The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 510 462 412
Rank change year-on-year
-48 -50
Contract jobs requiring a Technical Support 117 149 170
As % of all contract IT jobs located in England 0.24% 0.30% 0.35%
As % of the Job Titles category 0.25% 0.32% 0.37%
Number of daily rates quoted 65 61 92
Median daily rate £255 £256 £245
Median daily rate % change year-on-year
-0.48% +4.59%
90% offered a daily rate of more than £122 £160 £150
10% offered a daily rate of more than £470 £450 £450
UK excluding London median daily rate £288 £263 £213
% change year-on-year
+9.52% +23.52%
Number of hourly rates quoted 16 18 36
Median hourly rate £17.25 £14.75 £18.00
Median hourly rate % change year-on-year
+16.94% -18.05%
90% offered a hourly rate of more than £11.25 £11.00 £12.50
10% offered a hourly rate of more than £27.81 £29.87 £32.50
UK excluding London median hourly rate £16.25 £14.25 £18.00
% change year-on-year
+14.03% -20.83%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46767 46633 45417
As % of all contract IT jobs located in England 94.92% 94.73% 94.54%
Number of daily rates quoted 30873 29254 28503
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1342 1874 1952
Median hourly rate £17.95 £16.83 £17.00
Median hourly rate % change year-on-year
+6.65% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £42.00 £40.00
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 25 May 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 25 May 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 45 £220 -20.00% 25
South East -2 29 £288 +69.11% 27
South West -20 8 £253 +26.25% 5
West Midlands -12 7 - - 2
North West -18 7 £140 -72.27% 6
East Midlands +10 6 £290 -
North East -41 6 £285 +18.75% 2
East of England -1 5 £120 -55.34% 8
Yorkshire -3 4 £125 -44.44% 6
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 May 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 187 (65.16%) Windows
2 94 (32.75%) Microsoft
3 85 (29.62%) Active Directory
4 81 (28.22%) Windows Server
5 71 (24.74%) Linux
6 54 (18.82%) SQL
7 50 (17.42%) Oracle
8 48 (16.72%) ITIL
9 46 (16.03%) MS Office
9 46 (16.03%) MS Excel
10 44 (15.33%) Windows 7
11 41 (14.29%) VMware
12 37 (12.89%) Unix
12 37 (12.89%) Microsoft Certification
13 35 (12.20%) Finance
14 32 (11.15%) Windows Server 2012
14 32 (11.15%) Cisco
15 31 (10.80%) Security Cleared
16 26 (9.06%) MCSE
16 26 (9.06%) Office 365
17 25 (8.71%) SQL Server
18 24 (8.36%) Citrix
18 24 (8.36%) Red Hat
18 24 (8.36%) SC Cleared
19 23 (8.01%) Windows Server 2008
19 23 (8.01%) VMware Infrastructure
19 23 (8.01%) Red Hat Enterprise Linux
