The first table below looks at the demand for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 527 513 521
Rank change year-on-year
-14 +8
Contract jobs citing Customer Engagement 77 52 62
As % of all contract IT jobs located in the UK 0.14% 0.10% 0.11%
As % of the Processes & Methodologies category 0.19% 0.14% 0.15%
Number of daily rates quoted 28 26 35
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£406 £355 £375
Average daily rate % change year-on-year
+14.43% -5.33%
90% offered a daily rate of more than £329 £219 £144
10% offered a daily rate of more than £581 £500 £480
UK excluding London average daily rate £374 £355 £300
% change year-on-year
+5.28% +18.33%
Number of hourly rates quoted 2 2 4
Average hourly rate £74.25 £45.00 £45.00
Average hourly rate % change year-on-year
+65.00% -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40489 37285 40846
As % of all contract IT jobs located in the UK 74.06% 72.95% 70.50%
Number of daily rates quoted 25068 22600 23485
Average daily rate £400 £405 £400
Average daily rate % change year-on-year
-1.23% +1.25%
90% offered a daily rate of more than £275 £270 £268
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1169 1070 1445
Average hourly rate £24.50 £30.00 £31.00
Average hourly rate % change year-on-year
-18.33% -3.22%
90% offered a hourly rate of more than £12.50 £12.50 £13.28
10% offered a hourly rate of more than £48.00 £48.84 £46.70
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 28 July 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 28 July 2014.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 69 £431 +18.15% 28
London +20 26 £470 +25.33% 15
South East -23 16 £400 +12.67% 6
North West +2 9 £345 -
Midlands - 8 - -
Berkshire +7 7 £438 - 1
Scotland -20 7 £243 -24.80% 1
City of London +13 6 £381 -12.85% 4
Surrey -2 6 £430 -21.81% 1
East Midlands +1 5 £450 +111.76% 1
Reading - 5 £438 - 1
Guildford - 3 £385 -
Edinburgh -24 2 - -
South West -30 2 - - 1
Tyne and Wear - 2 - -
North East - 2 - -
Oxfordshire - 1 £360 -
Hampshire - 1 - - 2
West Midlands - 1 - - 2
Glasgow - 1 £181 - 1
Basingstoke - 1 - -
Buckinghamshire - 1 - - 1
Manchester - 1 - -
Milton Keynes - - - -
Newbury - - - -
Newcastle upon Tyne - - - -
Newport - - - -
Nottingham - - - - 1
Peterborough - - - - 1
Cambridgeshire - - - - 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 28 July 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 46 (23.00%) Degree
2 41 (20.50%) Windows
3 40 (20.00%) Retail
4 38 (19.00%) Project Management
5 37 (18.50%) Business Analysis
6 34 (17.00%) Finance
6 34 (17.00%) E-Commerce
7 33 (16.50%) Microsoft
7 33 (16.50%) Stakeholder Management
8 31 (15.50%) Migration
8 31 (15.50%) CRM
9 29 (14.50%) Scrum
10 28 (14.00%) Security Cleared
11 26 (13.00%) B2C
11 26 (13.00%) ITIL
12 25 (12.50%) JavaScript
12 25 (12.50%) Service Management
13 23 (11.50%) Marketing
13 23 (11.50%) Oracle
13 23 (11.50%) Business Process Mapping
14 22 (11.00%) HTML
14 22 (11.00%) DNS
14 22 (11.00%) Active Directory
15 21 (10.50%) SQL
15 21 (10.50%) JIRA
15 21 (10.50%) Use Case
15 21 (10.50%) hybris
16 20 (10.00%) PRINCE2
16 20 (10.00%) XML
17 19 (9.50%) DHCP

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 28 July 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (5.00%) SharePoint
2 6 (3.00%) CMS
2 6 (3.00%) Oracle Workflow
3 5 (2.50%) MS Exchange
3 5 (2.50%) Lync
4 3 (1.50%) SharePoint 2010
