The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 499 535 551
Rank change year-on-year
+36 +16
Contract jobs citing Customer Engagement 163 114 82
As % of all contract IT jobs located in the UK 0.30% 0.20% 0.15%
As % of the Processes & Methodologies category 0.37% 0.25% 0.19%
Number of daily rates quoted 99 71 28
Median daily rate £450 £400 £393
Median daily rate % change year-on-year
+12.50% +1.91%
90% offered a daily rate of more than £325 £300 £302
10% offered a daily rate of more than £625 £498 £519
UK excluding London median daily rate £425 £365 £363
% change year-on-year
+16.43% +0.68%
Number of hourly rates quoted 0 4 2
Median hourly rate - £59.50 £74.25
Median hourly rate % change year-on-year
- -19.86%
UK excluding London median hourly rate - £59.50 £11.00
% change year-on-year
- +440.90%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44570 45659 42979
As % of all contract IT jobs located in the UK 82.76% 79.96% 78.53%
Number of daily rates quoted 29477 29618 26643
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £280 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1040 1201 1204
Median hourly rate £28.50 £28.60 £25.00
Median hourly rate % change year-on-year
-0.33% +14.38%
90% offered a hourly rate of more than £12.50 £12.45 £13.00
10% offered a hourly rate of more than £52.16 £52.17 £47.50
UK excluding London median hourly rate £30.00 £30.00 £27.00
% change year-on-year
- +11.11%

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 29 July 2016.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 151 £475 +18.75% 46
London +31 76 £550 +37.50% 22
South East +9 30 £450 +20.00% 9
Berkshire +20 23 £450 +12.50% 2
Reading +23 18 £450 +20.00% 2
West Midlands -12 14 £438 +59.09% 5
North West +3 11 £350 +9.80% 5
Manchester +4 9 £400 +28.00% 1
Solihull - 9 £425 -
South West -2 8 £408 -1.80% 3
Scotland -1 7 £260 -25.71% 2
City of London +41 6 £513 +28.12% 5
Edinburgh -5 5 £360 +2.85% 2
East of England +14 4 £600 +33.33%
Bedfordshire +4 4 £600 +33.33%
County Antrim - 4 £388 -
Northern Ireland - 4 £388 -
Belfast - 4 £388 -
Exeter - 4 £340 -
Devon - 4 £340 -
Brighton +9 3 - -
East Sussex +8 3 - -
Bracknell - 3 - -
Yorkshire - 3 £575 - 1
East Midlands +1 2 £625 - 1
North East -37 2 £325 +30.81%
Newcastle upon Tyne -41 2 £325 +30.81%
Tyne and Wear -42 2 £325 +30.81%
Cheshire - 2 £338 -
South Yorkshire - 2 £575 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 29 July 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 74 (25.34%) Finance
2 72 (24.66%) Degree
3 59 (20.21%) Microsoft
4 58 (19.86%) ITIL
5 53 (18.15%) Presales
6 49 (16.78%) Agile Software Development
7 45 (15.41%) Service Management
8 42 (14.38%) SQL
