The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 301 321 310
Rank change year-on-year
+20 -11
Contract jobs requiring a 1st Line Support 376 292 325
As % of all contract IT jobs located in the UK 0.66% 0.55% 0.55%
As % of the Job Titles category 0.72% 0.60% 0.59%
Number of daily rates quoted 156 80 91
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£115 £116 £115
Average daily rate % change year-on-year
-1.07% +1.08%
90% offered a daily rate of more than £75 £70 £99
10% offered a daily rate of more than £180 £161 £174
UK excluding London average daily rate £110 £90 £110
% change year-on-year
+22.22% -18.18%
Number of hourly rates quoted 169 145 137
Average hourly rate £11.50 £11.50 £12.49
Average hourly rate % change year-on-year
- -7.92%
90% offered a hourly rate of more than £9.50 £9.00 £9.50
10% offered a hourly rate of more than £17.00 £17.50 £16.50
UK excluding London average hourly rate £11.88 £11.25 £12.00
% change year-on-year
+5.55% -6.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52334 49033 54752
As % of all contract IT jobs located in the UK 91.28% 92.74% 92.88%
Number of daily rates quoted 31946 29302 30708
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £230
10% offered a daily rate of more than £550 £575 £550
UK excluding London average daily rate £355 £350 £340
% change year-on-year
+1.42% +2.94%
Number of hourly rates quoted 2035 2098 2640
Average hourly rate £16.84 £17.00 £18.50
Average hourly rate % change year-on-year
-0.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 15 September 2014.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 15 September 2014.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 336 £121 +0.41% 60
London +29 102 £138 +9.12% 10
South East +19 93 £120 -20.00% 21
West Midlands -4 33 £120 +11.11% 4
City of London +28 28 £143 +14.00% 5
North West -5 27 £105 -25.00% 9
Yorkshire +12 22 £116 +5.68% 5
Buckinghamshire +11 22 £121 -11.81% 3
East of England -29 22 £113 +12.50% 3
South West -37 18 £141 +40.75% 2
Milton Keynes +13 17 £113 -18.18% 3
Hampshire -21 16 £118 - 3
West Sussex +15 15 £120 - 1
West Yorkshire +3 15 £87 -20.51% 5
Scotland -1 14 £98 +8.33% 1
Cheshire +14 13 £105 - 3
East Midlands -13 12 - - 3
Manchester -13 12 - - 5
Wiltshire -8 10 £141 +75.93% 2
Surrey +10 9 £143 -5.00% 7
Berkshire +3 9 £103 -54.44% 3
Hertfordshire -15 9 £110 - 1
Leeds +7 8 £87 -20.51%
Coventry -2 8 - -
Reading +9 7 £103 - 1
Edinburgh -5 7 £105 -
Oxfordshire -8 7 £85 - 1
Swindon -2 6 £147 +83.12% 1
Basingstoke +17 5 £125 - 1
Stevenage +2 5 - -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 15 September 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 511 (64.77%) Windows
2 336 (42.59%) Active Directory
3 321 (40.68%) MS Office
4 260 (32.95%) Microsoft
5 253 (32.07%) Windows 7
6 225 (28.52%) ITIL
7 214 (27.12%) Windows XP
8 210 (26.62%) MS Excel
9 114 (14.45%) Citrix
10 102 (12.93%) SLA
11 75 (9.51%) Finance
12 71 (9.00%) MS Exchange
13 67 (8.49%) Analytical Skills
14 58 (7.35%) Windows Server 2008
15 57 (7.22%) IBM Notes
15 57 (7.22%) Lotus
16 56 (7.10%) Retail
17 51 (6.46%) Security Cleared
18 50 (6.34%) Blackberry
19 45 (5.70%) SC Cleared
20 43 (5.45%) Microsoft Certification
21 41 (5.20%) Windows Server 2003
21 41 (5.20%) Incident Management
22 38 (4.82%) Service Management
23 36 (4.56%) Windows 8
24 32 (4.06%) TCP/IP
