The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
First Line Support
UK
Rank 383 369 314
Rank change year-on-year
-14 -55
Contract jobs requiring a 1st Line Support 209 264 344
As % of all contract IT jobs located in the UK 0.47% 0.51% 0.66%
As % of the Job Titles category 0.50% 0.54% 0.69%
Number of daily rates quoted 89 106 113
Median daily rate £116 £128 £125
Median daily rate % change year-on-year
-8.82% +2.00%
90% offered a daily rate of more than £90 £90 £75
10% offered a daily rate of more than £176 £183 £170
UK excluding London median daily rate £115 £119 £128
% change year-on-year
-3.15% -6.86%
Number of hourly rates quoted 75 101 147
Median hourly rate £12.50 £12.00 £12.00
Median hourly rate % change year-on-year
+4.16% -
90% offered a hourly rate of more than £10.00 £9.58 £9.15
10% offered a hourly rate of more than £15.00 £15.00 £17.50
UK excluding London median hourly rate £12.50 £12.00 £12.00
% change year-on-year
+4.16% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42200 49241 49534
As % of all contract IT jobs located in the UK 94.70% 94.98% 94.78%
Number of daily rates quoted 27496 31679 30638
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £575 £560
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1533 1662 1940
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year
+2.85% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.72
% change year-on-year
-2.77% +7.65%

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 19 February 2017.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 195 £118 -6.00% 68
South East +12 57 £130 +14.28% 16
London -18 43 £163 +20.37% 19
West Midlands +25 25 £100 -45.20% 2
South West +16 21 £110 - 5
North West +33 20 £110 -10.20% 8
Surrey +11 17 £240 +118.18% 4
Yorkshire +13 16 £125 +13.63% 8
Berkshire +30 13 £130 +35.94% 4
West Yorkshire +2 12 £125 +8.69% 6
Gloucestershire +7 10 £113 +12.50%
Leeds +4 10 £125 +4.16% 4
Birmingham +3 10 £115 -36.98% 1
East of England -1 10 £161 +26.47% 4
Manchester +13 9 £130 +6.12% 3
City of London +5 9 £175 +19.65% 3
Gloucester +5 9 £111 -
Oxfordshire +3 9 £145 +70.58% 1
Guildford +5 8 - -
Hampshire 0 8 £92 - 2
Scotland +34 7 £110 -7.17% 1
Cheshire +27 7 £105 - 3
Warwick +6 7 £85 -
Warwickshire 0 7 £85 -
Coventry -3 7 - -
Bracknell +8 6 £130 +18.18% 1
Wiltshire +4 5 £160 +6.66%
Cambridgeshire 0 5 - - 1
Farnham -3 5 - -
Bristol +11 4 £90 -18.18% 2

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 19 February 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 264 (57.77%) Windows
2 219 (47.92%) Active Directory
3 165 (36.11%) Microsoft
4 164 (35.89%) MS Office
5 128 (28.01%) Windows 7
6 91 (19.91%) ITIL
7 75 (16.41%) MS Excel
8 49 (10.72%) SLA
9 38 (8.32%) Citrix
10 35 (7.66%) Incident Management
11 33 (7.22%) Windows XP
11 33 (7.22%) Service Management
12 31 (6.78%) Apple
12 31 (6.78%) VMware
13 30 (6.56%) TCP/IP
14 29 (6.35%) Windows 10
14 29 (6.35%) Windows Server
15 27 (5.91%) MS Exchange
16 26 (5.69%) Windows 8
17 23 (5.03%) Security Cleared
18 22 (4.81%) VMware Infrastructure
18 22 (4.81%) Time Management
