Customer Engagement Contracts
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
21 May 2013		 Same period 2012 Same period 2011
Customer Engagement
Rank 482 531 550
Rank change year-on-year
+49 +19
Contract jobs citing Customer Engagement 58 50 30
As % of all contract IT jobs located in the UK 0.123% 0.086% 0.050%
As % of the Processes & Methodologies category 0.173% 0.126% 0.074%
Number of daily rates quoted 27 26 13
Average daily rate £417 £400 £450
Average daily rate % change year-on-year
+4.25% -11.11%
90% offered a daily rate of more than £213 £285 £332
10% offered a daily rate of more than £550 £515 £500
UK excluding London average daily rate £235 £400 £425
% change year-on-year
-41.25% -5.88%
Number of hourly rates quoted 0 1 3
Average hourly rate - £15.50 £16.17
Average hourly rate % change year-on-year
- -4.11%
UK excluding London average hourly rate - £15.50 £14.83
% change year-on-year
- +4.50%
All Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category		 33459 39616 40749
As % of all contract IT jobs located in the UK 70.87% 67.77% 67.74%
Number of daily rates quoted 19984 22785 23155
Average daily rate £413 £401 £438
Average daily rate % change year-on-year
+2.99% -8.45%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £580 £600
UK excluding London average daily rate £363 £365 £375
% change year-on-year
-0.68% -2.66%
Number of hourly rates quoted 998 1285 1448
Average hourly rate £31.50 £25.00 £29.00
Average hourly rate % change year-on-year
+26.00% -13.79%
90% offered a hourly rate of more than £13.50 £12.50 £13.50
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £31.50 £25.00 £30.00
% change year-on-year
+26.00% -16.66%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 21 May 2013.

Customer Engagement Daily Rate Histogram

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend

Customer Engagement
Top 23 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England +57 54 £421 +5.25%
London +23 20 £430 +7.50%
South East +23 11 £550 +30.95%
East Midlands - 10 £213 -
Yorkshire +12 9 - -
West Yorkshire +11 9 - -
City of London +17 8 £435 +16.00%
Surrey +23 7 £550 +83.33%
Leeds 0 7 - -
Derbyshire - 7 £213 -
Derby - 7 £213 -
Berkshire +9 3 - -
Reading +8 3 - -
Chiswick - 3 £220 -
East of England +7 2 £343 -33.49%
Guildford - 2 £550 -
Camberley - 2 £450 -
Wakefield - 2 - -
North West +14 1 - -
Manchester +14 1 - -
West Midlands +13 1 £638 -29.16%
Cambridgeshire +10 1 £425 -17.47%
Peterborough +2 1 £425 -17.47%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 33 (27.05%) Security Cleared
2 26 (21.31%) Internet
3 25 (20.49%) Java
4 23 (18.85%) Stakeholder Management
5 22 (18.03%) Finance
6 21 (17.21%) JavaScript
7 20 (16.39%) E-Commerce
7 20 (16.39%) Project Management
7 20 (16.39%) Agile Software Development
8 18 (14.75%) OO
8 18 (14.75%) Business Analysis
9 17 (13.93%) jQuery
9 17 (13.93%) SC Cleared
9 17 (13.93%) UML
9 17 (13.93%) C
10 15 (12.30%) Process Management
10 15 (12.30%) Configuration Management
10 15 (12.30%) Oracle
10 15 (12.30%) EJB
10 15 (12.30%) OOA/OOD
10 15 (12.30%) JBoss
10 15 (12.30%) ITIL
10 15 (12.30%) Linux
10 15 (12.30%) JMS
10 15 (12.30%) RDBMS
10 15 (12.30%) NHS
10 15 (12.30%) DV Cleared
10 15 (12.30%) JPA
10 15 (12.30%) EJB 3.0
10 15 (12.30%) RIA

