The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 98 95 56
Rank change year-on-year
-3 -39
Permanent jobs requiring a Technical Support 2 4 26
As % of all permanent IT jobs located in Glasgow 0.15% 0.36% 2.81%
As % of the Job Titles category 0.16% 0.38% 3.00%
Number of salaries quoted 1 1 22
Average salary £19,500 £35,000 £32,500
Average salary % change year-on-year
-44.28% +7.69%
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%
Technical Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1279 1045 867
As % of all permanent IT jobs located in Glasgow 96.60% 94.57% 93.63%
Number of salaries quoted 748 690 570
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £26,750 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Glasgow

Technical Support
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Glasgow region.

Technical Support Salary Trend in Glasgow

Technical Support
Top 30 Related IT Skills in Glasgow

For the 6 months to 19 September 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 8 (72.73%) ITIL
1 8 (72.73%) Incident Management
2 7 (63.64%) Finance
3 6 (54.55%) Management Information System
3 6 (54.55%) Computer Science
4 5 (45.45%) Information Security
4 5 (45.45%) Software Engineering
4 5 (45.45%) FrontRange
4 5 (45.45%) Transition Management
4 5 (45.45%) Coaching
4 5 (45.45%) Analytical Skills
4 5 (45.45%) SLA
4 5 (45.45%) Service Delivery
4 5 (45.45%) Telecoms
4 5 (45.45%) Java
4 5 (45.45%) .NET
4 5 (45.45%) Postgraduate
5 4 (36.36%) Windows
6 3 (27.27%) Lotus Domino
6 3 (27.27%) Lotus
6 3 (27.27%) Active Directory
6 3 (27.27%) Intel
7 2 (18.18%) Workflow
8 1 (9.09%) Stakeholder Management
8 1 (9.09%) Firewall
8 1 (9.09%) AS400
8 1 (9.09%) Cisco Certification
8 1 (9.09%) Service Management
8 1 (9.09%) Cisco
8 1 (9.09%) IBM

Technical Support
Top Related IT Skills in Glasgow by Category

For the 6 months to 19 September 2014, IT jobs across the Glasgow region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) Lotus Domino
Communications & Networking
1 1 (9.09%) Broadband
1 1 (9.09%) VoIP
1 1 (9.09%) DSL
1 1 (9.09%) SS7
1 1 (9.09%) Q.931
1 1 (9.09%) Firewall
1 1 (9.09%) IP Telephony
1 1 (9.09%) Network Security
General
1 7 (63.64%) Finance
2 5 (45.45%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (45.45%) .NET
Miscellaneous
1 6 (54.55%) Management Information System
1 6 (54.55%) Computer Science
2 5 (45.45%) Analytical Skills
3 1 (9.09%) Mainframe
3 1 (9.09%) IBM Mainframe
3 1 (9.09%) AS400
Operating Systems
1 4 (36.36%) Windows
2 1 (9.09%) UNIX
Processes & Methodologies
1 8 (72.73%) ITIL
1 8 (72.73%) Incident Management
2 5 (45.45%) Transition Management
2 5 (45.45%) Information Security
2 5 (45.45%) Software Engineering
2 5 (45.45%) Service Delivery
2 5 (45.45%) Coaching
3 2 (18.18%) Workflow
4 1 (9.09%) Stakeholder Management
4 1 (9.09%) Service Management
4 1 (9.09%) Line Management
4 1 (9.09%) People Management
Programming Languages
1 5 (45.45%) Java
Qualifications
1 5 (45.45%) Postgraduate
2 1 (9.09%) CCIE
2 1 (9.09%) CCNP
2 1 (9.09%) Cisco Certification
2 1 (9.09%) Degree
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 3 (27.27%) Active Directory
Vendors
1 5 (45.45%) FrontRange
2 3 (27.27%) Intel
2 3 (27.27%) Lotus
3 1 (9.09%) CheckPoint
3 1 (9.09%) Blue Coat
3 1 (9.09%) Cisco
3 1 (9.09%) IBM