The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 70 88 64
Rank change year-on-year
+18 -24
Permanent jobs requiring a Service Desk Analyst 17 4 21
As % of all permanent IT jobs located in Essex 1.55% 0.36% 2.17%
As % of the Job Titles category 1.63% 0.38% 2.24%
Number of salaries quoted 16 4 11
Average salary £26,000 £21,000 £22,000
Average salary % change year-on-year
+23.80% -4.54%
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1041 1059 938
As % of all permanent IT jobs located in Essex 94.98% 96.01% 97.00%
Number of salaries quoted 834 849 813
Average salary £40,000 £42,500 £35,000
Average salary % change year-on-year
-5.88% +21.42%
90% offered a salary of more than £24,500 £27,500 £22,500
10% offered a salary of more than £60,000 £55,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Essex

Service Desk Analyst
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Essex region.

Service Desk Analyst Salary Trend in Essex

Service Desk Analyst
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Essex region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Brentwood +7 8 £20,000 -4.76%
Colchester - 7 £32,000 - 2
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Essex

For the 6 months to 19 September 2014, IT jobs across the Essex region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 34 (87.18%) Active Directory
2 21 (53.85%) MS Office
2 21 (53.85%) ITIL
3 19 (48.72%) MS Exchange
4 17 (43.59%) Windows
4 17 (43.59%) Citrix
4 17 (43.59%) MS Excel
5 16 (41.03%) VoIP
6 15 (38.46%) Problem Management
6 15 (38.46%) Exchange Server 2007
7 14 (35.90%) Incident Management
7 14 (35.90%) Windows XP
8 13 (33.33%) Change Control
9 8 (20.51%) Finance
10 6 (15.38%) Microsoft
10 6 (15.38%) Microsoft Certification
11 5 (12.82%) ITIL Certification
12 3 (7.69%) DNS
12 3 (7.69%) SLA
12 3 (7.69%) Cisco
12 3 (7.69%) DHCP
12 3 (7.69%) MCSA
12 3 (7.69%) Windows 7
12 3 (7.69%) Office 365
13 2 (5.13%) MS PowerPoint
13 2 (5.13%) Degree
13 2 (5.13%) Computer Science
13 2 (5.13%) LANDesk
14 1 (2.56%) SQL
14 1 (2.56%) Service Management

Service Desk Analyst
Top Related IT Skills in Essex by Category

For the 6 months to 19 September 2014, IT jobs across the Essex region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (48.72%) MS Exchange
2 15 (38.46%) Exchange Server 2007
Applications
1 21 (53.85%) MS Office
2 17 (43.59%) MS Excel
3 2 (5.13%) MS PowerPoint
Cloud Services
1 3 (7.69%) Office 365
Communications & Networking
1 16 (41.03%) VoIP
2 3 (7.69%) DHCP
2 3 (7.69%) DNS
3 1 (2.56%) VPN
General
1 8 (20.51%) Finance
Miscellaneous
1 2 (5.13%) Computer Science
2 1 (2.56%) Analytical Skills
Operating Systems
1 17 (43.59%) Windows
2 14 (35.90%) Windows XP
3 3 (7.69%) Windows 7
Processes & Methodologies
1 21 (53.85%) ITIL
2 15 (38.46%) Problem Management
3 14 (35.90%) Incident Management
4 13 (33.33%) Change Control
5 1 (2.56%) Capacity Management
5 1 (2.56%) Time Management
5 1 (2.56%) Service Management
5 1 (2.56%) Change Management
Programming Languages
1 1 (2.56%) SQL
Qualifications
1 6 (15.38%) Microsoft Certification
2 5 (12.82%) ITIL Certification
3 3 (7.69%) MCSA
4 2 (5.13%) Degree
5 1 (2.56%) MCP
Quality Assurance & Compliance
1 3 (7.69%) SLA
System Software
1 34 (87.18%) Active Directory
Vendors
1 17 (43.59%) Citrix
2 6 (15.38%) Microsoft
3 3 (7.69%) Cisco
4 2 (5.13%) LANDesk