The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Services Delivery
Rank 50 76 60
Rank change year-on-year
+26 -16
Contract jobs citing Service Delivery 111 37 60
As % of all contract IT jobs located in the West Midlands 3.37% 1.51% 2.37%
As % of the Processes & Methodologies category 4.18% 1.97% 3.11%
Number of daily rates quoted 56 17 33
Median daily rate £405 £450 £400
Median daily rate % change year-on-year
-10.00% +12.50%
90% offered a daily rate of more than £213 £325 £182
10% offered a daily rate of more than £620 £660 £498
UK excluding London median daily rate £375 £400 £380
% change year-on-year
-6.25% +5.26%
Number of hourly rates quoted 4 0 4
Median hourly rate £12.75 - £18.67
90% offered a hourly rate of more than £9.65 - £8.40
10% offered a hourly rate of more than £19.35 - £26.83
UK excluding London median hourly rate £22.00 £17.50 £15.00
% change year-on-year
+25.71% +16.66%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2656 1880 1930
As % of all contract IT jobs located in the West Midlands 80.73% 76.48% 76.13%
Number of daily rates quoted 1574 1121 1010
Median daily rate £400 £395 £375
Median daily rate % change year-on-year
+1.26% +5.33%
90% offered a daily rate of more than £274 £274 £225
10% offered a daily rate of more than £545 £550 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 65 87 132
Median hourly rate £22.00 £30.00 £30.00
Median hourly rate % change year-on-year
-26.66% -
90% offered a hourly rate of more than £13.00 £12.35 £13.00
10% offered a hourly rate of more than £40.00 £42.50 £42.00
UK excluding London median hourly rate £30.00 £32.54 £25.75
% change year-on-year
-7.80% +26.36%

Service Delivery
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the West Midlands region.

Service Delivery Daily Rate Trend in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 30 August 2016.

Service Delivery Daily Rate Histogram in the West Midlands

Service Delivery
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the West Midlands region.

Service Delivery Hourly Rate Trend in the West Midlands

Service Delivery
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the West Midlands region over the 3 months to 30 August 2016.

Service Delivery Hourly Rate Histogram in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +9 36 £538 -
Birmingham +4 19 £375 +20.00% 8
Warwickshire +5 11 £268 - 2
Coventry -15 10 £450 -30.76%
Staffordshire +8 8 £400 +6.66% 3
Solihull - 5 - -
Dudley - 3 £100 -
Worcestershire +2 2 - - 1
Walsall - 2 £250 -
Herefordshire - 1 £400 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 August 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Delivery.

1 82 (45.05%) ITIL
2 67 (36.81%) Service Management
3 41 (22.53%) Finance
4 33 (18.13%) Continuous Improvement
5 30 (16.48%) Stakeholder Management
6 24 (13.19%) SLA
7 23 (12.64%) Project Management
8 21 (11.54%) Microsoft
8 21 (11.54%) Security Cleared
9 20 (10.99%) Windows
10 19 (10.44%) Change Management
11 18 (9.89%) Migration
11 18 (9.89%) ITIL V3
12 17 (9.34%) Data Centre
12 17 (9.34%) Agile Software Development
12 17 (9.34%) PRINCE2
13 16 (8.79%) ITSM
14 14 (7.69%) Linux
14 14 (7.69%) Supplier Management
14 14 (7.69%) Problem Management
14 14 (7.69%) Service Design
15 13 (7.14%) Incident Management
15 13 (7.14%) Cisco
15 13 (7.14%) Management Information System
15 13 (7.14%) Risk Management
16 12 (6.59%) SC Cleared
17 10 (5.49%) Firewall
17 10 (5.49%) LAN
17 10 (5.49%) Matrix Management
17 10 (5.49%) Capacity Management

