The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 181 157 178
Rank change year-on-year
-24 +21
Permanent jobs requiring a 3rd Line Support 41 54 26
As % of all permanent IT jobs located in the West Midlands 0.73% 0.99% 0.54%
As % of the Job Titles category 0.77% 1.04% 0.57%
Number of salaries quoted 39 45 22
Average salary £32,500 £32,500 £29,000
Average salary % change year-on-year
- +12.06%
90% offered a salary of more than £24,850 £23,750 £26,000
10% offered a salary of more than £45,000 £40,000 £40,030
UK excluding London average salary £33,750 £32,500 £34,500
% change year-on-year
+3.84% -5.79%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5348 5176 4597
As % of all permanent IT jobs located in the West Midlands 95.48% 95.13% 94.88%
Number of salaries quoted 4465 4406 3923
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the West Midlands region.

3rd Line Support Salary Trend in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the West Midlands region over the 3 months to 19 September 2014.

3rd Line Support Salary Histogram in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 21 £37,000 +19.35% 3
Worcestershire +6 6 £30,000 -3.22%
Shropshire +1 6 £27,500 -16.66%
Coventry -26 3 £38,000 +20.63%
Staffordshire -18 2 £24,000 -31.42%
Solihull +1 1 £23,500 -36.48%
West Bromwich - 1 - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 60 (75.95%) Windows
2 50 (63.29%) VMware
3 47 (59.49%) Citrix
4 41 (51.90%) Microsoft
4 41 (51.90%) Active Directory
5 40 (50.63%) Windows Server 2008
6 37 (46.84%) MS Exchange
7 29 (36.71%) DNS
8 28 (35.44%) Firewall
9 27 (34.18%) Exchange Server 2010
10 26 (32.91%) VMware Infrastructure
10 26 (32.91%) Cisco
10 26 (32.91%) Windows Server 2003
11 23 (29.11%) TCP/IP
12 22 (27.85%) Windows Server 2012
13 20 (25.32%) XenApp
13 20 (25.32%) DHCP
13 20 (25.32%) HP
14 19 (24.05%) MS Excel
15 18 (22.78%) SAN
16 17 (21.52%) Microsoft Certification
17 16 (20.25%) vSphere
18 15 (18.99%) XenDesktop
18 15 (18.99%) NetApp
18 15 (18.99%) ITIL
19 14 (17.72%) MCSE
19 14 (17.72%) Exchange Server 2003
20 13 (16.46%) Finance
20 13 (16.46%) MS Office
20 13 (16.46%) Hyper-V

