The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 182 182 180
Rank change year-on-year
0 -2
Permanent jobs requiring a 2nd Line Support 81 80 72
As % of all permanent IT jobs located in the East of England 1.15% 1.09% 1.08%
As % of the Job Titles category 1.19% 1.13% 1.11%
Number of salaries quoted 73 73 62
Average salary £26,500 £26,750 £24,000
Average salary % change year-on-year
-0.93% +11.45%
90% offered a salary of more than £20,500 £21,750 £20,100
10% offered a salary of more than £33,700 £32,000 £35,000
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6830 7087 6495
As % of all permanent IT jobs located in the East of England 96.71% 96.58% 97.52%
Number of salaries quoted 5580 5742 5264
Average salary £43,500 £42,500 £40,000
Average salary % change year-on-year
+2.35% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £55,000 £62,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East of England region.

2nd Line Support Salary Trend in the East of England

2nd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East of England region over the 3 months to 8 February 2016.

2nd Line Support Salary Histogram in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +9 35 £27,500 +5.76% 6
Cambridgeshire +23 26 £22,500 -13.46% 3
Essex -17 10 £30,000 +3.44% 1
Bedfordshire +2 5 £34,500 +25.45%
Norfolk +10 3 £23,750 -20.83%
Suffolk -16 2 £28,750 +10.57%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 8 February 2016, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 101 (67.33%) Windows
2 82 (54.67%) Active Directory
3 67 (44.67%) Microsoft
4 53 (35.33%) Windows Server
5 43 (28.67%) Windows Server 2008
6 42 (28.00%) MS Exchange
7 39 (26.00%) Citrix
8 36 (24.00%) Windows XP
8 36 (24.00%) Windows Server 2012
9 34 (22.67%) Office 365
9 34 (22.67%) Windows 7
10 33 (22.00%) MS Office
10 33 (22.00%) DNS
10 33 (22.00%) VMware
11 29 (19.33%) MS Excel
11 29 (19.33%) Windows 8
12 28 (18.67%) DHCP
12 28 (18.67%) TCP/IP
13 27 (18.00%) Windows Server 2003
14 23 (15.33%) Microsoft Certification
15 22 (14.67%) Driving Licence
16 21 (14.00%) Cisco
16 21 (14.00%) Finance
17 19 (12.67%) Firewall
17 19 (12.67%) VPN
17 19 (12.67%) SQL Server
17 19 (12.67%) Exchange Server 2010
18 18 (12.00%) SQL
19 16 (10.67%) MCSE
20 15 (10.00%) MCSA

