Service Delivery Contracts in the West Midlands

Service Delivery
England > West Midlands

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 72 53 68
Rank change year-on-year -19 +15 +2
Contract jobs citing Service Delivery 37 96 115
As % of all contract jobs advertised in the West Midlands 1.92% 4.03% 3.24%
As % of the Processes & Methodologies category 2.29% 4.54% 3.59%
Number of daily rates quoted 25 45 91
10th Percentile £250 £263 £363
25th Percentile £350 £413 £413
Median daily rate (50th Percentile) £513 £500 £500
Median % change year-on-year +2.50% - +11.11%
75th Percentile £588 £595 £594
90th Percentile £850 £600 £688
England median daily rate £500 £525 £500
% change year-on-year -4.76% +5.00% +11.11%
Number of hourly rates quoted 7 4 1
10th Percentile £12.32 - -
25th Percentile £13.25 £12.50 £16.50
Median hourly rate £14.00 £13.75 £17.00
Median % change year-on-year +1.82% -19.12% +1.49%
75th Percentile £43.45 £15.56 £17.50
90th Percentile £72.90 £17.48 -
England median hourly rate £14.80 £24.81 £13.66
% change year-on-year -40.35% +81.63% -26.71%

All Process and Methodology Skills
West Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,617 2,114 3,201
As % of all contract IT jobs advertised in the West Midlands 84.00% 88.67% 90.19%
Number of daily rates quoted 1,066 1,452 2,361
10th Percentile £275 £263 £270
25th Percentile £375 £401 £394
Median daily rate (50th Percentile) £500 £512 £488
Median % change year-on-year -2.34% +5.03% +17.47%
75th Percentile £625 £600 £575
90th Percentile £750 £694 £675
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 115 45 69
10th Percentile £11.09 £12.20 £12.00
25th Percentile £14.00 £13.31 £13.87
Median hourly rate £22.50 £17.72 £17.00
Median % change year-on-year +26.98% +4.24% +1.07%
75th Percentile £41.13 £23.75 £19.86
90th Percentile £57.75 £51.25 £22.05
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Service Delivery in the West Midlands.

Daily rate trend for Service Delivery in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 28 April 2024.

Daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Service Delivery in the West Midlands.

Hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Hourly Rate Histogram in the West Midlands

Hourly rate distribution of jobs citing Service Delivery in the West Midlands over the 6 months to 28 April 2024.

Hourly rate histogram for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -3 24 £510 +7.37% 24
Warwickshire -4 5 £800 +88.24% 9
Coventry +4 3 £575 +4.55% 3
Solihull -18 2 £158 - 3
Staffordshire +2 1 - - 5
Dudley - 1 £313 - 1
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) Microsoft Exchange
1 7 (18.92%) SharePoint
Applications
1 4 (10.81%) Microsoft Excel
1 4 (10.81%) Microsoft Office
Cloud Services
1 8 (21.62%) Microsoft 365
2 7 (18.92%) OneDrive
3 6 (16.22%) Azure
3 6 (16.22%) Entra ID
3 6 (16.22%) Power Automate
3 6 (16.22%) Power Platform
3 6 (16.22%) PowerApps
4 1 (2.70%) SuccessFactors
Communications & Networking
1 6 (16.22%) Unified Communications
2 4 (10.81%) Ethernet
2 4 (10.81%) Internet
2 4 (10.81%) MPLS
2 4 (10.81%) WAN
3 3 (8.11%) ADSL
3 3 (8.11%) PSTN
3 3 (8.11%) VPN
4 1 (2.70%) DWDM
4 1 (2.70%) Firewall
4 1 (2.70%) SDH
4 1 (2.70%) SONET
Database & Business Intelligence
1 6 (16.22%) Power BI
Development Applications
1 1 (2.70%) JIRA
General
1 20 (54.05%) Social Skills
2 9 (24.32%) Finance
3 5 (13.51%) Analytical Skills
3 5 (13.51%) Telecoms
4 3 (8.11%) Law
5 2 (5.41%) Presentation Skills
5 2 (5.41%) Public Sector
6 1 (2.70%) Influencing Skills
6 1 (2.70%) Organisational Skills
Job Titles
1 8 (21.62%) Service Manager
2 6 (16.22%) Microsoft 365 Engineer
2 6 (16.22%) Microsoft Engineer
2 6 (16.22%) Service Delivery Manager
3 5 (13.51%) Delivery Manager
4 4 (10.81%) Coordinator
4 4 (10.81%) IT Manager
4 4 (10.81%) Senior
5 3 (8.11%) Analyst
5 3 (8.11%) Application Development Manager
5 3 (8.11%) Applications Development Manager
5 3 (8.11%) Applications Manager
5 3 (8.11%) Development Manager
5 3 (8.11%) Head of Application Development
5 3 (8.11%) Head of Development
5 3 (8.11%) IT Services Manager
5 3 (8.11%) Project Coordinator
5 3 (8.11%) Senior Analyst
6 2 (5.41%) ITIL Service Manager
6 2 (5.41%) Service Design Architect
Miscellaneous
1 6 (16.22%) Digital Signage
1 6 (16.22%) PKI
2 3 (8.11%) CMDB
3 2 (5.41%) Operational Technology
3 2 (5.41%) Virtual Team
4 1 (2.70%) Data Centre
4 1 (2.70%) Management Information System
4 1 (2.70%) PMI
4 1 (2.70%) Product Ownership
4 1 (2.70%) Taxonomies
Operating Systems
1 8 (21.62%) Windows
2 6 (16.22%) Windows Server
2 6 (16.22%) Windows Server 2016
2 6 (16.22%) Windows Server 2019
Processes & Methodologies
1 20 (54.05%) ITIL
2 11 (29.73%) Customer Service
3 10 (27.03%) Stakeholder Management
4 9 (24.32%) Service Management
5 7 (18.92%) Agile
5 7 (18.92%) Business Intelligence
5 7 (18.92%) CRM
6 6 (16.22%) Change Management
6 6 (16.22%) Continuous Improvement
6 6 (16.22%) Multi-Factor Authentication
7 5 (13.51%) ITSM
7 5 (13.51%) Service Design
7 5 (13.51%) Supplier Management
8 4 (10.81%) Customer-Centricity
8 4 (10.81%) Incident Management
8 4 (10.81%) Order Management
8 4 (10.81%) Project Delivery
8 4 (10.81%) Roadmaps
8 4 (10.81%) SDLC
8 4 (10.81%) Service Delivery Management
Programming Languages
1 6 (16.22%) PowerShell
Qualifications
1 6 (16.22%) Security Cleared
2 5 (13.51%) SC Cleared
3 4 (10.81%) BC Cleared
3 4 (10.81%) BPSS Clearance
4 1 (2.70%) APMG
4 1 (2.70%) GIAC
4 1 (2.70%) ITIL Certification
4 1 (2.70%) PMI Certification
4 1 (2.70%) PMP
Quality Assurance & Compliance
1 6 (16.22%) SLA
2 4 (10.81%) QA
3 1 (2.70%) PMO
System Software
1 6 (16.22%) Active Directory
Systems Management
1 7 (18.92%) Microsoft Intune
2 6 (16.22%) Single Sign-On
Vendors
1 13 (35.14%) Microsoft
2 6 (16.22%) Oracle
2 6 (16.22%) ServiceNow
3 3 (8.11%) BT
3 3 (8.11%) Cisco
3 3 (8.11%) Openreach
4 1 (2.70%) LogRhythm
4 1 (2.70%) Planview
4 1 (2.70%) TippingPoint