The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Yorkshire region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 1 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 187 208 209
Rank change year-on-year
+21 +1
Permanent jobs citing Customer Engagement 21 10 13
As % of all permanent IT jobs located in West Yorkshire 0.49% 0.21% 0.26%
As % of the Processes & Methodologies category 0.55% 0.23% 0.29%
Number of salaries quoted 15 7 13
Median salary £42,000 £55,000 £70,000
Median salary % change year-on-year
-23.63% -21.42%
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
3846 4285 4418
As % of all permanent IT jobs located in West Yorkshire 89.88% 88.50% 87.64%
Number of salaries quoted 3124 3312 3562
Median salary £42,500 £41,000 £40,000
Median salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in West Yorkshire

The demand trend of job ads across the West Yorkshire region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in West Yorkshire

Customer Engagement
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Yorkshire region.

Customer Engagement Salary Trend in West Yorkshire

Customer Engagement
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Yorkshire region over the 3 months to 1 May 2016.

Customer Engagement Salary Histogram in West Yorkshire

Customer Engagement
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Yorkshire region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +10 13 £32,500 -40.90%
Wakefield - 8 £42,000 -
Customer Engagement
Yorkshire

Customer Engagement
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 1 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region with a requirement for Customer Engagement.

1 18 (58.06%) Finance
2 15 (48.39%) Data Management
2 15 (48.39%) Management Information System
3 13 (41.94%) Stakeholder Management
3 13 (41.94%) Time Management
4 11 (35.48%) Problem Management
4 11 (35.48%) Release Management
4 11 (35.48%) Incident Management
4 11 (35.48%) ITIL V3
4 11 (35.48%) NHS
4 11 (35.48%) Change Management
4 11 (35.48%) Configuration Management
4 11 (35.48%) .NET
4 11 (35.48%) ITIL
4 11 (35.48%) PRINCE2
4 11 (35.48%) LAN
4 11 (35.48%) WAN
5 9 (29.03%) SQL
6 6 (19.35%) B2B
6 6 (19.35%) MS Excel
6 6 (19.35%) Electronics
6 6 (19.35%) Microsoft
6 6 (19.35%) Telemarketing
6 6 (19.35%) Relational Database
7 5 (16.13%) SDLC
7 5 (16.13%) SLA
8 4 (12.90%) SQL Server
8 4 (12.90%) Project Management
8 4 (12.90%) Email Marketing
8 4 (12.90%) Data Protection

Customer Engagement
Top Related IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (19.35%) MS Excel
Cloud Services
1 2 (6.45%) Office 365
2 1 (3.23%) Amazon AWS
Communications & Networking
1 11 (35.48%) LAN
1 11 (35.48%) WAN
Database & Business Intelligence
1 6 (19.35%) Relational Database
2 4 (12.90%) SQL Server
3 2 (6.45%) RDBMS
General
1 18 (58.06%) Finance
2 6 (19.35%) Electronics
3 4 (12.90%) Marketing
Job Titles
1 13 (41.94%) IT Manager
2 11 (35.48%) Infrastructure Manager
2 11 (35.48%) Infrastructure Operations Manager
2 11 (35.48%) Infrastructure Services Manager
2 11 (35.48%) IT Infrastructure Manager
2 11 (35.48%) IT Operations Manager
2 11 (35.48%) IT Services Manager
2 11 (35.48%) Operations Manager
2 11 (35.48%) Service Manager
2 11 (35.48%) Service Operations Manager
3 5 (16.13%) Designer
4 4 (12.90%) Database Manager
4 4 (12.90%) Database Marketing Manager
4 4 (12.90%) Marketing Database Manager
4 4 (12.90%) Marketing Manager
5 3 (9.68%) Analyst
5 3 (9.68%) Financial Analyst
5 3 (9.68%) Solutions Designer
5 3 (9.68%) Systems Analyst
5 3 (9.68%) Systems Designer
Libraries, Frameworks & Software Standards
1 11 (35.48%) .NET
Miscellaneous
1 15 (48.39%) Management Information System
2 11 (35.48%) NHS
Operating Systems
1 1 (3.23%) Linux
1 1 (3.23%) Red Hat Enterprise Linux
Processes & Methodologies
1 15 (48.39%) Data Management
2 13 (41.94%) Stakeholder Management
2 13 (41.94%) Time Management
3 11 (35.48%) Change Management
3 11 (35.48%) Configuration Management
3 11 (35.48%) Incident Management
3 11 (35.48%) ITIL
3 11 (35.48%) ITIL V3
3 11 (35.48%) PRINCE2
3 11 (35.48%) Problem Management
3 11 (35.48%) Release Management
4 6 (19.35%) B2B
4 6 (19.35%) Telemarketing
5 5 (16.13%) SDLC
6 4 (12.90%) Data Protection
6 4 (12.90%) Email Marketing
6 4 (12.90%) Project Management
7 3 (9.68%) Test Scripting
7 3 (9.68%) User Acceptance Testing
8 2 (6.45%) Migration
Programming Languages
1 9 (29.03%) SQL
2 1 (3.23%) PHP
2 1 (3.23%) Python
Qualifications
1 2 (6.45%) CISM
1 2 (6.45%) CISSP
1 2 (6.45%) Degree
Quality Assurance & Compliance
1 5 (16.13%) SLA
2 2 (6.45%) Data Quality
Systems Management
1 1 (3.23%) Nagios
1 1 (3.23%) Opscode Chef
1 1 (3.23%) Puppet
Vendors
1 6 (19.35%) Microsoft
2 2 (6.45%) Oracle
3 1 (3.23%) Red Hat
3 1 (3.23%) Splunk