The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 186 168 225
Rank change year-on-year
-18 +57
Permanent jobs requiring a 2nd Line Support 67 68 55
As % of all permanent IT jobs located in the East of England 0.86% 1.00% 0.62%
As % of the Job Titles category 0.91% 1.04% 0.65%
Number of salaries quoted 60 62 49
Average salary £27,000 £26,125 £25,500
Average salary % change year-on-year
+3.34% +2.45%
90% offered a salary of more than £22,000 £21,550 £22,800
10% offered a salary of more than £31,000 £35,000 £30,100
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7344 6551 8524
As % of all permanent IT jobs located in the East of England 94.64% 96.37% 95.72%
Number of salaries quoted 6009 5257 7412
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 December 2014.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -17 18 £25,500 -3.77% 2
Bedfordshire +10 15 £27,500 +6.79%
Essex -8 15 £27,000 +20.00% 1
Suffolk +2 11 £26,500 -12.39%
Cambridgeshire -6 11 £26,000 -7.96%
Norfolk -4 1 £30,000 +71.42%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 24 December 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 111 (78.17%) Windows
2 64 (45.07%) Microsoft
3 53 (37.32%) ITIL
4 52 (36.62%) MS Office
5 50 (35.21%) Active Directory
6 45 (31.69%) MS Excel
7 41 (28.87%) Windows 7
8 37 (26.06%) Windows XP
9 31 (21.83%) MS Exchange
10 27 (19.01%) VMware
10 27 (19.01%) Windows Server 2008
10 27 (19.01%) Windows Server 2012
11 23 (16.20%) Service Delivery
12 21 (14.79%) Microsoft Certification
12 21 (14.79%) VMware Infrastructure
13 19 (13.38%) Firewall
14 17 (11.97%) Finance
15 16 (11.27%) Citrix
15 16 (11.27%) Windows Server 2003
16 14 (9.86%) MCP
16 14 (9.86%) VoIP
16 14 (9.86%) SLA
16 14 (9.86%) Windows Vista
17 13 (9.15%) Windows 8
18 12 (8.45%) TCP/IP
18 12 (8.45%) Exchange Server 2007
18 12 (8.45%) Exchange Server 2010
19 11 (7.75%) MCSA
19 11 (7.75%) LAN
19 11 (7.75%) Android

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 24 December 2014, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (21.83%) MS Exchange
2 12 (8.45%) Exchange Server 2007
2 12 (8.45%) Exchange Server 2010
3 4 (2.82%) IIS
3 4 (2.82%) Lync
3 4 (2.82%) Exchange Server 2003
4 3 (2.11%) Exchange Server 2013
Applications
1 52 (36.62%) MS Office
2 45 (31.69%) MS Excel
3 6 (4.23%) MS PowerPoint
4 1 (0.70%) MS Visio
Cloud Services
1 4 (2.82%) Office 365
2 2 (1.41%) SaaS
3 1 (0.70%) PaaS
3 1 (0.70%) IaaS
3 1 (0.70%) Cloud Computing
Communications & Networking
1 19 (13.38%) Firewall
2 14 (9.86%) VoIP
3 12 (8.45%) TCP/IP
4 11 (7.75%) LAN
5 10 (7.04%) WAN
6 9 (6.34%) DNS
6 9 (6.34%) DHCP
7 5 (3.52%) DPNSS
7 5 (3.52%) PBX
8 4 (2.82%) Internet
9 2 (1.41%) VPN
9 2 (1.41%) Wi-Fi
9 2 (1.41%) LDAP
9 2 (1.41%) SMTP
10 1 (0.70%) WLAN
10 1 (0.70%) Broadband
10 1 (0.70%) Network Security
10 1 (0.70%) PABX
Database & Business Intelligence
1 7 (4.93%) SQL Server
2 4 (2.82%) Oracle Database
Development Applications
1 2 (1.41%) LabVIEW
General
1 17 (11.97%) Finance
2 9 (6.34%) Retail
3 7 (4.93%) Telecoms
4 6 (4.23%) Manufacturing
5 2 (1.41%) Legal
5 2 (1.41%) Electronics
6 1 (0.70%) Back Office
6 1 (0.70%) Automotive
6 1 (0.70%) Law
6 1 (0.70%) Advertising
Libraries, Frameworks & Software Standards
1 4 (2.82%) J2EE
2 3 (2.11%) LAMP
3 1 (0.70%) COM
Miscellaneous
1 9 (6.34%) Blackberry
2 8 (5.63%) Analytical Skills
