The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 338 267 311
Rank change year-on-year
-71 +44
Contract jobs requiring a 1st Line Support 319 413 271
As % of all contract IT jobs located in the UK 0.57% 0.78% 0.55%
As % of the Job Titles category 0.62% 0.84% 0.59%
Number of daily rates quoted 89 148 59
Average daily rate
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of your Daily Rate
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£130 £110 £130
Average daily rate % change year-on-year
+18.18% -15.38%
90% offered a daily rate of more than £87 £75 £84
10% offered a daily rate of more than £180 £175 £221
UK excluding London average daily rate £120 £100 £125
% change year-on-year
+20.00% -20.00%
Number of hourly rates quoted 162 191 138
Average hourly rate £11.88 £11.00 £11.50
Average hourly rate % change year-on-year
+7.95% -4.34%
90% offered a hourly rate of more than £9.00 £9.00 £9.40
10% offered a hourly rate of more than £15.96 £17.00 £20.00
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51627 49001 45588
As % of all contract IT jobs located in the UK 92.46% 92.58% 92.58%
Number of daily rates quoted 32558 29967 26404
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1943 1955 2128
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.29 £38.59 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 3 July 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 3 July 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 285 £130 +11.82% 60
London -60 84 £135 -5.26% 19
South East -43 68 £120 +4.34% 16
East of England +8 32 £100 +17.64% 3
Yorkshire -18 25 - - 8
Hampshire +6 22 - - 4
North West -18 21 £100 -8.04% 4
West Midlands -18 19 £115 -8.00% 3
Cambridgeshire +11 18 - -
Scotland +15 17 £160 -8.57% 5
Southampton +12 16 - - 1
Peterborough +18 15 - -
East Midlands -8 15 £98 +40.00% 4
City of London -17 15 £130 +10.63% 5
West Yorkshire -12 14 - - 7
Manchester +2 13 £100 - 1
South West -2 12 £138 +42.85% 3
East Sussex -6 11 £120 +11.62%
Leeds -17 11 - - 1
North East -15 10 £213 -
Wales +9 9 £160 - 1
Brighton -3 9 £120 -
South Wales +2 8 £160 - 1
Surrey -5 8 £125 +4.16% 1
Tyne and Wear -17 8 £275 -
Oxfordshire -23 8 £100 - 1
Berkshire +5 7 - - 2
Newcastle upon Tyne -17 7 £213 -
Aberdeen - 7 £180 - 1
Cardiff - 7 £160 -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 418 (63.53%) Windows
2 313 (47.57%) Active Directory
3 278 (42.25%) MS Office
4 275 (41.79%) Microsoft
5 222 (33.74%) ITIL
6 204 (31.00%) Windows 7
7 169 (25.68%) Windows XP
8 139 (21.12%) MS Excel
9 92 (13.98%) MS Exchange
10 90 (13.68%) SLA
11 88 (13.37%) Citrix
12 73 (11.09%) Incident Management
13 60 (9.12%) Security Cleared
14 52 (7.90%) Cisco
15 50 (7.60%) Analytical Skills
16 47 (7.14%) Windows Server 2008
16 47 (7.14%) Service Management
17 42 (6.38%) TCP/IP
18 40 (6.08%) SC Cleared
19 39 (5.93%) Windows Server 2003
20 37 (5.62%) HP
21 35 (5.32%) Blackberry
22 32 (4.86%) LAN
22 32 (4.86%) Windows 8
23 31 (4.71%) Internet
