The first part of the table below looks at the demand for SLA skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 21 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Location
3 months to
21 May 2012
Same period 2011Same period 2010
Rank98144141
Rank change year-on-year
Up+46Down-3
Matching contract IT job ads1086811721
As % of all contract IT jobs located in the UK1.858 %1.348 %1.306 %
As % of the Quality Assurance & Compliance category25.32 %19.14 %21.89 %
Number of daily rates quoted356333243
Average daily rate£303£325£290
Average daily rate % change year-on-year
-6.92 %+12.06 %
90% of contracts offered a daily rate of more than£155£105£117
10% of contracts offered a daily rate of more than£450£485£508
UK excluding London average daily rate£300£255£250
% change year-on-year
+17.64 %+2.00 %
Number of hourly rates quoted140105121
Average hourly rate£15.75£14.25£13.50
Average hourly rate % change year-on-year
+10.52 %+5.55 %
90% of contracts offered a hourly rate of more than£10.50£9.18£9.60
10% of contracts offered a hourly rate of more than£22.50£40.00£23.40
UK excluding London average hourly rate£15.00£14.00£12.50
% change year-on-year
+7.14 %+12.00 %
IT Contractor Job Market, Quality Assurance & Compliance CategoryAll Quality Assurance & Compliance
UK
Contract IT job ads with a match in the
Quality Assurance & Compliance category
428942383294
As % of all contract IT jobs located in the UK7.337 %7.045 %5.968 %
Number of daily rates quoted224423131487
Average daily rate£413£450£400
Average daily rate % change year-on-year
-8.33 %+12.50 %
90% of contracts offered a daily rate of more than£225£250£225
10% of contracts offered a daily rate of more than£600£600£575
UK excluding London average daily rate£350£375£350
% change year-on-year
-6.66 %+7.14 %
Number of hourly rates quoted227224220
Average hourly rate£16.72£27.50£15.75
Average hourly rate % change year-on-year
-39.20 %+74.60 %
90% of contracts offered a hourly rate of more than£11.00£11.00£10.00
10% of contracts offered a hourly rate of more than£36.00£40.00£36.63
UK excluding London average hourly rate£16.35£30.00£15.00
% change year-on-year
-45.50 %+100.00 %

SLA
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing SLA within the UK as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Demand Trend

SLA
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA within the UK.

SLA Daily Rate Trend

SLA
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing SLA within the UK over the 3 months to 21 May 2012.

SLA Daily Rate Histogram

SLA
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA within the UK.

SLA Hourly Rate Trend

SLA
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA within the UK over the 3 months to 21 May 2012.

SLA Hourly Rate Histogram

SLA
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 21 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+431004£305-3.55 %
LondonUp+73352£330-17.56 %
South EastUp+27336£309+12.27 %
BerkshireUp+18144£248-0.50 %
City of LondonUp+47129£375-6.25 %
North WestUp+1482£300+20.00 %
BuckinghamshireUp+2462£333+47.77 %
East of EnglandDown-1362£200+85.61 %
ReadingUp+2360£255-5.99 %
YorkshireDown-554£253+1.00 %
HampshireUp+2850£285+14.00 %
Milton KeynesUp+1143£350+72.83 %
ManchesterUp+1438£170-
West MidlandsDown-938£400+23.07 %
HertfordshireUp+1234£425+269.56 %
CheshireUp+432£300+28.34 %
ScotlandUp+1729£413+5.76 %
East MidlandsUp+229£405+8.00 %
South WestDown-3129£190-40.15 %
WalesUp+1328£218-33.07 %
West YorkshireDown-1824£220-2.22 %
South WalesUp+523£281-13.46 %
SouthamptonUp+1321£278-5.12 %
West SussexDown-321£394+1.61 %
EssexDown-1220£200+116.21 %
LeedsDown-219£220-32.30 %
South YorkshireUp+1316£305-
CardiffUp+116£275-15.38 %
NewburyUp+714£218-
WiltshireUp+214£195+56.00 %

SLA
Top 30 Related IT Skills

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1548 (26.60 %)ITIL
2518 (25.15 %)Windows
3419 (20.34 %)Microsoft
4319 (15.49 %)Telecoms
5303 (14.71 %)Finance
6292 (14.17 %)Active Directory
7268 (13.01 %)MS Office
8267 (12.96 %)Service Delivery
9220 (10.68 %)MS Excel
10208 (10.10 %)Service Management
11172 (8.350 %)Incident Management
12166 (8.058 %)3G
12166 (8.058 %)Microsoft Certification
13164 (7.961 %)Change Management
14161 (7.816 %)Radio Access Network
15157 (7.621 %)Windows XP
16156 (7.573 %)SQL
17150 (7.282 %)Remedy
18147 (7.136 %)UNIX
19146 (7.087 %)Project Management
20138 (6.699 %)Cisco
21136 (6.602 %)Oracle
22131 (6.359 %)HP
23125 (6.068 %)Windows 7
24124 (6.019 %)Nokia
24124 (6.019 %)Linux
25122 (5.922 %)2G
26120 (5.825 %)Security Cleared
27118 (5.728 %)Windows Server 2003
28117 (5.680 %)Citrix

