The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
UK
Rank 504 481 494
Rank change year-on-year
-23 +13
Contract jobs citing Customer Engagement 93 149 117
As % of all contract IT jobs located in the UK 0.21% 0.29% 0.22%
As % of the Processes & Methodologies category 0.25% 0.35% 0.28%
Number of daily rates quoted 54 92 66
Median daily rate £500 £425 £425
Median daily rate % change year-on-year
+17.64% -
90% offered a daily rate of more than £325 £305 £232
10% offered a daily rate of more than £650 £565 £550
UK excluding London median daily rate £425 £410 £425
% change year-on-year
+3.65% -3.52%
Number of hourly rates quoted 0 3 2
Median hourly rate - £42.50 £28.29
Median hourly rate % change year-on-year
- +50.22%
UK excluding London median hourly rate - £40.75 £28.29
% change year-on-year
- +44.04%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
37065 42986 41665
As % of all contract IT jobs located in the UK 82.79% 82.74% 79.50%
Number of daily rates quoted 24644 28105 26278
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £297 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+2.00% +0.24%
Number of hourly rates quoted 929 1180 1114
Median hourly rate £35.75 £38.75 £27.32
Median hourly rate % change year-on-year
-7.74% +41.86%
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £55.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £40.00 £28.50
% change year-on-year
-10.00% +40.35%

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 26 February 2017.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 85 £500 +17.64% 56
London -8 36 £550 +10.00% 25
South East -12 21 £550 +22.22% 7
Berkshire -11 11 £568 +26.11% 1
Scotland +28 8 £360 +2.49% 3
North West +18 8 £480 +20.00% 5
West Midlands +7 7 £325 +5.69% 5
Edinburgh +19 6 £360 +5.88% 1
East of England - 6 £320 - 6
Reading +1 5 - - 1
Merseyside - 5 £500 - 1
East Sussex +10 4 £325 +41.30%
Bedfordshire - 4 £225 - 3
Liverpool - 4 £490 - 1
Manchester +8 3 £355 -11.25% 2
Brighton +4 3 £338 +46.73%
Solihull +1 3 - -
Coventry 0 3 £325 - 1
Dunstable - 3 - - 2
City of London +3 2 £700 - 9
Milton Keynes -1 2 £563 -
South West -1 2 £575 +82.53% 3
Buckinghamshire -6 2 £563 - 2
Uxbridge - 2 - -
East Midlands +6 1 - - 3
Feltham +5 1 - -
Bracknell +2 1 - -
Bristol 0 1 £575 +66.66%
Surrey -2 1 - -
West Sussex -8 1 £425 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 26 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 57 (26.51%) Agile Software Development
2 46 (21.40%) Finance
3 42 (19.53%) Analytics
4 36 (16.74%) Stakeholder Management
5 35 (16.28%) Project Management
5 35 (16.28%) Marketing
5 35 (16.28%) Degree
