The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 198 194 212
Rank change year-on-year
-4 +18
Permanent jobs requiring a Service Desk Analyst 60 62 36
As % of all permanent IT jobs located in the East of England 0.82% 0.81% 0.50%
As % of the Job Titles category 0.87% 0.84% 0.53%
Number of salaries quoted 53 55 35
Average salary £21,500 £24,000 £19,625
Average salary % change year-on-year
-10.41% +22.29%
90% offered a salary of more than £17,375 £19,400 £16,500
10% offered a salary of more than £27,500 £32,000 £22,500
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6884 7379 6812
As % of all permanent IT jobs located in the East of England 94.01% 96.39% 95.27%
Number of salaries quoted 5840 6061 5857
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East of England

Service Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East of England region.

Service Desk Analyst Salary Trend in the East of England

Service Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East of England region over the 3 months to 4 September 2015.

Service Desk Analyst Salary Histogram in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +19 19 £25,250 -9.00% 2
Bedfordshire +16 17 £19,000 -9.52% 2
Essex -12 15 £24,000 -8.57% 1
Hertfordshire -9 9 £23,750 +1.06% 6
Suffolk +3 3 £18,046 -24.80% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 4 September 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 49 (51.04%) Windows
2 46 (47.92%) Microsoft
3 44 (45.83%) Active Directory
3 44 (45.83%) MS Office
4 43 (44.79%) ITIL
5 38 (39.58%) MS Excel
6 16 (16.67%) Windows XP
6 16 (16.67%) Finance
7 14 (14.58%) Citrix
7 14 (14.58%) MS Exchange
8 13 (13.54%) Microsoft Certification
9 12 (12.50%) Time Management
9 12 (12.50%) Windows 7
10 10 (10.42%) Mathematics
10 10 (10.42%) MS PowerPoint
10 10 (10.42%) TCP/IP
11 9 (9.38%) DNS
11 9 (9.38%) SLA
11 9 (9.38%) Cisco
11 9 (9.38%) DHCP
11 9 (9.38%) MCP
11 9 (9.38%) Management Information System
12 8 (8.33%) Financial Institution
12 8 (8.33%) Incident Management
12 8 (8.33%) Banking
13 7 (7.29%) Degree
13 7 (7.29%) Retail
13 7 (7.29%) Exchange Server 2003
13 7 (7.29%) Telecoms
13 7 (7.29%) C

