The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 511 480 480
Rank change year-on-year
-31 0
Contract jobs citing Customer Engagement 91 124 68
As % of all contract IT jobs located in the UK 0.16% 0.22% 0.14%
As % of the Processes & Methodologies category 0.21% 0.30% 0.19%
Number of daily rates quoted 49 57 31
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £375 £363
Average daily rate % change year-on-year
+6.66% +3.44%
90% offered a daily rate of more than £310 £274 £213
10% offered a daily rate of more than £525 £505 £550
UK excluding London average daily rate £398 £375 £260
% change year-on-year
+6.00% +44.23%
Number of hourly rates quoted 0 1 0
Average hourly rate - £18.25 -
UK excluding London average hourly rate - £18.25 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42744 42016 35128
As % of all contract IT jobs located in the UK 76.36% 74.77% 73.60%
Number of daily rates quoted 26677 26116 20973
Average daily rate £415 £400 £405
Average daily rate % change year-on-year
+3.75% -1.23%
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £393 £375 £361
% change year-on-year
+4.66% +3.87%
Number of hourly rates quoted 1227 1185 1074
Average hourly rate £30.00 £27.94 £32.00
Average hourly rate % change year-on-year
+7.38% -12.69%
90% offered a hourly rate of more than £12.21 £12.39 £13.50
10% offered a hourly rate of more than £47.50 £52.50 £54.00
UK excluding London average hourly rate £31.44 £29.75 £32.00
% change year-on-year
+5.68% -7.03%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 21 April 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 86 £400 +6.66% 55
London +10 33 £525 +4.47% 17
South East -8 26 £425 +13.33% 11
Berkshire +2 17 £425 +13.33% 2
Reading +3 9 £425 -5.55% 1
East of England +10 8 £375 - 3
East Midlands -5 8 £438 - 2
North West -18 6 £358 -24.73% 11
City of London +23 5 £435 -24.34% 5
Leicestershire - 5 - -
Bracknell - 5 £425 -
Cheshire -3 4 £358 -4.66% 8
Scotland -13 4 £425 +88.88% 2
Hertfordshire - 4 £375 -
Glasgow - 4 £425 - 1
Surrey +6 3 £338 - 1
South West +3 3 £278 -14.61% 5
Norfolk +2 3 £400 -4.76%
Bristol -1 3 £278 -14.61% 4
Edinburgh -2 3 - -
Hampshire -11 3 £290 -11.45% 4
Northamptonshire -16 3 £438 - 2
Northampton -16 3 £438 - 1
Watford - 3 £375 -
Buckinghamshire -6 2 £350 +27.27%
Manchester -10 2 £400 -11.11% 2
Crewe - 2 - - 7
West Midlands -19 1 - - 3
Southampton - 1 £500 - 1
Sunderland - - - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 21 April 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 77 (37.20%) Degree
2 63 (30.43%) ITIL
3 53 (25.60%) Service Management
4 52 (25.12%) Agile Software Development
4 52 (25.12%) Microsoft
5 43 (20.77%) Windows
6 42 (20.29%) XML
7 37 (17.87%) HTML
8 35 (16.91%) JavaScript
8 35 (16.91%) SQL
8 35 (16.91%) CSS
9 34 (16.43%) Microsoft Certification
9 34 (16.43%) Finance
9 34 (16.43%) User Experience
10 33 (15.94%) MCITP
10 33 (15.94%) Retail
10 33 (15.94%) MCTS
10 33 (15.94%) Web Services
11 32 (15.46%) Ajax
12 26 (12.56%) Stakeholder Management
12 26 (12.56%) Business Analysis
13 24 (11.59%) Marketing
13 24 (11.59%) Active Directory
14 23 (11.11%) Project Management
14 23 (11.11%) CRM
14 23 (11.11%) E-Commerce
14 23 (11.11%) .NET
14 23 (11.11%) Scrum
14 23 (11.11%) Analytics
15 22 (10.63%) IIS

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 21 April 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 22 (10.63%) IIS
