The table below looks at the statistics for the 1st Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 320 288 334
Rank change year-on-year
-32 +46
Contract jobs requiring a 1st Line Support 322 374 244
As % of all contract IT jobs located in the UK 0.58% 0.66% 0.50%
As % of the Job Titles category 0.62% 0.72% 0.54%
Number of daily rates quoted 100 119 49
Average daily rate
Keep up to 90%
of your Daily Rate
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£125 £110 £105
Average daily rate % change year-on-year
+13.63% +4.76%
90% offered a daily rate of more than £81 £70 £90
10% offered a daily rate of more than £208 £166 £148
UK excluding London average daily rate £125 £100 £104
% change year-on-year
+25.00% -3.61%
Number of hourly rates quoted 150 157 116
Average hourly rate £12.00 £11.00 £11.50
Average hourly rate % change year-on-year
+9.09% -4.34%
90% offered a hourly rate of more than £9.50 £9.28 £9.00
10% offered a hourly rate of more than £17.50 £17.50 £15.50
UK excluding London average hourly rate £12.00 £11.00 £11.50
% change year-on-year
+9.09% -4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51645 52060 44962
As % of all contract IT jobs located in the UK 92.40% 92.35% 92.52%
Number of daily rates quoted 31339 31560 25761
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £245 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 2019 2073 2241
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

1st Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the UK

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support within the UK.

1st Line Support Daily Rate Trend in the UK

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 17 April 2015.

1st Line Support Daily Rate Histogram in the UK

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support within the UK.

1st Line Support Hourly Rate Trend in the UK

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support within the UK over the 3 months to 17 April 2015.

1st Line Support Hourly Rate Histogram in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 293 £125 +13.63% 84
South East -39 79 £125 +8.69% 25
London -32 61 £148 +28.26% 20
East of England +37 43 £118 +17.50% 8
West Midlands -8 27 £251 +101.00% 8
Yorkshire -19 26 £87 -12.62% 7
East Midlands -2 25 £81 +15.71% 5
Hampshire -7 21 £150 +30.43% 5
North West -25 21 £120 +50.00% 5
City of London +16 20 £155 -6.06% 9
Cambridgeshire +12 17 - - 1
West Yorkshire -3 16 £87 -12.62% 5
Berkshire 0 15 £123 -2.00% 1
Surrey -9 12 £110 -10.20% 6
Leicestershire +19 11 £81 - 1
Peterborough +11 11 - - 1
Scotland +2 11 £130 +10.63% 1
Northamptonshire -2 11 - - 2
Southampton -2 11 £150 - 3
Manchester -11 11 £175 +72.83% 2
East Sussex -3 9 £100 - 7
Leeds -13 9 £87 -12.62% 4
Essex +14 8 £135 +50.00% 1
Wales +4 8 £160 - 2
Cheshire -2 8 £120 -5.51% 1
South Yorkshire -4 8 - -
Warwickshire +4 7 £313 -
South West +1 7 £150 - 5
Brighton +1 7 £140 - 5
Northampton -2 7 - - 2

1st Line Support
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 419 (62.26%) Windows
2 309 (45.91%) Microsoft
3 300 (44.58%) MS Office
4 295 (43.83%) Active Directory
5 225 (33.43%) ITIL
6 193 (28.68%) Windows 7
7 173 (25.71%) MS Excel
8 156 (23.18%) Windows XP
9 90 (13.37%) Citrix
10 87 (12.93%) SLA
11 86 (12.78%) MS Exchange
12 79 (11.74%) Security Cleared
13 67 (9.96%) Analytical Skills
14 65 (9.66%) Incident Management
15 62 (9.21%) Service Management
15 62 (9.21%) SC Cleared
16 48 (7.13%) Cisco
17 47 (6.98%) LAN
18 41 (6.09%) WAN
18 41 (6.09%) Blackberry
19 40 (5.94%) Windows 8
20 39 (5.79%) Windows Server 2008
21 38 (5.65%) ITIL Foundation Certificate
22 37 (5.50%) Finance
23 36 (5.35%) MCP
24 35 (5.20%) HP
25 33 (4.90%) Microsoft Certification
26 32 (4.75%) Remedy
27 31 (4.61%) ITSM
28 30 (4.46%) Management Information System

