1st Line Support Contracts
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
First Line Support
Rank 306 323 334
Rank change year-on-year
+17 +11
Contract jobs requiring a 1st Line Support 248 287 274
As % of all contract IT jobs located in the UK 0.535% 0.492% 0.449%
As % of the Job Titles category 0.580% 0.532% 0.484%
Number of daily rates quoted 47 52 57
Average daily rate £120 £110 £94
Average daily rate % change year-on-year
+9.09% +17.64%
90% offered a daily rate of more than £82 £90 £73
10% offered a daily rate of more than £200 £194 £169
UK excluding London average daily rate £110 £105 £88
% change year-on-year
+4.76% +20.00%
Number of hourly rates quoted 127 146 139
Average hourly rate £12.00 £11.50 £11.50
Average hourly rate % change year-on-year
+4.34% -
90% offered a hourly rate of more than £9.38 £8.98 £8.98
10% offered a hourly rate of more than £17.70 £16.50 £16.61
UK excluding London average hourly rate £11.50 £11.21 £11.31
% change year-on-year
+2.58% -0.84%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category		 42733 53947 56601
As % of all contract IT jobs located in the UK 92.11% 92.50% 92.72%
Number of daily rates quoted 24507 29722 30764
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2112 2572 2930
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.38
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 24 May 2013.

1st Line Support Daily Rate Histogram

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 24 May 2013.

1st Line Support Hourly Rate Histogram

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England +25 232 £120 +14.28%
South East -7 68 £125 +5.04%
London +26 52 £155 +31.91%
West Midlands +23 31 £93 +2.77%
Yorkshire +10 23 £110 +10.00%
Berkshire +14 22 £125 -
West Yorkshire +14 20 £110 +10.00%
East of England +12 19 £100 +1.01%
Hampshire -6 17 £135 -
City of London +14 16 £160 +19.40%
Birmingham +21 13 £150 +66.66%
East Midlands -8 13 - -
Southampton +7 12 £135 -
North West +9 11 £81 -37.69%
Buckinghamshire +1 11 £120 -5.13%
South West +22 10 £155 +63.15%
Leeds -3 9 £110 -
Scotland -9 9 - -
Reading +7 8 £105 -
Coventry +3 8 £96 -8.33%
Glasgow -10 7 - -
Bristol +17 6 - -
Kent +4 6 - -
Slough -5 6 £125 -
Oxfordshire -6 6 - -
Essex -8 6 £100 +1.01%
North East +15 5 - -
Liverpool +11 5 £82 -36.92%
Merseyside +7 5 £82 -36.92%
Leicester -7 5 - -

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 257 (52.66%) Windows
2 197 (40.37%) Active Directory
3 164 (33.61%) MS Office
4 152 (31.15%) Microsoft
5 116 (23.77%) Windows 7
6 104 (21.31%) Windows XP
7 90 (18.44%) MS Excel
8 72 (14.75%) SLA
9 65 (13.32%) ITIL
10 47 (9.631%) MS Exchange
11 36 (7.377%) Citrix
12 31 (6.352%) Blackberry
13 30 (6.148%) Finance
14 29 (5.943%) Incident Management
15 28 (5.738%) Windows Server 2003
15 28 (5.738%) TCP/IP
16 26 (5.328%) HP
