The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 177 179 207
Rank change year-on-year
+2 +28
Permanent jobs requiring a 2nd Line Support 82 67 79
As % of all permanent IT jobs located in the East of England 1.05% 0.94% 0.88%
As % of the Job Titles category 1.10% 0.98% 0.91%
Number of salaries quoted 66 63 75
Average salary £26,500 £23,000 £22,500
Average salary % change year-on-year
+15.21% +2.22%
90% offered a salary of more than £19,550 £20,000 £20,700
10% offered a salary of more than £32,000 £35,000 £27,500
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7480 6805 8653
As % of all permanent IT jobs located in the East of England 96.12% 95.11% 96.69%
Number of salaries quoted 6150 5834 7354
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +12 40 £27,500 +19.56% 3
Cambridgeshire -11 16 £25,000 +11.11% 3
Essex +10 13 £27,750 +23.33% 1
Bedfordshire 0 12 £21,500 -38.57% 1
Suffolk -4 2 £24,000 +4.34%
Norfolk +5 1 - - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 29 August 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 137 (74.46%) Windows
2 80 (43.48%) Microsoft
3 70 (38.04%) Active Directory
4 66 (35.87%) MS Office
5 57 (30.98%) Windows Server 2008
6 55 (29.89%) Windows 7
6 55 (29.89%) MS Excel
7 46 (25.00%) MS Exchange
8 44 (23.91%) Windows XP
9 41 (22.28%) VMware
10 38 (20.65%) Windows Server 2003
11 37 (20.11%) TCP/IP
11 37 (20.11%) ITIL
12 32 (17.39%) Windows Server 2012
13 30 (16.30%) Microsoft Certification
14 29 (15.76%) Citrix
15 28 (15.22%) DNS
16 22 (11.96%) VMware Infrastructure
17 21 (11.41%) DHCP
17 21 (11.41%) LAN
18 20 (10.87%) SLA
19 19 (10.33%) MCP
19 19 (10.33%) Firewall
19 19 (10.33%) Windows Vista
20 17 (9.24%) Exchange Server 2010
20 17 (9.24%) Finance
20 17 (9.24%) WAN
21 16 (8.70%) MCSE
21 16 (8.70%) Office 365
21 16 (8.70%) Windows 8

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 29 August 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (25.00%) MS Exchange
2 17 (9.24%) Exchange Server 2010
3 12 (6.52%) Exchange Server 2007
4 9 (4.89%) Exchange Server 2003
5 6 (3.26%) Blackberry Enterprise Server
6 5 (2.72%) IIS
7 4 (2.17%) SharePoint
8 3 (1.63%) Lync
9 2 (1.09%) Apache
9 2 (1.09%) Exchange Server 2013
Applications
1 66 (35.87%) MS Office
2 55 (29.89%) MS Excel
3 7 (3.80%) MS PowerPoint
4 1 (0.54%) MS Visio
Cloud Services
1 16 (8.70%) Office 365
2 3 (1.63%) Microsoft Azure
2 3 (1.63%) Amazon AWS
3 1 (0.54%) SaaS
Communications & Networking
1 37 (20.11%) TCP/IP
2 28 (15.22%) DNS
3 21 (11.41%) LAN
3 21 (11.41%) DHCP
4 19 (10.33%) Firewall
5 17 (9.24%) WAN
6 12 (6.52%) Internet
7 8 (4.35%) Network Security
8 7 (3.80%) VLAN
9 6 (3.26%) IP Telephony
10 5 (2.72%) Wireless
11 4 (2.17%) ADSL
12 2 (1.09%) VoIP
12 2 (1.09%) HTTP
12 2 (1.09%) SAN
12 2 (1.09%) VPN
13 1 (0.54%) Wi-Fi
13 1 (0.54%) FTP
13 1 (0.54%) WLAN
13 1 (0.54%) Broadband
Database & Business Intelligence
1 10 (5.43%) SQL Server
2 8 (4.35%) Oracle Database
3 3 (1.63%) MySQL
4 1 (0.54%) Relational Database
4 1 (0.54%) MS Access
Development Applications
1 1 (0.54%) LabVIEW
General
1 17 (9.24%) Finance
2 12 (6.52%) Retail
3 9 (4.89%) Back Office
4 6 (3.26%) Manufacturing
5 5 (2.72%) Telecoms
6 2 (1.09%) Publishing
7 1 (0.54%) Advertising
7 1 (0.54%) Electronics
7 1 (0.54%) Automotive
7 1 (0.54%) Law
7 1 (0.54%) French Language
7 1 (0.54%) German Language
7 1 (0.54%) Italian Language
7 1 (0.54%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (3.80%) .NET
2 6 (3.26%) CSS
2 6 (3.26%) HTML
2 6 (3.26%) ADSI
3 3 (1.63%) Web Services
4 1 (0.54%) COM
Miscellaneous
1 7 (3.80%) Handset
2 6 (3.26%) Mathematics
2 6 (3.26%) Firmware
3 5 (2.72%) Blackberry
4 4 (2.17%) Video Conferencing
5 3 (1.63%) iPhone
5 3 (1.63%) iSeries
5 3 (1.63%) Management Information System
