The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 352 287 327
Rank change year-on-year
-65 +40
Contract jobs requiring a 1st Line Support 314 385 289
As % of all contract IT jobs located in the UK 0.53% 0.68% 0.54%
As % of the Job Titles category 0.57% 0.74% 0.58%
Number of daily rates quoted 100 157 73
Average daily rate
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£123 £115 £120
Average daily rate % change year-on-year
+6.52% -4.16%
90% offered a daily rate of more than £87 £75 £70
10% offered a daily rate of more than £202 £180 £165
UK excluding London average daily rate £110 £110 £100
% change year-on-year
- +10.00%
Number of hourly rates quoted 154 172 145
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.43 £9.50 £9.00
10% offered a hourly rate of more than £17.20 £17.00 £18.35
UK excluding London average hourly rate £12.00 £11.88 £11.00
% change year-on-year
+1.05% +7.95%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54988 52129 49569
As % of all contract IT jobs located in the UK 92.79% 92.20% 92.82%
Number of daily rates quoted 35155 31640 29452
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2023 2014 2146
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.10 £40.00
UK excluding London average hourly rate £17.24 £17.00 £17.00
% change year-on-year
+1.41% -

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 285 £120 - 58
South East -37 72 £108 -10.41% 9
London -45 69 £150 +5.26% 11
Yorkshire -19 30 £100 -18.36% 6
North West -20 30 £115 +9.52% 10
East of England +8 29 £110 -2.22% 8
Hampshire +10 19 £105 -10.63% 3
West Yorkshire -23 19 £110 - 6
West Midlands -14 16 £100 -16.66% 6
East Midlands -2 15 £90 - 4
South West -3 15 £125 -14.67% 4
Berkshire +4 14 £120 +2.12% 1
Scotland -6 13 £180 +80.00% 1
Cambridgeshire +3 12 £126 -15.83% 2
Cheshire -14 12 £90 -14.28% 6
Manchester -19 11 £115 - 4
Buckinghamshire -21 11 £140 +16.25%
Milton Keynes -12 10 £140 +24.44%
Oxfordshire -15 10 £100 +17.64% 1
Leeds -23 10 £120 +9.09% 2
Southampton +11 9 - -
Reading -3 9 - -
Wales -8 9 £160 - 1
Peterborough +6 8 £113 - 1
Coventry +2 8 £100 - 2
Surrey -6 8 £95 -30.90% 2
South Yorkshire -9 8 - -
North East -25 8 £95 -
City of London -10 7 £110 -15.38% 2
Tyne and Wear -23 7 - -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 390 (60.47%) Windows
2 287 (44.50%) Active Directory
3 262 (40.62%) Microsoft
4 242 (37.52%) MS Office
5 195 (30.23%) Windows 7
6 188 (29.15%) ITIL
7 142 (22.02%) Windows XP
8 122 (18.91%) MS Excel
9 84 (13.02%) SLA
10 80 (12.40%) MS Exchange
11 73 (11.32%) Citrix
12 69 (10.70%) Incident Management
13 58 (8.99%) Security Cleared
14 51 (7.91%) Windows Server 2008
15 49 (7.60%) Cisco
15 49 (7.60%) Service Management
16 46 (7.13%) TCP/IP
16 46 (7.13%) Analytical Skills
17 43 (6.67%) Windows Server 2003
17 43 (6.67%) SC Cleared
18 41 (6.36%) Windows 8
19 40 (6.20%) HP
20 37 (5.74%) Finance
21 36 (5.58%) Blackberry
22 35 (5.43%) VMware
23 34 (5.27%) Internet
23 34 (5.27%) DHCP
23 34 (5.27%) Office 365
24 33 (5.12%) DNS
25 31 (4.81%) Windows Server 2012

1st Line Support
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (12.40%) MS Exchange
2 19 (2.95%) IBM Notes
3 18 (2.79%) SharePoint
3 18 (2.79%) Exchange Server 2010
4 14 (2.17%) Exchange Server 2007
5 9 (1.40%) Lync
6 7 (1.09%) Blackberry Enterprise Server
7 5 (0.78%) Exchange Server 2013
