The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / East of England
Rank 185 183 180
Rank change year-on-year
-2 -3
Permanent jobs requiring a 2nd Line Support 57 78 91
As % of all permanent IT jobs located in the East of England 0.98% 1.09% 1.24%
As % of the Job Titles category 1.02% 1.13% 1.28%
Number of salaries quoted 48 67 86
Median salary £27,000 £27,500 £26,000
Median salary % change year-on-year
-1.81% +5.76%
90% offered a salary of more than £21,000 £20,500 £21,000
10% offered a salary of more than £30,000 £31,150 £32,000
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5575 6896 7103
As % of all permanent IT jobs located in the East of England 96.29% 96.61% 97.09%
Number of salaries quoted 4541 5576 5763
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 25 February 2017.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 30 £27,500 +3.77% 3
Cambridgeshire -7 10 £25,500 +2.00% 4
Bedfordshire +21 8 £30,000 -3.22% 2
Suffolk - 5 £25,000 -
Essex +12 3 £34,750 +24.10% 2
Norfolk -12 1 £22,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 76 (72.38%) Windows
2 56 (53.33%) Microsoft
3 51 (48.57%) Active Directory
4 43 (40.95%) Windows Server
5 38 (36.19%) MS Excel
6 32 (30.48%) Windows Server 2008
6 32 (30.48%) Windows 7
7 31 (29.52%) MS Exchange
8 27 (25.71%) Office 365
9 25 (23.81%) Windows Server 2012
9 25 (23.81%) MS Office
10 22 (20.95%) Firewall
11 21 (20.00%) ITIL
11 21 (20.00%) Cisco
12 19 (18.10%) CCNA
12 19 (18.10%) Cisco Certification
13 15 (14.29%) Microsoft Certification
13 15 (14.29%) SQL Server
13 15 (14.29%) SQL
13 15 (14.29%) Telecoms
14 14 (13.33%) VMware
15 13 (12.38%) Citrix
16 12 (11.43%) Windows 10
16 12 (11.43%) Problem Management
16 12 (11.43%) TCP/IP
17 11 (10.48%) SLA
17 11 (10.48%) Windows 8
18 10 (9.52%) Degree
18 10 (9.52%) Incident Management
18 10 (9.52%) VoIP

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (29.52%) MS Exchange
2 8 (7.62%) Exchange Server 2010
3 6 (5.71%) SharePoint
4 5 (4.76%) Exchange Server 2007
4 5 (4.76%) Exchange Server 2013
4 5 (4.76%) Skype for Business
5 3 (2.86%) SharePoint 2013
6 2 (1.90%) IIS
7 1 (0.95%) Oracle Workflow
Applications
1 38 (36.19%) MS Excel
2 25 (23.81%) MS Office
Business Applications
1 1 (0.95%) Dynamics AX
1 1 (0.95%) JDE OneWorld
1 1 (0.95%) Oracle Payroll
Cloud Services
1 27 (25.71%) Office 365
2 4 (3.81%) Cloud Computing
3 3 (2.86%) Amazon AWS
3 3 (2.86%) Microsoft Azure
4 1 (0.95%) SaaS
Communications & Networking
1 22 (20.95%) Firewall
2 12 (11.43%) TCP/IP
3 10 (9.52%) VoIP
4 9 (8.57%) DNS
5 7 (6.67%) DHCP
5 7 (6.67%) WAN
6 6 (5.71%) LAN
6 6 (5.71%) VPN
7 5 (4.76%) 3G
7 5 (4.76%) 4G
7 5 (4.76%) PBX
7 5 (4.76%) Remote Desktop
8 4 (3.81%) Internet
8 4 (3.81%) Wireless
9 3 (2.86%) IP Telephony
9 3 (2.86%) Skype
10 2 (1.90%) Cisco ASA
10 2 (1.90%) Cisco IOS
10 2 (1.90%) Cisco PIX
10 2 (1.90%) Wi-Fi
Database & Business Intelligence
1 15 (14.29%) SQL Server
2 2 (1.90%) SQL Server Reporting Services
3 1 (0.95%) Oracle BI EE
3 1 (0.95%) Oracle Discoverer
3 1 (0.95%) SQL Server 2005
3 1 (0.95%) SQL Server 2008
Development Applications
