The statistics below represent IT contracts advertised across the UK that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 420 332 261
Rank change year-on-year
-88 -71
Contract jobs requiring a 1st Line Support 232 353 440
As % of all contract IT jobs located in the UK 0.44% 0.63% 0.82%
As % of the Job Titles category 0.46% 0.67% 0.86%
Number of daily rates quoted 82 97 166
Median daily rate £116 £130 £110
Median daily rate % change year-on-year
-11.15% +18.18%
90% offered a daily rate of more than £100 £87 £75
10% offered a daily rate of more than £194 £180 £175
UK excluding London median daily rate £115 £120 £100
% change year-on-year
-4.16% +20.00%
Number of hourly rates quoted 101 183 192
Median hourly rate £11.65 £12.00 £11.50
Median hourly rate % change year-on-year
-2.91% +4.34%
90% offered a hourly rate of more than £9.50 £9.00 £9.00
10% offered a hourly rate of more than £15.00 £16.66 £17.50
UK excluding London median hourly rate £11.38 £12.00 £11.50
% change year-on-year
-5.20% +4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50276 53000 51116
As % of all contract IT jobs located in the UK 94.73% 94.79% 94.75%
Number of daily rates quoted 32796 33319 31430
Median daily rate £425 £400 £397
Median daily rate % change year-on-year
+6.25% +0.75%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £563 £550
UK excluding London median daily rate £399 £368 £350
% change year-on-year
+8.57% +5.00%
Number of hourly rates quoted 1494 2025 2060
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.43
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

1st Line Support
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 26 June 2016.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 26 June 2016.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -76 215 £116 -7.60% 61
South East -8 61 £128 +8.51% 15
London -36 36 £120 -9.43% 13
East of England +15 33 £116 +16.25% 7
North West -17 25 £114 +13.75% 11
South West +7 20 £120 -12.72% 3
Hampshire -3 16 £175 - 4
Yorkshire -12 15 £115 - 5
West Midlands -26 15 £104 -31.96% 4
Essex +19 14 £105 - 1
Cambridgeshire +12 12 £118 - 1
Surrey -1 11 £115 -8.00% 2
Oxfordshire +12 10 - - 2
West Yorkshire +3 10 £126 - 1
Manchester -17 10 £120 +20.00% 4
Brentwood - 9 £104 -
Milton Keynes +20 8 - -
Buckinghamshire +20 8 - -
Wales +18 8 £135 -15.62%
East Midlands -4 8 - - 3
Berkshire -10 8 £110 +22.22% 3
Leeds -8 7 £90 - 1
South Wales +16 6 £135 -15.62%
Merseyside +4 6 - - 1
Liverpool +2 6 - - 1
Peterborough -4 6 £105 -
West Sussex -12 6 £130 - 2
Hertfordshire +21 5 £120 - 3
Somerset +12 5 £100 -27.27%
Swindon +3 5 £115 -

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 June 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 288 (61.28%) Windows
2 220 (46.81%) Active Directory
3 181 (38.51%) Microsoft
4 154 (32.77%) MS Office
5 147 (31.28%) Windows 7
6 104 (22.13%) ITIL
7 72 (15.32%) MS Excel
8 71 (15.11%) Windows XP
9 53 (11.28%) SLA
10 47 (10.00%) MS Exchange
11 44 (9.36%) Incident Management
12 42 (8.94%) Citrix
13 38 (8.09%) Finance
14 34 (7.23%) Windows 8
14 34 (7.23%) Cisco
15 30 (6.38%) Service Management
16 29 (6.17%) Blackberry
17 27 (5.74%) Windows Server