17 25 (5.123%) Degree
18 24 (4.918%) Security Cleared
19 22 (4.508%) Windows 2000
20 21 (4.303%) Windows Vista
20 21 (4.303%) Windows Server 2008
21 20 (4.098%) Cisco
22 19 (3.893%) Lotus
23 17 (3.484%) Exchange Server 2007
23 17 (3.484%) Internet
23 17 (3.484%) Lotus Notes
24 16 (3.279%) SQL
24 16 (3.279%) LAN
24 16 (3.279%) Exchange Server 2003

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (1.230%) HTML
2 2 (0.410%) .NET
3 1 (0.205%) WebSphere
3 1 (0.205%) J2EE
3 1 (0.205%) COM
3 1 (0.205%) XML
Application Platforms
1 47 (9.631%) MS Exchange
2 17 (3.484%) Exchange Server 2007
2 17 (3.484%) Lotus Notes
3 16 (3.279%) Exchange Server 2003
4 13 (2.664%) Exchange Server 2010
5 11 (2.254%) SharePoint
6 9 (1.844%) Blackberry Enterprise Server
7 3 (0.615%) CMS
7 3 (0.615%) SharePoint 2010
8 2 (0.410%) WorkSite
9 1 (0.205%) Exchange Server 2000
9 1 (0.205%) GroupWise
9 1 (0.205%) Documentum
9 1 (0.205%) SAS
9 1 (0.205%) Lync
Applications
1 164 (33.61%) MS Office
2 90 (18.44%) MS Excel
3 5 (1.025%) MS PowerPoint
4 1 (0.205%) SPSS
Business Applications
1 2 (0.410%) SAP Oil and Gas
2 1 (0.205%) Oracle CRM
2 1 (0.205%) SAP R/3
2 1 (0.205%) SAP BPC
Communications & Networking
1 28 (5.738%) TCP/IP
2 17 (3.484%) Internet
3 16 (3.279%) LAN
4 14 (2.869%) WAN
4 14 (2.869%) VPN
5 11 (2.254%) DNS
5 11 (2.254%) DHCP
6 7 (1.434%) Ethernet
7 6 (1.230%) HTTP
8 3 (0.615%) Firewall
8 3 (0.615%) Cisco IOS
8 3 (0.615%) VoIP
9 2 (0.410%) ADSL
9 2 (0.410%) FTP
9 2 (0.410%) PBX
9 2 (0.410%) Intranet
9 2 (0.410%) Wireless
10 1 (0.205%) IP Telephony
10 1 (0.205%) SAN
10 1 (0.205%) BGP
Database & Business Intelligence
1 5 (1.025%) SQL Server
2 4 (0.820%) Data Warehouse
3 2 (0.410%) SAP BW
4 1 (0.205%) QlikView
4 1 (0.205%) DataStage
4 1 (0.205%) BusinessObjects
4 1 (0.205%) SAP BI
4 1 (0.205%) Data Mining
4 1 (0.205%) Xcelsius
General
1 30 (6.148%) Finance
2 15 (3.074%) Telecoms
3 9 (1.844%) Retail
4 8 (1.639%) Banking
5 7 (1.434%) Law
6 6 (1.230%) German Language
6 6 (1.230%) Legal
7 5 (1.025%) Dutch Language
7 5 (1.025%) French Language
8 3 (0.615%) Publishing
8 3 (0.615%) Financial Institution
9 2 (0.410%) Investment Banking
9 2 (0.410%) Welsh Language
9 2 (0.410%) Japanese Language
9 2 (0.410%) Back Office
10 1 (0.205%) Norwegian Language
10 1 (0.205%) Portuguese Language
10 1 (0.205%) Retail Banking
10 1 (0.205%) Local Government
Miscellaneous
1 31 (6.352%) Blackberry
2 15 (3.074%) NHS
3 8 (1.639%) Management Information System
4 7 (1.434%) Mathematics
5 4 (0.820%) EPoS
5 4 (0.820%) Statistics
6 3 (0.615%) FMCG
7 2 (0.410%) iPad
7 2 (0.410%) SWIFT
7 2 (0.410%) PDA
8 1 (0.205%) IVR
8 1 (0.205%) Fixed Income
8 1 (0.205%) AS400
8 1 (0.205%) Computer Science
8 1 (0.205%) EFT
8 1 (0.205%) iPhone
Operating Systems
1 257 (52.66%) Windows
2 116 (23.77%) Windows 7
3 104 (21.31%) Windows XP
4 28 (5.738%) Windows Server 2003
