The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 341 262 330
Rank change year-on-year
-79 +68
Contract jobs requiring a 1st Line Support 317 405 274
As % of all contract IT jobs located in the UK 0.56% 0.74% 0.54%
As % of the Job Titles category 0.60% 0.80% 0.58%
Number of daily rates quoted 106 146 68
Average daily rate
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£130 £110 £125
Average daily rate % change year-on-year
+18.18% -12.00%
90% offered a daily rate of more than £88 £75 £70
10% offered a daily rate of more than £195 £177 £245
UK excluding London average daily rate £120 £108 £123
% change year-on-year
+11.62% -12.24%
Number of hourly rates quoted 146 189 134
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.00 £9.27 £9.00
10% offered a hourly rate of more than £16.00 £17.00 £18.70
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 31 July 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 31 July 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -65 281 £130 +8.33% 51
London -37 82 £150 - 12
South East -34 65 £120 +4.34% 13
Yorkshire -10 30 £110 -10.20% 8
East of England +2 29 £110 +22.22% 2
North West -30 25 £100 - 5
Scotland -1 20 £180 +63.63% 2
West Yorkshire -12 19 £110 - 3
West Midlands -21 18 £100 -20.00% 7
Hampshire -2 16 £88 -18.60% 2
Cambridgeshire +11 15 - - 2
East Midlands +2 15 £70 -6.66% 2
Manchester -2 14 £100 - 3
Southampton +8 13 - -
Leeds -15 13 £120 +9.09% 1
South West -8 12 - - 1
Peterborough +12 11 - - 2
Berkshire +2 10 £135 -1.81% 3
City of London -30 10 £130 -13.33% 4
Milton Keynes -5 8 £140 -17.64%
Buckinghamshire -6 8 £140 +7.69% 1
Oxfordshire -23 8 £100 +17.64% 2
Coventry +1 7 £100 - 1
Surrey 0 7 £113 -6.25% 3
Wales -1 7 £160 - 2
Reading -1 7 - -
Cheshire -17 7 £90 -10.00% 1
Aberdeen - 7 £180 -
Northamptonshire +1 6 - - 1
East Sussex -10 6 £120 +26.31%

1st Line Support
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 401 (62.07%) Windows
2 308 (47.68%) Active Directory
3 279 (43.19%) Microsoft
4 268 (41.49%) MS Office
5 203 (31.42%) Windows 7
6 200 (30.96%) ITIL
7 160 (24.77%) Windows XP
8 141 (21.83%) MS Excel
9 97 (15.02%) MS Exchange
10 83 (12.85%) Citrix
11 77 (11.92%) SLA
12 73 (11.30%) Incident Management
13 58 (8.98%) Security Cleared
14 54 (8.36%) Service Management
15 50 (7.74%) Windows Server 2008
15 50 (7.74%) Analytical Skills
16 49 (7.59%) Cisco
17 46 (7.12%) TCP/IP
18 41 (6.35%) SC Cleared
19 39 (6.04%) HP
19 39 (6.04%) Windows Server 2003
20 37 (5.73%) Blackberry
21 34 (5.26%) Office 365
21 34 (5.26%) Finance
22 33 (5.11%) VMware
22 33 (5.11%) DHCP
22 33 (5.11%) Windows 8
22 33 (5.11%) Android
23 30 (4.64%) DNS
24 29 (4.49%) Internet

1st Line Support
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 97 (15.02%) MS Exchange
2 20 (3.10%) IBM Notes
3 18 (2.79%) SharePoint
4 14 (2.17%) Exchange Server 2010
5 10 (1.55%) Exchange Server 2007
5 10 (1.55%) Lync
6 6 (0.93%) Blackberry Enterprise Server
7 5 (0.77%) Exchange Server 2013
8 3 (0.46%) IIS
9 2 (0.31%) Exchange Server 2003
9 2 (0.31%) SharePoint 2013
10 1 (0.15%) WorkSite
10 1 (0.15%) CMS
10 1 (0.15%) JBoss
Applications