1st Line Support
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (12.78%) MS Exchange
2 29 (4.31%) IBM Notes
3 23 (3.42%) SharePoint
4 15 (2.23%) Exchange Server 2010
5 13 (1.93%) Exchange Server 2003
6 11 (1.63%) Lync
7 7 (1.04%) Blackberry Enterprise Server
8 6 (0.89%) Exchange Server 2007
9 2 (0.30%) IIS
10 1 (0.15%) JBoss
10 1 (0.15%) CMS
10 1 (0.15%) CICS
10 1 (0.15%) SharePoint 2010
Applications
1 300 (44.58%) MS Office
2 173 (25.71%) MS Excel
3 20 (2.97%) MS PowerPoint
4 2 (0.30%) Spreadsheet
5 1 (0.15%) Adobe Creative Suite
5 1 (0.15%) MS Visio
5 1 (0.15%) Acrobat
Business Applications
1 1 (0.15%) Dynamics CRM
1 1 (0.15%) Remedy ITSM
Cloud Services
1 20 (2.97%) Office 365
2 6 (0.89%) Google Apps
3 3 (0.45%) SaaS
4 2 (0.30%) Cloud Computing
5 1 (0.15%) Microsoft Azure
Communications & Networking
1 47 (6.98%) LAN
2 41 (6.09%) WAN
3 30 (4.46%) Internet
4 28 (4.16%) TCP/IP
5 25 (3.71%) VPN
6 21 (3.12%) Wireless
7 18 (2.67%) DNS
7 18 (2.67%) DHCP
8 13 (1.93%) VoIP
9 7 (1.04%) Firewall
9 7 (1.04%) Cisco IPT
10 6 (0.89%) IP Telephony
11 5 (0.74%) Wi-Fi
12 4 (0.59%) FTP
13 3 (0.45%) Intranet
14 2 (0.30%) Structured Cabling
14 2 (0.30%) SMTP
15 1 (0.15%) WLAN
15 1 (0.15%) SMS
15 1 (0.15%) ATM
Database & Business Intelligence
1 6 (0.89%) SQL Server
2 3 (0.45%) Oracle Database
3 1 (0.15%) Crystal Reports
3 1 (0.15%) SQL Server Reporting Services
3 1 (0.15%) SQL Server 2008
Development Applications
1 7 (1.04%) Visual Studio
1 7 (1.04%) Subversion
General
1 37 (5.50%) Finance
2 15 (2.23%) Telecoms
2 15 (2.23%) German Language
3 13 (1.93%) French Language
4 9 (1.34%) Retail
5 6 (0.89%) Marketing
5 6 (0.89%) Legal
5 6 (0.89%) Advertising
6 5 (0.74%) Manufacturing
6 5 (0.74%) Pharmaceutical
7 4 (0.59%) Banking
7 4 (0.59%) Spanish Language
8 3 (0.45%) Dutch Language
8 3 (0.45%) Investment Banking
9 2 (0.30%) Back Office
10 1 (0.15%) Electronics
10 1 (0.15%) Law
10 1 (0.15%) Publishing
10 1 (0.15%) Games
10 1 (0.15%) Multimedia
Libraries, Frameworks & Software Standards
1 7 (1.04%) .NET
1 7 (1.04%) ASP.NET
1 7 (1.04%) XML
2 4 (0.59%) HTML
3 2 (0.30%) XMPP
3 2 (0.30%) LINQ
4 1 (0.15%) ASP.NET Web API
4 1 (0.15%) WCF
4 1 (0.15%) Flash
4 1 (0.15%) EDI
Miscellaneous
1 67 (9.96%) Analytical Skills
2 41 (6.09%) Blackberry
3 30 (4.46%) Management Information System
4 23 (3.42%) PDA
5 19 (2.82%) NHS
6 11 (1.63%) iPad
7 10 (1.49%) iPhone
8 9 (1.34%) Enterprise Software
9 8 (1.19%) Video Conferencing
10 6 (0.89%) Mobile Computing
11 5 (0.74%) Mathematics
11 5 (0.74%) AS400
12 4 (0.59%) Device Driver
12 4 (0.59%) Thin Client
12 4 (0.59%) Smartcard
12 4 (0.59%) Computer Science
12 4 (0.59%) Fat Client
12 4 (0.59%) Smartphone
13 2 (0.30%) BYOD
13 2 (0.30%) iSeries
Operating Systems
1 419 (62.26%) Windows
2 193 (28.68%) Windows 7
3 156 (23.18%) Windows XP
4 40 (5.94%) Windows 8
5 39 (5.79%) Windows Server 2008
6 30 (4.46%) Windows Server 2003
7 25 (3.71%) Windows Vista
8 14 (2.08%) Android
8 14 (2.08%) Windows 2000 Server
9 13 (1.93%) Linux
10 10 (1.49%) Apple iOS
11 9 (1.34%) Mac OS X
12 8 (1.19%) UNIX
13 6 (0.89%) Mac OS
13 6 (0.89%) Windows Server 2012
14 5 (0.74%) Windows Mobile
15 4 (0.59%) Red Hat Enterprise Linux
16 3 (0.45%) Windows NT
16 3 (0.45%) AIX
17 2 (0.30%) Solaris
Processes & Methodologies
1 225 (33.43%) ITIL
2 65 (9.66%) Incident Management
3 62 (9.21%) Service Management
4 31 (4.61%) ITSM
5 29 (4.31%) Service Delivery
6 13 (1.93%) Time Management
7 11 (1.63%) CRM
8 8 (1.19%) Problem Management
9 7 (1.04%) Agile Software Development
9 7 (1.04%) Asset Management
