The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 460 468 475
Rank change year-on-year
+8 +7
Contract jobs citing Customer Engagement 118 89 60
As % of all contract IT jobs located in the UK 0.23% 0.18% 0.13%
As % of the Processes & Methodologies category 0.31% 0.25% 0.19%
Number of daily rates quoted 77 52 36
Average daily rate
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of your Daily Rate
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£425 £400 £500
Average daily rate % change year-on-year
+6.25% -20.00%
90% offered a daily rate of more than £239 £244 £283
10% offered a daily rate of more than £550 £525 £550
UK excluding London average daily rate £413 £325 £500
% change year-on-year
+26.92% -35.00%
Number of hourly rates quoted 2 1 3
Average hourly rate £21.58 £21.34 £22.40
Average hourly rate % change year-on-year
+1.12% -4.73%
UK excluding London average hourly rate £21.58 - £16.38

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38160 36205 32086
As % of all contract IT jobs located in the UK 75.24% 74.33% 71.88%
Number of daily rates quoted 24546 22063 19027
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £285 £273 £273
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £395 £375 £363
% change year-on-year
+5.40% +3.44%
Number of hourly rates quoted 993 1129 1306
Average hourly rate £25.00 £27.00 £30.00
Average hourly rate % change year-on-year
-7.40% -10.00%
90% offered a hourly rate of more than £12.00 £12.50 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.50 £27.50 £31.50
% change year-on-year
-7.27% -12.69%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 23 January 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 106 £425 +3.03% 45
South East -5 46 £400 -4.76% 7
London +12 43 £450 - 28
Berkshire +20 30 £425 -5.55% 4
Reading +24 21 £425 -10.52% 2
East Sussex - 10 £288 -
Brighton - 10 £288 -
Scotland -3 8 £450 - 2
South West -17 5 £300 -17.24% 2
City of London +8 4 £538 +34.37% 12
Glasgow -2 4 £550 - 2
East of England +6 3 £550 - 2
North West -8 3 £300 +41.17% 2
Bristol - 3 £263 - 2
Cheshire +8 2 - -
Yorkshire -11 2 £368 +16.66% 1
Hampshire -20 2 £355 -16.47% 1
Oxford - 2 £500 -
Windsor - 2 - -
Bedfordshire - 2 £550 - 1
Warrington - 2 - -
Oxfordshire - 2 £500 -
South Yorkshire - 2 £368 -
Edinburgh - 2 - -
Hertfordshire -2 1 - - 1
Milton Keynes -6 1 - -
Surrey -8 1 £175 -62.16% 1
Manchester -9 1 £300 +41.17% 2
Buckinghamshire -13 1 - -
Wiltshire - 1 - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 January 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 67 (32.21%) Degree
2 65 (31.25%) ITIL
3 59 (28.37%) Service Management
