The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Technical Support
UK / England
Rank 501 472 433
Rank change year-on-year
-29 -39
Contract jobs requiring a Technical Support 66 132 143
As % of all contract IT jobs located in England 0.16% 0.28% 0.31%
As % of the Job Titles category 0.17% 0.30% 0.33%
Number of daily rates quoted 36 71 87
Median daily rate £270 £285 £311
Median daily rate % change year-on-year
-5.26% -8.43%
90% offered a daily rate of more than £135 £150 £174
10% offered a daily rate of more than £410 £450 £456
UK excluding London median daily rate £205 £306 £300
% change year-on-year
-32.92% +2.00%
Number of hourly rates quoted 7 18 17
Median hourly rate £13.00 £11.00 £14.88
Median hourly rate % change year-on-year
+18.18% -26.05%
90% offered a hourly rate of more than £12.00 £9.04 £8.40
10% offered a hourly rate of more than £26.40 £26.00 £27.65
UK excluding London median hourly rate £13.25 £12.25 £13.25
% change year-on-year
+8.16% -7.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
38645 44135 43796
As % of all contract IT jobs located in England 94.71% 94.90% 94.69%
Number of daily rates quoted 25340 28509 27973
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £255 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1325 1619 1749
Median hourly rate £18.75 £17.50 £16.50
Median hourly rate % change year-on-year
+7.14% +6.06%
90% offered a hourly rate of more than £11.13 £10.57 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 22 January 2017.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 22 January 2017.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 29 £300 +39.53% 17
South East +3 14 £400 +33.33% 21
East Midlands +8 6 £150 -24.52% 2
East of England -2 5 £250 -50.00% 12
North West +13 4 £153 -61.87% 8
West Midlands +1 3 - - 5
Yorkshire +12 2 - - 5
South West +1 2 £320 -24.70% 1
North East -18 1 £310 +244.44% 1
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 January 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 87 (45.79%) Windows
2 57 (30.00%) Active Directory
3 54 (28.42%) Microsoft
4 37 (19.47%) VMware
5 35 (18.42%) Windows 7
6 31 (16.32%) SQL
7 28 (14.74%) Unix
7 28 (14.74%) ITIL
7 28 (14.74%) Linux
7 28 (14.74%) MS Excel
8 26 (13.68%) Windows Server
9 24 (12.63%) Cisco
9 24 (12.63%) VMware Infrastructure
10 23 (12.11%) MS Office
11 22 (11.58%) Finance
11 22 (11.58%) TCP/IP
12 20 (10.53%) Service Management
13 19 (10.00%) Firewall
14 18 (9.47%) Windows 10
15 17 (8.95%) Splunk
15 17 (8.95%) HTML
15 17 (8.95%) IBM
16 16 (8.42%) CSS
16 16 (8.42%) CMS
16 16 (8.42%) Problem Management
17 15 (7.89%) SCCM
17 15 (7.89%) vSphere
17 15 (7.89%) Windows Server 2012
17 15 (7.89%) VPN
17 15 (7.89%) WAN

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.42%) CMS
2 14 (7.37%) Blackberry Enterprise Server
2 14 (7.37%) WordPress
3 13 (6.84%) Drupal
3 13 (6.84%) MS Exchange
4 10 (5.26%) SharePoint
5 7 (3.68%) IIS
5 7 (3.68%) WebSphere
6 6 (3.16%) Skype for Business
7 5 (2.63%) SharePoint 2013
7 5 (2.63%) WebSphere Application Server
8 4 (2.11%) Exchange Server 2010
8 4 (2.11%) Exchange Server 2013
9 3 (1.58%) Exchange Server 2007
9 3 (1.58%) Oracle SOA Suite
9 3 (1.58%) Tomcat
10 2 (1.05%) Apache
10 2 (1.05%) Jetty
10 2 (1.05%) Mongrel
10 2 (1.05%) nginx
