The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / East of England
Rank 196 193 185
Rank change year-on-year
-3 -8
Permanent jobs requiring a 2nd Line Support 49 75 80
As % of all permanent IT jobs located in the East of England 0.83% 1.09% 1.10%
As % of the Job Titles category 0.86% 1.13% 1.13%
Number of salaries quoted 42 71 71
Median salary £27,500 £27,000 £26,500
Median salary % change year-on-year
+1.85% +1.88%
90% offered a salary of more than £21,000 £20,500 £22,000
10% offered a salary of more than £30,000 £32,500 £32,000
UK excluding London median salary £25,000 £25,375 £25,000
% change year-on-year
-1.47% +1.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5710 6664 7051
As % of all permanent IT jobs located in the East of England 96.94% 96.97% 96.64%
Number of salaries quoted 4698 5512 5704
Median salary £45,000 £44,500 £42,500
Median salary % change year-on-year
+1.12% +4.70%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 20 January 2017.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -5 27 £27,500 -1.78% 3
Cambridgeshire -8 12 £26,000 +15.55% 6
Suffolk +3 4 £26,500 -3.63%
Essex +15 3 £34,750 +20.86% 1
Bedfordshire +10 2 £31,250 -9.42% 2
Norfolk -12 1 £22,500 -5.26% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 20 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 83 (69.75%) Windows
2 69 (57.98%) Microsoft
3 54 (45.38%) Active Directory
4 38 (31.93%) Windows Server
5 30 (25.21%) MS Excel
6 28 (23.53%) MS Exchange
6 28 (23.53%) Windows Server 2008
7 27 (22.69%) Windows 7
8 26 (21.85%) SQL
8 26 (21.85%) MS Office
9 25 (21.01%) SQL Server
10 24 (20.17%) Cisco
10 24 (20.17%) Office 365
10 24 (20.17%) Windows Server 2012
11 23 (19.33%) ITIL
12 22 (18.49%) Citrix
13 21 (17.65%) Cisco Certification
13 21 (17.65%) CCNA
13 21 (17.65%) Firewall
14 19 (15.97%) VMware
15 18 (15.13%) Telecoms
15 18 (15.13%) Windows 8
16 17 (14.29%) Microsoft Certification
17 16 (13.45%) TCP/IP
18 15 (12.61%) SLA
19 14 (11.76%) Service Management
20 12 (10.08%) SharePoint
21 11 (9.24%) Degree
21 11 (9.24%) Problem Management
21 11 (9.24%) MCSE

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (23.53%) MS Exchange
2 12 (10.08%) SharePoint
3 8 (6.72%) SharePoint 2013
4 7 (5.88%) Exchange Server 2010
4 7 (5.88%) Exchange Server 2013
5 5 (4.20%) Exchange Server 2007
6 2 (1.68%) Apache
6 2 (1.68%) BizTalk Server
6 2 (1.68%) IIS
6 2 (1.68%) Skype for Business
Applications
1 30 (25.21%) MS Excel
2 26 (21.85%) MS Office
Business Applications
1 2 (1.68%) Dynamics CRM
2 1 (0.84%) JDE OneWorld
Cloud Services
1 24 (20.17%) Office 365
2 3 (2.52%) Microsoft Azure
3 1 (0.84%) Amazon AWS
3 1 (0.84%) SaaS
Communications & Networking
1 21 (17.65%) Firewall
2 16 (13.45%) TCP/IP
3 10 (8.40%) DNS
4 8 (6.72%) DHCP
4 8 (6.72%) VoIP
5 6 (5.04%) Internet
5 6 (5.04%) WAN
6 5 (4.20%) 3G
6 5 (4.20%) 4G
6 5 (4.20%) LAN
6 5 (4.20%) VPN
7 4 (3.36%) PBX
7 4 (3.36%) Remote Desktop
8 3 (2.52%) IP Telephony
9 2 (1.68%) Cisco ASA
9 2 (1.68%) Cisco IOS
9 2 (1.68%) Cisco PIX
9 2 (1.68%) NetScaler
9 2 (1.68%) Network Security
9 2 (1.68%) SSH
Database & Business Intelligence
1 25 (21.01%) SQL Server
2 3 (2.52%) SQL Server Reporting Services
3 2 (1.68%) Crystal Reports
3 2 (1.68%) MySQL
3 2 (1.68%) Oracle Database
3 2 (1.68%) Oracle Reports
3 2 (1.68%) PostgreSQL
3 2 (1.68%) RDBMS
3 2 (1.68%) Relational Database
4 1 (0.84%) QlikView
Development Applications
1 1 (0.84%) JIRA
General
1 18 (15.13%) Telecoms
2 7 (5.88%) Finance
3 1 (0.84%) Advertising
3 1 (0.84%) Back Office
3 1 (0.84%) Mandarin Language
3 1 (0.84%) Retail
Libraries, Frameworks & Software Standards
1 11 (9.24%) .NET
1 11 (9.24%) HTML
2 9 (7.56%) CSS
2 9 (7.56%) HTML5
