The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 380 300 286
Rank change year-on-year
-80 -14
Contract jobs requiring a 1st Line Support 253 342 334
As % of all contract IT jobs located in the UK 0.50% 0.67% 0.67%
As % of the Job Titles category 0.53% 0.71% 0.71%
Number of daily rates quoted 102 110 112
Average daily rate £125 £125 £98
Average daily rate % change year-on-year
- +28.20%
90% offered a daily rate of more than £90 £75 £70
10% offered a daily rate of more than £161 £170 £150
UK excluding London average daily rate £120 £125 £80
% change year-on-year
-4.00% +56.25%
Number of hourly rates quoted 96 148 124
Average hourly rate £12.00 £11.83 £11.50
Average hourly rate % change year-on-year
+1.47% +2.82%
90% offered a hourly rate of more than £9.50 £9.18 £9.55
10% offered a hourly rate of more than £17.50 £16.75 £17.10
UK excluding London average hourly rate £12.00 £11.90 £11.00
% change year-on-year
+0.84% +8.18%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47935 48321 46997
As % of all contract IT jobs located in the UK 94.58% 94.47% 94.26%
Number of daily rates quoted 30815 30072 27703
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 1687 1903 2072
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 13 February 2016.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 13 February 2016.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 226 £125 - 93
London +19 78 £133 +6.00% 16
South East -16 61 £118 -16.07% 27
Yorkshire -15 20 £120 +14.28% 12
West Yorkshire -5 19 £120 +14.28% 7
East of England -27 19 £128 -5.55% 11
North West -13 18 £135 -22.85% 7
Surrey +2 17 £110 -22.80% 5
Hampshire -3 17 - - 6
South Wales -14 14 £138 -21.42% 2
Wales -22 14 £138 -21.42% 2
Leeds -5 13 £120 +14.28% 2
South West -5 12 £110 -8.33% 8
City of London +44 11 £130 -16.12% 5
Manchester -18 10 £135 -22.85% 1
Cardiff -18 10 £125 -28.57% 2
West Midlands -24 10 £183 -14.11% 5
Buckinghamshire +8 9 £133 +20.45% 2
Milton Keynes +4 9 £133 +20.45% 1
Cambridgeshire +3 8 £100 - 2
Southampton +9 7 - - 2
Peterborough +7 7 £100 - 1
East Midlands -29 6 £105 +29.62% 6
Birmingham - 6 £183 - 1
North East -17 5 £108 - 1
Tyne and Wear - 5 £108 - 1
Hertfordshire +9 4 £225 - 2
Berkshire +8 4 £96 -21.93% 2
Gloucestershire +4 4 £100 - 3
Bristol +2 4 £110 - 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 365 (62.50%) Windows
2 279 (47.77%) Active Directory
3 247 (42.29%) Microsoft
4 214 (36.64%) Windows 7
5 205 (35.10%) MS Office
6 164 (28.08%) ITIL
7 98 (16.78%) MS Excel
8 87 (14.90%) Windows XP
9 84 (14.38%) SLA
10 77 (13.18%) MS Exchange
11 56 (9.59%) Citrix
12 55 (9.42%) Incident Management
13 54 (9.25%) Windows 8
14 48 (8.22%) Security Cleared
14 48 (8.22%) Finance
15 46 (7.88%) Service Management
15 46 (7.88%) Microsoft Certification
16 44 (7.53%) HP
17 40 (6.85%) Cisco
18 36 (6.16%) Windows Server
18 36 (6.16%) MCP
19 34 (5.82%) Internet
20 33 (5.65%) VMware
21 29 (4.97%) Office 365
21 29 (4.97%) Legal
21 29 (4.97%) Blackberry
22 28 (4.79%) SC Cleared
23 27 (4.62%) SCCM
23 27 (4.62%) Analytical Skills
24 24 (4.11%) Exchange Server 2010

1st Line Support
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (13.18%) MS Exchange
2 24 (4.11%) Exchange Server 2010
3 21 (3.60%) Skype for Business
4 16 (2.74%) IBM Notes
5 12 (2.05%) Exchange Server 2007
6 9 (1.54%) SharePoint
7 7 (1.20%) Blackberry Enterprise Server
7 7 (1.20%) Exchange Server 2003
8 3 (0.51%) Exchange Server 2013