20 22 (7.67%) PowerShell
20 22 (7.67%) Windows XP
21 21 (7.32%) MS Exchange

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (7.32%) MS Exchange
2 20 (6.97%) SharePoint
3 10 (3.48%) Exchange Server 2010
4 8 (2.79%) Apache
5 7 (2.44%) Blackberry Enterprise Server
5 7 (2.44%) SAS
6 6 (2.09%) IIS
6 6 (2.09%) SharePoint Server
6 6 (2.09%) WordPress
7 5 (1.74%) ArcGIS
8 4 (1.39%) WebSphere
9 3 (1.05%) Apache Solr
9 3 (1.05%) Exchange Server 2013
9 3 (1.05%) Tomcat
10 2 (0.70%) Exchange Server 2003
10 2 (0.70%) Exchange Server 2007
10 2 (0.70%) IBM Notes
11 1 (0.35%) CMS
11 1 (0.35%) Drupal
11 1 (0.35%) Umbraco
Applications
1 46 (16.03%) MS Excel
1 46 (16.03%) MS Office
2 5 (1.74%) MS PowerPoint
2 5 (1.74%) SPSS
3 1 (0.35%) Acrobat
3 1 (0.35%) MS Visio
3 1 (0.35%) PaintShop Pro
Business Applications
1 5 (1.74%) BASE24
2 2 (0.70%) Hi Portfolio
3 1 (0.35%) Dynamics CRM
3 1 (0.35%) Oracle EBS
3 1 (0.35%) SAP IS-U
3 1 (0.35%) Summit
Cloud Services
1 26 (9.06%) Office 365
2 13 (4.53%) Microsoft Azure
3 4 (1.39%) Amazon AWS
4 3 (1.05%) Amazon EC2
5 2 (0.70%) IaaS
5 2 (0.70%) OneDrive
5 2 (0.70%) Yammer
6 1 (0.35%) AdSense
6 1 (0.35%) Amazon S3
6 1 (0.35%) Azure Active Directory
6 1 (0.35%) PaaS
6 1 (0.35%) Veeva
Communications & Networking
1 21 (7.32%) DNS
2 19 (6.62%) TCP/IP
3 17 (5.92%) LAN
3 17 (5.92%) WAN
4 14 (4.88%) Firewall
5 13 (4.53%) Internet
5 13 (4.53%) LDAP
5 13 (4.53%) Wireless
6 12 (4.18%) Intranet
7 11 (3.83%) Diameter Protocol
7 11 (3.83%) GPRS
7 11 (3.83%) Skype
7 11 (3.83%) SS7
7 11 (3.83%) UMTS
7 11 (3.83%) VPN
7 11 (3.83%) WCDMA
8 10 (3.48%) DHCP
9 7 (2.44%) SAN
9 7 (2.44%) SSH
10 6 (2.09%) CDMA
Database & Business Intelligence
1 25 (8.71%) SQL Server
2 14 (4.88%) Oracle Database
3 8 (2.79%) Hadoop
4 7 (2.44%) Big Data
4 7 (2.44%) Relational Database
5 6 (2.09%) SAS Enterprise Guide
6 5 (1.74%) GIS
7 4 (1.39%) DB2
8 3 (1.05%) BusinessObjects
8 3 (1.05%) SQL Server 2008
9 2 (0.70%) Data Warehouse
9 2 (0.70%) Datazen
9 2 (0.70%) Microsoft Analysis Services
9 2 (0.70%) PostgreSQL
9 2 (0.70%) RDBMS
9 2 (0.70%) SQL Server Analysis Services
9 2 (0.70%) SQL Server Reporting Services
10 1 (0.35%) OLAP
10 1 (0.35%) SQL Server 2012
10 1 (0.35%) SQL Server 2016
Development Applications
1 4 (1.39%) Jenkins
2 3 (1.05%) Git (software)
2 3 (1.05%) Subversion
3 2 (0.70%) Visual Studio
General
1 35 (12.20%) Finance
2 17 (5.92%) Telecoms
3 13 (4.53%) Banking
4 8 (2.79%) German Language
4 8 (2.79%) Investment Banking
4 8 (2.79%) Law
5 6 (2.09%) Billing
5 6 (2.09%) Legal
6 5 (1.74%) Retail
7 4 (1.39%) French Language
7 4 (1.39%) Marketing
