The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 179 201 209
Rank change year-on-year
+22 +8
Permanent jobs requiring a 2nd Line Support 90 57 68
As % of all permanent IT jobs located in the East of England 1.12% 0.74% 0.81%
As % of the Job Titles category 1.17% 0.78% 0.83%
Number of salaries quoted 77 52 58
Average salary £26,500 £22,500 £23,000
Average salary % change year-on-year
+17.77% -2.17%
90% offered a salary of more than £19,300 £20,000 £20,000
10% offered a salary of more than £32,000 £34,750 £29,000
UK excluding London average salary £24,625 £24,500 £25,000
% change year-on-year
+0.51% -2.00%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7681 7304 8149
As % of all permanent IT jobs located in the East of England 95.62% 94.66% 96.89%
Number of salaries quoted 6427 6268 6939
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 July 2014.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 36 £27,500 +19.56% 7
Essex +15 25 £26,500 +17.77%
Cambridgeshire -2 13 £22,000 -2.22%
Bedfordshire -7 13 £23,000 -34.28% 1
Norfolk +18 3 £19,750 -12.22% 1
Suffolk +2 2 £24,000 +20.00%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 24 July 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 146 (74.87%) Windows
2 94 (48.21%) Microsoft
3 78 (40.00%) Active Directory
4 66 (33.85%) Windows Server 2008
5 61 (31.28%) Windows 7
5 61 (31.28%) MS Office
6 58 (29.74%) MS Excel
7 50 (25.64%) VMware
8 49 (25.13%) MS Exchange
9 46 (23.59%) Microsoft Certification
10 43 (22.05%) Windows Server 2003
11 39 (20.00%) TCP/IP
12 36 (18.46%) Windows XP
13 34 (17.44%) Citrix
14 33 (16.92%) ITIL
15 32 (16.41%) Windows Server 2012
16 31 (15.90%) VMware Infrastructure
17 30 (15.38%) DNS
18 27 (13.85%) SLA
19 25 (12.82%) MCP
19 25 (12.82%) MCSE
19 25 (12.82%) Office 365
20 24 (12.31%) Exchange Server 2010
21 21 (10.77%) Windows 8
21 21 (10.77%) MCITP
21 21 (10.77%) LAN
22 20 (10.26%) Firewall
22 20 (10.26%) Windows Vista
23 18 (9.23%) Cisco
24 17 (8.72%) DHCP

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 24 July 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (25.13%) MS Exchange
2 24 (12.31%) Exchange Server 2010
3 17 (8.72%) Exchange Server 2007
4 14 (7.18%) Exchange Server 2003
5 8 (4.10%) Exchange Server 2013
6 7 (3.59%) IIS
7 6 (3.08%) Blackberry Enterprise Server
8 5 (2.56%) SharePoint
9 4 (2.05%) Apache
10 2 (1.03%) Lync
Applications
1 61 (31.28%) MS Office
2 58 (29.74%) MS Excel
3 7 (3.59%) MS PowerPoint
4 1 (0.51%) MS Visio
Cloud Services
1 25 (12.82%) Office 365
2 3 (1.54%) Microsoft Azure
2 3 (1.54%) Amazon AWS
Communications & Networking
1 39 (20.00%) TCP/IP
2 30 (15.38%) DNS
3 21 (10.77%) LAN
4 20 (10.26%) Firewall
5 17 (8.72%) DHCP
6 16 (8.21%) WAN
7 13 (6.67%) Internet
8 9 (4.62%) ADSL
9 8 (4.10%) Wireless
9 8 (4.10%) Network Security
10 7 (3.59%) VLAN
11 6 (3.08%) IP Telephony
12 4 (2.05%) VPN
12 4 (2.05%) HTTP
12 4 (2.05%) VDSL
13 3 (1.54%) Cisco ASA
14 2 (1.03%) VoIP
14 2 (1.03%) Wi-Fi
14 2 (1.03%) SAN
15 1 (0.51%) Structured Cabling
Database & Business Intelligence
1 14 (7.18%) SQL Server
2 6 (3.08%) Oracle Database
3 5 (2.56%) MySQL
4 1 (0.51%) Relational Database
4 1 (0.51%) MS Access
General
1 11 (5.64%) Finance
2 9 (4.62%) Back Office
3 7 (3.59%) Retail
4 4 (2.05%) Telecoms
5 2 (1.03%) Publishing
6 1 (0.51%) French Language
6 1 (0.51%) German Language
6 1 (0.51%) Italian Language
6 1 (0.51%) Spanish Language
6 1 (0.51%) Automotive
6 1 (0.51%) Law
6 1 (0.51%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (4.62%) ADSI
2 7 (3.59%) .NET
3 6 (3.08%) CSS
3 6 (3.08%) HTML
4 3 (1.54%) Web Services
5 1 (0.51%) J2EE
5 1 (0.51%) COM
5 1 (0.51%) WAP
Miscellaneous
1 6 (3.08%) Firmware
