The statistics below represent IT contracts advertised across the England region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 501 474 360
Rank change year-on-year
-27 -114
Contract jobs requiring a Technical Support 102 147 277
As % of all contract IT jobs located in England 0.22% 0.29% 0.54%
As % of the Job Titles category 0.24% 0.31% 0.57%
Number of daily rates quoted 48 78 69
Median daily rate £300 £300 £290
Median daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £134 £160 £149
10% offered a daily rate of more than £548 £450 £450
UK excluding London median daily rate £318 £300 £265
% change year-on-year
+5.83% +13.42%
Number of hourly rates quoted 14 18 32
Median hourly rate £13.85 £17.00 £15.63
Median hourly rate % change year-on-year
-18.52% +8.80%
90% offered a hourly rate of more than £12.00 £11.23 £11.00
10% offered a hourly rate of more than £30.30 £26.00 £26.00
UK excluding London median hourly rate £13.85 £17.50 £15.63
% change year-on-year
-20.85% +12.00%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43322 47779 48205
As % of all contract IT jobs located in England 94.49% 94.87% 93.55%
Number of daily rates quoted 28576 30906 31008
Median daily rate £425 £425 £400
Median daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1509 1853 2022
Median hourly rate £16.50 £17.00 £16.12
Median hourly rate % change year-on-year
-2.94% +5.45%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Technical Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in England

Technical Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the England region.

Technical Support Daily Rate Trend in England

Technical Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 10 December 2016.

Technical Support Daily Rate Histogram in England

Technical Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the England region.

Technical Support Hourly Rate Trend in England

Technical Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the England region over the 3 months to 10 December 2016.

Technical Support Hourly Rate Histogram in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +18 29 £300 -20.00% 16
London -31 26 £265 -7.01% 13
North West +4 15 £548 +143.33% 7
Yorkshire +24 7 £128 -68.51% 4
East of England +1 6 £209 -7.63% 7
South West -2 6 £320 -17.41% 4
East Midlands -3 6 £240 +28.00% 1
West Midlands -15 5 - - 6
North East - 2 £310 - 3
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 10 December 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 96 (43.05%) Windows
2 64 (28.70%) Active Directory
3 59 (26.46%) Microsoft
4 42 (18.83%) Windows 7
5 40 (17.94%) ITIL
6 36 (16.14%) VMware
7 34 (15.25%) SQL
8 31 (13.90%) Windows Server
9 29 (13.00%) Linux
10 26 (11.66%) Unix
10 26 (11.66%) MS Excel
10 26 (11.66%) MS Office
11 24 (10.76%) Finance
12 23 (10.31%) Firewall
12 23 (10.31%) Degree
13 22 (9.87%) Service Management
13 22 (9.87%) TCP/IP
13 22 (9.87%) Cisco
14 21 (9.42%) MS Exchange
14 21 (9.42%) SCCM
14 21 (9.42%) VMware Infrastructure
14 21 (9.42%) Windows Server 2012
15 20 (8.97%) HTML
15 20 (8.97%) IBM
16 19 (8.52%) WAN
17 18 (8.07%) Office 365
18 17 (7.62%) Project Management
18 17 (7.62%) VPN
18 17 (7.62%) Citrix
18 17 (7.62%) CSS

Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (9.42%) MS Exchange
2 16 (7.17%) CMS
3 14 (6.28%) Drupal
3 14 (6.28%) SharePoint
3 14 (6.28%) WordPress
4 11 (4.93%) Skype for Business
5 9 (4.04%) IIS
6 7 (3.14%) Blackberry Enterprise Server
6 7 (3.14%) Exchange Server 2010
6 7 (3.14%) Exchange Server 2013
6 7 (3.14%) WebSphere
7 6 (2.69%) SharePoint 2013
8 5 (2.24%) WebSphere Application Server
9 3 (1.35%) Apache
9 3 (1.35%) Exchange Server 2003
9 3 (1.35%) Exchange Server 2007
9 3 (1.35%) Oracle SOA Suite
9 3 (1.35%) SharePoint 2010
9 3 (1.35%) Tomcat
10 2 (0.90%) IBM Notes
Applications
1 26 (11.66%) MS Excel
1 26 (11.66%) MS Office
2 4 (1.79%) Spreadsheet
3 2 (0.90%) MS Visio
4 1 (0.45%) Adobe Illustrator
4 1 (0.45%) InDesign
4 1 (0.45%) InfoPath
4 1 (0.45%) MS PowerPoint
4 1 (0.45%) Photoshop
Business Applications
1 6 (2.69%) Maximo
2 5 (2.24%) BASE24
3 2 (0.90%) Infor CloudSuite
3 2 (0.90%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (0.90%) Infor CRM
3 2 (0.90%) Oracle BPM
4 1 (0.45%) Cognos Business Intelligence
4 1 (0.45%) Cognos Planning
4 1 (0.45%) Hyperion Planning
4 1 (0.45%) Infor M3
4 1 (0.45%) Northgate Housing
4 1 (0.45%) Sage X3
4 1 (0.45%) SAP Oil and Gas
Cloud Services
1 18 (8.07%) Office 365
2 7 (3.14%) Amazon AWS
3 6 (2.69%) Microsoft Azure
4 5 (2.24%) IBM Cloud
4 5 (2.24%) SoftLayer
5 2 (0.90%) Amazon EC2
5 2 (0.90%) Google App Engine
5 2 (0.90%) Google Cloud Platform
5 2 (0.90%) IaaS
5 2 (0.90%) PaaS
5 2 (0.90%) SaaS
6 1 (0.45%) Adobe Creative Cloud
6 1 (0.45%) AdSense
Communications & Networking
1 23 (10.31%) Firewall
2 22 (9.87%) TCP/IP
3 19 (8.52%) WAN
4 17 (7.62%) VPN
5 16 (7.17%) LAN
6 15 (6.73%) DNS
6 15 (6.73%) Internet
6 15 (6.73%) VoIP
7 13 (5.83%) DHCP
8 8 (3.59%) HTTP
8 8 (3.59%) Wireless
9 7 (3.14%) 3G
10 6 (2.69%) DSLAM
10 6 (2.69%) GPON
10 6 (2.69%) LDAP
10 6 (2.69%) SAN
11 5 (2.24%) 4G
11 5 (2.24%) ATM
11 5 (2.24%) Network Security
11 5 (2.24%) Skype
Database & Business Intelligence
1 14 (6.28%) SQL Server
2 6 (2.69%) Relational Database
3 5 (2.24%) Oracle Database
4 4 (1.79%) SQL Server 2008
5 3 (1.35%) PostgreSQL
6 2 (0.90%) Hadoop
7 1 (0.45%) Essbase
7 1 (0.45%) GIS
7 1 (0.45%) Hyperion Smart View
7 1 (0.45%) OLAP
7 1 (0.45%) Oracle Database 11g
7 1 (0.45%) Oracle OLAP
7 1 (0.45%) Oracle OWB
7 1 (0.45%) RDBMS
7 1 (0.45%) SQL Server 2005
7 1 (0.45%) SQL Server 2014
Development Applications
1 4 (1.79%) Jenkins
1 4 (1.79%) JIRA
2 3 (1.35%) Git (software)
3 2 (0.90%) Team Foundation Server
3 2 (0.90%) Travis CI
3 2 (0.90%) Visual Studio
4 1 (0.45%) Bitbucket
