The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 180 206 188
Rank change year-on-year
+26 -18
Permanent jobs requiring a 2nd Line Support 70 70 96
As % of all permanent IT jobs located in the East of England 1.06% 0.91% 1.20%
As % of the Job Titles category 1.11% 0.94% 1.24%
Number of salaries quoted 66 60 83
Median salary £26,500 £27,500 £26,250
Median salary % change year-on-year
-3.63% +4.76%
90% offered a salary of more than £20,500 £21,500 £19,700
10% offered a salary of more than £40,000 £32,500 £31,800
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6326 7425 7758
As % of all permanent IT jobs located in the East of England 95.96% 96.79% 97.12%
Number of salaries quoted 5372 6174 6487
Median salary £42,500 £40,000 £42,500
Median salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 26 July 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +21 35 £26,000 -5.45% 2
Essex +13 18 £35,500 +13.60% 1
Cambridgeshire +12 12 £24,250 +7.77% 1
Suffolk +3 6 £27,250 +0.92%
Bedfordshire +17 1 £26,500 -11.66%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 26 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 78 (59.54%) Windows
2 59 (45.04%) Active Directory
3 52 (39.69%) Windows Server
4 51 (38.93%) Microsoft
5 34 (25.95%) MS Office
6 29 (22.14%) MS Exchange
7 27 (20.61%) Windows 7
8 26 (19.85%) MS Excel
9 25 (19.08%) Cisco
9 25 (19.08%) Windows Server 2008
10 24 (18.32%) SLA
10 24 (18.32%) VMware
11 21 (16.03%) Finance
11 21 (16.03%) ITIL
12 18 (13.74%) Windows 8
12 18 (13.74%) Citrix
13 17 (12.98%) Office 365
13 17 (12.98%) VMware Infrastructure
14 16 (12.21%) Windows Server 2012
15 14 (10.69%) Windows 10
15 14 (10.69%) Telecoms
15 14 (10.69%) Firewall
16 13 (9.92%) WAN
17 12 (9.16%) LAN
17 12 (9.16%) Hyper-V
18 11 (8.40%) WSUS
18 11 (8.40%) Driving Licence
18 11 (8.40%) DNS
18 11 (8.40%) SQL
19 10 (7.63%) TCP/IP

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (22.14%) MS Exchange
2 9 (6.87%) Blackberry Enterprise Server
3 8 (6.11%) SharePoint
4 7 (5.34%) Exchange Server 2007
4 7 (5.34%) Exchange Server 2010
4 7 (5.34%) Exchange Server 2013
4 7 (5.34%) Skype for Business
5 6 (4.58%) NetWeaver
6 5 (3.82%) IIS
7 2 (1.53%) SharePoint 2013
8 1 (0.76%) Exchange Server 2003
8 1 (0.76%) GroupWise
8 1 (0.76%) Office Communications Server
Applications
1 34 (25.95%) MS Office
2 26 (19.85%) MS Excel
3 6 (4.58%) MS PowerPoint
3 6 (4.58%) MS Visio
Business Applications
1 6 (4.58%) SAP CO
1 6 (4.58%) SAP FI
1 6 (4.58%) SAP FI/CO
1 6 (4.58%) SAP MM
1 6 (4.58%) SAP PS
1 6 (4.58%) SAP SD
2 1 (0.76%) SAP Oil and Gas
Cloud Services
1 17 (12.98%) Office 365
2 2 (1.53%) Amazon AWS
2 2 (1.53%) Microsoft Azure
Communications & Networking
1 14 (10.69%) Firewall
2 13 (9.92%) WAN
3 12 (9.16%) LAN
4 11 (8.40%) DNS
5 10 (7.63%) TCP/IP
6 9 (6.87%) VPN
7 8 (6.11%) DHCP
8 6 (4.58%) Internet
8 6 (4.58%) Skype
9 4 (3.05%) Wi-Fi
10 3 (2.29%) VoIP
11 2 (1.53%) Cisco IOS
11 2 (1.53%) DSL
11 2 (1.53%) MPLS
11 2 (1.53%) Wireless
12 1 (0.76%) ADSL
12 1 (0.76%) Intranet
12 1 (0.76%) IP Telephony
12 1 (0.76%) NetScaler
