The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 170 174 172
Rank change year-on-year
+4 -2
Permanent jobs requiring a 3rd Line Support 31 30 24
As % of all permanent IT jobs located in the West Midlands 0.63% 0.59% 0.51%
As % of the Job Titles category 0.66% 0.62% 0.53%
Number of salaries quoted 26 28 24
Average salary £30,000 £31,000 £32,500
Average salary % change year-on-year
-3.22% -4.61%
90% offered a salary of more than £27,250 £22,000 £25,300
10% offered a salary of more than £40,000 £37,500 £37,500
UK excluding London average salary £33,750 £32,500 £34,250
% change year-on-year
+3.84% -5.10%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4732 4846 4489
As % of all permanent IT jobs located in the West Midlands 95.44% 95.15% 95.96%
Number of salaries quoted 3950 4067 3860
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 16 April 2014.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +9 13 £30,000 - 2
Herefordshire - 8 £40,000 - 1
Coventry +15 4 £30,000 -17.24% 1
Shropshire +5 2 £28,500 -9.52%
Solihull -2 2 £28,500 -22.97%
Worcestershire +4 1 £45,000 +42.85% 1
Staffordshire -5 1 £33,500 +34.00%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 35 (66.04%) Windows
2 30 (56.60%) Microsoft
3 23 (43.40%) MS Exchange
4 22 (41.51%) Active Directory
4 22 (41.51%) Citrix
4 22 (41.51%) VMware
5 18 (33.96%) ITIL
5 18 (33.96%) SQL Server
6 17 (32.08%) Firewall
6 17 (32.08%) Hyper-V
7 16 (30.19%) SAN
8 15 (28.30%) HP
8 15 (28.30%) Cisco
9 14 (26.42%) NetApp
9 14 (26.42%) SCCM
9 14 (26.42%) Windows Server 2008
10 13 (24.53%) VMware Infrastructure
10 13 (24.53%) SQL
11 12 (22.64%) TCP/IP
11 12 (22.64%) XenApp
11 12 (22.64%) XenDesktop
12 11 (20.75%) Exchange Server 2010
12 11 (20.75%) MS Office
13 9 (16.98%) ETRM
13 9 (16.98%) Front Office
13 9 (16.98%) Degree
13 9 (16.98%) VBScript
13 9 (16.98%) VoIP
13 9 (16.98%) Python
13 9 (16.98%) Reuters

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (43.40%) MS Exchange
2 11 (20.75%) Exchange Server 2010
3 7 (13.21%) Exchange Server 2013
3 7 (13.21%) Exchange Server 2003
3 7 (13.21%) Exchange Server 2007
4 6 (11.32%) SharePoint
5 5 (9.43%) Lync
6 4 (7.55%) Blackberry Enterprise Server
7 3 (5.66%) IIS
8 2 (3.77%) SharePoint 2010
8 2 (3.77%) IBM Notes
9 1 (1.89%) Apache
Applications
1 11 (20.75%) MS Office
2 6 (11.32%) MS Excel
Cloud Services
1 1 (1.89%) Office 365
Communications & Networking
1 17 (32.08%) Firewall
2 16 (30.19%) SAN
3 12 (22.64%) TCP/IP
4 9 (16.98%) VoIP
5 8 (15.09%) LAN
6 7 (13.21%) WAN
7 6 (11.32%) DNS
8 5 (9.43%) DHCP
9 4 (7.55%) Cisco ASA
9 4 (7.55%) Cisco PIX
10 3 (5.66%) VPN
11 2 (3.77%) VLAN
11 2 (3.77%) IPsec
12 1 (1.89%) Wi-Fi
12 1 (1.89%) Wireless
12 1 (1.89%) IP Telephony
12 1 (1.89%) MPLS
12 1 (1.89%) DDNS
12 1 (1.89%) Ethernet
12 1 (1.89%) ADSL
Database & Business Intelligence
1 18 (33.96%) SQL Server
2 2 (3.77%) SQL Server 2008
3 1 (1.89%) SQL Server 2005
3 1 (1.89%) SQL Server 2000
3 1 (1.89%) MySQL
3 1 (1.89%) Crystal Reports
3 1 (1.89%) SQL Server 2012
Development Applications
1 1 (1.89%) InstallShield
1 1 (1.89%) Team Foundation Server
General
1 9 (16.98%) Front Office
