The statistics below represent IT jobs advertised across the West Midlands region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Third Line Support
England / West Midlands
Rank 168 173 132
Rank change year-on-year
+5 -41
Permanent jobs requiring a 3rd Line Support 47 49 87
As % of all permanent IT jobs located in the West Midlands 0.96% 0.94% 1.75%
As % of the Job Titles category 0.99% 0.97% 1.79%
Number of salaries quoted 43 47 82
Median salary £35,000 £32,500 £37,500
Median salary % change year-on-year
+7.69% -13.33%
90% offered a salary of more than £27,850 £24,000 £31,000
10% offered a salary of more than £45,000 £46,000 £50,000
UK excluding London median salary £34,000 £35,000 £35,000
% change year-on-year
-2.85% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4756 5039 4851
As % of all permanent IT jobs located in the West Midlands 97.42% 96.55% 97.68%
Number of salaries quoted 3770 4205 4253
Median salary £40,000 £40,000 £39,000
Median salary % change year-on-year
- +2.56%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,500 £57,500 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

3rd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 18 January 2017.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 14 £34,500 -4.82%
Staffordshire +9 11 £35,000 +45.83% 1
Herefordshire -19 8 £45,000 +66.66% 2
Warwickshire +25 4 £34,750 -9.74% 1
Shropshire -9 3 - - 2
Coventry -7 2 £37,000 -7.50%
Worcestershire - 2 £32,500 -
Dudley - 1 £27,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 January 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 77 (65.25%) Windows
2 69 (58.47%) Active Directory
3 54 (45.76%) Windows Server
4 48 (40.68%) VMware
5 44 (37.29%) DNS
6 40 (33.90%) Cisco
7 39 (33.05%) MS Exchange
7 39 (33.05%) Microsoft
7 39 (33.05%) SQL Server
8 36 (30.51%) Firewall
9 35 (29.66%) SQL
10 34 (28.81%) DHCP
10 34 (28.81%) VMware Infrastructure
10 34 (28.81%) Windows Server 2012
11 30 (25.42%) TCP/IP
12 27 (22.88%) IIS
13 26 (22.03%) ITIL
13 26 (22.03%) Office 365
14 25 (21.19%) Hyper-V
14 25 (21.19%) Microsoft Azure
15 23 (19.49%) SAN
16 21 (17.80%) IBM
16 21 (17.80%) VLAN
17 19 (16.10%) Exchange Server 2013
18 18 (15.25%) Network Security
18 18 (15.25%) Norton AntiVirus
18 18 (15.25%) Symantec
19 17 (14.41%) VPN
20 16 (13.56%) Citrix
20 16 (13.56%) MS Excel

3rd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (33.05%) MS Exchange
2 27 (22.88%) IIS
3 19 (16.10%) Exchange Server 2013
4 16 (13.56%) Exchange Server 2010
5 12 (10.17%) Apache
6 9 (7.63%) Skype for Business
7 7 (5.93%) Blackberry Enterprise Server
8 5 (4.24%) Site Server
9 4 (3.39%) Exchange Server 2007
9 4 (3.39%) IBM Domino
9 4 (3.39%) IBM Notes
10 2 (1.69%) CMS
11 1 (0.85%) SharePoint
11 1 (0.85%) SharePoint 2010
11 1 (0.85%) SharePoint 2013
Applications
1 16 (13.56%) MS Excel
2 15 (12.71%) MS Office
3 2 (1.69%) Spreadsheet
4 1 (0.85%) MS PowerPoint
Cloud Services
1 26 (22.03%) Office 365
2 25 (21.19%) Microsoft Azure
3 6 (5.08%) IaaS
4 5 (4.24%) Mimecast
5 4 (3.39%) Amazon AWS
6 2 (1.69%) SaaS
7 1 (0.85%) G Suite
Communications & Networking
1 44 (37.29%) DNS
2 36 (30.51%) Firewall
3 34 (28.81%) DHCP
4 30 (25.42%) TCP/IP
5 23 (19.49%) SAN
6 21 (17.80%) VLAN
7 18 (15.25%) Network Security
8 17 (14.41%) VPN
9 15 (12.71%) LAN
9 15 (12.71%) Skype
9 15 (12.71%) WAN
10 9 (7.63%) HTTP
10 9 (7.63%) ICMP
10 9 (7.63%) SMTP
10 9 (7.63%) SSL
10 9 (7.63%) Telnet
11 4 (3.39%) Cisco ASA
11 4 (3.39%) NAS
11 4 (3.39%) Remote Desktop
12 3 (2.54%) DDNS
Database & Business Intelligence
1 39 (33.05%) SQL Server
2 11 (9.32%) SQL Server 2008
3 5 (4.24%) Relational Database
4 4 (3.39%) MySQL
5 3 (2.54%) SQL Server Reporting Services
6 2 (1.69%) SQL Server Integration Services
7 1 (0.85%) Crystal Reports
7 1 (0.85%) SQL Server 2012
Development Applications
1 2 (1.69%) Git (software)
1 2 (1.69%) Subversion
1 2 (1.69%) TortoiseSVN
1 2 (1.69%) Visual Studio
