The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 177 235 213
Rank change year-on-year
+58 -22
Permanent jobs requiring a Service Desk Analyst 67 47 76
As % of all permanent IT jobs located in the East of England 1.03% 0.60% 0.91%
As % of the Job Titles category 1.07% 0.62% 0.94%
Number of salaries quoted 65 40 70
Median salary £20,500 £21,500 £22,000
Median salary % change year-on-year
-4.65% -2.27%
90% offered a salary of more than £17,850 £19,000 £18,750
10% offered a salary of more than £26,574 £27,500 £32,000
UK excluding London median salary £21,500 £22,000 £22,000
% change year-on-year
-2.27% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6256 7560 8074
As % of all permanent IT jobs located in the East of England 96.00% 97.31% 96.94%
Number of salaries quoted 5340 6266 6766
Median salary £44,000 £40,000 £41,500
Median salary % change year-on-year
+10.00% -3.61%
90% offered a salary of more than £26,000 £25,000 £25,573
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 1 July 2016.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +25 19 £21,500 -15.68% 1
Essex +22 15 £20,500 -14.58% 2
Bedfordshire +17 10 £18,000 -12.19% 2
Norfolk +14 8 £23,000 +53.33%
Suffolk - 8 £20,500 -
Cambridgeshire -13 7 £19,000 -7.31% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 1 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 59 (56.73%) Active Directory
2 56 (53.85%) ITIL
3 49 (47.12%) Windows
3 49 (47.12%) Microsoft
4 48 (46.15%) MS Office
5 35 (33.65%) MS Excel
6 29 (27.88%) SLA
7 22 (21.15%) Windows 7
8 20 (19.23%) Office 365
8 20 (19.23%) A+ Certification
9 19 (18.27%) Citrix
9 19 (18.27%) MS Exchange
10 18 (17.31%) Analytical Skills
11 16 (15.38%) ITIL V3
12 15 (14.42%) Windows 8
13 12 (11.54%) Microsoft Certification
14 11 (10.58%) MCP
15 10 (9.62%) LAN
15 10 (9.62%) Windows XP
15 10 (9.62%) WAN
15 10 (9.62%) Network+ Certification
15 10 (9.62%) Windows Server
15 10 (9.62%) Remote Desktop
16 9 (8.65%) Cisco
16 9 (8.65%) SharePoint
17 8 (7.69%) Progress
17 8 (7.69%) Project Management
17 8 (7.69%) Remedy
17 8 (7.69%) Telecoms
17 8 (7.69%) Logistics

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (18.27%) MS Exchange
2 9 (8.65%) SharePoint
3 2 (1.92%) Skype for Business
4 1 (0.96%) Blackberry Enterprise Server
4 1 (0.96%) Exchange Server 2003
4 1 (0.96%) Exchange Server 2010
4 1 (0.96%) Exchange Server 2013
4 1 (0.96%) IBM Notes
4 1 (0.96%) Office Communications Server
Applications
1 48 (46.15%) MS Office
2 35 (33.65%) MS Excel
Business Applications
1 3 (2.88%) SystmOne
2 2 (1.92%) Lorenzo
3 1 (0.96%) Dynamics CRM
Cloud Services
1 20 (19.23%) Office 365
2 1 (0.96%) Google Apps
Communications & Networking
1 10 (9.62%) LAN
1 10 (9.62%) Remote Desktop
1 10 (9.62%) WAN
2 7 (6.73%) TCP/IP
3 5 (4.81%) DHCP
3 5 (4.81%) DNS
4 3 (2.88%) VoIP
4 3 (2.88%) VPN
4 3 (2.88%) Wireless
5 1 (0.96%) Internet
5 1 (0.96%) Intranet
Database & Business Intelligence
1 2 (1.92%) SQL Server
