The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 426 339 269
Rank change year-on-year
-87 -70
Contract jobs requiring a 1st Line Support 223 334 425
As % of all contract IT jobs located in the UK 0.42% 0.62% 0.81%
As % of the Job Titles category 0.44% 0.65% 0.85%
Number of daily rates quoted 67 84 154
Median daily rate £116 £125 £110
Median daily rate % change year-on-year
-7.20% +13.63%
90% offered a daily rate of more than £100 £82 £75
10% offered a daily rate of more than £180 £208 £172
UK excluding London median daily rate £115 £115 £104
% change year-on-year
- +10.31%
Number of hourly rates quoted 114 177 184
Median hourly rate £11.75 £12.00 £11.50
Median hourly rate % change year-on-year
-2.08% +4.34%
90% offered a hourly rate of more than £9.52 £9.00 £9.00
10% offered a hourly rate of more than £15.35 £17.00 £17.50
UK excluding London median hourly rate £11.65 £11.75 £11.50
% change year-on-year
-0.85% +2.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50897 51337 49774
As % of all contract IT jobs located in the UK 94.77% 94.72% 94.43%
Number of daily rates quoted 33216 31650 30786
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1482 2063 2112
Median hourly rate £18.00 £16.72 £17.00
Median hourly rate % change year-on-year
+7.65% -1.64%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £41.50 £40.00
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 25 May 2016.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 25 May 2016.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -92 209 £118 -6.00% 70
South East -23 64 £130 +8.33% 15
London -36 39 £120 -17.24% 22
East of England -3 26 £116 +16.25% 8
North West -13 23 £119 +25.00% 7
Yorkshire -1 20 £100 +43.36% 3
West Yorkshire +2 15 £126 +81.00% 2
Hampshire -4 15 £170 +4.61% 5
Surrey -7 15 £138 +10.00% 3
West Midlands -22 15 £105 -44.73% 4
Oxfordshire +21 14 - - 3
Cambridgeshire +3 13 £134 - 2
South West -2 13 £115 -20.00% 8
Manchester -8 10 £120 +26.31% 2
Buckinghamshire +15 9 - - 2
Leeds -3 9 £90 +29.03%
Southampton +9 8 - - 2
Essex +4 8 £104 - 2
Wales +4 7 £100 -31.03% 2
Milton Keynes +4 7 - - 1
City of London +33 6 £118 -23.94% 3
Peterborough -1 6 £128 -
East Midlands -3 6 - - 3
Berkshire -9 6 - - 1
Merseyside +2 5 - - 3
Wiltshire +1 5 £115 - 1
Liverpool -2 5 - - 3
Coventry -3 5 - -
Cheshire -13 5 £171 - 2
Swindon - 5 £115 -

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 May 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 310 (63.14%) Windows
2 243 (49.49%) Active Directory
3 215 (43.79%) Microsoft
4 180 (36.66%) MS Office
5 172 (35.03%) Windows 7
6 122 (24.85%) ITIL
7 83 (16.90%) Windows XP
8 68 (13.85%) MS Excel
9 59 (12.02%) MS Exchange
9 59 (12.02%) SLA
10 49 (9.98%) Citrix
11 44 (8.96%) Incident Management
11 44 (8.96%) Windows 8
12 43 (8.76%) Finance
13 40 (8.15%) Service Management
14 38 (7.74%) Cisco
15 33 (6.72%) Blackberry
16 29 (5.91%) Office 365
16 29 (5.91%) Windows Server
17 28 (5.70%) Analytical Skills
17 28 (5.70%) Microsoft Certification
18 24 (4.89%) WAN
19 23 (4.68%) LAN
20 22 (4.48%) Internet
20 22 (4.48%) HP
21 19 (3.87%) VMware
21 19 (3.87%) TCP/IP
22 18 (3.67%) Security Cleared
23 16 (3.26%) SC Cleared
23 16 (3.26%) ITSM

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (12.02%) MS Exchange
