The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 291 293 296
Rank change year-on-year
+2 +3
Contract jobs requiring a 1st Line Support 350 290 272
As % of all contract IT jobs located in the UK 0.69% 0.60% 0.61%
As % of the Job Titles category 0.74% 0.65% 0.66%
Number of daily rates quoted 114 107 44
Average daily rate
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of your Daily Rate
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£125 £90 £118
Average daily rate % change year-on-year
+38.88% -23.72%
90% offered a daily rate of more than £75 £70 £97
10% offered a daily rate of more than £175 £150 £199
UK excluding London average daily rate £125 £80 £110
% change year-on-year
+56.25% -27.27%
Number of hourly rates quoted 156 105 159
Average hourly rate £12.00 £11.63 £11.50
Average hourly rate % change year-on-year
+3.22% +1.08%
90% offered a hourly rate of more than £9.00 £9.50 £9.25
10% offered a hourly rate of more than £16.75 £17.10 £15.00
UK excluding London average hourly rate £12.00 £11.50 £11.35
% change year-on-year
+4.34% +1.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47189 44564 41455
As % of all contract IT jobs located in the UK 92.47% 92.53% 92.86%
Number of daily rates quoted 29609 26528 23470
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £240 £228 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1818 1936 2419
Average hourly rate £16.50 £17.50 £18.40
Average hourly rate % change year-on-year
-5.71% -4.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 30 January 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 30 January 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 309 £125 +38.88% 57
South East +24 90 £140 +23.07% 19
London -7 68 £126 +26.25% 11
East of England +24 46 £126 -33.55% 3
Hampshire -4 34 £150 - 3
East Midlands -5 25 £78 +11.42% 4
Yorkshire -3 24 £105 +5.00% 6
Wales +2 19 £175 - 1
North West -14 19 £175 +70.73% 3
West Midlands +4 18 £75 -31.81% 5
Buckinghamshire -5 18 £121 +10.00% 1
Cambridgeshire -5 18 £170 -10.52% 2
South Wales -1 17 £175 - 1
West Yorkshire -1 15 £105 +5.00% 5
Milton Keynes -7 15 £121 +5.21%
South West -12 15 £110 -12.00% 4
Northamptonshire +6 14 £120 - 2
Peterborough +3 14 - - 1
Manchester -3 13 £175 +45.83% 2
Essex - 13 £135 -
Norfolk +13 12 £118 -
City of London +5 12 £143 +5.55% 1
Surrey -2 12 £140 +24.44% 9
Cardiff - 12 £175 - 1
Norwich +17 11 £118 -
Scotland -10 11 £85 -17.87% 2
Southampton -12 11 £150 -
Basingstoke +9 10 £150 -
Northampton 0 10 £120 - 2
Leeds -10 10 £105 +5.00% 2

1st Line Support
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 451 (63.08%) Windows
2 285 (39.86%) MS Office
2 285 (39.86%) Microsoft
3 269 (37.62%) Active Directory
4 219 (30.63%) ITIL
5 204 (28.53%) Windows 7
6 149 (20.84%) MS Excel
6 149 (20.84%) Windows XP
7 99 (13.85%) Citrix
8 82 (11.47%) SLA
9 80 (11.19%) Security Cleared
10 68 (9.51%) Analytical Skills
10 68 (9.51%) MS Exchange
11 63 (8.81%) Service Management
12 62 (8.67%) Incident Management
13 61 (8.53%) SC Cleared
14 52 (7.27%) Windows Server 2008
15 51 (7.13%) Finance
16 47 (6.57%) Microsoft Certification
16 47 (6.57%) Windows 8
17 45 (6.29%) Cisco
18 43 (6.01%) MCP
19 42 (5.87%) LAN
20 39 (5.45%) WAN
20 39 (5.45%) Blackberry
21 33 (4.62%) Windows Vista
