The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 493 488 479
Rank change year-on-year
-5 -9
Contract jobs citing Customer Engagement 126 113 100
As % of all contract IT jobs located in the UK 0.24% 0.22% 0.21%
As % of the Processes & Methodologies category 0.30% 0.29% 0.27%
Number of daily rates quoted 73 73 57
Average daily rate £425 £425 £400
Average daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £228 £240 £262
10% offered a daily rate of more than £560 £550 £511
UK excluding London average daily rate £410 £425 £325
% change year-on-year
-3.52% +30.76%
Number of hourly rates quoted 3 2 1
Average hourly rate £42.50 £21.58 £21.34
Average hourly rate % change year-on-year
+96.94% +1.12%
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41710 39321 37141
As % of all contract IT jobs located in the UK 81.10% 77.61% 76.47%
Number of daily rates quoted 27291 25151 22514
Average daily rate £425 £422 £400
Average daily rate % change year-on-year
+0.73% +5.47%
90% offered a daily rate of more than £300 £285 £270
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1208 1037 1128
Average hourly rate £39.31 £26.00 £27.50
Average hourly rate % change year-on-year
+51.17% -5.45%
90% offered a hourly rate of more than £13.00 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £52.40
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 5 February 2016.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 5 February 2016.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 118 £425 - 60
London +12 59 £425 -5.55% 22
South East -9 32 £450 +5.88% 18
Berkshire -4 21 £463 +8.82% 4
Reading -22 11 £438 +2.94% 4
South West +4 8 £345 +31.42% 2
North West -11 8 £400 +1.26% 2
Bristol 0 7 £375 +66.66%
Manchester - 7 £400 - 1
Scotland -10 6 £340 -24.44% 3
Edinburgh -13 4 £340 - 1
North East - 4 £500 - 1
Surrey - 4 £411 - 4
Buckinghamshire +16 3 - - 2
Milton Keynes +9 3 - -
Windsor +3 3 £480 -
Yorkshire -8 3 £315 -14.28% 1
East Midlands - 3 £375 - 1
West Midlands - 3 £308 - 12
Slough - 3 £325 -
Brighton +6 2 £230 -20.00%
East Sussex +2 2 £230 -20.00%
West Yorkshire - 2 £315 - 1
Tyne and Wear - 2 £493 - 1
Hayes - 2 £560 - 1
Hounslow - 2 £560 -
Bracknell - 2 £530 -
Newcastle upon Tyne - 2 £493 -
City of London +34 1 - - 2
Hook +11 1 £320 -12.32%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 55 (22.36%) Finance
2 52 (21.14%) Agile Software Development
3 44 (17.89%) ITIL
4 35 (14.23%) Marketing
5 34 (13.82%) Degree
5 34 (13.82%) Windows
6 33 (13.41%) Microsoft
6 33 (13.41%) Security Cleared
7 32 (13.01%) SC Cleared
8 28 (11.38%) Stakeholder Management
9 25 (10.16%) Data Management
10 24 (9.76%) Service Management
10 24 (9.76%) User Experience
11 23 (9.35%) Data Quality
11 23 (9.35%) Project Management
