The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 535 513 533
Rank change year-on-year
-22 +20
Contract jobs citing Customer Engagement 71 66 58
As % of all contract IT jobs located in the UK 0.13% 0.13% 0.10%
As % of the Processes & Methodologies category 0.17% 0.17% 0.14%
Number of daily rates quoted 35 35 33
Average daily rate
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of your Daily Rate
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£413 £375 £325
Average daily rate % change year-on-year
+10.00% +15.38%
90% offered a daily rate of more than £323 £285 £187
10% offered a daily rate of more than £538 £500 £450
UK excluding London average daily rate £400 £383 £275
% change year-on-year
+4.57% +39.09%
Number of hourly rates quoted 3 2 4
Average hourly rate £12.00 £45.00 £30.25
Average hourly rate % change year-on-year
-73.33% +48.76%
90% offered a hourly rate of more than £11.20 £21.00 £10.95
10% offered a hourly rate of more than £112.40 £69.00 £45.00
UK excluding London average hourly rate £11.50 £45.00 £30.25
% change year-on-year
-74.44% +48.76%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41951 38607 41075
As % of all contract IT jobs located in the UK 74.17% 73.26% 70.98%
Number of daily rates quoted 26010 23715 23830
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1162 1053 1463
Average hourly rate £23.50 £28.00 £31.50
Average hourly rate % change year-on-year
-16.07% -11.11%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 29 August 2014.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 29 August 2014.

Customer Engagement Hourly Rate Histogram in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 64 £425 +13.33% 41
South East -19 20 £393 +10.56% 8
London +15 18 £439 +17.00% 15
Berkshire +9 11 £375 -15.73% 1
North West -2 11 £450 - 4
Reading +16 8 £375 -
Midlands - 6 - -
Cheshire - 6 £506 - 2
South West -34 5 £500 +13.15% 8
City of London +17 4 £413 +10.00% 2
Surrey +1 4 £475 -13.63% 4
Hampshire -12 4 £425 -
Scotland -20 4 £197 -52.46% 3
Crewe - 4 £450 -
East Midlands - 3 £450 -
Basingstoke +20 2 - -
Edinburgh -17 2 - - 1
Exeter - 2 £500 -
Glasgow - 2 £197 - 1
Guildford - 2 £385 -
Newport - 2 £363 -
Northampton - 2 £450 -
Devon - 2 £500 -
Northamptonshire - 2 £450 -
Wales - 2 £363 -
South Wales - 2 £363 -
West Midlands - 1 £450 -
Birmingham - 1 £450 -
Buckinghamshire - 1 - -
Manchester - 1 - - 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 40 (22.60%) Retail
2 38 (21.47%) E-Commerce
3 37 (20.90%) Degree
4 33 (18.64%) Business Analysis
5 32 (18.08%) Windows
