The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 155 176 243
Rank change year-on-year
+21 +67
Permanent jobs requiring a Service Desk Analyst 101 59 37
As % of all permanent IT jobs located in the East of England 1.30% 0.87% 0.42%
As % of the Job Titles category 1.38% 0.90% 0.43%
Number of salaries quoted 83 51 35
Average salary £24,000 £21,500 £20,500
Average salary % change year-on-year
+11.62% +4.87%
90% offered a salary of more than £20,500 £16,500 £17,400
10% offered a salary of more than £32,000 £26,800 £28,800
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7344 6551 8524
As % of all permanent IT jobs located in the East of England 94.64% 96.37% 95.72%
Number of salaries quoted 6009 5257 7412
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 24 December 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +29 46 £25,500 +6.25% 2
Bedfordshire +15 15 £20,500 +15.49%
Essex -9 14 £32,000 +45.45% 1
Norfolk - 13 £20,500 -
Hertfordshire -31 10 £26,000 +52.94% 3
Suffolk +1 3 £22,000 +10.00% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 24 December 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 122 (74.85%) ITIL
2 91 (55.83%) Windows
3 89 (54.60%) Microsoft
4 83 (50.92%) MS Excel
5 76 (46.63%) Active Directory
6 65 (39.88%) MS Office
7 47 (28.83%) Windows XP
8 45 (27.61%) SLA
9 33 (20.25%) MS Exchange
10 31 (19.02%) Windows 7
11 29 (17.79%) Service Delivery
12 26 (15.95%) Microsoft Certification
13 25 (15.34%) Citrix
14 24 (14.72%) VoIP
14 24 (14.72%) MS PowerPoint
15 20 (12.27%) ITIL Certification
16 19 (11.66%) Analytical Skills
17 16 (9.82%) Exchange Server 2007
18 15 (9.20%) ITIL Foundation Certificate
19 14 (8.59%) LAN
19 14 (8.59%) WAN
19 14 (8.59%) VMware
20 13 (7.98%) Windows Server 2008
20 13 (7.98%) Line Management
21 12 (7.36%) Incident Management
21 12 (7.36%) Problem Management
22 11 (6.75%) Finance
22 11 (6.75%) Asset Management
22 11 (6.75%) VMware Infrastructure
22 11 (6.75%) Android

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 24 December 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (20.25%) MS Exchange
2 16 (9.82%) Exchange Server 2007
3 2 (1.23%) Lync
4 1 (0.61%) Exchange Server 2010
4 1 (0.61%) Exchange Server 2013
4 1 (0.61%) Blackberry Enterprise Server
4 1 (0.61%) Exchange Server 2003
4 1 (0.61%) SharePoint
Applications
1 83 (50.92%) MS Excel
2 65 (39.88%) MS Office
3 24 (14.72%) MS PowerPoint
Business Applications
1 2 (1.23%) Dynamics CRM
2 1 (0.61%) Remedy ITSM
2 1 (0.61%) Dynamics NAV
Cloud Services
1 10 (6.13%) SaaS
1 10 (6.13%) PaaS
1 10 (6.13%) IaaS
2 2 (1.23%) Office 365
Communications & Networking
1 24 (14.72%) VoIP
2 14 (8.59%) WAN
2 14 (8.59%) LAN
3 5 (3.07%) VPN
4 4 (2.45%) DNS
4 4 (2.45%) Internet
4 4 (2.45%) Wi-Fi
5 3 (1.84%) Wireless
5 3 (1.84%) DHCP
6 2 (1.23%) TCP/IP
6 2 (1.23%) DSL
6 2 (1.23%) Firewall
