The table below looks at the statistics for the Technical Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 303 386 348
Rank change year-on-year
+83 -38
Contract jobs requiring a Technical Support 310 189 255
As % of all contract IT jobs located in England 0.59% 0.39% 0.47%
As % of the Job Titles category 0.65% 0.42% 0.51%
Number of daily rates quoted 84 92 100
Average daily rate
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£230 £280 £260
Average daily rate % change year-on-year
-17.85% +7.69%
90% offered a daily rate of more than £123 £161 £160
10% offered a daily rate of more than £450 £486 £450
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 43 23 41
Average hourly rate £15.50 £14.00 £15.00
Average hourly rate % change year-on-year
+10.71% -6.66%
90% offered a hourly rate of more than £11.00 £10.10 £10.00
10% offered a hourly rate of more than £32.50 £22.90 £22.50
UK excluding London average hourly rate £17.07 £14.00 £12.98
% change year-on-year
+21.92% +7.85%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47442 44830 50194
As % of all contract IT jobs located in England 91.03% 92.84% 92.90%
Number of daily rates quoted 29510 27391 28804
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £565
UK excluding London average daily rate £358 £350 £342
% change year-on-year
+2.14% +2.33%
Number of hourly rates quoted 1899 1942 2459
Average hourly rate £16.50 £17.03 £19.00
Average hourly rate % change year-on-year
-3.11% -10.36%
90% offered a hourly rate of more than £10.50 £11.00 £11.36
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 16 September 2014.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 16 September 2014.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 67 £225 -35.71% 36
South East -16 42 £235 -20.33% 38
East of England -22 20 £275 +22.22% 11
West Midlands -17 11 £238 - 4
Yorkshire -9 7 £145 +28.88% 10
North West -12 7 £310 +55.00% 5
East Midlands +3 6 £371 -0.40% 5
South West -25 6 £288 -42.50% 13
North East -33 5 £188 -10.71% 5
Midlands - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 16 September 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 261 (52.10%) Microsoft
2 208 (41.52%) MS Excel
3 205 (40.92%) Windows
4 165 (32.93%) Microsoft Certification
5 152 (30.34%) CRM
6 107 (21.36%) Active Directory
7 98 (19.56%) MS Office
8 88 (17.56%) Windows 7
9 80 (15.97%) SQL
10 78 (15.57%) ITIL
11 77 (15.37%) MS Exchange
12 70 (13.97%) Windows Server 2008
13 64 (12.77%) Windows Server 2003
14 59 (11.78%) VMware
15 57 (11.38%) Citrix
15 57 (11.38%) Linux
16 56 (11.18%) Finance
17 55 (10.98%) Windows XP
18 47 (9.38%) Exchange Server 2010
19 43 (8.58%) UNIX
19 43 (8.58%) SQL Server
20 41 (8.18%) Oracle
21 36 (7.19%) TCP/IP
22 35 (6.99%) LAN
23 32 (6.39%) Firewall
23 32 (6.39%) VMware Infrastructure
24 30 (5.99%) WAN
25 28 (5.59%) HP
25 28 (5.59%) Cisco
25 28 (5.59%) Exchange Server 2007

