The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 69 - 52
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 3 0 1
As % of all contract IT jobs located in Wales 0.44% - 0.19%
As % of the Processes & Methodologies category 0.58% - 0.26%
Number of daily rates quoted 2 0 1
Average daily rate
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of your Daily Rate
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£239 - £145
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
520 353 383
As % of all contract IT jobs located in Wales 75.69% 69.35% 72.54%
Number of daily rates quoted 342 190 216
Average daily rate £350 £375 £325
Average daily rate % change year-on-year
-6.66% +15.38%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £500 £500 £451
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 13 22 21
Average hourly rate £22.50 £19.17 £21.75
Average hourly rate % change year-on-year
+17.37% -11.86%
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Wales

Customer Engagement
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Wales region.

Customer Engagement Daily Rate Trend in Wales

Customer Engagement
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Wales region over the 3 months to 24 December 2014.

Customer Engagement Daily Rate Histogram in Wales

Customer Engagement
Top 22 Related IT Skills in Wales

For the 6 months to 24 December 2014, IT contractor jobs across the Wales region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (83.33%) SQL
1 5 (83.33%) UNIX
1 5 (83.33%) Windows
1 5 (83.33%) AIX
1 5 (83.33%) Linux
1 5 (83.33%) Ingres
1 5 (83.33%) RDBMS
1 5 (83.33%) OpenROAD
1 5 (83.33%) Change Management
1 5 (83.33%) Agile Software Development
1 5 (83.33%) Windows 7
1 5 (83.33%) Relational Database
1 5 (83.33%) Mentoring
1 5 (83.33%) Coaching
2 3 (50.00%) User Stories
2 3 (50.00%) Statistics
2 3 (50.00%) Telecoms
2 3 (50.00%) Finance
2 3 (50.00%) E-Commerce
2 3 (50.00%) Service Delivery
3 2 (33.33%) Security Cleared
4 1 (16.67%) MS Excel

Customer Engagement
Top Related IT Skills in Wales by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Wales region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (83.33%) OpenROAD
Applications
1 1 (16.67%) MS Excel
Database & Business Intelligence
1 5 (83.33%) Ingres
1 5 (83.33%) RDBMS
1 5 (83.33%) Relational Database
General
1 3 (50.00%) Telecoms
1 3 (50.00%) Finance
Job Titles
1 3 (50.00%) Developer
1 3 (50.00%) OpenROAD Developer
2 1 (16.67%) Coordinator
2 1 (16.67%) Administrator
2 1 (16.67%) Project Coordinator
2 1 (16.67%) Project Administrator
Miscellaneous
1 3 (50.00%) Statistics
Operating Systems
1 5 (83.33%) UNIX
1 5 (83.33%) Windows
1 5 (83.33%) AIX
1 5 (83.33%) Linux
1 5 (83.33%) Windows 7
Processes & Methodologies
1 5 (83.33%) Change Management
1 5 (83.33%) Agile Software Development
1 5 (83.33%) Mentoring
1 5 (83.33%) Coaching
2 3 (50.00%) User Stories
2 3 (50.00%) E-Commerce
2 3 (50.00%) Service Delivery
Programming Languages
1 5 (83.33%) SQL
Qualifications
1 2 (33.33%) Security Cleared