The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 277 266 293
Rank change year-on-year
-11 +27
Contract jobs requiring a 1st Line Support 391 348 300
As % of all contract IT jobs located in the UK 0.72% 0.68% 0.62%
As % of the Job Titles category 0.78% 0.74% 0.66%
Number of daily rates quoted 129 114 62
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£120 £93 £125
Average daily rate % change year-on-year
+29.72% -26.00%
90% offered a daily rate of more than £75 £70 £100
10% offered a daily rate of more than £175 £150 £175
UK excluding London average daily rate £110 £80 £115
% change year-on-year
+37.50% -30.13%
Number of hourly rates quoted 182 152 156
Average hourly rate £11.75 £12.00 £11.50
Average hourly rate % change year-on-year
-2.08% +4.34%
90% offered a hourly rate of more than £9.00 £9.53 £9.50
10% offered a hourly rate of more than £16.45 £17.50 £15.00
UK excluding London average hourly rate £11.75 £11.50 £11.35
% change year-on-year
+2.17% +1.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49935 47333 45284
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.92%
Number of daily rates quoted 31866 28484 25556
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2011 2083 2584
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.77 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 24 December 2014.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 24 December 2014.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 350 £128 +41.66% 63
South East -5 104 £132 +5.60% 22
London +8 79 £134 +20.22% 7
Yorkshire +7 38 £105 - 5
Buckinghamshire +9 35 £132 +27.22% 2
East Midlands -13 30 £105 +50.00% 4
Hampshire -19 30 £150 +15.38% 7
Milton Keynes +9 28 £132 +20.00% 1
South West -14 28 £110 -12.00% 4
East of England -19 28 £138 -27.63% 6
Surrey +9 20 £85 -33.33% 6
West Yorkshire -3 20 £90 -10.12% 4
West Midlands +2 19 £75 - 6
North West -13 19 £121 -3.00% 8
Northamptonshire -4 15 £120 - 4
Wales -11 14 £175 - 1
Cambridgeshire -9 13 £170 -10.52% 3
Manchester -10 13 £121 +1.04% 4
South Wales -6 12 £175 - 1
City of London -14 12 £140 +3.70% 2
Cardiff 0 11 £175 - 1
Bristol -9 11 £100 - 1
Leeds -11 11 £90 -10.12% 1
Scotland -13 11 £85 -10.52%
Peterborough - 11 - - 1
Southampton -9 10 - - 1
Weybridge - 10 £85 - 1
Leicestershire +21 9 £75 -6.25%
Northampton -1 9 £120 -
South Yorkshire -3 8 £105 -4.54% 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 473 (62.90%) Windows
2 288 (38.30%) MS Office
3 287 (38.16%) Active Directory
4 281 (37.37%) Microsoft
5 222 (29.52%) Windows 7
6 206 (27.39%) ITIL
7 170 (22.61%) MS Excel
8 158 (21.01%) Windows XP
9 100 (13.30%) Citrix
10 88 (11.70%) SLA
11 79 (10.51%) Security Cleared
12 78 (10.37%) Analytical Skills
13 68 (9.04%) MS Exchange
14 64 (8.51%) SC Cleared
15 62 (8.24%) Service Management
16 54 (7.18%) Finance
16 54 (7.18%) Incident Management
17 53 (7.05%) Windows Server 2008
18 49 (6.52%) Windows 8
18 49 (6.52%) Blackberry
18 49 (6.52%) Microsoft Certification
19 39 (5.19%) Cisco
19 39 (5.19%) MCP
20 35 (4.65%) LAN
21 34 (4.52%) IBM Notes
22 33 (4.39%) HP
22 33 (4.39%) Lotus
23 32 (4.26%) Windows Server 2003
24 31 (4.12%) Management Information System
