The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 165 172 161
Rank change year-on-year
+7 -11
Permanent jobs requiring a 3rd Line Support 48 34 40
As % of all permanent IT jobs located in the West Midlands 0.91% 0.66% 0.80%
As % of the Job Titles category 0.96% 0.70% 0.83%
Number of salaries quoted 32 29 34
Average salary £34,500 £32,500 £31,750
Average salary % change year-on-year
+6.15% +2.36%
90% offered a salary of more than £27,150 £27,400 £22,000
10% offered a salary of more than £40,000 £40,200 £37,000
UK excluding London average salary £36,000 £33,500 £32,500
% change year-on-year
+7.46% +3.07%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5025 4883 4828
As % of all permanent IT jobs located in the West Midlands 95.26% 95.15% 95.97%
Number of salaries quoted 4220 4119 4018
Average salary £39,000 £39,000 £37,500
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £25,000 £24,500 £23,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 22 May 2015.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 20 £32,500 - 3
Coventry -8 10 £35,000 +16.66% 3
Shropshire -10 4 £27,500 -11.29% 2
Wolverhampton - 4 £36,000 - 1
Walsall - 3 £30,000 - 1
Staffordshire +8 2 £32,000 -4.47% 2
Warwickshire - 2 £47,500 - 1
Solihull -1 1 - - 1
Kingswinford - 1 - -
Worcestershire - 1 £27,000 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 76 (64.96%) Windows
2 74 (63.25%) VMware
3 59 (50.43%) Active Directory
4 58 (49.57%) MS Exchange
5 50 (42.74%) Microsoft
6 43 (36.75%) Windows Server 2008
7 42 (35.90%) VMware Infrastructure
8 34 (29.06%) Hyper-V
8 34 (29.06%) Firewall
9 33 (28.21%) SQL Server
9 33 (28.21%) Exchange Server 2010
10 30 (25.64%) Cisco
11 28 (23.93%) DNS
12 26 (22.22%) Windows Server 2012
13 21 (17.95%) SAN
13 21 (17.95%) MS Excel
14 20 (17.09%) SQL
14 20 (17.09%) Citrix
14 20 (17.09%) Microsoft Certification
14 20 (17.09%) Windows Server 2003
15 19 (16.24%) TCP/IP
16 17 (14.53%) Use Case
17 16 (13.68%) SCOM
18 15 (12.82%) DHCP
18 15 (12.82%) MCSE
18 15 (12.82%) MCITP
18 15 (12.82%) Exchange Server 2013
19 14 (11.97%) MCSA
19 14 (11.97%) ITIL
20 13 (11.11%) IIS

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 58 (49.57%) MS Exchange
2 33 (28.21%) Exchange Server 2010
3 15 (12.82%) Exchange Server 2013
4 13 (11.11%) IIS
5 8 (6.84%) SharePoint
6 6 (5.13%) Exchange Server 2007
7 4 (3.42%) Exchange Server 2003
8 1 (0.85%) CMS
8 1 (0.85%) Tomcat
Applications
1 21 (17.95%) MS Excel
2 7 (5.98%) MS Office
3 1 (0.85%) MS PowerPoint
Cloud Services
1 7 (5.98%) Office 365
2 4 (3.42%) SaaS
3 3 (2.56%) Microsoft Azure
Communications & Networking
1 34 (29.06%) Firewall
2 28 (23.93%) DNS
3 21 (17.95%) SAN
4 19 (16.24%) TCP/IP
5 15 (12.82%) DHCP
6 10 (8.55%) LAN
7 8 (6.84%) WAN
7 8 (6.84%) VPN
7 8 (6.84%) VLAN
8 7 (5.98%) NAS
9 3 (2.56%) Wi-Fi
9 3 (2.56%) Wireless
9 3 (2.56%) Internet
9 3 (2.56%) VoIP
10 2 (1.71%) SMTP
10 2 (1.71%) Cisco ASA
11 1 (0.85%) Network Security
11 1 (0.85%) NetScaler
11 1 (0.85%) MPLS
Database & Business Intelligence
1 33 (28.21%) SQL Server
2 12 (10.26%) SQL Server 2008
3 6 (5.13%) SQL Server 2005
4 5 (4.27%) SQL Server 2000
5 3 (2.56%) SQL Server 2012
Development Applications
1 3 (2.56%) Visual Studio
2 1 (0.85%) Git (software)
2 1 (0.85%) TeamCity
2 1 (0.85%) Jasmine
General
1 11 (9.40%) Retail
2 7 (5.98%) Telecoms
3 6 (5.13%) Finance
4 3 (2.56%) Automotive
4 3 (2.56%) Manufacturing
5 2 (1.71%) Advertising
6 1 (0.85%) Pharmaceutical
6 1 (0.85%) Back Office
6 1 (0.85%) Law
6 1 (0.85%) Legal
Libraries, Frameworks & Software Standards
1 5 (4.27%) .NET
2 4 (3.42%) XML
3 1 (0.85%) jQuery
3 1 (0.85%) Durandal
3 1 (0.85%) Backbone.js
3 1 (0.85%) KnockoutJS
3 1 (0.85%) Ember.js
3 1 (0.85%) AngularJS
3 1 (0.85%) ASP.NET
3 1 (0.85%) COM
Miscellaneous