General
1 9 (7.63%) Retail
2 7 (5.93%) Finance
3 5 (4.24%) Manufacturing
4 4 (3.39%) Legal
5 2 (1.69%) Back Office
6 1 (0.85%) Advertising
6 1 (0.85%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.54%) .NET
2 2 (1.69%) Web Services
2 2 (1.69%) XML
2 2 (1.69%) XSLT
3 1 (0.85%) .NET Framework
3 1 (0.85%) LAMP
Miscellaneous
1 10 (8.47%) Enterprise Storage
2 7 (5.93%) Replication
3 6 (5.08%) Analytical Skills
3 6 (5.08%) iSeries
4 4 (3.39%) Data Centre
5 3 (2.54%) AS400
5 3 (2.54%) Clustering
6 2 (1.69%) Management Information System
7 1 (0.85%) Blackberry
7 1 (0.85%) Computer Science
7 1 (0.85%) Mobile Computing
7 1 (0.85%) Video Conferencing
Operating Systems
1 77 (65.25%) Windows
2 54 (45.76%) Windows Server
3 34 (28.81%) Windows Server 2012
4 14 (11.86%) Windows Server 2008
5 13 (11.02%) Linux
6 9 (7.63%) Windows Server 2003
7 3 (2.54%) Windows 10
8 2 (1.69%) Windows 7
8 2 (1.69%) Windows 8
9 1 (0.85%) Android
9 1 (0.85%) Apple iOS
9 1 (0.85%) Windows Mobile
9 1 (0.85%) Windows XP
Processes & Methodologies
1 26 (22.03%) ITIL
2 10 (8.47%) Infrastructure Monitoring
2 10 (8.47%) Patch Management
2 10 (8.47%) Presales
2 10 (8.47%) Server Patching
3 9 (7.63%) Data Security
3 9 (7.63%) Root Cause Analysis
4 8 (6.78%) Network Design
5 6 (5.08%) ERP
5 6 (5.08%) Migration
5 6 (5.08%) Server Building
6 5 (4.24%) Disaster Recovery
7 4 (3.39%) Business Intelligence
8 3 (2.54%) Capacity Planning
8 3 (2.54%) Network Architecture
8 3 (2.54%) Network Management
8 3 (2.54%) Network Monitoring
8 3 (2.54%) Project Management
8 3 (2.54%) Web Development
9 2 (1.69%) Cybersecurity
Programming Languages
1 35 (29.66%) SQL
2 6 (5.08%) PowerShell
3 3 (2.54%) T-SQL
4 2 (1.69%) C#
4 2 (1.69%) Delphi
4 2 (1.69%) Java
4 2 (1.69%) PHP
4 2 (1.69%) RPG
4 2 (1.69%) VB
4 2 (1.69%) VB6
5 1 (0.85%) Google Apps Script
5 1 (0.85%) JavaScript
5 1 (0.85%) VB.NET
Qualifications
1 13 (11.02%) Cisco Certification
2 12 (10.17%) MCSE
2 12 (10.17%) Microsoft Certification
3 9 (7.63%) Degree
4 8 (6.78%) CCIE
4 8 (6.78%) CCNA
4 8 (6.78%) CCNP
5 6 (5.08%) MCSA
6 5 (4.24%) MCP
7 2 (1.69%) ITIL Certification
7 2 (1.69%) SC Cleared
7 2 (1.69%) Security Cleared
7 2 (1.69%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (4.24%) SLA
System Software
1 69 (58.47%) Active Directory
2 34 (28.81%) VMware Infrastructure
3 25 (21.19%) Hyper-V
4 11 (9.32%) Microsoft Virtual Server
4 11 (9.32%) Virtual Servers
5 5 (4.24%) Terminal Services
6 4 (3.39%) VMware ESXi
7 3 (2.54%) XenApp
8 2 (1.69%) Citrix Presentation Server
9 1 (0.85%) Microsoft App-V
9 1 (0.85%) VMware Server
9 1 (0.85%) vSphere
Systems Management
1 18 (15.25%) Norton AntiVirus
2 13 (11.02%) SCCM
3 9 (7.63%) Tivoli
4 4 (3.39%) Backup Exec
5 2 (1.69%) Cisco CUCM
5 2 (1.69%) McAfee ePO
5 2 (1.69%) WSUS
6 1 (0.85%) AirWatch
6 1 (0.85%) Nagios
6 1 (0.85%) Opsview
6 1 (0.85%) SCOM
Vendors
1 48 (40.68%) VMware
2 40 (33.90%) Cisco
3 39 (33.05%) Microsoft
4 21 (17.80%) IBM
5 18 (15.25%) Symantec
6 16 (13.56%) Citrix
7 14 (11.86%) SolarWinds
8 13 (11.02%) Veeam
9 12 (10.17%) HP
10 9 (7.63%) Acronis
10 9 (7.63%) Brocade
10 9 (7.63%) EMC
10 9 (7.63%) Kaspersky
10 9 (7.63%) Sophos
11 8 (6.78%) Avaya
12 7 (5.93%) Intel Security
12 7 (5.93%) NetApp
13 6 (5.08%) SonicWALL
14 5 (4.24%) WatchGuard
14 5 (4.24%) Webroot
Rugby, Warwickshire
ReThink Recruitment
Posted: Yesterday
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: Yesterday
West Midlands
Nigel Frank International Ltd
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Solihull, West Midlands (County)
Monarch Recruitment
Salary: £33000 - £38000 per annum, Benefits Excellent benefits
Posted: 4 days ago
Telford, Shropshire
Lorien Resourcing
Salary: £1 per annum
Posted: 4 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £29250 per annum + pen, hol, salary increments
Posted: 6 days ago
Telford, Shropshire
Lorien Resourcing
Salary: £1 per annum
Posted: 2 days ago