The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Edinburgh region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 105 88 89
Rank change year-on-year
-17 +1
Permanent jobs requiring a Technical Support 5 9 3
As % of all permanent IT jobs located in Edinburgh 0.33% 0.68% 0.24%
As % of the Job Titles category 0.34% 0.71% 0.25%
Number of salaries quoted 5 8 1
Average salary £22,000 £31,500 £29,000
Average salary % change year-on-year
-30.15% +8.62%
UK excluding London average salary £29,000 £30,000 £28,375
% change year-on-year
-3.33% +5.72%
Technical Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Edinburgh region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Edinburgh
Permanent IT job ads with a match in the
Job Titles category
1458 1262 1195
As % of all permanent IT jobs located in Edinburgh 95.92% 95.25% 96.53%
Number of salaries quoted 964 811 847
Average salary £40,500 £42,500 £40,000
Average salary % change year-on-year
-4.70% +6.25%
90% offered a salary of more than £29,000 £29,500 £27,000
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Edinburgh region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Edinburgh

Technical Support
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Edinburgh region.

Technical Support Salary Trend in Edinburgh

Technical Support
Salary Histogram in Edinburgh

This chart provides a salary histogram for IT jobs citing Technical Support across the Edinburgh region over the 3 months to 2 October 2014.

Technical Support Salary Histogram in Edinburgh

Technical Support
Top 30 Related IT Skills in Edinburgh

For the 6 months to 2 October 2014, IT jobs across the Edinburgh region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 11 (68.75%) Microsoft
2 10 (62.50%) ITIL
2 10 (62.50%) Linux
2 10 (62.50%) Juniper
2 10 (62.50%) Cisco
3 9 (56.25%) COM
3 9 (56.25%) VPN
4 6 (37.50%) DNS
4 6 (37.50%) Active Directory
4 6 (37.50%) ADSL
4 6 (37.50%) VoIP
4 6 (37.50%) IIS
5 5 (31.25%) Cisco Certification
5 5 (31.25%) CCNA
5 5 (31.25%) Ethernet
5 5 (31.25%) LLU
6 4 (25.00%) IMAP
6 4 (25.00%) Firewall
6 4 (25.00%) Games
6 4 (25.00%) VMware
6 4 (25.00%) Cisco PIX
6 4 (25.00%) VMware Infrastructure
6 4 (25.00%) Cisco ASA
6 4 (25.00%) SolarWinds
6 4 (25.00%) SolarWinds Orion
6 4 (25.00%) xDSL
6 4 (25.00%) Junos
6 4 (25.00%) Lync
6 4 (25.00%) JNCIA
6 4 (25.00%) Internet

Technical Support
Top Related IT Skills in Edinburgh by Category

For the 6 months to 2 October 2014, IT jobs across the Edinburgh region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) IIS
2 4 (25.00%) Lync
Applications
1 1 (6.25%) MS Office
1 1 (6.25%) MS Excel
Communications & Networking
1 9 (56.25%) VPN
2 6 (37.50%) DNS
2 6 (37.50%) VoIP
2 6 (37.50%) ADSL
3 5 (31.25%) Ethernet
3 5 (31.25%) LLU
4 4 (25.00%) IMAP
4 4 (25.00%) Cisco PIX
4 4 (25.00%) Cisco ASA
4 4 (25.00%) xDSL
4 4 (25.00%) Junos
4 4 (25.00%) LAN
4 4 (25.00%) WAN
4 4 (25.00%) POP3
4 4 (25.00%) SMTP
4 4 (25.00%) Internet
4 4 (25.00%) MPLS
4 4 (25.00%) Firewall
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 4 (25.00%) Games
2 2 (12.50%) French Language
3 1 (6.25%) German Language
3 1 (6.25%) Front Office
3 1 (6.25%) Publishing
Libraries, Frameworks & Software Standards
1 9 (56.25%) COM
Miscellaneous
1 1 (6.25%) Analytical Skills
Operating Systems
1 10 (62.50%) Linux
2 2 (12.50%) Windows
3 1 (6.25%) Apple iOS
Processes & Methodologies
1 10 (62.50%) ITIL
2 2 (12.50%) Data Analysis
3 1 (6.25%) Investment Management
3 1 (6.25%) Mobile Device Management
3 1 (6.25%) Configuration Management
3 1 (6.25%) Content Management
Programming Languages
1 3 (18.75%) Java
1 3 (18.75%) JavaScript
1 3 (18.75%) PHP
2 1 (6.25%) VBA
Qualifications
1 5 (31.25%) CCNA
1 5 (31.25%) Cisco Certification
2 4 (25.00%) JNCIA
System Software
1 6 (37.50%) Active Directory
2 4 (25.00%) VMware Infrastructure
Systems Management
1 4 (25.00%) SolarWinds Orion
2 1 (6.25%) SCCM
Vendors
1 11 (68.75%) Microsoft
2 10 (62.50%) Juniper
2 10 (62.50%) Cisco
3 4 (25.00%) VMware
3 4 (25.00%) SolarWinds
4 1 (6.25%) Apple
4 1 (6.25%) Charles River