The table below looks at the statistics for SLA skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited SLA over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 153 145 121
Rank change year-on-year
-8 -24
Contract jobs citing SLA 837 899 1020
As % of all contract IT jobs located in the UK 1.68% 1.63% 1.81%
As % of the Quality Assurance & Compliance category 17.19% 16.18% 19.37%
Number of daily rates quoted 427 456 517
Median daily rate £348 £325 £275
Median daily rate % change year-on-year
+7.00% +18.18%
90% offered a daily rate of more than £140 £120 £111
10% offered a daily rate of more than £532 £500 £452
UK excluding London median daily rate £325 £315 £270
% change year-on-year
+3.17% +16.66%
Number of hourly rates quoted 105 99 118
Median hourly rate £15.00 £17.33 £15.40
Median hourly rate % change year-on-year
-13.44% +12.53%
90% offered a hourly rate of more than £10.10 £11.00 £9.90
10% offered a hourly rate of more than £25.00 £34.70 £24.50
UK excluding London median hourly rate £15.00 £18.00 £15.00
% change year-on-year
-16.66% +20.00%

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised across the UK.

Quality Assurance & Compliance Category
UK
Contract IT job ads with a match in the
Quality Assurance & Compliance category
4870 5556 5266
As % of all contract IT jobs located in the UK 9.79% 10.06% 9.33%
Number of daily rates quoted 3165 3421 3393
Median daily rate £440 £425 £400
Median daily rate % change year-on-year
+3.52% +6.25%
90% offered a daily rate of more than £275 £270 £225
10% offered a daily rate of more than £614 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 190 210 214
Median hourly rate £20.50 £25.00 £22.00
Median hourly rate % change year-on-year
-18.00% +13.63%
90% offered a hourly rate of more than £10.00 £12.00 £11.11
10% offered a hourly rate of more than £45.00 £48.00 £45.00
UK excluding London median hourly rate £21.50 £25.00 £22.00
% change year-on-year
-14.00% +13.63%

SLA
Jobs Demand Trend

The demand trend of contract jobs citing SLA as a proportion of all IT contracts with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the UK

SLA
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA within the UK.

SLA Daily Rate Trend in the UK

SLA
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA within the UK over the 3 months to 8 December 2016.

SLA Daily Rate Histogram in the UK

SLA
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA within the UK.

SLA Hourly Rate Trend in the UK

SLA
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA within the UK over the 3 months to 8 December 2016.

SLA Hourly Rate Histogram in the UK

SLA
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 764 £350 +7.69% 221
London -7 249 £383 +17.69% 57
South East +6 194 £388 +10.71% 52
Berkshire +1 64 £375 +7.14% 16
North East +21 59 £335 -48.46% 4
Tyne and Wear +16 53 £335 -62.77% 2
North West +34 52 £350 +47.36% 22
South West +11 50 £190 -45.71% 5
West Midlands -11 50 £168 -39.63% 20
Yorkshire +1 49 £272 -16.38% 29
Hampshire +25 47 £450 +18.03% 13
East of England -34 46 £248 -17.50% 17
Newcastle upon Tyne +6 43 £343 -61.94% 1
Buckinghamshire +6 43 £430 +32.30% 5
Reading +3 38 £375 +7.14% 7
Milton Keynes +6 33 £431 +32.46% 4
Scotland +7 25 £275 +1.85% 10
West Yorkshire -3 23 £263 -14.28% 19
City of London -18 23 £363 - 11
Cheshire +20 19 £625 +420.83% 3
East Midlands -17 18 £155 -52.30% 15
Bristol -2 17 £375 +66.66%
Surrey -9 17 £155 -40.95% 6
Southampton +12 16 £225 -48.57% 4
Staffordshire +6 15 £170 -
South Yorkshire -7 15 £375 - 5
Edinburgh +25 14 £413 +58.65% 5
Warrington +8 14 £655 +445.83% 2
Manchester +5 14 £410 +28.62% 15
Gloucestershire +7 13 £113 -60.52% 1

