The first table below looks at the demand for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 498 523 524
Rank change year-on-year
+25 +1
Contract jobs citing Customer Engagement 82 46 63
As % of all contract IT jobs located in the UK 0.15% 0.090% 0.11%
As % of the Processes & Methodologies category 0.21% 0.12% 0.15%
Number of daily rates quoted 32 22 36
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £328 £226 £153
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £363 £343 £300
% change year-on-year
+5.83% +14.16%
Number of hourly rates quoted 2 2 4
Average hourly rate £74.25 £45.00 £45.00
Average hourly rate % change year-on-year
+65.00% -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39905 37171 40797
As % of all contract IT jobs located in the UK 74.12% 72.91% 70.44%
Number of daily rates quoted 24736 22529 23452
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £270
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1139 1072 1445
Average hourly rate £25.00 £30.00 £30.45
Average hourly rate % change year-on-year
-16.66% -1.47%
90% offered a hourly rate of more than £12.50 £12.50 £13.42
10% offered a hourly rate of more than £47.50 £47.50 £45.95
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 23 July 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 23 July 2014.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 74 £406 +8.33% 31
London +11 27 £465 +24.00% 20
South East +1 17 £393 -12.77% 5
North West +6 11 £345 - 3
Berkshire +6 8 £400 - 1
Midlands - 8 - -
Scotland -13 7 £243 -24.80% 1
City of London +32 6 £381 -12.85% 7
East Midlands +5 6 £450 +111.76%
Surrey +1 6 £430 -21.81%
Reading - 5 £438 -
Guildford - 3 £385 -
Edinburgh -24 2 - -
South West -28 2 - - 1
Tyne and Wear - 2 - -
North East - 2 - -
Oxfordshire - 1 £360 -
West Midlands - 1 - - 1
Glasgow - 1 £181 - 1
Basingstoke - 1 - -
Buckinghamshire - 1 - - 2
Hampshire - 1 - - 2
Manchester - 1 - - 3
Slough - 1 £375 -
Southampton - - - -
Stratford-upon-Avon - - - -
Uxbridge - - - -
Warwick - - - -
Watford - - - -
Wolverhampton - - - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 48 (23.76%) Degree
2 42 (20.79%) Windows
3 40 (19.80%) Retail
4 37 (18.32%) Business Analysis
4 37 (18.32%) Project Management
5 36 (17.82%) Finance
6 34 (16.83%) Microsoft
6 34 (16.83%) E-Commerce
7 32 (15.84%) CRM
7 32 (15.84%) Migration
7 32 (15.84%) Stakeholder Management
8 28 (13.86%) Scrum
8 28 (13.86%) ITIL
8 28 (13.86%) Security Cleared
9 27 (13.37%) Service Management
10 26 (12.87%) B2C
10 26 (12.87%) JavaScript
11 23 (11.39%) DNS
11 23 (11.39%) HTML
11 23 (11.39%) Oracle
11 23 (11.39%) Marketing
11 23 (11.39%) Business Process Mapping
12 22 (10.89%) SQL
12 22 (10.89%) XML
12 22 (10.89%) Active Directory
13 21 (10.40%) JIRA
13 21 (10.40%) Use Case
13 21 (10.40%) hybris
14 20 (9.90%) PRINCE2
14 20 (9.90%) Banking

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (4.95%) SharePoint
2 6 (2.97%) CMS
2 6 (2.97%) Oracle Workflow
2 6 (2.97%) Lync
3 5 (2.48%) MS Exchange
4 4 (1.98%) Live Communications Server
5 3 (1.49%) SharePoint 2010
6 2 (0.99%) IIS
6 2 (0.99%) SAS
6 2 (0.99%) Drupal
7 1 (0.50%) Sitecore CMS
7 1 (0.50%) SharePoint Server
7 1 (0.50%) WebSphere
7 1 (0.50%) SharePoint 2013
Applications
1 17 (8.42%) MS Excel
2 6 (2.97%) MS Office
