The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 287 324 320
Rank change year-on-year
+37 -4
Contract jobs requiring a 1st Line Support 380 289 307
As % of all contract IT jobs located in the UK 0.67% 0.54% 0.53%
As % of the Job Titles category 0.73% 0.58% 0.57%
Number of daily rates quoted 156 74 83
Average daily rate
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£115 £120 £115
Average daily rate % change year-on-year
-4.16% +4.34%
90% offered a daily rate of more than £75 £70 £99
10% offered a daily rate of more than £180 £165 £190
UK excluding London average daily rate £110 £100 £108
% change year-on-year
+10.00% -6.97%
Number of hourly rates quoted 170 144 133
Average hourly rate £11.50 £11.50 £12.49
Average hourly rate % change year-on-year
- -7.92%
90% offered a hourly rate of more than £9.50 £9.00 £9.30
10% offered a hourly rate of more than £17.00 £18.42 £16.50
UK excluding London average hourly rate £11.69 £11.00 £12.00
% change year-on-year
+6.25% -8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51961 49585 53705
As % of all contract IT jobs located in the UK 92.02% 92.76% 92.87%
Number of daily rates quoted 31503 29488 30138
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £235
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2007 2141 2629
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2014.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2014.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 333 £120 - 59
London +40 102 £135 +6.29% 10
South East +35 91 £120 -20.00% 16
West Midlands -8 35 £120 +9.09% 5
City of London +36 27 £130 - 1
East of England -12 26 £113 +12.50% 4
North West -11 23 £105 -25.00% 5
Buckinghamshire +13 21 £120 -12.72% 2
Yorkshire +4 21 £123 +8.88% 7
South West -37 17 £147 +22.08% 5
Hampshire -14 15 £118 - 3
West Sussex - 15 £120 -
Milton Keynes +2 13 £113 -18.18%
West Yorkshire +1 13 £110 -2.22% 5
Scotland -4 13 £100 +11.11% 1
East Midlands -7 13 - - 5
Cheshire +22 12 £105 - 2
Hertfordshire -5 11 £110 - 2
Coventry -6 10 - - 1
Manchester -10 10 - - 3
Berkshire +7 9 £118 -47.77% 3
Wiltshire +1 9 £147 +83.12% 4
Oxfordshire -3 7 £85 -
Reading +9 6 £90 -
Stevenage +6 6 - -
Leeds +3 6 £110 -2.22%
Surrey +1 6 £138 +5.76% 6
Cambridgeshire -5 6 £150 +27.65% 1
Edinburgh -11 6 £105 -
High Wycombe - 6 £130 - 1

1st Line Support
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 511 (65.01%) Windows
2 338 (43.00%) Active Directory
3 324 (41.22%) MS Office
4 265 (33.72%) Microsoft
5 247 (31.42%) Windows 7
6 224 (28.50%) Windows XP
7 219 (27.86%) ITIL
8 205 (26.08%) MS Excel
9 114 (14.50%) Citrix
10 106 (13.49%) SLA
11 77 (9.80%) Finance
12 69 (8.78%) MS Exchange
13 58 (7.38%) IBM Notes
13 58 (7.38%) Lotus
14 57 (7.25%) Retail
15 54 (6.87%) Windows Server 2008
16 52 (6.62%) Blackberry
17 46 (5.85%) Security Cleared
