The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 280 379 363
Rank change year-on-year
+99 -16
Contract jobs requiring a Technical Support 357 177 209
As % of all contract IT jobs located in England 0.68% 0.37% 0.41%
As % of the Job Titles category 0.75% 0.40% 0.44%
Number of daily rates quoted 60 94 76
Average daily rate
Keep up to 90%
of your Daily Rate
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£278 £288 £253
Average daily rate % change year-on-year
-3.47% +13.74%
90% offered a daily rate of more than £179 £160 £139
10% offered a daily rate of more than £450 £500 £463
UK excluding London average daily rate £238 £230 £250
% change year-on-year
+3.26% -8.00%
Number of hourly rates quoted 41 22 38
Average hourly rate £15.50 £13.75 £14.50
Average hourly rate % change year-on-year
+12.72% -5.17%
90% offered a hourly rate of more than £11.00 £10.05 £9.70
10% offered a hourly rate of more than £23.80 £21.30 £22.75
UK excluding London average hourly rate £16.50 £14.00 £12.00
% change year-on-year
+17.85% +16.66%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47542 44396 47499
As % of all contract IT jobs located in England 90.64% 92.88% 93.28%
Number of daily rates quoted 30198 27395 27354
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 1944 1931 2369
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.30 £16.25 £17.50
% change year-on-year
+0.30% -7.14%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 22 October 2014.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 22 October 2014.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 71 £325 -27.77% 38
South East -11 48 £379 +51.50% 42
West Midlands -10 12 £225 - 7
East of England -23 11 £288 +30.68% 14
Yorkshire -7 8 £225 +25.87% 5
North West -21 7 £310 +55.00% 17
East Midlands -4 5 £318 -14.82% 4
South West -40 3 £241 -51.75% 9
North East -43 3 - -
Midlands - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 22 October 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 324 (59.34%) Microsoft
2 265 (48.53%) MS Excel
3 232 (42.49%) Microsoft Certification
4 219 (40.11%) CRM
5 192 (35.16%) Windows
6 88 (16.12%) Active Directory
7 87 (15.93%) MS Office
8 80 (14.65%) Windows 7
9 70 (12.82%) ITIL
10 66 (12.09%) MS Exchange
11 63 (11.54%) Windows Server 2008
12 62 (11.36%) SQL
13 60 (10.99%) Windows Server 2003
13 60 (10.99%) VMware
14 58 (10.62%) Linux
15 53 (9.71%) Finance
16 47 (8.61%) Windows XP
16 47 (8.61%) Citrix
17 40 (7.33%) UNIX
18 38 (6.96%) Exchange Server 2010
19 34 (6.23%) LAN
20 33 (6.04%) Oracle
20 33 (6.04%) VMware Infrastructure
21 30 (5.49%) SLA
22 29 (5.31%) WAN
22 29 (5.31%) SQL Server
22 29 (5.31%) Analytical Skills
23 28 (5.13%) Cisco
24 27 (4.95%) TCP/IP
25 26 (4.76%) Blackberry

