The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 529 541 519
Rank change year-on-year
+12 -22
Contract jobs citing Customer Engagement 102 71 66
As % of all contract IT jobs located in the UK 0.17% 0.13% 0.13%
As % of the Processes & Methodologies category 0.22% 0.17% 0.17%
Number of daily rates quoted 50 35 35
Average daily rate
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of your Daily Rate
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£400 £413 £375
Average daily rate % change year-on-year
-3.03% +10.00%
90% offered a daily rate of more than £250 £323 £285
10% offered a daily rate of more than £550 £538 £500
UK excluding London average daily rate £363 £400 £383
% change year-on-year
-9.37% +4.57%
Number of hourly rates quoted 11 3 2
Average hourly rate £59.50 £12.00 £45.00
Average hourly rate % change year-on-year
+395.83% -73.33%
90% offered a hourly rate of more than £18.50 £11.20 £21.00
10% offered a hourly rate of more than £63.53 £112.40 £69.00
UK excluding London average hourly rate £59.50 £11.50 £45.00
% change year-on-year
+417.39% -74.44%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
46337 42400 39480
As % of all contract IT jobs located in the UK 77.99% 76.18% 74.95%
Number of daily rates quoted 30192 26229 24243
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £289 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1248 1151 1100
Average hourly rate £31.44 £23.50 £29.00
Average hourly rate % change year-on-year
+33.78% -18.96%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.13 £50.00 £50.00
UK excluding London average hourly rate £32.50 £25.00 £30.25
% change year-on-year
+30.00% -17.35%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 31 August 2015.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 31 August 2015.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 84 £400 -5.88% 36
London +18 33 £448 +1.99% 17
South East -27 23 £384 -2.22% 10
Scotland 0 15 £300 +52.09% 2
Edinburgh -6 11 £300 - 1
North West -30 11 £333 -26.11% 4
Buckinghamshire -5 10 - -
Milton Keynes - 10 - -
City of London +2 9 £438 +6.06% 2
West Midlands +3 7 £363 -19.44% 1
Berkshire -7 6 £400 +6.66% 5
Lanarkshire - 4 - -
East Midlands -8 3 - -
Manchester -14 3 £340 - 4
Leicestershire - 3 - -
East of England - 3 £525 - 1
Surrey -5 2 £353 -25.78% 3
Lancashire -7 2 - -
South West -7 2 £400 -20.00% 2
Hampshire -11 2 £459 +7.94%
East Sussex - 2 £240 -
Newcastle upon Tyne - 2 £249 -
North East - 2 £249 -
Staffordshire - 2 £341 -
Tyne and Wear - 2 £249 -
Brighton - 2 £240 -
Burton-upon-Trent - 2 £341 -
Glasgow -1 1 - - 1
Guildford -2 1 £330 -14.28% 1
Liverpool -5 1 £325 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 49 (25.00%) Agile Software Development
2 39 (19.90%) Finance
3 36 (18.37%) Data Management
4 35 (17.86%) Stakeholder Management
5 32 (16.33%) Informatica
5 32 (16.33%) PowerCenter
5 32 (16.33%) Data Quality
5 32 (16.33%) Master Data Management
6 30 (15.31%) ITIL
7 26 (13.27%) Degree
8 25 (12.76%) Microsoft
9 24 (12.24%) User Experience
10 22 (11.22%) Business Analysis
10 22 (11.22%) Marketing
11 21 (10.71%) Retail
12 20 (10.20%) Project Management
12 20 (10.20%) CRM
13 17 (8.67%) Security Cleared
14 16 (8.16%) SC Cleared
14 16 (8.16%) Service Management