1 3 (2.86%) JIRA
General
1 15 (14.29%) Telecoms
2 3 (2.86%) Finance
3 1 (0.95%) Advertising
3 1 (0.95%) Back Office
3 1 (0.95%) Mandarin Language
3 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 7 (6.67%) .NET
2 5 (4.76%) HTML
3 4 (3.81%) CSS
3 4 (3.81%) HTML5
3 4 (3.81%) jQuery
4 1 (0.95%) Web Services
Miscellaneous
1 6 (5.71%) Analytical Skills
2 4 (3.81%) Driving Licence
3 2 (1.90%) Data Centre
3 2 (1.90%) Handset
3 2 (1.90%) Management Information System
4 1 (0.95%) Blackberry
4 1 (0.95%) CMDB
4 1 (0.95%) Enterprise Software
4 1 (0.95%) iPhone
4 1 (0.95%) Life Science
4 1 (0.95%) Replication
4 1 (0.95%) Video Conferencing
Operating Systems
1 76 (72.38%) Windows
2 43 (40.95%) Windows Server
3 32 (30.48%) Windows 7
3 32 (30.48%) Windows Server 2008
4 25 (23.81%) Windows Server 2012
5 12 (11.43%) Windows 10
6 11 (10.48%) Windows 8
7 9 (8.57%) Windows XP
8 8 (7.62%) Linux
9 3 (2.86%) Windows Server 2003
10 2 (1.90%) Android
10 2 (1.90%) Mac OS
10 2 (1.90%) Mac OS X
10 2 (1.90%) Red Hat Enterprise Linux
11 1 (0.95%) Apple iOS
11 1 (0.95%) Fedora
11 1 (0.95%) Ubuntu
11 1 (0.95%) Unix
11 1 (0.95%) Windows Mobile
Processes & Methodologies
1 21 (20.00%) ITIL
2 12 (11.43%) Problem Management
3 10 (9.52%) Incident Management
4 8 (7.62%) Continuous Improvement
5 6 (5.71%) Change Management
5 6 (5.71%) Project Management
5 6 (5.71%) Service Delivery
5 6 (5.71%) Software Testing
6 5 (4.76%) Service Management
6 5 (4.76%) Stakeholder Management
7 3 (2.86%) CRM
7 3 (2.86%) Disaster Recovery
7 3 (2.86%) E-Commerce
7 3 (2.86%) Mentoring
8 2 (1.90%) Creative Problem-Solving
8 2 (1.90%) Customer Requirements
8 2 (1.90%) IT Governance
8 2 (1.90%) Line Management
8 2 (1.90%) Software Delivery
8 2 (1.90%) Time Management
Programming Languages
1 15 (14.29%) SQL
2 6 (5.71%) C#
3 5 (4.76%) JavaScript
4 1 (0.95%) C
4 1 (0.95%) PL/SQL
4 1 (0.95%) PowerShell
4 1 (0.95%) VB
Qualifications
1 19 (18.10%) CCNA
1 19 (18.10%) Cisco Certification
2 15 (14.29%) Microsoft Certification
3 10 (9.52%) Degree
3 10 (9.52%) MCP
4 9 (8.57%) MCSE
5 6 (5.71%) A+ Certification
5 6 (5.71%) MCTS
5 6 (5.71%) Security Cleared
6 5 (4.76%) MCITP
6 5 (4.76%) MCSA
6 5 (4.76%) SC Cleared
7 3 (2.86%) CCNP
7 3 (2.86%) MCDST
8 2 (1.90%) CCA
8 2 (1.90%) CCEA
8 2 (1.90%) Citrix Certification
9 1 (0.95%) ITIL Certification
Quality Assurance & Compliance
1 11 (10.48%) SLA
2 1 (0.95%) ISO 9001
2 1 (0.95%) ISO/IEC 27001
System Software
1 51 (48.57%) Active Directory
2 7 (6.67%) VMware Infrastructure
3 5 (4.76%) XenApp
4 3 (2.86%) Hyper-V
5 2 (1.90%) Terminal Services
5 2 (1.90%) Virtual Machines
5 2 (1.90%) VMware ESXi
5 2 (1.90%) VMware Workstation
5 2 (1.90%) vSphere
5 2 (1.90%) XenDesktop
Systems Management
1 3 (2.86%) SCCM
2 2 (1.90%) SCVMM
3 1 (0.95%) Cisco UCCE
3 1 (0.95%) WSUS
Vendors
1 56 (53.33%) Microsoft
2 21 (20.00%) Cisco
3 14 (13.33%) VMware
4 13 (12.38%) Citrix
5 2 (1.90%) Apple
6 1 (0.95%) Avaya
6 1 (0.95%) CheckPoint
6 1 (0.95%) Computacenter
6 1 (0.95%) Juniper
6 1 (0.95%) Oracle
6 1 (0.95%) Remedy
6 1 (0.95%) Thunderhead
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