18 42 (5.34%) Microsoft Certification
19 41 (5.22%) Windows Server 2003
19 41 (5.22%) SC Cleared
20 40 (5.09%) Incident Management
21 36 (4.58%) TCP/IP
22 35 (4.45%) Service Management
22 35 (4.45%) Banking
23 31 (3.94%) MCP
23 31 (3.94%) Windows 8
24 28 (3.56%) LAN
25 26 (3.31%) Remedy
26 25 (3.18%) HP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 69 (8.78%) MS Exchange
2 58 (7.38%) IBM Notes
3 20 (2.54%) Exchange Server 2010
4 16 (2.04%) Exchange Server 2003
5 15 (1.91%) Blackberry Enterprise Server
6 14 (1.78%) Exchange Server 2007
7 9 (1.15%) SharePoint
8 5 (0.64%) Lync
9 4 (0.51%) WorkSite
10 2 (0.25%) SharePoint 2010
11 1 (0.13%) Exchange Server 2013
11 1 (0.13%) Lotus Domino
11 1 (0.13%) CMS
11 1 (0.13%) Exchange Server 2000
Applications
1 324 (41.22%) MS Office
2 205 (26.08%) MS Excel
3 24 (3.05%) MS PowerPoint
4 3 (0.38%) Spreadsheet
4 3 (0.38%) MS Visio
Business Applications
1 4 (0.51%) Remedy ITSM
2 2 (0.25%) Dynamics CRM
3 1 (0.13%) Oracle Financials
3 1 (0.13%) RMDS
3 1 (0.13%) SalesLogix
Cloud Services
1 12 (1.53%) Office 365
2 1 (0.13%) Cloud Computing
2 1 (0.13%) SaaS
Communications & Networking
1 36 (4.58%) TCP/IP
2 28 (3.56%) LAN
3 24 (3.05%) VPN
4 22 (2.80%) WAN
5 19 (2.42%) Internet
6 10 (1.27%) DNS
6 10 (1.27%) VoIP
7 7 (0.89%) Intranet
8 6 (0.76%) Wireless
8 6 (0.76%) DHCP
9 5 (0.64%) ADSL
9 5 (0.64%) Broadband
9 5 (0.64%) Firewall
10 3 (0.38%) Ethernet
11 2 (0.25%) FTP
11 2 (0.25%) SAN
11 2 (0.25%) IP Telephony
12 1 (0.13%) Cisco IPT
12 1 (0.13%) Unified Communications
12 1 (0.13%) Wi-Fi
Database & Business Intelligence
1 3 (0.38%) SQL Server
2 2 (0.25%) MS Access
3 1 (0.13%) Oracle Database
General
1 77 (9.80%) Finance
2 57 (7.25%) Retail
3 35 (4.45%) Banking
4 24 (3.05%) Legal
5 17 (2.16%) Telecoms
6 15 (1.91%) Investment Banking
7 14 (1.78%) French Language
8 13 (1.65%) Law
9 7 (0.89%) Back Office
9 7 (0.89%) International Banking
10 4 (0.51%) German Language
10 4 (0.51%) Military
10 4 (0.51%) Manufacturing
10 4 (0.51%) Dutch Language
11 2 (0.25%) Italian Language
12 1 (0.13%) Spanish Language
12 1 (0.13%) Mandarin Language
12 1 (0.13%) Cantonese Language
12 1 (0.13%) Advertising
12 1 (0.13%) Automotive
Libraries, Frameworks & Software Standards
1 2 (0.25%) .NET
2 1 (0.13%) EDI
2 1 (0.13%) Middleware
2 1 (0.13%) Application Packaging
Miscellaneous
1 52 (6.62%) Blackberry
2 17 (2.16%) NHS
3 13 (1.65%) Thin Client
3 13 (1.65%) Fat Client
3 13 (1.65%) iPhone
4 7 (0.89%) iPad
4 7 (0.89%) Video Conferencing
4 7 (0.89%) Management Information System
5 6 (0.76%) Handset
6 5 (0.64%) Client/Server
7 4 (0.51%) Mathematics
7 4 (0.51%) Smartphone
8 2 (0.25%) FMCG
8 2 (0.25%) EPoS
8 2 (0.25%) EFT
8 2 (0.25%) Smartcard
8 2 (0.25%) Informatics
8 2 (0.25%) Social Media
9 1 (0.13%) EqualLogic
9 1 (0.13%) HP StorageWorks
Operating Systems
1 511 (65.01%) Windows
2 247 (31.42%) Windows 7
