Incident Management Contracts with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 11 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 199 173 224
Rank change year-on-year -26 +51 +22
Contract jobs citing Incident Management 157 369 534
As % of all contract jobs with a WFH option 1.04% 1.47% 1.22%
As % of the Processes & Methodologies category 1.19% 1.64% 1.33%
Number of daily rates quoted 98 262 384
10th Percentile £301 £250 £209
25th Percentile £431 £413 £356
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +2.70%
75th Percentile £575 £650 £575
90th Percentile £609 £743 £675
UK median daily rate £503 £500 £475
% change year-on-year +0.60% +5.26% +5.56%
Number of hourly rates quoted 8 2 26
10th Percentile £26.55 £19.77 £18.75
25th Percentile £29.34 £25.85 £18.81
Median hourly rate £40.00 £36.61 £21.50
Median % change year-on-year +9.26% +70.28% +69.56%
75th Percentile £67.00 £47.99 £26.40
90th Percentile £72.90 £54.45 £38.00
UK median hourly rate £16.23 £19.81 £15.50
% change year-on-year -18.07% +27.81% -3.13%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,243 22,460 40,020
As % of all contract jobs with a WFH option 88.02% 89.72% 91.08%
Number of daily rates quoted 8,878 15,870 29,041
10th Percentile £325 £363 £363
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 571 519 537
10th Percentile £15.00 £18.63 £13.90
25th Percentile £25.50 £29.31 £20.40
Median hourly rate £43.00 £53.35 £35.00
Median % change year-on-year -19.40% +52.43% +42.86%
75th Percentile £60.00 £68.75 £57.50
90th Percentile £75.25 £80.00 £70.80
UK median hourly rate £36.50 £36.40 £25.68
% change year-on-year +0.29% +41.73% +4.82%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management daily rate for jobs with a WFH option

Incident Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 11 May 2024.

Incident Management daily rate histogram for jobs with a WFH option

Incident Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management hourly rate for jobs with a WFH option

Incident Management
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 11 May 2024.

