The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 27 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 520 542 528
Rank change year-on-year
+22 -14
Contract jobs citing Customer Engagement 128 93 99
As % of all contract IT jobs located in the UK 0.24% 0.17% 0.18%
As % of the Processes & Methodologies category 0.29% 0.21% 0.23%
Number of daily rates quoted 86 68 38
Median daily rate £400 £388 £375
Median daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £250 £300 £318
10% offered a daily rate of more than £600 £505 £501
UK excluding London median daily rate £375 £355 £369
% change year-on-year
+5.63% -3.72%
Number of hourly rates quoted 0 2 2
Median hourly rate - £59.50 £14.63
Median hourly rate % change year-on-year
- +306.83%
UK excluding London median hourly rate - £59.50 £14.63
% change year-on-year
- +306.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44382 43894 42128
As % of all contract IT jobs located in the UK 82.21% 79.60% 78.30%
Number of daily rates quoted 29500 28277 26434
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £572
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1050 1174 1216
Median hourly rate £28.00 £29.00 £27.50
Median hourly rate % change year-on-year
-3.44% +5.45%
90% offered a hourly rate of more than £12.58 £12.36 £13.00
10% offered a hourly rate of more than £48.00 £50.00 £47.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 27 June 2016.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 112 £413 +6.45% 57
London +9 50 £525 +31.25% 31
South East +19 36 £450 +28.57% 6
Berkshire +23 31 £450 +12.50% 3
Reading +23 27 £450 +20.00% 2
North West -5 12 £400 +26.48% 7
Scotland -13 11 £350 -9.67% 1
Manchester -10 9 £413 +32.00% 6
Edinburgh -12 7 £368 +5.00% 1
West Midlands -15 7 £173 - 6
City of London +32 5 £550 +44.26% 3
Stafford - 5 £170 -
Staffordshire - 5 £170 -
Renfrewshire - 4 £260 -
Erskine - 4 £260 -
Belfast - 4 £388 -
Northern Ireland - 4 £388 -
County Antrim - 4 £388 -
Tyne and Wear - 3 £320 - 1
North East - 3 £320 - 1
Newcastle upon Tyne - 3 £320 - 1
South West +2 2 £335 -19.27% 1
Cheshire -1 2 £338 +5.46%
Surrey -3 2 £350 -6.66%
Chester -7 2 £338 +5.46%
Exeter - 2 £335 -
Brighton - 2 - -
Uxbridge - 2 - -
Bury - 2 £350 -
East Sussex - 2 - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 27 June 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 65 (24.16%) Degree
2 59 (21.93%) ITIL
2 59 (21.93%) Finance
3 58 (21.56%) Microsoft
4 46 (17.10%) Service Management
5 40 (14.87%) Windows
6 39 (14.50%) Project Management
6 39 (14.50%) Agile Software Development
7 31 (11.52%) Presales
8 30 (11.15%) Active Directory
9 29 (10.78%) MS Excel
9 29 (10.78%) Security Cleared
10 28 (10.41%) SQL
11 27 (10.04%) Stakeholder Management
12 26 (9.67%) Microsoft Certification
