The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 314 296 318
Rank change year-on-year
-18 +22
Contract jobs requiring a 1st Line Support 327 343 243
As % of all contract IT jobs located in the UK 0.60% 0.64% 0.52%
As % of the Job Titles category 0.64% 0.70% 0.56%
Number of daily rates quoted 104 106 47
Average daily rate
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of your Daily Rate
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£128 £108 £110
Average daily rate % change year-on-year
+18.60% -2.27%
90% offered a daily rate of more than £81 £70 £88
10% offered a daily rate of more than £183 £165 £152
UK excluding London average daily rate £125 £100 £105
% change year-on-year
+25.00% -4.76%
Number of hourly rates quoted 145 139 117
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.50 £9.50 £9.00
10% offered a hourly rate of more than £17.50 £17.65 £14.50
UK excluding London average hourly rate £12.00 £11.00 £11.43
% change year-on-year
+9.09% -3.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50807 49213 43153
As % of all contract IT jobs located in the UK 92.46% 92.36% 92.78%
Number of daily rates quoted 30874 29577 24780
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1991 2026 2213
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.58
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.70 £17.00 £17.50
% change year-on-year
-1.76% -2.85%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 31 March 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 31 March 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 292 £125 +20.77% 80
South East -36 87 £125 +8.69% 28
London -23 53 £148 +22.91% 19
East of England +35 46 £126 +26.25% 5
Hampshire +2 26 £150 +30.43% 5
West Midlands 0 26 £313 +103.25% 7
East Midlands -10 25 £81 +15.71% 4
Yorkshire -9 24 £87 -12.62% 6
North West -27 22 £148 +90.32% 6
Cambridgeshire +14 18 - - 2
Berkshire -5 16 £123 -2.00% 5
West Yorkshire -6 15 £87 +3.94% 5
City of London +5 13 £158 -14.86% 4
Wales +5 13 £160 - 2
Scotland -3 13 £103 -12.76% 1
Manchester -15 13 £175 +72.83% 4
Northamptonshire -2 12 - - 1
Surrey -10 12 £143 +21.27% 7
Peterborough +5 11 - - 1
Southampton -4 10 £150 - 2
Leicestershire +11 9 £81 - 1
Essex +11 9 £135 +50.00% 1
South Wales +12 8 £150 - 1
Warwickshire +7 8 £313 - 1
South Yorkshire +1 8 - -
Cheshire -1 8 £120 -1.63% 2
Leeds -6 8 £87 +3.94% 4
South West -7 8 £150 - 4
Kent +1 7 £125 -9.09%
Northampton -4 7 - - 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 440 (62.77%) Windows
2 314 (44.79%) Microsoft
3 302 (43.08%) MS Office
4 300 (42.80%) Active Directory
5 233 (33.24%) ITIL
6 201 (28.67%) Windows 7
7 175 (24.96%) MS Excel
8 156 (22.25%) Windows XP
9 93 (13.27%) Citrix
10 90 (12.84%) MS Exchange
11 87 (12.41%) SLA
12 84 (11.98%) Security Cleared
13 70 (9.99%) Analytical Skills
14 66 (9.42%) SC Cleared
15 64 (9.13%) Service Management
16 63 (8.99%) Incident Management
17 50 (7.13%) Cisco
18 45 (6.42%) Microsoft Certification
18 45 (6.42%) LAN
18 45 (6.42%) MCP
19 44 (6.28%) Windows Server 2008
20 42 (5.99%) Blackberry
21 41 (5.85%) Windows 8
22 40 (5.71%) WAN
22 40 (5.71%) HP
23 39 (5.56%) Finance
24 36 (5.14%) ITIL Foundation Certificate
25 34 (4.85%) ITSM
25 34 (4.85%) Management Information System
26 33 (4.71%) Windows Vista

1st Line Support
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 90 (12.84%) MS Exchange