22 32 (4.48%) Management Information System
23 31 (4.34%) Degree
23 31 (4.34%) HP
24 30 (4.20%) IBM Notes

1st Line Support
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (9.51%) MS Exchange
2 30 (4.20%) IBM Notes
3 24 (3.36%) SharePoint
4 19 (2.66%) Exchange Server 2003
5 16 (2.24%) Exchange Server 2010
6 8 (1.12%) Blackberry Enterprise Server
7 7 (0.98%) Lync
8 6 (0.84%) Exchange Server 2007
9 2 (0.28%) CMS
9 2 (0.28%) IIS
10 1 (0.14%) SharePoint 2010
10 1 (0.14%) CICS
10 1 (0.14%) Lotus Domino
10 1 (0.14%) WorkSite
Applications
1 285 (39.86%) MS Office
2 149 (20.84%) MS Excel
3 16 (2.24%) MS PowerPoint
4 6 (0.84%) Spreadsheet
5 1 (0.14%) Acrobat
Business Applications
1 1 (0.14%) Dynamics NAV
Cloud Services
1 15 (2.10%) Office 365
2 4 (0.56%) SaaS
3 3 (0.42%) Google Apps
Communications & Networking
1 42 (5.87%) LAN
2 39 (5.45%) WAN
3 26 (3.64%) Wireless
4 24 (3.36%) Internet
5 22 (3.08%) TCP/IP
6 21 (2.94%) VoIP
7 19 (2.66%) VPN
8 16 (2.24%) DHCP
9 15 (2.10%) DNS
10 8 (1.12%) FTP
11 7 (0.98%) Intranet
12 5 (0.70%) IP Telephony
13 4 (0.56%) Cisco IPT
13 4 (0.56%) Wi-Fi
14 3 (0.42%) Firewall
15 2 (0.28%) SAN
15 2 (0.28%) Structured Cabling
16 1 (0.14%) MPLS
16 1 (0.14%) DSL
16 1 (0.14%) WLAN
Database & Business Intelligence
1 5 (0.70%) SQL Server
2 4 (0.56%) Oracle Database
3 1 (0.14%) SQL Server 2008
3 1 (0.14%) SQL Server 2000
3 1 (0.14%) MS Access
3 1 (0.14%) Crystal Reports
3 1 (0.14%) SQL Server 2005
General
1 51 (7.13%) Finance
2 18 (2.52%) Telecoms
3 15 (2.10%) Retail
4 11 (1.54%) Banking
5 10 (1.40%) French Language
5 10 (1.40%) Legal
6 7 (0.98%) Law
6 7 (0.98%) Manufacturing
6 7 (0.98%) Investment Banking
7 5 (0.70%) Advertising
7 5 (0.70%) Marketing
8 4 (0.56%) Spanish Language
8 4 (0.56%) German Language
8 4 (0.56%) Pharmaceutical
9 2 (0.28%) Multimedia
10 1 (0.14%) Automotive
10 1 (0.14%) Back Office
10 1 (0.14%) Billing
10 1 (0.14%) Retail Banking
10 1 (0.14%) International Banking
Libraries, Frameworks & Software Standards
1 2 (0.28%) LINQ
2 1 (0.14%) XHR
2 1 (0.14%) Flash
2 1 (0.14%) .NET
2 1 (0.14%) HTML
2 1 (0.14%) XMPP
2 1 (0.14%) JSON
Miscellaneous
1 68 (9.51%) Analytical Skills
2 39 (5.45%) Blackberry
3 32 (4.48%) Management Information System
4 19 (2.66%) PDA
5 16 (2.24%) NHS
6 10 (1.40%) Fat Client
6 10 (1.40%) Thin Client
6 10 (1.40%) iPad
6 10 (1.40%) iPhone
7 9 (1.26%) Smartphone
8 8 (1.12%) Smartcard
8 8 (1.12%) Video Conferencing
9 5 (0.70%) Mobile Computing
9 5 (0.70%) AS400
10 4 (0.56%) Enterprise Software
11 3 (0.42%) Client/Server
11 3 (0.42%) Computer Science
12 2 (0.28%) Mathematics
12 2 (0.28%) Handset
13 1 (0.14%) User Experience
Operating Systems
1 451 (63.08%) Windows
2 204 (28.53%) Windows 7
3 149 (20.84%) Windows XP
4 52 (7.27%) Windows Server 2008
5 47 (6.57%) Windows 8
6 33 (4.62%) Windows Vista
7 29 (4.06%) Windows Server 2003
8 13 (1.82%) UNIX
9 9 (1.26%) Windows 2000 Server
9 9 (1.26%) Linux
10 7 (0.98%) Mac OS X
11 5 (0.70%) Red Hat Enterprise Linux
11 5 (0.70%) Mac OS
12 4 (0.56%) Windows 2000
12 4 (0.56%) AIX
12 4 (0.56%) Android
13 3 (0.42%) Windows Server 2012
14 2 (0.28%) Windows NT
14 2 (0.28%) Solaris
15 1 (0.14%) Apple iOS
Processes & Methodologies
1 219 (30.63%) ITIL
2 63 (8.81%) Service Management
3 62 (8.67%) Incident Management
4 27 (3.78%) Service Delivery
5 26 (3.64%) ITSM
