The table below looks at the statistics for Customer Engagement skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 498 531 557
Rank change year-on-year
+33 +26
Contract jobs citing Customer Engagement 152 139 89
As % of all contract IT jobs located in the UK 0.29% 0.24% 0.15%
As % of the Processes & Methodologies category 0.35% 0.30% 0.20%
Number of daily rates quoted 75 65 52
Median daily rate £505 £400 £400
Median daily rate % change year-on-year
+26.25% -
90% offered a daily rate of more than £350 £258 £322
10% offered a daily rate of more than £613 £544 £613
UK excluding London median daily rate £450 £400 £400
% change year-on-year
+12.50% -
Number of hourly rates quoted 1 10 2
Median hourly rate £10.24 £54.75 £74.75
Median hourly rate % change year-on-year
-81.29% -26.75%
UK excluding London median hourly rate £10.24 £59.50 £12.00
% change year-on-year
-82.78% +395.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43985 46966 44712
As % of all contract IT jobs located in the UK 83.15% 81.01% 77.28%
Number of daily rates quoted 29139 30711 27950
Median daily rate £440 £425 £413
Median daily rate % change year-on-year
+3.52% +3.03%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £593 £580 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1137 1301 1222
Median hourly rate £31.00 £32.00 £24.00
Median hourly rate % change year-on-year
-3.12% +33.33%
90% offered a hourly rate of more than £12.58 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £48.50 £53.50
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Customer Engagement
Jobs Demand Trend

The demand trend of contract jobs citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement within the UK.

Customer Engagement Daily Rate Trend in the UK

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement within the UK over the 3 months to 25 September 2016.

Customer Engagement Daily Rate Histogram in the UK

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement within the UK.

Customer Engagement Hourly Rate Trend in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 149 £518 +29.37% 52
London +34 77 £550 +27.16% 23
West Midlands -4 24 £425 +17.24% 4
South East +11 23 £431 +9.80% 8
Solihull +17 21 £425 -
Berkshire +14 14 - - 6
City of London +15 9 £469 -1.31% 4
South West +19 7 £450 +2.85% 3
North West +16 7 £475 +24.18% 7
Buckinghamshire +19 6 £431 -
Bracknell +2 6 - -
Manchester -1 6 £463 +8.82% 6
East of England +12 5 £600 +50.00% 5
Milton Keynes +9 5 £431 -
Reading - 5 - - 4
Bedfordshire -2 4 £600 +41.17% 2
Scotland +3 3 £160 -46.66%
Yorkshire +13 2 £575 +7.47%
East Midlands -9 2 £625 +109.20%
Kingston Upon Thames - 2 - -
Exeter - 2 £365 -
Birmingham - 2 £438 - 2
Bellshill - 2 £160 -
Sheffield - 2 £575 -
Gloucestershire - 2 £525 - 1
Devon - 2 £365 -
South Yorkshire - 2 £575 -
North Lanarkshire - 2 £160 -
Cambridgeshire +24 1 £485 -
Wiltshire +13 1 £450 -5.26% 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 25 September 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 66 (23.83%) Degree
2 62 (22.38%) Finance
3 55 (19.86%) Agile Software Development
3 55 (19.86%) Presales
4 51 (18.41%) SQL
5 44 (15.88%) Java
6 41 (14.80%) Project Management
7 39 (14.08%) Analytics
8 38 (13.72%) Security Cleared
8 38 (13.72%) Microsoft
8 38 (13.72%) Scrum
9 37 (13.36%) ITIL
10 33 (11.91%) REST
10 33 (11.91%) Analytical Skills
11 32 (11.55%) SC Cleared
11 32 (11.55%) XML
11 32 (11.55%) HTML
11 32 (11.55%) Banking
12 31 (11.19%) Spring
12 31 (11.19%) CSS
13 30 (10.83%) SOAP
13 30 (10.83%) JavaScript
13 30 (10.83%) Adobe
13 30 (10.83%) Service Management
14 29 (10.47%) Hibernate
15 28 (10.11%) User Stories
16 27 (9.75%) Java EE
17 26 (9.39%) Retail
17 26 (9.39%) MVC
17 26 (9.39%) Migration

