The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 173 194 186
Rank change year-on-year
+21 -8
Permanent jobs requiring a 2nd Line Support 75 66 82
As % of all permanent IT jobs located in the East of England 1.22% 0.90% 1.08%
As % of the Job Titles category 1.27% 0.94% 1.10%
Number of salaries quoted 69 62 66
Median salary £26,500 £30,000 £25,000
Median salary % change year-on-year
-11.66% +20.00%
90% offered a salary of more than £20,600 £23,500 £21,600
10% offered a salary of more than £33,900 £38,250 £30,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5904 7029 7439
As % of all permanent IT jobs located in the East of England 96.14% 96.05% 97.64%
Number of salaries quoted 4918 5973 6046
Median salary £43,500 £42,500 £41,500
Median salary % change year-on-year
+2.35% +2.40%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 25 September 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +19 33 £29,000 -3.33% 3
Cambridgeshire +18 22 £24,000 -11.11% 3
Suffolk +4 9 £28,000 +8.73% 1
Essex +7 8 £37,250 +6.42% 1
Bedfordshire +6 2 £23,250 -22.50% 1
Norfolk - 2 £23,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 87 (63.97%) Windows
2 65 (47.79%) Active Directory
3 64 (47.06%) Microsoft
4 42 (30.88%) Windows Server
5 38 (27.94%) MS Office
6 33 (24.26%) ITIL
7 30 (22.06%) SQL
8 29 (21.32%) Windows 7
8 29 (21.32%) Windows 8
9 26 (19.12%) MS Exchange
10 24 (17.65%) MS Excel
10 24 (17.65%) Finance
11 23 (16.91%) SLA
11 23 (16.91%) Citrix
12 21 (15.44%) Office 365
13 19 (13.97%) Cisco
13 19 (13.97%) SQL Server
13 19 (13.97%) Windows Server 2008
13 19 (13.97%) VMware
14 18 (13.24%) Windows Server 2012
15 15 (11.03%) Service Management
15 15 (11.03%) Firewall
16 14 (10.29%) Telecoms
16 14 (10.29%) TCP/IP
16 14 (10.29%) Driving Licence
17 13 (9.56%) Cisco Certification
17 13 (9.56%) SharePoint
17 13 (9.56%) CCNA
18 12 (8.82%) VPN
18 12 (8.82%) DNS

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (19.12%) MS Exchange
2 13 (9.56%) SharePoint
3 9 (6.62%) Exchange Server 2010
4 8 (5.88%) Exchange Server 2013
5 7 (5.15%) SharePoint 2013
5 7 (5.15%) Skype for Business
6 6 (4.41%) Exchange Server 2007
7 5 (3.68%) NetWeaver
8 4 (2.94%) Blackberry Enterprise Server
9 3 (2.21%) IIS
10 2 (1.47%) Apache
10 2 (1.47%) BizTalk Server
11 1 (0.74%) Exchange Server 2003
11 1 (0.74%) GroupWise
11 1 (0.74%) Office Communications Server
Applications
1 38 (27.94%) MS Office
2 24 (17.65%) MS Excel
3 6 (4.41%) MS PowerPoint
3 6 (4.41%) MS Visio
Business Applications
1 5 (3.68%) SAP CO
1 5 (3.68%) SAP FI
1 5 (3.68%) SAP FI/CO
1 5 (3.68%) SAP MM
1 5 (3.68%) SAP PS
1 5 (3.68%) SAP SD
2 2 (1.47%) Dynamics CRM
3 1 (0.74%) SAP Oil and Gas
Cloud Services
1 21 (15.44%) Office 365
2 1 (0.74%) Amazon AWS
2 1 (0.74%) SaaS
Communications & Networking
1 15 (11.03%) Firewall
2 14 (10.29%) TCP/IP
3 12 (8.82%) DNS
3 12 (8.82%) VPN
4 11 (8.09%) DHCP
5 8 (5.88%) Internet
6 6 (4.41%) Skype
7 5 (3.68%) WAN
8 4 (2.94%) PBX
8 4 (2.94%) Wi-Fi
9 3 (2.21%) LAN
9 3 (2.21%) Network Security
10 2 (1.47%) ADSL
10 2 (1.47%) IPsec
10 2 (1.47%) NetScaler
10 2 (1.47%) Remote Desktop
10 2 (1.47%) SSH
10 2 (1.47%) Wireless
11 1 (0.74%) Intranet
11 1 (0.74%) Unified Communications
Database & Business Intelligence
1 19 (13.97%) SQL Server
2 5 (3.68%) SAP BI
2 5 (3.68%) SAP BW
3 2 (1.47%) Crystal Reports
3 2 (1.47%) MySQL
3 2 (1.47%) Oracle Database
3 2 (1.47%) Oracle Reports
3 2 (1.47%) PostgreSQL
3 2 (1.47%) RDBMS
3 2 (1.47%) Relational Database
3 2 (1.47%) SQL Server Reporting Services
4 1 (0.74%) Data Warehouse
4 1 (0.74%) QlikView
Development Applications
1 1 (0.74%) Selenium
General
1 24 (17.65%) Finance
2 14 (10.29%) Telecoms
3 7 (5.15%) Manufacturing
4 5 (3.68%) Retail
5 2 (1.47%) Law
6 1 (0.74%) Advertising
6 1 (0.74%) Electronics