5 3 (1.63%) AS400
6 2 (1.09%) iPad
7 1 (0.54%) Social Media
7 1 (0.54%) Data Integration
7 1 (0.54%) Device Driver
7 1 (0.54%) GIS
7 1 (0.54%) Computer Science
7 1 (0.54%) Clustering
7 1 (0.54%) Data Protection Act
Operating Systems
1 137 (74.46%) Windows
2 57 (30.98%) Windows Server 2008
3 55 (29.89%) Windows 7
4 44 (23.91%) Windows XP
5 38 (20.65%) Windows Server 2003
6 32 (17.39%) Windows Server 2012
7 19 (10.33%) Windows Vista
8 16 (8.70%) Windows 8
9 8 (4.35%) UNIX
10 7 (3.80%) Linux
10 7 (3.80%) Red Hat Enterprise Linux
11 6 (3.26%) VMS
12 3 (1.63%) Mac OS X
13 2 (1.09%) Windows 2000
13 2 (1.09%) Ubuntu
13 2 (1.09%) Windows 2000 Server
14 1 (0.54%) Mac OS
Processes & Methodologies
1 37 (20.11%) ITIL
2 13 (7.07%) Service Delivery
3 8 (4.35%) Software Deployment
4 7 (3.80%) E-Commerce
5 6 (3.26%) Information Security
6 4 (2.17%) Disaster Recovery
7 3 (1.63%) CRM
7 3 (1.63%) Data Protection
7 3 (1.63%) Change Control
7 3 (1.63%) Service Management
8 2 (1.09%) Root Cause Analysis
8 2 (1.09%) Software Testing
9 1 (0.54%) Incident Management
9 1 (0.54%) Web Development
9 1 (0.54%) Load Balancing
9 1 (0.54%) Problem Management
9 1 (0.54%) Release Management
9 1 (0.54%) Time Management
9 1 (0.54%) Migration
9 1 (0.54%) Business Continuity
Programming Languages
1 10 (5.43%) SQL
2 7 (3.80%) C#
3 6 (3.26%) C
3 6 (3.26%) VBScript
3 6 (3.26%) VB.NET
3 6 (3.26%) PowerShell
4 4 (2.17%) VBA
5 3 (1.63%) PHP
5 3 (1.63%) JavaScript
6 1 (0.54%) Perl
6 1 (0.54%) VB
6 1 (0.54%) T-SQL
6 1 (0.54%) Python
6 1 (0.54%) MATLAB
6 1 (0.54%) Bash Shell
Qualifications
1 30 (16.30%) Microsoft Certification
2 19 (10.33%) MCP
3 16 (8.70%) MCSE
4 14 (7.61%) Degree
5 12 (6.52%) MCITP
6 11 (5.98%) MCSA
7 6 (3.26%) ITIL Certification
8 4 (2.17%) Cisco Certification
9 3 (1.63%) MCTS
9 3 (1.63%) CCNA
10 2 (1.09%) VCP5
10 2 (1.09%) VMware Certified Professional (VCP)
11 1 (0.54%) CCSA
11 1 (0.54%) ITIL Foundation Certificate
11 1 (0.54%) CCDP
11 1 (0.54%) Check Point Certification
11 1 (0.54%) CCNP
Quality Assurance & Compliance
1 20 (10.87%) SLA
2 2 (1.09%) QA
3 1 (0.54%) ISO/IEC 27001
System Software
1 70 (38.04%) Active Directory
2 22 (11.96%) VMware Infrastructure
3 14 (7.61%) vSphere
4 9 (4.89%) Terminal Services
5 6 (3.26%) VMware Workstation
5 6 (3.26%) XenApp
6 5 (2.72%) Hyper-V
7 4 (2.17%) XenDesktop
8 3 (1.63%) VMware ESX
9 2 (1.09%) Microsoft Virtual Server
10 1 (0.54%) Terminal Server
10 1 (0.54%) XenServer
10 1 (0.54%) Forefront TMG
10 1 (0.54%) VMware ESXi
Systems Management
1 15 (8.15%) Backup Exec
2 4 (2.17%) Norton AntiVirus
2 4 (2.17%) SCCM
3 2 (1.09%) SCOM
3 2 (1.09%) WSUS
4 1 (0.54%) ARCserve
Vendors
1 80 (43.48%) Microsoft
2 41 (22.28%) VMware
3 29 (15.76%) Citrix
4 12 (6.52%) Cisco
5 11 (5.98%) Oracle
6 8 (4.35%) Apple
7 6 (3.26%) Symantec
7 6 (3.26%) McAfee
8 5 (2.72%) Red Hat
9 4 (2.17%) Websense
9 4 (2.17%) HP
10 3 (1.63%) Avaya
10 3 (1.63%) Veritas
11 2 (1.09%) Sage
11 2 (1.09%) Juniper
11 2 (1.09%) Dell
11 2 (1.09%) Intel
11 2 (1.09%) Sophos
11 2 (1.09%) Veeam
12 1 (0.54%) Infoblox
Norwich, Norfolk
Allied Worldwide
Salary: Pension, Private Health
Posted: 16 hours ago
Watford, Hertfordshire
Firway Consulting
Salary: From £28,000 to £32,000 per annum Circa £30k + Bens
Posted: 20 hours ago
Luton, Bedfordshire
Coal IT Services
Salary: From £23,000 to £26,000 per annum + benefits + £3,500 shift allowance
Posted: 3 days ago
Peterborough, Cambridgeshire
Directions On-line Ltd
Salary: From £26,000 to £30,000 per annum pension healthcare training and many
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Hertfordshire
Hudson - London
Salary: £175 - £200 per day
Posted: 6 days ago
Cambridge
Interquest - Fulcrum Telecom
Salary: £30000 - £40000 per annum
Posted: 16 days ago