SLA Contracts in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 84 102 97
Rank change year-on-year +18 -5 +33
Contract jobs citing SLA 498 563 841
As % of all contract jobs advertised in the UK excluding London 2.43% 2.40% 2.77%
As % of the Quality Assurance & Compliance category 16.41% 16.17% 19.02%
Number of daily rates quoted 203 305 520
10th Percentile £148 £132 £122
25th Percentile £191 £163 £157
Median daily rate (50th Percentile) £285 £250 £265
Median % change year-on-year +14.00% -5.66% -18.46%
75th Percentile £438 £469 £444
90th Percentile £581 £538 £550
UK median daily rate £330 £305 £374
% change year-on-year +8.20% -18.45% -6.50%
Number of hourly rates quoted 70 64 86
10th Percentile £11.06 £12.50 £11.27
25th Percentile £12.47 £13.29 £12.03
Median hourly rate £13.93 £18.50 £16.50
Median % change year-on-year -24.73% +12.12% +18.32%
75th Percentile £17.72 £29.30 £18.93
90th Percentile £26.15 £46.25 £27.88
UK median hourly rate £14.75 £18.50 £16.50
% change year-on-year -20.27% +12.12% +17.86%

All Quality Assurance and Compliance Skills
UK excluding London

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 3,034 3,482 4,422
As % of all contract IT jobs advertised in the UK excluding London 14.81% 14.84% 14.55%
Number of daily rates quoted 1,787 2,340 3,050
10th Percentile £250 £220 £203
25th Percentile £363 £363 £338
Median daily rate (50th Percentile) £484 £479 £450
Median % change year-on-year +0.99% +6.50% +5.88%
75th Percentile £588 £588 £571
90th Percentile £688 £675 £650
UK median daily rate £513 £525 £513
% change year-on-year -2.38% +2.44% +7.89%
Number of hourly rates quoted 306 188 193
10th Percentile £10.95 £12.67 £11.39
25th Percentile £12.66 £17.72 £15.00
Median hourly rate £18.06 £31.89 £21.04
Median % change year-on-year -43.37% +51.54% -0.05%
75th Percentile £45.00 £59.46 £44.69
90th Percentile £68.00 £77.50 £64.19
UK median hourly rate £21.00 £35.00 £27.75
% change year-on-year -40.00% +26.13% +31.99%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing SLA in the UK excluding London.

Daily rate trend for SLA in the UK excluding London

SLA
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing SLA in the UK excluding London over the 6 months to 9 May 2024.

Daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing SLA in the UK excluding London.

Hourly rate trend for SLA in the UK excluding London

SLA
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing SLA in the UK excluding London over the 6 months to 9 May 2024.

Hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -1 153 £295 +22.92% 100
North of England +21 133 £493 +23.25% 93
North West +41 99 £520 +11.53% 54
South West +31 66 £275 +57.14% 38
Midlands +22 59 £245 -16.95% 64
West Midlands +12 47 £240 -26.15% 44
Scotland +59 38 £282 +65.88% 22
Yorkshire -15 33 £425 +61.90% 28
Wales +31 28 £135 -50.91% 12
East of England -41 22 £258 +3.00% 47
East Midlands +21 12 £270 +42.11% 20
North East +10 1 - - 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (4.82%) Microsoft Exchange
2 15 (3.01%) SharePoint
3 3 (0.60%) OpenStack
4 2 (0.40%) Skype for Business
5 1 (0.20%) Alfresco
5 1 (0.20%) Exchange Server 2007
5 1 (0.20%) Exchange Server 2013
5 1 (0.20%) IIS
5 1 (0.20%) JBoss
5 1 (0.20%) Red Hat Fuse
5 1 (0.20%) Tomcat
Applications
1 85 (17.07%) Microsoft Office
2 45 (9.04%) Microsoft Excel
3 21 (4.22%) Microsoft PowerPoint
4 6 (1.20%) MS Visio
4 6 (1.20%) Spreadsheet
5 3 (0.60%) Adobe Creative Suite
Business Applications
1 4 (0.80%) Remedy ITSM
2 1 (0.20%) assyst
Cloud Services
1 73 (14.66%) Microsoft 365
2 23 (4.62%) Azure
3 16 (3.21%) OneDrive
4 12 (2.41%) Power Platform
5 8 (1.61%) AWS
5 8 (1.61%) Entra ID
6 3 (0.60%) Serverless
6 3 (0.60%) WhatsApp
7 2 (0.40%) Azure Functions
7 2 (0.40%) Azure Monitor
7 2 (0.40%) Cloud Computing
8 1 (0.20%) Amazon ECS
8 1 (0.20%) Amazon EKS
8 1 (0.20%) Dynamics 365
8 1 (0.20%) IaaS
8 1 (0.20%) Power Automate
8 1 (0.20%) PowerApps
8 1 (0.20%) Yammer
Communications & Networking
1 37 (7.43%) LAN
2 25 (5.02%) VPN
2 25 (5.02%) WAN
3 22 (4.42%) Firewall
4 17 (3.41%) Remote Desktop
4 17 (3.41%) Wireless
5 16 (3.21%) TCP/IP
6 12 (2.41%) SAN
6 12 (2.41%) VoIP
7 10 (2.01%) Wi-Fi
8 8 (1.61%) DNS
9 7 (1.41%) DHCP
9 7 (1.41%) MPLS
9 7 (1.41%) Network Security
9 7 (1.41%) PSTN
10 6 (1.20%) Cisco ASA
10 6 (1.20%) Ethernet
10 6 (1.20%) Internet
10 6 (1.20%) Radio Access Network
11 5 (1.00%) Cisco ISE
Database & Business Intelligence
1 9 (1.81%) Power BI
2 4 (0.80%) PostgreSQL
3 2 (0.40%) GIS
3 2 (0.40%) Tableau
4 1 (0.20%) Data Warehouse
4 1 (0.20%) InterSystems Cache
4 1 (0.20%) Relational Database
Development Applications
1 10 (2.01%) JIRA
2 3 (0.60%) Git
2 3 (0.60%) Mocha
3 1 (0.20%) Cypress.io
3 1 (0.20%) GoCD
3 1 (0.20%) Jenkins
3 1 (0.20%) JUnit
3 1 (0.20%) Yeoman
General
1 241 (48.39%) Social Skills
2 68 (13.65%) Analytical Skills
3 63 (12.65%) Finance
4 40 (8.03%) Telecoms
5 39 (7.83%) Public Sector
6 17 (3.41%) Mandarin Language
7 16 (3.21%) Organisational Skills
8 15 (3.01%) Marketing
9 14 (2.81%) Banking
9 14 (2.81%) Police
9 14 (2.81%) Retail
10 12 (2.41%) Manufacturing
11 11 (2.21%) Presentation Skills
12 10 (2.01%) Billing
13 7 (1.41%) Electronics
13 7 (1.41%) Legal
14 6 (1.20%) Pharmaceutical
15 3 (0.60%) Financial Institution
15 3 (0.60%) Front Office
15 3 (0.60%) Law
Job Titles
1 95 (19.08%) Analyst
2 66 (13.25%) Service Analyst
3 60 (12.05%) Service Desk Analyst
4 49 (9.84%) Support Engineer
5 47 (9.44%) Service Desk Agent
6 31 (6.22%) 1st Line Support
7 30 (6.02%) IT Support
8 23 (4.62%) Technical Support
9 22 (4.42%) Lead
10 17 (3.41%) IT Engineer
11 16 (3.21%) 2nd Line Support
11 16 (3.21%) Technical Specialist
12 15 (3.01%) Architect
12 15 (3.01%) Data Centre Engineer
12 15 (3.01%) Network Architect
13 14 (2.81%) Operations Technician
14 13 (2.61%) Desktop Support
14 13 (2.61%) Field Engineer
14 13 (2.61%) IT Technician
14 13 (2.61%) Support Specialist
Libraries, Frameworks & Software Standards
1 6 (1.20%) .NET
2 4 (0.80%) Jest
2 4 (0.80%) Node.js
2 4 (0.80%) React
3 3 (0.60%) Redux
3 3 (0.60%) Ruby on Rails
4 2 (0.40%) HTML
4 2 (0.40%) Spring Boot
4 2 (0.40%) Web Services
5 1 (0.20%) AngularJS
5 1 (0.20%) Apache Camel
5 1 (0.20%) Elastic Stack
5 1 (0.20%) REST
5 1 (0.20%) RESTful
5 1 (0.20%) SOAP
5 1 (0.20%) Software Packaging
5 1 (0.20%) Spring
5 1 (0.20%) WebRTC
