The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
First Line Support
UK
Rank 386 366 292
Rank change year-on-year
-20 -74
Contract jobs requiring a 1st Line Support 207 269 371
As % of all contract IT jobs located in the UK 0.47% 0.53% 0.73%
As % of the Job Titles category 0.50% 0.56% 0.77%
Number of daily rates quoted 83 114 125
Median daily rate £116 £120 £125
Median daily rate % change year-on-year
-3.12% -4.00%
90% offered a daily rate of more than £91 £87 £75
10% offered a daily rate of more than £175 £175 £175
UK excluding London median daily rate £113 £120 £123
% change year-on-year
-6.25% -2.04%
Number of hourly rates quoted 79 100 165
Median hourly rate £12.45 £11.50 £11.75
Median hourly rate % change year-on-year
+8.26% -2.12%
90% offered a hourly rate of more than £10.00 £9.50 £9.00
10% offered a hourly rate of more than £15.00 £17.50 £16.45
UK excluding London median hourly rate £12.45 £11.00 £11.75
% change year-on-year
+13.18% -6.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
41742 48106 48047
As % of all contract IT jobs located in the UK 94.76% 94.76% 94.68%
Number of daily rates quoted 27155 30643 30207
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £588 £570
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1485 1758 1889
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year
+2.85% +6.06%
90% offered a hourly rate of more than £11.13 £10.88 £10.59
10% offered a hourly rate of more than £45.50 £47.50 £38.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 22 January 2017.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 192 £116 -3.12% 69
South East +14 57 £119 +10.46% 21
London -31 44 £175 +34.61% 8
South West +22 22 £110 +10.00% 6
West Midlands +8 22 £108 -41.09% 6
Surrey +22 18 £193 +83.33% 5
Yorkshire +2 16 £125 +4.16% 6
East of England -10 15 £120 +20.00% 4
North West +21 12 £110 -20.00% 10
West Yorkshire +12 12 £125 +4.16% 3
Berkshire +21 11 £100 +23.07% 6
Hampshire +9 11 £91 - 3
Gloucestershire +8 10 £111 +18.66%
Leeds +3 10 £125 +4.16% 1
Guildford +2 9 - - 2
Cambridgeshire -2 9 - -
Oxfordshire +3 8 £145 +70.58% 1
City of London -6 8 £175 +75.00%
Gloucester - 8 £110 -
Manchester +15 7 £110 -26.66% 7
Birmingham -3 7 £115 -36.98% 2
Scotland +26 6 £110 +26.43% 1
Reading +18 6 £100 +23.07% 5
Cheshire +26 5 £105 -16.00%
Southampton +8 5 £90 -
Wales +3 5 £168 +21.81% 1
Bristol +3 5 £95 -5.00%
Farnham -2 5 - -
Peterborough -7 5 - -
Warwick - 5 £84 -

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 22 January 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 256 (54.70%) Windows
2 218 (46.58%) Active Directory
3 165 (35.26%) MS Office
4 156 (33.33%) Microsoft
5 123 (26.28%) Windows 7
6 91 (19.44%) ITIL
7 69 (14.74%) MS Excel
8 50 (10.68%) SLA
9 40 (8.55%) Citrix
10 35 (7.48%) Service Management
11 34 (7.26%) Windows XP
12 33 (7.05%) Incident Management
13 28 (5.98%) MS Exchange
14 27 (5.77%) TCP/IP
14 27 (5.77%) VMware
14 27 (5.77%) Windows Server