Incident Management hourly rate histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.10%) Microsoft Exchange
2 7 (4.46%) Confluence
3 4 (2.55%) Apache
3 4 (2.55%) nginx
4 3 (1.91%) JBoss
4 3 (1.91%) Tomcat
5 1 (0.64%) Blackberry Enterprise Server
5 1 (0.64%) Oracle Application Server
5 1 (0.64%) SharePoint
5 1 (0.64%) WebLogic
Applications
1 5 (3.18%) Microsoft Office
2 1 (0.64%) Chatbot
2 1 (0.64%) Microsoft Excel
Business Applications
1 4 (2.55%) Salesforce CRM
2 3 (1.91%) Temenos T24
3 1 (0.64%) Remedy ITSM
3 1 (0.64%) SAP S/4HANA
3 1 (0.64%) SAP SD
Cloud Services
1 28 (17.83%) Azure
2 11 (7.01%) AWS
3 10 (6.37%) Azure DevOps
4 9 (5.73%) Serverless
5 8 (5.10%) Microsoft 365
6 6 (3.82%) Oracle Service Cloud
7 5 (3.18%) Amazon CloudWatch
7 5 (3.18%) Azure Data Factory
7 5 (3.18%) Azure Functions
7 5 (3.18%) Azure Logic Apps
8 4 (2.55%) Amazon S3
8 4 (2.55%) AWS CloudFormation
8 4 (2.55%) AWS Lambda
8 4 (2.55%) AWS Step Functions
8 4 (2.55%) Azure Monitor
9 3 (1.91%) Azure API Management
9 3 (1.91%) Azure Key Vault
9 3 (1.91%) OCI
9 3 (1.91%) Power Platform
10 2 (1.27%) PowerApps
Communications & Networking
1 13 (8.28%) Firewall
2 11 (7.01%) DNS
3 9 (5.73%) Network Security
4 7 (4.46%) TCP/IP
5 6 (3.82%) DHCP
5 6 (3.82%) VPN
6 5 (3.18%) SCCP
6 5 (3.18%) tcpdump
7 4 (2.55%) Cisco ASA
7 4 (2.55%) Intrusion Detection
7 4 (2.55%) LAN
7 4 (2.55%) WAN
7 4 (2.55%) Wireless
7 4 (2.55%) Wireshark
8 3 (1.91%) Cisco ISE
8 3 (1.91%) HTTP
9 2 (1.27%) SMS
10 1 (0.64%) Broadband
10 1 (0.64%) SSL
10 1 (0.64%) VoIP
Database & Business Intelligence
1 8 (5.10%) SQL Server
2 5 (3.18%) Azure SQL Database
3 4 (2.55%) Apache Hive
3 4 (2.55%) DynamoDB
3 4 (2.55%) Hadoop
3 4 (2.55%) Tableau
4 3 (1.91%) NoSQL
4 3 (1.91%) PostgreSQL
4 3 (1.91%) RDBMS
4 3 (1.91%) Relational Database
4 3 (1.91%) SQL Server Integration Services
5 1 (0.64%) MariaDB
5 1 (0.64%) MySQL
5 1 (0.64%) Oracle Database 12c
5 1 (0.64%) Oracle Reports
5 1 (0.64%) Power BI
5 1 (0.64%) SAP HANA
Development Applications
1 12 (7.64%) JIRA
2 4 (2.55%) CircleCI
2 4 (2.55%) IDA Disassembler
2 4 (2.55%) Jenkins
3 3 (1.91%) Git
3 3 (1.91%) Visual Studio
4 1 (0.64%) Artifactory
4 1 (0.64%) GitLab
4 1 (0.64%) Oracle Forms
4 1 (0.64%) Sonatype Nexus
General
1 45 (28.66%) Social Skills
2 27 (17.20%) Finance
2 27 (17.20%) Public Sector
3 23 (14.65%) Analytical Skills
4 15 (9.55%) Telecoms
5 5 (3.18%) Manufacturing
6 4 (2.55%) Influencing Skills
6 4 (2.55%) Legal
6 4 (2.55%) Organisational Skills
7 2 (1.27%) Aviation
7 2 (1.27%) Inclusion and Diversity
7 2 (1.27%) Presentation Skills
8 1 (0.64%) Aerospace
8 1 (0.64%) Banking
8 1 (0.64%) Electronics
8 1 (0.64%) French Language
8 1 (0.64%) Marketing
8 1 (0.64%) Military
8 1 (0.64%) Retail
Job Titles
1 30 (19.11%) Analyst
2 28 (17.83%) Senior
3 17 (10.83%) Incident Manager
4 11 (7.01%) Developer
4 11 (7.01%) Service Analyst
5 10 (6.37%) Service Desk Analyst
6 9 (5.73%) Senior Analyst
6 9 (5.73%) Service Manager
7 8 (5.10%) Applications Support
7 8 (5.10%) Consultant
7 8 (5.10%) Problem Manager
8 7 (4.46%) Security Analyst
9 6 (3.82%) Cybersecurity Analyst
10 5 (3.18%) IT Analyst
10 5 (3.18%) Lead
10 5 (3.18%) Major Incident Manager
10 5 (3.18%) Security Specialist
10 5 (3.18%) Senior Cybersecurity Analyst
10 5 (3.18%) Senior Security Analyst
10 5 (3.18%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 8 (5.10%) REST
2 7 (4.46%) .NET
2 7 (4.46%) SOAP
2 7 (4.46%) XML
3 4 (2.55%) JSON
3 4 (2.55%) Middleware
3 4 (2.55%) Node.js
3 4 (2.55%) OLE
3 4 (2.55%) RESTful
4 3 (1.91%) ARM Templates
4 3 (1.91%) CSS
4 3 (1.91%) IBM Integration Bus