4 1 (0.45%) ClearCase
4 1 (0.45%) JBuilder
4 1 (0.45%) MSI
General
1 24 (10.76%) Finance
2 10 (4.48%) Telecoms
3 9 (4.04%) Banking
4 6 (2.69%) French Language
4 6 (2.69%) German Language
4 6 (2.69%) Italian Language
4 6 (2.69%) Retail
5 5 (2.24%) Billing
6 4 (1.79%) Back Office
7 3 (1.35%) Automotive
7 3 (1.35%) Front Office
7 3 (1.35%) Legal
7 3 (1.35%) Marketing
7 3 (1.35%) Polish Language
8 2 (0.90%) Investment Banking
8 2 (0.90%) Manufacturing
8 2 (0.90%) Turkish Language
9 1 (0.45%) Electronics
9 1 (0.45%) Law
9 1 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 20 (8.97%) HTML
2 17 (7.62%) CSS
3 7 (3.14%) .NET
3 7 (3.14%) ELK Stack
3 7 (3.14%) J2EE
4 6 (2.69%) Regular Expression
4 6 (2.69%) Web Services
5 5 (2.24%) REST
6 4 (1.79%) XML
7 3 (1.35%) WCF
8 2 (0.90%) ActiveMQ
8 2 (0.90%) Servlets
8 2 (0.90%) WPF
9 1 (0.45%) 802.1X
9 1 (0.45%) CSS3
9 1 (0.45%) Middleware
9 1 (0.45%) SOAP
9 1 (0.45%) Struts
Miscellaneous
1 15 (6.73%) Analytical Skills
2 11 (4.93%) Management Information System
3 8 (3.59%) Blackberry
3 8 (3.59%) Data Centre
4 5 (2.24%) EMV
4 5 (2.24%) Fat Client
4 5 (2.24%) IBM Mainframe
4 5 (2.24%) Mainframe
4 5 (2.24%) Tandem
4 5 (2.24%) Thin Client
5 4 (1.79%) Computer Science
6 3 (1.35%) iPad
6 3 (1.35%) NHS
7 2 (0.90%) Clustering
7 2 (0.90%) Driving Licence
7 2 (0.90%) iPhone
7 2 (0.90%) Mathematics
7 2 (0.90%) Smartphone
7 2 (0.90%) Social Media
7 2 (0.90%) Video Conferencing
Operating Systems
1 96 (43.05%) Windows
2 42 (18.83%) Windows 7
3 31 (13.90%) Windows Server
4 29 (13.00%) Linux
5 26 (11.66%) Unix
6 21 (9.42%) Windows Server 2012
7 16 (7.17%) Windows Server 2008
8 12 (5.38%) Windows 10
9 9 (4.04%) Windows 8
10 7 (3.14%) Windows Server 2003
11 6 (2.69%) Android
11 6 (2.69%) Mac OS X
12 4 (1.79%) Mac OS
13 3 (1.35%) Apple iOS
14 2 (0.90%) Windows XP
15 1 (0.45%) AIX
15 1 (0.45%) CentOS
15 1 (0.45%) Red Hat Enterprise Linux
15 1 (0.45%) Solaris
15 1 (0.45%) Ubuntu
Processes & Methodologies
1 40 (17.94%) ITIL
2 22 (9.87%) Service Management
3 17 (7.62%) Project Management
4 16 (7.17%) Migration
5 15 (6.73%) Incident Management
6 14 (6.28%) Change Management
7 13 (5.83%) Content Management
8 12 (5.38%) Coaching
8 12 (5.38%) Problem Management
9 10 (4.48%) ITIL V3
10 9 (4.04%) Agile Software Development
10 9 (4.04%) Cybersecurity
10 9 (4.04%) Information Security
11 8 (3.59%) High Availability
11 8 (3.59%) Mentoring
11 8 (3.59%) Network Monitoring
11 8 (3.59%) Patch Management
11 8 (3.59%) Service Delivery
11 8 (3.59%) Vulnerability Management
12 7 (3.14%) Knowledge Management