9 39 (13.36%) Windows
10 38 (13.01%) Project Management
11 34 (11.64%) Java
12 33 (11.30%) Security Cleared
13 30 (10.27%) Migration
13 30 (10.27%) Scrum
13 30 (10.27%) Active Directory
14 29 (9.93%) Analytical Skills
15 27 (9.25%) Cisco
15 27 (9.25%) Microsoft Azure
15 27 (9.25%) SC Cleared
16 26 (8.90%) MS Excel
16 26 (8.90%) Stakeholder Management
16 26 (8.90%) Windows Server
17 25 (8.56%) VMware
17 25 (8.56%) JavaScript
17 25 (8.56%) Microsoft Certification
17 25 (8.56%) MCTS
17 25 (8.56%) MCITP
18 24 (8.22%) Banking
18 24 (8.22%) REST
18 24 (8.22%) HTML

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.14%) Adobe Experience Manager
1 15 (5.14%) JBoss
1 15 (5.14%) Tomcat
2 11 (3.77%) IIS
3 7 (2.40%) WebLogic
3 7 (2.40%) WebSphere
4 6 (2.05%) CMS
5 4 (1.37%) MS Exchange
5 4 (1.37%) SharePoint
6 3 (1.03%) MQSeries
6 3 (1.03%) Skype for Business
6 3 (1.03%) WebSphere Application Server
7 2 (0.68%) Apache
7 2 (0.68%) Drupal
7 2 (0.68%) Office Communications Server
7 2 (0.68%) SharePoint 2013
8 1 (0.34%) Apache Spark
8 1 (0.34%) SAS
8 1 (0.34%) SharePoint Server
8 1 (0.34%) Umbraco
Applications
1 26 (8.90%) MS Excel
2 14 (4.79%) MS Office
3 9 (3.08%) MS Project
4 8 (2.74%) MS Visio
5 6 (2.05%) Photoshop
6 4 (1.37%) Adobe Illustrator
7 2 (0.68%) Adobe After Effects
7 2 (0.68%) Adobe Premiere
7 2 (0.68%) MS PowerPoint
8 1 (0.34%) SPSS
Business Applications
1 4 (1.37%) Oracle BPM
2 3 (1.03%) Radian6
2 3 (1.03%) WebTrends
3 2 (0.68%) Remedy ITSM
4 1 (0.34%) Dynamics CRM
4 1 (0.34%) nopCommerce
4 1 (0.34%) SAP CRM
4 1 (0.34%) SAP Oil and Gas
4 1 (0.34%) SAP SD
4 1 (0.34%) Sprinklr
Cloud Services
1 27 (9.25%) Microsoft Azure
2 21 (7.19%) Office 365
3 8 (2.74%) Amazon AWS
4 6 (2.05%) Cloud Computing
5 3 (1.03%) Adobe Analytics
5 3 (1.03%) SaaS
6 2 (0.68%) Azure Active Directory
6 2 (0.68%) IaaS
6 2 (0.68%) PaaS
6 2 (0.68%) Yammer
7 1 (0.34%) Socialbakers
7 1 (0.34%) SoftLayer
Communications & Networking
1 21 (7.19%) DNS
2 17 (5.82%) WAN
3 16 (5.48%) VPN
4 15 (5.14%) LAN
4 15 (5.14%) MPLS
5 11 (3.77%) OSPF
6 10 (3.42%) Firewall
7 9 (3.08%) DHCP
8 8 (2.74%) Cisco Nexus
8 8 (2.74%) Internet
8 8 (2.74%) VoIP
8 8 (2.74%) Wireless
9 7 (2.40%) BGP
9 7 (2.40%) SSL
10 6 (2.05%) TCP/IP
11 4 (1.37%) Cisco ASA
11 4 (1.37%) Intranet
11 4 (1.37%) IPsec
11 4 (1.37%) Unified Communications
12 3 (1.03%) Wireshark
Database & Business Intelligence
1 11 (3.77%) SQL Server
2 9 (3.08%) DB2
3 6 (2.05%) Big Data
3 6 (2.05%) Power BI
4 5 (1.71%) Azure SQL Database
4 5 (1.71%) Data Warehouse
4 5 (1.71%) Relational Database
4 5 (1.71%) SQL Server Analysis Services
4 5 (1.71%) SQL Server Integration Services
4 5 (1.71%) SQL Server Reporting Services
