Technical Support Contracts in England
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Technical Support
Rank 378 350 309
Rank change year-on-year
-28 -41
Contract jobs requiring a Technical Support 135 218 298
As % of all contract IT jobs located in England 0.325% 0.409% 0.530%
As % of the Job Titles category 0.351% 0.442% 0.572%
Number of daily rates quoted 49 95 138
Average daily rate £210 £240 £278
Average daily rate % change year-on-year
-12.50% -13.51%
90% offered a daily rate of more than £93 £140 £135
10% offered a daily rate of more than £395 £433 £454
UK excluding London average daily rate £140 £233 £223
% change year-on-year
-39.78% +4.49%
Number of hourly rates quoted 26 49 48
Average hourly rate £14.67 £16.66 £17.00
Average hourly rate % change year-on-year
-11.95% -2.00%
90% offered a hourly rate of more than £10.31 £12.45 £9.50
10% offered a hourly rate of more than £22.25 £29.50 £25.65
UK excluding London average hourly rate £13.50 £15.25 £16.00
% change year-on-year
-11.47% -4.68%
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category		 38421 49352 52077
As % of all contract IT jobs located in England 92.41% 92.53% 92.68%
Number of daily rates quoted 22588 27902 28893
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £246 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1983 2412 2765
Average hourly rate £19.00 £18.50 £20.00
Average hourly rate % change year-on-year
+2.70% -7.50%
90% offered a hourly rate of more than £11.21 £11.00 £11.00
10% offered a hourly rate of more than £41.86 £40.00 £40.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Technical Support
UK

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support across the England region as a proportion of the total demand within the Job Titles category.

England Technical Support Jobs Demand Trend

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

England Technical Support Daily Rate Trend

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 24 May 2013.

England Technical Support Daily Rate Histogram

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

England Technical Support Hourly Rate Trend

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 24 May 2013.

England Technical Support Hourly Rate Histogram

Technical Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
London +7 57 £325 +30.00%
South East -12 31 £235 -27.69%
Yorkshire +7 16 £126 -31.89%
North West +10 9 - -
West Midlands +3 9 £93 -58.88%
East of England +12 7 £225 +28.57%
South West +25 4 £140 -6.66%
East Midlands -5 2 £331 +289.55%
North East +9 1 - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 167 (54.40%) Windows
2 96 (31.27%) Microsoft
3 88 (28.66%) Active Directory
4 66 (21.50%) MS Office
4 66 (21.50%) Windows 7
5 63 (20.52%) VMware
6 57 (18.57%) MS Excel
6 57 (18.57%) Windows Server 2008
7 53 (17.26%) Windows Server 2003
8 52 (16.94%) MS Exchange
9 51 (16.61%) Citrix
10 47 (15.31%) Windows XP
11 46 (14.98%) SQL
12 45 (14.66%) ITIL
13 44 (14.33%) Finance
14 39 (12.70%) SQL Server
15 31 (10.10%) TCP/IP
15 31 (10.10%) VMware Infrastructure
16 27 (8.795%) LAN
16 27 (8.795%) SharePoint
17 25 (8.143%) Microsoft Certification
18 24 (7.818%) Service Delivery
19 23 (7.492%) Security Cleared
20 21 (6.840%) SCCM
20 21 (6.840%) DNS
21 20 (6.515%) WAN
21 20 (6.515%) SAN
21 20 (6.515%) Linux
21 20 (6.515%) Project Management
21 20 (6.515%) Exchange Server 2010