SLA
Top 30 Related IT Skills

For the 6 months to 8 December 2016, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 733 (41.96%) ITIL
2 502 (28.73%) Windows
3 461 (26.39%) Microsoft
4 345 (19.75%) Service Delivery
5 344 (19.69%) Service Management
6 314 (17.97%) Finance
7 304 (17.40%) Active Directory
8 237 (13.57%) Security Cleared
9 235 (13.45%) MS Excel
10 227 (12.99%) MS Office
11 219 (12.54%) Incident Management
12 191 (10.93%) Windows Server
13 184 (10.53%) Windows 7
14 173 (9.90%) Cisco
15 170 (9.73%) SC Cleared
16 166 (9.50%) Problem Management
17 160 (9.16%) Change Management
18 147 (8.41%) Analytical Skills
19 144 (8.24%) Oracle
19 144 (8.24%) Unix
20 141 (8.07%) VMware
21 138 (7.90%) Linux
21 138 (7.90%) SQL
21 138 (7.90%) HP
22 129 (7.38%) Telecoms
23 118 (6.75%) Project Management
23 118 (6.75%) Degree
24 114 (6.53%) Management Information System
25 111 (6.35%) ITIL V3
26 108 (6.18%) Firewall

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (4.87%) MS Exchange
2 74 (4.24%) SharePoint
3 40 (2.29%) IIS
4 31 (1.77%) WebLogic
5 30 (1.72%) WebSphere
6 29 (1.66%) Exchange Server 2010
7 27 (1.55%) Exchange Server 2007
8 23 (1.32%) Exchange Server 2013
9 22 (1.26%) CMS
9 22 (1.26%) Oracle SOA Suite
10 19 (1.09%) Blackberry Enterprise Server
10 19 (1.09%) Skype for Business
11 13 (0.74%) IBM Notes
12 12 (0.69%) SharePoint 2010
13 11 (0.63%) SAS
14 10 (0.57%) Apache
14 10 (0.57%) Exchange Server 2003
15 9 (0.52%) Joomla!
15 9 (0.52%) WordPress
16 8 (0.46%) WebLogic Portal
Applications
1 235 (13.45%) MS Excel
2 227 (12.99%) MS Office
3 62 (3.55%) MS PowerPoint
4 39 (2.23%) MS Visio
5 19 (1.09%) Spreadsheet
6 6 (0.34%) Maya
7 4 (0.23%) Acrobat
8 3 (0.17%) MS Project
9 1 (0.057%) Photoshop
9 1 (0.057%) Windchill
Business Applications
1 19 (1.09%) Remedy ITSM
2 12 (0.69%) Dynamics CRM
3 8 (0.46%) Oracle EBS
4 5 (0.29%) SAP CO
4 5 (0.29%) SAP FI
4 5 (0.29%) SAP FI/CO
5 4 (0.23%) HFM
6 3 (0.17%) Eloqua
6 3 (0.17%) Oracle EBS R12
6 3 (0.17%) Orchard Housing
6 3 (0.17%) SAP BPC
6 3 (0.17%) SAP ERP
6 3 (0.17%) SAP Oil and Gas
7 2 (0.11%) assyst
7 2 (0.11%) Northgate Housing
7 2 (0.11%) Oracle General Ledger
7 2 (0.11%) Oracle Procure-to-Pay
7 2 (0.11%) Oracle Receivables
7 2 (0.11%) Oracle Subledger Accounting
7 2 (0.11%) SAP MII
Cloud Services
1 79 (4.52%) Office 365
2 46 (2.63%) PaaS
3 45 (2.58%) IaaS
4 39 (2.23%) Microsoft Azure
5 35 (2.00%) SaaS
6 19 (1.09%) Amazon AWS
7 8 (0.46%) Cloud Computing
8 6 (0.34%) SuccessFactors
9 3 (0.17%) Azure Active Directory
9 3 (0.17%) HP Helion
10 2 (0.11%) Amazon EC2
10 2 (0.11%) GitHub
10 2 (0.11%) IBM PureFlex
10 2 (0.11%) OneDrive
10 2 (0.11%) Yammer
11 1 (0.057%) Amazon S3
11 1 (0.057%) DigitalOcean
11 1 (0.057%) G Suite
11 1 (0.057%) Google App Engine
11 1 (0.057%) Google Cloud Platform
Communications & Networking
1 108 (6.18%) DNS
1 108 (6.18%) Firewall
2 94 (5.38%) SAN
3 88 (5.04%) DHCP
4 68 (3.89%) TCP/IP
5 67 (3.84%) LAN
6 66 (3.78%) WAN
7 64 (3.66%) Internet
8 59 (3.38%) VPN
8 59 (3.38%) Wireless
9 38 (2.18%) VoIP
10 31 (1.77%) Cisco ASA
11 29 (1.66%) Intranet
12 27 (1.55%) IP Telephony
13 24 (1.37%) MPLS
