The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 191 174 216
Rank change year-on-year
-17 +42
Permanent jobs requiring a 2nd Line Support 75 68 74
As % of all permanent IT jobs located in the East of England 0.99% 0.95% 0.82%
As % of the Job Titles category 1.03% 1.00% 0.85%
Number of salaries quoted 59 62 71
Average salary £25,000 £25,500 £24,000
Average salary % change year-on-year
-1.96% +6.25%
90% offered a salary of more than £21,900 £21,500 £21,000
10% offered a salary of more than £30,000 £35,000 £28,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7307 6818 8753
As % of all permanent IT jobs located in the East of England 96.35% 95.52% 96.72%
Number of salaries quoted 5952 5868 7455
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +16 40 £28,500 +11.76% 2
Cambridgeshire -4 13 £25,000 +11.11% 2
Bedfordshire -17 11 £22,000 -37.14% 1
Suffolk +5 6 £24,000 -17.24%
Essex -2 5 £23,500 -17.54%
Norfolk +12 1 - - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 134 (76.14%) Windows
2 73 (41.48%) Microsoft
3 68 (38.64%) MS Office
4 66 (37.50%) Active Directory
5 53 (30.11%) Windows 7
6 52 (29.55%) Windows Server 2008
7 51 (28.98%) MS Excel
8 46 (26.14%) MS Exchange
9 45 (25.57%) Windows XP
10 41 (23.30%) ITIL
11 39 (22.16%) VMware
12 36 (20.45%) TCP/IP
13 35 (19.89%) Windows Server 2003
14 33 (18.75%) Windows Server 2012
15 29 (16.48%) Citrix
16 27 (15.34%) Microsoft Certification
17 25 (14.20%) DNS
18 20 (11.36%) DHCP
18 20 (11.36%) SLA
19 19 (10.80%) VMware Infrastructure
20 18 (10.23%) Finance
21 17 (9.66%) Windows Vista
21 17 (9.66%) Exchange Server 2010
22 16 (9.09%) Windows 8
22 16 (9.09%) Firewall
22 16 (9.09%) LAN
23 14 (7.95%) WAN
23 14 (7.95%) Service Delivery
23 14 (7.95%) Degree
23 14 (7.95%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (26.14%) MS Exchange
2 17 (9.66%) Exchange Server 2010
3 14 (7.95%) Exchange Server 2007
4 8 (4.55%) Exchange Server 2003
5 6 (3.41%) Blackberry Enterprise Server
6 3 (1.70%) IIS
6 3 (1.70%) Lync
7 2 (1.14%) Exchange Server 2013
Applications
1 68 (38.64%) MS Office
2 51 (28.98%) MS Excel
3 10 (5.68%) MS PowerPoint
4 1 (0.57%) MS Visio
Cloud Services
1 11 (6.25%) Office 365
2 1 (0.57%) SaaS
Communications & Networking
1 36 (20.45%) TCP/IP
2 25 (14.20%) DNS
3 20 (11.36%) DHCP
4 16 (9.09%) LAN
4 16 (9.09%) Firewall
5 14 (7.95%) WAN
6 8 (4.55%) Network Security
7 7 (3.98%) VLAN
7 7 (3.98%) Internet
8 6 (3.41%) IP Telephony
9 5 (2.84%) Wireless
10 4 (2.27%) VoIP
10 4 (2.27%) ADSL
11 2 (1.14%) PBX
11 2 (1.14%) DPNSS
11 2 (1.14%) VPN
12 1 (0.57%) SAN
12 1 (0.57%) Wi-Fi
12 1 (0.57%) Broadband
12 1 (0.57%) WLAN
Database & Business Intelligence
1 8 (4.55%) Oracle Database
2 5 (2.84%) SQL Server
3 1 (0.57%) MS Access
3 1 (0.57%) Relational Database
3 1 (0.57%) MySQL
Development Applications
1 1 (0.57%) LabVIEW
General
1 18 (10.23%) Finance
2 12 (6.82%) Retail
3 9 (5.11%) Back Office
4 6 (3.41%) Manufacturing
5 5 (2.84%) Telecoms
6 2 (1.14%) Publishing
7 1 (0.57%) Advertising
7 1 (0.57%) Electronics
7 1 (0.57%) Automotive
7 1 (0.57%) Law
7 1 (0.57%) French Language
7 1 (0.57%) German Language
7 1 (0.57%) Italian Language
7 1 (0.57%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (3.98%) .NET
2 4 (2.27%) ADSI
3 3 (1.70%) HTML
3 3 (1.70%) CSS
4 1 (0.57%) COM
Miscellaneous
1 12 (6.82%) Analytical Skills
2 8 (4.55%) Blackberry
3 7 (3.98%) Handset
4 6 (3.41%) Mathematics
