The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 222 174 192
Rank change year-on-year
-48 +18
Permanent jobs requiring a Technical Support 48 53 35
As % of all permanent IT jobs located in Yorkshire 0.64% 0.94% 0.60%
As % of the Job Titles category 0.66% 0.99% 0.62%
Number of salaries quoted 45 50 31
Average salary £25,000 £26,500 £27,500
Average salary % change year-on-year
-5.66% -3.63%
90% offered a salary of more than £19,600 £22,000 £18,000
10% offered a salary of more than £38,000 £35,000 £36,500
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7277 5350 5642
As % of all permanent IT jobs located in Yorkshire 96.56% 95.23% 96.78%
Number of salaries quoted 5820 4261 4657
Average salary £36,000 £37,000 £35,000
Average salary % change year-on-year
-2.70% +5.71%
90% offered a salary of more than £23,500 £23,000 £23,000
10% offered a salary of more than £52,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Yorkshire region.

Technical Support Salary Trend in Yorkshire

Technical Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Yorkshire region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -23 40 £24,690 -17.70% 4
North Yorkshire -24 6 £32,500 +27.45% 1
South Yorkshire -31 1 £20,000 -14.89%
Technical Support
England

Technical Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 24 October 2014, IT jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 77 (60.63%) Windows
2 71 (55.91%) Microsoft
3 61 (48.03%) Active Directory
4 52 (40.94%) MS Office
5 48 (37.80%) ITIL
6 35 (27.56%) MS Excel
6 35 (27.56%) MS Exchange
7 33 (25.98%) VMware
8 26 (20.47%) SQL Server
8 26 (20.47%) Windows Server 2008
9 24 (18.90%) TCP/IP
10 22 (17.32%) SQL
11 19 (14.96%) Cisco
11 19 (14.96%) Microsoft Certification
12 18 (14.17%) DHCP
12 18 (14.17%) DNS
12 18 (14.17%) VMware Infrastructure
13 16 (12.60%) LAN
13 16 (12.60%) SharePoint
13 16 (12.60%) Citrix
14 15 (11.81%) Windows Server 2003
14 15 (11.81%) SLA
14 15 (11.81%) Windows 7
15 14 (11.02%) Internet
16 12 (9.45%) Linux
16 12 (9.45%) UNIX
17 10 (7.87%) XML
17 10 (7.87%) Windows XP
17 10 (7.87%) Root Cause Analysis
17 10 (7.87%) Analytical Skills

