The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 203 204 234
Rank change year-on-year
+1 +30
Permanent jobs requiring a Service Desk Analyst 65 39 48
As % of all permanent IT jobs located in the East of England 0.85% 0.55% 0.53%
As % of the Job Titles category 0.89% 0.57% 0.54%
Number of salaries quoted 55 38 38
Average salary £23,500 £20,500 £21,250
Average salary % change year-on-year
+14.63% -3.52%
90% offered a salary of more than £19,400 £16,500 £18,500
10% offered a salary of more than £32,000 £22,700 £27,203
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7333 6809 8838
As % of all permanent IT jobs located in the East of England 96.31% 95.50% 96.82%
Number of salaries quoted 6003 5858 7526
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 16 September 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +24 19 £26,000 +23.80% 1
Cambridgeshire +10 19 £30,000 +33.33% 6
Hertfordshire -15 14 £22,500 +36.36% 2
Bedfordshire -3 6 £22,000 +2.32%
Suffolk 0 5 £22,000 +7.31%
Norfolk - 2 £19,000 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 16 September 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 77 (60.63%) ITIL
2 71 (55.91%) Active Directory
3 60 (47.24%) Windows
4 52 (40.94%) MS Office
5 45 (35.43%) MS Excel
6 41 (32.28%) Microsoft
7 37 (29.13%) Windows XP
8 31 (24.41%) MS Exchange
9 22 (17.32%) SLA
10 21 (16.54%) Citrix
10 21 (16.54%) Incident Management
11 18 (14.17%) Problem Management
12 17 (13.39%) Exchange Server 2007
12 17 (13.39%) Windows 7
12 17 (13.39%) ITIL Certification
12 17 (13.39%) VoIP
13 16 (12.60%) Microsoft Certification
14 15 (11.81%) Windows Server 2008
14 15 (11.81%) Analytical Skills
15 14 (11.02%) Asset Management
15 14 (11.02%) Service Delivery
16 12 (9.45%) Change Control
17 10 (7.87%) VMware
18 9 (7.09%) Law
18 9 (7.09%) Service Management
18 9 (7.09%) Lotus
18 9 (7.09%) WAN
18 9 (7.09%) LAN
18 9 (7.09%) IBM Notes
18 9 (7.09%) Line Management

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 16 September 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (24.41%) MS Exchange
2 17 (13.39%) Exchange Server 2007
3 9 (7.09%) IBM Notes
4 4 (3.15%) Exchange Server 2003
5 1 (0.79%) Lync
5 1 (0.79%) Exchange Server 2010
5 1 (0.79%) Exchange Server 2013
5 1 (0.79%) SharePoint
Applications
1 52 (40.94%) MS Office
2 45 (35.43%) MS Excel
3 5 (3.94%) MS PowerPoint
Business Applications
1 1 (0.79%) Dynamics NAV
1 1 (0.79%) Dynamics CRM
Cloud Services
1 7 (5.51%) IaaS
1 7 (5.51%) SaaS
1 7 (5.51%) PaaS
2 4 (3.15%) Office 365
Communications & Networking
1 17 (13.39%) VoIP
2 9 (7.09%) WAN
2 9 (7.09%) LAN
3 6 (4.72%) DNS
4 5 (3.94%) DHCP
4 5 (3.94%) TCP/IP
5 2 (1.57%) Wireless
5 2 (1.57%) VPN
6 1 (0.79%) Ethernet
6 1 (0.79%) ADSL
6 1 (0.79%) SAN
6 1 (0.79%) Internet
6 1 (0.79%) MPLS
6 1 (0.79%) DSL
Database & Business Intelligence
1 1 (0.79%) SQL Server
1 1 (0.79%) SQL Server 2012
General
1 9 (7.09%) Law
2 8 (6.30%) Finance
3 5 (3.94%) Telecoms
4 2 (1.57%) Legal
5 1 (0.79%) Retail
5 1 (0.79%) Local Government
Libraries, Frameworks & Software Standards
1 1 (0.79%) COM
Miscellaneous
1 15 (11.81%) Analytical Skills
2 7 (5.51%) Open Source
3 5 (3.94%) iSeries
4 4 (3.15%) AS400
4 4 (3.15%) Computer Science
4 4 (3.15%) iPad
5 2 (1.57%) Video Conferencing
5 2 (1.57%) Social Media
6 1 (0.79%) Smartphone
6 1 (0.79%) Management Information System
6 1 (0.79%) EPoS
6 1 (0.79%) Chip and PIN
Operating Systems
1 60 (47.24%) Windows
2 37 (29.13%) Windows XP
3 17 (13.39%) Windows 7
4 15 (11.81%) Windows Server 2008
5 8 (6.30%) Windows Server 2003
5 8 (6.30%) Windows Server 2012
6 7 (5.51%) Android
6 7 (5.51%) Windows Phone
6 7 (5.51%) Apple iOS
6 7 (5.51%) Linux
7 3 (2.36%) Windows Vista
8 1 (0.79%) Mac OS X
8 1 (0.79%) Windows 8
Processes & Methodologies
1 77 (60.63%) ITIL
2 21 (16.54%) Incident Management
3 18 (14.17%) Problem Management
4 14 (11.02%) Asset Management
4 14 (11.02%) Service Delivery
5 12 (9.45%) Change Control
6 9 (7.09%) Service Management
6 9 (7.09%) Line Management
7 7 (5.51%) Agile Software Development
8 4 (3.15%) Time Management
8 4 (3.15%) Continuous Improvement
8 4 (3.15%) Mentoring
9 2 (1.57%) Migration
9 2 (1.57%) Capacity Management
10 1 (0.79%) ITIL V2
10 1 (0.79%) Network Monitoring
10 1 (0.79%) Kalman Filter
10 1 (0.79%) CRM
10 1 (0.79%) ERP
10 1 (0.79%) Change Management
Programming Languages
1 7 (5.51%) SQL
2 2 (1.57%) PL/SQL
3 1 (0.79%) C
Qualifications
1 17 (13.39%) ITIL Certification
2 16 (12.60%) Microsoft Certification
3 7 (5.51%) MCP
3 7 (5.51%) MCSA
4 6 (4.72%) SC Cleared
4 6 (4.72%) MCITP
4 6 (4.72%) Security Cleared
5 5 (3.94%) MCSE
6 4 (3.15%) Degree
7 3 (2.36%) A+ Certification
8 2 (1.57%) Cisco Certification
8 2 (1.57%) CCNA
9 1 (0.79%) DV Cleared
9 1 (0.79%) MCTS
Quality Assurance & Compliance
1 22 (17.32%) SLA
System Software
1 71 (55.91%) Active Directory
2 8 (6.30%) VMware Infrastructure
2 8 (6.30%) Hyper-V
3 1 (0.79%) XenApp
Systems Management
1 7 (5.51%) SCCM
2 1 (0.79%) OpenView
Vendors
1 41 (32.28%) Microsoft
2 21 (16.54%) Citrix
3 10 (7.87%) VMware
4 9 (7.09%) Lotus
5 7 (5.51%) Red Gate
5 7 (5.51%) Apple
5 7 (5.51%) HP
5 7 (5.51%) Dell
6 5 (3.94%) Cisco
7 2 (1.57%) LANDesk
8 1 (0.79%) Veeam
8 1 (0.79%) SolarWinds
8 1 (0.79%) IBM
8 1 (0.79%) Avaya
8 1 (0.79%) Symantec
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 6 days ago
Peterborough, Cambridgeshire
The One Group
Salary: £18k - 30k per year
Posted: 6 days ago
Cambridge, Cambridgeshire
Bidwells
Posted: 7 days ago