First Line Support
UK > Work from Home
The median First Line Support daily rate for remote or hybrid work is £140, according to job vacancies posted in the 6 months leading up to 13 June 2024.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 13 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 319 | 411 | 536 |
| Rank change year-on-year | +92 | +125 | -81 |
| Contract jobs requiring a 1st Line Support | 22 | 46 | 87 |
| As % of all contract jobs with a WFH option | 0.15% | 0.19% | 0.20% |
| As % of the Job Titles category | 0.16% | 0.20% | 0.21% |
| Number of daily rates quoted | 18 | 30 | 45 |
| 10th Percentile | £104 | £131 | £117 |
| 25th Percentile | £119 | £145 | £138 |
| Median daily rate (50th Percentile) | £140 | £175 | £150 |
| Median % change year-on-year | -20.00% | +16.67% | +13.21% |
| 75th Percentile | £152 | £243 | £195 |
| 90th Percentile | £166 | £250 | £233 |
| UK median daily rate | £148 | £155 | £150 |
| % change year-on-year | -4.35% | +3.33% | +13.21% |
| Number of hourly rates quoted | 2 | 4 | 16 |
| 10th Percentile | £14.31 | £14.68 | £11.85 |
| 25th Percentile | £15.78 | £15.69 | £12.24 |
| Median hourly rate | £19.79 | £17.25 | £14.75 |
| Median % change year-on-year | +14.72% | +16.95% | +13.72% |
| 75th Percentile | £25.36 | £18.81 | £16.19 |
| 90th Percentile | £27.77 | £18.93 | £19.13 |
| UK median hourly rate | £16.50 | £18.25 | £16.25 |
| % change year-on-year | -9.59% | +12.31% | +35.42% |
All Contract IT Job Vacancies
Work from Home
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in Work from Home with a recognized job title | 13,801 | 22,740 | 41,944 |
| % of contract IT jobs with a recognized job title | 93.53% | 95.25% | 95.63% |
| Number of daily rates quoted | 9,306 | 16,147 | 30,496 |
| 10th Percentile | £325 | £360 | £358 |
| 25th Percentile | £425 | £445 | £431 |
| Median daily rate (50th Percentile) | £525 | £538 | £525 |
| Median % change year-on-year | -2.33% | +2.38% | +7.14% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £725 |
| UK median daily rate | £525 | £538 | £525 |
| % change year-on-year | -2.42% | +2.48% | +6.06% |
| Number of hourly rates quoted | 566 | 528 | 563 |
| 10th Percentile | £14.27 | £16.98 | £14.05 |
| 25th Percentile | £22.59 | £25.00 | £19.96 |
| Median hourly rate | £43.50 | £50.00 | £40.00 |
| Median % change year-on-year | -13.00% | +25.00% | +70.21% |
| 75th Percentile | £63.56 | £66.05 | £59.50 |
| 90th Percentile | £75.00 | £76.15 | £69.75 |
| UK median hourly rate | £37.50 | £45.00 | £25.00 |
| % change year-on-year | -16.67% | +80.00% | +16.28% |
1st Line Support
Trend for Jobs with a WFH Option
Job vacancies with a work from home option which featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with a work from home option citing 1st Line Support.
1st Line Support
Hourly Rate Trend for Jobs with a WFH Option
3-month moving average hourly rate quoted in job vacancies with a work from home option citing 1st Line Support.
1st Line Support
Hourly Rate Histogram for Jobs with a WFH Option
Hourly rate distribution for jobs with a work from home option citing 1st Line Support over the 6 months to 13 June 2024.
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options
For the 6 months to 13 June 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: