The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 417 429 352
Rank change year-on-year
+12 -77
Contract jobs requiring a Technical Support 140 110 175
As % of all contract IT jobs located in England 0.31% 0.25% 0.42%
As % of the Job Titles category 0.33% 0.27% 0.46%
Number of daily rates quoted 83 49 76
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£305 £218 £295
Average daily rate % change year-on-year
+40.22% -26.27%
90% offered a daily rate of more than £156 £115 £130
10% offered a daily rate of more than £464 £428 £400
UK excluding London average daily rate £300 £228 £220
% change year-on-year
+31.86% +3.40%
Number of hourly rates quoted 15 14 33
Average hourly rate £14.88 £15.75 £17.50
Average hourly rate % change year-on-year
-5.55% -10.00%
90% offered a hourly rate of more than £9.04 £9.80 £11.30
10% offered a hourly rate of more than £27.95 £21.05 £55.90
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42131 41322 38316
As % of all contract IT jobs located in England 92.43% 92.67% 92.96%
Number of daily rates quoted 26842 25081 22205
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £245 £230 £235
10% offered a daily rate of more than £575 £575 £563
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1651 1833 2326
Average hourly rate £16.50 £17.50 £18.68
Average hourly rate % change year-on-year
-5.71% -6.31%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.09 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 29 January 2015.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 29 January 2015.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 46 £325 +62.50% 38
South East -5 38 £320 +67.32% 45
East of England +4 12 £263 -4.54% 13
Yorkshire -12 11 £256 +6.77% 9
West Midlands +6 9 £300 -11.11% 9
North West +4 9 £345 +62.35% 12
South West -12 9 £257 +114.37% 5
East Midlands +12 2 £470 - 3
North East - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 29 January 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 294 (58.68%) Microsoft
2 235 (46.91%) MS Excel
3 221 (44.11%) Microsoft Certification
4 208 (41.52%) CRM
5 154 (30.74%) Windows
6 81 (16.17%) ITIL
7 73 (14.57%) Linux
8 68 (13.57%) Active Directory
9 55 (10.98%) SQL
10 52 (10.38%) Windows 7
11 51 (10.18%) MS Office
12 50 (9.98%) VMware
13 48 (9.58%) Finance
14 46 (9.18%) UNIX
15 42 (8.38%) MS Exchange
16 38 (7.58%) TCP/IP
16 38 (7.58%) Windows Server 2008
17 37 (7.39%) Degree
18 36 (7.19%) Windows Server 2003
19 35 (6.99%) Oracle
20 30 (5.99%) Cisco
20 30 (5.99%) VMware Infrastructure
21 29 (5.79%) Windows XP
22 26 (5.19%) Analytical Skills
23 23 (4.59%) DNS
24 22 (4.39%) LAN
24 22 (4.39%) SAN
25 21 (4.19%) Windows Server 2012
25 21 (4.19%) Banking
