The table below looks at the statistics for SLA skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 29 28 41
Rank change year-on-year
-1 +13
Permanent jobs citing SLA 10 8 2
As % of all permanent IT jobs located in Croydon 4.44% 3.48% 0.81%
As % of the Quality Assurance & Compliance category 58.82% 33.33% 25.00%
Number of salaries quoted 6 8 1
Average salary £34,000 £40,000 £41,500
Average salary % change year-on-year
-15.00% -3.61%
UK excluding London average salary £32,500 £37,000 £35,000
% change year-on-year
-12.16% +5.71%
SLA
London

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised in the Croydon region.

Quality Assurance & Compliance Category
Croydon
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
17 24 8
As % of all permanent IT jobs located in Croydon 7.56% 10.43% 3.24%
Number of salaries quoted 13 14 7
Average salary £34,000 £44,500 £55,000
Average salary % change year-on-year
-23.59% -19.09%
90% offered a salary of more than £30,000 £33,000 £49,600
10% offered a salary of more than £51,000 £55,000 £54,750
UK excluding London average salary £40,000 £40,000 £42,000
% change year-on-year
- -4.76%

SLA
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the Croydon region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in Croydon

SLA
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Croydon region.

SLA Salary Trend in Croydon

SLA
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing SLA across the Croydon region over the 3 months to 20 August 2014.

SLA Salary Histogram in Croydon

SLA
Top 30 Related IT Skills in Croydon

For the 6 months to 20 August 2014, IT jobs across the Croydon region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 17 (60.71%) ITIL
2 12 (42.86%) Service Delivery
3 11 (39.29%) SQL
3 11 (39.29%) Problem Management
4 9 (32.14%) Incident Management
4 9 (32.14%) PL/SQL
5 8 (28.57%) Service Management
5 8 (28.57%) Continuous Improvement
6 7 (25.00%) Oracle APEX
6 7 (25.00%) Root Cause Analysis
6 7 (25.00%) Oracle Database
6 7 (25.00%) Degree
6 7 (25.00%) Oracle
6 7 (25.00%) Oracle Forms
7 6 (21.43%) Windows
7 6 (21.43%) Microsoft
8 5 (17.86%) ITIL Certification
8 5 (17.86%) Active Directory
8 5 (17.86%) MS Excel
8 5 (17.86%) EDI
9 4 (14.29%) Cisco
9 4 (14.29%) HP
9 4 (14.29%) Remedy
9 4 (14.29%) CAD
9 4 (14.29%) Firewall
9 4 (14.29%) Stakeholder Management
9 4 (14.29%) Statistics
9 4 (14.29%) Supplier Management
9 4 (14.29%) Service Desk Management
9 4 (14.29%) Time Management

