The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 480 462 482
Rank change year-on-year
-18 +20
Contract jobs citing Customer Engagement 110 126 68
As % of all contract IT jobs located in the UK 0.20% 0.24% 0.15%
As % of the Processes & Methodologies category 0.26% 0.32% 0.20%
Number of daily rates quoted 59 57 32
Average daily rate
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£425 £388 £409
Average daily rate % change year-on-year
+9.67% -5.14%
90% offered a daily rate of more than £323 £274 £213
10% offered a daily rate of more than £550 £475 £550
UK excluding London average daily rate £400 £375 £336
% change year-on-year
+6.66% +11.52%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41890 39937 34135
As % of all contract IT jobs located in the UK 76.23% 74.95% 73.39%
Number of daily rates quoted 26101 24544 20460
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £555 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1180 1127 1112
Average hourly rate £29.00 £27.50 £32.00
Average hourly rate % change year-on-year
+5.45% -14.06%
90% offered a hourly rate of more than £12.10 £12.25 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.50
UK excluding London average hourly rate £30.20 £27.50 £32.00
% change year-on-year
+9.81% -14.06%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 31 March 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 103 £425 +6.25% 56
London +19 42 £463 +8.82% 21
South East -32 35 £425 +3.03% 11
Berkshire +12 27 £425 -5.55% 5
Reading +7 15 £425 -10.52% 3
East of England +13 9 £375 -5.66% 2
East Midlands -2 8 £438 -
City of London - 7 £480 - 8
Hertfordshire +8 5 £375 - 1
Bracknell - 5 £425 -
Glasgow -1 4 £550 -
Scotland -11 4 £550 +144.44%
Surrey +2 3 £338 - 2
Bristol -3 3 £278 -14.61% 1
Norfolk -5 3 £400 -4.76%
South West -7 3 £278 -14.61% 2
Northampton -13 3 £438 -
Northamptonshire -15 3 £438 -
North West -22 3 £448 +8.48% 15
East Sussex 0 2 £413 +130.76%
Brighton -3 2 £413 +130.76%
Cheshire -5 2 £395 +5.33% 14
Buckinghamshire -8 2 £350 +16.66%
South Wales +3 1 - -
Newport +2 1 - -
Wales -9 1 - -
Edinburgh -10 1 - -
Yorkshire -12 1 £135 -58.46% 1
Manchester -13 1 £500 +29.03% 1
West Midlands -18 1 - - 4

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 81 (38.39%) Degree
2 63 (29.86%) ITIL
3 54 (25.59%) Service Management
4 53 (25.12%) Agile Software Development
5 52 (24.64%) Microsoft
6 46 (21.80%) Windows
7 41 (19.43%) XML
8 39 (18.48%) Microsoft Certification
9 38 (18.01%) SQL
10 36 (17.06%) HTML
10 36 (17.06%) JavaScript
10 36 (17.06%) MCITP
10 36 (17.06%) MCTS
11 35 (16.59%) User Experience
12 34 (16.11%) CSS
13 33 (15.64%) Web Services
13 33 (15.64%) Retail
14 31 (14.69%) Ajax
14 31 (14.69%) Finance
15 27 (12.80%) Business Analysis
16 25 (11.85%) Scrum
16 25 (11.85%) Active Directory
16 25 (11.85%) .NET
17 24 (11.37%) Stakeholder Management
17 24 (11.37%) Marketing
18 23 (10.90%) IIS
18 23 (10.90%) MS Excel
18 23 (10.90%) E-Commerce
18 23 (10.90%) DNS
18 23 (10.90%) Project Management

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 23 (10.90%) IIS
2 14 (6.64%) CMS
3 9 (4.27%) MS Exchange
4 7 (3.32%) IBM Notes
4 7 (3.32%) GroupWise
5 5 (2.37%) Office Communications Server
6 4 (1.90%) Adobe CQ
6 4 (1.90%) SharePoint
6 4 (1.90%) SAS
7 3 (1.42%) BizTalk Server
7 3 (1.42%) OpenROAD