SLA
Top Related IT Skills by Category

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
143 (2.087 %)Web Services
228 (1.359 %)HTML
325 (1.214 %).NET
422 (1.068 %)XML
521 (1.019 %)J2EE
618 (0.874 %)CSS
717 (0.825 %)WebSphere
813 (0.631 %)Middleware
911 (0.534 %)JDBC
911 (0.534 %)SOAP
1010 (0.485 %)Application Packaging
1010 (0.485 %)JMX
119 (0.437 %)JMS
119 (0.437 %)SAP XI
119 (0.437 %)Hibernate
119 (0.437 %)Spring
119 (0.437 %)Spring MVC
127 (0.340 %)ActiveX
127 (0.340 %)JSP
127 (0.340 %)RESTful
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
1105 (5.097 %)MS Exchange
251 (2.476 %)SharePoint
251 (2.476 %)Apache
339 (1.893 %)Exchange Server 2003
432 (1.553 %)Exchange Server 2007
529 (1.408 %)Exchange Server 2010
625 (1.214 %)Lotus Notes
724 (1.165 %)IIS
817 (0.825 %)Tomcat
912 (0.583 %)Blackberry Enterprise Server
912 (0.583 %)WebLogic
1011 (0.534 %)SharePoint 2010
119 (0.437 %)CMS
119 (0.437 %)TIBCO EMS
119 (0.437 %)Oracle Coherence
119 (0.437 %)Adobe CQ
126 (0.291 %)Amazon AWS
126 (0.291 %)SharePoint Server
126 (0.291 %)Lotus Domino
126 (0.291 %)NetWeaver
IT Contractor Job Market, Applications CategoryApplications
1268 (13.01 %)MS Office
2220 (10.68 %)MS Excel
365 (3.155 %)MS Visio
447 (2.282 %)MS PowerPoint
525 (1.214 %)MS Project
64 (0.194 %)Spreadsheet
73 (0.146 %)Acrobat
82 (0.097 %)InfoPath
91 (0.049 %)AutoCAD
IT Contractor Job Market, Business Applications CategoryBusiness Applications
141 (1.990 %)Oracle EBS R12
221 (1.019 %)Oracle Financials
319 (0.922 %)Remedy ITSM
417 (0.825 %)Oracle EBS
515 (0.728 %)SAP FI
515 (0.728 %)SAP FI/CO
515 (0.728 %)SAP CO
610 (0.485 %)assyst
78 (0.388 %)Oracle General Ledger
78 (0.388 %)SAP R/3
87 (0.340 %)SAP MM
87 (0.340 %)Oracle Applications
96 (0.291 %)Oracle SCM
96 (0.291 %)SAP APO
105 (0.243 %)SAP SD
105 (0.243 %)Remedy AR System
105 (0.243 %)Dynamics CRM
105 (0.243 %)Demantra
114 (0.194 %)Oracle iProcurement
123 (0.146 %)HFM
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
1166 (8.058 %)3G
2161 (7.816 %)Radio Access Network
3122 (5.922 %)2G
4117 (5.680 %)TCP/IP
5106 (5.146 %)LAN
6103 (5.000 %)WAN
793 (4.515 %)GSM
887 (4.223 %)ATM
970 (3.398 %)Firewall
1066 (3.204 %)DNS
1066 (3.204 %)Internet
1163 (3.058 %)UMTS
1259 (2.864 %)VPN
1259 (2.864 %)RNC
1358 (2.816 %)SAN
1444 (2.136 %)SDH
1539 (1.893 %)Wireless
1634 (1.650 %)Ethernet
1733 (1.602 %)Broadband
1830 (1.456 %)DHCP
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
1101 (4.903 %)SQL Server
236 (1.748 %)MySQL
330 (1.456 %)SQL Server 2005
427 (1.311 %)MS Access
427 (1.311 %)SQL Server Integration Services
519 (0.922 %)ETL
613 (0.631 %)RDBMS
613 (0.631 %)SQL Server Reporting Services
711 (0.534 %)SQL Server 2000
711 (0.534 %)SQL Server Analysis Services
810 (0.485 %)Oracle 8/8i
810 (0.485 %)Oracle 10g
99 (0.437 %)SAP BW
99 (0.437 %)GIS
99 (0.437 %)InterSystems Cache
108 (0.388 %)SQL Server 2008
108 (0.388 %)Oracle 11g
108 (0.388 %)Data Warehouse
108 (0.388 %)Data Mining
117 (0.340 %)Oracle Reports
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
119 (0.922 %)Subversion
29 (0.437 %)JUnit
29 (0.437 %)MSI
