The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 98 90 57
Rank change year-on-year
-8 -33
Permanent jobs requiring a Technical Support 6 5 23
As % of all permanent IT jobs located in Glasgow 0.43% 0.43% 2.51%
As % of the Job Titles category 0.44% 0.45% 2.73%
Number of salaries quoted 5 1 21
Average salary £32,000 £26,000 £32,500
Average salary % change year-on-year
+23.07% -20.00%
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1360 1104 844
As % of all permanent IT jobs located in Glasgow 96.45% 94.93% 92.14%
Number of salaries quoted 826 769 555
Average salary £40,000 £42,500 £36,000
Average salary % change year-on-year
-5.88% +18.05%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Glasgow

Technical Support
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Glasgow region.

Technical Support Salary Trend in Glasgow

Technical Support
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Technical Support across the Glasgow region over the 3 months to 20 August 2014.

Technical Support Salary Histogram in Glasgow

Technical Support
Top 30 Related IT Skills in Glasgow

For the 6 months to 20 August 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 9 (75.00%) ITIL
2 8 (66.67%) Incident Management
3 7 (58.33%) Finance
4 6 (50.00%) Computer Science
4 6 (50.00%) Java
4 6 (50.00%) .NET
4 6 (50.00%) Management Information System
5 5 (41.67%) Telecoms
5 5 (41.67%) Service Delivery
5 5 (41.67%) Windows
5 5 (41.67%) Postgraduate
5 5 (41.67%) SLA
5 5 (41.67%) FrontRange
5 5 (41.67%) Transition Management
5 5 (41.67%) Software Engineering
5 5 (41.67%) Information Security
6 3 (25.00%) Lotus Domino
6 3 (25.00%) Lotus
6 3 (25.00%) Active Directory
6 3 (25.00%) Intel
7 2 (16.67%) Workflow
8 1 (8.33%) Tapestry
8 1 (8.33%) Stakeholder Management
8 1 (8.33%) Hibernate
8 1 (8.33%) IP Telephony
8 1 (8.33%) VB6
8 1 (8.33%) Blue Coat
8 1 (8.33%) Spring
8 1 (8.33%) WebSphere
8 1 (8.33%) Degree

Technical Support
Top Related IT Skills in Glasgow by Category

For the 6 months to 20 August 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (25.00%) Lotus Domino
2 1 (8.33%) WebSphere
2 1 (8.33%) IIS
Communications & Networking
1 1 (8.33%) Broadband
1 1 (8.33%) VoIP
1 1 (8.33%) SSL
1 1 (8.33%) DSL
1 1 (8.33%) SS7
1 1 (8.33%) Q.931
1 1 (8.33%) Firewall
1 1 (8.33%) IP Telephony
1 1 (8.33%) Network Security
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 7 (58.33%) Finance
2 5 (41.67%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (50.00%) .NET
2 1 (8.33%) Hibernate
2 1 (8.33%) Spring
2 1 (8.33%) Tapestry
Miscellaneous
1 6 (50.00%) Management Information System
1 6 (50.00%) Computer Science
2 1 (8.33%) IBM Mainframe
2 1 (8.33%) AS400
2 1 (8.33%) Mainframe
Operating Systems
1 5 (41.67%) Windows
2 1 (8.33%) UNIX
Processes & Methodologies
1 9 (75.00%) ITIL
2 8 (66.67%) Incident Management
3 5 (41.67%) Information Security
3 5 (41.67%) Software Engineering
3 5 (41.67%) Service Delivery
3 5 (41.67%) Transition Management
4 2 (16.67%) Workflow
5 1 (8.33%) Stakeholder Management
5 1 (8.33%) Service Management
5 1 (8.33%) Problem Management
Programming Languages
1 6 (50.00%) Java
2 1 (8.33%) VB
2 1 (8.33%) VB6
Qualifications
1 5 (41.67%) Postgraduate
2 1 (8.33%) CCIE
2 1 (8.33%) CCNP
2 1 (8.33%) Cisco Certification
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 5 (41.67%) SLA
System Software
1 3 (25.00%) Active Directory
Vendors
1 5 (41.67%) FrontRange
2 3 (25.00%) Intel
2 3 (25.00%) Lotus
3 1 (8.33%) CheckPoint
3 1 (8.33%) Blue Coat
3 1 (8.33%) Cisco
3 1 (8.33%) IBM
3 1 (8.33%) Microsoft