The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 426 400 398
Rank change year-on-year
-26 -2
Contract jobs requiring a Technical Support 147 174 133
As % of all contract IT jobs located in England 0.30% 0.36% 0.32%
As % of the Job Titles category 0.32% 0.39% 0.34%
Number of daily rates quoted 59 97 50
Average daily rate
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of your Daily Rate
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£256 £241 £194
Average daily rate % change year-on-year
+6.21% +24.67%
90% offered a daily rate of more than £159 £150 £93
10% offered a daily rate of more than £453 £450 £393
UK excluding London average daily rate £263 £219 £140
% change year-on-year
+20.00% +56.25%
Number of hourly rates quoted 17 37 25
Average hourly rate £15.00 £18.00 £15.00
Average hourly rate % change year-on-year
-16.66% +20.00%
90% offered a hourly rate of more than £11.00 £12.27 £10.40
10% offered a hourly rate of more than £29.89 £32.50 £22.40
UK excluding London average hourly rate £14.50 £18.00 £13.50
% change year-on-year
-19.44% +33.33%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45619 44406 38688
As % of all contract IT jobs located in England 92.37% 92.57% 92.66%
Number of daily rates quoted 28722 27970 22842
Average daily rate £400 £397 £400
Average daily rate % change year-on-year
+0.75% -0.75%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1788 1844 1977
Average hourly rate £16.83 £17.00 £18.92
Average hourly rate % change year-on-year
-1.02% -10.14%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.00 £40.00 £42.00
UK excluding London average hourly rate £16.16 £16.75 £17.50
% change year-on-year
-3.52% -4.28%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 26 May 2015.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 26 May 2015.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 46 £275 -12.00% 30
South West +21 22 £200 +53.84% 6
South East -20 22 £170 -36.44% 34
North West -17 14 £505 +134.88% 7
East of England -12 12 £288 +51.31% 11
East Midlands -4 11 £326 +196.59% 2
West Midlands -7 10 £313 +38.88% 8
Yorkshire -22 9 £225 -48.71% 10
North East -14 1 £240 -9.43% 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 26 May 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 145 (50.17%) Windows
2 88 (30.45%) ITIL
3 75 (25.95%) Microsoft
4 70 (24.22%) Active Directory
5 58 (20.07%) Linux
6 57 (19.72%) VMware
7 49 (16.96%) UNIX
7 49 (16.96%) SQL
8 39 (13.49%) Finance
8 39 (13.49%) Windows Server 2008
9 38 (13.15%) Windows 7
9 38 (13.15%) MS Office
10 33 (11.42%) MS Exchange
10 33 (11.42%) TCP/IP
11 30 (10.38%) Windows Server 2003
11 30 (10.38%) VMware Infrastructure
