Technical Support Contracts in England

Technical Support
UK > England

The median Technical Support daily rate in England is £218 according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 376 577 622
Rank change year-on-year +201 +45 -83
Contract jobs requiring a Technical Support 163 78 162
As % of all contract jobs advertised in England 0.44% 0.15% 0.23%
As % of the Job Titles category 0.48% 0.16% 0.24%
Number of daily rates quoted 94 49 94
10th Percentile £143 £157 £156
25th Percentile £150 £173 £202
Median daily rate (50th Percentile) £218 £213 £269
Median % change year-on-year +2.71% -20.93% +7.50%
75th Percentile £284 £373 £386
90th Percentile £350 £390 £639
UK median daily rate £218 £210 £260
% change year-on-year +3.93% -19.23% +4.00%
Number of hourly rates quoted 20 8 13
10th Percentile £12.48 £14.78 £12.75
25th Percentile £14.74 £15.61 £14.00
Median hourly rate £19.05 £21.11 £18.76
Median % change year-on-year -9.76% +12.53% +50.08%
75th Percentile £23.75 £27.09 £23.50
90th Percentile £24.28 £34.33 £46.78
UK median hourly rate £19.05 £21.11 £18.76
% change year-on-year -9.76% +12.53% +50.08%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,279 47,758 67,889
% of contract IT jobs with a recognized job title 92.72% 94.62% 95.52%
Number of daily rates quoted 22,753 33,910 48,235
10th Percentile £275 £313 £313
25th Percentile £412 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,414 1,409 1,903
10th Percentile £12.94 £14.35 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.83 £45.00 £22.50
Median % change year-on-year -20.38% +100.00% +0.29%
75th Percentile £60.00 £65.00 £48.75
90th Percentile £72.50 £76.60 £62.45
UK median hourly rate £35.96 £45.00 £23.03
% change year-on-year -20.10% +95.42% +0.12%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Technical Support in England.

Daily rate trend for Technical Support in England

Technical Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Technical Support in England over the 6 months to 28 April 2024.

Daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Technical Support in England.

Hourly rate trend for Technical Support in England

Technical Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Technical Support in England over the 6 months to 28 April 2024.

Hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +113 41 £240 -12.73% 38
South West +47 38 £165 -52.86% 28
Midlands +52 27 £225 +50.00% 31
East of England +27 24 £330 -9.59% 20
South East +35 23 £150 -34.07% 39
West Midlands +49 20 £225 +50.00% 12
East Midlands - 7 - - 19
North of England +19 5 £270 +54.29% 58
North West +13 4 £275 +41.94% 37
Yorkshire +20 1 £265 +65.63% 15
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 April 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Technical Support in the job title.

1 64 (39.26%) Windows
2 56 (34.36%) Social Skills
3 48 (29.45%) ITIL
4 40 (24.54%) Problem-Solving
5 39 (23.93%) Customer Service
5 39 (23.93%) Microsoft 365
6 38 (23.31%) Active Directory
7 34 (20.86%) Microsoft
7 34 (20.86%) Security Cleared
8 28 (17.18%) SCCM
9 25 (15.34%) Degree
9 25 (15.34%) Analytical Skills
9 25 (15.34%) SLA
10 24 (14.72%) Microsoft Office
11 22 (13.50%) SC Cleared
12 21 (12.88%) Telecoms
13 20 (12.27%) Continuous Improvement
13 20 (12.27%) Windows 10
14 19 (11.66%) Azure
14 19 (11.66%) TCP/IP
15 16 (9.82%) Line Management
15 16 (9.82%) Public Sector
16 15 (9.20%) Mac OS
16 15 (9.20%) LAN
17 14 (8.59%) WAN
17 14 (8.59%) Microsoft Excel
17 14 (8.59%) Coaching
17 14 (8.59%) BPSS Clearance
18 13 (7.98%) Service Delivery
19 12 (7.36%) Change Management

