The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 203 224 226
Rank change year-on-year
+21 +2
Permanent jobs requiring a Service Desk Analyst 55 32 50
As % of all permanent IT jobs located in the East of England 0.76% 0.45% 0.61%
As % of the Job Titles category 0.79% 0.47% 0.64%
Number of salaries quoted 50 29 41
Average salary £22,500 £22,000 £22,000
Average salary % change year-on-year
+2.27% -
90% offered a salary of more than £18,000 £16,450 £17,042
10% offered a salary of more than £32,000 £40,000 £30,000
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6976 6851 7835
As % of all permanent IT jobs located in the East of England 95.86% 95.75% 95.12%
Number of salaries quoted 5618 5611 6746
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,500
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 4 March 2015.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +5 13 £23,000 +21.05% 2
Hertfordshire -6 13 £23,000 -16.36% 2
Bedfordshire +22 11 £22,500 -28.00% 1
Essex -6 9 £32,000 +48.83%
Suffolk +2 6 £22,500 +2.27% 1
Norfolk +3 3 £20,500 +3.79%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 4 March 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 118 (73.75%) ITIL
2 88 (55.00%) Windows
3 85 (53.13%) Microsoft
4 75 (46.88%) MS Excel
5 66 (41.25%) Active Directory
6 58 (36.25%) MS Office
7 45 (28.13%) Windows XP
8 40 (25.00%) SLA
9 31 (19.38%) Windows 7
10 29 (18.13%) Citrix
10 29 (18.13%) Microsoft Certification
11 26 (16.25%) Service Delivery
12 24 (15.00%) MS PowerPoint
13 22 (13.75%) MS Exchange
13 22 (13.75%) VoIP
14 17 (10.63%) ITIL Certification
14 17 (10.63%) Finance
15 16 (10.00%) ITIL Foundation Certificate
16 15 (9.38%) Analytical Skills
16 15 (9.38%) Exchange Server 2007
17 13 (8.13%) MCSA
18 9 (5.63%) Incident Management
19 8 (5.00%) Time Management
19 8 (5.00%) MCITP
19 8 (5.00%) VMware
19 8 (5.00%) Law
19 8 (5.00%) Linux
20 7 (4.38%) Service Management
20 7 (4.38%) MCP
20 7 (4.38%) WAN

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 4 March 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (13.75%) MS Exchange
2 15 (9.38%) Exchange Server 2007
3 1 (0.63%) Lync
3 1 (0.63%) Blackberry Enterprise Server
3 1 (0.63%) IBM Notes
3 1 (0.63%) IIS
Applications
1 75 (46.88%) MS Excel
2 58 (36.25%) MS Office
3 24 (15.00%) MS PowerPoint
Business Applications
1 1 (0.63%) Dynamics CRM
1 1 (0.63%) Remedy ITSM
Cloud Services
1 6 (3.75%) SaaS
1 6 (3.75%) PaaS
1 6 (3.75%) IaaS
2 3 (1.88%) Cloud Computing
3 1 (0.63%) Office 365
Communications & Networking
1 22 (13.75%) VoIP
2 7 (4.38%) WAN
2 7 (4.38%) LAN
3 5 (3.13%) DNS
4 4 (2.50%) TCP/IP
4 4 (2.50%) VPN
4 4 (2.50%) DHCP
4 4 (2.50%) Internet
4 4 (2.50%) Wi-Fi
5 2 (1.25%) Firewall
6 1 (0.63%) Wireless
6 1 (0.63%) DSL
6 1 (0.63%) MPLS
6 1 (0.63%) Ethernet
6 1 (0.63%) HTTP
6 1 (0.63%) ADSL
Database & Business Intelligence
1 4 (2.50%) SQL Server
General
1 17 (10.63%) Finance
2 8 (5.00%) Law
3 4 (2.50%) Telecoms
3 4 (2.50%) Banking
