The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 510 480 433
Rank change year-on-year
-30 -47
Contract jobs requiring a Technical Support 125 149 176
As % of all contract IT jobs located in England 0.25% 0.28% 0.35%
As % of the Job Titles category 0.26% 0.30% 0.36%
Number of daily rates quoted 70 70 91
Median daily rate £300 £270 £225
Median daily rate % change year-on-year
+11.11% +20.00%
90% offered a daily rate of more than £150 £160 £125
10% offered a daily rate of more than £450 £475 £450
UK excluding London median daily rate £300 £295 £228
% change year-on-year
+1.69% +29.67%
Number of hourly rates quoted 15 22 41
Median hourly rate £17.50 £17.25 £18.00
Median hourly rate % change year-on-year
+1.44% -4.16%
90% offered a hourly rate of more than £13.33 £12.50 £11.00
10% offered a hourly rate of more than £27.30 £27.10 £32.50
UK excluding London median hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47720 50270 48279
As % of all contract IT jobs located in England 94.77% 94.86% 94.82%
Number of daily rates quoted 31454 32537 29750
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1465 1888 1945
Median hourly rate £17.00 £17.12 £16.72
Median hourly rate % change year-on-year
-0.70% +2.39%
90% offered a hourly rate of more than £11.00 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.00 £37.80
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 25 August 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 25 August 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 52 £325 +30.00% 17
South East -11 19 £262 -19.53% 26
North West +15 14 £431 - 3
West Midlands -25 11 £160 - 6
East of England +14 7 £195 +3.59% 19
East Midlands -4 7 £295 -3.67% 3
Yorkshire -8 7 £300 +1.69% 5
South West +12 6 £325 -27.77% 5
North East -21 3 £350 - 3
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 August 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 130 (53.72%) Windows
2 76 (31.40%) Active Directory
3 68 (28.10%) Microsoft
4 65 (26.86%) ITIL
5 48 (19.83%) Windows Server
6 46 (19.01%) MS Excel
7 41 (16.94%) Windows 7
8 39 (16.12%) SQL
9 38 (15.70%) Linux
10 37 (15.29%) MS Office
10 37 (15.29%) VMware
11 32 (13.22%) Oracle
12 31 (12.81%) Unix
13 30 (12.40%) Microsoft Certification
14 28 (11.57%) Finance
14 28 (11.57%) Windows Server 2012
15 26 (10.74%) Security Cleared
16 25 (10.33%) Degree
17 24 (9.92%) VMware Infrastructure
17 24 (9.92%) Windows Server 2008
18 23 (9.50%) Service Management
19 21 (8.68%) Office 365
19 21 (8.68%) Cisco
19 21 (8.68%) MS Exchange
19 21 (8.68%) SQL Server
20 20 (8.26%) Java
20 20 (8.26%) SCCM
21 19 (7.85%) SharePoint
