The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 190 212 228
Rank change year-on-year
+22 +16
Permanent jobs requiring a Service Desk Analyst 71 35 44
As % of all permanent IT jobs located in the East of England 0.89% 0.46% 0.52%
As % of the Job Titles category 0.93% 0.48% 0.54%
Number of salaries quoted 67 33 38
Average salary £24,500 £20,500 £19,000
Average salary % change year-on-year
+19.51% +7.89%
90% offered a salary of more than £18,925 £16,500 £18,000
10% offered a salary of more than £32,000 £22,500 £27,292
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7625 7277 8180
As % of all permanent IT jobs located in the East of England 95.67% 94.62% 96.86%
Number of salaries quoted 6371 6247 6974
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 28 July 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +22 29 £29,000 +54.66% 1
Hertfordshire -1 17 £24,500 +30.66% 2
Cambridgeshire -3 15 £22,000 +6.66% 3
Bedfordshire -10 6 £26,000 +20.93% 2
Suffolk 0 2 £24,000 +17.07%
Norfolk - 2 £19,000 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 28 July 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 69 (61.06%) Active Directory
2 67 (59.29%) ITIL
3 58 (51.33%) Windows
3 58 (51.33%) MS Office
4 37 (32.74%) MS Excel
5 33 (29.20%) Microsoft
6 31 (27.43%) Windows XP
7 30 (26.55%) MS Exchange
8 25 (22.12%) SLA
9 23 (20.35%) Citrix
10 22 (19.47%) Incident Management
10 22 (19.47%) Windows Server 2008
11 19 (16.81%) Exchange Server 2007
12 18 (15.93%) Windows 7
12 18 (15.93%) Windows Server 2003
13 16 (14.16%) VoIP
13 16 (14.16%) Problem Management
14 14 (12.39%) Microsoft Certification
15 12 (10.62%) ITIL Certification
15 12 (10.62%) Asset Management
16 11 (9.73%) Change Control
16 11 (9.73%) SQL
17 10 (8.85%) IBM Notes
17 10 (8.85%) Lotus
18 9 (7.96%) Service Management
18 9 (7.96%) Finance
18 9 (7.96%) MCSA
18 9 (7.96%) Windows Server 2012
18 9 (7.96%) Hyper-V
19 8 (7.08%) LAN

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 28 July 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (26.55%) MS Exchange
2 19 (16.81%) Exchange Server 2007
3 10 (8.85%) IBM Notes
4 5 (4.42%) Exchange Server 2003
5 3 (2.65%) Exchange Server 2013
6 2 (1.77%) Exchange Server 2010
7 1 (0.88%) Lotus Domino
7 1 (0.88%) SharePoint
7 1 (0.88%) Lync
Applications
1 58 (51.33%) MS Office
2 37 (32.74%) MS Excel
3 4 (3.54%) MS PowerPoint
Business Applications
1 1 (0.88%) Dynamics NAV
1 1 (0.88%) Dynamics CRM
Cloud Services
1 6 (5.31%) IaaS
1 6 (5.31%) SaaS
1 6 (5.31%) PaaS
2 4 (3.54%) Office 365
Communications & Networking
1 16 (14.16%) VoIP
2 8 (7.08%) LAN
2 8 (7.08%) WAN
3 7 (6.19%) TCP/IP
4 6 (5.31%) DNS
4 6 (5.31%) DHCP
5 3 (2.65%) VPN
6 2 (1.77%) Wireless
6 2 (1.77%) ADSL
6 2 (1.77%) Broadband
7 1 (0.88%) DSL