3rd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (46.84%) MS Exchange
2 27 (34.18%) Exchange Server 2010
3 14 (17.72%) Exchange Server 2003
4 13 (16.46%) Exchange Server 2013
5 7 (8.86%) Blackberry Enterprise Server
5 7 (8.86%) IIS
6 6 (7.59%) Exchange Server 2007
6 6 (7.59%) SharePoint
7 5 (6.33%) Lync
8 2 (2.53%) IBM Notes
9 1 (1.27%) Lotus Domino
9 1 (1.27%) Apache
Applications
1 19 (24.05%) MS Excel
2 13 (16.46%) MS Office
Communications & Networking
1 29 (36.71%) DNS
2 28 (35.44%) Firewall
3 23 (29.11%) TCP/IP
4 20 (25.32%) DHCP
5 18 (22.78%) SAN
6 9 (11.39%) Cisco ASA
7 7 (8.86%) VoIP
8 6 (7.59%) LAN
8 6 (7.59%) WAN
8 6 (7.59%) VPN
8 6 (7.59%) Wireless
9 5 (6.33%) VLAN
9 5 (6.33%) Cisco PIX
10 4 (5.06%) Cisco IOS
11 3 (3.80%) Network Security
11 3 (3.80%) Intrusion Detection
11 3 (3.80%) DDNS
11 3 (3.80%) WLAN
12 2 (2.53%) IP Telephony
12 2 (2.53%) Internet
Database & Business Intelligence
1 11 (13.92%) SQL Server
2 9 (11.39%) SQL Server 2008
3 5 (6.33%) SQL Server 2005
4 1 (1.27%) MySQL
4 1 (1.27%) SQL Server 2000
4 1 (1.27%) SQL Server 2012
General
1 13 (16.46%) Finance
2 6 (7.59%) Legal
3 2 (2.53%) Telecoms
4 1 (1.27%) Law
4 1 (1.27%) Banking
4 1 (1.27%) Retail
4 1 (1.27%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (6.33%) COM
Miscellaneous
1 4 (5.06%) Client/Server
2 3 (3.80%) Replication
2 3 (3.80%) Computer Science
2 3 (3.80%) Analytical Skills
3 2 (2.53%) AS400
3 2 (2.53%) iSeries
3 2 (2.53%) Clustering
4 1 (1.27%) Blackberry
4 1 (1.27%) GIS
4 1 (1.27%) Management Information System
Operating Systems
1 60 (75.95%) Windows
2 40 (50.63%) Windows Server 2008
3 26 (32.91%) Windows Server 2003
4 22 (27.85%) Windows Server 2012
5 10 (12.66%) Linux
5 10 (12.66%) Windows XP
6 9 (11.39%) Windows 7
7 3 (3.80%) Windows Vista
8 2 (2.53%) i5/OS
8 2 (2.53%) Windows 2000 Server
8 2 (2.53%) OS/400
8 2 (2.53%) Mac OS X
8 2 (2.53%) Windows 8
Processes & Methodologies
1 15 (18.99%) ITIL
2 9 (11.39%) Network Monitoring
3 4 (5.06%) Line Management
3 4 (5.06%) Validation
4 3 (3.80%) Disaster Recovery
4 3 (3.80%) Security Management
4 3 (3.80%) Network Design
5 2 (2.53%) Incident Management
5 2 (2.53%) Capacity Planning
5 2 (2.53%) Migration
5 2 (2.53%) Root Cause Analysis
5 2 (2.53%) Performance Monitoring
5 2 (2.53%) Kalman Filter
5 2 (2.53%) Service Management
6 1 (1.27%) People Management
6 1 (1.27%) Asset Management
6 1 (1.27%) Network Management
6 1 (1.27%) Continuous Improvement
6 1 (1.27%) Change Control
6 1 (1.27%) PRINCE
Programming Languages
1 6 (7.59%) SQL
Qualifications
1 17 (21.52%) Microsoft Certification
2 14 (17.72%) MCSE
3 8 (10.13%) VMware Certified Professional (VCP)
4 6 (7.59%) MCITP
4 6 (7.59%) Cisco Certification
5 5 (6.33%) Degree
5 5 (6.33%) CCNA
6 4 (5.06%) Citrix Certification
7 2 (2.53%) MCP
7 2 (2.53%) ITIL Certification
7 2 (2.53%) CCA
7 2 (2.53%) MCSA
8 1 (1.27%) CCNP
8 1 (1.27%) Security Cleared
8 1 (1.27%) MCTS
Quality Assurance & Compliance
1 1 (1.27%) SLA
System Software
1 41 (51.90%) Active Directory
2 26 (32.91%) VMware Infrastructure
3 20 (25.32%) XenApp
4 16 (20.25%) vSphere
5 15 (18.99%) XenDesktop
6 13 (16.46%) Hyper-V
7 12 (15.19%) XenServer
8 6 (7.59%) Forefront TMG
9 5 (6.33%) IAG
9 5 (6.33%) UAG
9 5 (6.33%) ISA Server
9 5 (6.33%) Microsoft App-V
10 3 (3.80%) Citrix Presentation Server
10 3 (3.80%) VMware Server
10 3 (3.80%) Terminal Services
11 2 (2.53%) Microsoft Virtual Server
12 1 (1.27%) VMware ESX
12 1 (1.27%) VMware ESXi
Systems Management
1 10 (12.66%) SCCM
1 10 (12.66%) SCOM
2 7 (8.86%) WSUS
3 5 (6.33%) Backup Exec
3 5 (6.33%) Cacti
3 5 (6.33%) Symantec Enterprise Vault
4 1 (1.27%) XenMobile
4 1 (1.27%) Norton AntiVirus
Vendors
1 50 (63.29%) VMware
2 47 (59.49%) Citrix
3 41 (51.90%) Microsoft
4 26 (32.91%) Cisco
5 20 (25.32%) HP
6 15 (18.99%) NetApp
7 11 (13.92%) CheckPoint
8 10 (12.66%) Symantec
9 8 (10.13%) EMC
10 6 (7.59%) SonicWALL
11 5 (6.33%) SolarWinds
11 5 (6.33%) AppSense
12 3 (3.80%) WatchGuard
12 3 (3.80%) Avaya
13 2 (2.53%) IBM
13 2 (2.53%) Adobe
13 2 (2.53%) Lotus
13 2 (2.53%) CommVault
13 2 (2.53%) Hitachi
13 2 (2.53%) Barracuda Networks
Birmingham, West Midlands (County)
MBA Ltd
Salary: negotiable
Posted: Yesterday
Birmingham, West Midlands (County)
2Source Talent
Salary: Up to £45,000 per annum + Bonus + Benefits
Posted: 4 days ago