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (2.280%) .NET
1 7 (2.280%) Middleware
2 6 (1.954%) XML
3 4 (1.303%) HTML
4 3 (0.977%) Application Packaging
5 2 (0.651%) WebSphere
5 2 (0.651%) XML Messaging
5 2 (0.651%) COM
6 1 (0.326%) XHTML
6 1 (0.326%) CSS
6 1 (0.326%) JSP
6 1 (0.326%) SOAP
6 1 (0.326%) Struts
6 1 (0.326%) ASP
6 1 (0.326%) ASP.NET
6 1 (0.326%) J2EE
6 1 (0.326%) WAP
6 1 (0.326%) FpML
6 1 (0.326%) .NET Framework
6 1 (0.326%) Windows SharePoint Services
Application Platforms
1 52 (16.94%) MS Exchange
2 27 (8.795%) SharePoint
3 20 (6.515%) Exchange Server 2010
4 15 (4.886%) Exchange Server 2007
5 11 (3.583%) Exchange Server 2003
6 10 (3.257%) Blackberry Enterprise Server
7 8 (2.606%) IIS
8 6 (1.954%) Lotus Notes
9 4 (1.303%) SharePoint 2010
10 3 (0.977%) CICS
11 2 (0.651%) Lync
11 2 (0.651%) Oracle Workflow
11 2 (0.651%) BizTalk Server
11 2 (0.651%) Lotus Domino
12 1 (0.326%) SAS
12 1 (0.326%) Apache
12 1 (0.326%) MTS
12 1 (0.326%) Tomcat
12 1 (0.326%) WebSphere Application Server
12 1 (0.326%) WebLogic
Applications
1 66 (21.50%) MS Office
2 57 (18.57%) MS Excel
3 6 (1.954%) Spreadsheet
4 3 (0.977%) MS Visio
5 1 (0.326%) MS Project
5 1 (0.326%) MS PowerPoint
Business Applications
1 4 (1.303%) Oracle EBS R12
1 4 (1.303%) Aligne
1 4 (1.303%) ZaiNet
1 4 (1.303%) Sage 1000
1 4 (1.303%) Endur
2 3 (0.977%) Oracle EBS
3 1 (0.326%) Oracle Financials
3 1 (0.326%) Remedy ITSM
3 1 (0.326%) Dynamics NAV
3 1 (0.326%) Dynamics CRM
3 1 (0.326%) RMDS
3 1 (0.326%) 3000 Xtra
Communications & Networking
1 31 (10.10%) TCP/IP
2 27 (8.795%) LAN
3 21 (6.840%) DNS
4 20 (6.515%) WAN
4 20 (6.515%) SAN
5 19 (6.189%) Internet
5 19 (6.189%) DHCP
6 14 (4.560%) VPN
7 13 (4.235%) Firewall
8 10 (3.257%) VoIP
9 8 (2.606%) Wireless
10 7 (2.280%) HTTP
10 7 (2.280%) VLAN
11 5 (1.629%) GPRS
12 4 (1.303%) IP Telephony
13 3 (0.977%) 3G
14 2 (0.651%) Network Security
14 2 (0.651%) MPLS
14 2 (0.651%) ADSL
15 1 (0.326%) ATM
Database & Business Intelligence
1 39 (12.70%) SQL Server
2 8 (2.606%) SQL Server 2008
3 6 (1.954%) SQL Server 2005
4 3 (0.977%) SQLPlus
4 3 (0.977%) SQL Server Integration Services
4 3 (0.977%) SQL Server Reporting Services
5 2 (0.651%) SQL Server Analysis Services
5 2 (0.651%) Crystal Reports
5 2 (0.651%) Data Warehouse
5 2 (0.651%) Oracle 8/8i
6 1 (0.326%) Cognos Impromptu
6 1 (0.326%) Oracle Reports
6 1 (0.326%) DB2
6 1 (0.326%) OLAP
6 1 (0.326%) Oracle 10g
6 1 (0.326%) Oracle 11g
6 1 (0.326%) Data Mart
6 1 (0.326%) Microsoft Analysis Services
Development Applications
1 3 (0.977%) ChangeMan
2 2 (0.651%) Team Foundation Server
3 1 (0.326%) Oracle Forms
3 1 (0.326%) Visual Studio
3 1 (0.326%) JDeveloper
3 1 (0.326%) MSI
3 1 (0.326%) JIRA
General
1 44 (14.33%) Finance
2 16 (5.212%) Banking
3 14 (4.560%) Telecoms
4 7 (2.280%) Retail
4 7 (2.280%) Investment Banking
5 6 (1.954%) Back Office
6 5 (1.629%) German Language
7 4 (1.303%) Law
7 4 (1.303%) Manufacturing
8 3 (0.977%) Advertising
8 3 (0.977%) Front Office
9 2 (0.651%) Music
9 2 (0.651%) Portuguese Language
9 2 (0.651%) Spanish Language
9 2 (0.651%) Publishing
9 2 (0.651%) Legal
9 2 (0.651%) Financial Institution
10 1 (0.326%) Games
10 1 (0.326%) Military
10 1 (0.326%) French Language
Miscellaneous
1 19 (6.189%) Blackberry
2 9 (2.932%) Management Information System
3 8 (2.606%) Fat Client
3 8 (2.606%) Thin Client
4 6 (1.954%) iPhone
5 5 (1.629%) Mainframe
6 4 (1.303%) Derivative
6 4 (1.303%) NHS
7 3 (0.977%) Clustering
7 3 (0.977%) Data Integration
7 3 (0.977%) Video Conferencing
