The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Technical Support
Rank 527 474 408
Rank change year-on-year
-53 -66
Contract jobs requiring a Technical Support 101 141 189
As % of all contract IT jobs located in England 0.20% 0.27% 0.39%
As % of the Job Titles category 0.21% 0.29% 0.41%
Number of daily rates quoted 54 63 103
Median daily rate £300 £250 £225
Median daily rate % change year-on-year
+20.00% +11.11%
90% offered a daily rate of more than £127 £160 £130
10% offered a daily rate of more than £465 £450 £450
UK excluding London median daily rate £300 £275 £225
% change year-on-year
+9.09% +22.22%
Number of hourly rates quoted 12 22 45
Median hourly rate £18.75 £15.25 £19.00
Median hourly rate % change year-on-year
+22.96% -19.73%
90% offered a hourly rate of more than £13.45 £11.15 £11.00
10% offered a hourly rate of more than £27.45 £25.60 £32.50
UK excluding London median hourly rate £18.89 £16.00 £19.73
% change year-on-year
+18.04% -18.91%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47288 48921 46148
As % of all contract IT jobs located in England 94.81% 94.82% 94.86%
Number of daily rates quoted 31099 31589 28488
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1397 1847 1900
Median hourly rate £17.00 £16.61 £16.50
Median hourly rate % change year-on-year
+2.34% +0.66%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 26 July 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 26 July 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 40 £285 +14.00% 20
South East +4 20 £255 +15.90% 31
North West +3 12 £388 -23.26% 13
South West -9 7 £450 +109.30% 12
West Midlands -28 7 £300 - 4
East Midlands -4 6 £325 +6.12% 3
East of England +13 5 £90 -68.69% 7
Yorkshire -18 3 £198 -24.76% 7
North East -35 2 £285 - 3
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 July 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 178 (62.68%) Windows
2 92 (32.39%) Active Directory
3 88 (30.99%) Microsoft
4 78 (27.46%) Windows Server
5 71 (25.00%) Linux
6 63 (22.18%) ITIL
7 57 (20.07%) Oracle
8 54 (19.01%) SQL
9 49 (17.25%) MS Excel
10 47 (16.55%) Windows 7
11 46 (16.20%) VMware
12 40 (14.08%) MS Office
12 40 (14.08%) Microsoft Certification
13 38 (13.38%) Windows Server 2012
14 36 (12.68%) Unix
15 33 (11.62%) Security Cleared
16 32 (11.27%) Finance
17 30 (10.56%) Cisco
18 29 (10.21%) Windows Server 2008
19 28 (9.86%) VMware Infrastructure
19 28 (9.86%) Degree
20 27 (9.51%) MS Exchange
21 26 (9.15%) Office 365
21 26 (9.15%) SQL Server
22 24 (8.45%) MCSE
22 24 (8.45%) Red Hat
23 23 (8.10%) SharePoint
23 23 (8.10%) Red Hat Enterprise Linux
24 22 (7.75%) SC Cleared
24 22 (7.75%) Computer Science