3 224 (28.50%) Windows XP
4 54 (6.87%) Windows Server 2008
5 41 (5.22%) Windows Server 2003
6 31 (3.94%) Windows 8
7 20 (2.54%) Windows Vista
8 16 (2.04%) UNIX
9 12 (1.53%) Windows 2000
10 11 (1.40%) Linux
11 7 (0.89%) Android
12 6 (0.76%) Mac OS
13 5 (0.64%) Mac OS X
13 5 (0.64%) Solaris
13 5 (0.64%) Windows Server 2012
14 4 (0.51%) Windows 2000 Server
15 3 (0.38%) Apple iOS
15 3 (0.38%) Windows NT
16 2 (0.25%) Red Hat Enterprise Linux
17 1 (0.13%) AIX
Processes & Methodologies
1 219 (27.86%) ITIL
2 40 (5.09%) Incident Management
3 35 (4.45%) Service Management
4 19 (2.42%) Service Delivery
5 12 (1.53%) CRM
5 12 (1.53%) Software Deployment
6 11 (1.40%) Problem Management
7 10 (1.27%) Kalman Filter
8 9 (1.15%) Change Management
9 8 (1.02%) ITSM
10 7 (0.89%) ITIL V3
11 5 (0.64%) Migration
12 4 (0.51%) Disaster Recovery
12 4 (0.51%) Mentoring
12 4 (0.51%) Coaching
12 4 (0.51%) Software Distribution
12 4 (0.51%) Mobile Device Management
13 3 (0.38%) Network Monitoring
13 3 (0.38%) ERP
13 3 (0.38%) Business Intelligence
Programming Languages
1 12 (1.53%) SQL
2 6 (0.76%) C
3 3 (0.38%) VBA
3 3 (0.38%) PowerShell
4 2 (0.25%) C#
Qualifications
1 46 (5.85%) Security Cleared
2 42 (5.34%) Microsoft Certification
3 41 (5.22%) SC Cleared
4 31 (3.94%) MCP
5 21 (2.67%) MCSE
5 21 (2.67%) Degree
6 15 (1.91%) DV Cleared
7 11 (1.40%) ITIL Certification
8 9 (1.15%) CCNA
8 9 (1.15%) Cisco Certification
9 8 (1.02%) A+ Certification
9 8 (1.02%) MCITP
10 7 (0.89%) MCSA
11 6 (0.76%) MCTS
12 5 (0.64%) ITIL Foundation Certificate
13 3 (0.38%) MOS
14 2 (0.25%) MCDST
14 2 (0.25%) HNC
14 2 (0.25%) HND
15 1 (0.13%) EMC Certification
Quality Assurance & Compliance
1 106 (13.49%) SLA
2 2 (0.25%) ISO/IEC 27001
3 1 (0.13%) ISO/IEC 20000
System Software
1 338 (43.00%) Active Directory
2 12 (1.53%) Terminal Services
2 12 (1.53%) VMware Infrastructure
3 10 (1.27%) XenApp
4 4 (0.51%) VMware ESXi
5 2 (0.25%) vSphere
5 2 (0.25%) VMware ESX
5 2 (0.25%) VMware Workstation
6 1 (0.13%) Terminal Server
6 1 (0.13%) XenServer
Systems Management
1 10 (1.27%) Backup Exec
2 5 (0.64%) OpenView
2 5 (0.64%) Systems Management Server (SMS)
3 3 (0.38%) SCCM
3 3 (0.38%) NetBackup
4 2 (0.25%) Symantec Enterprise Vault
4 2 (0.25%) OVSD
4 2 (0.25%) Norton AntiVirus
5 1 (0.13%) DameWare
5 1 (0.13%) WSUS
5 1 (0.13%) Nagios
5 1 (0.13%) ZENworks
5 1 (0.13%) Tivoli
5 1 (0.13%) Opsview
5 1 (0.13%) Cacti
Vendors
1 265 (33.72%) Microsoft
2 114 (14.50%) Citrix
3 58 (7.38%) Lotus
4 26 (3.31%) Remedy
5 25 (3.18%) HP
6 22 (2.80%) Cisco
6 22 (2.80%) VMware
7 15 (1.91%) Apple
8 11 (1.40%) Altiris
9 10 (1.27%) Symantec
9 10 (1.27%) McAfee
10 8 (1.02%) Reuters
10 8 (1.02%) Oracle
10 8 (1.02%) Adobe
11 7 (0.89%) Dell
11 7 (0.89%) Bloomberg
11 7 (0.89%) LANDesk
12 6 (0.76%) Veeam
12 6 (0.76%) Sophos
13 4 (0.51%) CQG
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