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 16 September 2014, IT contractor jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (15.37%) MS Exchange
2 47 (9.38%) Exchange Server 2010
3 28 (5.59%) Exchange Server 2007
4 23 (4.59%) Exchange Server 2003
5 19 (3.79%) IIS
6 16 (3.19%) SharePoint
7 8 (1.60%) Lync
7 8 (1.60%) Blackberry Enterprise Server
8 7 (1.40%) Documentum
8 7 (1.40%) IBM Notes
9 6 (1.20%) ColdFusion
9 6 (1.20%) WebSphere
10 5 (1.00%) Apache
11 4 (0.80%) Exchange Server 2013
11 4 (0.80%) SharePoint 2010
12 3 (0.60%) Lotus Domino
12 3 (0.60%) Oracle Workflow
13 2 (0.40%) Oracle Application Server
13 2 (0.40%) Exchange Server 2000
13 2 (0.40%) SharePoint Server
Applications
1 208 (41.52%) MS Excel
2 98 (19.56%) MS Office
3 6 (1.20%) MS Visio
3 6 (1.20%) Spreadsheet
4 2 (0.40%) MS PowerPoint
4 2 (0.40%) MS Project
5 1 (0.20%) Final Cut Pro
Business Applications
1 9 (1.80%) Oracle General Ledger
1 9 (1.80%) Oracle EBS R12
1 9 (1.80%) Oracle Payables
1 9 (1.80%) Oracle Receivables
2 8 (1.60%) Oracle Financials
2 8 (1.60%) Oracle Assets
3 6 (1.20%) Oracle EBS
3 6 (1.20%) Oracle Cash Management
4 5 (1.00%) ION MarketView
5 4 (0.80%) Oracle Applications
6 3 (0.60%) Oracle 11i
6 3 (0.60%) Oracle iProcurement
6 3 (0.60%) Oracle Procure-to-Pay
7 2 (0.40%) Oracle Payroll
7 2 (0.40%) Oracle CRM
8 1 (0.20%) Oracle E-Business Tax
8 1 (0.20%) Academy Housing
8 1 (0.20%) Dynamics AX
8 1 (0.20%) Cognos Planning
8 1 (0.20%) Remedy ITSM
Cloud Services
1 5 (1.00%) Office 365
2 2 (0.40%) SaaS
3 1 (0.20%) IaaS
Communications & Networking
1 36 (7.19%) TCP/IP
2 35 (6.99%) LAN
3 32 (6.39%) Firewall
4 30 (5.99%) WAN
5 25 (4.99%) DNS
6 23 (4.59%) SAN
7 18 (3.59%) Wireless
8 17 (3.39%) VPN
8 17 (3.39%) DHCP
9 13 (2.59%) Internet
10 11 (2.20%) HTTP
11 9 (1.80%) Cisco ASA
12 8 (1.60%) VoIP
13 5 (1.00%) 3G
13 5 (1.00%) Intranet
14 4 (0.80%) SSL
14 4 (0.80%) Wi-Fi
14 4 (0.80%) Cisco IOS
14 4 (0.80%) IP Telephony
15 3 (0.60%) SSH
Database & Business Intelligence
1 43 (8.58%) SQL Server
2 12 (2.40%) SQL Server 2008
3 8 (1.60%) SQL Server 2000
4 5 (1.00%) Oracle Reports
4 5 (1.00%) DTS
5 4 (0.80%) Crystal Reports
5 4 (0.80%) Cognos Impromptu
5 4 (0.80%) Data Warehouse
5 4 (0.80%) SQL Server 2012
5 4 (0.80%) Oracle BI Publisher
6 3 (0.60%) Oracle Database
6 3 (0.60%) SQL Server 2005
6 3 (0.60%) MySQL
6 3 (0.60%) PowerCenter
6 3 (0.60%) PostgreSQL
7 2 (0.40%) SQL Server Reporting Services
7 2 (0.40%) SQLPlus
7 2 (0.40%) Informix
8 1 (0.20%) DB2
8 1 (0.20%) Oracle Discoverer
Development Applications
1 5 (1.00%) Oracle Forms
2 4 (0.80%) Visual Studio
3 2 (0.40%) JIRA
4 1 (0.20%) Oracle APEX
4 1 (0.20%) Team Foundation Server
4 1 (0.20%) Dreamweaver
General
1 56 (11.18%) Finance
2 14 (2.79%) Banking
3 11 (2.20%) Retail
4 10 (2.00%) Investment Banking
5 7 (1.40%) Telecoms
6 6 (1.20%) Legal
7 5 (1.00%) Spanish Language
8 4 (0.80%) Back Office
9 3 (0.60%) Manufacturing
10 2 (0.40%) Law
10 2 (0.40%) Financial Institution
10 2 (0.40%) Front Office
