The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
UK
Rank 478 490 479
Rank change year-on-year
+12 -11
Contract jobs citing Customer Engagement 119 132 125
As % of all contract IT jobs located in the UK 0.27% 0.26% 0.25%
As % of the Processes & Methodologies category 0.32% 0.32% 0.31%
Number of daily rates quoted 62 70 76
Median daily rate £425 £425 £425
90% offered a daily rate of more than £300 £225 £239
10% offered a daily rate of more than £597 £560 £550
UK excluding London median daily rate £413 £400 £400
% change year-on-year
+3.12% -
Number of hourly rates quoted 0 1 2
Median hourly rate - £53.00 £21.58
Median hourly rate % change year-on-year
- +145.59%
UK excluding London median hourly rate - - £21.58

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
36783 41524 39970
As % of all contract IT jobs located in the UK 82.18% 81.75% 78.56%
Number of daily rates quoted 24390 26922 25816
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £290 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 937 1204 1054
Median hourly rate £34.00 £38.00 £25.00
Median hourly rate % change year-on-year
-10.52% +52.00%
90% offered a hourly rate of more than £12.50 £13.00 £12.00
10% offered a hourly rate of more than £51.00 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 20 January 2017.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 111 £425 - 54
London -7 37 £480 +10.66% 13
South East +14 33 £420 +2.43% 8
Berkshire +13 18 £568 +29.71% 3
West Midlands +5 17 £313 - 5
North West +24 10 £425 +28.78% 8
Reading +1 9 - - 3
East of England +10 8 £313 +3.99% 6
Solihull 0 8 - -
Scotland +27 7 £500 +47.05% 3
West Sussex - 6 £415 -
Manchester +13 5 £383 +15.90% 3
Merseyside - 5 £500 - 2
Edinburgh +15 4 £425 +25.00% 2
Bedfordshire - 4 £225 -
East Sussex - 4 £325 -
Liverpool - 4 £490 - 2
Coventry -14 3 £325 -
Brighton - 3 £338 -
Dunstable - 3 - -
Crawley - 3 £410 -
Hampshire +8 2 £600 +84.61% 4
South West +7 2 £575 +50.81% 4
Feltham -2 2 - -
City of London -4 2 £525 -43.24% 2
Kent - 2 £478 -
Uxbridge - 2 - -
Gatwick - 2 £518 -
Birmingham - 2 £240 - 3
Hertfordshire - 2 - - 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 20 January 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 58 (22.57%) Agile Software Development
1 58 (22.57%) Analytics
2 48 (18.68%) Finance
3 43 (16.73%) Degree
3 43 (16.73%) Security Cleared
4 42 (16.34%) Marketing
4 42 (16.34%) Project Management
5 40 (15.56%) Stakeholder Management
6 38 (14.79%) SC Cleared
6 38 (14.79%) Presales
7 37 (14.40%) SQL
8 36 (14.01%) CRM
9 34 (13.23%) Analytical Skills
10 31 (12.06%) Telecoms
10 31 (12.06%) IBM
10 31 (12.06%) Adobe
10 31 (12.06%) Data Centre
11 30 (11.67%) Java
12 29 (11.28%) HTML
12 29 (11.28%) Service Management
13 27 (10.51%) Retail
14 26 (10.12%) JavaScript
15 25 (9.73%) CSS
15 25 (9.73%) Microsoft
16 24 (9.34%) SOAP
16 24 (9.34%) Scrum
16 24 (9.34%) REST
17 23 (8.95%) Service Delivery
17 23 (8.95%) Banking
18 22 (8.56%) XML

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.17%) Adobe Experience Manager
2 17 (6.61%) JBoss
2 17 (6.61%) Tomcat
3 12 (4.67%) CMS
4 4 (1.56%) MS Exchange
4 4 (1.56%) SAS
4 4 (1.56%) WebSphere
5 3 (1.17%) Drupal
5 3 (1.17%) Exchange Server 2003
5 3 (1.17%) Exchange Server 2010
5 3 (1.17%) SharePoint
5 3 (1.17%) Skype for Business
6 2 (0.78%) Apache
6 2 (0.78%) IIS
6 2 (0.78%) Sitecore CMS
7 1 (0.39%) Apache Spark
