The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 534 520 540
Rank change year-on-year
-14 +20
Contract jobs citing Customer Engagement 78 66 64
As % of all contract IT jobs located in the UK 0.14% 0.13% 0.11%
As % of the Processes & Methodologies category 0.18% 0.17% 0.15%
Number of daily rates quoted 45 33 32
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £324 £302 £196
10% offered a daily rate of more than £594 £500 £484
UK excluding London average daily rate £400 £355 £313
% change year-on-year
+12.67% +13.60%
Number of hourly rates quoted 2 2 4
Average hourly rate £74.75 £45.00 £22.75
Average hourly rate % change year-on-year
+66.11% +97.80%
90% offered a hourly rate of more than £24.55 £21.00 £9.00
10% offered a hourly rate of more than £124.95 £69.00 £38.25
UK excluding London average hourly rate £12.00 £45.00 £9.00
% change year-on-year
-73.33% +400.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42716 39097 41510
As % of all contract IT jobs located in the UK 74.16% 74.10% 72.00%
Number of daily rates quoted 26685 24121 24021
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1186 1114 1519
Average hourly rate £24.00 £27.50 £31.00
Average hourly rate % change year-on-year
-12.72% -11.29%
90% offered a hourly rate of more than £12.57 £12.00 £12.50
10% offered a hourly rate of more than £53.50 £50.00 £45.50
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 19 September 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 19 September 2014.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 69 £400 +12.67% 52
London +22 24 £400 +6.66% 27
South East -4 19 £385 +8.45% 10
Berkshire +11 13 £388 -12.92% 3
North West +1 8 £506 - 3
Reading +20 6 £388 - 2
Scotland -17 6 £282 -43.65% 2
Midlands - 6 - -
Cheshire - 6 £506 - 1
South West -42 5 £500 +8.99% 6
City of London +28 4 £388 +3.33% 4
Crewe - 4 £450 - 1
Surrey -6 3 £385 -14.44% 4
Hampshire -9 3 £425 - 1
Edinburgh -9 3 £900 +80.00%
Guildford - 3 £385 -
Newport - 3 £363 -
East Midlands - 3 £450 - 2
Wales - 3 £363 -
South Wales - 3 £363 -
Yorkshire 0 2 - -
Glasgow - 2 £197 - 1
Northamptonshire - 2 £450 -
Devon - 2 £500 - 1
Northampton - 2 £450 -
Exeter - 2 £500 -
East of England -22 1 £500 +14.28% 2
Hertfordshire -23 1 £500 +185.71%
Wiltshire - 1 £175 -
West Midlands - 1 £450 - 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 36 (20.22%) Finance
2 35 (19.66%) Retail
2 35 (19.66%) Agile Software Development
3 34 (19.10%) E-Commerce
4 33 (18.54%) Degree
5 30 (16.85%) Windows
6 29 (16.29%) Project Management
7 28 (15.73%) Business Analysis
8 27 (15.17%) Service Management
9 26 (14.61%) Scrum
9 26 (14.61%) Marketing
9 26 (14.61%) User Experience
10 25 (14.04%) Stakeholder Management
10 25 (14.04%) CRM
10 25 (14.04%) ITIL
11 23 (12.92%) Security Cleared
12 21 (11.80%) B2C
12 21 (11.80%) Migration
13 20 (11.24%) Oracle
14 18 (10.11%) SQL
14 18 (10.11%) PRINCE2
15 17 (9.55%) Business Process Mapping
16 16 (8.99%) SC Cleared
16 16 (8.99%) Microsoft
17 15 (8.43%) Microsoft Certification
17 15 (8.43%) hybris
17 15 (8.43%) JIRA
17 15 (8.43%) Use Case
18 14 (7.87%) MCTS
18 14 (7.87%) Active Directory

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (5.62%) SharePoint
2 6 (3.37%) Oracle Workflow
2 6 (3.37%) CMS
3 3 (1.69%) IIS
3 3 (1.69%) MS Exchange
3 3 (1.69%) OpenROAD
4 2 (1.12%) BizTalk Server
4 2 (1.12%) Lync