12 1 (0.76%) Network Security
Database & Business Intelligence
1 6 (4.58%) SAP BI
1 6 (4.58%) SAP BW
2 4 (3.05%) SQL Server
3 1 (0.76%) Data Warehouse
3 1 (0.76%) SQL Server Reporting Services
Development Applications
1 1 (0.76%) Selenium
General
1 21 (16.03%) Finance
2 14 (10.69%) Telecoms
3 7 (5.34%) Manufacturing
4 5 (3.82%) Retail
5 3 (2.29%) Law
6 1 (0.76%) Electronics
6 1 (0.76%) French Language
6 1 (0.76%) German Language
6 1 (0.76%) Legal
6 1 (0.76%) Marketing
Miscellaneous
1 11 (8.40%) Driving Licence
2 10 (7.63%) Smartphone
3 5 (3.82%) Blackberry
4 4 (3.05%) Mathematics
5 2 (1.53%) Analytical Skills
5 2 (1.53%) Performance Metrics
5 2 (1.53%) Video Conferencing
6 1 (0.76%) CMDB
6 1 (0.76%) Data Centre
6 1 (0.76%) EPoS
6 1 (0.76%) Fat Client
6 1 (0.76%) Reinsurance
6 1 (0.76%) Thin Client
Operating Systems
1 78 (59.54%) Windows
2 52 (39.69%) Windows Server
3 27 (20.61%) Windows 7
4 25 (19.08%) Windows Server 2008
5 18 (13.74%) Windows 8
6 16 (12.21%) Windows Server 2012
7 14 (10.69%) Windows 10
8 8 (6.11%) Windows Server 2003
9 4 (3.05%) Windows XP
10 2 (1.53%) Windows Phone
10 2 (1.53%) Windows Vista
11 1 (0.76%) Linux
Processes & Methodologies
1 21 (16.03%) ITIL
2 9 (6.87%) Service Delivery
3 7 (5.34%) Business Intelligence
4 6 (4.58%) Multi-Factor Authentication
4 6 (4.58%) Two-Factor Authentication
5 5 (3.82%) CRM
5 5 (3.82%) Document Management
5 5 (3.82%) Workflow
6 4 (3.05%) Incident Management
6 4 (3.05%) Line Management
6 4 (3.05%) Service Management
7 3 (2.29%) Data Protection
7 3 (2.29%) Logistics
7 3 (2.29%) Performance Monitoring
8 2 (1.53%) Application Packaging
8 2 (1.53%) Capacity Management
8 2 (1.53%) Change Management
8 2 (1.53%) Migration
8 2 (1.53%) Problem Management
8 2 (1.53%) Security Patching
Programming Languages
1 11 (8.40%) SQL
2 6 (4.58%) ABAP
3 1 (0.76%) VB
3 1 (0.76%) VBScript
Qualifications
1 9 (6.87%) CCNA
1 9 (6.87%) Cisco Certification
1 9 (6.87%) Security Cleared
2 6 (4.58%) MCP
3 3 (2.29%) A+ Certification
3 3 (2.29%) Microsoft Certification
3 3 (2.29%) Network+ Certification
4 2 (1.53%) MCDST
4 2 (1.53%) MCITP
4 2 (1.53%) MCSA
4 2 (1.53%) MCSE
4 2 (1.53%) SC Cleared
Quality Assurance & Compliance
1 24 (18.32%) SLA
System Software
1 59 (45.04%) Active Directory
2 17 (12.98%) VMware Infrastructure
3 12 (9.16%) Hyper-V
4 3 (2.29%) XenApp
5 2 (1.53%) Terminal Services
6 1 (0.76%) VMware ESXi
6 1 (0.76%) vSphere
6 1 (0.76%) XenDesktop
6 1 (0.76%) XenServer
Systems Management
1 11 (8.40%) WSUS
2 5 (3.82%) FortiGate
3 4 (3.05%) SCCM
4 1 (0.76%) Norton AntiVirus
4 1 (0.76%) SCOM
4 1 (0.76%) Symantec Endpoint Protection
Vendors
1 51 (38.93%) Microsoft
2 25 (19.08%) Cisco
3 24 (18.32%) VMware
4 18 (13.74%) Citrix
5 9 (6.87%) Avaya
5 9 (6.87%) Dell
6 7 (5.34%) Apple
6 7 (5.34%) SAP
7 6 (4.58%) SolarWinds
8 5 (3.82%) Juniper
8 5 (3.82%) Thunderhead
9 4 (3.05%) CA
9 4 (3.05%) New Relic
9 4 (3.05%) Remedy
10 3 (2.29%) HP
10 3 (2.29%) Progress
11 2 (1.53%) Clearswift
11 2 (1.53%) Proofpoint
11 2 (1.53%) Sage
11 2 (1.53%) Symantec
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