12 27 (9.34%) Security Cleared
13 26 (9.00%) Cisco
14 25 (8.65%) Citrix
14 25 (8.65%) Degree
15 24 (8.30%) Analytical Skills
15 24 (8.30%) Oracle
15 24 (8.30%) Service Management
16 23 (7.96%) Windows Server 2012
17 22 (7.61%) SC Cleared
17 22 (7.61%) HP
17 22 (7.61%) DNS
18 20 (6.92%) IBM
18 20 (6.92%) SQL Server
18 20 (6.92%) Java

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 26 May 2015, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (11.42%) MS Exchange
2 20 (6.92%) IIS
3 18 (6.23%) SharePoint
4 15 (5.19%) Exchange Server 2010
5 14 (4.84%) WebSphere
5 14 (4.84%) Tomcat
6 13 (4.50%) WebSphere Application Server
7 11 (3.81%) IBM HTTP Server
8 10 (3.46%) Exchange Server 2007
8 10 (3.46%) Lync
9 7 (2.42%) IBM Notes
10 6 (2.08%) WebLogic
10 6 (2.08%) Exchange Server 2003
10 6 (2.08%) Blackberry Enterprise Server
11 5 (1.73%) BizTalk Server
11 5 (1.73%) Adobe Experience Manager
11 5 (1.73%) Exchange Server 2013
12 3 (1.04%) SharePoint 2013
12 3 (1.04%) SharePoint 2010
12 3 (1.04%) WorkSite
Applications
1 38 (13.15%) MS Office
2 19 (6.57%) MS Excel
3 4 (1.38%) MS PowerPoint
4 2 (0.69%) Spreadsheet
5 1 (0.35%) InfoPath
Business Applications
1 2 (0.69%) BusinessWorks
2 1 (0.35%) BASE24
2 1 (0.35%) Dynamics AX
2 1 (0.35%) ResourceLink
2 1 (0.35%) SAP ERP
2 1 (0.35%) Remedy ITSM
2 1 (0.35%) Bloomberg TOMS
2 1 (0.35%) Tridion
2 1 (0.35%) Agresso
Cloud Services
1 13 (4.50%) Office 365
2 5 (1.73%) Google Analytics
3 3 (1.04%) Microsoft Azure
3 3 (1.04%) Mimecast
4 2 (0.69%) Amazon AWS
4 2 (0.69%) Google Apps
5 1 (0.35%) IaaS
Communications & Networking
1 33 (11.42%) TCP/IP
2 22 (7.61%) DNS
3 20 (6.92%) Firewall
4 19 (6.57%) SAN
4 19 (6.57%) LAN
5 17 (5.88%) HTTP
6 16 (5.54%) WAN
7 13 (4.50%) LDAP
8 12 (4.15%) DHCP
9 11 (3.81%) Internet
10 9 (3.11%) SSL
11 8 (2.77%) Wireless
12 7 (2.42%) NAS
12 7 (2.42%) Intranet
13 6 (2.08%) VPN
13 6 (2.08%) SMS
13 6 (2.08%) VoIP
14 5 (1.73%) FTP
14 5 (1.73%) Wi-Fi
14 5 (1.73%) Radio Access Network
Database & Business Intelligence
1 20 (6.92%) SQL Server
2 11 (3.81%) DB2
3 5 (1.73%) Relational Database
4 3 (1.04%) RDBMS
4 3 (1.04%) SQL Server Reporting Services
5 2 (0.69%) SQL Server 2005
5 2 (0.69%) Data Warehouse
5 2 (0.69%) IDOL
5 2 (0.69%) SQL Server 2008
6 1 (0.35%) MongoDB
6 1 (0.35%) NoSQL
6 1 (0.35%) SAP HANA
6 1 (0.35%) Oracle Database
6 1 (0.35%) MySQL
6 1 (0.35%) SAP BW
6 1 (0.35%) SQL Server Integration Services
6 1 (0.35%) SQL Server Analysis Services
Development Applications
1 7 (2.42%) Ant
2 4 (1.38%) Team Foundation Server
3 2 (0.69%) Octopus Deploy
4 1 (0.35%) Visual Studio
4 1 (0.35%) Oracle Forms
4 1 (0.35%) Introscope
General
1 39 (13.49%) Finance
2 17 (5.88%) Telecoms
3 12 (4.15%) Front Office