7 1 (0.88%) Unified Communications
Database & Business Intelligence
1 1 (0.88%) SQL Server
1 1 (0.88%) SQL Server 2012
General
1 9 (7.96%) Finance
2 6 (5.31%) Law
3 2 (1.77%) Telecoms
3 2 (1.77%) Legal
4 1 (0.88%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.88%) COM
Miscellaneous
1 6 (5.31%) Open Source
2 5 (4.42%) iSeries
3 4 (3.54%) Computer Science
3 4 (3.54%) iPad
3 4 (3.54%) AS400
4 3 (2.65%) Smartphone
5 2 (1.77%) Blackberry
5 2 (1.77%) Management Information System
6 1 (0.88%) EPoS
6 1 (0.88%) Chip and PIN
6 1 (0.88%) Social Media
6 1 (0.88%) CMDB
Operating Systems
1 58 (51.33%) Windows
2 31 (27.43%) Windows XP
3 22 (19.47%) Windows Server 2008
4 18 (15.93%) Windows 7
4 18 (15.93%) Windows Server 2003
5 9 (7.96%) Windows Server 2012
6 6 (5.31%) Android
6 6 (5.31%) Windows Phone
6 6 (5.31%) Apple iOS
6 6 (5.31%) Linux
7 3 (2.65%) Windows Vista
8 1 (0.88%) Mac OS X
8 1 (0.88%) Windows 8
Processes & Methodologies
1 67 (59.29%) ITIL
2 22 (19.47%) Incident Management
3 16 (14.16%) Problem Management
4 12 (10.62%) Asset Management
5 11 (9.73%) Change Control
6 9 (7.96%) Service Management
7 8 (7.08%) Service Delivery
8 6 (5.31%) Agile Software Development
9 4 (3.54%) Continuous Improvement
10 2 (1.77%) Migration
11 1 (0.88%) CRM
11 1 (0.88%) ERP
11 1 (0.88%) Change Management
11 1 (0.88%) Configuration Management
11 1 (0.88%) ITIL V2
11 1 (0.88%) Capacity Management
11 1 (0.88%) Mobile Device Management
11 1 (0.88%) Time Management
Programming Languages
1 11 (9.73%) SQL
2 2 (1.77%) PL/SQL
Qualifications
1 14 (12.39%) Microsoft Certification
2 12 (10.62%) ITIL Certification
3 9 (7.96%) MCSA
4 8 (7.08%) MCP
5 6 (5.31%) MCSE
6 5 (4.42%) MCITP
7 4 (3.54%) SC Cleared
7 4 (3.54%) Security Cleared
7 4 (3.54%) Degree
8 3 (2.65%) A+ Certification
Quality Assurance & Compliance
1 25 (22.12%) SLA
System Software
1 69 (61.06%) Active Directory
2 9 (7.96%) Hyper-V
3 7 (6.19%) VMware Infrastructure
4 1 (0.88%) Microsoft App-V
4 1 (0.88%) Citrix Presentation Server
Systems Management
1 6 (5.31%) SCCM
Vendors
1 33 (29.20%) Microsoft
2 23 (20.35%) Citrix
3 10 (8.85%) Lotus
4 8 (7.08%) VMware
5 6 (5.31%) Red Gate
5 6 (5.31%) HP
5 6 (5.31%) Dell
5 6 (5.31%) Apple
6 4 (3.54%) Cisco
7 2 (1.77%) LANDesk
7 2 (1.77%) SonicWALL
7 2 (1.77%) Barracuda Networks
7 2 (1.77%) Remedy
8 1 (0.88%) IBM
8 1 (0.88%) McAfee
8 1 (0.88%) Avaya
Bedfordshire
Code Red Associates
Salary: £15000 to £20000 per annum
Posted: 3 days ago
Watford
Nigel Frank International Limited - Newcastle
Salary: £28000 - £32000 per annum + X-Train to Microsoft Dynamics CRM!
Posted: 12 days ago
Norwich
Hays IT - Uk Posting account
Salary: £21000.00 - £25000.00 per annum
Posted: 25 days ago
Bedfordshire
Hays IT - Uk Posting account
Salary: £17000.00 - £25000.00 per annum
Posted: 25 days ago