The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 65 58 73
Rank change year-on-year
-7 +15
Contract jobs citing Service Delivery 58 55 39
As % of all contract IT jobs located in the West Midlands 2.28% 2.67% 1.74%
As % of the Processes & Methodologies category 3.36% 3.92% 2.52%
Number of daily rates quoted 30 27 17
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£390 £375 £375
Average daily rate % change year-on-year
+4.00% -
90% offered a daily rate of more than £277 £229 £201
10% offered a daily rate of more than £501 £500 £485
UK excluding London average daily rate £392 £353 £350
% change year-on-year
+11.06% +0.71%
Number of hourly rates quoted 1 0 3
Average hourly rate £26.83 - £32.00
UK excluding London average hourly rate £14.00 £16.20 £16.50
% change year-on-year
-13.58% -1.81%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1724 1404 1547
As % of all contract IT jobs located in the West Midlands 67.79% 68.22% 69.06%
Number of daily rates quoted 931 774 802
Average daily rate £375 £360 £350
Average daily rate % change year-on-year
+4.16% +2.85%
90% offered a daily rate of more than £225 £250 £228
10% offered a daily rate of more than £500 £468 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 94 56 116
Average hourly rate £28.50 £27.50 £30.00
Average hourly rate % change year-on-year
+3.63% -8.33%
90% offered a hourly rate of more than £15.00 £12.00 £12.00
10% offered a hourly rate of more than £37.80 £37.80 £36.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the West Midlands region.

Service Delivery Daily Rate Trend in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 21 October 2014.

Service Delivery Daily Rate Histogram in the West Midlands

Service Delivery
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the West Midlands region.

Service Delivery Hourly Rate Trend in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +1 15 £379 +2.29% 3
Coventry -11 12 £403 +0.62% 4
Birmingham -9 8 £384 +2.33% 12
Solihull +8 5 £375 +44.23% 3
Shropshire -14 3 £431 +15.00% 3
Worcestershire - 2 £346 -
West Bromwich - 2 £253 -
Staffordshire -9 1 - - 2
Walsall - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 October 2014, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 60 (50.00%) ITIL
2 31 (25.83%) Microsoft
3 28 (23.33%) Stakeholder Management
4 26 (21.67%) MS Excel
5 25 (20.83%) Service Management
6 21 (17.50%) Finance
6 21 (17.50%) ITIL Certification
7 19 (15.83%) Project Management
8 17 (14.17%) PRINCE2
8 17 (14.17%) MS Office
9 16 (13.33%) MS Visio
9 16 (13.33%) WAN
10 14 (11.67%) SLA
10 14 (11.67%) Performance Management
11 13 (10.83%) Mathematics
11 13 (10.83%) Continuous Improvement
11 13 (10.83%) Analytical Skills
12 12 (10.00%) Analytics
12 12 (10.00%) MS PowerPoint
13 11 (9.17%) SQL
13 11 (9.17%) ITSM
14 10 (8.33%) Management Information System
14 10 (8.33%) Telecoms
14 10 (8.33%) Degree
15 9 (7.50%) Data Entry
15 9 (7.50%) Statistics
15 9 (7.50%) Change Management
15 9 (7.50%) VBA
15 9 (7.50%) Oracle
15 9 (7.50%) LAN