7 3 (0.977%) iPad
7 3 (0.977%) SWIFT
8 2 (0.651%) Mobile App
8 2 (0.651%) Data Protection Act
8 2 (0.651%) Chemistry
8 2 (0.651%) Computer Science
8 2 (0.651%) Replication
8 2 (0.651%) Foreign Exchange (FX)
8 2 (0.651%) Client/Server
Operating Systems
1 167 (54.40%) Windows
2 66 (21.50%) Windows 7
3 57 (18.57%) Windows Server 2008
4 53 (17.26%) Windows Server 2003
5 47 (15.31%) Windows XP
6 20 (6.515%) Linux
7 18 (5.863%) Windows 2000
8 16 (5.212%) UNIX
9 11 (3.583%) Windows Vista
10 8 (2.606%) Windows 2000 Server
11 6 (1.954%) Solaris
12 4 (1.303%) SUSE
13 3 (0.977%) Mac OS X
13 3 (0.977%) zOS
13 3 (0.977%) Android
14 2 (0.651%) AIX
15 1 (0.326%) Windows NT
15 1 (0.326%) NetWare
15 1 (0.326%) i5/OS
15 1 (0.326%) Red Hat Enterprise Linux
Processes & Methodologies
1 45 (14.66%) ITIL
2 24 (7.818%) Service Delivery
3 20 (6.515%) Project Management
4 17 (5.537%) Migration
5 14 (4.560%) Disaster Recovery
5 14 (4.560%) Service Management
6 13 (4.235%) Problem Management
7 11 (3.583%) Time Management
7 11 (3.583%) Incident Management
8 7 (2.280%) Data Analysis
9 6 (1.954%) Root Cause Analysis
9 6 (1.954%) Data Protection
9 6 (1.954%) PRINCE2
9 6 (1.954%) CRM
10 5 (1.629%) Change Management
10 5 (1.629%) Operations Management
10 5 (1.629%) Performance Management
10 5 (1.629%) Systems Analysis
11 4 (1.303%) Asset Management
11 4 (1.303%) Release Management
Programming Languages
1 46 (14.98%) SQL
2 10 (3.257%) VBA
3 8 (2.606%) Java
4 7 (2.280%) Bash shell
5 5 (1.629%) C#
6 4 (1.303%) T-SQL
6 4 (1.303%) VB
6 4 (1.303%) PL/SQL
7 3 (0.977%) VB.NET
7 3 (0.977%) COBOL
7 3 (0.977%) PowerShell
8 2 (0.651%) Shell Script
8 2 (0.651%) VBScript
8 2 (0.651%) JavaScript
9 1 (0.326%) Perl
9 1 (0.326%) C
9 1 (0.326%) ActionScript
9 1 (0.326%) REXX
9 1 (0.326%) VB6
9 1 (0.326%) ActionScript 2.0
Qualifications
1 25 (8.143%) Microsoft Certification
2 23 (7.492%) Security Cleared
3 16 (5.212%) MCP
3 16 (5.212%) SC Cleared
4 13 (4.235%) MCSE
5 11 (3.583%) Degree
6 7 (2.280%) MCSA
7 6 (1.954%) CCNA
7 6 (1.954%) Cisco Certification
8 4 (1.303%) MCDST
8 4 (1.303%) ITIL Certification
8 4 (1.303%) HNC
9 3 (0.977%) BC Cleared
9 3 (0.977%) DV Cleared
9 3 (0.977%) MCITP
9 3 (0.977%) VMware Certified Professional (VCP)
10 2 (0.651%) VCP4
10 2 (0.651%) VCP5
10 2 (0.651%) MOS
10 2 (0.651%) ACSA
Quality Assurance & Compliance
1 18 (5.863%) SLA
2 5 (1.629%) QA
3 1 (0.326%) PCI DSS
3 1 (0.326%) ISO/IEC 27001
System Software
1 88 (28.66%) Active Directory
2 31 (10.10%) VMware Infrastructure
3 15 (4.886%) Hyper-V
4 14 (4.560%) XenApp
5 13 (4.235%) vSphere
6 9 (2.932%) XenDesktop
7 8 (2.606%) Terminal Services
8 7 (2.280%) VMware ESX
8 7 (2.280%) Forefront TMG
9 6 (1.954%) Microsoft App-V
10 5 (1.629%) ISA Server
11 3 (0.977%) VMware ESXi
11 3 (0.977%) XenServer
12 2 (0.651%) VMware Workstation
12 2 (0.651%) Terminal Server
13 1 (0.326%) Xen
13 1 (0.326%) UAG
13 1 (0.326%) DFS Replication
Systems Management
1 21 (6.840%) SCCM
2 9 (2.932%) Backup Exec
3 7 (2.280%) SCOM
4 6 (1.954%) HP SIM
4 6 (1.954%) WSUS
5 4 (1.303%) Norton AntiVirus
6 3 (0.977%) ARCserve
6 3 (0.977%) Control-M
6 3 (0.977%) Symantec Enterprise Vault
7 2 (0.651%) NetBackup
7 2 (0.651%) BMC PATROL
8 1 (0.326%) Systems Management Server (SMS)
8 1 (0.326%) DameWare
8 1 (0.326%) McAfee ePO
8 1 (0.326%) WhatsUp Gold
8 1 (0.326%) CA Wily
Vendors
1 96 (31.27%) Microsoft
2 63 (20.52%) VMware
3 51 (16.61%) Citrix
4 19 (6.189%) HP
5 17 (5.537%) Cisco
6 15 (4.886%) Oracle
7 14 (4.560%) Symantec
8 13 (4.235%) NetApp
