3rd Line Support Jobs in the West Midlands

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 20 May 2013.

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location (Click each for more statistics)	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Warwickshire	+16	11	£33,500	+3.07%
Birmingham	-14	10	£27,750	-23.44%
Solihull	-	6	£35,500	-
Staffordshire	-3	4	£25,000	-16.66%
Coventry	-	4	£33,500	-
Shropshire	-1	2	£30,750	+23.00%
Worcestershire	-	2	£33,250	-
Dudley	-	1	£22,000	-
Sutton Coldfield	-	1	-	-
West Bromwich	-	1	£22,000	-
Wolverhampton	-	1	£22,000	-
3rd Line Support England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 51 (69.86%) Windows 2 32 (43.84%) VMware 3 28 (38.36%) Active Directory 4 27 (36.99%) Microsoft 5 24 (32.88%) Windows Server 2008 6 23 (31.51%) MS Exchange 7 22 (30.14%) Cisco 8 20 (27.40%) Windows Server 2003 8 20 (27.40%) MS Excel 8 20 (27.40%) Hyper-V 9 18 (24.66%) SQL 10 15 (20.55%) SQL Server 10 15 (20.55%) VMware Infrastructure 11 13 (17.81%) SAN 11 13 (17.81%) HP

11 13 (17.81%) Microsoft Certification 12 12 (16.44%) Citrix 12 12 (16.44%) ITIL 13 11 (15.07%) DNS 14 10 (13.70%) MS Office 14 10 (13.70%) vSphere 14 10 (13.70%) MCITP 14 10 (13.70%) Degree 15 9 (12.33%) Windows 7 15 9 (12.33%) MCP 15 9 (12.33%) SLA 15 9 (12.33%) LAN 16 8 (10.96%) Windows XP 16 8 (10.96%) HTML 16 8 (10.96%) JavaScript