26 20 (3.99%) Security Cleared

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 29 January 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (8.38%) MS Exchange
2 18 (3.59%) Exchange Server 2010
3 17 (3.39%) SharePoint
4 12 (2.40%) IBM Notes
4 12 (2.40%) Exchange Server 2007
5 10 (2.00%) IIS
6 9 (1.80%) Exchange Server 2013
7 6 (1.20%) WebSphere
8 5 (1.00%) Apache
8 5 (1.00%) Tomcat
8 5 (1.00%) Blackberry Enterprise Server
9 4 (0.80%) IBM HTTP Server
9 4 (0.80%) WebSphere Application Server
9 4 (0.80%) Exchange Server 2003
9 4 (0.80%) Lync
10 3 (0.60%) SharePoint 2010
11 2 (0.40%) Oracle Workflow
11 2 (0.40%) CMS
11 2 (0.40%) SharePoint Server
11 2 (0.40%) TIBCO EMS
Applications
1 235 (46.91%) MS Excel
2 51 (10.18%) MS Office
3 6 (1.20%) MS Visio
4 3 (0.60%) Spreadsheet
4 3 (0.60%) MS PowerPoint
5 2 (0.40%) AutoCAD
5 2 (0.40%) Adobe Illustrator
6 1 (0.20%) Final Cut Pro
6 1 (0.20%) FrameMaker
6 1 (0.20%) S-PLUS
Business Applications
1 5 (1.00%) Oracle EBS R12
1 5 (1.00%) Oracle General Ledger
1 5 (1.00%) Oracle Receivables
2 3 (0.60%) Oracle Assets
2 3 (0.60%) Oracle Payables
2 3 (0.60%) Summit
2 3 (0.60%) Oracle Financials
3 2 (0.40%) Oracle Applications
3 2 (0.40%) Agresso
3 2 (0.40%) ION MarketView
3 2 (0.40%) Oracle iProcurement
4 1 (0.20%) IntelliMatch
4 1 (0.20%) Cognos Planning
4 1 (0.20%) Dynamics AX
4 1 (0.20%) ResourceLink
4 1 (0.20%) BusinessWorks
Cloud Services
1 7 (1.40%) Office 365
2 3 (0.60%) IaaS
3 2 (0.40%) Google Apps
4 1 (0.20%) Microsoft Azure
Communications & Networking
1 38 (7.58%) TCP/IP
2 23 (4.59%) DNS
3 22 (4.39%) LAN
3 22 (4.39%) SAN
4 19 (3.79%) WAN
5 18 (3.59%) DHCP
6 17 (3.39%) Firewall
7 13 (2.59%) Internet
8 12 (2.40%) VoIP
9 11 (2.20%) HTTP
10 10 (2.00%) Intranet
11 8 (1.60%) Wireless
11 8 (1.60%) VPN
12 6 (1.20%) Radio Access Network
13 5 (1.00%) Cisco ASA
13 5 (1.00%) SSL
13 5 (1.00%) FTP
14 4 (0.80%) SSH
14 4 (0.80%) IP Telephony
14 4 (0.80%) VLAN
Database & Business Intelligence
1 16 (3.19%) SQL Server
2 6 (1.20%) Data Warehouse
2 6 (1.20%) Oracle Reports
3 5 (1.00%) Relational Database
3 5 (1.00%) DB2
4 3 (0.60%) SQL Server 2008
4 3 (0.60%) Oracle BI Publisher
4 3 (0.60%) RDBMS
4 3 (0.60%) PowerMart
4 3 (0.60%) PostgreSQL
5 2 (0.40%) Informix
5 2 (0.40%) MySQL
6 1 (0.20%) MongoDB
6 1 (0.20%) NoSQL
6 1 (0.20%) Oracle Database
6 1 (0.20%) SQL Server Analysis Services
6 1 (0.20%) SQL Server Reporting Services
Development Applications
1 5 (1.00%) Team Foundation Server
2 4 (0.80%) Visual Studio
3 3 (0.60%) Oracle Forms
4 2 (0.40%) Ant
4 2 (0.40%) Oracle APEX
4 2 (0.40%) JIRA
5 1 (0.20%) SQL Server Management Studio (SSMS)
5 1 (0.20%) VSS/SourceSafe
General
1 48 (9.58%) Finance
2 21 (4.19%) Banking
3 14 (2.79%) Telecoms
