The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 232 233 274
Rank change year-on-year
+1 +41
Permanent jobs requiring a 2nd Line Support Engineer 27 8 19
As % of all permanent IT jobs located in the East of England 0.36% 0.11% 0.21%
As % of the Job Titles category 0.37% 0.12% 0.22%
Number of salaries quoted 22 8 18
Average salary £25,000 £28,500 £24,500
Average salary % change year-on-year
-12.28% +16.32%
90% offered a salary of more than £22,500 £24,250 £20,000
10% offered a salary of more than £29,500 £35,000 £28,000
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7290 6738 8754
As % of all permanent IT jobs located in the East of England 96.30% 95.49% 96.72%
Number of salaries quoted 5957 5795 7457
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the East of England region.

2nd Line Support Engineer Salary Trend in the East of England

2nd Line Support Engineer
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the East of England region over the 3 months to 18 September 2014.

2nd Line Support Engineer Salary Histogram in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -4 11 £27,500 -16.03% 1
Bedfordshire -3 6 £25,000 -
Cambridgeshire -1 4 £25,000 +11.11% 1
Suffolk +11 3 £25,000 -28.57%
Essex +4 3 £23,500 -17.54%
Norfolk - 1 - - 1
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the East of England

For the 6 months to 18 September 2014, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 55 (84.62%) Windows
2 30 (46.15%) Windows 7
3 28 (43.08%) Microsoft
3 28 (43.08%) Active Directory
4 25 (38.46%) Windows Server 2008
5 24 (36.92%) Windows XP
6 23 (35.38%) MS Exchange
6 23 (35.38%) MS Excel
7 22 (33.85%) MS Office
8 18 (27.69%) Windows Server 2012
9 17 (26.15%) Microsoft Certification
10 15 (23.08%) Exchange Server 2010
11 12 (18.46%) DNS
11 12 (18.46%) Windows Server 2003
11 12 (18.46%) MCP
12 11 (16.92%) TCP/IP
13 10 (15.38%) DHCP
13 10 (15.38%) MCSE
13 10 (15.38%) VMware
13 10 (15.38%) Windows Vista
13 10 (15.38%) Exchange Server 2007
13 10 (15.38%) Office 365
14 9 (13.85%) MS PowerPoint
14 9 (13.85%) Firewall
15 8 (12.31%) MCITP
15 8 (12.31%) Citrix
16 7 (10.77%) MCSA
16 7 (10.77%) ITIL
16 7 (10.77%) LAN
16 7 (10.77%) WAN

2nd Line Support Engineer
Top Related IT Skills in the East of England by Category

