The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 472 438 487
Rank change year-on-year
-34 +49
Contract jobs citing Customer Engagement 110 121 53
As % of all contract IT jobs located in the UK 0.22% 0.25% 0.12%
As % of the Processes & Methodologies category 0.28% 0.33% 0.16%
Number of daily rates quoted 60 60 29
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £400 £500
Average daily rate % change year-on-year
+6.25% -20.00%
90% offered a daily rate of more than £324 £285 £213
10% offered a daily rate of more than £550 £490 £550
UK excluding London average daily rate £425 £350 £500
% change year-on-year
+21.42% -30.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38766 37025 32628
As % of all contract IT jobs located in the UK 76.08% 75.02% 72.93%
Number of daily rates quoted 24251 22404 19497
Average daily rate £420 £401 £400
Average daily rate % change year-on-year
+4.86% +0.12%
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £567 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 1039 1079 1146
Average hourly rate £28.50 £27.50 £30.00
Average hourly rate % change year-on-year
+3.63% -8.33%
90% offered a hourly rate of more than £12.10 £12.31 £12.00
10% offered a hourly rate of more than £49.50 £52.30 £49.80
UK excluding London average hourly rate £30.00 £27.50 £31.00
% change year-on-year
+9.09% -11.29%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 6 March 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 102 £425 +6.25% 53
South East -3 45 £425 +3.03% 12
London +3 38 £463 +2.77% 15
Berkshire +15 35 £425 - 4
Reading +12 22 £425 -10.52% 1
City of London +20 7 £480 -23.20% 5
East of England +16 6 £475 - 3
Glasgow +4 5 £550 -
Scotland -8 5 £550 - 1
South West -8 5 £225 -30.76% 3
Bracknell - 5 £425 - 2
East Sussex +5 4 £438 +118.75%
Brighton 0 4 £438 +118.75%
East Midlands -4 3 - - 1
Bristol -5 3 £183 -43.84% 3
Surrey -6 3 £338 -62.50%
Hertfordshire +4 2 - - 2
Norfolk -3 2 £400 - 1
Buckinghamshire -8 2 £350 +27.27% 1
North West -22 2 £448 +19.33% 15
Windsor - 2 - -
Bedfordshire - 2 £550 -
Edinburgh - 2 - - 1
Newport +2 1 - -
Cheshire 0 1 £395 +5.33% 13
South Wales -2 1 - -
West Midlands -5 1 - - 2
Wales -7 1 - -
Yorkshire -8 1 £135 -56.80%
Milton Keynes -8 1 - - 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 75 (34.72%) Degree
2 65 (30.09%) ITIL
3 58 (26.85%) Service Management
4 47 (21.76%) Agile Software Development
5 46 (21.30%) Microsoft
6 45 (20.83%) Windows
7 39 (18.06%) XML
8 38 (17.59%) SQL
8 38 (17.59%) Microsoft Certification
9 36 (16.67%) Finance
10 35 (16.20%) MCTS
10 35 (16.20%) MCITP
11 32 (14.81%) JavaScript
11 32 (14.81%) HTML
