The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 192 188 198
Rank change year-on-year
-4 +10
Permanent jobs requiring a Service Desk Analyst 56 72 70
As % of all permanent IT jobs located in the East of England 0.91% 0.98% 0.92%
As % of the Job Titles category 0.95% 1.02% 0.94%
Number of salaries quoted 56 65 58
Median salary £21,000 £21,500 £22,750
Median salary % change year-on-year
-2.32% -5.49%
90% offered a salary of more than £18,000 £18,009 £18,750
10% offered a salary of more than £26,600 £27,400 £32,000
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5904 7029 7439
As % of all permanent IT jobs located in the East of England 96.14% 96.05% 97.64%
Number of salaries quoted 4918 5973 6046
Median salary £43,500 £42,500 £41,500
Median salary % change year-on-year
+2.35% +2.40%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 25 September 2016.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +24 23 £19,750 -5.95% 2
Cambridgeshire +3 16 £21,500 -15.68% 1
Suffolk +5 10 £25,000 +38.53%
Bedfordshire -7 5 £18,169 -4.37%
Essex -4 1 £21,000 -4.54% 1
Norfolk - 1 £20,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 68 (57.63%) MS Office
2 59 (50.00%) Windows
3 53 (44.92%) Active Directory
4 51 (43.22%) ITIL
5 45 (38.14%) SLA
6 40 (33.90%) Microsoft
7 28 (23.73%) Windows 7
8 27 (22.88%) MS Excel
9 21 (17.80%) Video Conferencing
10 19 (16.10%) Citrix
10 19 (16.10%) Office 365
11 17 (14.41%) Windows 8
11 17 (14.41%) MS Exchange
12 16 (13.56%) Security Cleared
13 12 (10.17%) Windows Server
14 10 (8.47%) Windows XP
15 9 (7.63%) MCP
15 9 (7.63%) C
15 9 (7.63%) Analytical Skills
16 8 (6.78%) ITIL V3
16 8 (6.78%) LAN
16 8 (6.78%) WAN
16 8 (6.78%) TCP/IP
16 8 (6.78%) Time Management
16 8 (6.78%) Finance
17 7 (5.93%) Problem Management
17 7 (5.93%) Exchange Server 2007
17 7 (5.93%) Windows Server 2008
17 7 (5.93%) Cisco
17 7 (5.93%) A+ Certification

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.41%) MS Exchange
2 7 (5.93%) Exchange Server 2007
3 6 (5.08%) SharePoint
4 2 (1.69%) Skype for Business
5 1 (0.85%) Blackberry Enterprise Server
5 1 (0.85%) Exchange Server 2003
5 1 (0.85%) Exchange Server 2010
5 1 (0.85%) Exchange Server 2013
5 1 (0.85%) IIS
5 1 (0.85%) Office Communications Server
Applications
1 68 (57.63%) MS Office
2 27 (22.88%) MS Excel
Business Applications
1 3 (2.54%) SystmOne
2 2 (1.69%) Lorenzo
3 1 (0.85%) Dynamics CRM
Cloud Services
1 19 (16.10%) Office 365
2 1 (0.85%) Google Apps
Communications & Networking
1 8 (6.78%) LAN
1 8 (6.78%) TCP/IP
1 8 (6.78%) WAN
2 6 (5.08%) DHCP
2 6 (5.08%) DNS
3 3 (2.54%) VPN
4 1 (0.85%) Cisco Nexus
4 1 (0.85%) Firewall
4 1 (0.85%) Internet
4 1 (0.85%) Intranet
Database & Business Intelligence
1 3 (2.54%) SQL Server
2 1 (0.85%) Crystal Reports
2 1 (0.85%) Oracle Reports