Service Delivery
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.75%) SharePoint
2 4 (2.20%) MS Exchange
3 3 (1.65%) Apache
3 3 (1.65%) SharePoint Server
3 3 (1.65%) Tomcat
4 1 (0.55%) BizTalk Server
4 1 (0.55%) Confluence
4 1 (0.55%) Exchange Server 2010
4 1 (0.55%) IIS
4 1 (0.55%) Oracle Service Bus
4 1 (0.55%) Oracle SOA Suite
4 1 (0.55%) SAS
4 1 (0.55%) Skype for Business
4 1 (0.55%) WebLogic
Applications
1 7 (3.85%) MS Office
2 6 (3.30%) MS Excel
3 3 (1.65%) MS PowerPoint
3 3 (1.65%) MS Project
4 2 (1.10%) MS Visio
Business Applications
1 2 (1.10%) SAP SRM
2 1 (0.55%) Infor LN
2 1 (0.55%) Oracle 11i
2 1 (0.55%) Oracle Applications
2 1 (0.55%) Oracle Assets
2 1 (0.55%) Oracle EBS
2 1 (0.55%) Oracle EBS R12
2 1 (0.55%) Oracle Financials
2 1 (0.55%) SAP MM
2 1 (0.55%) SAP Oil and Gas
Cloud Services
1 7 (3.85%) Cloud Computing
2 3 (1.65%) SaaS
3 2 (1.10%) Google Apps
3 2 (1.10%) Microsoft Azure
4 1 (0.55%) Office 365
Communications & Networking
1 10 (5.49%) Firewall
1 10 (5.49%) LAN
2 7 (3.85%) WAN
3 5 (2.75%) Wi-Fi
4 4 (2.20%) DNS
4 4 (2.20%) SAN
4 4 (2.20%) SSL
5 3 (1.65%) 3G
5 3 (1.65%) BIG-IP
5 3 (1.65%) Intranet
5 3 (1.65%) LTE
5 3 (1.65%) SSH
5 3 (1.65%) WLAN
6 2 (1.10%) DHCP
6 2 (1.10%) IP Telephony
7 1 (0.55%) NetScreen
7 1 (0.55%) TCP/IP
7 1 (0.55%) VLAN
7 1 (0.55%) VoIP
7 1 (0.55%) VPN
Database & Business Intelligence
1 4 (2.20%) Relational Database
2 3 (1.65%) Data Warehouse
2 3 (1.65%) QlikView
2 3 (1.65%) SQL Server
3 2 (1.10%) Data Mining
3 2 (1.10%) SQL Server Analysis Services
3 2 (1.10%) SQL Server Integration Services
3 2 (1.10%) SQL Server Reporting Services
4 1 (0.55%) Base SAS
4 1 (0.55%) Data Mart
4 1 (0.55%) OLAP Cube
4 1 (0.55%) Oracle Database
4 1 (0.55%) Oracle Database 10g
4 1 (0.55%) Oracle Database 11g
4 1 (0.55%) Oracle Database 12c
4 1 (0.55%) Oracle OLAP
4 1 (0.55%) RDBMS
4 1 (0.55%) SAP BW
4 1 (0.55%) SAS Data Integration Studio
4 1 (0.55%) SAS Enterprise Guide
Development Applications
1 1 (0.55%) CA Gen
1 1 (0.55%) JIRA
General
1 41 (22.53%) Finance
2 9 (4.95%) Telecoms
3 8 (4.40%) Billing
4 5 (2.75%) Marketing
5 3 (1.65%) Manufacturing
6 2 (1.10%) Legal
6 2 (1.10%) Retail
7 1 (0.55%) Advertising
7 1 (0.55%) Banking
7 1 (0.55%) Law
7 1 (0.55%) Publishing
7 1 (0.55%) Spanish Language
Job Titles
1 65 (35.71%) Service Manager
2 47 (25.82%) Delivery Manager
3 43 (23.63%) Services Delivery Manager
4 27 (14.84%) Analyst
5 11 (6.04%) Service Analyst
6 9 (4.95%) Head of Delivery
6 9 (4.95%) Head of Service Delivery
7 8 (4.40%) IT Manager
8 7 (3.85%) Architect
8 7 (3.85%) Project Manager
8 7 (3.85%) Senior Manager
9 6 (3.30%) Commercial Manager
9 6 (3.30%) Services Director
10 5 (2.75%) Head of IT
10 5 (2.75%) IT Services Manager
10 5 (2.75%) Operations Manager
10 5 (2.75%) Senior Service Manager
10 5 (2.75%) Service Desk Analyst
11 4 (2.20%) Senior Analyst
11 4 (2.20%) Support Manager
Libraries, Frameworks & Software Standards
1 5 (2.75%) Middleware
2 3 (1.65%) SAML
3 2 (1.10%) XML
4 1 (0.55%) CSS
4 1 (0.55%) EDI
4 1 (0.55%) HTML
4 1 (0.55%) JMS
