The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 185 216 181
Rank change year-on-year
+31 -35
Permanent jobs requiring a 2nd Line Support 62 63 103
As % of all permanent IT jobs located in the East of England 0.94% 0.82% 1.25%
As % of the Job Titles category 0.98% 0.84% 1.29%
Number of salaries quoted 58 55 94
Median salary £26,000 £24,500 £25,000
Median salary % change year-on-year
+6.12% -2.00%
90% offered a salary of more than £20,700 £20,816 £18,750
10% offered a salary of more than £39,600 £28,500 £31,750
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6341 7477 7973
As % of all permanent IT jobs located in the East of England 96.12% 97.41% 97.01%
Number of salaries quoted 5411 6222 6672
Median salary £44,500 £40,000 £41,500
Median salary % change year-on-year
+11.25% -3.61%
90% offered a salary of more than £26,000 £25,000 £26,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 28 June 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +36 38 £26,000 - 1
Essex +19 14 £35,500 +42.00% 3
Cambridgeshire -1 7 £29,000 +28.88% 1
Suffolk +3 3 £47,500 +86.27% 1
Bedfordshire +10 1 £26,500 +1.92%
Norfolk +7 1 £25,500 -5.55%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 28 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 71 (56.80%) Windows
2 49 (39.20%) Active Directory
3 47 (37.60%) Microsoft
3 47 (37.60%) Windows Server
4 29 (23.20%) MS Office
5 26 (20.80%) MS Excel
5 26 (20.80%) Cisco
6 25 (20.00%) MS Exchange
7 24 (19.20%) Windows Server 2008
8 23 (18.40%) Windows 7
8 23 (18.40%) VMware
9 19 (15.20%) Windows 8
9 19 (15.20%) SLA
10 18 (14.40%) Office 365
11 16 (12.80%) Citrix
12 15 (12.00%) Windows Server 2012
13 14 (11.20%) VMware Infrastructure
14 13 (10.40%) Firewall
14 13 (10.40%) Telecoms
14 13 (10.40%) Finance
14 13 (10.40%) WAN
14 13 (10.40%) ITIL
15 12 (9.60%) DNS
15 12 (9.60%) LAN
15 12 (9.60%) Windows 10
16 11 (8.80%) Hyper-V
16 11 (8.80%) WSUS
17 10 (8.00%) Smartphone
17 10 (8.00%) Security Cleared
17 10 (8.00%) Cisco Certification

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (20.00%) MS Exchange
2 9 (7.20%) Blackberry Enterprise Server
2 9 (7.20%) SharePoint
3 8 (6.40%) Skype for Business
4 6 (4.80%) Exchange Server 2010
4 6 (4.80%) Exchange Server 2013
4 6 (4.80%) NetWeaver
5 5 (4.00%) Exchange Server 2007
5 5 (4.00%) IIS
6 3 (2.40%) SharePoint 2013
7 1 (0.80%) Exchange Server 2003
7 1 (0.80%) IBM Notes
7 1 (0.80%) Office Communications Server
Applications
1 29 (23.20%) MS Office
2 26 (20.80%) MS Excel
3 6 (4.80%) MS PowerPoint
3 6 (4.80%) MS Visio
Business Applications
1 6 (4.80%) SAP CO
1 6 (4.80%) SAP FI
1 6 (4.80%) SAP FI/CO
1 6 (4.80%) SAP MM
1 6 (4.80%) SAP PS
1 6 (4.80%) SAP SD
Cloud Services
1 18 (14.40%) Office 365
2 2 (1.60%) Amazon AWS
2 2 (1.60%) Microsoft Azure
Communications & Networking
1 13 (10.40%) Firewall
1 13 (10.40%) WAN
2 12 (9.60%) DNS
2 12 (9.60%) LAN
3 9 (7.20%) DHCP
3 9 (7.20%) TCP/IP
3 9 (7.20%) VPN
4 6 (4.80%) Skype
5 4 (3.20%) VoIP
6 3 (2.40%) Internet
6 3 (2.40%) Wi-Fi
6 3 (2.40%) Wireless
7 2 (1.60%) Cisco IOS
7 2 (1.60%) DSL
7 2 (1.60%) MPLS
8 1 (0.80%) Intranet