18 24 (5.11%) VMware
19 23 (4.89%) Office 365
20 22 (4.68%) Internet
21 21 (4.47%) WAN
21 21 (4.47%) Microsoft Certification
22 20 (4.26%) LAN
22 20 (4.26%) Windows 10
22 20 (4.26%) Analytical Skills
23 17 (3.62%) TCP/IP
23 17 (3.62%) Security Cleared
23 17 (3.62%) Android
24 16 (3.40%) SC Cleared

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (10.00%) MS Exchange
2 13 (2.77%) SharePoint
3 10 (2.13%) Blackberry Enterprise Server
3 10 (2.13%) Exchange Server 2010
4 9 (1.91%) IBM Notes
4 9 (1.91%) Skype for Business
5 8 (1.70%) Exchange Server 2003
6 7 (1.49%) Exchange Server 2007
7 4 (0.85%) Exchange Server 2013
8 3 (0.64%) IIS
9 1 (0.21%) Confluence
9 1 (0.21%) JBoss
9 1 (0.21%) WordPress
Applications
1 154 (32.77%) MS Office
2 72 (15.32%) MS Excel
3 5 (1.06%) Spreadsheet
4 3 (0.64%) MS PowerPoint
5 1 (0.21%) MS Visio
Business Applications
1 1 (0.21%) Dynamics CRM
1 1 (0.21%) Dynamics GP
1 1 (0.21%) SAP CO
1 1 (0.21%) SAP FI
1 1 (0.21%) SAP FI/CO
1 1 (0.21%) SAP Oil and Gas
Cloud Services
1 23 (4.89%) Office 365
2 4 (0.85%) Google Apps
3 1 (0.21%) OneDrive
Communications & Networking
1 22 (4.68%) Internet
2 21 (4.47%) WAN
3 20 (4.26%) LAN
4 17 (3.62%) TCP/IP
5 14 (2.98%) VoIP
6 13 (2.77%) VPN
7 12 (2.55%) Firewall
8 10 (2.13%) Intranet
9 8 (1.70%) ATM
9 8 (1.70%) DNS
10 7 (1.49%) Wi-Fi
11 6 (1.28%) ISDN
12 5 (1.06%) IPv4
13 3 (0.64%) DHCP
13 3 (0.64%) Network Security
13 3 (0.64%) Remote Desktop
13 3 (0.64%) Skype
13 3 (0.64%) Wireless
14 2 (0.43%) ADSL
14 2 (0.43%) FTP
Database & Business Intelligence
1 7 (1.49%) SQL Server
2 3 (0.64%) SQL Server 2008
3 2 (0.43%) Oracle Database
3 2 (0.43%) SQL Server 2005
4 1 (0.21%) Data Mining
4 1 (0.21%) EDMS
4 1 (0.21%) GIS
4 1 (0.21%) MS Access
4 1 (0.21%) SQL Server 2012
General
1 38 (8.09%) Finance
2 11 (2.34%) Banking
3 10 (2.13%) Telecoms
4 9 (1.91%) Legal
5 6 (1.28%) Law
6 5 (1.06%) Local Government
7 4 (0.85%) Back Office
7 4 (0.85%) International Banking
7 4 (0.85%) Spanish Language
8 3 (0.64%) Advertising
8 3 (0.64%) French Language
8 3 (0.64%) German Language
8 3 (0.64%) Manufacturing
9 2 (0.43%) Retail
10 1 (0.21%) Financial Institution
10 1 (0.21%) Investment Banking
10 1 (0.21%) Italian Language
10 1 (0.21%) Military
Libraries, Frameworks & Software Standards
1 7 (1.49%) HTML
2 1 (0.21%) .NET
Miscellaneous
1 29 (6.17%) Blackberry
2 20 (4.26%) Analytical Skills
3 11 (2.34%) Statistics
4 8 (1.70%) iPhone
4 8 (1.70%) NHS
4 8 (1.70%) Smartphone
5 5 (1.06%) Data Centre
5 5 (1.06%) iPad
5 5 (1.06%) PDA
6 4 (0.85%) Driving Licence
6 4 (0.85%) Enterprise Software
7 3 (0.64%) Computer Science
7 3 (0.64%) Video Conferencing
8 2 (0.43%) BYOD
8 2 (0.43%) Client/Server
8 2 (0.43%) Digital Media
8 2 (0.43%) Hedge funds
8 2 (0.43%) Management Information System
8 2 (0.43%) Private Cloud
8 2 (0.43%) Thin Client
Operating Systems
1 288 (61.28%) Windows
2 147 (31.28%) Windows 7
3 71 (15.11%) Windows XP
4 34 (7.23%) Windows 8
5 27 (5.74%) Windows Server
6 20 (4.26%) Windows 10
7 17 (3.62%) Android
8 14 (2.98%) Windows Server 2008
9 13 (2.77%) Apple iOS
10 12 (2.55%) Windows Server 2003
11 11 (2.34%) Linux
12 8 (1.70%) Unix
13 6 (1.28%) Mac OS X
13 6 (1.28%) Windows 2000 Server