4 11 (2.20%) Investment Banking
5 9 (1.80%) Front Office
6 5 (1.00%) Publishing
7 3 (0.60%) French Language
7 3 (0.60%) German Language
8 2 (0.40%) Military
8 2 (0.40%) Advertising
8 2 (0.40%) Back Office
8 2 (0.40%) Law
8 2 (0.40%) Financial Institution
8 2 (0.40%) Spanish Language
8 2 (0.40%) Marketing
9 1 (0.20%) Mandarin Language
9 1 (0.20%) Japanese Language
9 1 (0.20%) Norwegian Language
9 1 (0.20%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (2.40%) FIX Protocol
2 8 (1.60%) .NET
3 7 (1.40%) HTML
4 6 (1.20%) CSS
5 4 (0.80%) Middleware
5 4 (0.80%) WebSphere MQ
5 4 (0.80%) Web Services
5 4 (0.80%) XML
5 4 (0.80%) RESTful
6 3 (0.60%) OpenID
6 3 (0.60%) OAuth2
6 3 (0.60%) Regular Expression
6 3 (0.60%) WF
6 3 (0.60%) Rendezvous
7 2 (0.40%) FpML
7 2 (0.40%) XSLT
7 2 (0.40%) Software Packaging
7 2 (0.40%) JSON
7 2 (0.40%) Application Packaging
7 2 (0.40%) WebSphere Message Broker
Miscellaneous
1 26 (5.19%) Analytical Skills
2 17 (3.39%) Blackberry
3 12 (2.40%) Computer Science
4 7 (1.40%) Clustering
5 6 (1.20%) Management Information System
6 5 (1.00%) CMDB
6 5 (1.00%) Client/Server
7 4 (0.80%) Video Conferencing
7 4 (0.80%) iSeries
8 3 (0.60%) Learning Management System
8 3 (0.60%) SWIFT
8 3 (0.60%) iPad
8 3 (0.60%) Mobile App
8 3 (0.60%) PMI
8 3 (0.60%) Foreign Exchange (FX)
8 3 (0.60%) NHS
8 3 (0.60%) AS400
8 3 (0.60%) Equities
8 3 (0.60%) CLARiiON
9 2 (0.40%) Fixed Income
Operating Systems
1 154 (30.74%) Windows
2 73 (14.57%) Linux
3 52 (10.38%) Windows 7
4 46 (9.18%) UNIX
5 38 (7.58%) Windows Server 2008
6 36 (7.19%) Windows Server 2003
7 29 (5.79%) Windows XP
8 21 (4.19%) Windows Server 2012
9 17 (3.39%) Solaris
10 12 (2.40%) Red Hat Enterprise Linux
11 11 (2.20%) HPUX
12 10 (2.00%) Windows 8
13 7 (1.40%) CentOS
13 7 (1.40%) Android
13 7 (1.40%) Apple iOS
13 7 (1.40%) AIX
14 6 (1.20%) Mac OS X
14 6 (1.20%) Mac OS
15 4 (0.80%) Windows 2000
15 4 (0.80%) Windows Vista
Processes & Methodologies
1 208 (41.52%) CRM
2 81 (16.17%) ITIL
3 14 (2.79%) Service Management
4 11 (2.20%) Project Management
4 11 (2.20%) Service Delivery
5 10 (2.00%) E-Commerce
5 10 (2.00%) Incident Management
6 9 (1.80%) Load Balancing
6 9 (1.80%) Configuration Management
6 9 (1.80%) Change Management
6 9 (1.80%) Migration
7 6 (1.20%) Agile Software Development
7 6 (1.20%) Time Management
7 6 (1.20%) Problem Management
8 5 (1.00%) Change Control
8 5 (1.00%) Document Management
8 5 (1.00%) Workflow
9 4 (0.80%) Scrum
9 4 (0.80%) Risk Management
9 4 (0.80%) Disaster Recovery
Programming Languages
1 55 (10.98%) SQL
2 16 (3.19%) Java
3 14 (2.79%) Perl
4 8 (1.60%) JavaScript
5 7 (1.40%) C#
5 7 (1.40%) PHP
6 6 (1.20%) PowerShell
7 5 (1.00%) C
7 5 (1.00%) PL/SQL
8 4 (0.80%) Shell Script
8 4 (0.80%) VB.NET