SLA
Top Related IT Skills in Croydon by Category

For the 6 months to 20 August 2014, IT jobs across the Croydon region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.57%) MS Exchange
Applications
1 5 (17.86%) MS Excel
2 2 (7.14%) MS Office
3 1 (3.57%) Photoshop
3 1 (3.57%) Maya
3 1 (3.57%) 3ds Max
Cloud Services
1 3 (10.71%) Microsoft Azure
2 2 (7.14%) Office 365
Communications & Networking
1 4 (14.29%) Firewall
2 3 (10.71%) WAN
2 3 (10.71%) DHCP
2 3 (10.71%) DNS
2 3 (10.71%) SAN
3 2 (7.14%) VPN
3 2 (7.14%) PBX
3 2 (7.14%) VoIP
3 2 (7.14%) Wireless
3 2 (7.14%) Network Security
3 2 (7.14%) iSCSI
3 2 (7.14%) Cisco ASA
4 1 (3.57%) NAS
4 1 (3.57%) FWSM
4 1 (3.57%) TCP/IP
4 1 (3.57%) LAN
Database & Business Intelligence
1 7 (25.00%) Oracle Database
2 2 (7.14%) SQL Server
2 2 (7.14%) Oracle Reports
2 2 (7.14%) Oracle9i Database
2 2 (7.14%) Oracle Database 10g
2 2 (7.14%) SQL Server 2005
2 2 (7.14%) Oracle Database 11g
2 2 (7.14%) SQL Server 2008
Development Applications
1 7 (25.00%) Oracle Forms
1 7 (25.00%) Oracle APEX
2 1 (3.57%) Visual Studio
2 1 (3.57%) Subversion
General
1 3 (10.71%) Marketing
2 2 (7.14%) Finance
3 1 (3.57%) Games
3 1 (3.57%) Retail
3 1 (3.57%) Telecoms
Job Titles
1 12 (42.86%) Analyst
2 9 (32.14%) Support Analyst
3 7 (25.00%) Applications Support
3 7 (25.00%) Applications Support Analyst
4 6 (21.43%) Service Manager
5 4 (14.29%) Service Desk Manager
6 3 (10.71%) Data Centre Manager
6 3 (10.71%) Applications Manager
6 3 (10.71%) Network Manager
7 2 (7.14%) Support Manager
7 2 (7.14%) IT Support Manager
7 2 (7.14%) Service Desk Analyst
7 2 (7.14%) Service Analyst
7 2 (7.14%) Oracle Analyst
7 2 (7.14%) Oracle Support Analyst
7 2 (7.14%) IT Support
7 2 (7.14%) Infrastructure Technician
8 1 (3.57%) Systems Support Engineer
8 1 (3.57%) Engineering Manager
8 1 (3.57%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (17.86%) EDI
2 2 (7.14%) CSS
2 2 (7.14%) XML
Miscellaneous
1 4 (14.29%) Statistics
2 2 (7.14%) Enterprise Software
2 2 (7.14%) Firmware
Operating Systems
1 6 (21.43%) Windows
2 3 (10.71%) Windows XP
2 3 (10.71%) Windows Server 2003
2 3 (10.71%) Windows Server 2008
2 3 (10.71%) Windows 7
3 2 (7.14%) UNIX
4 1 (3.57%) Windows 8
4 1 (3.57%) Windows Vista
4 1 (3.57%) Linux
Processes & Methodologies
1 17 (60.71%) ITIL
2 12 (42.86%) Service Delivery
3 11 (39.29%) Problem Management
4 9 (32.14%) Incident Management
5 8 (28.57%) Service Management
5 8 (28.57%) Continuous Improvement
6 7 (25.00%) Root Cause Analysis
7 4 (14.29%) ITIL V3
7 4 (14.29%) Service Desk Management
7 4 (14.29%) Change Control
7 4 (14.29%) Time Management
7 4 (14.29%) Supplier Management
7 4 (14.29%) Stakeholder Management
7 4 (14.29%) CAD
8 2 (7.14%) Project Management
8 2 (7.14%) UML
8 2 (7.14%) Change Management
8 2 (7.14%) Migration
8 2 (7.14%) Data Analysis
8 2 (7.14%) Network Management
Programming Languages
1 11 (39.29%) SQL
2 9 (32.14%) PL/SQL
3 2 (7.14%) VB
3 2 (7.14%) VB6
3 2 (7.14%) Java
3 2 (7.14%) JavaScript
Qualifications
1 7 (25.00%) Degree
2 5 (17.86%) ITIL Certification
3 2 (7.14%) Network+ Certification
3 2 (7.14%) CCNA
3 2 (7.14%) Cisco Certification
4 1 (3.57%) Microsoft Certification
4 1 (3.57%) MCSE
4 1 (3.57%) MCSA
4 1 (3.57%) MOS
System Software
1 5 (17.86%) Active Directory
2 1 (3.57%) VMware Infrastructure
Systems Management
1 2 (7.14%) WSUS
2 1 (3.57%) SCCM
2 1 (3.57%) Systems Management Server (SMS)
2 1 (3.57%) Backup Exec
Vendors
1 7 (25.00%) Oracle
2 6 (21.43%) Microsoft
3 4 (14.29%) HP
3 4 (14.29%) Remedy
3 4 (14.29%) Cisco
4 3 (10.71%) VMware
4 3 (10.71%) SolarWinds
4 3 (10.71%) Autodesk
4 3 (10.71%) ESRI
5 2 (7.14%) CheckPoint
6 1 (3.57%) Acronis
6 1 (3.57%) F5
6 1 (3.57%) Perforce
6 1 (3.57%) Juniper
6 1 (3.57%) Apple
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