The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 173 201 233
Rank change year-on-year
+28 +32
Permanent jobs requiring a Service Desk Analyst 81 47 43
As % of all permanent IT jobs located in the East of England 1.13% 0.71% 0.50%
As % of the Job Titles category 1.18% 0.74% 0.53%
Number of salaries quoted 73 44 39
Average salary £25,500 £21,500 £24,000
Average salary % change year-on-year
+18.60% -10.41%
90% offered a salary of more than £20,500 £16,500 £17,750
10% offered a salary of more than £32,000 £27,250 £30,100
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6836 6380 8163
As % of all permanent IT jobs located in the East of England 95.39% 96.24% 95.17%
Number of salaries quoted 5545 5161 7074
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 28 January 2015.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +14 27 £25,500 +24.39% 1
Essex -13 15 £32,000 +42.22%
Bedfordshire +24 14 £20,500 +17.14% 2
Hertfordshire -23 14 £26,000 +23.80% 7
Norfolk +4 7 £20,500 - 2
Suffolk -3 4 £22,500 +12.50%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 28 January 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 121 (76.10%) ITIL
2 85 (53.46%) Windows
2 85 (53.46%) Microsoft
3 77 (48.43%) MS Excel
4 68 (42.77%) Active Directory
5 57 (35.85%) MS Office
6 47 (29.56%) Windows XP
7 46 (28.93%) SLA
8 30 (18.87%) Service Delivery
8 30 (18.87%) Windows 7
9 29 (18.24%) Microsoft Certification
10 24 (15.09%) Citrix
11 23 (14.47%) MS Exchange
12 22 (13.84%) VoIP
12 22 (13.84%) MS PowerPoint
13 18 (11.32%) ITIL Certification
14 16 (10.06%) Finance
15 15 (9.43%) Exchange Server 2007
15 15 (9.43%) ITIL Foundation Certificate
15 15 (9.43%) Analytical Skills
16 13 (8.18%) MCSA
17 10 (6.29%) Time Management
18 9 (5.66%) VMware
18 9 (5.66%) Incident Management
19 8 (5.03%) MCITP
19 8 (5.03%) Law
19 8 (5.03%) WAN
19 8 (5.03%) LAN
20 7 (4.40%) Service Management
20 7 (4.40%) Linux

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 28 January 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.47%) MS Exchange
2 15 (9.43%) Exchange Server 2007
3 1 (0.63%) Lync
3 1 (0.63%) Blackberry Enterprise Server
3 1 (0.63%) IIS
Applications
1 77 (48.43%) MS Excel
2 57 (35.85%) MS Office
3 22 (13.84%) MS PowerPoint
Business Applications
1 1 (0.63%) Dynamics CRM
1 1 (0.63%) Remedy ITSM
Cloud Services
1 6 (3.77%) SaaS
1 6 (3.77%) PaaS
1 6 (3.77%) IaaS
2 2 (1.26%) Cloud Computing
3 1 (0.63%) Office 365
Communications & Networking
1 22 (13.84%) VoIP
2 8 (5.03%) WAN
2 8 (5.03%) LAN
3 4 (2.52%) VPN
3 4 (2.52%) DNS
3 4 (2.52%) Internet
3 4 (2.52%) Wi-Fi
4 3 (1.89%) TCP/IP
4 3 (1.89%) DHCP
5 2 (1.26%) Firewall
6 1 (0.63%) MPLS
6 1 (0.63%) DSL
6 1 (0.63%) Wireless
6 1 (0.63%) Ethernet
6 1 (0.63%) HTTP
6 1 (0.63%) SAN
6 1 (0.63%) ADSL
Database & Business Intelligence
1 3 (1.89%) SQL Server
General
1 16 (10.06%) Finance
2 8 (5.03%) Law
3 4 (2.52%) Telecoms
4 3 (1.89%) Banking
5 2 (1.26%) Retail
5 2 (1.26%) Retail Banking
6 1 (0.63%) Marketing
6 1 (0.63%) French Language
6 1 (0.63%) Italian Language