9 8 (2.606%) Lotus
9 8 (2.606%) Intel
10 7 (2.280%) CommVault
11 6 (1.954%) OpenLink
12 5 (1.629%) Dell
12 5 (1.629%) Sage
12 5 (1.629%) AppSense
13 4 (1.303%) SunGard
14 3 (0.977%) Avaya
14 3 (0.977%) Bloomberg
14 3 (0.977%) ProCurve
14 3 (0.977%) Speakerbus
Technical Support Analyst ( VMware / Citrix / AD ) - London
Central London / West End
Technical Support Analyst VMware; Citrix XenApp; Active Directory (group policies); Server 2008... Our client are currently migration from Novel to Microsoft and require an experience Technical Support Analyst...
Lucid Support Services
Rate: Competitive Market Rates
Posted: 17 May 2013
Technical Support
Harlow, South East
The client is looking for someone with a mixture of 1st/2nd line experience: Essential Skills: 3+ years experience of providing IT/desktop support (ideally related to product...
Computer Futures
Posted: 15 May 2013
NOC Technical Support Advisor
Maidenhead, Berkshire
NOC 1st /2nd line Technical Support Advisor - Windows/ Linux/ Networking... Additional Info: Shift work required A leading ISP based in Maidenhead are looking for a 1st / 2nd line...
Randstad Technologies
Rate: £13.00 - £15 per hour
Posted: 21 May 2013
Technical Support Analyst
Uxbridge, Middlesex
Key Skills in the following are Mandatory: - Experience in Support environments on a 1st line/2nd line or helpdesk level - A Linux or Unix background - Strong awareness of...
Connections Recruitment Ltd.
Rate: £15 - £18 per hour
Posted: 23 May 2013
Technical Support
Birmingham, West Midlands
3rd Line Support Role- Birmingham- 300 p/d An opportunity has become available for a 3rd line Support Engineer to work for our client based in a central...
Progressive Recruitment
Rate: £250 - £300 per annum
Posted: 15 May 2013
Technical Support Engineer - Contract - Reading
Reading, Berkshire
As a Technical Support Engineer you will have extensive experience in Session/System Manager, Avaya Communication Manager, Call Recording (ACR/Eventra/Red Box). You will have extensive Helpdesk...
Austin Fraser
Rate: £1 per day
Posted: 21 May 2013
Technical Support
Suffolk, East Anglia
Technical Support- £16-19 per hour (3 month contract - With extension or to become permanent) Must have skills in Cisco (Routers, firewalls, and switches) LAN/WAN ITIL CCNA...
Progressive Recruitment
Posted: 23 May 2013
Technical Support Engineer
Gloucestershire
This may include collation and formatting data *Provide configuration of the tool and support/maintenance of the 'license collector' *Support the testing of the application, in providing use...
Advantage Resourcing
Posted: 20 May 2013
Treasury Technical Support Team Lead
City, London
Treasury technical support urgently required by prestigious travel organisation based in Central London. The position is an immediate requirement and is seeking an individual with experience working within...
Rullion IT Plus
Rate: £300 - £375 per day
Posted: 22 May 2013
Air C2 Technical Support - Bristol
Bristol, South West
Both Projects have captured the majority of their Security Requirements and require specialist Security contractor support to provide advice, draft security documents, review contractor documents and to support...
LA International Computer Consultants Ltd.
Posted: 21 May 2013
About us| Contact us| Copyright| Disclaimer| Privacy Policy & Cookies
Last Updated Friday 24 May 2013
IT Jobs Watch, Tracking the IT Job Market
Copyright © 2004-2013 Paradigm Software (UK) Limited. All rights reserved.