13 6 (1.28%) Windows Server 2012
14 5 (1.06%) AIX
15 3 (0.64%) Windows 2000
16 2 (0.43%) HPUX
16 2 (0.43%) Windows Vista
17 1 (0.21%) Ubuntu
Processes & Methodologies
1 104 (22.13%) ITIL
2 44 (9.36%) Incident Management
3 30 (6.38%) Service Management
4 15 (3.19%) Service Delivery
5 11 (2.34%) ITSM
6 8 (1.70%) Fault Management
7 7 (1.49%) CRM
7 7 (1.49%) Email Management
7 7 (1.49%) Problem Management
8 6 (1.28%) Logistics
8 6 (1.28%) Migration
9 5 (1.06%) Data Protection
9 5 (1.06%) Resource Management
9 5 (1.06%) Service Desk Management
9 5 (1.06%) Time Management
10 4 (0.85%) Change Management
10 4 (0.85%) Kalman Filter
11 3 (0.64%) Asset Management
11 3 (0.64%) Identity Management
11 3 (0.64%) Knowledge Management
Programming Languages
1 3 (0.64%) PHP
2 2 (0.43%) Java
2 2 (0.43%) JavaScript
2 2 (0.43%) SQL
3 1 (0.21%) C
3 1 (0.21%) PowerShell
Qualifications
1 21 (4.47%) Microsoft Certification
2 17 (3.62%) Security Cleared
3 16 (3.40%) SC Cleared
4 14 (2.98%) CCNA
4 14 (2.98%) Cisco Certification
5 12 (2.55%) MCSE
6 11 (2.34%) ITIL Certification
7 8 (1.70%) ITIL Foundation Certificate
7 8 (1.70%) MCP
8 7 (1.49%) Degree
9 6 (1.28%) A+ Certification
10 5 (1.06%) MCSA
11 4 (0.85%) MCITP
12 2 (0.43%) MOS
13 1 (0.21%) BC Cleared
13 1 (0.21%) CCNP
13 1 (0.21%) CCVP
13 1 (0.21%) CNE
13 1 (0.21%) MCTS
13 1 (0.21%) NVQ Level 3
Quality Assurance & Compliance
1 53 (11.28%) SLA
2 1 (0.21%) HL7
2 1 (0.21%) ISO 9000
System Software
1 220 (46.81%) Active Directory
2 9 (1.91%) VMware Infrastructure
3 3 (0.64%) Terminal Server
4 2 (0.43%) Hyper-V
4 2 (0.43%) XenApp
5 1 (0.21%) iptables
5 1 (0.21%) Samba
5 1 (0.21%) Terminal Services
5 1 (0.21%) Virtual Servers
5 1 (0.21%) VMware Server
5 1 (0.21%) VMware Workstation
5 1 (0.21%) XenDesktop
Systems Management
1 9 (1.91%) SCCM
2 7 (1.49%) Tivoli Storage Manager
3 6 (1.28%) Backup Exec
4 5 (1.06%) HP Data Protector
4 5 (1.06%) Tivoli
5 3 (0.64%) Norton AntiVirus
6 2 (0.43%) DameWare
6 2 (0.43%) McAfee ePO
6 2 (0.43%) ServiceCenter
6 2 (0.43%) WSUS
6 2 (0.43%) ZENworks
7 1 (0.21%) AirWatch
7 1 (0.21%) Malwarebytes
7 1 (0.21%) NetVault Backup
7 1 (0.21%) Plesk
7 1 (0.21%) Unicenter
Vendors
1 181 (38.51%) Microsoft
2 42 (8.94%) Citrix
3 34 (7.23%) Cisco
4 24 (5.11%) VMware
5 15 (3.19%) Remedy
6 13 (2.77%) Apple
6 13 (2.77%) HP
7 11 (2.34%) Google
8 9 (1.91%) Intel Security
8 9 (1.91%) Lotus
9 8 (1.70%) Avaya
10 7 (1.49%) SAP
10 7 (1.49%) Symantec
11 6 (1.28%) Bomgar
11 6 (1.28%) Mitel
11 6 (1.28%) ServiceNow
12 5 (1.06%) Dell
12 5 (1.06%) LANDesk
13 2 (0.43%) Baan
13 2 (0.43%) Oracle
City, London
Mortimer Spinks
Rate: £160 - £225 per day + Fantastic Day Rate - Pot to go Perm
Posted: 2 days ago
Preston, Lancashire
Executive Resource Group
Rate: £90 - 105 per day
Posted: 2 days ago
Borehamwood, Hertfordshire
Senitor Associates
Rate: £12 - £16 per hour
Posted: 5 days ago
Bournemouth, Dorset
Spring Technology
Rate: £140 - £175 per day
Posted: 4 days ago
City, London
Cadence Resourcing
Rate: £120 - £140 per day
Posted: 6 days ago
Shefford, Bedfordshire
Russell King Associates
Rate: £12 per hour
Posted: 6 days ago
Northampton, Northamptonshire
Broster Buchanan
Rate: £75 - £90 per day
Posted: 5 days ago