The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 488 475 496
Rank change year-on-year
-13 +21
Contract jobs citing Customer Engagement 104 95 65
As % of all contract IT jobs located in the UK 0.19% 0.19% 0.13%
As % of the Processes & Methodologies category 0.26% 0.25% 0.19%
Number of daily rates quoted 70 56 31
Average daily rate
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of your Daily Rate
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£405 £450 £500
Average daily rate % change year-on-year
-10.00% -10.00%
90% offered a daily rate of more than £237 £236 £275
10% offered a daily rate of more than £550 £522 £575
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 2 1 3
Average hourly rate £21.58 £21.34 £22.40
Average hourly rate % change year-on-year
+1.12% -4.73%
UK excluding London average hourly rate £21.58 - £16.38

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40533 37796 34894
As % of all contract IT jobs located in the UK 74.73% 73.83% 71.60%
Number of daily rates quoted 26554 23240 20514
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £280 £270 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1096 1172 1415
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 24 December 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 90 £425 -5.55% 28
South East -9 37 £400 -8.04% 5
London +13 32 £475 -5.00% 13
Berkshire +14 23 £400 +18.51% 1
Reading +28 15 £400 +33.33%
Scotland +2 11 £275 -45.00%
South West -23 7 £300 - 4
East Sussex - 7 £188 -
Brighton - 7 £188 -
Edinburgh -8 6 £275 -45.00%
North West -17 4 £300 +41.17% 1
City of London -1 3 £381 -4.68% 6
Yorkshire -16 3 £410 +30.15%
Hampshire -17 3 £365 -18.88% 2
Cheshire - 3 - -
Glasgow - 3 - -
Bristol - 3 £263 - 2
East of England -13 2 £550 +358.33%
Oxford - 2 £500 - 1
Sheffield - 2 £505 -
Bedfordshire - 2 £550 -
Oxfordshire - 2 £500 - 1
South Yorkshire - 2 £505 -
East Midlands +6 1 - - 1
Surrey -9 1 £175 -62.16%
Milton Keynes -13 1 - -
Northamptonshire -17 1 - -
Buckinghamshire -18 1 - -
Leeds -18 1 £350 +11.11%
West Yorkshire -20 1 £350 +11.11%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 57 (30.32%) Degree
2 50 (26.60%) Agile Software Development
3 47 (25.00%) ITIL
4 46 (24.47%) Service Management
5 31 (16.49%) SQL
6 30 (15.96%) Finance
7 29 (15.43%) Windows
8 27 (14.36%) Microsoft
9 26 (13.83%) JavaScript
9 26 (13.83%) XML
9 26 (13.83%) User Experience
10 25 (13.30%) Security Cleared
10 25 (13.30%) E-Commerce
11 24 (12.77%) Project Management
11 24 (12.77%) Microsoft Certification
