The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 531 521 532
Rank change year-on-year
-10 +11
Contract jobs citing Customer Engagement 86 69 67
As % of all contract IT jobs located in the UK 0.15% 0.13% 0.12%
As % of the Processes & Methodologies category 0.20% 0.18% 0.16%
Number of daily rates quoted 53 36 31
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £295 £200
10% offered a daily rate of more than £552 £500 £488
UK excluding London average daily rate £400 £373 £300
% change year-on-year
+7.38% +24.16%
Number of hourly rates quoted 2 1 4
Average hourly rate £74.75 £15.00 £22.75
Average hourly rate % change year-on-year
+398.33% -34.06%
90% offered a hourly rate of more than £24.55 £15.00 £9.00
10% offered a hourly rate of more than £124.95 £15.00 £38.25
UK excluding London average hourly rate £12.00 £15.00 £9.00
% change year-on-year
-20.00% +66.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42151 38998 41410
As % of all contract IT jobs located in the UK 73.68% 74.02% 72.04%
Number of daily rates quoted 26532 24183 24007
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £269
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 1155 1087 1536
Average hourly rate £24.00 £27.80 £30.00
Average hourly rate % change year-on-year
-13.66% -7.33%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £46.00 £46.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 1 October 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 1 October 2014.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 71 £400 +9.58% 31
London +22 26 £400 +6.66% 11
South East -24 20 £400 +12.67% 12
Berkshire +22 15 £388 -12.92% 4
Scotland -3 11 £275 -45.00% 1
North West -3 8 £506 +44.64% 1
Reading +25 7 £400 - 1
Edinburgh -6 7 £275 -45.00%
South West -27 6 £500 +8.99% 3
Cheshire - 6 £506 -
City of London +32 5 £376 +0.33% 2
Midlands - 5 - -
Hampshire -7 4 £425 - 2
Crewe - 4 £450 -
Newport - 3 £363 -
Wales - 3 £363 -
South Wales - 3 £363 -
Hertfordshire -23 2 £500 +185.71%
East of England -25 2 £500 +185.71% 3
Devon - 2 £500 - 1
Watford - 2 £500 -
Exeter - 2 £500 -
Glasgow - 2 £197 -
Surrey -9 1 £385 -14.44% 2
West Midlands -17 1 £450 - 1
Wiltshire - 1 £175 -
Northamptonshire - 1 £450 -
East Midlands - 1 £450 -
Guildford - 1 £385 -
Birmingham - 1 £450 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 35 (20.47%) Finance
2 34 (19.88%) Agile Software Development
3 29 (16.96%) Degree
4 28 (16.37%) E-Commerce
4 28 (16.37%) Retail
4 28 (16.37%) Service Management
5 26 (15.20%) ITIL
6 25 (14.62%) Marketing
6 25 (14.62%) Security Cleared
7 24 (14.04%) User Experience
7 24 (14.04%) Business Analysis
7 24 (14.04%) Project Management
8 23 (13.45%) Windows
8 23 (13.45%) Scrum
9 21 (12.28%) Stakeholder Management
9 21 (12.28%) CRM
10 19 (11.11%) Oracle
11 18 (10.53%) PRINCE2
12 17 (9.94%) SQL
12 17 (9.94%) Migration
12 17 (9.94%) SC Cleared
13 15 (8.77%) B2C
13 15 (8.77%) Microsoft Certification
14 14 (8.19%) Microsoft
15 13 (7.60%) DNS
15 13 (7.60%) MCTS
15 13 (7.60%) MCITP
15 13 (7.60%) Coaching
16 12 (7.02%) Business Process Mapping
16 12 (7.02%) Service Delivery

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.26%) SharePoint
2 6 (3.51%) Oracle Workflow