Service Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 4 September 2015, IT jobs across the East of England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (14.58%) MS Exchange
2 7 (7.29%) Exchange Server 2003
3 3 (3.13%) IBM Notes
4 1 (1.04%) SharePoint
Applications
1 44 (45.83%) MS Office
2 38 (39.58%) MS Excel
3 10 (10.42%) MS PowerPoint
4 1 (1.04%) MS Visio
Business Applications
1 1 (1.04%) Remedy ITSM
Cloud Services
1 4 (4.17%) Office 365
Communications & Networking
1 10 (10.42%) TCP/IP
2 9 (9.38%) DHCP
2 9 (9.38%) DNS
3 5 (5.21%) VPN
4 3 (3.13%) LAN
4 3 (3.13%) Wi-Fi
4 3 (3.13%) WAN
5 2 (2.08%) Internet
5 2 (2.08%) Firewall
5 2 (2.08%) FTP
5 2 (2.08%) HTTP
6 1 (1.04%) WLAN
6 1 (1.04%) Ethernet
6 1 (1.04%) Softphone
Database & Business Intelligence
1 4 (4.17%) Crystal Reports
2 1 (1.04%) SQL Server
General
1 16 (16.67%) Finance
2 8 (8.33%) Financial Institution
2 8 (8.33%) Banking
3 7 (7.29%) Retail
3 7 (7.29%) Telecoms
4 2 (2.08%) Retail Banking
5 1 (1.04%) Front Office
5 1 (1.04%) Back Office
5 1 (1.04%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.04%) Application Packaging
Miscellaneous
1 10 (10.42%) Mathematics
2 9 (9.38%) Management Information System
3 3 (3.13%) AS400
3 3 (3.13%) iPad
3 3 (3.13%) Blackberry
4 2 (2.08%) Analytical Skills
4 2 (2.08%) iPhone
5 1 (1.04%) Social Media
5 1 (1.04%) Mobile App
5 1 (1.04%) Video Conferencing
Operating Systems
1 49 (51.04%) Windows
2 16 (16.67%) Windows XP
3 12 (12.50%) Windows 7
4 5 (5.21%) Windows Server 2008
5 4 (4.17%) Windows 8
5 4 (4.17%) Windows Server 2012
5 4 (4.17%) Solaris
6 3 (3.13%) Linux
6 3 (3.13%) UNIX
7 2 (2.08%) Windows Server 2003
7 2 (2.08%) Windows Vista
7 2 (2.08%) Mac OS
Processes & Methodologies
1 43 (44.79%) ITIL
2 12 (12.50%) Time Management
3 8 (8.33%) Incident Management
4 5 (5.21%) Data Protection
4 5 (5.21%) Change Management
5 4 (4.17%) Service Management
6 3 (3.13%) Service Delivery
6 3 (3.13%) ITSM
6 3 (3.13%) Project Management
7 2 (2.08%) CRM
8 1 (1.04%) Business Continuity
8 1 (1.04%) Asset Management
8 1 (1.04%) Problem Management
8 1 (1.04%) ITIL V3
8 1 (1.04%) IT Asset Management
Programming Languages
1 7 (7.29%) C
2 6 (6.25%) SQL
3 1 (1.04%) T-SQL
Qualifications
1 13 (13.54%) Microsoft Certification
2 9 (9.38%) MCP
3 7 (7.29%) Degree
4 4 (4.17%) ITIL Certification
4 4 (4.17%) MCDST
5 3 (3.13%) MCTS
5 3 (3.13%) CCNA
5 3 (3.13%) Cisco Certification
5 3 (3.13%) ITIL Foundation Certificate
6 2 (2.08%) MCSE
Quality Assurance & Compliance
1 9 (9.38%) SLA
System Software
1 44 (45.83%) Active Directory
2 3 (3.13%) MetaFrame
Systems Management
1 4 (4.17%) SCCM
2 3 (3.13%) Norton AntiVirus
Vendors
1 46 (47.92%) Microsoft
2 14 (14.58%) Citrix
3 9 (9.38%) Cisco
4 5 (5.21%) Oracle
5 4 (4.17%) Sun
5 4 (4.17%) NetApp
5 4 (4.17%) VMware
5 4 (4.17%) Tieto
5 4 (4.17%) ServiceNow
6 3 (3.13%) Lotus
6 3 (3.13%) JD Edwards
6 3 (3.13%) Symantec
7 2 (2.08%) Avaya
8 1 (1.04%) HP
8 1 (1.04%) EMC
8 1 (1.04%) Remedy
8 1 (1.04%) Apple
8 1 (1.04%) Mitel
8 1 (1.04%) Google
8 1 (1.04%) LANDesk
Bedfordshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
Coal IT Services
Salary: From £18,000 to £22,000 per annum + benefits + excellent career progre
Posted: 2 days ago
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum + benefits
Posted: 3 days ago
Cambridgeshire
The One Group
Salary: £18k - 22k per year + Benefits
Posted: 4 days ago
Bedford, Bedfordshire
Ashdown IT
Salary: £17000 - £23000 per annum
Posted: 4 days ago
Hemel Hempstead
Artemis IT Recruitment
Salary: Up to £26000 pa
Posted: 4 days ago
Witham, Essex
Essex County Fire and Rescue Service
Salary: From £22,937 to £24,472 per annum
Posted: 9 days ago
Stevenage, Hertfordshire
SCC
Salary: From £16,500 to £17,500 per annum
Posted: 13 days ago
Ipswich, Suffolk
The Ipswich Hospital NHS Trust
Salary: £16,631 - £19,461 per annum
Posted: 23 days ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 25 days ago