The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 513 468 491
Rank change year-on-year
-45 +23
Contract jobs citing Customer Engagement 94 115 58
As % of all contract IT jobs located in the UK 0.17% 0.22% 0.12%
As % of the Processes & Methodologies category 0.23% 0.29% 0.17%
Number of daily rates quoted 65 49 27
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £375 £417
Average daily rate % change year-on-year
+6.66% -10.07%
90% offered a daily rate of more than £316 £323 £213
10% offered a daily rate of more than £500 £506 £550
UK excluding London average daily rate £400 £375 £235
% change year-on-year
+6.66% +59.57%
Number of hourly rates quoted 0 1 0
Average hourly rate - £18.25 -
UK excluding London average hourly rate - £18.25 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41485 39369 34836
As % of all contract IT jobs located in the UK 76.59% 74.79% 73.90%
Number of daily rates quoted 26264 24909 20841
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £555 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 1203 1184 1052
Average hourly rate £29.00 £28.75 £32.00
Average hourly rate % change year-on-year
+0.86% -10.15%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £47.50 £48.56
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 22 May 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 88 £400 - 54
London -6 33 £400 -16.66% 22
South East -10 24 £378 +0.66% 16
East of England +13 12 £400 +6.66% 2
East Midlands -13 10 £438 - 1
Hampshire +5 9 £343 +4.58% 1
Berkshire -6 9 £425 +13.33% 12
Leicestershire - 7 - - 1
Scotland -3 6 £425 +48.47% 3
North West -24 6 £316 -9.64% 5
City of London +11 5 £375 -34.78% 5
Reading +10 5 £425 -5.55% 9
Glasgow - 5 £425 - 1
Buckinghamshire +5 4 £350 -
Edinburgh +1 4 £350 +55.55% 1
Norfolk -3 4 £400 -4.76%
Leicester - 4 - -
Bedfordshire +8 3 £450 +50.00%
Cheshire -9 3 £320 -36.00%
Northamptonshire -9 3 £438 -
Northampton -12 3 £438 -
Manchester - 3 £313 - 5
Hertfordshire - 3 £375 - 2
Watford - 3 £375 - 1
South West +8 2 £415 +2.46% 3
Bristol +1 2 £415 +2.46% 1
Milton Keynes - 2 £350 -
Luton - 2 £450 -
Winchester - 2 £425 -
Crewe - 2 - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 62 (30.10%) Degree
2 52 (25.24%) ITIL
3 51 (24.76%) Agile Software Development
4 47 (22.82%) Microsoft
5 43 (20.87%) Finance
6 42 (20.39%) Service Management
7 36 (17.48%) SQL
8 35 (16.99%) Windows
8 35 (16.99%) User Experience
9 33 (16.02%) XML
10 31 (15.05%) Stakeholder Management
11 30 (14.56%) Retail
11 30 (14.56%) JavaScript
11 30 (14.56%) HTML
12 29 (14.08%) CSS
12 29 (14.08%) Microsoft Certification
13 28 (13.59%) MCTS
13 28 (13.59%) MCITP
14 27 (13.11%) Web Services
15 26 (12.62%) Ajax
16 25 (12.14%) Active Directory
16 25 (12.14%) Analytics
17 24 (11.65%) Marketing
18 23 (11.17%) Business Analysis
19 22 (10.68%) Project Management
19 22 (10.68%) MS Excel
19 22 (10.68%) CRM
19 22 (10.68%) Scrum
20 21 (10.19%) .NET
21 20 (9.71%) Analytical Skills

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 19 (9.22%) IIS
2 13 (6.31%) CMS
3 10 (4.85%) MS Exchange
4 7 (3.40%) GroupWise
4 7 (3.40%) IBM Notes
4 7 (3.40%) SharePoint
5 5 (2.43%) Office Communications Server
6 4 (1.94%) SAS
7 3 (1.46%) Adobe Experience Manager
7 3 (1.46%) Umbraco
7 3 (1.46%) Sitecore CMS
8 2 (0.97%) Lync
8 2 (0.97%) Live Communications Server
9 1 (0.49%) OpenROAD
9 1 (0.49%) Elasticsearch
Applications
1 22 (10.68%) MS Excel
2 10 (4.85%) Adobe Creative Suite
3 6 (2.91%) MS PowerPoint
3 6 (2.91%) MS Project
4 4 (1.94%) MS Visio
5 3 (1.46%) MS Office
6 1 (0.49%) Spreadsheet
Business Applications
1 4 (1.94%) Optimost
2 3 (1.46%) Tridion
3 2 (0.97%) Magento
3 2 (0.97%) Adobe Campaign
3 2 (0.97%) SAP Oil and Gas
4 1 (0.49%) WebTrends
4 1 (0.49%) Oracle EBS
4 1 (0.49%) Dynamics CRM
4 1 (0.49%) Radian6
4 1 (0.49%) Oracle Payables
4 1 (0.49%) Oracle Receivables
4 1 (0.49%) Oracle Cash Management
4 1 (0.49%) Oracle Assets
4 1 (0.49%) Oracle E-Business Tax
4 1 (0.49%) Oracle EBS R12
4 1 (0.49%) Oracle General Ledger
Cloud Services
1 7 (3.40%) Microsoft Azure
2 5 (2.43%) Google Analytics
3 4 (1.94%) Office 365
4 2 (0.97%) Amazon AWS
5 1 (0.49%) Google Cloud Platform
5 1 (0.49%) Adobe Analytics
5 1 (0.49%) Amazon EC2
5 1 (0.49%) Amazon S3
Communications & Networking
1 20 (9.71%) DNS
2 16 (7.77%) SSL
3 15 (7.28%) VPN
3 15 (7.28%) LDAP
4 10 (4.85%) DHCP
4 10 (4.85%) Intranet
5 7 (3.40%) SAN
5 7 (3.40%) POP3
5 7 (3.40%) SMTP
5 7 (3.40%) IMAP
6 4 (1.94%) Wireless
7 3 (1.46%) Firewall
8 2 (0.97%) Wireshark
8 2 (0.97%) LAN
8 2 (0.97%) PBX
8 2 (0.97%) PSTN
8 2 (0.97%) Internet
8 2 (0.97%) RTP
9 1 (0.49%) HTTP
9 1 (0.49%) TCP/IP
Database & Business Intelligence
1 14 (6.80%) PowerCenter
2 4 (1.94%) SQL Server
2 4 (1.94%) Data Warehouse
3 3 (1.46%) MS Access
3 3 (1.46%) Big Data
4 2 (0.97%) Oracle Database
5 1 (0.49%) RDBMS
5 1 (0.49%) Ingres
5 1 (0.49%) MySQL
5 1 (0.49%) BigQuery
5 1 (0.49%) Couchbase
5 1 (0.49%) NoSQL
5 1 (0.49%) Relational Database
Development Applications
1 15 (7.28%) JIRA
1 15 (7.28%) Axure RP
2 14 (6.80%) Visual Studio
3 8 (3.88%) Team Foundation Server
4 3 (1.46%) Ant
5 2 (0.97%) FindBugs
5 2 (0.97%) Checkstyle
5 2 (0.97%) NUnit
5 2 (0.97%) JUnit