2 13 (2.65%) Exchange Server 2010
2 13 (2.65%) SharePoint
3 12 (2.44%) Blackberry Enterprise Server
3 12 (2.44%) Skype for Business
4 11 (2.24%) IBM Notes
5 8 (1.63%) Exchange Server 2003
5 8 (1.63%) Exchange Server 2007
6 4 (0.81%) IIS
7 3 (0.61%) Exchange Server 2013
8 1 (0.20%) CMS
8 1 (0.20%) Confluence
8 1 (0.20%) JBoss
8 1 (0.20%) WordPress
Applications
1 180 (36.66%) MS Office
2 68 (13.85%) MS Excel
3 3 (0.61%) MS PowerPoint
4 1 (0.20%) MS Visio
4 1 (0.20%) Spreadsheet
Business Applications
1 1 (0.20%) Dynamics CRM
1 1 (0.20%) Dynamics GP
1 1 (0.20%) SAP CO
1 1 (0.20%) SAP FI
1 1 (0.20%) SAP FI/CO
1 1 (0.20%) SAP Oil and Gas
Cloud Services
1 29 (5.91%) Office 365
2 2 (0.41%) Google Apps
3 1 (0.20%) OneDrive
Communications & Networking
1 24 (4.89%) WAN
2 23 (4.68%) LAN
3 22 (4.48%) Internet
4 19 (3.87%) TCP/IP
5 15 (3.05%) VPN
6 13 (2.65%) Firewall
7 10 (2.04%) DNS
7 10 (2.04%) VoIP
8 9 (1.83%) Intranet
9 8 (1.63%) ATM
10 5 (1.02%) DHCP
11 4 (0.81%) Remote Desktop
11 4 (0.81%) Wi-Fi
12 3 (0.61%) ISDN
12 3 (0.61%) Network Security
12 3 (0.61%) Skype
12 3 (0.61%) Wireless
13 2 (0.41%) ADSL
13 2 (0.41%) FTP
13 2 (0.41%) IPv4
Database & Business Intelligence
1 7 (1.43%) SQL Server
2 3 (0.61%) SQL Server 2008
3 2 (0.41%) Oracle Database
3 2 (0.41%) SQL Server 2005
4 1 (0.20%) Data Mining
4 1 (0.20%) MS Access
4 1 (0.20%) SQL Server 2012
Development Applications
1 1 (0.20%) JIRA
General
1 43 (8.76%) Finance
2 15 (3.05%) Banking
2 15 (3.05%) Legal
3 7 (1.43%) Law
3 7 (1.43%) Telecoms
4 6 (1.22%) Local Government
5 5 (1.02%) Investment Banking
6 4 (0.81%) Back Office
6 4 (0.81%) International Banking
6 4 (0.81%) Retail
6 4 (0.81%) Spanish Language
7 3 (0.61%) Advertising
7 3 (0.61%) French Language
7 3 (0.61%) German Language
7 3 (0.61%) Manufacturing
8 2 (0.41%) Financial Institution
9 1 (0.20%) Italian Language
9 1 (0.20%) Mandarin Language
9 1 (0.20%) Military
9 1 (0.20%) Private Banking
Libraries, Frameworks & Software Standards
1 9 (1.83%) HTML
2 2 (0.41%) .NET
3 1 (0.20%) CSS
3 1 (0.20%) XHTML
3 1 (0.20%) XML
Miscellaneous
1 33 (6.72%) Blackberry
2 28 (5.70%) Analytical Skills
3 11 (2.24%) Statistics
4 9 (1.83%) NHS
5 7 (1.43%) iPhone
5 7 (1.43%) PDA
5 7 (1.43%) Smartphone
6 6 (1.22%) Driving Licence
6 6 (1.22%) iPad
7 4 (0.81%) Enterprise Software
7 4 (0.81%) Management Information System
8 3 (0.61%) Computer Science
8 3 (0.61%) Data Centre
8 3 (0.61%) Mobile Computing
8 3 (0.61%) Video Conferencing
9 2 (0.41%) BYOD
9 2 (0.41%) Digital Media
9 2 (0.41%) Fat Client
9 2 (0.41%) Hedge funds
9 2 (0.41%) Private Cloud
Operating Systems
1 310 (63.14%) Windows
2 172 (35.03%) Windows 7
3 83 (16.90%) Windows XP
4 44 (8.96%) Windows 8
5 29 (5.91%) Windows Server
6 15 (3.05%) Windows 10
6 15 (3.05%) Windows Server 2008
7 14 (2.85%) Apple iOS
8 12 (2.44%) Android
8 12 (2.44%) Windows Server 2003
9 11 (2.24%) Linux
10 9 (1.83%) Mac OS X
11 8 (1.63%) Unix
12 7 (1.43%) Windows Server 2012
13 6 (1.22%) Windows 2000 Server
14 5 (1.02%) AIX
15 3 (0.61%) Mac OS
16 2 (0.41%) Windows Vista
17 1 (0.20%) CentOS
17 1 (0.20%) Ubuntu
Processes & Methodologies
1 122 (24.85%) ITIL
2 44 (8.96%) Incident Management
3 40 (8.15%) Service Management
4 16 (3.26%) ITSM
5 13 (2.65%) Service Delivery