8 3 (0.47%) IIS
9 2 (0.31%) Exchange Server 2003
9 2 (0.31%) SharePoint Server
9 2 (0.31%) WorkSite
9 2 (0.31%) Moodle
9 2 (0.31%) SharePoint 2013
10 1 (0.16%) WinCC
10 1 (0.16%) CMS
10 1 (0.16%) JBoss
Applications
1 242 (37.52%) MS Office
2 122 (18.91%) MS Excel
3 12 (1.86%) MS PowerPoint
4 7 (1.09%) MS Visio
5 3 (0.47%) MS Project
6 1 (0.16%) Spreadsheet
6 1 (0.16%) Adobe Creative Suite
Business Applications
1 5 (0.78%) Dynamics CRM
2 1 (0.16%) Eikon
2 1 (0.16%) Oracle Applications
2 1 (0.16%) Dynamics NAV
Cloud Services
1 34 (5.27%) Office 365
2 7 (1.09%) Google Apps
3 3 (0.47%) OneDrive
4 1 (0.16%) Google Analytics
4 1 (0.16%) Microsoft Azure
Communications & Networking
1 46 (7.13%) TCP/IP
2 34 (5.27%) DHCP
2 34 (5.27%) Internet
3 33 (5.12%) DNS
4 22 (3.41%) WAN
5 21 (3.26%) LAN
6 19 (2.95%) VoIP
7 9 (1.40%) VPN
8 8 (1.24%) Firewall
9 4 (0.62%) Wi-Fi
9 4 (0.62%) Wireless
9 4 (0.62%) SSL
10 3 (0.47%) SAN
10 3 (0.47%) Skype
10 3 (0.47%) IP Telephony
10 3 (0.47%) SMS
11 2 (0.31%) Ethernet
11 2 (0.31%) SSH
11 2 (0.31%) VLAN
11 2 (0.31%) WebEx
Database & Business Intelligence
1 12 (1.86%) SQL Server
2 2 (0.31%) SQL Server Reporting Services
2 2 (0.31%) SQL Server 2008
3 1 (0.16%) SQL Server 2005
Development Applications
1 7 (1.09%) Visual Studio
1 7 (1.09%) Subversion
2 1 (0.16%) JIRA
2 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 37 (5.74%) Finance
2 25 (3.88%) Retail
3 14 (2.17%) German Language
4 13 (2.02%) Legal
5 12 (1.86%) Telecoms
6 9 (1.40%) Banking
6 9 (1.40%) Advertising
7 7 (1.09%) Investment Banking
8 6 (0.93%) French Language
9 5 (0.78%) Law
10 4 (0.62%) Games
10 4 (0.62%) Spanish Language
11 3 (0.47%) Dutch Language
11 3 (0.47%) Marketing
12 2 (0.31%) Military
12 2 (0.31%) Local Government
12 2 (0.31%) Back Office
13 1 (0.16%) Financial Institution
13 1 (0.16%) Publishing
13 1 (0.16%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (1.55%) HTML
2 8 (1.24%) .NET
3 7 (1.09%) ASP.NET
3 7 (1.09%) XML
4 2 (0.31%) X-Windows
4 2 (0.31%) Silverlight
5 1 (0.16%) ASP.NET Web API
5 1 (0.16%) WCF
Miscellaneous
1 46 (7.13%) Analytical Skills
2 36 (5.58%) Blackberry
3 21 (3.26%) NHS
4 14 (2.17%) PDA
5 12 (1.86%) iPhone
6 10 (1.55%) Device Driver
7 8 (1.24%) EPoS
7 8 (1.24%) Mathematics
8 7 (1.09%) Management Information System
9 6 (0.93%) Thin Client
9 6 (0.93%) Enterprise Software
9 6 (0.93%) Fat Client
10 5 (0.78%) Video Conferencing
10 5 (0.78%) iPad
10 5 (0.78%) Client/Server
10 5 (0.78%) Smartphone
11 4 (0.62%) Computer Science
12 2 (0.31%) FMCG
12 2 (0.31%) Statistics
12 2 (0.31%) VLE
Operating Systems
1 390 (60.47%) Windows
2 195 (30.23%) Windows 7
3 142 (22.02%) Windows XP
4 51 (7.91%) Windows Server 2008
5 43 (6.67%) Windows Server 2003
6 41 (6.36%) Windows 8
7 31 (4.81%) Windows Server 2012
7 31 (4.81%) Android
8 20 (3.10%) Linux
9 18 (2.79%) Apple iOS
10 14 (2.17%) Windows 2000 Server
11 10 (1.55%) Mac OS
12 8 (1.24%) Mac OS X
12 8 (1.24%) UNIX
13 3 (0.47%) Windows Mobile
13 3 (0.47%) Windows Vista
14 2 (0.31%) BlackBerry OS
14 2 (0.31%) Windows NT
14 2 (0.31%) Windows Phone
15 1 (0.16%) Windows 2000
Processes & Methodologies
1 188 (29.15%) ITIL
2 69 (10.70%) Incident Management
3 49 (7.60%) Service Management
4 21 (3.26%) ITSM
5 19 (2.95%) Service Delivery
6 13 (2.02%) CRM
6 13 (2.02%) Project Management
6 13 (2.02%) Stakeholder Engagement
