The first table below looks at the demand for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 463 476 516
Rank change year-on-year
+13 +40
Contract jobs citing Customer Engagement 124 68 72
As % of all contract IT jobs located in the UK 0.22% 0.14% 0.12%
As % of the Processes & Methodologies category 0.30% 0.20% 0.17%
Number of daily rates quoted 57 31 28
Average daily rate £375 £363 £442
Average daily rate % change year-on-year
+3.44% -17.98%
90% offered a daily rate of more than £274 £213 £250
10% offered a daily rate of more than £505 £550 £505
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 1 0 1
Average hourly rate £18.25 - £15.50
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41342 34605 42097
As % of all contract IT jobs located in the UK 73.43% 72.51% 69.41%
Number of daily rates quoted 25701 20630 24018
Average daily rate £400 £405 £410
Average daily rate % change year-on-year
-1.23% -1.21%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £560 £575 £588
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1173 1052 1437
Average hourly rate £28.08 £32.00 £27.50
Average hourly rate % change year-on-year
-12.25% +16.36%
90% offered a hourly rate of more than £12.39 £13.50 £13.00
10% offered a hourly rate of more than £52.50 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -32 116 £375 +3.44% 25
South East +2 28 £375 -29.41% 4
London -17 26 £503 +16.86% 10
Berkshire +1 12 £375 - 1
West Midlands -4 12 £375 -41.17% 2
East Midlands -6 12 - - 1
Yorkshire -20 11 £363 -
North West -9 9 £475 - 2
East of England -19 9 £375 +9.48% 4
West Yorkshire -21 9 £344 -
Birmingham - 9 £450 - 1
Norfolk - 7 £420 -
Reading -1 5 £450 -
Scotland -2 5 £225 -40.78% 1
South West -17 5 £325 - 2
Leeds -25 4 £344 -
Norwich - 4 £420 -
Manchester -12 3 £450 - 1
Slough - 3 £375 -
Newcastle upon Tyne - 3 - -
Tyne and Wear - 3 - -
North East - 3 - -
Cheshire - 3 £375 -
Buckinghamshire -18 2 £275 -15.70%
Edinburgh -25 2 £225 -40.78% 1
Midlands - 2 £375 -
Cambridgeshire -10 1 £375 -11.76%
Surrey -14 1 - -
Milton Keynes -16 1 £275 -24.13%
City of London -23 1 £575 +32.94% 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 55 (25.58%) Degree
2 54 (25.12%) Windows
3 50 (23.26%) ITIL
4 48 (22.33%) Microsoft
5 46 (21.40%) Finance
6 39 (18.14%) Service Management
6 39 (18.14%) Project Management
6 39 (18.14%) JavaScript
7 36 (16.74%) Business Analysis
8 33 (15.35%) HTML
9 32 (14.88%) E-Commerce
10 31 (14.42%) CRM
10 31 (14.42%) DNS
11 29 (13.49%) Scrum
12 28 (13.02%) Retail
13 27 (12.56%) XML
13 27 (12.56%) Stakeholder Management
14 26 (12.09%) MS Excel
14 26 (12.09%) Active Directory
15 25 (11.63%) Migration
15 25 (11.63%) Ajax
15 25 (11.63%) Security Cleared
15 25 (11.63%) Windows 7
16 23 (10.70%) PRINCE2
17 22 (10.23%) SQL
17 22 (10.23%) HP
17 22 (10.23%) Citrix
18 21 (9.77%) Microsoft Certification
18 21 (9.77%) DHCP
18 21 (9.77%) MCITP

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 12 (5.58%) Lync
2 10 (4.65%) Live Communications Server
2 10 (4.65%) MS Exchange
2 10 (4.65%) SharePoint
3 6 (2.79%) CMS
3 6 (2.79%) IIS
4 5 (2.33%) WebSphere
5 3 (1.40%) SharePoint 2010
6 2 (0.93%) SAS
6 2 (0.93%) Drupal
7 1 (0.47%) SharePoint 2013
7 1 (0.47%) WebLogic
Applications
1 26 (12.09%) MS Excel
2 8 (3.72%) MS Office
3 4 (1.86%) MS PowerPoint
3 4 (1.86%) MS Project