6 33 (15.35%) Security Cleared
7 29 (13.49%) Service Delivery
8 28 (13.02%) CRM
9 27 (12.56%) IBM
9 27 (12.56%) Telecoms
9 27 (12.56%) SC Cleared
10 25 (11.63%) Service Management
11 24 (11.16%) Analytical Skills
12 22 (10.23%) Microsoft
13 21 (9.77%) SQL
13 21 (9.77%) Data Centre
13 21 (9.77%) Presales
13 21 (9.77%) Service Design
14 20 (9.30%) Change Management
14 20 (9.30%) Retail
15 19 (8.84%) Banking
15 19 (8.84%) ITIL
15 19 (8.84%) Social Media
16 18 (8.37%) Adobe
17 17 (7.91%) HTML
18 16 (7.44%) Business Analysis
18 16 (7.44%) Migration
19 15 (6.98%) Content Management

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.65%) Adobe Experience Manager
1 10 (4.65%) CMS
2 6 (2.79%) JBoss
2 6 (2.79%) Tomcat
3 4 (1.86%) MS Exchange
3 4 (1.86%) Skype for Business
4 3 (1.40%) Exchange Server 2003
4 3 (1.40%) Exchange Server 2010
4 3 (1.40%) SAS
4 3 (1.40%) SharePoint
4 3 (1.40%) WebSphere
5 2 (0.93%) Drupal
5 2 (0.93%) Sitecore CMS
6 1 (0.47%) Apache
6 1 (0.47%) Confluence
6 1 (0.47%) FileNet
6 1 (0.47%) IIS
6 1 (0.47%) Office Communications Server
6 1 (0.47%) SharePoint Server
Applications
1 14 (6.51%) MS Excel
2 9 (4.19%) MS Office
3 7 (3.26%) MS Project
4 3 (1.40%) MS PowerPoint
5 1 (0.47%) InDesign
5 1 (0.47%) Photoshop
5 1 (0.47%) SPSS
Business Applications
1 4 (1.86%) Adobe Campaign
1 4 (1.86%) Dynamics CRM
1 4 (1.86%) Sprinklr
2 2 (0.93%) Eloqua
2 2 (0.93%) Maximo
2 2 (0.93%) Oracle BPM
2 2 (0.93%) Radian6
3 1 (0.47%) Orchard Housing
3 1 (0.47%) SAP Business ByDesign
3 1 (0.47%) SAP Oil and Gas
3 1 (0.47%) Unica
Cloud Services
1 13 (6.05%) Office 365
2 10 (4.65%) IaaS
2 10 (4.65%) Microsoft Azure
3 9 (4.19%) SaaS
4 7 (3.26%) Amazon AWS
5 5 (2.33%) PaaS
6 4 (1.86%) Boomi
6 4 (1.86%) OneDrive
7 2 (0.93%) BlueKai
8 1 (0.47%) Adobe Analytics
8 1 (0.47%) Azure Active Directory
8 1 (0.47%) Google Analytics
8 1 (0.47%) Trello
8 1 (0.47%) Yammer
Communications & Networking
1 11 (5.12%) LAN
1 11 (5.12%) WAN
2 10 (4.65%) Internet
3 4 (1.86%) HTTP
3 4 (1.86%) SAN
3 4 (1.86%) Skype
4 3 (1.40%) Ethernet
4 3 (1.40%) FCAPS
4 3 (1.40%) Intranet
4 3 (1.40%) MPLS
5 2 (0.93%) SMS
5 2 (0.93%) SSL
5 2 (0.93%) TCP/IP
5 2 (0.93%) Unified Communications
5 2 (0.93%) VoIP
6 1 (0.47%) DNS
6 1 (0.47%) FTP
6 1 (0.47%) HTTPS
6 1 (0.47%) NAS
6 1 (0.47%) Remote Desktop
Database & Business Intelligence
1 6 (2.79%) SQL Server
2 5 (2.33%) Big Data
2 5 (2.33%) Data Warehouse
2 5 (2.33%) Relational Database
3 4 (1.86%) PowerCenter
4 3 (1.40%) BusinessObjects
4 3 (1.40%) Data Lake
4 3 (1.40%) DB2
4 3 (1.40%) MySQL
4 3 (1.40%) RDBMS
5 2 (0.93%) QlikView
6 1 (0.47%) Amazon DynamoDB
6 1 (0.47%) Apache Hive
6 1 (0.47%) BusinessObjects XI
