The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 82 95 87
Rank change year-on-year
+13 -8
Contract jobs requiring a 3rd Line Support 33 13 18
As % of all contract IT jobs located in the West Midlands 1.44% 0.61% 0.90%
As % of the Job Titles category 1.58% 0.67% 0.96%
Number of daily rates quoted 19 1 7
Average daily rate
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£275 £345 £245
Average daily rate % change year-on-year
-20.28% +40.81%
90% offered a daily rate of more than £213 £345 £193
10% offered a daily rate of more than £450 £345 £300
UK excluding London average daily rate £260 £260 £260
Number of hourly rates quoted 7 10 3
Average hourly rate £27.50 £21.50 £20.50
Average hourly rate % change year-on-year
+27.90% +4.87%
90% offered a hourly rate of more than £24.70 £20.65 £20.10
10% offered a hourly rate of more than £29.00 £27.50 £26.10
UK excluding London average hourly rate £24.00 £23.20 £21.50
% change year-on-year
+3.44% +7.90%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2084 1952 1882
As % of all contract IT jobs located in the West Midlands 91.00% 91.04% 93.96%
Number of daily rates quoted 1217 1018 860
Average daily rate £350 £335 £340
Average daily rate % change year-on-year
+4.47% -1.47%
90% offered a daily rate of more than £188 £225 £225
10% offered a daily rate of more than £475 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 178 149 188
Average hourly rate £15.50 £17.50 £22.50
Average hourly rate % change year-on-year
-11.42% -22.22%
90% offered a hourly rate of more than £10.50 £10.28 £11.00
10% offered a hourly rate of more than £31.44 £34.00 £36.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Daily Rate Trend in the West Midlands

3rd Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 22 December 2014.

3rd Line Support Daily Rate Histogram in the West Midlands

3rd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Hourly Rate Trend in the West Midlands

3rd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 12 £450 - 3
Warwickshire - 6 £313 - 1
Shropshire - 4 £250 - 1
Staffordshire - 2 £125 - 1
Coventry - 2 £230 -
Walsall - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 December 2014, IT contractor jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 50 (83.33%) Windows
2 40 (66.67%) VMware
3 39 (65.00%) Active Directory
4 37 (61.67%) Windows Server 2008
5 26 (43.33%) Citrix
6 24 (40.00%) Windows Server 2003
7 23 (38.33%) DNS
7 23 (38.33%) Microsoft
8 22 (36.67%) MS Exchange
8 22 (36.67%) SCCM
9 21 (35.00%) DHCP
9 21 (35.00%) XenApp
10 19 (31.67%) VMware Infrastructure
11 18 (30.00%) Security Cleared
12 14 (23.33%) Windows Server 2012
13 12 (20.00%) SAN
13 12 (20.00%) vSphere
14 11 (18.33%) XenServer
14 11 (18.33%) XenDesktop
15 10 (16.67%) ITIL
15 10 (16.67%) Dell
15 10 (16.67%) Exchange Server 2003
15 10 (16.67%) SC Cleared
16 9 (15.00%) SQL
16 9 (15.00%) MS Office
16 9 (15.00%) HP
16 9 (15.00%) Blackberry
16 9 (15.00%) NetBackup
16 9 (15.00%) PDA
16 9 (15.00%) VLAN