7 3 (1.42%) Sitecore CMS
7 3 (1.42%) Lync
7 3 (1.42%) Umbraco
8 2 (0.95%) Live Communications Server
9 1 (0.47%) Elasticsearch
9 1 (0.47%) Tomcat
9 1 (0.47%) JBoss
Applications
1 23 (10.90%) MS Excel
2 10 (4.74%) Adobe Creative Suite
3 6 (2.84%) MS Project
4 5 (2.37%) MS PowerPoint
5 4 (1.90%) MS Office
5 4 (1.90%) MS Visio
6 1 (0.47%) Spreadsheet
Business Applications
1 4 (1.90%) Magento
1 4 (1.90%) Optimost
1 4 (1.90%) Google Analytics
2 3 (1.42%) Tridion
2 3 (1.42%) Oracle EBS
3 2 (0.95%) SAP Oil and Gas
4 1 (0.47%) SAP SRM
4 1 (0.47%) Oracle Payables
4 1 (0.47%) Oracle Receivables
4 1 (0.47%) Oracle Cash Management
4 1 (0.47%) Oracle Assets
4 1 (0.47%) Oracle E-Business Tax
4 1 (0.47%) Oracle General Ledger
4 1 (0.47%) Oracle EBS R12
Cloud Services
1 8 (3.79%) Microsoft Azure
2 5 (2.37%) Office 365
3 1 (0.47%) Amazon AWS
3 1 (0.47%) Amazon EC2
3 1 (0.47%) Amazon S3
Communications & Networking
1 23 (10.90%) DNS
2 21 (9.95%) SSL
3 19 (9.00%) LDAP
3 19 (9.00%) VPN
4 12 (5.69%) DHCP
5 10 (4.74%) Intranet
6 7 (3.32%) SAN
6 7 (3.32%) POP3
6 7 (3.32%) SMTP
6 7 (3.32%) IMAP
7 3 (1.42%) Wireshark
7 3 (1.42%) Firewall
7 3 (1.42%) Wireless
8 2 (0.95%) Internet
8 2 (0.95%) RTP
8 2 (0.95%) HTTPS
8 2 (0.95%) HTTP
8 2 (0.95%) LAN
8 2 (0.95%) PBX
8 2 (0.95%) PSTN
Database & Business Intelligence
1 7 (3.32%) Big Data
2 6 (2.84%) SQL Server
2 6 (2.84%) PowerCenter
3 5 (2.37%) Data Warehouse
4 3 (1.42%) Ingres
4 3 (1.42%) Hadoop
4 3 (1.42%) RDBMS
4 3 (1.42%) Relational Database
5 2 (0.95%) Oracle Database
5 2 (0.95%) MS Access
5 2 (0.95%) EDRMS
6 1 (0.47%) Spotfire
6 1 (0.47%) QlikView
6 1 (0.47%) Data Mining
6 1 (0.47%) NoSQL
6 1 (0.47%) Couchbase
Development Applications
1 18 (8.53%) JIRA
2 15 (7.11%) Axure RP
2 15 (7.11%) Visual Studio
3 8 (3.79%) Team Foundation Server
4 3 (1.42%) Ant
5 2 (0.95%) JUnit
5 2 (0.95%) MSI
5 2 (0.95%) NUnit
5 2 (0.95%) Maven
5 2 (0.95%) Checkstyle
5 2 (0.95%) Fiddler
5 2 (0.95%) FindBugs
6 1 (0.47%) Jenkins
6 1 (0.47%) TeamCity
6 1 (0.47%) Git (software)
6 1 (0.47%) RSpec
6 1 (0.47%) Cucumber
6 1 (0.47%) MSBuild
6 1 (0.47%) Eclipse
General
1 33 (15.64%) Retail
2 31 (14.69%) Finance
3 24 (11.37%) Marketing
4 18 (8.53%) Banking
5 9 (4.27%) Telecoms
5 9 (4.27%) Publishing
6 5 (2.37%) Financial Institution
6 5 (2.37%) Retail Banking
7 4 (1.90%) Law
7 4 (1.90%) Legal
8 3 (1.42%) Front Office
8 3 (1.42%) Investment Banking
9 2 (0.95%) Billing
9 2 (0.95%) Electronics
9 2 (0.95%) Manufacturing
10 1 (0.47%) Games
10 1 (0.47%) Dutch Language
10 1 (0.47%) German Language
10 1 (0.47%) Multimedia
Job Titles
1 42 (19.91%) Developer
1 42 (19.91%) Analyst
2 31 (14.69%) Business Analyst
2 31 (14.69%) Field Engineer
3 27 (12.80%) Consultant
4 19 (9.00%) Technical Consultant
4 19 (9.00%) ITSM Consultant
4 19 (9.00%) Technical Developer
4 19 (9.00%) ServiceNow Consultant
4 19 (9.00%) ServiceNow Developer
5 17 (8.06%) Senior Developer
5 17 (8.06%) Senior Consultant
5 17 (8.06%) Architect
5 17 (8.06%) Senior Technical Consultant
6 16 (7.58%) Project Manager
7 14 (6.64%) Solutions Architect
7 14 (6.64%) Support Engineer
8 13 (6.16%) Designer
9 11 (5.21%) Agile Business Analyst
10 9 (4.27%) CMS Developer
Libraries, Frameworks & Software Standards
1 41 (19.43%) XML
2 36 (17.06%) HTML
3 34 (16.11%) CSS
4 33 (15.64%) Web Services
5 31 (14.69%) Ajax
6 25 (11.85%) .NET
7 20 (9.48%) SOAP