7 1 (0.61%) MPLS
7 1 (0.61%) Ethernet
7 1 (0.61%) HTTP
7 1 (0.61%) SAN
7 1 (0.61%) ADSL
Database & Business Intelligence
1 1 (0.61%) SQL Server
1 1 (0.61%) SQL Server 2012
General
1 11 (6.75%) Finance
2 9 (5.52%) Law
3 4 (2.45%) Telecoms
4 1 (0.61%) Manufacturing
4 1 (0.61%) Banking
4 1 (0.61%) Local Government
4 1 (0.61%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.61%) HTML
1 1 (0.61%) COM
1 1 (0.61%) WAP
Miscellaneous
1 19 (11.66%) Analytical Skills
2 10 (6.13%) Open Source
3 3 (1.84%) iPad
3 3 (1.84%) Blackberry
3 3 (1.84%) CMDB
4 2 (1.23%) Video Conferencing
4 2 (1.23%) iPhone
4 2 (1.23%) Computer Science
5 1 (0.61%) Social Media
5 1 (0.61%) iSeries
5 1 (0.61%) Management Information System
5 1 (0.61%) AS400
5 1 (0.61%) PDA
Operating Systems
1 91 (55.83%) Windows
2 47 (28.83%) Windows XP
3 31 (19.02%) Windows 7
4 13 (7.98%) Windows Server 2008
5 11 (6.75%) Android
5 11 (6.75%) Windows Server 2012
5 11 (6.75%) Windows Phone
6 10 (6.13%) Apple iOS
6 10 (6.13%) Linux
7 2 (1.23%) Mac OS X
7 2 (1.23%) Windows Server 2003
7 2 (1.23%) Windows 8
8 1 (0.61%) Windows Vista
Processes & Methodologies
1 122 (74.85%) ITIL
2 29 (17.79%) Service Delivery
3 13 (7.98%) Line Management
4 12 (7.36%) Incident Management
4 12 (7.36%) Problem Management
5 11 (6.75%) Asset Management
6 10 (6.13%) Agile Software Development
7 9 (5.52%) Change Control
8 7 (4.29%) Time Management
8 7 (4.29%) Service Management
9 4 (2.45%) Change Management
9 4 (2.45%) ITSM
9 4 (2.45%) Mentoring
10 2 (1.23%) Migration
10 2 (1.23%) CRM
10 2 (1.23%) Capacity Management
11 1 (0.61%) Software Distribution
11 1 (0.61%) Network Monitoring
11 1 (0.61%) Kalman Filter
11 1 (0.61%) Product Management
Programming Languages
1 5 (3.07%) SQL
2 1 (0.61%) C
2 1 (0.61%) PL/SQL
Qualifications
1 26 (15.95%) Microsoft Certification
2 20 (12.27%) ITIL Certification
3 15 (9.20%) ITIL Foundation Certificate
4 10 (6.13%) MCSA
5 8 (4.91%) MCITP
6 6 (3.68%) MCP
7 5 (3.07%) A+ Certification
7 5 (3.07%) SC Cleared
7 5 (3.07%) Security Cleared
8 4 (2.45%) Degree
9 3 (1.84%) CCNA
9 3 (1.84%) Cisco Certification
10 1 (0.61%) MCSE
10 1 (0.61%) MCTS
10 1 (0.61%) DV Cleared
Quality Assurance & Compliance
1 45 (27.61%) SLA
System Software
1 76 (46.63%) Active Directory
2 11 (6.75%) VMware Infrastructure
2 11 (6.75%) Hyper-V
3 1 (0.61%) XenApp
Systems Management
1 10 (6.13%) SCCM
2 1 (0.61%) OpenView
2 1 (0.61%) DameWare
Vendors
1 89 (54.60%) Microsoft
2 25 (15.34%) Citrix
3 14 (8.59%) VMware
4 10 (6.13%) Apple
4 10 (6.13%) Red Gate
4 10 (6.13%) HP
4 10 (6.13%) Dell
5 5 (3.07%) Cisco
6 1 (0.61%) IBM
6 1 (0.61%) Avaya
6 1 (0.61%) BMC
6 1 (0.61%) Siemens
6 1 (0.61%) Oracle
6 1 (0.61%) Symantec
6 1 (0.61%) Remedy
6 1 (0.61%) Mitel
6 1 (0.61%) Altiris
6 1 (0.61%) Veeam
6 1 (0.61%) SolarWinds
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