4 50 (24.04%) Agile Software Development
5 39 (18.75%) SQL
5 39 (18.75%) Windows
5 39 (18.75%) Microsoft
6 37 (17.79%) XML
7 36 (17.31%) Finance
8 34 (16.35%) Microsoft Certification
9 32 (15.38%) JavaScript
10 30 (14.42%) HTML
10 30 (14.42%) MCTS
10 30 (14.42%) MCITP
11 29 (13.94%) Web Services
12 28 (13.46%) CSS
13 26 (12.50%) .NET
13 26 (12.50%) Ajax
14 24 (11.54%) User Experience
15 23 (11.06%) Project Management
15 23 (11.06%) IIS
15 23 (11.06%) Security Cleared
16 21 (10.10%) Marketing
16 21 (10.10%) Scrum
16 21 (10.10%) E-Commerce
17 20 (9.62%) DNS
17 20 (9.62%) Retail
18 18 (8.65%) PRINCE2
19 17 (8.17%) CRM
19 17 (8.17%) SSL

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 23 January 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 23 (11.06%) IIS
2 14 (6.73%) CMS
3 8 (3.85%) SharePoint
3 8 (3.85%) MS Exchange
4 6 (2.88%) OpenROAD
4 6 (2.88%) GroupWise
4 6 (2.88%) IBM Notes
5 5 (2.40%) BizTalk Server
6 3 (1.44%) JBoss
6 3 (1.44%) Office Communications Server
6 3 (1.44%) Lync
7 2 (0.96%) Adobe CQ
7 2 (0.96%) Live Communications Server
7 2 (0.96%) Tomcat
7 2 (0.96%) SAS
8 1 (0.48%) Elasticsearch
Applications
1 15 (7.21%) MS Excel
2 10 (4.81%) Adobe Creative Suite
3 9 (4.33%) MS Project
4 3 (1.44%) MS Office
4 3 (1.44%) MS Visio
4 3 (1.44%) MS PowerPoint
5 1 (0.48%) Photoshop
5 1 (0.48%) Spreadsheet
Business Applications
1 3 (1.44%) Oracle EBS
1 3 (1.44%) Oracle EBS R12
2 2 (0.96%) SAP Oil and Gas
2 2 (0.96%) Magento
2 2 (0.96%) Oracle Applications
2 2 (0.96%) Oracle 11i
3 1 (0.48%) Oracle General Ledger
3 1 (0.48%) SAP SRM
3 1 (0.48%) Remedy ITSM
3 1 (0.48%) Oracle Payables
3 1 (0.48%) Oracle Receivables
3 1 (0.48%) Oracle Cash Management
3 1 (0.48%) Oracle Assets
3 1 (0.48%) Oracle E-Business Tax
Cloud Services
1 4 (1.92%) Microsoft Azure
2 3 (1.44%) Office 365
3 1 (0.48%) Amazon AWS
3 1 (0.48%) Amazon EC2
3 1 (0.48%) Amazon S3
Communications & Networking
1 20 (9.62%) DNS
2 17 (8.17%) SSL
3 14 (6.73%) LDAP
3 14 (6.73%) VPN
4 10 (4.81%) DHCP
4 10 (4.81%) Intranet
5 6 (2.88%) IMAP
5 6 (2.88%) POP3
5 6 (2.88%) SMTP
5 6 (2.88%) SAN
6 3 (1.44%) Wireshark
7 2 (0.96%) Network Security
7 2 (0.96%) Cisco ASA
7 2 (0.96%) Wireless
7 2 (0.96%) HTTP
7 2 (0.96%) TCP/IP
7 2 (0.96%) PBX
7 2 (0.96%) PSTN
7 2 (0.96%) RTP
8 1 (0.48%) CDMA
Database & Business Intelligence
1 7 (3.37%) RDBMS
1 7 (3.37%) Relational Database
2 6 (2.88%) Ingres
2 6 (2.88%) SQL Server
3 5 (2.40%) Big Data
3 5 (2.40%) Oracle Database
4 4 (1.92%) Data Warehouse
5 3 (1.44%) EDRMS
5 3 (1.44%) Hadoop
6 2 (0.96%) PowerCenter
7 1 (0.48%) MS Access
7 1 (0.48%) Data Mining
7 1 (0.48%) Spotfire