13 24 (1.37%) Network Security
14 23 (1.32%) BGP
14 23 (1.32%) Wi-Fi
15 21 (1.20%) 3G
15 21 (1.20%) VLAN
Database & Business Intelligence
1 94 (5.38%) SQL Server
2 30 (1.72%) Oracle Database
2 30 (1.72%) Relational Database
3 23 (1.32%) Data Warehouse
4 17 (0.97%) SQL Server 2008
5 13 (0.74%) Big Data
5 13 (0.74%) DB2
5 13 (0.74%) SQL Server Integration Services
6 12 (0.69%) SQL Server 2012
7 11 (0.63%) Oracle Database 10g
7 11 (0.63%) Oracle Reports
8 10 (0.57%) MS Access
8 10 (0.57%) RDBMS
9 9 (0.52%) Hadoop
9 9 (0.52%) SQL Server Reporting Services
10 7 (0.40%) Apache Hive
10 7 (0.40%) BusinessObjects Business Intelligence
10 7 (0.40%) MySQL
11 6 (0.34%) Oracle BI Publisher
11 6 (0.34%) Oracle Database 11g
Development Applications
1 18 (1.03%) JIRA
2 12 (0.69%) Subversion
3 10 (0.57%) MSI
4 8 (0.46%) Jenkins
4 8 (0.46%) Visual Studio
5 5 (0.29%) Atlassian Bamboo
6 4 (0.23%) Artifactory
7 3 (0.17%) JMeter
7 3 (0.17%) TeamCity
8 2 (0.11%) Git (software)
8 2 (0.11%) NWDI
8 2 (0.11%) Selenium
8 2 (0.11%) Toad
8 2 (0.11%) Vagrant
9 1 (0.057%) GitLab
9 1 (0.057%) LoadRunner
9 1 (0.057%) Team Foundation Server
9 1 (0.057%) Travis CI
9 1 (0.057%) Zephyr
General
1 314 (17.97%) Finance
2 129 (7.38%) Telecoms
3 67 (3.84%) Banking
4 45 (2.58%) Retail
5 44 (2.52%) Legal
6 24 (1.37%) Billing
6 24 (1.37%) Marketing
7 23 (1.32%) Back Office
7 23 (1.32%) Law
8 21 (1.20%) Financial Institution
9 17 (0.97%) Front Office
10 15 (0.86%) German Language
11 14 (0.80%) Advertising
12 12 (0.69%) French Language
12 12 (0.69%) Publishing
13 10 (0.57%) Spanish Language
14 9 (0.52%) Italian Language
14 9 (0.52%) Manufacturing
15 8 (0.46%) Automotive
15 8 (0.46%) Electronics
Job Titles
1 393 (22.50%) Analyst
2 168 (9.62%) Support Engineer
3 167 (9.56%) Service Analyst
4 142 (8.13%) Service Desk Analyst
5 141 (8.07%) Support Analyst
6 131 (7.50%) Service Manager
7 89 (5.09%) Field Engineer
8 86 (4.92%) 2nd Line Support
8 86 (4.92%) Field Service Engineer
9 81 (4.64%) Administrator
10 70 (4.01%) Delivery Manager
11 65 (3.72%) Consultant
11 65 (3.72%) Services Delivery Manager
12 62 (3.55%) Desktop Support
13 56 (3.21%) Architect
14 55 (3.15%) 1st Line Support
15 53 (3.03%) Network Engineer
16 47 (2.69%) Applications Support
17 45 (2.58%) IT Support
18 42 (2.40%) Developer
Libraries, Frameworks & Software Standards
1 48 (2.75%) .NET
2 37 (2.12%) Middleware
3 29 (1.66%) Web Services
4 27 (1.55%) HTML
5 24 (1.37%) CSS
6 22 (1.26%) ASP.NET
7 21 (1.20%) XML
8 16 (0.92%) jQuery
8 16 (0.92%) Spring
9 15 (0.86%) J2EE
10 12 (0.69%) Hibernate
11 11 (0.63%) HTML5
11 11 (0.63%) Java EE
11 11 (0.63%) JSP
12 10 (0.57%) JSF
13 9 (0.52%) FIX Protocol
14 8 (0.46%) AngularJS
14 8 (0.46%) Flash
15 6 (0.34%) Classic ASP
15 6 (0.34%) DCOM
Miscellaneous
1 147 (8.41%) Analytical Skills
2 114 (6.53%) Management Information System
3 86 (4.92%) Data Centre
4 48 (2.75%) Clustering
5 44 (2.52%) Driving Licence
6 36 (2.06%) Computer Science
7 31 (1.77%) Virtual Team
8 26 (1.49%) Statistics
9 25 (1.43%) Blackberry
9 25 (1.43%) Video Conferencing
10 21 (1.20%) Mainframe
11 20 (1.14%) CMDB
12 18 (1.03%) Tandem
13 16 (0.92%) Fat Client