8 3 (0.51%) IIS
9 1 (0.17%) CMS
9 1 (0.17%) WinCC
Applications
1 205 (35.10%) MS Office
2 98 (16.78%) MS Excel
3 18 (3.08%) MS PowerPoint
4 11 (1.88%) MS Visio
5 2 (0.34%) Spreadsheet
6 1 (0.17%) Acrobat
6 1 (0.17%) PTC Creo
6 1 (0.17%) Windchill
Business Applications
1 5 (0.86%) Remedy ITSM
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Eikon
2 1 (0.17%) Exchequer
2 1 (0.17%) ION MarketView
2 1 (0.17%) SAP CO
2 1 (0.17%) SAP FI
2 1 (0.17%) SAP FI/CO
2 1 (0.17%) SAP Oil and Gas
2 1 (0.17%) Unit4 Business World
Cloud Services
1 29 (4.97%) Office 365
2 3 (0.51%) Google Apps
3 2 (0.34%) OneDrive
4 1 (0.17%) MailChimp
4 1 (0.17%) Mimecast
Communications & Networking
1 34 (5.82%) Internet
2 23 (3.94%) TCP/IP
3 21 (3.60%) LAN
4 19 (3.25%) WAN
5 18 (3.08%) VPN
6 16 (2.74%) VoIP
7 15 (2.57%) Remote Desktop
8 12 (2.05%) DNS
8 12 (2.05%) Firewall
9 11 (1.88%) DHCP
10 6 (1.03%) Wi-Fi
11 5 (0.86%) Intranet
12 4 (0.68%) ATM
13 2 (0.34%) Skype
14 1 (0.17%) ADSL
14 1 (0.17%) HTTPS
14 1 (0.17%) PBX
14 1 (0.17%) SAN
14 1 (0.17%) SSL
14 1 (0.17%) WLAN
Database & Business Intelligence
1 6 (1.03%) SQL Server
2 2 (0.34%) Pentaho
2 2 (0.34%) SQL Server 2005
2 2 (0.34%) SQL Server 2008
3 1 (0.17%) Data Mining
3 1 (0.17%) SQL Server 2012
Development Applications
1 1 (0.17%) JIRA
General
1 48 (8.22%) Finance
2 29 (4.97%) Legal
3 17 (2.91%) Law
4 16 (2.74%) Banking
5 10 (1.71%) Telecoms
6 9 (1.54%) Retail
7 8 (1.37%) Investment Banking
8 4 (0.68%) Advertising
8 4 (0.68%) Financial Institution
8 4 (0.68%) Local Government
9 3 (0.51%) Back Office
10 2 (0.34%) Billing
10 2 (0.34%) Front Office
10 2 (0.34%) Manufacturing
10 2 (0.34%) Retail Banking
10 2 (0.34%) Spanish Language
11 1 (0.17%) French Language
11 1 (0.17%) Mandarin Language
11 1 (0.17%) Pharmaceutical
11 1 (0.17%) Swedish Language
Libraries, Frameworks & Software Standards
1 13 (2.23%) HTML
2 3 (0.51%) .NET
3 1 (0.17%) CSS
3 1 (0.17%) Silverlight
3 1 (0.17%) XHTML
3 1 (0.17%) XML
3 1 (0.17%) X-Windows
Miscellaneous
1 29 (4.97%) Blackberry
2 27 (4.62%) Analytical Skills
3 17 (2.91%) NHS
4 12 (2.05%) Driving Licence
4 12 (2.05%) iPhone
5 9 (1.54%) iPad
6 8 (1.37%) PDA
7 7 (1.20%) Client/Server
8 6 (1.03%) Management Information System
8 6 (1.03%) Statistics
9 5 (0.86%) Mobile Computing
9 5 (0.86%) Video Conferencing
10 4 (0.68%) Data Centre
10 4 (0.68%) Mathematics
11 3 (0.51%) Device Driver
12 2 (0.34%) EPoS
12 2 (0.34%) PMI
12 2 (0.34%) Private Cloud
12 2 (0.34%) SecurID
12 2 (0.34%) Smartphone
Operating Systems
1 365 (62.50%) Windows
2 214 (36.64%) Windows 7
3 87 (14.90%) Windows XP
4 54 (9.25%) Windows 8
5 36 (6.16%) Windows Server
6 18 (3.08%) Windows Server 2008
7 16 (2.74%) Windows Server 2003
8 13 (2.23%) Android
8 13 (2.23%) Linux
9 12 (2.05%) Apple iOS
9 12 (2.05%) Windows Server 2012
10 10 (1.71%) Windows 10
11 9 (1.54%) Unix
12 8 (1.37%) Mac OS
13 5 (0.86%) AIX
13 5 (0.86%) Mac OS X
13 5 (0.86%) Windows Vista
14 3 (0.51%) Windows 2000 Server
15 1 (0.17%) Windows 2000
15 1 (0.17%) Windows Phone
Processes & Methodologies
1 164 (28.08%) ITIL
2 55 (9.42%) Incident Management
3 46 (7.88%) Service Management
4 21 (3.60%) ITSM
5 17 (2.91%) Service Delivery
6 15 (2.57%) Change Management
6 15 (2.57%) Problem Management
7 11 (1.88%) Configuration Management
8 10 (1.71%) Migration
9 8 (1.37%) Time Management
10 7 (1.20%) Logistics
10 7 (1.20%) Ticket Management
11 6 (1.03%) ITIL V3
12 5 (0.86%) Asset Management
12 5 (0.86%) CRM