6 1 (0.49%) MSI
6 1 (0.49%) Xcode
6 1 (0.49%) Maven
6 1 (0.49%) MSBuild
6 1 (0.49%) Jenkins
6 1 (0.49%) Fiddler
6 1 (0.49%) TeamCity
6 1 (0.49%) Git (software)
General
1 43 (20.87%) Finance
2 30 (14.56%) Retail
3 24 (11.65%) Marketing
4 19 (9.22%) Banking
5 9 (4.37%) Publishing
6 8 (3.88%) Financial Institution
7 6 (2.91%) Telecoms
8 5 (2.43%) Law
8 5 (2.43%) Legal
8 5 (2.43%) Retail Banking
9 3 (1.46%) Manufacturing
9 3 (1.46%) Investment Banking
10 2 (0.97%) Billing
10 2 (0.97%) Front Office
10 2 (0.97%) Electronics
11 1 (0.49%) Dutch Language
11 1 (0.49%) German Language
11 1 (0.49%) Local Government
Job Titles
1 45 (21.84%) Analyst
2 43 (20.87%) Developer
3 31 (15.05%) Consultant
4 28 (13.59%) Business Analyst
4 28 (13.59%) Field Engineer
5 23 (11.17%) Project Manager
6 21 (10.19%) Designer
7 15 (7.28%) Senior Developer
7 15 (7.28%) Technical Consultant
7 15 (7.28%) Technical Developer
7 15 (7.28%) ITSM Consultant
7 15 (7.28%) ServiceNow Consultant
7 15 (7.28%) ServiceNow Developer
8 14 (6.80%) Senior Consultant
8 14 (6.80%) Senior Technical Consultant
9 12 (5.83%) Informatica Developer
10 10 (4.85%) UX Designer
10 10 (4.85%) Business Manager
10 10 (4.85%) Informatica Consultant
10 10 (4.85%) Support Engineer
Libraries, Frameworks & Software Standards
1 33 (16.02%) XML
2 30 (14.56%) HTML
3 29 (14.08%) CSS
4 27 (13.11%) Web Services
5 26 (12.62%) Ajax
6 21 (10.19%) .NET
7 15 (7.28%) SOAP
8 14 (6.80%) ASP.NET
8 14 (6.80%) COM
9 13 (6.31%) jQuery
9 13 (6.31%) Twitter Bootstrap
10 10 (4.85%) XSD
10 10 (4.85%) XSLT
10 10 (4.85%) XHTML
11 4 (1.94%) REST
12 3 (1.46%) WCF
13 2 (0.97%) WPF
13 2 (0.97%) WF
13 2 (0.97%) JSON
13 2 (0.97%) J2EE
Miscellaneous
1 35 (16.99%) User Experience
2 20 (9.71%) Analytical Skills
3 15 (7.28%) CMDB
4 10 (4.85%) Social Media
4 10 (4.85%) Web 2.0
4 10 (4.85%) Clustering
4 10 (4.85%) W3C
5 9 (4.37%) iPad
6 7 (3.40%) Management Information System
6 7 (3.40%) Private Cloud
7 4 (1.94%) Replication
8 3 (1.46%) Hedge funds
8 3 (1.46%) Mobile App
8 3 (1.46%) Blog
9 2 (0.97%) Visualisation
9 2 (0.97%) Credit Risk
9 2 (0.97%) PKI
9 2 (0.97%) IVR
9 2 (0.97%) DTV
10 1 (0.49%) Biometrics
Operating Systems
1 35 (16.99%) Windows
2 14 (6.80%) Windows 7
3 11 (5.34%) Windows 8
4 8 (3.88%) Windows Server 2003
5 5 (2.43%) Windows Server 2008
6 3 (1.46%) UNIX
7 2 (0.97%) Linux
8 1 (0.49%) AIX
8 1 (0.49%) Apple iOS
8 1 (0.49%) Windows Server 2012
8 1 (0.49%) Android
Processes & Methodologies
1 52 (25.24%) ITIL
2 51 (24.76%) Agile Software Development
3 42 (20.39%) Service Management
4 31 (15.05%) Stakeholder Management
5 25 (12.14%) Analytics
