West Midlands Service Delivery Contracts

This section looks at the demand for Services Delivery skills within the West Midlands region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Delivery over the 3 months to 25 July 2008 with a comparison to the same period last year.

Services Delivery
Location Aberdeen Abingdon Banbury Basingstoke Bath Bedfordshire Belfast Berkshire Birmingham Blackburn Blackpool Bournemouth Brighton Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester Chippenham City of London Clapham Corsham County Antrim Coventry Crawley Dartford Deeside Devon Docklands, London Dorking Dorset Durham East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Exeter Flintshire Gatwick Glasgow Gloucester Gloucestershire Guildford Hammersmith Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire Hinckley Home Counties Ipswich Kent King's Lynn Lancashire Leeds Leicester Leicestershire Liverpool London Luton M4 Corridor Macclesfield Maidenhead Manchester Melrose Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redcar Redditch Rickmansworth Salisbury Scotland Scottish Borders Sheffield Shropshire Somerset South Coast South East South Wales South West South Yorkshire Southampton Stafford Staffordshire Staines Stockton-on-Tees Suffolk Sunbury-on-Thames Surrey Swansea Swindon Teddington Telford Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Wilmslow Wiltshire Windsor Wolverhampton Worcestershire Worthing Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	72	46
Rank change on same period last year	-26
Matching contract IT job ads	51	94
As % of all UK contract IT job ads sampled	0.068 %	0.095 %
As % of the category below	2.854 %	5.559 %
Daily rates quoted	10	12
Average minimum daily rate	£335	£359
Average daily rate	£371	£388
% change on same period last year	-4.24 %
Average maximum daily rate	£408	£416
UK excluding London average daily rate	£349	£368
% change on same period last year	-5.20 %
Hourly rates quoted	7	38
Average minimum hourly rate	£34.14	£37.21
Average hourly rate	£35.00	£40.82
% change on same period last year	-14.24 %
Average maximum hourly rate	£35.86	£44.42
UK excluding London average hourly rate	£21.24	£29.76
% change on same period last year	-28.64 %
Processes & Methodologies West Midlands
Matching contract IT job ads	1787	1691
As % of all UK contract IT job ads sampled	2.382 %	1.711 %
Daily rates quoted	447	401
Average minimum daily rate	£336	£345
Average daily rate	£360	£364
% change on same period last year	-1.14 %
Average maximum daily rate	£384	£384
UK excluding London average daily rate	£380	£376
% change on same period last year	+1.21 %
Hourly rates quoted	95	195
Average minimum hourly rate	£26.17	£25.72
Average hourly rate	£27.72	£28.13
% change on same period last year	-1.44 %
Average maximum hourly rate	£29.27	£30.54
UK excluding London average hourly rate	£29.33	£30.16
% change on same period last year	-2.72 %
Service Delivery England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Delivery
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the West Midlands region.

Service Delivery
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 25 July 2008.

Service Delivery
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the West Midlands region.

Service Delivery
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 25 July 2008.

Service Delivery
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Birmingham	+21	14	£373	-6.48 %
Shropshire	-	10	£458	-
Warwickshire	-24	6	-	-
Wolverhampton	-	3	-	-
Herefordshire	+9	2	-	-
Coventry	-19	2	-	-
Staffordshire	-2	1	£280	-
Worcestershire	+1	1	£338	-

Service Delivery England

Service Delivery
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 34 (32.08 %) ITIL 2 17 (16.04 %) SLA 3 16 (15.09 %) Government 4 12 (11.32 %) Finance 4 12 (11.32 %) Service Management 4 12 (11.32 %) Project Management 5 11 (10.38 %) Oracle 6 10 (9.434 %) SQL 6 10 (9.434 %) Systems Analysis 6 10 (9.434 %) Pensions 7 9 (8.491 %) Security Cleared 7 9 (8.491 %) CRM 7 9 (8.491 %) RAD 7 9 (8.491 %) VoIP 7 9 (8.491 %) Change Management

8 8 (7.547 %) EDI 8 8 (7.547 %) ITIL Certification 8 8 (7.547 %) PRINCE2 9 7 (6.604 %) Matrix Management 9 7 (6.604 %) Business Analysis 10 6 (5.660 %) Middleware 10 6 (5.660 %) Disaster Recovery 10 6 (5.660 %) GIS 10 6 (5.660 %) UNIX 10 6 (5.660 %) Windows 10 6 (5.660 %) MS Visio 10 6 (5.660 %) Active Directory 11 5 (4.717 %) Microsoft 11 5 (4.717 %) Education 11 5 (4.717 %) Migration