6 1 (0.47%) Impala
6 1 (0.47%) MongoDB
6 1 (0.47%) MS Access
6 1 (0.47%) NoSQL
6 1 (0.47%) Oracle Reports
6 1 (0.47%) SAS Enterprise Guide
Development Applications
1 8 (3.72%) Maven
2 6 (2.79%) Eclipse
2 6 (2.79%) Gradle
2 6 (2.79%) IntelliJ
3 3 (1.40%) Git (software)
4 2 (0.93%) JIRA
5 1 (0.47%) Grunt
5 1 (0.47%) MSI
5 1 (0.47%) Rational DOORS
5 1 (0.47%) Visual Studio
5 1 (0.47%) webpack
General
1 46 (21.40%) Finance
2 35 (16.28%) Marketing
3 27 (12.56%) Telecoms
4 20 (9.30%) Retail
5 19 (8.84%) Banking
6 6 (2.79%) Legal
6 6 (2.79%) Mandarin Language
6 6 (2.79%) Spanish Language
7 5 (2.33%) Advertising
8 3 (1.40%) Military
8 3 (1.40%) Retail Banking
9 2 (0.93%) Japanese Language
9 2 (0.93%) Manufacturing
9 2 (0.93%) Publishing
10 1 (0.47%) Automotive
10 1 (0.47%) Back Office
10 1 (0.47%) Billing
10 1 (0.47%) Electronics
10 1 (0.47%) Games
10 1 (0.47%) Local Government
Job Titles
1 50 (23.26%) Architect
2 26 (12.09%) Analyst
3 25 (11.63%) Developer
4 21 (9.77%) Project Manager
5 17 (7.91%) Consultant
6 15 (6.98%) Business Analyst
7 13 (6.05%) Business Manager
7 13 (6.05%) Solutions Architect
8 11 (5.12%) Lead Architect
8 11 (5.12%) Telecoms Architect
9 9 (4.19%) Service Architect
10 8 (3.72%) Delivery Manager
10 8 (3.72%) Marketing Manager
10 8 (3.72%) Network Architect
11 6 (2.79%) Cloud Architect
11 6 (2.79%) ITIL Service Architect
12 5 (2.33%) Business Change Manager
12 5 (2.33%) Governance Manager
12 5 (2.33%) Project Governance Manager
12 5 (2.33%) Senior Architect
Libraries, Frameworks & Software Standards
1 17 (7.91%) HTML
2 13 (6.05%) CSS
3 12 (5.58%) SOAP
4 11 (5.12%) REST
4 11 (5.12%) XML
5 9 (4.19%) Middleware
6 8 (3.72%) Hibernate
6 8 (3.72%) Spring
6 8 (3.72%) Web Services
7 6 (2.79%) .NET
7 6 (2.79%) Apache Felix
7 6 (2.79%) Apache Sling
7 6 (2.79%) Java EE
7 6 (2.79%) JSP
7 6 (2.79%) JSR 170
7 6 (2.79%) JSTL
7 6 (2.79%) OSGi
7 6 (2.79%) Servlets
7 6 (2.79%) Spring MVC
7 6 (2.79%) XML-RPC
Miscellaneous
1 24 (11.16%) Analytical Skills
2 21 (9.77%) Data Centre
3 19 (8.84%) Social Media
4 14 (6.51%) Management Information System
5 13 (6.05%) User Experience
6 7 (3.26%) Computer Science
7 5 (2.33%) Data Protection Act
8 4 (1.86%) Enterprise Software
8 4 (1.86%) iPad
8 4 (1.86%) Mainframe
9 3 (1.40%) CMDB
9 3 (1.40%) Mobile App
10 2 (0.93%) Client/Server
10 2 (0.93%) Online Banking
11 1 (0.47%) Clustering
11 1 (0.47%) Mobile Banking
11 1 (0.47%) Public Cloud
11 1 (0.47%) Replication
11 1 (0.47%) Virtual Team
Operating Systems
1 8 (3.72%) Windows
2 2 (0.93%) Android
2 2 (0.93%) Apple iOS
2 2 (0.93%) Unix
2 2 (0.93%) Windows Server
3 1 (0.47%) AIX
3 1 (0.47%) Linux
