The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 439 450 457
Rank change year-on-year
+11 +7
Contract jobs requiring a Technical Support 157 144 120
As % of all contract IT jobs located in England 0.33% 0.31% 0.26%
As % of the Job Titles category 0.35% 0.32% 0.28%
Number of daily rates quoted 91 88 53
Average daily rate £250 £290 £228
Average daily rate % change year-on-year
-13.79% +27.47%
90% offered a daily rate of more than £145 £174 £117
10% offered a daily rate of more than £425 £454 £425
UK excluding London average daily rate £300 £285 £220
% change year-on-year
+5.26% +29.54%
Number of hourly rates quoted 23 14 16
Average hourly rate £12.00 £15.75 £14.00
Average hourly rate % change year-on-year
-23.80% +12.50%
90% offered a hourly rate of more than £9.42 £9.71 £10.00
10% offered a hourly rate of more than £109.80 £28.10 £20.75
UK excluding London average hourly rate £12.50 £13.25 £14.00
% change year-on-year
-5.66% -5.35%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44626 44477 42797
As % of all contract IT jobs located in England 94.57% 94.45% 94.37%
Number of daily rates quoted 29076 28059 25830
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1591 1795 1920
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.00 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 10 February 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 10 February 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 71 £250 -23.07% 23
South East +17 34 £300 -29.41% 38
North West -8 16 £400 +9.58% 11
South West +4 10 £225 -14.93% 6
East of England -1 10 £438 +79.48% 9
Yorkshire -31 5 £375 +66.66% 7
East Midlands -11 4 £199 -57.71% 1
West Midlands -18 4 £220 -26.05% 7
North East - 2 £90 - 3
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 179 (58.69%) Windows
2 94 (30.82%) Microsoft
3 77 (25.25%) Active Directory
4 64 (20.98%) Windows Server
5 62 (20.33%) SQL
6 59 (19.34%) Linux
7 55 (18.03%) Windows 7
8 51 (16.72%) Oracle
9 47 (15.41%) Unix
10 42 (13.77%) MS Office
11 40 (13.11%) ITIL
12 39 (12.79%) Finance
13 37 (12.13%) Cisco
14 33 (10.82%) Windows Server 2012
15 32 (10.49%) Java
15 32 (10.49%) Security Cleared
16 30 (9.84%) MS Excel
17 28 (9.18%) Microsoft Certification
18 27 (8.85%) Citrix
18 27 (8.85%) DNS
19 26 (8.52%) VMware
20 25 (8.20%) MS Exchange
20 25 (8.20%) LDAP
21 24 (7.87%) AIX
21 24 (7.87%) Office 365
22 23 (7.54%) Solaris
22 23 (7.54%) SC Cleared
23 22 (7.21%) Time Management
23 22 (7.21%) Blackberry
23 22 (7.21%) Telecoms

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (8.20%) MS Exchange