Development Applications
1 1 (0.85%) JIRA
General
1 8 (6.78%) Finance
2 6 (5.08%) Telecoms
3 5 (4.24%) French Language
3 5 (4.24%) German Language
4 4 (3.39%) Italian Language
5 1 (0.85%) Local Government
5 1 (0.85%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.69%) .NET
Miscellaneous
1 21 (17.80%) Video Conferencing
2 9 (7.63%) Analytical Skills
3 6 (5.08%) Mathematics
4 5 (4.24%) iPad
5 4 (3.39%) Driving Licence
6 3 (2.54%) NHS
7 2 (1.69%) Management Information System
8 1 (0.85%) Blackberry
8 1 (0.85%) EMC VNX
8 1 (0.85%) iSeries
8 1 (0.85%) Replication
8 1 (0.85%) Smartphone
Operating Systems
1 59 (50.00%) Windows
2 28 (23.73%) Windows 7
3 17 (14.41%) Windows 8
4 12 (10.17%) Windows Server
5 10 (8.47%) Windows XP
6 7 (5.93%) Windows Server 2008
7 6 (5.08%) Linux
7 6 (5.08%) Mac OS
8 4 (3.39%) Windows 10
8 4 (3.39%) Windows Server 2012
9 3 (2.54%) Windows Server 2003
10 2 (1.69%) Unix
10 2 (1.69%) Windows Vista
Processes & Methodologies
1 51 (43.22%) ITIL
2 8 (6.78%) ITIL V3
2 8 (6.78%) Time Management
3 7 (5.93%) Problem Management
4 6 (5.08%) Agile Software Development
4 6 (5.08%) Analytics
4 6 (5.08%) Continuous Improvement
4 6 (5.08%) Logistics
4 6 (5.08%) Mentoring
4 6 (5.08%) Performance Monitoring
4 6 (5.08%) Service Management
5 5 (4.24%) Data Analytics
5 5 (4.24%) Incident Management
5 5 (4.24%) Project Management
5 5 (4.24%) Test Strategy
6 4 (3.39%) Root Cause Analysis
7 2 (1.69%) Change Management
7 2 (1.69%) CRM
8 1 (0.85%) Business Intelligence
8 1 (0.85%) E-Commerce
Programming Languages
1 9 (7.63%) C
2 6 (5.08%) SQL
3 4 (3.39%) PL/SQL
4 1 (0.85%) PowerShell
4 1 (0.85%) VB
4 1 (0.85%) VBScript
Qualifications
1 16 (13.56%) Security Cleared
2 9 (7.63%) MCP
3 7 (5.93%) A+ Certification
4 6 (5.08%) Network+ Certification
5 5 (4.24%) Degree
5 5 (4.24%) Microsoft Certification
6 4 (3.39%) ITIL Certification
7 3 (2.54%) MCSE
8 2 (1.69%) MCSA
9 1 (0.85%) CCNA
9 1 (0.85%) CCNP
9 1 (0.85%) Cisco Certification
Quality Assurance & Compliance
1 45 (38.14%) SLA
2 5 (4.24%) QA
System Software
1 53 (44.92%) Active Directory
2 2 (1.69%) VMware Infrastructure
2 2 (1.69%) vSphere
3 1 (0.85%) Hyper-V
3 1 (0.85%) VMware ESXi
3 1 (0.85%) XenApp
3 1 (0.85%) XenDesktop
Systems Management
1 7 (5.93%) SCCM
Vendors
1 40 (33.90%) Microsoft
2 19 (16.10%) Citrix
3 7 (5.93%) Cisco
4 6 (5.08%) Progress
4 6 (5.08%) Remedy
4 6 (5.08%) ServiceNow
5 4 (3.39%) HP
6 3 (2.54%) VMware
7 2 (1.69%) Cerner
8 1 (0.85%) EMC
8 1 (0.85%) Google
8 1 (0.85%) Intel
8 1 (0.85%) LANDesk
8 1 (0.85%) Oracle
8 1 (0.85%) Veeam
Essex
Senitor Associates
Posted: 4 days ago
Welwyn Garden City, Hertfordshire
Coal IT Services
Salary: From £22,000 to £27,000 per annum + benefits
Posted: 5 days ago
Cambridge, Cambridgeshire
Red Gate Software
Posted: 4 days ago