Service Delivery
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development 1 8 (7.547 %) EDI 2 6 (5.660 %) Middleware 3 2 (1.887 %) SAP XI 4 1 (0.943 %) XML	Application Platforms 1 4 (3.774 %) MS Exchange 2 3 (2.830 %) Apache 2 3 (2.830 %) Tomcat 2 3 (2.830 %) Tuxedo 3 2 (1.887 %) WebLogic 3 2 (1.887 %) Exchange Server 2000 3 2 (1.887 %) Exchange Server 2003 4 1 (0.943 %) Exchange Server 2007
Applications 1 6 (5.660 %) MS Visio 2 2 (1.887 %) MS Project 2 2 (1.887 %) MS Excel 3 1 (0.943 %) MS PowerPoint	Business Applications 1 3 (2.830 %) Remedy AR System 2 2 (1.887 %) Oracle HRMS 2 2 (1.887 %) Oracle Applications 3 1 (0.943 %) Oracle Payroll 3 1 (0.943 %) Movex
Communications & Networking 1 9 (8.491 %) VoIP 2 4 (3.774 %) Internet 3 2 (1.887 %) IPCC 4 1 (0.943 %) TETRA 4 1 (0.943 %) Network Security 4 1 (0.943 %) LAN 4 1 (0.943 %) Firewall 4 1 (0.943 %) WAN	Database & Business Intelligence 1 6 (5.660 %) GIS 2 4 (3.774 %) SQL Server 3 3 (2.830 %) Oracle Reports 3 3 (2.830 %) Data Cleansing 4 2 (1.887 %) BusinessObjects XI 4 2 (1.887 %) BusinessObjects Web Intelligence 4 2 (1.887 %) Oracle 8/8i 4 2 (1.887 %) BusinessObjects 4 2 (1.887 %) SQLPlus 4 2 (1.887 %) SAP BI 5 1 (0.943 %) BODI 5 1 (0.943 %) Datawarehouse 5 1 (0.943 %) Data Mining
Development Applications 1 3 (2.830 %) Oracle Forms 2 1 (0.943 %) LoadRunner	General 1 16 (15.09 %) Government 2 12 (11.32 %) Finance 3 10 (9.434 %) Pensions 4 5 (4.717 %) Telecoms 4 5 (4.717 %) Education 5 4 (3.774 %) Insurance 6 3 (2.830 %) Criminal Justice 7 2 (1.887 %) Health 7 2 (1.887 %) Automotive 7 2 (1.887 %) Retail 8 1 (0.943 %) Marketing 8 1 (0.943 %) Auditing 8 1 (0.943 %) Manufacturing 8 1 (0.943 %) Police
Job Titles 1 23 (21.70 %) Analyst 2 16 (15.09 %) Service Manager 3 15 (14.15 %) Project Manager 4 14 (13.21 %) Business Analyst 4 14 (13.21 %) Services Delivery Manager 4 14 (13.21 %) Delivery Manager 5 7 (6.604 %) Consultant 6 6 (5.660 %) Systems Manager 6 6 (5.660 %) Programme Manager 6 6 (5.660 %) GIS Manager 7 5 (4.717 %) Infrastructure Manager 7 5 (4.717 %) Developer 7 5 (4.717 %) Infrastructure Project Manager 7 5 (4.717 %) Support Analyst 8 4 (3.774 %) IT Support Analyst 8 4 (3.774 %) Support Manager 9 3 (2.830 %) Remedy Developer 9 3 (2.830 %) UNIX Support 10 2 (1.887 %) Oracle Applications Support 10 2 (1.887 %) IT Security Consultant	Miscellaneous 1 2 (1.887 %) Client/Server 1 2 (1.887 %) NHS 1 2 (1.887 %) IVR 2 1 (0.943 %) Spanish Language 2 1 (0.943 %) Mainframe
Operating Systems 1 6 (5.660 %) UNIX 1 6 (5.660 %) Windows 2 4 (3.774 %) Solaris 3 3 (2.830 %) Linux 3 3 (2.830 %) AIX 4 2 (1.887 %) HPUX 5 1 (0.943 %) Windows NT 5 1 (0.943 %) NetWare	Processes & Methodologies 1 34 (32.08 %) ITIL 2 12 (11.32 %) Project Management 2 12 (11.32 %) Service Management 3 10 (9.434 %) Systems Analysis 4 9 (8.491 %) RAD 4 9 (8.491 %) CRM 4 9 (8.491 %) Change Management 4 9 (8.491 %) Security Cleared 5 8 (7.547 %) PRINCE2 6 7 (6.604 %) Business Analysis 6 7 (6.604 %) Matrix Management 7 6 (5.660 %) Disaster Recovery 8 5 (4.717 %) Migration 8 5 (4.717 %) Incident Management 9 4 (3.774 %) Stakeholder Management 9 4 (3.774 %) CTC Cleared 10 3 (2.830 %) SC Cleared 10 3 (2.830 %) Web Design 10 3 (2.830 %) UML 10 3 (2.830 %) SSADM
Programming Languages 1 10 (9.434 %) SQL 2 2 (1.887 %) Shell Script 2 2 (1.887 %) Java 2 2 (1.887 %) PL/SQL 3 1 (0.943 %) C 3 1 (0.943 %) C++ 3 1 (0.943 %) Delphi 3 1 (0.943 %) VB	Qualifications 1 8 (7.547 %) ITIL Certification 2 4 (3.774 %) Degree 3 3 (2.830 %) Microsoft Certification 3 3 (2.830 %) MCSE 4 1 (0.943 %) CCNA 4 1 (0.943 %) CISSP 4 1 (0.943 %) Cisco Certification 4 1 (0.943 %) PMP 4 1 (0.943 %) PMI Certification
Quality Assurance & Compliance 1 17 (16.04 %) SLA 2 5 (4.717 %) Sarbanes-Oxley 3 4 (3.774 %) QA 4 2 (1.887 %) BS7799 4 2 (1.887 %) ISO9000 5 1 (0.943 %) ISO17799 5 1 (0.943 %) COBIT	System Software 1 6 (5.660 %) Active Directory 2 3 (2.830 %) Oracle RAC 3 1 (0.943 %) VMware Infrastructure
Systems Management 1 2 (1.887 %) Unicenter 2 1 (0.943 %) SCOM	Vendors 1 11 (10.38 %) Oracle 2 5 (4.717 %) Microsoft 3 3 (2.830 %) Avaya 3 3 (2.830 %) Remedy 3 3 (2.830 %) Amdocs 3 3 (2.830 %) Sybase 4 2 (1.887 %) Business Objects 4 2 (1.887 %) SAP 4 2 (1.887 %) Cisco 4 2 (1.887 %) CA 4 2 (1.887 %) Novell 4 2 (1.887 %) Retek 5 1 (0.943 %) Borland 5 1 (0.943 %) VMware 5 1 (0.943 %) Genesys