The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 173 204 180
Rank change year-on-year
+31 -24
Permanent jobs requiring a 2nd Line Support 75 64 92
As % of all permanent IT jobs located in the East of England 1.19% 0.87% 1.17%
As % of the Job Titles category 1.24% 0.91% 1.20%
Number of salaries quoted 70 55 77
Median salary £26,000 £28,000 £26,500
Median salary % change year-on-year
-7.14% +5.66%
90% offered a salary of more than £20,500 £23,500 £19,300
10% offered a salary of more than £40,000 £33,750 £32,000
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6050 7053 7635
As % of all permanent IT jobs located in the East of England 96.28% 96.09% 97.29%
Number of salaries quoted 5173 5956 6267
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 27 August 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +22 35 £26,000 -10.34% 1
Cambridgeshire +10 15 £21,000 -22.22% 4
Essex +19 14 £35,500 +10.93% 1
Suffolk +4 10 £28,000 +1.81% 1
Bedfordshire +13 2 £23,250 -22.50%
Norfolk -5 1 £22,500 -16.66% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 27 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 86 (65.65%) Windows
2 63 (48.09%) Active Directory
3 57 (43.51%) Microsoft
4 45 (34.35%) Windows Server
5 36 (27.48%) MS Office
6 29 (22.14%) ITIL
6 29 (22.14%) Windows 7
7 27 (20.61%) MS Exchange
8 26 (19.85%) Finance
9 25 (19.08%) SQL
9 25 (19.08%) Windows 8
10 23 (17.56%) MS Excel
10 23 (17.56%) SLA
10 23 (17.56%) Windows Server 2008
11 21 (16.03%) VMware
11 21 (16.03%) Citrix
12 20 (15.27%) Windows Server 2012
12 20 (15.27%) Office 365
13 19 (14.50%) Cisco
14 15 (11.45%) TCP/IP
15 14 (10.69%) Service Management
15 14 (10.69%) Firewall
15 14 (10.69%) Driving Licence
16 13 (9.92%) Telecoms
16 13 (9.92%) SQL Server
17 12 (9.16%) DNS
17 12 (9.16%) VMware Infrastructure
18 11 (8.40%) VPN
18 11 (8.40%) SharePoint
18 11 (8.40%) Cisco Certification

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (20.61%) MS Exchange
2 11 (8.40%) SharePoint
3 8 (6.11%) Exchange Server 2007
3 8 (6.11%) Exchange Server 2013
4 7 (5.34%) Exchange Server 2010
4 7 (5.34%) Skype for Business
5 6 (4.58%) NetWeaver
6 5 (3.82%) SharePoint 2013
7 4 (3.05%) Blackberry Enterprise Server
8 2 (1.53%) Apache
8 2 (1.53%) BizTalk Server
8 2 (1.53%) IIS
9 1 (0.76%) Exchange Server 2003
9 1 (0.76%) GroupWise
9 1 (0.76%) Office Communications Server
Applications
1 36 (27.48%) MS Office
2 23 (17.56%) MS Excel
3 6 (4.58%) MS PowerPoint
3 6 (4.58%) MS Visio
Business Applications
1 6 (4.58%) SAP CO
1 6 (4.58%) SAP FI
1 6 (4.58%) SAP FI/CO
1 6 (4.58%) SAP MM
1 6 (4.58%) SAP PS
1 6 (4.58%) SAP SD
2 2 (1.53%) Dynamics CRM
3 1 (0.76%) SAP Oil and Gas
Cloud Services
1 20 (15.27%) Office 365
2 2 (1.53%) Amazon AWS
2 2 (1.53%) Microsoft Azure
Communications & Networking
1 15 (11.45%) TCP/IP
2 14 (10.69%) Firewall
3 12 (9.16%) DNS
4 11 (8.40%) DHCP
4 11 (8.40%) VPN
5 7 (5.34%) Internet
5 7 (5.34%) WAN
6 6 (4.58%) LAN
6 6 (4.58%) Skype
7 4 (3.05%) Wi-Fi
8 3 (2.29%) Network Security
9 2 (1.53%) IPsec
9 2 (1.53%) NetScaler
9 2 (1.53%) SSH
9 2 (1.53%) Wireless
10 1 (0.76%) ADSL
10 1 (0.76%) Intranet
10 1 (0.76%) IP Telephony
10 1 (0.76%) PBX
10 1 (0.76%) SAN
Database & Business Intelligence
1 13 (9.92%) SQL Server
2 6 (4.58%) SAP BI
2 6 (4.58%) SAP BW
3 2 (1.53%) Crystal Reports
3 2 (1.53%) MySQL
3 2 (1.53%) Oracle Database
3 2 (1.53%) Oracle Reports
