The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 381 346 298
Rank change year-on-year
-35 -48
Contract jobs requiring a 1st Line Support 262 321 422
As % of all contract IT jobs located in the UK 0.52% 0.59% 0.74%
As % of the Job Titles category 0.55% 0.62% 0.79%
Number of daily rates quoted 97 105 146
Median daily rate £115 £120 £125
Median daily rate % change year-on-year
-4.16% -4.00%
90% offered a daily rate of more than £100 £83 £75
10% offered a daily rate of more than £175 £183 £175
UK excluding London median daily rate £110 £120 £110
% change year-on-year
-8.33% +9.09%
Number of hourly rates quoted 99 129 200
Median hourly rate £12.50 £12.00 £11.65
Median hourly rate % change year-on-year
+4.16% +3.00%
90% offered a hourly rate of more than £9.61 £9.50 £9.00
10% offered a hourly rate of more than £16.50 £17.77 £15.00
UK excluding London median hourly rate £12.50 £12.00 £11.50
% change year-on-year
+4.16% +4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47494 51855 53478
As % of all contract IT jobs located in the UK 94.64% 94.80% 93.30%
Number of daily rates quoted 31084 33012 33811
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.31% +2.66%
Number of hourly rates quoted 1664 2028 2194
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.00
UK excluding London median hourly rate £16.50 £17.00 £15.77
% change year-on-year
-2.94% +7.79%

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 5 December 2016.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 5 December 2016.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 243 £115 -8.00% 60
South East +28 77 £120 +14.28% 12
London -22 65 £130 -8.77% 9
East of England -4 24 £110 +22.22% 6
Surrey +35 23 £105 -2.32% 6
Hampshire +28 21 £92 - 1
South West +5 20 £110 -26.66% 2
Berkshire +7 17 £110 +6.66% 4
Cambridgeshire -2 16 £110 +37.50% 3
Yorkshire -7 16 £118 -2.08% 17
West Midlands -20 16 £108 -41.09% 6
West Yorkshire -3 11 £125 +4.16% 10
Scotland +18 10 £110 - 1
Peterborough -4 10 £110 +37.50% 2
Southampton +11 9 £91 -
City of London +8 9 £175 - 1
North West -10 9 £110 -12.00% 6
Farnham - 9 £105 -
East Midlands -11 8 £111 -7.50% 1
North East -31 8 - - 1
Gloucestershire +6 7 £113 -18.77% 2
Reading +1 7 £100 -3.03% 3
Somerset +28 6 £100 -
Cambridge +12 6 £125 - 1
Gloucester +4 6 £113 - 1
Manchester +1 6 £115 -23.33% 2
Tyne and Wear -35 6 - - 1
Farnborough - 6 - -
Bracknell +1 5 £110 -
Leeds -2 5 £125 +4.16% 8

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 5 December 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 278 (55.27%) Windows
2 220 (43.74%) Active Directory
3 172 (34.19%) Microsoft
4 164 (32.60%) MS Office
5 135 (26.84%) Windows 7
6 106 (21.07%) ITIL
7 79 (15.71%) MS Excel
8 56 (11.13%) SLA
9 40 (7.95%) Citrix
10 39 (7.75%) Service Management
11 36 (7.16%) Windows XP
12 31 (6.16%) VMware
13 30 (5.96%) Incident Management
13 30 (5.96%) Windows 8
13 30 (5.96%) Windows 10
14 28 (5.57%) Windows Server
14 28 (5.57%) MS Exchange
14 28 (5.57%) TCP/IP
15 25 (4.97%) Cisco
15 25 (4.97%) Service Delivery
15 25 (4.97%) Security Cleared
16 22 (4.37%) Office 365
17 21 (4.17%) VMware Infrastructure
18 20 (3.98%) Apple
18 20 (3.98%) ServiceNow
19 19 (3.78%) VPN
19 19 (3.78%) Android
19 19 (3.78%) Finance
20 18 (3.58%) SC Cleared
20 18 (3.58%) LAN

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (5.57%) MS Exchange
2 12 (2.39%) Exchange Server 2010
3 11 (2.19%) IBM Notes
4 5 (0.99%) SharePoint
5 4 (0.80%) Exchange Server 2007
