The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 189 175 219
Rank change year-on-year
-14 +44
Permanent jobs requiring a 2nd Line Support 65 68 53
As % of all permanent IT jobs located in the East of England 0.89% 1.03% 0.62%
As % of the Job Titles category 0.94% 1.07% 0.66%
Number of salaries quoted 56 59 48
Average salary £27,000 £26,500 £25,000
Average salary % change year-on-year
+1.88% +6.00%
90% offered a salary of more than £22,500 £20,000 £22,000
10% offered a salary of more than £30,000 £35,000 £29,300
UK excluding London average salary £25,000 £25,000 £24,250
% change year-on-year
- +3.09%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6939 6363 8070
As % of all permanent IT jobs located in the East of England 95.26% 96.39% 95.15%
Number of salaries quoted 5613 5136 6982
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 23 January 2015.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -13 16 £25,000 +11.11% 2
Hertfordshire -18 16 £27,000 +1.88% 2
Suffolk +1 14 £26,000 -25.71% 1
Cambridgeshire -1 11 £26,000 +15.55% 3
Bedfordshire +9 8 £28,250 +3.19%
Norfolk 0 4 £30,000 +50.00%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 23 January 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 96 (78.69%) Windows
2 56 (45.90%) Microsoft
3 53 (43.44%) ITIL
4 48 (39.34%) Active Directory
5 43 (35.25%) MS Office
6 32 (26.23%) Windows 7
6 32 (26.23%) MS Excel
7 30 (24.59%) Windows XP
8 28 (22.95%) MS Exchange
9 23 (18.85%) Windows Server 2012
10 22 (18.03%) VMware
11 20 (16.39%) Microsoft Certification
11 20 (16.39%) Windows Server 2008
12 19 (15.57%) Service Delivery
12 19 (15.57%) Firewall
13 17 (13.93%) VMware Infrastructure
14 15 (12.30%) VoIP
15 14 (11.48%) Finance
16 13 (10.66%) MCP
16 13 (10.66%) Citrix
16 13 (10.66%) Windows Server 2003
16 13 (10.66%) Android
16 13 (10.66%) Windows 8
17 12 (9.84%) Linux
18 11 (9.02%) SLA
18 11 (9.02%) Exchange Server 2010
18 11 (9.02%) Analytical Skills
19 10 (8.20%) Apple iOS
19 10 (8.20%) DHCP
19 10 (8.20%) TCP/IP

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 23 January 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (22.95%) MS Exchange
2 11 (9.02%) Exchange Server 2010
3 10 (8.20%) Exchange Server 2007
4 4 (3.28%) IIS
5 3 (2.46%) Exchange Server 2013
6 2 (1.64%) Lync
7 1 (0.82%) Exchange Server 2003
Applications
1 43 (35.25%) MS Office
2 32 (26.23%) MS Excel
3 5 (4.10%) MS PowerPoint
Cloud Services
1 3 (2.46%) Office 365
2 2 (1.64%) SaaS
3 1 (0.82%) Cloud Computing
3 1 (0.82%) PaaS
3 1 (0.82%) IaaS
Communications & Networking
1 19 (15.57%) Firewall
2 15 (12.30%) VoIP
3 10 (8.20%) DHCP
3 10 (8.20%) TCP/IP
3 10 (8.20%) DNS
4 5 (4.10%) DPNSS
4 5 (4.10%) LAN
4 5 (4.10%) PBX
4 5 (4.10%) WAN
5 2 (1.64%) LDAP
5 2 (1.64%) SMTP
5 2 (1.64%) Internet
6 1 (0.82%) VPN
6 1 (0.82%) Broadband
6 1 (0.82%) Wi-Fi
6 1 (0.82%) Wireless
6 1 (0.82%) PABX
Database & Business Intelligence
1 6 (4.92%) SQL Server
2 2 (1.64%) Oracle Database
3 1 (0.82%) MySQL
Development Applications
1 2 (1.64%) LabVIEW
General
1 14 (11.48%) Finance