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.36%) Microsoft Exchange
2 8 (4.91%) Apache
2 8 (4.91%) IIS
2 8 (4.91%) Tomcat
3 5 (3.07%) Moodle
3 5 (3.07%) WordPress
4 3 (1.84%) Blackberry Enterprise Server
5 2 (1.23%) Exchange Server 2003
5 2 (1.23%) Exchange Server 2007
5 2 (1.23%) Exchange Server 2010
5 2 (1.23%) Exchange Server 5.5
5 2 (1.23%) SharePoint
5 2 (1.23%) Skype for Business
6 1 (0.61%) SAS
Applications
1 24 (14.72%) Microsoft Office
2 14 (8.59%) Microsoft Excel
3 6 (3.68%) MS Visio
4 5 (3.07%) Microsoft PowerPoint
5 1 (0.61%) Chatbot
Business Applications
1 2 (1.23%) FLEXCUBE
2 1 (0.61%) Unit4 Business World
Cloud Services
1 39 (23.93%) Microsoft 365
2 19 (11.66%) Azure
3 12 (7.36%) SuccessFactors
4 5 (3.07%) Cloud Computing
5 3 (1.84%) ChatGPT
6 2 (1.23%) Azure DevOps
6 2 (1.23%) OCI
6 2 (1.23%) Power Platform
7 1 (0.61%) Azure Cognitive Services
7 1 (0.61%) Entra ID
7 1 (0.61%) OneDrive
7 1 (0.61%) Power Automate
7 1 (0.61%) SaaS
7 1 (0.61%) WhatsApp
Communications & Networking
1 19 (11.66%) TCP/IP
2 15 (9.20%) LAN
3 14 (8.59%) WAN
4 9 (5.52%) HTTP
5 8 (4.91%) H.323
5 8 (4.91%) Internet
6 7 (4.29%) Remote Desktop
7 5 (3.07%) DHCP
7 5 (3.07%) DNS
7 5 (3.07%) Firewall
8 3 (1.84%) FTP
8 3 (1.84%) VPN
8 3 (1.84%) Wireless
9 2 (1.23%) Cisco IOS
9 2 (1.23%) Skype
9 2 (1.23%) Structured Cabling
10 1 (0.61%) SAN
10 1 (0.61%) VoIP
Database & Business Intelligence
1 2 (1.23%) Oracle Reports
1 2 (1.23%) Power BI
2 1 (0.61%) Power Query
2 1 (0.61%) Sisense
2 1 (0.61%) Spatial Data
2 1 (0.61%) Tableau
Development Applications
1 1 (0.61%) JIRA
General
1 56 (34.36%) Social Skills
2 25 (15.34%) Analytical Skills
3 21 (12.88%) Telecoms
4 16 (9.82%) Public Sector
5 11 (6.75%) Legal
5 11 (6.75%) Retail
6 10 (6.13%) Finance
7 9 (5.52%) Marketing
8 7 (4.29%) Banking
9 6 (3.68%) Back Office
9 6 (3.68%) Organisational Skills
9 6 (3.68%) Police
10 5 (3.07%) Electronics
10 5 (3.07%) Manufacturing
11 3 (1.84%) Multimedia
12 2 (1.23%) Front Office
13 1 (0.61%) Automotive
13 1 (0.61%) German Language
13 1 (0.61%) Law
13 1 (0.61%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (2.45%) RESTful
2 3 (1.84%) Hugging Face
2 3 (1.84%) LangChain
2 3 (1.84%) PyTorch
3 2 (1.23%) FIX Protocol
3 2 (1.23%) TensorFlow
4 1 (0.61%) CSS
4 1 (0.61%) HTML
4 1 (0.61%) Node.js
4 1 (0.61%) OAuth
4 1 (0.61%) OAuth2
4 1 (0.61%) OpenID
4 1 (0.61%) REST
4 1 (0.61%) SAML
Miscellaneous
1 8 (4.91%) IVR
1 8 (4.91%) Management Information System
1 8 (4.91%) Self-Motivation
2 5 (3.07%) Learning Management System
2 5 (3.07%) Onboarding
3 4 (2.45%) AS400
3 4 (2.45%) IoT
4 3 (1.84%) Blog
4 3 (1.84%) EMV