5 4 (0.80%) Skype for Business
6 3 (0.60%) BizTalk Server
6 3 (0.60%) Blackberry Enterprise Server
6 3 (0.60%) Exchange Server 2013
6 3 (0.60%) Moodle
7 2 (0.40%) IIS
8 1 (0.20%) CMS
8 1 (0.20%) Exchange Server 2003
8 1 (0.20%) JBoss
8 1 (0.20%) SAS
Applications
1 164 (32.60%) MS Office
2 79 (15.71%) MS Excel
3 10 (1.99%) MS PowerPoint
4 7 (1.39%) Spreadsheet
5 1 (0.20%) Adobe Illustrator
5 1 (0.20%) InDesign
5 1 (0.20%) MS Visio
5 1 (0.20%) SOLIDWORKS
Business Applications
1 2 (0.40%) Remedy ITSM
2 1 (0.20%) Dynamics NAV
Cloud Services
1 22 (4.37%) Office 365
2 8 (1.59%) Google Drive
3 6 (1.19%) G Suite
3 6 (1.19%) Microsoft Azure
4 1 (0.20%) Adobe Creative Cloud
4 1 (0.20%) Google Play
4 1 (0.20%) Mimecast
4 1 (0.20%) SaaS
Communications & Networking
1 28 (5.57%) TCP/IP
2 19 (3.78%) VPN
3 18 (3.58%) LAN
4 15 (2.98%) Internet
5 14 (2.78%) Firewall
5 14 (2.78%) WAN
6 13 (2.58%) VoIP
7 10 (1.99%) DNS
8 8 (1.59%) Remote Desktop
8 8 (1.59%) Wireless
9 7 (1.39%) DHCP
10 6 (1.19%) Skype
10 6 (1.19%) Wi-Fi
11 5 (0.99%) IPv4
12 3 (0.60%) BGP
12 3 (0.60%) ICMP
12 3 (0.60%) IPv6
12 3 (0.60%) MPLS
12 3 (0.60%) OSPF
12 3 (0.60%) SAN
Database & Business Intelligence
1 4 (0.80%) SQL Server
2 3 (0.60%) RDBMS
2 3 (0.60%) Relational Database
3 2 (0.40%) Oracle Database
4 1 (0.20%) Oracle Reports
4 1 (0.20%) SQL Server 2000
4 1 (0.20%) SQL Server 2005
4 1 (0.20%) SQL Server 2008
Development Applications
1 6 (1.19%) JIRA
2 1 (0.20%) ClearCase
2 1 (0.20%) SQL Server Management Studio (SSMS)
General
1 19 (3.78%) Finance
2 16 (3.18%) Retail
3 14 (2.78%) Law
4 13 (2.58%) Telecoms
5 7 (1.39%) German Language
5 7 (1.39%) Legal
6 6 (1.19%) Banking
7 3 (0.60%) Advertising
7 3 (0.60%) Dutch Language
7 3 (0.60%) Financial Institution
7 3 (0.60%) Investment Banking
8 2 (0.40%) French Language
8 2 (0.40%) Japanese Language
8 2 (0.40%) Spanish Language
9 1 (0.20%) Billing
9 1 (0.20%) Electronics
9 1 (0.20%) Marketing
9 1 (0.20%) Military
9 1 (0.20%) Pharmaceutical
9 1 (0.20%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (0.60%) Middleware
1 3 (0.60%) X-Windows
2 2 (0.40%) HTML
3 1 (0.20%) Doctrine
Miscellaneous
1 16 (3.18%) Smartphone
2 13 (2.58%) Analytical Skills
3 12 (2.39%) Blackberry
3 12 (2.39%) EPoS
3 12 (2.39%) iPhone
4 10 (1.99%) Computer Science
5 8 (1.59%) iPad
5 8 (1.59%) NHS
6 7 (1.39%) Fat Client
6 7 (1.39%) Thin Client
7 6 (1.19%) Video Conferencing
8 5 (0.99%) Management Information System
9 4 (0.80%) IPTV
10 3 (0.60%) e-Learning
10 3 (0.60%) Over-the-Top Content
10 3 (0.60%) STB
10 3 (0.60%) Video on Demand
11 2 (0.40%) Client/Server
11 2 (0.40%) Mobile App
12 1 (0.20%) Foreign Exchange (FX)
Operating Systems
1 278 (55.27%) Windows
2 135 (26.84%) Windows 7
3 36 (7.16%) Windows XP
4 30 (5.96%) Windows 10
4 30 (5.96%) Windows 8
5 28 (5.57%) Windows Server
6 19 (3.78%) Android
7 17 (3.38%) Windows Server 2008
8 14 (2.78%) Apple iOS
9 11 (2.19%) Mac OS X
10 9 (1.79%) Linux
10 9 (1.79%) Windows Vista
11 7 (1.39%) Windows Server 2012
12 6 (1.19%) Windows 2000
12 6 (1.19%) Windows Server 2003
13 4 (0.80%) Mac OS
13 4 (0.80%) Unix
14 1 (0.20%) Ubuntu
14 1 (0.20%) Windows 2000 Server
14 1 (0.20%) Windows Mobile
Processes & Methodologies
1 106 (21.07%) ITIL
2 39 (7.75%) Service Management
3 30 (5.96%) Incident Management
4 25 (4.97%) Service Delivery
5 14 (2.78%) Time Management
6 11 (2.19%) Problem Management
7 10 (1.99%) Network Management
8 9 (1.79%) ITSM
9 8 (1.59%) Asset Management
10 7 (1.39%) Email Management