2 13 (6.28%) CMS
3 9 (4.35%) MS Exchange
4 7 (3.38%) IBM Notes
4 7 (3.38%) GroupWise
5 5 (2.42%) Office Communications Server
5 5 (2.42%) SharePoint
6 4 (1.93%) SAS
7 3 (1.45%) BizTalk Server
7 3 (1.45%) OpenROAD
7 3 (1.45%) Sitecore CMS
7 3 (1.45%) Umbraco
7 3 (1.45%) Adobe CQ
8 2 (0.97%) Lync
8 2 (0.97%) Live Communications Server
9 1 (0.48%) Elasticsearch
Applications
1 22 (10.63%) MS Excel
2 10 (4.83%) Adobe Creative Suite
3 7 (3.38%) MS Project
4 6 (2.90%) MS PowerPoint
5 4 (1.93%) MS Office
5 4 (1.93%) MS Visio
6 1 (0.48%) Spreadsheet
Business Applications
1 4 (1.93%) Magento
1 4 (1.93%) Optimost
1 4 (1.93%) Google Analytics
2 3 (1.45%) Tridion
2 3 (1.45%) Oracle EBS
3 2 (0.97%) SAP Oil and Gas
3 2 (0.97%) Adobe Campaign
4 1 (0.48%) Oracle Payables
4 1 (0.48%) Oracle Receivables
4 1 (0.48%) Oracle Cash Management
4 1 (0.48%) Oracle Assets
4 1 (0.48%) Oracle E-Business Tax
4 1 (0.48%) Oracle General Ledger
4 1 (0.48%) Oracle EBS R12
Cloud Services
1 7 (3.38%) Microsoft Azure
2 4 (1.93%) Office 365
3 2 (0.97%) Amazon AWS
4 1 (0.48%) Amazon EC2
4 1 (0.48%) Amazon S3
Communications & Networking
1 22 (10.63%) DNS
1 22 (10.63%) SSL
2 21 (10.14%) VPN
2 21 (10.14%) LDAP
3 12 (5.80%) DHCP
4 10 (4.83%) Intranet
5 7 (3.38%) SAN
5 7 (3.38%) POP3
5 7 (3.38%) SMTP
5 7 (3.38%) IMAP
6 4 (1.93%) Wireless
7 3 (1.45%) Firewall
8 2 (0.97%) Internet
8 2 (0.97%) RTP
8 2 (0.97%) HTTPS
8 2 (0.97%) LAN
8 2 (0.97%) PBX
8 2 (0.97%) PSTN
8 2 (0.97%) Wireshark
9 1 (0.48%) VoIP
Database & Business Intelligence
1 10 (4.83%) PowerCenter
2 7 (3.38%) Big Data
3 6 (2.90%) SQL Server
4 3 (1.45%) Data Warehouse
4 3 (1.45%) Ingres
4 3 (1.45%) Hadoop
4 3 (1.45%) RDBMS
4 3 (1.45%) Relational Database
5 2 (0.97%) Oracle Database
5 2 (0.97%) EDRMS
5 2 (0.97%) MS Access
6 1 (0.48%) Data Mining
6 1 (0.48%) NoSQL
6 1 (0.48%) Couchbase
Development Applications
1 17 (8.21%) JIRA
2 15 (7.25%) Axure RP
3 14 (6.76%) Visual Studio
4 8 (3.86%) Team Foundation Server
5 3 (1.45%) Ant
6 2 (0.97%) JUnit
6 2 (0.97%) Checkstyle
6 2 (0.97%) FindBugs
6 2 (0.97%) MSI
6 2 (0.97%) NUnit
7 1 (0.48%) Maven
7 1 (0.48%) Fiddler
7 1 (0.48%) TeamCity
7 1 (0.48%) Git (software)
7 1 (0.48%) Jenkins
7 1 (0.48%) MSBuild
General
1 34 (16.43%) Finance
2 33 (15.94%) Retail
3 24 (11.59%) Marketing
4 19 (9.18%) Banking
5 9 (4.35%) Publishing
6 8 (3.86%) Telecoms
7 6 (2.90%) Financial Institution
8 5 (2.42%) Retail Banking
9 4 (1.93%) Law
9 4 (1.93%) Legal
10 3 (1.45%) Investment Banking
11 2 (0.97%) Billing
11 2 (0.97%) Manufacturing
11 2 (0.97%) Front Office
11 2 (0.97%) Electronics
12 1 (0.48%) Games
12 1 (0.48%) Local Government
12 1 (0.48%) Multimedia
12 1 (0.48%) Dutch Language
12 1 (0.48%) German Language
Job Titles
1 44 (21.26%) Developer
2 42 (20.29%) Analyst
3 32 (15.46%) Business Analyst
3 32 (15.46%) Consultant
4 31 (14.98%) Field Engineer
5 21 (10.14%) Technical Consultant
5 21 (10.14%) ITSM Consultant
5 21 (10.14%) Technical Developer
5 21 (10.14%) ServiceNow Consultant
5 21 (10.14%) ServiceNow Developer
6 19 (9.18%) Senior Technical Consultant
6 19 (9.18%) Senior Developer
6 19 (9.18%) Senior Consultant
7 17 (8.21%) Project Manager
7 17 (8.21%) Designer
8 15 (7.25%) Architect
9 14 (6.76%) Solutions Architect
10 11 (5.31%) Support Engineer
11 10 (4.83%) Agile Business Analyst
12 9 (4.35%) CMS Developer
