Jobs 1 to 15 of 24

INCIDENT MANAGER

Bracknell, Berkshire -
LA International
The team work to an ITIL v3 (ISO/IEC 20000) framework and require a suitably skilled Escalation Manager... They will engage across all areas within Service Operations to ensure the appropriate focus and technical resource is available to restore service within SLA to our customer... As part of your role...
Posted: 4 days ago

Service Improvement Manager - ITIL Cloud- Hampshire

Farnborough, Hampshire -
Zorba Consulting Limited
ITIL Service Improvement Manager with experience of developing and implementing service management processes required for rapidly growing Cloud Solution Provider in Hampshire... The role will also support the day-to-day delivery of cross functional processes which directly affect the customer experience, for example Incident or Problem management... They require...
Salary: From £35,000 to £45,000 per annum + bonus + benefits
Posted: 22 hours ago

IT Service Manager

High Wycombe, Slough, Maidenhead -
Brightred Resourcing
Working with groups both internally and externally this person will be responsible as follows: - IT Service Management. - Delivery of robust and stable IT services against defined Service Level Agreements (SLA) - Leadership of IT Service Management team... - Incident and Problem Management. - Change Management... - Background and thorough understanding of ITIL... - Degree level...
Salary: £65k plus car allowance, bonus and benefits.
Posted: 17 days ago

3rd Line Operations Team Manager - Bracknell

Bracknell, Berkshire -
Vodafone
Contributing to the Customer Services and wider business, objectives to improve: fault management performance, Service reliability and Service performance... Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults... Work with Customer Services and BE&T managers and team leaders to: Improve fault management...
Posted: 2 hours ago

IT Capacity and Continuity Manager

Southampton -
Specsavers
This position has responsibility for the fulfilment of Capacity management and IT Service continuity management processes largely as defined by ITIL... Key Responsibilities Delivery of activities relating to both capacity and continuity will be assisted by nominated individuals within each of the services teams, thereby creating a virtual team for...
Posted: 7 days ago

Head of IT Service Management

Winchester, Hampshire -
Redrock Consulting Ltd
You will also take responsibility for Continuous Improvement, overall line management of the support teams, continuous implementation of ISO 27002 and act as a point of contact for Incident Management, Problem Management and monitoring of SLA's and KPI's. You will have a background within IT Service Management, ideally...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 59 minutes ago

IT Support Technician

Kent -
Reed Technology - UK Posting Account
1st Level Support/IT Service Desk/IT infrastructure/Desktop infrastructure/MS Windows/Apple OS X/ITILv3/MS Active Directory/MS Exchange/Windows Server... Statement of Job Purpose: The role will be responsible for providing support to our clients IT Infrastructure & desktop infrastructure including Microsoft Windows and Apple OS X platforms.....
Rate: £11.35 per hour
Posted: 5 days ago

Problem Management Lead

Newbury, Berkshire -
Resource Solutions Group - Sovereign Housing
We currently require a Problem Management Lead, initially until 31 March 2015. The focus of this pivotal role is to introduce an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems.....
Rate: Benefits
Posted: 4 days ago

Problem Management Lead

Newbury, Berkshire -
Resource Management
We currently require a Problem Management Lead, initially until 31 March 2015. The focus of this pivotal role is to introduce an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems.....
Rate: £33120 - £40480 per annum + Benefits
Posted: 6 days ago

Infrastructure/Systems Engineer - VMware, VSphere, Citrix Xen, Cloudst

Middlesex -
Mercator IT Solutions
Essential Expertise: VMWare VCP (vSphere3/4/5) Citrix Xen, Cloudstack, Cloud Portal. Windows 2003/2008 MCP/MCITP. Desirable Expertise: Red Hat RHCT or equivalent... Storage Certifications (Cisco, SNIA) Working knowledge of managing and monitoring HP Proliant, Cisco UCS, IBM X, Dell Servers... ITIL. Responsibilities: This is a 3rd level support...
Rate: £Market
Posted: 3 days ago

IT Problem Manager

Newbury, Berkshire -
Resource Management
The focus of this pivotal role is to lead the introduction of an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems... You will develop and manage a problem management process...
Rate: £33120 - £40480 per annum + Benefits
Posted: 8 hours ago

Delivery Manager - OSS - BMC - HP - EMC

Reading, Berkshire -
Square One Resources
This role will be accountable for the design processes required to manage changes to the way we work and the technical systems, applications, services and elements within the OSS ICT Domain on the test and live networks in accordance with the ITIL initiatives adopted by the wider business organisation. - Working...
Rate: Unspecified
Posted: 3 days ago

Technical Support Engineer - German Speaking

Reading, Berkshire -
Davanti Solutions
Experience supporting and maintaining enterprise class software products, systems and solutions that include middle tier email / web servers and relational databases in a UNIX / Linux or Windows environment... Linux Professional Institute certification. - LPIC 1 - LPIC3. Microsoft certification in one of the following. - Exchange 2007 / 2010. - SQL Enterprise Server 2005 / 2008. -...
Salary: £32,000 per annum
Posted: 6 days ago

IT Help Desk Problem Management Co-Ordinator- West Sussex

West Sussex -
CPS Group
The role will focus on working with the IT outsource provider to proactively manage IT issue escalation through to resolution. Liaising with resolver groups to identify effective resolutions and ensuring effective feedback of resolutions to both IT Management team and to internal customers is given. There is also a large...
Rate: Market Daily Rates
Posted: 7 days ago

ServiceNow Developer

West Sussex -
esynergy Solutions - UK
A Leading Blue chip client requires a ServiceNow Developer for a 6 Month extendable contract in West Sussex... -Developing ESS page. -Good understanding of UI policy / Access Control. -Experience creating Server side scripts. -Used ACL's for controlling the security mechanism in ServiceNow. -Domain Separation and designing the Process and...
Rate: £300 - £400 per day
Posted: 12 days ago