The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 462 457 440
Rank change year-on-year
-5 -17
Contract jobs requiring a Technical Support 168 148 159
As % of all contract IT jobs located in England 0.33% 0.29% 0.32%
As % of the Job Titles category 0.35% 0.31% 0.34%
Number of daily rates quoted 103 67 76
Median daily rate £250 £250 £265
Median daily rate % change year-on-year
- -5.66%
90% offered a daily rate of more than £126 £172 £177
10% offered a daily rate of more than £420 £505 £440
UK excluding London median daily rate £251 £245 £248
% change year-on-year
+2.55% -1.01%
Number of hourly rates quoted 23 21 28
Median hourly rate £17.50 £16.50 £17.50
Median hourly rate % change year-on-year
+6.06% -5.71%
90% offered a hourly rate of more than £11.10 £11.00 £13.20
10% offered a hourly rate of more than £29.00 £42.50 £31.95
UK excluding London median hourly rate £16.25 £14.25 £17.50
% change year-on-year
+14.03% -18.57%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48390 47949 46865
As % of all contract IT jobs located in England 95.00% 94.73% 94.46%
Number of daily rates quoted 31923 29597 29145
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1362 1922 1960
Median hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.00 £42.50 £42.00
UK excluding London median hourly rate £18.00 £16.70 £17.00
% change year-on-year
+7.78% -1.76%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 5 May 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 5 May 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 63 £250 -19.35% 17
South East +24 56 £246 -1.50% 21
South West -8 10 £215 -4.44% 5
East Midlands +14 9 £290 - 3
East of England +1 7 £230 -3.15% 4
North East -28 7 £268 +11.45%
North West -15 6 £130 -74.25% 7
West Midlands -16 6 - - 2
Yorkshire -10 4 - - 8
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 May 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 201 (64.42%) Windows
2 100 (32.05%) Microsoft
3 88 (28.21%) Active Directory
4 87 (27.88%) Windows Server
5 78 (25.00%) Linux
6 63 (20.19%) SQL
7 61 (19.55%) Oracle
8 48 (15.38%) MS Office
9 47 (15.06%) ITIL
10 46 (14.74%) Windows 7
11 44 (14.10%) MS Excel
12 40 (12.82%) VMware
13 38 (12.18%) Unix
13 38 (12.18%) Security Cleared
14 37 (11.86%) Microsoft Certification
15 35 (11.22%) Finance
16 32 (10.26%) Windows Server 2012
17 31 (9.94%) Office 365
18 30 (9.62%) Cisco
19 29 (9.29%) SQL Server
19 29 (9.29%) SC Cleared
20 27 (8.65%) Citrix
21 26 (8.33%) Java
22 25 (8.01%) MCSE
23 24 (7.69%) MS Exchange
23 24 (7.69%) Red Hat
23 24 (7.69%) PowerShell
24 23 (7.37%) Windows Server 2008
24 23 (7.37%) Red Hat Enterprise Linux
24 23 (7.37%) DNS

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.69%) MS Exchange
2 20 (6.41%) SharePoint
3 11 (3.53%) Exchange Server 2010
4 7 (2.24%) Apache
4 7 (2.24%) IIS
4 7 (2.24%) SAS
4 7 (2.24%) WebSphere
5 6 (1.92%) Blackberry Enterprise Server
5 6 (1.92%) SharePoint Server
5 6 (1.92%) WordPress
6 5 (1.60%) ArcGIS
7 4 (1.28%) Exchange Server 2007
7 4 (1.28%) Exchange Server 2013
7 4 (1.28%) Tomcat
8 3 (0.96%) Apache Solr
9 2 (0.64%) Exchange Server 2003
9 2 (0.64%) IBM Notes
9 2 (0.64%) JBoss
9 2 (0.64%) Skype for Business
9 2 (0.64%) WebLogic
Applications
1 48 (15.38%) MS Office
2 44 (14.10%) MS Excel
3 5 (1.60%) MS PowerPoint
3 5 (1.60%) SPSS
4 1 (0.32%) Acrobat