2 16 (5.25%) SharePoint
3 10 (3.28%) Exchange Server 2010
3 10 (3.28%) WebSphere
4 7 (2.30%) Blackberry Enterprise Server
4 7 (2.30%) IIS
5 6 (1.97%) Skype for Business
5 6 (1.97%) Tomcat
6 5 (1.64%) ArcGIS
6 5 (1.64%) Drupal
6 5 (1.64%) SAS
7 4 (1.31%) Exchange Server 2007
7 4 (1.31%) Exchange Server 2013
7 4 (1.31%) IBM Notes
7 4 (1.31%) SharePoint 2010
7 4 (1.31%) SharePoint Server
8 2 (0.66%) Exchange Server 2003
8 2 (0.66%) JBoss
8 2 (0.66%) WebLogic
9 1 (0.33%) CMS
Applications
1 42 (13.77%) MS Office
2 30 (9.84%) MS Excel
3 5 (1.64%) SPSS
4 3 (0.98%) MS PowerPoint
5 1 (0.33%) Acrobat
5 1 (0.33%) MS Visio
5 1 (0.33%) PaintShop Pro
Business Applications
1 5 (1.64%) BASE24
1 5 (1.64%) Magento
2 2 (0.66%) Oracle BPM
2 2 (0.66%) Oracle EBS
2 2 (0.66%) Sage 300 ERP
2 2 (0.66%) Sage CRM
3 1 (0.33%) AWD
3 1 (0.33%) Eikon
3 1 (0.33%) Oracle 11i
3 1 (0.33%) Oracle EBS R12
3 1 (0.33%) Oracle ERP
3 1 (0.33%) SAP IS-U
Cloud Services
1 24 (7.87%) Office 365
2 9 (2.95%) Microsoft Azure
3 3 (0.98%) Amazon AWS
4 2 (0.66%) OneDrive
4 2 (0.66%) Yammer
5 1 (0.33%) Amazon S3
5 1 (0.33%) Azure Active Directory
5 1 (0.33%) SaaS
Communications & Networking
1 27 (8.85%) DNS
2 25 (8.20%) LDAP
3 20 (6.56%) LAN
4 19 (6.23%) Firewall
5 18 (5.90%) VPN
5 18 (5.90%) WAN
6 16 (5.25%) DHCP
7 13 (4.26%) TCP/IP
7 13 (4.26%) Wireless
8 8 (2.62%) Diameter Protocol
8 8 (2.62%) SS7
9 7 (2.30%) Cisco IOS
9 7 (2.30%) GPRS
9 7 (2.30%) Internet
9 7 (2.30%) UMTS
9 7 (2.30%) VoIP
9 7 (2.30%) WCDMA
10 6 (1.97%) GSM
10 6 (1.97%) IP Telephony
10 6 (1.97%) SSH
Database & Business Intelligence
1 22 (7.21%) SQL Server
2 19 (6.23%) Relational Database
3 9 (2.95%) Oracle Database
4 8 (2.62%) Big Data
4 8 (2.62%) DB2
4 8 (2.62%) Hadoop
5 6 (1.97%) MySQL
6 5 (1.64%) GIS
6 5 (1.64%) PostgreSQL
6 5 (1.64%) SAS Enterprise Guide
7 4 (1.31%) BusinessObjects
7 4 (1.31%) SQL Server 2008
8 3 (0.98%) SQL Server 2005
8 3 (0.98%) SQL Server Reporting Services
9 2 (0.66%) Crystal Reports
9 2 (0.66%) Data Warehouse
9 2 (0.66%) SQL Server Analysis Services
9 2 (0.66%) SQL Server Integration Services
10 1 (0.33%) Oracle BI EE
10 1 (0.33%) Oracle Database 10g
Development Applications
1 5 (1.64%) Ant
1 5 (1.64%) Git (software)
1 5 (1.64%) Jenkins
1 5 (1.64%) Subversion
2 4 (1.31%) Bugzilla
2 4 (1.31%) JIRA
2 4 (1.31%) Trac
3 1 (0.33%) JDeveloper
3 1 (0.33%) Oracle APEX
3 1 (0.33%) Visual Studio
General
1 39 (12.79%) Finance
2 22 (7.21%) Telecoms
3 12 (3.93%) Banking
4 11 (3.61%) Legal
5 10 (3.28%) Retail
6 8 (2.62%) Advertising
7 7 (2.30%) Billing