7 1 (0.39%) FileNet
7 1 (0.39%) Office Communications Server
7 1 (0.39%) SharePoint Server
7 1 (0.39%) WebLogic
Applications
1 17 (6.61%) MS Excel
2 13 (5.06%) MS Office
3 8 (3.11%) MS Project
4 3 (1.17%) MS PowerPoint
5 2 (0.78%) MS Visio
5 2 (0.78%) SPSS
6 1 (0.39%) InDesign
6 1 (0.39%) Photoshop
6 1 (0.39%) Spreadsheet
Business Applications
1 8 (3.11%) Dynamics CRM
2 6 (2.33%) Sprinklr
3 4 (1.56%) Adobe Campaign
3 4 (1.56%) Radian6
4 3 (1.17%) Oracle BPM
4 3 (1.17%) WebTrends
5 2 (0.78%) Eloqua
6 1 (0.39%) Maximo
6 1 (0.39%) Orchard Housing
6 1 (0.39%) SAP Business ByDesign
6 1 (0.39%) SAP Oil and Gas
6 1 (0.39%) Unica
Cloud Services
1 15 (5.84%) Office 365
2 13 (5.06%) Microsoft Azure
3 10 (3.89%) IaaS
3 10 (3.89%) SaaS
4 9 (3.50%) Amazon AWS
5 7 (2.72%) PaaS
6 4 (1.56%) Boomi
7 3 (1.17%) Adobe Analytics
7 3 (1.17%) OneDrive
8 2 (0.78%) BlueKai
8 2 (0.78%) Google Analytics
9 1 (0.39%) Azure Active Directory
9 1 (0.39%) Cloud Computing
9 1 (0.39%) Trello
9 1 (0.39%) Yammer
Communications & Networking
1 20 (7.78%) WAN
2 19 (7.39%) LAN
3 11 (4.28%) Internet
4 10 (3.89%) MPLS
5 6 (2.33%) Ethernet
5 6 (2.33%) FCAPS
5 6 (2.33%) VoIP
6 5 (1.95%) VPN
7 4 (1.56%) HTTP
7 4 (1.56%) Intranet
7 4 (1.56%) SAN
8 3 (1.17%) Skype
8 3 (1.17%) SSL
8 3 (1.17%) TCP/IP
9 2 (0.78%) DNS
9 2 (0.78%) Unified Communications
10 1 (0.39%) Cisco Nexus
10 1 (0.39%) FWSM
10 1 (0.39%) NAS
10 1 (0.39%) VLAN
Database & Business Intelligence
1 6 (2.33%) Big Data
1 6 (2.33%) SQL Server
2 5 (1.95%) Data Warehouse
2 5 (1.95%) Relational Database
3 4 (1.56%) DB2
3 4 (1.56%) PowerCenter
4 3 (1.17%) BusinessObjects
4 3 (1.17%) Data Lake
4 3 (1.17%) MongoDB
4 3 (1.17%) MySQL
4 3 (1.17%) RDBMS
5 2 (0.78%) Apache Hive
5 2 (0.78%) QlikView
6 1 (0.39%) Amazon DynamoDB
6 1 (0.39%) BusinessObjects XI
6 1 (0.39%) Hadoop
6 1 (0.39%) MS Access
6 1 (0.39%) NoSQL
6 1 (0.39%) Oracle Reports
6 1 (0.39%) SAS Enterprise Guide
Development Applications
1 14 (5.45%) Maven
2 12 (4.67%) Eclipse
2 12 (4.67%) Gradle
2 12 (4.67%) IntelliJ
3 5 (1.95%) Git (software)
4 1 (0.39%) Grunt
4 1 (0.39%) JIRA
4 1 (0.39%) Rational DOORS
4 1 (0.39%) Visual Studio
4 1 (0.39%) webpack
General
1 48 (18.68%) Finance
2 42 (16.34%) Marketing
3 31 (12.06%) Telecoms
4 27 (10.51%) Retail
5 23 (8.95%) Banking
6 11 (4.28%) Legal
7 9 (3.50%) Spanish Language
8 8 (3.11%) Advertising
9 6 (2.33%) Mandarin Language
10 3 (1.17%) Billing
10 3 (1.17%) Military
10 3 (1.17%) Publishing
10 3 (1.17%) Retail Banking
11 2 (0.78%) Japanese Language
11 2 (0.78%) Manufacturing
12 1 (0.39%) Back Office
12 1 (0.39%) Electronics
12 1 (0.39%) Games
12 1 (0.39%) German Language
12 1 (0.39%) Local Government
Job Titles
1 64 (24.90%) Architect
2 40 (15.56%) Developer
3 33 (12.84%) Analyst
4 25 (9.73%) Project Manager
5 19 (7.39%) Consultant
6 17 (6.61%) Business Analyst
7 16 (6.23%) Solutions Architect
8 15 (5.84%) Telecoms Architect
9 14 (5.45%) Lead Architect
9 14 (5.45%) Network Architect
10 13 (5.06%) Business Manager
11 12 (4.67%) Marketing Manager
12 10 (3.89%) Java Developer
13 9 (3.50%) Service Architect
14 8 (3.11%) Cloud Architect
14 8 (3.11%) Lead Developer
14 8 (3.11%) Lead Java Developer
14 8 (3.11%) Senior Manager
15 7 (2.72%) Delivery Manager
15 7 (2.72%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 29 (11.28%) HTML
2 25 (9.73%) CSS
3 24 (9.34%) REST
3 24 (9.34%) SOAP
4 22 (8.56%) XML
5 20 (7.78%) Hibernate