11 24 (12.77%) Scrum
12 23 (12.23%) HTML
13 22 (11.70%) Web Services
14 21 (11.17%) CRM
14 21 (11.17%) .NET
14 21 (11.17%) CSS
14 21 (11.17%) Retail
14 21 (11.17%) MCTS
14 21 (11.17%) MCITP
15 20 (10.64%) PRINCE2
16 19 (10.11%) Ajax
16 19 (10.11%) Marketing
17 17 (9.04%) Business Analysis
17 17 (9.04%) IIS
18 16 (8.51%) Programme Management

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 17 (9.04%) IIS
2 11 (5.85%) CMS
3 6 (3.19%) SharePoint
4 5 (2.66%) MS Exchange
4 5 (2.66%) BizTalk Server
4 5 (2.66%) OpenROAD
5 4 (2.13%) JBoss
6 3 (1.60%) IBM Notes
6 3 (1.60%) GroupWise
6 3 (1.60%) Lync
7 2 (1.06%) Adobe CQ
7 2 (1.06%) Live Communications Server
7 2 (1.06%) SAS
7 2 (1.06%) Tomcat
8 1 (0.53%) Office Communications Server
8 1 (0.53%) Oracle Workflow
Applications
1 14 (7.45%) MS Excel
2 9 (4.79%) MS Project
3 7 (3.72%) Adobe Creative Suite
4 3 (1.60%) MS PowerPoint
4 3 (1.60%) MS Office
5 2 (1.06%) MS Visio
6 1 (0.53%) Spreadsheet
6 1 (0.53%) Photoshop
Business Applications
1 3 (1.60%) Oracle EBS
1 3 (1.60%) Oracle EBS R12
2 2 (1.06%) Magento
2 2 (1.06%) Oracle Applications
2 2 (1.06%) SAP Oil and Gas
2 2 (1.06%) Remedy ITSM
2 2 (1.06%) Oracle 11i
3 1 (0.53%) Oracle General Ledger
3 1 (0.53%) SAP SRM
3 1 (0.53%) Oracle Payables
3 1 (0.53%) Oracle Receivables
3 1 (0.53%) Oracle Cash Management
3 1 (0.53%) Oracle Assets
3 1 (0.53%) Oracle E-Business Tax
Cloud Services
1 4 (2.13%) Microsoft Azure
2 3 (1.60%) Office 365
3 1 (0.53%) Amazon AWS
3 1 (0.53%) Amazon EC2
3 1 (0.53%) Amazon S3
Communications & Networking
1 13 (6.91%) DNS
1 13 (6.91%) SSL
2 10 (5.32%) LDAP
2 10 (5.32%) VPN
3 7 (3.72%) Intranet
4 6 (3.19%) DHCP
5 4 (2.13%) Network Security
6 3 (1.60%) Firewall
6 3 (1.60%) Wi-Fi
6 3 (1.60%) IMAP
6 3 (1.60%) SAN
6 3 (1.60%) CDMA
6 3 (1.60%) GPRS
6 3 (1.60%) GSM
6 3 (1.60%) UMTS
6 3 (1.60%) POP3
6 3 (1.60%) SMTP
7 2 (1.06%) WAN
7 2 (1.06%) PBX
7 2 (1.06%) PSTN
Database & Business Intelligence
1 7 (3.72%) RDBMS
1 7 (3.72%) Relational Database
2 6 (3.19%) Oracle Database
3 5 (2.66%) SQL Server
3 5 (2.66%) Data Warehouse
3 5 (2.66%) Ingres
4 4 (2.13%) Big Data
5 3 (1.60%) Hadoop
5 3 (1.60%) PowerCenter
5 3 (1.60%) EDRMS
6 1 (0.53%) Spotfire
6 1 (0.53%) QlikView
6 1 (0.53%) BusinessObjects XI
6 1 (0.53%) Data Mining
6 1 (0.53%) MS Access
Development Applications
1 12 (6.38%) JIRA
2 10 (5.32%) Visual Studio
3 9 (4.79%) Axure RP
4 6 (3.19%) Team Foundation Server
5 5 (2.66%) Maven
6 3 (1.60%) Gerrit
6 3 (1.60%) Git (software)
7 2 (1.06%) Ant
7 2 (1.06%) Eclipse
7 2 (1.06%) MSI