4 1 (0.32%) MS Visio
4 1 (0.32%) PaintShop Pro
Business Applications
1 5 (1.60%) BASE24
2 2 (0.64%) Hi Portfolio
2 2 (0.64%) Oracle BPM
3 1 (0.32%) AWD
3 1 (0.32%) Oracle EBS
3 1 (0.32%) SAP IS-U
3 1 (0.32%) Summit
Cloud Services
1 31 (9.94%) Office 365
2 16 (5.13%) Microsoft Azure
3 4 (1.28%) Amazon AWS
4 3 (0.96%) Amazon EC2
5 2 (0.64%) Azure Active Directory
5 2 (0.64%) IaaS
5 2 (0.64%) OneDrive
5 2 (0.64%) Yammer
6 1 (0.32%) AdSense
6 1 (0.32%) Amazon S3
6 1 (0.32%) PaaS
6 1 (0.32%) Veeva
Communications & Networking
1 23 (7.37%) DNS
2 19 (6.09%) Firewall
2 19 (6.09%) TCP/IP
3 16 (5.13%) Internet
4 15 (4.81%) LAN
4 15 (4.81%) WAN
5 14 (4.49%) LDAP
5 14 (4.49%) Wireless
6 12 (3.85%) DHCP
6 12 (3.85%) Diameter Protocol
6 12 (3.85%) GPRS
6 12 (3.85%) Intranet
6 12 (3.85%) SS7
6 12 (3.85%) UMTS
6 12 (3.85%) WCDMA
7 11 (3.53%) Skype
7 11 (3.53%) VPN
8 7 (2.24%) GSM
8 7 (2.24%) SAN
8 7 (2.24%) SSH
Database & Business Intelligence
1 29 (9.29%) SQL Server
2 16 (5.13%) Oracle Database
3 11 (3.53%) Relational Database
4 10 (3.21%) Hadoop
5 9 (2.88%) Big Data
6 6 (1.92%) BusinessObjects
6 6 (1.92%) SAS Enterprise Guide
7 5 (1.60%) DB2
7 5 (1.60%) GIS
8 4 (1.28%) Data Warehouse
9 3 (0.96%) Electronic Patient Records
9 3 (0.96%) SQL Server 2008
10 2 (0.64%) Datazen
10 2 (0.64%) Microsoft Analysis Services
10 2 (0.64%) PostgreSQL
10 2 (0.64%) RDBMS
10 2 (0.64%) SQL Server Analysis Services
10 2 (0.64%) SQL Server Reporting Services
11 1 (0.32%) Data Mart
11 1 (0.32%) QlikView
Development Applications
1 4 (1.28%) Jenkins
2 3 (0.96%) Git (software)
2 3 (0.96%) Subversion
2 3 (0.96%) Visual Studio
General
1 35 (11.22%) Finance
2 19 (6.09%) Telecoms
3 13 (4.17%) Banking
4 9 (2.88%) Billing
5 8 (2.56%) German Language
5 8 (2.56%) Investment Banking
6 7 (2.24%) Law
7 6 (1.92%) Retail
8 5 (1.60%) Legal
9 4 (1.28%) French Language
9 4 (1.28%) Marketing
10 3 (0.96%) Back Office
11 2 (0.64%) Advertising
11 2 (0.64%) Italian Language
11 2 (0.64%) Local Government
11 2 (0.64%) Spanish Language
12 1 (0.32%) Manufacturing
12 1 (0.32%) Military
12 1 (0.32%) Publishing
12 1 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 21 (6.73%) .NET
2 16 (5.13%) CSS
2 16 (5.13%) HTML
3 9 (2.88%) HTML5
3 9 (2.88%) XML
4 8 (2.56%) SAML
5 6 (1.92%) J2EE
6 5 (1.60%) jQuery
7 4 (1.28%) .NET Framework
7 4 (1.28%) ASP.NET
7 4 (1.28%) Middleware
7 4 (1.28%) Regular Expression
8 3 (0.96%) Classic ASP
8 3 (0.96%) JSON
9 2 (0.64%) ODBC
9 2 (0.64%) OLE
9 2 (0.64%) OLE DB
9 2 (0.64%) WCF
9 2 (0.64%) WPF
9 2 (0.64%) XML Schema
Miscellaneous
1 20 (6.41%) Computer Science
2 12 (3.85%) Analytical Skills
2 12 (3.85%) Data Centre
3 10 (3.21%) Blackberry
3 10 (3.21%) Enterprise Software
4 5 (1.60%) EMV
4 5 (1.60%) IBM Mainframe
4 5 (1.60%) Mainframe
4 5 (1.60%) Mathematics
4 5 (1.60%) NHS
4 5 (1.60%) Tandem
4 5 (1.60%) Video Conferencing
5 4 (1.28%) Client/Server
5 4 (1.28%) Public Cloud
5 4 (1.28%) Replication
5 4 (1.28%) Security Operations Centre
6 3 (0.96%) EMC VNX
6 3 (0.96%) EPoS
6 3 (0.96%) Mobile App
7 2 (0.64%) Thin Client
Operating Systems
1 201 (64.42%) Windows
2 87 (27.88%) Windows Server
3 78 (25.00%) Linux
4 46 (14.74%) Windows 7
5 38 (12.18%) Unix
6 32 (10.26%) Windows Server 2012
7 23 (7.37%) Red Hat Enterprise Linux
7 23 (7.37%) Solaris
7 23 (7.37%) Windows Server 2008
7 23 (7.37%) Windows XP
