The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Services Delivery
Rank 65 70 57
Rank change year-on-year
+5 -13
Contract jobs citing Service Delivery 80 53 68
As % of all contract IT jobs located in the West Midlands 2.67% 2.24% 2.88%
As % of the Processes & Methodologies category 3.25% 2.93% 3.74%
Number of daily rates quoted 46 31 26
Median daily rate £355 £325 £288
Median daily rate % change year-on-year
+9.23% +13.04%
90% offered a daily rate of more than £190 £125 £151
10% offered a daily rate of more than £513 £462 £445
UK excluding London median daily rate £365 £387 £352
% change year-on-year
-5.68% +10.09%
Number of hourly rates quoted 0 3 8
Median hourly rate - £20.00 £10.88
Median hourly rate % change year-on-year
- +83.90%
UK excluding London median hourly rate £23.50 £16.00 £14.50
% change year-on-year
+46.87% +10.34%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2458 1806 1816
As % of all contract IT jobs located in the West Midlands 81.96% 76.33% 76.98%
Number of daily rates quoted 1480 1126 969
Median daily rate £400 £375 £375
Median daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £260 £250
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £383 £375
% change year-on-year
+4.57% +2.00%
Number of hourly rates quoted 54 73 133
Median hourly rate £24.00 £25.00 £35.00
Median hourly rate % change year-on-year
-4.00% -28.57%
90% offered a hourly rate of more than £13.00 £15.00 £13.50
10% offered a hourly rate of more than £40.05 £42.50 £37.80
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Delivery
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the West Midlands region.

Service Delivery Daily Rate Trend in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 30 June 2016.

Service Delivery Daily Rate Histogram in the West Midlands

Service Delivery
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the West Midlands region.

Service Delivery Hourly Rate Trend in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 21 £425 +32.81% 9
Coventry +3 13 £368 +126.57% 4
Shropshire -24 12 - - 3
Warwickshire -1 11 £275 -31.67% 3
Staffordshire - 6 £339 - 1
Dudley -1 3 £95 -24.00%
West Bromwich +9 2 £331 -
Solihull -16 1 - - 1
Worcestershire - 1 £650 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 June 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Delivery.

1 59 (44.36%) ITIL
2 43 (32.33%) Service Management
2 43 (32.33%) Finance
3 27 (20.30%) Stakeholder Management
4 20 (15.04%) Project Management
4 20 (15.04%) Continuous Improvement
5 18 (13.53%) SLA
6 17 (12.78%) Windows
6 17 (12.78%) Supplier Management
7 16 (12.03%) Telecoms
7 16 (12.03%) Linux
8 15 (11.28%) Microsoft
8 15 (11.28%) Change Management
8 15 (11.28%) Agile Software Development
9 12 (9.02%) Management Information System
9 12 (9.02%) MS Office
10 10 (7.52%) ITSM
10 10 (7.52%) Migration
10 10 (7.52%) Line Management
11 9 (6.77%) Analytical Skills
11 9 (6.77%) ITIL V3
11 9 (6.77%) Logistics
11 9 (6.77%) Problem Management
11 9 (6.77%) Performance Management
12 8 (6.02%) PRINCE2
12 8 (6.02%) MS Excel
12 8 (6.02%) LAN
12 8 (6.02%) Mentoring
13 7 (5.26%) Windows Server
13 7 (5.26%) Service Design

