The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 420 338 266
Rank change year-on-year
-82 -72
Contract jobs requiring a 1st Line Support 235 340 435
As % of all contract IT jobs located in the UK 0.42% 0.61% 0.79%
As % of the Job Titles category 0.45% 0.64% 0.83%
Number of daily rates quoted 72 99 148
Median daily rate £120 £135 £110
Median daily rate % change year-on-year
-11.11% +22.72%
90% offered a daily rate of more than £96 £81 £70
10% offered a daily rate of more than £222 £213 £170
UK excluding London median daily rate £115 £125 £105
% change year-on-year
-8.00% +19.04%
Number of hourly rates quoted 126 165 180
Median hourly rate £12.00 £12.00 £11.25
Median hourly rate % change year-on-year
- +6.66%
90% offered a hourly rate of more than £9.25 £9.40 £9.08
10% offered a hourly rate of more than £15.00 £17.20 £17.50
UK excluding London median hourly rate £11.75 £11.93 £11.00
% change year-on-year
-1.48% +8.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52745 52880 52258
As % of all contract IT jobs located in the UK 94.86% 94.75% 94.33%
Number of daily rates quoted 34373 32080 31881
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £260 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1528 2113 2153
Median hourly rate £17.95 £17.50 £17.50
Median hourly rate % change year-on-year
+2.54% -
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.40 £42.50 £42.50
UK excluding London median hourly rate £18.28 £17.00 £17.00
% change year-on-year
+7.50% -

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 3 May 2016.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 3 May 2016.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -97 216 £120 -4.00% 44
South East -22 64 £145 +16.00% 14
London -51 45 £135 -6.89% 10
Yorkshire +12 30 £90 +29.03% 3
West Yorkshire +22 22 £90 +29.03% 1
North West -11 22 £120 - 4
East of England -14 20 £116 +1.08% 6
West Midlands -17 17 £115 -39.47% 2
Hampshire -3 16 £170 +4.61% 5
Oxfordshire +17 15 - - 2
Leeds +1 13 £90 +29.03%
Surrey -4 13 £150 +36.36% 3
Wales +2 11 £100 -37.50% 1
Cambridgeshire +1 10 £116 - 1
Manchester -6 10 £125 - 2
Southampton +14 9 - - 2
South West +1 9 £111 -22.60% 2
Buckinghamshire +14 8 £120 -51.51%
South Wales 0 8 - - 1
City of London +20 7 £135 -12.90% 3
Cardiff -15 7 - -
Peterborough +3 6 £128 - 1
Milton Keynes +1 6 £120 -51.51%
North Yorkshire +12 5 £90 - 1
Hertfordshire +9 5 £120 -27.27% 4
Stevenage +4 5 £120 -
Coventry -2 5 - -
East Midlands -16 5 £188 +131.48% 3
Cheshire -21 5 £171 +42.70% 1
Abingdon - 5 - -

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 3 May 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 307 (61.77%) Windows
2 253 (50.91%) Active Directory
3 226 (45.47%) Microsoft
4 184 (37.02%) MS Office
5 170 (34.21%) Windows 7
6 138 (27.77%) ITIL
7 80 (16.10%) Windows XP
8 72 (14.49%) MS Excel
9 63 (12.68%) MS Exchange
9 63 (12.68%) SLA
10 52 (10.46%) Citrix
11 50 (10.06%) Incident Management
12 43 (8.65%) Windows 8
13 42 (8.45%) Finance
14 41 (8.25%) Service Management
15 36 (7.24%) Cisco
16 32 (6.44%) Microsoft Certification
17 30 (6.04%) Blackberry
18 29 (5.84%) Windows Server
19 27 (5.43%) Office 365
20 26 (5.23%) HP
21 24 (4.83%) Analytical Skills
22 23 (4.63%) Internet
23 21 (4.23%) VMware