5 22 (4.508%) Windows 2000
6 21 (4.303%) Windows Vista
6 21 (4.303%) Windows Server 2008
7 13 (2.664%) UNIX
8 8 (1.639%) Linux
9 6 (1.230%) Mac OS
10 5 (1.025%) Windows 8
11 2 (0.410%) Windows 2000 Server
11 2 (0.410%) Windows NT
12 1 (0.205%) Windows Mobile
12 1 (0.205%) Mac OS X
12 1 (0.205%) Apple iOS
12 1 (0.205%) Windows Server 2012
12 1 (0.205%) Android
Processes & Methodologies
1 65 (13.32%) ITIL
2 29 (5.943%) Incident Management
3 15 (3.074%) Problem Management
4 11 (2.254%) Service Management
5 9 (1.844%) ITSM
6 8 (1.639%) Change Management
7 7 (1.434%) Time Management
8 5 (1.025%) Service Delivery
8 5 (1.025%) Workflow
9 4 (0.820%) Disaster Recovery
9 4 (0.820%) Migration
10 3 (0.615%) Content Management
10 3 (0.615%) Configuration Management
10 3 (0.615%) E-Commerce
11 2 (0.410%) Stakeholder Engagement
11 2 (0.410%) Network Management
11 2 (0.410%) Service Desk Management
11 2 (0.410%) Continuous Improvement
11 2 (0.410%) Change Control
11 2 (0.410%) CRM
Programming Languages
1 16 (3.279%) SQL
2 4 (0.820%) C
3 3 (0.615%) Java
4 2 (0.410%) VB
4 2 (0.410%) VB6
5 1 (0.205%) Shell Script
5 1 (0.205%) VBA
5 1 (0.205%) T-SQL
5 1 (0.205%) PHP
5 1 (0.205%) C++
Qualifications
1 25 (5.123%) Degree
2 24 (4.918%) Security Cleared
3 15 (3.074%) Microsoft Certification
4 11 (2.254%) Cisco Certification
4 11 (2.254%) SC Cleared
5 9 (1.844%) A+ Certification
5 9 (1.844%) MCP
6 8 (1.639%) CCNA
7 7 (1.434%) MCDST
8 6 (1.230%) MCSE
9 3 (0.615%) MCITP
10 2 (0.410%) MCSA
10 2 (0.410%) CCIE
10 2 (0.410%) CTC Cleared
10 2 (0.410%) DV Cleared
10 2 (0.410%) Network+ Certification
11 1 (0.205%) MOS
11 1 (0.205%) BC Cleared
11 1 (0.205%) ITIL Certification
11 1 (0.205%) ECDL
Quality Assurance & Compliance
1 72 (14.75%) SLA
2 1 (0.205%) QA
2 1 (0.205%) Sarbanes-Oxley
System Software
1 197 (40.37%) Active Directory
2 5 (1.025%) Hyper-V
2 5 (1.025%) VMware Infrastructure
3 1 (0.205%) XenApp
Systems Management
1 8 (1.639%) OpenView
2 7 (1.434%) OVSD
3 4 (0.820%) SCCM
4 3 (0.615%) Systems Management Server (SMS)
5 2 (0.410%) Backup Exec
6 1 (0.205%) NetBackup
6 1 (0.205%) HP Data Protector
6 1 (0.205%) SCOM
6 1 (0.205%) Unicenter
6 1 (0.205%) Norton AntiVirus
Vendors
1 152 (31.15%) Microsoft
2 36 (7.377%) Citrix
3 26 (5.328%) HP
4 20 (4.098%) Cisco
5 19 (3.893%) Lotus
6 11 (2.254%) VMware
7 9 (1.844%) Remedy
8 7 (1.434%) SAP
9 6 (1.230%) Dell
10 5 (1.025%) McAfee
10 5 (1.025%) Reuters
10 5 (1.025%) Bloomberg
11 4 (0.820%) Kaspersky
11 4 (0.820%) Sybase
11 4 (0.820%) Oracle
11 4 (0.820%) Apple
12 3 (0.615%) Avaya
12 3 (0.615%) Symantec
12 3 (0.615%) Adobe
13 2 (0.410%) Fidessa
1st Line Helpdesk Support
Liverpool, North West
Our Public Sector Client has an immediate, short term requirement for a Helpdesk Technician to help the existing team. The job opportunity involves being the first point of...
