Jobs 1 to 15 of 31

Applications Support Engineer

Gosport -
Capita - ITIN
The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to control rooms. In this job you will provide an effective response to requests for service, incident and problem management activities - looking after command, control and communications systems, infrastructure and terminals... Technical...
Salary: £22000.00 - £27000.00 per annum
Posted: 19 days ago

Major Incident Manager - Maidenhead

Maidenhead, Berkshire -
Earth Stream Global
Essential Skills: Demonstrable track record of working as an Senior Incident manager within a large and complex blue chip organisation; experience working as an Incident Manager with expert knowledge across data centre technologies such as: Windows/UNIX, RDBMS and storage; proven experience working in an Incident Management role where your...
Posted: 4 days ago

DV Cleared Incident Manager

Reading, Berkshire -
Global Technology Solutions Ltd
An exciting opportunity has arisen for an experienced DV Cleared Incident manager to join a fantastic company based near Reading... *ITIL v3 Foundation Certificate in IT Service Management (Essential) *ITIL Service Operations training or qualification. (Desirable) *Recognised qualification in Root Cause Analysis techniques (Desirable) Knowledge. *Knowledge and understanding of IT...
Rate: £30.90 - £43.28 per hour
Posted: 4 days ago

Service Delivery Analyst

Woking, Surrey, Ripley -
Brightred Resourcing
Someone working with ServiceNow is ideal... - Change Management... - Configuration Management... SERVICE DELIVERY ANALYST ROLE OVERVIEW... - To demonstrate knowledge and understanding of all defined IT service processes l, such as incident management, problem management, change management, service request management, configuration management, capacity and performance management, and to enforce adherence to these...
Rate: £150 - £300 per day
Posted: 23 days ago

IT Support Manager

Slough, Berkshire -
Networking People
The Team Manager role for the platform will build and operate teams, providing build, configure deployment and support of my client's cloud platforms to customer sites and their data centres. CRITICAL TASKS: Manage the 2nd line support team ( 8 people) day to day activities to meet SLA for incident,...
Salary: £55000 - £60000 per annum + Bonus + Flex Benefits
Posted: 5 days ago

IT Support Manager

Berkshire -
Networking People
The Team leader role for the platform build & operate teams, providing build, configure, deployment and support of my client's cloud platforms to customer sites and their data centres. CRITICAL TASKS: Manage the 2nd line support team day to day activities to meet SLA for incident, service request and problem...
Salary: Benefits
Posted: 3 days ago

Technical Operations Manager

Farnborough -
Venturi
They are a rapidly growing organisation who tripled their profits in the last financial year... Working for this award winning organisation means that you will be responsible for evolving the business and the people and processes involved with their business critical and highly available IT solutions for prestigious clients in...
Salary: £60000.00 - £90000.00 per annum + benefits & bonus
Posted: 11 days ago

1st Line Client Support

Windsor, Berkshire -
Woodward Associates (UK) Limited
Identify opportunities for continual improvement in the area of support, testing and client satisfaction... To deliver against the key accountabilities, this role will be expected to: Be part of the incident management process... (Data Management) 3 SINT... (Problem management) 5 USUP. (Service desk and incident management) 5 Education /Qualifications Relevant...
Salary: From £18,000 to £22,000 per annum Competitive
Posted: 13 days ago

Shift Team Lead

Milton Keynes, Buckinghamshire -
ComputaCenter
These processes include, Incident Management, Major Incident Management, Change Management & Problem Management... * Adherence to agreed SLA/KPIs for the customer... * Provides feedback for Performance Management of own team members. * Providing coaching, mentoring and support to staff under direct line management... Demonstrable knowledge of ITIL... Strong People Management skills - interpersonal skills,...
Salary: comprehensive benefits scheme
Posted: 16 days ago

Junior IT Helpdesk 1st Line Support Technical Service Desk Agent

Folkestone, Kent -
AWD Recruitment
Working knowledge of Microsoft Office to include excellent knowledge of Outlook... Experience of supporting and administrating Office 2003 - Office 365, Windows 7 and Active Directory 2003 and above... ITIL Foundation Level qualification... A good knowledge of working with Microsoft operating systems. Knowledge of supporting mobile devices including Blackberry Administration Service.
Salary: £17,000 - £19,500 + Benefits
Posted: 3 days ago

2nd Line Client Support / Analyst

Windsor, Berkshire -
Woodward Associates (UK) Limited
Business process improvement) PROG (Programming/software development) DBAB... (Data Management) UNAN. (User experience analysis) SINT... (Problem management) USUP. (Service desk and incident management) SURE... Customer Focus Engages with customers and service providers in, respectively, a service delivery and service management capacity... Microsoft Office, Outlook or similar... Provides coaching and support...
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 13 days ago

Service Reporting Analyst - Data Analysis - Engineering - Epsom - Perm

Epsom, Surrey -
Nexere Consulting Limited
The Service Reporting Analyst, as a member of the Problem Management & Service Reporting Team, proactively provides dynamic reporting not only to Problem Management but through all levels of the Global Services and Group IS organisations. They are key to service issue trend analysis and work closely with the configuration management...
Posted: 2 days ago

Incident and Problem Analyst / IT Analyst / IT Support Engineer

Portsmouth, Hampshire -
Bluetownonline
Key Responsibilities: Capture and analyse IT service outages using a standard ITSM suite. Logging and analysis of Incident tickets, ensuring that all relevant details are captured, and that incidents are diarised and are a useful reference point for enhanced problem and incident management... Chair and minute Incident and Problem management...
Salary: £19k - 21k per year
Posted: 3 days ago

Knowledge Manager

Milton Keynes, Buckinghamshire -
ComputaCenter
An element of people management is also a key aspect of this role... Work with the Business Take On, training and project management staff to ensure that any new services or products go-live with a comprehensive and high-quality knowledge articles already available... Work with the Problem Management function...
Salary: Competitive
Posted: 18 days ago

IT Operations Manager - superb new perm role in Reading

Reading -
Incite Insight
The organisation takes information security serious and has achieved certification to ISO27001:2005... The IT Operations Manager role encompasses the following responsibilities: -Service Improvement - They review current support processes and drive service improvement through problem management and trend analysis... -Resource Management - They manage a team of Lead Escalation technicians and...
Salary: £45,000 - £50,000 per year
Posted: 13 days ago