11 23 (9.35%) Informatica
11 23 (9.35%) PowerCenter
12 22 (8.94%) Master Data Management
13 19 (7.72%) MS Excel
13 19 (7.72%) Telecoms
14 18 (7.32%) CRM
14 18 (7.32%) Active Directory
14 18 (7.32%) Presales
15 16 (6.50%) PMP
15 16 (6.50%) PMI Certification
15 16 (6.50%) SAP
15 16 (6.50%) JavaScript
15 16 (6.50%) Service Delivery
15 16 (6.50%) Business Analysis
16 15 (6.10%) Analytics

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (0.81%) BizTalk Server
1 2 (0.81%) CMS
1 2 (0.81%) JBoss
1 2 (0.81%) NetWeaver
1 2 (0.81%) Oracle Workflow
1 2 (0.81%) SAS
2 1 (0.41%) Apache
2 1 (0.41%) Apache Pig
2 1 (0.41%) Apache ServiceMix
2 1 (0.41%) MS Exchange
2 1 (0.41%) Mule
2 1 (0.41%) OpenStack
2 1 (0.41%) SharePoint
2 1 (0.41%) WebSphere
Applications
1 19 (7.72%) MS Excel
2 10 (4.07%) MS Office
3 4 (1.63%) MS Project
4 2 (0.81%) Adobe Illustrator
4 2 (0.81%) MS PowerPoint
4 2 (0.81%) MS Visio
4 2 (0.81%) Photoshop
4 2 (0.81%) SPSS
5 1 (0.41%) OmniGraffle
Business Applications
1 5 (2.03%) Radian6
1 5 (2.03%) WebTrends
2 3 (1.22%) SAP Oil and Gas
3 2 (0.81%) Dynamics CRM
3 2 (0.81%) Oracle Applications
3 2 (0.81%) SAP CRM
3 2 (0.81%) SAP hybris
4 1 (0.41%) assyst
4 1 (0.41%) SAP MM
Cloud Services
1 8 (3.25%) Office 365
2 7 (2.85%) Microsoft Azure
3 5 (2.03%) Adobe Analytics
3 5 (2.03%) Amazon AWS
4 3 (1.22%) Azure Active Directory
4 3 (1.22%) SoftLayer
5 2 (0.81%) Cloud Computing
5 2 (0.81%) IaaS
6 1 (0.41%) Google Cloud Platform
6 1 (0.41%) Google Compute Engine
6 1 (0.41%) PaaS
6 1 (0.41%) SaaS
Communications & Networking
1 11 (4.47%) VPN
2 9 (3.66%) LDAP
2 9 (3.66%) SSL
3 7 (2.85%) Firewall
4 6 (2.44%) DHCP
4 6 (2.44%) DNS
4 6 (2.44%) MPLS
5 4 (1.63%) BGP
5 4 (1.63%) Cisco Nexus
5 4 (1.63%) LAN
5 4 (1.63%) OSPF
5 4 (1.63%) WAN
6 2 (0.81%) Internet
6 2 (0.81%) Intranet
7 1 (0.41%) CDMA
7 1 (0.41%) FTP
7 1 (0.41%) GPRS
7 1 (0.41%) GSM
7 1 (0.41%) SAN
7 1 (0.41%) UMTS
Database & Business Intelligence
1 23 (9.35%) PowerCenter
2 5 (2.03%) SQL Server
3 4 (1.63%) SQL Server Reporting Services
4 3 (1.22%) Apache Cassandra
4 3 (1.22%) Data Warehouse
4 3 (1.22%) MariaDB
4 3 (1.22%) Microsoft Analysis Services
4 3 (1.22%) MySQL
4 3 (1.22%) SAP BI
4 3 (1.22%) SQL Server Analysis Services
5 2 (0.81%) Enterprise Data Warehouse
5 2 (0.81%) Oracle Database
5 2 (0.81%) Pentaho
5 2 (0.81%) SAP HANA
5 2 (0.81%) SQL Server Integration Services
6 1 (0.41%) Big Data
6 1 (0.41%) MS Access
6 1 (0.41%) PostgreSQL
6 1 (0.41%) Relational Database
6 1 (0.41%) SAP BW
Development Applications
1 3 (1.22%) Axure RP
1 3 (1.22%) JIRA
1 3 (1.22%) Selenium
2 2 (0.81%) Team Foundation Server
2 2 (0.81%) Visual Studio
3 1 (0.41%) Balsamiq Mockups
3 1 (0.41%) HP UFT
3 1 (0.41%) LoadRunner
3 1 (0.41%) MSI
