The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 188 218 253
Rank change year-on-year
+30 +35
Permanent jobs requiring a Service Desk Analyst 68 36 40
As % of all permanent IT jobs located in the East of England 0.87% 0.49% 0.45%
As % of the Job Titles category 0.91% 0.51% 0.46%
Number of salaries quoted 63 35 35
Average salary £25,500 £20,500 £22,000
Average salary % change year-on-year
+24.39% -6.81%
90% offered a salary of more than £20,000 £16,500 £19,000
10% offered a salary of more than £32,000 £22,500 £27,381
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7490 6991 8676
As % of all permanent IT jobs located in the East of England 95.94% 94.65% 96.68%
Number of salaries quoted 6172 6002 7381
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 20 August 2014.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +24 26 £29,000 +50.64% 1
Cambridgeshire +1 17 £25,500 +13.33% 3
Hertfordshire -1 13 £26,000 +57.57% 3
Bedfordshire -2 8 £21,000 -2.32%
Suffolk -3 2 £24,000 +17.07%
Norfolk - 2 £19,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 20 August 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 73 (62.39%) ITIL
2 72 (61.54%) Active Directory
3 58 (49.57%) Windows
4 57 (48.72%) MS Office
5 41 (35.04%) MS Excel
6 36 (30.77%) Microsoft
7 31 (26.50%) Windows XP
7 31 (26.50%) MS Exchange
8 25 (21.37%) SLA
9 23 (19.66%) Citrix
10 22 (18.80%) Incident Management
11 20 (17.09%) Windows Server 2008
12 18 (15.38%) Exchange Server 2007
13 17 (14.53%) Windows 7
14 16 (13.68%) Problem Management
14 16 (13.68%) VoIP
15 15 (12.82%) ITIL Certification
16 14 (11.97%) Windows Server 2003
17 13 (11.11%) Microsoft Certification
17 13 (11.11%) Asset Management
18 12 (10.26%) Service Delivery
19 11 (9.40%) Change Control
20 10 (8.55%) Lotus
20 10 (8.55%) IBM Notes
21 9 (7.69%) SQL
21 9 (7.69%) WAN
21 9 (7.69%) LAN
21 9 (7.69%) Finance
21 9 (7.69%) VMware
21 9 (7.69%) Hyper-V

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 20 August 2014, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (26.50%) MS Exchange
2 18 (15.38%) Exchange Server 2007
3 10 (8.55%) IBM Notes
4 5 (4.27%) Exchange Server 2003
5 2 (1.71%) Exchange Server 2010
5 2 (1.71%) Exchange Server 2013
6 1 (0.85%) Lync
6 1 (0.85%) Lotus Domino
6 1 (0.85%) SharePoint
Applications
1 57 (48.72%) MS Office
2 41 (35.04%) MS Excel
3 4 (3.42%) MS PowerPoint
Business Applications
1 1 (0.85%) Dynamics NAV
1 1 (0.85%) Dynamics CRM
Cloud Services
1 7 (5.98%) SaaS
1 7 (5.98%) PaaS
1 7 (5.98%) IaaS
2 4 (3.42%) Office 365
Communications & Networking
1 16 (13.68%) VoIP
2 9 (7.69%) WAN
2 9 (7.69%) LAN
3 6 (5.13%) DHCP
3 6 (5.13%) TCP/IP
3 6 (5.13%) DNS
4 3 (2.56%) VPN
5 2 (1.71%) ADSL
5 2 (1.71%) Broadband
5 2 (1.71%) Wireless
6 1 (0.85%) DSL
Database & Business Intelligence
1 1 (0.85%) SQL Server
1 1 (0.85%) SQL Server 2012
General
1 9 (7.69%) Finance
2 6 (5.13%) Law
3 2 (1.71%) Legal
3 2 (1.71%) Telecoms
4 1 (0.85%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.85%) COM
Miscellaneous
1 7 (5.98%) Open Source
2 5 (4.27%) iSeries
3 4 (3.42%) Computer Science
3 4 (3.42%) AS400
3 4 (3.42%) iPad
4 2 (1.71%) Smartphone
4 2 (1.71%) Blackberry
4 2 (1.71%) Management Information System
5 1 (0.85%) EPoS
5 1 (0.85%) Chip and PIN
5 1 (0.85%) Social Media
Operating Systems
1 58 (49.57%) Windows
2 31 (26.50%) Windows XP
3 20 (17.09%) Windows Server 2008
4 17 (14.53%) Windows 7
5 14 (11.97%) Windows Server 2003
6 9 (7.69%) Windows Server 2012
7 7 (5.98%) Windows Phone
7 7 (5.98%) Android
7 7 (5.98%) Apple iOS
7 7 (5.98%) Linux
8 3 (2.56%) Windows Vista
9 1 (0.85%) Mac OS X
9 1 (0.85%) Windows 8
Processes & Methodologies
1 73 (62.39%) ITIL
2 22 (18.80%) Incident Management
3 16 (13.68%) Problem Management
4 13 (11.11%) Asset Management
5 12 (10.26%) Service Delivery
6 11 (9.40%) Change Control
7 9 (7.69%) Service Management
8 7 (5.98%) Agile Software Development
9 4 (3.42%) Continuous Improvement
9 4 (3.42%) Time Management
10 2 (1.71%) Migration
11 1 (0.85%) Change Management
11 1 (0.85%) CRM
11 1 (0.85%) ERP
11 1 (0.85%) ITIL V2
11 1 (0.85%) Capacity Management
11 1 (0.85%) Mobile Device Management
Programming Languages
1 9 (7.69%) SQL
2 2 (1.71%) PL/SQL
Qualifications
1 15 (12.82%) ITIL Certification
2 13 (11.11%) Microsoft Certification
3 8 (6.84%) MCSA
4 7 (5.98%) MCP
5 5 (4.27%) MCSE
6 4 (3.42%) MCITP
6 4 (3.42%) Degree
6 4 (3.42%) SC Cleared
6 4 (3.42%) Security Cleared
7 3 (2.56%) A+ Certification
Quality Assurance & Compliance
1 25 (21.37%) SLA
System Software
1 72 (61.54%) Active Directory
2 9 (7.69%) Hyper-V
3 8 (6.84%) VMware Infrastructure
4 1 (0.85%) XenApp
4 1 (0.85%) Microsoft App-V
4 1 (0.85%) Citrix Presentation Server
Systems Management
1 7 (5.98%) SCCM
Vendors
1 36 (30.77%) Microsoft
2 23 (19.66%) Citrix
3 10 (8.55%) Lotus
4 9 (7.69%) VMware
5 7 (5.98%) Red Gate
5 7 (5.98%) Apple
5 7 (5.98%) HP
5 7 (5.98%) Dell
6 4 (3.42%) Cisco
7 2 (1.71%) Remedy
7 2 (1.71%) LANDesk
8 1 (0.85%) SonicWALL
8 1 (0.85%) Barracuda Networks
8 1 (0.85%) Avaya
8 1 (0.85%) McAfee
8 1 (0.85%) IBM
Watford
Hays IT - Uk Posting account
Salary: £80.00 - £100.00 per day
Posted: 2 days ago
Cambridge
Hays IT - Uk Posting account
Salary: £24000.00 - £27000.00 per annum
Posted: 23 days ago