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.66%) Adobe Experience Manager
1 24 (8.66%) JBoss
1 24 (8.66%) Tomcat
2 9 (3.25%) WebSphere
3 7 (2.53%) WebLogic
4 6 (2.17%) CMS
5 4 (1.44%) IIS
5 4 (1.44%) MS Exchange
5 4 (1.44%) Skype for Business
6 3 (1.08%) MQSeries
6 3 (1.08%) SAS
6 3 (1.08%) WebSphere Application Server
7 2 (0.72%) Apache
7 2 (0.72%) Apache Spark
7 2 (0.72%) Drupal
7 2 (0.72%) Exchange Server 2003
7 2 (0.72%) Exchange Server 2010
7 2 (0.72%) Office Communications Server
7 2 (0.72%) SharePoint
7 2 (0.72%) SharePoint 2013
Applications
1 25 (9.03%) MS Excel
2 21 (7.58%) MS Office
3 9 (3.25%) MS Project
3 9 (3.25%) MS Visio
4 3 (1.08%) Photoshop
4 3 (1.08%) SPSS
5 2 (0.72%) Adobe After Effects
5 2 (0.72%) Adobe Illustrator
5 2 (0.72%) Adobe Premiere
5 2 (0.72%) MS PowerPoint
6 1 (0.36%) Spreadsheet
Business Applications
1 7 (2.53%) Dynamics CRM
2 5 (1.81%) Oracle BPM
3 4 (1.44%) WebTrends
4 3 (1.08%) Radian6
4 3 (1.08%) Sprinklr
5 1 (0.36%) Adobe Campaign
5 1 (0.36%) nopCommerce
5 1 (0.36%) Remedy ITSM
5 1 (0.36%) SAP Oil and Gas
Cloud Services
1 23 (8.30%) Office 365
2 11 (3.97%) Microsoft Azure
3 6 (2.17%) Amazon AWS
4 4 (1.44%) Adobe Analytics
4 4 (1.44%) Cloud Computing
4 4 (1.44%) PaaS
5 2 (0.72%) Azure Active Directory
5 2 (0.72%) Google Analytics
5 2 (0.72%) OneDrive
5 2 (0.72%) Yammer
6 1 (0.36%) IBM Cloud
6 1 (0.36%) SaaS
6 1 (0.36%) Socialbakers
6 1 (0.36%) SoftLayer
Communications & Networking
1 15 (5.42%) WAN
2 14 (5.05%) LAN
3 13 (4.69%) MPLS
4 9 (3.25%) VoIP
5 8 (2.89%) Ethernet
5 8 (2.89%) FCAPS
5 8 (2.89%) Firewall
5 8 (2.89%) VPN
6 7 (2.53%) DNS
7 6 (2.17%) OSPF
8 5 (1.81%) Internet
8 5 (1.81%) Unified Communications
8 5 (1.81%) Wireless
9 4 (1.44%) Cisco ASA
9 4 (1.44%) Skype
9 4 (1.44%) TCP/IP
10 3 (1.08%) Cisco Nexus
10 3 (1.08%) DHCP
10 3 (1.08%) Intranet
10 3 (1.08%) SAN
Database & Business Intelligence
1 11 (3.97%) DB2
2 8 (2.89%) SQL Server
3 5 (1.81%) Relational Database
4 4 (1.44%) Big Data
4 4 (1.44%) Power BI
5 3 (1.08%) Hadoop
5 3 (1.08%) MongoDB
6 2 (0.72%) Azure SQL Database
6 2 (0.72%) SQL Server Analysis Services
6 2 (0.72%) SQL Server Integration Services
6 2 (0.72%) SQL Server Reporting Services
7 1 (0.36%) Apache Hive
7 1 (0.36%) Data Mining
7 1 (0.36%) Data Warehouse
7 1 (0.36%) Microsoft Analysis Services
7 1 (0.36%) MySQL
7 1 (0.36%) NoSQL
7 1 (0.36%) RDBMS
7 1 (0.36%) Redis
Development Applications
1 16 (5.78%) Eclipse
1 16 (5.78%) Gradle
1 16 (5.78%) IntelliJ
1 16 (5.78%) Maven
