The first table below looks at the demand for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 247 320 345
Rank change year-on-year
+73 +25
Contract jobs requiring a 1st Line Support 422 273 261
As % of all contract IT jobs located in the UK 0.80% 0.54% 0.46%
As % of the Job Titles category 0.87% 0.59% 0.49%
Number of daily rates quoted 146 64 43
Average daily rate
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of your Daily Rate
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£110 £128 £116
Average daily rate % change year-on-year
-13.72% +10.38%
90% offered a daily rate of more than £75 £80 £90
10% offered a daily rate of more than £175 £211 £240
UK excluding London average daily rate £100 £125 £105
% change year-on-year
-20.00% +19.04%
Number of hourly rates quoted 203 139 140
Average hourly rate £11.50 £11.50 £11.88
Average hourly rate % change year-on-year
- -3.19%
90% offered a hourly rate of more than £9.22 £9.00 £9.23
10% offered a hourly rate of more than £17.00 £20.00 £17.55
UK excluding London average hourly rate £11.25 £11.00 £11.50
% change year-on-year
+2.27% -4.34%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48693 46426 52919
As % of all contract IT jobs located in the UK 92.43% 92.61% 92.58%
Number of daily rates quoted 29668 27020 29360
Average daily rate £395 £400 £390
Average daily rate % change year-on-year
-1.25% +2.56%
90% offered a daily rate of more than £225 £235 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1991 2159 2630
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.40
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.47 £18.00
% change year-on-year
-5.55% -2.94%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 11 July 2014.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 11 July 2014.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 381 £118 -6.00% 71
London +47 123 £150 +11.11% 18
South East +35 106 £115 -8.00% 17
West Midlands -6 40 £125 +4.16% 9
East of England +2 32 £85 -15.00% 5
North West +9 28 £104 -5.68% 7
City of London +27 26 £145 +7.40% 6
Buckinghamshire -3 24 £135 +3.84%
Yorkshire +3 20 £100 -39.39% 6
Hampshire -10 17 £95 -29.62% 3
Milton Keynes +12 16 £180 -
East Midlands -3 16 £66 -1.85% 5
Cheshire +14 15 £108 +34.37% 5
West Sussex +10 14 £120 -
Berkshire -7 14 £138 +10.00% 4
Coventry -6 11 - - 1
Portsmouth +15 10 £95 - 1
Essex +6 10 - -
South West -24 10 £95 -40.62% 4
Hertfordshire +4 9 £100 - 3
Birmingham -13 9 £125 -16.66% 2
Surrey +8 8 £120 +9.09% 6
Oxfordshire +5 8 - - 3
East Sussex +5 8 £108 -
Worcestershire - 8 - - 1
Oxford +5 7 - -
West Yorkshire -5 7 £110 -2.22% 4
Wales -16 7 - - 1
North Yorkshire +2 6 £100 -
Derbyshire 0 6 - - 3

1st Line Support
Top 30 Related IT Skills

For the 6 months to 11 July 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 522 (65.66%) Windows
2 349 (43.90%) MS Office
3 347 (43.65%) Active Directory
4 275 (34.59%) Microsoft
5 255 (32.08%) Windows 7
6 248 (31.19%) Windows XP
7 225 (28.30%) MS Excel
8 220 (27.67%) ITIL
9 102 (12.83%) SLA
10 100 (12.58%) Citrix
11 78 (9.81%) Finance
12 75 (9.43%) MS Exchange
13 56 (7.04%) Blackberry
14 53 (6.67%) Lotus
14 53 (6.67%) IBM Notes
14 53 (6.67%) Windows Server 2008
15 46 (5.79%) Remedy
16 45 (5.66%) Microsoft Certification
16 45 (5.66%) Banking
17 42 (5.28%) Retail
17 42 (5.28%) Security Cleared
18 40 (5.03%) TCP/IP
19 38 (4.78%) Service Management
20 37 (4.65%) SC Cleared
21 34 (4.28%) Windows Server 2003
21 34 (4.28%) LAN