7 10 (1.55%) Configuration Management
8 9 (1.40%) Problem Management
9 8 (1.24%) Knowledge Management
9 8 (1.24%) Time Management
9 8 (1.24%) Agile Software Development
9 8 (1.24%) Root Cause Analysis
10 7 (1.09%) Asset Management
10 7 (1.09%) Migration
10 7 (1.09%) Waterfall
11 6 (0.93%) ITIL V3
11 6 (0.93%) Change Management
12 5 (0.78%) Information Security
Programming Languages
1 27 (4.19%) SQL
2 7 (1.09%) T-SQL
2 7 (1.09%) C#
3 3 (0.47%) C
4 2 (0.31%) Java
5 1 (0.16%) JavaScript
5 1 (0.16%) Perl
5 1 (0.16%) VB
5 1 (0.16%) VB.NET
5 1 (0.16%) VBA
5 1 (0.16%) PowerShell
5 1 (0.16%) R
Qualifications
1 58 (8.99%) Security Cleared
2 43 (6.67%) SC Cleared
3 27 (4.19%) ITIL Foundation Certificate
4 24 (3.72%) Microsoft Certification
5 22 (3.41%) MCP
6 20 (3.10%) CCNA
6 20 (3.10%) Cisco Certification
6 20 (3.10%) Degree
7 16 (2.48%) ITIL Certification
8 14 (2.17%) DV Cleared
9 9 (1.40%) MCSE
10 7 (1.09%) MCITP
11 6 (0.93%) MCSA
12 3 (0.47%) A+ Certification
13 2 (0.31%) PRINCE2 Practitioner
14 1 (0.16%) CCENT
14 1 (0.16%) NVQ Level 3
14 1 (0.16%) PMP
14 1 (0.16%) PMI Certification
14 1 (0.16%) MCTS
Quality Assurance & Compliance
1 84 (13.02%) SLA
2 2 (0.31%) QA
System Software
1 287 (44.50%) Active Directory
2 11 (1.71%) XenApp
3 10 (1.55%) VMware Infrastructure
4 4 (0.62%) Terminal Services
5 3 (0.47%) Hyper-V
6 2 (0.31%) VMware ESXi
6 2 (0.31%) Terminal Server
7 1 (0.16%) ISA Server
7 1 (0.16%) BitLocker
Systems Management
1 30 (4.65%) SCCM
2 7 (1.09%) OVSD
3 4 (0.62%) Backup Exec
4 3 (0.47%) DameWare
5 1 (0.16%) ServiceCenter
5 1 (0.16%) Tivoli
5 1 (0.16%) Tivoli Storage Manager
5 1 (0.16%) Netcool
5 1 (0.16%) OpenView Configuration Management
5 1 (0.16%) ZENworks
5 1 (0.16%) HP Data Protector
5 1 (0.16%) AirWatch
5 1 (0.16%) NetVault Backup
Vendors
1 262 (40.62%) Microsoft
2 73 (11.32%) Citrix
3 49 (7.60%) Cisco
4 40 (6.20%) HP
5 35 (5.43%) VMware
6 26 (4.03%) Apple
7 20 (3.10%) McAfee
8 19 (2.95%) Lotus
9 16 (2.48%) Symantec
9 16 (2.48%) Remedy
10 15 (2.33%) Adobe
11 13 (2.02%) Google
12 11 (1.71%) Dell
13 10 (1.55%) LANDesk
14 7 (1.09%) ServiceNow
14 7 (1.09%) CommVault
15 6 (0.93%) Sun
15 6 (0.93%) Oracle
16 4 (0.62%) Wyse
17 3 (0.47%) Salesforce.com
West Yorkshire
Connectus
Rate: £8.5 - £10.35 per hour
Posted: 4 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 hours ago
South Wales
Connectus
Rate: £11 - £13.7 per hour
Posted: 7 hours ago
Essex
Marcus Donald People
Rate: £90 - £100 per day
Posted: 7 hours ago
Leicestershire
Thebes IT
Rate: £60 - £80 per day
Posted: 9 hours ago
Aberdeen, Aberdeenshire
Cathcart Associates Ltd
Rate: £9 - £11 per hour
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 5 days ago
Birmingham, West Midlands (County)
LA International
Rate: £175 - £190 per day
Posted: 5 days ago
Crewe, Cheshire
Oscar Associates (UK) Ltd
Rate: £12 per hour
Posted: 5 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Posted: 5 days ago
Bradford
Hays IT - Uk Posting account
Rate: £10.00 - £14.00 per hour
Posted: 7 days ago
Cornwall
Computer Futures
Rate: £100 - £125 per day + competitive
Posted: 14 days ago
Bradford
Hays IT - Uk Posting account
Rate: £9.00 - £11.00 per hour
Posted: 19 days ago
Farnborough
Austin Fraser Limited
Rate: £10 - £15 per hour
Posted: 22 days ago
Coventry
Quantica Technology - London
Rate: £80 - £110 per day
Posted: 22 days ago