6 9 (1.26%) CRM
6 9 (1.26%) Time Management
7 8 (1.12%) Asset Management
7 8 (1.12%) Migration
8 6 (0.84%) IT Governance
8 6 (0.84%) Problem Management
8 6 (0.84%) Change Management
8 6 (0.84%) Software Deployment
9 5 (0.70%) CAD
10 4 (0.56%) Stakeholder Management
10 4 (0.56%) Information Security
10 4 (0.56%) ERP
10 4 (0.56%) Configuration Management
10 4 (0.56%) Network Monitoring
10 4 (0.56%) Kalman Filter
Programming Languages
1 23 (3.22%) C
2 12 (1.68%) SQL
3 3 (0.42%) VBA
4 1 (0.14%) Python
4 1 (0.14%) VBScript
4 1 (0.14%) VB
4 1 (0.14%) C++
Qualifications
1 80 (11.19%) Security Cleared
2 61 (8.53%) SC Cleared
3 47 (6.57%) Microsoft Certification
4 43 (6.01%) MCP
5 31 (4.34%) Degree
6 29 (4.06%) ITIL Foundation Certificate
7 23 (3.22%) MCSE
8 13 (1.82%) ITIL Certification
9 12 (1.68%) A+ Certification
10 9 (1.26%) DV Cleared
11 8 (1.12%) MCITP
11 8 (1.12%) MCDST
12 4 (0.56%) CCNA
12 4 (0.56%) Cisco Certification
13 3 (0.42%) BC Cleared
14 2 (0.28%) MCSA
15 1 (0.14%) NVQ Level 3
15 1 (0.14%) ECDL
15 1 (0.14%) CCNP
15 1 (0.14%) HNC
Quality Assurance & Compliance
1 82 (11.47%) SLA
2 4 (0.56%) ISO/IEC 20000
2 4 (0.56%) Sarbanes-Oxley
2 4 (0.56%) Dodd-Frank
3 2 (0.28%) GxP
4 1 (0.14%) QA
System Software
1 269 (37.62%) Active Directory
2 4 (0.56%) Terminal Services
3 3 (0.42%) VMware Infrastructure
3 3 (0.42%) XenApp
4 2 (0.28%) VMware ESX
4 2 (0.28%) VMware Workstation
4 2 (0.28%) Firmware
5 1 (0.14%) VMware ESXi
Systems Management
1 16 (2.24%) Backup Exec
2 10 (1.40%) OVSD
2 10 (1.40%) SCCM
3 4 (0.56%) Tivoli
4 3 (0.42%) SCSM
4 3 (0.42%) Systems Management Server (SMS)
4 3 (0.42%) WSUS
5 1 (0.14%) SCOM
5 1 (0.14%) Symantec Enterprise Vault
5 1 (0.14%) OpenView Configuration Management
5 1 (0.14%) OpenView
5 1 (0.14%) Norton AntiVirus
5 1 (0.14%) NetBackup
5 1 (0.14%) DameWare
5 1 (0.14%) BMC Marimba
Vendors
1 285 (39.86%) Microsoft
2 99 (13.85%) Citrix
3 45 (6.29%) Cisco
4 31 (4.34%) HP
5 29 (4.06%) Lotus
6 20 (2.80%) Remedy
7 15 (2.10%) Bloomberg
7 15 (2.10%) Symantec
7 15 (2.10%) McAfee
8 13 (1.82%) Apple
8 13 (1.82%) Adobe
9 12 (1.68%) Sun
9 12 (1.68%) Reuters
9 12 (1.68%) VMware
10 8 (1.12%) Altiris
10 8 (1.12%) CQG
11 7 (0.98%) IBM
11 7 (0.98%) Oracle
12 5 (0.70%) Mitel
13 4 (0.56%) Google
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Rate: £10 - £12 per day
Posted: 15 hours ago
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Rate: From £120 to £150 per day direct - no agency margin
Posted: Yesterday
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Rate: £10 - £12 per hour
Posted: 3 days ago
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Rate: £9.63 - £11.25 per hour
Posted: 3 days ago
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Rate: £150.00 - £160.00 per day
Posted: 4 days ago
London
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Rate: £17 per hour
Posted: 4 days ago
Leeds
Hays IT - Uk Posting account
Rate: £11.00 - £13.50 per hour
Posted: 11 days ago
Wakefield
Hays IT - Uk Posting account
Rate: £8.00 - £10.50 per hour
Posted: 16 days ago
Hampshire
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Rate: 8-10 Per Hour
Posted: 17 days ago
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Rate: £10.00 - £11.00 per hour
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