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 8 (10.96%) HTML 2 4 (5.479%) ODBC 3 2 (2.740%) .NET 3 2 (2.740%) ASP 3 2 (2.740%) ASP.NET 4 1 (1.370%) COM	Application Platforms 1 23 (31.51%) MS Exchange 2 8 (10.96%) Exchange Server 2003 3 7 (9.589%) Exchange Server 2007 3 7 (9.589%) SharePoint 4 4 (5.479%) SharePoint 2010 5 3 (4.110%) Exchange Server 2010 6 2 (2.740%) Lync 6 2 (2.740%) IIS 6 2 (2.740%) Blackberry Enterprise Server 7 1 (1.370%) Office Communications Server 7 1 (1.370%) Confluence
Applications 1 20 (27.40%) MS Excel 2 10 (13.70%) MS Office 3 4 (5.479%) Spreadsheet	Business Applications 1 1 (1.370%) SAP FI 1 1 (1.370%) SAP FI/CO 1 1 (1.370%) SAP CO
Communications & Networking 1 13 (17.81%) SAN 2 11 (15.07%) DNS 3 9 (12.33%) LAN 4 7 (9.589%) DHCP 5 6 (8.219%) TCP/IP 5 6 (8.219%) VoIP 5 6 (8.219%) WAN 5 6 (8.219%) Firewall 6 5 (6.849%) IP Telephony 7 3 (4.110%) Wireless 8 2 (2.740%) Network Security 8 2 (2.740%) Wi-Fi 8 2 (2.740%) Internet 8 2 (2.740%) PBX 8 2 (2.740%) DECT 9 1 (1.370%) VPN 9 1 (1.370%) Cisco ASA 9 1 (1.370%) Unified Communications 9 1 (1.370%) Wireshark 9 1 (1.370%) Cisco PIX	Database & Business Intelligence 1 15 (20.55%) SQL Server 2 3 (4.110%) SQL Server 2005 3 2 (2.740%) SQL Server 2008 3 2 (2.740%) Data Warehouse 3 2 (2.740%) SQL Server 2000 4 1 (1.370%) SQL Server Reporting Services
Development Applications 1 1 (1.370%) JIRA	General 1 4 (5.479%) Finance 2 3 (4.110%) Telecoms 3 2 (2.740%) Back Office 3 2 (2.740%) Manufacturing 3 2 (2.740%) Retail 3 2 (2.740%) Marketing 4 1 (1.370%) Advertising
Miscellaneous 1 8 (10.96%) SaaS 2 4 (5.479%) Blackberry 3 3 (4.110%) CCTV 4 2 (2.740%) Management Information System 5 1 (1.370%) Replication 5 1 (1.370%) PDA 5 1 (1.370%) Mathematics 5 1 (1.370%) Computer Science 5 1 (1.370%) EqualLogic 5 1 (1.370%) Client/Server	Operating Systems 1 51 (69.86%) Windows 2 24 (32.88%) Windows Server 2008 3 20 (27.40%) Windows Server 2003 4 9 (12.33%) Windows 7 5 8 (10.96%) Windows XP 6 7 (9.589%) UNIX 7 4 (5.479%) MVS 7 4 (5.479%) Linux 7 4 (5.479%) Windows NT 8 3 (4.110%) Windows Vista 9 1 (1.370%) Windows 2000 Server
Processes & Methodologies 1 12 (16.44%) ITIL 2 4 (5.479%) Asset Management 3 3 (4.110%) Service Management 3 3 (4.110%) Service Delivery 3 3 (4.110%) ERP 3 3 (4.110%) Continuous Improvement 4 2 (2.740%) Root Cause Analysis 4 2 (2.740%) Risk Analysis 4 2 (2.740%) Use Case 4 2 (2.740%) Statistical Analysis 4 2 (2.740%) Project Planning 4 2 (2.740%) Data Modelling 4 2 (2.740%) OO 4 2 (2.740%) CRM 5 1 (1.370%) Project Management 5 1 (1.370%) Disaster Recovery 5 1 (1.370%) Data Analysis 5 1 (1.370%) Software Engineering 5 1 (1.370%) Network Load Balancing 5 1 (1.370%) Resource Management	Programming Languages 1 18 (24.66%) SQL 2 8 (10.96%) JavaScript 3 6 (8.219%) PowerShell 4 4 (5.479%) C# 5 3 (4.110%) VB 6 2 (2.740%) Korn 6 2 (2.740%) T-SQL 6 2 (2.740%) C++ 6 2 (2.740%) Delphi 6 2 (2.740%) Perl 6 2 (2.740%) PHP 6 2 (2.740%) Bash shell 7 1 (1.370%) VBScript
Qualifications 1 13 (17.81%) Microsoft Certification 2 10 (13.70%) MCITP 2 10 (13.70%) Degree 3 9 (12.33%) MCP 4 5 (6.849%) CCNA 4 5 (6.849%) Cisco Certification 4 5 (6.849%) VMware Certified Professional (VCP) 5 4 (5.479%) A+ Certification 5 4 (5.479%) MCSE 5 4 (5.479%) Network+ Certification 6 3 (4.110%) VCP4 6 3 (4.110%) VCP5 7 2 (2.740%) MCSA 8 1 (1.370%) MCSD 8 1 (1.370%) HND 8 1 (1.370%) ITIL Certification 8 1 (1.370%) MCTS 8 1 (1.370%) BC Cleared 8 1 (1.370%) Security Cleared	Quality Assurance & Compliance 1 9 (12.33%) SLA
System Software 1 28 (38.36%) Active Directory 2 20 (27.40%) Hyper-V 3 15 (20.55%) VMware Infrastructure 4 10 (13.70%) vSphere 5 5 (6.849%) Forefront TMG 6 4 (5.479%) XenApp 7 3 (4.110%) Terminal Services 7 3 (4.110%) ISA Server 7 3 (4.110%) VMware ESXi 8 2 (2.740%) VMware ESX 8 2 (2.740%) XenServer 9 1 (1.370%) XenDesktop 9 1 (1.370%) Microsoft App-V 9 1 (1.370%) IAG 9 1 (1.370%) UAG	Systems Management 1 5 (6.849%) SCCM 2 4 (5.479%) Norton AntiVirus 3 3 (4.110%) NetBackup 3 3 (4.110%) ARCserve 4 2 (2.740%) Backup Exec 4 2 (2.740%) WSUS 4 2 (2.740%) OpenView 4 2 (2.740%) CiscoWorks 4 2 (2.740%) SCOM 5 1 (1.370%) Cacti 5 1 (1.370%) McAfee ePO 5 1 (1.370%) Symantec Enterprise Vault 5 1 (1.370%) MAILsweeper
Vendors 1 32 (43.84%) VMware 2 27 (36.99%) Microsoft 3 22 (30.14%) Cisco 4 13 (17.81%) HP 5 12 (16.44%) Citrix 6 5 (6.849%) Symantec 7 3 (4.110%) CommVault 7 3 (4.110%) NetApp 8 2 (2.740%) EMC 8 2 (2.740%) Intel 8 2 (2.740%) SolarWinds 9 1 (1.370%) CheckPoint 9 1 (1.370%) McAfee 9 1 (1.370%) SAP 9 1 (1.370%) Mitel 9 1 (1.370%) Blue Coat 9 1 (1.370%) Veeam