The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
First Line Support
Rank 319 253 324
Rank change year-on-year
-66 +71
Contract jobs requiring a 1st Line Support 331 400 246
As % of all contract IT jobs located in the UK 0.62% 0.76% 0.54%
As % of the Job Titles category 0.67% 0.83% 0.58%
Number of daily rates quoted 86 141 45
Average daily rate
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of your Daily Rate
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£130 £110 £125
Average daily rate % change year-on-year
+18.18% -12.00%
90% offered a daily rate of more than £83 £75 £86
10% offered a daily rate of more than £190 £170 £203
UK excluding London average daily rate £118 £100 £110
% change year-on-year
+17.50% -9.09%
Number of hourly rates quoted 168 176 124
Average hourly rate £11.75 £11.50 £12.00
Average hourly rate % change year-on-year
+2.17% -4.16%
90% offered a hourly rate of more than £9.00 £9.00 £9.57
10% offered a hourly rate of more than £17.00 £17.45 £17.85
UK excluding London average hourly rate £11.75 £11.00 £11.50
% change year-on-year
+6.81% -4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49496 48382 42407
As % of all contract IT jobs located in the UK 92.36% 92.51% 92.43%
Number of daily rates quoted 30854 29920 24330
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £228 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1937 1986 2076
Average hourly rate £16.60 £17.00 £18.26
Average hourly rate % change year-on-year
-2.35% -6.88%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.50 £40.00 £41.77
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 June 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 June 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 293 £120 +9.09% 72
South East -43 75 £115 +4.54% 21
London -35 74 £130 +4.00% 17
East of England +16 34 £100 +8.10% 3
West Midlands -3 30 £190 +52.00% 3
North West -30 23 £98 -2.50% 5
Cambridgeshire +15 20 - - 2
Hampshire +1 20 £100 +5.26% 9
East Midlands -10 20 £81 +15.71% 8
Yorkshire -23 20 £70 -30.25% 10
City of London +7 19 £145 - 3
East Sussex +2 18 £120 +11.62% 2
Scotland -1 17 £140 +19.14% 3
Peterborough +15 15 - - 2
Brighton +2 15 £130 - 1
Southampton - 14 - - 3
Manchester -4 13 £98 -18.75% 4
West Yorkshire -9 13 £70 -30.25% 3
Berkshire -9 12 £90 -30.76% 1
Surrey -4 11 £118 +1.07% 4
Wales -2 10 £145 - 1
Leeds -6 10 £70 -30.25% 1
Northamptonshire +5 9 - - 4
South West +3 9 £138 +41.02% 4
North East -6 9 £275 - 1
South Wales 0 8 £145 - 1
Tyne and Wear -6 8 £275 - 1
Northampton - 8 - - 3
Newcastle upon Tyne -3 7 £213 - 1
Cheshire -16 7 - - 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 2 June 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 403 (62.00%) Windows
2 302 (46.46%) Active Directory
3 283 (43.54%) MS Office
4 276 (42.46%) Microsoft
5 216 (33.23%) ITIL
6 195 (30.00%) Windows 7
7 165 (25.38%) Windows XP
8 139 (21.38%) MS Excel
9 90 (13.85%) SLA
10 85 (13.08%) Citrix
11 83 (12.77%) MS Exchange
12 67 (10.31%) Incident Management