12 31 (14.35%) Web Services
13 30 (13.89%) CSS
14 28 (12.96%) Ajax
14 28 (12.96%) User Experience
15 26 (12.04%) .NET
15 26 (12.04%) Retail
16 25 (11.57%) Marketing
17 24 (11.11%) Active Directory
18 23 (10.65%) Project Management
19 22 (10.19%) DNS
19 22 (10.19%) IIS
19 22 (10.19%) MS Excel
19 22 (10.19%) Scrum
19 22 (10.19%) Analytics
20 21 (9.72%) Business Analysis
20 21 (9.72%) CRM

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 22 (10.19%) IIS
2 12 (5.56%) CMS
3 9 (4.17%) MS Exchange
4 7 (3.24%) IBM Notes
4 7 (3.24%) GroupWise
5 5 (2.31%) SharePoint
5 5 (2.31%) Office Communications Server
6 4 (1.85%) SAS
6 4 (1.85%) BizTalk Server
6 4 (1.85%) OpenROAD
7 3 (1.39%) Lync
8 2 (0.93%) Adobe CQ
8 2 (0.93%) Live Communications Server
9 1 (0.46%) Umbraco
9 1 (0.46%) Elasticsearch
9 1 (0.46%) Sitecore CMS
9 1 (0.46%) Tomcat
9 1 (0.46%) JBoss
Applications
1 22 (10.19%) MS Excel
2 10 (4.63%) MS Project
2 10 (4.63%) Adobe Creative Suite
3 6 (2.78%) MS PowerPoint
4 3 (1.39%) MS Office
4 3 (1.39%) MS Visio
5 1 (0.46%) Spreadsheet
Business Applications
1 4 (1.85%) Google Analytics
1 4 (1.85%) Optimost
2 3 (1.39%) Oracle EBS R12
2 3 (1.39%) Oracle EBS
3 2 (0.93%) Oracle Applications
3 2 (0.93%) SAP Oil and Gas
3 2 (0.93%) Oracle 11i
3 2 (0.93%) Magento
4 1 (0.46%) Oracle Payables
4 1 (0.46%) Oracle Receivables
4 1 (0.46%) Oracle Cash Management
4 1 (0.46%) Oracle Assets
4 1 (0.46%) Oracle E-Business Tax
4 1 (0.46%) Tridion
4 1 (0.46%) Oracle General Ledger
4 1 (0.46%) SAP SRM
Cloud Services
1 6 (2.78%) Microsoft Azure
2 5 (2.31%) Office 365
3 1 (0.46%) Amazon AWS
3 1 (0.46%) Amazon EC2
3 1 (0.46%) Amazon S3
Communications & Networking
1 22 (10.19%) DNS
2 19 (8.80%) SSL
3 17 (7.87%) LDAP
3 17 (7.87%) VPN
4 12 (5.56%) DHCP
5 10 (4.63%) Intranet
6 7 (3.24%) SAN
6 7 (3.24%) POP3
6 7 (3.24%) SMTP
6 7 (3.24%) IMAP
7 4 (1.85%) Firewall
8 2 (0.93%) Wireless
8 2 (0.93%) Wireshark
8 2 (0.93%) Network Security
8 2 (0.93%) Cisco ASA
8 2 (0.93%) LAN
8 2 (0.93%) PBX
8 2 (0.93%) PSTN
8 2 (0.93%) RTP
9 1 (0.46%) NetScreen
Database & Business Intelligence
1 6 (2.78%) Big Data
2 5 (2.31%) SQL Server
3 4 (1.85%) Data Warehouse
3 4 (1.85%) Ingres
3 4 (1.85%) RDBMS
3 4 (1.85%) PowerCenter
3 4 (1.85%) Relational Database
4 3 (1.39%) Oracle Database
4 3 (1.39%) Hadoop
4 3 (1.39%) EDRMS
5 1 (0.46%) Spotfire
5 1 (0.46%) QlikView
5 1 (0.46%) Data Mining
5 1 (0.46%) MS Access
5 1 (0.46%) NoSQL
5 1 (0.46%) Couchbase
Development Applications
1 14 (6.48%) Visual Studio
1 14 (6.48%) Axure RP
2 12 (5.56%) JIRA
3 10 (4.63%) Team Foundation Server
4 3 (1.39%) Ant
5 2 (0.93%) JUnit
5 2 (0.93%) MSI
5 2 (0.93%) NUnit
5 2 (0.93%) Maven
5 2 (0.93%) Checkstyle