9 7 (1.04%) Waterfall
10 5 (0.74%) Root Cause Analysis
10 5 (0.74%) Software Deployment
10 5 (0.74%) Knowledge Management
10 5 (0.74%) IT Governance
10 5 (0.74%) Configuration Management
11 4 (0.59%) Project Management
11 4 (0.59%) CAD
11 4 (0.59%) ERP
11 4 (0.59%) Change Management
Programming Languages
1 20 (2.97%) C
2 19 (2.82%) SQL
3 7 (1.04%) T-SQL
3 7 (1.04%) C#
4 1 (0.15%) Java
4 1 (0.15%) JavaScript
4 1 (0.15%) VBScript
4 1 (0.15%) VB
Qualifications
1 79 (11.74%) Security Cleared
2 62 (9.21%) SC Cleared
3 38 (5.65%) ITIL Foundation Certificate
4 36 (5.35%) MCP
5 33 (4.90%) Microsoft Certification
6 26 (3.86%) Degree
7 17 (2.53%) ITIL Certification
7 17 (2.53%) MCSE
8 13 (1.93%) A+ Certification
9 10 (1.49%) CCNA
9 10 (1.49%) Cisco Certification
10 7 (1.04%) DV Cleared
11 5 (0.74%) MCITP
12 4 (0.59%) MCDST
12 4 (0.59%) MCSA
13 3 (0.45%) MCTS
14 1 (0.15%) Network+ Certification
14 1 (0.15%) PRINCE2 Practitioner
14 1 (0.15%) CCNP
14 1 (0.15%) CCDA
Quality Assurance & Compliance
1 87 (12.93%) SLA
2 6 (0.89%) Sarbanes-Oxley
2 6 (0.89%) Dodd-Frank
3 3 (0.45%) ISO/IEC 20000
4 2 (0.30%) GxP
5 1 (0.15%) QA
System Software
1 295 (43.83%) Active Directory
2 9 (1.34%) Terminal Services
3 5 (0.74%) XenApp
4 4 (0.59%) VMware Infrastructure
5 1 (0.15%) Hyper-V
5 1 (0.15%) Firmware
5 1 (0.15%) VMware ESXi
Systems Management
1 13 (1.93%) Backup Exec
2 10 (1.49%) SCCM
3 8 (1.19%) OVSD
4 3 (0.45%) OpenView
4 3 (0.45%) Tivoli
4 3 (0.45%) Systems Management Server (SMS)
4 3 (0.45%) SCSM
5 1 (0.15%) OpenView Configuration Management
5 1 (0.15%) Norton AntiVirus
5 1 (0.15%) DameWare
5 1 (0.15%) BMC Marimba
5 1 (0.15%) ServiceCenter
Vendors
1 309 (45.91%) Microsoft
2 90 (13.37%) Citrix
3 48 (7.13%) Cisco
4 35 (5.20%) HP
5 32 (4.75%) Remedy
6 28 (4.16%) Lotus
7 21 (3.12%) McAfee
7 21 (3.12%) Symantec
8 20 (2.97%) Apple
9 18 (2.67%) Adobe
10 16 (2.38%) VMware
11 12 (1.78%) Bloomberg
12 9 (1.34%) Reuters
12 9 (1.34%) Altiris
12 9 (1.34%) Google
12 9 (1.34%) Sun
13 6 (0.89%) IBM
13 6 (0.89%) Oracle
13 6 (0.89%) ServiceNow
14 5 (0.74%) LANDesk
Brighton, East Sussex
ARC IT Recruitment Ltd
Posted: 21 hours ago
Southampton, Hampshire
Connectus
Rate: £10.25 - £13.25 per hour
Posted: 21 hours ago
City, London
Bluetownonline
Rate: £25k - 28k per year
Posted: Yesterday
Hertfordshire
CK Group
Rate: Competitive
Posted: Yesterday
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: Yesterday
Dudley
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: Yesterday
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: Yesterday
West Midlands
Gold Group
Rate: £10 - £14 per hour
Posted: 2 days ago
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.71 per hour
Posted: 2 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 2 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 2 days ago
Cardiff, South Glamorgan
CPS Group UK
Rate: £150 - £200 per day
Posted: 2 days ago
Hertfordshire
Marcus Donald People
Rate: £8 - £10 per hour
Posted: 3 days ago
Kidlington, Oxfordshire
Reed Professional Services
Rate: £13 - £13.70 per hour
Posted: 3 days ago
West Bromwich, West Midlands (County)
Latcom Ltd
Rate: From £15 to £15 per hour
Posted: 3 days ago
Middlesex
Oscar Associates (UK) Ltd
Rate: £13 - £15 per hour
Posted: 3 days ago
East Sussex
Computer People
Rate: £90.00 - £120.00 per day
Posted: 4 days ago
City, London
Venturi
Rate: £17 per hour
Posted: 5 days ago
Blackburn, Lancashire
Gold Group
Rate: £11 - £13 per hour
Posted: 5 days ago
Leeds
Hays IT - Uk Posting account
Rate: £10.00 - £13.71 per hour
Posted: 22 days ago