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 17 (13.93%) jQuery
2 15 (12.30%) EJB
2 15 (12.30%) JMS
2 15 (12.30%) JPA
2 15 (12.30%) EJB 3.0
2 15 (12.30%) GWT
3 7 (5.738%) Swing
3 7 (5.738%) HTML5
4 6 (4.918%) Web Services
5 4 (3.279%) HTML
6 2 (1.639%) CSS3
6 2 (1.639%) XML
6 2 (1.639%) .NET
6 2 (1.639%) CSS
6 2 (1.639%) ASP.NET
7 1 (0.820%) JSP
7 1 (0.820%) Flash
7 1 (0.820%) XHTML
7 1 (0.820%) JSF
7 1 (0.820%) Ajax
Application Platforms
1 4 (3.279%) SAS
2 2 (1.639%) CMS
3 1 (0.820%) IIS
3 1 (0.820%) Lync
Applications
1 5 (4.098%) MS Excel
2 2 (1.639%) MS PowerPoint
2 2 (1.639%) MS Office
Business Applications
1 3 (2.459%) Unica Affinium
2 2 (1.639%) Taleo
Communications & Networking
1 26 (21.31%) Internet
2 6 (4.918%) Firewall
3 5 (4.098%) SAN
3 5 (4.098%) SMTP
3 5 (4.098%) Intrusion Detection
3 5 (4.098%) NAS
4 3 (2.459%) CDMA
4 3 (2.459%) GPRS
4 3 (2.459%) GSM
4 3 (2.459%) UMTS
5 2 (1.639%) BSS
6 1 (0.820%) PBX
6 1 (0.820%) SMS
6 1 (0.820%) Unified Communications
Database & Business Intelligence
1 15 (12.30%) RDBMS
2 1 (0.820%) SQL Server
2 1 (0.820%) Data Warehouse
2 1 (0.820%) BusinessObjects Web Intelligence
2 1 (0.820%) SQL Server Analysis Services
2 1 (0.820%) QlikView
Development Applications
1 15 (12.30%) Maven
2 1 (0.820%) JUnit
General
1 22 (18.03%) Finance
2 14 (11.48%) Telecoms
3 13 (10.66%) Marketing
4 12 (9.836%) Retail
5 9 (7.377%) Publishing
6 6 (4.918%) Banking
7 3 (2.459%) Advertising
8 2 (1.639%) Law
8 2 (1.639%) Legal
8 2 (1.639%) Games
9 1 (0.820%) Music
Job Titles
1 32 (26.23%) Analyst
2 25 (20.49%) Architect
3 21 (17.21%) Business Analyst
4 16 (13.11%) Developer
5 13 (10.66%) Consultant
6 11 (9.016%) Solutions Architect
7 10 (8.197%) Programme Manager
7 10 (8.197%) Java Developer
8 9 (7.377%) Business Consultant
9 7 (5.738%) Project Manager
9 7 (5.738%) Security Analyst
10 5 (4.098%) Development Manager
11 4 (3.279%) E-Commerce Manager
11 4 (3.279%) Software Engineer
12 3 (2.459%) Information Analyst
12 3 (2.459%) Change Analyst
12 3 (2.459%) Bid Manager
12 3 (2.459%) Product Manager
12 3 (2.459%) Information Security Analyst
12 3 (2.459%) SAS Analyst
Miscellaneous
1 15 (12.30%) NHS
1 15 (12.30%) RIA
2 8 (6.557%) Management Information System
3 7 (5.738%) iPad
3 7 (5.738%) Digital Media
3 7 (5.738%) iPhone
4 5 (4.098%) Mobile App
5 4 (3.279%) Social Media
5 4 (3.279%) Data Protection Act
5 4 (3.279%) Smartphone
6 3 (2.459%) CESG
7 1 (0.820%) W3C
7 1 (0.820%) Blackberry
7 1 (0.820%) Freedom of Information
7 1 (0.820%) Economics
7 1 (0.820%) Streaming Media
7 1 (0.820%) Freedom of Information Act
7 1 (0.820%) Blog
7 1 (0.820%) Podcast
7 1 (0.820%) Computer Science
Operating Systems
1 15 (12.30%) Linux
2 9 (7.377%) Windows
3 8 (6.557%) Android
3 8 (6.557%) Apple iOS
4 7 (5.738%) Solaris
5 4 (3.279%) Windows 7
5 4 (3.279%) Windows Mobile
6 2 (1.639%) Windows 8
6 2 (1.639%) Windows Server 2008
6 2 (1.639%) Windows Server 2003
Processes & Methodologies
1 23 (18.85%) Stakeholder Management
2 20 (16.39%) E-Commerce
2 20 (16.39%) Project Management
2 20 (16.39%) Agile Software Development
3 18 (14.75%) OO
3 18 (14.75%) Business Analysis
4 17 (13.93%) UML
5 15 (12.30%) Process Management
5 15 (12.30%) Configuration Management
5 15 (12.30%) OOA/OOD
5 15 (12.30%) ITIL
6 11 (9.016%) PRINCE2
7 10 (8.197%) Change Management
8 8 (6.557%) Risk Analysis
9 7 (5.738%) Information Security
9 7 (5.738%) B2B
9 7 (5.738%) Mobile Commerce
10 6 (4.918%) Information Assurance
10 6 (4.918%) Content Management
10 6 (4.918%) Scrum
Programming Languages
1 25 (20.49%) Java
2 21 (17.21%) JavaScript
3 17 (13.93%) C
4 4 (3.279%) SQL
4 4 (3.279%) Objective-C
5 2 (1.639%) PowerShell
5 2 (1.639%) VBScript
5 2 (1.639%) VB
5 2 (1.639%) C#
6 1 (0.820%) PHP
Qualifications
1 33 (27.05%) Security Cleared
2 17 (13.93%) SC Cleared
3 15 (12.30%) DV Cleared
4 9 (7.377%) Degree
5 4 (3.279%) PRINCE2 Certification
6 3 (2.459%) PMP
6 3 (2.459%) PMI Certification
7 2 (1.639%) ISEB
8 1 (0.820%) MBA
8 1 (0.820%) ACCA
8 1 (0.820%) CIMA
8 1 (0.820%) BC Cleared
8 1 (0.820%) APMP
Quality Assurance & Compliance
1 9 (7.377%) ISO/IEC 27001
2 5 (4.098%) COBIT
3 4 (3.279%) QA
4 3 (2.459%) PCI DSS
5 1 (0.820%) SLA
5 1 (0.820%) WAI
System Software
1 2 (1.639%) Active Directory
Systems Management
1 2 (1.639%) SCCM
Vendors
1 15 (12.30%) Oracle
1 15 (12.30%) JBoss
2 8 (6.557%) Cisco
3 5 (4.098%) Radware
3 5 (4.098%) McAfee
3 5 (4.098%) Juniper
4 4 (3.279%) Sencha
4 4 (3.279%) Business Objects
5 3 (2.459%) Microsoft
5 3 (2.459%) Google
5 3 (2.459%) Unica
5 3 (2.459%) Facebook
5 3 (2.459%) Twitter
6 2 (1.639%) Ericsson
6 2 (1.639%) Salesforce.com
6 2 (1.639%) VMware
7 1 (0.820%) Sage
7 1 (0.820%) Avaya
7 1 (0.820%) Huawei
7 1 (0.820%) Tandberg
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Last Updated Tuesday 21 May 2013
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