5 2 (0.93%) FindBugs
6 1 (0.46%) Jenkins
6 1 (0.46%) RSpec
6 1 (0.46%) Eclipse
6 1 (0.46%) Fiddler
6 1 (0.46%) TeamCity
6 1 (0.46%) Git (software)
6 1 (0.46%) Cucumber
6 1 (0.46%) Gerrit
6 1 (0.46%) MSBuild
General
1 36 (16.67%) Finance
2 26 (12.04%) Retail
3 25 (11.57%) Marketing
4 17 (7.87%) Banking
5 10 (4.63%) Telecoms
6 9 (4.17%) Publishing
7 5 (2.31%) Retail Banking
8 4 (1.85%) Law
8 4 (1.85%) Legal
8 4 (1.85%) Financial Institution
9 3 (1.39%) Front Office
10 2 (0.93%) Electronics
10 2 (0.93%) Manufacturing
10 2 (0.93%) Games
10 2 (0.93%) Billing
10 2 (0.93%) Investment Banking
11 1 (0.46%) Dutch Language
11 1 (0.46%) German Language
11 1 (0.46%) Multimedia
11 1 (0.46%) Aerospace
Job Titles
1 39 (18.06%) Developer
2 37 (17.13%) Analyst
3 29 (13.43%) Field Engineer
4 27 (12.50%) Business Analyst
5 25 (11.57%) Consultant
6 20 (9.26%) Project Manager
7 18 (8.33%) Technical Consultant
8 17 (7.87%) Architect
8 17 (7.87%) ITSM Consultant
8 17 (7.87%) Technical Developer
8 17 (7.87%) ServiceNow Consultant
8 17 (7.87%) ServiceNow Developer
9 16 (7.41%) Support Engineer
10 15 (6.94%) Senior Developer
10 15 (6.94%) Senior Consultant
10 15 (6.94%) Senior Technical Consultant
11 14 (6.48%) Solutions Architect
12 10 (4.63%) Server Engineer
13 9 (4.17%) Designer
13 9 (4.17%) CMS Developer
Libraries, Frameworks & Software Standards
1 39 (18.06%) XML
2 32 (14.81%) HTML
3 31 (14.35%) Web Services
4 30 (13.89%) CSS
5 28 (12.96%) Ajax
6 26 (12.04%) .NET
7 18 (8.33%) SOAP
8 16 (7.41%) COM
9 15 (6.94%) ASP.NET
10 12 (5.56%) jQuery
10 12 (5.56%) Twitter Bootstrap
11 10 (4.63%) XSD
11 10 (4.63%) XSLT
11 10 (4.63%) XHTML
12 4 (1.85%) REST
12 4 (1.85%) .NET Framework
13 3 (1.39%) WCF
14 2 (0.93%) WPF
14 2 (0.93%) WF
14 2 (0.93%) JSON
Miscellaneous
1 28 (12.96%) User Experience
2 18 (8.33%) Analytical Skills
3 17 (7.87%) CMDB
4 11 (5.09%) Clustering
5 10 (4.63%) W3C
5 10 (4.63%) Web 2.0
6 8 (3.70%) Social Media
6 8 (3.70%) iPad
7 6 (2.78%) Management Information System
8 4 (1.85%) Replication
8 4 (1.85%) Performance Metrics
9 3 (1.39%) Digital Media
9 3 (1.39%) Blog
10 2 (0.93%) Statistics
10 2 (0.93%) PKI
10 2 (0.93%) CESG
10 2 (0.93%) DTV
10 2 (0.93%) Mobile App
10 2 (0.93%) Data Structures
11 1 (0.46%) Client/Server
Operating Systems
1 45 (20.83%) Windows
2 17 (7.87%) Windows 7
3 10 (4.63%) Windows 8
4 9 (4.17%) Windows Server 2003
5 7 (3.24%) Windows Server 2008
6 5 (2.31%) UNIX
6 5 (2.31%) Linux
7 4 (1.85%) AIX
8 3 (1.39%) Windows Server 2012
Processes & Methodologies
1 65 (30.09%) ITIL
2 58 (26.85%) Service Management
3 47 (21.76%) Agile Software Development
4 23 (10.65%) Project Management
5 22 (10.19%) Scrum