6 10 (2.04%) Change Management
7 9 (1.83%) Migration
7 9 (1.83%) Problem Management
8 8 (1.63%) Fault Management
9 7 (1.43%) CRM
10 6 (1.22%) Email Management
10 6 (1.22%) Logistics
11 5 (1.02%) Data Protection
11 5 (1.02%) ITIL V3
11 5 (1.02%) Resource Management
11 5 (1.02%) Root Cause Analysis
11 5 (1.02%) Service Desk Management
12 4 (0.81%) Kalman Filter
13 3 (0.61%) ERP
13 3 (0.61%) Time Management
Programming Languages
1 3 (0.61%) JavaScript
1 3 (0.61%) PHP
1 3 (0.61%) SQL
2 2 (0.41%) Java
3 1 (0.20%) C
3 1 (0.20%) PowerShell
Qualifications
1 28 (5.70%) Microsoft Certification
2 18 (3.67%) Security Cleared
3 16 (3.26%) SC Cleared
4 15 (3.05%) CCNA
4 15 (3.05%) Cisco Certification
5 14 (2.85%) ITIL Certification
6 13 (2.65%) MCSE
7 12 (2.44%) ITIL Foundation Certificate
7 12 (2.44%) MCP
8 11 (2.24%) Degree
9 10 (2.04%) A+ Certification
10 6 (1.22%) MCSA
11 4 (0.81%) MCITP
12 2 (0.41%) DBS Check
12 2 (0.41%) MOS
13 1 (0.20%) BC Cleared
13 1 (0.20%) CCNP
13 1 (0.20%) CCVP
13 1 (0.20%) DV Cleared
13 1 (0.20%) NVQ Level 3
Quality Assurance & Compliance
1 59 (12.02%) SLA
2 1 (0.20%) HL7
2 1 (0.20%) ISO 9000
2 1 (0.20%) QA
System Software
1 243 (49.49%) Active Directory
2 8 (1.63%) VMware Infrastructure
3 3 (0.61%) Terminal Server
4 2 (0.41%) Hyper-V
4 2 (0.41%) XenApp
5 1 (0.20%) iptables
5 1 (0.20%) Samba
5 1 (0.20%) Terminal Services
5 1 (0.20%) VMware Server
5 1 (0.20%) VMware Workstation
5 1 (0.20%) XenDesktop
5 1 (0.20%) XenServer
Systems Management
1 9 (1.83%) SCCM
2 5 (1.02%) HP Data Protector
2 5 (1.02%) Tivoli
2 5 (1.02%) Tivoli Storage Manager
3 4 (0.81%) Backup Exec
4 2 (0.41%) DameWare
4 2 (0.41%) McAfee ePO
4 2 (0.41%) ServiceCenter
4 2 (0.41%) WSUS
4 2 (0.41%) ZENworks
5 1 (0.20%) AirWatch
5 1 (0.20%) Malwarebytes
5 1 (0.20%) NetVault Backup
5 1 (0.20%) Norton AntiVirus
5 1 (0.20%) OVSD
5 1 (0.20%) Plesk
5 1 (0.20%) Unicenter
Vendors
1 215 (43.79%) Microsoft
2 49 (9.98%) Citrix
3 38 (7.74%) Cisco
4 22 (4.48%) HP
5 19 (3.87%) VMware
6 14 (2.85%) Remedy
7 11 (2.24%) Lotus
8 9 (1.83%) Apple
8 9 (1.83%) SAP
9 7 (1.43%) Google
9 7 (1.43%) Intel Security
10 6 (1.22%) Dell
10 6 (1.22%) ServiceNow
11 5 (1.02%) Bomgar
11 5 (1.02%) LANDesk
11 5 (1.02%) Symantec
12 4 (0.81%) Avaya
13 3 (0.61%) MobileIron
13 3 (0.61%) Oracle
14 2 (0.41%) Dell KACE
Southampton, Hampshire
Connectus
Rate: £10 - £17 per day
Posted: 8 hours ago
Liverpool, Merseyside
Mortimer Spinks
Posted: Yesterday
Fareham, Hampshire
Connectus
Rate: £10.25 - £13.25 per hour
Posted: Yesterday
Newport, Gwent
Opus Recruitment Solutions Ltd
Rate: £100 - £150 per day
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Rate: £8 - £12 per hour
Posted: 2 days ago
Walsall, West Midlands (County)
Experis Ltd
Rate: £10 - £13 per hour
Posted: 2 days ago
West Yorkshire
Computer Futures
Rate: competitive
Posted: 2 days ago
London
Marcus Donald People
Rate: £90 - £100 per day
Posted: 6 days ago
Gloucestershire
CPS Group Limited
Posted: 9 days ago
Bournemouth
Deerfoot IT Resources Ltd
Rate: Competitive Daily Rate
Posted: 12 days ago
Milton Keynes
Computacenter
Rate: Competitive
Posted: 16 days ago
Liverpool
Hays Specialist Recruitment Ltd
Rate: £11.00 - £12.30 per hour
Posted: 20 days ago
Scotland
Cognitive Group Ltd
Rate: £350 - £475 per day
Posted: 21 days ago