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 December 2014, IT contractor jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (36.67%) MS Exchange
2 10 (16.67%) Exchange Server 2003
3 4 (6.67%) Exchange Server 2010
4 2 (3.33%) Lync
5 1 (1.67%) IBM Notes
5 1 (1.67%) Exchange Server 2007
Applications
1 9 (15.00%) MS Office
2 3 (5.00%) MS Excel
Cloud Services
1 5 (8.33%) Office 365
Communications & Networking
1 23 (38.33%) DNS
2 21 (35.00%) DHCP
3 12 (20.00%) SAN
4 9 (15.00%) VLAN
4 9 (15.00%) NAS
5 7 (11.67%) TCP/IP
6 5 (8.33%) LAN
6 5 (8.33%) WAN
7 2 (3.33%) VoIP
7 2 (3.33%) Firewall
8 1 (1.67%) Network Security
8 1 (1.67%) iSCSI
8 1 (1.67%) VPN
Database & Business Intelligence
1 4 (6.67%) SQL Server
1 4 (6.67%) SQL Server 2005
1 4 (6.67%) SQL Server 2008
2 1 (1.67%) Oracle Database
General
1 3 (5.00%) Finance
2 2 (3.33%) Manufacturing
3 1 (1.67%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.67%) OLE
1 1 (1.67%) SAP Basis
Miscellaneous
1 9 (15.00%) Blackberry
1 9 (15.00%) PDA
2 1 (1.67%) Enterprise Software
2 1 (1.67%) Clustering
2 1 (1.67%) NHS
Operating Systems
1 50 (83.33%) Windows
2 37 (61.67%) Windows Server 2008
3 24 (40.00%) Windows Server 2003
4 14 (23.33%) Windows Server 2012
5 5 (8.33%) Windows XP
6 4 (6.67%) Windows 7
7 3 (5.00%) Linux
8 2 (3.33%) Windows 8
9 1 (1.67%) Windows 2000 Server
9 1 (1.67%) UNIX
9 1 (1.67%) AIX
9 1 (1.67%) HPUX
9 1 (1.67%) Solaris
Processes & Methodologies
1 10 (16.67%) ITIL
2 3 (5.00%) Change Management
3 2 (3.33%) Root Cause Analysis
4 1 (1.67%) Performance Tuning
4 1 (1.67%) Performance Monitoring
4 1 (1.67%) Network Monitoring
4 1 (1.67%) People Management
4 1 (1.67%) Disaster Recovery
4 1 (1.67%) Migration
4 1 (1.67%) Stakeholder Management
4 1 (1.67%) Business Continuity
4 1 (1.67%) Capacity Planning
4 1 (1.67%) Performance Improvement
4 1 (1.67%) PRINCE
4 1 (1.67%) Service Delivery
Programming Languages
1 9 (15.00%) SQL
2 4 (6.67%) T-SQL
3 1 (1.67%) VBScript
Qualifications
1 18 (30.00%) Security Cleared
2 10 (16.67%) SC Cleared
3 8 (13.33%) DV Cleared
3 8 (13.33%) ITIL Certification
4 5 (8.33%) Microsoft Certification
5 4 (6.67%) MCSE
6 3 (5.00%) CCNP
6 3 (5.00%) MCP
6 3 (5.00%) Cisco Certification
6 3 (5.00%) MCTS
6 3 (5.00%) MCITP
7 2 (3.33%) VMware Certified Professional (VCP)
7 2 (3.33%) CCA
7 2 (3.33%) Citrix Certification
7 2 (3.33%) CCEA
8 1 (1.67%) CCNA
8 1 (1.67%) MCSA
8 1 (1.67%) Degree
System Software
1 39 (65.00%) Active Directory
2 21 (35.00%) XenApp
3 19 (31.67%) VMware Infrastructure
4 12 (20.00%) vSphere
5 11 (18.33%) XenServer
5 11 (18.33%) XenDesktop
6 8 (13.33%) VMware Server
7 6 (10.00%) Hyper-V
8 2 (3.33%) Terminal Services
8 2 (3.33%) Microsoft App-V
9 1 (1.67%) Citrix Presentation Server
Systems Management
1 22 (36.67%) SCCM
2 9 (15.00%) NetBackup
3 5 (8.33%) SCOM
4 2 (3.33%) Backup Exec
5 1 (1.67%) HP Data Protector
5 1 (1.67%) Tivoli
Vendors
1 40 (66.67%) VMware
2 26 (43.33%) Citrix
3 23 (38.33%) Microsoft
4 10 (16.67%) Dell
5 9 (15.00%) HP
6 5 (8.33%) NetApp
7 3 (5.00%) Cisco
7 3 (5.00%) Oracle
8 2 (3.33%) AppSense
8 2 (3.33%) Symantec
9 1 (1.67%) Brocade
9 1 (1.67%) Infor
9 1 (1.67%) Lotus
9 1 (1.67%) Juniper
9 1 (1.67%) SAP
9 1 (1.67%) Sun
9 1 (1.67%) EMC
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