2 5 (2.56%) Smartphone
2 5 (2.56%) Blackberry
3 3 (1.54%) Video Conferencing
3 3 (1.54%) iSeries
3 3 (1.54%) AS400
3 3 (1.54%) Management Information System
4 2 (1.03%) Handset
4 2 (1.03%) iPhone
4 2 (1.03%) iPad
5 1 (0.51%) Mobile App
5 1 (0.51%) Data Integration
5 1 (0.51%) Social Media
5 1 (0.51%) Data Protection Act
5 1 (0.51%) Mathematics
5 1 (0.51%) Clustering
5 1 (0.51%) Device Driver
5 1 (0.51%) GIS
Operating Systems
1 146 (74.87%) Windows
2 66 (33.85%) Windows Server 2008
3 61 (31.28%) Windows 7
4 43 (22.05%) Windows Server 2003
5 36 (18.46%) Windows XP
6 32 (16.41%) Windows Server 2012
7 21 (10.77%) Windows 8
8 20 (10.26%) Windows Vista
9 10 (5.13%) Linux
10 7 (3.59%) UNIX
11 4 (2.05%) Mac OS X
11 4 (2.05%) Ubuntu
12 3 (1.54%) Windows 2000
13 2 (1.03%) Windows 2000 Server
13 2 (1.03%) Red Hat Enterprise Linux
14 1 (0.51%) Mac OS
14 1 (0.51%) VMS
Processes & Methodologies
1 33 (16.92%) ITIL
2 13 (6.67%) Software Deployment
3 10 (5.13%) Service Delivery
4 4 (2.05%) Disaster Recovery
4 4 (2.05%) Incident Management
5 3 (1.54%) Change Control
5 3 (1.54%) Data Protection
5 3 (1.54%) CRM
6 2 (1.03%) E-Commerce
6 2 (1.03%) Service Management
6 2 (1.03%) Configuration Management
6 2 (1.03%) Software Testing
6 2 (1.03%) Root Cause Analysis
7 1 (0.51%) Network Management
7 1 (0.51%) Capacity Management
7 1 (0.51%) Technical Analysis
7 1 (0.51%) Information Governance
7 1 (0.51%) Infrastructure Management
7 1 (0.51%) Time Management
7 1 (0.51%) Information Management
Programming Languages
1 9 (4.62%) SQL
2 7 (3.59%) C#
3 6 (3.08%) VBScript
3 6 (3.08%) VB.NET
3 6 (3.08%) PowerShell
4 5 (2.56%) PHP
5 4 (2.05%) VBA
6 3 (1.54%) JavaScript
7 2 (1.03%) Java
8 1 (0.51%) Bash Shell
8 1 (0.51%) Perl
8 1 (0.51%) C
8 1 (0.51%) T-SQL
8 1 (0.51%) VB
8 1 (0.51%) Python
Qualifications
1 46 (23.59%) Microsoft Certification
2 25 (12.82%) MCP
2 25 (12.82%) MCSE
3 21 (10.77%) MCITP
4 15 (7.69%) MCSA
5 9 (4.62%) ITIL Certification
6 7 (3.59%) Degree
7 5 (2.56%) MCTS
8 4 (2.05%) Cisco Certification
9 3 (1.54%) CCNA
10 2 (1.03%) VMware Certified Professional (VCP)
10 2 (1.03%) VCP5
11 1 (0.51%) ITIL Foundation Certificate
11 1 (0.51%) CCSA
11 1 (0.51%) Check Point Certification
11 1 (0.51%) CCDP
11 1 (0.51%) CCNP
Quality Assurance & Compliance
1 27 (13.85%) SLA
2 2 (1.03%) QA
3 1 (0.51%) ISO/IEC 27001
System Software
1 78 (40.00%) Active Directory
2 31 (15.90%) VMware Infrastructure
3 16 (8.21%) vSphere
4 10 (5.13%) Hyper-V
5 8 (4.10%) Terminal Services
6 6 (3.08%) XenApp
7 5 (2.56%) XenServer
7 5 (2.56%) VMware ESX
8 4 (2.05%) XenDesktop
9 3 (1.54%) VMware ESXi
10 2 (1.03%) Microsoft Virtual Server
11 1 (0.51%) Forefront TMG
11 1 (0.51%) VMware Workstation
11 1 (0.51%) Terminal Server
Systems Management
1 17 (8.72%) Backup Exec
2 6 (3.08%) Norton AntiVirus
3 4 (2.05%) SCCM
3 4 (2.05%) WSUS
4 1 (0.51%) SCOM
4 1 (0.51%) ARCserve
Vendors
1 94 (48.21%) Microsoft
2 50 (25.64%) VMware
3 34 (17.44%) Citrix
4 18 (9.23%) Cisco
5 12 (6.15%) Apple
6 9 (4.62%) Red Hat
6 9 (4.62%) Sophos
7 8 (4.10%) Symantec
7 8 (4.10%) McAfee
7 8 (4.10%) HP
7 8 (4.10%) Oracle
8 5 (2.56%) Dell
9 4 (2.05%) Websense
9 4 (2.05%) Draytek
9 4 (2.05%) AVG
10 3 (1.54%) Veritas
11 2 (1.03%) Intel
11 2 (1.03%) Avaya
11 2 (1.03%) Juniper
11 2 (1.03%) Sage
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 2 days ago
Dunstable, Bedfordshire
Big Red Recruitment
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 days ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 6 days ago
Watford
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 13 days ago
Welwyn Garden City, Hertfordshire
Omniledger Ltd
Salary: Salary dependent on experience
Posted: 27 days ago