The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 146 150 149
Rank change year-on-year
+4 -1
Permanent jobs requiring a Technical Support 11 9 10
As % of all permanent IT jobs located in Scotland 0.37% 0.29% 0.30%
As % of the Job Titles category 0.39% 0.30% 0.32%
Number of salaries quoted 10 5 6
Average salary £37,500 £40,000 £26,750
Average salary % change year-on-year
-6.25% +49.53%
90% offered a salary of more than £33,650 £28,800 £20,250
10% offered a salary of more than £52,750 £53,100 £33,000
UK excluding London average salary £30,000 £32,125 £30,000
% change year-on-year
-6.61% +7.08%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2834 2963 3173
As % of all permanent IT jobs located in Scotland 95.61% 95.61% 96.56%
Number of salaries quoted 1845 1914 2068
Average salary £43,000 £41,500 £40,000
Average salary % change year-on-year
+3.61% +3.75%
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £60,000 £56,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Scotland region.

Technical Support Salary Trend in Scotland

Technical Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Technical Support across the Scotland region over the 3 months to 8 February 2016.

Technical Support Salary Histogram in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -9 5 £35,000 -11.39%
Edinburgh +4 1 £21,500 -2.27%
Dundee -18 1 £37,500 -29.24%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 8 February 2016, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 17 (62.96%) Linux
2 13 (48.15%) Microsoft
3 12 (44.44%) Cisco
4 10 (37.04%) VoIP
4 10 (37.04%) DNS
5 9 (33.33%) ITIL
5 9 (33.33%) IIS
5 9 (33.33%) Active Directory
5 9 (33.33%) Juniper
5 9 (33.33%) Data Centre
6 8 (29.63%) VPN
6 8 (29.63%) ADSL
7 7 (25.93%) Ethernet
7 7 (25.93%) Unix
7 7 (25.93%) COM
7 7 (25.93%) Finance
7 7 (25.93%) LLU
8 6 (22.22%) Windows
9 4 (14.81%) Incident Management
9 4 (14.81%) Cisco Certification
9 4 (14.81%) HP
9 4 (14.81%) CCNA
9 4 (14.81%) LAN
9 4 (14.81%) MS Excel
10 3 (11.11%) WAN
10 3 (11.11%) TCP/IP
10 3 (11.11%) MS Office
10 3 (11.11%) SQL Server
10 3 (11.11%) Sybase
10 3 (11.11%) JD Edwards

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 8 February 2016, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (33.33%) IIS
2 2 (7.41%) WebSphere
3 1 (3.70%) Oracle UPK
Applications
1 4 (14.81%) MS Excel
2 3 (11.11%) MS Office
Business Applications
1 1 (3.70%) JDE EnterpriseOne
Cloud Services
1 2 (7.41%) Office 365
Communications & Networking
1 10 (37.04%) DNS
1 10 (37.04%) VoIP
2 8 (29.63%) ADSL
2 8 (29.63%) VPN
3 7 (25.93%) Ethernet
3 7 (25.93%) LLU
4 4 (14.81%) LAN
5 3 (11.11%) BGP
5 3 (11.11%) EIGRP
5 3 (11.11%) OSPF
5 3 (11.11%) TCP/IP
5 3 (11.11%) WAN
6 2 (7.41%) Broadband
6 2 (7.41%) DHCP
6 2 (7.41%) Multicast
6 2 (7.41%) RIP
6 2 (7.41%) SAN
6 2 (7.41%) WebEx
7 1 (3.70%) Cisco Nexus
7 1 (3.70%) HTTP
Database & Business Intelligence
1 3 (11.11%) SQL Server
2 2 (7.41%) SQL Server 2008
3 1 (3.70%) DB2
3 1 (3.70%) MySQL
3 1 (3.70%) SQL Server 2012
General
1 7 (25.93%) Finance
2 2 (7.41%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (25.93%) COM
2 2 (7.41%) WebSphere MQ
3 1 (3.70%) .NET
3 1 (3.70%) ASP.NET
3 1 (3.70%) Web Services
Miscellaneous
1 9 (33.33%) Data Centre
2 2 (7.41%) Driving Licence
3 1 (3.70%) Analytical Skills
3 1 (3.70%) AS400
3 1 (3.70%) Data Integration
3 1 (3.70%) Replication
Operating Systems
1 17 (62.96%) Linux
2 7 (25.93%) Unix
3 6 (22.22%) Windows
4 2 (7.41%) Red Hat Enterprise Linux
4 2 (7.41%) Solaris
5 1 (3.70%) Windows Server
5 1 (3.70%) Windows Server 2008
Processes & Methodologies
1 9 (33.33%) ITIL
2 4 (14.81%) Incident Management
3 2 (7.41%) Business Continuity
3 2 (7.41%) Continuous Improvement
3 2 (7.41%) Disaster Recovery
3 2 (7.41%) ERP
3 2 (7.41%) Presales
3 2 (7.41%) Service Management
4 1 (3.70%) Agile Software Development
4 1 (3.70%) DevOps
4 1 (3.70%) ETL
4 1 (3.70%) ITIL V3
4 1 (3.70%) Network Management
4 1 (3.70%) Performance Monitoring
4 1 (3.70%) Performance Tuning
4 1 (3.70%) Problem Management
4 1 (3.70%) Process Improvement
4 1 (3.70%) Process Management
4 1 (3.70%) SOA
4 1 (3.70%) Workflow
Programming Languages
1 1 (3.70%) JavaScript
1 1 (3.70%) Perl
1 1 (3.70%) PowerShell
1 1 (3.70%) Python
1 1 (3.70%) SQL
1 1 (3.70%) VBA
Qualifications
1 4 (14.81%) CCNA
1 4 (14.81%) Cisco Certification
2 2 (7.41%) CCNP
2 2 (7.41%) Degree
2 2 (7.41%) Microsoft Certification
Quality Assurance & Compliance
1 2 (7.41%) SLA
System Software
1 9 (33.33%) Active Directory
Vendors
1 13 (48.15%) Microsoft
2 12 (44.44%) Cisco
3 9 (33.33%) Juniper
4 4 (14.81%) HP
5 3 (11.11%) JD Edwards
5 3 (11.11%) Sybase
6 2 (7.41%) BT
6 2 (7.41%) IBM
6 2 (7.41%) Red Hat
6 2 (7.41%) Sun
6 2 (7.41%) VMware
7 1 (3.70%) CheckPoint
7 1 (3.70%) Dell
7 1 (3.70%) Fortinet
7 1 (3.70%) Oracle