The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 124 176 167
Rank change year-on-year
+52 -9
Permanent jobs requiring a 3rd Line Support 86 22 30
As % of all permanent IT jobs located in the West Midlands 1.71% 0.50% 0.63%
As % of the Job Titles category 1.79% 0.53% 0.66%
Number of salaries quoted 82 20 28
Average salary £37,500 £33,000 £32,250
Average salary % change year-on-year
+13.63% +2.32%
90% offered a salary of more than £31,000 £29,900 £24,000
10% offered a salary of more than £50,000 £33,850 £39,750
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4810 4165 4561
As % of all permanent IT jobs located in the West Midlands 95.80% 94.42% 96.33%
Number of salaries quoted 4236 3466 3976
Average salary £38,000 £37,500 £36,000
Average salary % change year-on-year
+1.33% +4.16%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 27 January 2015.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +27 55 £37,500 +12.78% 5
Coventry - 17 £38,000 -
Staffordshire +7 5 £36,250 +22.88% 1
Shropshire - 5 £32,000 - 1
Warwickshire - 4 £36,500 - 1
Worcestershire - 1 £36,000 -
Wolverhampton - 1 £32,500 - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 103 (75.74%) VMware
2 101 (74.26%) Windows
3 84 (61.76%) Microsoft
4 75 (55.15%) Active Directory
5 70 (51.47%) MS Exchange
6 64 (47.06%) VMware Infrastructure
7 62 (45.59%) Windows Server 2008
8 43 (31.62%) Cisco
9 42 (30.88%) Citrix
10 39 (28.68%) DNS
11 38 (27.94%) SAN
12 37 (27.21%) SQL Server
13 36 (26.47%) vSphere
14 35 (25.74%) Microsoft Certification
15 33 (24.26%) Firewall
15 33 (24.26%) ITIL
15 33 (24.26%) MCSE
15 33 (24.26%) Exchange Server 2010
16 31 (22.79%) Hyper-V
17 29 (21.32%) MS Excel
18 28 (20.59%) Windows Server 2003
19 26 (19.12%) TCP/IP
20 25 (18.38%) MCSA
21 23 (16.91%) Linux
21 23 (16.91%) LAN
21 23 (16.91%) DHCP
22 22 (16.18%) SQL
22 22 (16.18%) Windows Server 2012
23 21 (15.44%) WAN
23 21 (15.44%) NetApp

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (51.47%) MS Exchange
2 33 (24.26%) Exchange Server 2010
3 15 (11.03%) IIS
4 14 (10.29%) Exchange Server 2013
5 11 (8.09%) Exchange Server 2003
5 11 (8.09%) SharePoint
6 4 (2.94%) Exchange Server 2007
7 3 (2.21%) Lync
8 1 (0.74%) Tomcat
8 1 (0.74%) Blackberry Enterprise Server
Applications
1 29 (21.32%) MS Excel
2 12 (8.82%) MS Office
3 1 (0.74%) MS PowerPoint
Business Applications
1 5 (3.68%) Dynamics AX
2 4 (2.94%) Dynamics NAV
Cloud Services
1 8 (5.88%) Office 365
2 1 (0.74%) Microsoft Azure
Communications & Networking
1 39 (28.68%) DNS
2 38 (27.94%) SAN
3 33 (24.26%) Firewall
4 26 (19.12%) TCP/IP
5 23 (16.91%) LAN
5 23 (16.91%) DHCP
6 21 (15.44%) WAN
7 9 (6.62%) VLAN
8 8 (5.88%) VPN
9 7 (5.15%) VoIP
10 6 (4.41%) Internet
10 6 (4.41%) Network Security
10 6 (4.41%) NAS
11 5 (3.68%) Wi-Fi
12 3 (2.21%) Cisco IOS
12 3 (2.21%) Cisco ASA
13 2 (1.47%) Wireless
13 2 (1.47%) Intrusion Detection
13 2 (1.47%) WLAN
14 1 (0.74%) SMTP
Database & Business Intelligence
1 37 (27.21%) SQL Server
2 14 (10.29%) SQL Server 2008
3 6 (4.41%) SQL Server 2005
4 5 (3.68%) SQL Server 2000
5 2 (1.47%) SQL Server 2012
Development Applications
1 5 (3.68%) Visual Studio
General
1 21 (15.44%) Finance
2 11 (8.09%) Retail
3 6 (4.41%) Telecoms
4 4 (2.94%) Legal
5 1 (0.74%) Advertising
Libraries, Frameworks & Software Standards
1 3 (2.21%) COM
2 1 (0.74%) .NET
2 1 (0.74%) ASP.NET
Miscellaneous
1 12 (8.82%) Analytical Skills
2 8 (5.88%) Computer Science
2 8 (5.88%) GIS
3 6 (4.41%) Clustering
3 6 (4.41%) iSeries
4 2 (1.47%) EqualLogic
