The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 134 168 158
Rank change year-on-year
+34 -10
Permanent jobs requiring a 3rd Line Support 87 32 45
As % of all permanent IT jobs located in the West Midlands 1.62% 0.66% 0.95%
As % of the Job Titles category 1.70% 0.69% 0.99%
Number of salaries quoted 80 29 41
Average salary £37,500 £33,500 £32,000
Average salary % change year-on-year
+11.94% +4.68%
90% offered a salary of more than £27,550 £29,800 £26,000
10% offered a salary of more than £50,000 £40,500 £45,000
UK excluding London average salary £35,000 £35,000 £33,000
% change year-on-year
- +6.06%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5110 4608 4553
As % of all permanent IT jobs located in the West Midlands 95.42% 94.97% 96.54%
Number of salaries quoted 4529 3881 3988
Average salary £38,000 £37,500 £37,000
Average salary % change year-on-year
+1.33% +1.35%
90% offered a salary of more than £23,000 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 24 December 2014.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +34 62 £37,500 +15.38% 3
Coventry +4 15 £39,000 -
Staffordshire +4 4 £36,250 +25.00% 1
Shropshire - 4 £31,500 -
Warwickshire -7 3 £28,750 -20.68%
Walsall - 1 £27,000 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 100 (76.92%) VMware
2 98 (75.38%) Windows
3 82 (63.08%) Microsoft
4 72 (55.38%) Active Directory
5 67 (51.54%) MS Exchange
6 62 (47.69%) VMware Infrastructure
7 58 (44.62%) Windows Server 2008
8 44 (33.85%) Citrix
9 39 (30.00%) DNS
10 38 (29.23%) vSphere
11 37 (28.46%) Cisco
12 35 (26.92%) Microsoft Certification
13 34 (26.15%) SQL Server
13 34 (26.15%) MCSE
13 34 (26.15%) SAN
14 32 (24.62%) ITIL
14 32 (24.62%) Exchange Server 2010
15 31 (23.85%) Firewall
16 29 (22.31%) MS Excel
17 27 (20.77%) Windows Server 2003
17 27 (20.77%) Hyper-V
18 26 (20.00%) TCP/IP
19 25 (19.23%) DHCP
20 23 (17.69%) MCSA
21 22 (16.92%) Finance
22 21 (16.15%) Linux
22 21 (16.15%) LAN
23 20 (15.38%) WAN
23 20 (15.38%) Windows Server 2012
24 19 (14.62%) NetApp

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (51.54%) MS Exchange
2 32 (24.62%) Exchange Server 2010
3 13 (10.00%) Exchange Server 2003
4 12 (9.23%) Exchange Server 2013
4 12 (9.23%) IIS
5 9 (6.92%) SharePoint
6 5 (3.85%) Exchange Server 2007
7 3 (2.31%) Lync
8 2 (1.54%) Blackberry Enterprise Server
9 1 (0.77%) Tomcat
Applications
1 29 (22.31%) MS Excel
2 11 (8.46%) MS Office
Business Applications
1 5 (3.85%) Dynamics AX
2 4 (3.08%) Dynamics NAV
Cloud Services
1 6 (4.62%) Office 365
Communications & Networking
1 39 (30.00%) DNS
2 34 (26.15%) SAN
3 31 (23.85%) Firewall
4 26 (20.00%) TCP/IP
5 25 (19.23%) DHCP
6 21 (16.15%) LAN
7 20 (15.38%) WAN
8 9 (6.92%) VLAN
9 6 (4.62%) VoIP
9 6 (4.62%) Network Security
10 5 (3.85%) NAS
10 5 (3.85%) Internet
10 5 (3.85%) VPN
11 4 (3.08%) Cisco IOS
11 4 (3.08%) Wi-Fi
12 3 (2.31%) Wireless
12 3 (2.31%) Intrusion Detection
12 3 (2.31%) WLAN
12 3 (2.31%) Cisco ASA
13 1 (0.77%) iSCSI
Database & Business Intelligence
1 34 (26.15%) SQL Server
2 12 (9.23%) SQL Server 2008
3 4 (3.08%) SQL Server 2000
3 4 (3.08%) SQL Server 2005
4 1 (0.77%) SQL Server 2012
Development Applications
1 4 (3.08%) Visual Studio
General
1 22 (16.92%) Finance
2 11 (8.46%) Retail
3 5 (3.85%) Telecoms
