The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 482 544 559
Rank change year-on-year
+62 +15
Contract jobs citing Customer Engagement 165 118 77
As % of all contract IT jobs located in the UK 0.31% 0.20% 0.14%
As % of the Processes & Methodologies category 0.37% 0.25% 0.18%
Number of daily rates quoted 92 55 37
Median daily rate £488 £400 £425
Median daily rate % change year-on-year
+21.87% -5.88%
90% offered a daily rate of more than £328 £250 £325
10% offered a daily rate of more than £620 £550 £588
UK excluding London median daily rate £425 £375 £413
% change year-on-year
+13.33% -9.09%
Number of hourly rates quoted 1 11 3
Median hourly rate £10.24 £59.50 £12.00
Median hourly rate % change year-on-year
-82.78% +395.83%
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44748 47093 43723
As % of all contract IT jobs located in the UK 82.83% 80.36% 78.56%
Number of daily rates quoted 29511 30650 27059
Median daily rate £438 £425 £406
Median daily rate % change year-on-year
+2.94% +4.67%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £595 £575 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1130 1273 1184
Median hourly rate £29.50 £31.44 £24.00
Median hourly rate % change year-on-year
-6.17% +31.00%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £52.00 £50.00
UK excluding London median hourly rate £31.00 £32.50 £25.75
% change year-on-year
-4.61% +26.21%

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 31 August 2016.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 158 £500 +25.00% 52
London +24 87 £550 +29.41% 16
South East +7 24 £391 +1.75% 9
West Midlands -13 19 £438 +20.68% 7
Berkshire +17 15 - - 3
Solihull - 15 £425 - 2
North West +17 8 £400 +20.30% 6
Manchester +6 8 £400 +17.64% 6
City of London +22 7 £488 +11.42% 3
South West +22 7 £450 +2.85% 5
Reading - 7 - -
East of England +19 5 £600 +41.17% 2
Scotland +6 5 £160 -46.66%
Bracknell - 5 - -
Bedfordshire 0 4 £600 +41.17% 1
Brighton +9 3 - -
East Sussex +9 3 - -
Buckinghamshire +8 3 £431 - 4
Edinburgh -2 3 - -
Devon - 3 £353 -
Exeter - 3 £353 -
Yorkshire +5 2 £575 +7.47% 5
Milton Keynes +2 2 £431 - 3
East Midlands -3 2 £625 -
North East -15 2 £325 +30.40% 2
Newcastle upon Tyne -21 2 £325 +30.40% 2
Tyne and Wear -24 2 £325 +30.40% 2
South Yorkshire - 2 £575 -
Gloucestershire - 2 £525 - 2
Birmingham - 2 £438 - 4

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 31 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 66 (24.18%) Finance
2 62 (22.71%) Degree
3 55 (20.15%) Agile Software Development
4 54 (19.78%) Presales
5 48 (17.58%) SQL
6 41 (15.02%) Java
6 41 (15.02%) Microsoft
6 41 (15.02%) Project Management
7 40 (14.65%) ITIL
8 39 (14.29%) Security Cleared
