The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 436 420 338
Rank change year-on-year
-16 -82
Contract jobs requiring a Technical Support 144 165 171
As % of all contract IT jobs located in England 0.28% 0.32% 0.40%
As % of the Job Titles category 0.31% 0.35% 0.43%
Number of daily rates quoted 67 77 75
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £275 £177
Average daily rate % change year-on-year
-9.00% +55.22%
90% offered a daily rate of more than £163 £178 £99
10% offered a daily rate of more than £502 £455 £350
UK excluding London average daily rate £245 £250 £170
% change year-on-year
-2.00% +47.05%
Number of hourly rates quoted 18 27 32
Average hourly rate £16.75 £17.50 £15.00
Average hourly rate % change year-on-year
-4.28% +16.66%
90% offered a hourly rate of more than £10.70 £12.27 £11.01
10% offered a hourly rate of more than £33.75 £32.10 £21.45
UK excluding London average hourly rate £14.50 £16.25 £13.73
% change year-on-year
-10.76% +18.35%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46867 47364 39999
As % of all contract IT jobs located in England 92.37% 92.45% 92.81%
Number of daily rates quoted 28952 29302 23504
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £233 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1845 1936 2056
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.25 £17.50
% change year-on-year
-4.34% -1.42%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 21 April 2015.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 21 April 2015.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 50 £320 +2.40% 27
South East -20 19 £263 -1.86% 31
South West +8 15 £255 +12.08% 7
West Midlands -1 15 £300 +33.33% 7
Yorkshire -13 15 £225 -65.38% 10
East of England +9 12 £238 +1.06% 9
North West -13 12 £384 +53.50% 6
East Midlands -1 5 £290 - 3
North East -6 1 £240 +28.00% 2
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 144 (50.17%) Windows
2 82 (28.57%) ITIL
3 72 (25.09%) Active Directory
4 68 (23.69%) Microsoft
5 62 (21.60%) Linux
6 56 (19.51%) VMware
7 52 (18.12%) SQL
8 48 (16.72%) UNIX
9 44 (15.33%) Finance
10 41 (14.29%) Windows Server 2008
11 40 (13.94%) TCP/IP
12 38 (13.24%) MS Office
13 35 (12.20%) MS Exchange
13 35 (12.20%) Windows 7
14 30 (10.45%) VMware Infrastructure
14 30 (10.45%) Windows Server 2003
15 29 (10.10%) Oracle
16 28 (9.76%) Degree
17 27 (9.41%) Cisco
18 26 (9.06%) Citrix
18 26 (9.06%) Windows Server 2012
19 24 (8.36%) Analytical Skills
20 22 (7.67%) Telecoms
20 22 (7.67%) Service Management
20 22 (7.67%) HP
20 22 (7.67%) DNS
20 22 (7.67%) LAN
21 20 (6.97%) WAN
21 20 (6.97%) IBM
21 20 (6.97%) Java

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (12.20%) MS Exchange
2 18 (6.27%) IIS
3 14 (4.88%) SharePoint
3 14 (4.88%) Exchange Server 2010