13 16 (0.92%) Thin Client
14 15 (0.86%) NHS
15 13 (0.74%) Smartphone
16 12 (0.69%) Derivative
16 12 (0.69%) Equities
17 11 (0.63%) Video on Demand
Operating Systems
1 502 (28.73%) Windows
2 191 (10.93%) Windows Server
3 184 (10.53%) Windows 7
4 144 (8.24%) Unix
5 138 (7.90%) Linux
6 93 (5.32%) AIX
7 77 (4.41%) Windows XP
8 76 (4.35%) Windows Server 2008
9 69 (3.95%) Windows Server 2012
10 51 (2.92%) Windows Server 2003
11 50 (2.86%) Windows 8
12 42 (2.40%) Windows 10
13 40 (2.29%) Solaris
13 40 (2.29%) Windows 2000
14 37 (2.12%) Red Hat Enterprise Linux
15 25 (1.43%) Mac OS X
16 24 (1.37%) Android
17 16 (0.92%) Apple iOS
17 16 (0.92%) Windows NT
18 15 (0.86%) MVS
Processes & Methodologies
1 733 (41.96%) ITIL
2 345 (19.75%) Service Delivery
3 344 (19.69%) Service Management
4 219 (12.54%) Incident Management
5 166 (9.50%) Problem Management
6 160 (9.16%) Change Management
7 118 (6.75%) Project Management
8 111 (6.35%) ITIL V3
9 104 (5.95%) Root Cause Analysis
10 96 (5.50%) ITSM
11 94 (5.38%) Release Management
12 93 (5.32%) Agile Software Development
13 83 (4.75%) Continuous Improvement
14 82 (4.69%) Configuration Management
15 81 (4.64%) Service Design
16 76 (4.35%) CRM
16 76 (4.35%) Stakeholder Management
17 74 (4.24%) High Availability
18 65 (3.72%) Migration
19 62 (3.55%) PRINCE2
Programming Languages
1 138 (7.90%) SQL
2 55 (3.15%) Java
3 38 (2.18%) PowerShell
4 31 (1.77%) JavaScript
5 30 (1.72%) PL/SQL
6 28 (1.60%) C
6 28 (1.60%) C#
7 23 (1.32%) VB
8 18 (1.03%) Perl
9 17 (0.97%) VB.NET
10 16 (0.92%) Shell Script
11 12 (0.69%) T-SQL
12 8 (0.46%) Ruby
12 8 (0.46%) VB6
13 7 (0.40%) Python
13 7 (0.40%) VBScript
14 6 (0.34%) C++
15 3 (0.17%) Bash Shell
15 3 (0.17%) VBA
16 2 (0.11%) Jython
Qualifications
1 237 (13.57%) Security Cleared
2 170 (9.73%) SC Cleared
3 118 (6.75%) Degree
4 100 (5.72%) Cisco Certification
5 87 (4.98%) ITIL Certification
6 73 (4.18%) Microsoft Certification
7 61 (3.49%) CCNA
8 53 (3.03%) BPSS Clearance
9 52 (2.98%) DV Cleared
10 47 (2.69%) CCNP
11 37 (2.12%) MCSE
12 35 (2.00%) MCP
13 26 (1.49%) RHCE
14 23 (1.32%) A+ Certification
15 20 (1.14%) AAT
16 16 (0.92%) HNC
16 16 (0.92%) ITIL Foundation Certificate
17 15 (0.86%) DBS Check
17 15 (0.86%) MCSA
18 13 (0.74%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 42 (2.40%) Disclosure Scotland
2 32 (1.83%) Sarbanes-Oxley
3 28 (1.60%) ISO 9001
4 25 (1.43%) QA
5 17 (0.97%) PCI DSS
6 14 (0.80%) ISO/IEC 27001
7 11 (0.63%) Data Quality
8 6 (0.34%) JSP 440
9 3 (0.17%) COBIT
10 2 (0.11%) ISO22301
11 1 (0.057%) GPG13
11 1 (0.057%) HMG Security Policy Framework
System Software
1 304 (17.40%) Active Directory
2 91 (5.21%) VMware Infrastructure
3 34 (1.95%) Oracle RAC
4 28 (1.60%) VMware ESX
5 24 (1.37%) KVM
6 23 (1.32%) XenApp
7 22 (1.26%) vSphere
8 21 (1.20%) Microsoft App-V
9 20 (1.14%) Firmware
10 15 (0.86%) Hyper-V
11 14 (0.80%) Terminal Services
11 14 (0.80%) Virtual Machines
12 13 (0.74%) Virtual Desktop
13 9 (0.52%) ISA Server
14 7 (0.40%) HDFS
15 5 (0.29%) SRDF
15 5 (0.29%) VMware ESXi
16 4 (0.23%) NFS
17 3 (0.17%) Citrix Presentation Server
17 3 (0.17%) XenDesktop
Systems Management
1 81 (4.64%) SCCM
