1st/2nd Line Support Contracts in the West Midlands

1st/2nd Line Support
England > West Midlands

The median 1st/2nd Line Support daily rate in the West Midlands is £200 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 100 132 161
Rank change year-on-year +32 +29 -43
Contract jobs requiring a 1st/2nd Line Support 12 5 13
As % of all contract jobs advertised in the West Midlands 0.63% 0.21% 0.37%
As % of the Job Titles category 0.69% 0.23% 0.38%
Number of daily rates quoted 12 5 7
10th Percentile £154 £123 £118
25th Percentile £187 £128 £125
Median daily rate (50th Percentile) £200 £175 £135
Median % change year-on-year +14.29% +29.63% +3.85%
75th Percentile £211 £188 £164
90th Percentile £213 £192 £188
England median daily rate £198 £200 £175
% change year-on-year -1.25% +14.29% +9.38%
Number of hourly rates quoted 0 0 6
10th Percentile - - £15.38
25th Percentile - - £16.13
Median hourly rate - - £17.75
75th Percentile - - £19.40
90th Percentile - - £19.86
England median hourly rate £20.11 £18.75 £18.00
% change year-on-year +7.25% +4.17% +20.00%

All Contract IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,743 2,211 3,414
% of contract IT jobs with a recognized job title 91.35% 94.89% 96.55%
Number of daily rates quoted 1,174 1,518 2,490
10th Percentile £259 £250 £225
25th Percentile £363 £388 £365
Median daily rate (50th Percentile) £489 £500 £475
Median % change year-on-year -2.25% +5.26% +15.85%
75th Percentile £600 £600 £575
90th Percentile £713 £694 £663
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 135 64 78
10th Percentile £12.04 £12.50 £12.38
25th Percentile £15.00 £14.88 £14.37
Median hourly rate £22.00 £20.00 £17.00
Median % change year-on-year +10.00% +17.65% +6.25%
75th Percentile £41.13 £27.35 £19.97
90th Percentile £55.75 £56.38 £22.25
England median hourly rate £36.50 £45.00 £22.50
% change year-on-year -18.89% +100.00% +2.27%

1st/2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st/2nd Line Support in the West Midlands

1st/2nd Line Support
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in the West Midlands.

Daily rate trend for 1st/2nd Line Support in the West Midlands

1st/2nd Line Support
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in the West Midlands.

Hourly rate trend for 1st/2nd Line Support in the West Midlands

1st/2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the West Midlands region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +23 10 £200 +48.15%
Solihull - 1 £140 -
Warwickshire - 1 £225 -
Worcestershire - 1 £195 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 7 May 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring 1st/2nd Line Support in the job title.

1 11 (91.67%) Microsoft
2 10 (83.33%) Windows
2 10 (83.33%) Microsoft 365
2 10 (83.33%) Social Skills
3 9 (75.00%) Windows 10
4 8 (66.67%) Active Directory
5 6 (50.00%) Microsoft Office
6 5 (41.67%) VPN
6 5 (41.67%) Firewall
6 5 (41.67%) VMware
6 5 (41.67%) SCCM
6 5 (41.67%) VMware Infrastructure
6 5 (41.67%) Windows Server
6 5 (41.67%) Windows Server 2012
6 5 (41.67%) Windows Server 2019
6 5 (41.67%) Customer Service
7 4 (33.33%) Mobile Device Management
7 4 (33.33%) TCP/IP
7 4 (33.33%) DNS
8 3 (25.00%) LAN
8 3 (25.00%) VoIP
8 3 (25.00%) WAN
8 3 (25.00%) Apple
8 3 (25.00%) Clustering
8 3 (25.00%) Wi-Fi
8 3 (25.00%) Quality Management
8 3 (25.00%) Microsoft Intune
8 3 (25.00%) Jamf Pro
8 3 (25.00%) Driving Licence
8 3 (25.00%) Failover Clustering

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Microsoft Exchange
1 1 (8.33%) SharePoint
Applications
1 6 (50.00%) Microsoft Office
Cloud Services
1 10 (83.33%) Microsoft 365
2 3 (25.00%) Azure
3 1 (8.33%) OneDrive
Communications & Networking
1 5 (41.67%) Firewall
1 5 (41.67%) VPN
2 4 (33.33%) DNS
2 4 (33.33%) TCP/IP
3 3 (25.00%) LAN
3 3 (25.00%) VLAN
3 3 (25.00%) VoIP
3 3 (25.00%) WAN
3 3 (25.00%) Wi-Fi
4 2 (16.67%) DHCP
4 2 (16.67%) Remote Desktop
General
1 10 (83.33%) Social Skills
2 3 (25.00%) Documentation Skills
3 1 (8.33%) Finance
3 1 (8.33%) Public Sector
Miscellaneous
1 3 (25.00%) Clustering
1 3 (25.00%) Driving Licence
2 2 (16.67%) iPad
3 1 (8.33%) PDA
Operating Systems
1 10 (83.33%) Windows
2 9 (75.00%) Windows 10
3 5 (41.67%) Windows Server
3 5 (41.67%) Windows Server 2012
3 5 (41.67%) Windows Server 2019
4 3 (25.00%) Mac OS
5 2 (16.67%) Windows Server 2008
5 2 (16.67%) Windows Server 2016
6 1 (8.33%) Android
Processes & Methodologies
1 5 (41.67%) Customer Service
2 4 (33.33%) Mobile Device Management
3 3 (25.00%) Decision-Making
3 3 (25.00%) Problem-Solving
3 3 (25.00%) Quality Management
4 2 (16.67%) Asset Management
5 1 (8.33%) ERP
5 1 (8.33%) ITIL
5 1 (8.33%) Service Delivery
5 1 (8.33%) Software Testing
5 1 (8.33%) Test Scripting
5 1 (8.33%) WFM
Programming Languages
1 3 (25.00%) PowerShell
Qualifications
1 3 (25.00%) Degree
2 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 8 (66.67%) Active Directory
2 5 (41.67%) VMware Infrastructure
3 3 (25.00%) Hyper-V
4 2 (16.67%) Terminal Services
Systems Management
1 5 (41.67%) SCCM
2 3 (25.00%) Autotask
2 3 (25.00%) Failover Clustering
2 3 (25.00%) Jamf Pro
2 3 (25.00%) Microsoft Intune
Vendors
1 11 (91.67%) Microsoft
2 5 (41.67%) VMware
3 3 (25.00%) Apple
3 3 (25.00%) Datto
4 1 (8.33%) Citrix
4 1 (8.33%) ServiceNow