The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Technical Support
Rank 490 483 301
Rank change year-on-year
-7 -182
Contract jobs requiring a Technical Support 132 161 359
As % of all contract IT jobs located in England 0.27% 0.30% 0.69%
As % of the Job Titles category 0.28% 0.32% 0.74%
Number of daily rates quoted 78 70 82
Median daily rate £300 £290 £238
Median daily rate % change year-on-year
+3.44% +22.10%
90% offered a daily rate of more than £135 £174 £123
10% offered a daily rate of more than £477 £450 £450
UK excluding London median daily rate £300 £275 £228
% change year-on-year
+9.09% +20.87%
Number of hourly rates quoted 14 22 45
Median hourly rate £15.49 £20.00 £16.00
Median hourly rate % change year-on-year
-22.55% +25.00%
90% offered a hourly rate of more than £12.30 £12.73 £11.00
10% offered a hourly rate of more than £27.50 £28.70 £29.50
UK excluding London median hourly rate £15.24 £17.00 £17.00
% change year-on-year
-10.35% -
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46983 50190 48389
As % of all contract IT jobs located in England 94.63% 95.01% 93.09%
Number of daily rates quoted 30991 32588 30029
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1528 1916 1961
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £39.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 28 September 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 28 September 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -23 48 £250 -15.25% 18
South East +1 23 £244 -18.75% 28
North West +22 21 £548 +180.76% 7
West Midlands -10 12 £160 - 6
Yorkshire -4 9 £300 +17.64% 3
East of England +1 7 £210 +24.83% 6
East Midlands -6 7 £295 - 1
South West +8 4 £240 -46.66% 6
North East -16 2 £350 - 3
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 September 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 113 (48.09%) Windows
2 66 (28.09%) Active Directory
3 62 (26.38%) Microsoft
4 51 (21.70%) ITIL
5 40 (17.02%) Windows 7
5 40 (17.02%) SQL
6 38 (16.17%) MS Excel
7 36 (15.32%) Unix
7 36 (15.32%) Windows Server
8 35 (14.89%) VMware
9 34 (14.47%) Linux
10 31 (13.19%) MS Office
10 31 (13.19%) Finance
11 25 (10.64%) Degree
12 24 (10.21%) HTML
13 23 (9.79%) VMware Infrastructure
13 23 (9.79%) Windows Server 2012
14 22 (9.36%) Security Cleared
14 22 (9.36%) Oracle
15 21 (8.94%) TCP/IP
16 20 (8.51%) Microsoft Certification
16 20 (8.51%) CSS
16 20 (8.51%) Java
17 19 (8.09%) Internet
17 19 (8.09%) Cisco
17 19 (8.09%) Windows Server 2008
18 18 (7.66%) Analytical Skills
19 17 (7.23%) Office 365
19 17 (7.23%) SCCM
19 17 (7.23%) Service Management

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.81%) CMS
1 16 (6.81%) MS Exchange
