The statistics below represent IT jobs advertised across the East of England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 226 233 252
Rank change year-on-year
+7 +19
Permanent jobs requiring a Service Desk Analyst 37 44 47
As % of all permanent IT jobs located in the East of England 0.54% 0.58% 0.54%
As % of the Job Titles category 0.56% 0.59% 0.55%
Number of salaries quoted 35 34 39
Median salary £21,500 £21,500 £23,000
Median salary % change year-on-year
- -6.52%
90% offered a salary of more than £19,000 £17,600 £18,100
10% offered a salary of more than £27,500 £25,700 £36,800
UK excluding London median salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6618 7426 8473
As % of all permanent IT jobs located in the East of England 95.73% 97.59% 97.49%
Number of salaries quoted 5466 6093 7037
Median salary £44,000 £42,500 £40,000
Median salary % change year-on-year
+3.52% +6.25%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 3 May 2016.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Suffolk +20 13 £22,000 -2.22%
Hertfordshire +8 8 £21,250 -3.40% 1
Essex +7 6 £18,750 +4.16% 2
Cambridgeshire -11 5 £20,500 - 1
Bedfordshire -9 3 £24,500 +15.29%
Norfolk +15 2 £26,843 +78.95%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 3 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Desk Analyst in the job title.

1 53 (65.43%) Active Directory
2 39 (48.15%) Microsoft
3 36 (44.44%) ITIL
4 31 (38.27%) MS Office
5 30 (37.04%) MS Excel
6 24 (29.63%) Windows
7 15 (18.52%) MS Exchange
7 15 (18.52%) Microsoft Certification
7 15 (18.52%) A+ Certification
8 13 (16.05%) SLA
8 13 (16.05%) Citrix
9 12 (14.81%) Analytical Skills
9 12 (14.81%) Windows 7
9 12 (14.81%) ITIL V3
10 11 (13.58%) Driving Licence
11 10 (12.35%) Remote Desktop
11 10 (12.35%) Finance
12 9 (11.11%) Telecoms
12 9 (11.11%) Cisco
13 8 (9.88%) Problem Management
13 8 (9.88%) Time Management
14 7 (8.64%) Windows 8
14 7 (8.64%) MCP
15 6 (7.41%) SQL
15 6 (7.41%) LAN
15 6 (7.41%) WAN
15 6 (7.41%) VMware
15 6 (7.41%) Office 365
15 6 (7.41%) Incident Management
15 6 (7.41%) Windows Server

Service Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (18.52%) MS Exchange
2 4 (4.94%) SharePoint
3 3 (3.70%) Exchange Server 2003
4 2 (2.47%) Skype for Business
5 1 (1.23%) Exchange Server 2010
5 1 (1.23%) Exchange Server 2013
5 1 (1.23%) IBM Notes
5 1 (1.23%) Office Communications Server
Applications
1 31 (38.27%) MS Office
2 30 (37.04%) MS Excel
Business Applications
1 2 (2.47%) SystmOne
2 1 (1.23%) Lorenzo
Cloud Services
1 6 (7.41%) Office 365
Communications & Networking
1 10 (12.35%) Remote Desktop
2 6 (7.41%) LAN
2 6 (7.41%) WAN
3 3 (3.70%) VoIP
3 3 (3.70%) VPN
3 3 (3.70%) Wireless
4 2 (2.47%) DHCP
4 2 (2.47%) DNS
4 2 (2.47%) TCP/IP
5 1 (1.23%) Internet
5 1 (1.23%) Intranet
General
1 10 (12.35%) Finance
2 9 (11.11%) Telecoms
3 3 (3.70%) Welsh Language
4 2 (2.47%) Banking
4 2 (2.47%) Retail
4 2 (2.47%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (3.70%) CSS
1 3 (3.70%) HTML
Miscellaneous
1 12 (14.81%) Analytical Skills
2 11 (13.58%) Driving Licence
3 3 (3.70%) Mathematics
4 2 (2.47%) BYOD
4 2 (2.47%) Data Centre
4 2 (2.47%) NHS
5 1 (1.23%) Management Information System
Operating Systems
1 24 (29.63%) Windows
2 12 (14.81%) Windows 7
3 7 (8.64%) Windows 8
4 6 (7.41%) Windows Server
5 3 (3.70%) Windows Server 2008
5 3 (3.70%) Windows Server 2012
6 2 (2.47%) Unix
6 2 (2.47%) Windows XP
7 1 (1.23%) Windows Vista
Processes & Methodologies
1 36 (44.44%) ITIL
2 12 (14.81%) ITIL V3
3 8 (9.88%) Problem Management
3 8 (9.88%) Time Management
4 6 (7.41%) Incident Management
5 5 (6.17%) Agile Software Development
5 5 (6.17%) Analytics
5 5 (6.17%) Data Analytics
5 5 (6.17%) Test Strategy
6 4 (4.94%) Logistics
6 4 (4.94%) Project Management
6 4 (4.94%) User Acceptance Testing
7 3 (3.70%) Performance Monitoring
7 3 (3.70%) Service Management
8 2 (2.47%) Change Management
8 2 (2.47%) Root Cause Analysis
8 2 (2.47%) Software Distribution
8 2 (2.47%) Test Scripting
9 1 (1.23%) Office Automation
9 1 (1.23%) Service Delivery
Programming Languages
1 6 (7.41%) SQL
2 2 (2.47%) C
2 2 (2.47%) PL/SQL
Qualifications
1 15 (18.52%) A+ Certification
1 15 (18.52%) Microsoft Certification
2 7 (8.64%) MCP
3 5 (6.17%) Network+ Certification
4 3 (3.70%) CCNP
4 3 (3.70%) Cisco Certification
4 3 (3.70%) DBS Check
4 3 (3.70%) Degree
5 2 (2.47%) CCA
5 2 (2.47%) Citrix Certification
5 2 (2.47%) MCSE
5 2 (2.47%) VMware Certified Professional (VCP)
6 1 (1.23%) HND
6 1 (1.23%) ITIL Foundation Certificate
6 1 (1.23%) MCSA
Quality Assurance & Compliance
1 13 (16.05%) SLA
2 5 (6.17%) QA
System Software
1 53 (65.43%) Active Directory
Systems Management
1 2 (2.47%) SCCM
Vendors
1 39 (48.15%) Microsoft
2 13 (16.05%) Citrix
3 9 (11.11%) Cisco
4 6 (7.41%) VMware
5 5 (6.17%) Remedy
6 4 (4.94%) HP
6 4 (4.94%) Progress
7 2 (2.47%) Dell
7 2 (2.47%) Oracle
7 2 (2.47%) ServiceNow
7 2 (2.47%) Spiceworks
7 2 (2.47%) WorldPay
8 1 (1.23%) 3PAR
8 1 (1.23%) Cerner
8 1 (1.23%) Lotus
Essex
Edward Carter Solutions
Salary: £25,000 per year +
Posted: 5 days ago