The first table below looks at the demand for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 258 323 352
Rank change year-on-year
+65 +29
Contract jobs requiring a 1st Line Support 413 271 260
As % of all contract IT jobs located in the UK 0.76% 0.53% 0.45%
As % of the Job Titles category 0.82% 0.57% 0.49%
Number of daily rates quoted 148 68 49
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£110 £125 £120
Average daily rate % change year-on-year
-12.00% +4.16%
90% offered a daily rate of more than £75 £70 £90
10% offered a daily rate of more than £176 £245 £260
UK excluding London average daily rate £105 £125 £105
% change year-on-year
-16.00% +19.04%
Number of hourly rates quoted 196 134 127
Average hourly rate £11.50 £11.50 £11.88
Average hourly rate % change year-on-year
- -3.19%
90% offered a hourly rate of more than £9.22 £9.00 £9.39
10% offered a hourly rate of more than £17.00 £18.70 £17.40
UK excluding London average hourly rate £11.50 £11.00 £11.50
% change year-on-year
+4.54% -4.34%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50509 47198 53521
As % of all contract IT jobs located in the UK 92.39% 92.49% 92.51%
Number of daily rates quoted 30674 27610 29823
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £239
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 1993 2137 2716
Average hourly rate £16.50 £18.00 £19.19
Average hourly rate % change year-on-year
-8.33% -6.18%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 25 July 2014.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 25 July 2014.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 365 £120 -4.00% 81
London +48 121 £150 +11.11% 18
South East +24 95 £120 -9.43% 27
West Midlands +4 43 £125 +13.63% 5
City of London +26 31 £150 +15.38% 5
North West +6 28 £100 -28.57% 4
East of England -13 28 £90 -10.00% 4
Yorkshire +6 17 £105 -24.32% 9
Buckinghamshire 0 17 £130 -13.33% 2
West Sussex +12 16 £120 -
Cheshire +17 15 £100 +25.00% 2
Berkshire -3 14 £138 - 2
East Midlands -4 14 £75 +11.11% 5
South West -25 13 £95 -40.62% 8
Milton Keynes +4 11 £170 +13.33% 2
Coventry -8 10 - - 1
Scotland -13 10 £113 - 1
Hampshire -23 10 £108 -20.37% 6
Hertfordshire +4 9 £100 -
East Sussex +3 9 £95 - 2
Worcestershire - 9 - -
Derbyshire +6 8 - - 2
West Yorkshire 0 8 £110 -2.22% 5
Oxfordshire -2 8 £85 - 5
Warrington - 8 £85 - 2
Surrey +1 7 £120 +9.09% 6
Manchester -9 7 - - 1
Reading +6 6 - -
Essex +6 6 - -
Kent +3 6 £175 - 3

1st Line Support
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 523 (65.62%) Windows
2 345 (43.29%) Active Directory
3 344 (43.16%) MS Office
4 274 (34.38%) Microsoft
5 255 (31.99%) Windows 7
6 242 (30.36%) Windows XP
7 225 (28.23%) MS Excel
8 216 (27.10%) ITIL
9 111 (13.93%) SLA
10 102 (12.80%) Citrix
11 78 (9.79%) Finance
12 74 (9.28%) MS Exchange
13 59 (7.40%) Blackberry
14 55 (6.90%) Lotus
14 55 (6.90%) IBM Notes
15 54 (6.78%) Windows Server 2008
16 47 (5.90%) Retail
17 45 (5.65%) Microsoft Certification
18 42 (5.27%) Banking
19 41 (5.14%) Security Cleared
20 40 (5.02%) TCP/IP
21 37 (4.64%) SC Cleared
22 36 (4.52%) Remedy
23 35 (4.39%) Windows Server 2003
23 35 (4.39%) Service Management
24 34 (4.27%) LAN
25 33 (4.14%) HP
26 32 (4.02%) MCP
26 32 (4.02%) Exchange Server 2010
27 29 (3.64%) VMware

1st Line Support