2 2 (3.77%) Telecoms
2 2 (3.77%) Law
3 1 (1.89%) Legal
3 1 (1.89%) Advertising
Libraries, Frameworks & Software Standards
1 4 (7.55%) COM
2 2 (3.77%) ASP.NET
2 2 (3.77%) .NET
3 1 (1.89%) WPF
3 1 (1.89%) jQuery
3 1 (1.89%) CSS
3 1 (1.89%) Web Services
Miscellaneous
1 2 (3.77%) EqualLogic
1 2 (3.77%) Enterprise Storage
1 2 (3.77%) CCTV
1 2 (3.77%) Replication
2 1 (1.89%) Clustering
2 1 (1.89%) Management Information System
2 1 (1.89%) NHS
2 1 (1.89%) Client/Server
Operating Systems
1 35 (66.04%) Windows
2 14 (26.42%) Windows Server 2008
3 9 (16.98%) Windows Server 2003
4 7 (13.21%) Windows Server 2012
5 4 (7.55%) Linux
6 1 (1.89%) Windows XP
6 1 (1.89%) Windows 2000 Server
6 1 (1.89%) Windows 7
Processes & Methodologies
1 18 (33.96%) ITIL
2 9 (16.98%) ETRM
3 4 (7.55%) Network Monitoring
4 3 (5.66%) Change Management
4 3 (5.66%) Disaster Recovery
4 3 (5.66%) Security Management
4 3 (5.66%) Problem Management
4 3 (5.66%) Asset Management
5 2 (3.77%) Continuous Improvement
5 2 (3.77%) Root Cause Analysis
5 2 (3.77%) Capacity Planning
5 2 (3.77%) Business Continuity
5 2 (3.77%) Service Delivery
5 2 (3.77%) Stakeholder Management
6 1 (1.89%) Migration
6 1 (1.89%) MVC
6 1 (1.89%) Data Protection
6 1 (1.89%) Network Management
Programming Languages
1 13 (24.53%) SQL
2 9 (16.98%) VBScript
2 9 (16.98%) Python
3 1 (1.89%) VB.NET
3 1 (1.89%) C#
3 1 (1.89%) JavaScript
Qualifications
1 9 (16.98%) Degree
2 5 (9.43%) Microsoft Certification
3 4 (7.55%) MCSE
4 2 (3.77%) Security Cleared
4 2 (3.77%) CCNA
4 2 (3.77%) Cisco Certification
5 1 (1.89%) VMware Certified Professional (VCP)
5 1 (1.89%) CCA
5 1 (1.89%) Citrix Certification
Quality Assurance & Compliance
1 3 (5.66%) SLA
2 1 (1.89%) ISO/IEC 27001
System Software
1 22 (41.51%) Active Directory
2 17 (32.08%) Hyper-V
3 13 (24.53%) VMware Infrastructure
4 12 (22.64%) XenApp
4 12 (22.64%) XenDesktop
5 8 (15.09%) Forefront TMG
6 4 (7.55%) IAG
6 4 (7.55%) UAG
6 4 (7.55%) Microsoft App-V
6 4 (7.55%) ISA Server
6 4 (7.55%) VMware ESX
7 3 (5.66%) vSphere
8 2 (3.77%) XenServer
9 1 (1.89%) Terminal Services
9 1 (1.89%) KVM
9 1 (1.89%) VMware ESXi
Systems Management
1 14 (26.42%) SCCM
2 7 (13.21%) SCOM
3 4 (7.55%) Symantec Enterprise Vault
3 4 (7.55%) Cacti
3 4 (7.55%) WSUS
4 2 (3.77%) SCDPM
5 1 (1.89%) Backup Exec
5 1 (1.89%) Norton AntiVirus
5 1 (1.89%) XenMobile
5 1 (1.89%) McAfee ePO
Vendors
1 30 (56.60%) Microsoft
2 22 (41.51%) Citrix
2 22 (41.51%) VMware
3 15 (28.30%) HP
3 15 (28.30%) Cisco
4 14 (26.42%) NetApp
5 9 (16.98%) Reuters
5 9 (16.98%) Bloomberg
6 7 (13.21%) AppSense
7 6 (11.32%) Symantec
7 6 (11.32%) CheckPoint
8 4 (7.55%) SolarWinds
8 4 (7.55%) EMC
9 3 (5.66%) Dell
9 3 (5.66%) IBM
10 2 (3.77%) Juniper
10 2 (3.77%) Lotus
10 2 (3.77%) SonicWALL
11 1 (1.89%) Mitel
11 1 (1.89%) CommVault
Walsall, West Midlands (County)
Senitor Associates
Salary: £30000 - £40000 per annum + benefits
Posted: 5 hours ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £55K basic + Benefits
Posted: 2 days ago
Leominster, Herefordshire
CCity IT
Posted: 19 days ago
Birmingham
Applause IT Innovation
Salary: £28000 - £32000 per annum
Posted: 20 days ago