10 2 (0.40%) Marketing
10 2 (0.40%) French Language
10 2 (0.40%) Publishing
10 2 (0.40%) Military
11 1 (0.20%) German Language
11 1 (0.20%) Japanese Language
11 1 (0.20%) General Ledger
11 1 (0.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 23 (4.59%) .NET
2 22 (4.39%) XML
3 18 (3.59%) HTML
4 14 (2.79%) Web Services
5 8 (1.60%) ASP.NET
6 7 (1.40%) COM+
6 7 (1.40%) SOAP
6 7 (1.40%) REST
7 6 (1.20%) JSON
8 5 (1.00%) Middleware
8 5 (1.00%) CSS
9 3 (0.60%) J2EE
9 3 (0.60%) Rendezvous
10 2 (0.40%) WSDL
10 2 (0.40%) WebSphere MQ
10 2 (0.40%) FIXML
10 2 (0.40%) FIX Protocol
11 1 (0.20%) Software Packaging
11 1 (0.20%) Spring MVC
11 1 (0.20%) YAML
Miscellaneous
1 25 (4.99%) Blackberry
1 25 (4.99%) AS400
1 25 (4.99%) iSeries
2 23 (4.59%) Analytical Skills
3 10 (2.00%) Clustering
4 7 (1.40%) Fixed Income
5 5 (1.00%) NHS
5 5 (1.00%) Video Conferencing
5 5 (1.00%) Management Information System
6 4 (0.80%) CMDB
6 4 (0.80%) Fat Client
6 4 (0.80%) iPad
6 4 (0.80%) Thin Client
6 4 (0.80%) Foreign Exchange (FX)
6 4 (0.80%) User Experience
7 3 (0.60%) EPoS
7 3 (0.60%) Derivative
7 3 (0.60%) CLARiiON
8 2 (0.40%) Cryptography
8 2 (0.40%) Computer Science
Operating Systems
1 205 (40.92%) Windows
2 88 (17.56%) Windows 7
3 70 (13.97%) Windows Server 2008
4 64 (12.77%) Windows Server 2003
5 57 (11.38%) Linux
6 55 (10.98%) Windows XP
7 43 (8.58%) UNIX
8 18 (3.59%) Windows Server 2012
9 16 (3.19%) Windows 8
10 13 (2.59%) Red Hat Enterprise Linux
11 9 (1.80%) Mac OS
12 8 (1.60%) Windows Vista
13 7 (1.40%) Mac OS X
14 6 (1.20%) Windows 2000
14 6 (1.20%) HPUX
15 5 (1.00%) OS/400
15 5 (1.00%) Android
15 5 (1.00%) Windows 2000 Server
15 5 (1.00%) CentOS
16 4 (0.80%) Apple iOS
Processes & Methodologies
1 152 (30.34%) CRM
2 78 (15.57%) ITIL
3 23 (4.59%) Migration
4 22 (4.39%) Service Management
5 18 (3.59%) PRINCE2
6 16 (3.19%) ERP
7 14 (2.79%) Configuration Management
8 13 (2.59%) Service Delivery
9 12 (2.40%) Project Management
10 10 (2.00%) Identity Management
10 10 (2.00%) Workflow
11 9 (1.80%) Change Management
12 8 (1.60%) Change Control
13 7 (1.40%) Supplier Management
13 7 (1.40%) Incident Management
13 7 (1.40%) Business Intelligence
13 7 (1.40%) E-Commerce
14 6 (1.20%) User Acceptance Testing
14 6 (1.20%) Time Management
14 6 (1.20%) Capacity Planning
Programming Languages
1 80 (15.97%) SQL
2 26 (5.19%) Java
3 18 (3.59%) PL/SQL
4 16 (3.19%) VB.NET
5 15 (2.99%) JavaScript
6 14 (2.79%) C#
7 13 (2.59%) PHP
7 13 (2.59%) Python
7 13 (2.59%) PowerShell
8 12 (2.40%) VB
8 12 (2.40%) Perl
9 10 (2.00%) VB6
10 9 (1.80%) C
11 7 (1.40%) C++
11 7 (1.40%) VBScript
11 7 (1.40%) Ruby
12 6 (1.20%) Shell Script
12 6 (1.20%) VBA
13 2 (0.40%) Tcl
13 2 (0.40%) ActionScript
Qualifications
1 165 (32.93%) Microsoft Certification
2 25 (4.99%) Security Cleared
3 17 (3.39%) SC Cleared
4 16 (3.19%) MCSE
5 14 (2.79%) Degree
6 11 (2.20%) MCP
7 9 (1.80%) ITIL Foundation Certificate
8 7 (1.40%) PRINCE2 Certification
9 6 (1.20%) CCNA