14 16 (8.16%) Analytical Skills
15 15 (7.65%) Windows
15 15 (7.65%) JavaScript
16 14 (7.14%) HTML
16 14 (7.14%) CSS
16 14 (7.14%) Migration
17 12 (6.12%) SQL
17 12 (6.12%) Oracle
17 12 (6.12%) MS Excel
17 12 (6.12%) E-Commerce

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (3.57%) SharePoint
2 4 (2.04%) CMS
3 3 (1.53%) Umbraco
3 3 (1.53%) Sitecore CMS
3 3 (1.53%) Adobe Experience Manager
4 2 (1.02%) MS Exchange
5 1 (0.51%) BizTalk Server
5 1 (0.51%) IIS
Applications
1 12 (6.12%) MS Excel
2 6 (3.06%) MS Project
3 4 (2.04%) MS Office
4 3 (1.53%) MS Visio
4 3 (1.53%) MS PowerPoint
5 2 (1.02%) Photoshop
5 2 (1.02%) Adobe Illustrator
6 1 (0.51%) Adobe Creative Suite
Business Applications
1 4 (2.04%) Dynamics CRM
2 3 (1.53%) Tridion
3 2 (1.02%) WebTrends
3 2 (1.02%) Magento
3 2 (1.02%) Radian6
4 1 (0.51%) Optimost
4 1 (0.51%) JDE EnterpriseOne
Cloud Services
1 5 (2.55%) Microsoft Azure
2 4 (2.04%) Office 365
3 2 (1.02%) Adobe Analytics
3 2 (1.02%) Google Analytics
4 1 (0.51%) Google Cloud Platform
4 1 (0.51%) eCircle
Communications & Networking
1 9 (4.59%) SSL
2 8 (4.08%) LDAP
2 8 (4.08%) VPN
3 6 (3.06%) DNS
4 4 (2.04%) DHCP
4 4 (2.04%) LAN
4 4 (2.04%) WAN
5 3 (1.53%) Wireless
5 3 (1.53%) iBeacon
6 2 (1.02%) VoIP
6 2 (1.02%) SAN
6 2 (1.02%) Internet
7 1 (0.51%) Firewall
7 1 (0.51%) Wi-Fi
7 1 (0.51%) Intranet
7 1 (0.51%) Wireshark
7 1 (0.51%) Softswitch
7 1 (0.51%) Unified Communications
7 1 (0.51%) SMTP
7 1 (0.51%) PBX
Database & Business Intelligence
1 32 (16.33%) PowerCenter
2 5 (2.55%) Data Warehouse
3 3 (1.53%) SQL Server
3 3 (1.53%) MS Access
4 2 (1.02%) BusinessObjects
4 2 (1.02%) Big Data
4 2 (1.02%) Enterprise Data Warehouse
5 1 (0.51%) MySQL
5 1 (0.51%) BigQuery
5 1 (0.51%) SQL Server Reporting Services
5 1 (0.51%) QlikView
Development Applications
1 9 (4.59%) JIRA
2 3 (1.53%) Xcode
2 3 (1.53%) Axure RP
3 1 (0.51%) Fiddler
3 1 (0.51%) Visual Studio
3 1 (0.51%) Dreamweaver
General
1 39 (19.90%) Finance
2 22 (11.22%) Marketing
3 21 (10.71%) Retail
4 11 (5.61%) Banking
5 7 (3.57%) Financial Institution
6 6 (3.06%) Telecoms
7 4 (2.04%) Law
8 3 (1.53%) Manufacturing
8 3 (1.53%) Local Government
9 2 (1.02%) Advertising
9 2 (1.02%) Games
9 2 (1.02%) Back Office
10 1 (0.51%) Legal
10 1 (0.51%) Publishing
10 1 (0.51%) Retail Banking
10 1 (0.51%) Billing
10 1 (0.51%) Investment Banking
Job Titles
1 46 (23.47%) Developer
2 37 (18.88%) Analyst
3 33 (16.84%) Consultant
4 30 (15.31%) Informatica Developer
5 27 (13.78%) Project Manager
6 24 (12.24%) Business Analyst
7 20 (10.20%) Designer
8 18 (9.18%) Architect
9 14 (7.14%) Informatica Consultant
10 11 (5.61%) Solutions Architect
10 11 (5.61%) Senior Developer
11 10 (5.10%) Business Manager
12 8 (4.08%) Senior Technical Consultant
12 8 (4.08%) Senior Consultant
12 8 (4.08%) Technical Consultant
12 8 (4.08%) ITSM Consultant
12 8 (4.08%) Technical Developer
12 8 (4.08%) ServiceNow Consultant
12 8 (4.08%) ServiceNow Developer
13 7 (3.57%) UX Designer
Libraries, Frameworks & Software Standards
1 14 (7.14%) HTML
1 14 (7.14%) CSS
2 9 (4.59%) Ajax
3 8 (4.08%) SOAP
3 8 (4.08%) Web Services
3 8 (4.08%) XML
3 8 (4.08%) COM
4 4 (2.04%) .NET
5 3 (1.53%) J2ME
5 3 (1.53%) jQuery
5 3 (1.53%) Twitter Bootstrap
6 2 (1.02%) REST
7 1 (0.51%) Windows Identity Foundation