5 22 (10.19%) Analytics
6 21 (9.72%) CRM
6 21 (9.72%) Business Analysis
7 18 (8.33%) E-Commerce
8 17 (7.87%) PRINCE2
8 17 (7.87%) Programme Management
8 17 (7.87%) ITSM
8 17 (7.87%) Technical Architecture
8 17 (7.87%) ITIL V2
8 17 (7.87%) IT Asset Management
9 16 (7.41%) Business Intelligence
10 15 (6.94%) B2C
10 15 (6.94%) Stakeholder Management
11 14 (6.48%) Disaster Recovery
12 13 (6.02%) Content Management
Programming Languages
1 38 (17.59%) SQL
2 32 (14.81%) JavaScript
3 16 (7.41%) PowerShell
4 15 (6.94%) C#
5 11 (5.09%) VBScript
6 7 (3.24%) VB.NET
6 7 (3.24%) Java
7 4 (1.85%) Python
8 3 (1.39%) C
8 3 (1.39%) C++
9 2 (0.93%) Perl
9 2 (0.93%) PHP
9 2 (0.93%) F#
9 2 (0.93%) VBA
9 2 (0.93%) VB
9 2 (0.93%) Ruby
10 1 (0.46%) Golang
10 1 (0.46%) Shell Script
10 1 (0.46%) T-SQL
Qualifications
1 75 (34.72%) Degree
2 38 (17.59%) Microsoft Certification
3 35 (16.20%) MCTS
3 35 (16.20%) MCITP
4 15 (6.94%) Security Cleared
5 14 (6.48%) VCP4
6 10 (4.63%) SC Cleared
6 10 (4.63%) MCSE
7 3 (1.39%) DV Cleared
8 2 (0.93%) MCP
8 2 (0.93%) MCSD
8 2 (0.93%) PRINCE2 Certification
8 2 (0.93%) PMP
8 2 (0.93%) PMI Certification
9 1 (0.46%) HND
9 1 (0.46%) CCNA
9 1 (0.46%) Cisco Certification
Quality Assurance & Compliance
1 9 (4.17%) QA
2 7 (3.24%) SLA
3 4 (1.85%) Data Quality
4 1 (0.46%) Sarbanes-Oxley
System Software
1 24 (11.11%) Active Directory
2 5 (2.31%) Microsoft App-V
3 4 (1.85%) VMware Infrastructure
4 3 (1.39%) Hyper-V
5 1 (0.46%) vSphere
Systems Management
1 17 (7.87%) HP UCMDB
2 8 (3.70%) WMI
2 8 (3.70%) SCCM
2 8 (3.70%) SCOM
2 8 (3.70%) SCSM
3 4 (1.85%) MOM
4 3 (1.39%) Forefront Identity Manager
5 1 (0.46%) Opscode Chef
5 1 (0.46%) SCVMM
5 1 (0.46%) Puppet
Vendors
1 46 (21.30%) Microsoft
2 17 (7.87%) ServiceNow
3 14 (6.48%) Google
3 14 (6.48%) Adobe
4 10 (4.63%) HP
4 10 (4.63%) Open Text
4 10 (4.63%) RedDot
5 9 (4.17%) Oracle
6 8 (3.70%) Lotus
6 8 (3.70%) hybris
7 7 (3.24%) Novell
8 6 (2.78%) Capita
8 6 (2.78%) Cisco
8 6 (2.78%) Citrix
9 4 (1.85%) Informatica
9 4 (1.85%) VMware
9 4 (1.85%) Tealeaf
9 4 (1.85%) Becrypt
10 3 (1.39%) SAP
10 3 (1.39%) Avaya
London
iKonnect
Rate: £500 - £650 per day
Posted: Yesterday
City, London
Reed Professional Services
Rate: £300 - £400 per day
Posted: 2 days ago
London
Staffworx Ltd
Rate: to £100K or excellent day rates
Posted: 3 days ago
Reading
Volt
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Croydon
Land Registry
Rate: £29,550 per year + Excellent Benefits
Posted: 8 days ago
Leicester, Leicestershire
De Montfort University
Posted: 21 days ago
Edinburgh, Midlothian
QA Limited
Rate: £221.25 per week
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