13 65 (10.00%) Security Cleared
14 57 (8.77%) Analytical Skills
15 50 (7.69%) Cisco
16 46 (7.08%) Service Management
16 46 (7.08%) Windows Server 2008
16 46 (7.08%) SC Cleared
17 39 (6.00%) TCP/IP
17 39 (6.00%) LAN
18 37 (5.69%) Windows Server 2003
19 34 (5.23%) WAN
19 34 (5.23%) Windows 8
20 32 (4.92%) Blackberry
21 30 (4.62%) Office 365
21 30 (4.62%) ITIL Foundation Certificate
22 29 (4.46%) Internet
22 29 (4.46%) HP
23 28 (4.31%) VMware
24 27 (4.15%) Remedy

1st Line Support
Top Related IT Skills by Category

For the 6 months to 2 June 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (12.77%) MS Exchange
2 22 (3.38%) IBM Notes
3 14 (2.15%) Exchange Server 2010
4 13 (2.00%) SharePoint
5 11 (1.69%) Lync
6 10 (1.54%) Exchange Server 2007
7 3 (0.46%) Exchange Server 2013
7 3 (0.46%) Exchange Server 2003
7 3 (0.46%) Blackberry Enterprise Server
8 2 (0.31%) IIS
9 1 (0.15%) CMS
9 1 (0.15%) JBoss
Applications
1 283 (43.54%) MS Office
2 139 (21.38%) MS Excel
3 14 (2.15%) MS PowerPoint
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) Spreadsheet
4 1 (0.15%) MS Visio
4 1 (0.15%) Acrobat
Business Applications
1 1 (0.15%) Remedy ITSM
1 1 (0.15%) Dynamics CRM
Cloud Services
1 30 (4.62%) Office 365
2 9 (1.38%) Google Apps
3 3 (0.46%) SaaS
4 2 (0.31%) Cloud Computing
5 1 (0.15%) Microsoft Azure
Communications & Networking
1 39 (6.00%) TCP/IP
1 39 (6.00%) LAN
2 34 (5.23%) WAN
3 29 (4.46%) Internet
4 24 (3.69%) DHCP
4 24 (3.69%) DNS
5 22 (3.38%) VPN
6 14 (2.15%) Wireless
7 13 (2.00%) VoIP
8 8 (1.23%) Firewall
9 6 (0.92%) IP Telephony
9 6 (0.92%) Cisco IPT
10 5 (0.77%) Wi-Fi
11 4 (0.62%) Intranet
12 2 (0.31%) SMTP
12 2 (0.31%) Structured Cabling
12 2 (0.31%) WebEx
13 1 (0.15%) Radio Access Network
13 1 (0.15%) NX-OS
13 1 (0.15%) Spanning Tree
Database & Business Intelligence
1 7 (1.08%) SQL Server
2 3 (0.46%) Oracle Database
3 1 (0.15%) SQL Server 2008
3 1 (0.15%) SQL Server Reporting Services
Development Applications
1 7 (1.08%) Subversion
1 7 (1.08%) Visual Studio
General
1 25 (3.85%) Finance
2 13 (2.00%) Retail
2 13 (2.00%) German Language
3 12 (1.85%) Telecoms
4 10 (1.54%) Legal
4 10 (1.54%) French Language
5 6 (0.92%) Advertising
6 5 (0.77%) Marketing
6 5 (0.77%) Games
6 5 (0.77%) Manufacturing
6 5 (0.77%) Law
7 4 (0.62%) Pharmaceutical
7 4 (0.62%) Dutch Language
8 3 (0.46%) Banking
9 2 (0.31%) Local Government
9 2 (0.31%) Investment Banking
10 1 (0.15%) Italian Language
10 1 (0.15%) Korean Language
10 1 (0.15%) Spanish Language
10 1 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 7 (1.08%) HTML
1 7 (1.08%) .NET
1 7 (1.08%) ASP.NET
1 7 (1.08%) XML
2 1 (0.15%) ASP.NET Web API
2 1 (0.15%) WCF
2 1 (0.15%) XMPP
2 1 (0.15%) Flash
2 1 (0.15%) EDI
Miscellaneous
1 57 (8.77%) Analytical Skills
2 32 (4.92%) Blackberry
3 21 (3.23%) PDA
4 20 (3.08%) NHS
5 16 (2.46%) Management Information System
6 12 (1.85%) iPhone
7 10 (1.54%) iPad
7 10 (1.54%) Enterprise Software
8 9 (1.38%) Mathematics
9 7 (1.08%) Video Conferencing
9 7 (1.08%) Device Driver
10 6 (0.92%) EPoS
10 6 (0.92%) Mobile Computing
