The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Third Line Support
Rank 145 164 152
Rank change year-on-year
+19 -12
Permanent jobs requiring a 3rd Line Support 69 45 47
As % of all permanent IT jobs located in the West Midlands 1.22% 0.86% 0.98%
As % of the Job Titles category 1.29% 0.90% 1.02%
Number of salaries quoted 61 37 41
Average salary £37,500 £32,500 £31,000
Average salary % change year-on-year
+15.38% +4.83%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £45,000 £40,000 £42,500
UK excluding London average salary £35,000 £35,000 £34,000
% change year-on-year
- +2.94%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5365 5016 4596
As % of all permanent IT jobs located in the West Midlands 95.09% 95.34% 95.81%
Number of salaries quoted 4741 4295 3981
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 24 November 2014.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +21 52 £37,500 +15.38% 6
Coventry -10 12 £38,000 +20.63% 1
Shropshire 0 2 £31,000 -1.58% 1
Warwickshire -5 2 £28,750 -16.66% 1
Worcestershire +3 1 £30,000 -3.22% 1
Staffordshire -7 1 £22,500 -2.17% 2
Walsall - 1 £27,000 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 November 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 91 (80.53%) Windows
2 84 (74.34%) VMware
3 69 (61.06%) Microsoft
4 63 (55.75%) Active Directory
5 57 (50.44%) MS Exchange
5 57 (50.44%) Windows Server 2008
6 49 (43.36%) Citrix
7 48 (42.48%) VMware Infrastructure
8 39 (34.51%) DNS
9 37 (32.74%) Cisco
10 35 (30.97%) vSphere
11 33 (29.20%) SAN
12 32 (28.32%) Microsoft Certification
12 32 (28.32%) Windows Server 2003
13 30 (26.55%) MCSE
13 30 (26.55%) ITIL
13 30 (26.55%) Exchange Server 2010
14 29 (25.66%) MS Excel
15 26 (23.01%) TCP/IP
16 25 (22.12%) DHCP
16 25 (22.12%) SQL Server
17 24 (21.24%) Firewall
17 24 (21.24%) Windows Server 2012
18 22 (19.47%) Finance
19 21 (18.58%) Linux
20 19 (16.81%) MCSA
20 19 (16.81%) HP
21 18 (15.93%) Cisco Certification
21 18 (15.93%) WAN
21 18 (15.93%) LAN

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 November 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (50.44%) MS Exchange
2 30 (26.55%) Exchange Server 2010
3 15 (13.27%) Exchange Server 2003
4 11 (9.73%) Exchange Server 2013
5 10 (8.85%) IIS
6 7 (6.19%) Exchange Server 2007
7 6 (5.31%) SharePoint
8 3 (2.65%) Lync
9 2 (1.77%) Blackberry Enterprise Server
Applications
1 29 (25.66%) MS Excel
2 14 (12.39%) MS Office
Business Applications
1 5 (4.42%) Dynamics AX
2 4 (3.54%) Dynamics NAV
Cloud Services
1 5 (4.42%) Office 365
Communications & Networking
1 39 (34.51%) DNS
2 33 (29.20%) SAN
3 26 (23.01%) TCP/IP
4 25 (22.12%) DHCP
5 24 (21.24%) Firewall
6 18 (15.93%) WAN
6 18 (15.93%) LAN
7 6 (5.31%) VoIP
7 6 (5.31%) VPN
7 6 (5.31%) VLAN
7 6 (5.31%) Network Security
8 5 (4.42%) Cisco ASA
8 5 (4.42%) Wireless
9 4 (3.54%) Cisco IOS
10 3 (2.65%) Intrusion Detection
10 3 (2.65%) WLAN
10 3 (2.65%) Internet
10 3 (2.65%) NAS
11 2 (1.77%) Wi-Fi
12 1 (0.88%) Cisco PIX
Database & Business Intelligence
1 25 (22.12%) SQL Server
2 12 (10.62%) SQL Server 2008
3 5 (4.42%) SQL Server 2005
4 2 (1.77%) SQL Server 2000
Development Applications
1 2 (1.77%) Visual Studio
General
1 22 (19.47%) Finance
2 6 (5.31%) Retail
3 4 (3.54%) Legal
4 2 (1.77%) Telecoms
5 1 (0.88%) Banking
5 1 (0.88%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.77%) COM
Miscellaneous
1 8 (7.08%) GIS
1 8 (7.08%) Analytical Skills
