The first table below looks at the demand for the Technical Support role in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 95 101 91
Rank change year-on-year
+6 -10
Contract jobs requiring a Technical Support 18 11 10
As % of all contract IT jobs located in Yorkshire 0.948% 0.480% 0.550%
As % of the Job Titles category 1.004% 0.506% 0.587%
Number of daily rates quoted 8 8 1
Average daily rate £126 £185 £200
Average daily rate % change year-on-year
-31.89% -7.50%
UK excluding London average daily rate £170 £238 £225
% change year-on-year
-28.42% +5.55%
Number of hourly rates quoted 3 1 3
Average hourly rate £16.50 £23.00 £20.00
Average hourly rate % change year-on-year
-28.26% +15.00%
UK excluding London average hourly rate £13.50 £15.50 £15.50
% change year-on-year
-12.90% -
All Job Titles
Yorkshire
Contract IT job ads with a match in the
Job Titles category
1792 2173 1705
As % of all contract IT jobs located in Yorkshire 94.42% 94.81% 93.84%
Number of daily rates quoted 912 1162 788
Average daily rate £320 £330 £325
Average daily rate % change year-on-year
-3.03% +1.53%
90% offered a daily rate of more than £200 £200 £210
10% offered a daily rate of more than £459 £450 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 111 104 127
Average hourly rate £14.00 £13.00 £15.50
Average hourly rate % change year-on-year
+7.69% -16.12%
90% offered a hourly rate of more than £10.30 £10.30 £7.50
10% offered a hourly rate of more than £34.30 £30.50 £33.60
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%
Technical Support
England

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Yorkshire Technical Support Jobs Demand Trend

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Yorkshire region.

Yorkshire Technical Support Daily Rate Trend

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Yorkshire region over the 3 months to 17 May 2013.

Yorkshire Technical Support Daily Rate Histogram

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Yorkshire region.

Yorkshire Technical Support Hourly Rate Trend

Technical Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Yorkshire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
West Yorkshire +13 13 £138 -46.07%
East Yorkshire - 4 £120 -
South Yorkshire -6 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 31 (63.27%) Windows
2 28 (57.14%) Microsoft
3 22 (44.90%) Windows 7
4 21 (42.86%) MS Excel
5 13 (26.53%) Microsoft Certification
5 13 (26.53%) Internet
6 12 (24.49%) Active Directory
6 12 (24.49%) MS Exchange
6 12 (24.49%) Windows 2000
7 11 (22.45%) VMware
7 11 (22.45%) Windows XP
7 11 (22.45%) Windows Server 2003
8 10 (20.41%) MCP
9 9 (18.37%) MS Office
9 9 (18.37%) Citrix
10 8 (16.33%) Blackberry
10 8 (16.33%) Project Management
10 8 (16.33%) GPRS
11 7 (14.29%) SLA
11 7 (14.29%) Service Delivery
12 6 (12.24%) ITIL
13 5 (10.20%) UNIX
13 5 (10.20%) LAN
13 5 (10.20%) WAN
13 5 (10.20%) Network Architecture
13 5 (10.20%) Windows Vista
14 4 (8.163%) Problem Management
14 4 (8.163%) Mainframe
14 4 (8.163%) MCSE
14 4 (8.163%) MCSA

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.041%) .NET
1 1 (2.041%) ASP.NET
1 1 (2.041%) WebSphere
Application Platforms
1 12 (24.49%) MS Exchange
2 3 (6.122%) CICS
3 1 (2.041%) GlassFish
3 1 (2.041%) Lotus Notes
3 1 (2.041%) Apache
3 1 (2.041%) Tomcat
Applications
1 21 (42.86%) MS Excel
2 9 (18.37%) MS Office
3 2 (4.082%) Spreadsheet
Communications & Networking
1 13 (26.53%) Internet
2 8 (16.33%) GPRS
3 5 (10.20%) LAN
3 5 (10.20%) WAN
4 2 (4.082%) DNS
5 1 (2.041%) Unified Communications
5 1 (2.041%) DHCP
5 1 (2.041%) VoIP
Database & Business Intelligence
1 2 (4.082%) SQL Server
2 1 (2.041%) MS Access
Development Applications
1 3 (6.122%) ChangeMan
2 1 (2.041%) MSI
General
1 3 (6.122%) Telecoms
1 3 (6.122%) Finance
2 2 (4.082%) Publishing
3 1 (2.041%) Manufacturing
3 1 (2.041%) Advertising
Miscellaneous
1 8 (16.33%) Blackberry
2 4 (8.163%) Mainframe
3 1 (2.041%) Fat Client
3 1 (2.041%) SaaS
3 1 (2.041%) Client/Server
3 1 (2.041%) Thin Client
Operating Systems
1 31 (63.27%) Windows
2 22 (44.90%) Windows 7
3 12 (24.49%) Windows 2000
4 11 (22.45%) Windows XP
4 11 (22.45%) Windows Server 2003
5 5 (10.20%) Windows Vista
5 5 (10.20%) UNIX
6 3 (6.122%) zOS
6 3 (6.122%) Windows Server 2008
7 1 (2.041%) Red Hat Enterprise Linux
7 1 (2.041%) AIX
7 1 (2.041%) Solaris
7 1 (2.041%) Linux
Processes & Methodologies
1 8 (16.33%) Project Management
2 7 (14.29%) Service Delivery
3 6 (12.24%) ITIL
4 5 (10.20%) Network Architecture
5 4 (8.163%) Problem Management
6 3 (6.122%) Release Management
6 3 (6.122%) Time Management
6 3 (6.122%) Performance Management
6 3 (6.122%) Network Management
7 2 (4.082%) Service Management
8 1 (2.041%) Process Management
8 1 (2.041%) PRINCE2
8 1 (2.041%) ERP
8 1 (2.041%) Infrastructure Management
8 1 (2.041%) Information Security
8 1 (2.041%) Asset Management
Programming Languages
1 3 (6.122%) COBOL
2 2 (4.082%) SQL
3 1 (2.041%) VB
3 1 (2.041%) Java
3 1 (2.041%) C#
Qualifications
1 13 (26.53%) Microsoft Certification
2 10 (20.41%) MCP
3 4 (8.163%) HNC
3 4 (8.163%) MCSE
3 4 (8.163%) MCSA
4 3 (6.122%) MCDST
5 2 (4.082%) MOS
5 2 (4.082%) Security Cleared
6 1 (2.041%) A+ Certification
6 1 (2.041%) Network+ Certification
6 1 (2.041%) MCITP
6 1 (2.041%) SC Cleared
6 1 (2.041%) BC Cleared
Quality Assurance & Compliance
1 7 (14.29%) SLA
System Software
1 12 (24.49%) Active Directory
2 1 (2.041%) Microsoft App-V
2 1 (2.041%) Hyper-V
Systems Management
1 3 (6.122%) Control-M
2 2 (4.082%) SCCM
3 1 (2.041%) CA Wily
3 1 (2.041%) WSUS
3 1 (2.041%) Systems Management Server (SMS)
Vendors
1 28 (57.14%) Microsoft
2 11 (22.45%) VMware
3 9 (18.37%) Citrix
4 1 (2.041%) CA
4 1 (2.041%) Lotus
4 1 (2.041%) Red Hat
4 1 (2.041%) Apple
4 1 (2.041%) Sun