1 268 (41.49%) MS Office
2 141 (21.83%) MS Excel
3 16 (2.48%) MS PowerPoint
4 5 (0.77%) MS Visio
5 2 (0.31%) MS Project
6 1 (0.15%) Spreadsheet
6 1 (0.15%) Adobe Creative Suite
Business Applications
1 3 (0.46%) Dynamics CRM
2 1 (0.15%) Remedy ITSM
2 1 (0.15%) Eikon
Cloud Services
1 34 (5.26%) Office 365
2 12 (1.86%) Google Apps
3 2 (0.31%) Cloud Computing
4 1 (0.15%) Microsoft Azure
4 1 (0.15%) SaaS
4 1 (0.15%) Google Analytics
4 1 (0.15%) OneDrive
Communications & Networking
1 46 (7.12%) TCP/IP
2 33 (5.11%) DHCP
3 30 (4.64%) DNS
4 29 (4.49%) Internet
5 24 (3.72%) LAN
6 21 (3.25%) WAN
7 15 (2.32%) VPN
8 14 (2.17%) VoIP
9 10 (1.55%) Firewall
10 6 (0.93%) Wireless
11 5 (0.77%) IP Telephony
12 3 (0.46%) Cisco IPT
12 3 (0.46%) Skype
12 3 (0.46%) Wi-Fi
12 3 (0.46%) SSL
12 3 (0.46%) SMS
13 2 (0.31%) SMTP
13 2 (0.31%) Ethernet
13 2 (0.31%) SAN
13 2 (0.31%) Intranet
Database & Business Intelligence
1 9 (1.39%) SQL Server
2 2 (0.31%) SQL Server Reporting Services
2 2 (0.31%) SQL Server 2008
3 1 (0.15%) Oracle Database
3 1 (0.15%) SQL Server 2005
Development Applications
1 7 (1.08%) Visual Studio
1 7 (1.08%) Subversion
2 1 (0.15%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 34 (5.26%) Finance
2 25 (3.87%) Retail
3 14 (2.17%) German Language
4 13 (2.01%) Telecoms
4 13 (2.01%) Legal
5 9 (1.39%) Banking
5 9 (1.39%) French Language
6 7 (1.08%) Investment Banking
7 6 (0.93%) Advertising
8 5 (0.77%) Games
8 5 (0.77%) Law
9 4 (0.62%) Dutch Language
9 4 (0.62%) Marketing
9 4 (0.62%) Spanish Language
10 2 (0.31%) Pharmaceutical
10 2 (0.31%) Back Office
10 2 (0.31%) Local Government
11 1 (0.15%) Military
11 1 (0.15%) Publishing
11 1 (0.15%) Electronics
Libraries, Frameworks & Software Standards
1 8 (1.24%) .NET
2 7 (1.08%) ASP.NET
2 7 (1.08%) XML
3 6 (0.93%) HTML
4 1 (0.15%) EDI
4 1 (0.15%) X-Windows
4 1 (0.15%) XMPP
4 1 (0.15%) WCF
4 1 (0.15%) ASP.NET Web API
Miscellaneous
1 50 (7.74%) Analytical Skills
2 37 (5.73%) Blackberry
3 20 (3.10%) NHS
4 15 (2.32%) iPhone
5 13 (2.01%) PDA
6 12 (1.86%) Management Information System
7 10 (1.55%) Mathematics
8 9 (1.39%) iPad
9 8 (1.24%) EPoS
10 7 (1.08%) Video Conferencing
10 7 (1.08%) Enterprise Software
11 6 (0.93%) Computer Science
11 6 (0.93%) Fat Client
11 6 (0.93%) Device Driver
11 6 (0.93%) Thin Client
12 3 (0.46%) Smartphone
13 2 (0.31%) FMCG
13 2 (0.31%) BYOD
13 2 (0.31%) iSeries
13 2 (0.31%) Client/Server
Operating Systems
1 401 (62.07%) Windows
2 203 (31.42%) Windows 7
3 160 (24.77%) Windows XP
4 50 (7.74%) Windows Server 2008
5 39 (6.04%) Windows Server 2003
6 33 (5.11%) Android
6 33 (5.11%) Windows 8
7 29 (4.49%) Windows Server 2012
8 20 (3.10%) Linux
9 17 (2.63%) Apple iOS
10 15 (2.32%) Windows 2000 Server
11 9 (1.39%) Mac OS X
12 8 (1.24%) Windows Vista
12 8 (1.24%) Mac OS
13 6 (0.93%) Windows Mobile
14 5 (0.77%) UNIX
15 2 (0.31%) AIX
15 2 (0.31%) Windows Phone
15 2 (0.31%) BlackBerry OS
16 1 (0.15%) HPUX
Processes & Methodologies
1 200 (30.96%) ITIL
2 73 (11.30%) Incident Management
3 54 (8.36%) Service Management
4 24 (3.72%) ITSM
5 21 (3.25%) Service Delivery
6 14 (2.17%) Project Management
7 11 (1.70%) CRM
