The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 74 55 61
Rank change year-on-year
-19 +6
Contract jobs citing Service Delivery 47 64 43
As % of all contract IT jobs located in the West Midlands 1.97% 2.66% 2.18%
As % of the Processes & Methodologies category 2.65% 3.53% 3.18%
Number of daily rates quoted 31 30 17
Average daily rate
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of your Daily Rate
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£355 £363 £363
Average daily rate % change year-on-year
-2.06% -
90% offered a daily rate of more than £130 £151 £230
10% offered a daily rate of more than £650 £453 £660
UK excluding London average daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 2 6 0
Average hourly rate £20.00 £10.88 -
Average hourly rate % change year-on-year
+83.90% -
UK excluding London average hourly rate £18.00 £14.25 £17.50
% change year-on-year
+26.31% -18.57%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1774 1811 1354
As % of all contract IT jobs located in the West Midlands 74.23% 75.33% 68.80%
Number of daily rates quoted 1086 962 671
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £260 £240 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 83 134 62
Average hourly rate £28.69 £31.50 £37.80
Average hourly rate % change year-on-year
-8.92% -16.66%
UK excluding London average hourly rate £30.00 £26.98 £31.00
% change year-on-year
+11.21% -12.98%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the West Midlands region.

Service Delivery Daily Rate Trend in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 28 July 2015.

Service Delivery Daily Rate Histogram in the West Midlands

Service Delivery
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the West Midlands region.

Service Delivery Hourly Rate Trend in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 17 £300 -14.28% 21
Coventry +12 12 £625 +111.32% 3
Shropshire -4 4 - -
Warwickshire -7 2 £360 -7.09% 1
Dudley - 2 £103 -
Worcestershire 0 1 - - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 July 2015, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 46 (43.40%) ITIL
2 25 (23.58%) Service Management
3 22 (20.75%) Microsoft
4 18 (16.98%) Agile Software Development
5 17 (16.04%) Analytical Skills
6 15 (14.15%) Security Cleared
6 15 (14.15%) ITIL Certification
7 13 (12.26%) SLA
8 12 (11.32%) Network Design
9 11 (10.38%) Project Management
9 11 (10.38%) Automotive
10 10 (9.43%) Finance
10 10 (9.43%) SC Cleared
11 9 (8.49%) Cloud Computing
11 9 (8.49%) Incident Management
11 9 (8.49%) LAN
11 9 (8.49%) WAN
11 9 (8.49%) Software Delivery
11 9 (8.49%) Relational Database
12 8 (7.55%) Public Cloud
12 8 (7.55%) SQL
12 8 (7.55%) Change Management
13 7 (6.60%) ITSM
13 7 (6.60%) Management Information System
13 7 (6.60%) Cisco Certification
13 7 (6.60%) Windows
13 7 (6.60%) MS Office
13 7 (6.60%) Linux
13 7 (6.60%) MS Excel
13 7 (6.60%) Degree

