The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 165 176 169
Rank change year-on-year
+11 -7
Permanent jobs requiring a 3rd Line Support 53 35 33
As % of all permanent IT jobs located in the West Midlands 0.99% 0.71% 0.67%
As % of the Job Titles category 1.04% 0.74% 0.70%
Number of salaries quoted 35 29 31
Average salary £35,000 £32,500 £30,500
Average salary % change year-on-year
+7.69% +6.55%
90% offered a salary of more than £27,000 £27,400 £22,000
10% offered a salary of more than £43,000 £41,800 £37,300
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5105 4728 4731
As % of all permanent IT jobs located in the West Midlands 95.47% 95.42% 95.50%
Number of salaries quoted 4346 3959 3946
Average salary £39,000 £40,000 £36,500
Average salary % change year-on-year
-2.50% +9.58%
90% offered a salary of more than £25,000 £24,650 £22,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 4 May 2015.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 20 £34,250 +9.60% 4
Coventry -10 11 £35,500 +18.33%
Wolverhampton - 7 £36,000 -
Worcestershire 0 3 £27,000 -40.00%
Solihull 0 3 £27,500 -3.50% 1
Walsall - 3 £32,500 - 1
Shropshire -9 2 £31,000 +14.81%
Warwickshire - 2 £47,500 - 1
Staffordshire -1 1 £30,000 -10.44% 1
Kingswinford - 1 - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 May 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 91 (66.42%) VMware
2 87 (63.50%) Windows
3 71 (51.82%) MS Exchange
4 68 (49.64%) Microsoft
4 68 (49.64%) Active Directory
5 58 (42.34%) VMware Infrastructure
6 47 (34.31%) Windows Server 2008
7 41 (29.93%) SQL Server
8 38 (27.74%) Cisco
8 38 (27.74%) Firewall
8 38 (27.74%) Hyper-V
9 33 (24.09%) Exchange Server 2010
10 32 (23.36%) DNS
11 28 (20.44%) SAN
11 28 (20.44%) Windows Server 2012
12 26 (18.98%) Microsoft Certification
12 26 (18.98%) MS Excel
13 24 (17.52%) SQL
13 24 (17.52%) Citrix
14 21 (15.33%) MCSE
14 21 (15.33%) ITIL
14 21 (15.33%) Use Case
15 20 (14.60%) SCOM
15 20 (14.60%) Linux
15 20 (14.60%) MCSA
15 20 (14.60%) Windows Server 2003
15 20 (14.60%) TCP/IP
16 19 (13.87%) Cisco Certification
17 17 (12.41%) DHCP
17 17 (12.41%) CCNA

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 May 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (51.82%) MS Exchange
2 33 (24.09%) Exchange Server 2010
3 17 (12.41%) Exchange Server 2013
4 15 (10.95%) IIS
5 7 (5.11%) SharePoint
6 6 (4.38%) Exchange Server 2003
7 5 (3.65%) Exchange Server 2007
8 1 (0.73%) Tomcat
8 1 (0.73%) CMS
Applications
1 26 (18.98%) MS Excel
2 8 (5.84%) MS Office
3 1 (0.73%) MS PowerPoint
Business Applications
1 4 (2.92%) Dynamics AX
2 3 (2.19%) Dynamics NAV
Cloud Services
1 10 (7.30%) Office 365
2 3 (2.19%) Microsoft Azure
3 2 (1.46%) SaaS
Communications & Networking
1 38 (27.74%) Firewall
2 32 (23.36%) DNS
3 28 (20.44%) SAN
4 20 (14.60%) TCP/IP
5 17 (12.41%) DHCP
6 12 (8.76%) LAN
7 10 (7.30%) WAN
7 10 (7.30%) VLAN
8 9 (6.57%) VPN
9 7 (5.11%) NAS
10 6 (4.38%) VoIP
11 5 (3.65%) Internet
11 5 (3.65%) Wi-Fi
12 3 (2.19%) Wireless
13 2 (1.46%) SMTP
13 2 (1.46%) Cisco ASA
14 1 (0.73%) NetScaler
14 1 (0.73%) Network Security
14 1 (0.73%) MPLS
Database & Business Intelligence
1 41 (29.93%) SQL Server
2 13 (9.49%) SQL Server 2008
3 8 (5.84%) SQL Server 2005
4 7 (5.11%) SQL Server 2000
5 3 (2.19%) SQL Server 2012
Development Applications
1 5 (3.65%) Visual Studio
2 1 (0.73%) Jasmine
2 1 (0.73%) Git (software)
2 1 (0.73%) TeamCity
General
1 14 (10.22%) Retail
2 11 (8.03%) Finance
3 9 (6.57%) Telecoms
4 3 (2.19%) Automotive
5 2 (1.46%) Manufacturing
5 2 (1.46%) Advertising
Libraries, Frameworks & Software Standards
1 4 (2.92%) .NET
1 4 (2.92%) XML
2 2 (1.46%) COM
3 1 (0.73%) Ember.js
3 1 (0.73%) AngularJS
3 1 (0.73%) KnockoutJS