2 30 (4.28%) IBM Notes
3 27 (3.85%) SharePoint
4 17 (2.43%) Exchange Server 2003
4 17 (2.43%) Exchange Server 2010
5 10 (1.43%) Lync
6 8 (1.14%) Blackberry Enterprise Server
7 7 (1.00%) Exchange Server 2007
8 3 (0.43%) IIS
9 1 (0.14%) SharePoint 2010
9 1 (0.14%) CMS
9 1 (0.14%) CICS
Applications
1 302 (43.08%) MS Office
2 175 (24.96%) MS Excel
3 20 (2.85%) MS PowerPoint
4 4 (0.57%) Spreadsheet
5 1 (0.14%) MS Visio
5 1 (0.14%) Acrobat
Business Applications
1 1 (0.14%) Dynamics NAV
1 1 (0.14%) Dynamics CRM
1 1 (0.14%) Remedy ITSM
Cloud Services
1 22 (3.14%) Office 365
2 6 (0.86%) Google Apps
3 3 (0.43%) SaaS
4 2 (0.29%) Cloud Computing
5 1 (0.14%) Microsoft Azure
Communications & Networking
1 45 (6.42%) LAN
2 40 (5.71%) WAN
3 30 (4.28%) Internet
4 26 (3.71%) Wireless
5 25 (3.57%) TCP/IP
6 24 (3.42%) VPN
7 22 (3.14%) DHCP
8 21 (3.00%) DNS
9 16 (2.28%) VoIP
10 8 (1.14%) FTP
11 7 (1.00%) Firewall
11 7 (1.00%) Cisco IPT
12 6 (0.86%) IP Telephony
13 4 (0.57%) Wi-Fi
14 3 (0.43%) Intranet
15 2 (0.29%) Structured Cabling
15 2 (0.29%) SAN
15 2 (0.29%) SMTP
16 1 (0.14%) WLAN
16 1 (0.14%) SMS
Database & Business Intelligence
1 6 (0.86%) SQL Server
2 3 (0.43%) Oracle Database
3 2 (0.29%) SQL Server 2008
4 1 (0.14%) Crystal Reports
4 1 (0.14%) SQL Server 2000
4 1 (0.14%) SQL Server Reporting Services
4 1 (0.14%) SQL Server 2005
Development Applications
1 3 (0.43%) Visual Studio
1 3 (0.43%) Subversion
General
1 39 (5.56%) Finance
2 14 (2.00%) Telecoms
3 13 (1.85%) French Language
4 11 (1.57%) German Language
5 10 (1.43%) Retail
6 6 (0.86%) Banking
6 6 (0.86%) Legal
6 6 (0.86%) Manufacturing
7 5 (0.71%) Pharmaceutical
7 5 (0.71%) Marketing
8 4 (0.57%) Investment Banking
8 4 (0.57%) Advertising
8 4 (0.57%) Spanish Language
9 3 (0.43%) Dutch Language
10 2 (0.29%) Multimedia
10 2 (0.29%) Law
11 1 (0.14%) Back Office
11 1 (0.14%) Electronics
11 1 (0.14%) Games
11 1 (0.14%) Billing
Libraries, Frameworks & Software Standards
1 4 (0.57%) .NET
1 4 (0.57%) ASP.NET
2 3 (0.43%) XML
3 2 (0.29%) XMPP
3 2 (0.29%) LINQ
3 2 (0.29%) HTML
4 1 (0.14%) ASP.NET Web API
4 1 (0.14%) WCF
4 1 (0.14%) Flash
4 1 (0.14%) EDI
Miscellaneous
1 70 (9.99%) Analytical Skills
2 42 (5.99%) Blackberry
3 34 (4.85%) Management Information System
4 22 (3.14%) PDA
5 18 (2.57%) NHS
6 11 (1.57%) iPad
7 10 (1.43%) iPhone
8 8 (1.14%) Fat Client
8 8 (1.14%) Smartphone
8 8 (1.14%) Thin Client
8 8 (1.14%) Smartcard
9 7 (1.00%) Video Conferencing
9 7 (1.00%) Enterprise Software
10 6 (0.86%) Mobile Computing
11 5 (0.71%) AS400
12 4 (0.57%) Computer Science
13 3 (0.43%) Mathematics
14 2 (0.29%) iSeries
14 2 (0.29%) Device Driver
14 2 (0.29%) EPoS
Operating Systems
1 440 (62.77%) Windows
2 201 (28.67%) Windows 7
3 156 (22.25%) Windows XP
4 44 (6.28%) Windows Server 2008
5 41 (5.85%) Windows 8
6 33 (4.71%) Windows Vista
7 30 (4.28%) Windows Server 2003
8 13 (1.85%) Windows 2000 Server
9 12 (1.71%) Linux
10 11 (1.57%) Android
11 9 (1.28%) UNIX
12 8 (1.14%) Mac OS X
12 8 (1.14%) Apple iOS
13 7 (1.00%) Windows Server 2012
14 5 (0.71%) Windows Mobile
15 4 (0.57%) Red Hat Enterprise Linux
15 4 (0.57%) Mac OS
16 3 (0.43%) Windows 2000
16 3 (0.43%) Windows NT
16 3 (0.43%) AIX
Processes & Methodologies
1 233 (33.24%) ITIL
2 64 (9.13%) Service Management
3 63 (8.99%) Incident Management
4 34 (4.85%) ITSM
5 30 (4.28%) Service Delivery
6 10 (1.43%) CRM