7 1 (0.48%) QlikView
7 1 (0.48%) Couchbase
Development Applications
1 13 (6.25%) Visual Studio
2 12 (5.77%) Axure RP
3 9 (4.33%) JIRA
4 8 (3.85%) Team Foundation Server
5 4 (1.92%) Maven
6 3 (1.44%) Ant
7 2 (0.96%) FindBugs
7 2 (0.96%) Gerrit
7 2 (0.96%) Checkstyle
7 2 (0.96%) Fiddler
7 2 (0.96%) Git (software)
7 2 (0.96%) NUnit
7 2 (0.96%) MSI
7 2 (0.96%) Eclipse
7 2 (0.96%) JUnit
8 1 (0.48%) TeamCity
8 1 (0.48%) Cucumber
8 1 (0.48%) RSpec
8 1 (0.48%) MSBuild
8 1 (0.48%) Jenkins
General
1 36 (17.31%) Finance
2 21 (10.10%) Marketing
3 20 (9.62%) Retail
4 14 (6.73%) Banking
5 10 (4.81%) Telecoms
6 9 (4.33%) Publishing
7 5 (2.40%) Retail Banking
8 4 (1.92%) Financial Institution
8 4 (1.92%) Law
9 3 (1.44%) Legal
9 3 (1.44%) Multimedia
9 3 (1.44%) Billing
10 2 (0.96%) Manufacturing
10 2 (0.96%) Front Office
10 2 (0.96%) Electronics
10 2 (0.96%) Games
11 1 (0.48%) Aerospace
11 1 (0.48%) Investment Banking
11 1 (0.48%) Dutch Language
11 1 (0.48%) German Language
Job Titles
1 36 (17.31%) Developer
2 32 (15.38%) Analyst
3 24 (11.54%) Project Manager
3 24 (11.54%) Business Analyst
4 23 (11.06%) Field Engineer
5 19 (9.13%) Consultant
6 15 (7.21%) Support Engineer
6 15 (7.21%) Technical Consultant
7 14 (6.73%) Technical Developer
7 14 (6.73%) ServiceNow Consultant
7 14 (6.73%) ServiceNow Developer
7 14 (6.73%) ITSM Consultant
7 14 (6.73%) Architect
8 12 (5.77%) Senior Consultant
8 12 (5.77%) Senior Developer
8 12 (5.77%) Senior Technical Consultant
9 10 (4.81%) Solutions Architect
10 9 (4.33%) CMS Developer
11 7 (3.37%) Operations Manager
11 7 (3.37%) Server Engineer
Libraries, Frameworks & Software Standards
1 37 (17.79%) XML
2 30 (14.42%) HTML
3 29 (13.94%) Web Services
4 28 (13.46%) CSS
5 26 (12.50%) .NET
5 26 (12.50%) Ajax
6 16 (7.69%) ASP.NET
6 16 (7.69%) SOAP
7 13 (6.25%) COM
7 13 (6.25%) jQuery
8 12 (5.77%) Twitter Bootstrap
9 10 (4.81%) XHTML
9 10 (4.81%) XSD
9 10 (4.81%) XSLT
10 6 (2.88%) REST
11 5 (2.40%) .NET Framework
12 4 (1.92%) WCF
13 3 (1.44%) Spring
14 2 (0.96%) Apache Sling
14 2 (0.96%) Apache Felix
Miscellaneous
1 24 (11.54%) User Experience
2 14 (6.73%) CMDB
3 12 (5.77%) Clustering
4 11 (5.29%) Performance Metrics
5 10 (4.81%) Web 2.0
5 10 (4.81%) Analytical Skills
5 10 (4.81%) W3C
6 6 (2.88%) Social Media
6 6 (2.88%) iPad
7 4 (1.92%) Management Information System
8 3 (1.44%) Statistics
9 2 (0.96%) Data Structures
9 2 (0.96%) Mobile App
9 2 (0.96%) Digital Media
9 2 (0.96%) PKI
9 2 (0.96%) CESG
9 2 (0.96%) DTV
9 2 (0.96%) Client/Server
10 1 (0.48%) Biometrics
10 1 (0.48%) Mobile Games
Operating Systems
1 39 (18.75%) Windows
2 11 (5.29%) Windows 7
3 9 (4.33%) Linux