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (9.51%) MS Exchange
2 23 (8.10%) SharePoint
3 13 (4.58%) Exchange Server 2010
4 10 (3.52%) IIS
5 9 (3.17%) Apache
6 7 (2.46%) Exchange Server 2013
6 7 (2.46%) SAS
7 6 (2.11%) Blackberry Enterprise Server
7 6 (2.11%) SharePoint Server
7 6 (2.11%) Skype for Business
7 6 (2.11%) WordPress
8 5 (1.76%) ArcGIS
8 5 (1.76%) WebSphere
9 4 (1.41%) Exchange Server 2003
9 4 (1.41%) SharePoint 2010
9 4 (1.41%) Tomcat
10 3 (1.06%) Apache Solr
11 2 (0.70%) Drupal
11 2 (0.70%) Exchange Server 2007
11 2 (0.70%) IBM Notes
Applications
1 49 (17.25%) MS Excel
2 40 (14.08%) MS Office
3 5 (1.76%) SPSS
4 4 (1.41%) MS PowerPoint
5 2 (0.70%) MS Visio
5 2 (0.70%) Spreadsheet
6 1 (0.35%) InfoPath
Business Applications
1 2 (0.70%) Hi Portfolio
1 2 (0.70%) Oracle EBS
2 1 (0.35%) BASE24
2 1 (0.35%) Dynamics CRM
2 1 (0.35%) Eagle PACE
2 1 (0.35%) LatentZero
2 1 (0.35%) Markit EDM
2 1 (0.35%) Northgate Housing
2 1 (0.35%) Oracle Applications
2 1 (0.35%) Oracle EBS R12
2 1 (0.35%) Oracle Procure-to-Pay
2 1 (0.35%) SAP IS-U
2 1 (0.35%) SAP R/3
2 1 (0.35%) Summit
2 1 (0.35%) thinkFolio
Cloud Services
1 26 (9.15%) Office 365
2 14 (4.93%) Microsoft Azure
3 4 (1.41%) Amazon AWS
4 3 (1.06%) Amazon EC2
4 3 (1.06%) IaaS
5 2 (0.70%) AdSense
5 2 (0.70%) OneDrive
5 2 (0.70%) PaaS
5 2 (0.70%) Yammer
6 1 (0.35%) Azure Active Directory
6 1 (0.35%) Veeva
Communications & Networking
1 22 (7.75%) DNS
1 22 (7.75%) TCP/IP
2 21 (7.39%) Internet
3 19 (6.69%) WAN
4 16 (5.63%) LAN
5 14 (4.93%) DHCP
5 14 (4.93%) Intranet
5 14 (4.93%) LDAP
6 12 (4.23%) VPN
7 11 (3.87%) Diameter Protocol
7 11 (3.87%) Firewall
7 11 (3.87%) GPRS
7 11 (3.87%) SS7
7 11 (3.87%) UMTS
7 11 (3.87%) WCDMA
7 11 (3.87%) Wireless
8 10 (3.52%) HTTP
9 9 (3.17%) SAN
9 9 (3.17%) Skype
10 7 (2.46%) Remote Desktop
Database & Business Intelligence
1 26 (9.15%) SQL Server
2 16 (5.63%) Oracle Database
3 7 (2.46%) Hadoop
4 6 (2.11%) Big Data
4 6 (2.11%) Relational Database
4 6 (2.11%) SAS Enterprise Guide
5 5 (1.76%) GIS
5 5 (1.76%) SQL Server 2008
6 4 (1.41%) DB2
7 3 (1.06%) RDBMS
8 2 (0.70%) BusinessObjects
8 2 (0.70%) Data Warehouse
8 2 (0.70%) PostgreSQL
8 2 (0.70%) SQL Server 2012
8 2 (0.70%) SQL Server 2014
8 2 (0.70%) SQL Server Reporting Services
9 1 (0.35%) Datazen
9 1 (0.35%) Oracle BI Publisher
9 1 (0.35%) SAS Visual Analytics
9 1 (0.35%) SQL Server 2016
Development Applications
1 4 (1.41%) Git (software)
1 4 (1.41%) Jenkins
1 4 (1.41%) Visual Studio
2 3 (1.06%) Subversion
3 2 (0.70%) Team Foundation Server
4 1 (0.35%) JBuilder
4 1 (0.35%) JDeveloper
4 1 (0.35%) MSI
4 1 (0.35%) Oracle Forms
General
1 32 (11.27%) Finance
2 15 (5.28%) Telecoms
3 13 (4.58%) German Language
4 9 (3.17%) French Language