4 3 (1.40%) InfoPath
5 2 (0.93%) PowerPivot
6 1 (0.47%) Spreadsheet
6 1 (0.47%) Photoshop
6 1 (0.47%) MS Visio
6 1 (0.47%) Adobe Illustrator
Business Applications
1 10 (4.65%) Remedy ITSM
2 3 (1.40%) SAP CRM
3 2 (0.93%) Dynamics CRM
3 2 (0.93%) SAP QM
3 2 (0.93%) SAP PM
4 1 (0.47%) Magento
4 1 (0.47%) SAP IS-U
4 1 (0.47%) SAP ERP
4 1 (0.47%) SAP SD
4 1 (0.47%) SAP WM
4 1 (0.47%) SAP Oil and Gas
Cloud Services
1 18 (8.37%) SaaS
2 2 (0.93%) Office 365
3 1 (0.47%) Microsoft Azure
Communications & Networking
1 31 (14.42%) DNS
2 21 (9.77%) DHCP
3 15 (6.98%) Firewall
4 12 (5.58%) LAN
5 11 (5.12%) VPN
6 10 (4.65%) RTP
6 10 (4.65%) PBX
6 10 (4.65%) PSTN
6 10 (4.65%) LDAP
7 9 (4.19%) SSL
8 8 (3.72%) WAN
8 8 (3.72%) TCP/IP
9 5 (2.33%) WLAN
9 5 (2.33%) Internet
9 5 (2.33%) SAN
10 4 (1.86%) Intrusion Detection
10 4 (1.86%) IPv4
10 4 (1.86%) VLAN
11 3 (1.40%) SMS
11 3 (1.40%) Wireless
Database & Business Intelligence
1 15 (6.98%) SQL Server
2 12 (5.58%) Data Warehouse
2 12 (5.58%) Relational Database
3 7 (3.26%) MySQL
3 7 (3.26%) RDBMS
4 5 (2.33%) Informix
4 5 (2.33%) SQL Server Reporting Services
5 2 (0.93%) Microsoft Analysis Services
5 2 (0.93%) Ingres
5 2 (0.93%) Big Data
5 2 (0.93%) Hadoop
5 2 (0.93%) SQL Server Analysis Services
6 1 (0.47%) SQL Server 2008
6 1 (0.47%) BusinessObjects Web Intelligence
6 1 (0.47%) Base SAS
6 1 (0.47%) SAS Enterprise Guide
6 1 (0.47%) Oracle Database
6 1 (0.47%) SQL Server 2012
6 1 (0.47%) DB2
6 1 (0.47%) Data Mining
Development Applications
1 17 (7.91%) JIRA
2 3 (1.40%) Axure RP
3 1 (0.47%) Hudson
3 1 (0.47%) Gerrit
3 1 (0.47%) Git (software)
3 1 (0.47%) Rational Performance Tester
3 1 (0.47%) ERwin
3 1 (0.47%) Maven
3 1 (0.47%) JMeter
General
1 46 (21.40%) Finance
2 28 (13.02%) Retail
3 20 (9.30%) Banking
4 15 (6.98%) Marketing
5 13 (6.05%) Telecoms
6 8 (3.72%) Games
7 6 (2.79%) Legal
7 6 (2.79%) Publishing
8 3 (1.40%) Pharmaceutical
8 3 (1.40%) Billing
8 3 (1.40%) Manufacturing
8 3 (1.40%) Advertising
9 2 (0.93%) Law
10 1 (0.47%) Retail Banking
10 1 (0.47%) Corporate Banking
10 1 (0.47%) Multimedia
10 1 (0.47%) Investment Banking
10 1 (0.47%) Military
10 1 (0.47%) Back Office
10 1 (0.47%) Electronics
Job Titles
1 48 (22.33%) Analyst
2 39 (18.14%) Consultant
2 39 (18.14%) Business Analyst
3 28 (13.02%) Developer
4 27 (12.56%) Architect
4 27 (12.56%) Project Manager
5 16 (7.44%) Agile Business Analyst
6 15 (6.98%) Solutions Architect
7 10 (4.65%) Support Consultant
8 9 (4.19%) ITSM Consultant
8 9 (4.19%) Senior Technical Consultant
8 9 (4.19%) Senior Consultant
8 9 (4.19%) Technical Consultant
9 7 (3.26%) .NET Developer
10 6 (2.79%) Deployment Engineer
10 6 (2.79%) E-Commerce Business Analyst
11 5 (2.33%) Front-End Developer
11 5 (2.33%) ServiceNow Consultant
11 5 (2.33%) UNIX Developer
11 5 (2.33%) SAP Consultant
Libraries, Frameworks & Software Standards
1 33 (15.35%) HTML
2 27 (12.56%) XML
3 25 (11.63%) Ajax
4 20 (9.30%) CSS
5 17 (7.91%) Web Services
6 12 (5.58%) .NET
7 10 (4.65%) SOAP
7 10 (4.65%) jQuery
8 9 (4.19%) JSP
8 9 (4.19%) ASP.NET
8 9 (4.19%) COM
8 9 (4.19%) CGI
9 7 (3.26%) .NET Framework
9 7 (3.26%) HTML5
9 7 (3.26%) ASP.NET MVC
9 7 (3.26%) ASP.NET Web API
9 7 (3.26%) ASP.NET MVC 3
10 5 (2.33%) CSS3
11 2 (0.93%) SAP ALE
11 2 (0.93%) XMPP
Miscellaneous
1 12 (5.58%) Management Information System
