The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 31 34 28
Rank change year-on-year
+3 -6
Permanent jobs citing Service Delivery 7 10 14
As % of all permanent IT jobs located in Croydon 3.68% 3.97% 4.75%
As % of the Processes & Methodologies category 5.19% 4.44% 6.54%
Number of salaries quoted 6 10 10
Average salary £25,500 £48,750 £43,231
Average salary % change year-on-year
-47.69% +12.76%
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
135 225 214
As % of all permanent IT jobs located in Croydon 71.05% 89.29% 72.54%
Number of salaries quoted 121 182 194
Average salary £42,660 £47,500 £48,000
Average salary % change year-on-year
-10.18% -1.04%
90% offered a salary of more than £25,500 £27,500 £30,000
10% offered a salary of more than £65,000 £67,500 £59,000
UK excluding London average salary £44,750 £42,500 £40,000
% change year-on-year
+5.29% +6.25%

Service Delivery
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Croydon

Service Delivery
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Croydon region.

Service Delivery Salary Trend in Croydon

Service Delivery
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing Service Delivery across the Croydon region over the 3 months to 27 May 2015.

Service Delivery Salary Histogram in Croydon

Service Delivery
Top 30 Related IT Skills in Croydon

For the 6 months to 27 May 2015, IT jobs across the Croydon region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 16 (94.12%) ITIL
2 7 (41.18%) Windows
2 7 (41.18%) SLA
3 6 (35.29%) Problem Management
4 5 (29.41%) Degree
4 5 (29.41%) VMware
4 5 (29.41%) TCP/IP
4 5 (29.41%) Microsoft
4 5 (29.41%) CCNA
4 5 (29.41%) Active Directory
4 5 (29.41%) Citrix
4 5 (29.41%) Cisco Certification
4 5 (29.41%) Microsoft Certification
4 5 (29.41%) ITIL Certification
5 4 (23.53%) Management Information System
5 4 (23.53%) VoIP
5 4 (23.53%) DHCP
5 4 (23.53%) MCSE
5 4 (23.53%) SQL
5 4 (23.53%) Oracle
5 4 (23.53%) MS Office
5 4 (23.53%) MCITP
5 4 (23.53%) Incident Management
5 4 (23.53%) VMware Certified Professional (VCP)
5 4 (23.53%) DNS
5 4 (23.53%) Replication
5 4 (23.53%) VMware Infrastructure
5 4 (23.53%) Windows 7
5 4 (23.53%) ITIL V3
5 4 (23.53%) Root Cause Analysis

Service Delivery
Top Related IT Skills in Croydon by Category

For the 6 months to 27 May 2015, IT jobs across the Croydon region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Applications
1 4 (23.53%) MS Office
Communications & Networking
1 5 (29.41%) TCP/IP
2 4 (23.53%) DHCP
2 4 (23.53%) VoIP
2 4 (23.53%) DNS
3 1 (5.88%) OSPF
3 1 (5.88%) BGP
3 1 (5.88%) Wireless
3 1 (5.88%) SHDSL
3 1 (5.88%) WAN
3 1 (5.88%) ADSL
3 1 (5.88%) LAN
3 1 (5.88%) Ethernet
3 1 (5.88%) SNMP
3 1 (5.88%) VPN
General
1 2 (11.76%) Telecoms
2 1 (5.88%) Local Government
Job Titles
1 9 (52.94%) Service Manager
2 5 (29.41%) Services Delivery Manager
2 5 (29.41%) Delivery Manager
3 4 (23.53%) Service Desk Manager
3 4 (23.53%) 2nd Line Support
4 3 (17.65%) Help Desk Manager
5 2 (11.76%) Senior Manager
5 2 (11.76%) Support Engineer
5 2 (11.76%) Senior Services Delivery Manager
5 2 (11.76%) Senior Service Manager
5 2 (11.76%) 2nd Line Support Engineer
6 1 (5.88%) SCCM Engineer
6 1 (5.88%) Transition Manager
6 1 (5.88%) Field Engineer
6 1 (5.88%) Infrastructure Engineer
6 1 (5.88%) Project Manager
6 1 (5.88%) Team Leader
6 1 (5.88%) Help Desk Team Lead
Miscellaneous
1 4 (23.53%) Management Information System
1 4 (23.53%) Replication
2 1 (5.88%) Clustering
2 1 (5.88%) Enterprise Software
2 1 (5.88%) Analytical Skills
Operating Systems
1 7 (41.18%) Windows
2 4 (23.53%) Windows 7
2 4 (23.53%) Windows 8
3 1 (5.88%) Windows Server 2012
3 1 (5.88%) Windows Server 2003
3 1 (5.88%) Windows Server 2008
Processes & Methodologies
1 16 (94.12%) ITIL
2 6 (35.29%) Problem Management
3 4 (23.53%) ITIL V3
3 4 (23.53%) Root Cause Analysis
3 4 (23.53%) Incident Management
4 3 (17.65%) Continuous Improvement
4 3 (17.65%) PRINCE2
4 3 (17.65%) Service Management
5 2 (11.76%) Process Management
5 2 (11.76%) Knowledge Management
5 2 (11.76%) Performance Management
6 1 (5.88%) Change Control
6 1 (5.88%) Software Deployment
6 1 (5.88%) Patch Management
Programming Languages
1 4 (23.53%) SQL
Qualifications
1 5 (29.41%) CCNA
1 5 (29.41%) Cisco Certification
1 5 (29.41%) Microsoft Certification
1 5 (29.41%) ITIL Certification
1 5 (29.41%) Degree
2 4 (23.53%) ITIL Foundation Certificate
2 4 (23.53%) MCSE
2 4 (23.53%) VMware Certified Professional (VCP)
2 4 (23.53%) MCITP
Quality Assurance & Compliance
1 7 (41.18%) SLA
2 1 (5.88%) QA
System Software
1 5 (29.41%) Active Directory
2 4 (23.53%) VMware Infrastructure
Systems Management
1 1 (5.88%) SCCM
Vendors
1 5 (29.41%) Microsoft
1 5 (29.41%) Citrix
1 5 (29.41%) VMware
2 4 (23.53%) Oracle
3 2 (11.76%) Avaya
3 2 (11.76%) Ericsson
3 2 (11.76%) Siemens
4 1 (5.88%) BT
4 1 (5.88%) Cisco