23 31 (4.71%) Finance
24 30 (4.56%) VMware
25 29 (4.41%) Microsoft Certification
25 29 (4.41%) WAN
25 29 (4.41%) ITIL Foundation Certificate

1st Line Support
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 92 (13.98%) MS Exchange
2 24 (3.65%) IBM Notes
3 17 (2.58%) Exchange Server 2010
4 16 (2.43%) SharePoint
5 12 (1.82%) Exchange Server 2007
5 12 (1.82%) Lync
6 5 (0.76%) Blackberry Enterprise Server
7 4 (0.61%) Exchange Server 2013
8 3 (0.46%) Exchange Server 2003
8 3 (0.46%) IIS
9 2 (0.30%) CMS
10 1 (0.15%) JBoss
Applications
1 278 (42.25%) MS Office
2 139 (21.12%) MS Excel
3 16 (2.43%) MS PowerPoint
4 5 (0.76%) MS Visio
5 2 (0.30%) MS Project
6 1 (0.15%) Spreadsheet
6 1 (0.15%) Adobe Creative Suite
Business Applications
1 1 (0.15%) Dynamics CRM
1 1 (0.15%) Remedy ITSM
Cloud Services
1 29 (4.41%) Office 365
2 9 (1.37%) Google Apps
3 2 (0.30%) Cloud Computing
3 2 (0.30%) SaaS
4 1 (0.15%) Google Analytics
4 1 (0.15%) Microsoft Azure
Communications & Networking
1 42 (6.38%) TCP/IP
2 32 (4.86%) LAN
3 31 (4.71%) Internet
4 29 (4.41%) WAN
5 26 (3.95%) DHCP
5 26 (3.95%) DNS
6 17 (2.58%) VPN
7 13 (1.98%) VoIP
8 9 (1.37%) Wireless
8 9 (1.37%) Firewall
9 6 (0.91%) IP Telephony
10 4 (0.61%) Cisco IPT
11 3 (0.46%) Wi-Fi
11 3 (0.46%) SSL
11 3 (0.46%) SMS
12 2 (0.30%) SMTP
12 2 (0.30%) Skype
12 2 (0.30%) WebEx
12 2 (0.30%) Intranet
13 1 (0.15%) NX-OS
Database & Business Intelligence
1 9 (1.37%) SQL Server
2 2 (0.30%) SQL Server Reporting Services
2 2 (0.30%) SQL Server 2008
2 2 (0.30%) Oracle Database
3 1 (0.15%) SQL Server 2005
Development Applications
1 7 (1.06%) Visual Studio
1 7 (1.06%) Subversion
2 1 (0.15%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 31 (4.71%) Finance
2 20 (3.04%) Retail
3 14 (2.13%) Legal
4 13 (1.98%) Telecoms
4 13 (1.98%) German Language
5 10 (1.52%) French Language
6 8 (1.22%) Banking
7 7 (1.06%) Investment Banking
8 6 (0.91%) Marketing
8 6 (0.91%) Law
9 5 (0.76%) Advertising
9 5 (0.76%) Games
10 4 (0.61%) Dutch Language
10 4 (0.61%) Manufacturing
10 4 (0.61%) Pharmaceutical
10 4 (0.61%) Spanish Language
11 2 (0.30%) Local Government
12 1 (0.15%) Military
12 1 (0.15%) Back Office
12 1 (0.15%) Electronics
Libraries, Frameworks & Software Standards
1 8 (1.22%) .NET
2 7 (1.06%) ASP.NET
2 7 (1.06%) XML
2 7 (1.06%) HTML
3 1 (0.15%) EDI
3 1 (0.15%) XMPP
3 1 (0.15%) WCF
3 1 (0.15%) ASP.NET Web API
Miscellaneous
1 50 (7.60%) Analytical Skills
2 35 (5.32%) Blackberry
3 19 (2.89%) NHS
4 16 (2.43%) PDA
5 15 (2.28%) iPhone
6 13 (1.98%) Management Information System
7 9 (1.37%) Mathematics
8 8 (1.22%) iPad
8 8 (1.22%) Enterprise Software
9 7 (1.06%) Video Conferencing
9 7 (1.06%) Device Driver
10 6 (0.91%) EPoS
11 5 (0.76%) Mobile Computing
12 3 (0.46%) Thin Client
12 3 (0.46%) Computer Science
12 3 (0.46%) Fat Client
13 2 (0.30%) E-Learning
13 2 (0.30%) VLE
13 2 (0.30%) iSeries
13 2 (0.30%) BYOD
Operating Systems
1 418 (63.53%) Windows
2 204 (31.00%) Windows 7
3 169 (25.68%) Windows XP
4 47 (7.14%) Windows Server 2008