7 7 (2.30%) Investment Banking
7 7 (2.30%) Law
8 4 (1.31%) Back Office
9 3 (0.98%) German Language
10 2 (0.66%) French Language
10 2 (0.66%) Manufacturing
11 1 (0.33%) Dutch Language
11 1 (0.33%) Financial Institution
11 1 (0.33%) Local Government
11 1 (0.33%) Military
11 1 (0.33%) Pharmaceutical
11 1 (0.33%) Publishing
11 1 (0.33%) Retail Banking
Libraries, Frameworks & Software Standards
1 20 (6.56%) HTML
2 12 (3.93%) .NET
2 12 (3.93%) CSS
2 12 (3.93%) XML
3 8 (2.62%) JSON
3 8 (2.62%) Regular Expression
4 7 (2.30%) SAML
5 6 (1.97%) J2EE
6 5 (1.64%) HTML5
6 5 (1.64%) jQuery
7 4 (1.31%) OAuth
7 4 (1.31%) OAuth2
7 4 (1.31%) OpenID
7 4 (1.31%) RESTful
8 2 (0.66%) .NET Framework
8 2 (0.66%) Middleware
8 2 (0.66%) Web Services
9 1 (0.33%) Ajax
9 1 (0.33%) OLE
9 1 (0.33%) OLE DB
Miscellaneous
1 22 (7.21%) Blackberry
2 17 (5.57%) Computer Science
3 13 (4.26%) Analytical Skills
3 13 (4.26%) Data Centre
4 6 (1.97%) Enterprise Software
4 6 (1.97%) Mathematics
5 5 (1.64%) Driving Licence
5 5 (1.64%) EMV
5 5 (1.64%) IBM Mainframe
5 5 (1.64%) Mainframe
5 5 (1.64%) Mobile App
5 5 (1.64%) Tandem
5 5 (1.64%) Video Conferencing
6 4 (1.31%) AS400
6 4 (1.31%) NHS
6 4 (1.31%) Replication
6 4 (1.31%) Security Operations Centre
7 3 (0.98%) EPoS
7 3 (0.98%) iPhone
7 3 (0.98%) Management Information System
Operating Systems
1 179 (58.69%) Windows
2 64 (20.98%) Windows Server
3 59 (19.34%) Linux
4 55 (18.03%) Windows 7
5 47 (15.41%) Unix
6 33 (10.82%) Windows Server 2012
7 24 (7.87%) AIX
8 23 (7.54%) Solaris
9 19 (6.23%) Windows Server 2008
10 18 (5.90%) Red Hat Enterprise Linux
10 18 (5.90%) Windows XP
11 17 (5.57%) Mac OS X
12 15 (4.92%) Android
12 15 (4.92%) HPUX
13 14 (4.59%) Windows 8
14 12 (3.93%) Windows Server 2003
15 9 (2.95%) Windows Vista
16 8 (2.62%) Apple iOS
17 4 (1.31%) Oracle Linux
17 4 (1.31%) Windows 10
Processes & Methodologies
1 40 (13.11%) ITIL
2 22 (7.21%) Time Management
3 21 (6.89%) Business Intelligence
4 15 (4.92%) Migration
4 15 (4.92%) Service Management
5 12 (3.93%) Knowledge Management
6 11 (3.61%) Change Management
6 11 (3.61%) Service Delivery
7 8 (2.62%) Business Continuity
7 8 (2.62%) Continuous Improvement
7 8 (2.62%) Information Security
7 8 (2.62%) Stakeholder Engagement
8 7 (2.30%) Analytics
8 7 (2.30%) E-Commerce
8 7 (2.30%) Mentoring
8 7 (2.30%) Performance Tuning
8 7 (2.30%) Project Management
9 6 (1.97%) Incident Management
9 6 (1.97%) ITIL V3
9 6 (1.97%) Unit Testing
Programming Languages
1 62 (20.33%) SQL
2 32 (10.49%) Java
3 21 (6.89%) C#
3 21 (6.89%) Python
4 18 (5.90%) PowerShell
5 15 (4.92%) Shell Script