29 (0.437 %)Maven
29 (0.437 %)jMock
29 (0.437 %)Hudson
35 (0.243 %)Team Foundation Server
44 (0.194 %)ClearCase
53 (0.146 %)NWDI
62 (0.097 %)NWDS
62 (0.097 %)Rational DOORS
62 (0.097 %)VSS/SourceSafe
62 (0.097 %)Eclipse
71 (0.049 %)TestDirector
71 (0.049 %)QuickTest Pro
71 (0.049 %)Rational Rose
71 (0.049 %)Visual Studio
71 (0.049 %)WebSpeed
71 (0.049 %)InstallShield
71 (0.049 %)Wise Package Studio
IT Contractor Job Market, General CategoryGeneral
1319 (15.49 %)Telecoms
2303 (14.71 %)Finance
3105 (5.097 %)Front Office
494 (4.563 %)Banking
583 (4.029 %)Back Office
646 (2.233 %)Investment Banking
738 (1.845 %)Retail
828 (1.359 %)Billing
924 (1.165 %)French Language
1021 (1.019 %)Legal
1117 (0.825 %)German Language
1215 (0.728 %)Law
1313 (0.631 %)Publishing
1411 (0.534 %)Multimedia
1510 (0.485 %)General Ledger
169 (0.437 %)Games
169 (0.437 %)Financial Institution
169 (0.437 %)Advertising
178 (0.388 %)Manufacturing
187 (0.340 %)Pharmaceutical
IT Contractor Job Market, Job Titles CategoryJob Titles
1466 (22.62 %)Analyst
2174 (8.447 %)Service Manager
3157 (7.621 %)Support Analyst
4153 (7.427 %)Service Analyst
5113 (5.485 %)Service Desk Analyst
6110 (5.340 %)RAN Engineer
7108 (5.243 %)Support Engineer
8100 (4.854 %)Administrator
978 (3.786 %)1st Line Support
1077 (3.738 %)Desktop Support
1173 (3.544 %)Consultant
1268 (3.301 %)2nd Line Support
1367 (3.252 %)Helpdesk Analyst
1466 (3.204 %)Delivery Manager
1564 (3.107 %)Services Delivery Manager
1662 (3.010 %)Project Manager
1756 (2.718 %)Developer
1853 (2.573 %)Network Engineer
1948 (2.330 %)Applications Support
2046 (2.233 %)Performance Engineer
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
160 (2.913 %)Blackberry
248 (2.330 %)Management Information System
336 (1.748 %)Statistics
434 (1.650 %)NHS
531 (1.505 %)Video Conferencing
629 (1.408 %)Clustering
726 (1.262 %)PDA
824 (1.165 %)Client/Server
923 (1.117 %)Replication
923 (1.117 %)Mainframe
923 (1.117 %)Mathematics
1018 (0.874 %)CMDB
1117 (0.825 %)HACMP
1212 (0.583 %)Computer Science
1311 (0.534 %)Thin Client
1311 (0.534 %)Fat Client
1410 (0.485 %)Data Protection Act
1410 (0.485 %)Credit Risk
159 (0.437 %)PaaS
168 (0.388 %)Symmetrix
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1518 (25.15 %)Windows
2157 (7.621 %)Windows XP
3147 (7.136 %)UNIX
4125 (6.068 %)Windows 7
5124 (6.019 %)Linux
6118 (5.728 %)Windows Server 2003
7104 (5.049 %)Windows Server 2008
863 (3.058 %)Solaris
949 (2.379 %)Windows Vista
1035 (1.699 %)Red Hat Enterprise Linux
1134 (1.650 %)Windows 2000
1230 (1.456 %)AIX
1319 (0.922 %)Windows 2000 Server
1414 (0.680 %)VMS
1510 (0.485 %)Windows NT
168 (0.388 %)MVS
175 (0.243 %)HPUX
175 (0.243 %)CentOS
184 (0.194 %)OS/390
192 (0.097 %)SUSE
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1548 (26.60 %)ITIL
2267 (12.96 %)Service Delivery
3208 (10.10 %)Service Management
4172 (8.350 %)Incident Management
5164 (7.961 %)Change Management
6146 (7.087 %)Project Management
797 (4.709 %)Disaster Recovery
889 (4.320 %)Problem Management
978 (3.786 %)Migration
1069 (3.350 %)Configuration Management
1069 (3.350 %)Release Management
