Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 56 69 75
Rank change year-on-year +13 +6 +6
Contract jobs citing Service Management 704 777 965
As % of all contract jobs advertised in the UK excluding London 3.44% 3.31% 3.18%
As % of the Processes & Methodologies category 4.07% 3.70% 3.57%
Number of daily rates quoted 509 565 642
10th Percentile £282 £200 £154
25th Percentile £425 £350 £300
Median daily rate (50th Percentile) £525 £475 £463
Median % change year-on-year +10.53% +2.70% +5.29%
75th Percentile £600 £588 £575
90th Percentile £717 £695 £668
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 16 28 65
10th Percentile £12.53 £17.35 £11.35
25th Percentile £14.91 £18.12 £12.00
Median hourly rate £17.50 £60.00 £17.00
Median % change year-on-year -70.83% +252.94% -26.44%
75th Percentile £19.00 £65.00 £28.75
90th Percentile £23.62 £65.75 £46.88
UK median hourly rate £17.72 £55.00 £18.56
% change year-on-year -67.78% +196.38% -20.05%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,297 21,007 27,024
As % of all contract IT jobs advertised in the UK excluding London 84.45% 89.55% 88.94%
Number of daily rates quoted 10,312 14,549 18,866
10th Percentile £250 £256 £235
25th Percentile £378 £400 £386
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,055 1,290 1,325
10th Percentile £12.32 £11.00 £12.22
25th Percentile £15.17 £15.41 £14.00
Median hourly rate £38.00 £35.00 £20.00
Median % change year-on-year +8.57% +75.00% -6.98%
75th Percentile £61.25 £65.00 £46.17
90th Percentile £72.90 £73.75 £60.00
UK median hourly rate £36.50 £36.00 £25.18
% change year-on-year +1.39% +42.97% +2.78%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 9 May 2024.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 9 May 2024.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +40 180 £500 +11.11% 93
South East -9 163 £575 +21.05% 54
South West +23 153 £500 -13.04% 45
North West +27 97 £493 +9.56% 56
Scotland +9 79 £563 +25.00% 19
Yorkshire +26 75 £550 +15.79% 22
Midlands +23 67 £500 -4.76% 58
East of England -12 50 £525 +90.91% 25
West Midlands +20 42 £488 +2.63% 39
East Midlands +15 24 £480 -12.73% 18
Wales +2 14 £535 +16.30% 11
North East +14 10 £488 +57.26% 17
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (8.38%) Confluence
2 48 (6.82%) SharePoint
3 35 (4.97%) SharePoint Server
4 29 (4.12%) Microsoft Exchange
5 5 (0.71%) CMS
5 5 (0.71%) Skype for Business
6 4 (0.57%) IBM HTTP Server
6 4 (0.57%) WebSphere
6 4 (0.57%) WebSphere Application Server
6 4 (0.57%) WebSphere Portal
Applications
1 48 (6.82%) Microsoft Office
2 20 (2.84%) Microsoft Excel
3 9 (1.28%) Microsoft PowerPoint