2 7 (6.19%) Computer Science
3 5 (4.42%) Clustering
4 4 (3.54%) iSeries
5 3 (2.65%) Client/Server
6 2 (1.77%) Blackberry
6 2 (1.77%) Replication
7 1 (0.88%) AS400
Operating Systems
1 91 (80.53%) Windows
2 57 (50.44%) Windows Server 2008
3 32 (28.32%) Windows Server 2003
4 24 (21.24%) Windows Server 2012
5 21 (18.58%) Linux
6 13 (11.50%) Windows XP
7 6 (5.31%) Windows 7
8 3 (2.65%) Windows Vista
9 2 (1.77%) UNIX
9 2 (1.77%) Mac OS X
10 1 (0.88%) i5/OS
10 1 (0.88%) OS/400
10 1 (0.88%) Windows 8
Processes & Methodologies
1 30 (26.55%) ITIL
2 9 (7.96%) Capacity Planning
3 8 (7.08%) PRINCE
4 7 (6.19%) Incident Management
4 7 (6.19%) Network Monitoring
5 6 (5.31%) Service Management
6 5 (4.42%) Disaster Recovery
6 5 (4.42%) Validation
6 5 (4.42%) ERP
6 5 (4.42%) Continuous Improvement
7 4 (3.54%) ITIL V3
7 4 (3.54%) Root Cause Analysis
7 4 (3.54%) Line Management
7 4 (3.54%) Load Balancing
7 4 (3.54%) Use Case
7 4 (3.54%) Release Management
7 4 (3.54%) Performance Management
8 3 (2.65%) Network Design
8 3 (2.65%) Business Continuity
9 2 (1.77%) Asset Management
Programming Languages
1 9 (7.96%) SQL
2 4 (3.54%) Java
Qualifications
1 32 (28.32%) Microsoft Certification
2 30 (26.55%) MCSE
3 19 (16.81%) MCSA
4 18 (15.93%) Cisco Certification
5 15 (13.27%) Degree
6 13 (11.50%) MCITP
7 11 (9.73%) VMware Certified Professional (VCP)
8 10 (8.85%) CCNA
9 8 (7.08%) CCNP
10 5 (4.42%) ITIL Certification
10 5 (4.42%) Citrix Certification
11 4 (3.54%) VCP4
12 3 (2.65%) CCA
13 2 (1.77%) MCP
14 1 (0.88%) ITIL Foundation Certificate
14 1 (0.88%) Security Cleared
14 1 (0.88%) MCTS
Quality Assurance & Compliance
1 2 (1.77%) SLA
System Software
1 63 (55.75%) Active Directory
2 48 (42.48%) VMware Infrastructure
3 35 (30.97%) vSphere
4 15 (13.27%) Hyper-V
5 12 (10.62%) XenApp
6 10 (8.85%) XenServer
7 6 (5.31%) VMware ESX
8 5 (4.42%) XenDesktop
8 5 (4.42%) Citrix Presentation Server
9 3 (2.65%) VMware Server
9 3 (2.65%) vCloud
9 3 (2.65%) Terminal Services
10 2 (1.77%) Microsoft Virtual Server
11 1 (0.88%) Forefront TMG
11 1 (0.88%) IAG
11 1 (0.88%) UAG
11 1 (0.88%) Microsoft App-V
Systems Management
1 13 (11.50%) SCOM
2 9 (7.96%) WSUS
3 7 (6.19%) Backup Exec
4 6 (5.31%) Nagios
5 4 (3.54%) Tivoli Storage Manager
5 4 (3.54%) MOM
6 3 (2.65%) NetBackup
7 2 (1.77%) SCCM
8 1 (0.88%) Cacti
8 1 (0.88%) Symantec Enterprise Vault
Vendors
1 84 (74.34%) VMware
2 69 (61.06%) Microsoft
3 49 (43.36%) Citrix
4 37 (32.74%) Cisco
5 19 (16.81%) HP
6 16 (14.16%) NetApp
7 12 (10.62%) EMC
8 10 (8.85%) Juniper
9 8 (7.08%) Symantec
10 7 (6.19%) IBM
11 6 (5.31%) CheckPoint
12 5 (4.42%) WatchGuard
12 5 (4.42%) SonicWALL
12 5 (4.42%) SolarWinds
13 4 (3.54%) Avaya
14 2 (1.77%) Adobe
14 2 (1.77%) CommVault
14 2 (1.77%) Hitachi
14 2 (1.77%) Barracuda Networks
15 1 (0.88%) Acronis
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
IT Connections
Salary: 22,000 to 30,000
Posted: 2 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £30000 - £34000 per annum + Bonus + Bens
Posted: 2 days ago
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £35000 to £40000 per annum - Excellent benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Search Consultancy
Salary: £30000 - £32000 per annum + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
TCNS
Salary: From £20,000 to £30,000 per annum
Posted: 17 days ago
Ross-on-Wye
Blue Town Online
Salary: £32k per year
Posted: 26 days ago