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (9.28%) MS Exchange
2 55 (6.90%) IBM Notes
3 32 (4.02%) Exchange Server 2010
4 20 (2.51%) Blackberry Enterprise Server
5 14 (1.76%) Exchange Server 2003
5 14 (1.76%) Exchange Server 2007
6 11 (1.38%) SharePoint
7 4 (0.50%) Lync
7 4 (0.50%) WorkSite
8 2 (0.25%) SharePoint 2010
9 1 (0.13%) Exchange Server 2013
9 1 (0.13%) Lotus Domino
9 1 (0.13%) CMS
9 1 (0.13%) Exchange Server 2000
Applications
1 344 (43.16%) MS Office
2 225 (28.23%) MS Excel
3 26 (3.26%) MS PowerPoint
4 3 (0.38%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 5 (0.63%) RMDS
1 5 (0.63%) Remedy ITSM
2 2 (0.25%) SalesLogix
2 2 (0.25%) Dynamics CRM
3 1 (0.13%) SAP SD
3 1 (0.13%) SAP FI
Cloud Services
1 11 (1.38%) Office 365
2 1 (0.13%) Cloud Computing
Communications & Networking
1 40 (5.02%) TCP/IP
2 34 (4.27%) LAN
3 27 (3.39%) VPN
3 27 (3.39%) WAN
4 19 (2.38%) Internet
5 12 (1.51%) DNS
6 10 (1.25%) Wireless
7 8 (1.00%) IP Telephony
7 8 (1.00%) VoIP
7 8 (1.00%) DHCP
8 6 (0.75%) Intranet
8 6 (0.75%) Firewall
8 6 (0.75%) Broadband
9 5 (0.63%) ADSL
10 4 (0.50%) SAN
10 4 (0.50%) FTP
11 3 (0.38%) Ethernet
12 1 (0.13%) Wi-Fi
12 1 (0.13%) 3G
12 1 (0.13%) 802.11
Database & Business Intelligence
1 3 (0.38%) SQL Server
1 3 (0.38%) MS Access
2 1 (0.13%) SAP BW
2 1 (0.13%) Data Mart
General
1 78 (9.79%) Finance
2 47 (5.90%) Retail
3 42 (5.27%) Banking
4 25 (3.14%) Legal
5 16 (2.01%) Law
5 16 (2.01%) Back Office
5 16 (2.01%) International Banking
6 13 (1.63%) Telecoms
6 13 (1.63%) Investment Banking
6 13 (1.63%) French Language
7 4 (0.50%) Military
8 3 (0.38%) German Language
8 3 (0.38%) Manufacturing
8 3 (0.38%) Dutch Language
9 2 (0.25%) Italian Language
10 1 (0.13%) Japanese Language
10 1 (0.13%) Russian Language
10 1 (0.13%) Spanish Language
10 1 (0.13%) Publishing
10 1 (0.13%) Front Office
Libraries, Frameworks & Software Standards
1 5 (0.63%) Middleware
2 2 (0.25%) .NET
3 1 (0.13%) EDI
3 1 (0.13%) Application Packaging
Miscellaneous
1 59 (7.40%) Blackberry
2 21 (2.63%) NHS
3 16 (2.01%) iPhone
4 15 (1.88%) Thin Client
4 15 (1.88%) Fat Client
5 11 (1.38%) Management Information System
6 7 (0.88%) Video Conferencing
7 6 (0.75%) Smartphone
7 6 (0.75%) Handset
8 5 (0.63%) Client/Server
8 5 (0.63%) iPad
9 4 (0.50%) Smartcard
9 4 (0.50%) Mathematics
10 3 (0.38%) Informatics
10 3 (0.38%) Social Media
11 2 (0.25%) FMCG
11 2 (0.25%) Data Protection Act
11 2 (0.25%) Computer Science
11 2 (0.25%) EPoS
11 2 (0.25%) EFT
Operating Systems
1 523 (65.62%) Windows
2 255 (31.99%) Windows 7
3 242 (30.36%) Windows XP
4 54 (6.78%) Windows Server 2008
5 35 (4.39%) Windows Server 2003
6 28 (3.51%) Windows 8
7 26 (3.26%) Windows Vista
8 15 (1.88%) UNIX
9 12 (1.51%) Linux
10 11 (1.38%) Windows 2000
11 10 (1.25%) Android
12 7 (0.88%) Mac OS X
13 5 (0.63%) Windows Mobile
13 5 (0.63%) Solaris
13 5 (0.63%) Mac OS
14 4 (0.50%) Apple iOS
15 3 (0.38%) Windows 2000 Server
15 3 (0.38%) Windows NT
15 3 (0.38%) Windows Server 2012
Processes & Methodologies
1 216 (27.10%) ITIL
2 35 (4.39%) Service Management
3 26 (3.26%) Incident Management
4 22 (2.76%) Problem Management
5 20 (2.51%) Service Delivery
6 14 (1.76%) Disaster Recovery
7 13 (1.63%) CRM
8 12 (1.51%) Software Deployment
9 10 (1.25%) ITSM
10 9 (1.13%) Change Management
11 8 (1.00%) ITIL V3
12 7 (0.88%) Information Security
13 6 (0.75%) Migration