Miscellaneous
1 37 (7.43%) Data Centre
2 22 (4.42%) Management Information System
3 11 (2.21%) Distributed Systems
4 10 (2.01%) CMDB
5 9 (1.81%) Public Cloud
6 7 (1.41%) Digital Signage
6 7 (1.41%) Video Conferencing
7 6 (1.20%) Private Cloud
8 5 (1.00%) BYOD
8 5 (1.00%) Clustering
8 5 (1.00%) Driving Licence
8 5 (1.00%) Self-Motivation
9 4 (0.80%) CCTV
10 3 (0.60%) Hedge funds
10 3 (0.60%) NHS
11 2 (0.40%) Biopharmaceutical
11 2 (0.40%) PKI
11 2 (0.40%) Renewable Energy
11 2 (0.40%) Security Operations Centre
11 2 (0.40%) Security Posture
Operating Systems
1 129 (25.90%) Windows
2 58 (11.65%) Windows 10
3 19 (3.82%) Windows 7
4 18 (3.61%) Apple iOS
5 16 (3.21%) Linux
6 15 (3.01%) Unix
7 14 (2.81%) Mac OS
8 9 (1.81%) Windows Server
9 8 (1.61%) Android
10 7 (1.41%) Mac OS X
11 5 (1.00%) Red Hat Enterprise Linux
11 5 (1.00%) Windows Server 2016
12 4 (0.80%) Solaris
13 3 (0.60%) Ubuntu
13 3 (0.60%) Windows Server 2019
14 1 (0.20%) Windows Server 2012
Processes & Methodologies
1 174 (34.94%) Problem-Solving
2 160 (32.13%) Customer Service
3 92 (18.47%) Service Delivery
4 79 (15.86%) ITIL
5 47 (9.44%) Agile
6 41 (8.23%) Service Management
7 38 (7.63%) Continuous Improvement
8 37 (7.43%) Project Delivery
9 36 (7.23%) Root Cause Analysis
10 33 (6.63%) Customer Requirements
11 31 (6.22%) Incident Management
12 30 (6.02%) Coaching
12 30 (6.02%) Stakeholder Management
12 30 (6.02%) Time Management
13 26 (5.22%) ITSM
14 25 (5.02%) Decision-Making
15 22 (4.42%) Customer Experience
16 20 (4.02%) Line Management
17 19 (3.82%) Asset Management
17 19 (3.82%) Roadmaps
Programming Languages
1 14 (2.81%) SQL
2 12 (2.41%) PowerShell
3 3 (0.60%) Java
3 3 (0.60%) JavaScript
3 3 (0.60%) Ruby
3 3 (0.60%) VB.NET
4 2 (0.40%) C++
4 2 (0.40%) Kusto Query Language
4 2 (0.40%) Search Processing Language
5 1 (0.20%) Python
5 1 (0.20%) TypeScript
5 1 (0.20%) VB
Qualifications
1 156 (31.33%) Security Cleared
2 103 (20.68%) SC Cleared
3 48 (9.64%) Degree
4 43 (8.63%) DV Cleared
5 25 (5.02%) BPSS Clearance
6 22 (4.42%) Cisco Certification
7 16 (3.21%) CCNP
8 15 (3.01%) CCNA
9 11 (2.21%) Microsoft Certification
10 8 (1.61%) ITIL Certification
10 8 (1.61%) MCSE
11 5 (1.00%) CCSA
11 5 (1.00%) Computer Science Degree
11 5 (1.00%) JNCIA
11 5 (1.00%) RHCE
12 4 (0.80%) BC Cleared
12 4 (0.80%) MCP
12 4 (0.80%) MCSA
13 3 (0.60%) JNCIS
14 2 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (3.01%) QA
2 11 (2.21%) Disclosure Scotland
3 5 (1.00%) Accessibility
4 3 (0.60%) ISO 9001
4 3 (0.60%) ISO/IEC 20000
5 2 (0.40%) Data Quality
5 2 (0.40%) GDPR
5 2 (0.40%) NIST
6 1 (0.20%) Cyber Essentials
6 1 (0.20%) ISO/IEC 27001
System Software
1 72 (14.46%) Active Directory
2 19 (3.82%) VMware Infrastructure
3 13 (2.61%) Hyper-V
4 6 (1.20%) Virtual Machines
5 5 (1.00%) KVM
5 5 (1.00%) vSphere
6 4 (0.80%) Virtual Desktop
7 2 (0.40%) BitLocker
7 2 (0.40%) Firmware
7 2 (0.40%) Microsoft Virtual Server
7 2 (0.40%) Virtual Servers
8 1 (0.20%) Docker
8 1 (0.20%) VMware ESXi
8 1 (0.20%) VMware NSX
Systems Management
1 43 (8.63%) SCCM
2 18 (3.61%) Microsoft Intune
3 6 (1.20%) Systems Management Server (SMS)
4 5 (1.00%) AirWatch
4 5 (1.00%) Kubernetes
4 5 (1.00%) WSUS
5 4 (0.80%) Active Directory Federation Services
5 4 (0.80%) Terraform
5 4 (0.80%) WhatsUp Gold
6 2 (0.40%) Ansible
6 2 (0.40%) OPNET
6 2 (0.40%) SCOM
6 2 (0.40%) SysTrack
7 1 (0.20%) Single Sign-On
7 1 (0.20%) vRealize
Vendors
1 166 (33.33%) Microsoft
2 56 (11.24%) ServiceNow
3 34 (6.83%) Cisco
4 22 (4.42%) HP
4 22 (4.42%) VMware
5 19 (3.82%) Apple
6 13 (2.61%) Juniper
7 12 (2.41%) BT
8 11 (2.21%) Dell
9 9 (1.81%) SAP
10 7 (1.41%) Remedy
11 6 (1.20%) Computacenter
11 6 (1.20%) Palo Alto
12 5 (1.00%) Blue Coat
12 5 (1.00%) CheckPoint
12 5 (1.00%) Huawei
12 5 (1.00%) Red Hat
13 4 (0.80%) Citrix
13 4 (0.80%) Meraki
13 4 (0.80%) Nokia