The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 225 181 175
Rank change year-on-year
-44 -6
Permanent jobs requiring a Technical Support 45 54 47
As % of all permanent IT jobs located in Yorkshire 0.60% 0.91% 0.81%
As % of the Job Titles category 0.62% 0.95% 0.84%
Number of salaries quoted 40 44 37
Average salary £26,000 £31,000 £29,000
Average salary % change year-on-year
-16.12% +6.89%
90% offered a salary of more than £19,900 £22,900 £19,000
10% offered a salary of more than £38,000 £35,000 £37,500
UK excluding London average salary £30,000 £31,000 £28,750
% change year-on-year
-3.22% +7.82%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7315 5680 5575
As % of all permanent IT jobs located in Yorkshire 96.75% 95.88% 96.62%
Number of salaries quoted 5936 4499 4630
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £23,000 £23,500
10% offered a salary of more than £53,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Yorkshire region.

Technical Support Salary Trend in Yorkshire

Technical Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Yorkshire region over the 3 months to 21 November 2014.

Technical Support Salary Histogram in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -17 41 £26,000 -12.60% 6
North Yorkshire -14 3 £32,500 +3.17% 3
South Yorkshire -33 1 £20,000 -14.89% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 21 November 2014, IT jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 71 (61.21%) Microsoft
2 64 (55.17%) Windows
3 54 (46.55%) Active Directory
4 48 (41.38%) ITIL
5 40 (34.48%) MS Office
6 38 (32.76%) MS Excel
7 33 (28.45%) VMware
8 30 (25.86%) MS Exchange
9 28 (24.14%) SQL Server
10 25 (21.55%) Microsoft Certification
11 22 (18.97%) Cisco
12 21 (18.10%) SQL
13 20 (17.24%) TCP/IP
13 20 (17.24%) VMware Infrastructure
14 17 (14.66%) Citrix
14 17 (14.66%) SharePoint
15 16 (13.79%) DNS
15 16 (13.79%) Windows Server 2008
16 14 (12.07%) LAN
17 13 (11.21%) DHCP
17 13 (11.21%) MCSE
17 13 (11.21%) SLA
18 12 (10.34%) Internet
19 11 (9.48%) Dell
19 11 (9.48%) Windows XP
19 11 (9.48%) Windows 7
20 10 (8.62%) Root Cause Analysis
20 10 (8.62%) Analytical Skills
20 10 (8.62%) UNIX
20 10 (8.62%) Linux