24 20 (4.02%) Remedy
24 20 (4.02%) LAN
24 20 (4.02%) WAN
24 20 (4.02%) MCP
24 20 (4.02%) Security Cleared
25 19 (3.82%) ITIL Certification

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (12.68%) MS Exchange
2 16 (3.22%) Exchange Server 2010
3 14 (2.82%) IBM Notes
3 14 (2.82%) Skype for Business
4 13 (2.62%) SharePoint
5 9 (1.81%) Blackberry Enterprise Server
6 8 (1.61%) Exchange Server 2003
6 8 (1.61%) Exchange Server 2007
7 3 (0.60%) IIS
8 2 (0.40%) Exchange Server 2013
9 1 (0.20%) CMS
9 1 (0.20%) Confluence
9 1 (0.20%) JBoss
9 1 (0.20%) WordPress
Applications
1 184 (37.02%) MS Office
2 72 (14.49%) MS Excel
3 7 (1.41%) MS PowerPoint
4 2 (0.40%) MS Visio
5 1 (0.20%) Acrobat
5 1 (0.20%) Spreadsheet
Business Applications
1 4 (0.80%) Remedy ITSM
2 1 (0.20%) Dynamics CRM
2 1 (0.20%) SAP CO
2 1 (0.20%) SAP FI
2 1 (0.20%) SAP FI/CO
2 1 (0.20%) SAP Oil and Gas
Cloud Services
1 27 (5.43%) Office 365
2 2 (0.40%) Google Apps
3 1 (0.20%) MailChimp
3 1 (0.20%) OneDrive
Communications & Networking
1 23 (4.63%) Internet
2 20 (4.02%) LAN
2 20 (4.02%) WAN
3 17 (3.42%) TCP/IP
4 16 (3.22%) VPN
5 12 (2.41%) Firewall
6 7 (1.41%) DNS
6 7 (1.41%) Intranet
7 6 (1.21%) ATM
7 6 (1.21%) VoIP
8 4 (0.80%) DHCP
8 4 (0.80%) Remote Desktop
8 4 (0.80%) Wi-Fi
9 3 (0.60%) Skype
9 3 (0.60%) Wireless
10 2 (0.40%) FTP
10 2 (0.40%) IP Telephony
10 2 (0.40%) Network Security
11 1 (0.20%) IMAP
11 1 (0.20%) SSH
Database & Business Intelligence
1 8 (1.61%) SQL Server
2 2 (0.40%) Oracle Database
2 2 (0.40%) SQL Server 2005
2 2 (0.40%) SQL Server 2008
3 1 (0.20%) Data Mining
3 1 (0.20%) MS Access
Development Applications
1 1 (0.20%) JIRA
General
1 42 (8.45%) Finance
2 18 (3.62%) Legal
3 16 (3.22%) Banking
4 10 (2.01%) Law
5 7 (1.41%) Investment Banking
5 7 (1.41%) Local Government
5 7 (1.41%) Telecoms
6 6 (1.21%) Retail
7 4 (0.80%) Back Office
7 4 (0.80%) Spanish Language
8 3 (0.60%) Advertising
8 3 (0.60%) German Language
8 3 (0.60%) International Banking
8 3 (0.60%) Manufacturing
9 2 (0.40%) Financial Institution
10 1 (0.20%) Billing
10 1 (0.20%) French Language
10 1 (0.20%) Mandarin Language
10 1 (0.20%) Private Banking
10 1 (0.20%) Retail Banking
Libraries, Frameworks & Software Standards
1 9 (1.81%) HTML
2 3 (0.60%) .NET
3 1 (0.20%) CSS
3 1 (0.20%) XHTML
3 1 (0.20%) XML
Miscellaneous
1 30 (6.04%) Blackberry
2 24 (4.83%) Analytical Skills
3 11 (2.21%) Statistics
4 9 (1.81%) NHS
5 8 (1.61%) iPad
6 7 (1.41%) iPhone
6 7 (1.41%) PDA
7 6 (1.21%) Management Information System
8 5 (1.01%) Enterprise Software
9 4 (0.80%) Driving Licence
10 3 (0.60%) Data Centre
10 3 (0.60%) Mobile Computing
11 2 (0.40%) BYOD
11 2 (0.40%) Computer Science
11 2 (0.40%) Digital Media
11 2 (0.40%) EPoS
11 2 (0.40%) Hedge funds
11 2 (0.40%) Private Cloud
11 2 (0.40%) Video Conferencing
12 1 (0.20%) Life Science
Operating Systems
1 307 (61.77%) Windows
2 170 (34.21%) Windows 7
3 80 (16.10%) Windows XP
4 43 (8.65%) Windows 8
5 29 (5.84%) Windows Server
6 13 (2.62%) Android
6 13 (2.62%) Apple iOS
6 13 (2.62%) Windows Server 2003
6 13 (2.62%) Windows Server 2008
7 12 (2.41%) Windows 10
8 11 (2.21%) Linux
9 9 (1.81%) Mac OS X
10 8 (1.61%) Windows Server 2012
11 7 (1.41%) Unix
12 6 (1.21%) Windows 2000 Server
13 5 (1.01%) AIX
14 3 (0.60%) Mac OS
14 3 (0.60%) Windows Vista