8 1 (0.80%) IP Telephony
8 1 (0.80%) NetScaler
8 1 (0.80%) Network Security
8 1 (0.80%) Symposium
Database & Business Intelligence
1 6 (4.80%) SAP BI
1 6 (4.80%) SAP BW
2 4 (3.20%) SQL Server
3 1 (0.80%) Data Warehouse
3 1 (0.80%) SQL Server Reporting Services
Development Applications
1 1 (0.80%) Selenium
General
1 13 (10.40%) Finance
1 13 (10.40%) Telecoms
2 6 (4.80%) Manufacturing
3 4 (3.20%) Law
3 4 (3.20%) Retail
4 2 (1.60%) Legal
5 1 (0.80%) French Language
5 1 (0.80%) German Language
Miscellaneous
1 10 (8.00%) Smartphone
2 7 (5.60%) Driving Licence
3 4 (3.20%) Blackberry
4 3 (2.40%) Analytical Skills
4 3 (2.40%) Mathematics
5 2 (1.60%) AS400
5 2 (1.60%) iSeries
5 2 (1.60%) Performance Metrics
5 2 (1.60%) Video Conferencing
6 1 (0.80%) CMDB
6 1 (0.80%) EPoS
6 1 (0.80%) Reinsurance
Operating Systems
1 71 (56.80%) Windows
2 47 (37.60%) Windows Server
3 24 (19.20%) Windows Server 2008
4 23 (18.40%) Windows 7
5 19 (15.20%) Windows 8
6 15 (12.00%) Windows Server 2012
7 12 (9.60%) Windows 10
8 8 (6.40%) Windows Server 2003
9 4 (3.20%) Windows XP
10 3 (2.40%) Linux
11 2 (1.60%) OS/400
11 2 (1.60%) Unix
11 2 (1.60%) Windows Phone
12 1 (0.80%) Windows Vista
Processes & Methodologies
1 13 (10.40%) ITIL
2 9 (7.20%) Service Delivery
3 6 (4.80%) Business Intelligence
3 6 (4.80%) Multi-Factor Authentication
3 6 (4.80%) Two-Factor Authentication
4 5 (4.00%) CRM
5 4 (3.20%) Incident Management
5 4 (3.20%) Problem Management
6 3 (2.40%) Data Protection
6 3 (2.40%) Logistics
6 3 (2.40%) Migration
6 3 (2.40%) Performance Monitoring
7 2 (1.60%) Balanced Scorecard
7 2 (1.60%) Capacity Management
7 2 (1.60%) Configuration Management
7 2 (1.60%) Document Management
7 2 (1.60%) High Availability
7 2 (1.60%) Security Patching
7 2 (1.60%) Workflow
8 1 (0.80%) Software Testing
Programming Languages
1 9 (7.20%) SQL
2 6 (4.80%) ABAP
3 1 (0.80%) VB
3 1 (0.80%) VBScript
Qualifications
1 10 (8.00%) CCNA
1 10 (8.00%) Cisco Certification
1 10 (8.00%) Security Cleared
2 7 (5.60%) MCP
3 6 (4.80%) Microsoft Certification
4 5 (4.00%) MCDST
5 4 (3.20%) MCITP
5 4 (3.20%) MCSA
5 4 (3.20%) MCSE
6 3 (2.40%) A+ Certification
6 3 (2.40%) Network+ Certification
6 3 (2.40%) SC Cleared
7 1 (0.80%) CCNP
7 1 (0.80%) JNCIA
7 1 (0.80%) JNCIS
Quality Assurance & Compliance
1 19 (15.20%) SLA
System Software
1 49 (39.20%) Active Directory
2 14 (11.20%) VMware Infrastructure
3 11 (8.80%) Hyper-V
4 4 (3.20%) XenApp
5 2 (1.60%) XenDesktop
6 1 (0.80%) Terminal Services
6 1 (0.80%) VMware ESX
6 1 (0.80%) XenServer
Systems Management
1 11 (8.80%) WSUS
2 5 (4.00%) FortiGate
3 2 (1.60%) SCCM
4 1 (0.80%) Backup Exec
4 1 (0.80%) DameWare
Vendors
1 47 (37.60%) Microsoft
2 26 (20.80%) Cisco
3 23 (18.40%) VMware
4 16 (12.80%) Citrix
5 10 (8.00%) Avaya
6 7 (5.60%) Apple
6 7 (5.60%) Dell
7 6 (4.80%) Juniper
7 6 (4.80%) SAP
8 4 (3.20%) CA
8 4 (3.20%) New Relic
8 4 (3.20%) Remedy
8 4 (3.20%) SolarWinds
9 3 (2.40%) Progress
10 2 (1.60%) Clearswift
10 2 (1.60%) HP
10 2 (1.60%) Oracle
10 2 (1.60%) Proofpoint
10 2 (1.60%) Thunderhead
11 1 (0.80%) GFI Software
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