The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Basingstoke region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 72 67 68
Rank change year-on-year
-5 +1
Permanent jobs requiring a Service Desk Analyst 6 10 10
As % of all permanent IT jobs located in Basingstoke 0.88% 1.52% 1.35%
As % of the Job Titles category 0.96% 1.59% 1.42%
Number of salaries quoted 5 10 10
Average salary £19,000 £22,500 £18,500
Average salary % change year-on-year
-15.55% +21.62%
90% offered a salary of more than £18,750 £17,725 £17,350
10% offered a salary of more than £20,000 £22,875 £25,050
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Basingstoke region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Basingstoke
Permanent IT job ads with a match in the
Job Titles category
625 627 703
As % of all permanent IT jobs located in Basingstoke 91.64% 95.29% 94.62%
Number of salaries quoted 478 483 547
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £22,500 £22,500
10% offered a salary of more than £58,000 £62,500 £62,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Service Desk Analyst
Jobs Demand Trend in Basingstoke

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Basingstoke region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Basingstoke

Service Desk Analyst
Salary Trend in Basingstoke

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Basingstoke region.

Service Desk Analyst Salary Trend in Basingstoke

Service Desk Analyst
Top 30 Related IT Skills in Basingstoke

For the 6 months to 16 September 2014, IT jobs across the Basingstoke region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 15 (100.00%) Microsoft
2 14 (93.33%) Windows
3 13 (86.67%) ITIL
4 11 (73.33%) Active Directory
5 10 (66.67%) Citrix
6 9 (60.00%) ITSM
6 9 (60.00%) MS Office
7 7 (46.67%) ITIL Foundation Certificate
7 7 (46.67%) Informatics
7 7 (46.67%) MCP
8 6 (40.00%) MS Excel
9 3 (20.00%) ITIL Certification
10 2 (13.33%) Windows Server 2003
10 2 (13.33%) Microsoft Certification
10 2 (13.33%) Service Management
10 2 (13.33%) Management Information System
10 2 (13.33%) DameWare
10 2 (13.33%) Windows XP
10 2 (13.33%) DHCP
10 2 (13.33%) TCP/IP
10 2 (13.33%) VPN
10 2 (13.33%) DNS
10 2 (13.33%) Line Management
10 2 (13.33%) CMDB
10 2 (13.33%) Security Cleared
10 2 (13.33%) Windows Server 2008
10 2 (13.33%) Windows 7
10 2 (13.33%) Windows 8
11 1 (6.67%) Coaching
11 1 (6.67%) ADSL

Service Desk Analyst
Top Related IT Skills in Basingstoke by Category

For the 6 months to 16 September 2014, IT jobs across the Basingstoke region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) SharePoint
1 1 (6.67%) Blackberry Enterprise Server
Applications
1 9 (60.00%) MS Office
2 6 (40.00%) MS Excel
3 1 (6.67%) MS Project
Communications & Networking
1 2 (13.33%) DHCP
1 2 (13.33%) TCP/IP
1 2 (13.33%) VPN
1 2 (13.33%) DNS
2 1 (6.67%) ADSL
2 1 (6.67%) Broadband
Database & Business Intelligence
1 1 (6.67%) SQL Server
1 1 (6.67%) Crystal Reports
Miscellaneous
1 7 (46.67%) Informatics
2 2 (13.33%) Management Information System
2 2 (13.33%) CMDB
3 1 (6.67%) PDA
3 1 (6.67%) Computer Science
3 1 (6.67%) Blackberry
Operating Systems
1 14 (93.33%) Windows
2 2 (13.33%) Windows Server 2003
2 2 (13.33%) Windows XP
2 2 (13.33%) Windows Server 2008
2 2 (13.33%) Windows 7
2 2 (13.33%) Windows 8
3 1 (6.67%) UNIX
3 1 (6.67%) Linux
Processes & Methodologies
1 13 (86.67%) ITIL
2 9 (60.00%) ITSM
3 2 (13.33%) Service Management
3 2 (13.33%) Line Management
4 1 (6.67%) Coaching
Qualifications
1 7 (46.67%) ITIL Foundation Certificate
1 7 (46.67%) MCP
2 3 (20.00%) ITIL Certification
3 2 (13.33%) Microsoft Certification
3 2 (13.33%) Security Cleared
4 1 (6.67%) Degree
4 1 (6.67%) A+ Certification
System Software
1 11 (73.33%) Active Directory
Systems Management
1 2 (13.33%) DameWare
Vendors
1 15 (100.00%) Microsoft
2 10 (66.67%) Citrix
3 1 (6.67%) Business Objects
3 1 (6.67%) Mitel
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £18000 - £20000 per annum + Benefits
Posted: 6 days ago
Basingstoke
Capita - ITIN
Posted: 11 days ago