9 35 (12.82%) Scrum
10 34 (12.45%) Analytics
11 32 (11.72%) SC Cleared
11 32 (11.72%) Analytical Skills
12 31 (11.36%) Service Management
13 30 (10.99%) REST
14 29 (10.62%) Migration
15 28 (10.26%) HTML
15 28 (10.26%) XML
15 28 (10.26%) Spring
16 27 (9.89%) JavaScript
16 27 (9.89%) CSS
16 27 (9.89%) Banking
17 26 (9.52%) Hibernate
17 26 (9.52%) SOAP
18 25 (9.16%) Adobe
18 25 (9.16%) User Stories
18 25 (9.16%) Data Centre
19 24 (8.79%) MVC
19 24 (8.79%) Marketing

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (7.69%) Adobe Experience Manager
1 21 (7.69%) JBoss
1 21 (7.69%) Tomcat
2 8 (2.93%) WebSphere
3 7 (2.56%) WebLogic
4 5 (1.83%) CMS
4 5 (1.83%) IIS
5 3 (1.10%) MQSeries
5 3 (1.10%) WebSphere Application Server
6 2 (0.73%) Apache
6 2 (0.73%) Apache Spark
6 2 (0.73%) Drupal
6 2 (0.73%) MS Exchange
6 2 (0.73%) Office Communications Server
6 2 (0.73%) SAS
6 2 (0.73%) SharePoint
6 2 (0.73%) SharePoint 2013
6 2 (0.73%) Skype for Business
7 1 (0.37%) OpenStack
7 1 (0.37%) Sitecore CMS
Applications
1 23 (8.42%) MS Excel
2 17 (6.23%) MS Office
3 9 (3.30%) MS Project
3 9 (3.30%) MS Visio
4 3 (1.10%) Photoshop
5 2 (0.73%) Adobe After Effects
5 2 (0.73%) Adobe Illustrator
5 2 (0.73%) Adobe Premiere
5 2 (0.73%) MS PowerPoint
5 2 (0.73%) SPSS
6 1 (0.37%) Spreadsheet
Business Applications
1 5 (1.83%) Dynamics CRM
1 5 (1.83%) Oracle BPM
2 4 (1.47%) WebTrends
3 3 (1.10%) Radian6
3 3 (1.10%) Sprinklr
4 2 (0.73%) Remedy ITSM
5 1 (0.37%) nopCommerce
5 1 (0.37%) SAP Oil and Gas
Cloud Services
1 19 (6.96%) Office 365
2 15 (5.49%) Microsoft Azure
3 7 (2.56%) Amazon AWS
4 5 (1.83%) Cloud Computing
5 3 (1.10%) Adobe Analytics
5 3 (1.10%) PaaS
6 2 (0.73%) Azure Active Directory
6 2 (0.73%) Yammer
7 1 (0.37%) Google Analytics
7 1 (0.37%) IBM Cloud
7 1 (0.37%) SaaS
7 1 (0.37%) Socialbakers
7 1 (0.37%) SoftLayer
Communications & Networking
1 17 (6.23%) WAN
2 16 (5.86%) LAN
3 14 (5.13%) MPLS
4 10 (3.66%) OSPF
5 8 (2.93%) DNS
5 8 (2.93%) Firewall
5 8 (2.93%) VoIP
5 8 (2.93%) VPN
6 7 (2.56%) Cisco Nexus
6 7 (2.56%) Internet
7 5 (1.83%) BGP
7 5 (1.83%) Ethernet
7 5 (1.83%) FCAPS
7 5 (1.83%) Wireless
8 4 (1.47%) Cisco ASA
8 4 (1.47%) TCP/IP
8 4 (1.47%) Unified Communications
9 3 (1.10%) DHCP
9 3 (1.10%) SSL
10 2 (0.73%) DMZ
Database & Business Intelligence
1 10 (3.66%) DB2
2 9 (3.30%) SQL Server
3 5 (1.83%) Power BI
4 4 (1.47%) Azure SQL Database
4 4 (1.47%) Big Data
4 4 (1.47%) Relational Database
4 4 (1.47%) SQL Server Analysis Services
4 4 (1.47%) SQL Server Integration Services
4 4 (1.47%) SQL Server Reporting Services
5 3 (1.10%) Hadoop
5 3 (1.10%) MongoDB
6 2 (0.73%) Data Warehouse
6 2 (0.73%) Microsoft Analysis Services
6 2 (0.73%) NoSQL
7 1 (0.37%) Apache Hive