4 1 (0.55%) Oracle Fusion
4 1 (0.55%) SOAP
4 1 (0.55%) Web Services
4 1 (0.55%) WF
4 1 (0.55%) XML Messaging
Miscellaneous
1 17 (9.34%) Data Centre
2 13 (7.14%) Management Information System
3 8 (4.40%) Analytical Skills
4 7 (3.85%) Virtual Team
5 6 (3.30%) NHS
6 3 (1.65%) Economics
6 3 (1.65%) Private Cloud
6 3 (1.65%) User Experience
7 2 (1.10%) Blackberry
7 2 (1.10%) CMDB
7 2 (1.10%) PMI
8 1 (0.55%) Client/Server
8 1 (0.55%) Credit Risk
8 1 (0.55%) Data Integration
8 1 (0.55%) Fat Client
8 1 (0.55%) FMCG
8 1 (0.55%) Freedom of Information
8 1 (0.55%) Market Risk
8 1 (0.55%) Mobile App
8 1 (0.55%) Thin Client
Operating Systems
1 20 (10.99%) Windows
2 14 (7.69%) Linux
3 8 (4.40%) Unix
4 7 (3.85%) Red Hat Enterprise Linux
4 7 (3.85%) Windows Server
5 6 (3.30%) Windows 7
6 5 (2.75%) AIX
6 5 (2.75%) Solaris
6 5 (2.75%) SUSE
6 5 (2.75%) Windows XP
7 4 (2.20%) Mac OS X
8 3 (1.65%) MVS
9 2 (1.10%) Android
9 2 (1.10%) Windows Server 2008
10 1 (0.55%) Apple iOS
10 1 (0.55%) Windows 8
10 1 (0.55%) Windows Server 2003
10 1 (0.55%) Windows Server 2012
10 1 (0.55%) Windows Vista
Processes & Methodologies
1 82 (45.05%) ITIL
2 67 (36.81%) Service Management
3 33 (18.13%) Continuous Improvement
4 30 (16.48%) Stakeholder Management
5 23 (12.64%) Project Management
6 19 (10.44%) Change Management
7 18 (9.89%) ITIL V3
7 18 (9.89%) Migration
8 17 (9.34%) Agile Software Development
8 17 (9.34%) PRINCE2
9 16 (8.79%) ITSM
10 14 (7.69%) Problem Management
10 14 (7.69%) Service Design
10 14 (7.69%) Supplier Management
11 13 (7.14%) Incident Management
11 13 (7.14%) Risk Management
12 10 (5.49%) Capacity Management
12 10 (5.49%) Coaching
12 10 (5.49%) Line Management
12 10 (5.49%) Matrix Management
Programming Languages
1 8 (4.40%) SQL
2 5 (2.75%) Java
3 3 (1.65%) C
4 2 (1.10%) T-SQL
5 1 (0.55%) ABAP
Qualifications
1 21 (11.54%) Security Cleared
2 12 (6.59%) SC Cleared
3 7 (3.85%) Degree
4 5 (2.75%) ITIL Certification
5 4 (2.20%) Microsoft Certification
6 3 (1.65%) A+ Certification
6 3 (1.65%) BPSS Clearance
6 3 (1.65%) PMI Certification
7 2 (1.10%) ISEB
7 2 (1.10%) MCP
7 2 (1.10%) MCSE
8 1 (0.55%) APMP
8 1 (0.55%) DV Cleared
8 1 (0.55%) ITIL Foundation Certificate
8 1 (0.55%) LPIC
8 1 (0.55%) MOS
8 1 (0.55%) PMP
8 1 (0.55%) PRINCE2 Certification
Quality Assurance & Compliance
1 24 (13.19%) SLA
2 4 (2.20%) Data Quality
3 2 (1.10%) Disclosure Scotland
System Software
1 5 (2.75%) Active Directory
2 1 (0.55%) Firmware
2 1 (0.55%) Terminal Server
2 1 (0.55%) VMware Infrastructure
Systems Management
1 2 (1.10%) AirWatch
1 2 (1.10%) HP Quality Center
2 1 (0.55%) Backup Exec
2 1 (0.55%) NetBackup
2 1 (0.55%) SCCM
2 1 (0.55%) SCOM
Vendors
1 21 (11.54%) Microsoft
2 13 (7.14%) Cisco
3 8 (4.40%) Oracle
4 7 (3.85%) Citrix
4 7 (3.85%) VMware
5 5 (2.75%) Avaya
5 5 (2.75%) Fujitsu
5 5 (2.75%) HP
5 5 (2.75%) Red Hat
5 5 (2.75%) SAP
6 4 (2.20%) F5
7 3 (1.65%) CheckPoint
7 3 (1.65%) Dell
8 2 (1.10%) Fortinet
8 2 (1.10%) Google
8 2 (1.10%) Juniper
8 2 (1.10%) Kaspersky
9 1 (0.55%) Aruba
9 1 (0.55%) DataFlux
9 1 (0.55%) LANDesk