2 8 (2.89%) Git (software)
3 2 (0.72%) Mercurial
3 2 (0.72%) Visual Studio
4 1 (0.36%) JIRA
4 1 (0.36%) Rational DOORS
General
1 62 (22.38%) Finance
2 32 (11.55%) Banking
3 26 (9.39%) Retail
4 25 (9.03%) Marketing
5 19 (6.86%) Telecoms
6 9 (3.25%) Legal
7 5 (1.81%) Advertising
8 3 (1.08%) Billing
8 3 (1.08%) Publishing
8 3 (1.08%) Spanish Language
9 2 (0.72%) Electronics
9 2 (0.72%) Investment Banking
9 2 (0.72%) Retail Banking
10 1 (0.36%) Back Office
10 1 (0.36%) German Language
10 1 (0.36%) Law
10 1 (0.36%) Manufacturing
Job Titles
1 71 (25.63%) Architect
2 36 (13.00%) Developer
3 34 (12.27%) Project Manager
4 28 (10.11%) Analyst
5 24 (8.66%) Solutions Architect
6 21 (7.58%) Java Developer
7 18 (6.50%) Lead Developer
7 18 (6.50%) Lead Java Developer
8 17 (6.14%) Consultant
9 15 (5.42%) Network Architect
10 10 (3.61%) Business Analyst
11 9 (3.25%) Designer
11 9 (3.25%) Service Architect
12 8 (2.89%) Cisco Architect
12 8 (2.89%) Delivery Manager
12 8 (2.89%) Product Manager
12 8 (2.89%) Telecoms Architect
13 7 (2.53%) Cisco Network Architect
13 7 (2.53%) Network Engineer
13 7 (2.53%) Senior Manager
Libraries, Frameworks & Software Standards
1 33 (11.91%) REST
2 32 (11.55%) HTML
2 32 (11.55%) XML
3 31 (11.19%) CSS
3 31 (11.19%) Spring
4 30 (10.83%) SOAP
5 29 (10.47%) Hibernate
6 27 (9.75%) Java EE
7 24 (8.66%) Apache Felix
7 24 (8.66%) Apache Sling
7 24 (8.66%) JSP
7 24 (8.66%) JSR 170
7 24 (8.66%) JSTL
7 24 (8.66%) OSGi
7 24 (8.66%) Servlets
7 24 (8.66%) Spring MVC
7 24 (8.66%) XML-RPC
8 8 (2.89%) Middleware
9 7 (2.53%) .NET
10 6 (2.17%) Web Services
Miscellaneous
1 33 (11.91%) Analytical Skills
2 24 (8.66%) Data Centre
3 23 (8.30%) Computer Science
4 19 (6.86%) Enterprise Software
5 11 (3.97%) User Experience
6 9 (3.25%) SWIFT
7 8 (2.89%) Management Information System
8 7 (2.53%) CMDB
9 5 (1.81%) Clustering
10 4 (1.44%) Cyberthreat
10 4 (1.44%) Performance Metrics
10 4 (1.44%) Public Cloud
10 4 (1.44%) Visualisation
11 3 (1.08%) Fintech
11 3 (1.08%) Mathematics
11 3 (1.08%) Mobile App
11 3 (1.08%) Social Media
11 3 (1.08%) Statistics
12 2 (0.72%) Data Protection Act
12 2 (0.72%) PKI
Operating Systems
1 16 (5.78%) Windows
2 7 (2.53%) Windows Server
3 6 (2.17%) Linux
4 3 (1.08%) Unix
5 2 (0.72%) Windows 7
6 1 (0.36%) AIX
6 1 (0.36%) Windows Server 2003
6 1 (0.36%) Windows Server 2012
Processes & Methodologies
1 55 (19.86%) Agile Software Development
1 55 (19.86%) Presales
2 41 (14.80%) Project Management
3 39 (14.08%) Analytics
4 38 (13.72%) Scrum
