The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Essex region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 74 106 88
Rank change year-on-year
+32 -18
Permanent jobs requiring a Service Desk Analyst 7 5 16
As % of all permanent IT jobs located in Essex 0.736% 0.359% 1.240%
As % of the Job Titles category 0.755% 0.370% 1.310%
Number of salaries quoted 7 3 8
Average salary £30,000 £25,000 £30,000
Average salary % change year-on-year
+20.00% -16.66%
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Essex
Permanent IT job ads with a match in the
Job Titles category
927 1353 1221
As % of all permanent IT jobs located in Essex 97.48% 97.13% 94.65%
Number of salaries quoted 802 1096 1007
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £27,500 £24,000 £24,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
East of England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Essex region as a proportion of the total demand within the Job Titles category.

Essex Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Essex region.

Essex Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Essex region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Colchester - 5 £30,000 -
Harlow - 1 £25,000 -
Brentwood - 1 £20,000 -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Essex region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (90.00%) Active Directory
2 13 (65.00%) ITIL
2 13 (65.00%) MS Office
3 12 (60.00%) Citrix
4 9 (45.00%) Incident Management
5 7 (35.00%) Hebrew Language
5 7 (35.00%) ITIL Certification
6 6 (30.00%) Microsoft Certification
6 6 (30.00%) Windows XP
6 6 (30.00%) MS Exchange
6 6 (30.00%) Windows
6 6 (30.00%) MCSA
6 6 (30.00%) Spanish Language
6 6 (30.00%) Microsoft
6 6 (30.00%) Service Management
6 6 (30.00%) Manufacturing
6 6 (30.00%) Exchange Server 2007
6 6 (30.00%) Windows 7
6 6 (30.00%) French Language
7 5 (25.00%) Italian Language
7 5 (25.00%) VoIP
8 4 (20.00%) Problem Management
9 3 (15.00%) MS Excel
9 3 (15.00%) Change Control
10 2 (10.00%) SLA
10 2 (10.00%) Blackberry Enterprise Server
11 1 (5.000%) Project Management
11 1 (5.000%) Change Management
11 1 (5.000%) Finance
11 1 (5.000%) Danish Language

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Essex region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (30.00%) MS Exchange
1 6 (30.00%) Exchange Server 2007
2 2 (10.00%) Blackberry Enterprise Server
Applications
1 13 (65.00%) MS Office
2 3 (15.00%) MS Excel
Communications & Networking
1 5 (25.00%) VoIP
2 1 (5.000%) WAN
2 1 (5.000%) Internet
2 1 (5.000%) LAN
General
1 7 (35.00%) Hebrew Language
2 6 (30.00%) Spanish Language
2 6 (30.00%) Manufacturing
2 6 (30.00%) French Language
3 5 (25.00%) Italian Language
4 1 (5.000%) Finance
4 1 (5.000%) Danish Language
Operating Systems
1 6 (30.00%) Windows
1 6 (30.00%) Windows XP
1 6 (30.00%) Windows 7
Processes & Methodologies
1 13 (65.00%) ITIL
2 9 (45.00%) Incident Management
3 6 (30.00%) Service Management
4 4 (20.00%) Problem Management
5 3 (15.00%) Change Control
6 1 (5.000%) Time Management
6 1 (5.000%) Change Management
6 1 (5.000%) ERP
6 1 (5.000%) Project Management
Qualifications
1 7 (35.00%) ITIL Certification
2 6 (30.00%) MCSA
2 6 (30.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 18 (90.00%) Active Directory
Vendors
1 12 (60.00%) Citrix
2 6 (30.00%) Microsoft
3 1 (5.000%) Oracle
3 1 (5.000%) SAP