Applications
1 28 (14.74%) MS Excel
2 23 (12.11%) MS Office
3 2 (1.05%) Spreadsheet
4 1 (0.53%) Adobe Illustrator
4 1 (0.53%) InDesign
4 1 (0.53%) InfoPath
4 1 (0.53%) MS PowerPoint
4 1 (0.53%) Photoshop
Business Applications
1 6 (3.16%) Maximo
2 4 (2.11%) BASE24
3 2 (1.05%) Infor CloudSuite
3 2 (1.05%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (1.05%) Infor CRM
3 2 (1.05%) Oracle BPM
4 1 (0.53%) Cognos Business Intelligence
4 1 (0.53%) Cognos Planning
4 1 (0.53%) Hyperion Planning
4 1 (0.53%) Infor M3
4 1 (0.53%) Northgate Housing
4 1 (0.53%) Sage X3
4 1 (0.53%) SAP Oil and Gas
Cloud Services
1 13 (6.84%) Office 365
2 6 (3.16%) Amazon AWS
3 5 (2.63%) IBM Cloud
3 5 (2.63%) SoftLayer
4 4 (2.11%) Microsoft Azure
5 2 (1.05%) Amazon EC2
5 2 (1.05%) Google App Engine
5 2 (1.05%) Google Cloud Platform
5 2 (1.05%) SaaS
6 1 (0.53%) Adobe Creative Cloud
6 1 (0.53%) IaaS
6 1 (0.53%) PaaS
Communications & Networking
1 22 (11.58%) TCP/IP
2 19 (10.00%) Firewall
3 15 (7.89%) VPN
3 15 (7.89%) WAN
4 14 (7.37%) LAN
5 12 (6.32%) VoIP
5 12 (6.32%) Wireless
6 10 (5.26%) DNS
7 8 (4.21%) DHCP
8 7 (3.68%) 3G
9 6 (3.16%) DSLAM
9 6 (3.16%) GPON
10 5 (2.63%) 4G
10 5 (2.63%) Internet
10 5 (2.63%) LDAP
10 5 (2.63%) Skype
11 4 (2.11%) ATM
11 4 (2.11%) HTTP
11 4 (2.11%) SAN
11 4 (2.11%) UMTS
Database & Business Intelligence
1 10 (5.26%) SQL Server
2 5 (2.63%) Relational Database
3 3 (1.58%) Oracle Database
3 3 (1.58%) PostgreSQL
4 2 (1.05%) Hadoop
4 2 (1.05%) SQL Server 2008
5 1 (0.53%) Essbase
5 1 (0.53%) GIS
5 1 (0.53%) Hyperion Smart View
5 1 (0.53%) OLAP
5 1 (0.53%) Oracle OLAP
5 1 (0.53%) Oracle OWB
Development Applications
1 4 (2.11%) Jenkins
1 4 (2.11%) JIRA
2 2 (1.05%) Git (software)
2 2 (1.05%) Team Foundation Server
2 2 (1.05%) Travis CI
2 2 (1.05%) Visual Studio
3 1 (0.53%) Bitbucket
3 1 (0.53%) ClearCase
General
1 22 (11.58%) Finance
2 10 (5.26%) Telecoms
3 8 (4.21%) Banking
4 5 (2.63%) Billing
5 3 (1.58%) Back Office
5 3 (1.58%) Front Office
5 3 (1.58%) Legal
5 3 (1.58%) Marketing
5 3 (1.58%) Retail
6 2 (1.05%) Automotive
6 2 (1.05%) Manufacturing
7 1 (0.53%) Electronics
7 1 (0.53%) French Language
7 1 (0.53%) German Language
7 1 (0.53%) Investment Banking
7 1 (0.53%) Italian Language
7 1 (0.53%) Law
7 1 (0.53%) Pharmaceutical
7 1 (0.53%) Polish Language
7 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 17 (8.95%) HTML
2 16 (8.42%) CSS
3 10 (5.26%) Regular Expression
4 7 (3.68%) .NET
4 7 (3.68%) ELK Stack
5 6 (3.16%) J2EE
6 5 (2.63%) Web Services
7 3 (1.58%) REST
7 3 (1.58%) WCF
8 2 (1.05%) ActiveMQ
8 2 (1.05%) Servlets
8 2 (1.05%) WPF
8 2 (1.05%) XML
Miscellaneous
1 13 (6.84%) Blackberry
2 9 (4.74%) Management Information System
3 8 (4.21%) Analytical Skills
4 6 (3.16%) Data Centre
5 4 (2.11%) EMV
5 4 (2.11%) IBM Mainframe
5 4 (2.11%) Mainframe
5 4 (2.11%) Tandem
6 3 (1.58%) EMC VNX
6 3 (1.58%) Fat Client
6 3 (1.58%) Thin Client
7 2 (1.05%) Driving Licence
7 2 (1.05%) iPad
7 2 (1.05%) NHS
7 2 (1.05%) Over-the-Top Content
7 2 (1.05%) Security Operations Centre
7 2 (1.05%) Social Media
7 2 (1.05%) Video Conferencing
7 2 (1.05%) Video on Demand
8 1 (0.53%) Replication
Operating Systems
1 87 (45.79%) Windows
2 35 (18.42%) Windows 7
3 28 (14.74%) Linux
3 28 (14.74%) Unix
4 26 (13.68%) Windows Server
5 18 (9.47%) Windows 10