3 1 (0.73%) Backbone.js
3 1 (0.73%) Durandal
3 1 (0.73%) jQuery
3 1 (0.73%) ASP.NET
Miscellaneous
1 15 (10.95%) Analytical Skills
2 7 (5.11%) Clustering
3 5 (3.65%) iSeries
4 4 (2.92%) EPoS
5 3 (2.19%) Telematics
6 2 (1.46%) Tandem
6 2 (1.46%) EqualLogic
7 1 (0.73%) Computer Science
7 1 (0.73%) Blackberry
7 1 (0.73%) GIS
7 1 (0.73%) Management Information System
Operating Systems
1 87 (63.50%) Windows
2 47 (34.31%) Windows Server 2008
3 28 (20.44%) Windows Server 2012
4 20 (14.60%) Linux
4 20 (14.60%) Windows Server 2003
5 8 (5.84%) Windows 8
6 3 (2.19%) Windows 7
7 2 (1.46%) AIX
7 2 (1.46%) Windows XP
8 1 (0.73%) CentOS
8 1 (0.73%) Red Hat Enterprise Linux
8 1 (0.73%) Windows 2000
8 1 (0.73%) UNIX
Processes & Methodologies
1 21 (15.33%) ITIL
1 21 (15.33%) Use Case
2 8 (5.84%) Capacity Planning
3 7 (5.11%) Root Cause Analysis
4 6 (4.38%) Service Management
4 6 (4.38%) Incident Management
4 6 (4.38%) Continuous Improvement
5 5 (3.65%) Asset Management
5 5 (3.65%) Agile Software Development
5 5 (3.65%) Time Management
5 5 (3.65%) ERP
6 4 (2.92%) Product Management
7 3 (2.19%) ITIL V3
7 3 (2.19%) Mentoring
7 3 (2.19%) Load Balancing
7 3 (2.19%) Release Management
7 3 (2.19%) Performance Management
7 3 (2.19%) Service Delivery
7 3 (2.19%) Migration
8 2 (1.46%) Disaster Recovery
Programming Languages
1 24 (17.52%) SQL
2 4 (2.92%) C#
2 4 (2.92%) Java
3 2 (1.46%) C
3 2 (1.46%) RPG
3 2 (1.46%) PowerShell
4 1 (0.73%) VB6
4 1 (0.73%) VB
4 1 (0.73%) VB.NET
4 1 (0.73%) JavaScript
4 1 (0.73%) PL/SQL
Qualifications
1 26 (18.98%) Microsoft Certification
2 21 (15.33%) MCSE
3 20 (14.60%) MCSA
4 19 (13.87%) Cisco Certification
5 17 (12.41%) CCNA
5 17 (12.41%) MCITP
6 7 (5.11%) Degree
6 7 (5.11%) CCA
6 7 (5.11%) Citrix Certification
7 6 (4.38%) ITIL Certification
7 6 (4.38%) VMware Certified Professional (VCP)
8 4 (2.92%) CCNP
8 4 (2.92%) VCP4
9 3 (2.19%) CCDP
10 2 (1.46%) MCTS
11 1 (0.73%) ITIL Foundation Certificate
11 1 (0.73%) MCP
11 1 (0.73%) Network+ Certification
Quality Assurance & Compliance
1 10 (7.30%) SLA
System Software
1 68 (49.64%) Active Directory
2 58 (42.34%) VMware Infrastructure
3 38 (27.74%) Hyper-V
4 13 (9.49%) vSphere
5 11 (8.03%) Terminal Services
6 7 (5.11%) VMware ESX
7 4 (2.92%) VMware Server
7 4 (2.92%) VMware ESXi
8 2 (1.46%) XenApp
8 2 (1.46%) Citrix Presentation Server
8 2 (1.46%) vCloud
9 1 (0.73%) Microsoft Virtual Server
Systems Management
1 20 (14.60%) SCOM
2 10 (7.30%) SCCM
3 8 (5.84%) Nagios
4 6 (4.38%) WSUS
5 4 (2.92%) Backup Exec
5 4 (2.92%) MOM
6 3 (2.19%) Tivoli Storage Manager
6 3 (2.19%) NetBackup
7 2 (1.46%) SCDPM
8 1 (0.73%) Norton AntiVirus
Vendors
1 91 (66.42%) VMware
2 68 (49.64%) Microsoft
3 38 (27.74%) Cisco
4 24 (17.52%) Citrix
5 16 (11.68%) NetApp
6 8 (5.84%) IBM
6 8 (5.84%) HP
7 6 (4.38%) Juniper
8 5 (3.65%) WatchGuard
9 4 (2.92%) Symantec
9 4 (2.92%) Sophos
9 4 (2.92%) EMC
10 3 (2.19%) SonicWALL
10 3 (2.19%) SolarWinds
10 3 (2.19%) Dell
11 2 (1.46%) Websense
11 2 (1.46%) Genesys
11 2 (1.46%) Veeam
11 2 (1.46%) LANDesk
12 1 (0.73%) AVG
Stoke on Trent
Applause IT Innovation
Salary: £30000 - £38000 per annum + Excellent Benefits Package
Posted: 3 days ago
Birmingham, West Midlands (County)
Network ITR
Salary: 27k to 32k per year GBP
Posted: 3 days ago
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Posted: 4 days ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £25000 - £35000 per annum + Great Benefits
Posted: 4 days ago
Shipston-On-Stour, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 5 days ago
Walsall, West Midlands (County)
ISL
Salary: £25000.00 - £30000.00 per annum
Posted: 5 days ago
Birmingham
Applause IT Innovation
Salary: £30000 - £35000 per annum
Posted: 18 days ago