9 6 (1.20%) Cisco Certification
9 6 (1.20%) MCITP
10 5 (1.00%) MCSA
11 4 (0.80%) MOS
11 4 (0.80%) DV Cleared
12 3 (0.60%) A+ Certification
13 2 (0.40%) Check Point Certification
13 2 (0.40%) ITIL Certification
13 2 (0.40%) PMI Certification
13 2 (0.40%) VMware Certified Professional (VCP)
13 2 (0.40%) HND
Quality Assurance & Compliance
1 27 (5.39%) SLA
2 3 (0.60%) QA
3 2 (0.40%) COBIT
4 1 (0.20%) GMP
4 1 (0.20%) Sarbanes-Oxley
4 1 (0.20%) PCI DSS
System Software
1 107 (21.36%) Active Directory
2 32 (6.39%) VMware Infrastructure
3 17 (3.39%) Hyper-V
4 13 (2.59%) XenApp
5 6 (1.20%) Terminal Services
5 6 (1.20%) VMware ESX
5 6 (1.20%) Microsoft App-V
5 6 (1.20%) XenDesktop
5 6 (1.20%) vSphere
6 3 (0.60%) VMware Server
7 2 (0.40%) VMware ESXi
7 2 (0.40%) XenServer
8 1 (0.20%) VMware Workstation
8 1 (0.20%) vCloud
8 1 (0.20%) UAG
8 1 (0.20%) Veritas Volume Manager
8 1 (0.20%) Veritas Cluster Server
8 1 (0.20%) NFS
Systems Management
1 23 (4.59%) SCCM
2 5 (1.00%) ARCserve
3 4 (0.80%) Puppet
3 4 (0.80%) WSUS
4 3 (0.60%) Control-M
4 3 (0.60%) Nagios
5 2 (0.40%) CA SiteMinder
5 2 (0.40%) Norton AntiVirus
5 2 (0.40%) Backup Exec
6 1 (0.20%) WMI
6 1 (0.20%) SCOM
6 1 (0.20%) McAfee ePO
6 1 (0.20%) DameWare
6 1 (0.20%) Opscode Chef
6 1 (0.20%) SCOrch
6 1 (0.20%) SCSM
Vendors
1 261 (52.10%) Microsoft
2 59 (11.78%) VMware
3 57 (11.38%) Citrix
4 41 (8.18%) Oracle
5 28 (5.59%) Cisco
5 28 (5.59%) HP
6 16 (3.19%) Red Hat
6 16 (3.19%) Remedy
7 11 (2.20%) Kaspersky
8 9 (1.80%) Lotus
8 9 (1.80%) IBM
9 8 (1.60%) Dell
9 8 (1.60%) Apple
9 8 (1.60%) SolarWinds
10 7 (1.40%) AppSense
11 6 (1.20%) Symantec
11 6 (1.20%) F5
11 6 (1.20%) CA
11 6 (1.20%) EMC
11 6 (1.20%) Avaya
Manchester, Lancashire
Blue Octopus Recruitment LLP
Rate: Salary £28,000 - £30,000 plus Bonus Potential
Posted: 10 hours ago
Horley, Surrey
Global Technology Solutions Ltd
Rate: £15 - £16 per hour
Posted: 14 hours ago
Camberley, Surrey
IT Connections
Rate: £24,000 + 20% Shift Allowance
Posted: 4 days ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £17.00 per hour
Posted: 4 days ago
South East London
Linkpoint Resources
Rate: From £16 to £20 per hour
Posted: 4 days ago
Somerset
Opus Recruitment Solutions Ltd
Rate: £200 to £250 per annum
Posted: 5 days ago
City, London
Eligo Recruitment Ltd
Rate: £20000 - £24000 per annum
Posted: 5 days ago
England
Aimhire Recruitment
Posted: 5 days ago
England
Aimhire Recruitment
Posted: 5 days ago
England
Aimhire Recruitment
Posted: 5 days ago
Berkshire
Nationwide People Ltd
Rate: £400 - £500 Per Day
Posted: 5 days ago
England
Aimhire Recruitment
Posted: 11 days ago
England
Aimhire Recruitment
Posted: 14 days ago
England
Aimhire Recruitment
Posted: 15 days ago
England
Aimhire Recruitment
Posted: 20 days ago
England
Aimhire Recruitment
Posted: 20 days ago
England
Aimhire Recruitment
Posted: 20 days ago
England
Aimhire Recruitment
Posted: 21 days ago
England
Aimhire Recruitment
Posted: 25 days ago