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 22 October 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (12.09%) MS Exchange
2 38 (6.96%) Exchange Server 2010
3 22 (4.03%) Exchange Server 2007
4 20 (3.66%) Exchange Server 2003
5 14 (2.56%) IIS
6 12 (2.20%) SharePoint
7 10 (1.83%) IBM Notes
8 9 (1.65%) Blackberry Enterprise Server
9 7 (1.28%) Documentum
10 6 (1.10%) WebSphere
11 5 (0.92%) SharePoint 2010
11 5 (0.92%) Lync
12 4 (0.73%) Oracle Workflow
12 4 (0.73%) Exchange Server 2013
13 3 (0.55%) Lotus Domino
13 3 (0.55%) Apache
14 2 (0.37%) CMS
14 2 (0.37%) Tomcat
14 2 (0.37%) Exchange Server 2000
14 2 (0.37%) Drupal
Applications
1 265 (48.53%) MS Excel
2 87 (15.93%) MS Office
3 8 (1.47%) MS Visio
4 6 (1.10%) Spreadsheet
5 4 (0.73%) MS PowerPoint
6 2 (0.37%) AutoCAD
6 2 (0.37%) Adobe Illustrator
6 2 (0.37%) MS Project
7 1 (0.18%) Final Cut Pro
7 1 (0.18%) S-PLUS
7 1 (0.18%) FrameMaker
Business Applications
1 7 (1.28%) Oracle EBS R12
2 6 (1.10%) Oracle General Ledger
2 6 (1.10%) Oracle Receivables
3 5 (0.92%) Oracle Payables
3 5 (0.92%) ION MarketView
3 5 (0.92%) Oracle Applications
4 4 (0.73%) Oracle EBS
4 4 (0.73%) Oracle Financials
4 4 (0.73%) Oracle iProcurement
4 4 (0.73%) Oracle Cash Management
4 4 (0.73%) Oracle Assets
5 3 (0.55%) Oracle Procure-to-Pay
5 3 (0.55%) Summit
6 1 (0.18%) IntelliMatch
6 1 (0.18%) Oracle E-Business Tax
6 1 (0.18%) Infor M3
6 1 (0.18%) ReMetrica
6 1 (0.18%) Academy Housing
6 1 (0.18%) Cognos Planning
6 1 (0.18%) Dynamics AX
Cloud Services
1 2 (0.37%) Office 365
2 1 (0.18%) IaaS
2 1 (0.18%) Google Apps
Communications & Networking
1 34 (6.23%) LAN
2 29 (5.31%) WAN
3 27 (4.95%) TCP/IP
4 24 (4.40%) SAN
4 24 (4.40%) Firewall
5 21 (3.85%) DNS
6 16 (2.93%) Internet
7 15 (2.75%) Wireless
7 15 (2.75%) DHCP
8 13 (2.38%) VPN
9 11 (2.01%) VoIP
10 7 (1.28%) 3G
11 6 (1.10%) Intranet
11 6 (1.10%) Cisco ASA
12 5 (0.92%) Cisco IOS
12 5 (0.92%) IP Telephony
13 4 (0.73%) HTTP
14 3 (0.55%) Multicast
14 3 (0.55%) 4G
14 3 (0.55%) Radio Access Network
Database & Business Intelligence
1 29 (5.31%) SQL Server
2 8 (1.47%) SQL Server 2000
2 8 (1.47%) Data Warehouse
3 5 (0.92%) SQL Server 2008
3 5 (0.92%) DTS
4 4 (0.73%) Crystal Reports
4 4 (0.73%) Cognos Impromptu
4 4 (0.73%) Oracle Reports
5 3 (0.55%) PowerCenter
5 3 (0.55%) MySQL
5 3 (0.55%) PostgreSQL
5 3 (0.55%) PowerMart
6 2 (0.37%) SQLPlus
6 2 (0.37%) DB2
6 2 (0.37%) Informix
6 2 (0.37%) Oracle BI Publisher
6 2 (0.37%) SQL Server 2012
7 1 (0.18%) Oracle Database
7 1 (0.18%) Oracle BI EE
7 1 (0.18%) Oracle Database 11g
Development Applications
1 7 (1.28%) Visual Studio
2 3 (0.55%) Oracle Forms
3 2 (0.37%) JIRA
3 2 (0.37%) Oracle APEX
3 2 (0.37%) Team Foundation Server
General
1 53 (9.71%) Finance
2 23 (4.21%) Banking
3 15 (2.75%) Investment Banking