4 10 (3.46%) Banking
5 6 (2.08%) Retail
6 5 (1.73%) Law
6 5 (1.73%) Investment Banking
7 4 (1.38%) Legal
7 4 (1.38%) Financial Institution
8 3 (1.04%) Marketing
9 2 (0.69%) Publishing
9 2 (0.69%) Military
10 1 (0.35%) Automotive
10 1 (0.35%) Mandarin Language
10 1 (0.35%) Japanese Language
10 1 (0.35%) Norwegian Language
10 1 (0.35%) Spanish Language
10 1 (0.35%) Back Office
10 1 (0.35%) Manufacturing
10 1 (0.35%) Advertising
Libraries, Frameworks & Software Standards
1 13 (4.50%) HTML
2 12 (4.15%) .NET
2 12 (4.15%) CSS
3 10 (3.46%) FIX Protocol
4 9 (3.11%) Middleware
5 7 (2.42%) HTML5
5 7 (2.42%) CSS3
6 5 (1.73%) jQuery
7 3 (1.04%) TIBCO EMS
7 3 (1.04%) Web Services
8 2 (0.69%) XML
8 2 (0.69%) JSON
8 2 (0.69%) ASP.NET
8 2 (0.69%) SAML
8 2 (0.69%) RESTful
9 1 (0.35%) OpenID
9 1 (0.35%) iOS SDK
9 1 (0.35%) OAuth2
9 1 (0.35%) OAuth
9 1 (0.35%) Software Packaging
Miscellaneous
1 24 (8.30%) Analytical Skills
2 15 (5.19%) Computer Science
3 12 (4.15%) Management Information System
4 11 (3.81%) Blackberry
5 8 (2.77%) Data Centre
6 7 (2.42%) Client/Server
7 6 (2.08%) Smartcard
7 6 (2.08%) Clustering
8 5 (1.73%) NHS
9 4 (1.38%) Mobile App
10 3 (1.04%) iSeries
10 3 (1.04%) Fixed Income
10 3 (1.04%) Thin Client
10 3 (1.04%) AS400
10 3 (1.04%) Fat Client
11 2 (0.69%) Video Conferencing
11 2 (0.69%) Web 2.0
11 2 (0.69%) Enterprise Storage
11 2 (0.69%) Social Media
11 2 (0.69%) Learning Management System
Operating Systems
1 145 (50.17%) Windows
2 58 (20.07%) Linux
3 49 (16.96%) UNIX
4 39 (13.49%) Windows Server 2008
5 38 (13.15%) Windows 7
6 30 (10.38%) Windows Server 2003
7 23 (7.96%) Windows Server 2012
8 20 (6.92%) Solaris
9 15 (5.19%) Windows XP
10 13 (4.50%) Windows 8
11 12 (4.15%) HPUX
12 11 (3.81%) AIX
12 11 (3.81%) CentOS
12 11 (3.81%) Red Hat Enterprise Linux
13 10 (3.46%) Apple iOS
13 10 (3.46%) Windows NT
13 10 (3.46%) Ubuntu
14 9 (3.11%) Android
15 8 (2.77%) Windows 2000
16 4 (1.38%) Mac OS X
Processes & Methodologies
1 88 (30.45%) ITIL
2 24 (8.30%) Service Management
3 14 (4.84%) Project Management
3 14 (4.84%) Root Cause Analysis
4 13 (4.50%) E-Commerce
5 12 (4.15%) Workflow
5 12 (4.15%) Incident Management
6 10 (3.46%) Continuous Improvement
6 10 (3.46%) Change Management
7 9 (3.11%) Service Delivery
8 8 (2.77%) Migration
9 7 (2.42%) Asset Management
9 7 (2.42%) Configuration Management
9 7 (2.42%) Knowledge Management
10 6 (2.08%) Problem Management
10 6 (2.08%) Capacity Planning
10 6 (2.08%) Stakeholder Management
10 6 (2.08%) Scrum
11 5 (1.73%) Document Management
11 5 (1.73%) Agile Software Development
Programming Languages
1 49 (16.96%) SQL
2 20 (6.92%) Java
3 12 (4.15%) JavaScript
4 10 (3.46%) PowerShell
5 9 (3.11%) Python