4 2 (0.28%) Microsoft Project
5 1 (0.14%) MS Visio
Business Applications
1 28 (3.98%) Remedy ITSM
2 7 (0.99%) SAP S/4HANA
3 4 (0.57%) Maximo
4 3 (0.43%) Remedy AR System
4 3 (0.43%) SAP ERP
5 2 (0.28%) Oracle Procure-to-Pay
5 2 (0.28%) SAP MM
6 1 (0.14%) SAP PM
6 1 (0.14%) SAP Retail
6 1 (0.14%) Sparx Enterprise Architect
Cloud Services
1 101 (14.35%) Azure
2 62 (8.81%) Microsoft 365
3 42 (5.97%) AWS
4 36 (5.11%) Azure Stack
5 25 (3.55%) Power Platform
5 25 (3.55%) SaaS
6 24 (3.41%) Entra ID
7 18 (2.56%) Azure Monitor
8 16 (2.27%) Azure Storage
9 13 (1.85%) IaaS
10 11 (1.56%) OneDrive
11 9 (1.28%) GCP
12 8 (1.14%) Amazon EC2
12 8 (1.14%) PaaS
13 7 (0.99%) Azure DevOps
14 6 (0.85%) AWS CodeBuild
14 6 (0.85%) AWS CodeDeploy
14 6 (0.85%) AWS CodePipeline
14 6 (0.85%) AWS Lambda
14 6 (0.85%) OpenShift
Communications & Networking
1 73 (10.37%) Firewall
2 36 (5.11%) BGP
3 24 (3.41%) DHCP
3 24 (3.41%) DNS
4 16 (2.27%) Network Security
5 14 (1.99%) LAN
6 13 (1.85%) WAN
7 11 (1.56%) VPN
8 9 (1.28%) Wireless
9 8 (1.14%) Cisco ASA
9 8 (1.14%) Skype
10 6 (0.85%) Cisco ISE
10 6 (0.85%) HTTP
10 6 (0.85%) VSAN
11 5 (0.71%) AMQP
11 5 (0.71%) HTTPS
12 3 (0.43%) TCP/IP
13 2 (0.28%) SMTP
13 2 (0.28%) Unified Communications
13 2 (0.28%) Wi-Fi
Database & Business Intelligence
1 24 (3.41%) Power BI
2 9 (1.28%) Amazon RDS
3 6 (0.85%) InfluxDB
3 6 (0.85%) Relational Database
4 5 (0.71%) Data Mining
4 5 (0.71%) GIS
4 5 (0.71%) Oracle Database
4 5 (0.71%) SQL Server
5 4 (0.57%) MariaDB
5 4 (0.57%) MySQL
5 4 (0.57%) Oracle Reports
6 3 (0.43%) Metadata
7 1 (0.14%) Amazon Aurora
7 1 (0.14%) Flink
7 1 (0.14%) NoSQL
7 1 (0.14%) PostgreSQL
7 1 (0.14%) Tableau
Development Applications
1 74 (10.51%) JIRA
2 10 (1.42%) Jenkins
3 7 (0.99%) Robot Framework
3 7 (0.99%) Sonatype Nexus
4 4 (0.57%) IBM UrbanCode
4 4 (0.57%) Selenium
5 3 (0.43%) Cucumber
5 3 (0.43%) WebDriver
6 2 (0.28%) Git
6 2 (0.28%) HP UFT
6 2 (0.28%) Hudson
6 2 (0.28%) LoadRunner
7 1 (0.14%) Gatling
7 1 (0.14%) GitLab
7 1 (0.14%) JMeter
7 1 (0.14%) TestRail
7 1 (0.14%) webpack
General
1 291 (41.34%) Social Skills
2 106 (15.06%) Public Sector
3 95 (13.49%) Analytical Skills
4 75 (10.65%) Finance
5 29 (4.12%) Telecoms
6 28 (3.98%) Organisational Skills
7 24 (3.41%) Presentation Skills
8 23 (3.27%) Legal
9 22 (3.13%) Banking
10 13 (1.85%) Back Office
11 12 (1.70%) Retail
12 10 (1.42%) Manufacturing
13 9 (1.28%) Law
13 9 (1.28%) Marketing
14 7 (0.99%) Inclusion and Diversity
14 7 (0.99%) Military
15 6 (0.85%) Influencing Skills
16 5 (0.71%) Electronics
17 4 (0.57%) Documentation Skills
17 4 (0.57%) Publishing
Job Titles
1 114 (16.19%) Analyst
2 90 (12.78%) Architect
3 85 (12.07%) Service Manager
