The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 170 230 199
Rank change year-on-year
+60 -31
Permanent jobs requiring a Service Desk Analyst 78 50 78
As % of all permanent IT jobs located in the East of England 1.19% 0.65% 0.99%
As % of the Job Titles category 1.24% 0.67% 1.02%
Number of salaries quoted 76 45 72
Median salary £20,500 £21,500 £24,000
Median salary % change year-on-year
-4.65% -10.41%
90% offered a salary of more than £18,000 £19,000 £18,750
10% offered a salary of more than £26,450 £27,500 £32,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6306 7410 7680
As % of all permanent IT jobs located in the East of England 95.87% 96.80% 97.09%
Number of salaries quoted 5350 6158 6417
Median salary £42,500 £40,000 £42,500
Median salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 July 2016.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +27 25 £21,500 -20.37% 3
Essex +9 14 £20,500 -14.58% 1
Bedfordshire +19 11 £18,000 -12.19% 1
Cambridgeshire 0 11 £19,000 -7.31%
Suffolk - 10 £25,000 - 1
Norfolk +3 7 £23,000 +53.33%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 24 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 64 (54.70%) MS Office
2 63 (53.85%) Active Directory
3 61 (52.14%) ITIL
4 60 (51.28%) Windows
5 52 (44.44%) Microsoft
6 39 (33.33%) SLA
7 38 (32.48%) MS Excel
8 28 (23.93%) Windows 7
9 27 (23.08%) MS Exchange
10 21 (17.95%) Office 365
11 20 (17.09%) A+ Certification
12 19 (16.24%) Citrix
12 19 (16.24%) Analytical Skills
13 18 (15.38%) Windows 8
13 18 (15.38%) ITIL V3
14 13 (11.11%) Microsoft Certification
15 11 (9.40%) LAN
15 11 (9.40%) WAN
15 11 (9.40%) MCP
15 11 (9.40%) Video Conferencing
15 11 (9.40%) Windows Server
16 10 (8.55%) Remote Desktop
16 10 (8.55%) Windows XP
17 9 (7.69%) SharePoint
17 9 (7.69%) Network+ Certification
18 8 (6.84%) Finance
18 8 (6.84%) Logistics
18 8 (6.84%) Windows Server 2008
18 8 (6.84%) Progress
18 8 (6.84%) Project Management

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (23.08%) MS Exchange
2 9 (7.69%) SharePoint
3 7 (5.98%) Exchange Server 2007
4 2 (1.71%) Exchange Server 2010
4 2 (1.71%) Exchange Server 2013
4 2 (1.71%) Skype for Business
5 1 (0.85%) Blackberry Enterprise Server
5 1 (0.85%) Exchange Server 2003
5 1 (0.85%) Office Communications Server
Applications
1 64 (54.70%) MS Office
2 38 (32.48%) MS Excel
Business Applications
1 3 (2.56%) SystmOne
2 2 (1.71%) Lorenzo
3 1 (0.85%) Dynamics CRM
Cloud Services
1 21 (17.95%) Office 365
2 1 (0.85%) Google Apps
Communications & Networking
1 11 (9.40%) LAN
1 11 (9.40%) WAN
2 10 (8.55%) Remote Desktop
3 7 (5.98%) TCP/IP
4 5 (4.27%) DHCP
4 5 (4.27%) DNS
5 3 (2.56%) VoIP
5 3 (2.56%) VPN
6 2 (1.71%) Internet
7 1 (0.85%) Intranet
7 1 (0.85%) Wireless
Database & Business Intelligence
1 2 (1.71%) SQL Server
2 1 (0.85%) Crystal Reports
2 1 (0.85%) Oracle Reports
Development Applications
1 1 (0.85%) JIRA