21 19 (7.85%) Internet
22 18 (7.44%) WAN

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.68%) MS Exchange
2 19 (7.85%) SharePoint
3 12 (4.96%) WordPress
4 9 (3.72%) CMS
4 9 (3.72%) Drupal
4 9 (3.72%) Exchange Server 2010
4 9 (3.72%) IIS
5 8 (3.31%) Apache
6 7 (2.89%) Blackberry Enterprise Server
7 6 (2.48%) Skype for Business
8 5 (2.07%) Exchange Server 2013
8 5 (2.07%) SharePoint 2013
9 4 (1.65%) Exchange Server 2007
10 3 (1.24%) Exchange Server 2003
10 3 (1.24%) SharePoint 2010
10 3 (1.24%) WebSphere
11 2 (0.83%) IBM Notes
11 2 (0.83%) SAS
12 1 (0.41%) Documentum
12 1 (0.41%) WebLogic Portal
Applications
1 46 (19.01%) MS Excel
2 37 (15.29%) MS Office
3 4 (1.65%) MS PowerPoint
4 2 (0.83%) MS Visio
4 2 (0.83%) Spreadsheet
5 1 (0.41%) Adobe Illustrator
5 1 (0.41%) InDesign
5 1 (0.41%) InfoPath
5 1 (0.41%) Photoshop
Business Applications
1 5 (2.07%) BASE24
2 2 (0.83%) Oracle EBS
3 1 (0.41%) Dynamics CRM
3 1 (0.41%) Eagle PACE
3 1 (0.41%) Hi Portfolio
3 1 (0.41%) Hyperion Planning
3 1 (0.41%) LatentZero
3 1 (0.41%) Markit EDM
3 1 (0.41%) Maximo
3 1 (0.41%) Northgate Housing
3 1 (0.41%) Oracle Applications
3 1 (0.41%) Oracle EBS R12
3 1 (0.41%) Oracle Procure-to-Pay
3 1 (0.41%) Sage X3
3 1 (0.41%) SAP R/3
3 1 (0.41%) thinkFolio
Cloud Services
1 21 (8.68%) Office 365
2 12 (4.96%) Microsoft Azure
3 4 (1.65%) Amazon AWS
4 3 (1.24%) IaaS
5 2 (0.83%) AdSense
5 2 (0.83%) PaaS
6 1 (0.41%) Adobe Creative Cloud
6 1 (0.41%) Azure Active Directory
6 1 (0.41%) SaaS
6 1 (0.41%) Veeva
Communications & Networking
1 19 (7.85%) Internet
2 18 (7.44%) WAN
3 16 (6.61%) TCP/IP
4 15 (6.20%) LAN
5 12 (4.96%) DNS
6 11 (4.55%) DHCP
6 11 (4.55%) HTTP
7 10 (4.13%) SAN
7 10 (4.13%) Wireless
8 9 (3.72%) Intranet
9 8 (3.31%) Firewall
9 8 (3.31%) Network Security
10 7 (2.89%) LDAP
11 6 (2.48%) Skype
11 6 (2.48%) VPN
12 5 (2.07%) ATM
13 4 (1.65%) VoIP
14 3 (1.24%) IP Telephony
14 3 (1.24%) IPsec
14 3 (1.24%) SSL
Database & Business Intelligence
1 21 (8.68%) SQL Server
2 9 (3.72%) Relational Database
3 6 (2.48%) SQL Server 2008
4 4 (1.65%) Oracle Database
5 3 (1.24%) RDBMS
6 2 (0.83%) Data Warehouse
6 2 (0.83%) DB2
6 2 (0.83%) PostgreSQL
6 2 (0.83%) SQL Server 2012
6 2 (0.83%) SQL Server 2014
7 1 (0.41%) Essbase
7 1 (0.41%) Hadoop
7 1 (0.41%) Hyperion Smart View
7 1 (0.41%) Informix
7 1 (0.41%) MS Access
7 1 (0.41%) OLAP
7 1 (0.41%) Oracle BI Publisher
7 1 (0.41%) Oracle Reports
7 1 (0.41%) SAS Visual Analytics
7 1 (0.41%) SQL Server 2016
Development Applications
1 4 (1.65%) Jenkins
1 4 (1.65%) Visual Studio
2 2 (0.83%) Team Foundation Server
3 1 (0.41%) ClearCase
3 1 (0.41%) Git (software)