3 5 (2.92%) CMS
4 3 (1.75%) OpenROAD
4 3 (1.75%) IIS
5 2 (1.17%) BizTalk Server
6 1 (0.58%) Adobe CQ
6 1 (0.58%) Sitecore CMS
6 1 (0.58%) SharePoint Server
6 1 (0.58%) WebSphere
6 1 (0.58%) GroupWise
6 1 (0.58%) Tomcat
6 1 (0.58%) IBM Notes
6 1 (0.58%) MS Exchange
6 1 (0.58%) SAS
Applications
1 6 (3.51%) MS Excel
2 5 (2.92%) MS Project
3 3 (1.75%) MS Office
4 2 (1.17%) Photoshop
4 2 (1.17%) MS PowerPoint
5 1 (0.58%) MS Visio
Business Applications
1 3 (1.75%) Oracle EBS R12
1 3 (1.75%) Oracle 11i
2 2 (1.17%) Oracle Applications
2 2 (1.17%) Remedy ITSM
3 1 (0.58%) SAP SRM
3 1 (0.58%) Google Analytics
3 1 (0.58%) Oracle EBS
Cloud Services
1 4 (2.34%) Office 365
1 4 (2.34%) Microsoft Azure
2 2 (1.17%) SaaS
3 1 (0.58%) IBM Blueworks
Communications & Networking
1 13 (7.60%) DNS
2 11 (6.43%) DHCP
3 4 (2.34%) CDMA
3 4 (2.34%) GPRS
3 4 (2.34%) GSM
3 4 (2.34%) UMTS
3 4 (2.34%) TCP/IP
3 4 (2.34%) Network Security
4 3 (1.75%) Wi-Fi
4 3 (1.75%) Firewall
4 3 (1.75%) WAN
5 2 (1.17%) SSL
5 2 (1.17%) Cisco ASA
6 1 (0.58%) F5 BIG-IP LTM
6 1 (0.58%) F5 BIG-IP GTM
6 1 (0.58%) IMAP
6 1 (0.58%) Wireshark
6 1 (0.58%) NetScreen
6 1 (0.58%) Internet
6 1 (0.58%) FTP
Database & Business Intelligence
1 7 (4.09%) Data Warehouse
2 6 (3.51%) PowerCenter
2 6 (3.51%) RDBMS
2 6 (3.51%) BusinessObjects XI
2 6 (3.51%) Oracle Database
2 6 (3.51%) Relational Database
3 3 (1.75%) Ingres
4 2 (1.17%) MongoDB
5 1 (0.58%) SAS Data Integration Studio
5 1 (0.58%) Base SAS
5 1 (0.58%) SAS Enterprise Guide
5 1 (0.58%) EDRMS
5 1 (0.58%) SQL Server
Development Applications
1 11 (6.43%) JIRA
2 4 (2.34%) Maven
2 4 (2.34%) Gerrit
3 3 (1.75%) Git (software)
4 2 (1.17%) Axure RP
4 2 (1.17%) Team Foundation Server
5 1 (0.58%) Fiddler
5 1 (0.58%) Selenium
5 1 (0.58%) MSI
5 1 (0.58%) Eclipse
5 1 (0.58%) Visual Studio
General
1 35 (20.47%) Finance
2 28 (16.37%) Retail
3 25 (14.62%) Marketing
4 10 (5.85%) Banking
5 8 (4.68%) Telecoms
6 4 (2.34%) Retail Banking
7 2 (1.17%) Multimedia
7 2 (1.17%) Publishing
7 2 (1.17%) Manufacturing
8 1 (0.58%) French Language
8 1 (0.58%) German Language
8 1 (0.58%) Italian Language
8 1 (0.58%) Spanish Language
8 1 (0.58%) Advertising
8 1 (0.58%) Aerospace
8 1 (0.58%) Front Office
8 1 (0.58%) Games
8 1 (0.58%) Military
8 1 (0.58%) Billing
Job Titles
1 36 (21.05%) Analyst
2 34 (19.88%) Business Analyst
3 19 (11.11%) Project Manager
4 16 (9.36%) Architect
5 13 (7.60%) Developer
6 11 (6.43%) Agile Business Analyst
7 9 (5.26%) Solutions Architect
8 8 (4.68%) Consultant
9 7 (4.09%) Field Engineer
9 7 (4.09%) Portfolio Manager
10 6 (3.51%) Senior Manager
10 6 (3.51%) Operations Manager
11 5 (2.92%) Support Engineer
11 5 (2.92%) Technical Architect
11 5 (2.92%) Programme Manager
12 4 (2.34%) Commercial Manager
12 4 (2.34%) E-Commerce Manager
12 4 (2.34%) Server Engineer
12 4 (2.34%) Senior Project Manager
12 4 (2.34%) Java Developer
Libraries, Frameworks & Software Standards
1 8 (4.68%) Velocity
2 6 (3.51%) jQuery
3 5 (2.92%) HTML
4 4 (2.34%) CSS
4 4 (2.34%) .NET
5 3 (1.75%) HornetQ
5 3 (1.75%) GWT
5 3 (1.75%) JPA
5 3 (1.75%) EJB 3.0
5 3 (1.75%) JMS
5 3 (1.75%) EJB
6 2 (1.17%) SAML
6 2 (1.17%) Hibernate
6 2 (1.17%) Spring
6 2 (1.17%) Twitter Bootstrap
6 2 (1.17%) REST