12 5 (0.86%) Information Security
12 5 (0.86%) Resource Management
13 4 (0.68%) Coaching
13 4 (0.68%) Fault Management
13 4 (0.68%) Release Management
Programming Languages
1 9 (1.54%) SQL
2 5 (0.86%) C
3 1 (0.17%) C#
3 1 (0.17%) JavaScript
3 1 (0.17%) PowerShell
3 1 (0.17%) Python
3 1 (0.17%) R
Qualifications
1 48 (8.22%) Security Cleared
2 46 (7.88%) Microsoft Certification
3 36 (6.16%) MCP
4 28 (4.79%) SC Cleared
5 24 (4.11%) ITIL Certification
6 20 (3.42%) MCSE
7 16 (2.74%) ITIL Foundation Certificate
8 13 (2.23%) CCNA
8 13 (2.23%) Cisco Certification
8 13 (2.23%) Degree
9 12 (2.05%) DV Cleared
10 11 (1.88%) A+ Certification
10 11 (1.88%) MCSA
11 5 (0.86%) DBS Check
11 5 (0.86%) MCITP
12 2 (0.34%) MOS
12 2 (0.34%) PMI Certification
13 1 (0.17%) CCNP
13 1 (0.17%) CCVP
13 1 (0.17%) MCDST
Quality Assurance & Compliance
1 84 (14.38%) SLA
2 3 (0.51%) QA
3 1 (0.17%) Disclosure Scotland
3 1 (0.17%) ISO 9000
System Software
1 279 (47.77%) Active Directory
2 21 (3.60%) VMware Infrastructure
3 4 (0.68%) Hyper-V
4 3 (0.51%) Terminal Services
4 3 (0.51%) XenApp
5 2 (0.34%) Terminal Server
6 1 (0.17%) XenDesktop
6 1 (0.17%) XenServer
Systems Management
1 27 (4.62%) SCCM
2 5 (0.86%) Backup Exec
2 5 (0.86%) HP Data Protector
2 5 (0.86%) Tivoli
2 5 (0.86%) Tivoli Storage Manager
3 4 (0.68%) ServiceCenter
4 2 (0.34%) DameWare
4 2 (0.34%) OpenView
4 2 (0.34%) OVSD
5 1 (0.17%) Cisco CUCM
5 1 (0.17%) Cisco IPCC
5 1 (0.17%) Cisco UCCE
5 1 (0.17%) McAfee ePO
5 1 (0.17%) NetBackup
5 1 (0.17%) Norton AntiVirus
5 1 (0.17%) SCVMM
5 1 (0.17%) ZENworks
Vendors
1 247 (42.29%) Microsoft
2 56 (9.59%) Citrix
3 44 (7.53%) HP
4 40 (6.85%) Cisco
5 33 (5.65%) VMware
6 21 (3.60%) Remedy
7 16 (2.74%) Lotus
8 11 (1.88%) Apple
9 9 (1.54%) SAP
9 9 (1.54%) Sun
10 7 (1.20%) iManage
10 7 (1.20%) ServiceNow
11 6 (1.03%) Adobe
11 6 (1.03%) Intel Security
11 6 (1.03%) Symantec
12 5 (0.86%) Bomgar
12 5 (0.86%) Google
13 4 (0.68%) MobileIron
13 4 (0.68%) Oracle
14 3 (0.51%) Dell
Hampshire
Marcus Donald People
Rate: £11 - £12.50 per hour
Posted: Yesterday
Norfolk
Cognitive Group Ltd
Rate: £250 - £500 per day
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
Gloucestershire
Experis Ltd
Rate: £7.00 - £7.70 per hour
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: 3 days ago
Luton, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: Competitive
Posted: 3 days ago
Gloucester, Gloucestershire
Connectus
Rate: £9 - £13.5 per hour
Posted: 3 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 3 days ago
York, North Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 3 days ago
Warwickshire
Lorien Resourcing
Rate: Market rate
Posted: 4 days ago
City, London
Mortimer Spinks
Rate: £240 per day
Posted: 4 days ago
Guildford, Surrey
Connectus
Rate: £11.18 - £13.68 per hour
Posted: 4 days ago
North West London
Nationwide People Ltd
Rate: £125 - £150 Per Day
Posted: 4 days ago
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 5 days ago
Colne, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 5 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Up To £80 per day
Posted: 5 days ago
Northamptonshire
Initi8 Recruitment
Rate: £175 - £200 Per Day
Posted: 5 days ago
London
Computer Futures
Rate: competitive
Posted: 10 days ago
Ipswich
Hays Specialist Recruitment Ltd
Rate: £9.00 - £11.00 per annum
Posted: 12 days ago
Wakefield
Hays Specialist Recruitment
Rate: £10 - £15 per hour + negotiable
Posted: 16 days ago