The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 229 242 217
Rank change year-on-year
+13 -25
Permanent jobs requiring a Service Desk Analyst 33 41 59
As % of all permanent IT jobs located in the East of England 0.44% 0.48% 0.69%
As % of the Job Titles category 0.45% 0.50% 0.72%
Number of salaries quoted 26 35 48
Average salary £22,000 £24,000 £22,000
Average salary % change year-on-year
-8.33% +9.09%
90% offered a salary of more than £18,000 £15,700 £17,500
10% offered a salary of more than £25,750 £38,400 £27,200
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7271 8227 8200
As % of all permanent IT jobs located in the East of England 96.13% 95.53% 95.92%
Number of salaries quoted 5955 6841 7139
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,548
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 April 2015.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +22 13 £20,500 +9.33% 4
Hertfordshire -16 9 £22,000 -20.00% 2
Bedfordshire +28 6 £22,000 -6.38% 1
Suffolk +11 3 £22,500 +2.27%
Essex -2 2 £20,500 +13.88% 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 24 April 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 83 (69.17%) ITIL
2 59 (49.17%) Windows
2 59 (49.17%) Microsoft
3 57 (47.50%) MS Excel
4 55 (45.83%) Active Directory
5 48 (40.00%) MS Office
6 27 (22.50%) Citrix
7 26 (21.67%) SLA
7 26 (21.67%) Windows XP
8 19 (15.83%) MS Exchange
8 19 (15.83%) Service Delivery
8 19 (15.83%) MS PowerPoint
9 17 (14.17%) Finance
9 17 (14.17%) Microsoft Certification
9 17 (14.17%) VoIP
10 16 (13.33%) Windows 7
11 15 (12.50%) Analytical Skills
12 14 (11.67%) ITIL Foundation Certificate
13 13 (10.83%) Exchange Server 2007
14 12 (10.00%) MCSA
15 10 (8.33%) ITIL Certification
16 9 (7.50%) Windows Server 2008
17 8 (6.67%) Windows Server 2012
17 8 (6.67%) Time Management
17 8 (6.67%) Telecoms
17 8 (6.67%) Linux
18 7 (5.83%) LAN
18 7 (5.83%) MCP
18 7 (5.83%) WAN
18 7 (5.83%) Incident Management

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 24 April 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (15.83%) MS Exchange
2 13 (10.83%) Exchange Server 2007
3 2 (1.67%) IBM Notes
4 1 (0.83%) IIS
4 1 (0.83%) Lync
Applications
1 57 (47.50%) MS Excel
2 48 (40.00%) MS Office
3 19 (15.83%) MS PowerPoint
Business Applications
1 1 (0.83%) Dynamics CRM
Cloud Services
1 6 (5.00%) SaaS
1 6 (5.00%) PaaS
1 6 (5.00%) IaaS
2 3 (2.50%) Cloud Computing
3 2 (1.67%) Office 365
Communications & Networking
1 17 (14.17%) VoIP
2 7 (5.83%) WAN
2 7 (5.83%) LAN
3 5 (4.17%) Wi-Fi
4 4 (3.33%) TCP/IP
5 3 (2.50%) VPN
5 3 (2.50%) DNS
5 3 (2.50%) DHCP
6 2 (1.67%) Firewall
7 1 (0.83%) Ethernet
7 1 (0.83%) WLAN
7 1 (0.83%) Internet
Database & Business Intelligence
1 4 (3.33%) SQL Server
2 1 (0.83%) Crystal Reports
General
1 17 (14.17%) Finance
2 8 (6.67%) Telecoms
3 5 (4.17%) Banking
4 4 (3.33%) Retail
5 3 (2.50%) Retail Banking