6 1 (0.63%) Local Government
6 1 (0.63%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.63%) HTML
1 1 (0.63%) J2EE
1 1 (0.63%) WAP
Miscellaneous
1 15 (9.43%) Analytical Skills
2 6 (3.77%) Open Source
3 4 (2.52%) CMDB
4 3 (1.89%) Video Conferencing
4 3 (1.89%) Blackberry
4 3 (1.89%) iSeries
4 3 (1.89%) iPad
5 2 (1.26%) Management Information System
5 2 (1.26%) PDA
5 2 (1.26%) Computer Science
5 2 (1.26%) iPhone
6 1 (0.63%) Social Media
Operating Systems
1 85 (53.46%) Windows
2 47 (29.56%) Windows XP
3 30 (18.87%) Windows 7
4 7 (4.40%) Windows Server 2008
4 7 (4.40%) Linux
5 6 (3.77%) Android
5 6 (3.77%) Windows Server 2012
6 5 (3.14%) Windows Phone
7 4 (2.52%) Apple iOS
7 4 (2.52%) Windows 8
8 3 (1.89%) UNIX
9 1 (0.63%) Mac OS X
9 1 (0.63%) Windows Server 2003
9 1 (0.63%) Windows Vista
Processes & Methodologies
1 121 (76.10%) ITIL
2 30 (18.87%) Service Delivery
3 10 (6.29%) Time Management
4 9 (5.66%) Incident Management
5 7 (4.40%) Problem Management
5 7 (4.40%) Service Management
6 6 (3.77%) Line Management
7 5 (3.14%) Change Control
7 5 (3.14%) Asset Management
8 4 (2.52%) Agile Software Development
8 4 (2.52%) ITSM
9 3 (1.89%) Change Management
9 3 (1.89%) Mentoring
10 1 (0.63%) Coaching
10 1 (0.63%) IT Asset Management
10 1 (0.63%) Capacity Management
10 1 (0.63%) Software Distribution
10 1 (0.63%) Network Monitoring
10 1 (0.63%) Kalman Filter
10 1 (0.63%) Migration
Programming Languages
1 4 (2.52%) SQL
2 1 (0.63%) C
2 1 (0.63%) Java
2 1 (0.63%) PL/SQL
Qualifications
1 29 (18.24%) Microsoft Certification
2 18 (11.32%) ITIL Certification
3 15 (9.43%) ITIL Foundation Certificate
4 13 (8.18%) MCSA
5 8 (5.03%) MCITP
6 7 (4.40%) SC Cleared
6 7 (4.40%) Security Cleared
7 6 (3.77%) MCP
8 5 (3.14%) Degree
9 4 (2.52%) A+ Certification
10 3 (1.89%) CCNA
10 3 (1.89%) Cisco Certification
11 1 (0.63%) MCSE
11 1 (0.63%) MCTS
11 1 (0.63%) DV Cleared
Quality Assurance & Compliance
1 46 (28.93%) SLA
System Software
1 68 (42.77%) Active Directory
2 6 (3.77%) VMware Infrastructure
2 6 (3.77%) Hyper-V
Systems Management
1 4 (2.52%) SCCM
2 1 (0.63%) OpenView
2 1 (0.63%) DameWare
Vendors
1 85 (53.46%) Microsoft
2 24 (15.09%) Citrix
3 9 (5.66%) VMware
4 5 (3.14%) HP
5 4 (2.52%) Dell
5 4 (2.52%) Cisco
5 4 (2.52%) Apple
5 4 (2.52%) Red Gate
6 1 (0.63%) Mitel
6 1 (0.63%) Altiris
6 1 (0.63%) Veeam
6 1 (0.63%) SolarWinds
6 1 (0.63%) Symantec
6 1 (0.63%) Remedy
6 1 (0.63%) BMC
6 1 (0.63%) Siemens
6 1 (0.63%) Oracle
Stevenage, Hertfordshire
SCC
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £27,000 per annum
Posted: 4 days ago
Royston
Deerfoot IT
Salary: £20000 - £25000 per annum
Posted: 9 days ago
Watford, Hertfordshire
BrightHouse
Salary: Competitive
Posted: 13 days ago
Hatfield, Hertfordshire
Ocado
Salary: £Competitive plus benefits
Posted: 13 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum
Posted: 19 days ago
Norwich
Hays IT - Uk Posting account
Salary: £14000.00 - £18000.00 per annum
Posted: 20 days ago
Bedfordshire
Hays IT - Uk Posting account
Salary: £28000.00 - £35000.00 per annum
Posted: 21 days ago