The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 451 385 422
Rank change year-on-year
-66 +37
Contract jobs requiring a Technical Support 146 190 137
As % of all contract IT jobs located in England 0.28% 0.38% 0.29%
As % of the Job Titles category 0.31% 0.42% 0.32%
Number of daily rates quoted 67 104 48
Average daily rate
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£250 £225 £288
Average daily rate % change year-on-year
+11.11% -21.73%
90% offered a daily rate of more than £160 £130 £119
10% offered a daily rate of more than £433 £450 £447
UK excluding London average daily rate £265 £225 £275
% change year-on-year
+17.77% -18.18%
Number of hourly rates quoted 22 45 21
Average hourly rate £15.25 £19.00 £16.50
Average hourly rate % change year-on-year
-19.73% +15.15%
90% offered a hourly rate of more than £11.15 £11.00 £12.50
10% offered a hourly rate of more than £25.60 £32.50 £23.00
UK excluding London average hourly rate £16.00 £19.73 £14.75
% change year-on-year
-18.91% +33.77%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47807 45756 43091
As % of all contract IT jobs located in England 92.51% 92.65% 92.72%
Number of daily rates quoted 31014 28318 25816
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1784 1851 1999
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.31
10% offered a hourly rate of more than £42.50 £37.80 £41.00
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 28 July 2015.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 28 July 2015.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -18 45 £250 +11.11% 28
South East -30 33 £210 -8.69% 33
Yorkshire -12 20 £258 +56.06% 4
East Midlands +3 11 £306 +1.23% 4
South West +2 11 £215 -38.57% 11
East of England -19 11 £288 +43.75% 8
North West -22 9 - - 5
West Midlands -10 4 - - 3
North East -29 1 - - 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 28 July 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 145 (49.83%) Windows
2 80 (27.49%) ITIL
3 78 (26.80%) Active Directory
4 66 (22.68%) Microsoft
5 62 (21.31%) VMware
6 50 (17.18%) SQL
7 46 (15.81%) UNIX
8 42 (14.43%) Windows 7
9 41 (14.09%) Windows Server 2008
10 37 (12.71%) MS Exchange
10 37 (12.71%) Finance
11 33 (11.34%) MS Office
12 32 (11.00%) Linux
13 30 (10.31%) Oracle
13 30 (10.31%) Analytical Skills
14 29 (9.97%) VMware Infrastructure
14 29 (9.97%) Cisco
15 28 (9.62%) Citrix
15 28 (9.62%) SQL Server
15 28 (9.62%) Service Management
16 27 (9.28%) Windows Server 2003
17 26 (8.93%) Firewall
17 26 (8.93%) Security Cleared
18 25 (8.59%) MS Excel
19 24 (8.25%) HP
20 23 (7.90%) Windows Server 2012
21 22 (7.56%) SC Cleared
22 21 (7.22%) .NET
22 21 (7.22%) IIS
23 20 (6.87%) Workflow

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 28 July 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (12.71%) MS Exchange
2 21 (7.22%) IIS
3 15 (5.15%) SharePoint
3 15 (5.15%) Exchange Server 2010
4 13 (4.47%) Exchange Server 2007
5 11 (3.78%) WebSphere
6 10 (3.44%) Lync
7 9 (3.09%) WebSphere Application Server
7 9 (3.09%) Tomcat
8 7 (2.41%) IBM HTTP Server
9 6 (2.06%) Exchange Server 2003
9 6 (2.06%) WebLogic
10 5 (1.72%) BizTalk Server
10 5 (1.72%) Adobe Experience Manager
11 4 (1.37%) SharePoint 2013
11 4 (1.37%) Exchange Server 2013
11 4 (1.37%) WordPress
11 4 (1.37%) Sitecore CMS
11 4 (1.37%) SharePoint 2010
11 4 (1.37%) Blackberry Enterprise Server
Applications
1 33 (11.34%) MS Office