5 4 (1.37%) Hadoop
6 3 (1.03%) Microsoft Analysis Services
6 3 (1.03%) MongoDB
6 3 (1.03%) NoSQL
7 2 (0.68%) PowerCenter
8 1 (0.34%) Data Mining
8 1 (0.34%) IDOL
8 1 (0.34%) MySQL
8 1 (0.34%) Pentaho
8 1 (0.34%) Redis
Development Applications
1 9 (3.08%) Eclipse
1 9 (3.08%) Gradle
1 9 (3.08%) IntelliJ
1 9 (3.08%) Maven
2 7 (2.40%) Git (software)
3 5 (1.71%) Visual Studio
4 3 (1.03%) Fiddler
5 2 (0.68%) Mercurial
6 1 (0.34%) Rational DOORS
General
1 74 (25.34%) Finance
2 24 (8.22%) Banking
3 22 (7.53%) Telecoms
4 17 (5.82%) Marketing
5 15 (5.14%) Retail
6 5 (1.71%) Legal
7 2 (0.68%) Electronics
7 2 (0.68%) French Language
7 2 (0.68%) Investment Banking
7 2 (0.68%) Retail Banking
8 1 (0.34%) Billing
8 1 (0.34%) German Language
8 1 (0.34%) Law
8 1 (0.34%) Manufacturing
8 1 (0.34%) Pharmaceutical
Job Titles
1 59 (20.21%) Architect
2 39 (13.36%) Consultant
3 32 (10.96%) Project Manager
4 30 (10.27%) Analyst
5 28 (9.59%) Developer
6 24 (8.22%) Solutions Architect
7 21 (7.19%) Field Engineer
8 17 (5.82%) Java Developer
9 15 (5.14%) Infrastructure Analyst
9 15 (5.14%) Lead Developer
9 15 (5.14%) Lead Java Developer
10 14 (4.79%) Service Architect
11 13 (4.45%) Wintel Analyst
12 11 (3.77%) Delivery Manager
12 11 (3.77%) Designer
13 9 (3.08%) Product Manager
14 8 (2.74%) Business Analyst
14 8 (2.74%) Technical Consultant
15 7 (2.40%) IT Manager
15 7 (2.40%) Senior Manager
Libraries, Frameworks & Software Standards
1 24 (8.22%) HTML
1 24 (8.22%) REST
1 24 (8.22%) XML
2 22 (7.53%) CSS
3 21 (7.19%) SOAP
3 21 (7.19%) Spring
4 19 (6.51%) Hibernate
5 18 (6.16%) Java EE
6 15 (5.14%) Apache Felix
6 15 (5.14%) Apache Sling
6 15 (5.14%) JSP
6 15 (5.14%) JSR 170
6 15 (5.14%) JSTL
6 15 (5.14%) OSGi
6 15 (5.14%) Servlets
6 15 (5.14%) Spring MVC
6 15 (5.14%) XML-RPC
7 13 (4.45%) .NET
8 9 (3.08%) Web Services
9 7 (2.40%) Middleware
Miscellaneous
1 29 (9.93%) Analytical Skills
2 24 (8.22%) Data Centre
3 16 (5.48%) Computer Science
4 14 (4.79%) Enterprise Software
4 14 (4.79%) User Experience
5 9 (3.08%) Clustering
5 9 (3.08%) SWIFT
6 8 (2.74%) Management Information System
7 5 (1.71%) Public Cloud
8 4 (1.37%) Cyberthreat
8 4 (1.37%) Performance Metrics
9 3 (1.03%) Client/Server
9 3 (1.03%) CMDB
9 3 (1.03%) e-Learning
9 3 (1.03%) Fintech
9 3 (1.03%) Mobile App
9 3 (1.03%) Visualisation
10 2 (0.68%) Freedom of Information
10 2 (0.68%) NHS
10 2 (0.68%) PKI
Operating Systems
1 39 (13.36%) Windows
2 26 (8.90%) Windows Server
3 15 (5.14%) Windows Server 2003
3 15 (5.14%) Windows Server 2012
4 6 (2.05%) Linux
5 5 (1.71%) Unix
6 2 (0.68%) Windows 7
7 1 (0.34%) Apple iOS
Processes & Methodologies
1 58 (19.86%) ITIL
2 53 (18.15%) Presales
3 49 (16.78%) Agile Software Development