25 31 (3.93%) MCP
25 31 (3.93%) Banking
26 30 (3.80%) LAN
27 26 (3.30%) HP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 15 September 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (9.00%) MS Exchange
2 57 (7.22%) IBM Notes
3 19 (2.41%) Exchange Server 2010
4 16 (2.03%) Exchange Server 2003
5 13 (1.65%) Blackberry Enterprise Server
5 13 (1.65%) Exchange Server 2007
6 9 (1.14%) SharePoint
7 5 (0.63%) Lync
8 4 (0.51%) WorkSite
9 2 (0.25%) Lotus Domino
9 2 (0.25%) SharePoint 2010
10 1 (0.13%) Exchange Server 2013
10 1 (0.13%) CMS
10 1 (0.13%) Exchange Server 2000
Applications
1 321 (40.68%) MS Office
2 210 (26.62%) MS Excel
3 24 (3.04%) MS PowerPoint
4 3 (0.38%) Spreadsheet
4 3 (0.38%) MS Visio
Business Applications
1 4 (0.51%) Remedy ITSM
2 2 (0.25%) Dynamics CRM
3 1 (0.13%) Oracle Financials
Cloud Services
1 10 (1.27%) Office 365
2 1 (0.13%) Cloud Computing
2 1 (0.13%) SaaS
2 1 (0.13%) Google Apps
Communications & Networking
1 32 (4.06%) TCP/IP
2 30 (3.80%) LAN
3 22 (2.79%) WAN
3 22 (2.79%) VPN
4 19 (2.41%) Internet
5 12 (1.52%) VoIP
6 8 (1.01%) Intranet
7 7 (0.89%) Wireless
7 7 (0.89%) DNS
8 6 (0.76%) Firewall
9 4 (0.51%) ADSL
9 4 (0.51%) DHCP
10 3 (0.38%) Ethernet
11 2 (0.25%) Broadband
11 2 (0.25%) SAN
11 2 (0.25%) IP Telephony
12 1 (0.13%) BIG-IP
12 1 (0.13%) Cisco IPT
12 1 (0.13%) Unified Communications
12 1 (0.13%) Wi-Fi
Database & Business Intelligence
1 3 (0.38%) SQL Server
2 2 (0.25%) MS Access
3 1 (0.13%) Oracle Database
General
1 75 (9.51%) Finance
2 56 (7.10%) Retail
3 31 (3.93%) Banking
4 24 (3.04%) Legal
5 17 (2.15%) Telecoms
6 14 (1.77%) Law
6 14 (1.77%) Investment Banking
6 14 (1.77%) French Language
7 5 (0.63%) International Banking
7 5 (0.63%) Back Office
8 4 (0.51%) Military
8 4 (0.51%) Manufacturing
9 3 (0.38%) German Language
9 3 (0.38%) Dutch Language
10 2 (0.25%) Automotive
11 1 (0.13%) Advertising
11 1 (0.13%) Italian Language
11 1 (0.13%) Spanish Language
11 1 (0.13%) Mandarin Language
11 1 (0.13%) Cantonese Language
Libraries, Frameworks & Software Standards
1 2 (0.25%) .NET
2 1 (0.13%) EDI
2 1 (0.13%) Application Packaging
Miscellaneous
1 67 (8.49%) Analytical Skills
2 50 (6.34%) Blackberry
3 17 (2.15%) NHS
4 13 (1.65%) iPhone
5 11 (1.39%) Fat Client
5 11 (1.39%) Thin Client
5 11 (1.39%) Management Information System
6 8 (1.01%) iPad
7 7 (0.89%) Video Conferencing
8 6 (0.76%) Handset
8 6 (0.76%) Client/Server
9 5 (0.63%) Mathematics
10 3 (0.38%) Smartphone
11 2 (0.25%) FMCG
11 2 (0.25%) Informatics
11 2 (0.25%) Social Media
11 2 (0.25%) User Experience
12 1 (0.13%) HP StorageWorks
12 1 (0.13%) EqualLogic
12 1 (0.13%) GIS
Operating Systems
1 511 (64.77%) Windows
2 253 (32.07%) Windows 7
3 214 (27.12%) Windows XP
4 58 (7.35%) Windows Server 2008
5 41 (5.20%) Windows Server 2003
6 36 (4.56%) Windows 8
7 17 (2.15%) Windows Vista
8 16 (2.03%) UNIX
9 11 (1.39%) Windows 2000
10 10 (1.27%) Linux
11 8 (1.01%) Android
12 7 (0.89%) Mac OS
13 6 (0.76%) Mac OS X
14 5 (0.63%) Solaris
14 5 (0.63%) Windows Server 2012
15 4 (0.51%) Windows 2000 Server
16 3 (0.38%) Apple iOS
17 2 (0.25%) Red Hat Enterprise Linux
17 2 (0.25%) Windows NT
18 1 (0.13%) NetWare
Processes & Methodologies
1 225 (28.52%) ITIL
2 41 (5.20%) Incident Management
3 38 (4.82%) Service Management
4 20 (2.53%) Service Delivery
5 12 (1.52%) Software Deployment
6 11 (1.39%) CRM
7 10 (1.27%) Kalman Filter
8 9 (1.14%) ITSM