12 26 (9.67%) MCTS
12 26 (9.67%) MCITP
13 25 (9.29%) Data Quality
13 25 (9.29%) Cisco
14 24 (8.92%) VMware
14 24 (8.92%) Marketing
15 23 (8.55%) SC Cleared
15 23 (8.55%) Microsoft Azure
15 23 (8.55%) DNS
15 23 (8.55%) Windows Server
15 23 (8.55%) Analytical Skills
16 22 (8.18%) Migration
16 22 (8.18%) Telecoms
17 21 (7.81%) Office 365
17 21 (7.81%) Data Centre

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.72%) IIS
2 4 (1.49%) CMS
3 3 (1.12%) SAS
3 3 (1.12%) WebSphere
4 2 (0.74%) Adobe Experience Manager
4 2 (0.74%) JBoss
4 2 (0.74%) MS Exchange
4 2 (0.74%) SharePoint
4 2 (0.74%) Tomcat
5 1 (0.37%) Apache
5 1 (0.37%) Apache Spark
5 1 (0.37%) Drupal
5 1 (0.37%) MQSeries
5 1 (0.37%) OpenStack
5 1 (0.37%) SharePoint Server
5 1 (0.37%) Skype for Business
5 1 (0.37%) Umbraco
5 1 (0.37%) WebLogic
5 1 (0.37%) WebSphere Application Server
Applications
1 29 (10.78%) MS Excel
2 16 (5.95%) MS Office
3 10 (3.72%) MS Project
4 6 (2.23%) Photoshop
5 4 (1.49%) Adobe Illustrator
5 4 (1.49%) MS Visio
6 3 (1.12%) MS PowerPoint
6 3 (1.12%) SPSS
7 2 (0.74%) Adobe After Effects
7 2 (0.74%) Adobe Premiere
Business Applications
1 5 (1.86%) Radian6
1 5 (1.86%) WebTrends
2 2 (0.74%) Dynamics CRM
2 2 (0.74%) Oracle BPM
2 2 (0.74%) Remedy ITSM
3 1 (0.37%) nopCommerce
3 1 (0.37%) SAP CRM
3 1 (0.37%) SAP SD
Cloud Services
1 23 (8.55%) Microsoft Azure
2 21 (7.81%) Office 365
3 7 (2.60%) Amazon AWS
4 6 (2.23%) Cloud Computing
5 5 (1.86%) Adobe Analytics
6 4 (1.49%) IaaS
7 2 (0.74%) SaaS
8 1 (0.37%) SoftLayer
Communications & Networking
1 23 (8.55%) DNS
2 15 (5.58%) VPN
3 14 (5.20%) MPLS
3 14 (5.20%) WAN
4 13 (4.83%) OSPF
5 12 (4.46%) DHCP
5 12 (4.46%) LAN
6 10 (3.72%) BGP
6 10 (3.72%) Cisco Nexus
7 9 (3.35%) Firewall
8 8 (2.97%) SSL
9 7 (2.60%) Internet
9 7 (2.60%) Wireless
10 5 (1.86%) TCP/IP
11 4 (1.49%) Cisco ASA
11 4 (1.49%) LDAP
12 3 (1.12%) HTTP
12 3 (1.12%) Network Security
12 3 (1.12%) WiMAX
12 3 (1.12%) Wireshark
Database & Business Intelligence
1 12 (4.46%) SQL Server
2 9 (3.35%) PowerCenter
3 6 (2.23%) Big Data
3 6 (2.23%) Data Warehouse
4 5 (1.86%) Azure SQL Database
4 5 (1.86%) DB2
4 5 (1.86%) SQL Server Analysis Services
4 5 (1.86%) SQL Server Integration Services
4 5 (1.86%) SQL Server Reporting Services
5 4 (1.49%) Hadoop
5 4 (1.49%) Power BI
5 4 (1.49%) Relational Database
6 3 (1.12%) Microsoft Analysis Services
6 3 (1.12%) MySQL
6 3 (1.12%) NoSQL
7 2 (0.74%) Pentaho
7 2 (0.74%) SAP BI
8 1 (0.37%) Apache Cassandra
8 1 (0.37%) MongoDB
8 1 (0.37%) Redis
Development Applications
1 5 (1.86%) Visual Studio
2 4 (1.49%) Git (software)
3 3 (1.12%) Fiddler
4 2 (0.74%) Eclipse
4 2 (0.74%) Gradle
4 2 (0.74%) IntelliJ
4 2 (0.74%) Maven
4 2 (0.74%) Mercurial
5 1 (0.37%) Rational DOORS
5 1 (0.37%) Selenium
General
1 59 (21.93%) Finance
2 24 (8.92%) Marketing
