The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 242 199 237
Rank change year-on-year
-43 +38
Permanent jobs requiring a Service Desk Analyst 40 59 43
As % of all permanent IT jobs located in the East of England 0.47% 0.70% 0.47%
As % of the Job Titles category 0.49% 0.73% 0.49%
Number of salaries quoted 34 48 38
Average salary £24,000 £22,000 £20,500
Average salary % change year-on-year
+9.09% +7.31%
90% offered a salary of more than £16,475 £17,500 £18,000
10% offered a salary of more than £38,800 £27,200 £23,950
UK excluding London average salary £21,000 £21,000 £21,500
% change year-on-year
- -2.32%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
8167 8088 8844
As % of all permanent IT jobs located in the East of England 95.51% 95.93% 96.27%
Number of salaries quoted 6790 7035 7353
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £26,000 £25,500 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 April 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire +15 21 £27,500 +57.14% 1
Essex -18 7 £20,000 -33.33% 2
Bedfordshire -12 4 £23,500 +14.63%
Cambridgeshire -15 4 £18,750 -14.77%
Suffolk -4 2 £22,000 -
Norfolk - 2 £21,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 24 April 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 50 (54.95%) MS Office
2 49 (53.85%) Windows
3 47 (51.65%) Microsoft
4 46 (50.55%) ITIL
5 42 (46.15%) Active Directory
6 26 (28.57%) MS Excel
6 26 (28.57%) Windows XP
7 22 (24.18%) SLA
8 21 (23.08%) Windows Server 2003
9 18 (19.78%) Windows Server 2008
10 17 (18.68%) Windows 7
10 17 (18.68%) Incident Management
11 15 (16.48%) Citrix
12 12 (13.19%) MCP
13 11 (12.09%) SQL
13 11 (12.09%) Service Management
14 10 (10.99%) Service Delivery
14 10 (10.99%) Microsoft Certification
14 10 (10.99%) ITIL Certification
15 9 (9.89%) Lotus
15 9 (9.89%) IBM Notes
16 8 (8.79%) Cisco
16 8 (8.79%) MS Exchange
17 7 (7.69%) MCSE
18 6 (6.59%) iSeries
18 6 (6.59%) MS PowerPoint
18 6 (6.59%) VoIP
19 5 (5.49%) TCP/IP
19 5 (5.49%) McAfee
19 5 (5.49%) Degree

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 24 April 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (9.89%) IBM Notes
2 8 (8.79%) MS Exchange
3 3 (3.30%) Exchange Server 2007
4 2 (2.20%) Exchange Server 2010
4 2 (2.20%) Exchange Server 2013
4 2 (2.20%) Exchange Server 2003
5 1 (1.10%) Lotus Domino
5 1 (1.10%) Lync
Applications
1 50 (54.95%) MS Office
2 26 (28.57%) MS Excel
3 6 (6.59%) MS PowerPoint
Business Applications
1 1 (1.10%) Oracle CRM
1 1 (1.10%) Magento
Communications & Networking
1 6 (6.59%) VoIP
2 5 (5.49%) TCP/IP
3 4 (4.40%) Broadband
4 3 (3.30%) ADSL
5 2 (2.20%) VLAN
5 2 (2.20%) ISDN
5 2 (2.20%) LAN
5 2 (2.20%) PBX
5 2 (2.20%) VPN
5 2 (2.20%) DNS
5 2 (2.20%) WAN
5 2 (2.20%) DHCP
6 1 (1.10%) Firewall
6 1 (1.10%) IP Telephony
6 1 (1.10%) Network Security