Service Delivery
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.01%) SharePoint
2 3 (2.26%) Apache
2 3 (2.26%) SharePoint Server
2 3 (2.26%) Tomcat
3 1 (0.75%) BizTalk Server
3 1 (0.75%) IIS
3 1 (0.75%) MS Exchange
3 1 (0.75%) Oracle Service Bus
3 1 (0.75%) Oracle SOA Suite
3 1 (0.75%) WebLogic
Applications
1 12 (9.02%) MS Office
2 8 (6.02%) MS Excel
3 4 (3.01%) MS PowerPoint
4 2 (1.50%) MS Project
4 2 (1.50%) MS Visio
Business Applications
1 1 (0.75%) Infor LN
1 1 (0.75%) Oracle 11i
1 1 (0.75%) Oracle Applications
1 1 (0.75%) Oracle Assets
1 1 (0.75%) Oracle EBS
1 1 (0.75%) Oracle EBS R12
1 1 (0.75%) Oracle ERP
1 1 (0.75%) Oracle Financials
1 1 (0.75%) SAP Oil and Gas
1 1 (0.75%) SAP SRM
Cloud Services
1 5 (3.76%) Amazon AWS
1 5 (3.76%) PaaS
2 2 (1.50%) Google Apps
3 1 (0.75%) Cloud Computing
3 1 (0.75%) Office 365
3 1 (0.75%) SaaS
Communications & Networking
1 8 (6.02%) LAN
2 7 (5.26%) 3G
2 7 (5.26%) WAN
3 6 (4.51%) Firewall
3 6 (4.51%) Wireless
4 4 (3.01%) DNS
4 4 (3.01%) SSL
5 3 (2.26%) BIG-IP
5 3 (2.26%) LTE
5 3 (2.26%) SSH
6 2 (1.50%) IP Telephony
7 1 (0.75%) Cisco ASA
7 1 (0.75%) DHCP
7 1 (0.75%) Intranet
7 1 (0.75%) NetScreen
7 1 (0.75%) SAN
7 1 (0.75%) VoIP
7 1 (0.75%) VPN
7 1 (0.75%) Wi-Fi
7 1 (0.75%) WLAN
Database & Business Intelligence
1 5 (3.76%) MySQL
2 3 (2.26%) Relational Database
2 3 (2.26%) SQL Server
3 1 (0.75%) BusinessObjects
3 1 (0.75%) Data Warehouse
3 1 (0.75%) DataStage
3 1 (0.75%) Oracle Database
3 1 (0.75%) Oracle Database 10g
3 1 (0.75%) Oracle Database 11g
3 1 (0.75%) Oracle Database 12c
3 1 (0.75%) Oracle Reports
3 1 (0.75%) QlikView
3 1 (0.75%) Xcelsius
General
1 43 (32.33%) Finance
2 16 (12.03%) Telecoms
3 4 (3.01%) Manufacturing
4 3 (2.26%) Legal
5 2 (1.50%) Billing
5 2 (1.50%) Marketing
6 1 (0.75%) Advertising
6 1 (0.75%) Electronics
6 1 (0.75%) Law
6 1 (0.75%) Local Government
6 1 (0.75%) Publishing
6 1 (0.75%) Retail
6 1 (0.75%) Spanish Language
Job Titles
1 35 (26.32%) Service Manager
2 25 (18.80%) Delivery Manager
3 21 (15.79%) Services Delivery Manager
4 15 (11.28%) Analyst
5 8 (6.02%) Performance Manager
5 8 (6.02%) Quality Manager
6 7 (5.26%) IT Manager
6 7 (5.26%) Project Manager
7 6 (4.51%) Head of Delivery
7 6 (4.51%) Head of Service Delivery
7 6 (4.51%) Infrastructure Engineer
8 5 (3.76%) Architect
8 5 (3.76%) Business Analyst
8 5 (3.76%) Commercial Manager
8 5 (3.76%) Linux Engineer
8 5 (3.76%) Senior Infrastructure Engineer
8 5 (3.76%) Senior Linux Engineer
8 5 (3.76%) Service Analyst
9 4 (3.01%) IT Services Manager
9 4 (3.01%) Senior Manager
Libraries, Frameworks & Software Standards
1 5 (3.76%) LAMP
2 3 (2.26%) Middleware
2 3 (2.26%) SAML
3 2 (1.50%) XML
4 1 (0.75%) CSS
4 1 (0.75%) EDI
4 1 (0.75%) HTML
4 1 (0.75%) JMS
4 1 (0.75%) Oracle Fusion
4 1 (0.75%) SOAP
4 1 (0.75%) Web Services
4 1 (0.75%) WF
4 1 (0.75%) XML Messaging