2 9 (7.56%) jQuery
3 1 (0.84%) Web Services
3 1 (0.84%) XML
Miscellaneous
1 5 (4.20%) Analytical Skills
1 5 (4.20%) Driving Licence
2 3 (2.52%) Enterprise Software
2 3 (2.52%) Video Conferencing
3 2 (1.68%) Data Centre
3 2 (1.68%) Management Information System
4 1 (0.84%) Blackberry
4 1 (0.84%) iPhone
4 1 (0.84%) PDA
4 1 (0.84%) Replication
Operating Systems
1 83 (69.75%) Windows
2 38 (31.93%) Windows Server
3 28 (23.53%) Windows Server 2008
4 27 (22.69%) Windows 7
5 24 (20.17%) Windows Server 2012
6 18 (15.13%) Windows 8
7 10 (8.40%) Linux
8 8 (6.72%) Windows XP
9 7 (5.88%) Windows 10
10 5 (4.20%) Unix
11 4 (3.36%) Red Hat Enterprise Linux
12 3 (2.52%) Windows Server 2003
13 2 (1.68%) CentOS
13 2 (1.68%) Mac OS X
14 1 (0.84%) Android
14 1 (0.84%) Apple iOS
14 1 (0.84%) Fedora
14 1 (0.84%) Ubuntu
14 1 (0.84%) Windows Mobile
Processes & Methodologies
1 23 (19.33%) ITIL
2 14 (11.76%) Service Management
3 11 (9.24%) Problem Management
4 9 (7.56%) Software Testing
5 8 (6.72%) Continuous Improvement
6 7 (5.88%) Incident Management
6 7 (5.88%) Project Management
7 6 (5.04%) Change Management
7 6 (5.04%) Service Delivery
8 5 (4.20%) CRM
8 5 (4.20%) Line Management
8 5 (4.20%) Stakeholder Management
8 5 (4.20%) Workflow
9 4 (3.36%) Software Delivery
10 3 (2.52%) Document Management
10 3 (2.52%) E-Commerce
11 2 (1.68%) Business Analysis
11 2 (1.68%) Business Continuity
11 2 (1.68%) Disaster Recovery
11 2 (1.68%) IT Governance
Programming Languages
1 26 (21.85%) SQL
2 10 (8.40%) C#
2 10 (8.40%) JavaScript
3 2 (1.68%) Perl
3 2 (1.68%) Python
3 2 (1.68%) Shell Script
4 1 (0.84%) C
4 1 (0.84%) C++
4 1 (0.84%) Java
4 1 (0.84%) PowerShell
4 1 (0.84%) VB
Qualifications
1 21 (17.65%) CCNA
1 21 (17.65%) Cisco Certification
2 17 (14.29%) Microsoft Certification
3 11 (9.24%) Degree
3 11 (9.24%) MCSE
4 10 (8.40%) MCITP
5 9 (7.56%) MCDST
6 8 (6.72%) MCP
6 8 (6.72%) MCSA
7 6 (5.04%) Security Cleared
8 5 (4.20%) SC Cleared
9 4 (3.36%) A+ Certification
9 4 (3.36%) MCTS
10 3 (2.52%) CCNP
11 2 (1.68%) CCA
11 2 (1.68%) CCEA
11 2 (1.68%) Citrix Certification
Quality Assurance & Compliance
1 15 (12.61%) SLA
2 1 (0.84%) ISO 9001
2 1 (0.84%) ISO/IEC 27001
System Software
1 54 (45.38%) Active Directory
2 7 (5.88%) XenApp
3 6 (5.04%) VMware Infrastructure
4 2 (1.68%) Hyper-V
4 2 (1.68%) Virtual Machines
4 2 (1.68%) XenDesktop
5 1 (0.84%) vSphere
Systems Management
1 4 (3.36%) Cisco UCCE
2 1 (0.84%) SCCM
2 1 (0.84%) WSUS
Vendors
1 69 (57.98%) Microsoft
2 24 (20.17%) Cisco
3 22 (18.49%) Citrix
4 19 (15.97%) VMware
5 4 (3.36%) Red Hat
6 3 (2.52%) Sage
6 3 (2.52%) Thunderhead
7 2 (1.68%) Avaya
7 2 (1.68%) Oracle
7 2 (1.68%) Sybase
8 1 (0.84%) Apple
8 1 (0.84%) CheckPoint
8 1 (0.84%) Mitel
8 1 (0.84%) NEC
Watford, Hertfordshire
Firway Consulting
Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 21 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
Braintree, Essex
Pure Resourcing Solutions
Salary: £25000 - £28000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 days ago
Cambridge
Recruitment Genius Ltd
Salary: £23000 - £30000 per annum
Posted: Yesterday
St. Neots, Cambridgeshire
Aria Select Ltd
Salary: From £23,000 to £30,000 per annum
Posted: Yesterday
Bedford, Bedfordshire
IT Talent Solutions
Salary: From £25,000 to £28,000 per annum + benefits
Posted: 2 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: uP TO £30K Plus Excellent Benefits
Posted: 3 days ago
Diss
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 15 days ago
Watford
aap3
Salary: £20000 - £25000 per annum
Posted: 14 days ago
Hertford
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Salary: £23000 per annum
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