4 13 (4.53%) Tomcat
4 13 (4.53%) WebSphere
5 12 (4.18%) WebSphere Application Server
6 10 (3.48%) IBM HTTP Server
7 8 (2.79%) Exchange Server 2007
8 7 (2.44%) Exchange Server 2003
8 7 (2.44%) IBM Notes
9 6 (2.09%) Blackberry Enterprise Server
9 6 (2.09%) Exchange Server 2013
10 5 (1.74%) Lync
11 4 (1.39%) Apache
12 3 (1.05%) TIBCO EMS
12 3 (1.05%) WorkSite
13 2 (0.70%) SharePoint Server
13 2 (0.70%) SharePoint 2010
14 1 (0.35%) Office Communications Server
Applications
1 38 (13.24%) MS Office
2 20 (6.97%) MS Excel
3 4 (1.39%) MS PowerPoint
4 2 (0.70%) Spreadsheet
5 1 (0.35%) InfoPath
5 1 (0.35%) MS Visio
Business Applications
1 4 (1.39%) Oracle General Ledger
1 4 (1.39%) Oracle EBS R12
1 4 (1.39%) Oracle Receivables
2 3 (1.05%) Oracle Assets
2 3 (1.05%) Oracle Payables
2 3 (1.05%) Oracle Financials
3 2 (0.70%) Agresso
3 2 (0.70%) BusinessWorks
3 2 (0.70%) ResourceLink
4 1 (0.35%) SAP ERP
4 1 (0.35%) Remedy ITSM
4 1 (0.35%) Google Analytics
4 1 (0.35%) Oracle Applications
4 1 (0.35%) BASE24
4 1 (0.35%) Dynamics AX
4 1 (0.35%) Oracle iProcurement
Cloud Services
1 11 (3.83%) Office 365
2 4 (1.39%) Mimecast
3 3 (1.05%) Microsoft Azure
4 2 (0.70%) Amazon AWS
4 2 (0.70%) Google Apps
4 2 (0.70%) IaaS
Communications & Networking
1 40 (13.94%) TCP/IP
2 22 (7.67%) DNS
2 22 (7.67%) LAN
3 20 (6.97%) WAN
4 19 (6.62%) SAN
4 19 (6.62%) HTTP
5 18 (6.27%) Firewall
6 12 (4.18%) DHCP
7 11 (3.83%) SSL
8 9 (3.14%) LDAP
9 8 (2.79%) VoIP
9 8 (2.79%) Wireless
9 8 (2.79%) Radio Access Network
10 7 (2.44%) Intranet
10 7 (2.44%) VPN
11 5 (1.74%) NAS
12 4 (1.39%) Internet
12 4 (1.39%) Wi-Fi
12 4 (1.39%) FTP
12 4 (1.39%) GSM
Database & Business Intelligence
1 17 (5.92%) SQL Server
2 10 (3.48%) DB2
3 6 (2.09%) Oracle Reports
4 5 (1.74%) Relational Database
5 3 (1.05%) RDBMS
5 3 (1.05%) SQL Server 2008
5 3 (1.05%) Oracle BI Publisher
6 2 (0.70%) SQL Server 2005
6 2 (0.70%) IDOL
6 2 (0.70%) Data Warehouse
7 1 (0.35%) SQL Server Reporting Services
7 1 (0.35%) SAP BW
7 1 (0.35%) SQL Server Analysis Services
7 1 (0.35%) MySQL
7 1 (0.35%) MongoDB
7 1 (0.35%) NoSQL
7 1 (0.35%) SAP HANA
7 1 (0.35%) Oracle Database
Development Applications
1 6 (2.09%) Ant
2 4 (1.39%) Oracle Forms
2 4 (1.39%) Team Foundation Server
3 2 (0.70%) Octopus Deploy
4 1 (0.35%) SQL Server Management Studio (SSMS)
4 1 (0.35%) Introscope
4 1 (0.35%) Visual Studio
4 1 (0.35%) VSS/SourceSafe
General
1 44 (15.33%) Finance
2 22 (7.67%) Telecoms
3 12 (4.18%) Front Office
4 8 (2.79%) Banking
5 5 (1.74%) Investment Banking
6 4 (1.39%) Retail
6 4 (1.39%) Financial Institution
6 4 (1.39%) Law
7 3 (1.05%) Legal
7 3 (1.05%) Marketing
8 2 (0.70%) Advertising
8 2 (0.70%) Publishing
9 1 (0.35%) Military
9 1 (0.35%) Back Office
9 1 (0.35%) Mandarin Language
9 1 (0.35%) Japanese Language