Miscellaneous
1 12 (9.02%) Management Information System
2 9 (6.77%) Analytical Skills
3 6 (4.51%) Data Centre
4 5 (3.76%) NHS
5 3 (2.26%) Virtual Team
6 2 (1.50%) CMDB
6 2 (1.50%) Statistics
7 1 (0.75%) Blackberry
7 1 (0.75%) BYOD
7 1 (0.75%) Economics
7 1 (0.75%) FMCG
7 1 (0.75%) Freedom of Information
7 1 (0.75%) iPad
7 1 (0.75%) iPhone
7 1 (0.75%) Mobile App
7 1 (0.75%) Private Cloud
7 1 (0.75%) RSA SecurID
7 1 (0.75%) Smartphone
7 1 (0.75%) User Experience
Operating Systems
1 17 (12.78%) Windows
2 16 (12.03%) Linux
3 7 (5.26%) Red Hat Enterprise Linux
3 7 (5.26%) Windows Server
4 6 (4.51%) Windows 7
5 4 (3.01%) AIX
5 4 (3.01%) Solaris
5 4 (3.01%) Unix
5 4 (3.01%) Windows XP
6 3 (2.26%) SUSE
7 2 (1.50%) Android
7 2 (1.50%) Mac OS X
8 1 (0.75%) Apple iOS
8 1 (0.75%) MVS
8 1 (0.75%) Windows 8
8 1 (0.75%) Windows Server 2008
8 1 (0.75%) Windows Server 2012
Processes & Methodologies
1 59 (44.36%) ITIL
2 43 (32.33%) Service Management
3 27 (20.30%) Stakeholder Management
4 20 (15.04%) Continuous Improvement
4 20 (15.04%) Project Management
5 17 (12.78%) Supplier Management
6 15 (11.28%) Agile Software Development
6 15 (11.28%) Change Management
7 10 (7.52%) ITSM
7 10 (7.52%) Line Management
7 10 (7.52%) Migration
8 9 (6.77%) ITIL V3
8 9 (6.77%) Logistics
8 9 (6.77%) Performance Management
8 9 (6.77%) Problem Management
9 8 (6.02%) Mentoring
9 8 (6.02%) PRINCE2
10 7 (5.26%) Service Design
11 6 (4.51%) Change Control
11 6 (4.51%) Kalman Filter
Programming Languages
1 7 (5.26%) VBA
2 5 (3.76%) SQL
3 4 (3.01%) Java
Qualifications
1 7 (5.26%) Security Cleared
2 6 (4.51%) Degree
3 5 (3.76%) Microsoft Certification
4 4 (3.01%) SC Cleared
5 3 (2.26%) BPSS Clearance
6 2 (1.50%) MCP
6 2 (1.50%) MCSE
7 1 (0.75%) A+ Certification
7 1 (0.75%) CCAB
7 1 (0.75%) ISEB
7 1 (0.75%) ISTQB
7 1 (0.75%) ITIL Certification
7 1 (0.75%) LPIC
7 1 (0.75%) PMI Certification
7 1 (0.75%) PMP
7 1 (0.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (13.53%) SLA
2 3 (2.26%) QA
3 1 (0.75%) Data Quality
3 1 (0.75%) Disclosure Scotland
3 1 (0.75%) NEBOSH
3 1 (0.75%) RMADS
System Software
1 4 (3.01%) Virtual Machines
2 2 (1.50%) VMware Infrastructure
3 1 (0.75%) Active Directory
3 1 (0.75%) Firmware
3 1 (0.75%) NFS
3 1 (0.75%) Veritas Cluster Server
Systems Management
1 2 (1.50%) AirWatch
2 1 (0.75%) Backup Exec
2 1 (0.75%) NetBackup
2 1 (0.75%) SCCM
2 1 (0.75%) SCOM
Vendors
1 15 (11.28%) Microsoft
2 7 (5.26%) Oracle
3 6 (4.51%) VMware
4 5 (3.76%) Avaya
4 5 (3.76%) Citrix
4 5 (3.76%) Nokia
4 5 (3.76%) Red Hat
5 4 (3.01%) Alcatel-Lucent
5 4 (3.01%) Arqiva
5 4 (3.01%) BT
5 4 (3.01%) Ericsson
5 4 (3.01%) Huawei
5 4 (3.01%) NetCracker
5 4 (3.01%) Nokia Networks
5 4 (3.01%) SAP
5 4 (3.01%) Siemens
5 4 (3.01%) Telindus
5 4 (3.01%) Virgin Media
5 4 (3.01%) ZTE
6 3 (2.26%) F5
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