The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 284 406 369
Rank change year-on-year
+122 -37
Contract jobs requiring a Technical Support 353 153 177
As % of all contract IT jobs located in England 0.68% 0.32% 0.38%
As % of the Job Titles category 0.75% 0.35% 0.41%
Number of daily rates quoted 64 79 65
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£285 £250 £255
Average daily rate % change year-on-year
+14.00% -1.96%
90% offered a daily rate of more than £118 £157 £134
10% offered a daily rate of more than £443 £525 £400
UK excluding London average daily rate £263 £238 £240
% change year-on-year
+10.52% -1.04%
Number of hourly rates quoted 37 22 34
Average hourly rate £15.50 £14.00 £17.38
Average hourly rate % change year-on-year
+10.71% -19.42%
90% offered a hourly rate of more than £10.00 £11.05 £9.70
10% offered a hourly rate of more than £23.50 £21.50 £20.75
UK excluding London average hourly rate £16.13 £13.50 £14.00
% change year-on-year
+19.44% -3.57%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47219 44152 43699
As % of all contract IT jobs located in England 90.53% 92.85% 93.12%
Number of daily rates quoted 30291 27295 25073
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 1929 1930 2332
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £39.00 £38.50 £40.50
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 21 November 2014.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 21 November 2014.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 57 £325 -25.71% 25
South East -6 49 £320 +28.00% 42
East of England -11 14 £275 +22.22% 10
West Midlands -2 12 £208 - 2
North West -8 10 £240 +14.97% 17
Yorkshire -10 10 £225 -6.25% 11
East Midlands +2 6 £318 -11.31% 3
South West -36 3 £241 +101.04% 7
North East - 3 - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 21 November 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 307 (58.03%) Microsoft
2 259 (48.96%) MS Excel
3 226 (42.72%) Microsoft Certification
4 218 (41.21%) CRM
5 185 (34.97%) Windows
6 88 (16.64%) Active Directory
7 78 (14.74%) MS Office
8 76 (14.37%) Windows 7
9 70 (13.23%) ITIL
10 63 (11.91%) SQL
11 62 (11.72%) Linux
12 60 (11.34%) VMware
12 60 (11.34%) Windows Server 2008
13 57 (10.78%) Windows Server 2003
14 56 (10.59%) MS Exchange
15 46 (8.70%) Finance
16 44 (8.32%) Windows XP
17 42 (7.94%) UNIX
18 37 (6.99%) Citrix
19 36 (6.81%) Oracle
19 36 (6.81%) VMware Infrastructure
20 35 (6.62%) Exchange Server 2010
21 28 (5.29%) SQL Server
21 28 (5.29%) LAN
21 28 (5.29%) Analytical Skills
22 27 (5.10%) WAN
22 27 (5.10%) Cisco
23 26 (4.91%) SLA
23 26 (4.91%) TCP/IP
24 25 (4.73%) HP

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 21 November 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (10.59%) MS Exchange