4 3 (1.50%) Live Communications Server
5 2 (1.00%) SAS
5 2 (1.00%) Drupal
5 2 (1.00%) IIS
6 1 (0.50%) SharePoint 2013
6 1 (0.50%) Sitecore CMS
6 1 (0.50%) SharePoint Server
6 1 (0.50%) WebSphere
Applications
1 16 (8.00%) MS Excel
2 6 (3.00%) MS Office
3 4 (2.00%) MS PowerPoint
4 2 (1.00%) InfoPath
4 2 (1.00%) MS Project
5 1 (0.50%) Photoshop
5 1 (0.50%) MS Visio
5 1 (0.50%) PowerPivot
Business Applications
1 8 (4.00%) Remedy ITSM
2 1 (0.50%) Google Analytics
2 1 (0.50%) Oracle EBS R12
2 1 (0.50%) Oracle 11i
2 1 (0.50%) SAP WM
2 1 (0.50%) Oracle EBS
Cloud Services
1 11 (5.50%) SaaS
2 4 (2.00%) Microsoft Azure
2 4 (2.00%) IBM Blueworks
3 2 (1.00%) Office 365
Communications & Networking
1 22 (11.00%) DNS
2 19 (9.50%) DHCP
3 9 (4.50%) VPN
4 8 (4.00%) TCP/IP
4 8 (4.00%) Firewall
5 7 (3.50%) SSL
5 7 (3.50%) LDAP
6 5 (2.50%) Internet
7 4 (2.00%) WAN
7 4 (2.00%) LAN
7 4 (2.00%) Network Security
8 3 (1.50%) RTP
8 3 (1.50%) PBX
8 3 (1.50%) PSTN
8 3 (1.50%) UMTS
8 3 (1.50%) CDMA
8 3 (1.50%) GPRS
8 3 (1.50%) GSM
9 2 (1.00%) MPLS
9 2 (1.00%) Wi-Fi
Database & Business Intelligence
1 11 (5.50%) Data Warehouse
2 7 (3.50%) MySQL
3 6 (3.00%) SQL Server
3 6 (3.00%) PowerCenter
3 6 (3.00%) BusinessObjects XI
4 5 (2.50%) Informix
5 4 (2.00%) RDBMS
5 4 (2.00%) Relational Database
6 3 (1.50%) Oracle Database
7 2 (1.00%) Ingres
7 2 (1.00%) SQL Server Reporting Services
7 2 (1.00%) Hadoop
7 2 (1.00%) MongoDB
7 2 (1.00%) Big Data
8 1 (0.50%) SQL Server 2012
8 1 (0.50%) SQL Server Analysis Services
8 1 (0.50%) Base SAS
8 1 (0.50%) SAS Enterprise Guide
8 1 (0.50%) SQL Server 2008
8 1 (0.50%) SQL Server 2005
Development Applications
1 21 (10.50%) JIRA
2 2 (1.00%) Git (software)
2 2 (1.00%) Gerrit
2 2 (1.00%) Maven
3 1 (0.50%) Selenium
3 1 (0.50%) ERwin
3 1 (0.50%) MSI
General
1 40 (20.00%) Retail
2 34 (17.00%) Finance
3 23 (11.50%) Marketing
4 19 (9.50%) Banking
5 8 (4.00%) Telecoms
6 7 (3.50%) Games
7 5 (2.50%) Retail Banking
8 4 (2.00%) Legal
9 3 (1.50%) Manufacturing
9 3 (1.50%) Publishing
10 1 (0.50%) Billing
10 1 (0.50%) Investment Banking
10 1 (0.50%) French Language
10 1 (0.50%) German Language
10 1 (0.50%) Italian Language
10 1 (0.50%) Spanish Language
10 1 (0.50%) Advertising
10 1 (0.50%) Military
10 1 (0.50%) Back Office
10 1 (0.50%) Corporate Banking
Job Titles
1 51 (25.50%) Analyst
2 46 (23.00%) Business Analyst
3 27 (13.50%) Project Manager
4 26 (13.00%) Architect
5 25 (12.50%) Developer
6 21 (10.50%) Agile Business Analyst
7 18 (9.00%) Consultant
8 11 (5.50%) Solutions Architect
9 7 (3.50%) Senior Consultant
9 7 (3.50%) Technical Consultant
9 7 (3.50%) Senior Technical Consultant
9 7 (3.50%) Portfolio Manager
9 7 (3.50%) ITSM Consultant
10 6 (3.00%) E-Commerce Business Analyst
11 5 (2.50%) ServiceNow Consultant
11 5 (2.50%) UNIX Developer
11 5 (2.50%) Digital Project Manager
11 5 (2.50%) Deployment Engineer
11 5 (2.50%) Field Engineer
11 5 (2.50%) Senior Manager
Libraries, Frameworks & Software Standards
1 22 (11.00%) HTML
2 20 (10.00%) XML
3 18 (9.00%) Ajax
4 12 (6.00%) CSS
5 10 (5.00%) Web Services
6 9 (4.50%) JSP
6 9 (4.50%) CGI
7 7 (3.50%) SOAP
7 7 (3.50%) COM
7 7 (3.50%) jQuery
8 6 (3.00%) Velocity
9 5 (2.50%) .NET
10 4 (2.00%) HTML5
11 3 (1.50%) CSS3
11 3 (1.50%) ASP.NET MVC 3
11 3 (1.50%) ASP.NET MVC
11 3 (1.50%) ASP.NET Web API
11 3 (1.50%) .NET Framework
11 3 (1.50%) ASP.NET
12 2 (1.00%) EJB
Miscellaneous
1 14 (7.00%) iPad
2 9 (4.50%) Web 2.0
