The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Third Line Support
Rank 181 144 183
Rank change year-on-year
-37 +39
Permanent jobs requiring a 3rd Line Support 33 63 21
As % of all permanent IT jobs located in the West Midlands 0.61% 1.13% 0.43%
As % of the Job Titles category 0.65% 1.20% 0.45%
Number of salaries quoted 33 45 20
Average salary £32,500 £32,750 £32,750
Average salary % change year-on-year
-0.76% -
90% offered a salary of more than £29,200 £22,000 £27,950
10% offered a salary of more than £38,529 £37,200 £36,850
UK excluding London average salary £34,000 £32,500 £35,000
% change year-on-year
+4.61% -7.14%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5089 5268 4657
As % of all permanent IT jobs located in the West Midlands 94.75% 94.82% 95.33%
Number of salaries quoted 4263 4419 4062
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,500 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
3rd Line Support
England

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 25 July 2014.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +3 15 £32,500 +25.00% 2
Shropshire +6 8 £32,500 +8.33% 1
Coventry -17 4 £35,000 -13.04% 1
Sutton Coldfield - 3 £35,000 -
Worcestershire -1 1 £30,000 -14.28% 2
Solihull -13 1 £23,500 -34.26%
Staffordshire -13 1 £25,000 -28.57% 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 July 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 44 (65.67%) Windows
2 37 (55.22%) Citrix
2 37 (55.22%) VMware
3 34 (50.75%) Active Directory
4 33 (49.25%) Microsoft
5 30 (44.78%) MS Exchange
6 29 (43.28%) Windows Server 2008
7 25 (37.31%) Firewall
8 23 (34.33%) VMware Infrastructure
9 21 (31.34%) Windows Server 2012
9 21 (31.34%) Windows Server 2003
10 20 (29.85%) DNS
10 20 (29.85%) Hyper-V
11 19 (28.36%) XenApp
11 19 (28.36%) Cisco
12 18 (26.87%) XenDesktop
12 18 (26.87%) Exchange Server 2010
13 17 (25.37%) MS Excel
13 17 (25.37%) SAN
13 17 (25.37%) NetApp
14 16 (23.88%) HP
14 16 (23.88%) DHCP
14 16 (23.88%) TCP/IP
15 15 (22.39%) SCCM
16 12 (17.91%) SCOM
16 12 (17.91%) XenServer
16 12 (17.91%) Exchange Server 2003
17 11 (16.42%) Symantec
17 11 (16.42%) Exchange Server 2013
18 10 (14.93%) CheckPoint

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 25 July 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (44.78%) MS Exchange
2 18 (26.87%) Exchange Server 2010
3 12 (17.91%) Exchange Server 2003
4 11 (16.42%) Exchange Server 2013
5 8 (11.94%) Exchange Server 2007
6 7 (10.45%) Blackberry Enterprise Server
7 6 (8.96%) Lync
8 3 (4.48%) IBM Notes
8 3 (4.48%) SharePoint
9 2 (2.99%) IIS
10 1 (1.49%) Lotus Domino
10 1 (1.49%) Apache
Applications
1 17 (25.37%) MS Excel
2 8 (11.94%) MS Office
Cloud Services
1 1 (1.49%) Office 365
Communications & Networking
1 25 (37.31%) Firewall
2 20 (29.85%) DNS
3 17 (25.37%) SAN
4 16 (23.88%) DHCP
4 16 (23.88%) TCP/IP
5 8 (11.94%) VoIP
5 8 (11.94%) Cisco ASA
6 5 (7.46%) Cisco PIX
6 5 (7.46%) VPN
7 4 (5.97%) LAN
7 4 (5.97%) Wireless
8 3 (4.48%) WAN
8 3 (4.48%) VLAN
8 3 (4.48%) DDNS
9 2 (2.99%) IPsec
9 2 (2.99%) IP Telephony
10 1 (1.49%) Intrusion Detection
10 1 (1.49%) Internet
10 1 (1.49%) MPLS
10 1 (1.49%) WLAN
Database & Business Intelligence
1 10 (14.93%) SQL Server
2 7 (10.45%) SQL Server 2008
3 5 (7.46%) SQL Server 2005
4 2 (2.99%) SQL Server 2012
5 1 (1.49%) MySQL