3 1 (0.41%) Talend Open Studio
3 1 (0.41%) Xcode
General
1 55 (22.36%) Finance
2 35 (14.23%) Marketing
3 19 (7.72%) Telecoms
4 13 (5.28%) Banking
4 13 (5.28%) Retail
5 8 (3.25%) Law
6 6 (2.44%) Financial Institution
6 6 (2.44%) Manufacturing
7 3 (1.22%) Electronics
7 3 (1.22%) Publishing
8 2 (0.81%) Billing
8 2 (0.81%) Legal
8 2 (0.81%) Pharmaceutical
9 1 (0.41%) Aerospace
9 1 (0.41%) Back Office
9 1 (0.41%) Games
9 1 (0.41%) Multimedia
9 1 (0.41%) Retail Banking
Job Titles
1 45 (18.29%) Developer
2 37 (15.04%) Analyst
2 37 (15.04%) Architect
3 30 (12.20%) Project Manager
4 29 (11.79%) Consultant
5 23 (9.35%) Informatica Developer
6 22 (8.94%) Business Analyst
7 15 (6.10%) Solutions Architect
8 14 (5.69%) IT Manager
9 10 (4.07%) IT Relationships Manager
9 10 (4.07%) Relationships Manager
9 10 (4.07%) Senior Consultant
9 10 (4.07%) Senior Developer
9 10 (4.07%) Technical Consultant
10 9 (3.66%) ITSM Consultant
10 9 (3.66%) ITSM Developer
10 9 (3.66%) Senior ITSM Consultant
10 9 (3.66%) Senior Technical Consultant
10 9 (3.66%) Service Analyst
10 9 (3.66%) Service Architect
Libraries, Frameworks & Software Standards
1 15 (6.10%) HTML
2 13 (5.28%) CSS
3 11 (4.47%) Web Services
4 10 (4.07%) SOAP
4 10 (4.07%) XML
5 9 (3.66%) .NET
5 9 (3.66%) Ajax
5 9 (3.66%) COM
6 4 (1.63%) J2EE
7 3 (1.22%) ActiveMQ
7 3 (1.22%) AngularJS
7 3 (1.22%) HornetQ
7 3 (1.22%) jQuery
7 3 (1.22%) RabbitMQ
7 3 (1.22%) Twitter Bootstrap
8 2 (0.81%) Apache Camel
9 1 (0.41%) Kafka
9 1 (0.41%) OSGi
9 1 (0.41%) REST
9 1 (0.41%) ZeroMQ
Miscellaneous
1 24 (9.76%) User Experience
2 12 (4.88%) Analytical Skills
3 11 (4.47%) Data Centre
4 10 (4.07%) Social Media
5 9 (3.66%) CMDB
6 5 (2.03%) Enterprise Software
6 5 (2.03%) Fintech
6 5 (2.03%) Hedge funds
7 4 (1.63%) Mobile App
8 3 (1.22%) Client/Server
8 3 (1.22%) Mainframe
9 2 (0.81%) Computer Science
9 2 (0.81%) Data Integration
9 2 (0.81%) Data Protection Act
9 2 (0.81%) e-Learning
9 2 (0.81%) FMCG
9 2 (0.81%) Freedom of Information
9 2 (0.81%) iPad
9 2 (0.81%) Replication
9 2 (0.81%) Visualisation
Operating Systems
1 34 (13.82%) Windows
2 13 (5.28%) Windows 7
2 13 (5.28%) Windows Server 2003
3 11 (4.47%) Windows 10
4 8 (3.25%) Linux
4 8 (3.25%) Windows 8
4 8 (3.25%) Windows Server 2008
5 6 (2.44%) Windows Server
6 5 (2.03%) Windows Server 2012
6 5 (2.03%) Windows Vista
7 3 (1.22%) Unix
7 3 (1.22%) Windows XP
8 1 (0.41%) Android
8 1 (0.41%) Apple iOS
Processes & Methodologies
1 52 (21.14%) Agile Software Development
2 44 (17.89%) ITIL
3 28 (11.38%) Stakeholder Management
4 25 (10.16%) Data Management
5 24 (9.76%) Service Management
6 23 (9.35%) Project Management
7 22 (8.94%) Master Data Management
8 18 (7.32%) CRM
8 18 (7.32%) Presales
9 16 (6.50%) Business Analysis
9 16 (6.50%) Service Delivery
