The table below looks at the statistics for ITSM skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank - - 48
Permanent jobs citing ITSM 0 0 2
As % of all permanent IT jobs located in Croydon - - 0.45%
As % of the Processes & Methodologies category - - 0.58%
Number of salaries quoted 0 0 2
Average salary - - £52,500
UK excluding London average salary £41,674 £39,000 £45,000
% change year-on-year
+6.85% -13.33%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
157 258 344
As % of all permanent IT jobs located in Croydon 78.89% 87.46% 76.96%
Number of salaries quoted 134 208 305
Average salary £47,500 £45,000 £55,000
Average salary % change year-on-year
+5.55% -18.18%
90% offered a salary of more than £24,000 £30,000 £30,000
10% offered a salary of more than £57,500 £75,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Croydon

ITSM
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Croydon region.

ITSM Salary Trend in Croydon

ITSM
Top 30 Related IT Skills in Croydon

For the 6 months to 30 January 2015, IT jobs across the Croydon region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 2 (100.00%) ITIL
2 1 (50.00%) Windows
2 1 (50.00%) Windows 2000
2 1 (50.00%) IBM Notes
2 1 (50.00%) MS Excel
2 1 (50.00%) MS Visio
2 1 (50.00%) MS Exchange
2 1 (50.00%) Adobe
2 1 (50.00%) Active Directory
2 1 (50.00%) HP
2 1 (50.00%) Novell
2 1 (50.00%) Peregrine
2 1 (50.00%) Lotus
2 1 (50.00%) Apple
2 1 (50.00%) Acrobat
2 1 (50.00%) Windows Server 2003
2 1 (50.00%) Remedy
2 1 (50.00%) Blackberry
2 1 (50.00%) Project Management
2 1 (50.00%) Service Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) Change Management
2 1 (50.00%) Finance
2 1 (50.00%) MS PowerPoint
2 1 (50.00%) PDA
2 1 (50.00%) Exchange Server 2003
2 1 (50.00%) Exchange Server 2007
2 1 (50.00%) Remedy ITSM
2 1 (50.00%) Novell eDirectory
2 1 (50.00%) ServiceCenter

ITSM
Top Related IT Skills in Croydon by Category

For the 6 months to 30 January 2015, IT jobs across the Croydon region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (50.00%) IBM Notes
1 1 (50.00%) MS Exchange
1 1 (50.00%) Exchange Server 2003
1 1 (50.00%) Exchange Server 2007
Applications
1 1 (50.00%) MS Excel
1 1 (50.00%) MS Visio
1 1 (50.00%) Acrobat
1 1 (50.00%) MS PowerPoint
1 1 (50.00%) MS Project
1 1 (50.00%) MS Office
Business Applications
1 1 (50.00%) Remedy ITSM
General
1 1 (50.00%) Finance
Job Titles
1 1 (50.00%) Desktop Support
1 1 (50.00%) Analyst
1 1 (50.00%) Service Analyst
1 1 (50.00%) Service Transition Analyst
Miscellaneous
1 1 (50.00%) Blackberry
1 1 (50.00%) PDA
1 1 (50.00%) iPad
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 2000
1 1 (50.00%) Windows Server 2003
1 1 (50.00%) Windows Server 2008
Processes & Methodologies
1 2 (100.00%) ITIL
2 1 (50.00%) Project Management
2 1 (50.00%) Service Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) Change Management
2 1 (50.00%) ITIL V3
System Software
1 1 (50.00%) Active Directory
1 1 (50.00%) Novell eDirectory
Systems Management
1 1 (50.00%) ServiceCenter
Vendors
1 1 (50.00%) Adobe
1 1 (50.00%) HP
1 1 (50.00%) Novell
1 1 (50.00%) Peregrine
1 1 (50.00%) Lotus
1 1 (50.00%) Apple
1 1 (50.00%) Remedy