6 8 (2.77%) C#
7 6 (2.08%) Perl
8 5 (1.73%) Jython
9 4 (1.38%) Shell Script
9 4 (1.38%) PHP
10 3 (1.04%) VBScript
10 3 (1.04%) VB.NET
10 3 (1.04%) C
11 2 (0.69%) X++
11 2 (0.69%) PL/SQL
12 1 (0.35%) VB
12 1 (0.35%) C++
12 1 (0.35%) Ruby
12 1 (0.35%) ABAP
12 1 (0.35%) VBA
Qualifications
1 27 (9.34%) Security Cleared
2 25 (8.65%) Degree
3 22 (7.61%) SC Cleared
4 9 (3.11%) Microsoft Certification
5 6 (2.08%) MCP
6 5 (1.73%) MCSE
7 4 (1.38%) Cisco Certification
8 3 (1.04%) CCNA
8 3 (1.04%) ITIL Certification
9 2 (0.69%) DV Cleared
9 2 (0.69%) VMware Certified Professional (VCP)
9 2 (0.69%) MCDST
9 2 (0.69%) MCITP
9 2 (0.69%) MCSA
10 1 (0.35%) CCNP
10 1 (0.35%) CISSP
10 1 (0.35%) Sun Certification
10 1 (0.35%) PMI Certification
10 1 (0.35%) SCSA
10 1 (0.35%) MOS
Quality Assurance & Compliance
1 11 (3.81%) SLA
2 3 (1.04%) QA
3 1 (0.35%) ISO 8583
System Software
1 70 (24.22%) Active Directory
2 30 (10.38%) VMware Infrastructure
3 15 (5.19%) Hyper-V
4 8 (2.77%) VMware ESXi
5 7 (2.42%) vSphere
5 7 (2.42%) XenApp
5 7 (2.42%) VMware ESX
6 6 (2.08%) Terminal Services
6 6 (2.08%) Microsoft Virtual Server
7 4 (1.38%) XenDesktop
8 2 (0.69%) Citrix Presentation Server
8 2 (0.69%) VMware Server
8 2 (0.69%) Microsoft App-V
9 1 (0.35%) Terminal Server
9 1 (0.35%) XenServer
9 1 (0.35%) DFS Replication
9 1 (0.35%) VirtualBox
Systems Management
1 13 (4.50%) SCCM
2 6 (2.08%) NetBackup
3 5 (1.73%) Backup Exec
3 5 (1.73%) ARCserve
4 4 (1.38%) Norton AntiVirus
5 3 (1.04%) ServiceCenter
5 3 (1.04%) Cisco Prime
5 3 (1.04%) Netcool
6 2 (0.69%) Tivoli
6 2 (0.69%) Nagios
6 2 (0.69%) TIBCO Hawk
6 2 (0.69%) ZENworks
6 2 (0.69%) WSUS
6 2 (0.69%) SCOM
6 2 (0.69%) Icinga
7 1 (0.35%) Casper Suite
7 1 (0.35%) AirWatch
7 1 (0.35%) ZABBIX
7 1 (0.35%) WhatsUp Gold
7 1 (0.35%) SolarWinds Orion
Vendors
1 75 (25.95%) Microsoft
2 57 (19.72%) VMware
3 26 (9.00%) Cisco
4 25 (8.65%) Citrix
5 24 (8.30%) Oracle
6 22 (7.61%) HP
7 20 (6.92%) IBM
8 11 (3.81%) Apple
9 10 (3.46%) Google
10 8 (2.77%) Splunk
10 8 (2.77%) Symantec
11 7 (2.42%) Lotus
11 7 (2.42%) Sun
12 6 (2.08%) Adobe
12 6 (2.08%) Red Hat
12 6 (2.08%) McAfee
13 5 (1.73%) TIBCO
13 5 (1.73%) Fidessa
13 5 (1.73%) AppSense
14 4 (1.38%) Planview
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £17.00 per hour
Posted: 11 hours ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: Up to £42,000 per annum 12 Month Fixed Term
Posted: 15 hours ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: Up to £35,000 per annum 9 Months Fixed Term
Posted: 15 hours ago
Northampton
Recruitment Genius
Rate: £17000 - £20000 per annum
Posted: 6 days ago
Bristol
Nigel Frank International Limited - Newcastle
Rate: £450 - £500 per day
Posted: 7 days ago