18 22 (4.81%) Service Delivery
18 22 (4.81%) Windows Server 2008
19 21 (4.60%) Office 365
20 20 (4.38%) LAN
20 20 (4.38%) VPN
20 20 (4.38%) Cisco
21 19 (4.16%) Internet
21 19 (4.16%) Blackberry

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (5.91%) MS Exchange
2 16 (3.50%) IBM Notes
3 8 (1.75%) Exchange Server 2010
4 6 (1.31%) SharePoint
5 5 (1.09%) Blackberry Enterprise Server
5 5 (1.09%) Exchange Server 2007
5 5 (1.09%) Skype for Business
6 3 (0.66%) Exchange Server 2003
6 3 (0.66%) Moodle
7 2 (0.44%) IIS
8 1 (0.22%) CMS
8 1 (0.22%) IBM Domino
8 1 (0.22%) SAS
Applications
1 164 (35.89%) MS Office
2 75 (16.41%) MS Excel
3 9 (1.97%) MS PowerPoint
4 8 (1.75%) Spreadsheet
5 1 (0.22%) Adobe Illustrator
5 1 (0.22%) InDesign
5 1 (0.22%) SOLIDWORKS
Business Applications
1 2 (0.44%) Remedy ITSM
2 1 (0.22%) Dynamics NAV
2 1 (0.22%) SAP FI
Cloud Services
1 21 (4.60%) Office 365
2 8 (1.75%) Google Drive
2 8 (1.75%) Microsoft Azure
3 2 (0.44%) G Suite
4 1 (0.22%) Mimecast
4 1 (0.22%) SaaS
Communications & Networking
1 30 (6.56%) TCP/IP
2 20 (4.38%) LAN
2 20 (4.38%) VPN
3 19 (4.16%) Internet
4 17 (3.72%) Firewall
5 16 (3.50%) Wireless
6 15 (3.28%) WAN
7 14 (3.06%) DNS
8 12 (2.63%) VoIP
9 10 (2.19%) DHCP
10 7 (1.53%) Remote Desktop
11 6 (1.31%) ATM
11 6 (1.31%) Broadband
12 5 (1.09%) Skype
12 5 (1.09%) VLAN
13 4 (0.88%) Ethernet
13 4 (0.88%) Frame Relay
13 4 (0.88%) IGMP
13 4 (0.88%) Multicast
13 4 (0.88%) VPLS
Database & Business Intelligence
1 2 (0.44%) Oracle Database
1 2 (0.44%) RDBMS
1 2 (0.44%) Relational Database
1 2 (0.44%) SQL Server
2 1 (0.22%) MS Access
2 1 (0.22%) Oracle Reports
Development Applications
1 6 (1.31%) JIRA
2 2 (0.44%) SQL Server Management Studio (SSMS)
General
1 18 (3.94%) Finance
2 17 (3.72%) Law
3 12 (2.63%) Telecoms
4 11 (2.41%) Legal
4 11 (2.41%) Retail
5 6 (1.31%) German Language
5 6 (1.31%) Spanish Language
6 4 (0.88%) French Language
7 3 (0.66%) Advertising
7 3 (0.66%) Banking
7 3 (0.66%) Dutch Language
7 3 (0.66%) Marketing
7 3 (0.66%) Portuguese Language
8 2 (0.44%) Electronics
8 2 (0.44%) Investment Banking
8 2 (0.44%) Manufacturing
9 1 (0.22%) Italian Language
9 1 (0.22%) Local Government
9 1 (0.22%) Pharmaceutical
9 1 (0.22%) Polish Language
Libraries, Frameworks & Software Standards
1 4 (0.88%) Middleware
2 3 (0.66%) HTML
2 3 (0.66%) X-Windows
3 1 (0.22%) .NET
3 1 (0.22%) HTML5
Miscellaneous
1 19 (4.16%) Analytical Skills
1 19 (4.16%) Blackberry
2 12 (2.63%) iPhone
2 12 (2.63%) Smartphone
3 11 (2.41%) NHS
4 10 (2.19%) EPoS
5 7 (1.53%) Video Conferencing
6 6 (1.31%) Fat Client
6 6 (1.31%) iPad
6 6 (1.31%) Management Information System
6 6 (1.31%) Thin Client
7 5 (1.09%) IPTV
8 4 (0.88%) Handset
8 4 (0.88%) Over-the-Top Content
8 4 (0.88%) STB
8 4 (0.88%) Video on Demand
9 3 (0.66%) Computer Science
9 3 (0.66%) e-Learning
10 2 (0.44%) Device Driver
10 2 (0.44%) Driving Licence
Operating Systems
1 264 (57.77%) Windows
2 128 (28.01%) Windows 7
3 33 (7.22%) Windows XP
4 29 (6.35%) Windows 10
4 29 (6.35%) Windows Server
5 26 (5.69%) Windows 8
6 22 (4.81%) Windows Server 2008
7 15 (3.28%) Android
