The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Yorkshire region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 209 179 169
Rank change year-on-year
-30 -10
Permanent jobs citing Customer Engagement 4 4 1
As % of all permanent IT jobs located in West Yorkshire 0.078% 0.10% 0.027%
As % of the Processes & Methodologies category 0.095% 0.13% 0.035%
Number of salaries quoted 4 4 0
Average salary £60,000 £52,000 -
Average salary % change year-on-year
+15.38% -
UK excluding London average salary £47,500 £52,500 £55,000
% change year-on-year
-9.52% -4.54%
Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4228 3078 2821
As % of all permanent IT jobs located in West Yorkshire 82.32% 79.17% 77.18%
Number of salaries quoted 3408 2428 2359
Average salary £40,000 £38,000 £37,000
Average salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £29,000 £27,500 £26,000
10% offered a salary of more than £57,500 £50,000 £55,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Customer Engagement
Yorkshire

Customer Engagement
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Yorkshire region.

Customer Engagement Salary Trend in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Yorkshire region over the 3 months to 18 April 2014.

Customer Engagement Salary Histogram in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Leeds -23 4 £60,000 +15.38%
Customer Engagement
Yorkshire

Customer Engagement
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 18 April 2014, IT jobs across the West Yorkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (100.00%) MS Excel
2 3 (75.00%) SQL
3 2 (50.00%) .NET
3 2 (50.00%) Oracle
3 2 (50.00%) SQL Server
3 2 (50.00%) Business Objects
3 2 (50.00%) ITIL
3 2 (50.00%) PRINCE2
3 2 (50.00%) UML
3 2 (50.00%) Data Warehouse
3 2 (50.00%) E-Commerce
3 2 (50.00%) N-Tier
3 2 (50.00%) SOA
3 2 (50.00%) ISO 9001
3 2 (50.00%) B2C
3 2 (50.00%) ISEB
3 2 (50.00%) Internet
3 2 (50.00%) TickIT
3 2 (50.00%) Finance
3 2 (50.00%) Web Analytics
3 2 (50.00%) Omniture
3 2 (50.00%) MBCS
3 2 (50.00%) Enterprise Architecture
3 2 (50.00%) Zachman Framework
3 2 (50.00%) TOGAF
3 2 (50.00%) Chartered Engineer
3 2 (50.00%) SiteCatalyst
3 2 (50.00%) Customer Insight
3 2 (50.00%) Statistical Modelling
3 2 (50.00%) Analytics

Customer Engagement
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 18 April 2014, IT jobs across the West Yorkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 4 (100.00%) MS Excel
Business Applications
1 2 (50.00%) SiteCatalyst
Communications & Networking
1 2 (50.00%) Internet
Database & Business Intelligence
1 2 (50.00%) SQL Server
1 2 (50.00%) Data Warehouse
2 1 (25.00%) SQL Server Reporting Services
General
1 2 (50.00%) Finance
Job Titles
1 2 (50.00%) Architect
1 2 (50.00%) Solutions Architect
1 2 (50.00%) Lead Architect
2 1 (25.00%) Lead Solutions Architect
2 1 (25.00%) Product Manager
2 1 (25.00%) .NET Architect
Libraries, Frameworks & Software Standards
1 2 (50.00%) .NET
2 1 (25.00%) WCF
2 1 (25.00%) Silverlight
Miscellaneous
1 2 (50.00%) N-Tier
Processes & Methodologies
1 2 (50.00%) ITIL
1 2 (50.00%) PRINCE2
1 2 (50.00%) UML
1 2 (50.00%) E-Commerce
1 2 (50.00%) SOA
1 2 (50.00%) B2C
1 2 (50.00%) Web Analytics
1 2 (50.00%) Enterprise Architecture
1 2 (50.00%) Zachman Framework
1 2 (50.00%) TOGAF
1 2 (50.00%) Customer Insight
1 2 (50.00%) Statistical Modelling
1 2 (50.00%) Analytics
Programming Languages
1 3 (75.00%) SQL
2 1 (25.00%) C#
Qualifications
1 2 (50.00%) ISEB
1 2 (50.00%) MBCS
1 2 (50.00%) Chartered Engineer
2 1 (25.00%) Degree
Quality Assurance & Compliance
1 2 (50.00%) ISO 9001
1 2 (50.00%) TickIT
Vendors
1 2 (50.00%) Oracle
1 2 (50.00%) Business Objects
1 2 (50.00%) Omniture