The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 80 86 92
Rank change year-on-year
+6 +6
Permanent jobs requiring a Support Analyst 24 33 20
As % of all permanent IT jobs located in Cambridge 1.72% 1.82% 1.27%
As % of the Job Titles category 1.82% 1.92% 1.35%
Number of salaries quoted 24 25 17
Average salary £29,500 £27,000 £22,500
Average salary % change year-on-year
+9.25% +20.00%
90% offered a salary of more than £20,150 £20,200 £20,000
10% offered a salary of more than £34,000 £40,000 £29,400
UK excluding London average salary £28,000 £27,500 £27,500
% change year-on-year
+1.81% -
Support Analyst
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1318 1715 1480
As % of all permanent IT jobs located in Cambridge 94.62% 94.49% 94.03%
Number of salaries quoted 1155 1334 1294
Average salary £43,000 £41,000 £40,000
Average salary % change year-on-year
+4.87% +2.50%
90% offered a salary of more than £29,000 £26,000 £28,850
10% offered a salary of more than £55,000 £56,450 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Support Analyst
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Cambridge

Support Analyst
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Cambridge region.

Support Analyst Salary Trend in Cambridge

Support Analyst
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Support Analyst across the Cambridge region over the 3 months to 28 August 2015.

Support Analyst Salary Histogram in Cambridge

Support Analyst
Top 30 Related IT Skills in Cambridge

For the 6 months to 28 August 2015, IT jobs across the Cambridge region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 24 (48.00%) Windows
2 21 (42.00%) Microsoft
3 15 (30.00%) MS Excel
4 14 (28.00%) Degree
5 11 (22.00%) SQL
6 10 (20.00%) SQL Server
6 10 (20.00%) Active Directory
7 9 (18.00%) CRM
7 9 (18.00%) Video Conferencing
7 9 (18.00%) Lync
8 8 (16.00%) ITIL
9 7 (14.00%) Windows Server 2008
9 7 (14.00%) Office 365
10 6 (12.00%) Windows 7
10 6 (12.00%) VMware
10 6 (12.00%) MS Office
10 6 (12.00%) .NET
11 5 (10.00%) WAN
11 5 (10.00%) LAN
11 5 (10.00%) Windows Server 2003
12 4 (8.00%) Finance
12 4 (8.00%) Wireless
12 4 (8.00%) .NET Framework
12 4 (8.00%) Configuration Management
12 4 (8.00%) TCP/IP
12 4 (8.00%) VPN
12 4 (8.00%) Linux
12 4 (8.00%) Oracle
12 4 (8.00%) JavaScript
12 4 (8.00%) T-SQL

