Customer Service Jobs in the City of London

Customer Service
Central London > City of London

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 71 104 66
Rank change year-on-year +33 -38 +79
Permanent jobs citing Customer Service 125 138 314
As % of all permanent jobs advertised in the City of London 3.72% 2.89% 4.46%
As % of the Processes & Methodologies category 4.03% 3.04% 4.67%
Number of salaries quoted 115 118 146
10th Percentile £27,500 £31,250 £28,250
25th Percentile £32,500 £35,125 £32,000
Median annual salary (50th Percentile) £44,500 £46,750 £46,750
Median % change year-on-year -4.81% - -35.52%
75th Percentile £65,000 £67,500 £65,000
90th Percentile £79,500 £75,000 £85,000
Central London median annual salary £43,750 £42,500 £42,500
% change year-on-year +2.94% - -33.96%

All Process and Methodology Skills
City of London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,103 4,543 6,719
As % of all permanent jobs advertised in the City of London 92.38% 95.14% 95.39%
Number of salaries quoted 2,472 3,814 5,602
10th Percentile £41,250 £43,750 £45,250
25th Percentile £55,000 £56,250 £57,500
Median annual salary (50th Percentile) £75,000 £75,000 £72,500
Median % change year-on-year - +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £110,000
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

Customer Service
Job Vacancy Trend in the City of London

Job postings citing Customer Service as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Service in the City of London

Customer Service
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Customer Service in the City of London.

Salary trend for Customer Service in the City of London

Customer Service
Salary Histogram in the City of London

Salary distribution for jobs citing Customer Service in the City of London over the 6 months to 27 April 2024.

Salary histogram for Customer Service in the City of London

Customer Service
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the City of London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London Bridge - 1 £35,000 -
Customer Service
Central London

