The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 242 230 271
Rank change year-on-year
-12 +41
Permanent jobs requiring a 2nd Line Support Engineer 18 13 14
As % of all permanent IT jobs located in the East of England 0.23% 0.18% 0.15%
As % of the Job Titles category 0.24% 0.19% 0.16%
Number of salaries quoted 17 13 13
Average salary £25,000 £28,500 £26,000
Average salary % change year-on-year
-12.28% +9.61%
90% offered a salary of more than £22,500 £17,500 £22,500
10% offered a salary of more than £30,000 £35,000 £28,000
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7466 6769 8805
As % of all permanent IT jobs located in the East of England 95.34% 95.85% 96.51%
Number of salaries quoted 6076 5690 7552
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £54,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the East of England region.

2nd Line Support Engineer Salary Trend in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -12 8 £22,500 -30.76%
Bedfordshire -1 5 £25,000 +4.16%
Cambridgeshire +8 3 £25,000 -
Suffolk +6 2 £25,000 -28.57%
Essex -1 1 £22,500 -21.05%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the East of England

For the 6 months to 24 October 2014, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 35 (76.09%) Windows
2 20 (43.48%) Microsoft
3 19 (41.30%) Active Directory
3 19 (41.30%) Windows XP
4 17 (36.96%) MS Exchange
4 17 (36.96%) Windows Server 2008
4 17 (36.96%) Windows 7
5 15 (32.61%) MS Excel
5 15 (32.61%) Windows Server 2012
6 11 (23.91%) MS Office
6 11 (23.91%) Microsoft Certification
7 10 (21.74%) Windows Vista
7 10 (21.74%) VMware
8 9 (19.57%) Exchange Server 2010
9 8 (17.39%) Exchange Server 2007
9 8 (17.39%) Windows Server 2003
9 8 (17.39%) ITIL
10 7 (15.22%) MCSE
10 7 (15.22%) Citrix
11 6 (13.04%) MCP
11 6 (13.04%) VMware Infrastructure
11 6 (13.04%) Root Cause Analysis
11 6 (13.04%) Firewall
11 6 (13.04%) MCITP
11 6 (13.04%) Analytical Skills
12 5 (10.87%) Performance Tuning
12 5 (10.87%) Office 365
12 5 (10.87%) Risk Analysis
12 5 (10.87%) MCSA
13 4 (8.70%) WAN

2nd Line Support Engineer
Top Related IT Skills in the East of England by Category

