The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 222 230 231
Rank change year-on-year
+8 +1
Permanent jobs requiring a Service Desk Analyst 47 42 30
As % of all permanent IT jobs located in the East of England 0.568% 0.483% 0.316%
As % of the Job Titles category 0.596% 0.499% 0.334%
Number of salaries quoted 41 38 19
Average salary £22,000 £20,250 £26,000
Average salary % change year-on-year
+8.64% -22.11%
90% offered a salary of more than £18,000 £17,700 £17,000
10% offered a salary of more than £26,000 £24,825 £30,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
East of England
Permanent IT job ads with a match in the
Job Titles category
7891 8411 8993
As % of all permanent IT jobs located in the East of England 95.43% 96.72% 94.77%
Number of salaries quoted 6875 7028 7682
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

East of England Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 17 May 2013.

East of England Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridgeshire +5 24 £22,000 +7.31%
Suffolk - 8 £22,000 -
Essex +32 7 £30,000 +20.00%
Hertfordshire 0 6 £17,500 -8.85%
Bedfordshire -12 2 £21,500 -4.44%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 54 (55.10%) Microsoft
2 50 (51.02%) MS Office
2 50 (51.02%) ITIL
3 38 (38.78%) Active Directory
4 34 (34.69%) MS Excel
5 33 (33.67%) Windows
6 26 (26.53%) SLA
7 23 (23.47%) Incident Management
8 17 (17.35%) Citrix
9 16 (16.33%) Service Management
9 16 (16.33%) ITIL Certification
10 15 (15.31%) Microsoft Certification
11 14 (14.29%) Windows XP
12 12 (12.24%) Windows 7
13 10 (10.20%) MS Exchange
13 10 (10.20%) Problem Management
14 8 (8.163%) Degree
15 7 (7.143%) Exchange Server 2007
15 7 (7.143%) Hebrew Language
16 6 (6.122%) French Language
16 6 (6.122%) Spanish Language
16 6 (6.122%) Service Delivery
16 6 (6.122%) Manufacturing
16 6 (6.122%) MS Visio
16 6 (6.122%) MCSA
16 6 (6.122%) MS Project
17 5 (5.102%) SQL
17 5 (5.102%) MCSE
17 5 (5.102%) MCP
17 5 (5.102%) VoIP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (4.082%) .NET
Application Platforms
1 10 (10.20%) MS Exchange
2 7 (7.143%) Exchange Server 2007
3 5 (5.102%) Blackberry Enterprise Server
4 2 (2.041%) SharePoint
5 1 (1.020%) Exchange Server 2010
5 1 (1.020%) IIS
5 1 (1.020%) Lotus Notes
Applications
1 50 (51.02%) MS Office
2 34 (34.69%) MS Excel
3 6 (6.122%) MS Visio
3 6 (6.122%) MS Project
4 3 (3.061%) MS PowerPoint
Business Applications
1 2 (2.041%) Remedy ITSM
Communications & Networking
1 5 (5.102%) VoIP
2 4 (4.082%) TCP/IP
3 2 (2.041%) VPN
3 2 (2.041%) Internet
4 1 (1.020%) WAN
4 1 (1.020%) LAN
Database & Business Intelligence
1 2 (2.041%) SQL Server
General
1 7 (7.143%) Hebrew Language
2 6 (6.122%) Manufacturing
2 6 (6.122%) French Language
2 6 (6.122%) Spanish Language
3 5 (5.102%) Italian Language
4 4 (4.082%) Marketing
5 2 (2.041%) Legal
6 1 (1.020%) Finance
6 1 (1.020%) Retail
6 1 (1.020%) Danish Language
Miscellaneous
1 3 (3.061%) Mathematics
2 2 (2.041%) Computer Science
2 2 (2.041%) Blackberry
2 2 (2.041%) iPad
3 1 (1.020%) FMCG
Operating Systems
1 33 (33.67%) Windows
2 14 (14.29%) Windows XP
3 12 (12.24%) Windows 7
4 4 (4.082%) Windows Vista
5 3 (3.061%) Windows Server 2008
6 2 (2.041%) Windows Server 2003
6 2 (2.041%) Linux
7 1 (1.020%) Mac OS
Processes & Methodologies
1 50 (51.02%) ITIL
2 23 (23.47%) Incident Management
3 16 (16.33%) Service Management
4 10 (10.20%) Problem Management
5 6 (6.122%) Service Delivery
6 4 (4.082%) Release Management
7 3 (3.061%) Change Control
8 2 (2.041%) Root Cause Analysis
8 2 (2.041%) ITSM
8 2 (2.041%) Workflow
8 2 (2.041%) Logistics
9 1 (1.020%) Risk Analysis
9 1 (1.020%) Change Management
9 1 (1.020%) ERP
9 1 (1.020%) Project Management
9 1 (1.020%) Time Management
9 1 (1.020%) Enterprise Modelling
Programming Languages
1 5 (5.102%) SQL
2 3 (3.061%) C
Qualifications
1 16 (16.33%) ITIL Certification
2 15 (15.31%) Microsoft Certification
3 8 (8.163%) Degree
4 6 (6.122%) MCSA
5 5 (5.102%) MCP
5 5 (5.102%) MCSE
6 2 (2.041%) MCITP
7 1 (1.020%) SC Cleared
7 1 (1.020%) Security Cleared
7 1 (1.020%) CCNA
7 1 (1.020%) Cisco Certification
Quality Assurance & Compliance
1 26 (26.53%) SLA
2 3 (3.061%) ISO 9001
System Software
1 38 (38.78%) Active Directory
2 2 (2.041%) XenApp
3 1 (1.020%) XenDesktop
3 1 (1.020%) Terminal Server
3 1 (1.020%) VMware Infrastructure
Systems Management
1 1 (1.020%) Backup Exec
1 1 (1.020%) ServiceCenter
1 1 (1.020%) SCCM
Vendors
1 54 (55.10%) Microsoft
2 17 (17.35%) Citrix
3 4 (4.082%) Apple
4 3 (3.061%) NetApp
4 3 (3.061%) SAP
4 3 (3.061%) Remedy
5 2 (2.041%) Oracle
6 1 (1.020%) McAfee
6 1 (1.020%) VMware
6 1 (1.020%) Cisco
6 1 (1.020%) Adobe
6 1 (1.020%) HP
6 1 (1.020%) Lotus
6 1 (1.020%) Salesforce.com
6 1 (1.020%) Symantec
Cambridge, Cambridgeshire
We are keen to hear from any applicants who have proven experience of providing 1 st /2 nd line technical support in a large windows 7/XP environment...
Cambridge Assessment
Salary: From £23,700 to £26,700 per annum
Posted: 7 May 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) -Understanding of Service Management Methodologies and best practice... -Good communication and negotiation skills (verbal8 and written) -Advanced Microsoft Office knowledge - Word, Excel,...
Kelway Ltd
Salary: From £17,000 to £20,000 per annum plus £2,000 Shift allowance
Posted: 15 May 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) - Understanding of Service Management Methodologies and best practice - Experience of Service Desk working practices and the common principles Experience and Skills. - Demonstrable...
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: 14 May 2013