The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
First Line Support
Rank 297 298 312
Rank change year-on-year
+1 +14
Contract jobs requiring a 1st Line Support 330 309 241
As % of all contract IT jobs located in the UK 0.63% 0.61% 0.54%
As % of the Job Titles category 0.68% 0.67% 0.58%
Number of daily rates quoted 113 104 45
Average daily rate
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£125 £100 £110
Average daily rate % change year-on-year
+25.00% -9.09%
90% offered a daily rate of more than £81 £70 £94
10% offered a daily rate of more than £175 £147 £175
UK excluding London average daily rate £125 £93 £110
% change year-on-year
+35.13% -15.90%
Number of hourly rates quoted 139 115 127
Average hourly rate £12.00 £11.25 £11.35
Average hourly rate % change year-on-year
+6.66% -0.88%
90% offered a hourly rate of more than £9.50 £9.56 £8.90
10% offered a hourly rate of more than £17.50 £17.00 £14.50
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48490 46430 41591
As % of all contract IT jobs located in the UK 92.40% 92.38% 92.66%
Number of daily rates quoted 29830 27397 23746
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1842 1977 2253
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.75
10% offered a hourly rate of more than £41.50 £40.00 £40.00
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 27 February 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 27 February 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 296 £125 +25.00% 92
South East -21 85 £140 +16.66% 23
London -36 56 £125 +13.63% 24
East of England +26 44 £126 +26.25% 8
Hampshire +4 34 £150 +25.00% 3
East Midlands -4 28 £81 +15.71% 7
Yorkshire -5 27 £105 +31.25% 10
North West -16 23 £148 +45.67% 7
West Midlands -7 19 £213 +38.21% 7
Northamptonshire +1 17 £120 - 4
Wales +5 16 £175 - 3
Essex +22 15 £135 +50.00% 1
Norfolk +10 15 £118 - 1
Manchester -10 15 £175 +112.12% 4
Norwich +11 14 £118 - 1
City of London +8 14 £155 +10.71% 5
West Yorkshire -7 14 £105 - 5
Berkshire -2 12 £125 -7.40% 4
South West -19 12 £150 - 5
South Wales +7 11 £175 - 3
Cambridgeshire +1 11 - - 2
Northampton 0 11 £120 - 3
Southampton -7 11 £150 - 1
South Yorkshire -1 10 - - 4
Surrey -6 10 £143 +17.52% 7
Peterborough +6 9 - - 2
Scotland -3 9 £85 -20.93% 3
Kent -4 9 £125 -9.09% 2
Basingstoke -5 9 £150 +22.44%
Leeds -3 8 £105 - 2

1st Line Support
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 451 (63.88%) Windows
2 293 (41.50%) MS Office
3 290 (41.08%) Microsoft
4 282 (39.94%) Active Directory
5 222 (31.44%) ITIL
6 206 (29.18%) Windows 7
7 166 (23.51%) MS Excel
8 146 (20.68%) Windows XP
9 96 (13.60%) Citrix
10 83 (11.76%) MS Exchange
11 82 (11.61%) Security Cleared
12 79 (11.19%) SLA
13 64 (9.07%) Analytical Skills
14 62 (8.78%) SC Cleared
14 62 (8.78%) Service Management
15 57 (8.07%) Incident Management
16 47 (6.66%) Microsoft Certification
16 47 (6.66%) Cisco
17 46 (6.52%) LAN
17 46 (6.52%) Windows 8
18 45 (6.37%) MCP
19 44 (6.23%) Finance
19 44 (6.23%) Windows Server 2008
20 40 (5.67%) WAN
21 38 (5.38%) Blackberry
22 36 (5.10%) Windows Vista
23 35 (4.96%) Management Information System
23 35 (4.96%) HP
24 33 (4.67%) ITIL Foundation Certificate
25 32 (4.53%) ITSM

1st Line Support
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (11.76%) MS Exchange
2 31 (4.39%) IBM Notes
3 26 (3.68%) SharePoint
4 19 (2.69%) Exchange Server 2010
5 17 (2.41%) Exchange Server 2003
