The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 207 178 205
Rank change year-on-year
-29 +27
Permanent jobs requiring a 2nd Line Support 56 87 56
As % of all permanent IT jobs located in the East of England 0.74% 1.09% 0.73%
As % of the Job Titles category 0.78% 1.14% 0.77%
Number of salaries quoted 47 76 51
Average salary £26,500 £26,500 £22,500
Average salary % change year-on-year
- +17.77%
90% offered a salary of more than £21,500 £19,200 £20,000
10% offered a salary of more than £32,150 £32,000 £35,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7185 7650 7291
As % of all permanent IT jobs located in the East of England 94.99% 95.73% 94.76%
Number of salaries quoted 6009 6395 6249
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 29 July 2015.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -12 30 £27,500 - 5
Cambridgeshire +7 11 £23,000 +4.54% 1
Bedfordshire -5 6 £30,000 +33.33%
Suffolk +2 4 £24,000 -
Essex -23 4 £30,500 +15.09% 1
Norfolk +4 1 £27,000 +38.46%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 29 July 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 101 (70.63%) Windows
2 90 (62.94%) Active Directory
3 66 (46.15%) MS Office
4 64 (44.76%) MS Exchange
5 63 (44.06%) Microsoft
6 51 (35.66%) MS Excel
7 50 (34.97%) Windows Server 2008
8 48 (33.57%) ITIL
9 44 (30.77%) Windows Server 2012
10 40 (27.97%) Citrix
11 35 (24.48%) Windows 7
12 28 (19.58%) Office 365
12 28 (19.58%) Windows Server 2003
12 28 (19.58%) VMware
13 26 (18.18%) DNS
13 26 (18.18%) Linux
14 24 (16.78%) TCP/IP
15 23 (16.08%) Exchange Server 2010
16 21 (14.69%) DHCP
17 19 (13.29%) SQL
17 19 (13.29%) VMware Infrastructure
18 18 (12.59%) LAN
19 17 (11.89%) WAN
19 17 (11.89%) VPN
19 17 (11.89%) Microsoft Certification
19 17 (11.89%) Exchange Server 2003
20 16 (11.19%) Cisco
21 15 (10.49%) MCP
21 15 (10.49%) Information Security
21 15 (10.49%) Analytical Skills

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 29 July 2015, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (44.76%) MS Exchange
2 23 (16.08%) Exchange Server 2010
3 17 (11.89%) Exchange Server 2003
4 11 (7.69%) Exchange Server 2007
5 10 (6.99%) SharePoint
6 8 (5.59%) Blackberry Enterprise Server
7 4 (2.80%) WebLogic
7 4 (2.80%) IIS
8 3 (2.10%) JBoss
8 3 (2.10%) WebSphere Application Server
8 3 (2.10%) WebSphere
8 3 (2.10%) Lync
9 2 (1.40%) SharePoint 2010
9 2 (1.40%) SharePoint 2013
9 2 (1.40%) Exchange Server 2013
Applications
1 66 (46.15%) MS Office
2 51 (35.66%) MS Excel
3 1 (0.70%) MS PowerPoint
3 1 (0.70%) Photoshop
Business Applications
1 1 (0.70%) assyst
1 1 (0.70%) Dynamics CRM
Cloud Services
1 28 (19.58%) Office 365
2 10 (6.99%) Cloud Computing
2 10 (6.99%) Amazon AWS
3 3 (2.10%) SaaS
3 3 (2.10%) Microsoft Azure
Communications & Networking
1 26 (18.18%) DNS
2 24 (16.78%) TCP/IP
3 21 (14.69%) DHCP
4 18 (12.59%) LAN
5 17 (11.89%) WAN
5 17 (11.89%) VPN
6 7 (4.90%) Firewall
6 7 (4.90%) Wireless
7 6 (4.20%) Intranet
8 4 (2.80%) Internet
8 4 (2.80%) VoIP
9 3 (2.10%) MPLS
9 3 (2.10%) VLAN
9 3 (2.10%) DSL
10 2 (1.40%) Cisco ASA
10 2 (1.40%) NAS
10 2 (1.40%) Unified Communications
10 2 (1.40%) OSPF
10 2 (1.40%) SSL
10 2 (1.40%) WLAN
Database & Business Intelligence
1 3 (2.10%) SQL Server
General
1 9 (6.29%) Finance
2 7 (4.90%) Publishing
3 6 (4.20%) Retail
4 5 (3.50%) Back Office
4 5 (3.50%) Telecoms
5 3 (2.10%) Games
6 1 (0.70%) Law
6 1 (0.70%) Front Office
6 1 (0.70%) Electronics
6 1 (0.70%) Marketing
