The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 424 410 334
Rank change year-on-year
-14 -76
Contract jobs requiring a Technical Support 141 129 173
As % of all contract IT jobs located in England 0.30% 0.29% 0.43%
As % of the Job Titles category 0.33% 0.31% 0.46%
Number of daily rates quoted 79 50 82
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £230 £226
Average daily rate % change year-on-year
+30.43% +1.65%
90% offered a daily rate of more than £195 £125 £120
10% offered a daily rate of more than £528 £369 £400
UK excluding London average daily rate £280 £220 £200
% change year-on-year
+27.27% +10.00%
Number of hourly rates quoted 17 14 29
Average hourly rate £16.75 £17.50 £16.50
Average hourly rate % change year-on-year
-4.28% +6.06%
90% offered a hourly rate of more than £12.25 £11.41 £11.40
10% offered a hourly rate of more than £31.25 £27.20 £22.06
UK excluding London average hourly rate £14.00 £16.50 £13.50
% change year-on-year
-15.15% +22.22%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42753 41594 37674
As % of all contract IT jobs located in England 92.43% 92.57% 92.77%
Number of daily rates quoted 26488 25160 22087
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1648 1766 2081
Average hourly rate £17.50 £17.50 £17.94
Average hourly rate % change year-on-year
- -2.45%
90% offered a hourly rate of more than £11.00 £11.50 £10.54
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 6 March 2015.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 6 March 2015.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 51 £400 +55.33% 30
South East -10 35 £425 +93.18% 29
Yorkshire +5 15 £240 - 11
South West -7 12 £268 -28.66% 6
West Midlands +3 10 £280 +8.62% 1
East of England +19 9 £200 -37.50% 9
North West -17 6 £314 +74.30% 10
East Midlands -5 1 £470 - 3
North East - - - - 2
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 6 March 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 211 (50.12%) Microsoft
2 152 (36.10%) Windows
3 148 (35.15%) MS Excel
4 143 (33.97%) Microsoft Certification
5 131 (31.12%) CRM
6 81 (19.24%) ITIL
7 62 (14.73%) Linux
7 62 (14.73%) Active Directory
8 49 (11.64%) SQL
9 48 (11.40%) UNIX
10 46 (10.93%) VMware
10 46 (10.93%) Finance
11 43 (10.21%) MS Office
12 42 (9.98%) Windows Server 2008
13 41 (9.74%) Windows 7
14 40 (9.50%) TCP/IP
15 39 (9.26%) Degree
16 34 (8.08%) MS Exchange
17 33 (7.84%) Cisco
18 30 (7.13%) Windows Server 2003
19 29 (6.89%) Analytical Skills
20 28 (6.65%) Oracle
21 25 (5.94%) VMware Infrastructure
22 23 (5.46%) LAN
22 23 (5.46%) Windows Server 2012
23 22 (5.23%) Windows XP
23 22 (5.23%) Service Management
24 21 (4.99%) WAN
24 21 (4.99%) Citrix
25 20 (4.75%) Apple

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 6 March 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (8.08%) MS Exchange