Customer Service
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.80%) SharePoint
2 13 (10.40%) Microsoft Exchange
3 5 (4.00%) IIS
Applications
1 33 (26.40%) Microsoft Office
2 4 (3.20%) Microsoft Excel
3 2 (1.60%) Microsoft PowerPoint
Business Applications
1 11 (8.80%) Dynamics CRM
2 4 (3.20%) Carpe Diem
2 4 (3.20%) Remedy ITSM
3 3 (2.40%) SAP Business One
4 2 (1.60%) Dynamics NAV
4 2 (1.60%) Elite 3E
5 1 (0.80%) NetSuite
Cloud Services
1 51 (40.80%) Microsoft 365
2 41 (32.80%) Azure
3 20 (16.00%) Entra ID
4 18 (14.40%) Dynamics 365
5 17 (13.60%) Power Platform
6 15 (12.00%) Power Automate
6 15 (12.00%) PowerApps
7 11 (8.80%) AWS
8 10 (8.00%) Azure Functions
8 10 (8.00%) Azure Logic Apps
8 10 (8.00%) Azure Service Bus
8 10 (8.00%) Azure WebJobs
8 10 (8.00%) Serverless
9 5 (4.00%) Azure Stack
10 4 (3.20%) Amazon EC2
10 4 (3.20%) Azure Monitor
10 4 (3.20%) Azure Storage
10 4 (3.20%) GCP
10 4 (3.20%) OneDrive
11 3 (2.40%) Cloud Computing
Communications & Networking
1 9 (7.20%) Internet
2 7 (5.60%) Wi-Fi
3 6 (4.80%) DHCP
3 6 (4.80%) DNS
3 6 (4.80%) VoIP
3 6 (4.80%) VPN
3 6 (4.80%) WebEx
4 5 (4.00%) Skype
4 5 (4.00%) TCP/IP
5 4 (3.20%) Firewall
5 4 (3.20%) Telepresence
5 4 (3.20%) Unified Communications
6 3 (2.40%) LAN
6 3 (2.40%) Remote Desktop
7 2 (1.60%) WAN
8 1 (0.80%) Cisco IOS
8 1 (0.80%) Intrusion Detection
8 1 (0.80%) MPLS
8 1 (0.80%) PBX
8 1 (0.80%) Wireless
Database & Business Intelligence
1 15 (12.00%) Power BI
2 7 (5.60%) SQL Server
3 5 (4.00%) Relational Database
4 3 (2.40%) Big Data
4 3 (2.40%) Hadoop
4 3 (2.40%) Tableau
5 2 (1.60%) Azure SQL Database
5 2 (1.60%) SQL Server Integration Services
Development Applications
1 1 (0.80%) JIRA
General
1 61 (48.80%) Social Skills
2 32 (25.60%) Law
3 29 (23.20%) Finance
4 25 (20.00%) Analytical Skills
4 25 (20.00%) Legal
5 14 (11.20%) Public Sector
6 10 (8.00%) Automotive
6 10 (8.00%) Marketing
7 7 (5.60%) Inclusion and Diversity
7 7 (5.60%) Organisational Skills
8 6 (4.80%) Presentation Skills
9 4 (3.20%) Banking
9 4 (3.20%) Multimedia
10 2 (1.60%) Documentation Skills
10 2 (1.60%) Influencing Skills
10 2 (1.60%) Retail
10 2 (1.60%) Telecoms
11 1 (0.80%) Games
11 1 (0.80%) Manufacturing
11 1 (0.80%) Tech for Good
Job Titles
1 26 (20.80%) Analyst
2 22 (17.60%) IT Support
3 18 (14.40%) 2nd Line Support
3 18 (14.40%) Support Analyst
4 16 (12.80%) Consultant
5 14 (11.20%) IT Analyst
6 12 (9.60%) 1st Line Support
6 12 (9.60%) 1st/2nd Line Support
6 12 (9.60%) Support Engineer
7 11 (8.80%) IT Support Analyst
7 11 (8.80%) Senior
7 11 (8.80%) Service Analyst
8 9 (7.20%) Service Desk Analyst
9 8 (6.40%) 2nd Line Engineer
9 8 (6.40%) Dynamics 365 Consultant
9 8 (6.40%) Senior Consultant
9 8 (6.40%) Support Consultant
10 7 (5.60%) 2nd Line Support Engineer
11 6 (4.80%) Developer
11 6 (4.80%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 5 (4.00%) .NET
1 5 (4.00%) HTML5 Canvas
2 4 (3.20%) XMPP
3 3 (2.40%) EDI
4 1 (0.80%) Akka
4 1 (0.80%) AngularJS
4 1 (0.80%) Node.js
4 1 (0.80%) Quarkus
4 1 (0.80%) React
4 1 (0.80%) RESTful
4 1 (0.80%) Spring
4 1 (0.80%) Spring Boot
Miscellaneous
1 9 (7.20%) Self-Motivation
2 7 (5.60%) Video Conferencing
3 6 (4.80%) Algorithms
3 6 (4.80%) Management Information System
4 5 (4.00%) IoT
4 5 (4.00%) Low-Code
4 5 (4.00%) Public Cloud
5 4 (3.20%) Blackberry
5 4 (3.20%) Data Centre
5 4 (3.20%) Linux Command Line
6 3 (2.40%) iPad
6 3 (2.40%) iPhone
6 3 (2.40%) Onboarding
7 2 (1.60%) Smartphone
8 1 (0.80%) Greenfield Project
8 1 (0.80%) Hybrid Cloud
8 1 (0.80%) IVR
8 1 (0.80%) Mobile Computing
8 1 (0.80%) Robotics
8 1 (0.80%) Virtual Team
Operating Systems
1 61 (48.80%) Windows
2 28 (22.40%) Windows 10
3 13 (10.40%) Apple iOS
4 10 (8.00%) Windows Server
5 7 (5.60%) Android
6 5 (4.00%) Linux
7 4 (3.20%) Mac OS
8 1 (0.80%) Windows Server 2012
8 1 (0.80%) Windows Server 2016
8 1 (0.80%) Windows Server 2019
Processes & Methodologies
1 32 (25.60%) Problem-Solving
2 21 (16.80%) ITIL
3 19 (15.20%) ITSM
4 18 (14.40%) Business Intelligence
5 16 (12.80%) Project Delivery
6 14 (11.20%) Continuous Improvement
7 13 (10.40%) CRM
8 12 (9.60%) Service Delivery
9 11 (8.80%) Presales
9 11 (8.80%) Scrum
10 10 (8.00%) Customer Engagement
11 9 (7.20%) Analytics
11 9 (7.20%) Root Cause Analysis
11 9 (7.20%) User Experience
12 8 (6.40%) Decision-Making
12 8 (6.40%) Mentoring
12 8 (6.40%) Service Management
13 7 (5.60%) Capacity Planning
13 7 (5.60%) Incident Management
13 7 (5.60%) Practice Management
Programming Languages
1 12 (9.60%) JavaScript
1 12 (9.60%) PowerShell
1 12 (9.60%) SQL
2 8 (6.40%) Bash
3 5 (4.00%) C#
4 4 (3.20%) Python
5 3 (2.40%) R
6 2 (1.60%) PL/SQL
6 2 (1.60%) T-SQL
7 1 (0.80%) Java
7 1 (0.80%) Perl
7 1 (0.80%) TypeScript
Qualifications
1 22 (17.60%) Degree
2 14 (11.20%) Security Cleared
3 12 (9.60%) Azure Certification
4 9 (7.20%) Microsoft Certification
5 7 (5.60%) ITIL Certification
6 6 (4.80%) ITIL Foundation Certificate
7 3 (2.40%) CIPD
7 3 (2.40%) Computer Science Degree
7 3 (2.40%) DBS Check
8 2 (1.60%) CCNA
8 2 (1.60%) Cisco Certification
9 1 (0.80%) CISSP
Quality Assurance & Compliance
1 8 (6.40%) SLA
2 5 (4.00%) QA
3 1 (0.80%) GDPR
System Software
1 41 (32.80%) Active Directory
2 8 (6.40%) VMware Infrastructure
3 4 (3.20%) Hyper-V
4 2 (1.60%) Virtual Servers
Systems Management
1 12 (9.60%) Microsoft Intune
2 5 (4.00%) SCCM
3 4 (3.20%) AirWatch
4 3 (2.40%) Ansible
5 1 (0.80%) Backup Exec
5 1 (0.80%) Microsoft Data Protection Manager
5 1 (0.80%) SCDPM
Vendors
1 70 (56.00%) Microsoft
2 12 (9.60%) Cisco
2 12 (9.60%) VMware
3 8 (6.40%) Citrix
3 8 (6.40%) iManage
4 5 (4.00%) Aderant
5 4 (3.20%) BMC
5 4 (3.20%) Remedy
5 4 (3.20%) SAP
6 3 (2.40%) ServiceNow
6 3 (2.40%) SolarWinds
6 3 (2.40%) Veeam
6 3 (2.40%) Zoho
7 2 (1.60%) Apple
7 2 (1.60%) Datto
7 2 (1.60%) Google
7 2 (1.60%) Oracle
7 2 (1.60%) Ubiquiti
8 1 (0.80%) Adobe
8 1 (0.80%) Salesforce