The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Devon region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank - 47 44
Permanent jobs requiring a 1st Line Support 0 5 1
As % of all permanent IT jobs located in Devon - 1.47% 0.36%
As % of the Job Titles category - 1.58% 0.36%
Number of salaries quoted 0 5 1
Average salary - £18,000 £15,500
Average salary % change year-on-year
- +16.12%
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Devon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Devon
Permanent IT job ads with a match in the
Job Titles category
339 317 274
As % of all permanent IT jobs located in Devon 94.96% 93.51% 98.21%
Number of salaries quoted 275 263 241
Average salary £32,500 £30,000 £34,500
Average salary % change year-on-year
+8.33% -13.04%
90% offered a salary of more than £20,500 £19,400 £24,315
10% offered a salary of more than £50,000 £42,500 £45,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Devon

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Devon region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Devon

1st Line Support
Salary Trend in Devon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Devon region.

1st Line Support Salary Trend in Devon

1st Line Support
Top 23 Related IT Skills in Devon

For the 6 months to 24 April 2015, IT jobs across the Devon region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 5 (100.00%) Microsoft
2 4 (80.00%) MS Office
2 4 (80.00%) Microsoft Certification
3 3 (60.00%) Windows Server 2003
3 3 (60.00%) Exchange Server 2007
3 3 (60.00%) SCCM
3 3 (60.00%) Windows Server 2008
3 3 (60.00%) ITIL
3 3 (60.00%) MCP
3 3 (60.00%) Windows
3 3 (60.00%) MCSA
3 3 (60.00%) Windows XP
3 3 (60.00%) MS Exchange
3 3 (60.00%) VoIP
3 3 (60.00%) DHCP
3 3 (60.00%) TCP/IP
3 3 (60.00%) DNS
3 3 (60.00%) Active Directory
3 3 (60.00%) Windows 7
3 3 (60.00%) Windows 8
3 3 (60.00%) Windows Server 2012
4 1 (20.00%) MS Excel
4 1 (20.00%) Data Entry

1st Line Support
Top Related IT Skills in Devon by Category

For the 6 months to 24 April 2015, IT jobs across the Devon region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (60.00%) MS Exchange
1 3 (60.00%) Exchange Server 2007
Applications
1 4 (80.00%) MS Office
2 1 (20.00%) MS Excel
Communications & Networking
1 3 (60.00%) VoIP
1 3 (60.00%) DHCP
1 3 (60.00%) TCP/IP
1 3 (60.00%) DNS
Operating Systems
1 3 (60.00%) Windows
1 3 (60.00%) Windows XP
1 3 (60.00%) Windows Server 2003
1 3 (60.00%) Windows Server 2008
1 3 (60.00%) Windows 7
1 3 (60.00%) Windows 8
1 3 (60.00%) Windows Server 2012
Processes & Methodologies
1 3 (60.00%) ITIL
2 1 (20.00%) Data Entry
Qualifications
1 4 (80.00%) Microsoft Certification
2 3 (60.00%) MCP
2 3 (60.00%) MCSA
System Software
1 3 (60.00%) Active Directory
Systems Management
1 3 (60.00%) SCCM
Vendors
1 5 (100.00%) Microsoft