6 1 (1.10%) Unified Communications
Database & Business Intelligence
1 1 (1.10%) Crystal Reports
General
1 4 (4.40%) Finance
2 3 (3.30%) Law
2 3 (3.30%) Advertising
2 3 (3.30%) Retail
3 2 (2.20%) Telecoms
4 1 (1.10%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.10%) .NET
Miscellaneous
1 6 (6.59%) iSeries
2 3 (3.30%) EPoS
2 3 (3.30%) Chip and PIN
2 3 (3.30%) AS400
2 3 (3.30%) Mathematics
2 3 (3.30%) Smartphone
3 2 (2.20%) iPad
3 2 (2.20%) Computer Science
3 2 (2.20%) Management Information System
3 2 (2.20%) Blackberry
4 1 (1.10%) CMDB
4 1 (1.10%) Video Conferencing
4 1 (1.10%) Social Media
Operating Systems
1 49 (53.85%) Windows
2 26 (28.57%) Windows XP
3 21 (23.08%) Windows Server 2003
4 18 (19.78%) Windows Server 2008
5 17 (18.68%) Windows 7
6 2 (2.20%) Windows Server 2012
6 2 (2.20%) Windows Vista
6 2 (2.20%) Mac OS X
7 1 (1.10%) Linux
7 1 (1.10%) Windows 8
7 1 (1.10%) Apple iOS
Processes & Methodologies
1 46 (50.55%) ITIL
2 17 (18.68%) Incident Management
3 11 (12.09%) Service Management
4 10 (10.99%) Service Delivery
5 5 (5.49%) Problem Management
6 3 (3.30%) ITSM
6 3 (3.30%) Time Management
7 2 (2.20%) Continuous Improvement
7 2 (2.20%) Change Management
8 1 (1.10%) CRM
8 1 (1.10%) E-Commerce
8 1 (1.10%) OO
8 1 (1.10%) Configuration Management
8 1 (1.10%) Migration
8 1 (1.10%) Asset Management
8 1 (1.10%) Mobile Device Management
8 1 (1.10%) ITIL V2
Programming Languages
1 11 (12.09%) SQL
2 3 (3.30%) C
3 2 (2.20%) PL/SQL
4 1 (1.10%) Java
4 1 (1.10%) PHP
Qualifications
1 12 (13.19%) MCP
2 10 (10.99%) Microsoft Certification
2 10 (10.99%) ITIL Certification
3 7 (7.69%) MCSE
4 5 (5.49%) Degree
5 3 (3.30%) MCSA
6 2 (2.20%) MCITP
6 2 (2.20%) A+ Certification
7 1 (1.10%) SC Cleared
7 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 22 (24.18%) SLA
2 3 (3.30%) ISO/IEC 27001
System Software
1 42 (46.15%) Active Directory
2 2 (2.20%) Hyper-V
3 1 (1.10%) Microsoft App-V
3 1 (1.10%) Citrix Presentation Server
3 1 (1.10%) vSphere
Vendors
1 47 (51.65%) Microsoft
2 15 (16.48%) Citrix
3 9 (9.89%) Lotus
4 8 (8.79%) Cisco
5 5 (5.49%) McAfee
6 4 (4.40%) Symantec
6 4 (4.40%) Adobe
7 3 (3.30%) Remedy
8 2 (2.20%) LANDesk
8 2 (2.20%) Barracuda Networks
8 2 (2.20%) SonicWALL
8 2 (2.20%) BT
8 2 (2.20%) VMware
8 2 (2.20%) Apple
8 2 (2.20%) Avaya
8 2 (2.20%) Alcatel-Lucent
9 1 (1.10%) SAP
9 1 (1.10%) Oracle
9 1 (1.10%) NetApp
9 1 (1.10%) JD Edwards
Colchester, Essex
HAYS INFORMATION TECHNOLOGY
Salary: £22000 per annum
Posted: 2 hours ago
Watford, Hertfordshire
Latcom Ltd
Salary: + good benefits
Posted: 11 hours ago
Harpenden
Interquest - IQ ESM
Salary: £25000 per annum
Posted: 2 days ago
Bedfordshire
Hays IT - Uk Posting account
Salary: £17000.00 - £25000.00 per annum
Posted: 23 days ago
Norwich
Hays IT - Uk Posting account
Salary: £21000.00 - £25000.00 per annum
Posted: 24 days ago