3 1 (0.41%) JBuilder
3 1 (0.41%) JDeveloper
3 1 (0.41%) MSI
3 1 (0.41%) Oracle Forms
General
1 28 (11.57%) Finance
2 11 (4.55%) German Language
3 9 (3.72%) Banking
3 9 (3.72%) French Language
4 8 (3.31%) Italian Language
5 6 (2.48%) Law
5 6 (2.48%) Legal
5 6 (2.48%) Retail
6 5 (2.07%) Marketing
7 3 (1.24%) Back Office
7 3 (1.24%) Billing
7 3 (1.24%) Investment Banking
7 3 (1.24%) Polish Language
7 3 (1.24%) Telecoms
8 2 (0.83%) Advertising
8 2 (0.83%) Automotive
8 2 (0.83%) Local Government
8 2 (0.83%) Manufacturing
8 2 (0.83%) Spanish Language
8 2 (0.83%) Turkish Language
Libraries, Frameworks & Software Standards
1 17 (7.02%) HTML
2 15 (6.20%) CSS
3 14 (5.79%) .NET
4 8 (3.31%) XML
5 5 (2.07%) J2EE
5 5 (2.07%) Regular Expression
6 4 (1.65%) ASP.NET
6 4 (1.65%) Middleware
6 4 (1.65%) REST
6 4 (1.65%) WCF
6 4 (1.65%) Web Services
6 4 (1.65%) WPF
7 3 (1.24%) SAML
8 2 (0.83%) .NET Framework
8 2 (0.83%) ASP.NET MVC
8 2 (0.83%) DCOM
8 2 (0.83%) OAuth
8 2 (0.83%) OAuth2
8 2 (0.83%) OpenID
9 1 (0.41%) 802.1X
Miscellaneous
1 16 (6.61%) Analytical Skills
2 12 (4.96%) Data Centre
3 11 (4.55%) Management Information System
4 9 (3.72%) Blackberry
4 9 (3.72%) Computer Science
5 6 (2.48%) Mainframe
6 5 (2.07%) Clustering
6 5 (2.07%) EMV
6 5 (2.07%) IBM Mainframe
6 5 (2.07%) Tandem
7 4 (1.65%) Client/Server
7 4 (1.65%) Virtual Team
8 3 (1.24%) EMC VNX
8 3 (1.24%) Enterprise Software
8 3 (1.24%) Fat Client
8 3 (1.24%) Replication
8 3 (1.24%) Smartphone
8 3 (1.24%) Thin Client
9 2 (0.83%) CMDB
9 2 (0.83%) Mobile App
Operating Systems
1 130 (53.72%) Windows
2 48 (19.83%) Windows Server
3 41 (16.94%) Windows 7
4 38 (15.70%) Linux
5 31 (12.81%) Unix
6 28 (11.57%) Windows Server 2012
7 24 (9.92%) Windows Server 2008
8 14 (5.79%) Windows 8
9 12 (4.96%) Windows XP
10 10 (4.13%) Red Hat Enterprise Linux
10 10 (4.13%) Windows Server 2003
11 8 (3.31%) Android
11 8 (3.31%) Solaris
12 6 (2.48%) Windows 10
13 5 (2.07%) CentOS
13 5 (2.07%) Mac OS
13 5 (2.07%) Mac OS X
14 4 (1.65%) AIX
14 4 (1.65%) Apple iOS
15 3 (1.24%) Ubuntu
Processes & Methodologies
1 65 (26.86%) ITIL
2 23 (9.50%) Service Management
3 16 (6.61%) Incident Management
4 14 (5.79%) ITIL V3
5 13 (5.37%) Problem Management
6 11 (4.55%) Change Management
6 11 (4.55%) Project Management
7 10 (4.13%) Coaching
7 10 (4.13%) Service Delivery
8 9 (3.72%) Agile Software Development
8 9 (3.72%) Configuration Management
8 9 (3.72%) Mentoring
8 9 (3.72%) Migration
8 9 (3.72%) Workflow
9 8 (3.31%) DevOps
10 6 (2.48%) Content Management
10 6 (2.48%) High Availability
10 6 (2.48%) Information Security
10 6 (2.48%) Root Cause Analysis
10 6 (2.48%) Virtual Environments
