The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 173 177 191
Rank change year-on-year
+4 +14
Permanent jobs requiring a 2nd Line Support 91 107 86
As % of all permanent IT jobs located in the East of England 1.20% 1.24% 1.01%
As % of the Job Titles category 1.25% 1.30% 1.05%
Number of salaries quoted 87 98 83
Average salary £25,000 £23,750 £25,000
Average salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £20,579 £19,000 £20,000
10% offered a salary of more than £30,000 £28,225 £32,200
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7271 8227 8200
As % of all permanent IT jobs located in the East of England 96.13% 95.53% 95.92%
Number of salaries quoted 5955 6841 7139
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,548
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 April 2015.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -7 37 £28,000 +3.70% 6
Cambridgeshire +18 19 £23,000 -2.12% 6
Essex -10 13 £22,000 -7.36% 3
Bedfordshire +23 9 £26,000 +36.84% 3
Suffolk +11 7 £22,016 +7.39% 2
Norfolk +1 6 £30,000 +50.00% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 24 April 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 117 (75.00%) Windows
2 86 (55.13%) Active Directory
3 74 (47.44%) Microsoft
4 62 (39.74%) MS Office
5 61 (39.10%) MS Exchange
6 51 (32.69%) ITIL
7 46 (29.49%) MS Excel
8 45 (28.85%) Windows 7
9 41 (26.28%) Windows Server 2008
9 41 (26.28%) Citrix
10 31 (19.87%) Windows Server 2012
11 29 (18.59%) Exchange Server 2010
12 26 (16.67%) Microsoft Certification
13 23 (14.74%) Windows XP
14 21 (13.46%) VMware
14 21 (13.46%) Linux
15 20 (12.82%) MCP
15 20 (12.82%) SQL
16 18 (11.54%) Service Delivery
16 18 (11.54%) Analytical Skills
16 18 (11.54%) Exchange Server 2003
17 17 (10.90%) Cisco
18 16 (10.26%) Windows Server 2003
18 16 (10.26%) Exchange Server 2007
18 16 (10.26%) Android
19 15 (9.62%) DNS
19 15 (9.62%) MCSE
20 13 (8.33%) WAN
21 12 (7.69%) LAN
21 12 (7.69%) Firewall

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 24 April 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (39.10%) MS Exchange
2 29 (18.59%) Exchange Server 2010
3 18 (11.54%) Exchange Server 2003
4 16 (10.26%) Exchange Server 2007
5 9 (5.77%) SharePoint
6 6 (3.85%) IIS
7 5 (3.21%) Blackberry Enterprise Server
8 3 (1.92%) WebSphere
8 3 (1.92%) JBoss
8 3 (1.92%) WebSphere Application Server
8 3 (1.92%) WebLogic
8 3 (1.92%) Lync
9 2 (1.28%) SharePoint 2010
9 2 (1.28%) SharePoint 2013
9 2 (1.28%) Exchange Server 2013
Applications
1 62 (39.74%) MS Office
2 46 (29.49%) MS Excel
3 3 (1.92%) MS PowerPoint
Business Applications
1 1 (0.64%) Dynamics CRM
Cloud Services
1 10 (6.41%) Office 365
2 4 (2.56%) SaaS
3 1 (0.64%) PaaS
3 1 (0.64%) Cloud Computing
3 1 (0.64%) Microsoft Azure
3 1 (0.64%) IaaS
Communications & Networking
1 15 (9.62%) DNS
2 13 (8.33%) WAN
3 12 (7.69%) LAN
3 12 (7.69%) Firewall
4 11 (7.05%) TCP/IP
5 10 (6.41%) VoIP
5 10 (6.41%) DHCP
6 6 (3.85%) Intranet
7 5 (3.21%) Wireless
8 3 (1.92%) DSL
8 3 (1.92%) MPLS
8 3 (1.92%) VPN
9 2 (1.28%) SMTP
9 2 (1.28%) LDAP
9 2 (1.28%) Broadband
9 2 (1.28%) Cisco ASA
9 2 (1.28%) Unified Communications
10 1 (0.64%) IP Telephony
10 1 (0.64%) Wi-Fi
10 1 (0.64%) PBX
Database & Business Intelligence
1 5 (3.21%) SQL Server
2 1 (0.64%) MySQL
General
1 8 (5.13%) Finance
2 7 (4.49%) Telecoms
2 7 (4.49%) Publishing
3 5 (3.21%) Retail
4 2 (1.28%) Legal
5 1 (0.64%) Law
5 1 (0.64%) Marketing
Libraries, Frameworks & Software Standards
1 7 (4.49%) J2EE
2 4 (2.56%) HTML
2 4 (2.56%) WSH
2 4 (2.56%) LAMP
3 3 (1.92%) XML
3 3 (1.92%) XSL
4 1 (0.64%) .NET
4 1 (0.64%) CSS
Miscellaneous
1 18 (11.54%) Analytical Skills
2 11 (7.05%) Blackberry
3 7 (4.49%) Fat Client
3 7 (4.49%) Thin Client
4 5 (3.21%) PDA
4 5 (3.21%) Statistics
4 5 (3.21%) Management Information System
4 5 (3.21%) NHS
5 4 (2.56%) Smartphone
5 4 (2.56%) Mathematics
5 4 (2.56%) Mobile Computing
6 3 (1.92%) Enterprise Software
6 3 (1.92%) EPoS
6 3 (1.92%) Video Conferencing
6 3 (1.92%) FMCG
7 2 (1.28%) Open Source
8 1 (0.64%) Xbox
Operating Systems
1 117 (75.00%) Windows
2 45 (28.85%) Windows 7