14 5 (0.63%) BCP
15 4 (0.50%) Software Distribution
15 4 (0.50%) Mobile Device Management
15 4 (0.50%) Web Design
15 4 (0.50%) Network Monitoring
16 3 (0.38%) Business Continuity
16 3 (0.38%) Business Intelligence
Programming Languages
1 11 (1.38%) SQL
2 5 (0.63%) C
3 3 (0.38%) PowerShell
4 2 (0.25%) C#
5 1 (0.13%) VB
Qualifications
1 45 (5.65%) Microsoft Certification
2 41 (5.14%) Security Cleared
3 37 (4.64%) SC Cleared
4 32 (4.02%) MCP
5 21 (2.63%) Degree
6 18 (2.26%) MCSE
7 16 (2.01%) DV Cleared
8 13 (1.63%) ITIL Certification
9 11 (1.38%) A+ Certification
10 10 (1.25%) MCITP
11 8 (1.00%) CCNA
11 8 (1.00%) Cisco Certification
12 7 (0.88%) MCSA
13 6 (0.75%) MCTS
14 4 (0.50%) MCDST
14 4 (0.50%) ITIL Foundation Certificate
15 3 (0.38%) MOS
16 2 (0.25%) HND
17 1 (0.13%) EMC Certification
17 1 (0.13%) HNC
Quality Assurance & Compliance
1 111 (13.93%) SLA
2 2 (0.25%) ISO/IEC 27001
3 1 (0.13%) Data Quality
System Software
1 345 (43.29%) Active Directory
2 21 (2.63%) VMware Infrastructure
3 10 (1.25%) XenApp
3 10 (1.25%) Terminal Services
4 4 (0.50%) vSphere
5 3 (0.38%) VMware ESXi
6 1 (0.13%) XenServer
6 1 (0.13%) VMware ESX
6 1 (0.13%) Squid
6 1 (0.13%) Terminal Server
Systems Management
1 10 (1.25%) Backup Exec
2 5 (0.63%) OpenView
2 5 (0.63%) Systems Management Server (SMS)
3 3 (0.38%) SCCM
4 2 (0.25%) OVSD
4 2 (0.25%) NetBackup
5 1 (0.13%) Cacti
5 1 (0.13%) Symantec Enterprise Vault
5 1 (0.13%) Opsview
5 1 (0.13%) Nagios
5 1 (0.13%) ZENworks
5 1 (0.13%) Norton AntiVirus
5 1 (0.13%) DameWare
Vendors
1 274 (34.38%) Microsoft
2 102 (12.80%) Citrix
3 55 (6.90%) Lotus
4 36 (4.52%) Remedy
5 33 (4.14%) HP
6 29 (3.64%) VMware
7 24 (3.01%) Cisco
8 16 (2.01%) McAfee
9 14 (1.76%) Apple
10 11 (1.38%) Symantec
10 11 (1.38%) Dell
11 10 (1.25%) Adobe
11 10 (1.25%) Reuters
11 10 (1.25%) Altiris
12 9 (1.13%) Bloomberg
13 6 (0.75%) CQG
13 6 (0.75%) LANDesk
13 6 (0.75%) Veeam
14 5 (0.63%) Sophos
14 5 (0.63%) Oracle
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 8 hours ago
York, North Yorkshire
Randstad Technologies
Rate: £120 - £125 per day
Posted: 15 hours ago
Northampton
Recruitment Genius
Rate: £15000 - £18000 per annum
Posted: 16 hours ago
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: Yesterday
Manchester, Lancashire
Eutopia Solutions Ltd
Posted: Yesterday
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: Yesterday
City, London
Randstad Technologies
Rate: £15.00 - £18.00 per hour
Posted: 2 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per day
Posted: 2 days ago
Lyndhurst, Hampshire
360 Resourcing Solutions
Rate: £10 per hour
Posted: 2 days ago
Berkshire
Venn Group - UK
Posted: 2 days ago
Basingstoke, Hampshire
Connectus
Rate: £10 - £13.75 per hour
Posted: 2 days ago
Sheffield, South Yorkshire
Candidate Source
Rate: Competitive
Posted: 2 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 2 days ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Posted: 3 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 3 days ago
Kent
ReThink Recruitment
Rate: £100.00 - £110.00 per day
Posted: 3 days ago
Tewkesbury, Gloucestershire
Connectus
Rate: £24000 - £27000 per annum
Posted: 3 days ago
Warrington, Cheshire
Roc Search
Posted: 3 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 4 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 4 days ago