15 25 (5.34%) Service Delivery
16 24 (5.13%) Apple
16 24 (5.13%) Windows 10
16 24 (5.13%) Security Cleared
17 23 (4.91%) Windows Server 2008
18 21 (4.49%) Time Management
19 20 (4.27%) Cisco
20 19 (4.06%) SC Cleared
20 19 (4.06%) VMware Infrastructure
20 19 (4.06%) Windows 8
21 18 (3.85%) VPN
21 18 (3.85%) LAN
21 18 (3.85%) Internet
22 17 (3.63%) Finance

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (5.98%) MS Exchange
2 13 (2.78%) IBM Notes
3 11 (2.35%) Exchange Server 2010
4 6 (1.28%) SharePoint
5 5 (1.07%) Exchange Server 2007
6 4 (0.85%) Skype for Business
7 3 (0.64%) Blackberry Enterprise Server
7 3 (0.64%) Moodle
8 2 (0.43%) Exchange Server 2003
8 2 (0.43%) IIS
9 1 (0.21%) CMS
9 1 (0.21%) Exchange Server 2013
9 1 (0.21%) IBM Domino
9 1 (0.21%) SAS
Applications
1 165 (35.26%) MS Office
2 69 (14.74%) MS Excel
3 9 (1.92%) MS PowerPoint
4 7 (1.50%) Spreadsheet
5 1 (0.21%) Adobe Illustrator
5 1 (0.21%) InDesign
5 1 (0.21%) MS Visio
5 1 (0.21%) SOLIDWORKS
Business Applications
1 2 (0.43%) Remedy ITSM
2 1 (0.21%) Dynamics NAV
2 1 (0.21%) SAP FI
Cloud Services
1 17 (3.63%) Office 365
2 8 (1.71%) Google Drive
3 7 (1.50%) Microsoft Azure
4 3 (0.64%) G Suite
5 1 (0.21%) Google Play
5 1 (0.21%) Mimecast
5 1 (0.21%) SaaS
Communications & Networking
1 27 (5.77%) TCP/IP
2 18 (3.85%) Internet
2 18 (3.85%) LAN
2 18 (3.85%) VPN
3 16 (3.42%) Firewall
4 14 (2.99%) WAN
5 12 (2.56%) DNS
6 11 (2.35%) VoIP
7 9 (1.92%) DHCP
7 9 (1.92%) Wireless
8 7 (1.50%) Remote Desktop
9 6 (1.28%) Skype
10 4 (0.85%) ATM
10 4 (0.85%) VLAN
11 3 (0.64%) Broadband
11 3 (0.64%) Ethernet
11 3 (0.64%) FTP
11 3 (0.64%) HTTP
11 3 (0.64%) SNMP
11 3 (0.64%) VPLS
Database & Business Intelligence
1 3 (0.64%) Oracle Database
1 3 (0.64%) RDBMS
1 3 (0.64%) Relational Database
1 3 (0.64%) SQL Server
2 1 (0.21%) Oracle Reports
2 1 (0.21%) SQL Server 2000
2 1 (0.21%) SQL Server 2005
2 1 (0.21%) SQL Server 2008
Development Applications
1 6 (1.28%) JIRA
2 2 (0.43%) SQL Server Management Studio (SSMS)
3 1 (0.21%) ClearCase
General
1 17 (3.63%) Finance
2 16 (3.42%) Law
3 15 (3.21%) Retail
4 11 (2.35%) Legal
4 11 (2.35%) Telecoms
5 6 (1.28%) German Language
6 4 (0.85%) Banking
7 3 (0.64%) Dutch Language
7 3 (0.64%) Electronics
7 3 (0.64%) Investment Banking
7 3 (0.64%) Spanish Language
8 2 (0.43%) Advertising
8 2 (0.43%) Financial Institution
8 2 (0.43%) Marketing
9 1 (0.21%) French Language
9 1 (0.21%) Manufacturing
9 1 (0.21%) Military
9 1 (0.21%) Pharmaceutical
9 1 (0.21%) Polish Language
9 1 (0.21%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.64%) Middleware
1 3 (0.64%) X-Windows
2 2 (0.43%) HTML
Miscellaneous
1 16 (3.42%) Analytical Skills
1 16 (3.42%) Blackberry
2 14 (2.99%) iPhone
3 12 (2.56%) Smartphone
4 11 (2.35%) EPoS
5 10 (2.14%) NHS
6 7 (1.50%) Computer Science
6 7 (1.50%) Fat Client
6 7 (1.50%) Thin Client
7 6 (1.28%) iPad
7 6 (1.28%) Management Information System
8 5 (1.07%) Video Conferencing
9 4 (0.85%) IPTV
10 3 (0.64%) e-Learning
