The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 146 150 139
Rank change year-on-year
+4 -11
Permanent jobs requiring a Technical Support 10 9 8
As % of all permanent IT jobs located in Scotland 0.32% 0.28% 0.28%
As % of the Job Titles category 0.34% 0.29% 0.29%
Number of salaries quoted 6 4 4
Average salary £39,500 £28,750 £31,500
Average salary % change year-on-year
+37.39% -8.73%
90% offered a salary of more than £23,500 £20,850 £23,700
10% offered a salary of more than £53,000 £34,200 £40,000
UK excluding London average salary £32,500 £30,000 £30,000
% change year-on-year
+8.33% -
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2907 3101 2778
As % of all permanent IT jobs located in Scotland 94.11% 95.53% 95.93%
Number of salaries quoted 1897 2012 1895
Average salary £42,500 £41,000 £40,000
Average salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £28,000 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Scotland region.

Technical Support Salary Trend in Scotland

Technical Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Technical Support across the Scotland region over the 3 months to 30 January 2015.

Technical Support Salary Histogram in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +15 4 £39,000 - 1
Dundee - 4 £53,000 -
Edinburgh +3 2 £22,000 -23.47% 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 30 January 2015, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 11 (36.67%) Apple
2 9 (30.00%) Retail
2 9 (30.00%) Time Management
3 7 (23.33%) Windows
3 7 (23.33%) Microsoft
4 5 (16.67%) DNS
4 5 (16.67%) ITIL
4 5 (16.67%) SQL
4 5 (16.67%) Cisco
5 4 (13.33%) Linux
5 4 (13.33%) MS Office
5 4 (13.33%) COM
6 3 (10.00%) LLU
6 3 (10.00%) IIS
6 3 (10.00%) Ethernet
6 3 (10.00%) MS Excel
6 3 (10.00%) ADSL
6 3 (10.00%) VoIP
6 3 (10.00%) Service Management
6 3 (10.00%) VPN
6 3 (10.00%) Juniper
6 3 (10.00%) Internet
7 2 (6.67%) Windows Server 2003
7 2 (6.67%) Blackberry
7 2 (6.67%) SMTP
7 2 (6.67%) Windows XP
7 2 (6.67%) CRM
7 2 (6.67%) HTTP
7 2 (6.67%) Java
7 2 (6.67%) VBA

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 30 January 2015, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.00%) IIS
2 1 (3.33%) IBM Notes
2 1 (3.33%) NetWeaver
Applications
1 4 (13.33%) MS Office
2 3 (10.00%) MS Excel
Business Applications
1 1 (3.33%) SAP R/3
Communications & Networking
1 5 (16.67%) DNS
2 3 (10.00%) LLU
2 3 (10.00%) Ethernet
2 3 (10.00%) ADSL
2 3 (10.00%) VoIP
2 3 (10.00%) VPN
2 3 (10.00%) Internet
3 2 (6.67%) SMTP
3 2 (6.67%) HTTP
Database & Business Intelligence
1 2 (6.67%) SQL Server
2 1 (3.33%) SAP HANA
2 1 (3.33%) SQL Server 2008
2 1 (3.33%) SQL Server 2005
2 1 (3.33%) MySQL
2 1 (3.33%) Data Mining
General
1 9 (30.00%) Retail
2 2 (6.67%) German Language
3 1 (3.33%) Electronics
3 1 (3.33%) Telecoms
3 1 (3.33%) Finance
3 1 (3.33%) Publishing
Libraries, Frameworks & Software Standards
1 4 (13.33%) COM
2 1 (3.33%) .NET
2 1 (3.33%) SAP Basis
2 1 (3.33%) LAMP
Miscellaneous
1 2 (6.67%) Blackberry
1 2 (6.67%) Analytical Skills
2 1 (3.33%) Client/Server
Operating Systems
1 7 (23.33%) Windows
2 4 (13.33%) Linux
3 2 (6.67%) Windows Server 2003
3 2 (6.67%) Windows XP
3 2 (6.67%) Windows Server 2008
3 2 (6.67%) Windows 7
4 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 9 (30.00%) Time Management
2 5 (16.67%) ITIL
3 3 (10.00%) Service Management
4 2 (6.67%) CRM
4 2 (6.67%) Content Management
4 2 (6.67%) Data Analysis
4 2 (6.67%) Line Management
5 1 (3.33%) Coaching
5 1 (3.33%) Business Analytics
5 1 (3.33%) Analytics
5 1 (3.33%) SAP Security
5 1 (3.33%) Performance Management
5 1 (3.33%) User Acceptance Testing
5 1 (3.33%) Incident Management
5 1 (3.33%) Web Development
5 1 (3.33%) Workforce Management Optimization
5 1 (3.33%) E-Commerce
5 1 (3.33%) ERP
5 1 (3.33%) Service Delivery
5 1 (3.33%) ITSM
Programming Languages
1 5 (16.67%) SQL
2 2 (6.67%) Java
2 2 (6.67%) VBA
2 2 (6.67%) PHP
3 1 (3.33%) JavaScript
3 1 (3.33%) ABAP
Qualifications
1 1 (3.33%) CCENT
1 1 (3.33%) Degree
1 1 (3.33%) CCNA
1 1 (3.33%) Cisco Certification
1 1 (3.33%) SAP Certification
Quality Assurance & Compliance
1 1 (3.33%) Data Quality
1 1 (3.33%) SLA
System Software
1 1 (3.33%) Active Directory
Systems Management
1 1 (3.33%) McAfee ePO
1 1 (3.33%) SCCM
1 1 (3.33%) SCOM
1 1 (3.33%) Business Desktop Deployment
Vendors
1 11 (36.67%) Apple
2 7 (23.33%) Microsoft
3 5 (16.67%) Cisco
4 3 (10.00%) Juniper
5 1 (3.33%) SAP
5 1 (3.33%) McAfee
5 1 (3.33%) Salesforce.com
5 1 (3.33%) Lotus
Glasgow
Nigel Frank International Limited - Newcastle
Salary: £32000 - £40000 per annum + Microsoft Certs + Car Allowance
Posted: 5 days ago
Edinburgh
Recruitment Revolution Limited
Salary: £20,000 - £24,000 + Excellent Company Benefits Package
Posted: 16 days ago