2 14 (3.33%) Exchange Server 2010
3 13 (3.09%) SharePoint
3 13 (3.09%) IBM Notes
4 9 (2.14%) IIS
5 8 (1.90%) WebSphere
5 8 (1.90%) Exchange Server 2007
6 7 (1.66%) Exchange Server 2003
7 6 (1.43%) Blackberry Enterprise Server
7 6 (1.43%) Exchange Server 2013
8 5 (1.19%) WebSphere Application Server
8 5 (1.19%) Tomcat
9 4 (0.95%) IBM HTTP Server
10 3 (0.71%) TIBCO EMS
10 3 (0.71%) Lync
11 2 (0.48%) SharePoint 2010
11 2 (0.48%) SharePoint Server
11 2 (0.48%) Oracle Workflow
11 2 (0.48%) Lotus Domino
11 2 (0.48%) Apache
Applications
1 148 (35.15%) MS Excel
2 43 (10.21%) MS Office
3 5 (1.19%) MS PowerPoint
4 4 (0.95%) MS Visio
5 2 (0.48%) AutoCAD
5 2 (0.48%) Adobe Illustrator
6 1 (0.24%) Spreadsheet
6 1 (0.24%) S-PLUS
6 1 (0.24%) FrameMaker
Business Applications
1 5 (1.19%) Oracle General Ledger
1 5 (1.19%) Oracle EBS R12
1 5 (1.19%) Oracle Receivables
2 3 (0.71%) Oracle Assets
2 3 (0.71%) Oracle Payables
2 3 (0.71%) Oracle Financials
2 3 (0.71%) Summit
3 2 (0.48%) Agresso
3 2 (0.48%) BusinessWorks
3 2 (0.48%) Oracle Applications
3 2 (0.48%) ION MarketView
3 2 (0.48%) Oracle iProcurement
4 1 (0.24%) IntelliMatch
4 1 (0.24%) BASE24
4 1 (0.24%) Dynamics AX
4 1 (0.24%) ResourceLink
4 1 (0.24%) Cognos Planning
4 1 (0.24%) SAP ERP
4 1 (0.24%) Remedy ITSM
Cloud Services
1 8 (1.90%) Office 365
2 3 (0.71%) Microsoft Azure
2 3 (0.71%) Google Apps
3 2 (0.48%) IaaS
Communications & Networking
1 40 (9.50%) TCP/IP
2 23 (5.46%) LAN
3 21 (4.99%) WAN
4 18 (4.28%) SAN
5 17 (4.04%) DNS
6 15 (3.56%) Firewall
7 11 (2.61%) DHCP
8 10 (2.38%) HTTP
8 10 (2.38%) VoIP
8 10 (2.38%) SSL
9 8 (1.90%) Wireless
9 8 (1.90%) VPN
9 8 (1.90%) Intranet
9 8 (1.90%) Internet
10 7 (1.66%) Radio Access Network
11 5 (1.19%) FTP
11 5 (1.19%) LDAP
12 4 (0.95%) GSM
12 4 (0.95%) IP Telephony
13 3 (0.71%) SSH
Database & Business Intelligence
1 15 (3.56%) SQL Server
2 6 (1.43%) Oracle Reports
2 6 (1.43%) Data Warehouse
3 5 (1.19%) DB2
3 5 (1.19%) Relational Database
4 3 (0.71%) Oracle BI Publisher
4 3 (0.71%) RDBMS
4 3 (0.71%) PowerMart
5 2 (0.48%) SQL Server 2008
6 1 (0.24%) MongoDB
6 1 (0.24%) NoSQL
6 1 (0.24%) SAP HANA
6 1 (0.24%) Oracle Database
6 1 (0.24%) MySQL
6 1 (0.24%) SQL Server Reporting Services
6 1 (0.24%) SQL Server 2005
6 1 (0.24%) SQL Server Analysis Services
6 1 (0.24%) SAP BW
6 1 (0.24%) IDOL
6 1 (0.24%) PostgreSQL
Development Applications
1 6 (1.43%) Team Foundation Server
2 4 (0.95%) Visual Studio
3 3 (0.71%) Oracle Forms
4 2 (0.48%) Oracle APEX
4 2 (0.48%) Ant
4 2 (0.48%) Octopus Deploy
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) VSS/SourceSafe
General
1 46 (10.93%) Finance
2 17 (4.04%) Telecoms
2 17 (4.04%) Banking
3 14 (3.33%) Front Office
4 10 (2.38%) Investment Banking
5 5 (1.19%) Publishing