4 4 (3.08%) Legal
5 1 (0.77%) Banking
5 1 (0.77%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (2.31%) COM
Miscellaneous
1 12 (9.23%) Analytical Skills
2 8 (6.15%) GIS
3 7 (5.38%) Computer Science
4 6 (4.62%) iSeries
5 5 (3.85%) Clustering
6 2 (1.54%) Blackberry
7 1 (0.77%) Client/Server
7 1 (0.77%) Replication
7 1 (0.77%) Tandem
7 1 (0.77%) EqualLogic
Operating Systems
1 98 (75.38%) Windows
2 58 (44.62%) Windows Server 2008
3 27 (20.77%) Windows Server 2003
4 21 (16.15%) Linux
5 20 (15.38%) Windows Server 2012
6 9 (6.92%) Windows XP
7 5 (3.85%) Windows 7
8 3 (2.31%) Windows Vista
9 2 (1.54%) AIX
9 2 (1.54%) Windows 8
9 2 (1.54%) UNIX
10 1 (0.77%) CentOS
10 1 (0.77%) Red Hat Enterprise Linux
Processes & Methodologies
1 32 (24.62%) ITIL
2 10 (7.69%) Capacity Planning
3 9 (6.92%) Use Case
4 8 (6.15%) PRINCE
4 8 (6.15%) Service Management
5 7 (5.38%) Disaster Recovery
5 7 (5.38%) Incident Management
5 7 (5.38%) Continuous Improvement
5 7 (5.38%) Root Cause Analysis
5 7 (5.38%) Network Monitoring
6 6 (4.62%) ERP
7 5 (3.85%) Validation
8 4 (3.08%) Business Continuity
8 4 (3.08%) Asset Management
8 4 (3.08%) Network Design
8 4 (3.08%) Release Management
8 4 (3.08%) Time Management
8 4 (3.08%) Performance Management
8 4 (3.08%) Load Balancing
8 4 (3.08%) Line Management
Programming Languages
1 16 (12.31%) SQL
2 4 (3.08%) Java
3 2 (1.54%) RPG
4 1 (0.77%) PowerShell
Qualifications
1 35 (26.92%) Microsoft Certification
2 34 (26.15%) MCSE
3 23 (17.69%) MCSA
4 16 (12.31%) Cisco Certification
5 15 (11.54%) MCITP
5 15 (11.54%) Degree
6 10 (7.69%) VMware Certified Professional (VCP)
7 8 (6.15%) CCNP
7 8 (6.15%) CCNA
8 6 (4.62%) Citrix Certification
8 6 (4.62%) VCP4
9 5 (3.85%) ITIL Certification
9 5 (3.85%) CCA
10 3 (2.31%) MCTS
11 2 (1.54%) MCP
12 1 (0.77%) Security Cleared
12 1 (0.77%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (2.31%) SLA
System Software
1 72 (55.38%) Active Directory
2 62 (47.69%) VMware Infrastructure
3 38 (29.23%) vSphere
4 27 (20.77%) Hyper-V
5 11 (8.46%) XenApp
6 8 (6.15%) VMware ESX
7 5 (3.85%) Citrix Presentation Server
8 4 (3.08%) Terminal Services
8 4 (3.08%) vCloud
9 3 (2.31%) XenDesktop
9 3 (2.31%) VMware ESXi
10 2 (1.54%) XenServer
11 1 (0.77%) Microsoft App-V
11 1 (0.77%) Microsoft Virtual Server
11 1 (0.77%) VMware Server
11 1 (0.77%) Forefront TMG
11 1 (0.77%) IAG
11 1 (0.77%) UAG
Systems Management
1 17 (13.08%) SCOM
2 11 (8.46%) WSUS
3 8 (6.15%) Nagios
4 7 (5.38%) Backup Exec
5 6 (4.62%) MOM
6 4 (3.08%) Tivoli Storage Manager
7 3 (2.31%) NetBackup
8 2 (1.54%) SCCM
9 1 (0.77%) Cacti
9 1 (0.77%) Symantec Enterprise Vault
Vendors
1 100 (76.92%) VMware
2 82 (63.08%) Microsoft
3 44 (33.85%) Citrix
4 37 (28.46%) Cisco
5 19 (14.62%) NetApp
6 15 (11.54%) HP
7 12 (9.23%) Juniper
7 12 (9.23%) EMC
8 9 (6.92%) IBM
9 8 (6.15%) Symantec
10 5 (3.85%) WatchGuard
10 5 (3.85%) SolarWinds
11 4 (3.08%) CheckPoint
11 4 (3.08%) Avaya
12 3 (2.31%) SonicWALL
13 2 (1.54%) Barracuda Networks
13 2 (1.54%) Hitachi
14 1 (0.77%) Red Hat
14 1 (0.77%) Sophos
14 1 (0.77%) Websense
West Bromwich, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: 4 days ago
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
TCNS
Salary: From £20,000 to £30,000 per annum
Posted: 23 days ago