8 9 (1.14%) Problem Management
9 8 (1.01%) Change Management
10 7 (0.89%) Migration
10 7 (0.89%) ITIL V3
11 5 (0.63%) Time Management
12 4 (0.51%) Mentoring
12 4 (0.51%) Coaching
12 4 (0.51%) Network Monitoring
12 4 (0.51%) Software Distribution
13 3 (0.38%) Network Management
13 3 (0.38%) Information Security
13 3 (0.38%) Asset Management
Programming Languages
1 11 (1.39%) SQL
2 9 (1.14%) C
3 3 (0.38%) VBA
3 3 (0.38%) PowerShell
4 2 (0.25%) C#
Qualifications
1 51 (6.46%) Security Cleared
2 45 (5.70%) SC Cleared
3 43 (5.45%) Microsoft Certification
4 31 (3.93%) MCP
5 23 (2.92%) MCSE
6 20 (2.53%) Degree
7 17 (2.15%) DV Cleared
8 12 (1.52%) ITIL Certification
9 10 (1.27%) CCNA
9 10 (1.27%) Cisco Certification
10 8 (1.01%) MCSA
10 8 (1.01%) ITIL Foundation Certificate
11 7 (0.89%) A+ Certification
11 7 (0.89%) MCITP
12 6 (0.76%) MCTS
13 3 (0.38%) MOS
14 2 (0.25%) HNC
14 2 (0.25%) HND
15 1 (0.13%) CCNP
15 1 (0.13%) MCDST
Quality Assurance & Compliance
1 102 (12.93%) SLA
2 2 (0.25%) ISO/IEC 27001
3 1 (0.13%) ISO/IEC 20000
System Software
1 336 (42.59%) Active Directory
2 10 (1.27%) Terminal Services
3 9 (1.14%) XenApp
4 8 (1.01%) VMware Infrastructure
5 4 (0.51%) VMware ESXi
6 3 (0.38%) VMware ESX
7 2 (0.25%) VMware Workstation
7 2 (0.25%) vSphere
8 1 (0.13%) XenServer
8 1 (0.13%) Terminal Server
Systems Management
1 11 (1.39%) Backup Exec
2 5 (0.63%) OpenView
2 5 (0.63%) Systems Management Server (SMS)
2 5 (0.63%) SCCM
3 3 (0.38%) NetBackup
3 3 (0.38%) OVSD
4 2 (0.25%) WSUS
4 2 (0.25%) Norton AntiVirus
4 2 (0.25%) Symantec Enterprise Vault
5 1 (0.13%) Opsview
5 1 (0.13%) SCOM
5 1 (0.13%) Cacti
5 1 (0.13%) DameWare
5 1 (0.13%) Nagios
5 1 (0.13%) ZENworks
5 1 (0.13%) Tivoli
Vendors
1 260 (32.95%) Microsoft
2 114 (14.45%) Citrix
3 57 (7.22%) Lotus
4 26 (3.30%) HP
5 24 (3.04%) Remedy
6 22 (2.79%) Cisco
7 19 (2.41%) VMware
8 13 (1.65%) Apple
9 11 (1.39%) Altiris
10 9 (1.14%) Symantec
10 9 (1.14%) McAfee
11 7 (0.89%) Oracle
11 7 (0.89%) Dell
11 7 (0.89%) Adobe
11 7 (0.89%) LANDesk
12 6 (0.76%) Veeam
12 6 (0.76%) Sophos
13 5 (0.63%) Reuters
13 5 (0.63%) Bloomberg
14 4 (0.51%) F5
Newport, Gwent
CPS Group UK
Rate: £8 - £12.50 per hour
Posted: 17 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: 3 days ago
Hoddesdon, Hertfordshire
Capita Resourcing - IT Resourcing
Rate: £10 - £12 per hour
Posted: 4 days ago
Berkshire
Venn Group - UK
Rate: 8-10 Per Hour
Posted: 4 days ago
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £16.16 per hour
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 5 days ago
South Shields, Tyne and Wear
NES Global Talent
Rate: £12 to £14 per hour
Posted: 6 days ago
City of London
Hudson - London
Rate: £90 - £110 per day
Posted: 6 days ago
Glasgow
Claremont Consulting Limited
Rate: £85 - £90 per day
Posted: 7 days ago
Halifax
Quantica Technology - London
Rate: £18000 - £20000 per annum + pro rata
Posted: 12 days ago
City of London
DP Connect
Rate: £150 - £250 per day
Posted: 12 days ago
Darlington
Hays IT - Uk Posting account
Rate: £7.00 - £15.00 per hour
Posted: 14 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £8.00 - £9.74 per hour
Posted: 17 days ago
Cardiff
CPS Group
Rate: £8 - £10 per hour
Posted: 18 days ago
London
Opus Recruitment Solutions Ltd
Rate: £100 - £120 per day
Posted: 24 days ago
Warrington
Interquest - Korus Group - Brighton
Posted: 24 days ago