Libraries, Frameworks & Software Standards
1 42 (20.29%) XML
2 37 (17.87%) HTML
3 35 (16.91%) CSS
4 33 (15.94%) Web Services
5 32 (15.46%) Ajax
6 23 (11.11%) .NET
7 21 (10.14%) SOAP
8 20 (9.66%) COM
9 14 (6.76%) ASP.NET
10 13 (6.28%) Twitter Bootstrap
10 13 (6.28%) jQuery
11 10 (4.83%) XSD
11 10 (4.83%) XSLT
11 10 (4.83%) XHTML
12 3 (1.45%) .NET Framework
12 3 (1.45%) REST
12 3 (1.45%) WCF
13 2 (0.97%) WPF
13 2 (0.97%) WF
13 2 (0.97%) JSON
Miscellaneous
1 34 (16.43%) User Experience
2 21 (10.14%) Analytical Skills
2 21 (10.14%) CMDB
3 11 (5.31%) Clustering
3 11 (5.31%) iPad
4 10 (4.83%) W3C
4 10 (4.83%) Web 2.0
5 9 (4.35%) Social Media
5 9 (4.35%) Private Cloud
6 7 (3.38%) Management Information System
7 4 (1.93%) Replication
8 3 (1.45%) Blog
8 3 (1.45%) Mobile App
9 2 (0.97%) Digital Media
9 2 (0.97%) Data Structures
9 2 (0.97%) PKI
9 2 (0.97%) CESG
9 2 (0.97%) DTV
10 1 (0.48%) Client/Server
10 1 (0.48%) Biometrics
Operating Systems
1 43 (20.77%) Windows
2 17 (8.21%) Windows 7
3 11 (5.31%) Windows 8
4 8 (3.86%) Windows Server 2003
5 5 (2.42%) Windows Server 2008
6 4 (1.93%) UNIX
6 4 (1.93%) Linux
7 3 (1.45%) AIX
8 1 (0.48%) Windows Server 2012
Processes & Methodologies
1 63 (30.43%) ITIL
2 53 (25.60%) Service Management
3 52 (25.12%) Agile Software Development
4 26 (12.56%) Stakeholder Management
4 26 (12.56%) Business Analysis
5 23 (11.11%) Scrum
5 23 (11.11%) Project Management
5 23 (11.11%) CRM
5 23 (11.11%) E-Commerce
5 23 (11.11%) Analytics
6 21 (10.14%) ITIL V2
6 21 (10.14%) IT Asset Management
6 21 (10.14%) ITSM
6 21 (10.14%) Technical Architecture
7 18 (8.70%) B2C
8 17 (8.21%) Use Case
9 15 (7.25%) Business Intelligence
10 14 (6.76%) Disaster Recovery
10 14 (6.76%) Data Management
10 14 (6.76%) Content Management
Programming Languages
1 35 (16.91%) JavaScript
1 35 (16.91%) SQL
2 16 (7.73%) PowerShell
3 11 (5.31%) VBScript
4 10 (4.83%) C#
5 5 (2.42%) Java
5 5 (2.42%) VB.NET
6 4 (1.93%) Python
7 3 (1.45%) C++
8 2 (0.97%) Perl
8 2 (0.97%) PHP
8 2 (0.97%) VB
8 2 (0.97%) F#
8 2 (0.97%) Ruby
9 1 (0.48%) Golang
9 1 (0.48%) Shell Script
9 1 (0.48%) T-SQL
9 1 (0.48%) C
Qualifications
1 77 (37.20%) Degree
2 34 (16.43%) Microsoft Certification
3 33 (15.94%) MCTS
3 33 (15.94%) MCITP
4 10 (4.83%) Security Cleared
5 8 (3.86%) MCSE
6 7 (3.38%) SC Cleared
7 1 (0.48%) DV Cleared
7 1 (0.48%) HND
7 1 (0.48%) CCNA
7 1 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 10 (4.83%) Data Quality
2 6 (2.90%) QA
3 2 (0.97%) SLA
4 1 (0.48%) Sarbanes-Oxley
System Software
1 24 (11.59%) Active Directory
2 3 (1.45%) Microsoft App-V
2 3 (1.45%) BitLocker
3 2 (0.97%) VMware Infrastructure
4 1 (0.48%) Hyper-V
4 1 (0.48%) vSphere
Systems Management
1 21 (10.14%) HP UCMDB
2 8 (3.86%) WMI
2 8 (3.86%) SCCM
2 8 (3.86%) SCOM
2 8 (3.86%) SCSM
3 4 (1.93%) MOM
4 2 (0.97%) Forefront Identity Manager
5 1 (0.48%) Opscode Chef
5 1 (0.48%) SCVMM
5 1 (0.48%) Puppet
Vendors
1 52 (25.12%) Microsoft
2 21 (10.14%) ServiceNow
3 15 (7.25%) Adobe
4 14 (6.76%) Google
5 12 (5.80%) hybris
6 10 (4.83%) Informatica
6 10 (4.83%) OpenText
6 10 (4.83%) RedDot
7 9 (4.35%) HP
8 8 (3.86%) Lotus
9 7 (3.38%) Novell
10 6 (2.90%) Oracle
10 6 (2.90%) Capita
11 4 (1.93%) Tealeaf
11 4 (1.93%) Demandware
11 4 (1.93%) ATG
11 4 (1.93%) Becrypt
11 4 (1.93%) Citrix
12 3 (1.45%) Avaya
12 3 (1.45%) Cisco
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