2 15 (6.38%) Drupal
2 15 (6.38%) WordPress
3 14 (5.96%) SharePoint
4 13 (5.53%) IIS
5 8 (3.40%) Skype for Business
6 7 (2.98%) Blackberry Enterprise Server
7 6 (2.55%) Exchange Server 2010
8 5 (2.13%) Exchange Server 2013
8 5 (2.13%) SharePoint 2013
9 4 (1.70%) Apache
9 4 (1.70%) Exchange Server 2007
10 3 (1.28%) Exchange Server 2003
10 3 (1.28%) Jetty
10 3 (1.28%) SharePoint 2010
10 3 (1.28%) Tomcat
10 3 (1.28%) WebSphere
11 2 (0.85%) IBM Notes
11 2 (0.85%) nginx
Applications
1 38 (16.17%) MS Excel
2 31 (13.19%) MS Office
3 3 (1.28%) Spreadsheet
4 2 (0.85%) MS PowerPoint
4 2 (0.85%) MS Visio
5 1 (0.43%) Adobe Illustrator
5 1 (0.43%) InDesign
5 1 (0.43%) InfoPath
5 1 (0.43%) Photoshop
Business Applications
1 5 (2.13%) BASE24
2 2 (0.85%) Oracle BPM
3 1 (0.43%) Dynamics CRM
3 1 (0.43%) Eagle PACE
3 1 (0.43%) Hyperion Planning
3 1 (0.43%) LatentZero
3 1 (0.43%) Markit EDM
3 1 (0.43%) Maximo
3 1 (0.43%) Northgate Housing
3 1 (0.43%) Oracle Applications
3 1 (0.43%) Oracle EBS
3 1 (0.43%) Oracle EBS R12
3 1 (0.43%) Oracle Procure-to-Pay
3 1 (0.43%) Sage X3
3 1 (0.43%) SAP Oil and Gas
3 1 (0.43%) SAP R/3
3 1 (0.43%) thinkFolio
Cloud Services
1 17 (7.23%) Office 365
2 7 (2.98%) Amazon AWS
2 7 (2.98%) Microsoft Azure
3 2 (0.85%) AdSense
3 2 (0.85%) Amazon EC2
3 2 (0.85%) Google App Engine
3 2 (0.85%) Google Cloud Platform
3 2 (0.85%) IaaS
3 2 (0.85%) PaaS
3 2 (0.85%) SaaS
4 1 (0.43%) Adobe Creative Cloud
4 1 (0.43%) Veeva
Communications & Networking
1 21 (8.94%) TCP/IP
2 19 (8.09%) Internet
3 17 (7.23%) WAN
4 14 (5.96%) LAN
5 13 (5.53%) Firewall
5 13 (5.53%) VoIP
6 12 (5.11%) VPN
7 11 (4.68%) HTTP
7 11 (4.68%) Wireless
8 10 (4.26%) DHCP
8 10 (4.26%) DNS
9 8 (3.40%) LDAP
10 7 (2.98%) SAN
11 6 (2.55%) Intranet
11 6 (2.55%) Network Security
12 5 (2.13%) ATM
12 5 (2.13%) SSL
13 4 (1.70%) DSLAM
13 4 (1.70%) GPON
13 4 (1.70%) Skype
Database & Business Intelligence
1 17 (7.23%) SQL Server
2 11 (4.68%) Relational Database
3 5 (2.13%) SQL Server 2008
4 4 (1.70%) Oracle Database
4 4 (1.70%) PostgreSQL
5 3 (1.28%) Hadoop
5 3 (1.28%) RDBMS
6 2 (0.85%) SQL Server 2014
7 1 (0.43%) Hyperion Smart View
7 1 (0.43%) MS Access
7 1 (0.43%) Oracle BI Publisher
7 1 (0.43%) Oracle Database 11g
7 1 (0.43%) PowerCenter
7 1 (0.43%) QlikView
7 1 (0.43%) SAS Enterprise Guide
7 1 (0.43%) SAS Visual Analytics
7 1 (0.43%) SQL Server 2005
7 1 (0.43%) SQL Server 2012
7 1 (0.43%) SQL Server Integration Services
7 1 (0.43%) SQL Server Reporting Services
Development Applications
1 4 (1.70%) Jenkins
1 4 (1.70%) Visual Studio
2 3 (1.28%) Git (software)
3 2 (0.85%) JIRA
3 2 (0.85%) Team Foundation Server
3 2 (0.85%) Travis CI
4 1 (0.43%) ClearCase
4 1 (0.43%) JBuilder
4 1 (0.43%) JDeveloper