11 4 (0.62%) Computer Science
12 3 (0.46%) Fat Client
12 3 (0.46%) Thin Client
13 2 (0.31%) VLE
13 2 (0.31%) E-Learning
13 2 (0.31%) iSeries
13 2 (0.31%) BYOD
Operating Systems
1 403 (62.00%) Windows
2 195 (30.00%) Windows 7
3 165 (25.38%) Windows XP
4 46 (7.08%) Windows Server 2008
5 37 (5.69%) Windows Server 2003
6 34 (5.23%) Windows 8
7 23 (3.54%) Android
8 18 (2.77%) Windows 2000 Server
8 18 (2.77%) Windows Server 2012
9 14 (2.15%) Linux
10 13 (2.00%) Windows Vista
11 11 (1.69%) Apple iOS
12 10 (1.54%) Mac OS X
13 5 (0.77%) Windows Mobile
14 4 (0.62%) Red Hat Enterprise Linux
14 4 (0.62%) Mac OS
15 3 (0.46%) AIX
16 2 (0.31%) Windows 2000
16 2 (0.31%) UNIX
16 2 (0.31%) BlackBerry OS
Processes & Methodologies
1 216 (33.23%) ITIL
2 67 (10.31%) Incident Management
3 46 (7.08%) Service Management
4 23 (3.54%) Service Delivery
5 19 (2.92%) ITSM
6 11 (1.69%) Time Management
6 11 (1.69%) CRM
7 9 (1.38%) Root Cause Analysis
7 9 (1.38%) Project Management
8 8 (1.23%) Asset Management
8 8 (1.23%) Problem Management
9 7 (1.08%) Waterfall
9 7 (1.08%) Agile Software Development
9 7 (1.08%) Knowledge Management
10 6 (0.92%) Change Management
10 6 (0.92%) Configuration Management
11 5 (0.77%) Software Deployment
12 4 (0.62%) ERP
12 4 (0.62%) Stakeholder Management
12 4 (0.62%) IT Governance
Programming Languages
1 14 (2.15%) SQL
2 11 (1.69%) C
3 7 (1.08%) C#
3 7 (1.08%) T-SQL
4 1 (0.15%) Java
4 1 (0.15%) JavaScript
Qualifications
1 65 (10.00%) Security Cleared
2 46 (7.08%) SC Cleared
3 30 (4.62%) ITIL Foundation Certificate
4 24 (3.69%) Microsoft Certification
5 23 (3.54%) MCP
6 22 (3.38%) Degree
7 20 (3.08%) Cisco Certification
7 20 (3.08%) CCNA
8 19 (2.92%) ITIL Certification
9 13 (2.00%) MCSE
10 9 (1.38%) DV Cleared
10 9 (1.38%) A+ Certification
11 7 (1.08%) MCSA
12 5 (0.77%) MCITP
13 3 (0.46%) MCTS
14 2 (0.31%) PRINCE2 Practitioner
15 1 (0.15%) CCENT
15 1 (0.15%) NVQ Level 3
15 1 (0.15%) Network+ Certification
15 1 (0.15%) CCDA
Quality Assurance & Compliance
1 90 (13.85%) SLA
2 5 (0.77%) Dodd-Frank
2 5 (0.77%) Sarbanes-Oxley
3 3 (0.46%) ISO/IEC 20000
4 2 (0.31%) GxP
5 1 (0.15%) QA
System Software
1 302 (46.46%) Active Directory
2 12 (1.85%) XenApp
3 7 (1.08%) Terminal Services
4 6 (0.92%) VMware Infrastructure
5 2 (0.31%) Hyper-V
6 1 (0.15%) VMware ESXi
6 1 (0.15%) BitLocker
6 1 (0.15%) ISA Server
Systems Management
1 13 (2.00%) SCCM
2 7 (1.08%) Backup Exec
3 3 (0.46%) Tivoli
4 2 (0.31%) DameWare
4 2 (0.31%) Systems Management Server (SMS)
4 2 (0.31%) OpenView
4 2 (0.31%) OVSD
5 1 (0.15%) ServiceCenter
5 1 (0.15%) Norton AntiVirus
Vendors
1 276 (42.46%) Microsoft
2 85 (13.08%) Citrix
3 50 (7.69%) Cisco
4 29 (4.46%) HP
5 28 (4.31%) VMware
6 27 (4.15%) Remedy
7 24 (3.69%) Apple
8 23 (3.54%) McAfee
9 22 (3.38%) Lotus
10 20 (3.08%) Symantec
11 18 (2.77%) Adobe
12 11 (1.69%) Google
13 10 (1.54%) ServiceNow
14 9 (1.38%) Dell
15 7 (1.08%) LANDesk
15 7 (1.08%) Oracle
16 6 (0.92%) Altiris
17 5 (0.77%) CommVault
18 4 (0.62%) Red Hat
19 3 (0.46%) Wyse
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