7 11 (1.70%) Time Management
7 11 (1.70%) Root Cause Analysis
8 9 (1.39%) Problem Management
8 9 (1.39%) Stakeholder Engagement
8 9 (1.39%) Knowledge Management
8 9 (1.39%) Configuration Management
9 8 (1.24%) Agile Software Development
9 8 (1.24%) Asset Management
10 7 (1.08%) Change Management
10 7 (1.08%) Waterfall
10 7 (1.08%) ITIL V3
11 5 (0.77%) Network Management
11 5 (0.77%) Information Security
Programming Languages
1 25 (3.87%) SQL
2 7 (1.08%) T-SQL
2 7 (1.08%) C#
3 4 (0.62%) C
4 2 (0.31%) Java
5 1 (0.15%) JavaScript
5 1 (0.15%) Perl
5 1 (0.15%) VB
5 1 (0.15%) VB.NET
5 1 (0.15%) VBA
5 1 (0.15%) PowerShell
Qualifications
1 58 (8.98%) Security Cleared
2 41 (6.35%) SC Cleared
3 29 (4.49%) ITIL Foundation Certificate
4 28 (4.33%) Microsoft Certification
5 23 (3.56%) CCNA
5 23 (3.56%) Cisco Certification
6 22 (3.41%) MCP
6 22 (3.41%) Degree
7 18 (2.79%) ITIL Certification
8 13 (2.01%) DV Cleared
9 11 (1.70%) MCSE
10 9 (1.39%) MCSA
11 7 (1.08%) MCITP
12 6 (0.93%) A+ Certification
13 3 (0.46%) MCTS
14 2 (0.31%) PRINCE2 Practitioner
15 1 (0.15%) CCENT
15 1 (0.15%) NVQ Level 3
15 1 (0.15%) PMP
15 1 (0.15%) PMI Certification
Quality Assurance & Compliance
1 77 (11.92%) SLA
2 2 (0.31%) Sarbanes-Oxley
2 2 (0.31%) QA
2 2 (0.31%) Dodd-Frank
3 1 (0.15%) ISO/IEC 20000
System Software
1 308 (47.68%) Active Directory
2 12 (1.86%) XenApp
3 9 (1.39%) VMware Infrastructure
4 7 (1.08%) Terminal Services
5 2 (0.31%) Terminal Server
5 2 (0.31%) Hyper-V
6 1 (0.15%) VMware ESXi
6 1 (0.15%) BitLocker
6 1 (0.15%) ISA Server
Systems Management
1 20 (3.10%) SCCM
2 7 (1.08%) OVSD
3 4 (0.62%) Backup Exec
4 3 (0.46%) DameWare
5 2 (0.31%) OpenView
5 2 (0.31%) Tivoli
5 2 (0.31%) Systems Management Server (SMS)
6 1 (0.15%) Norton AntiVirus
6 1 (0.15%) Tivoli Storage Manager
6 1 (0.15%) ServiceCenter
6 1 (0.15%) HP Data Protector
6 1 (0.15%) NetVault Backup
Vendors
1 279 (43.19%) Microsoft
2 83 (12.85%) Citrix
3 49 (7.59%) Cisco
4 39 (6.04%) HP
5 33 (5.11%) VMware
6 28 (4.33%) Apple
7 27 (4.18%) Remedy
8 21 (3.25%) McAfee
9 20 (3.10%) Lotus
10 18 (2.79%) Symantec
10 18 (2.79%) Google
11 15 (2.32%) Adobe
12 13 (2.01%) Dell
13 11 (1.70%) ServiceNow
14 10 (1.55%) LANDesk
15 7 (1.08%) CommVault
16 6 (0.93%) Sun
16 6 (0.93%) Oracle
17 5 (0.77%) Altiris
18 4 (0.62%) Wyse
Sheffield, South Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £14.00 per hour + Negotiable
Posted: 14 hours ago
Berkshire
Premier IT
Rate: NEG
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Connectus
Rate: £8 - £10.72 per day
Posted: Yesterday
Mold, Clwyd
Oscar Associates (UK) Ltd
Rate: £9 per day
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Rate: £8 - £12 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 3 days ago
Sheffield, South Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £9.00 - £10.00 per hour
Posted: 5 days ago
York, North Yorkshire
Spring Technology
Rate: £80.00 - £100 per day
Posted: 5 days ago
London
Huxley Banking & Financial Services
Rate: competitive
Posted: 5 days ago
Bradford
Hays IT - Uk Posting account
Rate: Negotiable
Posted: 10 days ago
Newport
CPS Group
Rate: £12 per hour
Posted: 19 days ago