4 6 (3.41%) Firmware
5 4 (2.27%) Video Conferencing
6 3 (1.70%) iPhone
6 3 (1.70%) iSeries
6 3 (1.70%) Management Information System
6 3 (1.70%) AS400
7 2 (1.14%) PDA
7 2 (1.14%) iPad
8 1 (0.57%) Mobile Computing
8 1 (0.57%) Data Integration
8 1 (0.57%) Computer Science
8 1 (0.57%) Data Protection Act
8 1 (0.57%) Clustering
8 1 (0.57%) Smartphone
8 1 (0.57%) Device Driver
8 1 (0.57%) GIS
Operating Systems
1 134 (76.14%) Windows
2 53 (30.11%) Windows 7
3 52 (29.55%) Windows Server 2008
4 45 (25.57%) Windows XP
5 35 (19.89%) Windows Server 2003
6 33 (18.75%) Windows Server 2012
7 17 (9.66%) Windows Vista
8 16 (9.09%) Windows 8
9 8 (4.55%) UNIX
10 7 (3.98%) Red Hat Enterprise Linux
11 6 (3.41%) VMS
12 4 (2.27%) Linux
13 3 (1.70%) Mac OS X
14 2 (1.14%) Windows 2000 Server
15 1 (0.57%) Android
15 1 (0.57%) Windows 2000
15 1 (0.57%) Mac OS
15 1 (0.57%) Apple iOS
Processes & Methodologies
1 41 (23.30%) ITIL
2 14 (7.95%) Service Delivery
3 8 (4.55%) Mentoring
4 7 (3.98%) Software Deployment
5 6 (3.41%) E-Commerce
5 6 (3.41%) Information Security
6 4 (2.27%) Disaster Recovery
7 3 (1.70%) CRM
7 3 (1.70%) Change Control
7 3 (1.70%) Root Cause Analysis
7 3 (1.70%) Data Protection
7 3 (1.70%) Service Management
8 2 (1.14%) Coaching
8 2 (1.14%) Performance Tuning
8 2 (1.14%) Risk Analysis
8 2 (1.14%) Software Testing
9 1 (0.57%) Incident Management
9 1 (0.57%) Web Development
9 1 (0.57%) Load Balancing
9 1 (0.57%) Problem Management
Programming Languages
1 7 (3.98%) C#
1 7 (3.98%) SQL
2 6 (3.41%) VBScript
2 6 (3.41%) VB.NET
2 6 (3.41%) PowerShell
2 6 (3.41%) C
3 4 (2.27%) VBA
4 2 (1.14%) JavaScript
5 1 (0.57%) Perl
5 1 (0.57%) PHP
5 1 (0.57%) VB
5 1 (0.57%) T-SQL
5 1 (0.57%) Python
5 1 (0.57%) MATLAB
5 1 (0.57%) Bash Shell
Qualifications
1 27 (15.34%) Microsoft Certification
2 14 (7.95%) Degree
3 13 (7.39%) MCP
4 12 (6.82%) MCSE
5 8 (4.55%) MCSA
5 8 (4.55%) MCITP
6 6 (3.41%) ITIL Certification
7 2 (1.14%) VMware Certified Professional (VCP)
7 2 (1.14%) VCP5
8 1 (0.57%) ITIL Foundation Certificate
8 1 (0.57%) CCSA
8 1 (0.57%) Check Point Certification
8 1 (0.57%) CCNP
8 1 (0.57%) CCDP
8 1 (0.57%) Cisco Certification
Quality Assurance & Compliance
1 20 (11.36%) SLA
2 2 (1.14%) QA
3 1 (0.57%) ISO/IEC 27001
System Software
1 66 (37.50%) Active Directory
2 19 (10.80%) VMware Infrastructure
3 12 (6.82%) vSphere
4 8 (4.55%) Terminal Services
5 6 (3.41%) VMware Workstation
5 6 (3.41%) XenApp
6 5 (2.84%) Hyper-V
7 4 (2.27%) XenDesktop
8 2 (1.14%) Microsoft Virtual Server
8 2 (1.14%) VMware ESX
9 1 (0.57%) Terminal Server
9 1 (0.57%) XenServer
9 1 (0.57%) Forefront TMG
Systems Management
1 14 (7.95%) Backup Exec
2 4 (2.27%) Norton AntiVirus
3 3 (1.70%) SCCM
4 2 (1.14%) SCOM
4 2 (1.14%) WSUS
Vendors
1 73 (41.48%) Microsoft
2 39 (22.16%) VMware
3 29 (16.48%) Citrix
4 11 (6.25%) Oracle
5 7 (3.98%) Cisco
6 6 (3.41%) Apple
6 6 (3.41%) Symantec
6 6 (3.41%) McAfee
7 5 (2.84%) HP
8 4 (2.27%) Websense
9 3 (1.70%) Red Hat
9 3 (1.70%) Dell
9 3 (1.70%) Avaya
9 3 (1.70%) Veritas
10 2 (1.14%) Sage
10 2 (1.14%) Intel
10 2 (1.14%) Sophos
11 1 (0.57%) 3Com
11 1 (0.57%) Kaspersky
11 1 (0.57%) Veeam
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: 2 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive
Posted: 4 days ago
Cambridgeshire
Venn Group - UK
Posted: 6 days ago
Norwich, Norfolk
Allied Worldwide
Salary: Pension, Private Health
Posted: 23 days ago