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 8 February 2016, IT jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (28.00%) MS Exchange
2 19 (12.67%) Exchange Server 2010
3 13 (8.67%) SharePoint
4 11 (7.33%) Exchange Server 2003
4 11 (7.33%) Exchange Server 2013
4 11 (7.33%) SharePoint 2013
5 10 (6.67%) Exchange Server 2007
6 7 (4.67%) Skype for Business
7 5 (3.33%) IIS
8 3 (2.00%) Apache
8 3 (2.00%) Blackberry Enterprise Server
8 3 (2.00%) Tomcat
9 1 (0.67%) IBM Notes
Applications
1 33 (22.00%) MS Office
2 29 (19.33%) MS Excel
3 5 (3.33%) MS PowerPoint
4 2 (1.33%) MS Visio
Business Applications
1 2 (1.33%) CODA-Financials
2 1 (0.67%) Dynamics CRM
Cloud Services
1 34 (22.67%) Office 365
2 10 (6.67%) Google Apps
3 3 (2.00%) Microsoft Azure
4 1 (0.67%) Amazon AWS
4 1 (0.67%) Cloud Computing
Communications & Networking
1 33 (22.00%) DNS
2 28 (18.67%) DHCP
2 28 (18.67%) TCP/IP
3 19 (12.67%) Firewall
3 19 (12.67%) VPN
4 14 (9.33%) LAN
4 14 (9.33%) WAN
5 13 (8.67%) Wi-Fi
6 8 (5.33%) SMTP
7 7 (4.67%) VoIP
8 4 (2.67%) ADSL
8 4 (2.67%) Internet
9 3 (2.00%) PBX
9 3 (2.00%) RFID
9 3 (2.00%) Wireless
10 2 (1.33%) Cisco IOS
10 2 (1.33%) DSL
10 2 (1.33%) MPLS
10 2 (1.33%) Symposium
10 2 (1.33%) VDSL
Database & Business Intelligence
1 19 (12.67%) SQL Server
Development Applications
1 3 (2.00%) PowerBuilder
1 3 (2.00%) SQL Server Management Studio (SSMS)
2 1 (0.67%) Selenium
General
1 21 (14.00%) Finance
2 6 (4.00%) Banking
2 6 (4.00%) Legal
2 6 (4.00%) Telecoms
3 5 (3.33%) Back Office
3 5 (3.33%) Law
4 3 (2.00%) Publishing
4 3 (2.00%) Retail
5 2 (1.33%) Manufacturing
6 1 (0.67%) German Language
Libraries, Frameworks & Software Standards
1 6 (4.00%) .NET
2 3 (2.00%) CSS
2 3 (2.00%) HTML
3 1 (0.67%) Web Services
Miscellaneous
1 22 (14.67%) Driving Licence
2 9 (6.00%) Analytical Skills
3 3 (2.00%) Blackberry
3 3 (2.00%) CCTV
3 3 (2.00%) Computer Science
3 3 (2.00%) Management Information System
4 2 (1.33%) AS400
4 2 (1.33%) iSeries
4 2 (1.33%) Smartphone
5 1 (0.67%) Data Centre
5 1 (0.67%) EPoS
5 1 (0.67%) Fat Client
5 1 (0.67%) Hybrid Cloud
5 1 (0.67%) Mathematics
5 1 (0.67%) Replication
5 1 (0.67%) Thin Client
5 1 (0.67%) User Experience
5 1 (0.67%) Video Conferencing
Operating Systems
1 101 (67.33%) Windows
2 53 (35.33%) Windows Server
3 43 (28.67%) Windows Server 2008
4 36 (24.00%) Windows Server 2012
4 36 (24.00%) Windows XP
5 34 (22.67%) Windows 7
6 29 (19.33%) Windows 8
7 27 (18.00%) Windows Server 2003
8 12 (8.00%) Linux
9 8 (5.33%) Unix
10 6 (4.00%) Mac OS
11 2 (1.33%) OS/400
11 2 (1.33%) Windows Mobile
12 1 (0.67%) Mac OS X
Processes & Methodologies
1 12 (8.00%) ITIL
2 11 (7.33%) Project Management
3 10 (6.67%) Service Delivery
4 7 (4.67%) Logistics
5 6 (4.00%) CRM
5 6 (4.00%) Problem Management
6 5 (3.33%) Incident Management
7 4 (2.67%) Migration
8 3 (2.00%) ISMS
8 3 (2.00%) Systems Analysis
9 2 (1.33%) Business Continuity
9 2 (1.33%) Change Control
9 2 (1.33%) High Availability
9 2 (1.33%) ITSM
9 2 (1.33%) Software Deployment
10 1 (0.67%) Change Management
10 1 (0.67%) Continuous Improvement
10 1 (0.67%) Data Protection
10 1 (0.67%) E-Commerce
10 1 (0.67%) Mentoring
Programming Languages
1 18 (12.00%) SQL
2 10 (6.67%) C
3 3 (2.00%) C++
3 3 (2.00%) Java
3 3 (2.00%) PL/SQL
3 3 (2.00%) Python
3 3 (2.00%) VB
3 3 (2.00%) VBScript
Qualifications
1 23 (15.33%) Microsoft Certification
2 16 (10.67%) MCSE
3 15 (10.00%) MCSA
4 14 (9.33%) MCDST
4 14 (9.33%) MCITP
5 9 (6.00%) MCP
6 8 (5.33%) Degree
7 6 (4.00%) Security Cleared
8 5 (3.33%) CCNA
8 5 (3.33%) Cisco Certification
9 4 (2.67%) SC Cleared
10 3 (2.00%) CCNP
10 3 (2.00%) VMware Certified Professional (VCP)
11 2 (1.33%) A+ Certification
12 1 (0.67%) CCA
12 1 (0.67%) Citrix Certification
12 1 (0.67%) JNCIA
12 1 (0.67%) JNCIS
12 1 (0.67%) MCTS
Quality Assurance & Compliance
1 14 (9.33%) SLA
2 4 (2.67%) ISO/IEC 27001
3 2 (1.33%) Data Quality
4 1 (0.67%) ISO 14001
4 1 (0.67%) ISO 9001
System Software
1 82 (54.67%) Active Directory
2 13 (8.67%) XenApp
3 12 (8.00%) Hyper-V
3 12 (8.00%) VMware Infrastructure
4 8 (5.33%) XenDesktop
5 3 (2.00%) XenServer
6 1 (0.67%) Microsoft Virtual Server
6 1 (0.67%) VMware ESX
6 1 (0.67%) vSphere
Systems Management
1 3 (2.00%) Backup Exec
2 2 (1.33%) DameWare
2 2 (1.33%) SCCM
3 1 (0.67%) NetBackup
3 1 (0.67%) Symantec Enterprise Vault
Vendors
1 67 (44.67%) Microsoft
2 39 (26.00%) Citrix
3 33 (22.00%) VMware
4 21 (14.00%) Cisco
5 14 (9.33%) Apple
6 10 (6.67%) Google
7 7 (4.67%) Oracle
7 7 (4.67%) Sage
8 4 (2.67%) Avaya
8 4 (2.67%) HP
9 3 (2.00%) Northgate
10 2 (1.33%) Adobe
10 2 (1.33%) CODA
10 2 (1.33%) Cognos
10 2 (1.33%) Dell
10 2 (1.33%) Draytek
10 2 (1.33%) JD Edwards
10 2 (1.33%) Juniper
10 2 (1.33%) Nortel
10 2 (1.33%) Sophos
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 19 hours ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits and Training
Posted: 20 hours ago
Manningtree, Essex
Polar Recruitment
Salary: £27000 - £32000 per annum + Attractive Benefits
Posted: 4 days ago
St. Neots, Cambridgeshire
Stafford-Sharp Associates
Salary: From £20,000 to £26,000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Borehamwood, Hertfordshire
AWD online
Salary: £20,000 - £25,000 + Benefits + Training
Posted: 13 days ago
Cambridge, Cambridgeshire
Arcus Global
Salary: From £30,000 to £35,000 per annum
Posted: 23 days ago
St. Albans
Interquest - IQ Tech
Salary: £20000 - £30000 per annum
Posted: 24 days ago