The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 104 87 76
Rank change year-on-year
-17 -11
Contract jobs requiring a 3rd Line Support 14 33 28
As % of all contract IT jobs located in the West Midlands 0.60% 1.39% 1.58%
As % of the Job Titles category 0.64% 1.53% 1.73%
Number of daily rates quoted 1 15 9
Average daily rate
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of your Daily Rate
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£175 £235 £250
Average daily rate % change year-on-year
-25.53% -6.00%
UK excluding London average daily rate £275 £222 £286
% change year-on-year
+24.07% -22.56%
Number of hourly rates quoted 8 8 7
Average hourly rate £19.00 £16.00 £27.50
Average hourly rate % change year-on-year
+18.75% -41.81%
UK excluding London average hourly rate £21.00 £19.50 £21.50
% change year-on-year
+7.69% -9.30%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2204 2161 1620
As % of all contract IT jobs located in the West Midlands 94.47% 90.87% 91.58%
Number of daily rates quoted 1349 1108 753
Average daily rate £363 £348 £330
Average daily rate % change year-on-year
+4.31% +5.30%
90% offered a daily rate of more than £215 £225 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 130 198 128
Average hourly rate £16.60 £16.00 £17.00
Average hourly rate % change year-on-year
+3.75% -5.88%
90% offered a hourly rate of more than £11.00 £8.50 £10.00
10% offered a hourly rate of more than £35.00 £37.50 £37.80
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Daily Rate Trend in the West Midlands

3rd Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Hourly Rate Trend in the West Midlands

3rd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire - 4 - -
Staffordshire -3 3 £175 -7.89% 1
Worcestershire -5 2 - -
Coventry +6 1 - - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 July 2015, IT contractor jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 26 (74.29%) Windows
2 21 (60.00%) Active Directory
3 14 (40.00%) VMware
3 14 (40.00%) Microsoft
4 13 (37.14%) Citrix
4 13 (37.14%) Windows Server 2003
5 12 (34.29%) Windows Server 2008
6 8 (22.86%) MS Exchange
7 7 (20.00%) WAN
7 7 (20.00%) Cisco
7 7 (20.00%) SQL
7 7 (20.00%) Windows Server 2012
8 6 (17.14%) HP
9 5 (14.29%) LAN
9 5 (14.29%) ITIL
9 5 (14.29%) MS Excel
9 5 (14.29%) vSphere
9 5 (14.29%) SCCM
10 4 (11.43%) VMware Infrastructure
10 4 (11.43%) Backup Exec
10 4 (11.43%) Performance Monitoring
10 4 (11.43%) Hyper-V
10 4 (11.43%) Exchange Server 2010
10 4 (11.43%) Windows XP
10 4 (11.43%) Firewall
10 4 (11.43%) Automotive
10 4 (11.43%) Symantec
11 3 (8.57%) CCNP
11 3 (8.57%) Cisco Certification
11 3 (8.57%) SQL Server