4 2 (1.47%) Tandem
5 1 (0.74%) Management Information System
5 1 (0.74%) Replication
5 1 (0.74%) Blackberry
Operating Systems
1 101 (74.26%) Windows
2 62 (45.59%) Windows Server 2008
3 28 (20.59%) Windows Server 2003
4 23 (16.91%) Linux
5 22 (16.18%) Windows Server 2012
6 8 (5.88%) Windows XP
7 4 (2.94%) Windows 7
8 3 (2.21%) Windows Vista
9 2 (1.47%) AIX
9 2 (1.47%) Windows 8
9 2 (1.47%) UNIX
10 1 (0.74%) CentOS
10 1 (0.74%) Red Hat Enterprise Linux
Processes & Methodologies
1 33 (24.26%) ITIL
2 12 (8.82%) Use Case
3 10 (7.35%) Capacity Planning
4 8 (5.88%) Root Cause Analysis
4 8 (5.88%) PRINCE
4 8 (5.88%) Service Management
5 7 (5.15%) Continuous Improvement
5 7 (5.15%) Network Monitoring
6 6 (4.41%) Disaster Recovery
6 6 (4.41%) ERP
6 6 (4.41%) Incident Management
7 5 (3.68%) Asset Management
7 5 (3.68%) Time Management
8 4 (2.94%) Performance Management
8 4 (2.94%) ITIL V3
8 4 (2.94%) Release Management
8 4 (2.94%) Load Balancing
8 4 (2.94%) Business Continuity
8 4 (2.94%) Line Management
9 3 (2.21%) Network Design
Programming Languages
1 22 (16.18%) SQL
2 5 (3.68%) Java
3 2 (1.47%) C
3 2 (1.47%) RPG
3 2 (1.47%) PowerShell
4 1 (0.74%) VB
4 1 (0.74%) VB6
4 1 (0.74%) C#
4 1 (0.74%) PL/SQL
Qualifications
1 35 (25.74%) Microsoft Certification
2 33 (24.26%) MCSE
3 25 (18.38%) MCSA
4 18 (13.24%) Cisco Certification
5 17 (12.50%) Degree
6 14 (10.29%) MCITP
7 9 (6.62%) VMware Certified Professional (VCP)
7 9 (6.62%) CCNA
8 8 (5.88%) CCNP
9 7 (5.15%) Citrix Certification
10 6 (4.41%) CCA
10 6 (4.41%) VCP4
11 5 (3.68%) ITIL Certification
12 3 (2.21%) MCTS
13 1 (0.74%) ITIL Foundation Certificate
13 1 (0.74%) Security Cleared
13 1 (0.74%) MCP
Quality Assurance & Compliance
1 3 (2.21%) SLA
System Software
1 75 (55.15%) Active Directory
2 64 (47.06%) VMware Infrastructure
3 36 (26.47%) vSphere
4 31 (22.79%) Hyper-V
5 10 (7.35%) XenApp
5 10 (7.35%) VMware ESX
6 8 (5.88%) Terminal Services
7 5 (3.68%) Citrix Presentation Server
8 4 (2.94%) vCloud
9 3 (2.21%) VMware ESXi
10 2 (1.47%) XenDesktop
11 1 (0.74%) VMware Server
11 1 (0.74%) Forefront TMG
11 1 (0.74%) IAG
11 1 (0.74%) UAG
11 1 (0.74%) Microsoft App-V
11 1 (0.74%) Microsoft Virtual Server
11 1 (0.74%) XenServer
Systems Management
1 14 (10.29%) SCOM
2 11 (8.09%) WSUS
3 9 (6.62%) Nagios
4 6 (4.41%) MOM
4 6 (4.41%) Backup Exec
5 4 (2.94%) Tivoli Storage Manager
5 4 (2.94%) SCCM
6 3 (2.21%) NetBackup
7 1 (0.74%) Cacti
7 1 (0.74%) Symantec Enterprise Vault
Vendors
1 103 (75.74%) VMware
2 84 (61.76%) Microsoft
3 43 (31.62%) Cisco
4 42 (30.88%) Citrix
5 21 (15.44%) NetApp
6 16 (11.76%) HP
7 15 (11.03%) EMC
8 13 (9.56%) Juniper
9 9 (6.62%) IBM
10 5 (3.68%) SolarWinds
10 5 (3.68%) WatchGuard
11 4 (2.94%) Avaya
11 4 (2.94%) Symantec
12 3 (2.21%) CheckPoint
13 2 (1.47%) Sophos
13 2 (1.47%) Websense
13 2 (1.47%) Genesys
13 2 (1.47%) Hitachi
13 2 (1.47%) Dell
13 2 (1.47%) SonicWALL
Birmingham, West Midlands (County)
SCC
Salary: From £25,000 to £30,000 per annum
Posted: 2 hours ago
Cannock, Staffordshire
Senitor Associates
Salary: £35000 - £45000 per annum + great company + benefits
Posted: 4 days ago
Wolverhampton, West Midlands (County)
Latcom Ltd
Salary: From £30,000 to £35,000 per annum + Good Benefits + Training
Posted: 6 days ago
Birmingham
Barclay Anderson
Salary: £0 - £35,000 per year
Posted: 6 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £28000 - £32000 per annum + Benefits & 25 Days Holiday
Posted: 19 days ago
Birmingham
Barclay Anderson
Salary: £0 - £35,000 per year
Posted: 22 days ago