2 1 (0.96%) Crystal Reports
2 1 (0.96%) Oracle Reports
Development Applications
1 1 (0.96%) JIRA
General
1 8 (7.69%) Telecoms
2 6 (5.77%) Finance
3 5 (4.81%) German Language
4 4 (3.85%) French Language
4 4 (3.85%) Italian Language
5 3 (2.88%) Welsh Language
6 1 (0.96%) Banking
6 1 (0.96%) Local Government
6 1 (0.96%) Manufacturing
6 1 (0.96%) Retail
6 1 (0.96%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (2.88%) CSS
1 3 (2.88%) HTML
2 1 (0.96%) .NET
Miscellaneous
1 18 (17.31%) Analytical Skills
2 7 (6.73%) Driving Licence
2 7 (6.73%) Mathematics
3 6 (5.77%) Video Conferencing
4 4 (3.85%) iPad
5 3 (2.88%) NHS
6 1 (0.96%) Blackberry
6 1 (0.96%) Management Information System
Operating Systems
1 49 (47.12%) Windows
2 22 (21.15%) Windows 7
3 15 (14.42%) Windows 8
4 10 (9.62%) Windows Server
4 10 (9.62%) Windows XP
5 5 (4.81%) Mac OS
6 2 (1.92%) Windows Server 2008
6 2 (1.92%) Windows Server 2012
6 2 (1.92%) Windows Vista
7 1 (0.96%) Windows 10
7 1 (0.96%) Windows Server 2003
Processes & Methodologies
1 56 (53.85%) ITIL
2 16 (15.38%) ITIL V3
3 8 (7.69%) Logistics
3 8 (7.69%) Performance Monitoring
3 8 (7.69%) Project Management
4 6 (5.77%) Agile Software Development
4 6 (5.77%) Continuous Improvement
4 6 (5.77%) Time Management
5 5 (4.81%) Analytics
5 5 (4.81%) Data Analytics
5 5 (4.81%) Mentoring
5 5 (4.81%) Service Management
5 5 (4.81%) Test Strategy
6 4 (3.85%) Incident Management
6 4 (3.85%) Problem Management
6 4 (3.85%) User Acceptance Testing
7 3 (2.88%) Change Management
8 2 (1.92%) Root Cause Analysis
8 2 (1.92%) Service Delivery
8 2 (1.92%) Test Scripting
Programming Languages
1 6 (5.77%) C
2 5 (4.81%) SQL
3 2 (1.92%) PL/SQL
4 1 (0.96%) VB
4 1 (0.96%) VBScript
Qualifications
1 20 (19.23%) A+ Certification
2 12 (11.54%) Microsoft Certification
3 11 (10.58%) MCP
4 10 (9.62%) Network+ Certification
5 3 (2.88%) CCNP
5 3 (2.88%) Cisco Certification
5 3 (2.88%) DBS Check
5 3 (2.88%) Degree
6 2 (1.92%) CCA
6 2 (1.92%) Citrix Certification
6 2 (1.92%) ITIL Certification
6 2 (1.92%) Security Cleared
6 2 (1.92%) VMware Certified Professional (VCP)
7 1 (0.96%) HND
7 1 (0.96%) ITIL Foundation Certificate
7 1 (0.96%) MCSE
Quality Assurance & Compliance
1 29 (27.88%) SLA
2 5 (4.81%) QA
System Software
1 59 (56.73%) Active Directory
Systems Management
1 7 (6.73%) SCCM
Vendors
1 49 (47.12%) Microsoft
2 19 (18.27%) Citrix
3 9 (8.65%) Cisco
4 8 (7.69%) Progress
4 8 (7.69%) Remedy
5 5 (4.81%) ServiceNow
6 4 (3.85%) HP
6 4 (3.85%) VMware
7 2 (1.92%) Cerner
8 1 (0.96%) Google
8 1 (0.96%) LANDesk
8 1 (0.96%) Lotus
8 1 (0.96%) Oracle
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: Yesterday
Bedfordshire
Capita plc
Salary: £17000 - £17500 per annum + Benefits
Posted: 2 days ago
Luton, Bedfordshire
SPS Resourcing
Salary: From £22,000 to £28,000 per annum includes Training, Bonus & Benefits
Posted: 5 days ago
Essex
Capita Internal Resourcing
Salary: £16500.00 - £17500.00 per annum
Posted: 16 days ago