The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Guildford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Guildford region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 79 77 53
Rank change year-on-year
-2 -24
Permanent jobs requiring a 2nd Line Support 6 5 2
As % of all permanent IT jobs located in Guildford 0.669% 0.687% 0.431%
As % of the Job Titles category 0.686% 0.708% 0.439%
Number of salaries quoted 6 4 2
Average salary £26,655 £22,750 £25,000
Average salary % change year-on-year
+17.16% -9.00%
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
Guildford
Permanent IT job ads with a match in the
Job Titles category
875 706 456
As % of all permanent IT jobs located in Guildford 97.55% 96.98% 98.28%
Number of salaries quoted 733 676 425
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £23,500 £27,500 £25,000
10% offered a salary of more than £60,000 £50,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Surrey

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Guildford region as a proportion of the total demand within the Job Titles category.

Guildford 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Guildford region.

Guildford 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Guildford region over the 3 months to 24 May 2013.

Guildford 2nd Line Support Salary Histogram

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Guildford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 6 (66.67%) Active Directory
2 4 (44.44%) Microsoft
3 3 (33.33%) VMware
3 3 (33.33%) Windows
4 2 (22.22%) Linux
4 2 (22.22%) Windows XP
4 2 (22.22%) MS Exchange
4 2 (22.22%) LAN
4 2 (22.22%) WAN
4 2 (22.22%) DHCP
4 2 (22.22%) Windows Server 2003
4 2 (22.22%) MPLS
4 2 (22.22%) TCP/IP
4 2 (22.22%) DNS
4 2 (22.22%) SLA
4 2 (22.22%) Juniper
4 2 (22.22%) SAN
4 2 (22.22%) VMware Infrastructure
4 2 (22.22%) Windows Server 2008
4 2 (22.22%) Hyper-V
4 2 (22.22%) Windows 7
4 2 (22.22%) Unified Communications
4 2 (22.22%) Continuous Improvement
4 2 (22.22%) Root Cause Analysis
4 2 (22.22%) SUSE
4 2 (22.22%) JNCIA
4 2 (22.22%) JNCIS
4 2 (22.22%) JNCIP
5 1 (11.11%) MCDST
5 1 (11.11%) MCITP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Guildford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
2 1 (11.11%) Exchange Server 2003
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) CMS
Applications
1 1 (11.11%) MS Excel
Communications & Networking
1 2 (22.22%) LAN
1 2 (22.22%) WAN
1 2 (22.22%) DHCP
1 2 (22.22%) MPLS
1 2 (22.22%) TCP/IP
1 2 (22.22%) DNS
1 2 (22.22%) SAN
1 2 (22.22%) Unified Communications
2 1 (11.11%) VLAN
2 1 (11.11%) Symposium
2 1 (11.11%) IP Telephony
2 1 (11.11%) VPN
2 1 (11.11%) TELNET
2 1 (11.11%) Firewall
2 1 (11.11%) HTTP
2 1 (11.11%) DEFINITY
Miscellaneous
1 1 (11.11%) Fat Client
1 1 (11.11%) Thin Client
1 1 (11.11%) Client/Server
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Linux
2 2 (22.22%) Windows XP
2 2 (22.22%) Windows Server 2003
2 2 (22.22%) Windows Server 2008
2 2 (22.22%) Windows 7
2 2 (22.22%) SUSE
3 1 (11.11%) Windows Vista
3 1 (11.11%) Windows 8
3 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 2 (22.22%) Continuous Improvement
1 2 (22.22%) Root Cause Analysis
2 1 (11.11%) Incident Management
2 1 (11.11%) Infrastructure Management
2 1 (11.11%) ITIL
2 1 (11.11%) Service Delivery
2 1 (11.11%) CRM
Qualifications
1 2 (22.22%) JNCIA
1 2 (22.22%) JNCIS
1 2 (22.22%) JNCIP
2 1 (11.11%) MCDST
2 1 (11.11%) MCITP
2 1 (11.11%) MCP
2 1 (11.11%) MCSE
2 1 (11.11%) MCSA
2 1 (11.11%) Microsoft Certification
2 1 (11.11%) ITIL Certification
2 1 (11.11%) Avaya Certification
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 6 (66.67%) Active Directory
2 2 (22.22%) VMware Infrastructure
2 2 (22.22%) Hyper-V
Vendors
1 4 (44.44%) Microsoft
2 3 (33.33%) VMware
3 2 (22.22%) Juniper
4 1 (11.11%) Cisco
4 1 (11.11%) Remedy
4 1 (11.11%) Nortel
4 1 (11.11%) Citrix
4 1 (11.11%) Avaya
Guildford, Surrey
Established IT Managed Services provider is currently recruiting a 1st/2nd line help desk engineer to join the team, providing office based 1st/2nd line remote support to...
Venturi
Salary: £25000.00 - £26000 per annum + bonus + benefits
Posted: 22 May 2013