The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 203 192 218
Rank change year-on-year
-11 +26
Permanent jobs requiring a 2nd Line Support 41 74 67
As % of all permanent IT jobs located in the East of England 0.65% 1.03% 0.83%
As % of the Job Titles category 0.67% 1.07% 0.87%
Number of salaries quoted 40 71 61
Median salary £25,750 £27,500 £27,500
Median salary % change year-on-year
-6.36% -
90% offered a salary of more than £21,000 £22,500 £22,250
10% offered a salary of more than £30,000 £32,500 £32,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6138 6942 7744
As % of all permanent IT jobs located in the East of England 96.66% 96.86% 96.29%
Number of salaries quoted 5023 5774 6347
Median salary £45,000 £44,500 £42,500
Median salary % change year-on-year
+1.12% +4.70%
90% offered a salary of more than £26,800 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 10 December 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -9 19 £26,000 -7.14% 1
Cambridgeshire +8 15 £25,000 +16.27% 4
Suffolk -14 3 £28,000 +1.81%
Bedfordshire +10 2 £26,750 +7.00%
Essex 0 2 £35,000 +21.73% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 10 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 78 (67.83%) Windows
2 65 (56.52%) Microsoft
3 61 (53.04%) Active Directory
4 39 (33.91%) Windows Server
5 31 (26.96%) ITIL
5 31 (26.96%) SQL
6 29 (25.22%) MS Office
7 26 (22.61%) MS Exchange
8 24 (20.87%) SQL Server
8 24 (20.87%) Windows Server 2008
8 24 (20.87%) Windows 7
9 23 (20.00%) Citrix
10 22 (19.13%) Cisco
10 22 (19.13%) MS Excel
11 21 (18.26%) Firewall
11 21 (18.26%) VMware
11 21 (18.26%) Office 365
11 21 (18.26%) Windows 8
12 19 (16.52%) Windows Server 2012
13 18 (15.65%) TCP/IP
14 17 (14.78%) SLA
14 17 (14.78%) Finance
15 16 (13.91%) Service Management
15 16 (13.91%) Cisco Certification
15 16 (13.91%) CCNA
16 13 (11.30%) Microsoft Certification
16 13 (11.30%) Telecoms
17 12 (10.43%) DNS
18 11 (9.57%) SharePoint
18 11 (9.57%) MCSE

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (22.61%) MS Exchange
2 11 (9.57%) SharePoint
3 8 (6.96%) SharePoint 2013
4 7 (6.09%) Exchange Server 2013
5 6 (5.22%) Exchange Server 2007
5 6 (5.22%) Exchange Server 2010
6 4 (3.48%) Skype for Business
7 2 (1.74%) Apache
7 2 (1.74%) BizTalk Server
8 1 (0.87%) GroupWise
8 1 (0.87%) IIS
Applications
1 29 (25.22%) MS Office
2 22 (19.13%) MS Excel
3 2 (1.74%) MS PowerPoint
3 2 (1.74%) MS Visio
Business Applications
1 2 (1.74%) Dynamics CRM
2 1 (0.87%) SAP Oil and Gas
Cloud Services
1 21 (18.26%) Office 365
2 1 (0.87%) Amazon AWS
2 1 (0.87%) SaaS
Communications & Networking
1 21 (18.26%) Firewall
2 18 (15.65%) TCP/IP
3 12 (10.43%) DNS
4 10 (8.70%) DHCP
4 10 (8.70%) Internet
5 7 (6.09%) WAN
6 6 (5.22%) LAN
6 6 (5.22%) VPN
7 5 (4.35%) Wi-Fi
8 4 (3.48%) PBX
8 4 (3.48%) VoIP
9 3 (2.61%) IP Telephony
9 3 (2.61%) Remote Desktop
9 3 (2.61%) SAN
10 2 (1.74%) Cisco ASA
10 2 (1.74%) Cisco IOS
10 2 (1.74%) Cisco PIX
10 2 (1.74%) Network Security
10 2 (1.74%) Skype
10 2 (1.74%) SSH
Database & Business Intelligence
1 24 (20.87%) SQL Server
2 2 (1.74%) Crystal Reports
2 2 (1.74%) MySQL
2 2 (1.74%) Oracle Database
2 2 (1.74%) Oracle Reports
2 2 (1.74%) PostgreSQL
2 2 (1.74%) RDBMS
2 2 (1.74%) Relational Database
2 2 (1.74%) SQL Server Reporting Services
3 1 (0.87%) QlikView
General
1 17 (14.78%) Finance
2 13 (11.30%) Telecoms
3 4 (3.48%) Manufacturing
4 2 (1.74%) Retail
5 1 (0.87%) Advertising
