The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hampshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 147 161 156
Rank change year-on-year
+14 -5
Permanent jobs requiring a Service Desk Analyst 34 16 13
As % of all permanent IT jobs located in Hampshire 0.985% 0.417% 0.358%
As % of the Job Titles category 1.033% 0.434% 0.381%
Number of salaries quoted 32 16 8
Average salary £19,125 £20,250 £19,500
Average salary % change year-on-year
-5.55% +3.84%
90% offered a salary of more than £18,250 £16,250 £17,500
10% offered a salary of more than £22,000 £25,250 £22,950
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3292 3690 3411
As % of all permanent IT jobs located in Hampshire 95.37% 96.17% 93.99%
Number of salaries quoted 2796 3234 2881
Average salary £39,000 £40,000 £37,500
Average salary % change year-on-year
-2.50% +6.66%
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
South East

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Hampshire region as a proportion of the total demand within the Job Titles category.

Hampshire Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hampshire region.

Hampshire Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Southampton +17 21 £20,250 +1.25%
Basingstoke -6 4 £18,250 -10.97%
Winchester - 2 £17,000 -
Farnborough +3 1 £19,500 -25.00%
Eastleigh -1 1 £18,500 -1.33%
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Hampshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 30 (51.72%) Microsoft
2 23 (39.66%) Windows
3 22 (37.93%) ITIL
4 19 (32.76%) MS Office
5 18 (31.03%) MS Excel
6 17 (29.31%) Service Management
7 16 (27.59%) Active Directory
8 14 (24.14%) Windows XP
9 10 (17.24%) Windows 2000
9 10 (17.24%) SLA
9 10 (17.24%) Windows 7
10 7 (12.07%) Incident Management
11 6 (10.34%) Management Information System
12 5 (8.621%) Windows Vista
12 5 (8.621%) Cisco
13 4 (6.897%) Citrix
13 4 (6.897%) A+ Certification
13 4 (6.897%) Time Management
13 4 (6.897%) ITSM
14 3 (5.172%) Software Distribution
14 3 (5.172%) Retail
14 3 (5.172%) Wireless
14 3 (5.172%) Continuous Improvement
14 3 (5.172%) Dutch Language
14 3 (5.172%) German Language
14 3 (5.172%) Finance
14 3 (5.172%) EPoS
14 3 (5.172%) Microsoft Certification
14 3 (5.172%) Linux
14 3 (5.172%) SAP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Hampshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.172%) MS Exchange
2 1 (1.724%) Exchange Server 2003
2 1 (1.724%) Lotus Notes
2 1 (1.724%) Blackberry Enterprise Server
Applications
1 19 (32.76%) MS Office
2 18 (31.03%) MS Excel
Communications & Networking
1 3 (5.172%) Wireless
1 3 (5.172%) ATM
1 3 (5.172%) VoIP
2 1 (1.724%) DHCP
2 1 (1.724%) TCP/IP
2 1 (1.724%) VPN
2 1 (1.724%) DNS
2 1 (1.724%) Internet
General
1 3 (5.172%) Retail
1 3 (5.172%) Dutch Language
1 3 (5.172%) German Language
1 3 (5.172%) Finance
2 2 (3.448%) French Language
Miscellaneous
1 6 (10.34%) Management Information System
2 3 (5.172%) EPoS
3 1 (1.724%) PDA
3 1 (1.724%) CMDB
3 1 (1.724%) Blackberry
Operating Systems
1 23 (39.66%) Windows
2 14 (24.14%) Windows XP
3 10 (17.24%) Windows 2000
3 10 (17.24%) Windows 7
4 5 (8.621%) Windows Vista
5 3 (5.172%) Linux
6 1 (1.724%) Windows Server 2008
6 1 (1.724%) Windows Server 2003
Processes & Methodologies
1 22 (37.93%) ITIL
2 17 (29.31%) Service Management
3 7 (12.07%) Incident Management
4 4 (6.897%) Time Management
4 4 (6.897%) ITSM
5 3 (5.172%) Software Distribution
5 3 (5.172%) Continuous Improvement
6 1 (1.724%) Disaster Recovery
6 1 (1.724%) Knowledge Management
6 1 (1.724%) Problem Management
Programming Languages
1 1 (1.724%) SQL
Qualifications
1 4 (6.897%) A+ Certification
2 3 (5.172%) Microsoft Certification
3 2 (3.448%) MCP
4 1 (1.724%) VMware Certified Professional (VCP)
4 1 (1.724%) MCITP
4 1 (1.724%) CCAA
4 1 (1.724%) CCENT
4 1 (1.724%) SC Cleared
4 1 (1.724%) Security Cleared
4 1 (1.724%) MCSE
4 1 (1.724%) Citrix Certification
Quality Assurance & Compliance
1 10 (17.24%) SLA
System Software
1 16 (27.59%) Active Directory
2 1 (1.724%) VMware Infrastructure
Systems Management
1 1 (1.724%) DameWare
1 1 (1.724%) Unicenter
Vendors
1 30 (51.72%) Microsoft
2 5 (8.621%) Cisco
3 4 (6.897%) Citrix
4 3 (5.172%) SAP
5 1 (1.724%) VMware
5 1 (1.724%) Remedy
5 1 (1.724%) CA
5 1 (1.724%) Lotus
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 21 May 2013