8 18 (8.53%) COM
9 16 (7.58%) ASP.NET
10 13 (6.16%) jQuery
10 13 (6.16%) Twitter Bootstrap
11 10 (4.74%) XSD
11 10 (4.74%) XSLT
11 10 (4.74%) XHTML
12 5 (2.37%) REST
13 4 (1.90%) .NET Framework
13 4 (1.90%) WCF
14 2 (0.95%) WPF
14 2 (0.95%) WF
14 2 (0.95%) Silverlight
Miscellaneous
1 35 (16.59%) User Experience
2 21 (9.95%) Analytical Skills
3 19 (9.00%) CMDB
4 12 (5.69%) iPad
5 11 (5.21%) Clustering
6 10 (4.74%) W3C
6 10 (4.74%) Web 2.0
7 9 (4.27%) Social Media
7 9 (4.27%) Private Cloud
8 7 (3.32%) Management Information System
9 4 (1.90%) Replication
10 3 (1.42%) Blog
10 3 (1.42%) Mobile App
11 2 (0.95%) Digital Media
11 2 (0.95%) Data Structures
11 2 (0.95%) Visualisation
11 2 (0.95%) PKI
11 2 (0.95%) CESG
11 2 (0.95%) Client/Server
11 2 (0.95%) DTV
Operating Systems
1 46 (21.80%) Windows
2 17 (8.06%) Windows 7
3 11 (5.21%) Windows 8
4 10 (4.74%) Windows Server 2003
5 7 (3.32%) Windows Server 2008
6 4 (1.90%) UNIX
6 4 (1.90%) Linux
7 3 (1.42%) AIX
7 3 (1.42%) Windows Server 2012
Processes & Methodologies
1 63 (29.86%) ITIL
2 54 (25.59%) Service Management
3 53 (25.12%) Agile Software Development
4 27 (12.80%) Business Analysis
5 25 (11.85%) Scrum
6 24 (11.37%) Stakeholder Management
7 23 (10.90%) Project Management
7 23 (10.90%) E-Commerce
7 23 (10.90%) Analytics
8 22 (10.43%) CRM
9 19 (9.00%) B2C
9 19 (9.00%) ITSM
9 19 (9.00%) Technical Architecture
9 19 (9.00%) ITIL V2
9 19 (9.00%) IT Asset Management
10 18 (8.53%) Use Case
11 16 (7.58%) Business Intelligence
12 15 (7.11%) Content Management
13 14 (6.64%) Disaster Recovery
13 14 (6.64%) Business Process Mapping
Programming Languages
1 38 (18.01%) SQL
2 36 (17.06%) JavaScript
3 16 (7.58%) PowerShell
4 14 (6.64%) C#
5 11 (5.21%) VBScript
6 7 (3.32%) Java
7 5 (2.37%) VB.NET
7 5 (2.37%) Python
8 4 (1.90%) C++
9 3 (1.42%) PHP
9 3 (1.42%) Ruby
10 2 (0.95%) VBA
10 2 (0.95%) VB
10 2 (0.95%) Perl
10 2 (0.95%) T-SQL
10 2 (0.95%) F#
11 1 (0.47%) Golang
11 1 (0.47%) C
11 1 (0.47%) Shell Script
Qualifications
1 81 (38.39%) Degree
2 39 (18.48%) Microsoft Certification
3 36 (17.06%) MCTS
3 36 (17.06%) MCITP
4 11 (5.21%) Security Cleared
5 10 (4.74%) MCSE
6 7 (3.32%) SC Cleared
7 2 (0.95%) DV Cleared
7 2 (0.95%) MCP
7 2 (0.95%) MCSD
7 2 (0.95%) PMP
7 2 (0.95%) PMI Certification
8 1 (0.47%) HND
8 1 (0.47%) CCNA
8 1 (0.47%) Cisco Certification
Quality Assurance & Compliance
1 6 (2.84%) Data Quality
2 5 (2.37%) QA
3 2 (0.95%) SLA
4 1 (0.47%) Sarbanes-Oxley
System Software
1 25 (11.85%) Active Directory
2 5 (2.37%) Microsoft App-V
3 4 (1.90%) VMware Infrastructure
4 3 (1.42%) Hyper-V
5 1 (0.47%) vSphere
Systems Management
1 19 (9.00%) HP UCMDB
2 8 (3.79%) WMI
2 8 (3.79%) SCCM
2 8 (3.79%) SCOM
2 8 (3.79%) SCSM
3 4 (1.90%) MOM
4 3 (1.42%) Forefront Identity Manager
5 1 (0.47%) Opscode Chef
5 1 (0.47%) SCVMM
5 1 (0.47%) Puppet
Vendors
1 52 (24.64%) Microsoft
2 19 (9.00%) ServiceNow
3 16 (7.58%) Adobe
4 14 (6.64%) Google
5 12 (5.69%) hybris
6 10 (4.74%) OpenText
6 10 (4.74%) RedDot
7 9 (4.27%) HP
8 8 (3.79%) Lotus
9 7 (3.32%) Novell
10 6 (2.84%) Informatica
10 6 (2.84%) Citrix
10 6 (2.84%) Oracle
10 6 (2.84%) Capita
11 4 (1.90%) VMware
11 4 (1.90%) Tealeaf
11 4 (1.90%) Demandware
11 4 (1.90%) Becrypt
11 4 (1.90%) ATG
12 3 (1.42%) Avaya
London
Global Technology Solutions Ltd
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