6 31 (17.51%) Finance
7 30 (16.95%) Stakeholder Management
8 29 (16.38%) Scrum
9 28 (15.82%) CRM
9 28 (15.82%) Project Management
10 26 (14.69%) B2C
11 25 (14.12%) Migration
11 25 (14.12%) Security Cleared
12 24 (13.56%) Marketing
13 23 (12.99%) Service Management
14 22 (12.43%) ITIL
14 22 (12.43%) Business Process Mapping
15 21 (11.86%) Oracle
15 21 (11.86%) Microsoft
16 20 (11.30%) JIRA
16 20 (11.30%) Use Case
16 20 (11.30%) hybris
17 18 (10.17%) SQL
18 16 (9.04%) SC Cleared
19 15 (8.47%) iPad
20 14 (7.91%) PRINCE2
20 14 (7.91%) Active Directory
20 14 (7.91%) Microsoft Certification
21 13 (7.34%) DNS
21 13 (7.34%) Agile Software Development

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 8 (4.52%) SharePoint
2 6 (3.39%) Oracle Workflow
3 5 (2.82%) CMS
4 4 (2.26%) MS Exchange
5 3 (1.69%) IIS
6 2 (1.13%) OpenROAD
6 2 (1.13%) Lync
7 1 (0.56%) SharePoint 2013
7 1 (0.56%) SharePoint Server
7 1 (0.56%) WebSphere
7 1 (0.56%) Drupal
7 1 (0.56%) Sitecore CMS
7 1 (0.56%) SharePoint 2010
7 1 (0.56%) GroupWise
7 1 (0.56%) IBM Notes
7 1 (0.56%) SAS
7 1 (0.56%) BizTalk Server
Applications
1 8 (4.52%) MS Excel
2 4 (2.26%) MS Office
3 2 (1.13%) Photoshop
4 1 (0.56%) MS Visio
4 1 (0.56%) MS PowerPoint
Business Applications
1 3 (1.69%) Remedy ITSM
2 1 (0.56%) Google Analytics
2 1 (0.56%) Oracle EBS R12
2 1 (0.56%) Oracle 11i
2 1 (0.56%) SAP WM
2 1 (0.56%) Oracle EBS
Cloud Services
1 5 (2.82%) Microsoft Azure
2 4 (2.26%) SaaS
3 3 (1.69%) Office 365
3 3 (1.69%) IBM Blueworks
Communications & Networking
1 13 (7.34%) DNS
2 11 (6.21%) DHCP
3 6 (3.39%) TCP/IP
3 6 (3.39%) Firewall
4 4 (2.26%) VPN
4 4 (2.26%) WAN
5 3 (1.69%) UMTS
5 3 (1.69%) CDMA
5 3 (1.69%) GPRS
5 3 (1.69%) GSM
5 3 (1.69%) SSL
5 3 (1.69%) Internet
6 2 (1.13%) MPLS
6 2 (1.13%) Network Security
6 2 (1.13%) Wi-Fi
6 2 (1.13%) Wireless
6 2 (1.13%) IPsec
6 2 (1.13%) LAN
6 2 (1.13%) LDAP
7 1 (0.56%) POP3
Database & Business Intelligence
1 8 (4.52%) Data Warehouse
2 7 (3.95%) RDBMS
2 7 (3.95%) Relational Database
3 6 (3.39%) BusinessObjects XI
3 6 (3.39%) PowerCenter
4 4 (2.26%) Ingres
4 4 (2.26%) MySQL
4 4 (2.26%) SQL Server
4 4 (2.26%) Oracle Database
5 2 (1.13%) Informix
5 2 (1.13%) MongoDB
6 1 (0.56%) Big Data
6 1 (0.56%) SQL Server 2012
6 1 (0.56%) SAS Data Integration Studio
6 1 (0.56%) SQL Server Analysis Services
6 1 (0.56%) Base SAS
6 1 (0.56%) SAS Enterprise Guide
6 1 (0.56%) SQL Server 2008
6 1 (0.56%) Hadoop
6 1 (0.56%) Data Mining
Development Applications
1 20 (11.30%) JIRA
2 3 (1.69%) Git (software)
2 3 (1.69%) Gerrit
2 3 (1.69%) Maven
