The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Third Line Support
Rank 144 169 163
Rank change year-on-year
+25 -6
Permanent jobs requiring a 3rd Line Support 64 22 31
As % of all permanent IT jobs located in the West Midlands 1.25% 0.54% 0.66%
As % of the Job Titles category 1.32% 0.57% 0.69%
Number of salaries quoted 60 19 29
Average salary £34,500 £33,000 £30,000
Average salary % change year-on-year
+4.54% +10.00%
90% offered a salary of more than £27,500 £28,500 £24,000
10% offered a salary of more than £50,000 £33,500 £37,500
UK excluding London average salary £35,000 £35,000 £33,000
% change year-on-year
- +6.06%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4859 3890 4498
As % of all permanent IT jobs located in the West Midlands 95.09% 94.60% 95.28%
Number of salaries quoted 4193 3173 3859
Average salary £39,000 £40,000 £35,500
Average salary % change year-on-year
-2.50% +12.67%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 27 February 2015.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 29 £35,000 +6.06% 1
Coventry - 12 £34,250 -
Wolverhampton - 6 £32,500 -
Shropshire -13 4 £32,250 +7.50% 1
Staffordshire -4 3 £36,250 +20.83%
Worcestershire -6 3 £34,000 -24.44%
Warwickshire - 3 £36,500 -
Solihull - 2 £27,500 -
Walsall - 1 £32,500 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 101 (73.72%) Windows
2 98 (71.53%) VMware
3 79 (57.66%) Microsoft
3 79 (57.66%) Active Directory
4 72 (52.55%) MS Exchange
5 63 (45.99%) Windows Server 2008
6 61 (44.53%) VMware Infrastructure
7 45 (32.85%) DNS
8 44 (32.12%) SQL Server
9 42 (30.66%) Cisco
10 39 (28.47%) SAN
11 36 (26.28%) Hyper-V
11 36 (26.28%) Exchange Server 2010
12 34 (24.82%) Firewall
13 32 (23.36%) Citrix
14 30 (21.90%) MS Excel
14 30 (21.90%) vSphere
15 28 (20.44%) Windows Server 2012
15 28 (20.44%) ITIL
15 28 (20.44%) Microsoft Certification
16 26 (18.98%) Windows Server 2003
16 26 (18.98%) MCSE
17 25 (18.25%) MCSA
17 25 (18.25%) TCP/IP
18 24 (17.52%) DHCP
19 22 (16.06%) LAN
19 22 (16.06%) SQL
20 21 (15.33%) Cisco Certification
21 20 (14.60%) WAN
21 20 (14.60%) Linux

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (52.55%) MS Exchange
2 36 (26.28%) Exchange Server 2010
3 17 (12.41%) Exchange Server 2013
4 14 (10.22%) IIS
5 8 (5.84%) Exchange Server 2003
5 8 (5.84%) Exchange Server 2007
6 7 (5.11%) SharePoint
7 3 (2.19%) Lync
8 1 (0.73%) Tomcat
8 1 (0.73%) Blackberry Enterprise Server
Applications
1 30 (21.90%) MS Excel
2 8 (5.84%) MS Office
3 1 (0.73%) MS PowerPoint
Business Applications
1 5 (3.65%) Dynamics AX
2 4 (2.92%) Dynamics NAV
Cloud Services
1 9 (6.57%) Office 365
2 2 (1.46%) Microsoft Azure
Communications & Networking
1 45 (32.85%) DNS
2 39 (28.47%) SAN
3 34 (24.82%) Firewall
4 25 (18.25%) TCP/IP
5 24 (17.52%) DHCP
6 22 (16.06%) LAN
7 20 (14.60%) WAN
8 8 (5.84%) VPN
9 7 (5.11%) VLAN
9 7 (5.11%) VoIP
9 7 (5.11%) NAS
10 6 (4.38%) Internet
11 5 (3.65%) Wi-Fi
12 4 (2.92%) Network Security
13 3 (2.19%) Cisco ASA
14 2 (1.46%) SMTP
15 1 (0.73%) MPLS
15 1 (0.73%) Cisco PIX
15 1 (0.73%) Wireless
Database & Business Intelligence
1 44 (32.12%) SQL Server
2 18 (13.14%) SQL Server 2008
3 7 (5.11%) SQL Server 2005
4 6 (4.38%) SQL Server 2000
5 2 (1.46%) SQL Server 2012
Development Applications
1 5 (3.65%) Visual Studio
