The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Technical Support
UK / England
Rank 509 431 448
Rank change year-on-year
-78 +17
Contract jobs requiring a Technical Support 71 168 140
As % of all contract IT jobs located in England 0.17% 0.36% 0.30%
As % of the Job Titles category 0.18% 0.38% 0.31%
Number of daily rates quoted 46 99 84
Median daily rate £213 £250 £300
Median daily rate % change year-on-year
-15.00% -16.66%
90% offered a daily rate of more than £130 £149 £181
10% offered a daily rate of more than £380 £400 £525
UK excluding London median daily rate £186 £263 £280
% change year-on-year
-29.33% -6.25%
Number of hourly rates quoted 4 27 19
Median hourly rate £13.25 £12.50 £16.75
Median hourly rate % change year-on-year
+6.00% -25.37%
90% offered a hourly rate of more than £12.65 £9.71 £10.25
10% offered a hourly rate of more than £17.70 £69.40 £41.25
UK excluding London median hourly rate £13.50 £14.00 £14.00
% change year-on-year
-3.57% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39818 44786 44510
As % of all contract IT jobs located in England 94.68% 95.09% 94.75%
Number of daily rates quoted 26184 29231 27803
Median daily rate £425 £423 £400
Median daily rate % change year-on-year
+0.59% +5.62%
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £589 £565
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1392 1510 1751
Median hourly rate £19.00 £17.50 £17.50
Median hourly rate % change year-on-year
+8.57% -
90% offered a hourly rate of more than £11.32 £11.08 £11.00
10% offered a hourly rate of more than £47.00 £48.00 £42.00
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 28 February 2017.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 32 £245 -2.00% 16
East of England -2 13 £200 -23.80% 7
East Midlands +8 8 £195 -29.09% 4
South East -25 8 £225 -8.62% 14
North West +15 5 £258 -35.62% 8
Yorkshire +12 2 £120 -68.00% 2
West Midlands +5 2 - - 8
South West -11 1 £320 +40.65% 4
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 February 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 86 (49.43%) Windows
2 56 (32.18%) Microsoft
3 55 (31.61%) Active Directory
4 42 (24.14%) VMware
5 38 (21.84%) Windows 7
6 28 (16.09%) VMware Infrastructure
7 27 (15.52%) Cisco
7 27 (15.52%) MS Excel
7 27 (15.52%) Linux
8 26 (14.94%) ITIL
8 26 (14.94%) SQL
9 25 (14.37%) TCP/IP
9 25 (14.37%) Windows Server
10 24 (13.79%) MS Office
11 22 (12.64%) Unix
12 21 (12.07%) Windows 10
12 21 (12.07%) Firewall
13 20 (11.49%) LAN
14 18 (10.34%) Service Management
15 17 (9.77%) Wireless
16 16 (9.20%) vSphere
16 16 (9.20%) Splunk
16 16 (9.20%) Information Security
16 16 (9.20%) Finance
16 16 (9.20%) WAN
16 16 (9.20%) SLA
17 15 (8.62%) IBM
17 15 (8.62%) VPN
17 15 (8.62%) Mac OS X
17 15 (8.62%) Blackberry Enterprise Server

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.62%) Blackberry Enterprise Server
2 14 (8.05%) MS Exchange
3 8 (4.60%) WebSphere
4 7 (4.02%) CMS
4 7 (4.02%) Drupal
5 6 (3.45%) Skype for Business
5 6 (3.45%) WordPress
6 5 (2.87%) Exchange Server 2010
6 5 (2.87%) SharePoint
6 5 (2.87%) WebSphere Application Server
7 4 (2.30%) IIS
8 3 (1.72%) Exchange Server 2013
8 3 (1.72%) IBM Notes
8 3 (1.72%) Oracle SOA Suite
8 3 (1.72%) Tomcat