3 1 (0.56%) Selenium
3 1 (0.56%) Fiddler
3 1 (0.56%) Visual Studio
3 1 (0.56%) ERwin
3 1 (0.56%) MSI
General
1 40 (22.60%) Retail
2 31 (17.51%) Finance
3 24 (13.56%) Marketing
4 13 (7.34%) Banking
5 6 (3.39%) Telecoms
6 5 (2.82%) Retail Banking
7 3 (1.69%) Manufacturing
7 3 (1.69%) Publishing
7 3 (1.69%) Games
8 2 (1.13%) Multimedia
9 1 (0.56%) Billing
9 1 (0.56%) Investment Banking
9 1 (0.56%) Military
9 1 (0.56%) Advertising
9 1 (0.56%) Corporate Banking
9 1 (0.56%) French Language
9 1 (0.56%) German Language
9 1 (0.56%) Italian Language
9 1 (0.56%) Spanish Language
Job Titles
1 44 (24.86%) Analyst
2 40 (22.60%) Business Analyst
3 25 (14.12%) Architect
4 20 (11.30%) Project Manager
4 20 (11.30%) Agile Business Analyst
5 16 (9.04%) Developer
6 11 (6.21%) Solutions Architect
7 10 (5.65%) Consultant
8 7 (3.95%) Portfolio Manager
9 6 (3.39%) Senior Manager
9 6 (3.39%) Field Engineer
9 6 (3.39%) E-Commerce Business Analyst
10 5 (2.82%) Operations Manager
10 5 (2.82%) Technical Architect
10 5 (2.82%) Programme Manager
11 4 (2.26%) Coordinator
11 4 (2.26%) Commercial Manager
11 4 (2.26%) Senior Project Manager
11 4 (2.26%) Java Developer
11 4 (2.26%) E-Commerce Manager
Libraries, Frameworks & Software Standards
1 9 (5.08%) HTML
2 8 (4.52%) Velocity
3 7 (3.95%) XML
4 6 (3.39%) Ajax
5 5 (2.82%) jQuery
6 4 (2.26%) CSS
7 3 (1.69%) JSP
7 3 (1.69%) .NET
7 3 (1.69%) EJB
7 3 (1.69%) JMS
7 3 (1.69%) CGI
7 3 (1.69%) JPA
7 3 (1.69%) EJB 3.0
7 3 (1.69%) GWT
7 3 (1.69%) HornetQ
8 2 (1.13%) XMPP
8 2 (1.13%) SAML
8 2 (1.13%) COM
8 2 (1.13%) SOAP
8 2 (1.13%) Web Services
Miscellaneous
1 15 (8.47%) iPad
2 10 (5.65%) Clustering
3 5 (2.82%) Social Media
4 4 (2.26%) NHS
4 4 (2.26%) Management Information System
5 3 (1.69%) Replication
5 3 (1.69%) Web 2.0
5 3 (1.69%) SWIFT
6 2 (1.13%) Statistics
6 2 (1.13%) Online Banking
6 2 (1.13%) CMDB
7 1 (0.56%) Copywriting
7 1 (0.56%) Data Integration
7 1 (0.56%) FMCG
7 1 (0.56%) Visualisation
7 1 (0.56%) Client/Server
7 1 (0.56%) Economics
7 1 (0.56%) IPTV
7 1 (0.56%) Mathematics
7 1 (0.56%) Computer Science
Operating Systems
1 32 (18.08%) Windows
2 12 (6.78%) Windows 7
3 10 (5.65%) Linux
3 10 (5.65%) Windows Server 2008
4 8 (4.52%) Windows 8
5 7 (3.95%) UNIX
6 5 (2.82%) Windows Server 2003
7 4 (2.26%) Android
7 4 (2.26%) AIX
7 4 (2.26%) Apple iOS
8 3 (1.69%) Windows Server 2012
9 2 (1.13%) Red Hat Enterprise Linux
10 1 (0.56%) Windows XP
Processes & Methodologies
1 38 (21.47%) E-Commerce
2 33 (18.64%) Business Analysis
3 30 (16.95%) Stakeholder Management
4 29 (16.38%) Scrum
5 28 (15.82%) Project Management