15 2 (0.40%) Windows 2000
16 1 (0.20%) Windows NT
Processes & Methodologies
1 138 (27.77%) ITIL
2 50 (10.06%) Incident Management
3 41 (8.25%) Service Management
4 18 (3.62%) ITSM
5 15 (3.02%) Service Delivery
6 13 (2.62%) Change Management
7 11 (2.21%) Problem Management
8 9 (1.81%) Migration
9 7 (1.41%) CRM
9 7 (1.41%) ITIL V3
9 7 (1.41%) Logistics
10 6 (1.21%) Email Management
10 6 (1.21%) Fault Management
11 5 (1.01%) Resource Management
11 5 (1.01%) Root Cause Analysis
11 5 (1.01%) Service Desk Management
12 4 (0.80%) Data Protection
12 4 (0.80%) Release Management
12 4 (0.80%) Ticket Management
13 3 (0.60%) Time Management
Programming Languages
1 7 (1.41%) SQL
2 3 (0.60%) JavaScript
2 3 (0.60%) PHP
3 2 (0.40%) C
3 2 (0.40%) Java
3 2 (0.40%) PowerShell
4 1 (0.20%) C#
Qualifications
1 32 (6.44%) Microsoft Certification
2 20 (4.02%) MCP
2 20 (4.02%) Security Cleared
3 19 (3.82%) ITIL Certification
4 16 (3.22%) SC Cleared
5 14 (2.82%) CCNA
5 14 (2.82%) Cisco Certification
6 13 (2.62%) ITIL Foundation Certificate
7 12 (2.41%) A+ Certification
7 12 (2.41%) MCSE
8 10 (2.01%) Degree
9 8 (1.61%) MCSA
10 5 (1.01%) DBS Check
11 4 (0.80%) MCITP
12 3 (0.60%) DV Cleared
13 2 (0.40%) MOS
14 1 (0.20%) BC Cleared
14 1 (0.20%) CCNP
14 1 (0.20%) CCVP
14 1 (0.20%) MCDST
Quality Assurance & Compliance
1 63 (12.68%) SLA
2 2 (0.40%) QA
3 1 (0.20%) Disclosure Scotland
3 1 (0.20%) ISO 9000
System Software
1 253 (50.91%) Active Directory
2 10 (2.01%) VMware Infrastructure
3 3 (0.60%) Terminal Server
4 2 (0.40%) Hyper-V
5 1 (0.20%) iptables
5 1 (0.20%) Samba
5 1 (0.20%) VMware Server
5 1 (0.20%) VMware Workstation
5 1 (0.20%) XenApp
5 1 (0.20%) XenDesktop
5 1 (0.20%) XenServer
Systems Management
1 9 (1.81%) SCCM
2 5 (1.01%) Backup Exec
2 5 (1.01%) HP Data Protector
2 5 (1.01%) Tivoli
2 5 (1.01%) Tivoli Storage Manager
3 4 (0.80%) ServiceCenter
4 3 (0.60%) DameWare
5 2 (0.40%) OVSD
5 2 (0.40%) ZENworks
6 1 (0.20%) AirWatch
6 1 (0.20%) McAfee ePO
6 1 (0.20%) NetBackup
6 1 (0.20%) NetVault Backup
6 1 (0.20%) Norton AntiVirus
6 1 (0.20%) Plesk
6 1 (0.20%) SCVMM
6 1 (0.20%) Unicenter
6 1 (0.20%) WSUS
Vendors
1 226 (45.47%) Microsoft
2 52 (10.46%) Citrix
3 36 (7.24%) Cisco
4 26 (5.23%) HP
5 21 (4.23%) VMware
6 20 (4.02%) Remedy
7 14 (2.82%) Lotus
8 10 (2.01%) Apple
9 9 (1.81%) SAP
10 7 (1.41%) Google
11 6 (1.21%) Intel Security
12 5 (1.01%) Bomgar
12 5 (1.01%) Symantec
13 4 (0.80%) Dell
13 4 (0.80%) MobileIron
13 4 (0.80%) Oracle
13 4 (0.80%) ServiceNow
14 3 (0.60%) BMC
14 3 (0.60%) LANDesk
15 2 (0.40%) Northgate
Swindon, Wiltshire
Austin Fraser
Posted: 1 hour ago
London
Venn Group
Rate: £9 - £10 Per Hour
Posted: 4 hours ago
Castleford, West Yorkshire
Senitor Associates
Rate: £18177 per annum
Posted: 8 hours ago
Worthing, West Sussex
Reed Technology
Rate: £9.00 per hour
Posted: 11 hours ago
Derby, Derbyshire
Lorien Resourcing
Rate: £7.39 - £9.89 per hour
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: 5 days ago
Hampshire
Computer People
Rate: £12.50 per hour + TEMP TO PERM
Posted: 6 days ago
Spalding, Lincolnshire
The Bridge Ltd
Rate: Unspecified Competitive market rate
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Blackpool
Computer Futures
Rate: £10 - £12 per hour + competitive
Posted: 20 days ago