The statistics below represent IT jobs advertised across the West Midlands region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Third Line Support
Rank 177 173 152
Rank change year-on-year
-4 -21
Permanent jobs requiring a 3rd Line Support 50 45 86
As % of all permanent IT jobs located in the West Midlands 0.90% 0.87% 1.50%
As % of the Job Titles category 0.92% 0.89% 1.54%
Number of salaries quoted 49 43 77
Median salary £36,500 £32,500 £37,500
Median salary % change year-on-year
+12.30% -13.33%
90% offered a salary of more than £29,000 £27,150 £27,500
10% offered a salary of more than £44,100 £47,100 £45,500
UK excluding London median salary £33,500 £35,000 £35,000
% change year-on-year
-4.28% -
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5411 5028 5579
As % of all permanent IT jobs located in the West Midlands 96.92% 97.12% 97.20%
Number of salaries quoted 4283 4247 4925
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,100
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

3rd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 2 December 2016.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 22 £35,750 +2.14%
Coventry -4 6 £46,250 +15.62%
Solihull -3 5 £37,500 -
Staffordshire -4 5 £35,000 +45.83% 1
Warwickshire +5 3 £35,000 -10.82% 1
Herefordshire -9 3 £45,000 +66.66% 2
Walsall +15 2 £32,500 +18.18%
Shropshire -8 2 £26,500 -3.63%
Dudley - 2 £27,000 -
Wolverhampton - 1 £35,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 December 2016, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 78 (68.42%) Windows
2 71 (62.28%) Active Directory
3 56 (49.12%) Windows Server
4 51 (44.74%) VMware
5 46 (40.35%) Microsoft
6 42 (36.84%) DNS
7 38 (33.33%) MS Exchange
7 38 (33.33%) DHCP
8 35 (30.70%) SQL
9 34 (29.82%) SQL Server
10 33 (28.95%) VMware Infrastructure
11 32 (28.07%) Windows Server 2012
12 30 (26.32%) TCP/IP
13 29 (25.44%) Cisco
14 27 (23.68%) Firewall
14 27 (23.68%) Hyper-V
15 26 (22.81%) IBM
16 25 (21.93%) SAN
17 23 (20.18%) VPN
17 23 (20.18%) IIS
17 23 (20.18%) Microsoft Azure
18 22 (19.30%) ITIL
19 21 (18.42%) Citrix
20 20 (17.54%) Office 365
21 19 (16.67%) MS Excel
22 18 (15.79%) VLAN
23 16 (14.04%) HP
23 16 (14.04%) WAN
23 16 (14.04%) LAN
24 15 (13.16%) Microsoft Certification

3rd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (33.33%) MS Exchange
2 23 (20.18%) IIS
3 14 (12.28%) Exchange Server 2013
4 13 (11.40%) Exchange Server 2010
5 9 (7.89%) Apache
6 8 (7.02%) IBM Domino
6 8 (7.02%) Skype for Business
7 7 (6.14%) IBM Notes
8 5 (4.39%) Exchange Server 2007
9 4 (3.51%) Exchange Server 2003
10 3 (2.63%) SharePoint
11 2 (1.75%) CMS
12 1 (0.88%) Blackberry Enterprise Server
12 1 (0.88%) SharePoint 2010
12 1 (0.88%) SharePoint 2013
12 1 (0.88%) Site Server
12 1 (0.88%) Tomcat
Applications
1 19 (16.67%) MS Excel
2 12 (10.53%) MS Office
3 1 (0.88%) MS PowerPoint
Cloud Services
1 23 (20.18%) Microsoft Azure
2 20 (17.54%) Office 365
3 6 (5.26%) Amazon AWS
4 3 (2.63%) IaaS
4 3 (2.63%) Mimecast
5 2 (1.75%) SaaS
6 1 (0.88%) G Suite
6 1 (0.88%) Google Analytics
Communications & Networking
1 42 (36.84%) DNS
2 38 (33.33%) DHCP
3 30 (26.32%) TCP/IP
4 27 (23.68%) Firewall
5 25 (21.93%) SAN
6 23 (20.18%) VPN
7 18 (15.79%) VLAN
8 16 (14.04%) LAN
8 16 (14.04%) WAN
9 13 (11.40%) Network Security
10 11 (9.65%) SMTP
11 9 (7.89%) HTTP
11 9 (7.89%) ICMP
11 9 (7.89%) SSL
11 9 (7.89%) Telnet
12 8 (7.02%) Skype
13 3 (2.63%) Cisco ASA
14 2 (1.75%) IMAP
14 2 (1.75%) NAS
14 2 (1.75%) VoIP
Database & Business Intelligence
1 34 (29.82%) SQL Server
2 11 (9.65%) SQL Server 2008
3 4 (3.51%) Relational Database