7 1 (0.37%) Data Mining
7 1 (0.37%) PowerCenter
7 1 (0.37%) Redis
Development Applications
1 13 (4.76%) Eclipse
1 13 (4.76%) Gradle
1 13 (4.76%) IntelliJ
1 13 (4.76%) Maven
2 8 (2.93%) Git (software)
3 3 (1.10%) Visual Studio
4 2 (0.73%) Mercurial
5 1 (0.37%) Fiddler
5 1 (0.37%) JIRA
5 1 (0.37%) Rational DOORS
General
1 66 (24.18%) Finance
2 27 (9.89%) Banking
3 24 (8.79%) Marketing
4 22 (8.06%) Retail
5 20 (7.33%) Telecoms
6 8 (2.93%) Legal
7 3 (1.10%) Advertising
7 3 (1.10%) Billing
7 3 (1.10%) Spanish Language
8 2 (0.73%) Electronics
8 2 (0.73%) Investment Banking
8 2 (0.73%) Retail Banking
9 1 (0.37%) French Language
9 1 (0.37%) German Language
9 1 (0.37%) Law
9 1 (0.37%) Manufacturing
9 1 (0.37%) Pharmaceutical
9 1 (0.37%) Publishing
Job Titles
1 66 (24.18%) Architect
2 33 (12.09%) Project Manager
3 32 (11.72%) Developer
4 27 (9.89%) Analyst
5 24 (8.79%) Solutions Architect
6 23 (8.42%) Consultant
7 21 (7.69%) Java Developer
8 18 (6.59%) Lead Developer
8 18 (6.59%) Lead Java Developer
9 13 (4.76%) Service Architect
10 11 (4.03%) Business Analyst
11 10 (3.66%) Field Engineer
11 10 (3.66%) Network Architect
11 10 (3.66%) Product Manager
12 9 (3.30%) Designer
13 8 (2.93%) Delivery Manager
14 7 (2.56%) Digital Product Manager
14 7 (2.56%) Network Engineer
14 7 (2.56%) Telecoms Architect
15 6 (2.20%) Digital Architect
Libraries, Frameworks & Software Standards
1 30 (10.99%) REST
2 28 (10.26%) HTML
2 28 (10.26%) Spring
2 28 (10.26%) XML
3 27 (9.89%) CSS
4 26 (9.52%) Hibernate
4 26 (9.52%) SOAP
5 24 (8.79%) Java EE
6 21 (7.69%) Apache Felix
6 21 (7.69%) Apache Sling
6 21 (7.69%) JSP
6 21 (7.69%) JSR 170
6 21 (7.69%) JSTL
6 21 (7.69%) OSGi
6 21 (7.69%) Servlets
6 21 (7.69%) Spring MVC
6 21 (7.69%) XML-RPC
7 10 (3.66%) .NET
8 8 (2.93%) Web Services
9 7 (2.56%) Middleware
Miscellaneous
1 32 (11.72%) Analytical Skills
2 25 (9.16%) Data Centre
3 20 (7.33%) Computer Science
4 18 (6.59%) Enterprise Software
5 12 (4.40%) User Experience
6 9 (3.30%) Management Information System
6 9 (3.30%) SWIFT
7 5 (1.83%) Clustering
8 4 (1.47%) CMDB
8 4 (1.47%) Cyberthreat
8 4 (1.47%) Mobile App
8 4 (1.47%) Performance Metrics
8 4 (1.47%) Public Cloud
8 4 (1.47%) Visualisation
9 3 (1.10%) Fintech
9 3 (1.10%) Social Media
10 2 (0.73%) Hybrid Cloud
10 2 (0.73%) Mobile Payment
10 2 (0.73%) PKI
10 2 (0.73%) Statistics
Operating Systems
1 19 (6.96%) Windows
2 10 (3.66%) Windows Server
3 7 (2.56%) Linux
4 5 (1.83%) Unix
5 4 (1.47%) Windows Server 2003
5 4 (1.47%) Windows Server 2012
6 2 (0.73%) Windows 7
7 1 (0.37%) Apple iOS
Processes & Methodologies
1 55 (20.15%) Agile Software Development
2 54 (19.78%) Presales
3 41 (15.02%) Project Management
4 40 (14.65%) ITIL
5 35 (12.82%) Scrum