4 3 (1.91%) OAuth
4 3 (1.91%) OpenID
5 2 (1.27%) .NET Framework
5 2 (1.27%) FIX Protocol
5 2 (1.27%) Web Services
6 1 (0.64%) Elastic Stack
6 1 (0.64%) LEMP Stack
6 1 (0.64%) SAP TM
Miscellaneous
1 17 (10.83%) Management Information System
2 9 (5.73%) Cyber Kill Chain
3 6 (3.82%) CMDB
3 6 (3.82%) PKI
4 5 (3.18%) Operational Technology
4 5 (3.18%) Self-Motivation
5 4 (2.55%) Legacy Systems
5 4 (2.55%) YARA
6 3 (1.91%) Cyber Defence
6 3 (1.91%) Cyber Threat
6 3 (1.91%) Security Operations Centre
7 2 (1.27%) Clustering
7 2 (1.27%) Data Centre
7 2 (1.27%) Equities
7 2 (1.27%) Onboarding
7 2 (1.27%) Product Ownership
8 1 (0.64%) Blackberry
8 1 (0.64%) Cloud Native
8 1 (0.64%) Video Conferencing
8 1 (0.64%) Virtual Team
Operating Systems
1 18 (11.46%) Windows
2 17 (10.83%) Linux
3 6 (3.82%) Windows Server
4 4 (2.55%) Apple iOS
4 4 (2.55%) Red Hat Enterprise Linux
4 4 (2.55%) Unix
5 3 (1.91%) Android
6 1 (0.64%) Windows Server 2016
6 1 (0.64%) Windows Server 2019
Processes & Methodologies
1 61 (38.85%) ITIL
2 39 (24.84%) Problem Management
3 37 (23.57%) Service Management
4 30 (19.11%) Change Management
5 28 (17.83%) ITSM
6 27 (17.20%) Problem-Solving
7 21 (13.38%) Cybersecurity
7 21 (13.38%) Information Security
8 20 (12.74%) Agile
9 19 (12.10%) Continuous Improvement
10 18 (11.46%) Root Cause Analysis
11 17 (10.83%) SIEM
12 15 (9.55%) Use Case
13 13 (8.28%) Business Continuity
13 13 (8.28%) Incident Response
13 13 (8.28%) Vulnerability Management
14 12 (7.64%) DevOps
15 11 (7.01%) Security Operations
16 10 (6.37%) Penetration Testing
16 10 (6.37%) Stakeholder Management
Programming Languages
1 13 (8.28%) SQL
2 10 (6.37%) JavaScript
2 10 (6.37%) PowerShell
3 9 (5.73%) Python
4 7 (4.46%) C#
5 4 (2.55%) Shell Script
6 3 (1.91%) Bash
6 3 (1.91%) Perl
7 2 (1.27%) Java
7 2 (1.27%) MATLAB
7 2 (1.27%) VB.NET
7 2 (1.27%) VBA
8 1 (0.64%) Ruby
Qualifications
1 34 (21.66%) Security Cleared
2 24 (15.29%) SC Cleared
3 11 (7.01%) Cisco Certification
3 11 (7.01%) ITIL Certification
4 10 (6.37%) CCNP
4 10 (6.37%) Degree
5 8 (5.10%) DV Cleared
6 6 (3.82%) CCIE
6 6 (3.82%) CISSP
6 6 (3.82%) ITIL Foundation Certificate
7 5 (3.18%) BPSS Clearance
8 4 (2.55%) CLAS
8 4 (2.55%) ISO 27001 Lead Auditor
8 4 (2.55%) ISO 27001 Lead Implementer
9 3 (1.91%) CCNA
9 3 (1.91%) CCSA
9 3 (1.91%) Computer Science Degree
9 3 (1.91%) JNCIA
10 2 (1.27%) CISA
10 2 (1.27%) CISM
Quality Assurance & Compliance
1 12 (7.64%) SLA
2 11 (7.01%) ISO/IEC 27001
3 8 (5.10%) NIST
4 5 (3.18%) HMG Security Policy Framework
5 4 (2.55%) Disclosure Scotland
5 4 (2.55%) GDPR
6 3 (1.91%) NIST 800
7 1 (0.64%) Sarbanes-Oxley
System Software
1 14 (8.92%) Active Directory
2 4 (2.55%) Snort
3 3 (1.91%) BitLocker
4 2 (1.27%) Virtual Desktop
5 1 (0.64%) Docker
5 1 (0.64%) Postfix
Systems Management
1 11 (7.01%) Ansible
2 5 (3.18%) Terraform
3 4 (2.55%) Kibana
4 2 (1.27%) Kubernetes
4 2 (1.27%) Microsoft Clustering
4 2 (1.27%) Single Sign-On
5 1 (0.64%) Dell DRAC
5 1 (0.64%) Enterprise Manager Cloud Control
5 1 (0.64%) Jamf Pro
5 1 (0.64%) Microsoft Intune
5 1 (0.64%) Oracle Enterprise Manager
5 1 (0.64%) Progress Chef
5 1 (0.64%) Prometheus
5 1 (0.64%) Puppet
5 1 (0.64%) SCCM
5 1 (0.64%) SCOM
Vendors
1 31 (19.75%) Microsoft
2 20 (12.74%) ServiceNow
3 12 (7.64%) Cisco
3 12 (7.64%) Splunk
4 8 (5.10%) Oracle
5 7 (4.46%) CheckPoint
6 4 (2.55%) BT
6 4 (2.55%) F5
6 4 (2.55%) Fortinet
6 4 (2.55%) Freshdesk
6 4 (2.55%) Google
6 4 (2.55%) Salesforce
6 4 (2.55%) SolarWinds
7 3 (1.91%) Blue Coat
7 3 (1.91%) IBM
7 3 (1.91%) Juniper
7 3 (1.91%) Palo Alto
7 3 (1.91%) Red Hat
7 3 (1.91%) Snow
7 3 (1.91%) Temenos