3 5 (2.48%) MS PowerPoint
4 3 (1.49%) MS Project
5 2 (0.99%) InfoPath
6 1 (0.50%) PowerPivot
6 1 (0.50%) Photoshop
6 1 (0.50%) MS Visio
Business Applications
1 9 (4.46%) Remedy ITSM
2 1 (0.50%) Google Analytics
2 1 (0.50%) Oracle EBS R12
2 1 (0.50%) Oracle 11i
2 1 (0.50%) SAP WM
2 1 (0.50%) Oracle EBS
Cloud Services
1 12 (5.94%) SaaS
2 4 (1.98%) Microsoft Azure
2 4 (1.98%) IBM Blueworks
3 2 (0.99%) Office 365
Communications & Networking
1 23 (11.39%) DNS
2 19 (9.41%) DHCP
3 10 (4.95%) VPN
4 8 (3.96%) TCP/IP
4 8 (3.96%) SSL
4 8 (3.96%) LDAP
4 8 (3.96%) Firewall
5 5 (2.48%) LAN
5 5 (2.48%) Internet
6 4 (1.98%) WAN
6 4 (1.98%) PBX
6 4 (1.98%) PSTN
6 4 (1.98%) RTP
6 4 (1.98%) Network Security
7 3 (1.49%) UMTS
7 3 (1.49%) CDMA
7 3 (1.49%) GPRS
7 3 (1.49%) GSM
8 2 (0.99%) MPLS
8 2 (0.99%) Wi-Fi
Database & Business Intelligence
1 11 (5.45%) Data Warehouse
2 7 (3.47%) MySQL
3 6 (2.97%) SQL Server
3 6 (2.97%) PowerCenter
3 6 (2.97%) BusinessObjects XI
4 5 (2.48%) Informix
5 4 (1.98%) RDBMS
5 4 (1.98%) Relational Database
6 3 (1.49%) Oracle Database
7 2 (0.99%) Ingres
7 2 (0.99%) SQL Server Reporting Services
7 2 (0.99%) Hadoop
7 2 (0.99%) MongoDB
7 2 (0.99%) Big Data
8 1 (0.50%) SQL Server 2012
8 1 (0.50%) SQL Server Analysis Services
8 1 (0.50%) Base SAS
8 1 (0.50%) SAS Enterprise Guide
8 1 (0.50%) SQL Server 2008
8 1 (0.50%) SQL Server 2005
Development Applications
1 21 (10.40%) JIRA
2 2 (0.99%) Git (software)
2 2 (0.99%) Gerrit
2 2 (0.99%) Maven
3 1 (0.50%) Selenium
3 1 (0.50%) ERwin
3 1 (0.50%) MSI
General
1 40 (19.80%) Retail
2 36 (17.82%) Finance
3 23 (11.39%) Marketing
4 20 (9.90%) Banking
5 9 (4.46%) Telecoms
6 7 (3.47%) Games
7 5 (2.48%) Retail Banking
8 4 (1.98%) Legal
8 4 (1.98%) Manufacturing
9 3 (1.49%) Publishing
10 1 (0.50%) Billing
10 1 (0.50%) Investment Banking
10 1 (0.50%) French Language
10 1 (0.50%) German Language
10 1 (0.50%) Italian Language
10 1 (0.50%) Spanish Language
10 1 (0.50%) Advertising
10 1 (0.50%) Military
10 1 (0.50%) Back Office
10 1 (0.50%) Corporate Banking
Job Titles
1 51 (25.25%) Analyst
2 46 (22.77%) Business Analyst
3 27 (13.37%) Project Manager
4 26 (12.87%) Architect
5 25 (12.38%) Developer
6 21 (10.40%) Agile Business Analyst
7 20 (9.90%) Consultant
8 11 (5.45%) Solutions Architect
9 8 (3.96%) Senior Consultant
9 8 (3.96%) Technical Consultant
9 8 (3.96%) Senior Technical Consultant
9 8 (3.96%) ITSM Consultant
10 7 (3.47%) Portfolio Manager
11 6 (2.97%) E-Commerce Business Analyst
12 5 (2.48%) ServiceNow Consultant
12 5 (2.48%) UNIX Developer
12 5 (2.48%) Deployment Engineer
12 5 (2.48%) IT Project Manager
12 5 (2.48%) Support Consultant
12 5 (2.48%) Field Engineer
Libraries, Frameworks & Software Standards
1 23 (11.39%) HTML
2 22 (10.89%) XML
3 19 (9.41%) Ajax
4 13 (6.44%) CSS
5 11 (5.45%) Web Services
6 9 (4.46%) JSP
6 9 (4.46%) CGI
7 8 (3.96%) SOAP
7 8 (3.96%) COM
8 7 (3.47%) jQuery
9 6 (2.97%) Velocity
10 5 (2.48%) .NET
11 4 (1.98%) HTML5
12 3 (1.49%) CSS3
12 3 (1.49%) ASP.NET MVC 3
12 3 (1.49%) ASP.NET MVC
12 3 (1.49%) ASP.NET Web API
12 3 (1.49%) .NET Framework
12 3 (1.49%) ASP.NET
13 2 (0.99%) EJB
Miscellaneous
1 13 (6.44%) iPad
2 9 (4.46%) Web 2.0
3 8 (3.96%) Management Information System
3 8 (3.96%) CMDB
4 7 (3.47%) Clustering
5 6 (2.97%) NHS
6 4 (1.98%) Social Media
6 4 (1.98%) SWIFT