4 1 (0.43%) MSI
4 1 (0.43%) Oracle Forms
General
1 31 (13.19%) Finance
2 8 (3.40%) Banking
3 7 (2.98%) German Language
3 7 (2.98%) Retail
4 6 (2.55%) French Language
4 6 (2.55%) Italian Language
5 5 (2.13%) Legal
6 4 (1.70%) Law
6 4 (1.70%) Manufacturing
6 4 (1.70%) Marketing
6 4 (1.70%) Telecoms
7 3 (1.28%) Back Office
7 3 (1.28%) Billing
7 3 (1.28%) Polish Language
8 2 (0.85%) Advertising
8 2 (0.85%) Automotive
8 2 (0.85%) Investment Banking
8 2 (0.85%) Turkish Language
9 1 (0.43%) Dutch Language
9 1 (0.43%) Retail Banking
Libraries, Frameworks & Software Standards
1 24 (10.21%) HTML
2 20 (8.51%) CSS
3 14 (5.96%) .NET
4 7 (2.98%) J2EE
4 7 (2.98%) Regular Expression
5 6 (2.55%) ELK Stack
6 5 (2.13%) XML
7 4 (1.70%) ASP.NET
7 4 (1.70%) REST
7 4 (1.70%) WCF
7 4 (1.70%) Web Services
7 4 (1.70%) WPF
8 3 (1.28%) Middleware
8 3 (1.28%) Servlets
9 2 (0.85%) .NET Framework
9 2 (0.85%) ActiveMQ
9 2 (0.85%) DCOM
9 2 (0.85%) OAuth
9 2 (0.85%) OpenID
9 2 (0.85%) SAML
Miscellaneous
1 18 (7.66%) Analytical Skills
2 13 (5.53%) Management Information System
3 10 (4.26%) Blackberry
3 10 (4.26%) Data Centre
4 6 (2.55%) Mainframe
5 5 (2.13%) Clustering
5 5 (2.13%) Computer Science
5 5 (2.13%) EMV
5 5 (2.13%) IBM Mainframe
5 5 (2.13%) Tandem
6 3 (1.28%) EMC VNX
6 3 (1.28%) Enterprise Software
6 3 (1.28%) iPad
6 3 (1.28%) NHS
6 3 (1.28%) Virtual Team
7 2 (0.85%) Fintech
7 2 (0.85%) Mobile App
7 2 (0.85%) Security Operations Centre
7 2 (0.85%) Thin Client
7 2 (0.85%) Video Conferencing
Operating Systems
1 113 (48.09%) Windows
2 40 (17.02%) Windows 7
3 36 (15.32%) Unix
3 36 (15.32%) Windows Server
4 34 (14.47%) Linux
5 23 (9.79%) Windows Server 2012
6 19 (8.09%) Windows Server 2008
7 10 (4.26%) Windows 8
8 9 (3.83%) Windows Server 2003
9 8 (3.40%) Android
9 8 (3.40%) Windows 10
9 8 (3.40%) Windows XP
10 7 (2.98%) Mac OS
11 6 (2.55%) Mac OS X
11 6 (2.55%) Solaris
12 5 (2.13%) Apple iOS
13 3 (1.28%) Red Hat Enterprise Linux
14 2 (0.85%) AIX
15 1 (0.43%) Debian
15 1 (0.43%) SUSE
Processes & Methodologies
1 51 (21.70%) ITIL
2 17 (7.23%) Service Management
3 15 (6.38%) Incident Management
3 15 (6.38%) Project Management
4 14 (5.96%) Migration
4 14 (5.96%) Problem Management
5 12 (5.11%) Change Management
5 12 (5.11%) Content Management
5 12 (5.11%) ITIL V3
6 11 (4.68%) Configuration Management
6 11 (4.68%) Information Security
7 10 (4.26%) Coaching
8 9 (3.83%) Cybersecurity
9 8 (3.40%) Service Delivery
10 7 (2.98%) Knowledge Management
10 7 (2.98%) Network Monitoring
10 7 (2.98%) Patch Management
10 7 (2.98%) Root Cause Analysis
10 7 (2.98%) Vulnerability Management
10 7 (2.98%) Workflow
Programming Languages
1 40 (17.02%) SQL
2 20 (8.51%) Java
3 14 (5.96%) Python