6 14 (4.59%) C++
7 12 (3.93%) JavaScript
8 11 (3.61%) Ruby
9 9 (2.95%) Perl
9 9 (2.95%) PHP
9 9 (2.95%) PL/SQL
10 6 (1.97%) C
11 5 (1.64%) COBOL
12 3 (0.98%) VBScript
13 2 (0.66%) VB
13 2 (0.66%) VB.NET
14 1 (0.33%) VB6
14 1 (0.33%) VC++
14 1 (0.33%) XQuery
Qualifications
1 32 (10.49%) Security Cleared
2 28 (9.18%) Microsoft Certification
3 23 (7.54%) SC Cleared
4 16 (5.25%) MCSE
5 14 (4.59%) Degree
6 12 (3.93%) CCNA
6 12 (3.93%) Cisco Certification
7 11 (3.61%) MCDST
8 9 (2.95%) CISSP
8 9 (2.95%) MCITP
9 7 (2.30%) MCSA
10 6 (1.97%) DV Cleared
10 6 (1.97%) MOS
11 5 (1.64%) SAS Certification
12 3 (0.98%) ITIL Certification
12 3 (0.98%) MCTS
13 2 (0.66%) A+ Certification
13 2 (0.66%) ITIL Foundation Certificate
13 2 (0.66%) MCP
14 1 (0.33%) MCSD
Quality Assurance & Compliance
1 18 (5.90%) SLA
2 8 (2.62%) QA
3 3 (0.98%) Disclosure Scotland
3 3 (0.98%) ISO/IEC 27001
4 1 (0.33%) Data Quality
4 1 (0.33%) PCI DSS
System Software
1 77 (25.25%) Active Directory
2 14 (4.59%) VMware Infrastructure
3 7 (2.30%) Hyper-V
3 7 (2.30%) Microsoft App-V
3 7 (2.30%) vSphere
4 6 (1.97%) XenApp
5 5 (1.64%) BitLocker
5 5 (1.64%) VMware ESXi
5 5 (1.64%) XenDesktop
6 3 (0.98%) ISA Server
7 2 (0.66%) Firmware
7 2 (0.66%) XenServer
8 1 (0.33%) Forefront TMG
8 1 (0.33%) KVM
8 1 (0.33%) UAG
Systems Management
1 17 (5.57%) SCCM
2 5 (1.64%) Ansible
2 5 (1.64%) Backup Exec
2 5 (1.64%) Opscode Chef
2 5 (1.64%) Puppet
3 4 (1.31%) SCOM
4 3 (0.98%) WSUS
5 2 (0.66%) HP SIM
5 2 (0.66%) Nagios
5 2 (0.66%) Tivoli Storage Manager
6 1 (0.33%) AirWatch
6 1 (0.33%) Endace
6 1 (0.33%) Forefront Identity Manager
6 1 (0.33%) Opsview
6 1 (0.33%) OVSD
Vendors
1 94 (30.82%) Microsoft
2 51 (16.72%) Oracle
3 37 (12.13%) Cisco
4 27 (8.85%) Citrix
5 26 (8.52%) VMware
6 17 (5.57%) IBM
7 16 (5.25%) HP
8 15 (4.92%) Splunk
9 14 (4.59%) Red Hat
10 10 (3.28%) Apple
11 8 (2.62%) Symantec
12 7 (2.30%) hybris
12 7 (2.30%) Sybase
13 6 (1.97%) iManage
14 5 (1.64%) Mapinfo
14 5 (1.64%) NetApp
14 5 (1.64%) Twitter
15 4 (1.31%) F5
15 4 (1.31%) Juniper
15 4 (1.31%) Lotus
Berkshire
Hays Specialist Recruitment
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: 2 days ago
Central London / West End
Eaglecliff
Rate: From £25 to £33 per hour
Posted: 2 days ago
Bedfordshire
Initi8 Recruitment
Rate: £175 - £200 Per Day
Posted: 5 days ago
City, London
ninesharp
Rate: Market Rates
Posted: 5 days ago
Bracknell, Berkshire
Nationwide People Ltd
Rate: £30000 - £34000 Per Annum PRO-RATA
Posted: 6 days ago
Southampton
The People Network
Rate: £500 - £650 per day
Posted: 10 days ago