1 10 (8.55%) Analytical Skills
2 6 (5.13%) Clustering
3 4 (3.42%) EPoS
4 3 (2.56%) Telematics
4 3 (2.56%) iSeries
5 2 (1.71%) Tandem
5 2 (1.71%) EqualLogic
6 1 (0.85%) Computer Science
6 1 (0.85%) Management Information System
6 1 (0.85%) Replication
Operating Systems
1 76 (64.96%) Windows
2 43 (36.75%) Windows Server 2008
3 26 (22.22%) Windows Server 2012
4 20 (17.09%) Windows Server 2003
5 12 (10.26%) Linux
6 9 (7.69%) Windows 8
7 3 (2.56%) Windows 7
8 2 (1.71%) Windows XP
8 2 (1.71%) AIX
9 1 (0.85%) Windows 2000 Server
9 1 (0.85%) CentOS
9 1 (0.85%) Red Hat Enterprise Linux
9 1 (0.85%) Windows 2000
Processes & Methodologies
1 17 (14.53%) Use Case
2 14 (11.97%) ITIL
3 5 (4.27%) Root Cause Analysis
3 5 (4.27%) Agile Software Development
4 4 (3.42%) Product Management
5 3 (2.56%) Time Management
5 3 (2.56%) Incident Management
5 3 (2.56%) Asset Management
5 3 (2.56%) Continuous Improvement
5 3 (2.56%) Service Management
5 3 (2.56%) Service Delivery
6 2 (1.71%) ERP
6 2 (1.71%) Disaster Recovery
6 2 (1.71%) Migration
6 2 (1.71%) Infrastructure Management
6 2 (1.71%) Mentoring
6 2 (1.71%) Supply Chain Management
6 2 (1.71%) Web Development
6 2 (1.71%) Matrix Management
6 2 (1.71%) Capacity Planning
Programming Languages
1 20 (17.09%) SQL
2 5 (4.27%) C#
3 2 (1.71%) C
3 2 (1.71%) RPG
3 2 (1.71%) PowerShell
4 1 (0.85%) VB6
4 1 (0.85%) VB
4 1 (0.85%) VB.NET
4 1 (0.85%) Java
4 1 (0.85%) JavaScript
4 1 (0.85%) PL/SQL
Qualifications
1 20 (17.09%) Microsoft Certification
2 15 (12.82%) MCSE
2 15 (12.82%) MCITP
3 14 (11.97%) MCSA
4 13 (11.11%) Cisco Certification
5 12 (10.26%) CCNA
6 7 (5.98%) Degree
7 6 (5.13%) VMware Certified Professional (VCP)
8 5 (4.27%) CCA
8 5 (4.27%) Citrix Certification
9 3 (2.56%) VCP4
9 3 (2.56%) CCDP
9 3 (2.56%) CCNP
9 3 (2.56%) ITIL Certification
10 2 (1.71%) MCTS
11 1 (0.85%) Network+ Certification
11 1 (0.85%) MCP
Quality Assurance & Compliance
1 11 (9.40%) SLA
System Software
1 59 (50.43%) Active Directory
2 42 (35.90%) VMware Infrastructure
3 34 (29.06%) Hyper-V
4 10 (8.55%) Terminal Services
5 6 (5.13%) vSphere
6 5 (4.27%) VMware ESX
7 4 (3.42%) VMware ESXi
7 4 (3.42%) VMware Server
7 4 (3.42%) XenApp
8 1 (0.85%) XenDesktop
8 1 (0.85%) Citrix Presentation Server
8 1 (0.85%) Microsoft Virtual Server
8 1 (0.85%) vCloud
Systems Management
1 16 (13.68%) SCOM
2 10 (8.55%) SCCM
3 3 (2.56%) WSUS
3 3 (2.56%) MOM
3 3 (2.56%) Nagios
4 2 (1.71%) SCDPM
5 1 (0.85%) Backup Exec
5 1 (0.85%) Norton AntiVirus
Vendors
1 74 (63.25%) VMware
2 50 (42.74%) Microsoft
3 30 (25.64%) Cisco
4 20 (17.09%) Citrix
5 11 (9.40%) NetApp
6 5 (4.27%) HP
7 4 (3.42%) Sophos
8 3 (2.56%) WatchGuard
8 3 (2.56%) SonicWALL
8 3 (2.56%) IBM
8 3 (2.56%) Dell
8 3 (2.56%) EMC
8 3 (2.56%) Juniper
9 2 (1.71%) Genesys
9 2 (1.71%) Websense
9 2 (1.71%) LANDesk
9 2 (1.71%) Veeam
10 1 (0.85%) Barracuda Networks
10 1 (0.85%) Kaspersky
10 1 (0.85%) AVG
Solihull, West Midlands (County)
Senitor Associates
Salary: £20000 - £27000 per annum + benefits + training!
Posted: 3 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum + Shift All Bonus Bens
Posted: 3 days ago
Shipston-On-Stour, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Posted: 3 days ago
Staffordshire
Informatiq Consulting
Salary: £30000 - £35000 per annum + Pension, healthcare, bonus
Posted: 5 days ago
Coventry, West Midlands (County)
Search Consultancy
Posted: 5 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £25000 - £28000 per annum + Benefits
Posted: 5 days ago
Walsall, West Midlands (County)
ISL
Posted: 6 days ago
Stoke on Trent
Applause IT Innovation
Salary: £30000 - £38000 per annum + Excellent Benefits Package
Posted: 11 days ago
Coventry
NFP Group Ltd
Salary: £25000 - £32000 per annum + Bonus + Benefits
Posted: 13 days ago