7 2 (1.06%) Fiddler
8 1 (0.53%) TeamCity
8 1 (0.53%) Selenium
8 1 (0.53%) RSpec
8 1 (0.53%) Cucumber
8 1 (0.53%) NUnit
8 1 (0.53%) JUnit
8 1 (0.53%) Checkstyle
8 1 (0.53%) MSBuild
8 1 (0.53%) FindBugs
General
1 30 (15.96%) Finance
2 21 (11.17%) Retail
3 19 (10.11%) Marketing
4 12 (6.38%) Telecoms
5 11 (5.85%) Banking
6 7 (3.72%) Publishing
7 3 (1.60%) Multimedia
8 2 (1.06%) Billing
8 2 (1.06%) Retail Banking
8 2 (1.06%) Games
8 2 (1.06%) Manufacturing
8 2 (1.06%) Electronics
9 1 (0.53%) Financial Institution
9 1 (0.53%) Front Office
9 1 (0.53%) Aerospace
9 1 (0.53%) Law
9 1 (0.53%) Legal
9 1 (0.53%) French Language
9 1 (0.53%) German Language
9 1 (0.53%) Italian Language
Job Titles
1 29 (15.43%) Developer
2 28 (14.89%) Analyst
3 26 (13.83%) Project Manager
4 21 (11.17%) Business Analyst
5 17 (9.04%) Architect
6 15 (7.98%) Consultant
7 14 (7.45%) Field Engineer
8 12 (6.38%) Support Engineer
9 11 (5.85%) Technical Consultant
9 11 (5.85%) Solutions Architect
10 10 (5.32%) ITSM Consultant
10 10 (5.32%) Technical Developer
10 10 (5.32%) ServiceNow Consultant
10 10 (5.32%) ServiceNow Developer
11 9 (4.79%) Agile Business Analyst
12 8 (4.26%) Senior Consultant
12 8 (4.26%) Senior Developer
12 8 (4.26%) Senior Technical Consultant
13 7 (3.72%) Operations Manager
14 6 (3.19%) CMS Developer
Libraries, Frameworks & Software Standards
1 26 (13.83%) XML
2 23 (12.23%) HTML
3 22 (11.70%) Web Services
4 21 (11.17%) CSS
4 21 (11.17%) .NET
5 19 (10.11%) Ajax
6 12 (6.38%) ASP.NET
6 12 (6.38%) SOAP
7 11 (5.85%) jQuery
8 10 (5.32%) COM
9 9 (4.79%) Twitter Bootstrap
10 7 (3.72%) XSD
10 7 (3.72%) XSLT
10 7 (3.72%) XHTML
11 6 (3.19%) REST
12 5 (2.66%) .NET Framework
13 3 (1.60%) Velocity
13 3 (1.60%) WCF
14 2 (1.06%) Java EE
14 2 (1.06%) JSON
Miscellaneous
1 26 (13.83%) User Experience
2 11 (5.85%) Performance Metrics
3 10 (5.32%) Analytical Skills
3 10 (5.32%) CMDB
3 10 (5.32%) iPad
4 7 (3.72%) Web 2.0
4 7 (3.72%) W3C
4 7 (3.72%) Clustering
5 4 (2.13%) Management Information System
6 3 (1.60%) Statistics
6 3 (1.60%) Social Media
7 2 (1.06%) Data Structures
7 2 (1.06%) Digital Media
7 2 (1.06%) Mobile App
7 2 (1.06%) Client/Server
7 2 (1.06%) Visualisation
7 2 (1.06%) DTV
7 2 (1.06%) CESG
7 2 (1.06%) Economics
7 2 (1.06%) PKI
Operating Systems
1 29 (15.43%) Windows
2 9 (4.79%) Linux
3 7 (3.72%) Windows 7
4 5 (2.66%) Windows Server 2008
4 5 (2.66%) AIX
4 5 (2.66%) UNIX
5 3 (1.60%) Windows Server 2012
6 2 (1.06%) Windows Server 2003
6 2 (1.06%) Red Hat Enterprise Linux
7 1 (0.53%) Apple iOS