4 12 (5.11%) Perl
5 11 (4.68%) PowerShell
6 10 (4.26%) C#
7 8 (3.40%) JavaScript
8 7 (2.98%) Shell Script
9 5 (2.13%) COBOL
10 4 (1.70%) PL/SQL
11 3 (1.28%) VB
11 3 (1.28%) VBA
12 2 (0.85%) Bash Shell
12 2 (0.85%) PHP
12 2 (0.85%) VB.NET
12 2 (0.85%) VB6
13 1 (0.43%) ABAP
13 1 (0.43%) C++
13 1 (0.43%) RPG IV
13 1 (0.43%) Ruby
Qualifications
1 25 (10.64%) Degree
2 22 (9.36%) Security Cleared
3 20 (8.51%) Microsoft Certification
4 14 (5.96%) SC Cleared
5 10 (4.26%) MCSE
6 7 (2.98%) DV Cleared
7 6 (2.55%) CISSP
7 6 (2.55%) ITIL Certification
7 6 (2.55%) SANS
7 6 (2.55%) SSCP
8 5 (2.13%) A+ Certification
8 5 (2.13%) CCNA
8 5 (2.13%) Cisco Certification
9 4 (1.70%) CCA
9 4 (1.70%) Citrix Certification
10 3 (1.28%) DBS Check
10 3 (1.28%) EMCSA
11 2 (0.85%) MCSA
11 2 (0.85%) Network+ Certification
12 1 (0.43%) HNC
Quality Assurance & Compliance
1 13 (5.53%) SLA
2 11 (4.68%) QA
3 3 (1.28%) ISO/IEC 27001
4 2 (0.85%) Data Quality
4 2 (0.85%) Disclosure Scotland
5 1 (0.43%) ISO 9001
5 1 (0.43%) Sarbanes-Oxley
System Software
1 66 (28.09%) Active Directory
2 23 (9.79%) VMware Infrastructure
3 8 (3.40%) vSphere
4 7 (2.98%) Virtual Desktop
5 6 (2.55%) Hyper-V
6 5 (2.13%) Virtual Machines
7 4 (1.70%) Virtual Servers
8 3 (1.28%) DFS Replication
8 3 (1.28%) Microsoft App-V
8 3 (1.28%) vCloud
9 2 (0.85%) Xen
10 1 (0.43%) Oracle RAC
10 1 (0.43%) Shibboleth
10 1 (0.43%) Terminal Services
10 1 (0.43%) UAG
10 1 (0.43%) VMware ESX
10 1 (0.43%) VMware Server
10 1 (0.43%) XenApp
10 1 (0.43%) XenServer
Systems Management
1 17 (7.23%) SCCM
2 7 (2.98%) QRadar
3 5 (2.13%) NetBackup
3 5 (2.13%) OpenView Configuration Management
3 5 (2.13%) Puppet
3 5 (2.13%) SCOM
4 3 (1.28%) EMC NetWorker
4 3 (1.28%) Microsoft Clustering
4 3 (1.28%) Microsoft Data Protection Manager
5 2 (0.85%) Ambari
5 2 (0.85%) Netcool
5 2 (0.85%) SCDPM
5 2 (0.85%) SCOrch
5 2 (0.85%) SCSM
5 2 (0.85%) SCVMM
5 2 (0.85%) ThinApp
5 2 (0.85%) WSUS
5 2 (0.85%) ZABBIX
6 1 (0.43%) Norton AntiVirus
6 1 (0.43%) OpenView
Vendors
1 62 (26.38%) Microsoft
2 35 (14.89%) VMware
3 22 (9.36%) Oracle
4 19 (8.09%) Cisco
5 15 (6.38%) Apple
5 15 (6.38%) IBM
6 13 (5.53%) Splunk
7 12 (5.11%) Citrix
8 11 (4.68%) HP
9 7 (2.98%) LANDesk
9 7 (2.98%) LogRhythm
10 6 (2.55%) SAP
11 5 (2.13%) Google
12 4 (1.70%) EMC
12 4 (1.70%) Red Hat
13 3 (1.28%) Intel Security
13 3 (1.28%) NetApp
13 3 (1.28%) Remedy
13 3 (1.28%) Sun
13 3 (1.28%) Symantec
South West
ReThink Recruitment
Posted: Yesterday
Liverpool, Merseyside
Robert Walters
Rate: £120 - £160 per day
Posted: 5 days ago
Tunbridge Wells, Kent
Experis Ltd
Rate: £300 - £350 per day
Posted: 2 days ago
City of London
Nigel Frank International Limited - Newcastle
Posted: 2 days ago