Programming Languages
1 34 (15.25%) SQL
2 15 (6.73%) Java
3 11 (4.93%) Python
4 9 (4.04%) Perl
5 7 (3.14%) Shell Script
6 6 (2.69%) C#
6 6 (2.69%) PL/SQL
6 6 (2.69%) PowerShell
7 5 (2.24%) COBOL
7 5 (2.24%) JavaScript
8 2 (0.90%) C
8 2 (0.90%) VBA
9 1 (0.45%) Bash Shell
9 1 (0.45%) C++
9 1 (0.45%) Korn
9 1 (0.45%) Ruby
9 1 (0.45%) VB
Qualifications
1 23 (10.31%) Degree
2 16 (7.17%) Microsoft Certification
3 15 (6.73%) Security Cleared
4 10 (4.48%) SC Cleared
5 8 (3.59%) MCSE
6 7 (3.14%) CISSP
6 7 (3.14%) SANS
6 7 (3.14%) SSCP
7 5 (2.24%) CCA
7 5 (2.24%) Citrix Certification
7 5 (2.24%) MCSA
8 4 (1.79%) DBS Check
8 4 (1.79%) ITIL Certification
9 3 (1.35%) DV Cleared
10 2 (0.90%) MOS
11 1 (0.45%) BPSS Clearance
11 1 (0.45%) CCNA
11 1 (0.45%) CCNP
11 1 (0.45%) ITIL Foundation Certificate
11 1 (0.45%) MCDST
Quality Assurance & Compliance
1 10 (4.48%) SLA
2 7 (3.14%) QA
3 2 (0.90%) Disclosure Scotland
4 1 (0.45%) Data Quality
System Software
1 64 (28.70%) Active Directory
2 21 (9.42%) VMware Infrastructure
3 9 (4.04%) vSphere
4 7 (3.14%) Virtual Desktop
5 6 (2.69%) Hyper-V
6 5 (2.24%) XenApp
7 4 (1.79%) Virtual Machines
8 3 (1.35%) DFS Replication
8 3 (1.35%) Microsoft App-V
8 3 (1.35%) vCloud
9 2 (0.90%) Terminal Services
9 2 (0.90%) Xen
9 2 (0.90%) XenDesktop
10 1 (0.45%) BitLocker
10 1 (0.45%) NFS
10 1 (0.45%) UAG
10 1 (0.45%) Virtual Servers
10 1 (0.45%) VMware ESX
10 1 (0.45%) VMware ESXi
10 1 (0.45%) VMware Server
Systems Management
1 21 (9.42%) SCCM
2 8 (3.59%) QRadar
3 5 (2.24%) Puppet
3 5 (2.24%) SCOM
3 5 (2.24%) Tivoli
4 3 (1.35%) Microsoft Data Protection Manager
4 3 (1.35%) NetBackup
4 3 (1.35%) OpenView Configuration Management
5 2 (0.90%) Ambari
5 2 (0.90%) Microsoft Clustering
5 2 (0.90%) Norton AntiVirus
5 2 (0.90%) SCDPM
5 2 (0.90%) SCOrch
5 2 (0.90%) SCSM
5 2 (0.90%) SCVMM
5 2 (0.90%) WSUS
5 2 (0.90%) ZABBIX
6 1 (0.45%) HP SIM
6 1 (0.45%) Opscode Chef
6 1 (0.45%) Symantec Endpoint Protection
Vendors
1 59 (26.46%) Microsoft
2 36 (16.14%) VMware
3 22 (9.87%) Cisco
4 20 (8.97%) IBM
5 17 (7.62%) Citrix
6 16 (7.17%) Oracle
7 14 (6.28%) Apple
8 13 (5.83%) Splunk
9 11 (4.93%) HP
10 8 (3.59%) LogRhythm
11 5 (2.24%) Comptel
11 5 (2.24%) Dell
11 5 (2.24%) NetCracker
11 5 (2.24%) Symantec
12 4 (1.79%) Google
12 4 (1.79%) LANDesk
12 4 (1.79%) NetApp
12 4 (1.79%) SAP
13 3 (1.35%) Sun
13 3 (1.35%) Veeam
West London
Spencer Rose
Rate: From £375 to £385 per annum
Posted: 2 days ago
West London
Experis Ltd
Rate: £400.00 - £440.00 per day
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 4 days ago