5 1 (0.87%) Back Office
5 1 (0.87%) Electronics
5 1 (0.87%) Mandarin Language
5 1 (0.87%) Marketing
Libraries, Frameworks & Software Standards
1 11 (9.57%) HTML
2 10 (8.70%) .NET
3 9 (7.83%) CSS
3 9 (7.83%) HTML5
3 9 (7.83%) jQuery
4 1 (0.87%) Web Services
4 1 (0.87%) XML
Miscellaneous
1 10 (8.70%) Driving Licence
2 3 (2.61%) Analytical Skills
2 3 (2.61%) Data Centre
2 3 (2.61%) Video Conferencing
3 2 (1.74%) Blackberry
3 2 (1.74%) Enterprise Software
4 1 (0.87%) Fat Client
4 1 (0.87%) iPhone
4 1 (0.87%) Management Information System
4 1 (0.87%) Mathematics
4 1 (0.87%) PDA
4 1 (0.87%) Replication
4 1 (0.87%) Thin Client
Operating Systems
1 78 (67.83%) Windows
2 39 (33.91%) Windows Server
3 24 (20.87%) Windows 7
3 24 (20.87%) Windows Server 2008
4 21 (18.26%) Windows 8
5 19 (16.52%) Windows Server 2012
6 10 (8.70%) Linux
7 5 (4.35%) Unix
7 5 (4.35%) Windows 10
7 5 (4.35%) Windows XP
8 4 (3.48%) Red Hat Enterprise Linux
9 2 (1.74%) CentOS
9 2 (1.74%) Mac OS X
9 2 (1.74%) Windows Server 2003
10 1 (0.87%) Android
10 1 (0.87%) Apple iOS
10 1 (0.87%) Fedora
10 1 (0.87%) Ubuntu
10 1 (0.87%) Windows Mobile
10 1 (0.87%) Windows Vista
Processes & Methodologies
1 31 (26.96%) ITIL
2 16 (13.91%) Service Management
3 9 (7.83%) Software Testing
3 9 (7.83%) Workflow
4 7 (6.09%) Document Management
4 7 (6.09%) Line Management
4 7 (6.09%) Project Management
5 6 (5.22%) Change Management
6 5 (4.35%) CRM
6 5 (4.35%) Problem Management
7 4 (3.48%) Incident Management
8 3 (2.61%) Continuous Improvement
8 3 (2.61%) E-Commerce
8 3 (2.61%) Service Delivery
8 3 (2.61%) Software Delivery
9 2 (1.74%) Disaster Recovery
9 2 (1.74%) Disk Encryption
9 2 (1.74%) Multi-Factor Authentication
9 2 (1.74%) Presales
9 2 (1.74%) Two-Factor Authentication
Programming Languages
1 31 (26.96%) SQL
2 10 (8.70%) C#
2 10 (8.70%) JavaScript
3 2 (1.74%) Perl
3 2 (1.74%) Python
3 2 (1.74%) Shell Script
4 1 (0.87%) C
4 1 (0.87%) C++
4 1 (0.87%) Java
4 1 (0.87%) PowerShell
Qualifications
1 16 (13.91%) CCNA
1 16 (13.91%) Cisco Certification
2 13 (11.30%) Microsoft Certification
3 11 (9.57%) MCSE
4 10 (8.70%) Degree
4 10 (8.70%) MCITP
5 9 (7.83%) MCDST
6 8 (6.96%) MCSA
7 6 (5.22%) Security Cleared
8 5 (4.35%) SC Cleared
9 4 (3.48%) MCP
10 3 (2.61%) CCNP
11 2 (1.74%) CCA
11 2 (1.74%) CCEA
11 2 (1.74%) Citrix Certification
Quality Assurance & Compliance
1 17 (14.78%) SLA
2 1 (0.87%) ISO 9001
2 1 (0.87%) ISO/IEC 27001
System Software
1 61 (53.04%) Active Directory
2 9 (7.83%) VMware Infrastructure
3 6 (5.22%) XenApp
4 3 (2.61%) Hyper-V
5 2 (1.74%) Virtual Machines
5 2 (1.74%) vSphere
5 2 (1.74%) XenDesktop
6 1 (0.87%) Terminal Services
6 1 (0.87%) VMware ESXi
Systems Management
1 4 (3.48%) Cisco UCCE
2 3 (2.61%) SCCM
3 1 (0.87%) Norton AntiVirus
3 1 (0.87%) SCOM
3 1 (0.87%) Symantec Endpoint Protection
3 1 (0.87%) WSUS
Vendors
1 65 (56.52%) Microsoft
2 23 (20.00%) Citrix
3 22 (19.13%) Cisco
4 21 (18.26%) VMware
5 7 (6.09%) Thunderhead
6 5 (4.35%) Sage
7 4 (3.48%) Red Hat
8 2 (1.74%) Avaya
8 2 (1.74%) Dell
8 2 (1.74%) Oracle
8 2 (1.74%) SolarWinds
8 2 (1.74%) Sybase
9 1 (0.87%) Altiris
9 1 (0.87%) Compaq
9 1 (0.87%) HP
9 1 (0.87%) Mitel
9 1 (0.87%) Nortel
9 1 (0.87%) Novell
9 1 (0.87%) SAP
9 1 (0.87%) WatchGuard
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Posted: 15 hours ago
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Salary: Bonus + Benefits
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