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 July 2015, IT contractor jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (22.86%) MS Exchange
2 4 (11.43%) Exchange Server 2010
3 2 (5.71%) Lync
4 1 (2.86%) Exchange Server 2013
4 1 (2.86%) Blackberry Enterprise Server
4 1 (2.86%) Exchange Server 2003
Applications
1 5 (14.29%) MS Excel
2 3 (8.57%) MS Office
Cloud Services
1 3 (8.57%) Microsoft Azure
Communications & Networking
1 7 (20.00%) WAN
2 5 (14.29%) LAN
3 4 (11.43%) Firewall
4 3 (8.57%) DHCP
4 3 (8.57%) DNS
5 2 (5.71%) TCP/IP
5 2 (5.71%) VoIP
5 2 (5.71%) iSCSI
6 1 (2.86%) Cisco ASA
6 1 (2.86%) NAS
6 1 (2.86%) DMVPN
6 1 (2.86%) NetScaler
6 1 (2.86%) Cisco Nexus
6 1 (2.86%) F5 BIG-IP LTM
6 1 (2.86%) F5 BIG-IP GTM
6 1 (2.86%) WLAN
6 1 (2.86%) BIG-IP
6 1 (2.86%) VLAN
6 1 (2.86%) Network Security
6 1 (2.86%) SAN
Database & Business Intelligence
1 3 (8.57%) SQL Server
2 2 (5.71%) Crystal Reports
2 2 (5.71%) SQL Server 2008
3 1 (2.86%) SQL Server 2005
General
1 4 (11.43%) Automotive
2 2 (5.71%) Finance
3 1 (2.86%) Back Office
3 1 (2.86%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.86%) CSS
Miscellaneous
1 2 (5.71%) NHS
1 2 (5.71%) Blackberry
2 1 (2.86%) PKI
2 1 (2.86%) PDA
2 1 (2.86%) Telematics
Operating Systems
1 26 (74.29%) Windows
2 13 (37.14%) Windows Server 2003
3 12 (34.29%) Windows Server 2008
4 7 (20.00%) Windows Server 2012
5 4 (11.43%) Windows XP
6 3 (8.57%) Windows 2000 Server
7 2 (5.71%) Linux
8 1 (2.86%) Windows Vista
8 1 (2.86%) Windows 7
Processes & Methodologies
1 5 (14.29%) ITIL
2 4 (11.43%) Performance Monitoring
3 3 (8.57%) Patch Management
3 3 (8.57%) Performance Tuning
3 3 (8.57%) Capacity Planning
4 2 (5.71%) Service Delivery
4 2 (5.71%) Incident Management
5 1 (2.86%) Problem Management
5 1 (2.86%) Security Patching
5 1 (2.86%) Migration
5 1 (2.86%) E-Commerce
5 1 (2.86%) Configuration Management
5 1 (2.86%) Root Cause Analysis
5 1 (2.86%) WAN Optimisation
5 1 (2.86%) Software Deployment
Programming Languages
1 7 (20.00%) SQL
2 3 (8.57%) PowerShell
3 2 (5.71%) VBScript
4 1 (2.86%) VB
4 1 (2.86%) T-SQL
4 1 (2.86%) Java
Qualifications
1 3 (8.57%) Cisco Certification
1 3 (8.57%) CCNP
2 2 (5.71%) CCNA
2 2 (5.71%) Security Cleared
3 1 (2.86%) MCP
3 1 (2.86%) Microsoft Certification
3 1 (2.86%) ITIL Certification
3 1 (2.86%) MCTS
3 1 (2.86%) MCITP
3 1 (2.86%) SC Cleared
Quality Assurance & Compliance
1 2 (5.71%) SLA
System Software
1 21 (60.00%) Active Directory
2 5 (14.29%) vSphere
3 4 (11.43%) VMware Infrastructure
3 4 (11.43%) Hyper-V
4 3 (8.57%) XenApp
5 2 (5.71%) VMware ESX
5 2 (5.71%) Citrix Presentation Server
6 1 (2.86%) Terminal Services
6 1 (2.86%) XenServer
6 1 (2.86%) XenDesktop
Systems Management
1 5 (14.29%) SCCM
2 4 (11.43%) Backup Exec
3 3 (8.57%) HP Data Protector
4 2 (5.71%) NetBackup
5 1 (2.86%) CiscoWorks
5 1 (2.86%) WSUS
5 1 (2.86%) SCOrch
5 1 (2.86%) SCOM
Vendors
1 14 (40.00%) Microsoft
1 14 (40.00%) VMware
2 13 (37.14%) Citrix
3 7 (20.00%) Cisco
4 6 (17.14%) HP
5 4 (11.43%) Symantec
6 3 (8.57%) Dell
7 2 (5.71%) Misys
7 2 (5.71%) Sage
8 1 (2.86%) CheckPoint
8 1 (2.86%) BMC
8 1 (2.86%) CommVault
8 1 (2.86%) Blue Coat
8 1 (2.86%) Fortinet
8 1 (2.86%) Veeam
8 1 (2.86%) SolarWinds
8 1 (2.86%) F5
8 1 (2.86%) SAP
8 1 (2.86%) IBM
8 1 (2.86%) Adobe