6 9 (1.27%) Lync
7 8 (1.13%) Blackberry Enterprise Server
8 7 (0.99%) Exchange Server 2007
9 3 (0.42%) IIS
10 2 (0.28%) CMS
11 1 (0.14%) CICS
11 1 (0.14%) Lotus Domino
11 1 (0.14%) SharePoint 2010
Applications
1 293 (41.50%) MS Office
2 166 (23.51%) MS Excel
3 18 (2.55%) MS PowerPoint
4 5 (0.71%) Spreadsheet
5 1 (0.14%) Acrobat
Business Applications
1 1 (0.14%) Dynamics NAV
1 1 (0.14%) Remedy ITSM
Cloud Services
1 17 (2.41%) Office 365
2 7 (0.99%) Google Apps
3 4 (0.57%) SaaS
4 1 (0.14%) Cloud Computing
Communications & Networking
1 46 (6.52%) LAN
2 40 (5.67%) WAN
3 28 (3.97%) Wireless
4 26 (3.68%) Internet
5 24 (3.40%) TCP/IP
5 24 (3.40%) VPN
6 23 (3.26%) VoIP
7 17 (2.41%) DHCP
8 16 (2.27%) DNS
9 8 (1.13%) FTP
10 7 (0.99%) Firewall
10 7 (0.99%) IP Telephony
11 6 (0.85%) Cisco IPT
12 5 (0.71%) Wi-Fi
12 5 (0.71%) Intranet
13 2 (0.28%) SAN
13 2 (0.28%) Structured Cabling
14 1 (0.14%) BIG-IP
14 1 (0.14%) MPLS
14 1 (0.14%) DSL
Database & Business Intelligence
1 4 (0.57%) SQL Server
1 4 (0.57%) Oracle Database
2 1 (0.14%) Crystal Reports
2 1 (0.14%) MS Access
2 1 (0.14%) SQL Server 2000
2 1 (0.14%) SQL Server 2005
2 1 (0.14%) SQL Server 2008
General
1 44 (6.23%) Finance
2 16 (2.27%) Telecoms
3 10 (1.42%) Retail
4 9 (1.27%) French Language
5 8 (1.13%) Banking
6 7 (0.99%) Legal
6 7 (0.99%) Manufacturing
7 6 (0.85%) Pharmaceutical
8 5 (0.71%) Marketing
9 4 (0.57%) Investment Banking
9 4 (0.57%) Law
9 4 (0.57%) Advertising
9 4 (0.57%) Spanish Language
10 3 (0.42%) German Language
11 2 (0.28%) Multimedia
12 1 (0.14%) Billing
12 1 (0.14%) Retail Banking
12 1 (0.14%) International Banking
12 1 (0.14%) Dutch Language
12 1 (0.14%) Games
Libraries, Frameworks & Software Standards
1 2 (0.28%) XMPP
1 2 (0.28%) LINQ
2 1 (0.14%) XHR
2 1 (0.14%) JSON
2 1 (0.14%) HTML
2 1 (0.14%) .NET
2 1 (0.14%) Flash
2 1 (0.14%) EDI
Miscellaneous
1 64 (9.07%) Analytical Skills
2 38 (5.38%) Blackberry
3 35 (4.96%) Management Information System
4 19 (2.69%) NHS
4 19 (2.69%) PDA
5 11 (1.56%) iPad
6 10 (1.42%) Fat Client
6 10 (1.42%) Thin Client
7 9 (1.27%) iPhone
8 8 (1.13%) Smartcard
8 8 (1.13%) Smartphone
9 7 (0.99%) Video Conferencing
10 6 (0.85%) Mobile Computing
11 5 (0.71%) Enterprise Software
11 5 (0.71%) Computer Science
11 5 (0.71%) AS400
12 4 (0.57%) Client/Server
12 4 (0.57%) Mathematics
13 2 (0.28%) Handset
13 2 (0.28%) iSeries
Operating Systems
1 451 (63.88%) Windows
2 206 (29.18%) Windows 7
3 146 (20.68%) Windows XP
4 46 (6.52%) Windows 8
5 44 (6.23%) Windows Server 2008
6 36 (5.10%) Windows Vista
7 25 (3.54%) Windows Server 2003
8 9 (1.27%) Windows 2000 Server
8 9 (1.27%) UNIX
8 9 (1.27%) Linux
9 8 (1.13%) Mac OS X
10 6 (0.85%) Android
11 4 (0.57%) Red Hat Enterprise Linux
11 4 (0.57%) Mac OS
11 4 (0.57%) Windows 2000
11 4 (0.57%) AIX
11 4 (0.57%) Apple iOS
11 4 (0.57%) Windows Mobile
12 2 (0.28%) Windows Server 2012
12 2 (0.28%) Solaris
Processes & Methodologies
1 222 (31.44%) ITIL
2 62 (8.78%) Service Management
3 57 (8.07%) Incident Management
4 32 (4.53%) ITSM
5 29 (4.11%) Service Delivery
6 11 (1.56%) Time Management
7 10 (1.42%) CRM
8 8 (1.13%) Migration
8 8 (1.13%) Asset Management
9 6 (0.85%) Software Deployment
10 5 (0.71%) Problem Management
10 5 (0.71%) IT Governance
10 5 (0.71%) ERP
11 4 (0.57%) Stakeholder Management
11 4 (0.57%) CAD
11 4 (0.57%) Network Monitoring
11 4 (0.57%) Root Cause Analysis
12 3 (0.42%) Information Security
12 3 (0.42%) Fund Management