Libraries, Frameworks & Software Standards
1 5 (3.50%) HTML
2 4 (2.80%) WSH
3 3 (2.10%) XML
3 3 (2.10%) XSL
4 2 (1.40%) CSS
5 1 (0.70%) .NET
5 1 (0.70%) J2EE
5 1 (0.70%) Classic ASP
Miscellaneous
1 15 (10.49%) Analytical Skills
2 13 (9.09%) Mathematics
3 12 (8.39%) Data Centre
4 11 (7.69%) Handset
5 10 (6.99%) Blackberry
6 6 (4.20%) Thin Client
6 6 (4.20%) Fat Client
7 5 (3.50%) Management Information System
7 5 (3.50%) NHS
7 5 (3.50%) Statistics
8 3 (2.10%) Replication
8 3 (2.10%) FMCG
8 3 (2.10%) Enterprise Software
9 2 (1.40%) Hybrid Cloud
9 2 (1.40%) Video Conferencing
10 1 (0.70%) iPad
10 1 (0.70%) Xbox
10 1 (0.70%) PDA
10 1 (0.70%) EPoS
10 1 (0.70%) GIS
Operating Systems
1 101 (70.63%) Windows
2 50 (34.97%) Windows Server 2008
3 44 (30.77%) Windows Server 2012
4 35 (24.48%) Windows 7
5 28 (19.58%) Windows Server 2003
6 26 (18.18%) Linux
7 13 (9.09%) Windows XP
8 11 (7.69%) Red Hat Enterprise Linux
9 4 (2.80%) Android
10 3 (2.10%) Apple iOS
10 3 (2.10%) Windows 8
10 3 (2.10%) AIX
10 3 (2.10%) Solaris
11 2 (1.40%) SUSE
11 2 (1.40%) Windows Vista
11 2 (1.40%) Mac OS X
12 1 (0.70%) Windows CE
12 1 (0.70%) Mac OS
Processes & Methodologies
1 48 (33.57%) ITIL
2 15 (10.49%) Information Security
3 13 (9.09%) Mentoring
4 8 (5.59%) Root Cause Analysis
5 7 (4.90%) Performance Tuning
5 7 (4.90%) Risk Analysis
5 7 (4.90%) Service Delivery
6 5 (3.50%) Asset Management
6 5 (3.50%) Time Management
7 4 (2.80%) Software Deployment
7 4 (2.80%) Service Management
7 4 (2.80%) Disaster Recovery
7 4 (2.80%) Migration
7 4 (2.80%) Configuration Management
8 3 (2.10%) Project Management
8 3 (2.10%) Capacity Management
8 3 (2.10%) Data Protection
8 3 (2.10%) Continuous Improvement
8 3 (2.10%) Incident Management
8 3 (2.10%) Problem Management
Programming Languages
1 19 (13.29%) SQL
2 12 (8.39%) C
3 5 (3.50%) JavaScript
4 4 (2.80%) Java
4 4 (2.80%) VB
4 4 (2.80%) PowerShell
5 1 (0.70%) T-SQL
5 1 (0.70%) PHP
Qualifications
1 17 (11.89%) Microsoft Certification
2 15 (10.49%) MCP
3 8 (5.59%) MCSE
4 5 (3.50%) MCSA
4 5 (3.50%) Security Cleared
5 4 (2.80%) ITIL Foundation Certificate
5 4 (2.80%) Degree
5 4 (2.80%) SC Cleared
5 4 (2.80%) MCTS
5 4 (2.80%) HND
5 4 (2.80%) ISEB
5 4 (2.80%) Cisco Certification
6 3 (2.10%) CCNP
7 1 (0.70%) CCNA
7 1 (0.70%) MCITP
7 1 (0.70%) A+ Certification
7 1 (0.70%) ITIL Certification
Quality Assurance & Compliance
1 4 (2.80%) ISO 9001
1 4 (2.80%) SLA
System Software
1 90 (62.94%) Active Directory
2 19 (13.29%) VMware Infrastructure
3 13 (9.09%) Terminal Services
3 13 (9.09%) vSphere
4 11 (7.69%) VMware ESXi
4 11 (7.69%) VMware Workstation
5 10 (6.99%) Hyper-V
6 7 (4.90%) XenApp
7 3 (2.10%) VMware ESX
8 2 (1.40%) Xen
8 2 (1.40%) XenDesktop
9 1 (0.70%) iptables
Systems Management
1 7 (4.90%) Nagios
1 7 (4.90%) SCCM
1 7 (4.90%) Dollar Universe
2 4 (2.80%) Systems Management Server (SMS)
2 4 (2.80%) WSUS
3 2 (1.40%) OpenView
3 2 (1.40%) Norton AntiVirus
3 2 (1.40%) Backup Exec
4 1 (0.70%) Symantec Enterprise Vault
4 1 (0.70%) AirWatch
Vendors
1 63 (44.06%) Microsoft
2 40 (27.97%) Citrix
3 28 (19.58%) VMware
4 16 (11.19%) Cisco
5 5 (3.50%) HP
5 5 (3.50%) Symantec
6 4 (2.80%) Apple
7 3 (2.10%) MobileIron
8 2 (1.40%) BT
8 2 (1.40%) Fujitsu
8 2 (1.40%) SonicWALL
8 2 (1.40%) Trapeze
8 2 (1.40%) NetIQ
8 2 (1.40%) Sophos
8 2 (1.40%) Websense
8 2 (1.40%) Dell
8 2 (1.40%) Oracle
9 1 (0.70%) NetApp
9 1 (0.70%) Intel
9 1 (0.70%) Clearswift
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