1164 (3.107 %)Change Control
1262 (3.010 %)PRINCE2
1357 (2.767 %)User Acceptance Testing
1456 (2.718 %)Workflow
1553 (2.573 %)Root Cause Analysis
1650 (2.427 %)ITSM
1748 (2.330 %)Network Planning
1748 (2.330 %)ITIL V3
1847 (2.282 %)Time Management
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1156 (7.573 %)SQL
254 (2.621 %)Java
341 (1.990 %)Perl
430 (1.456 %)Shell Script
525 (1.214 %)VBA
624 (1.165 %)C
722 (1.068 %)JavaScript
722 (1.068 %)T-SQL
817 (0.825 %)PL/SQL
916 (0.777 %)Bash shell
1015 (0.728 %)VB
1114 (0.680 %)AWK
1213 (0.631 %)PHP
1312 (0.583 %)ABAP
149 (0.437 %)VBScript
155 (0.243 %)C#
164 (0.194 %)PowerShell
164 (0.194 %)Korn
164 (0.194 %)JCL
164 (0.194 %)Python
IT Contractor Job Market, Qualifications CategoryQualifications
1166 (8.058 %)Microsoft Certification
2120 (5.825 %)Security Cleared
3106 (5.146 %)MCP
484 (4.078 %)Degree
581 (3.932 %)SC Cleared
675 (3.641 %)Cisco Certification
772 (3.495 %)ITIL Certification
867 (3.252 %)MCSE
963 (3.058 %)CCNA
1037 (1.796 %)MCDST
1136 (1.748 %)A+ Certification
1226 (1.262 %)Network+ Certification
1325 (1.214 %)MCITP
1419 (0.922 %)MCTS
1518 (0.874 %)DV Cleared
1614 (0.680 %)CCNP
1713 (0.631 %)CCENT
1812 (0.583 %)MCSA
198 (0.388 %)HP APS
198 (0.388 %)CCIE
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
154 (2.621 %)QA
220 (0.971 %)Sarbanes-Oxley
311 (0.534 %)ISO 9001
45 (0.243 %)COBIT
53 (0.146 %)ISO 9000
53 (0.146 %)ISO/IEC 27001
61 (0.049 %)PCI DSS
61 (0.049 %)ISO/IEC 20000
61 (0.049 %)Solvency II
IT Contractor Job Market, System Software CategorySystem Software
1292 (14.17 %)Active Directory
268 (3.301 %)VMware Infrastructure
324 (1.165 %)vSphere
419 (0.922 %)Hyper-V
419 (0.922 %)VMware ESX
511 (0.534 %)VMware ESXi
610 (0.485 %)XenApp
78 (0.388 %)Terminal Services
87 (0.340 %)MetaFrame
87 (0.340 %)SRDF
96 (0.291 %)NDS
105 (0.243 %)NFS
105 (0.243 %)XenDesktop
114 (0.194 %)Veritas Volume Manager
114 (0.194 %)Veritas File System
114 (0.194 %)Samba
123 (0.146 %)ISA Server
123 (0.146 %)Sendmail
132 (0.097 %)VMware Server
132 (0.097 %)Microsoft Virtual Server
IT Contractor Job Market, Systems Management CategorySystems Management
187 (4.223 %)SCCM
232 (1.553 %)Systems Management Server (SMS)
328 (1.359 %)NetBackup
426 (1.262 %)OpenView
521 (1.019 %)Tivoli
521 (1.019 %)Nagios
619 (0.922 %)Backup Exec
619 (0.922 %)OVSD
714 (0.680 %)Norton AntiVirus
714 (0.680 %)Control-M
714 (0.680 %)ZABBIX
812 (0.583 %)SCOM
911 (0.534 %)Tivoli Identity Manager
1010 (0.485 %)WSUS
119 (0.437 %)CiscoWorks
119 (0.437 %)HP Quality Center
128 (0.388 %)EMC NetWorker
128 (0.388 %)ARCserve
128 (0.388 %)Legato
137 (0.340 %)Unicenter
IT Contractor Job Market, Vendors CategoryVendors
1419 (20.34 %)Microsoft
2150 (7.282 %)Remedy
3138 (6.699 %)Cisco
4136 (6.602 %)Oracle
5131 (6.359 %)HP
6124 (6.019 %)Nokia
7117 (5.680 %)Citrix
8103 (5.000 %)VMware
9101 (4.903 %)Ericsson
1087 (4.223 %)SAP
1169 (3.350 %)LANDesk
1264 (3.107 %)Red Hat
1264 (3.107 %)IBM
1348 (2.330 %)Siemens
1441 (1.990 %)Sun
1441 (1.990 %)NEC
1540 (1.942 %)Symantec
1637 (1.796 %)Dell
1736 (1.748 %)Nortel
1736 (1.748 %)CheckPoint