The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 227 208 224
Rank change year-on-year
-19 +16
Permanent jobs requiring a Service Desk Analyst 41 69 41
As % of all permanent IT jobs located in the East of England 0.53% 0.83% 0.51%
As % of the Job Titles category 0.55% 0.87% 0.54%
Number of salaries quoted 36 63 38
Average salary £21,000 £23,500 £22,000
Average salary % change year-on-year
-10.63% +6.81%
90% offered a salary of more than £19,000 £18,750 £18,750
10% offered a salary of more than £25,500 £32,000 £25,000
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7423 7929 7632
As % of all permanent IT jobs located in the East of England 95.61% 95.28% 95.16%
Number of salaries quoted 6166 6658 6616
Average salary £42,000 £41,500 £40,000
Average salary % change year-on-year
+1.20% +3.75%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 30 June 2015.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +23 16 £20,500 -4.65% 1
Hertfordshire -8 14 £25,500 +6.25% 1
Bedfordshire +17 10 £20,500 -2.38% 1
Essex -12 6 £24,000 -17.24%
Norfolk +3 1 £15,000 -34.78%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 30 June 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 35 (41.67%) ITIL
2 34 (40.48%) Windows
2 34 (40.48%) Microsoft
3 32 (38.10%) MS Office
3 32 (38.10%) Active Directory
4 29 (34.52%) MS Excel
5 21 (25.00%) Citrix
6 14 (16.67%) Windows XP
7 13 (15.48%) Finance
8 11 (13.10%) SLA
8 11 (13.10%) Time Management
9 10 (11.90%) MS PowerPoint
10 9 (10.71%) Retail
10 9 (10.71%) Telecoms
11 8 (9.52%) Microsoft Certification
11 8 (9.52%) MS Exchange
11 8 (9.52%) Windows 7
11 8 (9.52%) Analytical Skills
12 7 (8.33%) Banking
12 7 (8.33%) MCP
12 7 (8.33%) Cisco
12 7 (8.33%) Management Information System
13 6 (7.14%) Service Delivery
13 6 (7.14%) Financial Institution
13 6 (7.14%) SQL
13 6 (7.14%) Windows Server 2008
13 6 (7.14%) Windows Server 2012
14 5 (5.95%) Degree
15 4 (4.76%) Change Management
15 4 (4.76%) NetApp

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 30 June 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.52%) MS Exchange
2 4 (4.76%) IBM Notes
3 3 (3.57%) Exchange Server 2007
4 1 (1.19%) IIS
Applications
1 32 (38.10%) MS Office
2 29 (34.52%) MS Excel
3 10 (11.90%) MS PowerPoint
Business Applications
1 1 (1.19%) Remedy ITSM
Cloud Services
1 2 (2.38%) Cloud Computing
1 2 (2.38%) SaaS
1 2 (2.38%) PaaS
1 2 (2.38%) IaaS
2 1 (1.19%) Office 365
Communications & Networking
1 3 (3.57%) VoIP
1 3 (3.57%) TCP/IP
1 3 (3.57%) Wi-Fi
2 2 (2.38%) VPN
2 2 (2.38%) DNS
2 2 (2.38%) DHCP
3 1 (1.19%) Ethernet
3 1 (1.19%) WLAN
3 1 (1.19%) WAN
3 1 (1.19%) Internet
3 1 (1.19%) LAN
Database & Business Intelligence
1 4 (4.76%) SQL Server
1 4 (4.76%) Crystal Reports
General
1 13 (15.48%) Finance
2 9 (10.71%) Retail
2 9 (10.71%) Telecoms
3 7 (8.33%) Banking
4 6 (7.14%) Financial Institution
5 3 (3.57%) Retail Banking
6 1 (1.19%) French Language
6 1 (1.19%) Italian Language
6 1 (1.19%) Front Office
6 1 (1.19%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.19%) J2EE
Miscellaneous
1 8 (9.52%) Analytical Skills
2 7 (8.33%) Management Information System
3 3 (3.57%) AS400
3 3 (3.57%) iSeries
3 3 (3.57%) Mathematics
3 3 (3.57%) Video Conferencing
4 2 (2.38%) Blackberry
4 2 (2.38%) Social Media
4 2 (2.38%) iPad
5 1 (1.19%) Mobile App
5 1 (1.19%) PDA
5 1 (1.19%) Statistics
5 1 (1.19%) iPhone
Operating Systems
1 34 (40.48%) Windows
2 14 (16.67%) Windows XP
3 8 (9.52%) Windows 7
4 6 (7.14%) Windows Server 2008
4 6 (7.14%) Windows Server 2012
5 4 (4.76%) Windows 8
5 4 (4.76%) Linux
6 3 (3.57%) UNIX
7 2 (2.38%) Solaris
8 1 (1.19%) Windows Server 2003
8 1 (1.19%) Windows Vista
8 1 (1.19%) Android
Processes & Methodologies
1 35 (41.67%) ITIL
2 11 (13.10%) Time Management
3 6 (7.14%) Service Delivery
4 4 (4.76%) Change Management
4 4 (4.76%) Project Management
4 4 (4.76%) Data Protection
4 4 (4.76%) Incident Management
5 2 (2.38%) Open Source
5 2 (2.38%) Continuous Improvement
5 2 (2.38%) Service Management
5 2 (2.38%) ITSM
6 1 (1.19%) Balanced Scorecard
6 1 (1.19%) Asset Management
6 1 (1.19%) Document Management
6 1 (1.19%) Configuration Management
6 1 (1.19%) Mentoring
6 1 (1.19%) IT Asset Management
6 1 (1.19%) Data Entry
Programming Languages
1 6 (7.14%) SQL
2 1 (1.19%) T-SQL
2 1 (1.19%) Java
Qualifications
1 8 (9.52%) Microsoft Certification
2 7 (8.33%) MCP
3 5 (5.95%) Degree
4 4 (4.76%) ITIL Foundation Certificate
5 3 (3.57%) MCSA
5 3 (3.57%) CCNA
5 3 (3.57%) Cisco Certification
5 3 (3.57%) MCTS
6 2 (2.38%) MCDST
6 2 (2.38%) ITIL Certification
7 1 (1.19%) ECDL
7 1 (1.19%) SC Cleared
7 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 11 (13.10%) SLA
System Software
1 32 (38.10%) Active Directory
2 3 (3.57%) MetaFrame
3 2 (2.38%) VMware Infrastructure
3 2 (2.38%) Hyper-V
Systems Management
1 3 (3.57%) Norton AntiVirus
2 1 (1.19%) SCCM
Vendors
1 34 (40.48%) Microsoft
2 21 (25.00%) Citrix
3 7 (8.33%) Cisco
4 4 (4.76%) NetApp
4 4 (4.76%) Lotus
4 4 (4.76%) Tieto
5 3 (3.57%) VMware
5 3 (3.57%) JD Edwards
5 3 (3.57%) Symantec
5 3 (3.57%) Oracle
6 2 (2.38%) Avaya
6 2 (2.38%) Sun
6 2 (2.38%) HP
7 1 (1.19%) EMC
7 1 (1.19%) Remedy
7 1 (1.19%) LANDesk
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 6 days ago
Sandy, Bedfordshire
RSPB
Salary: £17,000 - £22,000 pa
Posted: 25 days ago