General
1 8 (6.84%) Finance
2 7 (5.98%) Telecoms
3 5 (4.27%) German Language
4 4 (3.42%) French Language
4 4 (3.42%) Italian Language
5 3 (2.56%) Welsh Language
6 1 (0.85%) Local Government
6 1 (0.85%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (2.56%) CSS
1 3 (2.56%) HTML
2 2 (1.71%) .NET
Miscellaneous
1 19 (16.24%) Analytical Skills
2 11 (9.40%) Video Conferencing
3 7 (5.98%) Mathematics
4 4 (3.42%) iPad
5 3 (2.56%) Driving Licence
5 3 (2.56%) Management Information System
5 3 (2.56%) NHS
6 1 (0.85%) Blackberry
Operating Systems
1 60 (51.28%) Windows
2 28 (23.93%) Windows 7
3 18 (15.38%) Windows 8
4 11 (9.40%) Windows Server
5 10 (8.55%) Windows XP
6 8 (6.84%) Windows Server 2008
7 5 (4.27%) Mac OS
8 4 (3.42%) Windows Server 2012
9 3 (2.56%) Windows 10
9 3 (2.56%) Windows Vista
10 2 (1.71%) Linux
10 2 (1.71%) Windows Server 2003
11 1 (0.85%) Unix
Processes & Methodologies
1 61 (52.14%) ITIL
2 18 (15.38%) ITIL V3
3 8 (6.84%) Logistics
3 8 (6.84%) Performance Monitoring
3 8 (6.84%) Project Management
4 7 (5.98%) Time Management
5 6 (5.13%) Agile Software Development
5 6 (5.13%) Analytics
5 6 (5.13%) Continuous Improvement
5 6 (5.13%) Service Management
6 5 (4.27%) Data Analytics
6 5 (4.27%) Incident Management
6 5 (4.27%) Mentoring
6 5 (4.27%) Problem Management
6 5 (4.27%) Test Strategy
7 4 (3.42%) Change Management
7 4 (3.42%) User Acceptance Testing
8 2 (1.71%) CRM
8 2 (1.71%) Regression Testing
8 2 (1.71%) Service Delivery
Programming Languages
1 7 (5.98%) C
2 3 (2.56%) SQL
3 2 (1.71%) PL/SQL
4 1 (0.85%) VB
4 1 (0.85%) VBScript
Qualifications
1 20 (17.09%) A+ Certification
2 13 (11.11%) Microsoft Certification
3 11 (9.40%) MCP
4 9 (7.69%) Network+ Certification
5 7 (5.98%) Security Cleared
6 3 (2.56%) DBS Check
6 3 (2.56%) Degree
7 2 (1.71%) ITIL Certification
7 2 (1.71%) MCSE
8 1 (0.85%) CCNP
8 1 (0.85%) Cisco Certification
8 1 (0.85%) HND
8 1 (0.85%) ITIL Foundation Certificate
8 1 (0.85%) MCSA
Quality Assurance & Compliance
1 39 (33.33%) SLA
2 5 (4.27%) QA
System Software
1 63 (53.85%) Active Directory
2 1 (0.85%) Hyper-V
2 1 (0.85%) VMware ESXi
2 1 (0.85%) VMware Infrastructure
2 1 (0.85%) vSphere
Systems Management
1 6 (5.13%) SCCM
Vendors
1 52 (44.44%) Microsoft
2 19 (16.24%) Citrix
3 8 (6.84%) Progress
3 8 (6.84%) Remedy
4 7 (5.98%) Cisco
5 5 (4.27%) ServiceNow
6 4 (3.42%) HP
7 3 (2.56%) VMware
8 2 (1.71%) Cerner
9 1 (0.85%) Google
9 1 (0.85%) LANDesk
9 1 (0.85%) Oracle
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: Yesterday
Ipswich, Suffolk
Bristow Holland
Salary: £17k - 22k per year
Posted: 4 days ago
North Herts / South Beds
Questor Resourcing
Salary: £28 - £30.5k + Good benefits
Posted: 10 days ago
North Herts / South Beds
Questor Resourcing
Salary: £28 - £30.5k + Good benefits
Posted: 10 days ago
Watford
Newton Blue
Salary: £20000 - £25000 per annum + benefits and relocation
Posted: 11 days ago