The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 285 321 310
Rank change year-on-year
+36 -11
Permanent jobs requiring a 2nd Line Support Engineer 25 17 24
As % of all permanent IT jobs located in the City of London 0.24% 0.14% 0.20%
As % of the Job Titles category 0.25% 0.15% 0.22%
Number of salaries quoted 24 17 23
Average salary £28,750 £27,000 £40,000
Average salary % change year-on-year
+6.48% -32.50%
UK excluding London average salary £25,000 £24,000 £25,250
% change year-on-year
+4.16% -4.95%
2nd Line Support Engineer
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9848 11625 11140
As % of all permanent IT jobs located in the City of London 92.90% 92.57% 93.37%
Number of salaries quoted 8390 9773 9771
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £33,500 £32,500 £32,521
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the City of London

2nd Line Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the City of London region.

2nd Line Support Engineer Salary Trend in the City of London

2nd Line Support Engineer
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the City of London region over the 3 months to 17 April 2015.

2nd Line Support Engineer Salary Histogram in the City of London

2nd Line Support Engineer
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2015, IT jobs across the City of London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 49 (94.23%) Windows
2 31 (59.62%) Microsoft
3 25 (48.08%) Active Directory
4 22 (42.31%) MS Excel
4 22 (42.31%) Windows Server 2008
5 20 (38.46%) Windows 7
6 19 (36.54%) Firewall
7 17 (32.69%) Windows Server 2003
8 16 (30.77%) Microsoft Certification
8 16 (30.77%) DNS
8 16 (30.77%) Windows Server 2012
9 15 (28.85%) Windows 8
9 15 (28.85%) MS Exchange
10 14 (26.92%) MS Office
10 14 (26.92%) TCP/IP
11 13 (25.00%) DHCP
12 12 (23.08%) VMware
13 9 (17.31%) MCSE
13 9 (17.31%) Exchange Server 2010
13 9 (17.31%) Windows Vista
14 8 (15.38%) VMware Infrastructure
14 8 (15.38%) Exchange Server 2013
14 8 (15.38%) MCSA
14 8 (15.38%) Cisco
14 8 (15.38%) VPN
14 8 (15.38%) LAN
14 8 (15.38%) WAN
14 8 (15.38%) Blackberry
15 7 (13.46%) Apple
15 7 (13.46%) ITIL

2nd Line Support Engineer
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2015, IT jobs across the City of London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (28.85%) MS Exchange
2 9 (17.31%) Exchange Server 2010
3 8 (15.38%) Exchange Server 2013
4 6 (11.54%) Exchange Server 2007
5 4 (7.69%) Blackberry Enterprise Server
6 2 (3.85%) IIS
6 2 (3.85%) Apache
7 1 (1.92%) Exchange Server 2003
Applications
1 22 (42.31%) MS Excel
2 14 (26.92%) MS Office
3 2 (3.85%) MS PowerPoint
Cloud Services
1 3 (5.77%) Office 365
Communications & Networking
1 19 (36.54%) Firewall
2 16 (30.77%) DNS
3 14 (26.92%) TCP/IP
4 13 (25.00%) DHCP
5 8 (15.38%) VPN
5 8 (15.38%) LAN
5 8 (15.38%) WAN
6 5 (9.62%) VoIP
7 3 (5.77%) IP Telephony
8 2 (3.85%) VLAN
8 2 (3.85%) ADSL
8 2 (3.85%) IPv4
8 2 (3.85%) IPv6
9 1 (1.92%) MPLS
9 1 (1.92%) DSL
9 1 (1.92%) Network Security
9 1 (1.92%) NAS
General
1 5 (9.62%) Finance
2 4 (7.69%) Banking
3 2 (3.85%) Retail
4 1 (1.92%) Advertising
4 1 (1.92%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.92%) COM
Miscellaneous
1 8 (15.38%) Blackberry
2 3 (5.77%) Analytical Skills
3 1 (1.92%) Handset
3 1 (1.92%) iPhone
Operating Systems
1 49 (94.23%) Windows
2 22 (42.31%) Windows Server 2008
3 20 (38.46%) Windows 7
4 17 (32.69%) Windows Server 2003
5 16 (30.77%) Windows Server 2012
6 15 (28.85%) Windows 8
7 9 (17.31%) Windows Vista
8 6 (11.54%) Windows XP
8 6 (11.54%) Mac OS X
9 5 (9.62%) Linux
9 5 (9.62%) Mac OS
10 3 (5.77%) UNIX
Processes & Methodologies
1 7 (13.46%) ITIL
2 5 (9.62%) Service Delivery
3 3 (5.77%) Network Management
4 2 (3.85%) Mobile Device Management
4 2 (3.85%) Mentoring
4 2 (3.85%) Service Management
4 2 (3.85%) Load Balancing
5 1 (1.92%) Investment Management
5 1 (1.92%) CRM
Programming Languages
1 2 (3.85%) SQL
Qualifications
1 16 (30.77%) Microsoft Certification
2 9 (17.31%) MCSE
3 8 (15.38%) MCSA
4 7 (13.46%) MCP
5 4 (7.69%) MCITP
6 3 (5.77%) ITIL Certification
6 3 (5.77%) MCTS
6 3 (5.77%) Cisco Certification
6 3 (5.77%) CCNA
7 2 (3.85%) Degree
8 1 (1.92%) CCA
8 1 (1.92%) Citrix Certification
8 1 (1.92%) A+ Certification
8 1 (1.92%) HND
8 1 (1.92%) CCNP
Quality Assurance & Compliance
1 5 (9.62%) SLA
2 1 (1.92%) ISO/IEC 27001
2 1 (1.92%) ISO 9001
System Software
1 25 (48.08%) Active Directory
2 8 (15.38%) VMware Infrastructure
3 3 (5.77%) Hyper-V
4 1 (1.92%) XenApp
Systems Management
1 3 (5.77%) Norton AntiVirus
2 1 (1.92%) WSUS
Vendors
1 31 (59.62%) Microsoft
2 12 (23.08%) VMware
3 8 (15.38%) Cisco
4 7 (13.46%) Apple
5 5 (9.62%) Citrix
6 3 (5.77%) Symantec
6 3 (5.77%) Google
7 2 (3.85%) Draytek
7 2 (3.85%) CheckPoint
8 1 (1.92%) CommVault
8 1 (1.92%) HP
8 1 (1.92%) Dell
8 1 (1.92%) SonicWALL