3 22 (8.18%) Telecoms
4 12 (4.46%) Retail
5 10 (3.72%) Banking
6 5 (1.86%) Legal
7 3 (1.12%) Pharmaceutical
8 2 (0.74%) French Language
9 1 (0.37%) Electronics
9 1 (0.37%) German Language
9 1 (0.37%) Law
9 1 (0.37%) Retail Banking
Job Titles
1 47 (17.47%) Architect
2 45 (16.73%) Consultant
3 35 (13.01%) Analyst
4 31 (11.52%) Project Manager
5 22 (8.18%) Developer
6 21 (7.81%) Field Engineer
7 19 (7.06%) Solutions Architect
8 15 (5.58%) Infrastructure Analyst
9 13 (4.83%) Service Architect
9 13 (4.83%) Wintel Analyst
10 12 (4.46%) Business Analyst
11 10 (3.72%) Delivery Manager
12 9 (3.35%) Informatica Developer
12 9 (3.35%) Technical Consultant
13 8 (2.97%) IT Manager
13 8 (2.97%) Network Consultant
14 7 (2.60%) Analytics Consultant
14 7 (2.60%) IT Project Manager
14 7 (2.60%) Product Manager
15 6 (2.23%) Digital Product Manager
Libraries, Frameworks & Software Standards
1 13 (4.83%) .NET
2 12 (4.46%) HTML
3 11 (4.09%) XML
4 10 (3.72%) CSS
4 10 (3.72%) Web Services
5 9 (3.35%) REST
6 8 (2.97%) SOAP
7 7 (2.60%) Ajax
8 6 (2.23%) Spring
9 5 (1.86%) ASP.NET
9 5 (1.86%) Java EE
10 4 (1.49%) COM
10 4 (1.49%) Hibernate
11 3 (1.12%) ADO.NET
11 3 (1.12%) JMS
11 3 (1.12%) LINQ
11 3 (1.12%) RSS
11 3 (1.12%) WCF
11 3 (1.12%) Windows Identity Foundation
11 3 (1.12%) WPF
Miscellaneous
1 23 (8.55%) Analytical Skills
2 21 (7.81%) Data Centre
3 20 (7.43%) User Experience
4 9 (3.35%) Clustering
4 9 (3.35%) Enterprise Software
5 8 (2.97%) Management Information System
6 7 (2.60%) Computer Science
7 4 (1.49%) CMDB
7 4 (1.49%) Cyberthreat
8 3 (1.12%) Client/Server
8 3 (1.12%) e-Learning
8 3 (1.12%) Fintech
8 3 (1.12%) Performance Metrics
8 3 (1.12%) Public Cloud
8 3 (1.12%) Visualisation
9 2 (0.74%) 3D Graphics
9 2 (0.74%) Data Integration
9 2 (0.74%) Data Protection Act
9 2 (0.74%) NHS
9 2 (0.74%) SWIFT
Operating Systems
1 40 (14.87%) Windows
2 23 (8.55%) Windows Server
3 15 (5.58%) Windows Server 2003
3 15 (5.58%) Windows Server 2012
4 3 (1.12%) Linux
4 3 (1.12%) Unix
4 3 (1.12%) Windows 10
5 1 (0.37%) Apple iOS
Processes & Methodologies
1 59 (21.93%) ITIL
2 46 (17.10%) Service Management
3 39 (14.50%) Agile Software Development
3 39 (14.50%) Project Management
4 31 (11.52%) Presales
5 27 (10.04%) Stakeholder Management
6 22 (8.18%) Migration
7 20 (7.43%) Service Delivery
8 18 (6.69%) Analytics
9 15 (5.58%) Data Management
9 15 (5.58%) Server Building
10 14 (5.20%) CRM
10 14 (5.20%) Escalation Management
10 14 (5.20%) Service Design
11 13 (4.83%) PRINCE2
11 13 (4.83%) Technical Architecture
12 12 (4.46%) E-Commerce
12 12 (4.46%) Project Governance
12 12 (4.46%) Scrum
13 11 (4.09%) Business Intelligence
Programming Languages
1 28 (10.41%) SQL
2 15 (5.58%) JavaScript
3 13 (4.83%) Java
4 10 (3.72%) T-SQL
5 9 (3.35%) PowerShell
6 8 (2.97%) C
6 8 (2.97%) C#
