Service Desk Analyst Jobs in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst salary in the East of England is £26,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 165 193 228
Rank change year-on-year +28 +35 -73
Permanent jobs requiring a Service Desk Analyst 58 46 50
As % of all permanent jobs advertised in the East of England 0.96% 0.84% 0.78%
As % of the Job Titles category 1.02% 0.99% 0.83%
Number of salaries quoted 39 33 50
10th Percentile £21,250 £21,750 £22,700
25th Percentile £23,125 £23,000 £25,000
Median annual salary (50th Percentile) £26,500 £24,000 £28,500
Median % change year-on-year +10.42% -15.79% +7.55%
75th Percentile £28,466 £28,206 £30,625
90th Percentile £32,725 £32,900 £32,500
England median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,703 4,637 6,008
% of permanent jobs with a recognized job title 93.91% 84.32% 93.99%
Number of salaries quoted 4,353 2,307 2,898
10th Percentile £25,809 £26,250 £27,000
25th Percentile £31,250 £36,750 £35,750
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £77,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 3 May 2024.

Salary histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +20 21 £26,500 +6.00% 3
Bedfordshire - 14 £22,500 -
Cambridgeshire +9 8 £27,500 +5.77% 3
Suffolk -5 7 £27,000 +2.82%
Essex +14 5 £23,750 -1.04% 1
Norfolk - 3 £27,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 3 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Analyst in the job title.

1 43 (74.14%) Windows
2 42 (72.41%) Microsoft 365
3 41 (70.69%) Social Skills
4 39 (67.24%) Active Directory
5 36 (62.07%) Microsoft
6 32 (55.17%) ITIL
7 22 (37.93%) Analytical Skills
8 20 (34.48%) Degree
8 20 (34.48%) Android
9 18 (31.03%) Statistics
9 18 (31.03%) Root Cause Analysis
9 18 (31.03%) LAN
9 18 (31.03%) WAN
10 17 (29.31%) Customer Service
11 16 (27.59%) Problem-Solving
12 12 (20.69%) Firewall
13 11 (18.97%) Windows Server
14 10 (17.24%) VMware
15 9 (15.52%) vSphere
16 8 (13.79%) Service Delivery
16 8 (13.79%) SLA
17 7 (12.07%) VPN
17 7 (12.07%) Microsoft Office
17 7 (12.07%) Veeam
17 7 (12.07%) Replication
17 7 (12.07%) Ticket Management
17 7 (12.07%) Focus Group
18 5 (8.62%) Inclusion and Diversity
18 5 (8.62%) Customer-Centric Approach
18 5 (8.62%) Hardware Maintenance

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.90%) Microsoft Exchange
2 2 (3.45%) Confluence
Applications
1 7 (12.07%) Microsoft Office
2 5 (8.62%) Microsoft Excel
Cloud Services
1 42 (72.41%) Microsoft 365
2 2 (3.45%) Azure
Communications & Networking
1 18 (31.03%) LAN
1 18 (31.03%) WAN
2 12 (20.69%) Firewall
3 7 (12.07%) VPN
4 2 (3.45%) Wi-Fi
Development Applications
1 4 (6.90%) JIRA
General
1 41 (70.69%) Social Skills
2 22 (37.93%) Analytical Skills
3 5 (8.62%) Inclusion and Diversity
4 2 (3.45%) Organisational Skills
5 1 (1.72%) Local Government
Miscellaneous
1 7 (12.07%) Replication
2 4 (6.90%) Self-Motivation
3 1 (1.72%) Data Protection Act
3 1 (1.72%) Management Information System
3 1 (1.72%) Video Conferencing
Operating Systems
1 43 (74.14%) Windows
2 20 (34.48%) Android
3 11 (18.97%) Windows Server
4 5 (8.62%) Windows 10
5 2 (3.45%) Linux
5 2 (3.45%) Windows Server 2016
5 2 (3.45%) Windows Server 2019
Processes & Methodologies
1 32 (55.17%) ITIL
2 18 (31.03%) Root Cause Analysis
2 18 (31.03%) Statistics
3 17 (29.31%) Customer Service
4 16 (27.59%) Problem-Solving
5 8 (13.79%) Service Delivery
6 7 (12.07%) Focus Group
6 7 (12.07%) Ticket Management
7 5 (8.62%) Customer-Centric Approach
7 5 (8.62%) Customer-Centricity
7 5 (8.62%) Hardware Maintenance
8 4 (6.90%) Active Listening
8 4 (6.90%) Incident Management
9 3 (5.17%) Business Continuity
9 3 (5.17%) Collaborative Culture
9 3 (5.17%) Disaster Recovery
9 3 (5.17%) Matrix Management
9 3 (5.17%) Matrix Organization
10 2 (3.45%) ITSM
11 1 (1.72%) Workflow
Programming Languages
1 1 (1.72%) SQL
Qualifications
1 20 (34.48%) Degree
2 3 (5.17%) A+ Certification
2 3 (5.17%) DV Cleared
2 3 (5.17%) SC Cleared
2 3 (5.17%) Security Cleared
3 1 (1.72%) ITIL Certification
3 1 (1.72%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (13.79%) SLA
System Software
1 39 (67.24%) Active Directory
2 9 (15.52%) vSphere
Systems Management
1 2 (3.45%) Microsoft Intune
Vendors
1 36 (62.07%) Microsoft
2 10 (17.24%) VMware
3 7 (12.07%) Veeam
4 4 (6.90%) Google
4 4 (6.90%) ServiceNow
5 2 (3.45%) Apple
5 2 (3.45%) Commvault
6 1 (1.72%) Cisco
6 1 (1.72%) Citrix
6 1 (1.72%) Dell