2 35 (6.62%) Exchange Server 2010
3 21 (3.97%) Exchange Server 2007
4 17 (3.21%) Exchange Server 2003
5 16 (3.02%) IIS
6 13 (2.46%) SharePoint
7 10 (1.89%) IBM Notes
8 7 (1.32%) Documentum
8 7 (1.32%) Exchange Server 2013
9 6 (1.13%) WebSphere
10 5 (0.95%) SharePoint 2010
11 4 (0.76%) Lync
11 4 (0.76%) Oracle Workflow
11 4 (0.76%) Blackberry Enterprise Server
11 4 (0.76%) Apache
12 2 (0.38%) Tomcat
12 2 (0.38%) Lotus Domino
12 2 (0.38%) CMS
12 2 (0.38%) Drupal
13 1 (0.19%) Office Communications Server
Applications
1 259 (48.96%) MS Excel
2 78 (14.74%) MS Office
3 9 (1.70%) MS Visio
4 6 (1.13%) Spreadsheet
5 4 (0.76%) MS PowerPoint
6 2 (0.38%) Adobe Illustrator
6 2 (0.38%) MS Project
6 2 (0.38%) AutoCAD
7 1 (0.19%) S-PLUS
7 1 (0.19%) FrameMaker
7 1 (0.19%) Final Cut Pro
Business Applications
1 9 (1.70%) Oracle EBS R12
2 8 (1.51%) Oracle Receivables
2 8 (1.51%) Oracle General Ledger
3 6 (1.13%) Oracle Assets
3 6 (1.13%) Oracle Payables
3 6 (1.13%) Oracle Financials
4 5 (0.95%) ION MarketView
5 4 (0.76%) Oracle iProcurement
5 4 (0.76%) Oracle Applications
6 3 (0.57%) Summit
6 3 (0.57%) Oracle Cash Management
7 2 (0.38%) Agresso
7 2 (0.38%) Oracle EBS
8 1 (0.19%) Oracle 11i
8 1 (0.19%) Academy Housing
8 1 (0.19%) Dynamics AX
8 1 (0.19%) ResourceLink
8 1 (0.19%) Cognos Planning
8 1 (0.19%) Oracle Procure-to-Pay
8 1 (0.19%) ReMetrica
Cloud Services
1 2 (0.38%) Office 365
1 2 (0.38%) IaaS
2 1 (0.19%) Google Apps
Communications & Networking
1 28 (5.29%) LAN
2 27 (5.10%) WAN
3 26 (4.91%) TCP/IP
4 22 (4.16%) SAN
5 21 (3.97%) Firewall
6 20 (3.78%) DNS
7 16 (3.02%) Internet
7 16 (3.02%) Wireless
8 15 (2.84%) DHCP
9 12 (2.27%) VPN
9 12 (2.27%) VoIP
10 7 (1.32%) HTTP
10 7 (1.32%) Cisco ASA
11 6 (1.13%) 3G
11 6 (1.13%) Intranet
12 5 (0.95%) SSL
12 5 (0.95%) IP Telephony
13 4 (0.76%) Cisco IOS
14 3 (0.57%) Network Security
14 3 (0.57%) Radio Access Network
Database & Business Intelligence
1 28 (5.29%) SQL Server
2 8 (1.51%) Oracle Reports
2 8 (1.51%) SQL Server 2000
3 6 (1.13%) SQL Server 2008
3 6 (1.13%) Data Warehouse
4 5 (0.95%) DTS
4 5 (0.95%) Oracle BI Publisher
5 3 (0.57%) MySQL
5 3 (0.57%) PowerCenter
5 3 (0.57%) PostgreSQL
5 3 (0.57%) PowerMart
6 2 (0.38%) SQL Server 2012
6 2 (0.38%) Cognos Impromptu
6 2 (0.38%) DB2
6 2 (0.38%) Crystal Reports
6 2 (0.38%) Informix
7 1 (0.19%) Oracle Database
7 1 (0.19%) SQLPlus
7 1 (0.19%) SQL Server Reporting Services
7 1 (0.19%) SQL Server 2005
Development Applications
1 7 (1.32%) Visual Studio
2 5 (0.95%) Oracle Forms
3 3 (0.57%) Team Foundation Server
4 2 (0.38%) JIRA
4 2 (0.38%) Oracle APEX
5 1 (0.19%) VSS/SourceSafe
5 1 (0.19%) SQL Server Management Studio (SSMS)
General