For the 6 months to 24 October 2014, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (36.96%) MS Exchange
2 9 (19.57%) Exchange Server 2010
3 8 (17.39%) Exchange Server 2007
4 3 (6.52%) Exchange Server 2003
5 2 (4.35%) Blackberry Enterprise Server
6 1 (2.17%) IIS
6 1 (2.17%) Exchange Server 2013
Applications
1 15 (32.61%) MS Excel
2 11 (23.91%) MS Office
3 4 (8.70%) MS PowerPoint
4 1 (2.17%) MS Visio
Cloud Services
1 5 (10.87%) Office 365
Communications & Networking
1 6 (13.04%) Firewall
2 4 (8.70%) LAN
2 4 (8.70%) WAN
2 4 (8.70%) DNS
2 4 (8.70%) Internet
3 3 (6.52%) TCP/IP
4 2 (4.35%) DHCP
4 2 (4.35%) Wireless
4 2 (4.35%) Network Security
5 1 (2.17%) Wi-Fi
5 1 (2.17%) VoIP
5 1 (2.17%) WLAN
5 1 (2.17%) ADSL
Database & Business Intelligence
1 2 (4.35%) SQL Server
General
1 3 (6.52%) Finance
2 2 (4.35%) Publishing
3 1 (2.17%) Retail
3 1 (2.17%) Back Office
Libraries, Frameworks & Software Standards
1 1 (2.17%) .NET
1 1 (2.17%) ADSI
Miscellaneous
1 6 (13.04%) Analytical Skills
2 2 (4.35%) iPhone
2 2 (4.35%) iPad
2 2 (4.35%) Blackberry
2 2 (4.35%) PDA
3 1 (2.17%) Data Integration
3 1 (2.17%) Device Driver
Operating Systems
1 35 (76.09%) Windows
2 19 (41.30%) Windows XP
3 17 (36.96%) Windows Server 2008
3 17 (36.96%) Windows 7
4 15 (32.61%) Windows Server 2012
5 10 (21.74%) Windows Vista
6 8 (17.39%) Windows Server 2003
7 3 (6.52%) Windows 8
8 2 (4.35%) Linux
9 1 (2.17%) Windows 2000
9 1 (2.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 8 (17.39%) ITIL
2 6 (13.04%) Root Cause Analysis
3 5 (10.87%) Risk Analysis
3 5 (10.87%) Performance Tuning
4 3 (6.52%) Change Control
5 2 (4.35%) Software Deployment
5 2 (4.35%) Service Management
5 2 (4.35%) Disaster Recovery
6 1 (2.17%) Migration
6 1 (2.17%) Incident Management
6 1 (2.17%) Problem Management
6 1 (2.17%) Service Delivery
6 1 (2.17%) Change Management
6 1 (2.17%) Configuration Management
6 1 (2.17%) Project Management
6 1 (2.17%) Line Management
6 1 (2.17%) Mentoring
6 1 (2.17%) Time Management
6 1 (2.17%) Network Management
6 1 (2.17%) Capacity Management
Programming Languages
1 2 (4.35%) SQL
1 2 (4.35%) VBA
2 1 (2.17%) Python
2 1 (2.17%) PowerShell
2 1 (2.17%) Bash Shell
2 1 (2.17%) VBScript
2 1 (2.17%) VB.NET
2 1 (2.17%) C#
2 1 (2.17%) JavaScript
2 1 (2.17%) Perl
Qualifications
1 11 (23.91%) Microsoft Certification
2 7 (15.22%) MCSE
3 6 (13.04%) MCITP
3 6 (13.04%) MCP
4 5 (10.87%) MCSA
5 2 (4.35%) VMware Certified Professional (VCP)
5 2 (4.35%) Degree
5 2 (4.35%) VCP5
6 1 (2.17%) MCDST
6 1 (2.17%) MCTS
6 1 (2.17%) Check Point Certification
6 1 (2.17%) CCSA
6 1 (2.17%) CCNP
6 1 (2.17%) CCDP
6 1 (2.17%) Cisco Certification
Quality Assurance & Compliance
1 3 (6.52%) SLA
System Software
1 19 (41.30%) Active Directory
2 6 (13.04%) VMware Infrastructure
3 3 (6.52%) vSphere
4 2 (4.35%) Hyper-V
4 2 (4.35%) VMware ESX
5 1 (2.17%) Microsoft Virtual Server
5 1 (2.17%) Firmware
5 1 (2.17%) Terminal Server
5 1 (2.17%) XenApp
5 1 (2.17%) XenDesktop
5 1 (2.17%) Forefront TMG
Systems Management
1 4 (8.70%) Backup Exec
2 3 (6.52%) Nagios
2 3 (6.52%) Dollar Universe
3 2 (4.35%) SCOM
Vendors
1 20 (43.48%) Microsoft
2 10 (21.74%) VMware
3 7 (15.22%) Citrix
4 3 (6.52%) Oracle
4 3 (6.52%) Cisco
4 3 (6.52%) Symantec
5 2 (4.35%) McAfee
5 2 (4.35%) Intel
6 1 (2.17%) Websense
6 1 (2.17%) 3Com
6 1 (2.17%) Veeam
6 1 (2.17%) Infoblox
6 1 (2.17%) Aruba
6 1 (2.17%) HP
6 1 (2.17%) Juniper
6 1 (2.17%) Pegasus
6 1 (2.17%) Red Hat
6 1 (2.17%) Sage
6 1 (2.17%) CheckPoint
6 1 (2.17%) Salesforce.com