4 6 (2.88%) AIX
4 6 (2.88%) UNIX
5 4 (1.92%) Windows Server 2008
6 3 (1.44%) Windows 8
6 3 (1.44%) Windows Server 2012
7 2 (0.96%) Windows Server 2003
8 1 (0.48%) Android
8 1 (0.48%) Red Hat Enterprise Linux
8 1 (0.48%) Apple iOS
Processes & Methodologies
1 65 (31.25%) ITIL
2 59 (28.37%) Service Management
3 50 (24.04%) Agile Software Development
4 23 (11.06%) Project Management
5 21 (10.10%) Scrum
5 21 (10.10%) E-Commerce
6 18 (8.65%) PRINCE2
7 17 (8.17%) CRM
8 16 (7.69%) Business Intelligence
8 16 (7.69%) Programme Management
9 15 (7.21%) Analytics
10 14 (6.73%) ITIL V2
10 14 (6.73%) IT Asset Management
10 14 (6.73%) Technical Architecture
10 14 (6.73%) Business Analysis
10 14 (6.73%) ITSM
11 13 (6.25%) Content Management
11 13 (6.25%) Stakeholder Management
11 13 (6.25%) Web Development
12 12 (5.77%) Service Delivery
Programming Languages
1 39 (18.75%) SQL
2 32 (15.38%) JavaScript
3 15 (7.21%) C#
4 13 (6.25%) Java
4 13 (6.25%) PowerShell
5 8 (3.85%) VBScript
6 5 (2.40%) VB.NET
6 5 (2.40%) Python
7 4 (1.92%) C++
7 4 (1.92%) C
8 3 (1.44%) PHP
8 3 (1.44%) VBA
8 3 (1.44%) Ruby
9 2 (0.96%) F#
9 2 (0.96%) T-SQL
9 2 (0.96%) Perl
10 1 (0.48%) Shell Script
10 1 (0.48%) Golang
Qualifications
1 67 (32.21%) Degree
2 34 (16.35%) Microsoft Certification
3 30 (14.42%) MCTS
3 30 (14.42%) MCITP
4 23 (11.06%) Security Cleared
5 14 (6.73%) SC Cleared
6 11 (5.29%) MCSE
7 4 (1.92%) DV Cleared
8 3 (1.44%) MCP
8 3 (1.44%) MCSD
8 3 (1.44%) PMP
8 3 (1.44%) PMI Certification
9 2 (0.96%) BC Cleared
9 2 (0.96%) PRINCE2 Certification
10 1 (0.48%) HND
10 1 (0.48%) CCNA
10 1 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 11 (5.29%) SLA
2 10 (4.81%) QA
3 2 (0.96%) Data Quality
4 1 (0.48%) Sarbanes-Oxley
System Software
1 14 (6.73%) Active Directory
2 5 (2.40%) Microsoft App-V
3 4 (1.92%) VMware Infrastructure
4 3 (1.44%) Hyper-V
5 1 (0.48%) Terminal Services
5 1 (0.48%) vSphere
Systems Management
1 14 (6.73%) HP UCMDB
2 8 (3.85%) SCOM
2 8 (3.85%) WMI
2 8 (3.85%) SCSM
3 4 (1.92%) MOM
4 3 (1.44%) SCCM
5 1 (0.48%) Netcool
5 1 (0.48%) OPNET
5 1 (0.48%) SCVMM
5 1 (0.48%) WSUS
5 1 (0.48%) Puppet
5 1 (0.48%) Forefront Identity Manager
5 1 (0.48%) Opscode Chef
Vendors
1 39 (18.75%) Microsoft
2 14 (6.73%) ServiceNow
2 14 (6.73%) Adobe
3 11 (5.29%) Oracle
3 11 (5.29%) Google
4 10 (4.81%) Open Text
4 10 (4.81%) RedDot
5 7 (3.37%) Lotus
5 7 (3.37%) HP
6 6 (2.88%) hybris
6 6 (2.88%) Capita
6 6 (2.88%) Citrix
6 6 (2.88%) Novell
7 5 (2.40%) Cisco
8 4 (1.92%) VMware
9 3 (1.44%) SAP
9 3 (1.44%) Avaya
10 2 (0.96%) Marketo
10 2 (0.96%) Demandware
10 2 (0.96%) Aprimo
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