5 20 (7.78%) Spring
6 17 (6.61%) Apache Felix
6 17 (6.61%) Apache Sling
6 17 (6.61%) Java EE
6 17 (6.61%) JSP
6 17 (6.61%) JSR 170
6 17 (6.61%) JSTL
6 17 (6.61%) OSGi
6 17 (6.61%) Servlets
6 17 (6.61%) Spring MVC
6 17 (6.61%) XML-RPC
7 10 (3.89%) Middleware
7 10 (3.89%) Web Services
8 6 (2.33%) .NET
Miscellaneous
1 34 (13.23%) Analytical Skills
2 31 (12.06%) Data Centre
3 15 (5.84%) Management Information System
3 15 (5.84%) User Experience
4 14 (5.45%) Social Media
5 13 (5.06%) Computer Science
6 10 (3.89%) Enterprise Software
7 7 (2.72%) Data Protection Act
7 7 (2.72%) Economics
8 6 (2.33%) CMDB
9 4 (1.56%) Mainframe
10 3 (1.17%) Data Integration
10 3 (1.17%) iPad
10 3 (1.17%) Mathematics
10 3 (1.17%) Mobile App
10 3 (1.17%) Public Cloud
10 3 (1.17%) Statistics
11 2 (0.78%) Performance Metrics
11 2 (0.78%) Virtual Team
11 2 (0.78%) Visualisation
Operating Systems
1 12 (4.67%) Windows
2 4 (1.56%) Linux
3 2 (0.78%) Android
3 2 (0.78%) Apple iOS
3 2 (0.78%) Unix
3 2 (0.78%) Windows Server
4 1 (0.39%) AIX
4 1 (0.39%) Red Hat Enterprise Linux
4 1 (0.39%) Solaris
Processes & Methodologies
1 58 (22.57%) Agile Software Development
1 58 (22.57%) Analytics
2 42 (16.34%) Project Management
3 40 (15.56%) Stakeholder Management
4 38 (14.79%) Presales
5 36 (14.01%) CRM
6 29 (11.28%) Service Management
7 24 (9.34%) Scrum
8 23 (8.95%) Service Delivery
9 22 (8.56%) ITIL
10 21 (8.17%) Content Management
11 20 (7.78%) Business Analysis
11 20 (7.78%) Change Management
11 20 (7.78%) Service Design
12 18 (7.00%) MVC
12 18 (7.00%) User Stories
13 16 (6.23%) Migration
14 14 (5.45%) Stakeholder Engagement
15 13 (5.06%) Business Transformation
15 13 (5.06%) Project Governance
Programming Languages
1 37 (14.40%) SQL
2 30 (11.67%) Java
3 26 (10.12%) JavaScript
4 9 (3.50%) C
5 7 (2.72%) PHP
6 6 (2.33%) C#
7 3 (1.17%) Python
8 1 (0.39%) R
8 1 (0.39%) SAS Macro
8 1 (0.39%) T-SQL
8 1 (0.39%) VB.NET
8 1 (0.39%) VBA
8 1 (0.39%) VBScript
Qualifications
1 43 (16.73%) Degree
1 43 (16.73%) Security Cleared
2 38 (14.79%) SC Cleared
3 6 (2.33%) ITIL Certification
3 6 (2.33%) MBA
4 5 (1.95%) APMP
5 4 (1.56%) DV Cleared
6 2 (0.78%) BPSS Clearance
7 1 (0.39%) CCDP
7 1 (0.39%) CCNA
7 1 (0.39%) CCNP
7 1 (0.39%) Cisco Certification
7 1 (0.39%) ITIL Foundation Certificate
7 1 (0.39%) MCITP
7 1 (0.39%) MCSE
7 1 (0.39%) Microsoft Certification
7 1 (0.39%) PMI Certification
7 1 (0.39%) PMP
7 1 (0.39%) RHCE
7 1 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (3.89%) QA
2 8 (3.11%) Data Quality
3 4 (1.56%) Actionable Recommendations
4 3 (1.17%) SLA
5 2 (0.78%) Disclosure Scotland
6 1 (0.39%) SEPA
System Software
1 4 (1.56%) Active Directory
2 3 (1.17%) Firmware
2 3 (1.17%) vSphere
3 2 (0.78%) VMware Infrastructure
Systems Management
1 8 (3.11%) Microsoft Intune
2 3 (1.17%) Backup Exec
3 1 (0.39%) CA Service Virtualization
3 1 (0.39%) CA Single Sign-On
3 1 (0.39%) Systems Management Server (SMS)
3 1 (0.39%) TeamSite
Vendors
1 31 (12.06%) Adobe
1 31 (12.06%) IBM
2 25 (9.73%) Microsoft
3 20 (7.78%) BT
4 15 (5.84%) Capita
4 15 (5.84%) TOWER Software
5 14 (5.45%) Oracle
6 11 (4.28%) Google
7 10 (3.89%) HP
8 8 (3.11%) CA
8 8 (3.11%) Cisco
9 7 (2.72%) Dell
9 7 (2.72%) ServiceNow
10 6 (2.33%) EMC
10 6 (2.33%) SevOne
11 5 (1.95%) SAP
11 5 (1.95%) VMware
12 3 (1.17%) Cloudera
12 3 (1.17%) Informatica
12 3 (1.17%) Symantec
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