9 2 (1.15%) Apache
9 2 (1.15%) Exchange Server 2007
9 2 (1.15%) Jetty
9 2 (1.15%) Mongrel
9 2 (1.15%) nginx
Applications
1 27 (15.52%) MS Excel
2 24 (13.79%) MS Office
3 4 (2.30%) MS PowerPoint
4 2 (1.15%) Spreadsheet
5 1 (0.57%) InfoPath
Business Applications
1 5 (2.87%) Maximo
2 2 (1.15%) Infor CloudSuite
2 2 (1.15%) Infor CloudSuite Industrial (formerly SyteLine)
2 2 (1.15%) Infor CRM
2 2 (1.15%) Oracle BPM
3 1 (0.57%) Cognos Business Intelligence
3 1 (0.57%) Cognos Planning
3 1 (0.57%) Infor M3
3 1 (0.57%) SAP Oil and Gas
3 1 (0.57%) Unit4 Business World
Cloud Services
1 11 (6.32%) Office 365
2 6 (3.45%) Amazon AWS
3 5 (2.87%) IBM Cloud
3 5 (2.87%) SoftLayer
4 2 (1.15%) Amazon EC2
4 2 (1.15%) Google App Engine
4 2 (1.15%) Google Cloud Platform
5 1 (0.57%) IaaS
5 1 (0.57%) Microsoft Azure
5 1 (0.57%) PaaS
5 1 (0.57%) SaaS
Communications & Networking
1 25 (14.37%) TCP/IP
2 21 (12.07%) Firewall
3 20 (11.49%) LAN
4 17 (9.77%) Wireless
5 16 (9.20%) WAN
6 15 (8.62%) VPN
7 13 (7.47%) DNS
7 13 (7.47%) VoIP
8 9 (5.17%) DHCP
9 7 (4.02%) 4G
10 6 (3.45%) 3G
10 6 (3.45%) DSLAM
10 6 (3.45%) GPON
11 5 (2.87%) SAN
11 5 (2.87%) Skype
12 4 (2.30%) GSM
12 4 (2.30%) LDAP
12 4 (2.30%) LTE
12 4 (2.30%) UMTS
12 4 (2.30%) Unified Communications
Database & Business Intelligence
1 9 (5.17%) SQL Server
2 3 (1.72%) Oracle Database
2 3 (1.72%) PostgreSQL
3 2 (1.15%) Hadoop
3 2 (1.15%) Relational Database
4 1 (0.57%) BusinessObjects
4 1 (0.57%) DataStage
4 1 (0.57%) DB2
4 1 (0.57%) OLAP
4 1 (0.57%) Oracle OLAP
4 1 (0.57%) Oracle OWB
4 1 (0.57%) SQL Server 2008
Development Applications
1 4 (2.30%) Jenkins
1 4 (2.30%) JIRA
2 3 (1.72%) Team Foundation Server
2 3 (1.72%) Visual Studio
3 2 (1.15%) Git (software)
3 2 (1.15%) Travis CI
4 1 (0.57%) Bitbucket
General
1 16 (9.20%) Finance
2 12 (6.90%) Telecoms
3 6 (3.45%) Banking
4 5 (2.87%) Billing
5 3 (1.72%) Front Office
5 3 (1.72%) Marketing
6 2 (1.15%) Automotive
6 2 (1.15%) Back Office
6 2 (1.15%) Local Government
6 2 (1.15%) Manufacturing
6 2 (1.15%) Retail
7 1 (0.57%) Electronics
7 1 (0.57%) French Language
7 1 (0.57%) Investment Banking
7 1 (0.57%) Law
7 1 (0.57%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (4.60%) .NET
1 8 (4.60%) HTML
1 8 (4.60%) Regular Expression
2 7 (4.02%) CSS
2 7 (4.02%) Elastic Stack
3 5 (2.87%) Web Services
4 4 (2.30%) WCF
5 3 (1.72%) Java SE
5 3 (1.72%) WPF
6 2 (1.15%) ActiveMQ
6 2 (1.15%) J2EE
6 2 (1.15%) REST
6 2 (1.15%) Servlets
6 2 (1.15%) XML
7 1 (0.57%) Tivoli Directory Integrator
Miscellaneous
1 13 (7.47%) Blackberry
2 10 (5.75%) Data Centre
3 5 (2.87%) Analytical Skills
4 3 (1.72%) EMC VNX
4 3 (1.72%) Enterprise Storage
4 3 (1.72%) Fat Client
4 3 (1.72%) iPad
4 3 (1.72%) Management Information System
4 3 (1.72%) Thin Client
4 3 (1.72%) User Experience
5 2 (1.15%) Driving Licence
5 2 (1.15%) iPhone
5 2 (1.15%) NHS
5 2 (1.15%) Over-the-Top Content
5 2 (1.15%) Security Operations Centre
5 2 (1.15%) Video on Demand
6 1 (0.57%) Computer Science
6 1 (0.57%) Derivative
6 1 (0.57%) Social Media
6 1 (0.57%) Video Conferencing
Operating Systems
1 86 (49.43%) Windows
2 38 (21.84%) Windows 7
3 27 (15.52%) Linux
4 25 (14.37%) Windows Server
5 22 (12.64%) Unix
6 21 (12.07%) Windows 10
7 15 (8.62%) Mac OS X