13 2 (0.28%) eTOM
Programming Languages
1 23 (3.26%) C
2 13 (1.84%) SQL
3 2 (0.28%) VBA
4 1 (0.14%) Python
4 1 (0.14%) VBScript
4 1 (0.14%) VB
4 1 (0.14%) C++
Qualifications
1 82 (11.61%) Security Cleared
2 62 (8.78%) SC Cleared
3 47 (6.66%) Microsoft Certification
4 45 (6.37%) MCP
5 33 (4.67%) ITIL Foundation Certificate
6 30 (4.25%) Degree
7 23 (3.26%) MCSE
8 16 (2.27%) A+ Certification
9 15 (2.12%) ITIL Certification
10 11 (1.56%) VCP4
11 8 (1.13%) DV Cleared
11 8 (1.13%) MCITP
11 8 (1.13%) MCDST
12 6 (0.85%) CCNA
12 6 (0.85%) Cisco Certification
13 5 (0.71%) MCSA
14 3 (0.42%) MCTS
15 2 (0.28%) BC Cleared
15 2 (0.28%) CCNP
16 1 (0.14%) Network+ Certification
Quality Assurance & Compliance
1 79 (11.19%) SLA
2 6 (0.85%) Sarbanes-Oxley
2 6 (0.85%) Dodd-Frank
3 4 (0.57%) ISO/IEC 20000
4 2 (0.28%) GxP
5 1 (0.14%) QA
System Software
1 282 (39.94%) Active Directory
2 7 (0.99%) Terminal Services
3 5 (0.71%) VMware Infrastructure
4 3 (0.42%) XenApp
5 2 (0.28%) Firmware
6 1 (0.14%) VMware ESX
6 1 (0.14%) Hyper-V
Systems Management
1 15 (2.12%) Backup Exec
2 12 (1.70%) SCCM
3 10 (1.42%) OVSD
4 5 (0.71%) Systems Management Server (SMS)
5 4 (0.57%) Tivoli
6 3 (0.42%) OpenView
6 3 (0.42%) SCSM
7 2 (0.28%) WSUS
8 1 (0.14%) BMC Marimba
8 1 (0.14%) OpenView Configuration Management
8 1 (0.14%) Norton AntiVirus
8 1 (0.14%) DameWare
8 1 (0.14%) SCOM
Vendors
1 290 (41.08%) Microsoft
2 96 (13.60%) Citrix
3 47 (6.66%) Cisco
4 35 (4.96%) HP
5 30 (4.25%) Lotus
6 27 (3.82%) Remedy
7 18 (2.55%) McAfee
7 18 (2.55%) Symantec
8 16 (2.27%) Adobe
9 15 (2.12%) Bloomberg
10 14 (1.98%) Apple
11 13 (1.84%) Sun
12 12 (1.70%) Reuters
13 11 (1.56%) VMware
14 9 (1.27%) Altiris
15 8 (1.13%) CQG
15 8 (1.13%) Google
15 8 (1.13%) Oracle
16 7 (0.99%) IBM
17 4 (0.57%) SAP
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £160 per day direct - no agency margin
Posted: 2 days ago
Nottingham, Nottinghamshire
Momentum Resourcing
Rate: £150 per day
Posted: 2 days ago
Bristol, Avon
Tank Recruitment
Posted: 3 days ago
Reading, Berkshire
Venturi
Rate: £13 - £15 per hour
Posted: 3 days ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: £ Market Rates
Posted: 3 days ago
North London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 4 days ago
Hertfordshire
Marcus Donald People
Rate: £9 - £11 per hour
Posted: 4 days ago
City, London
Eligo Recruitment Ltd
Rate: £18000 - £24000 per annum + Full Benefits Package
Posted: 4 days ago
East London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 5 days ago
Farnborough, Hampshire
Venturi
Rate: £13 - £15 per hour
Posted: 6 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 6 days ago
City, London
Global Technology Solutions Ltd
Rate: £150.00 - £180.00 per day
Posted: 6 days ago
Sheffield, South Yorkshire
Oscar Associates (UK) Ltd
Rate: £10 - £11 per hour
Posted: 6 days ago
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Rate: £10 - £11 per hour
Posted: 6 days ago
Bradford, West Yorkshire
QA Limited
Rate: £150.00 per week
Posted: 17 days ago
Blandford Forum, Dorset
QA Limited
Rate: £150.00 per week
Posted: 17 days ago
Princes Risborough, Buckinghamshire
QA Limited
Rate: £150.00 per week
Posted: 17 days ago
Redditch
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per hour
Posted: 23 days ago
Northampton
Recruitment Genius
Rate: £18000 - £20000 per annum
Posted: 24 days ago
Isle of Wight
Progressive Recruitment
Rate: competitive
Posted: 24 days ago