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 October 2014, IT contractor jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 6 (5.00%) IBM Notes
2 4 (3.33%) SAS
3 2 (1.67%) CICS
3 2 (1.67%) Oracle Workflow
3 2 (1.67%) WebSphere
3 2 (1.67%) SharePoint
3 2 (1.67%) MS Exchange
3 2 (1.67%) TPMS
4 1 (0.83%) Alfresco
4 1 (0.83%) Exchange Server 2007
4 1 (0.83%) Drupal
Applications
1 26 (21.67%) MS Excel
2 17 (14.17%) MS Office
3 16 (13.33%) MS Visio
4 12 (10.00%) MS PowerPoint
5 5 (4.17%) MS Project
6 1 (0.83%) Adobe Captivate
6 1 (0.83%) PowerPivot
Business Applications
1 2 (1.67%) Agresso
1 2 (1.67%) Oracle HRMS
2 1 (0.83%) Dynamics NAV
Cloud Services
1 1 (0.83%) Cloud Computing
1 1 (0.83%) Office 365
Communications & Networking
1 16 (13.33%) WAN
2 9 (7.50%) LAN
3 7 (5.83%) TCP/IP
4 6 (5.00%) ADSL
5 5 (4.17%) VoIP
6 4 (3.33%) Internet
6 4 (3.33%) Wi-Fi
7 2 (1.67%) ATM
8 1 (0.83%) Broadband
8 1 (0.83%) 3G
8 1 (0.83%) 2G
8 1 (0.83%) Network Security
8 1 (0.83%) iSCSI
8 1 (0.83%) Unified Communications
Database & Business Intelligence
1 6 (5.00%) SQL Server
2 4 (3.33%) DB2
2 4 (3.33%) MS Access
2 4 (3.33%) SAS Enterprise Guide
3 3 (2.50%) BusinessObjects
3 3 (2.50%) SQL Server Reporting Services
4 2 (1.67%) SQL Server Integration Services
4 2 (1.67%) Data Mining
4 2 (1.67%) Informix
4 2 (1.67%) MySQL
5 1 (0.83%) DataStage
5 1 (0.83%) Oracle Database
5 1 (0.83%) QlikView
5 1 (0.83%) Base SAS
Development Applications
1 3 (2.50%) Oracle Forms
2 2 (1.67%) ClearCase
2 2 (1.67%) ClearQuest
General
1 21 (17.50%) Finance
2 10 (8.33%) Telecoms
3 4 (3.33%) Marketing
4 3 (2.50%) Banking
4 3 (2.50%) Retail
5 2 (1.67%) Billing
5 2 (1.67%) Investment Banking
5 2 (1.67%) Automotive
5 2 (1.67%) Legal
6 1 (0.83%) Military
6 1 (0.83%) Local Government
6 1 (0.83%) Private Banking
Job Titles
1 26 (21.67%) Analyst
2 21 (17.50%) Service Manager
3 18 (15.00%) Project Manager
4 11 (9.17%) Data Analyst
4 11 (9.17%) Service Analyst
5 10 (8.33%) Architect
6 9 (7.50%) Services Delivery Manager
6 9 (7.50%) Delivery Manager
7 7 (5.83%) Service Management Analyst
8 5 (4.17%) Network Manager
9 4 (3.33%) Performance Manager
9 4 (3.33%) 2nd Line Support
9 4 (3.33%) Quality Manager
9 4 (3.33%) Network Services Manager
10 3 (2.50%) Coordinator
10 3 (2.50%) Report Analyst
10 3 (2.50%) Team Leader
10 3 (2.50%) Information Analyst
10 3 (2.50%) Technical Architect
10 3 (2.50%) Programme Manager
Libraries, Frameworks & Software Standards
1 4 (3.33%) Middleware
2 2 (1.67%) WebSphere Message Broker
2 2 (1.67%) JavaBeans
2 2 (1.67%) EJB
3 1 (0.83%) XML
3 1 (0.83%) XSLT
3 1 (0.83%) HTML
3 1 (0.83%) .NET
Miscellaneous
1 13 (10.83%) Mathematics
1 13 (10.83%) Analytical Skills
2 10 (8.33%) Management Information System
3 9 (7.50%) Statistics
4 6 (5.00%) PMI
5 5 (4.17%) NHS
6 4 (3.33%) User Experience
7 3 (2.50%) Smart Meter
7 3 (2.50%) Mobile Computing
7 3 (2.50%) Replication
7 3 (2.50%) CMDB
7 3 (2.50%) Video Conferencing
8 2 (1.67%) Mainframe
8 2 (1.67%) Data Structures
8 2 (1.67%) Performance Metrics