5 8 (2.82%) Italian Language
5 8 (2.82%) Law
6 7 (2.46%) Banking
7 6 (2.11%) Retail
8 4 (1.41%) Back Office
8 4 (1.41%) Billing
8 4 (1.41%) Legal
8 4 (1.41%) Marketing
9 3 (1.06%) Investment Banking
9 3 (1.06%) Polish Language
10 2 (0.70%) Advertising
10 2 (0.70%) Local Government
10 2 (0.70%) Manufacturing
10 2 (0.70%) Spanish Language
10 2 (0.70%) Turkish Language
11 1 (0.35%) Automotive
Libraries, Frameworks & Software Standards
1 16 (5.63%) .NET
2 15 (5.28%) CSS
2 15 (5.28%) HTML
3 9 (3.17%) HTML5
3 9 (3.17%) SAML
4 8 (2.82%) XML
5 5 (1.76%) jQuery
5 5 (1.76%) Middleware
6 4 (1.41%) ASP.NET
6 4 (1.41%) Regular Expression
6 4 (1.41%) REST
6 4 (1.41%) WCF
6 4 (1.41%) WPF
7 3 (1.06%) .NET Framework
7 3 (1.06%) Classic ASP
7 3 (1.06%) Web Services
8 2 (0.70%) DCOM
8 2 (0.70%) OAuth
8 2 (0.70%) OAuth2
8 2 (0.70%) OpenID
Miscellaneous
1 22 (7.75%) Computer Science
2 16 (5.63%) Analytical Skills
3 14 (4.93%) Data Centre
4 9 (3.17%) Blackberry
5 6 (2.11%) Management Information System
5 6 (2.11%) Mathematics
6 5 (1.76%) Clustering
6 5 (1.76%) Enterprise Software
6 5 (1.76%) Virtual Team
7 4 (1.41%) Client/Server
8 3 (1.06%) EMC VNX
8 3 (1.06%) Fat Client
8 3 (1.06%) Replication
8 3 (1.06%) Smartphone
8 3 (1.06%) Thin Client
8 3 (1.06%) Video Conferencing
9 2 (0.70%) Fintech
9 2 (0.70%) iPad
9 2 (0.70%) Mobile App
9 2 (0.70%) Public Cloud
Operating Systems
1 178 (62.68%) Windows
2 78 (27.46%) Windows Server
3 71 (25.00%) Linux
4 47 (16.55%) Windows 7
5 38 (13.38%) Windows Server 2012
6 36 (12.68%) Unix
7 29 (10.21%) Windows Server 2008
8 23 (8.10%) Red Hat Enterprise Linux
9 17 (5.99%) Solaris
10 15 (5.28%) Windows XP
11 13 (4.58%) Windows 8
12 12 (4.23%) Android
13 11 (3.87%) Windows Server 2003
14 6 (2.11%) Apple iOS
14 6 (2.11%) Mac OS X
14 6 (2.11%) Windows 10
15 5 (1.76%) CentOS
16 4 (1.41%) AIX
17 3 (1.06%) Mac OS
17 3 (1.06%) Ubuntu
Processes & Methodologies
1 63 (22.18%) ITIL
2 22 (7.75%) Service Management
3 17 (5.99%) Change Management
4 14 (4.93%) Migration
5 11 (3.87%) Incident Management
5 11 (3.87%) Information Security
6 10 (3.52%) Service Delivery
7 9 (3.17%) Agile Software Development
7 9 (3.17%) Configuration Management
7 9 (3.17%) ITIL V3
7 9 (3.17%) Mentoring
7 9 (3.17%) Problem Management
8 8 (2.82%) High Availability
9 7 (2.46%) DevOps
9 7 (2.46%) Project Management
10 6 (2.11%) Data Analysis
10 6 (2.11%) Disaster Recovery
10 6 (2.11%) Identity Access Management
10 6 (2.11%) Identity Management
10 6 (2.11%) Stakeholder Management
Programming Languages
1 54 (19.01%) SQL
2 21 (7.39%) Java
3 20 (7.04%) PowerShell
3 20 (7.04%) Python
4 15 (5.28%) C#
4 15 (5.28%) JavaScript
5 8 (2.82%) Perl
6 5 (1.76%) C
6 5 (1.76%) Ruby
6 5 (1.76%) VB