6 23 (11.17%) Business Analysis
7 22 (10.68%) Project Management
7 22 (10.68%) CRM
7 22 (10.68%) Scrum
8 17 (8.25%) E-Commerce
9 16 (7.77%) Data Management
10 15 (7.28%) Technical Architecture
10 15 (7.28%) Content Management
10 15 (7.28%) ITSM
10 15 (7.28%) IT Asset Management
10 15 (7.28%) ITIL V2
11 14 (6.80%) Master Data Management
11 14 (6.80%) Use Case
11 14 (6.80%) B2C
11 14 (6.80%) Disaster Recovery
Programming Languages
1 36 (17.48%) SQL
2 30 (14.56%) JavaScript
3 13 (6.31%) PowerShell
4 10 (4.85%) C#
5 9 (4.37%) VBScript
6 6 (2.91%) Python
6 6 (2.91%) VB.NET
7 5 (2.43%) Java
8 3 (1.46%) C++
9 2 (0.97%) F#
9 2 (0.97%) Ruby
9 2 (0.97%) C
9 2 (0.97%) Perl
9 2 (0.97%) PHP
9 2 (0.97%) VB
10 1 (0.49%) Shell Script
10 1 (0.49%) VBA
10 1 (0.49%) T-SQL
10 1 (0.49%) Objective-C
10 1 (0.49%) Go
Qualifications
1 62 (30.10%) Degree
2 29 (14.08%) Microsoft Certification
3 28 (13.59%) MCTS
3 28 (13.59%) MCITP
4 8 (3.88%) Security Cleared
5 7 (3.40%) SC Cleared
6 6 (2.91%) MCSE
7 1 (0.49%) Cisco Certification
7 1 (0.49%) CCNA
7 1 (0.49%) PMP
7 1 (0.49%) PMI Certification
7 1 (0.49%) HND
7 1 (0.49%) DV Cleared
Quality Assurance & Compliance
1 14 (6.80%) Data Quality
2 8 (3.88%) QA
3 1 (0.49%) SLA
System Software
1 25 (12.14%) Active Directory
2 3 (1.46%) BitLocker
3 2 (0.97%) Microsoft App-V
4 1 (0.49%) VMware Infrastructure
4 1 (0.49%) vSphere
4 1 (0.49%) Hyper-V
Systems Management
1 15 (7.28%) HP UCMDB
2 7 (3.40%) SCCM
3 6 (2.91%) SCOM
3 6 (2.91%) SCSM
3 6 (2.91%) WMI
4 3 (1.46%) MOM
5 2 (0.97%) Forefront Identity Manager
6 1 (0.49%) Puppet
6 1 (0.49%) Opscode Chef
6 1 (0.49%) SCVMM
Vendors
1 47 (22.82%) Microsoft
2 16 (7.77%) Adobe
2 16 (7.77%) Google
3 15 (7.28%) ServiceNow
4 14 (6.80%) Informatica
5 10 (4.85%) hybris
5 10 (4.85%) OpenText
5 10 (4.85%) RedDot
6 8 (3.88%) Lotus
7 7 (3.40%) Novell
7 7 (3.40%) HP
8 6 (2.91%) Capita
9 5 (2.43%) Citrix
9 5 (2.43%) Oracle
10 4 (1.94%) Tealeaf
10 4 (1.94%) Becrypt
11 3 (1.46%) Cisco
11 3 (1.46%) Avaya
11 3 (1.46%) Sitecore
12 2 (0.97%) Atlassian
London
NFP Group Ltd
Rate: £430 - £470 per day + 3 month rolling
Posted: 20 hours ago
Glasgow, Lanarkshire
Agile Recruitment
Rate: From £300 to £400 per day Based on experience
Posted: 3 days ago
City, London
Experis Ltd
Rate: £250.00 - £275.00 per day
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £550.00 per day
Posted: 4 days ago
London
Real Staffing
Rate: competitive
Posted: 22 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £550.00 per day
Posted: 25 days ago
London
Hays IT - Uk Posting account
Rate: £300.00 - £450.00 per day
Posted: 25 days ago