9 1 (0.83%) Enterprise Software
9 1 (0.83%) Economics
9 1 (0.83%) DataPower
9 1 (0.83%) Computer Science
Operating Systems
1 8 (6.67%) Windows
2 5 (4.17%) Linux
3 3 (2.50%) UNIX
3 3 (2.50%) Windows Server 2008
3 3 (2.50%) Windows 7
4 2 (1.67%) Windows Vista
4 2 (1.67%) AIX
5 1 (0.83%) HPUX
5 1 (0.83%) Windows Server 2003
5 1 (0.83%) Red Hat Enterprise Linux
5 1 (0.83%) Apple iOS
5 1 (0.83%) Windows 8
5 1 (0.83%) Windows Server 2012
Processes & Methodologies
1 60 (50.00%) ITIL
2 28 (23.33%) Stakeholder Management
3 25 (20.83%) Service Management
4 19 (15.83%) Project Management
5 17 (14.17%) PRINCE2
6 14 (11.67%) Performance Management
7 13 (10.83%) Continuous Improvement
8 12 (10.00%) Analytics
9 11 (9.17%) ITSM
10 9 (7.50%) Change Management
10 9 (7.50%) Data Entry
11 8 (6.67%) Migration
11 8 (6.67%) Coaching
12 7 (5.83%) Software Licensing
12 7 (5.83%) Six Sigma
12 7 (5.83%) Business Continuity
13 6 (5.00%) Agile Software Development
13 6 (5.00%) TOGAF
13 6 (5.00%) Critical Path Analysis
13 6 (5.00%) Business Analysis
Programming Languages
1 11 (9.17%) SQL
2 9 (7.50%) VBA
3 3 (2.50%) VB
4 2 (1.67%) T-SQL
5 1 (0.83%) VBScript
5 1 (0.83%) VB.NET
5 1 (0.83%) C
5 1 (0.83%) C#
5 1 (0.83%) COBOL
5 1 (0.83%) JavaScript
5 1 (0.83%) Perl
5 1 (0.83%) PHP
5 1 (0.83%) PL/SQL
5 1 (0.83%) Korn
Qualifications
1 21 (17.50%) ITIL Certification
2 10 (8.33%) Degree
3 7 (5.83%) Security Cleared
3 7 (5.83%) PMI Certification
4 3 (2.50%) SC Cleared
5 2 (1.67%) PRINCE2 Practitioner
5 2 (1.67%) PRINCE2 Certification
5 2 (1.67%) ISSAP
6 1 (0.83%) MBA
6 1 (0.83%) PMP
6 1 (0.83%) CCNP
6 1 (0.83%) CCNA
6 1 (0.83%) Cisco Certification
6 1 (0.83%) Six Sigma Black Belt
6 1 (0.83%) Six Sigma Green Belt
Quality Assurance & Compliance
1 14 (11.67%) SLA
2 3 (2.50%) QA
3 1 (0.83%) ISO/IEC 27001
System Software
1 8 (6.67%) Active Directory
2 2 (1.67%) VMware ESX
2 2 (1.67%) Citrix Presentation Server
2 2 (1.67%) VMware Infrastructure
2 2 (1.67%) XenApp
2 2 (1.67%) XenServer
3 1 (0.83%) vSphere
3 1 (0.83%) Hyper-V
Systems Management
1 2 (1.67%) OpenView
2 1 (0.83%) NetBackup
2 1 (0.83%) SCCM
Vendors
1 31 (25.83%) Microsoft
2 9 (7.50%) Oracle
2 9 (7.50%) ServiceNow
3 7 (5.83%) SAP
3 7 (5.83%) Cisco
3 7 (5.83%) Avaya
4 6 (5.00%) Lotus
5 5 (4.17%) VMware
6 4 (3.33%) Business Objects
6 4 (3.33%) IBM
7 3 (2.50%) HP
7 3 (2.50%) Citrix
7 3 (2.50%) CheckPoint
8 2 (1.67%) CA
8 2 (1.67%) Sybase
9 1 (0.83%) Dell
9 1 (0.83%) Intel
9 1 (0.83%) Adobe
9 1 (0.83%) Ericsson
9 1 (0.83%) Symantec
Birmingham, West Midlands (County)
TEKsystems
Posted: 4 hours ago
West Midlands
TEKsystems
Posted: 19 hours ago
Solihull, West Midlands
Xoserve
Posted: Yesterday
Solihull, West Midlands
Xoserve
Posted: Yesterday
Shropshire
Capita
Salary: Pro Rata
Posted: 3 days ago
Shropshire
Capita - ITIN
Rate: £30000 - £31500 per annum + Pro Rata
Posted: 5 days ago
Leek, Staffordshire
Rullion IT Plus
Posted: 6 days ago
West Midlands
Computer Futures
Rate: competitive
Posted: 12 days ago
Birmingham
Jumar Solutions
Posted: 20 days ago