4 10 (1.83%) Retail
5 9 (1.65%) Telecoms
6 6 (1.10%) Back Office
7 5 (0.92%) Legal
8 4 (0.73%) Publishing
8 4 (0.73%) French Language
8 4 (0.73%) Spanish Language
9 3 (0.55%) German Language
9 3 (0.55%) Manufacturing
10 2 (0.37%) Front Office
10 2 (0.37%) Law
10 2 (0.37%) Military
10 2 (0.37%) Marketing
11 1 (0.18%) Japanese Language
11 1 (0.18%) General Ledger
11 1 (0.18%) Advertising
11 1 (0.18%) Financial Institution
Libraries, Frameworks & Software Standards
1 16 (2.93%) .NET
2 14 (2.56%) XML
3 10 (1.83%) HTML
4 8 (1.47%) ASP.NET
5 7 (1.28%) COM+
6 5 (0.92%) Middleware
7 4 (0.73%) WebSphere MQ
7 4 (0.73%) CSS
8 3 (0.55%) Web Services
8 3 (0.55%) XSLT
8 3 (0.55%) Rendezvous
9 2 (0.37%) FIXML
9 2 (0.37%) FpML
9 2 (0.37%) Application Packaging
9 2 (0.37%) FIX Protocol
9 2 (0.37%) WebSphere Message Broker
10 1 (0.18%) Oracle Fusion
10 1 (0.18%) Regular Expression
10 1 (0.18%) YAML
10 1 (0.18%) Software Packaging
Miscellaneous
1 29 (5.31%) Analytical Skills
2 26 (4.76%) Blackberry
3 25 (4.58%) AS400
4 24 (4.40%) iSeries
5 13 (2.38%) Clustering
6 6 (1.10%) Fixed Income
6 6 (1.10%) Video Conferencing
7 5 (0.92%) SWIFT
7 5 (0.92%) CMDB
7 5 (0.92%) Computer Science
7 5 (0.92%) Management Information System
8 4 (0.73%) Foreign Exchange (FX)
8 4 (0.73%) Thin Client
8 4 (0.73%) Equities
8 4 (0.73%) Fat Client
9 3 (0.55%) iPad
9 3 (0.55%) EPoS
9 3 (0.55%) PMI
9 3 (0.55%) CLARiiON
9 3 (0.55%) NHS
Operating Systems
1 192 (35.16%) Windows
2 80 (14.65%) Windows 7
3 63 (11.54%) Windows Server 2008
4 60 (10.99%) Windows Server 2003
5 58 (10.62%) Linux
6 47 (8.61%) Windows XP
7 40 (7.33%) UNIX
8 16 (2.93%) Windows Server 2012
9 14 (2.56%) Red Hat Enterprise Linux
10 11 (2.01%) Windows 8
11 10 (1.83%) Mac OS
12 8 (1.47%) HPUX
13 7 (1.28%) CentOS
13 7 (1.28%) Mac OS X
14 6 (1.10%) Windows Vista
15 5 (0.92%) OS/400
16 4 (0.73%) Windows 2000
16 4 (0.73%) Windows 2000 Server
17 3 (0.55%) Solaris
17 3 (0.55%) AIX
Processes & Methodologies
1 219 (40.11%) CRM
2 70 (12.82%) ITIL
3 16 (2.93%) ERP
4 15 (2.75%) Service Delivery
4 15 (2.75%) Migration
5 14 (2.56%) Service Management
6 11 (2.01%) PRINCE2
6 11 (2.01%) Configuration Management
7 10 (1.83%) Incident Management
8 9 (1.65%) Workflow
9 8 (1.47%) Change Management
10 7 (1.28%) Change Control
11 6 (1.10%) Project Management
11 6 (1.10%) Stakeholder Management
11 6 (1.10%) Business Intelligence
11 6 (1.10%) Load Balancing
11 6 (1.10%) Time Management
12 5 (0.92%) Business Continuity
12 5 (0.92%) Risk Management
12 5 (0.92%) Disaster Recovery
Programming Languages
1 62 (11.36%) SQL
2 18 (3.30%) Java
3 12 (2.20%) PowerShell
4 11 (2.01%) VB.NET
5 10 (1.83%) VB
5 10 (1.83%) Perl
5 10 (1.83%) PL/SQL
6 9 (1.65%) C#
7 8 (1.47%) JavaScript
7 8 (1.47%) VBScript
7 8 (1.47%) VB6