4 2 (1.75%) SQL Server Integration Services
4 2 (1.75%) SQL Server Reporting Services
5 1 (0.88%) Data Warehouse
5 1 (0.88%) Informix
5 1 (0.88%) MySQL
5 1 (0.88%) SQL Server 2012
Development Applications
1 2 (1.75%) Git (software)
1 2 (1.75%) Subversion
1 2 (1.75%) TortoiseSVN
1 2 (1.75%) Visual Studio
General
1 10 (8.77%) Retail
2 7 (6.14%) Legal
3 5 (4.39%) Finance
3 5 (4.39%) Manufacturing
4 2 (1.75%) Telecoms
5 1 (0.88%) Advertising
5 1 (0.88%) Law
Libraries, Frameworks & Software Standards
1 3 (2.63%) .NET
2 2 (1.75%) Web Services
2 2 (1.75%) XML
2 2 (1.75%) XSLT
3 1 (0.88%) CSS
3 1 (0.88%) HTML
Miscellaneous
1 10 (8.77%) Enterprise Storage
2 9 (7.89%) Replication
3 6 (5.26%) Analytical Skills
3 6 (5.26%) iSeries
4 3 (2.63%) Management Information System
5 2 (1.75%) Data Centre
6 1 (0.88%) AS400
6 1 (0.88%) Blackberry
6 1 (0.88%) Computer Science
6 1 (0.88%) Mobile Computing
Operating Systems
1 78 (68.42%) Windows
2 56 (49.12%) Windows Server
3 32 (28.07%) Windows Server 2012
4 14 (12.28%) Linux
4 14 (12.28%) Windows Server 2008
5 9 (7.89%) Windows Server 2003
6 5 (4.39%) Windows 10
7 4 (3.51%) Windows 7
8 2 (1.75%) Windows 8
9 1 (0.88%) Android
9 1 (0.88%) Apple iOS
9 1 (0.88%) HPUX
9 1 (0.88%) Mac OS
9 1 (0.88%) Windows Mobile
9 1 (0.88%) Windows Vista
9 1 (0.88%) Windows XP
Processes & Methodologies
1 22 (19.30%) ITIL
2 10 (8.77%) Infrastructure Monitoring
2 10 (8.77%) Patch Management
2 10 (8.77%) Presales
2 10 (8.77%) Server Patching
3 9 (7.89%) Data Security
4 7 (6.14%) Business Intelligence
5 6 (5.26%) ERP
5 6 (5.26%) Root Cause Analysis
6 5 (4.39%) Disaster Recovery
7 4 (3.51%) Network Management
8 3 (2.63%) Network Architecture
8 3 (2.63%) Network Monitoring
8 3 (2.63%) Project Management
9 2 (1.75%) B2B
9 2 (1.75%) E-Procurement
9 2 (1.75%) Migration
9 2 (1.75%) RAD
9 2 (1.75%) Server Building
9 2 (1.75%) Virtual Environments
Programming Languages
1 35 (30.70%) SQL
2 6 (5.26%) PowerShell
3 3 (2.63%) PHP
4 2 (1.75%) C#
4 2 (1.75%) Delphi
4 2 (1.75%) Java
4 2 (1.75%) RPG
4 2 (1.75%) T-SQL
4 2 (1.75%) VB
4 2 (1.75%) VB6
5 1 (0.88%) Google Apps Script
5 1 (0.88%) JavaScript
Qualifications
1 15 (13.16%) Microsoft Certification
2 14 (12.28%) MCSE
3 12 (10.53%) Degree
4 8 (7.02%) MCSA
5 7 (6.14%) MCP
6 4 (3.51%) Cisco Certification
7 3 (2.63%) CCNA
8 2 (1.75%) CCIE
8 2 (1.75%) CCNP
8 2 (1.75%) ITIL Certification
8 2 (1.75%) VMware Certified Professional (VCP)
9 1 (0.88%) SC Cleared
9 1 (0.88%) Security Cleared
Quality Assurance & Compliance
1 2 (1.75%) SLA
System Software
1 71 (62.28%) Active Directory
2 33 (28.95%) VMware Infrastructure
3 27 (23.68%) Hyper-V
4 12 (10.53%) Microsoft Virtual Server
4 12 (10.53%) Virtual Servers
5 6 (5.26%) VMware ESXi
6 3 (2.63%) vSphere
6 3 (2.63%) XenApp
7 2 (1.75%) Citrix Presentation Server
8 1 (0.88%) Microsoft App-V
8 1 (0.88%) Terminal Services
8 1 (0.88%) VMware Server
Systems Management
1 15 (13.16%) Norton AntiVirus
2 14 (12.28%) SCCM
3 9 (7.89%) Tivoli
4 5 (4.39%) Backup Exec
4 5 (4.39%) WSUS
5 2 (1.75%) Cisco CUCM
5 2 (1.75%) McAfee ePO
6 1 (0.88%) AirWatch
6 1 (0.88%) Nagios
6 1 (0.88%) Opsview
6 1 (0.88%) SCOM
Vendors
1 51 (44.74%) VMware
2 46 (40.35%) Microsoft
3 29 (25.44%) Cisco
4 26 (22.81%) IBM
5 21 (18.42%) Citrix
6 16 (14.04%) HP
7 15 (13.16%) Symantec
8 14 (12.28%) Veeam
9 11 (9.65%) SolarWinds
10 9 (7.89%) Acronis
10 9 (7.89%) Brocade
10 9 (7.89%) EMC
11 7 (6.14%) NetApp
12 6 (5.26%) Kaspersky
12 6 (5.26%) Sophos
13 3 (2.63%) Intel Security
13 3 (2.63%) SonicWALL
14 2 (1.75%) Adobe
14 2 (1.75%) Avaya
14 2 (1.75%) Dell
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