The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 222 191 164
Rank change year-on-year
-31 -27
Permanent jobs requiring a Service Desk Analyst 35 70 116
As % of all permanent IT jobs located in the East of England 0.55% 0.98% 1.45%
As % of the Job Titles category 0.57% 1.01% 1.51%
Number of salaries quoted 31 54 93
Median salary £22,000 £21,500 £22,500
Median salary % change year-on-year
+2.32% -4.44%
90% offered a salary of more than £18,000 £19,000 £20,000
10% offered a salary of more than £30,500 £25,100 £32,000
UK excluding London median salary £22,000 £21,362 £21,500
% change year-on-year
+2.98% -0.64%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6139 6915 7683
As % of all permanent IT jobs located in the East of England 96.63% 96.89% 96.29%
Number of salaries quoted 5005 5762 6290
Median salary £45,000 £44,000 £42,500
Median salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 8 December 2016.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +6 17 £25,000 +16.27% 3
Hertfordshire -16 12 £19,000 -10.58% 1
Essex +6 4 £40,000 +73.91%
Suffolk -7 1 - -
Bedfordshire -20 1 £17,250 -17.85%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 8 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 60 (61.22%) MS Office
2 40 (40.82%) Windows
3 38 (38.78%) Active Directory
4 37 (37.76%) SLA
5 35 (35.71%) ITIL
6 28 (28.57%) Microsoft
7 24 (24.49%) Video Conferencing
8 23 (23.47%) MS Excel
9 21 (21.43%) Security Cleared
10 18 (18.37%) Windows 7
11 14 (14.29%) MS Exchange
12 12 (12.24%) Citrix
13 10 (10.20%) Linux
13 10 (10.20%) Windows Server
14 8 (8.16%) Office 365
14 8 (8.16%) Windows 8
14 8 (8.16%) Microsoft Certification
15 7 (7.14%) Windows 10
15 7 (7.14%) Exchange Server 2007
16 6 (6.12%) Windows Server 2008
16 6 (6.12%) C
16 6 (6.12%) Windows XP
17 5 (5.10%) Analytical Skills
17 5 (5.10%) LAN
17 5 (5.10%) WAN
17 5 (5.10%) TCP/IP
17 5 (5.10%) Cisco
17 5 (5.10%) ITIL Certification
17 5 (5.10%) VMware
18 4 (4.08%) Hyper-V

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (14.29%) MS Exchange
2 7 (7.14%) Exchange Server 2007
3 2 (2.04%) IIS
4 1 (1.02%) Exchange Server 2010
4 1 (1.02%) Exchange Server 2013
4 1 (1.02%) Skype for Business
Applications
1 60 (61.22%) MS Office
2 23 (23.47%) MS Excel
3 1 (1.02%) MS PowerPoint
Business Applications
1 1 (1.02%) Lorenzo
1 1 (1.02%) SystmOne
Cloud Services
1 8 (8.16%) Office 365
2 1 (1.02%) Amazon AWS
2 1 (1.02%) Microsoft Azure
Communications & Networking
1 5 (5.10%) LAN
1 5 (5.10%) TCP/IP
1 5 (5.10%) WAN
2 2 (2.04%) DHCP
2 2 (2.04%) DNS
3 1 (1.02%) Cisco Nexus
3 1 (1.02%) Firewall
3 1 (1.02%) Internet
3 1 (1.02%) VPN
Database & Business Intelligence
1 2 (2.04%) SQL Server
2 1 (1.02%) MS Access
2 1 (1.02%) SQL Server Integration Services
2 1 (1.02%) SQL Server Reporting Services
General
1 4 (4.08%) Finance
2 3 (3.06%) French Language
3 2 (2.04%) Italian Language
3 2 (2.04%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.06%) .NET
Miscellaneous
1 24 (24.49%) Video Conferencing
2 5 (5.10%) Analytical Skills
3 4 (4.08%) Management Information System
4 3 (3.06%) iPad
4 3 (3.06%) Mathematics
5 2 (2.04%) Driving Licence
5 2 (2.04%) Smartphone
6 1 (1.02%) EMC VNX
6 1 (1.02%) iSeries
6 1 (1.02%) NHS
6 1 (1.02%) Replication
Operating Systems
1 40 (40.82%) Windows
2 18 (18.37%) Windows 7
3 10 (10.20%) Linux
3 10 (10.20%) Windows Server
4 8 (8.16%) Windows 8
5 7 (7.14%) Windows 10
6 6 (6.12%) Windows Server 2008
6 6 (6.12%) Windows XP
7 3 (3.06%) Windows Server 2012
8 2 (2.04%) Unix
8 2 (2.04%) Windows Server 2003
9 1 (1.02%) Mac OS
9 1 (1.02%) Mac OS X
9 1 (1.02%) Windows Vista
Processes & Methodologies
1 35 (35.71%) ITIL
2 4 (4.08%) Problem Management
3 3 (3.06%) Continuous Improvement
3 3 (3.06%) Mentoring
3 3 (3.06%) Service Management
3 3 (3.06%) Time Management
4 2 (2.04%) Change Management
4 2 (2.04%) ITIL V3
4 2 (2.04%) Project Management
4 2 (2.04%) Root Cause Analysis
4 2 (2.04%) Service Delivery
5 1 (1.02%) Agile Software Development
5 1 (1.02%) Asset Management
5 1 (1.02%) Business Intelligence
5 1 (1.02%) E-Commerce
5 1 (1.02%) ETL
5 1 (1.02%) Incident Management
5 1 (1.02%) Migration
5 1 (1.02%) Performance Management
5 1 (1.02%) Process Management
Programming Languages
1 6 (6.12%) C
2 4 (4.08%) SQL
3 2 (2.04%) PL/SQL
4 1 (1.02%) PowerShell
Qualifications
1 21 (21.43%) Security Cleared
2 8 (8.16%) Microsoft Certification
3 5 (5.10%) ITIL Certification
4 4 (4.08%) MCSA
5 3 (3.06%) Degree
5 3 (3.06%) MCP
5 3 (3.06%) MCSE
6 1 (1.02%) A+ Certification
6 1 (1.02%) CCNA
6 1 (1.02%) CCNP
6 1 (1.02%) Cisco Certification
6 1 (1.02%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 37 (37.76%) SLA
System Software
1 38 (38.78%) Active Directory
2 4 (4.08%) Hyper-V
2 4 (4.08%) VMware Infrastructure
3 2 (2.04%) vSphere
4 1 (1.02%) VMware ESXi
4 1 (1.02%) XenApp
4 1 (1.02%) XenDesktop
Systems Management
1 4 (4.08%) SCCM
Vendors
1 28 (28.57%) Microsoft
2 12 (12.24%) Citrix
3 5 (5.10%) Cisco
3 5 (5.10%) VMware
4 2 (2.04%) HP
5 1 (1.02%) Apple
5 1 (1.02%) Cerner
5 1 (1.02%) Dell
5 1 (1.02%) EMC
5 1 (1.02%) Intel
5 1 (1.02%) ServiceNow
5 1 (1.02%) Veeam
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