Technical Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 21 November 2014, IT jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (25.86%) MS Exchange
2 17 (14.66%) SharePoint
3 8 (6.90%) SharePoint 2010
4 6 (5.17%) IIS
5 5 (4.31%) Exchange Server 2003
6 4 (3.45%) Exchange Server 2010
6 4 (3.45%) Exchange Server 2013
7 1 (0.86%) WebSphere
7 1 (0.86%) BizTalk Server
7 1 (0.86%) IBM Notes
7 1 (0.86%) Apache
7 1 (0.86%) WebSphere Application Server
Applications
1 40 (34.48%) MS Office
2 38 (32.76%) MS Excel
3 3 (2.59%) MS Visio
4 2 (1.72%) Photoshop
5 1 (0.86%) MS PowerPoint
Business Applications
1 1 (0.86%) Sentinel
1 1 (0.86%) Dynamics NAV
1 1 (0.86%) Oracle Retail
Cloud Services
1 2 (1.72%) SaaS
2 1 (0.86%) Office 365
2 1 (0.86%) IBM SmartCloud
Communications & Networking
1 20 (17.24%) TCP/IP
2 16 (13.79%) DNS
3 14 (12.07%) LAN
4 13 (11.21%) DHCP
5 12 (10.34%) Internet
6 9 (7.76%) SAN
6 9 (7.76%) VPN
7 8 (6.90%) Firewall
7 8 (6.90%) Cisco IOS
7 8 (6.90%) Network Security
8 7 (6.03%) WAN
9 4 (3.45%) VoIP
10 3 (2.59%) ADSL
10 3 (2.59%) DEFINITY
10 3 (2.59%) Wireless
10 3 (2.59%) MPLS
11 1 (0.86%) NAS
Database & Business Intelligence
1 28 (24.14%) SQL Server
2 5 (4.31%) MySQL
3 4 (3.45%) Relational Database
3 4 (3.45%) IBM InfoSphere
3 4 (3.45%) SQL Server 2008
4 1 (0.86%) SQL Server 2012
4 1 (0.86%) SQL Server Reporting Services
4 1 (0.86%) SQL Server 2005
4 1 (0.86%) Oracle BI Publisher
Development Applications
1 4 (3.45%) SQL Server Management Studio (SSMS)
2 2 (1.72%) Team Foundation Server
3 1 (0.86%) Visual Studio
3 1 (0.86%) Oracle Forms
3 1 (0.86%) ProC
General
1 4 (3.45%) Legal
1 4 (3.45%) Marketing
2 3 (2.59%) Finance
3 1 (0.86%) Telecoms
3 1 (0.86%) Retail
Libraries, Frameworks & Software Standards
1 9 (7.76%) XML
2 8 (6.90%) .NET
3 7 (6.03%) SOAP
3 7 (6.03%) Web Services
4 5 (4.31%) WSDL
5 3 (2.59%) ASP.NET
5 3 (2.59%) HTML
5 3 (2.59%) CSS
6 1 (0.86%) COM
6 1 (0.86%) WebSphere MQ
6 1 (0.86%) jQuery
Miscellaneous
1 10 (8.62%) Analytical Skills
2 4 (3.45%) Blackberry
2 4 (3.45%) Management Information System
2 4 (3.45%) Computer Science
3 3 (2.59%) NHS
3 3 (2.59%) Clustering
3 3 (2.59%) iPhone
4 2 (1.72%) FMCG
5 1 (0.86%) PDA
5 1 (0.86%) CCTV
5 1 (0.86%) Mathematics
5 1 (0.86%) Thin Client
5 1 (0.86%) Fat Client
Operating Systems
1 64 (55.17%) Windows
2 16 (13.79%) Windows Server 2008
3 11 (9.48%) Windows 7
3 11 (9.48%) Windows XP
4 10 (8.62%) Linux
4 10 (8.62%) UNIX
5 8 (6.90%) Windows 8
5 8 (6.90%) Windows Server 2003
6 4 (3.45%) Windows Server 2012
7 3 (2.59%) Apple iOS
7 3 (2.59%) CentOS
7 3 (2.59%) Ubuntu
7 3 (2.59%) Windows Mobile
7 3 (2.59%) Windows Vista
7 3 (2.59%) Android
7 3 (2.59%) Windows 2000
8 1 (0.86%) AIX
Processes & Methodologies
1 48 (41.38%) ITIL
2 10 (8.62%) Root Cause Analysis
3 9 (7.76%) Mentoring
4 8 (6.90%) Project Management
4 8 (6.90%) Business Continuity
5 7 (6.03%) Service Management
6 6 (5.17%) Disaster Recovery
7 5 (4.31%) E-Procurement
7 5 (4.31%) Incident Management
7 5 (4.31%) Service Delivery
7 5 (4.31%) B2B
8 4 (3.45%) Workflow
8 4 (3.45%) Validation
8 4 (3.45%) Data Validation
8 4 (3.45%) Process Improvement
8 4 (3.45%) Capacity Management
8 4 (3.45%) Software Deployment
8 4 (3.45%) Performance Monitoring
9 3 (2.59%) Continuous Improvement
9 3 (2.59%) Capacity Planning
Programming Languages
1 21 (18.10%) SQL
2 5 (4.31%) PHP
2 5 (4.31%) VB
2 5 (4.31%) Bash Shell
3 3 (2.59%) R
3 3 (2.59%) Python
3 3 (2.59%) T-SQL
3 3 (2.59%) C#
4 2 (1.72%) Java
4 2 (1.72%) JavaScript
4 2 (1.72%) VBScript
4 2 (1.72%) VB6
5 1 (0.86%) C
5 1 (0.86%) Shell Script
5 1 (0.86%) PL/SQL
5 1 (0.86%) Perl
Qualifications
1 25 (21.55%) Microsoft Certification
2 13 (11.21%) MCSE
3 8 (6.90%) Degree
4 7 (6.03%) MCP
5 6 (5.17%) MCSA
5 6 (5.17%) Cisco Certification
5 6 (5.17%) MCITP
6 5 (4.31%) ITIL Certification
7 4 (3.45%) A+ Certification
8 3 (2.59%) CCA
8 3 (2.59%) Citrix Certification
8 3 (2.59%) HNC
8 3 (2.59%) HND
8 3 (2.59%) Avaya Certification
8 3 (2.59%) VMware Certified Professional (VCP)
9 2 (1.72%) MCDST
9 2 (1.72%) MOS
9 2 (1.72%) CCNA
10 1 (0.86%) Check Point Certification
Quality Assurance & Compliance
1 13 (11.21%) SLA
2 2 (1.72%) ISO/IEC 27001
2 2 (1.72%) ISO 9001
System Software
1 54 (46.55%) Active Directory
2 20 (17.24%) VMware Infrastructure
3 6 (5.17%) Hyper-V
4 5 (4.31%) vSphere
5 4 (3.45%) Terminal Services
5 4 (3.45%) VMware ESX
6 3 (2.59%) XenApp
6 3 (2.59%) XenServer
6 3 (2.59%) XenDesktop
7 1 (0.86%) VMware Workstation
7 1 (0.86%) VMware ESXi
Systems Management
1 8 (6.90%) SCCM
2 5 (4.31%) Backup Exec
3 4 (3.45%) McAfee ePO
4 3 (2.59%) WSUS
5 1 (0.86%) Control-M
5 1 (0.86%) NetBackup
5 1 (0.86%) SCOM
Vendors
1 71 (61.21%) Microsoft
2 33 (28.45%) VMware
3 22 (18.97%) Cisco
4 17 (14.66%) Citrix
5 11 (9.48%) Dell
6 8 (6.90%) Pegasus
6 8 (6.90%) Sage
7 6 (5.17%) IBM
7 6 (5.17%) Symantec
7 6 (5.17%) Veeam
8 4 (3.45%) McAfee
8 4 (3.45%) Cyber-Ark
8 4 (3.45%) NetApp
9 3 (2.59%) Avaya
9 3 (2.59%) Intel
9 3 (2.59%) WatchGuard
9 3 (2.59%) SonicWALL
9 3 (2.59%) Riverbed
9 3 (2.59%) Splunk
10 2 (1.72%) Adobe
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Salary: £20000 - £29000 per annum + Benefits
Posted: Yesterday
York
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Leeds, West Yorkshire
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Salary: £30000 - £35000 per annum + competitive
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YO31 7EX York, United Kingdom
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East Riding of Yorkshire
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