3 4 (2.50%) Retail
4 3 (1.88%) Retail Banking
5 1 (0.63%) Marketing
5 1 (0.63%) Local Government
5 1 (0.63%) Manufacturing
5 1 (0.63%) French Language
5 1 (0.63%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.63%) WAP
1 1 (0.63%) J2EE
1 1 (0.63%) HTML
Miscellaneous
1 15 (9.38%) Analytical Skills
2 6 (3.75%) Open Source
3 4 (2.50%) CMDB
4 3 (1.88%) iPad
4 3 (1.88%) Video Conferencing
4 3 (1.88%) iSeries
4 3 (1.88%) Blackberry
5 2 (1.25%) Management Information System
5 2 (1.25%) iPhone
5 2 (1.25%) Computer Science
5 2 (1.25%) PDA
6 1 (0.63%) Statistics
6 1 (0.63%) Social Media
Operating Systems
1 88 (55.00%) Windows
2 45 (28.13%) Windows XP
3 31 (19.38%) Windows 7
4 8 (5.00%) Linux
5 7 (4.38%) Windows Server 2008
6 6 (3.75%) Windows 8
6 6 (3.75%) Windows Server 2012
7 5 (3.13%) Android
8 4 (2.50%) UNIX
8 4 (2.50%) Windows Phone
9 3 (1.88%) Apple iOS
10 1 (0.63%) Windows Vista
10 1 (0.63%) Windows Server 2003
10 1 (0.63%) Mac OS X
Processes & Methodologies
1 118 (73.75%) ITIL
2 26 (16.25%) Service Delivery
3 9 (5.63%) Incident Management
4 8 (5.00%) Time Management
5 7 (4.38%) Service Management
5 7 (4.38%) Problem Management
6 5 (3.13%) Line Management
6 5 (3.13%) Change Control
7 4 (2.50%) ITSM
7 4 (2.50%) Asset Management
8 3 (1.88%) Agile Software Development
8 3 (1.88%) Change Management
9 2 (1.25%) Mentoring
9 2 (1.25%) Continuous Improvement
10 1 (0.63%) IT Asset Management
10 1 (0.63%) Coaching
10 1 (0.63%) Kalman Filter
10 1 (0.63%) Network Monitoring
10 1 (0.63%) Capacity Management
10 1 (0.63%) Network Management
Programming Languages
1 5 (3.13%) SQL
2 1 (0.63%) C
2 1 (0.63%) Java
2 1 (0.63%) PL/SQL
Qualifications
1 29 (18.13%) Microsoft Certification
2 17 (10.63%) ITIL Certification
3 16 (10.00%) ITIL Foundation Certificate
4 13 (8.13%) MCSA
5 8 (5.00%) MCITP
6 7 (4.38%) MCP
6 7 (4.38%) Degree
7 6 (3.75%) SC Cleared
7 6 (3.75%) Security Cleared
8 4 (2.50%) A+ Certification
9 3 (1.88%) Cisco Certification
9 3 (1.88%) CCNA
10 2 (1.25%) VCP4
11 1 (0.63%) MCTS
11 1 (0.63%) ECDL
11 1 (0.63%) MCSE
Quality Assurance & Compliance
1 40 (25.00%) SLA
System Software
1 66 (41.25%) Active Directory
2 6 (3.75%) VMware Infrastructure
2 6 (3.75%) Hyper-V
Systems Management
1 3 (1.88%) SCCM
2 1 (0.63%) DameWare
2 1 (0.63%) OpenView
Vendors
1 85 (53.13%) Microsoft
2 29 (18.13%) Citrix
3 8 (5.00%) VMware
4 4 (2.50%) Cisco
4 4 (2.50%) HP
5 3 (1.88%) Red Gate
5 3 (1.88%) Dell
5 3 (1.88%) Apple
6 1 (0.63%) Altiris
6 1 (0.63%) Mitel
6 1 (0.63%) Veeam
6 1 (0.63%) SolarWinds
6 1 (0.63%) Symantec
6 1 (0.63%) Remedy
6 1 (0.63%) Avaya
6 1 (0.63%) BMC
6 1 (0.63%) Siemens
6 1 (0.63%) Lotus
6 1 (0.63%) Oracle
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £17k - 24k per year
Posted: Yesterday
Dunstable
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Salary: £24000.00 - £28000.00 per annum
Posted: 7 days ago
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Salary: £20000.00 - £28000.00 per annum
Posted: 25 days ago