5 37 (13.36%) ITIL
6 30 (10.83%) Service Management
7 28 (10.11%) User Stories
8 26 (9.39%) Migration
8 26 (9.39%) MVC
9 25 (9.03%) CRM
10 22 (7.94%) Stakeholder Management
11 21 (7.58%) Content Management
12 19 (6.86%) Service Delivery
13 17 (6.14%) Project Governance
14 16 (5.78%) Escalation Management
14 16 (5.78%) Kanban
14 16 (5.78%) Software Engineering
15 15 (5.42%) ITIL V3
15 15 (5.42%) Service Design
Programming Languages
1 51 (18.41%) SQL
2 44 (15.88%) Java
3 30 (10.83%) JavaScript
4 14 (5.05%) C
5 6 (2.17%) C#
5 6 (2.17%) PowerShell
5 6 (2.17%) VBScript
6 4 (1.44%) PHP
6 4 (1.44%) T-SQL
7 3 (1.08%) Python
8 2 (0.72%) COBOL
8 2 (0.72%) VBA
9 1 (0.36%) C++
9 1 (0.36%) Perl
9 1 (0.36%) R
9 1 (0.36%) VB
9 1 (0.36%) VB6
Qualifications
1 66 (23.83%) Degree
2 38 (13.72%) Security Cleared
3 32 (11.55%) SC Cleared
4 9 (3.25%) Cisco Certification
4 9 (3.25%) MCITP
4 9 (3.25%) MCTS
4 9 (3.25%) Microsoft Certification
5 6 (2.17%) CCNP
6 5 (1.81%) DV Cleared
7 4 (1.44%) CCNA
7 4 (1.44%) MBA
7 4 (1.44%) PMI Certification
7 4 (1.44%) PMP
8 3 (1.08%) CEH
8 3 (1.08%) CISM
8 3 (1.08%) CISSP
8 3 (1.08%) ITIL Certification
8 3 (1.08%) SANS
9 2 (0.72%) A+ Certification
9 2 (0.72%) CCDP
Quality Assurance & Compliance
1 23 (8.30%) Data Quality
2 9 (3.25%) SEPA
3 8 (2.89%) SLA
4 4 (1.44%) Actionable Recommendations
4 4 (1.44%) ISO/IEC 27001
5 2 (0.72%) COBIT
6 1 (0.36%) QA
System Software
1 11 (3.97%) Active Directory
2 6 (2.17%) VMware Infrastructure
3 2 (0.72%) Firmware
3 2 (0.72%) Virtual Machines
3 2 (0.72%) vSphere
4 1 (0.36%) vCloud
4 1 (0.36%) VMware ESX
4 1 (0.36%) VMware ESXi
Systems Management
1 18 (6.50%) Microsoft Intune
2 5 (1.81%) WMI
3 4 (1.44%) Backup Exec
3 4 (1.44%) SCOM
4 3 (1.08%) Microsoft Clustering
4 3 (1.08%) Systems Management Server (SMS)
5 2 (0.72%) SCCM
6 1 (0.36%) CA Single Sign-On
6 1 (0.36%) Cisco Prime
6 1 (0.36%) EMC VPLEX
6 1 (0.36%) TeamSite
6 1 (0.36%) Tivoli NetView
Vendors
1 38 (13.72%) Microsoft
2 30 (10.83%) Adobe
3 23 (8.30%) Cisco
4 15 (5.42%) CA
4 15 (5.42%) Oracle
5 14 (5.05%) IBM
6 13 (4.69%) BT
7 12 (4.33%) ServiceNow
8 11 (3.97%) VMware
9 10 (3.61%) EMC
10 8 (2.89%) HP
10 8 (2.89%) SevOne
11 7 (2.53%) Capita
11 7 (2.53%) Google
11 7 (2.53%) TOWER Software
12 6 (2.17%) Nimsoft
13 4 (1.44%) Remedy
13 4 (1.44%) Symantec
14 3 (1.08%) Salesforce.com
14 3 (1.08%) TIBCO
London
Hydrogen Group
Rate: £500.00 - £580.00 per day
Posted: 2 days ago
Manchester, Lancashire
Experis Ltd
Rate: £300.00 - £350 per day
Posted: 4 days ago