9 3 (0.60%) VBA
9 3 (0.60%) VBScript
9 3 (0.60%) Python
10 2 (0.40%) VB
10 2 (0.40%) Ruby
11 1 (0.20%) X++
Qualifications
1 221 (44.11%) Microsoft Certification
2 37 (7.39%) Degree
3 20 (3.99%) Security Cleared
4 15 (2.99%) SC Cleared
5 12 (2.40%) MCSE
6 8 (1.60%) ITIL Foundation Certificate
7 6 (1.20%) MCP
7 6 (1.20%) CCNA
7 6 (1.20%) Cisco Certification
7 6 (1.20%) MCITP
8 5 (1.00%) VMware Certified Professional (VCP)
8 5 (1.00%) A+ Certification
9 4 (0.80%) DV Cleared
10 3 (0.60%) VCP5
10 3 (0.60%) BC Cleared
10 3 (0.60%) PMI Certification
11 2 (0.40%) ITIL Certification
11 2 (0.40%) PRINCE2 Certification
12 1 (0.20%) MCDST
12 1 (0.20%) Citrix Certification
Quality Assurance & Compliance
1 17 (3.39%) SLA
2 3 (0.60%) HIPAA
2 3 (0.60%) COBIT
2 3 (0.60%) Sarbanes-Oxley
3 1 (0.20%) QA
System Software
1 68 (13.57%) Active Directory
2 30 (5.99%) VMware Infrastructure
3 14 (2.79%) Hyper-V
4 9 (1.80%) VMware ESX
5 6 (1.20%) vSphere
6 5 (1.00%) XenApp
6 5 (1.00%) VMware ESXi
6 5 (1.00%) Microsoft Virtual Server
7 4 (0.80%) Microsoft App-V
8 3 (0.60%) XenDesktop
8 3 (0.60%) Terminal Services
9 2 (0.40%) Citrix Presentation Server
9 2 (0.40%) VMware Server
9 2 (0.40%) XenServer
10 1 (0.20%) Veritas Volume Manager
10 1 (0.20%) Veritas Cluster Server
10 1 (0.20%) VirtualBox
10 1 (0.20%) Forefront TMG
10 1 (0.20%) VMware Workstation
10 1 (0.20%) ISA Server
Systems Management
1 12 (2.40%) SCCM
2 8 (1.60%) SCOM
3 7 (1.40%) Backup Exec
3 7 (1.40%) Control-M
4 5 (1.00%) Puppet
4 5 (1.00%) NetBackup
5 4 (0.80%) Norton AntiVirus
5 4 (0.80%) Tivoli
6 3 (0.60%) Cisco Prime
6 3 (0.60%) WSUS
6 3 (0.60%) Netcool
6 3 (0.60%) Nagios
6 3 (0.60%) ARCserve
7 2 (0.40%) TIBCO Hawk
7 2 (0.40%) SCOrch
7 2 (0.40%) Opscode Chef
8 1 (0.20%) SCSM
8 1 (0.20%) Tivoli Endpoint Manager
8 1 (0.20%) ZENworks
Vendors
1 294 (58.68%) Microsoft
2 50 (9.98%) VMware
3 35 (6.99%) Oracle
4 30 (5.99%) Cisco
5 20 (3.99%) Citrix
5 20 (3.99%) HP
6 19 (3.79%) Apple
7 18 (3.59%) Red Hat
8 16 (3.19%) IBM
9 12 (2.40%) Lotus
10 11 (2.20%) Symantec
11 10 (2.00%) EMC
12 8 (1.60%) CheckPoint
13 7 (1.40%) F5
13 7 (1.40%) Remedy
14 6 (1.20%) McAfee
14 6 (1.20%) TIBCO
14 6 (1.20%) Dell
15 5 (1.00%) Fidessa
15 5 (1.00%) Adobe
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £150 per day direct - no agency margin
Posted: 9 hours ago
Leicester, Leicestershire
Uniting Ambition
Rate: £250pd
Posted: 14 hours ago
Blackburn, Lancashire
CRL
Rate: From £200 to £250 per day
Posted: Yesterday
Southampton
Computer Futures
Rate: £300 - £350 per day
Posted: Yesterday
London (SE1)
Guru Careers
Rate: £20 - 22k
Posted: 3 days ago
City, London
Roc Search
Posted: 6 days ago
North London
DP Connect
Rate: £400 per day
Posted: 22 days ago