6 15 (7.89%) Windows Server 2012
7 12 (6.32%) Mac OS X
8 11 (5.79%) Windows Server 2008
9 5 (2.63%) Windows 8
10 4 (2.11%) Mac OS
10 4 (2.11%) Windows Server 2003
11 3 (1.58%) Android
12 2 (1.05%) Apple iOS
13 1 (0.53%) AIX
13 1 (0.53%) CentOS
13 1 (0.53%) Red Hat Enterprise Linux
13 1 (0.53%) Ubuntu
13 1 (0.53%) Windows XP
Processes & Methodologies
1 28 (14.74%) ITIL
2 20 (10.53%) Service Management
3 16 (8.42%) Problem Management
4 14 (7.37%) Information Security
4 14 (7.37%) Project Management
5 13 (6.84%) Change Management
5 13 (6.84%) Content Management
5 13 (6.84%) Migration
6 12 (6.32%) Incident Management
7 11 (5.79%) Coaching
7 11 (5.79%) Knowledge Management
7 11 (5.79%) Root Cause Analysis
8 9 (4.74%) Cybersecurity
8 9 (4.74%) High Availability
9 8 (4.21%) Network Monitoring
9 8 (4.21%) Vulnerability Management
10 7 (3.68%) ITIL V3
10 7 (3.68%) Patch Management
10 7 (3.68%) Vulnerability Assessment
11 6 (3.16%) Mentoring
Programming Languages
1 31 (16.32%) SQL
2 13 (6.84%) Perl
3 11 (5.79%) Python
3 11 (5.79%) Shell Script
4 9 (4.74%) Java
5 6 (3.16%) C#
5 6 (3.16%) PL/SQL
6 5 (2.63%) JavaScript
7 4 (2.11%) COBOL
7 4 (2.11%) PowerShell
8 3 (1.58%) VBA
9 1 (0.53%) C
9 1 (0.53%) Korn
Qualifications
1 14 (7.37%) Degree
2 10 (5.26%) ITIL Certification
2 10 (5.26%) Microsoft Certification
3 9 (4.74%) Security Cleared
4 8 (4.21%) MCSE
4 8 (4.21%) SC Cleared
5 7 (3.68%) CISSP
5 7 (3.68%) SANS
5 7 (3.68%) SSCP
6 5 (2.63%) CCA
6 5 (2.63%) Citrix Certification
7 4 (2.11%) DBS Check
8 3 (1.58%) MCSA
9 2 (1.05%) MOS
10 1 (0.53%) A+ Certification
10 1 (0.53%) BPSS Clearance
10 1 (0.53%) CCNA
10 1 (0.53%) CCNP
10 1 (0.53%) MCDST
10 1 (0.53%) MCITP
Quality Assurance & Compliance
1 15 (7.89%) SLA
2 3 (1.58%) QA
3 1 (0.53%) Data Quality
System Software
1 57 (30.00%) Active Directory
2 24 (12.63%) VMware Infrastructure
3 15 (7.89%) vSphere
4 13 (6.84%) Virtual Desktop
5 5 (2.63%) XenApp
6 4 (2.11%) Hyper-V
7 2 (1.05%) Microsoft App-V
7 2 (1.05%) Xen
7 2 (1.05%) XenDesktop
8 1 (0.53%) BitLocker
8 1 (0.53%) NFS
8 1 (0.53%) Terminal Services
8 1 (0.53%) UAG
8 1 (0.53%) vCloud
8 1 (0.53%) Virtual Machines
8 1 (0.53%) Virtual Servers
8 1 (0.53%) VMware ESX
8 1 (0.53%) VMware ESXi
Systems Management
1 15 (7.89%) SCCM
2 8 (4.21%) QRadar
3 5 (2.63%) Tivoli
4 4 (2.11%) Puppet
5 2 (1.05%) Ambari
5 2 (1.05%) OpenView Configuration Management
5 2 (1.05%) ZABBIX
6 1 (0.53%) AirWatch
6 1 (0.53%) Backup Exec
6 1 (0.53%) BladeLogic
6 1 (0.53%) Cisco CUCM
6 1 (0.53%) Microsoft Data Protection Manager
6 1 (0.53%) NetApp OnCommand
6 1 (0.53%) NetBackup
6 1 (0.53%) Norton AntiVirus
6 1 (0.53%) SCOM
6 1 (0.53%) Symantec Endpoint Protection
6 1 (0.53%) Systems Management Server (SMS)
6 1 (0.53%) XenMobile
Vendors
1 54 (28.42%) Microsoft
2 37 (19.47%) VMware
3 24 (12.63%) Cisco
4 17 (8.95%) IBM
4 17 (8.95%) Splunk
5 13 (6.84%) Citrix
6 11 (5.79%) HP
6 11 (5.79%) Oracle
7 10 (5.26%) Apple
7 10 (5.26%) LANDesk
8 8 (4.21%) Dell
8 8 (4.21%) LogRhythm
9 5 (2.63%) Comptel
9 5 (2.63%) NetCracker
10 4 (2.11%) Google
10 4 (2.11%) NetApp
11 3 (1.58%) EMC
11 3 (1.58%) SAP
11 3 (1.58%) Sun
11 3 (1.58%) Symantec
City, London
Oliver Bernard
Rate: £300 - £350 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Rullion IT Plus
Posted: 3 days ago