2 44 (2.52%) Tivoli
3 32 (1.83%) SCOM
4 26 (1.49%) EMC NetWorker
5 17 (0.97%) NetBackup
6 15 (0.86%) WSUS
7 12 (0.69%) Puppet
8 11 (0.63%) AirWatch
8 11 (0.63%) MOM
8 11 (0.63%) OpenView
8 11 (0.63%) Tivoli Storage Manager
9 10 (0.57%) CA Wily
9 10 (0.57%) HP SiteScope
10 9 (0.52%) Amdocs OSS
10 9 (0.52%) Nagios
10 9 (0.52%) Norton AntiVirus
11 8 (0.46%) Ansible
11 8 (0.46%) Backup Exec
11 8 (0.46%) Microsoft Clustering
12 7 (0.40%) Opscode Chef
Vendors
1 461 (26.39%) Microsoft
2 173 (9.90%) Cisco
3 144 (8.24%) Oracle
4 141 (8.07%) VMware
5 138 (7.90%) HP
6 97 (5.55%) Citrix
7 72 (4.12%) Remedy
8 55 (3.15%) ServiceNow
9 54 (3.09%) SAP
10 46 (2.63%) IBM
10 46 (2.63%) Red Hat
11 44 (2.52%) EMC
12 34 (1.95%) CheckPoint
12 34 (1.95%) Juniper
13 33 (1.89%) CA
14 29 (1.66%) Apple
14 29 (1.66%) F5
15 27 (1.55%) Huawei
16 26 (1.49%) BMC
16 26 (1.49%) LANDesk
Swansea, West Glamorgan
CPS Group UK
Rate: D.O.E
Posted: 21 hours ago
City, London
Spinnaker Red
Rate: From £100 to £150 per day
Posted: 2 days ago
Wakefield, West Yorkshire
Reed Technology
Rate: £250 - £300 per day
Posted: 21 hours ago
Berkshire
Capita Resourcing - IT Resourcing
Rate: £120 - £140 per day
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 2 days ago
Warrington, Cheshire
Harvey Nash plc
Posted: 17 hours ago
Leeds, Yorkshire
iSource IT
Salary: Market Rates
Posted: Yesterday
Sunderland, Tyne and Wear
Experis Ltd
Rate: £100.00 - £150.00 per day
Posted: 2 days ago
Leeds
Isource IT
Rate: £0 - £100 per day
Posted: 6 days ago
Nottingham, Nottinghamshire
Experis Ltd
Rate: £250 - £315 per day
Posted: 1 hour ago
Surrey
FDM Group
Rate: Negotiable
Posted: Yesterday
Swansea, West Glamorgan
Nigel Frank International Ltd
Rate: £450 - £550 per day
Posted: Yesterday
Reading, Berkshire
Polar Recruitment
Rate: £42 - £55 per day
Posted: 5 days ago
Welwyn Garden City, Hertfordshire
Experis Ltd
Rate: £150.00 - £200 per day
Posted: 2 days ago
South East London
Linkpoint Resources
Rate: From £35,000 to £40,000 per annum 4 Months +
Posted: 5 days ago
Chelmsford, Essex
The People Network
Rate: £400 - £500 per day
Posted: 6 days ago
Southampton, Hampshire
Randstad Technologies
Rate: £350 - £400 per day
Posted: 5 days ago
Edinburgh, Midlothian
Executive Recruitment Services (ERS)
Posted: Yesterday
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 5 days ago
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 5 days ago
Nottingham, Nottinghamshire
Experis Ltd
Rate: £350 - £407 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Experis Ltd
Posted: 2 days ago
Nottingham, Nottinghamshire
Experis Ltd
Rate: £4 per day
Posted: 2 days ago
North West
Gibbs S3
Posted: 17 days ago
London
Gibbs S3
Posted: 17 days ago
London
Gorkana
Rate: £33,000 - £38,000 per year
Posted: 19 days ago
Bradford, West Yorkshire
Northern Recruitment Group
Rate: From £30,000 to £35,000 per annum 12 month fixed term contract
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: From £30,000 to £35,000 per annum 12 month fixed term contract
Posted: 6 days ago
Milton Keynes, Buckinghamshire
SAI Global
Rate: From £45,000 to £48,000 per annum (Pro Rata)
Posted: 20 days ago