3 1 (0.47%) Red Hat Enterprise Linux
3 1 (0.47%) Solaris
3 1 (0.47%) Windows 7
3 1 (0.47%) Windows 8
3 1 (0.47%) Windows Server 2008
3 1 (0.47%) Windows Server 2012
Processes & Methodologies
1 57 (26.51%) Agile Software Development
2 42 (19.53%) Analytics
3 36 (16.74%) Stakeholder Management
4 35 (16.28%) Project Management
5 29 (13.49%) Service Delivery
6 28 (13.02%) CRM
7 25 (11.63%) Service Management
8 21 (9.77%) Presales
8 21 (9.77%) Service Design
9 20 (9.30%) Change Management
10 19 (8.84%) ITIL
11 16 (7.44%) Business Analysis
11 16 (7.44%) Migration
12 15 (6.98%) Content Management
12 15 (6.98%) Continuous Improvement
12 15 (6.98%) Waterfall
13 14 (6.51%) Business Transformation
13 14 (6.51%) Programme Management
13 14 (6.51%) Scrum
14 12 (5.58%) E-Commerce
Programming Languages
1 21 (9.77%) SQL
2 15 (6.98%) JavaScript
3 14 (6.51%) Java
4 6 (2.79%) C#
4 6 (2.79%) PHP
5 5 (2.33%) C
6 3 (1.40%) Python
7 1 (0.47%) PowerShell
7 1 (0.47%) R
7 1 (0.47%) SAS Macro
7 1 (0.47%) Shell Script
7 1 (0.47%) T-SQL
7 1 (0.47%) VB.NET
7 1 (0.47%) VBScript
Qualifications
1 35 (16.28%) Degree
2 33 (15.35%) Security Cleared
3 27 (12.56%) SC Cleared
4 6 (2.79%) ITIL Certification
4 6 (2.79%) MBA
5 5 (2.33%) APMP
5 5 (2.33%) BPSS Clearance
6 3 (1.40%) DV Cleared
7 2 (0.93%) MCITP
7 2 (0.93%) Microsoft Certification
8 1 (0.47%) ITIL Foundation Certificate
8 1 (0.47%) MCSE
8 1 (0.47%) MCTS
8 1 (0.47%) RHCE
8 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (4.65%) QA
2 9 (4.19%) PMO
3 5 (2.33%) Data Quality
4 3 (1.40%) SLA
5 2 (0.93%) Actionable Recommendations
5 2 (0.93%) Disclosure Scotland
System Software
1 4 (1.86%) Active Directory
2 3 (1.40%) Firmware
2 3 (1.40%) vSphere
3 1 (0.47%) Microsoft App-V
3 1 (0.47%) Virtual Desktop
3 1 (0.47%) VMware Infrastructure
Systems Management
1 5 (2.33%) Microsoft Intune
2 3 (1.40%) Backup Exec
3 1 (0.47%) CA Service Virtualization
3 1 (0.47%) CA Single Sign-On
3 1 (0.47%) SCCM
3 1 (0.47%) Systems Management Server (SMS)
3 1 (0.47%) TeamSite
Vendors
1 27 (12.56%) IBM
2 22 (10.23%) Microsoft
3 18 (8.37%) Adobe
4 14 (6.51%) BT
5 12 (5.58%) Oracle
6 11 (5.12%) Capita
6 11 (5.12%) TOWER Software
7 9 (4.19%) HP
8 8 (3.72%) Google
9 7 (3.26%) Dell
10 5 (2.33%) CA
11 4 (1.86%) Cisco
11 4 (1.86%) SAP
11 4 (1.86%) VMware
12 3 (1.40%) 3PAR
12 3 (1.40%) Cloudera
12 3 (1.40%) EMC
12 3 (1.40%) Informatica
12 3 (1.40%) ServiceNow
12 3 (1.40%) Symantec
Dunstable, Bedfordshire
Lorien Resourcing
Rate: £400 - £430 per day
Posted: 2 days ago
London
Boston Hale
Rate: £80000.00 - £90000.00 per annum + Benefits
Posted: 2 days ago
Basingstoke, Hampshire
Lorien Resourcing
Posted: 5 days ago