6 4 (0.95%) Financial Institution
7 3 (0.71%) Back Office
7 3 (0.71%) Law
7 3 (0.71%) Marketing
8 2 (0.48%) Retail
8 2 (0.48%) French Language
8 2 (0.48%) German Language
8 2 (0.48%) Advertising
9 1 (0.24%) Military
9 1 (0.24%) Japanese Language
9 1 (0.24%) Norwegian Language
9 1 (0.24%) Spanish Language
9 1 (0.24%) Multimedia
9 1 (0.24%) Mandarin Language
Libraries, Frameworks & Software Standards
1 12 (2.85%) FIX Protocol
2 8 (1.90%) .NET
3 6 (1.43%) CSS
4 5 (1.19%) HTML
5 4 (0.95%) Middleware
5 4 (0.95%) RESTful
6 3 (0.71%) OpenID
6 3 (0.71%) Regular Expression
6 3 (0.71%) OAuth2
6 3 (0.71%) WF
7 2 (0.48%) WebSphere Message Broker
7 2 (0.48%) FpML
7 2 (0.48%) JSON
7 2 (0.48%) Application Packaging
7 2 (0.48%) WebSphere MQ
7 2 (0.48%) ASP.NET
7 2 (0.48%) Web Services
7 2 (0.48%) XML
7 2 (0.48%) XSLT
7 2 (0.48%) OAuth
Miscellaneous
1 29 (6.89%) Analytical Skills
2 17 (4.04%) Blackberry
3 13 (3.09%) Computer Science
4 7 (1.66%) Clustering
5 5 (1.19%) Management Information System
6 4 (0.95%) Client/Server
6 4 (0.95%) NHS
6 4 (0.95%) Smartcard
6 4 (0.95%) Fixed Income
6 4 (0.95%) CMDB
7 3 (0.71%) Video Conferencing
7 3 (0.71%) iSeries
7 3 (0.71%) Learning Management System
7 3 (0.71%) SWIFT
7 3 (0.71%) Mobile App
7 3 (0.71%) Equities
8 2 (0.48%) Web 2.0
8 2 (0.48%) Thin Client
8 2 (0.48%) PMI
8 2 (0.48%) AS400
Operating Systems
1 152 (36.10%) Windows
2 62 (14.73%) Linux
3 48 (11.40%) UNIX
4 42 (9.98%) Windows Server 2008
5 41 (9.74%) Windows 7
6 30 (7.13%) Windows Server 2003
7 23 (5.46%) Windows Server 2012
8 22 (5.23%) Windows XP
9 19 (4.51%) Solaris
10 11 (2.61%) HPUX
11 10 (2.38%) CentOS
12 9 (2.14%) Apple iOS
13 8 (1.90%) Windows 8
13 8 (1.90%) Android
14 7 (1.66%) Mac OS X
14 7 (1.66%) Windows NT
15 6 (1.43%) Windows 2000
15 6 (1.43%) Ubuntu
16 5 (1.19%) AIX
16 5 (1.19%) Red Hat Enterprise Linux
Processes & Methodologies
1 131 (31.12%) CRM
2 81 (19.24%) ITIL
3 22 (5.23%) Service Management
4 12 (2.85%) Incident Management
4 12 (2.85%) Project Management
4 12 (2.85%) Service Delivery
5 11 (2.61%) Migration
6 9 (2.14%) Workflow
6 9 (2.14%) Change Management
7 7 (1.66%) Load Balancing
7 7 (1.66%) Problem Management
8 6 (1.43%) Time Management
8 6 (1.43%) Configuration Management
8 6 (1.43%) E-Commerce
8 6 (1.43%) Agile Software Development
8 6 (1.43%) Asset Management
9 5 (1.19%) Document Management
9 5 (1.19%) CMMI
9 5 (1.19%) Scrum
9 5 (1.19%) Kanban
Programming Languages
1 49 (11.64%) SQL
2 15 (3.56%) Java
3 11 (2.61%) Perl
4 8 (1.90%) C#
5 6 (1.43%) JavaScript
5 6 (1.43%) PowerShell
6 5 (1.19%) PL/SQL
6 5 (1.19%) VB.NET
6 5 (1.19%) C
7 3 (0.71%) PHP
7 3 (0.71%) VBScript
7 3 (0.71%) Shell Script
8 1 (0.24%) Ruby
8 1 (0.24%) X++
8 1 (0.24%) ABAP
8 1 (0.24%) VB
Qualifications
1 143 (33.97%) Microsoft Certification
2 39 (9.26%) Degree