5 28 (15.82%) CRM
6 26 (14.69%) B2C
7 25 (14.12%) Migration
8 23 (12.99%) Service Management
9 22 (12.43%) ITIL
9 22 (12.43%) Business Process Mapping
10 20 (11.30%) Use Case
11 14 (7.91%) PRINCE2
12 13 (7.34%) Agile Software Development
13 11 (6.21%) Service Delivery
14 9 (5.08%) Analytics
15 8 (4.52%) Data Modelling
15 8 (4.52%) ETL
15 8 (4.52%) Workflow
15 8 (4.52%) Stakeholder Engagement
Programming Languages
1 18 (10.17%) SQL
2 10 (5.65%) JavaScript
3 9 (5.08%) Java
4 8 (4.52%) Shell Script
4 8 (4.52%) PowerShell
5 6 (3.39%) C
5 6 (3.39%) PL/SQL
6 5 (2.82%) PHP
6 5 (2.82%) VBScript
7 3 (1.69%) C#
7 3 (1.69%) Perl
8 2 (1.13%) VB
9 1 (0.56%) VBA
9 1 (0.56%) Python
9 1 (0.56%) Apex Code
9 1 (0.56%) R
9 1 (0.56%) Ruby
9 1 (0.56%) C++
9 1 (0.56%) T-SQL
Qualifications
1 37 (20.90%) Degree
2 25 (14.12%) Security Cleared
3 16 (9.04%) SC Cleared
4 14 (7.91%) Microsoft Certification
5 13 (7.34%) MCTS
5 13 (7.34%) MCITP
6 4 (2.26%) PMP
6 4 (2.26%) PMI Certification
7 2 (1.13%) Six Sigma Black Belt
7 2 (1.13%) BC Cleared
7 2 (1.13%) DV Cleared
8 1 (0.56%) PRINCE2 Practitioner
8 1 (0.56%) ACCA
8 1 (0.56%) CIMA
8 1 (0.56%) MBA
8 1 (0.56%) MCP
8 1 (0.56%) MCSD
8 1 (0.56%) MCSE
8 1 (0.56%) PhD
8 1 (0.56%) ISEB
Quality Assurance & Compliance
1 5 (2.82%) SLA
2 3 (1.69%) ISO 8583
2 3 (1.69%) QA
System Software
1 14 (7.91%) Active Directory
2 7 (3.95%) Terminal Services
3 4 (2.26%) Hyper-V
4 2 (1.13%) XenApp
4 2 (1.13%) vSphere
4 2 (1.13%) VMware ESXi
4 2 (1.13%) Xen
5 1 (0.56%) Microsoft App-V
5 1 (0.56%) MetaFrame
Systems Management
1 8 (4.52%) SCCM
2 5 (2.82%) WSUS
3 3 (1.69%) Control-M
3 3 (1.69%) Forefront Identity Manager
4 2 (1.13%) FortiGate
4 2 (1.13%) HP UCMDB
5 1 (0.56%) SCOM
5 1 (0.56%) OPNET
5 1 (0.56%) WMI
5 1 (0.56%) Netcool
Vendors
1 21 (11.86%) Oracle
1 21 (11.86%) Microsoft
2 20 (11.30%) hybris
3 9 (5.08%) HP
4 6 (3.39%) Citrix
4 6 (3.39%) Informatica
4 6 (3.39%) IBM
4 6 (3.39%) ATG
5 5 (2.82%) JBoss
5 5 (2.82%) Cisco
5 5 (2.82%) Remedy
6 4 (2.26%) Becrypt
6 4 (2.26%) BMC
6 4 (2.26%) EMC
6 4 (2.26%) Salesforce.com
7 3 (1.69%) VMware
7 3 (1.69%) SAP
8 2 (1.13%) Adobe
8 2 (1.13%) Sybase
8 2 (1.13%) Dell
Manchester
Computer Futures
Rate: competitive
Posted: 2 days ago
South West
Hydrogen Group
Rate: £400.00 - £445.00 per day
Posted: 3 days ago
England
Aimhire Recruitment
Posted: 8 days ago
East of England
Interquest - Sand Resources
Rate: £150 - £350 per day
Posted: 10 days ago
Cheshire
Computer Futures
Rate: competitive
Posted: 11 days ago
Cheshire
Computer Futures
Rate: competitive
Posted: 19 days ago