Customer Service Jobs in Basingstoke

Customer Service
Hampshire > Basingstoke

The following table provides summary statistics for permanent job vacancies advertised in Basingstoke with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 32 22 52
Rank change year-on-year -10 +30 -23
Permanent jobs citing Customer Service 27 38 32
As % of all permanent jobs advertised in Basingstoke 4.85% 10.16% 4.62%
As % of the Processes & Methodologies category 6.05% 10.80% 4.71%
Number of salaries quoted 20 32 20
10th Percentile - - £19,500
25th Percentile £26,250 £23,500 £20,813
Median annual salary (50th Percentile) £31,500 £25,000 £25,500
Median % change year-on-year +26.00% -1.96% -43.33%
75th Percentile £33,750 £28,750 £57,500
90th Percentile £42,975 £57,500 £72,638
Hampshire median annual salary £29,000 £30,000 £34,000
% change year-on-year -3.33% -11.76% -2.86%

All Process and Methodology Skills
Basingstoke

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Basingstoke with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 446 352 679
As % of all permanent jobs advertised in Basingstoke 80.07% 94.12% 97.98%
Number of salaries quoted 357 221 458
10th Percentile £29,900 £26,000 £32,500
25th Percentile £42,200 £40,000 £45,313
Median annual salary (50th Percentile) £50,000 £55,000 £57,500
Median % change year-on-year -9.09% -4.35% +4.55%
75th Percentile £63,750 £75,000 £78,750
90th Percentile £76,750 £87,500 £82,500
Hampshire median annual salary £50,000 £53,500 £53,500
% change year-on-year -6.54% - +7.00%

Customer Service
Job Vacancy Trend in Basingstoke

Job postings citing Customer Service as a proportion of all IT jobs advertised in Basingstoke.

Job vacancy trend for Customer Service in Basingstoke

Customer Service
Salary Trend in Basingstoke

3-month moving average salary quoted in jobs citing Customer Service in Basingstoke.

Salary trend for Customer Service in Basingstoke

Customer Service
Salary Histogram in Basingstoke

Salary distribution for jobs citing Customer Service in Basingstoke over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Basingstoke

Customer Service
Co-occurring Skills and Capabilities in Basingstoke by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) Microsoft Exchange
1 1 (3.70%) SharePoint
Applications
1 3 (11.11%) Microsoft Office
2 1 (3.70%) MS Visio
Cloud Services
1 6 (22.22%) Microsoft 365
2 1 (3.70%) Azure
2 1 (3.70%) Azure Sentinel
2 1 (3.70%) IaaS
Communications & Networking
1 9 (33.33%) LAN
2 6 (22.22%) TCP/IP
2 6 (22.22%) VPN
3 5 (18.52%) DHCP
3 5 (18.52%) DNS
4 4 (14.81%) WAN
5 3 (11.11%) Firewall
5 3 (11.11%) Wireless
6 1 (3.70%) Ethernet
6 1 (3.70%) Internet
6 1 (3.70%) iSCSI
6 1 (3.70%) Network Security
6 1 (3.70%) PBX
6 1 (3.70%) SAN
General
1 13 (48.15%) Social Skills
2 6 (22.22%) Telecoms
3 5 (18.52%) Finance
4 4 (14.81%) Analytical Skills
5 3 (11.11%) Manufacturing
6 2 (7.41%) Inclusion and Diversity
6 2 (7.41%) Marketing
7 1 (3.70%) Legal
Job Titles
1 9 (33.33%) Analyst
2 7 (25.93%) Service Analyst
3 5 (18.52%) IT Analyst
3 5 (18.52%) IT Engineer
3 5 (18.52%) Service Desk Analyst
4 4 (14.81%) IT Project Leader
4 4 (14.81%) Lead
4 4 (14.81%) Project Engineer
4 4 (14.81%) Project Leader
4 4 (14.81%) Support Engineer
4 4 (14.81%) Team Leader
5 3 (11.11%) Network Engineer
6 2 (7.41%) 2nd Line Engineer
6 2 (7.41%) Desktop Engineer
6 2 (7.41%) Product Manager
7 1 (3.70%) 2nd Line Desktop Support
7 1 (3.70%) 2nd Line Desktop Support Analyst
7 1 (3.70%) 2nd Line Desktop Support Engineer
7 1 (3.70%) Deskside Engineer
7 1 (3.70%) Deskside Support Engineer
Miscellaneous
1 4 (14.81%) NHS
2 2 (7.41%) Digital Signage
2 2 (7.41%) Pricing Data
3 1 (3.70%) Data Centre
3 1 (3.70%) Device Driver
3 1 (3.70%) Driving Licence
3 1 (3.70%) IVR
3 1 (3.70%) Onboarding
3 1 (3.70%) Video Conferencing
Operating Systems
1 13 (48.15%) Windows
2 5 (18.52%) Windows 10
2 5 (18.52%) Windows Server
3 1 (3.70%) Mac OS
3 1 (3.70%) Windows 7
3 1 (3.70%) Windows NT
3 1 (3.70%) Windows XP
Processes & Methodologies
1 6 (22.22%) Problem-Solving
2 5 (18.52%) Line Management
3 4 (14.81%) Computer Science
3 4 (14.81%) Customer Experience
3 4 (14.81%) Logistics
3 4 (14.81%) Project Delivery
3 4 (14.81%) Project Management
4 3 (11.11%) Collaborative Working
4 3 (11.11%) Performance Analysis
5 2 (7.41%) CAD
5 2 (7.41%) ITIL
5 2 (7.41%) ITSM
5 2 (7.41%) Product Strategy
5 2 (7.41%) Service Management
6 1 (3.70%) Commercial Awareness
6 1 (3.70%) Infrastructure Engineering
6 1 (3.70%) Matrix Organization
6 1 (3.70%) Patch Management
6 1 (3.70%) Security Patching
6 1 (3.70%) Service Delivery
Programming Languages
1 1 (3.70%) PowerShell
Qualifications
1 7 (25.93%) Degree
2 5 (18.52%) DBS Check
3 4 (14.81%) Computer Science Degree
4 2 (7.41%) MCP
5 1 (3.70%) A+ Certification
5 1 (3.70%) ITIL Certification
5 1 (3.70%) Microsoft Certification
5 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 1 (3.70%) GDPR
1 1 (3.70%) SLA
System Software
1 11 (40.74%) Active Directory
2 5 (18.52%) Hyper-V
3 4 (14.81%) VMware Infrastructure
4 1 (3.70%) Virtual Machines
Systems Management
1 1 (3.70%) Microsoft Data Protection Manager
1 1 (3.70%) SCCM
1 1 (3.70%) SCDPM
Vendors
1 14 (51.85%) Microsoft
2 4 (14.81%) VMware
3 3 (11.11%) Aruba
3 3 (11.11%) Fortinet
3 3 (11.11%) Juniper
4 1 (3.70%) Dell
4 1 (3.70%) Dell Compellent
4 1 (3.70%) HP
4 1 (3.70%) ServiceNow