The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 145 139 116
Rank change year-on-year
-6 -23
Permanent jobs requiring a Technical Support 21 21 34
As % of all permanent IT jobs located in Scotland 0.63% 0.67% 1.10%
As % of the Job Titles category 0.66% 0.70% 1.15%
Number of salaries quoted 10 18 24
Average salary £22,000 £27,750 £32,500
Average salary % change year-on-year
-20.72% -14.61%
90% offered a salary of more than £12,250 £18,000 £22,500
10% offered a salary of more than £42,800 £45,500 £42,100
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3194 2989 2960
As % of all permanent IT jobs located in Scotland 95.94% 94.98% 95.95%
Number of salaries quoted 2026 1915 2069
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £26,744
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Scotland region.

Technical Support Salary Trend in Scotland

Technical Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Technical Support across the Scotland region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Aberdeen +22 14 £27,125 -33.02%
Edinburgh -21 4 £22,000 -26.66%
Dundee +12 1 - -
Stirling -22 1 £26,000 +40.54%
Scottish Borders - 1 £20,000 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 24 October 2014, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 19 (43.18%) ITIL
2 13 (29.55%) Apple
3 11 (25.00%) Windows
4 10 (22.73%) Retail
4 10 (22.73%) Time Management
5 9 (20.45%) Incident Management
5 9 (20.45%) Microsoft
5 9 (20.45%) Active Directory
6 8 (18.18%) Cisco
6 8 (18.18%) VPN
6 8 (18.18%) Linux
6 8 (18.18%) COM
6 8 (18.18%) Java
6 8 (18.18%) Juniper
6 8 (18.18%) Finance
6 8 (18.18%) Analytical Skills
7 7 (15.91%) Service Delivery
8 6 (13.64%) .NET
8 6 (13.64%) MS Office
8 6 (13.64%) Computer Science
9 5 (11.36%) FrontRange
9 5 (11.36%) Software Engineering
9 5 (11.36%) VMware
9 5 (11.36%) Information Security
9 5 (11.36%) VMware Infrastructure
9 5 (11.36%) Transition Management
9 5 (11.36%) Coaching
9 5 (11.36%) Postgraduate
9 5 (11.36%) SLA
9 5 (11.36%) Lotus

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 24 October 2014, IT jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (9.09%) IIS
1 4 (9.09%) Lync
2 3 (6.82%) IBM Notes
3 2 (4.55%) Lotus Domino
Applications
1 6 (13.64%) MS Office
2 1 (2.27%) MS Excel
Communications & Networking
1 8 (18.18%) VPN
2 4 (9.09%) DNS
2 4 (9.09%) xDSL
2 4 (9.09%) Junos
2 4 (9.09%) ADSL
2 4 (9.09%) LAN
2 4 (9.09%) VoIP
2 4 (9.09%) WAN
2 4 (9.09%) POP3
2 4 (9.09%) SMTP
2 4 (9.09%) Ethernet
2 4 (9.09%) Internet
2 4 (9.09%) MPLS
2 4 (9.09%) Firewall
2 4 (9.09%) LLU
2 4 (9.09%) IMAP
2 4 (9.09%) Cisco PIX
2 4 (9.09%) Cisco ASA
3 1 (2.27%) NAS
3 1 (2.27%) Structured Cabling
Database & Business Intelligence
1 1 (2.27%) SQL Server
General
1 10 (22.73%) Retail
2 8 (18.18%) Finance
3 4 (9.09%) Telecoms
3 4 (9.09%) Games
4 2 (4.55%) French Language
5 1 (2.27%) German Language
5 1 (2.27%) Publishing
5 1 (2.27%) Front Office
5 1 (2.27%) Electronics
Libraries, Frameworks & Software Standards
1 8 (18.18%) COM
2 6 (13.64%) .NET
Miscellaneous
1 8 (18.18%) Analytical Skills
2 6 (13.64%) Computer Science
3 5 (11.36%) Management Information System
4 2 (4.55%) Blackberry
5 1 (2.27%) Mainframe
5 1 (2.27%) AS400
5 1 (2.27%) IBM Mainframe
Operating Systems
1 11 (25.00%) Windows
2 8 (18.18%) Linux
3 3 (6.82%) Windows 7
4 2 (4.55%) Windows XP
5 1 (2.27%) Windows Server 2003
5 1 (2.27%) Windows Server 2008
5 1 (2.27%) Apple iOS
5 1 (2.27%) UNIX
Processes & Methodologies
1 19 (43.18%) ITIL
2 10 (22.73%) Time Management
3 9 (20.45%) Incident Management
4 7 (15.91%) Service Delivery
5 5 (11.36%) Information Security
5 5 (11.36%) Transition Management
5 5 (11.36%) Software Engineering
5 5 (11.36%) Coaching
6 4 (9.09%) Service Management
7 2 (4.55%) Data Analysis
7 2 (4.55%) Line Management
7 2 (4.55%) Performance Management
8 1 (2.27%) Mobile Device Management
8 1 (2.27%) User Acceptance Testing
8 1 (2.27%) Investment Management
8 1 (2.27%) Content Management
8 1 (2.27%) Configuration Management
8 1 (2.27%) Change Management
8 1 (2.27%) ITSM
8 1 (2.27%) Workflow
Programming Languages
1 8 (18.18%) Java
2 3 (6.82%) JavaScript
2 3 (6.82%) PHP
3 2 (4.55%) VBA
4 1 (2.27%) SQL
Qualifications
1 5 (11.36%) Postgraduate
2 4 (9.09%) CCNA
2 4 (9.09%) Cisco Certification
2 4 (9.09%) JNCIA
3 2 (4.55%) Degree
4 1 (2.27%) MCITP
Quality Assurance & Compliance
1 5 (11.36%) SLA
System Software
1 9 (20.45%) Active Directory
2 5 (11.36%) VMware Infrastructure
Systems Management
1 4 (9.09%) SolarWinds Orion
2 1 (2.27%) SCCM
Vendors
1 13 (29.55%) Apple
2 9 (20.45%) Microsoft
3 8 (18.18%) Cisco
3 8 (18.18%) Juniper
4 5 (11.36%) Lotus
4 5 (11.36%) VMware
4 5 (11.36%) FrontRange
5 4 (9.09%) SolarWinds
6 2 (4.55%) Intel
7 1 (2.27%) Citrix
7 1 (2.27%) IBM
7 1 (2.27%) Charles River