7 1 (0.58%) RESTful
7 1 (0.58%) Visualforce
7 1 (0.58%) Apache Sling
7 1 (0.58%) Apache Felix
Miscellaneous
1 24 (14.04%) User Experience
2 11 (6.43%) iPad
3 9 (5.26%) Clustering
4 8 (4.68%) Analytical Skills
5 5 (2.92%) Social Media
6 4 (2.34%) NHS
6 4 (2.34%) Replication
6 4 (2.34%) Management Information System
7 3 (1.75%) Mobile App
8 2 (1.17%) Statistics
9 1 (0.58%) Visualisation
9 1 (0.58%) Digital Media
9 1 (0.58%) SWIFT
9 1 (0.58%) Data Integration
9 1 (0.58%) Copywriting
9 1 (0.58%) FMCG
9 1 (0.58%) Mobile Games
9 1 (0.58%) IPTV
9 1 (0.58%) Online Banking
9 1 (0.58%) Economics
Operating Systems
1 23 (13.45%) Windows
2 8 (4.68%) Linux
3 6 (3.51%) Windows Server 2008
3 6 (3.51%) Windows 7
4 4 (2.34%) Windows 8
5 3 (1.75%) Windows Server 2012
5 3 (1.75%) UNIX
5 3 (1.75%) AIX
6 2 (1.17%) Red Hat Enterprise Linux
6 2 (1.17%) Apple iOS
6 2 (1.17%) Android
7 1 (0.58%) Windows Server 2003
7 1 (0.58%) Windows XP
Processes & Methodologies
1 34 (19.88%) Agile Software Development
2 28 (16.37%) E-Commerce
2 28 (16.37%) Service Management
3 26 (15.20%) ITIL
4 24 (14.04%) Business Analysis
4 24 (14.04%) Project Management
5 23 (13.45%) Scrum
6 21 (12.28%) Stakeholder Management
6 21 (12.28%) CRM
7 18 (10.53%) PRINCE2
8 17 (9.94%) Migration
9 15 (8.77%) B2C
10 13 (7.60%) Coaching
11 12 (7.02%) Business Process Mapping
11 12 (7.02%) Service Delivery
12 11 (6.43%) Use Case
12 11 (6.43%) ITIL V3
13 10 (5.85%) Stakeholder Engagement
13 10 (5.85%) Project Planning
14 8 (4.68%) Resource Management
Programming Languages
1 17 (9.94%) SQL
2 11 (6.43%) Java
3 7 (4.09%) Shell Script
3 7 (4.09%) JavaScript
4 6 (3.51%) PL/SQL
5 5 (2.92%) PowerShell
5 5 (2.92%) C
5 5 (2.92%) C#
6 2 (1.17%) VBScript
6 2 (1.17%) VB
6 2 (1.17%) VB.NET
6 2 (1.17%) VBA
7 1 (0.58%) Apex Code
7 1 (0.58%) Ruby
7 1 (0.58%) Python
7 1 (0.58%) C++
7 1 (0.58%) PHP
7 1 (0.58%) T-SQL
Qualifications
1 29 (16.96%) Degree
2 25 (14.62%) Security Cleared
3 17 (9.94%) SC Cleared
4 15 (8.77%) Microsoft Certification
5 13 (7.60%) MCTS
5 13 (7.60%) MCITP
6 5 (2.92%) PMP
6 5 (2.92%) PMI Certification
7 3 (1.75%) DV Cleared
8 2 (1.17%) MCP
8 2 (1.17%) MCSD
8 2 (1.17%) MCSE
8 2 (1.17%) PRINCE2 Certification
8 2 (1.17%) BC Cleared
9 1 (0.58%) CIMA
9 1 (0.58%) MBA
9 1 (0.58%) ACCA
9 1 (0.58%) ISEB
Quality Assurance & Compliance
1 9 (5.26%) SLA
2 7 (4.09%) QA
3 1 (0.58%) ISO 8583
System Software
1 10 (5.85%) Active Directory
2 7 (4.09%) Terminal Services
3 2 (1.17%) Hyper-V
3 2 (1.17%) XenApp
4 1 (0.58%) Microsoft App-V
Systems Management
1 5 (2.92%) WSUS
2 4 (2.34%) SCCM
3 3 (1.75%) Forefront Identity Manager
4 2 (1.17%) Netcool
4 2 (1.17%) OPNET
4 2 (1.17%) FortiGate
Vendors
1 19 (11.11%) Oracle
2 14 (8.19%) Microsoft
3 11 (6.43%) hybris
4 7 (4.09%) HP
5 6 (3.51%) JBoss
5 6 (3.51%) Informatica
6 5 (2.92%) Cisco
7 4 (2.34%) Citrix
7 4 (2.34%) CheckPoint
8 3 (1.75%) Remedy
8 3 (1.75%) Adobe
8 3 (1.75%) BMC
8 3 (1.75%) SAP
9 2 (1.17%) Juniper
9 2 (1.17%) Red Hat
9 2 (1.17%) Dell
9 2 (1.17%) EMC
9 2 (1.17%) IBM
9 2 (1.17%) Salesforce.com
9 2 (1.17%) NetCracker
Scotland
Templeton and Partners - SAP & UK Account
Rate: Market related
Posted: 14 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 23 days ago