Programming Languages
1 39 (16.12%) SQL
2 20 (8.26%) Java
3 17 (7.02%) PowerShell
4 13 (5.37%) Python
5 12 (4.96%) C#
6 10 (4.13%) Perl
7 9 (3.72%) JavaScript
8 6 (2.48%) Shell Script
9 5 (2.07%) COBOL
9 5 (2.07%) VB
10 4 (1.65%) C
10 4 (1.65%) PL/SQL
11 3 (1.24%) C++
11 3 (1.24%) PHP
11 3 (1.24%) VBA
12 2 (0.83%) Bash Shell
12 2 (0.83%) Ruby
12 2 (0.83%) VB.NET
12 2 (0.83%) VB6
12 2 (0.83%) VBScript
Qualifications
1 30 (12.40%) Microsoft Certification
2 26 (10.74%) Security Cleared
3 25 (10.33%) Degree
4 17 (7.02%) SC Cleared
5 15 (6.20%) MCSE
6 8 (3.31%) DV Cleared
7 6 (2.48%) Cisco Certification
7 6 (2.48%) ITIL Certification
8 5 (2.07%) A+ Certification
8 5 (2.07%) CCNA
8 5 (2.07%) MCSA
9 4 (1.65%) CCA
9 4 (1.65%) Citrix Certification
9 4 (1.65%) MCITP
10 3 (1.24%) EMCSA
11 2 (0.83%) CCNP
11 2 (0.83%) MCDST
11 2 (0.83%) MCSD
11 2 (0.83%) Network+ Certification
11 2 (0.83%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (4.55%) QA
1 11 (4.55%) SLA
2 4 (1.65%) Disclosure Scotland
3 3 (1.24%) ISO/IEC 27001
4 2 (0.83%) Data Quality
5 1 (0.41%) ISO 9001
5 1 (0.41%) Sarbanes-Oxley
System Software
1 76 (31.40%) Active Directory
2 24 (9.92%) VMware Infrastructure
3 9 (3.72%) Hyper-V
4 8 (3.31%) vSphere
5 6 (2.48%) Virtual Desktop
5 6 (2.48%) Virtual Machines
6 5 (2.07%) Virtual Servers
7 4 (1.65%) Microsoft App-V
8 3 (1.24%) DFS Replication
8 3 (1.24%) vCloud
8 3 (1.24%) XenApp
8 3 (1.24%) XenServer
9 1 (0.41%) Microsoft Virtual Server
9 1 (0.41%) Oracle RAC
9 1 (0.41%) Shibboleth
9 1 (0.41%) Terminal Services
9 1 (0.41%) UAG
9 1 (0.41%) VMware ESX
9 1 (0.41%) VMware Server
9 1 (0.41%) XenDesktop
Systems Management
1 20 (8.26%) SCCM
2 6 (2.48%) Puppet
3 5 (2.07%) OpenView Configuration Management
3 5 (2.07%) SCOM
4 4 (1.65%) NetBackup
4 4 (1.65%) ZABBIX
5 3 (1.24%) EMC NetWorker
5 3 (1.24%) Microsoft Clustering
5 3 (1.24%) Microsoft Data Protection Manager
5 3 (1.24%) Systems Management Server (SMS)
5 3 (1.24%) WSUS
6 2 (0.83%) Netcool
6 2 (0.83%) SCDPM
6 2 (0.83%) SCOrch
6 2 (0.83%) SCSM
6 2 (0.83%) SCVMM
6 2 (0.83%) ThinApp
7 1 (0.41%) HP SIM
7 1 (0.41%) Opscode Chef
7 1 (0.41%) Oracle Identity Management
Vendors
1 68 (28.10%) Microsoft
2 37 (15.29%) VMware
3 32 (13.22%) Oracle
4 21 (8.68%) Cisco
5 17 (7.02%) Citrix
6 12 (4.96%) HP
7 11 (4.55%) IBM
7 11 (4.55%) Red Hat
8 8 (3.31%) Apple
9 6 (2.48%) LANDesk
10 5 (2.07%) SAP
10 5 (2.07%) ServiceNow
10 5 (2.07%) Splunk
11 4 (1.65%) AppSense
11 4 (1.65%) CheckPoint
11 4 (1.65%) Dell
11 4 (1.65%) EMC
12 3 (1.24%) CA
12 3 (1.24%) Google
12 3 (1.24%) NetApp
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