7 1 (0.51%) FastCGI
7 1 (0.51%) WCF
7 1 (0.51%) Silverlight
7 1 (0.51%) LINQ
7 1 (0.51%) Middleware
7 1 (0.51%) ADO
7 1 (0.51%) ADO.NET
Miscellaneous
1 24 (12.24%) User Experience
2 16 (8.16%) Analytical Skills
3 8 (4.08%) Data Centre
3 8 (4.08%) CMDB
3 8 (4.08%) Social Media
4 6 (3.06%) iPad
4 6 (3.06%) Client/Server
5 5 (2.55%) Hedge funds
5 5 (2.55%) Mobile App
6 4 (2.04%) Visualisation
6 4 (2.04%) Replication
7 2 (1.02%) Management Information System
7 2 (1.02%) Credit Risk
7 2 (1.02%) Digital Media
7 2 (1.02%) Performance Metrics
8 1 (0.51%) Private Cloud
8 1 (0.51%) Algorithms
8 1 (0.51%) Online Games
8 1 (0.51%) Video Conferencing
8 1 (0.51%) E-Learning
Operating Systems
1 15 (7.65%) Windows
2 11 (5.61%) UNIX
3 10 (5.10%) Windows 7
4 9 (4.59%) Windows Server 2003
5 5 (2.55%) Windows Server 2008
6 4 (2.04%) Apple iOS
7 3 (1.53%) Android
8 2 (1.02%) Linux
9 1 (0.51%) Windows 8
Processes & Methodologies
1 49 (25.00%) Agile Software Development
2 36 (18.37%) Data Management
3 35 (17.86%) Stakeholder Management
4 32 (16.33%) Master Data Management
5 30 (15.31%) ITIL
6 22 (11.22%) Business Analysis
7 20 (10.20%) CRM
7 20 (10.20%) Project Management
8 16 (8.16%) Service Management
9 14 (7.14%) Migration
10 12 (6.12%) E-Commerce
10 12 (6.12%) Analytics
11 10 (5.10%) Scrum
11 10 (5.10%) Use Case
12 9 (4.59%) TOGAF
12 9 (4.59%) B2C
13 8 (4.08%) GAP Analysis
13 8 (4.08%) ITSM
13 8 (4.08%) Technical Architecture
13 8 (4.08%) ITIL V2
Programming Languages
1 15 (7.65%) JavaScript
2 12 (6.12%) SQL
3 3 (1.53%) Python
3 3 (1.53%) Objective-C
4 1 (0.51%) Ruby
4 1 (0.51%) PHP
4 1 (0.51%) T-SQL
4 1 (0.51%) VB.NET
4 1 (0.51%) VBA
4 1 (0.51%) C
4 1 (0.51%) C#
4 1 (0.51%) C++
4 1 (0.51%) Java
Qualifications
1 26 (13.27%) Degree
2 17 (8.67%) Security Cleared
3 16 (8.16%) SC Cleared
4 11 (5.61%) Microsoft Certification
5 10 (5.10%) MCTS
5 10 (5.10%) MCITP
6 7 (3.57%) Cisco Certification
7 6 (3.06%) CCNA
8 5 (2.55%) MCSE
8 5 (2.55%) MCSA
8 5 (2.55%) A+ Certification
8 5 (2.55%) Network+ Certification
8 5 (2.55%) VMware Certified Professional (VCP)
8 5 (2.55%) ACSA
8 5 (2.55%) CCENT
9 4 (2.04%) PMP
9 4 (2.04%) PMI Certification
10 1 (0.51%) PRINCE2 Certification
10 1 (0.51%) CCNP
Quality Assurance & Compliance
1 32 (16.33%) Data Quality
2 4 (2.04%) QA
3 3 (1.53%) SLA
System Software
1 6 (3.06%) Active Directory
2 5 (2.55%) VMware Infrastructure
3 1 (0.51%) Hyper-V
3 1 (0.51%) XenDesktop
3 1 (0.51%) VMware ESXi
Systems Management
1 8 (4.08%) HP UCMDB
2 5 (2.55%) Norton AntiVirus
2 5 (2.55%) Backup Exec
3 2 (1.02%) Forefront Identity Manager
4 1 (0.51%) HP Quality Center
Vendors
1 32 (16.33%) Informatica
2 25 (12.76%) Microsoft
3 12 (6.12%) Oracle
4 8 (4.08%) ServiceNow
5 7 (3.57%) Cisco
6 6 (3.06%) Adobe
6 6 (3.06%) VMware
7 5 (2.55%) Symantec
7 5 (2.55%) hybris
7 5 (2.55%) Apple
8 4 (2.04%) HP
8 4 (2.04%) Sitecore
9 3 (1.53%) ATG
9 3 (1.53%) Becrypt
9 3 (1.53%) Google
10 2 (1.02%) Coremetrics
10 2 (1.02%) CheckPoint
10 2 (1.02%) Nimsoft
10 2 (1.02%) SAP
10 2 (1.02%) CA
City, London
First Point
Rate: £450 - £500 per day
Posted: 3 days ago
Greater Manchester
Exposed Solutions
Rate: £450.00 - £550.00 per day
Posted: 3 days ago
Edinburgh, Midlothian
Agile Recruitment
Rate: Based on experience
Posted: 4 days ago