5 1 (0.56%) Adobe CQ
5 1 (0.56%) Sitecore CMS
5 1 (0.56%) Drupal
5 1 (0.56%) WebSphere
5 1 (0.56%) SharePoint Server
5 1 (0.56%) IBM Notes
5 1 (0.56%) Tomcat
5 1 (0.56%) SAS
5 1 (0.56%) GroupWise
Applications
1 6 (3.37%) MS Excel
2 2 (1.12%) Photoshop
2 2 (1.12%) MS Office
2 2 (1.12%) MS PowerPoint
3 1 (0.56%) MS Project
3 1 (0.56%) MS Visio
Business Applications
1 2 (1.12%) Remedy ITSM
2 1 (0.56%) Oracle EBS R12
2 1 (0.56%) Google Analytics
2 1 (0.56%) Oracle EBS
2 1 (0.56%) Oracle 11i
Cloud Services
1 4 (2.25%) Microsoft Azure
1 4 (2.25%) Office 365
2 3 (1.69%) IBM Blueworks
3 2 (1.12%) SaaS
Communications & Networking
1 14 (7.87%) DNS
2 12 (6.74%) DHCP
3 7 (3.93%) Firewall
4 6 (3.37%) TCP/IP
5 4 (2.25%) UMTS
5 4 (2.25%) CDMA
5 4 (2.25%) GPRS
5 4 (2.25%) GSM
5 4 (2.25%) Network Security
6 3 (1.69%) Wi-Fi
6 3 (1.69%) WAN
6 3 (1.69%) Internet
7 2 (1.12%) VPN
7 2 (1.12%) Wireless
7 2 (1.12%) IPsec
7 2 (1.12%) MPLS
8 1 (0.56%) Cisco ASA
8 1 (0.56%) IMAP
8 1 (0.56%) Wireshark
8 1 (0.56%) LAN
Database & Business Intelligence
1 7 (3.93%) Data Warehouse
2 6 (3.37%) RDBMS
2 6 (3.37%) PowerCenter
2 6 (3.37%) BusinessObjects XI
2 6 (3.37%) Relational Database
3 5 (2.81%) Oracle Database
4 3 (1.69%) Ingres
4 3 (1.69%) SQL Server
5 2 (1.12%) MySQL
5 2 (1.12%) MongoDB
6 1 (0.56%) SAS Data Integration Studio
6 1 (0.56%) Big Data
6 1 (0.56%) Hadoop
6 1 (0.56%) Base SAS
6 1 (0.56%) SAS Enterprise Guide
6 1 (0.56%) Data Mining
6 1 (0.56%) EDRMS
Development Applications
1 15 (8.43%) JIRA
2 4 (2.25%) Maven
3 3 (1.69%) Git (software)
3 3 (1.69%) Gerrit
4 1 (0.56%) Team Foundation Server
4 1 (0.56%) Axure RP
4 1 (0.56%) Fiddler
4 1 (0.56%) Selenium
4 1 (0.56%) Visual Studio
4 1 (0.56%) Eclipse
4 1 (0.56%) MSI
General
1 36 (20.22%) Finance
2 35 (19.66%) Retail
3 26 (14.61%) Marketing
4 13 (7.30%) Banking
5 8 (4.49%) Telecoms
6 5 (2.81%) Retail Banking
7 3 (1.69%) Games
7 3 (1.69%) Publishing
8 2 (1.12%) Manufacturing
8 2 (1.12%) Multimedia
9 1 (0.56%) French Language
9 1 (0.56%) German Language
9 1 (0.56%) Italian Language
9 1 (0.56%) Spanish Language
9 1 (0.56%) Corporate Banking
9 1 (0.56%) Billing
9 1 (0.56%) Investment Banking
9 1 (0.56%) Military
9 1 (0.56%) Advertising
Job Titles
1 43 (24.16%) Analyst
2 40 (22.47%) Business Analyst
3 24 (13.48%) Architect
4 21 (11.80%) Project Manager
5 15 (8.43%) Agile Business Analyst
6 13 (7.30%) Developer
7 12 (6.74%) Solutions Architect
8 8 (4.49%) Consultant
9 7 (3.93%) Field Engineer
9 7 (3.93%) Portfolio Manager
10 6 (3.37%) Senior Manager
11 5 (2.81%) Support Engineer
11 5 (2.81%) Technical Architect
11 5 (2.81%) Operations Manager
11 5 (2.81%) Programme Manager
12 4 (2.25%) Commercial Manager
12 4 (2.25%) Business Consultant
12 4 (2.25%) E-Commerce Manager
12 4 (2.25%) Senior Project Manager
12 4 (2.25%) Java Developer
Libraries, Frameworks & Software Standards
1 8 (4.49%) Velocity
2 6 (3.37%) HTML
2 6 (3.37%) jQuery
3 4 (2.25%) .NET
3 4 (2.25%) CSS
4 3 (1.69%) HornetQ
4 3 (1.69%) EJB 3.0
4 3 (1.69%) JPA
4 3 (1.69%) GWT
4 3 (1.69%) JMS
4 3 (1.69%) XML
4 3 (1.69%) EJB
5 2 (1.12%) SAML
5 2 (1.12%) Spring
5 2 (1.12%) XMPP
5 2 (1.12%) Hibernate
5 2 (1.12%) REST
6 1 (0.56%) Apache Sling
6 1 (0.56%) Apache Felix
6 1 (0.56%) Windows Identity Foundation
Miscellaneous
1 26 (14.61%) User Experience
2 13 (7.30%) iPad
3 10 (5.62%) Clustering
4 9 (5.06%) Analytical Skills