3 7 (3.50%) Management Information System
3 7 (3.50%) CMDB
3 7 (3.50%) Clustering
4 6 (3.00%) NHS
5 4 (2.00%) Social Media
5 4 (2.00%) SWIFT
6 3 (1.50%) Replication
7 2 (1.00%) Statistics
7 2 (1.00%) Online Banking
7 2 (1.00%) Mathematics
7 2 (1.00%) PKI
8 1 (0.50%) Economics
8 1 (0.50%) Copywriting
8 1 (0.50%) Data Integration
8 1 (0.50%) FMCG
8 1 (0.50%) Visualisation
8 1 (0.50%) Computer Science
8 1 (0.50%) Blackberry
Operating Systems
1 41 (20.50%) Windows
2 19 (9.50%) Windows 7
3 16 (8.00%) Windows 8
4 12 (6.00%) Windows Server 2008
5 11 (5.50%) UNIX
6 9 (4.50%) Linux
7 8 (4.00%) Windows Server 2003
8 3 (1.50%) Android
8 3 (1.50%) Windows Server 2012
8 3 (1.50%) Apple iOS
9 2 (1.00%) AIX
10 1 (0.50%) Windows XP
10 1 (0.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 38 (19.00%) Project Management
2 37 (18.50%) Business Analysis
3 34 (17.00%) E-Commerce
4 33 (16.50%) Stakeholder Management
5 31 (15.50%) Migration
5 31 (15.50%) CRM
6 29 (14.50%) Scrum
7 26 (13.00%) B2C
7 26 (13.00%) ITIL
8 25 (12.50%) Service Management
9 23 (11.50%) Business Process Mapping
10 21 (10.50%) Use Case
11 20 (10.00%) PRINCE2
12 11 (5.50%) Agile Software Development
13 10 (5.00%) Analytics
14 8 (4.00%) Business Transformation
14 8 (4.00%) Workflow
14 8 (4.00%) Data Modelling
14 8 (4.00%) ETL
14 8 (4.00%) System Testing
Programming Languages
1 25 (12.50%) JavaScript
2 21 (10.50%) SQL
3 13 (6.50%) PowerShell
4 11 (5.50%) PHP
4 11 (5.50%) Shell Script
5 7 (3.50%) VBScript
5 7 (3.50%) C#
6 6 (3.00%) Perl
6 6 (3.00%) PL/SQL
7 5 (2.50%) VB
8 4 (2.00%) C
9 3 (1.50%) Java
10 1 (0.50%) VBA
10 1 (0.50%) Apex Code
10 1 (0.50%) R
10 1 (0.50%) Data Analysis Expressions (DAX)
Qualifications
1 46 (23.00%) Degree
2 28 (14.00%) Security Cleared
3 18 (9.00%) SC Cleared
4 17 (8.50%) Microsoft Certification
4 17 (8.50%) MCTS
4 17 (8.50%) MCITP
5 9 (4.50%) PMP
5 9 (4.50%) PMI Certification
6 6 (3.00%) DV Cleared
7 5 (2.50%) Six Sigma Black Belt
8 1 (0.50%) PRINCE2 Practitioner
8 1 (0.50%) ACCA
8 1 (0.50%) CIMA
8 1 (0.50%) MBA
8 1 (0.50%) PhD
8 1 (0.50%) ISEB
Quality Assurance & Compliance
1 4 (2.00%) ISO 8583
2 3 (1.50%) QA
3 1 (0.50%) SLA
3 1 (0.50%) COBIT
System Software
1 22 (11.00%) Active Directory
2 9 (4.50%) Terminal Services
3 5 (2.50%) Terminal Server
3 5 (2.50%) XenApp
4 4 (2.00%) Hyper-V
5 2 (1.00%) vSphere
5 2 (1.00%) VMware ESXi
5 2 (1.00%) Xen
6 1 (0.50%) Microsoft App-V
6 1 (0.50%) MetaFrame
Systems Management
1 17 (8.50%) SCCM
2 9 (4.50%) Control-M
2 9 (4.50%) WSUS
3 7 (3.50%) HP UCMDB
4 3 (1.50%) Forefront Identity Manager
5 2 (1.00%) FortiGate
6 1 (0.50%) SCOM
6 1 (0.50%) Netcool
6 1 (0.50%) OPNET
6 1 (0.50%) WMI
Vendors
1 33 (16.50%) Microsoft
2 23 (11.50%) Oracle
3 21 (10.50%) hybris
4 16 (8.00%) HP
5 15 (7.50%) Citrix
6 12 (6.00%) BMC
7 9 (4.50%) Remedy
7 9 (4.50%) Cisco
8 7 (3.50%) IBM
8 7 (3.50%) EMC
8 7 (3.50%) ServiceNow
9 6 (3.00%) Becrypt
9 6 (3.00%) ATG
9 6 (3.00%) Informatica
10 5 (2.50%) Sybase
10 5 (2.50%) Dell
10 5 (2.50%) Salesforce.com
11 4 (2.00%) JBoss
12 3 (1.50%) VMware
12 3 (1.50%) SAP
Hampshire
Nationwide People Ltd
Rate: £400 - £450 Per Day
Posted: 3 days ago
London
Hydrogen Group
Rate: £0.00 - £600.00 per annum
Posted: 4 days ago
Central London / West End
Salt
Rate: £300 per day
Posted: 6 days ago
London
Staffworx Ltd
Rate: excellent rate
Posted: 6 days ago
Glasgow
Computer Futures
Rate: £250 - £350 per day + competitive
Posted: 11 days ago