8 16 (5.13%) Windows 8
9 12 (3.85%) AIX
10 10 (3.21%) Mac OS X
11 8 (2.56%) Android
11 8 (2.56%) Windows 10
11 8 (2.56%) Windows Server 2003
12 6 (1.92%) HPUX
13 5 (1.60%) Apple iOS
13 5 (1.60%) CentOS
14 4 (1.28%) Windows Vista
Processes & Methodologies
1 47 (15.06%) ITIL
2 17 (5.45%) Service Management
3 13 (4.17%) Business Intelligence
3 13 (4.17%) Change Management
4 12 (3.85%) Migration
5 11 (3.53%) Time Management
6 10 (3.21%) Information Security
7 9 (2.88%) Service Delivery
8 8 (2.56%) Analytics
8 8 (2.56%) Mentoring
9 7 (2.24%) Configuration Management
9 7 (2.24%) High Availability
9 7 (2.24%) Incident Management
10 6 (1.92%) Agile Software Development
10 6 (1.92%) Disaster Recovery
10 6 (1.92%) ITIL V3
10 6 (1.92%) Problem Management
10 6 (1.92%) Stakeholder Management
11 5 (1.60%) Business Continuity Management
11 5 (1.60%) DevOps
Programming Languages
1 63 (20.19%) SQL
2 26 (8.33%) Java
3 24 (7.69%) PowerShell
4 22 (7.05%) C#
5 16 (5.13%) Python
6 12 (3.85%) JavaScript
7 9 (2.88%) C++
8 8 (2.56%) C
9 6 (1.92%) Shell Script
10 5 (1.60%) COBOL
10 5 (1.60%) Perl
10 5 (1.60%) Ruby
10 5 (1.60%) VB
10 5 (1.60%) VB.NET
11 3 (0.96%) PHP
11 3 (0.96%) VB6
12 2 (0.64%) R
12 2 (0.64%) Scala
12 2 (0.64%) T-SQL
12 2 (0.64%) VBScript
Qualifications
1 38 (12.18%) Security Cleared
2 37 (11.86%) Microsoft Certification
3 29 (9.29%) SC Cleared
4 25 (8.01%) MCSE
5 18 (5.77%) Degree
6 14 (4.49%) Cisco Certification
7 13 (4.17%) CCNA
8 11 (3.53%) MCITP
9 10 (3.21%) MCSA
10 8 (2.56%) CISSP
10 8 (2.56%) DV Cleared
11 7 (2.24%) ITIL Certification
12 5 (1.60%) MCDST
12 5 (1.60%) SAS Certification
13 4 (1.28%) A+ Certification
13 4 (1.28%) MCSD
14 3 (0.96%) EMCSA
14 3 (0.96%) MCTS
15 2 (0.64%) DBS Check
15 2 (0.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (5.45%) SLA
2 13 (4.17%) QA
3 6 (1.92%) ISO/IEC 27001
4 2 (0.64%) Data Quality
4 2 (0.64%) Disclosure Scotland
5 1 (0.32%) ISO 9001
System Software
1 88 (28.21%) Active Directory
2 22 (7.05%) VMware Infrastructure
3 10 (3.21%) Hyper-V
4 9 (2.88%) vSphere
5 6 (1.92%) Microsoft App-V
6 4 (1.28%) VMware ESXi
7 3 (0.96%) XenApp
7 3 (0.96%) XenServer
8 1 (0.32%) KVM
8 1 (0.32%) Microsoft Virtual Server
8 1 (0.32%) Oracle RAC
8 1 (0.32%) Samba
8 1 (0.32%) VMware ESX
8 1 (0.32%) XenDesktop
Systems Management
1 18 (5.77%) SCCM
2 5 (1.60%) Puppet
3 4 (1.28%) ZABBIX
4 3 (0.96%) Backup Exec
4 3 (0.96%) EMC NetWorker
4 3 (0.96%) Systems Management Server (SMS)
5 2 (0.64%) ThinApp
5 2 (0.64%) Tivoli
5 2 (0.64%) WSUS
6 1 (0.32%) Forefront Identity Manager
6 1 (0.32%) Nagios
6 1 (0.32%) NetVault Backup
6 1 (0.32%) Opsview
6 1 (0.32%) OVSD
6 1 (0.32%) SCOM
6 1 (0.32%) Tivoli Storage Manager
Vendors
1 100 (32.05%) Microsoft
2 61 (19.55%) Oracle
3 40 (12.82%) VMware
4 30 (9.62%) Cisco
5 27 (8.65%) Citrix
6 24 (7.69%) Red Hat
7 14 (4.49%) IBM
8 13 (4.17%) HP
9 12 (3.85%) Sybase
10 10 (3.21%) Apple
11 8 (2.56%) F5
12 7 (2.24%) Juniper
12 7 (2.24%) Symantec
13 6 (1.92%) LANDesk
13 6 (1.92%) ServiceNow
13 6 (1.92%) Splunk
14 5 (1.60%) CheckPoint
14 5 (1.60%) Google
14 5 (1.60%) Mapinfo
14 5 (1.60%) NetApp
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Rate: From £150 to £250 per day
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Rate: £180 - £200 per day + plus expenses
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