24 31 (4.12%) WAN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (9.04%) MS Exchange
2 34 (4.52%) IBM Notes
3 23 (3.06%) SharePoint
4 21 (2.79%) Exchange Server 2003
5 13 (1.73%) Exchange Server 2010
6 10 (1.33%) Blackberry Enterprise Server
7 8 (1.06%) Exchange Server 2007
8 7 (0.93%) Lync
9 2 (0.27%) IIS
9 2 (0.27%) Lotus Domino
10 1 (0.13%) CMS
10 1 (0.13%) CICS
10 1 (0.13%) SharePoint 2010
10 1 (0.13%) WorkSite
Applications
1 288 (38.30%) MS Office
2 170 (22.61%) MS Excel
3 22 (2.93%) MS PowerPoint
4 7 (0.93%) Spreadsheet
5 1 (0.13%) MS Visio
5 1 (0.13%) Acrobat
Business Applications
1 1 (0.13%) Oracle Financials
1 1 (0.13%) Dynamics NAV
Cloud Services
1 15 (1.99%) Office 365
2 3 (0.40%) SaaS
3 2 (0.27%) Google Apps
4 1 (0.13%) Cloud Computing
Communications & Networking
1 35 (4.65%) LAN
2 31 (4.12%) WAN
3 26 (3.46%) Internet
4 24 (3.19%) TCP/IP
5 23 (3.06%) VoIP
6 21 (2.79%) Wireless
7 17 (2.26%) VPN
8 14 (1.86%) DHCP
9 13 (1.73%) DNS
10 8 (1.06%) FTP
10 8 (1.06%) Intranet
11 4 (0.53%) IP Telephony
11 4 (0.53%) Firewall
12 3 (0.40%) Wi-Fi
12 3 (0.40%) Cisco IPT
13 2 (0.27%) Structured Cabling
13 2 (0.27%) SAN
13 2 (0.27%) Broadband
14 1 (0.13%) ISDN
14 1 (0.13%) SMS
Database & Business Intelligence
1 4 (0.53%) SQL Server
2 3 (0.40%) Oracle Database
3 1 (0.13%) Crystal Reports
3 1 (0.13%) MS Access
3 1 (0.13%) SQL Server 2000
3 1 (0.13%) SQL Server 2005
3 1 (0.13%) SQL Server 2008
General
1 54 (7.18%) Finance
2 28 (3.72%) Retail
3 19 (2.53%) Telecoms
4 17 (2.26%) Banking
5 14 (1.86%) Legal
6 11 (1.46%) Investment Banking
6 11 (1.46%) French Language
7 7 (0.93%) Law
8 5 (0.66%) German Language
8 5 (0.66%) Spanish Language
9 4 (0.53%) Manufacturing
9 4 (0.53%) Military
10 2 (0.27%) Multimedia
10 2 (0.27%) International Banking
10 2 (0.27%) Marketing
10 2 (0.27%) Pharmaceutical
11 1 (0.13%) Back Office
11 1 (0.13%) Automotive
11 1 (0.13%) Advertising
11 1 (0.13%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (0.27%) LINQ
2 1 (0.13%) XHR
2 1 (0.13%) .NET
2 1 (0.13%) Flash
2 1 (0.13%) XMPP
2 1 (0.13%) JSON
Miscellaneous
1 78 (10.37%) Analytical Skills
2 49 (6.52%) Blackberry
3 31 (4.12%) Management Information System
4 15 (1.99%) NHS
4 15 (1.99%) PDA
5 12 (1.60%) Fat Client
5 12 (1.60%) Thin Client
6 10 (1.33%) iPhone
7 9 (1.20%) Smartphone
8 8 (1.06%) Video Conferencing
8 8 (1.06%) Smartcard
9 7 (0.93%) iPad
10 5 (0.66%) AS400
11 4 (0.53%) Handset
11 4 (0.53%) Client/Server
12 3 (0.40%) Computer Science
13 2 (0.27%) Enterprise Software
13 2 (0.27%) Mathematics
14 1 (0.13%) User Experience
14 1 (0.13%) EqualLogic
Operating Systems
1 473 (62.90%) Windows
2 222 (29.52%) Windows 7
3 158 (21.01%) Windows XP
4 53 (7.05%) Windows Server 2008
5 49 (6.52%) Windows 8
6 32 (4.26%) Windows Server 2003
7 27 (3.59%) Windows Vista
8 14 (1.86%) UNIX
9 9 (1.20%) Linux
10 8 (1.06%) Windows 2000 Server
11 6 (0.80%) Android
12 5 (0.66%) Mac OS
13 4 (0.53%) Mac OS X
13 4 (0.53%) Windows 2000
14 3 (0.40%) AIX
14 3 (0.40%) Red Hat Enterprise Linux
14 3 (0.40%) Windows Server 2012
15 2 (0.27%) Solaris
15 2 (0.27%) Windows NT
16 1 (0.13%) NetWare
Processes & Methodologies
1 206 (27.39%) ITIL
2 62 (8.24%) Service Management
3 54 (7.18%) Incident Management