8 7 (1.28%) Python
9 6 (1.10%) PHP
10 5 (0.92%) VBA
11 4 (0.73%) Shell Script
12 2 (0.37%) C
12 2 (0.37%) T-SQL
12 2 (0.37%) ActionScript
12 2 (0.37%) ActionScript 2.0
13 1 (0.18%) Ruby
Qualifications
1 232 (42.49%) Microsoft Certification
2 23 (4.21%) Security Cleared
3 21 (3.85%) Degree
4 17 (3.11%) MCSE
5 15 (2.75%) SC Cleared
6 11 (2.01%) MCP
7 9 (1.65%) ITIL Foundation Certificate
8 8 (1.47%) PRINCE2 Certification
8 8 (1.47%) MCITP
9 6 (1.10%) A+ Certification
9 6 (1.10%) CCNA
9 6 (1.10%) Cisco Certification
10 5 (0.92%) DV Cleared
10 5 (0.92%) MCSA
11 4 (0.73%) MOS
12 3 (0.55%) PMI Certification
13 2 (0.37%) HND
13 2 (0.37%) ITIL Certification
13 2 (0.37%) VMware Certified Professional (VCP)
14 1 (0.18%) VCP5
Quality Assurance & Compliance
1 30 (5.49%) SLA
2 3 (0.55%) COBIT
3 2 (0.37%) Sarbanes-Oxley
4 1 (0.18%) PCI DSS
4 1 (0.18%) HIPAA
4 1 (0.18%) QA
4 1 (0.18%) GMP
System Software
1 88 (16.12%) Active Directory
2 33 (6.04%) VMware Infrastructure
3 16 (2.93%) Hyper-V
4 9 (1.65%) XenApp
5 6 (1.10%) vSphere
6 5 (0.92%) XenDesktop
6 5 (0.92%) Terminal Services
7 4 (0.73%) VMware ESX
8 3 (0.55%) VMware Server
8 3 (0.55%) Microsoft App-V
9 2 (0.37%) VMware ESXi
10 1 (0.18%) XenServer
10 1 (0.18%) Veritas Volume Manager
10 1 (0.18%) Veritas Cluster Server
10 1 (0.18%) Forefront TMG
10 1 (0.18%) vCloud
10 1 (0.18%) NFS
10 1 (0.18%) VMware Workstation
10 1 (0.18%) ISA Server
10 1 (0.18%) Firmware
Systems Management
1 24 (4.40%) SCCM
2 7 (1.28%) SCOM
3 6 (1.10%) Control-M
3 6 (1.10%) Backup Exec
4 5 (0.92%) ARCserve
5 4 (0.73%) WSUS
5 4 (0.73%) Puppet
6 3 (0.55%) Nagios
7 2 (0.37%) Norton AntiVirus
7 2 (0.37%) CA SiteMinder
7 2 (0.37%) Tivoli
7 2 (0.37%) SCOrch
8 1 (0.18%) Opscode Chef
8 1 (0.18%) SCSM
8 1 (0.18%) McAfee ePO
8 1 (0.18%) Tivoli Endpoint Manager
8 1 (0.18%) DameWare
Vendors
1 324 (59.34%) Microsoft
2 60 (10.99%) VMware
3 47 (8.61%) Citrix
4 33 (6.04%) Oracle
5 28 (5.13%) Cisco
6 25 (4.58%) HP
7 17 (3.11%) Red Hat
8 13 (2.38%) Apple
9 12 (2.20%) Lotus
9 12 (2.20%) IBM
10 9 (1.65%) Kaspersky
10 9 (1.65%) Symantec
11 8 (1.47%) Remedy
11 8 (1.47%) Dell
11 8 (1.47%) EMC
11 8 (1.47%) SolarWinds
12 6 (1.10%) Cognos
12 6 (1.10%) Informatica
12 6 (1.10%) F5
13 5 (0.92%) Splunk
Leicester, Leicestershire
Uniting Ambition
Rate: 280 - 300
Posted: 18 hours ago
West Yorkshire
Computer Futures
Rate: competitive
Posted: 5 days ago
West Midlands
Jumar Solutions
Posted: 7 days ago
South East London
Pertemps ERP
Rate: Fixed Term contract - up to £50,000
Posted: 9 days ago
Bromley
Hays IT - Uk Posting account
Rate: £500.00 - £600.00 per annum
Posted: 13 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: €650 - €700 per day
Posted: 20 days ago
London
Edward Carter Solutions
Rate: Market Rates
Posted: 21 days ago