Hays Specialist Recruitment
Rate: £8.00 - £10.00 per hour
Posted: 26 April 2013
Helpdesk / Servicedesk /1st Line support analyst
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
1st Line Support/Service Desk - German Speaking
Cleveland
CF. 361740. My client is a leading Oil & Gas organisation, and they require a 1st Line Support/Service Desk contractor who is also able to speak fluent German...
Nigel Wright Consultancy
Rate: £10-£12 per Hour
Posted: 21 May 2013
1st Line Support / Service Desk
Gloucester, Gloucestershire
3 month contract initial - likely to extend £100 - £120 per day Our client is looking for a first line support to help out on their busy service desk...
Experis IT
Rate: £100 - £120 per day
Posted: 20 May 2013
1st Line Support Analyst / Helpdesk Analyst
Berkshire
My client are a leading organisation within their industry and currently have the fantastic opportunity for a 1st Line Support Analyst to join them. You will be the...
Clearwater People Solutions
Rate: £100 - 150 Per Day
Posted: 18 May 2013
1st Line - 2nd Line Support Engineer
City, London
The ideal candidate for this role will have strong experience in: Active Directory Office 2007/2010 Windows 7 Windows XP Server Support Call Logging Microsoft Exchange 2003 You...
Capita Resourcing - IT Resourcing
Rate: £250 - £280 per day
Posted: 22 May 2013
1st Line Support Service Desk Helpdesk
City, London
1st Line", "Service Desk", Helpdesk, Windows, Remedy, "Active Directory", stores, retail, EPOS... *Windows 7, Active Directory, Office, Exchange... *Retail systems experience - EPOS, warehouse management, stock management, EFT, Tills.
Reed Technology
Rate: £15.00 - £16.00 per hour + benefits
Posted: 20 May 2013
DV Cleared Service Desk Analyst (1st Line Support)
City of London
Service Desk Analyst (1st Line Support) **Capita Resourcing are the Managed Service Provider for various Central Government Clients which require the Highest level of UK Security Clearance** My...
Capita Resourcing Ltd
Rate: £150 - £250 per annum
Posted: 4 May 2013
1st Line Support / Service Desk - German Speaking
County Durham
Essentials: *German language skill - ESSENTIAL *Fluent English - ESSENTIAL Windows 7 Experience / Active Directory / HP Openview *Service Desk skill set / Call centre Personal skills: *Excellent Communication skills and the...
LA International
Rate: £11 per hour
Posted: 20 May 2013
Helpdesk Engineer, Service Desk Analyst, 1st Line Support, CCNA
Oxford, Oxfordshire
Line Support, Network Engineer, CCNA... A strong understanding of LAN/WAN connectivity troubleshooting would also be highly beneficial as would previous service desk experience... Skills:- * Ability to troubleshoot...
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 17 May 2013
1st Line Helpdesk Support Analyst : ITIL : World Leading Oil and Gas C
Manchester, Lancashire
Sharepoint, Service Manager 7) Understand and comply with SOX, Information Risk Management and Trust Domain policies and guidelines in daily work routines... Solid base knowledge of support processes...
Eaglecliff
Rate: From £15 to £20 per hour
Posted: 23 May 2013
1st Line - 2nd Line Support Engineer
City of London
It will also be essential to have excellent time management whilst being methodical in your working approach. The ideal candidate for this role will have strong experience in:...
Capita Resourcing Ltd
Rate: £250 - £280 per day
Posted: 23 May 2013
1st Line Support
Southampton, South East
Our client an NHS Trust based in Southampton are currently looking to recruit a number of 1st line support analysts.Criteria:2-3 years experience in 1st/2nd...
E-Resourcing
Rate: £120 - £150 per day
Posted: 8 May 2013
1st line support
Weybridge, Surrey
My client is looking for a highly skilled and experienced support engineer with customer service experience, to be based on their helpdesk proving 1st line support. You will...
Reed Technology
Rate: £13 - £15 per hour
Posted: 23 May 2013
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Last Updated Friday 24 May 2013
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