6 1 (0.83%) French Language
6 1 (0.83%) Italian Language
6 1 (0.83%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.83%) J2EE
1 1 (0.83%) WAP
Miscellaneous
1 15 (12.50%) Analytical Skills
2 6 (5.00%) Open Source
3 4 (3.33%) CMDB
4 3 (2.50%) Video Conferencing
4 3 (2.50%) iSeries
5 2 (1.67%) Computer Science
5 2 (1.67%) Blackberry
5 2 (1.67%) Management Information System
5 2 (1.67%) PDA
5 2 (1.67%) Social Media
5 2 (1.67%) iPad
6 1 (0.83%) Mobile App
6 1 (0.83%) Statistics
6 1 (0.83%) AS400
6 1 (0.83%) iPhone
Operating Systems
1 59 (49.17%) Windows
2 26 (21.67%) Windows XP
3 16 (13.33%) Windows 7
4 9 (7.50%) Windows Server 2008
5 8 (6.67%) Windows Server 2012
5 8 (6.67%) Linux
6 6 (5.00%) Windows 8
7 5 (4.17%) Android
8 4 (3.33%) UNIX
8 4 (3.33%) Windows Phone
9 3 (2.50%) Apple iOS
10 1 (0.83%) Windows Server 2003
10 1 (0.83%) Windows Vista
Processes & Methodologies
1 83 (69.17%) ITIL
2 19 (15.83%) Service Delivery
3 8 (6.67%) Time Management
4 7 (5.83%) Incident Management
5 4 (3.33%) Problem Management
5 4 (3.33%) Line Management
6 3 (2.50%) Change Control
6 3 (2.50%) Agile Software Development
6 3 (2.50%) Asset Management
6 3 (2.50%) Project Management
6 3 (2.50%) Service Management
7 2 (1.67%) ITSM
7 2 (1.67%) Mentoring
7 2 (1.67%) Continuous Improvement
8 1 (0.83%) Coaching
8 1 (0.83%) Software Distribution
8 1 (0.83%) Balanced Scorecard
8 1 (0.83%) Migration
8 1 (0.83%) Change Management
8 1 (0.83%) CRM
Programming Languages
1 3 (2.50%) SQL
2 1 (0.83%) Java
2 1 (0.83%) PL/SQL
Qualifications
1 17 (14.17%) Microsoft Certification
2 14 (11.67%) ITIL Foundation Certificate
3 12 (10.00%) MCSA
4 10 (8.33%) ITIL Certification
5 7 (5.83%) MCP
5 7 (5.83%) Degree
6 5 (4.17%) SC Cleared
6 5 (4.17%) Security Cleared
7 3 (2.50%) CCNA
7 3 (2.50%) Cisco Certification
8 2 (1.67%) A+ Certification
8 2 (1.67%) MCTS
9 1 (0.83%) ECDL
Quality Assurance & Compliance
1 26 (21.67%) SLA
System Software
1 55 (45.83%) Active Directory
2 6 (5.00%) VMware Infrastructure
2 6 (5.00%) Hyper-V
3 1 (0.83%) MetaFrame
Systems Management
1 3 (2.50%) SCCM
2 1 (0.83%) Norton AntiVirus
2 1 (0.83%) DameWare
Vendors
1 59 (49.17%) Microsoft
2 27 (22.50%) Citrix
3 6 (5.00%) VMware
4 4 (3.33%) HP
5 3 (2.50%) Dell
5 3 (2.50%) Cisco
5 3 (2.50%) Apple
5 3 (2.50%) Red Gate
6 2 (1.67%) Lotus
7 1 (0.83%) JD Edwards
7 1 (0.83%) Symantec
7 1 (0.83%) Avaya
7 1 (0.83%) Siemens
7 1 (0.83%) Mitel
7 1 (0.83%) Altiris
7 1 (0.83%) Tieto
Norwich, Norfolk
Pure Resourcing Solutions
Salary: £15000 per annum
Posted: 2 days ago
Bedfordshire
Cooper Lomaz Recruitment Ltd
Salary: £16k - 25k per year
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
RBW Consulting
Salary: From £20,000 to £24,000 per annum
Posted: 3 days ago
Chelmsford
Capita - ITIN
Salary: £15000.00 - £16000.00 per annum
Posted: 5 days ago
Borehamwood, Hertfordshire
Newton Blue
Salary: £20000 - £24000 per annum
Posted: 6 days ago