The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / East of England
Rank 194 223 202
Rank change year-on-year
+29 -21
Permanent jobs requiring a Service Desk Analyst 49 44 68
As % of all permanent IT jobs located in the East of England 0.84% 0.62% 0.94%
As % of the Job Titles category 0.87% 0.64% 0.96%
Number of salaries quoted 39 41 62
Median salary £27,500 £24,000 £23,000
Median salary % change year-on-year
+14.58% +4.34%
90% offered a salary of more than £17,500 £19,050 £18,050
10% offered a salary of more than £32,500 £31,500 £32,000
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5634 6907 7059
As % of all permanent IT jobs located in the East of England 96.29% 96.75% 97.10%
Number of salaries quoted 4610 5614 5752
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £25,800 £25,500 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 22 February 2017.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +17 21 £25,800 +3.20% 5
Essex +22 11 £32,500 +35.41% 1
Bedfordshire +22 8 £17,750 -15.47%
Hertfordshire +11 7 £25,000 -7.40% 1
Suffolk +8 2 £26,000 +8.33%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 22 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 43 (50.59%) Windows
2 37 (43.53%) Windows 7
3 36 (42.35%) Microsoft
4 35 (41.18%) Active Directory
4 35 (41.18%) MS Office
5 28 (32.94%) ITIL
6 25 (29.41%) MS Excel
7 21 (24.71%) SLA
7 21 (24.71%) Windows Server
8 16 (18.82%) Windows 8
8 16 (18.82%) Windows 10
9 14 (16.47%) Windows Server 2012
10 13 (15.29%) MS Exchange
11 11 (12.94%) Citrix
11 11 (12.94%) Video Conferencing
12 10 (11.76%) Security Cleared
13 9 (10.59%) Exchange Server 2010
14 8 (9.41%) VMware
14 8 (9.41%) Microsoft Certification
15 7 (8.24%) .NET
15 7 (8.24%) Problem Management
16 6 (7.06%) iPad
16 6 (7.06%) Telecoms
16 6 (7.06%) Service Delivery
17 5 (5.88%) Law
17 5 (5.88%) Windows Server 2003
17 5 (5.88%) SQL
17 5 (5.88%) ITIL Certification
17 5 (5.88%) Office 365
18 4 (4.71%) iPhone

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (15.29%) MS Exchange
2 9 (10.59%) Exchange Server 2010
3 1 (1.18%) BizTalk Server
3 1 (1.18%) IIS
3 1 (1.18%) Oracle Workflow
3 1 (1.18%) SharePoint
Applications
1 35 (41.18%) MS Office
2 25 (29.41%) MS Excel
3 1 (1.18%) MS PowerPoint
Business Applications
1 1 (1.18%) Dynamics CRM
1 1 (1.18%) Oracle Payroll
Cloud Services
1 5 (5.88%) Office 365
2 1 (1.18%) Amazon AWS
2 1 (1.18%) Microsoft Azure
Communications & Networking
1 4 (4.71%) SAN
2 1 (1.18%) Cisco ASA
2 1 (1.18%) Cisco Nexus
2 1 (1.18%) DHCP
2 1 (1.18%) DNS
2 1 (1.18%) Firewall
2 1 (1.18%) TCP/IP
2 1 (1.18%) Unified Communications
Database & Business Intelligence
1 2 (2.35%) SQL Server
2 1 (1.18%) MS Access
2 1 (1.18%) Oracle BI EE
2 1 (1.18%) Oracle Discoverer
2 1 (1.18%) SQL Server Integration Services
2 1 (1.18%) SQL Server Reporting Services
Development Applications
1 1 (1.18%) JIRA
General
1 6 (7.06%) Telecoms
2 5 (5.88%) Law
3 1 (1.18%) Back Office
3 1 (1.18%) Finance
3 1 (1.18%) Games
Libraries, Frameworks & Software Standards
1 7 (8.24%) .NET
Miscellaneous
1 11 (12.94%) Video Conferencing
2 6 (7.06%) iPad
3 4 (4.71%) Blackberry
3 4 (4.71%) iPhone
3 4 (4.71%) Management Information System
4 2 (2.35%) Analytical Skills
4 2 (2.35%) Smartphone
5 1 (1.18%) Enterprise Software
5 1 (1.18%) Fat Client
5 1 (1.18%) Thin Client
Operating Systems
1 43 (50.59%) Windows
2 37 (43.53%) Windows 7
3 21 (24.71%) Windows Server
4 16 (18.82%) Windows 10
4 16 (18.82%) Windows 8
5 14 (16.47%) Windows Server 2012
6 5 (5.88%) Windows Server 2003
7 4 (4.71%) Linux
7 4 (4.71%) Windows Server 2008
8 3 (3.53%) Windows XP
9 1 (1.18%) Android
9 1 (1.18%) Apple iOS
9 1 (1.18%) Mac OS X
Processes & Methodologies
1 28 (32.94%) ITIL
2 7 (8.24%) Problem Management
3 6 (7.06%) Service Delivery
4 3 (3.53%) Data Protection
5 2 (2.35%) Root Cause Analysis
6 1 (1.18%) Agile Software Development
6 1 (1.18%) Asset Management
6 1 (1.18%) Business Analysis
6 1 (1.18%) Conflict Management
6 1 (1.18%) CRM
6 1 (1.18%) Database Optimisation
6 1 (1.18%) E-Commerce
6 1 (1.18%) ETL
6 1 (1.18%) Incident Management
6 1 (1.18%) Product Management
6 1 (1.18%) Resource Management
6 1 (1.18%) Server Virtualisation
6 1 (1.18%) Service Management
6 1 (1.18%) Software Testing
6 1 (1.18%) Workflow
Programming Languages
1 5 (5.88%) SQL
2 3 (3.53%) PL/SQL
3 1 (1.18%) C
3 1 (1.18%) C#
Qualifications
1 10 (11.76%) Security Cleared
2 8 (9.41%) Microsoft Certification
3 5 (5.88%) ITIL Certification
4 4 (4.71%) Degree
5 3 (3.53%) MCSA
6 2 (2.35%) CCNA
6 2 (2.35%) Cisco Certification
6 2 (2.35%) MCP
6 2 (2.35%) MCSE
7 1 (1.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (24.71%) SLA
System Software
1 35 (41.18%) Active Directory
2 4 (4.71%) Terminal Services
3 3 (3.53%) Hyper-V
4 2 (2.35%) VMware Infrastructure
Systems Management
1 3 (3.53%) SCCM
Vendors
1 36 (42.35%) Microsoft
2 11 (12.94%) Citrix
3 8 (9.41%) VMware
4 4 (4.71%) HP
5 2 (2.35%) Cisco
6 1 (1.18%) Apple
6 1 (1.18%) Dell
6 1 (1.18%) Juniper
6 1 (1.18%) LANDesk
6 1 (1.18%) Meraki
6 1 (1.18%) Oracle
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £21000.00 per annum + benefits
Posted: 2 days ago
Chelmsford, Essex
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
Huntingdon, Cambridgeshire
The SmartList
Posted: 2 days ago
Cambridge, Cambridgeshire
The SmartList
Posted: 2 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: From £24,300 to £27,300 per annum
Posted: 2 days ago