11 6 (1.19%) Knowledge Management
12 5 (0.99%) Ticket Management
13 4 (0.80%) High Availability
13 4 (0.80%) ITIL V3
14 3 (0.60%) Change Management
14 3 (0.60%) ERP
14 3 (0.60%) Network Architecture
14 3 (0.60%) Network Monitoring
14 3 (0.60%) Workflow
15 2 (0.40%) CRM
Programming Languages
1 7 (1.39%) SQL
2 3 (0.60%) Java
3 2 (0.40%) C
3 2 (0.40%) PowerShell
4 1 (0.20%) JavaScript
4 1 (0.20%) PHP
4 1 (0.20%) T-SQL
Qualifications
1 25 (4.97%) Security Cleared
2 18 (3.58%) SC Cleared
3 12 (2.39%) Degree
4 10 (1.99%) ITIL Certification
4 10 (1.99%) Microsoft Certification
5 9 (1.79%) DBS Check
6 8 (1.59%) ITIL Foundation Certificate
7 7 (1.39%) CCNA
7 7 (1.39%) Cisco Certification
8 6 (1.19%) CTC Cleared
8 6 (1.19%) MCP
9 4 (0.80%) BPSS Clearance
9 4 (0.80%) CCIP
9 4 (0.80%) CCNP
9 4 (0.80%) DV Cleared
9 4 (0.80%) MOS
10 3 (0.60%) JNCIA
10 3 (0.60%) MCITP
11 2 (0.40%) A+ Certification
11 2 (0.40%) MCTS
Quality Assurance & Compliance
1 56 (11.13%) SLA
2 3 (0.60%) Disclosure Scotland
System Software
1 220 (43.74%) Active Directory
2 21 (4.17%) VMware Infrastructure
3 3 (0.60%) Terminal Services
4 1 (0.20%) Hyper-V
4 1 (0.20%) NFS
4 1 (0.20%) Virtual Machines
4 1 (0.20%) Virtual Servers
4 1 (0.20%) VMware ESX
4 1 (0.20%) XenApp
Systems Management
1 10 (1.99%) SCCM
2 3 (0.60%) DameWare
3 2 (0.40%) AirWatch
3 2 (0.40%) Nagios
4 1 (0.20%) Backup Exec
4 1 (0.20%) BladeLogic
4 1 (0.20%) Cisco CUCM
4 1 (0.20%) Cisco Prime
4 1 (0.20%) Forefront Identity Manager
4 1 (0.20%) OpenView Configuration Management
4 1 (0.20%) OVSD
4 1 (0.20%) SCSM
4 1 (0.20%) ServiceCenter
4 1 (0.20%) ZENworks
Vendors
1 172 (34.19%) Microsoft
2 40 (7.95%) Citrix
3 31 (6.16%) VMware
4 25 (4.97%) Cisco
5 20 (3.98%) Apple
5 20 (3.98%) ServiceNow
6 15 (2.98%) Google
6 15 (2.98%) HP
7 12 (2.39%) Remedy
8 11 (2.19%) Lotus
9 10 (1.99%) LANDesk
10 9 (1.79%) Avaya
10 9 (1.79%) Mitel
11 8 (1.59%) SAP
12 5 (0.99%) Bomgar
12 5 (0.99%) Juniper
13 4 (0.80%) SolarWinds
14 3 (0.60%) Huawei
14 3 (0.60%) Sitecore
14 3 (0.60%) Symantec
Guildford, Surrey
Opus Recruitment Solutions Ltd
Rate: Market Rate
Posted: 3 hours ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Rate: £17500 - £19500
Posted: 9 hours ago
Luton, Bedfordshire
Spring Technology
Rate: £10.00 - £14.00 per hour
Posted: 9 hours ago
Leeds, West Yorkshire
Spring Technology
Rate: £8.00 - £12.00 per day
Posted: 4 days ago
York, North Yorkshire
Spring Technology
Rate: £8.00 - £12.00 per hour
Posted: 4 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £100 - £125 per day
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: From £120 to £125 per day
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 - £130.00 per day
Posted: 4 days ago
Gloucester, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 4 days ago
Stockport
Real Staffing
Rate: £12.00 - £15.00 per hour + competitive
Posted: 4 days ago
Malvern, Worcestershire
Candidate Source
Rate: Up to £20,000 per annum DOE + Benefits
Posted: 4 days ago
Stevenage, Hertfordshire
Marcus Donald People
Rate: £10 - £11 per hour
Posted: 5 days ago
Chertsey, Surrey
Synergize Consulting
Rate: Up to £26,000 per annum
Posted: 4 days ago
Portsmouth, Hampshire
Networkers
Rate: £10.25 - £13.25 per hour
Posted: 3 days ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £12.75 per hour
Posted: 4 days ago
Reading, Berkshire
Networkers
Rate: £11.15 - £13.50 per hour
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £9.23 - £10.76 per hour
Posted: 6 days ago