The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 189 204 237
Rank change year-on-year
+15 +33
Permanent jobs requiring a Service Desk Analyst 63 36 41
As % of all permanent IT jobs located in the East of England 0.82% 0.50% 0.46%
As % of the Job Titles category 0.85% 0.52% 0.47%
Number of salaries quoted 57 35 35
Average salary £25,000 £20,500 £22,000
Average salary % change year-on-year
+21.95% -6.81%
90% offered a salary of more than £20,000 £16,500 £19,000
10% offered a salary of more than £32,000 £22,500 £27,381
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7435 6868 8675
As % of all permanent IT jobs located in the East of England 96.22% 95.05% 96.69%
Number of salaries quoted 6116 5893 7372
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 1 September 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +30 20 £23,500 +22.07% 1
Cambridgeshire -6 16 £27,750 +23.33% 1
Hertfordshire -5 14 £26,000 +57.57% 3
Bedfordshire -1 8 £22,000 +2.32%
Suffolk -4 3 £24,000 +17.07%
Norfolk - 2 £19,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 1 September 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 72 (61.54%) ITIL
2 69 (58.97%) Active Directory
3 55 (47.01%) Windows
4 53 (45.30%) MS Office
5 41 (35.04%) MS Excel
6 35 (29.91%) Microsoft
7 32 (27.35%) Windows XP
8 30 (25.64%) MS Exchange
9 22 (18.80%) SLA
10 20 (17.09%) Citrix
10 20 (17.09%) Incident Management
11 17 (14.53%) Exchange Server 2007
12 16 (13.68%) Windows Server 2008
12 16 (13.68%) Problem Management
13 15 (12.82%) Windows 7
13 15 (12.82%) ITIL Certification
13 15 (12.82%) VoIP
14 13 (11.11%) Asset Management
15 12 (10.26%) Service Delivery
15 12 (10.26%) Microsoft Certification
16 11 (9.40%) Change Control
17 10 (8.55%) Windows Server 2003
18 9 (7.69%) Lotus
18 9 (7.69%) VMware
18 9 (7.69%) IBM Notes
19 8 (6.84%) SQL
19 8 (6.84%) WAN
19 8 (6.84%) LAN
19 8 (6.84%) Windows Server 2012
19 8 (6.84%) Hyper-V

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 1 September 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (25.64%) MS Exchange
2 17 (14.53%) Exchange Server 2007
3 9 (7.69%) IBM Notes
4 4 (3.42%) Exchange Server 2003
5 1 (0.85%) SharePoint
5 1 (0.85%) Lync
5 1 (0.85%) Exchange Server 2010
5 1 (0.85%) Exchange Server 2013
Applications
1 53 (45.30%) MS Office
2 41 (35.04%) MS Excel
3 5 (4.27%) MS PowerPoint
Business Applications
1 1 (0.85%) Dynamics NAV
1 1 (0.85%) Dynamics CRM
Cloud Services
1 7 (5.98%) SaaS
1 7 (5.98%) PaaS
1 7 (5.98%) IaaS
2 4 (3.42%) Office 365
Communications & Networking
1 15 (12.82%) VoIP
2 8 (6.84%) WAN
2 8 (6.84%) LAN
3 6 (5.13%) TCP/IP
4 5 (4.27%) DHCP
4 5 (4.27%) DNS
5 2 (1.71%) Wireless
5 2 (1.71%) VPN
6 1 (0.85%) SAN
6 1 (0.85%) DSL
Database & Business Intelligence
1 1 (0.85%) SQL Server
1 1 (0.85%) SQL Server 2012
General
1 7 (5.98%) Finance
2 6 (5.13%) Law
3 3 (2.56%) Telecoms
4 2 (1.71%) Legal
5 1 (0.85%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.85%) COM
Miscellaneous
1 7 (5.98%) Open Source
2 5 (4.27%) iSeries
3 4 (3.42%) iPad
3 4 (3.42%) Computer Science
3 4 (3.42%) AS400
4 2 (1.71%) Smartphone
4 2 (1.71%) Social Media
5 1 (0.85%) Video Conferencing
5 1 (0.85%) EPoS
5 1 (0.85%) Chip and PIN
5 1 (0.85%) Management Information System
Operating Systems
1 55 (47.01%) Windows
2 32 (27.35%) Windows XP
3 16 (13.68%) Windows Server 2008
4 15 (12.82%) Windows 7
5 10 (8.55%) Windows Server 2003
6 8 (6.84%) Windows Server 2012
7 7 (5.98%) Windows Phone
7 7 (5.98%) Android
7 7 (5.98%) Apple iOS
7 7 (5.98%) Linux
8 3 (2.56%) Windows Vista
9 1 (0.85%) Mac OS X
9 1 (0.85%) Windows 8
Processes & Methodologies
1 72 (61.54%) ITIL
2 20 (17.09%) Incident Management
3 16 (13.68%) Problem Management
4 13 (11.11%) Asset Management
5 12 (10.26%) Service Delivery
6 11 (9.40%) Change Control
7 7 (5.98%) Agile Software Development
7 7 (5.98%) Service Management
8 4 (3.42%) Continuous Improvement
8 4 (3.42%) Time Management
9 2 (1.71%) Migration
10 1 (0.85%) Change Management
10 1 (0.85%) CRM
10 1 (0.85%) ERP
10 1 (0.85%) ITIL V2
10 1 (0.85%) Capacity Management
Programming Languages
1 8 (6.84%) SQL
2 2 (1.71%) PL/SQL
Qualifications
1 15 (12.82%) ITIL Certification
2 12 (10.26%) Microsoft Certification
3 7 (5.98%) MCSA
4 6 (5.13%) MCP
5 5 (4.27%) SC Cleared
5 5 (4.27%) Security Cleared
6 4 (3.42%) MCSE
6 4 (3.42%) Degree
7 3 (2.56%) MCITP
7 3 (2.56%) A+ Certification
8 1 (0.85%) DV Cleared
Quality Assurance & Compliance
1 22 (18.80%) SLA
System Software
1 69 (58.97%) Active Directory
2 8 (6.84%) VMware Infrastructure
2 8 (6.84%) Hyper-V
3 1 (0.85%) XenApp
Systems Management
1 7 (5.98%) SCCM
Vendors
1 35 (29.91%) Microsoft
2 20 (17.09%) Citrix
3 9 (7.69%) Lotus
3 9 (7.69%) VMware
4 7 (5.98%) Red Gate
4 7 (5.98%) Apple
4 7 (5.98%) HP
4 7 (5.98%) Dell
5 4 (3.42%) Cisco
6 2 (1.71%) LANDesk
7 1 (0.85%) IBM
7 1 (0.85%) Avaya
Stevenage, Hertfordshire
Hyphen
Salary: Benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 4 days ago
Watford
Hays IT - Uk Posting account
Salary: £80.00 - £100.00 per day
Posted: 13 days ago