8 2 (0.70%) Advertising
8 2 (0.70%) Back Office
8 2 (0.70%) Italian Language
8 2 (0.70%) Local Government
8 2 (0.70%) Spanish Language
9 1 (0.35%) Financial Institution
9 1 (0.35%) Manufacturing
9 1 (0.35%) Military
9 1 (0.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 18 (6.27%) .NET
2 16 (5.57%) CSS
3 15 (5.23%) HTML
4 9 (3.14%) HTML5
5 8 (2.79%) SAML
6 7 (2.44%) XML
7 5 (1.74%) J2EE
7 5 (1.74%) jQuery
8 4 (1.39%) .NET Framework
8 4 (1.39%) ASP.NET
8 4 (1.39%) Middleware
8 4 (1.39%) Regular Expression
9 3 (1.05%) Classic ASP
10 2 (0.70%) ASP.NET MVC
10 2 (0.70%) DCOM
10 2 (0.70%) ODBC
10 2 (0.70%) OLE
10 2 (0.70%) OLE DB
10 2 (0.70%) OpenID
10 2 (0.70%) XML Schema
Miscellaneous
1 19 (6.62%) Computer Science
2 13 (4.53%) Analytical Skills
3 12 (4.18%) Data Centre
4 11 (3.83%) Blackberry
5 7 (2.44%) Enterprise Software
6 5 (1.74%) EMV
6 5 (1.74%) IBM Mainframe
6 5 (1.74%) Mainframe
6 5 (1.74%) Mathematics
6 5 (1.74%) Tandem
7 4 (1.39%) Client/Server
7 4 (1.39%) Video Conferencing
8 3 (1.05%) EMC VNX
8 3 (1.05%) EPoS
8 3 (1.05%) Mobile App
8 3 (1.05%) Replication
8 3 (1.05%) Smartphone
9 2 (0.70%) BYOD
9 2 (0.70%) Fat Client
9 2 (0.70%) Public Cloud
Operating Systems
1 187 (65.16%) Windows
2 81 (28.22%) Windows Server
3 71 (24.74%) Linux
4 44 (15.33%) Windows 7
5 37 (12.89%) Unix
6 32 (11.15%) Windows Server 2012
7 23 (8.01%) Red Hat Enterprise Linux
7 23 (8.01%) Windows Server 2008
8 22 (7.67%) Windows XP
9 20 (6.97%) Solaris
10 15 (5.23%) Windows 8
11 10 (3.48%) Mac OS X
12 9 (3.14%) Android
12 9 (3.14%) Windows Server 2003
13 8 (2.79%) AIX
13 8 (2.79%) Windows 10
14 5 (1.74%) Apple iOS
14 5 (1.74%) CentOS
15 4 (1.39%) HPUX
15 4 (1.39%) Windows Vista
Processes & Methodologies
1 48 (16.72%) ITIL
2 17 (5.92%) Service Management
3 13 (4.53%) Change Management
4 11 (3.83%) Information Security
4 11 (3.83%) Migration
5 10 (3.48%) Business Intelligence
6 8 (2.79%) Mentoring
6 8 (2.79%) Problem Management
6 8 (2.79%) Service Delivery
7 7 (2.44%) Configuration Management
7 7 (2.44%) High Availability
7 7 (2.44%) Incident Management
7 7 (2.44%) ITIL V3
8 6 (2.09%) Analytics
8 6 (2.09%) Time Management
9 5 (1.74%) Business Continuity Management
9 5 (1.74%) DevOps
9 5 (1.74%) Identity Access Management
9 5 (1.74%) Line Management
9 5 (1.74%) Root Cause Analysis
Programming Languages
1 54 (18.82%) SQL
2 22 (7.67%) PowerShell
3 21 (7.32%) Java
4 18 (6.27%) C#
5 17 (5.92%) Python
6 12 (4.18%) JavaScript
7 6 (2.09%) C
7 6 (2.09%) C++
7 6 (2.09%) Perl
8 5 (1.74%) COBOL
8 5 (1.74%) Ruby
9 4 (1.39%) Shell Script
9 4 (1.39%) VB
9 4 (1.39%) VB.NET
10 3 (1.05%) PHP