5 39 (5.93%) Windows Server 2003
6 32 (4.86%) Windows 8
7 24 (3.65%) Android
8 21 (3.19%) Linux
9 20 (3.04%) Windows Server 2012
10 16 (2.43%) Windows 2000 Server
11 13 (1.98%) Windows Vista
11 13 (1.98%) Apple iOS
12 8 (1.22%) Mac OS X
13 7 (1.06%) Mac OS
14 6 (0.91%) Windows Mobile
15 5 (0.76%) UNIX
16 3 (0.46%) AIX
16 3 (0.46%) Red Hat Enterprise Linux
17 2 (0.30%) BlackBerry OS
17 2 (0.30%) Windows 2000
Processes & Methodologies
1 222 (33.74%) ITIL
2 73 (11.09%) Incident Management
3 47 (7.14%) Service Management
4 25 (3.80%) Service Delivery
5 17 (2.58%) ITSM
6 11 (1.67%) Time Management
6 11 (1.67%) Root Cause Analysis
7 10 (1.52%) Project Management
7 10 (1.52%) CRM
8 9 (1.37%) Configuration Management
8 9 (1.37%) Asset Management
8 9 (1.37%) Knowledge Management
9 8 (1.22%) Problem Management
9 8 (1.22%) Agile Software Development
10 7 (1.06%) Waterfall
11 6 (0.91%) ITIL V3
11 6 (0.91%) Stakeholder Engagement
11 6 (0.91%) Information Security
11 6 (0.91%) Change Management
12 5 (0.76%) Software Deployment
Programming Languages
1 24 (3.65%) SQL
2 7 (1.06%) T-SQL
2 7 (1.06%) C#
3 5 (0.76%) C
4 1 (0.15%) Java
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
4 1 (0.15%) VB
4 1 (0.15%) VB.NET
4 1 (0.15%) VBA
Qualifications
1 60 (9.12%) Security Cleared
2 40 (6.08%) SC Cleared
3 29 (4.41%) ITIL Foundation Certificate
3 29 (4.41%) Microsoft Certification
4 25 (3.80%) MCP
5 22 (3.34%) ITIL Certification
6 21 (3.19%) CCNA
6 21 (3.19%) Cisco Certification
7 20 (3.04%) Degree
8 12 (1.82%) MCSE
8 12 (1.82%) DV Cleared
9 9 (1.37%) MCSA
10 7 (1.06%) A+ Certification
10 7 (1.06%) MCITP
11 3 (0.46%) MCTS
12 2 (0.30%) PRINCE2 Practitioner
13 1 (0.15%) CCENT
13 1 (0.15%) NVQ Level 3
13 1 (0.15%) PMP
13 1 (0.15%) PMI Certification
Quality Assurance & Compliance
1 90 (13.68%) SLA
2 3 (0.46%) Sarbanes-Oxley
2 3 (0.46%) Dodd-Frank
3 2 (0.30%) GxP
3 2 (0.30%) QA
3 2 (0.30%) ISO/IEC 20000
System Software
1 313 (47.57%) Active Directory
2 11 (1.67%) XenApp
3 7 (1.06%) VMware Infrastructure
3 7 (1.06%) Terminal Services
4 2 (0.30%) Hyper-V
5 1 (0.15%) VMware ESXi
5 1 (0.15%) BitLocker
5 1 (0.15%) ISA Server
5 1 (0.15%) Terminal Server
Systems Management
1 15 (2.28%) SCCM
2 6 (0.91%) OVSD
3 4 (0.61%) Backup Exec
4 3 (0.46%) Tivoli
5 2 (0.30%) Systems Management Server (SMS)
5 2 (0.30%) OpenView
5 2 (0.30%) DameWare
6 1 (0.15%) ServiceCenter
6 1 (0.15%) Norton AntiVirus
6 1 (0.15%) Tivoli Storage Manager
6 1 (0.15%) HP Data Protector
6 1 (0.15%) NetVault Backup
Vendors
1 275 (41.79%) Microsoft
2 88 (13.37%) Citrix
3 52 (7.90%) Cisco
4 37 (5.62%) HP
5 30 (4.56%) VMware
6 26 (3.95%) McAfee
7 25 (3.80%) Remedy
7 25 (3.80%) Apple
8 24 (3.65%) Lotus
9 22 (3.34%) Symantec
10 19 (2.89%) Adobe
11 13 (1.98%) Google
12 11 (1.67%) ServiceNow
13 10 (1.52%) LANDesk
14 9 (1.37%) Dell
15 7 (1.06%) Oracle
15 7 (1.06%) CommVault
16 6 (0.91%) Sun
17 5 (0.76%) Altiris
18 3 (0.46%) Wyse
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