6 34 (12.45%) Analytics
7 31 (11.36%) Service Management
8 29 (10.62%) Migration
9 25 (9.16%) User Stories
10 24 (8.79%) MVC
11 21 (7.69%) Stakeholder Management
12 20 (7.33%) CRM
13 17 (6.23%) Content Management
13 17 (6.23%) Service Delivery
13 17 (6.23%) Software Engineering
14 16 (5.86%) Kanban
14 16 (5.86%) Service Design
15 15 (5.49%) Project Governance
16 14 (5.13%) Business Analysis
16 14 (5.13%) Escalation Management
Programming Languages
1 48 (17.58%) SQL
2 41 (15.02%) Java
3 27 (9.89%) JavaScript
4 12 (4.40%) C
5 7 (2.56%) T-SQL
6 6 (2.20%) C#
6 6 (2.20%) PowerShell
6 6 (2.20%) VBScript
7 4 (1.47%) PHP
8 3 (1.10%) Python
9 2 (0.73%) COBOL
9 2 (0.73%) VBA
10 1 (0.37%) C++
10 1 (0.37%) Perl
10 1 (0.37%) R
10 1 (0.37%) Ruby
10 1 (0.37%) VB
10 1 (0.37%) VB6
Qualifications
1 62 (22.71%) Degree
2 39 (14.29%) Security Cleared
3 32 (11.72%) SC Cleared
4 13 (4.76%) Cisco Certification
5 11 (4.03%) MCITP
5 11 (4.03%) MCTS
5 11 (4.03%) Microsoft Certification
6 10 (3.66%) CCNP
7 6 (2.20%) PMI Certification
7 6 (2.20%) PMP
8 5 (1.83%) DV Cleared
9 4 (1.47%) CCNA
9 4 (1.47%) MBA
10 3 (1.10%) CEH
10 3 (1.10%) CISM
10 3 (1.10%) CISSP
10 3 (1.10%) ITIL Certification
10 3 (1.10%) SANS
11 2 (0.73%) A+ Certification
11 2 (0.73%) AWS Certification
Quality Assurance & Compliance
1 22 (8.06%) Data Quality
2 9 (3.30%) SEPA
3 7 (2.56%) SLA
4 4 (1.47%) Actionable Recommendations
4 4 (1.47%) ISO/IEC 27001
5 2 (0.73%) COBIT
6 1 (0.37%) Disclosure Scotland
6 1 (0.37%) QA
System Software
1 14 (5.13%) Active Directory
2 7 (2.56%) VMware Infrastructure
3 2 (0.73%) Virtual Machines
3 2 (0.73%) VMware ESX
4 1 (0.37%) Hyper-V
4 1 (0.37%) Terminal Server
4 1 (0.37%) vCloud
4 1 (0.37%) VMware ESXi
4 1 (0.37%) XenApp
4 1 (0.37%) XenDesktop
Systems Management
1 16 (5.86%) Microsoft Intune
2 5 (1.83%) WMI
3 4 (1.47%) SCOM
4 3 (1.10%) Microsoft Clustering
4 3 (1.10%) Systems Management Server (SMS)
5 2 (0.73%) Backup Exec
5 2 (0.73%) SCCM
6 1 (0.37%) CA Single Sign-On
6 1 (0.37%) Cisco Prime
6 1 (0.37%) EMC VPLEX
6 1 (0.37%) SCVMM
6 1 (0.37%) Tivoli NetView
Vendors
1 41 (15.02%) Microsoft
2 25 (9.16%) Adobe
3 23 (8.42%) Cisco
4 15 (5.49%) Oracle
5 13 (4.76%) CA
5 13 (4.76%) VMware
6 11 (4.03%) IBM
7 9 (3.30%) ServiceNow
8 8 (2.93%) BT
9 7 (2.56%) EMC
10 6 (2.20%) HP
10 6 (2.20%) Nimsoft
11 5 (1.83%) Capita
11 5 (1.83%) Google
11 5 (1.83%) Remedy
11 5 (1.83%) SevOne
11 5 (1.83%) TOWER Software
12 3 (1.10%) Juniper
12 3 (1.10%) Salesforce.com
12 3 (1.10%) TIBCO
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 6 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: Competitive
Posted: 5 days ago
Swindon, Wiltshire
The National Trust
Rate: £37,037 per annum
Posted: 16 days ago