11 2 (0.70%) R
11 2 (0.70%) T-SQL
11 2 (0.70%) VB6
11 2 (0.70%) VBA
11 2 (0.70%) VBScript
Qualifications
1 37 (12.89%) Microsoft Certification
2 31 (10.80%) Security Cleared
3 26 (9.06%) MCSE
4 24 (8.36%) SC Cleared
5 17 (5.92%) Degree
6 13 (4.53%) Cisco Certification
7 12 (4.18%) CCNA
7 12 (4.18%) MCITP
8 9 (3.14%) MCSA
9 8 (2.79%) DV Cleared
10 7 (2.44%) ITIL Certification
11 6 (2.09%) CISSP
12 5 (1.74%) A+ Certification
12 5 (1.74%) MCDST
12 5 (1.74%) SAS Certification
13 4 (1.39%) MCSD
14 3 (1.05%) EMCSA
14 3 (1.05%) MCTS
15 2 (0.70%) DBS Check
15 2 (0.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (5.92%) SLA
2 9 (3.14%) QA
3 4 (1.39%) ISO/IEC 27001
4 2 (0.70%) Data Quality
4 2 (0.70%) Disclosure Scotland
5 1 (0.35%) ISO 9001
System Software
1 85 (29.62%) Active Directory
2 23 (8.01%) VMware Infrastructure
3 10 (3.48%) vSphere
4 9 (3.14%) Hyper-V
5 4 (1.39%) Microsoft App-V
5 4 (1.39%) VMware ESXi
6 3 (1.05%) XenServer
7 2 (0.70%) XenApp
8 1 (0.35%) KVM
8 1 (0.35%) Microsoft Virtual Server
8 1 (0.35%) Oracle RAC
8 1 (0.35%) Samba
8 1 (0.35%) VMware ESX
8 1 (0.35%) XenDesktop
Systems Management
1 16 (5.57%) SCCM
2 5 (1.74%) Puppet
3 4 (1.39%) ZABBIX
4 3 (1.05%) EMC NetWorker
4 3 (1.05%) Systems Management Server (SMS)
5 2 (0.70%) Backup Exec
5 2 (0.70%) ThinApp
5 2 (0.70%) Tivoli
5 2 (0.70%) WSUS
6 1 (0.35%) Nagios
6 1 (0.35%) NetBackup
6 1 (0.35%) Netcool
6 1 (0.35%) NetVault Backup
6 1 (0.35%) OpenView Configuration Management
6 1 (0.35%) Opsview
6 1 (0.35%) OVSD
6 1 (0.35%) SCOM
6 1 (0.35%) Tivoli Storage Manager
Vendors
1 94 (32.75%) Microsoft
2 50 (17.42%) Oracle
3 41 (14.29%) VMware
4 32 (11.15%) Cisco
5 24 (8.36%) Citrix
5 24 (8.36%) Red Hat
6 14 (4.88%) HP
6 14 (4.88%) IBM
7 11 (3.83%) Sybase
8 10 (3.48%) Apple
9 8 (2.79%) F5
10 7 (2.44%) Juniper
11 6 (2.09%) LANDesk
11 6 (2.09%) ServiceNow
11 6 (2.09%) Symantec
12 5 (1.74%) CheckPoint
12 5 (1.74%) Google
12 5 (1.74%) Mapinfo
12 5 (1.74%) NetApp
12 5 (1.74%) Splunk
West London
Spencer Rose
Rate: From £380 to £382 per annum
Posted: 14 hours ago
Milton Keynes, Buckinghamshire
Senitor Associates
Rate: £150 - £200 per day
Posted: 15 hours ago
London
Burns Sheehan
Rate: £200 per day
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £11.00 per hour
Posted: 2 days ago
Maidenhead, Berkshire
Xist4 IT Recruitment
Rate: £18-25/hour
Posted: 5 days ago
London
Venturi
Rate: £0.00 per annum
Posted: 15 days ago
Newcastle upon Tyne, Tyne and Wear, North East...
AWD online
Rate: up to £9.48 per hour
Posted: 19 days ago
London
Hays London City Cheapside
Rate: £200.00 - £250.00 per day
Posted: 20 days ago