7 3 (1.49%) Replication
8 2 (0.99%) Statistics
8 2 (0.99%) Online Banking
8 2 (0.99%) Mathematics
8 2 (0.99%) PKI
9 1 (0.50%) Economics
9 1 (0.50%) Copywriting
9 1 (0.50%) Data Integration
9 1 (0.50%) Visualisation
9 1 (0.50%) Computer Science
9 1 (0.50%) Blackberry
9 1 (0.50%) New Media
Operating Systems
1 42 (20.79%) Windows
2 19 (9.41%) Windows 7
3 16 (7.92%) Windows 8
4 12 (5.94%) Windows Server 2008
5 11 (5.45%) UNIX
6 9 (4.46%) Linux
7 8 (3.96%) Windows Server 2003
8 3 (1.49%) Android
8 3 (1.49%) Windows Server 2012
8 3 (1.49%) Apple iOS
9 2 (0.99%) AIX
10 1 (0.50%) Windows XP
10 1 (0.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 37 (18.32%) Project Management
1 37 (18.32%) Business Analysis
2 34 (16.83%) E-Commerce
3 32 (15.84%) CRM
3 32 (15.84%) Migration
3 32 (15.84%) Stakeholder Management
4 28 (13.86%) Scrum
4 28 (13.86%) ITIL
5 27 (13.37%) Service Management
6 26 (12.87%) B2C
7 23 (11.39%) Business Process Mapping
8 21 (10.40%) Use Case
9 20 (9.90%) PRINCE2
10 10 (4.95%) Agile Software Development
11 9 (4.46%) Analytics
12 8 (3.96%) Business Transformation
12 8 (3.96%) ITIL V2
12 8 (3.96%) ITSM
12 8 (3.96%) Data Modelling
12 8 (3.96%) ETL
Programming Languages
1 26 (12.87%) JavaScript
2 22 (10.89%) SQL
3 13 (6.44%) PowerShell
4 11 (5.45%) PHP
4 11 (5.45%) Shell Script
5 7 (3.47%) VBScript
5 7 (3.47%) C#
6 6 (2.97%) Perl
6 6 (2.97%) PL/SQL
7 5 (2.48%) VB
8 4 (1.98%) C
9 3 (1.49%) Java
10 1 (0.50%) VBA
10 1 (0.50%) Apex Code
10 1 (0.50%) R
10 1 (0.50%) Data Analysis Expressions (DAX)
Qualifications
1 48 (23.76%) Degree
2 28 (13.86%) Security Cleared
3 18 (8.91%) SC Cleared
3 18 (8.91%) Microsoft Certification
3 18 (8.91%) MCTS
3 18 (8.91%) MCITP
4 9 (4.46%) PMP
4 9 (4.46%) PMI Certification
5 6 (2.97%) DV Cleared
6 5 (2.48%) Six Sigma Black Belt
7 1 (0.50%) PRINCE2 Practitioner
7 1 (0.50%) ACCA
7 1 (0.50%) CIMA
7 1 (0.50%) MBA
7 1 (0.50%) PhD
7 1 (0.50%) ISEB
Quality Assurance & Compliance
1 4 (1.98%) ISO 8583
2 3 (1.49%) QA
3 1 (0.50%) SLA
3 1 (0.50%) COBIT
System Software
1 22 (10.89%) Active Directory
2 9 (4.46%) Terminal Services
3 5 (2.48%) Terminal Server
3 5 (2.48%) XenApp
4 4 (1.98%) Hyper-V
5 2 (0.99%) vSphere
5 2 (0.99%) VMware ESXi
5 2 (0.99%) Xen
6 1 (0.50%) Microsoft App-V
6 1 (0.50%) MetaFrame
Systems Management
1 17 (8.42%) SCCM
2 9 (4.46%) Control-M
2 9 (4.46%) WSUS
3 8 (3.96%) HP UCMDB
4 3 (1.49%) Forefront Identity Manager
5 2 (0.99%) FortiGate
6 1 (0.50%) SCOM
6 1 (0.50%) Netcool
6 1 (0.50%) OPNET
6 1 (0.50%) WMI
Vendors
1 34 (16.83%) Microsoft
2 23 (11.39%) Oracle
3 21 (10.40%) hybris
4 17 (8.42%) HP
5 15 (7.43%) Citrix
6 13 (6.44%) BMC
7 10 (4.95%) Cisco
7 10 (4.95%) Remedy
8 8 (3.96%) ServiceNow
9 7 (3.47%) IBM
9 7 (3.47%) EMC
10 6 (2.97%) Becrypt
10 6 (2.97%) ATG
10 6 (2.97%) Informatica
11 5 (2.48%) Salesforce.com
11 5 (2.48%) Dell
11 5 (2.48%) Sybase
12 4 (1.98%) SAP
12 4 (1.98%) JBoss
13 3 (1.49%) VMware
Central London / West End
Salt
Rate: £300 per day
Posted: 23 hours ago
London
Staffworx Ltd
Rate: excellent rate
Posted: Yesterday
City, London
Salt
Rate: £300 - £400 per day
Posted: 4 days ago
Glasgow
Computer Futures
Rate: £250 - £350 per day + competitive
Posted: 6 days ago
High Wycombe
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour + Please quote an hourly rate
Posted: 23 days ago