5 5 (2.81%) Social Media
5 5 (2.81%) Management Information System
6 4 (2.25%) NHS
6 4 (2.25%) Replication
7 3 (1.69%) SWIFT
7 3 (1.69%) Statistics
8 2 (1.12%) Online Banking
8 2 (1.12%) Mobile App
9 1 (0.56%) New Media
9 1 (0.56%) FMCG
9 1 (0.56%) Data Integration
9 1 (0.56%) Visualisation
9 1 (0.56%) Copywriting
9 1 (0.56%) Mathematics
9 1 (0.56%) Computer Science
9 1 (0.56%) IPTV
Operating Systems
1 30 (16.85%) Windows
2 10 (5.62%) Windows 7
2 10 (5.62%) Windows Server 2008
3 8 (4.49%) Windows 8
3 8 (4.49%) Linux
4 5 (2.81%) Windows Server 2003
5 4 (2.25%) Apple iOS
5 4 (2.25%) Android
6 3 (1.69%) Windows Server 2012
6 3 (1.69%) AIX
6 3 (1.69%) UNIX
7 2 (1.12%) Red Hat Enterprise Linux
8 1 (0.56%) Windows XP
Processes & Methodologies
1 35 (19.66%) Agile Software Development
2 34 (19.10%) E-Commerce
3 29 (16.29%) Project Management
4 28 (15.73%) Business Analysis
5 27 (15.17%) Service Management
6 26 (14.61%) Scrum
7 25 (14.04%) Stakeholder Management
7 25 (14.04%) CRM
7 25 (14.04%) ITIL
8 21 (11.80%) B2C
8 21 (11.80%) Migration
9 18 (10.11%) PRINCE2
10 17 (9.55%) Business Process Mapping
11 15 (8.43%) Use Case
12 13 (7.30%) Coaching
13 11 (6.18%) Service Delivery
13 11 (6.18%) ITIL V3
14 10 (5.62%) Stakeholder Engagement
15 9 (5.06%) Analytics
16 8 (4.49%) Business Transformation
Programming Languages
1 18 (10.11%) SQL
2 10 (5.62%) Java
3 8 (4.49%) PowerShell
4 7 (3.93%) JavaScript
4 7 (3.93%) Shell Script
5 6 (3.37%) PL/SQL
6 5 (2.81%) VBScript
7 4 (2.25%) C
7 4 (2.25%) C#
8 2 (1.12%) VB
8 2 (1.12%) PHP
9 1 (0.56%) Apex Code
9 1 (0.56%) R
9 1 (0.56%) Ruby
9 1 (0.56%) T-SQL
9 1 (0.56%) C++
9 1 (0.56%) Perl
9 1 (0.56%) VB.NET
9 1 (0.56%) VBA
9 1 (0.56%) Python
Qualifications
1 33 (18.54%) Degree
2 23 (12.92%) Security Cleared
3 16 (8.99%) SC Cleared
4 15 (8.43%) Microsoft Certification
5 14 (7.87%) MCTS
5 14 (7.87%) MCITP
6 5 (2.81%) PMP
6 5 (2.81%) PMI Certification
7 2 (1.12%) PRINCE2 Certification
7 2 (1.12%) BC Cleared
7 2 (1.12%) DV Cleared
8 1 (0.56%) MBA
8 1 (0.56%) CIMA
8 1 (0.56%) MCP
8 1 (0.56%) MCSD
8 1 (0.56%) PhD
8 1 (0.56%) MCSE
8 1 (0.56%) ISEB
8 1 (0.56%) ACCA
Quality Assurance & Compliance
1 8 (4.49%) SLA
2 4 (2.25%) QA
3 3 (1.69%) ISO 8583
System Software
1 14 (7.87%) Active Directory
2 7 (3.93%) Terminal Services
3 4 (2.25%) Hyper-V
4 2 (1.12%) Xen
4 2 (1.12%) vSphere
4 2 (1.12%) VMware ESXi
4 2 (1.12%) XenApp
5 1 (0.56%) Microsoft App-V
Systems Management
1 8 (4.49%) SCCM
2 5 (2.81%) WSUS
3 3 (1.69%) Forefront Identity Manager
4 2 (1.12%) Netcool
4 2 (1.12%) OPNET
4 2 (1.12%) FortiGate
5 1 (0.56%) SCOM
5 1 (0.56%) WMI
Vendors
1 20 (11.24%) Oracle
2 16 (8.99%) Microsoft
3 15 (8.43%) hybris
4 9 (5.06%) HP
5 6 (3.37%) Cisco
5 6 (3.37%) IBM
5 6 (3.37%) Citrix
5 6 (3.37%) Informatica
5 6 (3.37%) JBoss
6 4 (2.25%) Remedy
6 4 (2.25%) Salesforce.com
6 4 (2.25%) EMC
6 4 (2.25%) Becrypt
7 3 (1.69%) ATG
7 3 (1.69%) Adobe
7 3 (1.69%) BMC
7 3 (1.69%) CheckPoint
8 2 (1.12%) Red Hat
8 2 (1.12%) Dell
8 2 (1.12%) NetApp
London
LA International
Rate: £350 - £375 per day
Posted: Yesterday
Scotland
Templeton and Partners - SAP & UK Account
Rate: Market related
Posted: 2 days ago
Berkshire
Nationwide People Ltd
Rate: £400 - £500 Per Day
Posted: 2 days ago
London
TEKsystems
Posted: 3 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 11 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 22 days ago