7 15 (3.28%) Apple iOS
8 12 (2.63%) Mac OS X
9 8 (1.75%) Linux
9 8 (1.75%) Windows Server 2012
10 7 (1.53%) Mac OS
11 6 (1.31%) Windows 2000
11 6 (1.31%) Windows Server 2003
12 5 (1.09%) Windows Vista
13 4 (0.88%) Unix
14 1 (0.22%) Windows Mobile
Processes & Methodologies
1 91 (19.91%) ITIL
2 35 (7.66%) Incident Management
3 33 (7.22%) Service Management
4 22 (4.81%) Service Delivery
4 22 (4.81%) Time Management
5 17 (3.72%) Network Management
6 8 (1.75%) Asset Management
6 8 (1.75%) ITSM
7 7 (1.53%) Problem Management
8 6 (1.31%) Root Cause Analysis
9 4 (0.88%) Change Management
9 4 (0.88%) Network Architecture
10 3 (0.66%) CRM
10 3 (0.66%) Email Management
10 3 (0.66%) ERP
10 3 (0.66%) Migration
10 3 (0.66%) Network Monitoring
10 3 (0.66%) Software Deployment
10 3 (0.66%) Ticket Management
11 2 (0.44%) Infrastructure Monitoring
Programming Languages
1 10 (2.19%) SQL
2 3 (0.66%) Java
3 2 (0.44%) JavaScript
3 2 (0.44%) T-SQL
4 1 (0.22%) C#
4 1 (0.22%) PHP
4 1 (0.22%) PowerShell
Qualifications
1 23 (5.03%) Security Cleared
2 19 (4.16%) SC Cleared
3 17 (3.72%) DBS Check
4 8 (1.75%) CCNA
4 8 (1.75%) Cisco Certification
4 8 (1.75%) Microsoft Certification
5 7 (1.53%) Degree
5 7 (1.53%) ITIL Certification
6 6 (1.31%) CTC Cleared
6 6 (1.31%) MOS
7 5 (1.09%) CCIP
7 5 (1.09%) CCNP
8 4 (0.88%) DV Cleared
8 4 (0.88%) JNCIA
8 4 (0.88%) MCP
9 3 (0.66%) BPSS Clearance
9 3 (0.66%) ITIL Foundation Certificate
10 1 (0.22%) ECDL
10 1 (0.22%) MCTS
10 1 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 49 (10.72%) SLA
2 3 (0.66%) Disclosure Scotland
System Software
1 219 (47.92%) Active Directory
2 22 (4.81%) VMware Infrastructure
3 2 (0.44%) Terminal Services
4 1 (0.22%) Hyper-V
4 1 (0.22%) Microsoft Virtual Server
4 1 (0.22%) NFS
4 1 (0.22%) Virtual Machines
4 1 (0.22%) Virtual Servers
4 1 (0.22%) VMware ESX
4 1 (0.22%) XenApp
Systems Management
1 6 (1.31%) SCCM
2 3 (0.66%) AirWatch
2 3 (0.66%) DameWare
3 2 (0.44%) Nagios
4 1 (0.22%) Cisco Prime
4 1 (0.22%) Forefront Identity Manager
4 1 (0.22%) Jamf Pro
4 1 (0.22%) SCSM
4 1 (0.22%) ServiceCenter
4 1 (0.22%) ZENworks
Vendors
1 165 (36.11%) Microsoft
2 38 (8.32%) Citrix
3 31 (6.78%) Apple
3 31 (6.78%) VMware
4 20 (4.38%) Cisco
5 16 (3.50%) Lotus
6 14 (3.06%) ServiceNow
7 13 (2.84%) HP
8 11 (2.41%) Google
9 9 (1.97%) LANDesk
10 8 (1.75%) Remedy
10 8 (1.75%) SAP
11 6 (1.31%) Juniper
12 5 (1.09%) Avaya
12 5 (1.09%) Oracle
13 4 (0.88%) Huawei
14 2 (0.44%) BMC
14 2 (0.44%) Fujitsu
14 2 (0.44%) Mitel
15 1 (0.22%) Ericsson
Reading, Berkshire
Randstad Technologies
Rate: £100 per day
Posted: 2 days ago
Skipton, North Yorkshire
Oscar
Rate: £10 - £13 per hour
Posted: 3 days ago
London
Marcus Donald People
Rate: £125 - £150 per hour
Posted: 2 days ago
Slough, Berkshire
Computer People
Rate: £100.00 - £110.00 per day
Posted: 5 days ago
Central London
OHO Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
City, London
Oho Group Ltd.
Rate: £150 - £200 per day
Posted: 3 days ago
London
Lorien Resourcing
Rate: £100 - £120 per annum
Posted: 5 days ago
Bristol
The Curve Group
Posted: 10 days ago