For the 6 months to 18 September 2014, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (35.38%) MS Exchange
2 15 (23.08%) Exchange Server 2010
3 10 (15.38%) Exchange Server 2007
4 6 (9.23%) Exchange Server 2003
5 2 (3.08%) Blackberry Enterprise Server
6 1 (1.54%) IIS
Applications
1 23 (35.38%) MS Excel
2 22 (33.85%) MS Office
3 9 (13.85%) MS PowerPoint
4 1 (1.54%) MS Visio
Cloud Services
1 10 (15.38%) Office 365
Communications & Networking
1 12 (18.46%) DNS
2 11 (16.92%) TCP/IP
3 10 (15.38%) DHCP
4 9 (13.85%) Firewall
5 7 (10.77%) LAN
5 7 (10.77%) WAN
6 5 (7.69%) Wireless
7 4 (6.15%) Internet
7 4 (6.15%) ADSL
8 2 (3.08%) Network Security
9 1 (1.54%) Wi-Fi
9 1 (1.54%) VoIP
9 1 (1.54%) WLAN
Database & Business Intelligence
1 3 (4.62%) SQL Server
2 1 (1.54%) MySQL
2 1 (1.54%) MS Access
General
1 6 (9.23%) Retail
1 6 (9.23%) Back Office
2 4 (6.15%) Finance
3 2 (3.08%) Publishing
4 1 (1.54%) French Language
4 1 (1.54%) German Language
4 1 (1.54%) Italian Language
4 1 (1.54%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (10.77%) .NET
2 4 (6.15%) ADSI
3 2 (3.08%) HTML
3 2 (3.08%) CSS
Miscellaneous
1 6 (9.23%) Firmware
2 3 (4.62%) Blackberry
2 3 (4.62%) Analytical Skills
3 2 (3.08%) iPad
3 2 (3.08%) iPhone
3 2 (3.08%) PDA
4 1 (1.54%) GIS
4 1 (1.54%) Device Driver
4 1 (1.54%) Data Integration
Operating Systems
1 55 (84.62%) Windows
2 30 (46.15%) Windows 7
3 25 (38.46%) Windows Server 2008
4 24 (36.92%) Windows XP
5 18 (27.69%) Windows Server 2012
6 12 (18.46%) Windows Server 2003
7 10 (15.38%) Windows Vista
8 5 (7.69%) Windows 8
9 3 (4.62%) Linux
10 1 (1.54%) Windows 2000
10 1 (1.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (10.77%) ITIL
2 4 (6.15%) Software Deployment
3 3 (4.62%) Change Control
3 3 (4.62%) Root Cause Analysis
4 2 (3.08%) Performance Tuning
4 2 (3.08%) Disaster Recovery
4 2 (3.08%) Service Management
4 2 (3.08%) Software Testing
4 2 (3.08%) Risk Analysis
5 1 (1.54%) Release Management
5 1 (1.54%) Web Development
5 1 (1.54%) Problem Management
5 1 (1.54%) Incident Management
5 1 (1.54%) Service Delivery
5 1 (1.54%) Change Management
5 1 (1.54%) Migration
5 1 (1.54%) Business Intelligence
5 1 (1.54%) Configuration Management
5 1 (1.54%) Project Management
5 1 (1.54%) Time Management
Programming Languages
1 7 (10.77%) C#
2 6 (9.23%) PowerShell
2 6 (9.23%) VBScript
2 6 (9.23%) VB.NET
3 4 (6.15%) VBA
4 3 (4.62%) SQL
5 2 (3.08%) JavaScript
6 1 (1.54%) Perl
6 1 (1.54%) PHP
6 1 (1.54%) T-SQL
6 1 (1.54%) VB
6 1 (1.54%) Python
6 1 (1.54%) Bash Shell
Qualifications
1 17 (26.15%) Microsoft Certification
2 12 (18.46%) MCP
3 10 (15.38%) MCSE
4 8 (12.31%) MCITP
5 7 (10.77%) MCSA
5 7 (10.77%) Degree
6 2 (3.08%) VCP5
6 2 (3.08%) VMware Certified Professional (VCP)
7 1 (1.54%) CCSA
7 1 (1.54%) Cisco Certification
7 1 (1.54%) Check Point Certification
7 1 (1.54%) CCNP
7 1 (1.54%) CCDP
Quality Assurance & Compliance
1 4 (6.15%) SLA
2 1 (1.54%) QA
System Software
1 28 (43.08%) Active Directory
2 5 (7.69%) VMware Infrastructure
2 5 (7.69%) XenApp
3 4 (6.15%) XenDesktop
4 3 (4.62%) vSphere
5 2 (3.08%) Hyper-V
5 2 (3.08%) VMware ESX
6 1 (1.54%) Microsoft Virtual Server
6 1 (1.54%) Terminal Server
6 1 (1.54%) Terminal Services
6 1 (1.54%) Forefront TMG
Systems Management
1 6 (9.23%) Backup Exec
2 2 (3.08%) SCOM
3 1 (1.54%) SCCM
Vendors
1 28 (43.08%) Microsoft
2 10 (15.38%) VMware
3 8 (12.31%) Citrix
4 4 (6.15%) Websense
4 4 (6.15%) McAfee
5 3 (4.62%) Oracle
5 3 (4.62%) Cisco
6 2 (3.08%) Symantec
6 2 (3.08%) HP
6 2 (3.08%) Intel
6 2 (3.08%) Sage
7 1 (1.54%) 3Com
7 1 (1.54%) Juniper
7 1 (1.54%) Pegasus
7 1 (1.54%) Red Hat
7 1 (1.54%) CheckPoint
7 1 (1.54%) Salesforce.com
7 1 (1.54%) Infoblox
7 1 (1.54%) Aruba
7 1 (1.54%) MobileIron