Customer Service Jobs in Guildford

Customer Service
Surrey > Guildford

The following table provides summary statistics for permanent job vacancies advertised in Guildford with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 25 60 76
Rank change year-on-year +35 +16 -33
Permanent jobs citing Customer Service 23 13 40
As % of all permanent jobs advertised in Guildford 6.50% 3.32% 4.37%
As % of the Processes & Methodologies category 7.10% 3.63% 4.43%
Number of salaries quoted 22 13 12
10th Percentile £21,000 - £30,000
25th Percentile £23,250 £32,000 £33,750
Median annual salary (50th Percentile) £32,500 £34,000 £35,000
Median % change year-on-year -4.41% -2.86% +25.00%
75th Percentile £34,500 £36,250 £48,694
90th Percentile £37,000 £36,450 £79,250
Surrey median annual salary £25,000 £47,500 £33,000
% change year-on-year -47.37% +43.94% +17.86%

All Process and Methodology Skills
Guildford

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Guildford with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 324 358 903
As % of all permanent jobs advertised in Guildford 91.53% 91.33% 98.69%
Number of salaries quoted 299 224 486
10th Percentile £29,950 £32,000 £36,250
25th Percentile £34,250 £43,438 £46,250
Median annual salary (50th Percentile) £47,500 £57,500 £60,000
Median % change year-on-year -17.39% -4.17% +20.00%
75th Percentile £60,000 £65,000 £66,250
90th Percentile £69,000 £76,250 £83,750
Surrey median annual salary £50,000 £60,000 £57,500
% change year-on-year -16.67% +4.35% +4.55%

Customer Service
Job Vacancy Trend in Guildford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Guildford.

Job vacancy trend for Customer Service in Guildford

Customer Service
Salary Trend in Guildford

3-month moving average salary quoted in jobs citing Customer Service in Guildford.

Salary trend for Customer Service in Guildford

Customer Service
Salary Histogram in Guildford

Salary distribution for jobs citing Customer Service in Guildford over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Guildford

Customer Service
Co-occurring Skills and Capabilities in Guildford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (21.74%) MS Visio
2 3 (13.04%) Microsoft Excel
2 3 (13.04%) Microsoft Office
3 2 (8.70%) Microsoft PowerPoint
Cloud Services
1 1 (4.35%) Microsoft 365
Communications & Networking
1 5 (21.74%) Firewall
1 5 (21.74%) LAN
1 5 (21.74%) Unified Communications
1 5 (21.74%) VLAN
1 5 (21.74%) WAN
2 3 (13.04%) Wireless
General
1 18 (78.26%) Social Skills
2 6 (26.09%) Finance
3 3 (13.04%) Analytical Skills
3 3 (13.04%) Manufacturing
4 2 (8.70%) Law
4 2 (8.70%) Legal
4 2 (8.70%) Retail
4 2 (8.70%) Telecoms
5 1 (4.35%) Organisational Skills
5 1 (4.35%) Social Housing
Job Titles
1 5 (21.74%) 1st Line Engineer
1 5 (21.74%) Network Engineer
2 4 (17.39%) IT Support
3 3 (13.04%) Analyst
3 3 (13.04%) IT Analyst
3 3 (13.04%) Support Assistant
3 3 (13.04%) Technical Assistant
3 3 (13.04%) Technical Support
3 3 (13.04%) Technical Support Assistant
4 2 (8.70%) Administrator
4 2 (8.70%) IT Support Analyst
4 2 (8.70%) Support Analyst
4 2 (8.70%) Training Advisor
5 1 (4.35%) 2nd Line Support
5 1 (4.35%) 2nd Line Support Engineer
5 1 (4.35%) Desktop Engineer
5 1 (4.35%) Desktop Support Engineer
5 1 (4.35%) Service Analyst
5 1 (4.35%) Service Desk Analyst
5 1 (4.35%) Support Engineer
Miscellaneous
1 5 (21.74%) Management Information System
1 5 (21.74%) PMI
2 3 (13.04%) Data Centre
3 2 (8.70%) Educational Technology
3 2 (8.70%) Onboarding
3 2 (8.70%) Self-Motivation
3 2 (8.70%) Social Media
4 1 (4.35%) NHS
Operating Systems
1 4 (17.39%) Windows
1 4 (17.39%) Windows 10
Processes & Methodologies
1 17 (73.91%) Problem-Solving
2 5 (21.74%) Artificial Intelligence
2 5 (21.74%) Capacity Planning
2 5 (21.74%) Change Management
3 4 (17.39%) Customer Experience
3 4 (17.39%) ITIL
4 3 (13.04%) ERP
4 3 (13.04%) Geotechnical Engineering
4 3 (13.04%) Service Delivery
5 2 (8.70%) Business Development
5 2 (8.70%) Client Onboarding
5 2 (8.70%) Continuous Improvement
5 2 (8.70%) CRM
5 2 (8.70%) Customer-Centric Approach
5 2 (8.70%) Digital Customer Experience
5 2 (8.70%) Facilities Management
5 2 (8.70%) Incident Management
5 2 (8.70%) Order Management
5 2 (8.70%) Problem Management
5 2 (8.70%) Tech Ops
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 5 (21.74%) PMI Certification
2 2 (8.70%) ITIL Certification
Quality Assurance & Compliance
1 3 (13.04%) SLA
2 2 (8.70%) PMO
System Software
1 5 (21.74%) VMware Infrastructure
2 3 (13.04%) Firmware
3 1 (4.35%) Active Directory
Vendors
1 9 (39.13%) Microsoft
2 7 (30.43%) Cisco
3 5 (21.74%) BT
3 5 (21.74%) Fortinet
3 5 (21.74%) Juniper
3 5 (21.74%) Mitel
3 5 (21.74%) VMware