10 3 (0.64%) Over-the-Top Content
10 3 (0.64%) STB
10 3 (0.64%) Video on Demand
11 1 (0.21%) Data Protection Act
11 1 (0.21%) Digital Media
11 1 (0.21%) Mobile App
Operating Systems
1 256 (54.70%) Windows
2 123 (26.28%) Windows 7
3 34 (7.26%) Windows XP
4 27 (5.77%) Windows Server
5 24 (5.13%) Windows 10
6 23 (4.91%) Windows Server 2008
7 19 (4.06%) Windows 8
8 15 (3.21%) Android
8 15 (3.21%) Apple iOS
9 11 (2.35%) Mac OS X
10 9 (1.92%) Linux
10 9 (1.92%) Windows Vista
11 8 (1.71%) Windows Server 2003
12 7 (1.50%) Mac OS
12 7 (1.50%) Windows 2000
12 7 (1.50%) Windows Server 2012
13 4 (0.85%) Unix
14 2 (0.43%) Windows Mobile
15 1 (0.21%) AIX
15 1 (0.21%) Ubuntu
Processes & Methodologies
1 91 (19.44%) ITIL
2 35 (7.48%) Service Management
3 33 (7.05%) Incident Management
4 25 (5.34%) Service Delivery
5 21 (4.49%) Time Management
6 16 (3.42%) Network Management
7 10 (2.14%) ITSM
8 8 (1.71%) Asset Management
9 7 (1.50%) Problem Management
10 4 (0.85%) High Availability
10 4 (0.85%) Root Cause Analysis
11 3 (0.64%) Change Management
11 3 (0.64%) CRM
11 3 (0.64%) Email Management
11 3 (0.64%) ERP
11 3 (0.64%) Network Architecture
11 3 (0.64%) Network Monitoring
11 3 (0.64%) Ticket Management
12 2 (0.43%) Information Security
12 2 (0.43%) Workflow
Programming Languages
1 9 (1.92%) SQL
2 3 (0.64%) Java
3 2 (0.43%) T-SQL
4 1 (0.21%) C
4 1 (0.21%) JavaScript
4 1 (0.21%) PHP
4 1 (0.21%) PowerShell
Qualifications
1 24 (5.13%) Security Cleared
2 19 (4.06%) SC Cleared
3 14 (2.99%) DBS Check
4 8 (1.71%) Degree
4 8 (1.71%) ITIL Certification
4 8 (1.71%) Microsoft Certification
5 7 (1.50%) CCNA
5 7 (1.50%) Cisco Certification
6 6 (1.28%) CTC Cleared
6 6 (1.28%) ITIL Foundation Certificate
6 6 (1.28%) MOS
7 4 (0.85%) CCIP
7 4 (0.85%) CCNP
7 4 (0.85%) DV Cleared
8 3 (0.64%) BPSS Clearance
8 3 (0.64%) JNCIA
8 3 (0.64%) MCP
9 1 (0.21%) ECDL
9 1 (0.21%) HND
9 1 (0.21%) MCTS
Quality Assurance & Compliance
1 50 (10.68%) SLA
2 3 (0.64%) Disclosure Scotland
System Software
1 218 (46.58%) Active Directory
2 19 (4.06%) VMware Infrastructure
3 3 (0.64%) Terminal Services
4 1 (0.21%) Hyper-V
4 1 (0.21%) NFS
4 1 (0.21%) Virtual Machines
4 1 (0.21%) VMware ESX
4 1 (0.21%) XenApp
Systems Management
1 7 (1.50%) SCCM
2 3 (0.64%) DameWare
3 2 (0.43%) AirWatch
3 2 (0.43%) Nagios
4 1 (0.21%) Backup Exec
4 1 (0.21%) BladeLogic
4 1 (0.21%) Cisco Prime
4 1 (0.21%) Forefront Identity Manager
4 1 (0.21%) OpenView Configuration Management
4 1 (0.21%) SCSM
4 1 (0.21%) ServiceCenter
4 1 (0.21%) ZENworks
Vendors
1 156 (33.33%) Microsoft
2 40 (8.55%) Citrix
3 27 (5.77%) VMware
4 24 (5.13%) Apple
5 20 (4.27%) Cisco
6 16 (3.42%) ServiceNow
7 14 (2.99%) HP
8 13 (2.78%) Lotus
9 12 (2.56%) Google
10 8 (1.71%) LANDesk
10 8 (1.71%) Remedy
11 7 (1.50%) SAP
12 5 (1.07%) Avaya
12 5 (1.07%) Juniper
12 5 (1.07%) Oracle
13 4 (0.85%) Mitel
14 3 (0.64%) Huawei
15 2 (0.43%) Dell
15 2 (0.43%) Sun
15 2 (0.43%) Symantec
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