The table below looks at the statistics for ITSM skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 39 34 -
Rank change year-on-year
-5 -
Permanent jobs citing ITSM 2 1 0
As % of all permanent IT jobs located in Croydon 0.85% 0.44% -
As % of the Processes & Methodologies category 1.09% 0.58% -
Number of salaries quoted 2 1 0
Average salary £31,750 £20,000 -
Average salary % change year-on-year
+58.75% -
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
184 172 161
As % of all permanent IT jobs located in Croydon 78.30% 76.11% 77.03%
Number of salaries quoted 163 143 141
Average salary £46,500 £47,500 £40,000
Average salary % change year-on-year
-2.10% +18.75%
90% offered a salary of more than £29,500 £30,000 £24,000
10% offered a salary of more than £65,000 £65,000 £57,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Croydon

ITSM
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Croydon region.

ITSM Salary Trend in Croydon

ITSM
Top 30 Related IT Skills in Croydon

For the 6 months to 12 September 2014, IT jobs across the Croydon region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 2 (100.00%) ITIL
1 2 (100.00%) Remedy
1 2 (100.00%) Remedy ITSM
2 1 (50.00%) Novell eDirectory
2 1 (50.00%) ServiceCenter
2 1 (50.00%) Windows Server 2008
2 1 (50.00%) iPad
2 1 (50.00%) ServiceNow
2 1 (50.00%) MS Project
2 1 (50.00%) MS Office
2 1 (50.00%) Blackberry
2 1 (50.00%) Service Management
2 1 (50.00%) Change Management
2 1 (50.00%) Finance
2 1 (50.00%) MS PowerPoint
2 1 (50.00%) PDA
2 1 (50.00%) Exchange Server 2003
2 1 (50.00%) CMDB
2 1 (50.00%) Exchange Server 2007
2 1 (50.00%) Windows
2 1 (50.00%) Windows 2000
2 1 (50.00%) IBM Notes
2 1 (50.00%) MS Excel
2 1 (50.00%) MS Visio
2 1 (50.00%) MS Exchange
2 1 (50.00%) Adobe
2 1 (50.00%) Active Directory
2 1 (50.00%) HP
2 1 (50.00%) ITIL Certification
2 1 (50.00%) Novell

ITSM
Top Related IT Skills in Croydon by Category

For the 6 months to 12 September 2014, IT jobs across the Croydon region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (50.00%) IBM Notes
1 1 (50.00%) MS Exchange
1 1 (50.00%) Exchange Server 2003
1 1 (50.00%) Exchange Server 2007
Applications
1 1 (50.00%) MS Project
1 1 (50.00%) MS Office
1 1 (50.00%) MS Excel
1 1 (50.00%) MS Visio
1 1 (50.00%) Acrobat
1 1 (50.00%) MS PowerPoint
Business Applications
1 2 (100.00%) Remedy ITSM
General
1 1 (50.00%) Finance
Job Titles
1 1 (50.00%) Desktop Support
1 1 (50.00%) Administrator
Miscellaneous
1 1 (50.00%) Blackberry
1 1 (50.00%) PDA
1 1 (50.00%) CMDB
1 1 (50.00%) iPad
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 2000
1 1 (50.00%) Windows Server 2003
1 1 (50.00%) Windows Server 2008
Processes & Methodologies
1 2 (100.00%) ITIL
2 1 (50.00%) Service Management
2 1 (50.00%) Change Management
Qualifications
1 1 (50.00%) ITIL Certification
System Software
1 1 (50.00%) Active Directory
1 1 (50.00%) Novell eDirectory
Systems Management
1 1 (50.00%) ServiceCenter
Vendors
1 2 (100.00%) Remedy
2 1 (50.00%) ServiceNow
2 1 (50.00%) Adobe
2 1 (50.00%) HP
2 1 (50.00%) Novell
2 1 (50.00%) Peregrine
2 1 (50.00%) Lotus
2 1 (50.00%) Apple