Technical Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 24 October 2014, IT jobs across the Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (27.56%) MS Exchange
2 16 (12.60%) SharePoint
3 8 (6.30%) SharePoint 2010
3 8 (6.30%) Exchange Server 2010
4 7 (5.51%) IIS
5 2 (1.57%) IBM Notes
5 2 (1.57%) Exchange Server 2013
5 2 (1.57%) Exchange Server 2007
6 1 (0.79%) WebSphere Application Server
6 1 (0.79%) WebLogic
6 1 (0.79%) Lotus Domino
6 1 (0.79%) Apache
6 1 (0.79%) Tomcat
6 1 (0.79%) BizTalk Server
6 1 (0.79%) Exchange Server 2003
6 1 (0.79%) WebSphere
Applications
1 52 (40.94%) MS Office
2 35 (27.56%) MS Excel
3 4 (3.15%) MS Visio
4 2 (1.57%) Photoshop
5 1 (0.79%) MS PowerPoint
Business Applications
1 1 (0.79%) Oracle Retail
Cloud Services
1 1 (0.79%) SaaS
1 1 (0.79%) Office 365
1 1 (0.79%) IBM SmartCloud
Communications & Networking
1 24 (18.90%) TCP/IP
2 18 (14.17%) DNS
2 18 (14.17%) DHCP
3 16 (12.60%) LAN
4 14 (11.02%) Internet
5 8 (6.30%) Firewall
5 8 (6.30%) Cisco IOS
5 8 (6.30%) Network Security
5 8 (6.30%) VPN
6 7 (5.51%) WAN
7 4 (3.15%) ADSL
7 4 (3.15%) MPLS
7 4 (3.15%) SAN
8 3 (2.36%) DEFINITY
9 1 (0.79%) NAS
9 1 (0.79%) Structured Cabling
Database & Business Intelligence
1 26 (20.47%) SQL Server
2 5 (3.94%) SQL Server 2008
2 5 (3.94%) MySQL
3 4 (3.15%) Relational Database
3 4 (3.15%) IBM InfoSphere
4 1 (0.79%) Oracle BI Publisher
4 1 (0.79%) SQL Server 2012
4 1 (0.79%) SQL Server Reporting Services
4 1 (0.79%) SQL Server 2005
Development Applications
1 4 (3.15%) SQL Server Management Studio (SSMS)
2 1 (0.79%) Visual Studio
2 1 (0.79%) Oracle Forms
2 1 (0.79%) ProC
2 1 (0.79%) Maven
2 1 (0.79%) Team Foundation Server
2 1 (0.79%) Jenkins
General
1 5 (3.94%) Legal
2 4 (3.15%) Marketing
3 3 (2.36%) Finance
4 2 (1.57%) Telecoms
4 2 (1.57%) Retail
5 1 (0.79%) Banking
Libraries, Frameworks & Software Standards
1 10 (7.87%) XML
2 8 (6.30%) SOAP
2 8 (6.30%) Web Services
3 7 (5.51%) .NET
4 6 (4.72%) WSDL
5 3 (2.36%) HTML
5 3 (2.36%) CSS
6 2 (1.57%) ASP.NET
7 1 (0.79%) COM
7 1 (0.79%) WebSphere MQ
7 1 (0.79%) jQuery
Miscellaneous
1 10 (7.87%) Analytical Skills
2 4 (3.15%) Blackberry
2 4 (3.15%) Management Information System
2 4 (3.15%) NHS
3 3 (2.36%) Computer Science
3 3 (2.36%) Clustering
3 3 (2.36%) iPhone
4 2 (1.57%) FMCG
4 2 (1.57%) PDA
5 1 (0.79%) Fat Client
5 1 (0.79%) Thin Client
Operating Systems
1 77 (60.63%) Windows
2 26 (20.47%) Windows Server 2008
3 15 (11.81%) Windows 7
3 15 (11.81%) Windows Server 2003
4 12 (9.45%) Linux
4 12 (9.45%) UNIX
5 10 (7.87%) Windows XP
6 7 (5.51%) Windows 8
7 5 (3.94%) CentOS
7 5 (3.94%) Ubuntu
8 4 (3.15%) Windows Server 2012
9 3 (2.36%) Apple iOS
9 3 (2.36%) Windows Mobile
9 3 (2.36%) Windows Vista
9 3 (2.36%) Android
9 3 (2.36%) Windows 2000
10 1 (0.79%) AIX
Processes & Methodologies
1 48 (37.80%) ITIL
2 10 (7.87%) Root Cause Analysis
3 9 (7.09%) Mentoring
4 8 (6.30%) Project Management
4 8 (6.30%) Business Continuity
5 6 (4.72%) Incident Management
5 6 (4.72%) Disaster Recovery
5 6 (4.72%) Service Management
5 6 (4.72%) Service Delivery
6 5 (3.94%) B2B
7 4 (3.15%) Change Management
7 4 (3.15%) E-Procurement
7 4 (3.15%) Workflow
7 4 (3.15%) Validation
7 4 (3.15%) Capacity Management
7 4 (3.15%) Software Deployment
7 4 (3.15%) Data Validation
7 4 (3.15%) Continuous Improvement
7 4 (3.15%) Process Improvement
8 3 (2.36%) Capacity Planning
Programming Languages
1 22 (17.32%) SQL
2 5 (3.94%) PHP
2 5 (3.94%) Bash Shell
3 4 (3.15%) VB
3 4 (3.15%) Python
4 3 (2.36%) R
4 3 (2.36%) T-SQL
4 3 (2.36%) C#
4 3 (2.36%) Java
5 2 (1.57%) JavaScript
5 2 (1.57%) Shell Script
6 1 (0.79%) VB6
6 1 (0.79%) C
6 1 (0.79%) Perl
6 1 (0.79%) VBScript
6 1 (0.79%) PL/SQL
Qualifications
1 19 (14.96%) Microsoft Certification
2 8 (6.30%) MCSE
3 7 (5.51%) Degree
4 5 (3.94%) ITIL Certification
4 5 (3.94%) Cisco Certification
5 3 (2.36%) Avaya Certification
5 3 (2.36%) MCITP
5 3 (2.36%) A+ Certification
5 3 (2.36%) MCP
5 3 (2.36%) HNC
5 3 (2.36%) HND
6 2 (1.57%) MCSA
6 2 (1.57%) CCNA
7 1 (0.79%) ISEB
7 1 (0.79%) ITIL Foundation Certificate
7 1 (0.79%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 15 (11.81%) SLA
2 1 (0.79%) ISO/IEC 27001
2 1 (0.79%) ISO 9001
System Software
1 61 (48.03%) Active Directory
2 18 (14.17%) VMware Infrastructure
3 4 (3.15%) Terminal Services
3 4 (3.15%) VMware ESX
4 2 (1.57%) Hyper-V
5 1 (0.79%) vSphere
Systems Management
1 8 (6.30%) SCCM
2 4 (3.15%) McAfee ePO
3 3 (2.36%) WSUS
4 1 (0.79%) SCOM
4 1 (0.79%) Control-M
4 1 (0.79%) NetBackup
4 1 (0.79%) Backup Exec
Vendors
1 71 (55.91%) Microsoft
2 33 (25.98%) VMware
3 19 (14.96%) Cisco
4 16 (12.60%) Citrix
5 8 (6.30%) Pegasus
5 8 (6.30%) Sage
5 8 (6.30%) Dell
6 6 (4.72%) IBM
6 6 (4.72%) Symantec
7 4 (3.15%) McAfee
7 4 (3.15%) NetApp
7 4 (3.15%) WatchGuard
7 4 (3.15%) SonicWALL
7 4 (3.15%) Veeam
7 4 (3.15%) Splunk
7 4 (3.15%) Cyber-Ark
8 3 (2.36%) Avaya
8 3 (2.36%) Intel
9 2 (1.57%) Oracle
9 2 (1.57%) Adobe
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