The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Glasgow region.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 101 85 71
Rank change year-on-year
-16 -14
Permanent jobs requiring a Technical Support 7 10 10
As % of all permanent IT jobs located in Glasgow 0.53% 0.81% 1.15%
As % of the Job Titles category 0.55% 0.84% 1.24%
Number of salaries quoted 7 5 9
Average salary £32,000 £30,000 £32,500
Average salary % change year-on-year
+6.66% -7.69%
UK excluding London average salary £30,000 £30,500 £30,000
% change year-on-year
-1.63% +1.66%
Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1279 1194 806
As % of all permanent IT jobs located in Glasgow 96.60% 96.21% 92.54%
Number of salaries quoted 791 834 546
Average salary £40,000 £42,500 £35,000
Average salary % change year-on-year
-5.88% +21.42%
90% offered a salary of more than £26,500 £29,000 £26,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,472 £38,500
% change year-on-year
+3.97% -0.07%
Technical Support
Scotland

Technical Support
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Glasgow

Technical Support
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Glasgow region.

Technical Support Salary Trend in Glasgow

Technical Support
Top 30 Related IT Skills in Glasgow

For the 6 months to 10 July 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 7 (63.64%) ITIL
1 7 (63.64%) Finance
2 6 (54.55%) Management Information System
2 6 (54.55%) Java
2 6 (54.55%) .NET
2 6 (54.55%) Incident Management
3 5 (45.45%) FrontRange
3 5 (45.45%) Transition Management
3 5 (45.45%) Postgraduate
3 5 (45.45%) SLA
3 5 (45.45%) Information Security
3 5 (45.45%) Software Engineering
3 5 (45.45%) Computer Science
3 5 (45.45%) Service Delivery
3 5 (45.45%) Telecoms
4 4 (36.36%) Windows
5 2 (18.18%) SQL Server
5 2 (18.18%) Cisco Certification
6 1 (9.09%) Microsoft Certification
6 1 (9.09%) Avaya
6 1 (9.09%) SAN
6 1 (9.09%) Lotus
6 1 (9.09%) Red Hat
6 1 (9.09%) CheckPoint
6 1 (9.09%) Windows Server 2003
6 1 (9.09%) DSL
6 1 (9.09%) SS7
6 1 (9.09%) Q.931
6 1 (9.09%) Mainframe
6 1 (9.09%) MCSE

Technical Support
Top Related IT Skills in Glasgow by Category

For the 6 months to 10 July 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (9.09%) IIS
1 1 (9.09%) Lotus Domino
1 1 (9.09%) WebSphere
Communications & Networking
1 1 (9.09%) Broadband
1 1 (9.09%) VoIP
1 1 (9.09%) SSL
1 1 (9.09%) SAN
1 1 (9.09%) DSL
1 1 (9.09%) SS7
1 1 (9.09%) Q.931
1 1 (9.09%) Firewall
1 1 (9.09%) IP Telephony
1 1 (9.09%) Network Security
Database & Business Intelligence
1 2 (18.18%) SQL Server
2 1 (9.09%) SQL Server 2005
2 1 (9.09%) SQL Server 2008
General
1 7 (63.64%) Finance
2 5 (45.45%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (54.55%) .NET
2 1 (9.09%) Hibernate
2 1 (9.09%) Spring
2 1 (9.09%) Tapestry
Miscellaneous
1 6 (54.55%) Management Information System
2 5 (45.45%) Computer Science
3 1 (9.09%) IBM Mainframe
3 1 (9.09%) AS400
3 1 (9.09%) Mainframe
Operating Systems
1 4 (36.36%) Windows
2 1 (9.09%) Linux
2 1 (9.09%) Windows Server 2003
2 1 (9.09%) Windows Server 2008
2 1 (9.09%) Red Hat Enterprise Linux
2 1 (9.09%) UNIX
Processes & Methodologies
1 7 (63.64%) ITIL
2 6 (54.55%) Incident Management
3 5 (45.45%) Information Security
3 5 (45.45%) Software Engineering
3 5 (45.45%) Service Delivery
3 5 (45.45%) Transition Management
4 1 (9.09%) Workflow
4 1 (9.09%) Stakeholder Management
4 1 (9.09%) Service Management
4 1 (9.09%) Workforce Management Optimization
4 1 (9.09%) Problem Management
Programming Languages
1 6 (54.55%) Java
2 1 (9.09%) VB
2 1 (9.09%) VB6
Qualifications
1 5 (45.45%) Postgraduate
2 2 (18.18%) Cisco Certification
3 1 (9.09%) Microsoft Certification
3 1 (9.09%) Degree
3 1 (9.09%) MCSE
3 1 (9.09%) CCIE
3 1 (9.09%) CCNP
3 1 (9.09%) CCNA
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 1 (9.09%) Active Directory
Vendors
1 5 (45.45%) FrontRange
2 1 (9.09%) Verint
2 1 (9.09%) Cisco
2 1 (9.09%) IBM
2 1 (9.09%) Microsoft
2 1 (9.09%) Intel
2 1 (9.09%) Avaya
2 1 (9.09%) Lotus
2 1 (9.09%) Red Hat
2 1 (9.09%) CheckPoint
2 1 (9.09%) Blue Coat