The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 148 136 133
Rank change year-on-year
-12 -3
Permanent jobs requiring a Technical Support 23 17 27
As % of all permanent IT jobs located in Scotland 0.62% 0.56% 0.86%
As % of the Job Titles category 0.65% 0.59% 0.92%
Number of salaries quoted 13 11 23
Average salary £22,500 £31,500 £32,500
Average salary % change year-on-year
-28.57% -3.07%
90% offered a salary of more than £20,000 £18,500 £21,800
10% offered a salary of more than £32,000 £42,500 £42,400
UK excluding London average salary £30,000 £30,750 £30,000
% change year-on-year
-2.43% +2.50%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3541 2880 2942
As % of all permanent IT jobs located in Scotland 94.81% 94.52% 93.84%
Number of salaries quoted 2281 1889 2036
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £28,500 £26,744
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Scotland region.

Technical Support Salary Trend in Scotland

Technical Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Technical Support across the Scotland region over the 3 months to 29 August 2014.

Technical Support Salary Histogram in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Aberdeen +22 10 £42,000 -1.17% 2
Glasgow -7 5 £32,000 +23.07%
Edinburgh -12 5 £22,000 -30.15% 1
Midlothian - 1 £22,500 -
Lothian - 1 £22,500 -
Inverclyde - 1 £32,000 -
Scottish Borders - 1 £20,000 - 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 29 August 2014, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 21 (41.18%) ITIL
2 15 (29.41%) Microsoft
3 12 (23.53%) Active Directory
3 12 (23.53%) Windows
3 12 (23.53%) Linux
4 11 (21.57%) Cisco
5 10 (19.61%) VPN
5 10 (19.61%) Juniper
5 10 (19.61%) Apple
5 10 (19.61%) COM
5 10 (19.61%) Retail
6 9 (17.65%) Incident Management
6 9 (17.65%) Finance
6 9 (17.65%) Time Management
7 8 (15.69%) Java
8 7 (13.73%) IIS
8 7 (13.73%) VoIP
9 6 (11.76%) ADSL
9 6 (11.76%) .NET
9 6 (11.76%) Cisco Certification
9 6 (11.76%) DNS
9 6 (11.76%) Telecoms
9 6 (11.76%) VMware
9 6 (11.76%) Firewall
9 6 (11.76%) Management Information System
9 6 (11.76%) Service Delivery
9 6 (11.76%) Computer Science
9 6 (11.76%) VMware Infrastructure
10 5 (9.80%) Transition Management
10 5 (9.80%) FrontRange