Support Analyst
Top Related IT Skills in Cambridge by Category

For the 6 months to 28 August 2015, IT jobs across the Cambridge region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (18.00%) Lync
2 2 (4.00%) IIS
3 1 (2.00%) SharePoint
3 1 (2.00%) MS Exchange
3 1 (2.00%) Exchange Server 2007
3 1 (2.00%) Exchange Server 2010
3 1 (2.00%) Exchange Server 2013
Applications
1 15 (30.00%) MS Excel
2 6 (12.00%) MS Office
3 1 (2.00%) MS PowerPoint
Business Applications
1 3 (6.00%) Dynamics CRM
2 2 (4.00%) Oracle SCM
2 2 (4.00%) Oracle ERP
2 2 (4.00%) Dynamics NAV
3 1 (2.00%) Oracle EBS
3 1 (2.00%) Oracle Applications
3 1 (2.00%) SAP SCM
Cloud Services
1 7 (14.00%) Office 365
2 3 (6.00%) Amazon AWS
3 1 (2.00%) SaaS
Communications & Networking
1 5 (10.00%) LAN
1 5 (10.00%) WAN
2 4 (8.00%) TCP/IP
2 4 (8.00%) VPN
2 4 (8.00%) Wireless
3 3 (6.00%) SMS
4 2 (4.00%) Internet
5 1 (2.00%) VoIP
5 1 (2.00%) FTP
5 1 (2.00%) HTTP
5 1 (2.00%) NAS
5 1 (2.00%) SAN
Database & Business Intelligence
1 10 (20.00%) SQL Server
2 4 (8.00%) Crystal Reports
3 3 (6.00%) OLAP
Development Applications
1 3 (6.00%) Team Foundation Server
General
1 4 (8.00%) Finance
2 3 (6.00%) Telecoms
3 2 (4.00%) Front Office
3 2 (4.00%) Back Office
Libraries, Frameworks & Software Standards
1 6 (12.00%) .NET
2 4 (8.00%) ASP.NET
2 4 (8.00%) .NET Framework
3 3 (6.00%) HTML
3 3 (6.00%) XML
3 3 (6.00%) LINQ
3 3 (6.00%) ASP.NET MVC
3 3 (6.00%) HTML5
3 3 (6.00%) Entity Framework
3 3 (6.00%) LINQ to SQL
4 2 (4.00%) WCF
5 1 (2.00%) COM
Miscellaneous
1 9 (18.00%) Video Conferencing
2 4 (8.00%) Analytical Skills
3 2 (4.00%) Management Information System
4 1 (2.00%) Mathematics
4 1 (2.00%) User Experience
4 1 (2.00%) Private Cloud
4 1 (2.00%) Data Centre
Operating Systems
1 24 (48.00%) Windows
2 7 (14.00%) Windows Server 2008
3 6 (12.00%) Windows 7
4 5 (10.00%) Windows Server 2003
5 4 (8.00%) Linux
5 4 (8.00%) Windows Server 2012
6 2 (4.00%) Windows 8
7 1 (2.00%) Windows Vista
7 1 (2.00%) Windows 2000
7 1 (2.00%) VMS
Processes & Methodologies
1 9 (18.00%) CRM
2 8 (16.00%) ITIL
3 4 (8.00%) Configuration Management
4 3 (6.00%) Service Delivery
4 3 (6.00%) ERP
4 3 (6.00%) OOP
4 3 (6.00%) MVC
4 3 (6.00%) Workflow
4 3 (6.00%) Validation
4 3 (6.00%) Data Cleansing
4 3 (6.00%) Data Mapping
4 3 (6.00%) Data Analysis
5 2 (4.00%) DevOps
5 2 (4.00%) Time Management
5 2 (4.00%) TDD
6 1 (2.00%) Capacity Planning
6 1 (2.00%) Business Process Improvement
6 1 (2.00%) Infrastructure Management
6 1 (2.00%) Performance Tuning
6 1 (2.00%) Performance Monitoring
Programming Languages
1 11 (22.00%) SQL
2 4 (8.00%) T-SQL
2 4 (8.00%) JavaScript
3 3 (6.00%) VB
3 3 (6.00%) C#
4 1 (2.00%) Java
4 1 (2.00%) VBScript
Qualifications
1 14 (28.00%) Degree
2 3 (6.00%) ITIL Foundation Certificate
3 1 (2.00%) MCP
Quality Assurance & Compliance
1 2 (4.00%) SLA
2 1 (2.00%) ISO 14001
2 1 (2.00%) ISO/IEC 27001
2 1 (2.00%) QA
2 1 (2.00%) ISO 9001
System Software
1 10 (20.00%) Active Directory
2 3 (6.00%) VMware Infrastructure
2 3 (6.00%) XenApp
3 2 (4.00%) vSphere
Systems Management
1 2 (4.00%) Puppet
2 1 (2.00%) Opscode Chef
Vendors
1 21 (42.00%) Microsoft
2 6 (12.00%) VMware
3 4 (8.00%) Oracle
4 3 (6.00%) SAP
4 3 (6.00%) Citrix
4 3 (6.00%) Apple
4 3 (6.00%) Salesforce.com
5 2 (4.00%) Pegasus
5 2 (4.00%) HP
5 2 (4.00%) 3PAR
6 1 (2.00%) Mitel
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