2 9 (4.19%) CMDB
2 9 (4.19%) Web 2.0
3 8 (3.72%) Social Media
3 8 (3.72%) iPad
4 6 (2.79%) PKI
4 6 (2.79%) NHS
5 5 (2.33%) Data Integration
5 5 (2.33%) CESG
6 4 (1.86%) Digital Media
6 4 (1.86%) Linked Data
6 4 (1.86%) Visualisation
6 4 (1.86%) SWIFT
7 3 (1.40%) Statistics
7 3 (1.40%) Mathematics
8 2 (0.93%) Clustering
8 2 (0.93%) Mobile App
8 2 (0.93%) Wiki
9 1 (0.47%) Online Banking
9 1 (0.47%) Computer Science
Operating Systems
1 54 (25.12%) Windows
2 25 (11.63%) Windows 7
3 18 (8.37%) Windows 8
4 12 (5.58%) UNIX
4 12 (5.58%) Linux
5 8 (3.72%) Windows Server 2003
5 8 (3.72%) Windows Server 2008
6 3 (1.40%) Red Hat Enterprise Linux
7 2 (0.93%) Windows XP
7 2 (0.93%) AIX
7 2 (0.93%) Android
7 2 (0.93%) Apple iOS
Processes & Methodologies
1 50 (23.26%) ITIL
2 39 (18.14%) Service Management
2 39 (18.14%) Project Management
3 36 (16.74%) Business Analysis
4 32 (14.88%) E-Commerce
5 31 (14.42%) CRM
6 29 (13.49%) Scrum
7 27 (12.56%) Stakeholder Management
8 25 (11.63%) Migration
9 23 (10.70%) PRINCE2
10 20 (9.30%) B2C
11 19 (8.84%) Agile Software Development
12 18 (8.37%) Business Process Mapping
13 17 (7.91%) Use Case
14 12 (5.58%) Analytics
15 11 (5.12%) Service Delivery
16 10 (4.65%) ITSM
16 10 (4.65%) Data Management
16 10 (4.65%) Technical Architecture
16 10 (4.65%) Network Load Balancing
Programming Languages
1 39 (18.14%) JavaScript
2 22 (10.23%) SQL
3 12 (5.58%) C#
3 12 (5.58%) PowerShell
4 11 (5.12%) PHP
5 7 (3.26%) Java
5 7 (3.26%) VBScript
6 6 (2.79%) Perl
7 5 (2.33%) VB
8 4 (1.86%) Shell Script
8 4 (1.86%) C
9 2 (0.93%) ABAP
10 1 (0.47%) R
10 1 (0.47%) Data Analysis Expressions (DAX)
10 1 (0.47%) VBA
Qualifications
1 55 (25.58%) Degree
2 25 (11.63%) Security Cleared
3 21 (9.77%) Microsoft Certification
3 21 (9.77%) MCITP
4 20 (9.30%) MCTS
5 12 (5.58%) SC Cleared
6 11 (5.12%) DV Cleared
7 6 (2.79%) PRINCE2 Certification
7 6 (2.79%) PMI Certification
8 5 (2.33%) Six Sigma Black Belt
8 5 (2.33%) PMP
8 5 (2.33%) ITIL Certification
9 2 (0.93%) Cisco Certification
10 1 (0.47%) APMP
10 1 (0.47%) PRINCE2 Practitioner
10 1 (0.47%) PhD
10 1 (0.47%) CCNP
10 1 (0.47%) CCDP
10 1 (0.47%) ISEB
Quality Assurance & Compliance
1 7 (3.26%) QA
2 4 (1.86%) ISO 8583
3 3 (1.40%) COBIT
3 3 (1.40%) SLA
System Software
1 26 (12.09%) Active Directory
2 8 (3.72%) Terminal Server
3 6 (2.79%) Hyper-V
4 5 (2.33%) XenApp
4 5 (2.33%) Terminal Services
5 4 (1.86%) VMware Infrastructure
6 2 (0.93%) VMware ESXi
6 2 (0.93%) Xen
6 2 (0.93%) vSphere
7 1 (0.47%) MetaFrame
Systems Management
1 19 (8.84%) SCCM
2 9 (4.19%) HP UCMDB
2 9 (4.19%) Control-M
3 8 (3.72%) WSUS
4 7 (3.26%) SCOM
4 7 (3.26%) WMI
5 6 (2.79%) MOM
5 6 (2.79%) SCSM
Vendors
1 48 (22.33%) Microsoft
2 22 (10.23%) HP
2 22 (10.23%) Citrix
3 20 (9.30%) hybris
4 19 (8.84%) Oracle
5 18 (8.37%) Cisco
6 14 (6.51%) BMC
7 11 (5.12%) Remedy
7 11 (5.12%) EMC
8 10 (4.65%) ATG
9 9 (4.19%) ServiceNow
9 9 (4.19%) SAP
9 9 (4.19%) IBM
10 8 (3.72%) VMware
11 6 (2.79%) Nortel
11 6 (2.79%) Avaya
11 6 (2.79%) Lotus
11 6 (2.79%) Becrypt
12 5 (2.33%) Sybase
12 5 (2.33%) Dell
London
Staffworx Ltd
Rate: From £350 to £450 per day excellent daily rates
Posted: 2 days ago
Edinburgh
Computer Futures
Posted: 8 days ago
Bristol
Progressive Recruitment
Rate: £400 - £450 per day
Posted: 13 days ago
North West England
Computer Futures
Posted: 16 days ago