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 July 2015, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (0.94%) Oracle Self-Service HR
Applications
1 7 (6.60%) MS Office
1 7 (6.60%) MS Excel
2 4 (3.77%) MS PowerPoint
Business Applications
1 2 (1.89%) Oracle ERP
2 1 (0.94%) Oracle Payroll
2 1 (0.94%) SAP Oil and Gas
2 1 (0.94%) assyst
2 1 (0.94%) Oracle EBS R12
2 1 (0.94%) Oracle Retail
2 1 (0.94%) Oracle Payables
2 1 (0.94%) Oracle Internet Expenses
2 1 (0.94%) Oracle EBS
2 1 (0.94%) Oracle HRMS
Cloud Services
1 9 (8.49%) Cloud Computing
2 1 (0.94%) Office 365
Communications & Networking
1 9 (8.49%) LAN
1 9 (8.49%) WAN
2 4 (3.77%) MPLS
2 4 (3.77%) OSPF
2 4 (3.77%) BGP
2 4 (3.77%) Firewall
3 3 (2.83%) 2G
3 3 (2.83%) HSPA
3 3 (2.83%) LTE
3 3 (2.83%) WCDMA
3 3 (2.83%) GPRS
3 3 (2.83%) GSM
3 3 (2.83%) 4G
3 3 (2.83%) Radio Access Network
3 3 (2.83%) 3G
4 2 (1.89%) iSCSI
4 2 (1.89%) VPN
4 2 (1.89%) NAS
5 1 (0.94%) Unified Communications
5 1 (0.94%) IP Telephony
Database & Business Intelligence
1 9 (8.49%) Relational Database
2 5 (4.72%) SQL Server
3 3 (2.83%) BusinessObjects
4 2 (1.89%) Oracle Reports
5 1 (0.94%) MS Access
5 1 (0.94%) Data Warehouse
5 1 (0.94%) RDBMS
5 1 (0.94%) QualityStage
5 1 (0.94%) Microsoft Analysis Services
5 1 (0.94%) SQL Server Reporting Services
5 1 (0.94%) SQL Server Analysis Services
5 1 (0.94%) Oracle BI EE
5 1 (0.94%) IBM InfoSphere
5 1 (0.94%) OLAP
Development Applications
1 1 (0.94%) ClearCase
General
1 11 (10.38%) Automotive
2 10 (9.43%) Finance
3 5 (4.72%) Telecoms
4 4 (3.77%) Banking
5 3 (2.83%) Investment Banking
6 2 (1.89%) Local Government
6 2 (1.89%) Retail
6 2 (1.89%) Billing
6 2 (1.89%) Manufacturing
7 1 (0.94%) Electronics
7 1 (0.94%) Law
7 1 (0.94%) Legal
7 1 (0.94%) Marketing
Job Titles
1 18 (16.98%) Service Manager
2 15 (14.15%) Services Delivery Manager
2 15 (14.15%) Delivery Manager
3 14 (13.21%) Architect
3 14 (13.21%) Analyst
4 7 (6.60%) Project Manager
4 7 (6.60%) Consultant
4 7 (6.60%) Infrastructure Architect
5 6 (5.66%) Service Desk Supervisor
5 6 (5.66%) Support Analyst
6 5 (4.72%) Technical Consultant
6 5 (4.72%) Service Analyst
7 4 (3.77%) Service Desk Analyst
8 3 (2.83%) Performance Engineer
8 3 (2.83%) IT Support
8 3 (2.83%) Transition Manager
8 3 (2.83%) IT Support Analyst
8 3 (2.83%) Business Analyst
8 3 (2.83%) Developer
8 3 (2.83%) Agile Coach
Libraries, Frameworks & Software Standards
1 4 (3.77%) .NET
2 2 (1.89%) ASP.NET
3 1 (0.94%) CSS
3 1 (0.94%) XML
3 1 (0.94%) .NET Framework
3 1 (0.94%) HTML
Miscellaneous
1 17 (16.04%) Analytical Skills
2 8 (7.55%) Public Cloud
3 7 (6.60%) Management Information System
4 5 (4.72%) NHS
5 4 (3.77%) Statistics
6 2 (1.89%) CMDB
7 1 (0.94%) Fat Client
7 1 (0.94%) Data Integration
7 1 (0.94%) User Experience
7 1 (0.94%) Data Centre
7 1 (0.94%) Data Protection Act
7 1 (0.94%) Freedom of Information Act
7 1 (0.94%) Informatics
7 1 (0.94%) Thin Client
7 1 (0.94%) DTV
7 1 (0.94%) Replication
7 1 (0.94%) Freedom of Information
Operating Systems
1 7 (6.60%) Windows
1 7 (6.60%) Linux
2 5 (4.72%) Windows XP
2 5 (4.72%) AIX
2 5 (4.72%) Solaris
3 4 (3.77%) Red Hat Enterprise Linux
3 4 (3.77%) Windows 7
3 4 (3.77%) UNIX
4 1 (0.94%) Windows 8
4 1 (0.94%) Windows Server 2003
Processes & Methodologies
1 46 (43.40%) ITIL
2 25 (23.58%) Service Management
3 18 (16.98%) Agile Software Development
4 12 (11.32%) Network Design
5 11 (10.38%) Project Management
6 9 (8.49%) Incident Management
6 9 (8.49%) Software Delivery
7 8 (7.55%) Change Management
8 7 (6.60%) ITSM
9 6 (5.66%) Configuration Management
9 6 (5.66%) Stakeholder Management
9 6 (5.66%) Business Intelligence
9 6 (5.66%) Enterprise Architecture
9 6 (5.66%) Performance Management
9 6 (5.66%) Stakeholder Engagement
9 6 (5.66%) Continuous Improvement
10 5 (4.72%) Migration
10 5 (4.72%) PRINCE2
10 5 (4.72%) Mentoring
11 4 (3.77%) Coaching
Programming Languages
1 8 (7.55%) SQL
2 4 (3.77%) C#
3 2 (1.89%) VBScript
4 1 (0.94%) VB
4 1 (0.94%) Lingo
4 1 (0.94%) PL/SQL
4 1 (0.94%) C
Qualifications
1 15 (14.15%) ITIL Certification
1 15 (14.15%) Security Cleared
2 10 (9.43%) SC Cleared
3 7 (6.60%) Degree
3 7 (6.60%) Cisco Certification
4 6 (5.66%) CCNP
5 3 (2.83%) CCNA
6 2 (1.89%) CCIE
7 1 (0.94%) CCVP
7 1 (0.94%) CCDA
7 1 (0.94%) CCDP
7 1 (0.94%) DV Cleared
Quality Assurance & Compliance
1 13 (12.26%) SLA
2 2 (1.89%) ISO 9001
2 2 (1.89%) QA
3 1 (0.94%) Sarbanes-Oxley
3 1 (0.94%) ISO/IEC 27001
System Software
1 2 (1.89%) Active Directory
1 2 (1.89%) vSphere
2 1 (0.94%) PowerHA
2 1 (0.94%) VMware Infrastructure
Systems Management
1 2 (1.89%) NetBackup
Vendors
1 22 (20.75%) Microsoft
2 6 (5.66%) Dell
2 6 (5.66%) Cisco
3 5 (4.72%) IBM
3 5 (4.72%) Oracle
3 5 (4.72%) HP
3 5 (4.72%) Juniper
3 5 (4.72%) Red Hat
3 5 (4.72%) CheckPoint
3 5 (4.72%) F5
4 4 (3.77%) Riverbed
4 4 (3.77%) VMware
5 3 (2.83%) Huawei
5 3 (2.83%) Nortel
5 3 (2.83%) Nokia Solutions and Networks
5 3 (2.83%) Mapinfo
5 3 (2.83%) Ericsson
5 3 (2.83%) SAP
6 2 (1.89%) Symantec
6 2 (1.89%) Remedy
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