3 7 (4.93%) Handset
4 6 (4.23%) Mathematics
5 5 (3.52%) Smartphone
5 5 (3.52%) PDA
5 5 (3.52%) Mobile Computing
6 3 (2.11%) Video Conferencing
7 2 (1.41%) Open Source
7 2 (1.41%) Management Information System
7 2 (1.41%) EPoS
8 1 (0.70%) Thin Client
8 1 (0.70%) Device Driver
8 1 (0.70%) Computer Science
8 1 (0.70%) Fat Client
8 1 (0.70%) iPhone
Operating Systems
1 111 (78.17%) Windows
2 41 (28.87%) Windows 7
3 37 (26.06%) Windows XP
4 27 (19.01%) Windows Server 2008
4 27 (19.01%) Windows Server 2012
5 16 (11.27%) Windows Server 2003
6 14 (9.86%) Windows Vista
7 13 (9.15%) Windows 8
8 11 (7.75%) Android
9 10 (7.04%) Linux
10 8 (5.63%) UNIX
10 8 (5.63%) Apple iOS
11 7 (4.93%) Red Hat Enterprise Linux
12 6 (4.23%) VMS
13 2 (1.41%) Windows 2000
14 1 (0.70%) Windows Phone
Processes & Methodologies
1 53 (37.32%) ITIL
2 23 (16.20%) Service Delivery
3 8 (5.63%) Mentoring
4 7 (4.93%) Incident Management
5 6 (4.23%) Information Security
5 6 (4.23%) E-Commerce
5 6 (4.23%) Root Cause Analysis
6 5 (3.52%) Performance Tuning
6 5 (3.52%) Risk Analysis
7 4 (2.82%) Configuration Management
7 4 (2.82%) Service Management
8 3 (2.11%) Pay per click
8 3 (2.11%) Disaster Recovery
8 3 (2.11%) ERP
8 3 (2.11%) Change Control
9 2 (1.41%) Network Management
9 2 (1.41%) Line Management
9 2 (1.41%) CRM
9 2 (1.41%) Migration
9 2 (1.41%) Problem Management
Programming Languages
1 7 (4.93%) SQL
2 6 (4.23%) C
3 5 (3.52%) Java
4 2 (1.41%) JavaScript
4 2 (1.41%) MATLAB
5 1 (0.70%) PowerShell
5 1 (0.70%) Bash Shell
5 1 (0.70%) VB
5 1 (0.70%) Python
5 1 (0.70%) Perl
Qualifications
1 21 (14.79%) Microsoft Certification
2 14 (9.86%) MCP
3 11 (7.75%) MCSA
4 10 (7.04%) MCSE
4 10 (7.04%) MCITP
5 9 (6.34%) Degree
6 7 (4.93%) MCDST
7 4 (2.82%) MCTS
7 4 (2.82%) SC Cleared
7 4 (2.82%) Security Cleared
7 4 (2.82%) Cisco Certification
8 3 (2.11%) A+ Certification
8 3 (2.11%) CCNA
9 2 (1.41%) VMware Certified Professional (VCP)
9 2 (1.41%) ITIL Certification
9 2 (1.41%) VCP5
10 1 (0.70%) CCSA
10 1 (0.70%) CCDP
10 1 (0.70%) Check Point Certification
10 1 (0.70%) CCNP
Quality Assurance & Compliance
1 14 (9.86%) SLA
2 1 (0.70%) ISO/IEC 27001
2 1 (0.70%) QA
System Software
1 50 (35.21%) Active Directory
2 21 (14.79%) VMware Infrastructure
3 7 (4.93%) Terminal Services
3 7 (4.93%) vSphere
4 6 (4.23%) VMware Workstation
5 4 (2.82%) Hyper-V
6 2 (1.41%) XenApp
6 2 (1.41%) VMware ESX
7 1 (0.70%) Terminal Server
7 1 (0.70%) XenServer
7 1 (0.70%) Microsoft App-V
7 1 (0.70%) Microsoft Virtual Server
7 1 (0.70%) Forefront TMG
Systems Management
1 5 (3.52%) Backup Exec
2 4 (2.82%) WSUS
3 3 (2.11%) Nagios
3 3 (2.11%) Dollar Universe
4 2 (1.41%) SCCM
4 2 (1.41%) SCOM
5 1 (0.70%) ZENworks
5 1 (0.70%) Norton AntiVirus
Vendors
1 64 (45.07%) Microsoft
2 27 (19.01%) VMware
3 16 (11.27%) Citrix
4 8 (5.63%) Oracle
4 8 (5.63%) Apple
4 8 (5.63%) Cisco
5 7 (4.93%) HP
6 6 (4.23%) Dell
7 5 (3.52%) Symantec
8 4 (2.82%) CheckPoint
9 3 (2.11%) Brocade
9 3 (2.11%) Veeam
9 3 (2.11%) Avaya
10 2 (1.41%) Red Hat
10 2 (1.41%) Intel
11 1 (0.70%) SAP
11 1 (0.70%) Red Gate
11 1 (0.70%) McAfee
11 1 (0.70%) 3Com
Watford, Hertfordshire
Technology Sourcing Limited
Salary: From £20,000 to £30,000 per annum plus bens
Posted: 9 days ago
Watford
Required IT
Salary: £24k per year
Posted: 11 days ago
Essex
Explore Group
Salary: £18000 - £22000 per annum
Posted: 17 days ago