10 15 (6.10%) Analytics
10 15 (6.10%) PRINCE2
11 14 (5.69%) Mentoring
12 12 (4.88%) ITSM
12 12 (4.88%) Migration
12 12 (4.88%) Scrum
13 11 (4.47%) GAP Analysis
14 10 (4.07%) Technical Architecture
15 9 (3.66%) IT Asset Management
Programming Languages
1 16 (6.50%) JavaScript
2 8 (3.25%) SQL
3 7 (2.85%) Java
3 7 (2.85%) PowerShell
4 6 (2.44%) Python
5 5 (2.03%) C#
5 5 (2.03%) VBScript
6 4 (1.63%) VB.NET
7 3 (1.22%) C++
7 3 (1.22%) Go
7 3 (1.22%) Perl
7 3 (1.22%) PHP
7 3 (1.22%) Scala
8 1 (0.41%) ActionScript
8 1 (0.41%) Objective-C
8 1 (0.41%) Ruby
8 1 (0.41%) VB
8 1 (0.41%) VBA
Qualifications
1 34 (13.82%) Degree
2 33 (13.41%) Security Cleared
3 32 (13.01%) SC Cleared
4 16 (6.50%) PMI Certification
4 16 (6.50%) PMP
5 14 (5.69%) Microsoft Certification
6 10 (4.07%) MCITP
6 10 (4.07%) MCTS
7 9 (3.66%) Cisco Certification
8 7 (2.85%) PRINCE2 Certification
9 5 (2.03%) MCSE
10 4 (1.63%) CCNP
10 4 (1.63%) MCSA
11 3 (1.22%) A+ Certification
11 3 (1.22%) ACSA
11 3 (1.22%) CCENT
11 3 (1.22%) CCNA
11 3 (1.22%) Network+ Certification
11 3 (1.22%) VMware Certified Professional (VCP)
12 2 (0.81%) DV Cleared
Quality Assurance & Compliance
1 23 (9.35%) Data Quality
2 3 (1.22%) QA
2 3 (1.22%) SLA
3 1 (0.41%) COBIT
3 1 (0.41%) RosettaNet
System Software
1 18 (7.32%) Active Directory
2 10 (4.07%) BitLocker
3 5 (2.03%) VMware Infrastructure
4 3 (1.22%) Terminal Server
5 2 (0.81%) Microsoft App-V
6 1 (0.41%) Hyper-V
6 1 (0.41%) Oracle RAC
6 1 (0.41%) VMware ESX
6 1 (0.41%) XenDesktop
Systems Management
1 11 (4.47%) SCCM
2 9 (3.66%) HP UCMDB
3 3 (1.22%) Backup Exec
3 3 (1.22%) Forefront Identity Manager
3 3 (1.22%) Norton AntiVirus
3 3 (1.22%) WSUS
4 1 (0.41%) AppDNA
4 1 (0.41%) HP Quality Center
4 1 (0.41%) Tivoli
Vendors
1 33 (13.41%) Microsoft
2 23 (9.35%) Informatica
3 16 (6.50%) SAP
4 14 (5.69%) Cisco
5 12 (4.88%) ServiceNow
5 12 (4.88%) VMware
6 10 (4.07%) Oracle
7 9 (3.66%) Becrypt
7 9 (3.66%) CA
8 7 (2.85%) Citrix
9 6 (2.44%) Nimsoft
10 5 (2.03%) Adobe
10 5 (2.03%) Coremetrics
10 5 (2.03%) Infovista
11 4 (1.63%) HP
11 4 (1.63%) hybris
11 4 (1.63%) Salesforce.com
12 3 (1.22%) Apple
12 3 (1.22%) Google
12 3 (1.22%) Rackspace
South West London
Agile Recruitment
Rate: Based on experience
Posted: 2 days ago
Hayes, Middlesex
The Resourcing Hub
Rate: From £550 to £580 per day
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 2 days ago
Bournemouth, Dorset
Ageas Retail Limited - Bournemouth Office
Rate: up to £350 per day
Posted: 4 days ago
City, London
Salt
Rate: £20000 - £22000 per annum
Posted: 5 days ago
Bournemouth, Dorset
Ageas Retail Limited - Bournemouth Office
Rate: up to £60,000 + benefits
Posted: 10 days ago
Prudhoe, Northumberland
Daisy Group
Rate: £450 p/d contract
Posted: 11 days ago