3 2 (1.53%) PostgreSQL
3 2 (1.53%) RDBMS
3 2 (1.53%) Relational Database
3 2 (1.53%) SQL Server Reporting Services
4 1 (0.76%) Data Warehouse
4 1 (0.76%) QlikView
Development Applications
1 1 (0.76%) Selenium
General
1 26 (19.85%) Finance
2 13 (9.92%) Telecoms
3 7 (5.34%) Manufacturing
4 5 (3.82%) Retail
5 2 (1.53%) Law
6 1 (0.76%) Electronics
6 1 (0.76%) French Language
6 1 (0.76%) Marketing
Libraries, Frameworks & Software Standards
1 6 (4.58%) HTML
2 5 (3.82%) CSS
2 5 (3.82%) HTML5
2 5 (3.82%) jQuery
3 4 (3.05%) .NET
4 1 (0.76%) XML
Miscellaneous
1 14 (10.69%) Driving Licence
2 10 (7.63%) Smartphone
3 4 (3.05%) Blackberry
4 3 (2.29%) Data Centre
4 3 (2.29%) Video Conferencing
5 2 (1.53%) Enterprise Software
5 2 (1.53%) Performance Metrics
6 1 (0.76%) EPoS
6 1 (0.76%) Fat Client
6 1 (0.76%) iPhone
6 1 (0.76%) Mathematics
6 1 (0.76%) PDA
6 1 (0.76%) Reinsurance
6 1 (0.76%) Thin Client
Operating Systems
1 86 (65.65%) Windows
2 45 (34.35%) Windows Server
3 29 (22.14%) Windows 7
4 25 (19.08%) Windows 8
5 23 (17.56%) Windows Server 2008
6 20 (15.27%) Windows Server 2012
7 11 (8.40%) Windows 10
8 6 (4.58%) Windows Server 2003
9 5 (3.82%) Linux
9 5 (3.82%) Windows XP
10 4 (3.05%) Red Hat Enterprise Linux
10 4 (3.05%) Unix
11 2 (1.53%) CentOS
11 2 (1.53%) Windows Phone
11 2 (1.53%) Windows Vista
12 1 (0.76%) Android
Processes & Methodologies
1 29 (22.14%) ITIL
2 14 (10.69%) Service Management
3 9 (6.87%) Workflow
4 7 (5.34%) Business Intelligence
4 7 (5.34%) Document Management
4 7 (5.34%) Line Management
5 6 (4.58%) Multi-Factor Authentication
5 6 (4.58%) Two-Factor Authentication
6 5 (3.82%) Change Management
7 4 (3.05%) CRM
7 4 (3.05%) Incident Management
7 4 (3.05%) Problem Management
7 4 (3.05%) Service Delivery
7 4 (3.05%) Software Testing
8 3 (2.29%) ITIL V3
8 3 (2.29%) Logistics
8 3 (2.29%) Performance Monitoring
9 2 (1.53%) Capacity Management
9 2 (1.53%) Change Control
9 2 (1.53%) Virtual Environments
Programming Languages
1 25 (19.08%) SQL
2 6 (4.58%) ABAP
3 5 (3.82%) JavaScript
4 4 (3.05%) C#
5 2 (1.53%) Perl
5 2 (1.53%) Python
5 2 (1.53%) Shell Script
6 1 (0.76%) C++
6 1 (0.76%) Java
6 1 (0.76%) VB
6 1 (0.76%) VBScript
Qualifications
1 11 (8.40%) CCNA
1 11 (8.40%) Cisco Certification
2 8 (6.11%) MCP
2 8 (6.11%) Microsoft Certification
3 6 (4.58%) MCDST
4 5 (3.82%) MCITP
4 5 (3.82%) MCSA
4 5 (3.82%) MCSE
4 5 (3.82%) Security Cleared
5 3 (2.29%) A+ Certification
5 3 (2.29%) Network+ Certification
5 3 (2.29%) SC Cleared
6 2 (1.53%) Degree
7 1 (0.76%) CCNP
Quality Assurance & Compliance
1 23 (17.56%) SLA
System Software
1 63 (48.09%) Active Directory
2 12 (9.16%) VMware Infrastructure
3 10 (7.63%) Hyper-V
4 3 (2.29%) XenApp
5 2 (1.53%) vSphere
6 1 (0.76%) Terminal Services
6 1 (0.76%) VMware ESXi
Systems Management
1 8 (6.11%) WSUS
2 4 (3.05%) SCCM
3 3 (2.29%) Cisco UCCE
4 2 (1.53%) FortiGate
5 1 (0.76%) Norton AntiVirus
5 1 (0.76%) SCOM
5 1 (0.76%) Symantec Endpoint Protection
Vendors
1 57 (43.51%) Microsoft
2 21 (16.03%) Citrix
2 21 (16.03%) VMware
3 19 (14.50%) Cisco
4 7 (5.34%) Apple
4 7 (5.34%) SAP
4 7 (5.34%) Thunderhead
5 6 (4.58%) Dell
6 5 (3.82%) Avaya
6 5 (3.82%) Sage
7 4 (3.05%) Red Hat
8 3 (2.29%) HP
8 3 (2.29%) Progress
8 3 (2.29%) Remedy
8 3 (2.29%) SolarWinds
9 2 (1.53%) Juniper
9 2 (1.53%) Oracle
9 2 (1.53%) Proofpoint
9 2 (1.53%) Sybase
9 2 (1.53%) Symantec
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