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 29 August 2014, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (13.73%) IIS
2 4 (7.84%) Lync
3 3 (5.88%) Lotus Domino
4 2 (3.92%) IBM Notes
5 1 (1.96%) Exchange Server 2010
5 1 (1.96%) MS Exchange
5 1 (1.96%) Exchange Server 2000
5 1 (1.96%) WebSphere
5 1 (1.96%) nginx
Applications
1 4 (7.84%) MS Office
2 2 (3.92%) MS Excel
Cloud Services
1 2 (3.92%) SaaS
Communications & Networking
1 10 (19.61%) VPN
2 7 (13.73%) VoIP
3 6 (11.76%) ADSL
3 6 (11.76%) DNS
3 6 (11.76%) Firewall
4 5 (9.80%) LLU
4 5 (9.80%) Ethernet
5 4 (7.84%) WAN
5 4 (7.84%) POP3
5 4 (7.84%) SMTP
5 4 (7.84%) Internet
5 4 (7.84%) MPLS
5 4 (7.84%) IMAP
5 4 (7.84%) Cisco PIX
5 4 (7.84%) Cisco ASA
5 4 (7.84%) xDSL
5 4 (7.84%) Junos
5 4 (7.84%) LAN
6 2 (3.92%) SSL
6 2 (3.92%) TCP/IP
Database & Business Intelligence
1 2 (3.92%) SQL Server
2 1 (1.96%) MS Access
2 1 (1.96%) MySQL
General
1 10 (19.61%) Retail
2 9 (17.65%) Finance
3 6 (11.76%) Telecoms
4 4 (7.84%) Games
5 3 (5.88%) Electronics
6 2 (3.92%) French Language
7 1 (1.96%) Front Office
Libraries, Frameworks & Software Standards
1 10 (19.61%) COM
2 6 (11.76%) .NET
3 1 (1.96%) Hibernate
3 1 (1.96%) Spring
3 1 (1.96%) Tapestry
Miscellaneous
1 6 (11.76%) Management Information System
1 6 (11.76%) Computer Science
2 1 (1.96%) IBM Mainframe
2 1 (1.96%) AS400
2 1 (1.96%) Mainframe
Operating Systems
1 12 (23.53%) Windows
1 12 (23.53%) Linux
2 2 (3.92%) Windows 7
2 2 (3.92%) Windows XP
2 2 (3.92%) Windows Server 2003
2 2 (3.92%) Windows Vista
2 2 (3.92%) Windows Server 2008
3 1 (1.96%) CentOS
3 1 (1.96%) Red Hat Enterprise Linux
3 1 (1.96%) Debian
3 1 (1.96%) Ubuntu
3 1 (1.96%) Apple iOS
3 1 (1.96%) Windows Server 2012
3 1 (1.96%) Windows 2000
3 1 (1.96%) UNIX
Processes & Methodologies
1 21 (41.18%) ITIL
2 9 (17.65%) Incident Management
2 9 (17.65%) Time Management
3 6 (11.76%) Service Delivery
4 5 (9.80%) Information Security
4 5 (9.80%) Software Engineering
4 5 (9.80%) Transition Management
5 2 (3.92%) Service Management
5 2 (3.92%) Data Analysis
5 2 (3.92%) Workflow
6 1 (1.96%) Stakeholder Management
6 1 (1.96%) Change Management
6 1 (1.96%) CRM
6 1 (1.96%) Configuration Management
6 1 (1.96%) Project Management
6 1 (1.96%) Load Balancing
6 1 (1.96%) Problem Management
6 1 (1.96%) User Acceptance Testing
6 1 (1.96%) Investment Management
6 1 (1.96%) Kalman Filter
Programming Languages
1 8 (15.69%) Java
2 2 (3.92%) JavaScript
2 2 (3.92%) PHP
2 2 (3.92%) SQL
3 1 (1.96%) VB
3 1 (1.96%) VBA
3 1 (1.96%) VB6
3 1 (1.96%) Perl
Qualifications
1 6 (11.76%) Cisco Certification
2 5 (9.80%) Postgraduate
2 5 (9.80%) CCNA
3 4 (7.84%) HNC
3 4 (7.84%) JNCIA
4 3 (5.88%) Degree
5 1 (1.96%) MCITP
5 1 (1.96%) CCIE
5 1 (1.96%) CCNP
Quality Assurance & Compliance
1 5 (9.80%) SLA
System Software
1 12 (23.53%) Active Directory
2 6 (11.76%) VMware Infrastructure
3 1 (1.96%) Postfix
3 1 (1.96%) Openswan
3 1 (1.96%) Squid
Systems Management
1 4 (7.84%) SolarWinds Orion
2 2 (3.92%) SCCM
3 1 (1.96%) SCOM
3 1 (1.96%) Tivoli
3 1 (1.96%) Systems Management Server (SMS)
3 1 (1.96%) ServiceCenter
Vendors
1 15 (29.41%) Microsoft
2 11 (21.57%) Cisco
3 10 (19.61%) Juniper
3 10 (19.61%) Apple
4 6 (11.76%) VMware
5 5 (9.80%) FrontRange
5 5 (9.80%) Lotus
6 4 (7.84%) SolarWinds
7 3 (5.88%) Intel
8 2 (3.92%) Red Hat
9 1 (1.96%) Citrix
9 1 (1.96%) IBM
9 1 (1.96%) HP
9 1 (1.96%) Fujitsu
9 1 (1.96%) Blue Coat
9 1 (1.96%) CheckPoint
9 1 (1.96%) Salesforce.com
9 1 (1.96%) Charles River
9 1 (1.96%) Oracle
Aberdeen
Nigel Frank International Limited - Newcastle
Salary: £45000 - £55000 per annum + benefits
Posted: 2 days ago
Edinburgh
Recruitment Revolution Limited
Salary: £20,000 - £24,000 + Excellent Company Benefits Package
Posted: 4 days ago
Scottish Borders
Cathcart Associates
Salary: £15000 - £25000 per annum
Posted: 18 days ago
Aberdeen
Apple
Posted: 24 days ago