9 1 (0.35%) Norwegian Language
9 1 (0.35%) Spanish Language
9 1 (0.35%) Multimedia
9 1 (0.35%) Automotive
Libraries, Frameworks & Software Standards
1 10 (3.48%) FIX Protocol
2 8 (2.79%) CSS
2 8 (2.79%) HTML
2 8 (2.79%) Middleware
3 7 (2.44%) .NET
4 4 (1.39%) Web Services
4 4 (1.39%) JSON
4 4 (1.39%) RESTful
5 3 (1.05%) OpenID
5 3 (1.05%) WF
5 3 (1.05%) CSS3
5 3 (1.05%) Regular Expression
5 3 (1.05%) OAuth2
6 2 (0.70%) iOS SDK
6 2 (0.70%) jQuery
6 2 (0.70%) OAuth
6 2 (0.70%) SAML
6 2 (0.70%) XML
6 2 (0.70%) ASP.NET
7 1 (0.35%) SAP Basis
Miscellaneous
1 24 (8.36%) Analytical Skills
2 11 (3.83%) Blackberry
2 11 (3.83%) Computer Science
3 6 (2.09%) Clustering
3 6 (2.09%) Management Information System
3 6 (2.09%) Client/Server
4 5 (1.74%) NHS
4 5 (1.74%) Smartcard
5 4 (1.39%) Thin Client
5 4 (1.39%) Mobile App
5 4 (1.39%) Fat Client
6 3 (1.05%) iSeries
6 3 (1.05%) Learning Management System
7 2 (0.70%) Video Conferencing
7 2 (0.70%) Web 2.0
7 2 (0.70%) Enterprise Storage
7 2 (0.70%) AS400
7 2 (0.70%) Fixed Income
8 1 (0.35%) E-Learning
8 1 (0.35%) PKI
Operating Systems
1 144 (50.17%) Windows
2 62 (21.60%) Linux
3 48 (16.72%) UNIX
4 41 (14.29%) Windows Server 2008
5 35 (12.20%) Windows 7
6 30 (10.45%) Windows Server 2003
7 26 (9.06%) Windows Server 2012
8 19 (6.62%) Solaris
9 18 (6.27%) Windows XP
10 14 (4.88%) HPUX
11 13 (4.53%) CentOS
12 12 (4.18%) Apple iOS
13 11 (3.83%) Android
14 10 (3.48%) Ubuntu
14 10 (3.48%) AIX
14 10 (3.48%) Windows 8
15 9 (3.14%) Windows NT
16 8 (2.79%) Windows 2000
17 6 (2.09%) Mac OS X
17 6 (2.09%) Red Hat Enterprise Linux
Processes & Methodologies
1 82 (28.57%) ITIL
2 22 (7.67%) Service Management
3 14 (4.88%) Incident Management
4 12 (4.18%) E-Commerce
4 12 (4.18%) Project Management
5 11 (3.83%) Migration
6 10 (3.48%) Workflow
6 10 (3.48%) Root Cause Analysis
7 9 (3.14%) Service Delivery
8 8 (2.79%) Change Management
8 8 (2.79%) Asset Management
8 8 (2.79%) Problem Management
9 7 (2.44%) Knowledge Management
9 7 (2.44%) Load Balancing
9 7 (2.44%) Continuous Improvement
10 6 (2.09%) Configuration Management
11 5 (1.74%) Document Management
11 5 (1.74%) Time Management
11 5 (1.74%) Network Management
12 4 (1.39%) Android Development
Programming Languages
1 52 (18.12%) SQL
2 20 (6.97%) Java
3 9 (3.14%) JavaScript
3 9 (3.14%) PowerShell
4 8 (2.79%) Python
5 7 (2.44%) C
5 7 (2.44%) Perl
6 6 (2.09%) C#
7 4 (1.39%) PL/SQL
7 4 (1.39%) Shell Script
7 4 (1.39%) Jython
8 3 (1.05%) VBScript
8 3 (1.05%) VB.NET
9 2 (0.70%) PHP
10 1 (0.35%) ABAP
10 1 (0.35%) Ruby
10 1 (0.35%) X++
Qualifications
1 28 (9.76%) Degree
2 19 (6.62%) Security Cleared
3 14 (4.88%) SC Cleared
4 10 (3.48%) Microsoft Certification
5 6 (2.09%) Cisco Certification
6 5 (1.74%) CCNA
6 5 (1.74%) MCP
6 5 (1.74%) MCSE
7 3 (1.05%) VMware Certified Professional (VCP)