2 10 (8.20%) Retail
3 6 (4.92%) Manufacturing
4 4 (3.28%) Telecoms
5 2 (1.64%) Electronics
5 2 (1.64%) Legal
6 1 (0.82%) Advertising
Libraries, Frameworks & Software Standards
1 6 (4.92%) J2EE
2 4 (3.28%) LAMP
3 1 (0.82%) COM
Miscellaneous
1 11 (9.02%) Analytical Skills
2 10 (8.20%) Blackberry
3 6 (4.92%) Mathematics
3 6 (4.92%) Handset
4 5 (4.10%) Smartphone
4 5 (4.10%) PDA
4 5 (4.10%) Mobile Computing
5 3 (2.46%) Thin Client
5 3 (2.46%) Fat Client
6 2 (1.64%) Open Source
6 2 (1.64%) Video Conferencing
6 2 (1.64%) EPoS
7 1 (0.82%) Management Information System
7 1 (0.82%) Computer Science
7 1 (0.82%) iPhone
Operating Systems
1 96 (78.69%) Windows
2 32 (26.23%) Windows 7
3 30 (24.59%) Windows XP
4 23 (18.85%) Windows Server 2012
5 20 (16.39%) Windows Server 2008
6 13 (10.66%) Windows Server 2003
6 13 (10.66%) Android
6 13 (10.66%) Windows 8
7 12 (9.84%) Linux
8 10 (8.20%) Apple iOS
9 8 (6.56%) Windows Vista
10 7 (5.74%) UNIX
11 6 (4.92%) Red Hat Enterprise Linux
11 6 (4.92%) VMS
12 2 (1.64%) Mac OS X
13 1 (0.82%) Windows 2000
13 1 (0.82%) Windows Phone
Processes & Methodologies
1 53 (43.44%) ITIL
2 19 (15.57%) Service Delivery
3 7 (5.74%) Incident Management
3 7 (5.74%) Mentoring
4 6 (4.92%) Root Cause Analysis
4 6 (4.92%) Performance Tuning
4 6 (4.92%) Risk Analysis
4 6 (4.92%) Information Security
4 6 (4.92%) E-Commerce
5 4 (3.28%) Pay per click
5 4 (3.28%) Migration
5 4 (3.28%) ERP
5 4 (3.28%) Configuration Management
6 3 (2.46%) Service Management
7 1 (0.82%) Project Management
7 1 (0.82%) Asset Management
7 1 (0.82%) Agile Software Development
7 1 (0.82%) Time Management
7 1 (0.82%) Problem Management
7 1 (0.82%) Network Management
Programming Languages
1 9 (7.38%) SQL
2 7 (5.74%) Java
3 6 (4.92%) C
4 3 (2.46%) VB
4 3 (2.46%) PowerShell
5 2 (1.64%) JavaScript
5 2 (1.64%) MATLAB
Qualifications
1 20 (16.39%) Microsoft Certification
2 13 (10.66%) MCP
3 10 (8.20%) MCSE
4 9 (7.38%) MCITP
4 9 (7.38%) MCSA
4 9 (7.38%) Degree
5 7 (5.74%) MCDST
6 6 (4.92%) MCTS
7 4 (3.28%) SC Cleared
7 4 (3.28%) Security Cleared
8 3 (2.46%) Cisco Certification
8 3 (2.46%) CCNA
8 3 (2.46%) A+ Certification
8 3 (2.46%) ITIL Certification
Quality Assurance & Compliance
1 11 (9.02%) SLA
System Software
1 48 (39.34%) Active Directory
2 17 (13.93%) VMware Infrastructure
3 6 (4.92%) VMware Workstation
3 6 (4.92%) Terminal Services
4 3 (2.46%) Hyper-V
4 3 (2.46%) vSphere
5 1 (0.82%) Microsoft App-V
5 1 (0.82%) XenApp
Systems Management
1 5 (4.10%) WSUS
2 4 (3.28%) Dollar Universe
2 4 (3.28%) Backup Exec
2 4 (3.28%) Nagios
3 3 (2.46%) SCCM
4 1 (0.82%) ZENworks
4 1 (0.82%) Norton AntiVirus
4 1 (0.82%) SCOM
Vendors
1 56 (45.90%) Microsoft
2 22 (18.03%) VMware
3 13 (10.66%) Citrix
4 8 (6.56%) Apple
5 7 (5.74%) Cisco
6 6 (4.92%) HP
6 6 (4.92%) Dell
7 5 (4.10%) Symantec
7 5 (4.10%) Oracle
8 4 (3.28%) Brocade
8 4 (3.28%) CheckPoint
9 3 (2.46%) Veeam
10 1 (0.82%) Avaya
10 1 (0.82%) McAfee
10 1 (0.82%) SAP
10 1 (0.82%) Altiris
10 1 (0.82%) LANDesk
10 1 (0.82%) Red Gate
10 1 (0.82%) MobileIron
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