1 46 (8.70%) Finance
2 21 (3.97%) Banking
3 13 (2.46%) Investment Banking
4 11 (2.08%) Telecoms
5 8 (1.51%) Retail
6 5 (0.95%) Back Office
7 4 (0.76%) Publishing
7 4 (0.76%) French Language
7 4 (0.76%) Spanish Language
8 3 (0.57%) German Language
8 3 (0.57%) Manufacturing
9 2 (0.38%) Advertising
9 2 (0.38%) Law
9 2 (0.38%) Legal
9 2 (0.38%) Front Office
9 2 (0.38%) Marketing
9 2 (0.38%) Military
10 1 (0.19%) Japanese Language
10 1 (0.19%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 17 (3.21%) .NET
2 14 (2.65%) XML
3 11 (2.08%) HTML
4 8 (1.51%) ASP.NET
5 7 (1.32%) COM+
6 6 (1.13%) FIX Protocol
7 5 (0.95%) CSS
8 4 (0.76%) Web Services
8 4 (0.76%) WebSphere MQ
8 4 (0.76%) Middleware
9 3 (0.57%) Rendezvous
9 3 (0.57%) XSLT
9 3 (0.57%) WF
9 3 (0.57%) Regular Expression
10 2 (0.38%) OAuth2
10 2 (0.38%) RESTful
10 2 (0.38%) OpenID
10 2 (0.38%) WebSphere Message Broker
10 2 (0.38%) FIXML
10 2 (0.38%) FpML
Miscellaneous
1 28 (5.29%) Analytical Skills
2 20 (3.78%) Blackberry
3 10 (1.89%) AS400
3 10 (1.89%) iSeries
4 8 (1.51%) Clustering
5 6 (1.13%) Fixed Income
5 6 (1.13%) Video Conferencing
6 5 (0.95%) CMDB
6 5 (0.95%) Computer Science
6 5 (0.95%) SWIFT
7 4 (0.76%) Equities
7 4 (0.76%) Management Information System
7 4 (0.76%) NHS
7 4 (0.76%) Foreign Exchange (FX)
8 3 (0.57%) PMI
8 3 (0.57%) Thin Client
8 3 (0.57%) CLARiiON
8 3 (0.57%) iPad
8 3 (0.57%) Fat Client
9 2 (0.38%) Life Science
Operating Systems
1 185 (34.97%) Windows
2 76 (14.37%) Windows 7
3 62 (11.72%) Linux
4 60 (11.34%) Windows Server 2008
5 57 (10.78%) Windows Server 2003
6 44 (8.32%) Windows XP
7 42 (7.94%) UNIX
8 20 (3.78%) Windows Server 2012
9 14 (2.65%) Red Hat Enterprise Linux
10 10 (1.89%) HPUX
11 9 (1.70%) Mac OS
12 7 (1.32%) CentOS
12 7 (1.32%) Windows 8
13 6 (1.13%) Mac OS X
14 5 (0.95%) Windows Vista
15 4 (0.76%) Windows 2000
16 3 (0.57%) Solaris
16 3 (0.57%) AIX
16 3 (0.57%) Android
16 3 (0.57%) Apple iOS
Processes & Methodologies
1 218 (41.21%) CRM
2 70 (13.23%) ITIL
3 18 (3.40%) Migration
4 16 (3.02%) Service Delivery
5 12 (2.27%) Service Management
6 11 (2.08%) Configuration Management
7 10 (1.89%) ERP
7 10 (1.89%) Incident Management
8 8 (1.51%) Load Balancing
8 8 (1.51%) Change Management
8 8 (1.51%) Workflow
9 7 (1.32%) Project Management
9 7 (1.32%) Business Intelligence
10 6 (1.13%) Stakeholder Management
10 6 (1.13%) Time Management
10 6 (1.13%) Change Control
11 5 (0.95%) Risk Management
12 4 (0.76%) Technical Analysis
12 4 (0.76%) Capacity Management
12 4 (0.76%) Business Continuity
Programming Languages
1 63 (11.91%) SQL
2 18 (3.40%) Java
3 11 (2.08%) JavaScript
3 11 (2.08%) Perl
3 11 (2.08%) VB.NET
4 10 (1.89%) PL/SQL
4 10 (1.89%) VB
4 10 (1.89%) C#
4 10 (1.89%) PowerShell