8 12 (6.90%) Windows Server 2012
9 10 (5.75%) Windows Server 2008
10 6 (3.45%) Windows 8
11 4 (2.30%) Apple iOS
11 4 (2.30%) Red Hat Enterprise Linux
12 3 (1.72%) Windows Server 2003
13 2 (1.15%) Android
13 2 (1.15%) Mac OS
13 2 (1.15%) SUSE
14 1 (0.57%) Windows XP
Processes & Methodologies
1 26 (14.94%) ITIL
2 18 (10.34%) Service Management
3 16 (9.20%) Information Security
4 14 (8.05%) Migration
4 14 (8.05%) Problem Management
5 12 (6.90%) Root Cause Analysis
6 11 (6.32%) Change Management
7 10 (5.75%) Service Delivery
8 9 (5.17%) Cybersecurity
8 9 (5.17%) High Availability
8 9 (5.17%) Knowledge Management
9 8 (4.60%) Network Monitoring
9 8 (4.60%) Project Management
9 8 (4.60%) Vulnerability Management
10 7 (4.02%) Content Management
10 7 (4.02%) Patch Management
10 7 (4.02%) Vulnerability Assessment
11 6 (3.45%) Agile Software Development
12 5 (2.87%) Disaster Recovery
12 5 (2.87%) Presales
Programming Languages
1 26 (14.94%) SQL
2 12 (6.90%) Perl
3 10 (5.75%) Shell Script
4 8 (4.60%) C#
4 8 (4.60%) Python
5 6 (3.45%) PL/SQL
6 5 (2.87%) JavaScript
7 3 (1.72%) Java
8 2 (1.15%) Korn
8 2 (1.15%) PowerShell
8 2 (1.15%) VBA
9 1 (0.57%) C
9 1 (0.57%) PHP
Qualifications
1 12 (6.90%) ITIL Certification
2 9 (5.17%) Security Cleared
3 8 (4.60%) Degree
3 8 (4.60%) SC Cleared
4 7 (4.02%) CISSP
4 7 (4.02%) SANS
4 7 (4.02%) SSCP
5 6 (3.45%) Microsoft Certification
6 4 (2.30%) A+ Certification
6 4 (2.30%) CCNA
6 4 (2.30%) Cisco Certification
6 4 (2.30%) DBS Check
6 4 (2.30%) MCSE
7 3 (1.72%) MCSA
8 2 (1.15%) CCNP
9 1 (0.57%) BPSS Clearance
9 1 (0.57%) CCA
9 1 (0.57%) Citrix Certification
9 1 (0.57%) MCP
9 1 (0.57%) MOS
Quality Assurance & Compliance
1 16 (9.20%) SLA
2 3 (1.72%) QA
3 1 (0.57%) PMO
System Software
1 55 (31.61%) Active Directory
2 28 (16.09%) VMware Infrastructure
3 16 (9.20%) vSphere
4 13 (7.47%) Virtual Desktop
5 5 (2.87%) Microsoft App-V
6 4 (2.30%) Hyper-V
6 4 (2.30%) XenApp
7 3 (1.72%) Microsoft Virtual Server
7 3 (1.72%) Virtual Servers
7 3 (1.72%) VMware ESX
8 2 (1.15%) Xen
8 2 (1.15%) XenDesktop
9 1 (0.57%) BitLocker
9 1 (0.57%) NFS
9 1 (0.57%) Terminal Services
9 1 (0.57%) Tivoli Directory Server
9 1 (0.57%) VMware ESXi
Systems Management
1 15 (8.62%) SCCM
2 8 (4.60%) QRadar
3 6 (3.45%) Tivoli
4 4 (2.30%) Puppet
5 3 (1.72%) AirWatch
6 2 (1.15%) Ambari
6 2 (1.15%) Cisco CUCM
6 2 (1.15%) Norton AntiVirus
6 2 (1.15%) ZABBIX
7 1 (0.57%) Backup Exec
7 1 (0.57%) Jamf Pro
7 1 (0.57%) Microsoft Data Protection Manager
7 1 (0.57%) NetApp OnCommand
7 1 (0.57%) NetBackup
7 1 (0.57%) SCOM
7 1 (0.57%) Symantec Endpoint Protection
7 1 (0.57%) Systems Management Server (SMS)
7 1 (0.57%) Tivoli Identity Manager
7 1 (0.57%) XenMobile
Vendors
1 56 (32.18%) Microsoft
2 42 (24.14%) VMware
3 27 (15.52%) Cisco
4 16 (9.20%) Splunk
5 15 (8.62%) IBM
6 12 (6.90%) LANDesk
7 11 (6.32%) Apple
7 11 (6.32%) Citrix
7 11 (6.32%) Oracle
8 9 (5.17%) Dell
9 8 (4.60%) HP
9 8 (4.60%) LogRhythm
10 6 (3.45%) NetApp
11 5 (2.87%) Comptel
11 5 (2.87%) NetCracker
12 4 (2.30%) Palo Alto
12 4 (2.30%) Red Hat
12 4 (2.30%) Symantec
13 3 (1.72%) EMC
13 3 (1.72%) Lotus
Manchester, Lancashire
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The One Group
Rate: £120 - 150 per day
Posted: 6 days ago