7 1 (0.53%) Windows 8
7 1 (0.53%) Android
Processes & Methodologies
1 50 (26.60%) Agile Software Development
2 47 (25.00%) ITIL
3 46 (24.47%) Service Management
4 25 (13.30%) E-Commerce
5 24 (12.77%) Project Management
5 24 (12.77%) Scrum
6 21 (11.17%) CRM
7 20 (10.64%) PRINCE2
8 17 (9.04%) Business Analysis
9 16 (8.51%) Programme Management
10 13 (6.91%) Business Intelligence
10 13 (6.91%) B2C
10 13 (6.91%) Stakeholder Management
10 13 (6.91%) Service Delivery
11 11 (5.85%) Project Planning
11 11 (5.85%) ITIL V3
11 11 (5.85%) Analytics
12 10 (5.32%) ITIL V2
12 10 (5.32%) Use Case
12 10 (5.32%) Mentoring
Programming Languages
1 31 (16.49%) SQL
2 26 (13.83%) JavaScript
3 13 (6.91%) C#
4 12 (6.38%) Java
5 8 (4.26%) PowerShell
6 4 (2.13%) Python
6 4 (2.13%) VBScript
6 4 (2.13%) VB.NET
6 4 (2.13%) C
7 3 (1.60%) C++
7 3 (1.60%) PHP
7 3 (1.60%) VBA
7 3 (1.60%) Ruby
8 2 (1.06%) T-SQL
8 2 (1.06%) Shell Script
9 1 (0.53%) F#
9 1 (0.53%) Golang
9 1 (0.53%) PL/SQL
9 1 (0.53%) Perl
Qualifications
1 57 (30.32%) Degree
2 25 (13.30%) Security Cleared
3 24 (12.77%) Microsoft Certification
4 21 (11.17%) MCTS
4 21 (11.17%) MCITP
5 14 (7.45%) SC Cleared
6 7 (3.72%) MCSE
7 5 (2.66%) DV Cleared
7 5 (2.66%) PMP
7 5 (2.66%) PMI Certification
8 3 (1.60%) MCP
8 3 (1.60%) MCSD
9 2 (1.06%) PRINCE2 Certification
9 2 (1.06%) BC Cleared
10 1 (0.53%) ACCA
10 1 (0.53%) CIMA
10 1 (0.53%) MBA
Quality Assurance & Compliance
1 10 (5.32%) SLA
2 9 (4.79%) QA
3 2 (1.06%) Data Quality
4 1 (0.53%) Sarbanes-Oxley
System Software
1 8 (4.26%) Active Directory
2 5 (2.66%) Microsoft App-V
3 3 (1.60%) VMware Infrastructure
3 3 (1.60%) Hyper-V
4 1 (0.53%) vSphere
4 1 (0.53%) Terminal Services
Systems Management
1 10 (5.32%) HP UCMDB
2 4 (2.13%) SCSM
2 4 (2.13%) WMI
2 4 (2.13%) SCOM
3 3 (1.60%) MOM
4 2 (1.06%) Netcool
4 2 (1.06%) OPNET
4 2 (1.06%) SCCM
4 2 (1.06%) FortiGate
5 1 (0.53%) SCVMM
5 1 (0.53%) Puppet
5 1 (0.53%) WSUS
5 1 (0.53%) Opscode Chef
5 1 (0.53%) Forefront Identity Manager
Vendors
1 27 (14.36%) Microsoft
2 13 (6.91%) Oracle
3 11 (5.85%) Adobe
4 10 (5.32%) hybris
4 10 (5.32%) ServiceNow
5 8 (4.26%) Google
6 7 (3.72%) Open Text
6 7 (3.72%) RedDot
6 7 (3.72%) Cisco
6 7 (3.72%) HP
7 5 (2.66%) Citrix
7 5 (2.66%) Capita
8 4 (2.13%) CheckPoint
8 4 (2.13%) SAP
8 4 (2.13%) Lotus
9 3 (1.60%) BMC
9 3 (1.60%) Informatica
9 3 (1.60%) Novell
9 3 (1.60%) Remedy
9 3 (1.60%) VMware
South East London
FT Select
Rate: From £150 to £175 per annum
Posted: 7 days ago
City of London
NFP Group Ltd
Rate: £430 - £470 per day
Posted: 24 days ago