5 1 (1.49%) SQL Server 2000
General
1 8 (11.94%) Finance
2 2 (2.99%) Law
2 2 (2.99%) Legal
2 2 (2.99%) Telecoms
3 1 (1.49%) Advertising
3 1 (1.49%) Banking
3 1 (1.49%) Retail
3 1 (1.49%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (7.46%) COM
2 1 (1.49%) .NET
2 1 (1.49%) ASP.NET
Miscellaneous
1 4 (5.97%) Replication
1 4 (5.97%) Client/Server
2 2 (2.99%) AS400
2 2 (2.99%) Clustering
2 2 (2.99%) iSeries
3 1 (1.49%) EqualLogic
3 1 (1.49%) Enterprise Storage
3 1 (1.49%) Blackberry
3 1 (1.49%) Management Information System
Operating Systems
1 44 (65.67%) Windows
2 29 (43.28%) Windows Server 2008
3 21 (31.34%) Windows Server 2003
3 21 (31.34%) Windows Server 2012
4 8 (11.94%) Windows 7
5 6 (8.96%) Linux
5 6 (8.96%) Windows XP
6 2 (2.99%) OS/400
6 2 (2.99%) Mac OS X
6 2 (2.99%) i5/OS
6 2 (2.99%) Windows 2000 Server
6 2 (2.99%) Windows 8
Processes & Methodologies
1 10 (14.93%) ITIL
2 6 (8.96%) Network Monitoring
3 5 (7.46%) Security Management
4 3 (4.48%) Validation
4 3 (4.48%) Change Management
4 3 (4.48%) Problem Management
4 3 (4.48%) Root Cause Analysis
5 2 (2.99%) Capacity Planning
5 2 (2.99%) Disaster Recovery
5 2 (2.99%) Migration
5 2 (2.99%) Stakeholder Management
6 1 (1.49%) Asset Management
6 1 (1.49%) Network Design
6 1 (1.49%) Incident Management
6 1 (1.49%) Data Protection
6 1 (1.49%) Network Management
Programming Languages
1 5 (7.46%) SQL
Qualifications
1 7 (10.45%) Microsoft Certification
2 5 (7.46%) VMware Certified Professional (VCP)
3 4 (5.97%) MCSE
3 4 (5.97%) CCNA
3 4 (5.97%) Cisco Certification
4 3 (4.48%) MCITP
5 2 (2.99%) Citrix Certification
6 1 (1.49%) MCP
6 1 (1.49%) CCA
6 1 (1.49%) Degree
Quality Assurance & Compliance
1 1 (1.49%) SLA
1 1 (1.49%) ISO/IEC 27001
System Software
1 34 (50.75%) Active Directory
2 23 (34.33%) VMware Infrastructure
3 20 (29.85%) Hyper-V
4 19 (28.36%) XenApp
5 18 (26.87%) XenDesktop
6 12 (17.91%) XenServer
7 7 (10.45%) vSphere
7 7 (10.45%) Forefront TMG
8 5 (7.46%) IAG
8 5 (7.46%) UAG
8 5 (7.46%) Microsoft App-V
8 5 (7.46%) ISA Server
9 3 (4.48%) VMware ESX
9 3 (4.48%) Terminal Services
9 3 (4.48%) VMware Server
10 2 (2.99%) Microsoft Virtual Server
11 1 (1.49%) VMware ESXi
11 1 (1.49%) KVM
Systems Management
1 15 (22.39%) SCCM
2 12 (17.91%) SCOM
3 5 (7.46%) Cacti
3 5 (7.46%) Symantec Enterprise Vault
3 5 (7.46%) WSUS
4 2 (2.99%) Backup Exec
5 1 (1.49%) Norton AntiVirus
5 1 (1.49%) XenMobile
5 1 (1.49%) McAfee ePO
Vendors
1 37 (55.22%) Citrix
1 37 (55.22%) VMware
2 33 (49.25%) Microsoft
3 19 (28.36%) Cisco
4 17 (25.37%) NetApp
5 16 (23.88%) HP
6 11 (16.42%) Symantec
7 10 (14.93%) CheckPoint
8 9 (13.43%) AppSense
9 7 (10.45%) SonicWALL
10 5 (7.46%) SolarWinds
10 5 (7.46%) EMC
11 3 (4.48%) IBM
11 3 (4.48%) Lotus
11 3 (4.48%) WatchGuard
12 2 (2.99%) CommVault
12 2 (2.99%) Adobe
12 2 (2.99%) SAP
12 2 (2.99%) Dell
13 1 (1.49%) Remedy
Birmingham, West Midlands (County)
Search Consultancy
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £40000 to £50000 per annum - Excellent benefits
Posted: 2 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £35K Basic+ benefits
Posted: 3 days ago
Leamington Spa, Warwickshire
Aximis (West) Limited
Salary: Up to £35K Basic+ benefits
Posted: 3 days ago
Redditch, Worcestershire
Monarch Recruitment
Salary: £28000 to £32000 per annum - Excellent benefits
Posted: 5 days ago