5 8 (1.51%) VB6
5 8 (1.51%) VBScript
6 6 (1.13%) PHP
7 5 (0.95%) Python
8 3 (0.57%) Shell Script
8 3 (0.57%) VBA
8 3 (0.57%) C
9 2 (0.38%) T-SQL
9 2 (0.38%) ActionScript
9 2 (0.38%) ActionScript 2.0
10 1 (0.19%) Ruby
Qualifications
1 226 (42.72%) Microsoft Certification
2 25 (4.73%) Degree
2 25 (4.73%) Security Cleared
3 16 (3.02%) SC Cleared
4 15 (2.84%) MCSE
5 9 (1.70%) MCP
5 9 (1.70%) ITIL Foundation Certificate
6 6 (1.13%) A+ Certification
6 6 (1.13%) MCITP
7 5 (0.95%) DV Cleared
8 4 (0.76%) Cisco Certification
8 4 (0.76%) CCNA
9 3 (0.57%) PRINCE2 Certification
9 3 (0.57%) MCSA
9 3 (0.57%) VMware Certified Professional (VCP)
9 3 (0.57%) PMI Certification
9 3 (0.57%) BC Cleared
10 2 (0.38%) VCP5
10 2 (0.38%) MOS
11 1 (0.19%) ITIL Certification
Quality Assurance & Compliance
1 26 (4.91%) SLA
2 4 (0.76%) Sarbanes-Oxley
3 3 (0.57%) COBIT
3 3 (0.57%) HIPAA
4 1 (0.19%) GMP
4 1 (0.19%) PCI DSS
System Software
1 88 (16.64%) Active Directory
2 36 (6.81%) VMware Infrastructure
3 17 (3.21%) Hyper-V
4 11 (2.08%) XenApp
5 7 (1.32%) vSphere
6 6 (1.13%) XenDesktop
6 6 (1.13%) VMware ESX
7 4 (0.76%) Microsoft App-V
7 4 (0.76%) Terminal Services
8 2 (0.38%) VMware Server
8 2 (0.38%) XenServer
8 2 (0.38%) VMware ESXi
9 1 (0.19%) vCloud
9 1 (0.19%) NFS
9 1 (0.19%) Veritas Volume Manager
9 1 (0.19%) Veritas Cluster Server
9 1 (0.19%) Forefront TMG
9 1 (0.19%) VMware Workstation
9 1 (0.19%) ISA Server
9 1 (0.19%) Firmware
Systems Management
1 23 (4.35%) SCCM
2 7 (1.32%) SCOM
3 6 (1.13%) Backup Exec
3 6 (1.13%) Control-M
4 4 (0.76%) WSUS
4 4 (0.76%) Puppet
4 4 (0.76%) Tivoli
5 3 (0.57%) Nagios
5 3 (0.57%) ARCserve
6 2 (0.38%) Norton AntiVirus
6 2 (0.38%) CA SiteMinder
6 2 (0.38%) SCOrch
7 1 (0.19%) SCSM
7 1 (0.19%) Tivoli Endpoint Manager
7 1 (0.19%) Opscode Chef
7 1 (0.19%) McAfee ePO
Vendors
1 307 (58.03%) Microsoft
2 60 (11.34%) VMware
3 37 (6.99%) Citrix
4 36 (6.81%) Oracle
5 27 (5.10%) Cisco
6 25 (4.73%) HP
7 18 (3.40%) Red Hat
8 12 (2.27%) Apple
9 11 (2.08%) Lotus
10 9 (1.70%) Symantec
10 9 (1.70%) Remedy
10 9 (1.70%) Kaspersky
11 8 (1.51%) SolarWinds
11 8 (1.51%) EMC
11 8 (1.51%) IBM
12 7 (1.32%) Dell
13 6 (1.13%) Siemens
13 6 (1.13%) Informatica
14 5 (0.95%) Cognos
14 5 (0.95%) F5
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £200 to £300 per day
Posted: Yesterday
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Rate: £200 per day
Posted: Yesterday
England
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Rate: £250 per day
Posted: 2 days ago
Haywards Heath, West Sussex
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Rate: £270 - £320 per day
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London
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