4 26 (3.46%) ITSM
5 23 (3.06%) Service Delivery
6 12 (1.60%) Migration
7 10 (1.33%) Time Management
8 9 (1.20%) CRM
9 7 (0.93%) Change Management
9 7 (0.93%) Problem Management
9 7 (0.93%) Asset Management
10 6 (0.80%) Network Monitoring
11 4 (0.53%) Kalman Filter
11 4 (0.53%) Configuration Management
12 3 (0.40%) Project Management
12 3 (0.40%) CAD
12 3 (0.40%) Disaster Recovery
12 3 (0.40%) ERP
12 3 (0.40%) Information Security
12 3 (0.40%) Investment Management
Programming Languages
1 22 (2.93%) C
2 12 (1.60%) SQL
3 4 (0.53%) VBA
4 1 (0.13%) Python
4 1 (0.13%) VBScript
4 1 (0.13%) VB
4 1 (0.13%) C++
Qualifications
1 79 (10.51%) Security Cleared
2 64 (8.51%) SC Cleared
3 49 (6.52%) Microsoft Certification
4 39 (5.19%) MCP
5 29 (3.86%) Degree
6 27 (3.59%) ITIL Foundation Certificate
7 24 (3.19%) MCSE
8 13 (1.73%) A+ Certification
8 13 (1.73%) DV Cleared
9 11 (1.46%) ITIL Certification
10 8 (1.06%) MCDST
10 8 (1.06%) MCITP
11 4 (0.53%) CCNA
11 4 (0.53%) Cisco Certification
12 3 (0.40%) BC Cleared
12 3 (0.40%) MCSA
13 2 (0.27%) HNC
13 2 (0.27%) MCTS
14 1 (0.13%) NVQ Level 3
14 1 (0.13%) HND
Quality Assurance & Compliance
1 88 (11.70%) SLA
2 3 (0.40%) Sarbanes-Oxley
2 3 (0.40%) ISO/IEC 20000
2 3 (0.40%) Dodd-Frank
3 1 (0.13%) QA
System Software
1 287 (38.16%) Active Directory
2 8 (1.06%) Terminal Services
3 4 (0.53%) VMware Infrastructure
4 3 (0.40%) VMware ESX
5 2 (0.27%) VMware Workstation
5 2 (0.27%) Firmware
5 2 (0.27%) VMware ESXi
6 1 (0.13%) XenApp
6 1 (0.13%) vSphere
Systems Management
1 16 (2.13%) Backup Exec
2 11 (1.46%) OVSD
3 9 (1.20%) SCCM
4 3 (0.40%) SCSM
4 3 (0.40%) WSUS
4 3 (0.40%) Tivoli
4 3 (0.40%) Systems Management Server (SMS)
5 2 (0.27%) Symantec Enterprise Vault
5 2 (0.27%) DameWare
6 1 (0.13%) NetBackup
6 1 (0.13%) SCOM
6 1 (0.13%) OpenView
6 1 (0.13%) OpenView Configuration Management
6 1 (0.13%) Norton AntiVirus
6 1 (0.13%) BMC Marimba
Vendors
1 281 (37.37%) Microsoft
2 100 (13.30%) Citrix
3 39 (5.19%) Cisco
4 33 (4.39%) HP
4 33 (4.39%) Lotus
5 18 (2.39%) Remedy
6 16 (2.13%) Bloomberg
7 14 (1.86%) VMware
8 12 (1.60%) Apple
8 12 (1.60%) Sun
8 12 (1.60%) Reuters
9 11 (1.46%) Symantec
10 9 (1.20%) McAfee
11 8 (1.06%) CQG
11 8 (1.06%) Altiris
11 8 (1.06%) Adobe
12 7 (0.93%) IBM
12 7 (0.93%) Oracle
13 6 (0.80%) Dell
14 5 (0.66%) Mitel
Northamptonshire
Lorien Resourcing
Posted: Yesterday
Ipswich, Suffolk
Connectus
Rate: £8.75 - £10.5 per hour
Posted: 2 days ago
Kettering, Northamptonshire
Roc Search
Posted: 2 days ago
Leatherhead, Surrey
Eames Consulting
Rate: £25,000 per annum Based on Pro-Rata Day Rate
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.50 - £19.50 per hour
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £18.50 per hour
Posted: 5 days ago
Liverpool, Merseyside
Oscar Associates (UK) Ltd
Rate: £12 per day
Posted: 5 days ago
West London
Talent Spa
Rate: £13 per hour
Posted: 6 days ago
Basingstoke, Hampshire
Coal IT Services
Rate: £150 per day
Posted: 8 days ago
Barnsley
Hays IT - Uk Posting account
Rate: Negotiable
Posted: 21 days ago
Bradford
Computer Futures
Rate: competitive
Posted: 22 days ago
Bournemouth
Hays IT - Uk Posting account
Rate: £9.50 - £11.00 per hour
Posted: 23 days ago