4 3 (1.84%) Replication
4 3 (1.84%) Smartphone
5 2 (1.23%) Blackberry
5 2 (1.23%) Data Protection Act
5 2 (1.23%) Driving Licence
5 2 (1.23%) Renewable Energy
5 2 (1.23%) Team-Oriented Environment
5 2 (1.23%) Video Conferencing
6 1 (0.61%) CMDB
6 1 (0.61%) Data Centre
6 1 (0.61%) FMCG
Operating Systems
1 64 (39.26%) Windows
2 20 (12.27%) Windows 10
3 15 (9.20%) Mac OS
4 10 (6.13%) Linux
4 10 (6.13%) Windows Server
5 8 (4.91%) Android
5 8 (4.91%) Red Hat Enterprise Linux
6 4 (2.45%) Apple iOS
7 3 (1.84%) Windows 7
7 3 (1.84%) Windows Server 2012
8 2 (1.23%) Mac OS X
9 1 (0.61%) Windows Phone
Processes & Methodologies
1 48 (29.45%) ITIL
2 40 (24.54%) Problem-Solving
3 39 (23.93%) Customer Service
4 20 (12.27%) Continuous Improvement
5 16 (9.82%) Line Management
6 14 (8.59%) Coaching
7 13 (7.98%) Service Delivery
8 12 (7.36%) Change Management
9 10 (6.13%) Knowledge Management
10 8 (4.91%) Mobile Device Management
10 8 (4.91%) Proactive Maintenance
10 8 (4.91%) Problem Management
10 8 (4.91%) Process Improvement
10 8 (4.91%) Project Management
10 8 (4.91%) Service Management
11 7 (4.29%) Asset Management
11 7 (4.29%) Root Cause Analysis
12 6 (3.68%) Capacity Management
12 6 (3.68%) Infrastructure Monitoring
12 6 (3.68%) WFM
Programming Languages
1 11 (6.75%) SQL
2 9 (5.52%) PowerShell
2 9 (5.52%) Python
3 5 (3.07%) Kusto Query Language
4 3 (1.84%) JavaScript
5 2 (1.23%) Java
6 1 (0.61%) C#
6 1 (0.61%) PHP
6 1 (0.61%) Ruby
Qualifications
1 34 (20.86%) Security Cleared
2 25 (15.34%) Degree
3 22 (13.50%) SC Cleared
4 14 (8.59%) BPSS Clearance
5 8 (4.91%) DV Cleared
6 4 (2.45%) Cisco Certification
6 4 (2.45%) ITIL Certification
7 2 (1.23%) A+ Certification
7 2 (1.23%) Azure Certification
7 2 (1.23%) CCENT
7 2 (1.23%) MCP
8 1 (0.61%) DBS Check
Quality Assurance & Compliance
1 25 (15.34%) SLA
2 6 (3.68%) ISO/IEC 27001
System Software
1 38 (23.31%) Active Directory
2 6 (3.68%) VMware Infrastructure
3 5 (3.07%) Virtual Servers
4 3 (1.84%) BitLocker
4 3 (1.84%) Virtual Machines
5 1 (0.61%) Docker
5 1 (0.61%) Hyper-V
Systems Management
1 28 (17.18%) SCCM
2 9 (5.52%) Microsoft Intune
3 2 (1.23%) AirWatch
3 2 (1.23%) Jamf Pro
3 2 (1.23%) Symantec Enterprise Vault
4 1 (0.61%) SmoothWall
4 1 (0.61%) vCenter Server
Vendors
1 34 (20.86%) Microsoft
2 12 (7.36%) SAP
3 9 (5.52%) Cisco
3 9 (5.52%) ServiceNow
4 8 (4.91%) Avaya
4 8 (4.91%) Red Hat
5 7 (4.29%) BT
6 6 (3.68%) HP
6 6 (3.68%) Verint
6 6 (3.68%) VMware
7 4 (2.45%) Oracle
8 3 (1.84%) Apple
9 2 (1.23%) EMC
9 2 (1.23%) IronPort
9 2 (1.23%) Snow
9 2 (1.23%) Symantec
10 1 (0.61%) Bomgar
10 1 (0.61%) Fujitsu
10 1 (0.61%) McAfee
10 1 (0.61%) NEC