The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the West Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank - 93 -
Contract jobs citing Customer Engagement 0 3 0
As % of all contract IT jobs located in West Yorkshire - 0.20% -
As % of the Processes & Methodologies category - 0.26% -
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate £400 £355 £288
% change year-on-year
+12.67% +23.47%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.50 £45.00 £9.00
% change year-on-year
-74.44% +400.00%
Customer Engagement
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1264 1163 1462
As % of all contract IT jobs located in West Yorkshire 77.36% 78.85% 76.91%
Number of daily rates quoted 793 625 783
Average daily rate £353 £338 £350
Average daily rate % change year-on-year
+4.44% -3.57%
90% offered a daily rate of more than £225 £230 £250
10% offered a daily rate of more than £500 £450 £463
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 22 41 37
Average hourly rate £12.46 £36.75 £17.00
Average hourly rate % change year-on-year
-66.08% +116.17%
90% offered a hourly rate of more than £8.50 £17.50 £11.00
10% offered a hourly rate of more than £50.00 £45.00 £43.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Customer Engagement
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in West Yorkshire

Customer Engagement
Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Yorkshire region.

Customer Engagement Daily Rate Trend in West Yorkshire

Customer Engagement
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 17 September 2014, IT contractor jobs across the West Yorkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (100.00%) Windows
2 3 (60.00%) Migration
2 3 (60.00%) Windows 8
2 3 (60.00%) Active Directory
2 3 (60.00%) SCCM
3 2 (40.00%) PowerShell
3 2 (40.00%) MPLS
3 2 (40.00%) HP
3 2 (40.00%) EMC
3 2 (40.00%) Citrix
3 2 (40.00%) NetApp
3 2 (40.00%) Firewall
3 2 (40.00%) Wireless
3 2 (40.00%) IPsec
3 2 (40.00%) VBScript
3 2 (40.00%) MySQL
3 2 (40.00%) Oracle
3 2 (40.00%) SQL Server
3 2 (40.00%) MS Exchange
3 2 (40.00%) TCP/IP
3 2 (40.00%) VPN
3 2 (40.00%) Cisco
3 2 (40.00%) IBM
3 2 (40.00%) Microsoft
3 2 (40.00%) Master Data Management
3 2 (40.00%) Mobile Device Management
3 2 (40.00%) Becrypt
3 2 (40.00%) Hyper-V
3 2 (40.00%) Windows 7
3 2 (40.00%) vSphere

Customer Engagement
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 17 September 2014, IT contractor jobs across the West Yorkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (40.00%) MS Exchange
1 2 (40.00%) Lync
Communications & Networking
1 2 (40.00%) MPLS
1 2 (40.00%) Firewall
1 2 (40.00%) Wireless
1 2 (40.00%) IPsec
1 2 (40.00%) TCP/IP
1 2 (40.00%) VPN
Database & Business Intelligence
1 2 (40.00%) MySQL
1 2 (40.00%) SQL Server
Job Titles
1 5 (100.00%) Architect
2 2 (40.00%) Technical Architect
2 2 (40.00%) Consultant
2 2 (40.00%) Solutions Architect
2 2 (40.00%) Infrastructure Architect
2 2 (40.00%) Infrastructure Consultant
Libraries, Frameworks & Software Standards
1 2 (40.00%) XMPP
Operating Systems
1 5 (100.00%) Windows
2 3 (60.00%) Windows 8
3 2 (40.00%) Windows 7
4 1 (20.00%) Windows XP
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) Windows Server 2008
Processes & Methodologies
1 3 (60.00%) Migration
2 2 (40.00%) Master Data Management
2 2 (40.00%) Mobile Device Management
2 2 (40.00%) Data Management
3 1 (20.00%) Supplier Management
Programming Languages
1 2 (40.00%) PowerShell
1 2 (40.00%) VBScript
System Software
1 3 (60.00%) Active Directory
2 2 (40.00%) Hyper-V
2 2 (40.00%) vSphere
2 2 (40.00%) VMware ESXi
2 2 (40.00%) Xen
Systems Management
1 3 (60.00%) SCCM
Vendors
1 2 (40.00%) HP
1 2 (40.00%) EMC
1 2 (40.00%) Citrix
1 2 (40.00%) NetApp
1 2 (40.00%) Oracle
1 2 (40.00%) Cisco
1 2 (40.00%) IBM
1 2 (40.00%) Microsoft
1 2 (40.00%) Becrypt
1 2 (40.00%) VMware