The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Edinburgh region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 102 85 89
Rank change year-on-year
-17 +4
Permanent jobs requiring a Technical Support 4 7 2
As % of all permanent IT jobs located in Edinburgh 0.27% 0.57% 0.17%
As % of the Job Titles category 0.28% 0.60% 0.17%
Number of salaries quoted 4 5 1
Average salary £22,000 £31,500 £27,000
Average salary % change year-on-year
-30.15% +16.66%
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Edinburgh region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Edinburgh
Permanent IT job ads with a match in the
Job Titles category
1415 1165 1143
As % of all permanent IT jobs located in Edinburgh 95.74% 95.10% 95.09%
Number of salaries quoted 928 723 822
Average salary £41,500 £40,000 £41,500
Average salary % change year-on-year
+3.75% -3.61%
90% offered a salary of more than £28,500 £28,500 £26,744
10% offered a salary of more than £57,500 £60,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Edinburgh region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Edinburgh

Technical Support
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Edinburgh region.

Technical Support Salary Trend in Edinburgh

Technical Support
Top 30 Related IT Skills in Edinburgh

For the 6 months to 20 August 2014, IT jobs across the Edinburgh region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 14 (77.78%) Microsoft
2 11 (61.11%) Linux
3 9 (50.00%) COM
3 9 (50.00%) ITIL
3 9 (50.00%) VPN
3 9 (50.00%) Cisco
3 9 (50.00%) Juniper
4 8 (44.44%) Active Directory
5 5 (27.78%) Cisco Certification
5 5 (27.78%) DNS
5 5 (27.78%) CCNA
5 5 (27.78%) ADSL
5 5 (27.78%) VoIP
5 5 (27.78%) IIS
5 5 (27.78%) Firewall
5 5 (27.78%) VMware
5 5 (27.78%) VMware Infrastructure
6 4 (22.22%) Cisco ASA
6 4 (22.22%) Cisco PIX
6 4 (22.22%) LLU
6 4 (22.22%) IMAP
6 4 (22.22%) SolarWinds
6 4 (22.22%) SolarWinds Orion
6 4 (22.22%) xDSL
6 4 (22.22%) Junos
6 4 (22.22%) Lync
6 4 (22.22%) Games
6 4 (22.22%) JNCIA
6 4 (22.22%) Internet
6 4 (22.22%) MPLS

Technical Support
Top Related IT Skills in Edinburgh by Category

For the 6 months to 20 August 2014, IT jobs across the Edinburgh region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (27.78%) IIS
2 4 (22.22%) Lync
3 1 (5.56%) Exchange Server 2010
3 1 (5.56%) MS Exchange
3 1 (5.56%) Exchange Server 2000
3 1 (5.56%) nginx
Applications
1 3 (16.67%) MS Excel
2 2 (11.11%) MS Office
Cloud Services
1 2 (11.11%) SaaS
Communications & Networking
1 9 (50.00%) VPN
2 5 (27.78%) DNS
2 5 (27.78%) ADSL
2 5 (27.78%) VoIP
2 5 (27.78%) Firewall
3 4 (22.22%) Internet
3 4 (22.22%) MPLS
3 4 (22.22%) Cisco PIX
3 4 (22.22%) Cisco ASA
3 4 (22.22%) xDSL
3 4 (22.22%) Junos
3 4 (22.22%) WAN
3 4 (22.22%) POP3
3 4 (22.22%) SMTP
3 4 (22.22%) Ethernet
3 4 (22.22%) LAN
3 4 (22.22%) LLU
3 4 (22.22%) IMAP
4 2 (11.11%) TCP/IP
5 1 (5.56%) SSL
Database & Business Intelligence
1 2 (11.11%) MS Access
2 1 (5.56%) MySQL
2 1 (5.56%) SQL Server
General
1 4 (22.22%) Games
2 2 (11.11%) Retail
2 2 (11.11%) French Language
2 2 (11.11%) Telecoms
2 2 (11.11%) Finance
3 1 (5.56%) Front Office
Libraries, Frameworks & Software Standards
1 9 (50.00%) COM
Operating Systems
1 11 (61.11%) Linux
2 4 (22.22%) Windows
3 2 (11.11%) Windows XP
3 2 (11.11%) Windows Vista
4 1 (5.56%) Windows Server 2008
4 1 (5.56%) CentOS
4 1 (5.56%) Red Hat Enterprise Linux
4 1 (5.56%) Windows 7
4 1 (5.56%) Apple iOS
4 1 (5.56%) Windows Server 2012
4 1 (5.56%) Windows Server 2003
4 1 (5.56%) Debian
4 1 (5.56%) Ubuntu
4 1 (5.56%) Windows 2000
Processes & Methodologies
1 9 (50.00%) ITIL
2 2 (11.11%) Data Analysis
2 2 (11.11%) Software Distribution
3 1 (5.56%) Mobile Device Management
3 1 (5.56%) Kalman Filter
3 1 (5.56%) Load Balancing
3 1 (5.56%) Investment Management
3 1 (5.56%) CRM
3 1 (5.56%) Configuration Management
3 1 (5.56%) Project Management
Programming Languages
1 2 (11.11%) Java
1 2 (11.11%) JavaScript
1 2 (11.11%) Perl
1 2 (11.11%) PHP
2 1 (5.56%) SQL
2 1 (5.56%) VBA
Qualifications
1 5 (27.78%) CCNA
1 5 (27.78%) Cisco Certification
2 4 (22.22%) JNCIA
System Software
1 8 (44.44%) Active Directory
2 5 (27.78%) VMware Infrastructure
3 1 (5.56%) Postfix
3 1 (5.56%) Openswan
3 1 (5.56%) Squid
Systems Management
1 4 (22.22%) SolarWinds Orion
2 3 (16.67%) SCCM
3 2 (11.11%) SCOM
3 2 (11.11%) Tivoli
3 2 (11.11%) Systems Management Server (SMS)
3 2 (11.11%) ServiceCenter
Vendors
1 14 (77.78%) Microsoft
2 9 (50.00%) Cisco
2 9 (50.00%) Juniper
3 5 (27.78%) VMware
4 4 (22.22%) SolarWinds
5 2 (11.11%) Fujitsu
5 2 (11.11%) Red Hat
5 2 (11.11%) HP
6 1 (5.56%) Oracle
6 1 (5.56%) Apple
6 1 (5.56%) Salesforce.com
6 1 (5.56%) Charles River