8 2 (0.70%) MCDST
8 2 (0.70%) MCITP
8 2 (0.70%) VCP5
8 2 (0.70%) MCSA
8 2 (0.70%) BC Cleared
8 2 (0.70%) DV Cleared
8 2 (0.70%) ITIL Certification
9 1 (0.35%) PMI Certification
9 1 (0.35%) SCSA
9 1 (0.35%) MOS
9 1 (0.35%) CCNP
Quality Assurance & Compliance
1 8 (2.79%) SLA
2 3 (1.05%) Sarbanes-Oxley
2 3 (1.05%) HIPAA
3 2 (0.70%) QA
4 1 (0.35%) ISO 8583
System Software
1 72 (25.09%) Active Directory
2 30 (10.45%) VMware Infrastructure
3 13 (4.53%) Hyper-V
4 11 (3.83%) VMware ESX
5 10 (3.48%) XenApp
6 8 (2.79%) vSphere
6 8 (2.79%) VMware ESXi
7 7 (2.44%) Terminal Services
8 5 (1.74%) Microsoft Virtual Server
8 5 (1.74%) XenDesktop
9 3 (1.05%) Microsoft App-V
9 3 (1.05%) VMware Server
9 3 (1.05%) BitLocker
10 2 (0.70%) XenServer
10 2 (0.70%) Citrix Presentation Server
11 1 (0.35%) DFS Replication
11 1 (0.35%) VirtualBox
11 1 (0.35%) Forefront TMG
11 1 (0.35%) ISA Server
Systems Management
1 12 (4.18%) SCCM
2 5 (1.74%) ARCserve
2 5 (1.74%) NetBackup
3 4 (1.39%) Backup Exec
3 4 (1.39%) Tivoli
4 3 (1.05%) Netcool
4 3 (1.05%) Norton AntiVirus
4 3 (1.05%) Cisco Prime
4 3 (1.05%) ServiceCenter
5 2 (0.70%) Icinga
5 2 (0.70%) Nagios
5 2 (0.70%) WSUS
5 2 (0.70%) TIBCO Hawk
5 2 (0.70%) ZENworks
5 2 (0.70%) SCOM
6 1 (0.35%) ZABBIX
6 1 (0.35%) WhatsUp Gold
6 1 (0.35%) SolarWinds Orion
6 1 (0.35%) CA Wily
6 1 (0.35%) Puppet
Vendors
1 68 (23.69%) Microsoft
2 56 (19.51%) VMware
3 29 (10.10%) Oracle
4 27 (9.41%) Cisco
5 26 (9.06%) Citrix
6 22 (7.67%) HP
7 20 (6.97%) IBM
8 15 (5.23%) Apple
9 7 (2.44%) Lotus
9 7 (2.44%) Splunk
10 6 (2.09%) Red Hat
10 6 (2.09%) Symantec
10 6 (2.09%) McAfee
10 6 (2.09%) Sun
11 5 (1.74%) Fidessa
11 5 (1.74%) SAP
11 5 (1.74%) Remedy
11 5 (1.74%) CheckPoint
11 5 (1.74%) TIBCO
11 5 (1.74%) NetApp
Cumbria
Capita - ITMS
Rate: £480 - £530 per day
Posted: 5 hours ago
West London
Interquest - IQ Public Sector
Rate: £180 - £187.50 per day
Posted: 6 hours ago
Ipswich, Suffolk
Lorien
Posted: 20 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £250 - £275 per annum
Posted: 4 days ago
Hertfordshire
CK Group
Rate: Competitive
Posted: 5 days ago
Ipswich, Suffolk
Lorien Resourcing
Posted: 6 days ago
London
Computer Futures
Rate: competitive
Posted: 11 days ago
Cumbria
Capita - ITMS
Rate: £480 - £530 per day
Posted: 14 days ago
City of London
Interquest - IQ Public Sector
Rate: £180 - £187.50 per day
Posted: 19 days ago
Rugby
Recruitment Genius
Rate: £20000 - £22000 per annum
Posted: 20 days ago
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £240.00 per day
Posted: 26 days ago
London
Hays IT - Uk Posting account
Rate: £150.00 - £170.00 per annum
Posted: 26 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £475 - £500 per day
Posted: 27 days ago
London
Computer Futures
Rate: competitive
Posted: 27 days ago