7 9 (1.28%) Time Management
8 7 (1.00%) Problem Management
8 7 (1.00%) Asset Management
9 6 (0.86%) Migration
10 5 (0.71%) Knowledge Management
10 5 (0.71%) IT Governance
10 5 (0.71%) Root Cause Analysis
10 5 (0.71%) Software Deployment
11 4 (0.57%) Continuous Improvement
11 4 (0.57%) Stakeholder Management
11 4 (0.57%) CAD
11 4 (0.57%) ERP
11 4 (0.57%) Change Management
12 3 (0.43%) Configuration Management
Programming Languages
1 21 (3.00%) C
2 17 (2.43%) SQL
3 4 (0.57%) C#
4 3 (0.43%) T-SQL
5 1 (0.14%) VBScript
5 1 (0.14%) VB
Qualifications
1 84 (11.98%) Security Cleared
2 66 (9.42%) SC Cleared
3 45 (6.42%) MCP
3 45 (6.42%) Microsoft Certification
4 36 (5.14%) ITIL Foundation Certificate
5 29 (4.14%) Degree
6 21 (3.00%) MCSE
7 17 (2.43%) A+ Certification
7 17 (2.43%) ITIL Certification
8 9 (1.28%) Cisco Certification
8 9 (1.28%) MCITP
8 9 (1.28%) CCNA
9 8 (1.14%) MCDST
10 6 (0.86%) DV Cleared
11 4 (0.57%) MCSA
12 3 (0.43%) MCTS
13 2 (0.29%) BC Cleared
14 1 (0.14%) CCDA
14 1 (0.14%) CCNP
14 1 (0.14%) Network+ Certification
Quality Assurance & Compliance
1 87 (12.41%) SLA
2 6 (0.86%) Sarbanes-Oxley
2 6 (0.86%) Dodd-Frank
3 3 (0.43%) ISO/IEC 20000
4 2 (0.29%) GxP
5 1 (0.14%) QA
System Software
1 300 (42.80%) Active Directory
2 9 (1.28%) Terminal Services
3 5 (0.71%) XenApp
4 4 (0.57%) VMware Infrastructure
5 1 (0.14%) Hyper-V
5 1 (0.14%) Firmware
5 1 (0.14%) VMware ESXi
Systems Management
1 16 (2.28%) Backup Exec
2 12 (1.71%) SCCM
3 11 (1.57%) OVSD
4 4 (0.57%) Systems Management Server (SMS)
5 3 (0.43%) SCSM
5 3 (0.43%) OpenView
5 3 (0.43%) Tivoli
6 1 (0.14%) OpenView Configuration Management
6 1 (0.14%) Norton AntiVirus
6 1 (0.14%) DameWare
6 1 (0.14%) WSUS
6 1 (0.14%) BMC Marimba
6 1 (0.14%) ServiceCenter
Vendors
1 314 (44.79%) Microsoft
2 93 (13.27%) Citrix
3 50 (7.13%) Cisco
4 40 (5.71%) HP
5 30 (4.28%) Remedy
6 29 (4.14%) Lotus
7 21 (3.00%) McAfee
7 21 (3.00%) Symantec
8 19 (2.71%) Apple
9 17 (2.43%) Adobe
10 16 (2.28%) Bloomberg
11 13 (1.85%) Reuters
11 13 (1.85%) VMware
11 13 (1.85%) Sun
12 9 (1.28%) Altiris
12 9 (1.28%) Google
13 8 (1.14%) CQG
14 7 (1.00%) Oracle
15 6 (0.86%) IBM
16 5 (0.71%) SAP
Birmingham, West Midlands (County)
Mortimer Spinks
Rate: £9 - £11 per hour
Posted: 9 hours ago
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £15.50 per hour
Posted: 11 hours ago
Guildford, Surrey
Lorien Resourcing
Posted: 11 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £17 - £27 per hour
Posted: 16 hours ago
Ripley, Derbyshire
Blue Octopus Recruitment LLP
Rate: Salary up to £27,000 + Benefits
Posted: 16 hours ago
Cardiff, South Glamorgan
CPS Group UK
Rate: £8 - £10 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: Yesterday
Surrey
Think IT Recruitment
Rate: £100 - £120 per day
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Posted: 4 days ago
Leeds
Hays IT - Uk Posting account
Rate: £10.00 - £13.71 per hour
Posted: 4 days ago
Reading, Berkshire
Roc Search
Rate: Market Rate
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Posted: 5 days ago
Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £100 per day
Posted: 5 days ago
Southampton, Hampshire
Connectus
Rate: £10.25 - £13.25 per hour
Posted: 6 days ago
Cornwall
Computer Futures
Rate: £10 - £12 per hour + competitive
Posted: 8 days ago
Brighton
Interquest - Korus Group - Brighton
Rate: £100 per day
Posted: 13 days ago