4 53 (7.53%) Service Architect
5 43 (6.11%) Service Analyst
6 38 (5.40%) Consultant
7 37 (5.26%) IT Manager
8 33 (4.69%) IT Services Manager
9 28 (3.98%) Lead
10 27 (3.84%) Developer
10 27 (3.84%) Senior
10 27 (3.84%) Service Desk Analyst
11 26 (3.69%) Support Engineer
12 23 (3.27%) Transition Manager
13 22 (3.13%) Service Transition Manager
13 22 (3.13%) Windows Engineer
14 20 (2.84%) Build Engineer
14 20 (2.84%) Incident Manager
14 20 (2.84%) ServiceNow Developer
14 20 (2.84%) Windows Build Engineer
Libraries, Frameworks & Software Standards
1 34 (4.83%) Web Services
2 18 (2.56%) REST
3 17 (2.41%) ARM Templates
4 12 (1.70%) Middleware
5 11 (1.56%) SOAP
6 9 (1.28%) CSS
6 9 (1.28%) HTML
7 7 (0.99%) RabbitMQ
8 5 (0.71%) Flash
9 4 (0.57%) AngularJS
9 4 (0.57%) J2EE
9 4 (0.57%) RESTful
10 3 (0.43%) Gherkin
10 3 (0.43%) LDAP
10 3 (0.43%) React Native
10 3 (0.43%) XML
11 2 (0.28%) HTML5
11 2 (0.28%) OAuth
11 2 (0.28%) OpenID
11 2 (0.28%) SAML
Miscellaneous
1 78 (11.08%) Management Information System
2 42 (5.97%) PKI
3 37 (5.26%) Private Cloud
4 36 (5.11%) CMDB
5 29 (4.12%) Virtual Team
6 27 (3.84%) Self-Motivation
7 21 (2.98%) Data Centre
8 13 (1.85%) Linux Command Line
9 12 (1.70%) LIMS
10 8 (1.14%) Clustering
11 7 (0.99%) Operational Technology
12 5 (0.71%) SCADA
13 4 (0.57%) Driving Licence
13 4 (0.57%) Onboarding
13 4 (0.57%) Product Ownership
14 3 (0.43%) Cyberattack
14 3 (0.43%) Digital Signage
14 3 (0.43%) Public Cloud
14 3 (0.43%) Video\Live Streaming
15 2 (0.28%) Video Conferencing
Operating Systems
1 128 (18.18%) Windows
2 58 (8.24%) Windows Server
3 49 (6.96%) Linux
4 47 (6.68%) Windows 10
5 43 (6.11%) Windows Server 2019
6 40 (5.68%) Windows Server 2016
7 23 (3.27%) Windows Server 2012
8 20 (2.84%) Windows NT
9 19 (2.70%) Apple iOS
10 11 (1.56%) Unix
11 7 (0.99%) Mac OS
12 4 (0.57%) Android
13 2 (0.28%) Windows 7
14 1 (0.14%) CentOS
14 1 (0.14%) Red Hat Enterprise Linux
14 1 (0.14%) Solaris
14 1 (0.14%) Windows Server 2008
Processes & Methodologies
1 350 (49.72%) ITIL
2 241 (34.23%) ITSM
3 122 (17.33%) Agile
4 118 (16.76%) Problem-Solving
5 112 (15.91%) Service Delivery
6 94 (13.35%) Customer Service
7 81 (11.51%) Problem Management
8 75 (10.65%) Change Management
9 73 (10.37%) Continuous Improvement
10 68 (9.66%) Asset Management
11 58 (8.24%) Capacity Management
12 57 (8.10%) Release Management
13 54 (7.67%) Mentoring
14 53 (7.53%) Project Management
15 51 (7.24%) Stakeholder Management
16 50 (7.10%) Incident Management
17 48 (6.82%) Configuration Management
18 44 (6.25%) Migration
19 43 (6.11%) Project Delivery
19 43 (6.11%) Quality Management
Programming Languages