22 33 (4.15%) MCP
23 31 (3.90%) Exchange Server 2010
24 30 (3.77%) HP
25 29 (3.65%) VPN

1st Line Support
Top Related IT Skills by Category

For the 6 months to 11 July 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (9.43%) MS Exchange
2 53 (6.67%) IBM Notes
3 31 (3.90%) Exchange Server 2010
4 21 (2.64%) Blackberry Enterprise Server
5 14 (1.76%) Exchange Server 2003
5 14 (1.76%) Exchange Server 2007
6 11 (1.38%) SharePoint
7 4 (0.50%) WorkSite
8 3 (0.38%) Lync
9 2 (0.25%) SharePoint 2010
9 2 (0.25%) CMS
10 1 (0.13%) Exchange Server 2000
10 1 (0.13%) Lotus Domino
10 1 (0.13%) Exchange Server 2013
Applications
1 349 (43.90%) MS Office
2 225 (28.30%) MS Excel
3 25 (3.14%) MS PowerPoint
4 3 (0.38%) MS Visio
5 2 (0.25%) Spreadsheet
Business Applications
1 8 (1.01%) Remedy ITSM
2 6 (0.75%) RMDS
3 2 (0.25%) SalesLogix
3 2 (0.25%) Dynamics CRM
4 1 (0.13%) SAP SD
4 1 (0.13%) SAP FI
4 1 (0.13%) Eikon
Cloud Services
1 13 (1.64%) Office 365
2 1 (0.13%) Google Apps
Communications & Networking
1 40 (5.03%) TCP/IP
2 34 (4.28%) LAN
3 29 (3.65%) VPN
4 28 (3.52%) WAN
5 18 (2.26%) Internet
6 13 (1.64%) DNS
7 11 (1.38%) Wireless
8 9 (1.13%) IP Telephony
8 9 (1.13%) DHCP
9 8 (1.01%) VoIP
10 5 (0.63%) Broadband
10 5 (0.63%) FTP
10 5 (0.63%) Intranet
10 5 (0.63%) Firewall
11 4 (0.50%) ADSL
11 4 (0.50%) SAN
12 2 (0.25%) Ethernet
13 1 (0.13%) Wi-Fi
13 1 (0.13%) 3G
13 1 (0.13%) 802.11
Database & Business Intelligence
1 3 (0.38%) SQL Server
1 3 (0.38%) MS Access
2 1 (0.13%) SAP BW
2 1 (0.13%) Data Mart
General
1 78 (9.81%) Finance
2 45 (5.66%) Banking
3 42 (5.28%) Retail
4 23 (2.89%) Back Office
5 21 (2.64%) Legal
6 20 (2.52%) International Banking
7 19 (2.39%) Telecoms
8 16 (2.01%) Law
9 12 (1.51%) French Language
10 11 (1.38%) Investment Banking
11 5 (0.63%) Dutch Language
12 3 (0.38%) Military
12 3 (0.38%) Manufacturing
13 2 (0.25%) Local Government
13 2 (0.25%) German Language
13 2 (0.25%) Italian Language
14 1 (0.13%) Japanese Language
14 1 (0.13%) Russian Language
14 1 (0.13%) Spanish Language
14 1 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 6 (0.75%) Middleware
2 2 (0.25%) .NET
3 1 (0.13%) EDI
3 1 (0.13%) Application Packaging
3 1 (0.13%) HTML
Miscellaneous
1 56 (7.04%) Blackberry
2 22 (2.77%) NHS
3 16 (2.01%) iPhone
4 13 (1.64%) Fat Client
4 13 (1.64%) Thin Client
4 13 (1.64%) Management Information System
5 7 (0.88%) Handset
5 7 (0.88%) Video Conferencing
6 6 (0.75%) Client/Server
6 6 (0.75%) Smartphone
7 5 (0.63%) iPad
8 4 (0.50%) Mathematics
8 4 (0.50%) Smartcard
8 4 (0.50%) Replication
9 3 (0.38%) Computer Science
9 3 (0.38%) Informatics
9 3 (0.38%) Social Media
10 2 (0.25%) FMCG
10 2 (0.25%) Data Protection Act
10 2 (0.25%) Mainframe
Operating Systems
1 522 (65.66%) Windows
2 255 (32.08%) Windows 7
3 248 (31.19%) Windows XP
4 53 (6.67%) Windows Server 2008
5 34 (4.28%) Windows Server 2003
6 27 (3.40%) Windows 8
7 25 (3.14%) Windows Vista
8 18 (2.26%) UNIX
9 14 (1.76%) Linux
10 12 (1.51%) Android
11 11 (1.38%) Windows 2000
12 9 (1.13%) Mac OS X
13 8 (1.01%) Apple iOS
14 7 (0.88%) Windows Mobile
15 5 (0.63%) Solaris
15 5 (0.63%) Mac OS
16 3 (0.38%) Windows Server 2012
16 3 (0.38%) Windows NT
16 3 (0.38%) Windows 2000 Server
17 2 (0.25%) VME
Processes & Methodologies
1 220 (27.67%) ITIL
2 38 (4.78%) Service Management
3 27 (3.40%) Incident Management
4 23 (2.89%) Problem Management
5 21 (2.64%) Service Delivery
6 16 (2.01%) Disaster Recovery
7 13 (1.64%) ITSM
7 13 (1.64%) CRM
8 12 (1.51%) Software Deployment