2 25 (8.59%) MS Excel
3 6 (2.06%) MS PowerPoint
4 2 (0.69%) MS Project
4 2 (0.69%) Spreadsheet
5 1 (0.34%) InfoPath
5 1 (0.34%) MS Visio
Business Applications
1 3 (1.03%) Dynamics CRM
1 3 (1.03%) Oracle EBS R12
2 2 (0.69%) Oracle Procure-to-Pay
2 2 (0.69%) Oracle EBS
3 1 (0.34%) Oracle Applications
3 1 (0.34%) BASE24
3 1 (0.34%) Academy Housing
3 1 (0.34%) ResourceLink
3 1 (0.34%) SAP ERP
3 1 (0.34%) Remedy ITSM
3 1 (0.34%) Oracle General Ledger
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Orchard Housing
3 1 (0.34%) Aareon QL
3 1 (0.34%) OPENHousing
3 1 (0.34%) Northgate Housing
3 1 (0.34%) Bloomberg TOMS
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Tridion
3 1 (0.34%) Agresso
Cloud Services
1 11 (3.78%) Office 365
2 5 (1.72%) Google Analytics
3 3 (1.03%) Microsoft Azure
4 2 (0.69%) Amazon AWS
4 2 (0.69%) SaaS
4 2 (0.69%) Mimecast
5 1 (0.34%) OneDrive
5 1 (0.34%) Google Apps
Communications & Networking
1 26 (8.93%) Firewall
2 19 (6.53%) DNS
2 19 (6.53%) Internet
3 18 (6.19%) TCP/IP
4 17 (5.84%) SAN
4 17 (5.84%) LDAP
5 16 (5.50%) LAN
5 16 (5.50%) WAN
6 13 (4.47%) HTTP
7 10 (3.44%) DHCP
8 8 (2.75%) SMS
9 7 (2.41%) VPN
9 7 (2.41%) SSL
10 6 (2.06%) Wi-Fi
10 6 (2.06%) NAS
11 5 (1.72%) IP Telephony
12 4 (1.37%) Wireless
12 4 (1.37%) ATM
12 4 (1.37%) VoIP
12 4 (1.37%) FTP
Database & Business Intelligence
1 28 (9.62%) SQL Server
2 7 (2.41%) DB2
3 5 (1.72%) SQL Server Reporting Services
4 3 (1.03%) SQLPlus
4 3 (1.03%) BusinessObjects
4 3 (1.03%) SQL Server Integration Services
5 2 (0.69%) Oracle BI EE
5 2 (0.69%) Oracle BI Publisher
5 2 (0.69%) Oracle Reports
5 2 (0.69%) IDOL
5 2 (0.69%) SQL Server 2005
6 1 (0.34%) SAP BW
6 1 (0.34%) SQL Server 2008
6 1 (0.34%) SAP HANA
6 1 (0.34%) Oracle Database
Development Applications
1 6 (2.06%) Ant
2 2 (0.69%) Team Foundation Server
2 2 (0.69%) Octopus Deploy
3 1 (0.34%) SQL Server Management Studio (SSMS)
3 1 (0.34%) Oracle Forms
3 1 (0.34%) Introscope
3 1 (0.34%) Oracle APEX
General
1 37 (12.71%) Finance
2 15 (5.15%) Telecoms
3 11 (3.78%) Banking
4 10 (3.44%) Retail
5 8 (2.75%) Legal
6 7 (2.41%) Law
7 6 (2.06%) Investment Banking
8 5 (1.72%) Marketing
8 5 (1.72%) Financial Institution
8 5 (1.72%) Front Office
9 2 (0.69%) Back Office
9 2 (0.69%) Manufacturing
9 2 (0.69%) Military
9 2 (0.69%) Mandarin Language
9 2 (0.69%) German Language
9 2 (0.69%) Billing
10 1 (0.34%) Japanese Language
10 1 (0.34%) Polish Language
10 1 (0.34%) Multimedia
10 1 (0.34%) Dutch Language
Libraries, Frameworks & Software Standards
1 21 (7.22%) .NET
2 16 (5.50%) HTML
3 14 (4.81%) XML
4 9 (3.09%) CSS
4 9 (3.09%) HTML5
5 8 (2.75%) Web Services
6 7 (2.41%) Middleware
7 5 (1.72%) jQuery
7 5 (1.72%) CSS3
8 3 (1.03%) 802.1X
8 3 (1.03%) FIX Protocol
8 3 (1.03%) SOAP
8 3 (1.03%) WSDL
9 2 (0.69%) SAML
9 2 (0.69%) ASP.NET
9 2 (0.69%) JSON
9 2 (0.69%) JSF
10 1 (0.34%) Java EE
10 1 (0.34%) TIBCO EMS
10 1 (0.34%) SAP Basis
Miscellaneous
1 30 (10.31%) Analytical Skills
2 12 (4.12%) Management Information System
3 11 (3.78%) Blackberry
4 9 (3.09%) Data Centre
5 7 (2.41%) Computer Science
5 7 (2.41%) NHS
6 6 (2.06%) Smartcard
6 6 (2.06%) Social Media
7 5 (1.72%) Hedge funds
7 5 (1.72%) Clustering
7 5 (1.72%) Client/Server
8 3 (1.03%) Thin Client
8 3 (1.03%) Fixed Income
8 3 (1.03%) Fat Client
9 2 (0.69%) iSeries
9 2 (0.69%) Credit Risk
9 2 (0.69%) Market Risk
9 2 (0.69%) Mobile App
9 2 (0.69%) Enterprise Software
9 2 (0.69%) Statistics