7 4 (1.41%) C++
7 4 (1.41%) PL/SQL
7 4 (1.41%) Shell Script
8 3 (1.06%) PHP
8 3 (1.06%) VB.NET
9 2 (0.70%) Bash Shell
9 2 (0.70%) T-SQL
9 2 (0.70%) VB6
9 2 (0.70%) VBA
9 2 (0.70%) VBScript
Qualifications
1 40 (14.08%) Microsoft Certification
2 33 (11.62%) Security Cleared
3 28 (9.86%) Degree
4 24 (8.45%) MCSE
5 22 (7.75%) SC Cleared
6 12 (4.23%) Cisco Certification
7 11 (3.87%) CCNA
7 11 (3.87%) MCSA
8 10 (3.52%) DV Cleared
8 10 (3.52%) MCITP
9 6 (2.11%) ITIL Certification
10 5 (1.76%) A+ Certification
10 5 (1.76%) CISSP
10 5 (1.76%) SAS Certification
11 3 (1.06%) EMCSA
11 3 (1.06%) MCDST
11 3 (1.06%) MCSD
11 3 (1.06%) MCTS
12 2 (0.70%) ITIL Foundation Certificate
12 2 (0.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (5.99%) SLA
2 13 (4.58%) QA
3 4 (1.41%) Disclosure Scotland
4 3 (1.06%) ISO/IEC 27001
5 2 (0.70%) Data Quality
6 1 (0.35%) ISO 9001
6 1 (0.35%) Sarbanes-Oxley
System Software
1 92 (32.39%) Active Directory
2 28 (9.86%) VMware Infrastructure
3 11 (3.87%) vSphere
4 10 (3.52%) Hyper-V
5 5 (1.76%) Microsoft App-V
5 5 (1.76%) Virtual Machines
6 4 (1.41%) Virtual Desktop
6 4 (1.41%) Virtual Servers
6 4 (1.41%) VMware ESXi
7 3 (1.06%) DFS Replication
7 3 (1.06%) XenServer
8 2 (0.70%) vCloud
8 2 (0.70%) XenApp
9 1 (0.35%) Microsoft Virtual Server
9 1 (0.35%) Oracle RAC
9 1 (0.35%) Samba
9 1 (0.35%) Terminal Services
9 1 (0.35%) VMware ESX
9 1 (0.35%) VMware Server
9 1 (0.35%) XenDesktop
Systems Management
1 20 (7.04%) SCCM
2 6 (2.11%) Puppet
2 6 (2.11%) SCOM
3 4 (1.41%) NetBackup
3 4 (1.41%) ZABBIX
4 3 (1.06%) EMC NetWorker
4 3 (1.06%) Microsoft Clustering
4 3 (1.06%) Microsoft Data Protection Manager
4 3 (1.06%) OpenView Configuration Management
4 3 (1.06%) Systems Management Server (SMS)
4 3 (1.06%) WSUS
5 2 (0.70%) Netcool
5 2 (0.70%) SCDPM
5 2 (0.70%) SCOrch
5 2 (0.70%) SCSM
5 2 (0.70%) SCVMM
5 2 (0.70%) ThinApp
5 2 (0.70%) Tivoli
6 1 (0.35%) Nagios
6 1 (0.35%) Tivoli Storage Manager
Vendors
1 88 (30.99%) Microsoft
2 57 (20.07%) Oracle
3 46 (16.20%) VMware
4 30 (10.56%) Cisco
5 24 (8.45%) Red Hat
6 20 (7.04%) Citrix
7 13 (4.58%) IBM
8 12 (4.23%) HP
9 11 (3.87%) Apple
9 11 (3.87%) Sybase
10 7 (2.46%) F5
11 6 (2.11%) LANDesk
11 6 (2.11%) SAP
12 5 (1.76%) Dell
12 5 (1.76%) EMC
12 5 (1.76%) Google
12 5 (1.76%) Juniper
12 5 (1.76%) Mapinfo
12 5 (1.76%) ServiceNow
13 4 (1.41%) Splunk
Nottingham, Nottinghamshire
Rebel Recruitment
Rate: From £14 to £22 per hour
Posted: 21 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day + 6 month term initailly
Posted: 8 hours ago
Manchester, Lancashire
FDM Group
Rate: Negotiable
Posted: 6 days ago
Plymouth
Hays Specialist Recruitment Ltd
Rate: £300.00 - £350.00 per day
Posted: 7 days ago