2nd/3rd Line Support Engineer Contracts

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer daily rate in the UK is £291 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 575 687 829
Rank change year-on-year +112 +142 -165
Contract jobs requiring a 2nd/3rd Line Support Engineer 4 13 31
As % of all contract jobs advertised in the UK 0.009% 0.022% 0.035%
As % of the Job Titles category 0.010% 0.023% 0.037%
Number of daily rates quoted 3 9 26
10th Percentile £239 £205 £167
25th Percentile £243 £225 £216
Median daily rate (50th Percentile) £291 £275 £250
Median % change year-on-year +5.64% +10.00% -16.67%
75th Percentile £323 £350 £275
90th Percentile £336 £383 £337
UK excluding London median daily rate £275 £250 £250
% change year-on-year +10.10% - -37.50%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,413 56,730 84,732
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.50%
Number of daily rates quoted 26,320 39,605 59,435
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £726
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,602 2,109
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.28 £15.50
Median hourly rate £35.96 £45.00 £23.00
Median % change year-on-year -20.09% +95.65% +0.24%
75th Percentile £60.25 £65.75 £48.75
90th Percentile £72.50 £75.50 £63.00
UK excluding London median hourly rate £38.00 £42.37 £19.50
% change year-on-year -10.30% +117.26% +2.47%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd/3rd Line Support Engineer.

Daily rate trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd/3rd Line Support Engineer.

Hourly rate trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +63 3 £275 +10.10% 5
England +104 2 £260 -5.45% 7
Work from Home +119 1 £300 +9.09% 5
North of England +27 1 £260 +30.00% 3
South East +20 1 - - 1
North West - 1 £260 - 2
Scotland - 1 £291 -

2nd/3rd Line Support Engineer Skill Set
Top 22 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, 2nd/3rd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 4 (100.00%) Microsoft
2 2 (50.00%) Microsoft 365
2 2 (50.00%) Azure
2 2 (50.00%) Active Directory
3 1 (25.00%) Citrix
3 1 (25.00%) SharePoint
3 1 (25.00%) Microsoft Exchange
3 1 (25.00%) SLA
3 1 (25.00%) AWS
3 1 (25.00%) Hyper-V
3 1 (25.00%) Firewall
3 1 (25.00%) VMware
3 1 (25.00%) Google
3 1 (25.00%) SC Cleared
3 1 (25.00%) Security Cleared
3 1 (25.00%) VMware Infrastructure
3 1 (25.00%) Microsoft Intune
3 1 (25.00%) GCP
3 1 (25.00%) Entra ID
3 1 (25.00%) Power Platform
3 1 (25.00%) PowerApps
3 1 (25.00%) Public Sector

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (25.00%) Microsoft Exchange
1 1 (25.00%) SharePoint
Cloud Services
1 2 (50.00%) Azure
1 2 (50.00%) Microsoft 365
2 1 (25.00%) AWS
2 1 (25.00%) Entra ID
2 1 (25.00%) GCP
2 1 (25.00%) Power Platform
2 1 (25.00%) PowerApps
Communications & Networking
1 1 (25.00%) Firewall
General
1 1 (25.00%) Public Sector
Qualifications
1 1 (25.00%) SC Cleared
1 1 (25.00%) Security Cleared
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) Active Directory
2 1 (25.00%) Hyper-V
2 1 (25.00%) VMware Infrastructure
Systems Management
1 1 (25.00%) Microsoft Intune
Vendors
1 4 (100.00%) Microsoft
2 1 (25.00%) Citrix
2 1 (25.00%) Google
2 1 (25.00%) VMware