General
1 19 (13.87%) Finance
2 13 (9.49%) Retail
3 7 (5.11%) Telecoms
4 2 (1.46%) Advertising
5 1 (0.73%) Automotive
Libraries, Frameworks & Software Standards
1 3 (2.19%) COM
2 2 (1.46%) XML
2 2 (1.46%) .NET
3 1 (0.73%) ASP.NET
Miscellaneous
1 15 (10.95%) Analytical Skills
2 8 (5.84%) GIS
2 8 (5.84%) Clustering
2 8 (5.84%) Computer Science
3 6 (4.38%) iSeries
4 2 (1.46%) Tandem
4 2 (1.46%) EPoS
4 2 (1.46%) EqualLogic
5 1 (0.73%) Blackberry
5 1 (0.73%) Management Information System
5 1 (0.73%) Replication
5 1 (0.73%) Telematics
Operating Systems
1 101 (73.72%) Windows
2 63 (45.99%) Windows Server 2008
3 28 (20.44%) Windows Server 2012
4 26 (18.98%) Windows Server 2003
5 20 (14.60%) Linux
6 7 (5.11%) Windows XP
7 6 (4.38%) Windows 8
8 3 (2.19%) Windows 7
9 2 (1.46%) UNIX
9 2 (1.46%) AIX
10 1 (0.73%) Windows Vista
10 1 (0.73%) CentOS
10 1 (0.73%) Red Hat Enterprise Linux
Processes & Methodologies
1 28 (20.44%) ITIL
2 12 (8.76%) Use Case
3 10 (7.30%) Capacity Planning
4 8 (5.84%) Root Cause Analysis
4 8 (5.84%) PRINCE
5 7 (5.11%) Service Management
5 7 (5.11%) Continuous Improvement
6 6 (4.38%) ERP
6 6 (4.38%) Disaster Recovery
6 6 (4.38%) Incident Management
7 5 (3.65%) Asset Management
7 5 (3.65%) Time Management
7 5 (3.65%) Network Monitoring
8 4 (2.92%) Performance Management
8 4 (2.92%) Release Management
8 4 (2.92%) ITIL V3
8 4 (2.92%) Load Balancing
8 4 (2.92%) Business Continuity
9 3 (2.19%) Service Delivery
9 3 (2.19%) Migration
Programming Languages
1 22 (16.06%) SQL
2 5 (3.65%) Java
3 2 (1.46%) C
3 2 (1.46%) C#
3 2 (1.46%) RPG
3 2 (1.46%) PowerShell
4 1 (0.73%) PL/SQL
4 1 (0.73%) VB
4 1 (0.73%) VB.NET
4 1 (0.73%) VB6
Qualifications
1 28 (20.44%) Microsoft Certification
2 26 (18.98%) MCSE
3 25 (18.25%) MCSA
4 21 (15.33%) Cisco Certification
5 19 (13.87%) Degree
6 13 (9.49%) MCITP
7 12 (8.76%) CCNA
8 9 (6.57%) CCNP
9 7 (5.11%) VMware Certified Professional (VCP)
10 6 (4.38%) VCP4
10 6 (4.38%) CCA
10 6 (4.38%) Citrix Certification
11 4 (2.92%) ITIL Certification
12 2 (1.46%) MCTS
13 1 (0.73%) ITIL Foundation Certificate
13 1 (0.73%) CCDP
Quality Assurance & Compliance
1 5 (3.65%) SLA
System Software
1 79 (57.66%) Active Directory
2 61 (44.53%) VMware Infrastructure
3 36 (26.28%) Hyper-V
4 30 (21.90%) vSphere
5 10 (7.30%) Terminal Services
6 9 (6.57%) VMware ESX
7 5 (3.65%) XenApp
8 4 (2.92%) VMware Server
8 4 (2.92%) vCloud
9 3 (2.19%) VMware ESXi
10 2 (1.46%) Citrix Presentation Server
11 1 (0.73%) Forefront TMG
11 1 (0.73%) IAG
11 1 (0.73%) UAG
11 1 (0.73%) XenDesktop
11 1 (0.73%) Microsoft App-V
11 1 (0.73%) Microsoft Virtual Server
Systems Management
1 14 (10.22%) SCOM
2 10 (7.30%) WSUS
3 9 (6.57%) Nagios
4 6 (4.38%) MOM
4 6 (4.38%) SCCM
5 4 (2.92%) Tivoli Storage Manager
5 4 (2.92%) Backup Exec
6 3 (2.19%) NetBackup
7 1 (0.73%) Cacti
7 1 (0.73%) Symantec Enterprise Vault
Vendors
1 98 (71.53%) VMware
2 79 (57.66%) Microsoft
3 42 (30.66%) Cisco
4 32 (23.36%) Citrix
5 18 (13.14%) NetApp
6 13 (9.49%) Juniper
6 13 (9.49%) EMC
7 10 (7.30%) HP
8 9 (6.57%) IBM
9 5 (3.65%) WatchGuard
9 5 (3.65%) SolarWinds
10 4 (2.92%) Symantec
11 3 (2.19%) Sophos
11 3 (2.19%) Dell
12 2 (1.46%) Avaya
12 2 (1.46%) Websense
12 2 (1.46%) Genesys
12 2 (1.46%) SonicWALL
12 2 (1.46%) Veeam
12 2 (1.46%) LANDesk