4 45 (15.41%) Service Management
5 38 (13.01%) Project Management
6 30 (10.27%) Migration
6 30 (10.27%) Scrum
7 26 (8.90%) Stakeholder Management
8 23 (7.88%) Analytics
9 21 (7.19%) Service Delivery
10 20 (6.85%) MVC
11 18 (6.16%) User Stories
12 16 (5.48%) Service Design
13 15 (5.14%) Kanban
13 15 (5.14%) Server Building
14 13 (4.45%) Content Management
14 13 (4.45%) Escalation Management
14 13 (4.45%) Software Engineering
15 12 (4.11%) Business Intelligence
15 12 (4.11%) Technical Architecture
Programming Languages
1 42 (14.38%) SQL
2 34 (11.64%) Java
3 25 (8.56%) JavaScript
4 10 (3.42%) T-SQL
5 9 (3.08%) C
5 9 (3.08%) PowerShell
6 8 (2.74%) C#
7 6 (2.05%) PHP
7 6 (2.05%) VBScript
8 5 (1.71%) Python
9 3 (1.03%) Ruby
10 2 (0.68%) COBOL
11 1 (0.34%) C++
11 1 (0.34%) Perl
11 1 (0.34%) R
11 1 (0.34%) VB
11 1 (0.34%) VB6
11 1 (0.34%) VBA
Qualifications
1 72 (24.66%) Degree
2 33 (11.30%) Security Cleared
3 27 (9.25%) SC Cleared
4 25 (8.56%) MCITP
4 25 (8.56%) MCTS
4 25 (8.56%) Microsoft Certification
5 15 (5.14%) Cisco Certification
6 11 (3.77%) CCNP
7 6 (2.05%) MBA
7 6 (2.05%) PMI Certification
7 6 (2.05%) PMP
8 5 (1.71%) CISM
8 5 (1.71%) CISSP
8 5 (1.71%) ITIL Certification
9 4 (1.37%) DV Cleared
10 3 (1.03%) AWS Certification
10 3 (1.03%) CCNA
10 3 (1.03%) CEH
10 3 (1.03%) SANS
11 2 (0.68%) Postgraduate
Quality Assurance & Compliance
1 20 (6.85%) Data Quality
2 9 (3.08%) SEPA
3 8 (2.74%) SLA
4 6 (2.05%) ISO/IEC 27001
5 4 (1.37%) Actionable Recommendations
6 2 (0.68%) COBIT
6 2 (0.68%) ISO 9001
6 2 (0.68%) PCI DSS
7 1 (0.34%) Disclosure Scotland
7 1 (0.34%) HL7
7 1 (0.34%) QA
System Software
1 30 (10.27%) Active Directory
2 6 (2.05%) VMware Infrastructure
3 5 (1.71%) Virtual Machines
4 4 (1.37%) Hyper-V
5 3 (1.03%) Terminal Server
5 3 (1.03%) UAG
6 2 (0.68%) BitLocker
6 2 (0.68%) VMware ESX
7 1 (0.34%) vCloud
7 1 (0.34%) VMware ESXi
7 1 (0.34%) XenApp
7 1 (0.34%) XenDesktop
Systems Management
1 16 (5.48%) Microsoft Intune
2 5 (1.71%) Microsoft Clustering
2 5 (1.71%) WMI
3 4 (1.37%) SCCM
3 4 (1.37%) SCOM
3 4 (1.37%) SCVMM
3 4 (1.37%) WSUS
4 2 (0.68%) Backup Exec
4 2 (0.68%) Systems Management Server (SMS)
5 1 (0.34%) Cisco Prime
5 1 (0.34%) EMC VPLEX
5 1 (0.34%) Forefront Identity Manager
Vendors
1 59 (20.21%) Microsoft
2 27 (9.25%) Cisco
3 25 (8.56%) VMware
4 19 (6.51%) Adobe
5 14 (4.79%) Oracle
6 9 (3.08%) CA
7 8 (2.74%) HP
7 8 (2.74%) IBM
7 8 (2.74%) ServiceNow
8 6 (2.05%) Nimsoft
9 5 (1.71%) Citrix
9 5 (1.71%) Juniper
9 5 (1.71%) Remedy
10 4 (1.37%) EMC
11 3 (1.03%) Aruba
11 3 (1.03%) BT
11 3 (1.03%) Coremetrics
11 3 (1.03%) Google
11 3 (1.03%) SAP
11 3 (1.03%) TIBCO
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