The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Bracknell region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Bracknell region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 69 - -
Rank change year-on-year
- 0
Permanent jobs requiring a 1st Line Support 7 0 0
As % of all permanent IT jobs located in Bracknell 1.318% - -
As % of the Job Titles category 1.386% - -
Number of salaries quoted 7 0 0
Average salary £19,000 - -
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
Bracknell
Permanent IT job ads with a match in the
Job Titles category
505 357 346
As % of all permanent IT jobs located in Bracknell 95.10% 89.47% 96.65%
Number of salaries quoted 322 271 298
Average salary £35,000 £42,500 £47,500
Average salary % change year-on-year
-17.64% -10.52%
90% offered a salary of more than £21,500 £32,500 £30,000
10% offered a salary of more than £52,500 £65,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
Berkshire

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Bracknell region as a proportion of the total demand within the Job Titles category.

Bracknell 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Bracknell region.

Bracknell 1st Line Support Salary Trend

1st Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Bracknell region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 12 (75.00%) Active Directory
2 11 (68.75%) SLA
2 11 (68.75%) Windows
2 11 (68.75%) Microsoft
3 10 (62.50%) Windows 7
4 9 (56.25%) VMware
4 9 (56.25%) VMware Infrastructure
4 9 (56.25%) Citrix
5 6 (37.50%) MS Excel
6 4 (25.00%) TCP/IP
6 4 (25.00%) MS Office
6 4 (25.00%) Finance
7 1 (6.250%) Verint
7 1 (6.250%) Cisco
7 1 (6.250%) Genesys
7 1 (6.250%) Windows Server 2003
7 1 (6.250%) ITIL
7 1 (6.250%) UNIX
7 1 (6.250%) Linux
7 1 (6.250%) SQL
7 1 (6.250%) Windows XP
7 1 (6.250%) Asset Management
7 1 (6.250%) Incident Management
7 1 (6.250%) Cisco ICM
7 1 (6.250%) French Language
7 1 (6.250%) German Language
7 1 (6.250%) SC Cleared
7 1 (6.250%) Security Cleared
7 1 (6.250%) Service Management
7 1 (6.250%) Firewall

1st Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Bracknell region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 6 (37.50%) MS Excel
2 4 (25.00%) MS Office
Communications & Networking
1 4 (25.00%) TCP/IP
2 1 (6.250%) Cisco ICM
2 1 (6.250%) Firewall
General
1 4 (25.00%) Finance
2 1 (6.250%) French Language
2 1 (6.250%) German Language
Operating Systems
1 11 (68.75%) Windows
2 10 (62.50%) Windows 7
3 1 (6.250%) Windows Server 2003
3 1 (6.250%) UNIX
3 1 (6.250%) Linux
3 1 (6.250%) Windows XP
3 1 (6.250%) Windows Server 2008
Processes & Methodologies
1 1 (6.250%) ITIL
1 1 (6.250%) Asset Management
1 1 (6.250%) Incident Management
1 1 (6.250%) Service Management
1 1 (6.250%) Information Security
Programming Languages
1 1 (6.250%) SQL
Qualifications
1 1 (6.250%) SC Cleared
1 1 (6.250%) Security Cleared
Quality Assurance & Compliance
1 11 (68.75%) SLA
System Software
1 12 (75.00%) Active Directory
2 9 (56.25%) VMware Infrastructure
Vendors
1 11 (68.75%) Microsoft
2 9 (56.25%) VMware
2 9 (56.25%) Citrix
3 1 (6.250%) Verint
3 1 (6.250%) Cisco
3 1 (6.250%) Genesys
Bracknell, Thames Valley
ITILv3 Foundation accrediaition would be VERY desired.** My client punches significantly above its body weight... what I mean by this is whilst only being 30 strong the quality...
Salary: £18000 - £20000 per annum
Posted: 22 May 2013
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013