9 10 (1.26%) Change Management
10 8 (1.01%) Information Security
10 8 (1.01%) ITIL V3
11 6 (0.75%) BCP
12 5 (0.63%) Web Design
12 5 (0.63%) Knowledge Management
13 4 (0.50%) Migration
13 4 (0.50%) Software Distribution
13 4 (0.50%) Mobile Device Management
14 3 (0.38%) Logistics
14 3 (0.38%) Network Monitoring
Programming Languages
1 13 (1.64%) SQL
2 5 (0.63%) C
3 3 (0.38%) PowerShell
4 2 (0.25%) C#
5 1 (0.13%) VB
Qualifications
1 45 (5.66%) Microsoft Certification
2 42 (5.28%) Security Cleared
3 37 (4.65%) SC Cleared
4 33 (4.15%) MCP
5 24 (3.02%) Degree
6 17 (2.14%) MCSE
7 15 (1.89%) DV Cleared
8 13 (1.64%) ITIL Certification
9 10 (1.26%) MCITP
9 10 (1.26%) A+ Certification
10 8 (1.01%) CCNA
10 8 (1.01%) Cisco Certification
11 7 (0.88%) MCSA
12 6 (0.75%) MCTS
13 4 (0.50%) MCDST
14 3 (0.38%) MOS
15 2 (0.25%) HNC
15 2 (0.25%) HND
16 1 (0.13%) EMC Certification
Quality Assurance & Compliance
1 102 (12.83%) SLA
2 2 (0.25%) ISO/IEC 27001
3 1 (0.13%) Data Quality
System Software
1 347 (43.65%) Active Directory
2 21 (2.64%) VMware Infrastructure
3 10 (1.26%) Terminal Services
4 9 (1.13%) XenApp
5 3 (0.38%) vSphere
6 2 (0.25%) VMware ESXi
7 1 (0.13%) XenServer
7 1 (0.13%) Squid
7 1 (0.13%) Terminal Server
Systems Management
1 9 (1.13%) Backup Exec
2 5 (0.63%) OpenView
2 5 (0.63%) Systems Management Server (SMS)
3 3 (0.38%) SCCM
4 2 (0.25%) OVSD
4 2 (0.25%) NetBackup
5 1 (0.13%) Cacti
5 1 (0.13%) Opsview
5 1 (0.13%) Nagios
5 1 (0.13%) ZENworks
5 1 (0.13%) Norton AntiVirus
Vendors
1 275 (34.59%) Microsoft
2 100 (12.58%) Citrix
3 53 (6.67%) Lotus
4 46 (5.79%) Remedy
5 30 (3.77%) HP
6 28 (3.52%) VMware
7 27 (3.40%) Cisco
8 18 (2.26%) McAfee
9 17 (2.14%) Apple
10 11 (1.38%) Reuters
10 11 (1.38%) Symantec
10 11 (1.38%) Adobe
11 10 (1.26%) Bloomberg
11 10 (1.26%) Altiris
12 9 (1.13%) Dell
13 6 (0.75%) CQG
13 6 (0.75%) Veeam
14 5 (0.63%) LANDesk
14 5 (0.63%) Sophos
14 5 (0.63%) SAP
Derbyshire
Senitor Associates
Rate: £8 - £14 per hour
Posted: 2 days ago
Worcester, Worcestershire
Nexere Consulting Limited
Posted: 2 days ago
South East London
Oscar Associates (UK) Ltd
Rate: £8 per hour
Posted: 2 days ago
Bicester, Oxfordshire
Opus Recruitment Solutions Ltd
Rate: £80 to £90 per day
Posted: 2 days ago
Bromley, Kent
Opus Recruitment Solutions Ltd
Rate: £80 to £90 per day
Posted: 2 days ago
Oldham, Lancashire
Spring Technology
Rate: £10.00 - £13.00 per hour
Posted: 2 days ago
London
ComputAppoint
Rate: £170 - £200 per day
Posted: 2 days ago
City, London
Baker & McKenzie
Rate: Competitive
Posted: 2 days ago
Wokingham, Berkshire
Austin Fraser
Rate: £10 - £15 per hour
Posted: 2 days ago
Salisbury, Wiltshire
SmartSourcing plc
Posted: 3 days ago
Warrington, Cheshire
Venturi
Rate: £8 - £9 per hour
Posted: 3 days ago
City, London
Connectus
Rate: £120 - £150 per day
Posted: 3 days ago
West Midlands
Computer People
Rate: £8.50 - £9.50 per hour
Posted: 4 days ago
Walsall, West Midlands (County)
Certes Computing Ltd
Rate: £9.66 - £11.26 per hour
Posted: 4 days ago
Tewkesbury, Gloucestershire
Connectus
Rate: £24000 - £27000 per annum
Posted: 4 days ago
Sheffield, South Yorkshire
Candidate Source
Rate: Competitive
Posted: 5 days ago
Portsmouth, Hampshire
Connectus
Rate: £10.75 - £13.25 per hour
Posted: 5 days ago
Guildford, Surrey
Lorien Resourcing
Posted: 5 days ago
Coventry, West Midlands (County)
CPS Group UK
Rate: £10 per hour
Posted: 5 days ago
City, London
TEKsystems
Rate: £10 - £13 per hour
Posted: 5 days ago