1 38 (5.40%) PowerShell
2 25 (3.55%) SQL
3 20 (2.84%) Java
4 17 (2.41%) Bicep
4 17 (2.41%) C#
4 17 (2.41%) Python
5 16 (2.27%) VB
5 16 (2.27%) VBScript
6 12 (1.70%) JavaScript
7 8 (1.14%) Swift
8 6 (0.85%) Go
8 6 (0.85%) Shell Script
9 4 (0.57%) Bash
9 4 (0.57%) C
10 1 (0.14%) TypeScript
Qualifications
1 332 (47.16%) Security Cleared
2 186 (26.42%) SC Cleared
3 154 (21.88%) DV Cleared
4 73 (10.37%) Degree
5 25 (3.55%) Microsoft Certification
6 21 (2.98%) BPSS Clearance
6 21 (2.98%) Cisco Certification
6 21 (2.98%) ITIL Foundation Certificate
7 16 (2.27%) ITIL Certification
8 10 (1.42%) CCNA
9 9 (1.28%) CCNP
9 9 (1.28%) MCP
10 7 (0.99%) Computer Science Degree
10 7 (0.99%) MCSE
11 5 (0.71%) CCSA
11 5 (0.71%) JNCIA
11 5 (0.71%) Master's Degree
11 5 (0.71%) VMware Certified Professional (VCP)
12 4 (0.57%) Chartered Engineer
13 3 (0.43%) HNC
Quality Assurance & Compliance
1 41 (5.82%) SLA
2 36 (5.11%) Government Security Classifications
3 34 (4.83%) QA
4 21 (2.98%) ISO/IEC 20000
5 17 (2.41%) ISO/IEC 27001
6 13 (1.85%) JSP 440
7 12 (1.70%) Data Quality
8 9 (1.28%) Disclosure Scotland
9 7 (0.99%) RMADS
10 6 (0.85%) Cyber Essentials
11 5 (0.71%) Accessibility
12 4 (0.57%) GDPR
12 4 (0.57%) NIST
13 3 (0.43%) COBIT
13 3 (0.43%) NCSC
14 2 (0.28%) ISO 9001
15 1 (0.14%) GxP
15 1 (0.14%) PCI DSS
15 1 (0.14%) Sarbanes-Oxley
15 1 (0.14%) WCAG
System Software
1 78 (11.08%) Active Directory
2 22 (3.13%) VMware Infrastructure
3 20 (2.84%) Firmware
3 20 (2.84%) Virtual Desktop
4 17 (2.41%) Virtual Machines
5 9 (1.28%) Docker
6 7 (0.99%) VMware NSX
7 6 (0.85%) VMware ESXi
8 3 (0.43%) Microsoft Virtual Server
8 3 (0.43%) Virtual Servers
8 3 (0.43%) vSphere
9 1 (0.14%) Hyper-V
9 1 (0.14%) NFS
Systems Management
1 51 (7.24%) SCCM
2 45 (6.39%) SCOM
3 39 (5.54%) WSUS
4 31 (4.40%) Microsoft Intune
5 27 (3.84%) Kubernetes
6 25 (3.55%) Terraform
7 20 (2.84%) Sysprep
8 18 (2.56%) Active Directory Federation Services
9 17 (2.41%) Ansible
10 15 (2.13%) OPNET
11 7 (0.99%) Progress Chef
12 6 (0.85%) Grafana
12 6 (0.85%) Prometheus
12 6 (0.85%) Systems Management Server (SMS)
12 6 (0.85%) vCenter Server
13 5 (0.71%) Docker Swarm
13 5 (0.71%) IBM BigFix
13 5 (0.71%) Single Sign-On
13 5 (0.71%) Tivoli
14 2 (0.28%) Jamf Pro
Vendors
1 169 (24.01%) Microsoft
2 119 (16.90%) ServiceNow
3 52 (7.39%) Atlassian
4 34 (4.83%) Remedy
5 25 (3.55%) Cisco
6 23 (3.27%) VMware
7 22 (3.13%) Oracle
8 14 (1.99%) BMC
9 13 (1.85%) SAP
10 11 (1.56%) InterSystems
11 10 (1.42%) Okta
12 8 (1.14%) Google
12 8 (1.14%) Palo Alto
13 7 (0.99%) Apple
13 7 (0.99%) CheckPoint
13 7 (0.99%) Juniper
14 6 (0.85%) Blue Coat
15 5 (0.71%) Dell
15 5 (0.71%) Sage
15 5 (0.71%) SolarWinds