6 1 (0.74%) Marketing
Libraries, Frameworks & Software Standards
1 10 (7.35%) HTML
2 9 (6.62%) CSS
2 9 (6.62%) HTML5
2 9 (6.62%) jQuery
3 7 (5.15%) .NET
4 1 (0.74%) Web Services
4 1 (0.74%) XML
Miscellaneous
1 14 (10.29%) Driving Licence
2 6 (4.41%) Smartphone
3 4 (2.94%) Blackberry
3 4 (2.94%) Video Conferencing
4 3 (2.21%) Data Centre
5 2 (1.47%) Analytical Skills
5 2 (1.47%) Enterprise Software
5 2 (1.47%) Performance Metrics
6 1 (0.74%) EPoS
6 1 (0.74%) Fat Client
6 1 (0.74%) iPhone
6 1 (0.74%) Mathematics
6 1 (0.74%) PDA
6 1 (0.74%) Thin Client
Operating Systems
1 87 (63.97%) Windows
2 42 (30.88%) Windows Server
3 29 (21.32%) Windows 7
3 29 (21.32%) Windows 8
4 19 (13.97%) Windows Server 2008
5 18 (13.24%) Windows Server 2012
6 9 (6.62%) Windows 10
7 7 (5.15%) Windows XP
8 5 (3.68%) Linux
9 4 (2.94%) Red Hat Enterprise Linux
9 4 (2.94%) Unix
9 4 (2.94%) Windows Server 2003
10 2 (1.47%) CentOS
10 2 (1.47%) Windows Phone
11 1 (0.74%) Android
11 1 (0.74%) Windows Vista
Processes & Methodologies
1 33 (24.26%) ITIL
2 15 (11.03%) Service Management
3 9 (6.62%) Workflow
4 7 (5.15%) Change Management
4 7 (5.15%) Document Management
4 7 (5.15%) Software Testing
5 6 (4.41%) Business Intelligence
5 6 (4.41%) CRM
5 6 (4.41%) Line Management
5 6 (4.41%) Multi-Factor Authentication
5 6 (4.41%) Two-Factor Authentication
6 4 (2.94%) Problem Management
6 4 (2.94%) Project Management
6 4 (2.94%) Service Delivery
7 3 (2.21%) Incident Management
7 3 (2.21%) Logistics
7 3 (2.21%) Performance Monitoring
8 2 (1.47%) ITIL V3
8 2 (1.47%) Security Patching
8 2 (1.47%) Software Delivery
Programming Languages
1 30 (22.06%) SQL
2 9 (6.62%) JavaScript
3 7 (5.15%) C#
4 5 (3.68%) ABAP
5 2 (1.47%) Perl
5 2 (1.47%) Python
5 2 (1.47%) Shell Script
6 1 (0.74%) C
6 1 (0.74%) C++
6 1 (0.74%) Java
6 1 (0.74%) VB
6 1 (0.74%) VBScript
Qualifications
1 13 (9.56%) CCNA
1 13 (9.56%) Cisco Certification
2 10 (7.35%) Microsoft Certification
3 9 (6.62%) MCP
4 8 (5.88%) MCDST
4 8 (5.88%) MCSE
5 7 (5.15%) MCITP
5 7 (5.15%) MCSA
6 6 (4.41%) Degree
7 5 (3.68%) SC Cleared
7 5 (3.68%) Security Cleared
8 3 (2.21%) A+ Certification
8 3 (2.21%) Network+ Certification
9 1 (0.74%) CCNP
Quality Assurance & Compliance
1 23 (16.91%) SLA
2 1 (0.74%) ISO 9001
2 1 (0.74%) ISO/IEC 27001
System Software
1 65 (47.79%) Active Directory
2 10 (7.35%) VMware Infrastructure
3 8 (5.88%) Hyper-V
4 4 (2.94%) XenApp
5 2 (1.47%) vSphere
6 1 (0.74%) Terminal Services
6 1 (0.74%) VMware ESXi
Systems Management
1 5 (3.68%) WSUS
2 4 (2.94%) Cisco UCCE
2 4 (2.94%) SCCM
3 1 (0.74%) Norton AntiVirus
3 1 (0.74%) SCOM
3 1 (0.74%) Symantec Endpoint Protection
Vendors
1 64 (47.06%) Microsoft
2 23 (16.91%) Citrix
3 19 (13.97%) Cisco
3 19 (13.97%) VMware
4 7 (5.15%) Thunderhead
5 6 (4.41%) Apple
5 6 (4.41%) SAP
6 5 (3.68%) Sage
7 4 (2.94%) Red Hat
8 3 (2.21%) Avaya
8 3 (2.21%) Progress
8 3 (2.21%) Remedy
8 3 (2.21%) SolarWinds
9 2 (1.47%) Clearswift
9 2 (1.47%) Dell
9 2 (1.47%) Oracle
9 2 (1.47%) Proofpoint
9 2 (1.47%) Sybase
9 2 (1.47%) Symantec
10 1 (0.74%) Sophos
Potters Bar, Hertfordshire
Sphere IT
Salary: From £18,500 to £26,000 per annum plus benefits and training
Posted: 2 days ago
Basildon, Essex
Nanotek Limited
Salary: From £18,000 to £22,000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 5 days ago
Huntingdon, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £30000 per annum
Posted: 3 days ago
Bedford, Bedfordshire
Premier IT
Salary: £24000 per annum
Posted: 3 days ago
Hatfield, Hertfordshire
Executive Resource Group
Salary: £45000 - £55000 per annum + benefits
Posted: 2 days ago
Watford
Bluetown Online LTD
Posted: 12 days ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £32,000 per annum + benefits + on-call + exceptional c
Posted: 5 days ago