3 41 (26.28%) Windows Server 2008
4 31 (19.87%) Windows Server 2012
5 23 (14.74%) Windows XP
6 21 (13.46%) Linux
7 16 (10.26%) Windows Server 2003
7 16 (10.26%) Android
8 12 (7.69%) Apple iOS
9 11 (7.05%) Windows 8
10 6 (3.85%) Mac OS X
11 5 (3.21%) UNIX
12 3 (1.92%) AIX
12 3 (1.92%) Solaris
12 3 (1.92%) Windows Vista
13 1 (0.64%) Windows CE
13 1 (0.64%) Mac OS
13 1 (0.64%) Windows Phone
Processes & Methodologies
1 51 (32.69%) ITIL
2 18 (11.54%) Service Delivery
3 8 (5.13%) Migration
4 7 (4.49%) Configuration Management
4 7 (4.49%) Risk Analysis
4 7 (4.49%) Root Cause Analysis
4 7 (4.49%) Performance Tuning
5 6 (3.85%) Asset Management
6 5 (3.21%) Service Management
6 5 (3.21%) Incident Management
7 4 (2.56%) Software Deployment
7 4 (2.56%) Pay per click
7 4 (2.56%) Disaster Recovery
7 4 (2.56%) Information Security
7 4 (2.56%) Project Management
7 4 (2.56%) ERP
8 3 (1.92%) Data Protection
8 3 (1.92%) Continuous Improvement
8 3 (1.92%) Capacity Management
9 2 (1.28%) Mobile Device Management
Programming Languages
1 20 (12.82%) SQL
2 10 (6.41%) Java
3 7 (4.49%) VB
3 7 (4.49%) PowerShell
4 4 (2.56%) JavaScript
4 4 (2.56%) C
5 1 (0.64%) PHP
Qualifications
1 26 (16.67%) Microsoft Certification
2 20 (12.82%) MCP
3 15 (9.62%) MCSE
4 10 (6.41%) MCSA
5 9 (5.77%) MCTS
6 5 (3.21%) MCITP
6 5 (3.21%) ITIL Certification
6 5 (3.21%) MCDST
7 4 (2.56%) HND
7 4 (2.56%) ISEB
7 4 (2.56%) ITIL Foundation Certificate
8 3 (1.92%) SC Cleared
8 3 (1.92%) Security Cleared
9 2 (1.28%) A+ Certification
9 2 (1.28%) Cisco Certification
10 1 (0.64%) CCNP
10 1 (0.64%) CCNA
10 1 (0.64%) Degree
Quality Assurance & Compliance
1 9 (5.77%) SLA
2 4 (2.56%) ISO 9001
System Software
1 86 (55.13%) Active Directory
2 12 (7.69%) VMware Infrastructure
3 7 (4.49%) Hyper-V
4 5 (3.21%) XenApp
5 2 (1.28%) XenDesktop
5 2 (1.28%) vSphere
5 2 (1.28%) Terminal Services
5 2 (1.28%) VMware ESX
5 2 (1.28%) Xen
6 1 (0.64%) Microsoft App-V
Systems Management
1 10 (6.41%) SCCM
2 7 (4.49%) Dollar Universe
2 7 (4.49%) WSUS
2 7 (4.49%) Nagios
3 4 (2.56%) Systems Management Server (SMS)
3 4 (2.56%) Backup Exec
3 4 (2.56%) AirWatch
4 2 (1.28%) Norton AntiVirus
5 1 (0.64%) ZENworks
5 1 (0.64%) Symantec Enterprise Vault
Vendors
1 74 (47.44%) Microsoft
2 41 (26.28%) Citrix
3 21 (13.46%) VMware
4 17 (10.90%) Cisco
5 8 (5.13%) Apple
6 7 (4.49%) HP
7 6 (3.85%) Dell
7 6 (3.85%) Symantec
8 4 (2.56%) CheckPoint
8 4 (2.56%) Altiris
8 4 (2.56%) Brocade
8 4 (2.56%) LANDesk
8 4 (2.56%) MobileIron
9 2 (1.28%) Veeam
9 2 (1.28%) BT
9 2 (1.28%) Sophos
9 2 (1.28%) Websense
10 1 (0.64%) Clearswift
10 1 (0.64%) NetApp
10 1 (0.64%) Red Gate
Peterborough, Cambridgeshire
Senitor Associates
Salary: £18000 - £25000 per annum
Posted: 2 days ago
Watford, Hertfordshire
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Loughton, Essex
techfolk Ltd
Salary: From £27,000 to £34,000 per annum + discretionary company bonus
Posted: 2 days ago
Hatfield, Hertfordshire
TEKsystems
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
Premier IT
Posted: 3 days ago
Huntingdon, Cambridgeshire
Vertical IT
Salary: £18000 - £23000 per annum + + bonus + bens
Posted: 3 days ago
Borehamwood, Hertfordshire
Monarch Recruitment
Salary: £24000 - £27000 per annum
Posted: 3 days ago
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £85.00 - £100.00 per annum + Potential to go permanent
Posted: 4 days ago
Basildon
Recruitment Genius
Salary: £23500 - £25000 per annum
Posted: 6 days ago
King's Lynn, Norfolk
Agentis Solution
Salary: From £17,000 to £21,000 per annum + Bonus Scheme
Posted: 9 days ago
Bedford
Capita - ITIN
Salary: £15500.00 per annum
Posted: 9 days ago
Ipswich
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 11 days ago
Peterborough
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum
Posted: 13 days ago
Witham
Hays IT - Uk Posting account
Salary: £20000.00 - £23000.00 per annum
Posted: 13 days ago
Peterborough, Cambridgeshire
Agentis Solution
Salary: From £20,000 to £25,000 per annum
Posted: 18 days ago
Bedford
Capita - ITIN
Salary: £14000 - £16000 per annum
Posted: 27 days ago