3 18 (4.28%) Security Cleared
4 14 (3.33%) SC Cleared
5 10 (2.38%) MCSE
6 7 (1.66%) MCITP
7 6 (1.43%) MCP
8 5 (1.19%) Cisco Certification
8 5 (1.19%) CCNA
8 5 (1.19%) VCP4
9 4 (0.95%) A+ Certification
10 3 (0.71%) BC Cleared
10 3 (0.71%) DV Cleared
10 3 (0.71%) VMware Certified Professional (VCP)
11 2 (0.48%) MCDST
11 2 (0.48%) VCP5
11 2 (0.48%) ITIL Foundation Certificate
11 2 (0.48%) ITIL Certification
11 2 (0.48%) PMI Certification
11 2 (0.48%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (3.09%) SLA
2 3 (0.71%) Sarbanes-Oxley
2 3 (0.71%) COBIT
2 3 (0.71%) HIPAA
3 1 (0.24%) QA
3 1 (0.24%) ISO 8583
System Software
1 62 (14.73%) Active Directory
2 25 (5.94%) VMware Infrastructure
3 14 (3.33%) Hyper-V
4 11 (2.61%) VMware ESX
5 7 (1.66%) XenApp
5 7 (1.66%) VMware ESXi
6 5 (1.19%) Microsoft Virtual Server
7 4 (0.95%) Terminal Services
7 4 (0.95%) vSphere
8 3 (0.71%) Microsoft App-V
8 3 (0.71%) VMware Server
8 3 (0.71%) XenDesktop
9 2 (0.48%) Citrix Presentation Server
10 1 (0.24%) ISA Server
10 1 (0.24%) VMware Workstation
10 1 (0.24%) Forefront TMG
10 1 (0.24%) VirtualBox
10 1 (0.24%) XenServer
Systems Management
1 15 (3.56%) SCCM
2 7 (1.66%) SCOM
2 7 (1.66%) Backup Exec
3 5 (1.19%) Tivoli
3 5 (1.19%) NetBackup
4 4 (0.95%) ARCserve
4 4 (0.95%) Control-M
5 3 (0.71%) Nagios
5 3 (0.71%) Netcool
5 3 (0.71%) Norton AntiVirus
5 3 (0.71%) Cisco Prime
6 2 (0.48%) Icinga
6 2 (0.48%) WSUS
6 2 (0.48%) TIBCO Hawk
6 2 (0.48%) ZENworks
6 2 (0.48%) Puppet
7 1 (0.24%) Tivoli Endpoint Manager
7 1 (0.24%) Opscode Chef
7 1 (0.24%) SCOrch
7 1 (0.24%) ZABBIX
Vendors
1 211 (50.12%) Microsoft
2 46 (10.93%) VMware
3 33 (7.84%) Cisco
4 28 (6.65%) Oracle
5 21 (4.99%) Citrix
6 20 (4.75%) Apple
7 18 (4.28%) HP
8 17 (4.04%) IBM
9 13 (3.09%) Lotus
10 9 (2.14%) Symantec
11 7 (1.66%) Red Hat
12 6 (1.43%) Dell
12 6 (1.43%) EMC
12 6 (1.43%) McAfee
13 5 (1.19%) Remedy
13 5 (1.19%) CheckPoint
13 5 (1.19%) Google
13 5 (1.19%) Sun
13 5 (1.19%) Fidessa
13 5 (1.19%) SAP
City, London
LA International
Posted: 14 hours ago
London
Sanderson
Posted: 14 hours ago
City, London
Sanderson
Rate: £250 - £350 per annum
Posted: Yesterday
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £240.00 per day + Negotiable
Posted: 2 days ago
London
Sanderson
Rate: £300 - £350 per day
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 3 days ago
London
Experis Ltd
Posted: 3 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £250 - £275 per annum
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £160 per day direct - no agency margin
Posted: 6 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 7 days ago
Hammersmith and Fulham
Hays IT - Uk Posting account
Rate: £160.00 - £180.00 per annum
Posted: 20 days ago
Derby, Derbyshire
QA Limited
Rate: £225.00 per week
Posted: 21 days ago