7 6 (2.23%) Python
7 6 (2.23%) VBScript
8 5 (1.86%) PHP
9 3 (1.12%) Ruby
10 2 (0.74%) COBOL
10 2 (0.74%) VB
10 2 (0.74%) VBA
11 1 (0.37%) C++
11 1 (0.37%) Go
11 1 (0.37%) Perl
11 1 (0.37%) R
11 1 (0.37%) Scala
11 1 (0.37%) VB6
Qualifications
1 65 (24.16%) Degree
2 29 (10.78%) Security Cleared
3 26 (9.67%) MCITP
3 26 (9.67%) MCTS
3 26 (9.67%) Microsoft Certification
4 23 (8.55%) SC Cleared
5 15 (5.58%) Cisco Certification
6 13 (4.83%) CCNP
7 10 (3.72%) PMI Certification
7 10 (3.72%) PMP
8 5 (1.86%) CISM
8 5 (1.86%) CISSP
8 5 (1.86%) ITIL Certification
8 5 (1.86%) MBA
9 4 (1.49%) DV Cleared
10 3 (1.12%) AWS Certification
10 3 (1.12%) CEH
10 3 (1.12%) Postgraduate
10 3 (1.12%) SANS
11 2 (0.74%) CLAS
Quality Assurance & Compliance
1 25 (9.29%) Data Quality
2 6 (2.23%) ISO/IEC 27001
3 5 (1.86%) SLA
4 2 (0.74%) ISO 9001
4 2 (0.74%) PCI DSS
4 2 (0.74%) SEPA
5 1 (0.37%) COBIT
5 1 (0.37%) Disclosure Scotland
5 1 (0.37%) HL7
5 1 (0.37%) QA
System Software
1 30 (11.15%) Active Directory
2 6 (2.23%) Terminal Server
3 5 (1.86%) BitLocker
3 5 (1.86%) Virtual Machines
3 5 (1.86%) VMware Infrastructure
4 4 (1.49%) Hyper-V
5 3 (1.12%) UAG
6 2 (0.74%) VMware ESX
7 1 (0.37%) vCloud
7 1 (0.37%) VMware ESXi
7 1 (0.37%) XenApp
7 1 (0.37%) XenDesktop
Systems Management
1 16 (5.95%) Microsoft Intune
2 7 (2.60%) SCCM
2 7 (2.60%) WSUS
3 5 (1.86%) Microsoft Clustering
3 5 (1.86%) WMI
4 4 (1.49%) SCOM
4 4 (1.49%) SCVMM
5 2 (0.74%) Systems Management Server (SMS)
6 1 (0.37%) Cisco Prime
6 1 (0.37%) EMC VPLEX
6 1 (0.37%) Forefront Identity Manager
6 1 (0.37%) RSA Security Analytics
Vendors
1 58 (21.56%) Microsoft
2 25 (9.29%) Cisco
3 24 (8.92%) VMware
4 10 (3.72%) Citrix
5 9 (3.35%) Informatica
5 9 (3.35%) ServiceNow
6 8 (2.97%) Adobe
7 7 (2.60%) CA
7 7 (2.60%) HP
8 6 (2.23%) Nimsoft
8 6 (2.23%) SAP
9 5 (1.86%) Coremetrics
9 5 (1.86%) Oracle
10 4 (1.49%) IBM
10 4 (1.49%) Juniper
10 4 (1.49%) Remedy
11 3 (1.12%) Aruba
12 2 (0.74%) Facebook
12 2 (0.74%) Huawei
12 2 (0.74%) Twitter
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 1 hour ago
London
onezeero.
Rate: £450 - £550 per day
Posted: 7 hours ago
South East London
Make positive
Posted: 4 days ago
London
Experis Ltd
Rate: £330.00 - £350.00 per day
Posted: 5 days ago
Manchester, Lancashire
Experis Ltd
Rate: £400.00 - £500.00 per day
Posted: 3 days ago
UK
Clearwater People Solutions
Rate: £50000 - £55000 Per Annum +excellent benefits
Posted: 4 hours ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £300 - £350 per day
Posted: 5 days ago
London
First Point
Rate: £500 - £600 per day
Posted: 6 days ago
London
Shareforce Ltd - Icon Solutions (UK) Limited
Posted: 6 days ago
London
Shareforce Ltd - Icon Solutions (UK) Limited
Posted: 6 days ago
Bolton
Computer Futures
Rate: competitive
Posted: 6 days ago