Operating Systems
1 145 (49.83%) Windows
2 46 (15.81%) UNIX
3 42 (14.43%) Windows 7
4 41 (14.09%) Windows Server 2008
5 32 (11.00%) Linux
6 27 (9.28%) Windows Server 2003
7 23 (7.90%) Windows Server 2012
8 16 (5.50%) CentOS
9 15 (5.15%) Ubuntu
10 14 (4.81%) Windows XP
11 13 (4.47%) Android
12 10 (3.44%) Windows 8
13 9 (3.09%) Apple iOS
14 8 (2.75%) Red Hat Enterprise Linux
14 8 (2.75%) HPUX
15 7 (2.41%) Solaris
15 7 (2.41%) AIX
15 7 (2.41%) Windows NT
16 5 (1.72%) Windows 2000
17 4 (1.37%) BlackBerry OS
Processes & Methodologies
1 80 (27.49%) ITIL
2 28 (9.62%) Service Management
3 20 (6.87%) Workflow
4 16 (5.50%) Migration
5 15 (5.15%) Incident Management
6 12 (4.12%) Root Cause Analysis
6 12 (4.12%) Project Management
6 12 (4.12%) Service Delivery
7 11 (3.78%) Continuous Improvement
8 9 (3.09%) E-Commerce
8 9 (3.09%) Configuration Management
9 8 (2.75%) Change Management
9 8 (2.75%) Stakeholder Management
10 7 (2.41%) Information Security
10 7 (2.41%) Capacity Planning
10 7 (2.41%) Knowledge Management
11 6 (2.06%) Asset Management
11 6 (2.06%) Scrum
12 5 (1.72%) Risk Management
12 5 (1.72%) PRINCE2
Programming Languages
1 50 (17.18%) SQL
2 15 (5.15%) Java
3 12 (4.12%) JavaScript
3 12 (4.12%) Python
4 11 (3.78%) C#
4 11 (3.78%) PowerShell
5 5 (1.72%) Jython
5 5 (1.72%) PHP
6 4 (1.37%) PL/SQL
7 3 (1.03%) Shell Script
7 3 (1.03%) C
8 2 (0.69%) VBA
8 2 (0.69%) VB.NET
9 1 (0.34%) ABAP
9 1 (0.34%) C++
9 1 (0.34%) Perl
9 1 (0.34%) T-SQL
9 1 (0.34%) VBScript
9 1 (0.34%) VB
9 1 (0.34%) X++
Qualifications
1 26 (8.93%) Security Cleared
2 22 (7.56%) SC Cleared
3 14 (4.81%) Degree
4 12 (4.12%) Microsoft Certification
5 9 (3.09%) MCSE
6 6 (2.06%) Cisco Certification
7 5 (1.72%) CCNA
8 4 (1.37%) MCSA
8 4 (1.37%) MCP
8 4 (1.37%) ITIL Certification
9 3 (1.03%) MCDST
10 2 (0.69%) MCITP
10 2 (0.69%) PMI Certification
10 2 (0.69%) ITIL Foundation Certificate
11 1 (0.34%) DV Cleared
11 1 (0.34%) SCSA
11 1 (0.34%) MOS
11 1 (0.34%) PMP
11 1 (0.34%) HND
11 1 (0.34%) CCNP
Quality Assurance & Compliance
1 19 (6.53%) SLA
2 5 (1.72%) QA
3 1 (0.34%) ISO 8583
System Software
1 78 (26.80%) Active Directory
2 29 (9.97%) VMware Infrastructure
3 12 (4.12%) Hyper-V
4 8 (2.75%) XenApp
5 7 (2.41%) vSphere
6 6 (2.06%) VMware ESXi
7 4 (1.37%) XenDesktop
7 4 (1.37%) Terminal Services
7 4 (1.37%) VMware ESX
8 3 (1.03%) VMware Server
9 2 (0.69%) Microsoft Virtual Server
10 1 (0.34%) Terminal Server
10 1 (0.34%) XenServer
10 1 (0.34%) DFS Replication
10 1 (0.34%) Forefront TMG
Systems Management
1 16 (5.50%) SCCM
2 4 (1.37%) Backup Exec
3 3 (1.03%) SCOM
3 3 (1.03%) NetBackup
3 3 (1.03%) ServiceCenter
4 2 (0.69%) Icinga
4 2 (0.69%) Norton AntiVirus
4 2 (0.69%) Tivoli
4 2 (0.69%) Control-M
4 2 (0.69%) Nagios
4 2 (0.69%) ARCserve
5 1 (0.34%) ZENworks
5 1 (0.34%) Unicenter
5 1 (0.34%) WSUS
5 1 (0.34%) Casper Suite
5 1 (0.34%) AirWatch
5 1 (0.34%) ZABBIX
5 1 (0.34%) WhatsUp Gold
5 1 (0.34%) SolarWinds Orion
5 1 (0.34%) CA Wily
Vendors
1 66 (22.68%) Microsoft
2 62 (21.31%) VMware
3 30 (10.31%) Oracle
4 29 (9.97%) Cisco
5 28 (9.62%) Citrix
6 24 (8.25%) HP
7 13 (4.47%) IBM
7 13 (4.47%) Splunk
8 10 (3.44%) Google
9 9 (3.09%) Apple
10 8 (2.75%) Dell
11 6 (2.06%) Facebook
11 6 (2.06%) Twitter
12 5 (1.72%) Adobe
12 5 (1.72%) SAP
12 5 (1.72%) AppSense
12 5 (1.72%) Symantec
13 4 (1.37%) Websense
13 4 (1.37%) NetApp
13 4 (1.37%) Sybase
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