Technical Support Jobs in Scotland

Technical Support
UK > Scotland

The median Technical Support salary in Scotland is £30,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 250 184 218
Rank change year-on-year -66 +34 -43
Permanent jobs requiring a Technical Support 34 37 28
As % of all permanent jobs advertised in Scotland 0.51% 0.78% 0.49%
As % of the Job Titles category 0.52% 0.87% 0.51%
Number of salaries quoted 27 17 15
10th Percentile £25,750 £29,550 -
25th Percentile £28,250 £36,000 £18,068
Median annual salary (50th Percentile) £30,000 £45,000 £21,000
Median % change year-on-year -33.33% +114.29% -8.70%
75th Percentile £42,500 £50,000 £38,750
90th Percentile £45,000 £51,250 £48,750
UK median annual salary £33,500 £37,500 £31,500
% change year-on-year -10.67% +19.05% -

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,502 4,276 5,494
% of permanent jobs with a recognized job title 96.84% 90.27% 96.25%
Number of salaries quoted 2,614 2,326 2,955
10th Percentile £27,825 £31,785 £28,500
25th Percentile £40,000 £41,250 £38,635
Median annual salary (50th Percentile) £52,500 £57,500 £52,500
Median % change year-on-year -8.70% +9.52% +10.53%
75th Percentile £65,000 £73,750 £66,250
90th Percentile £80,000 £85,000 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Technical Support
Job Vacancy Trend in Scotland

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Technical Support in Scotland

Technical Support
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Technical Support in Scotland.

Salary trend for Technical Support in Scotland

Technical Support
Salary Histogram in Scotland

Salary distribution for jobs citing Technical Support in Scotland over the 6 months to 27 April 2024.

Salary histogram for Technical Support in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Scotland region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Fife - 8 £40,000 - 6
Edinburgh +32 7 £40,000 -11.11%
Aberdeen -4 7 £26,500 -47.00%
Glasgow -113 5 £45,000 +5.88% 1
East Ayrshire - 3 £29,500 -
Renfrewshire - 2 £31,000 -
Aberdeenshire +7 1 - -
Dundee -12 1 - -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 27 April 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Technical Support in the job title.

1 14 (41.18%) Microsoft
2 13 (38.24%) Azure
2 13 (38.24%) Social Skills
3 11 (32.35%) Customer Service
4 10 (29.41%) French Language
5 9 (26.47%) Microsoft 365
6 8 (23.53%) AWS
7 7 (20.59%) German Language
7 7 (20.59%) WAN
7 7 (20.59%) Windows
8 6 (17.65%) Problem-Solving
9 5 (14.71%) Collaborative Working
9 5 (14.71%) Windows 10
9 5 (14.71%) Windows Server
9 5 (14.71%) Entra ID
9 5 (14.71%) Active Directory
9 5 (14.71%) Wireless
9 5 (14.71%) SLA
9 5 (14.71%) Analytical Skills
10 4 (11.76%) OneDrive
10 4 (11.76%) Cybersecurity
10 4 (11.76%) Microsoft Intune
10 4 (11.76%) Billing
10 4 (11.76%) Telecoms
10 4 (11.76%) Disaster Recovery
10 4 (11.76%) SharePoint
10 4 (11.76%) Microsoft Exchange
10 4 (11.76%) ConnectWise
10 4 (11.76%) Organisational Skills
11 3 (8.82%) Critical Thinking

Technical Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) Microsoft Exchange
1 4 (11.76%) SharePoint
Applications
1 1 (2.94%) Microsoft Office
Business Applications
1 1 (2.94%) Dynamics CRM
Cloud Services
1 13 (38.24%) Azure
2 9 (26.47%) Microsoft 365
3 8 (23.53%) AWS
4 5 (14.71%) Entra ID
5 4 (11.76%) OneDrive
6 1 (2.94%) SaaS
Communications & Networking
1 7 (20.59%) WAN
2 5 (14.71%) Wireless
3 3 (8.82%) LAN
3 3 (8.82%) Remote Desktop
3 3 (8.82%) TCP/IP
3 3 (8.82%) VLAN
4 2 (5.88%) DHCP
5 1 (2.94%) SMS
General
1 13 (38.24%) Social Skills
2 10 (29.41%) French Language
3 7 (20.59%) German Language
4 5 (14.71%) Analytical Skills
5 4 (11.76%) Billing
5 4 (11.76%) Organisational Skills
5 4 (11.76%) Telecoms
6 3 (8.82%) Public Sector
7 2 (5.88%) Italian Language
7 2 (5.88%) Manufacturing
7 2 (5.88%) Spanish Language
8 1 (2.94%) Inclusion and Diversity
8 1 (2.94%) Presentation Skills
Miscellaneous
1 1 (2.94%) Self-Motivation
Operating Systems
1 7 (20.59%) Windows
2 5 (14.71%) Windows 10
2 5 (14.71%) Windows Server
3 3 (8.82%) Linux
4 1 (2.94%) Windows Server 2012
4 1 (2.94%) Windows Server 2016
4 1 (2.94%) Windows Server 2019
Processes & Methodologies
1 11 (32.35%) Customer Service
2 6 (17.65%) Problem-Solving
3 5 (14.71%) Collaborative Working
4 4 (11.76%) Cybersecurity
4 4 (11.76%) Disaster Recovery
5 3 (8.82%) Agile
5 3 (8.82%) Critical Thinking
5 3 (8.82%) Innovative Thinking
5 3 (8.82%) Root Cause Analysis
6 2 (5.88%) Logistics
6 2 (5.88%) Manufacturing Engineering
7 1 (2.94%) Business Strategy
7 1 (2.94%) Configuration Management
7 1 (2.94%) CRM
7 1 (2.94%) Network Design
7 1 (2.94%) Service Management
7 1 (2.94%) Ticket Management
Programming Languages
1 1 (2.94%) SQL
Qualifications
1 3 (8.82%) HND
Quality Assurance & Compliance
1 5 (14.71%) SLA
2 3 (8.82%) Disclosure Scotland
System Software
1 5 (14.71%) Active Directory
2 3 (8.82%) Hyper-V
2 3 (8.82%) VMware Infrastructure
Systems Management
1 4 (11.76%) Microsoft Intune
Vendors
1 14 (41.18%) Microsoft
2 4 (11.76%) ConnectWise
3 3 (8.82%) VMware
4 1 (2.94%) Cisco
4 1 (2.94%) Juniper