The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 234 252 244
Rank change year-on-year
+18 -8
Permanent jobs requiring a 2nd Line Support Engineer 25 24 31
As % of all permanent IT jobs located in the East of England 0.34% 0.29% 0.36%
As % of the Job Titles category 0.35% 0.31% 0.38%
Number of salaries quoted 24 23 29
Average salary £26,000 £22,500 £25,000
Average salary % change year-on-year
+15.55% -10.00%
90% offered a salary of more than £20,900 £20,000 £20,000
10% offered a salary of more than £30,000 £28,100 £30,000
UK excluding London average salary £26,000 £24,000 £26,500
% change year-on-year
+8.33% -9.43%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7167 7834 8246
As % of all permanent IT jobs located in the East of England 96.10% 95.59% 95.42%
Number of salaries quoted 5808 6487 7121
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,500 £25,500
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the East of England region.

2nd Line Support Engineer Salary Trend in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norfolk +4 8 £30,000 +41.17%
Hertfordshire -6 6 £25,000 -7.40%
Bedfordshire +26 5 £26,000 +36.84% 1
Essex +2 5 £20,000 -5.88%
Suffolk +8 1 £25,000 +21.95%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the East of England

For the 6 months to 1 April 2015, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 32 (71.11%) Windows
2 29 (64.44%) Microsoft
3 27 (60.00%) Active Directory
4 22 (48.89%) ITIL
5 18 (40.00%) MS Office
5 18 (40.00%) MS Exchange
5 18 (40.00%) Microsoft Certification
6 15 (33.33%) MS Excel
7 14 (31.11%) Citrix
8 12 (26.67%) MCP
9 11 (24.44%) MCSE
10 10 (22.22%) DHCP
10 10 (22.22%) DNS
10 10 (22.22%) MCTS
10 10 (22.22%) Windows 7
10 10 (22.22%) Analytical Skills
11 9 (20.00%) Windows Server 2008
12 8 (17.78%) MCSA
12 8 (17.78%) Exchange Server 2010
12 8 (17.78%) Office 365
13 7 (15.56%) VB
13 7 (15.56%) Thin Client
13 7 (15.56%) Windows Server 2003
13 7 (15.56%) Nagios
13 7 (15.56%) Migration
13 7 (15.56%) VMware
13 7 (15.56%) Exchange Server 2007
13 7 (15.56%) Risk Analysis
13 7 (15.56%) Fat Client
13 7 (15.56%) PowerShell

2nd Line Support Engineer
Top Related IT Skills in the East of England by Category

For the 6 months to 1 April 2015, IT jobs across the East of England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (40.00%) MS Exchange
2 8 (17.78%) Exchange Server 2010
3 7 (15.56%) Exchange Server 2007
4 6 (13.33%) SharePoint
5 4 (8.89%) IIS
6 3 (6.67%) Lync
6 3 (6.67%) Exchange Server 2013
7 2 (4.44%) Exchange Server 2003
7 2 (4.44%) SharePoint 2010
7 2 (4.44%) SharePoint 2013
Applications
1 18 (40.00%) MS Office
2 15 (33.33%) MS Excel
3 2 (4.44%) MS PowerPoint
Cloud Services
1 8 (17.78%) Office 365
Communications & Networking
1 10 (22.22%) DHCP
1 10 (22.22%) DNS
2 4 (8.89%) Firewall
3 3 (6.67%) Wireless
3 3 (6.67%) VoIP
4 2 (4.44%) WAN
4 2 (4.44%) TCP/IP
4 2 (4.44%) Unified Communications
5 1 (2.22%) LAN
5 1 (2.22%) IP Telephony
5 1 (2.22%) DWDM
General
1 2 (4.44%) Telecoms
1 2 (4.44%) Finance
1 2 (4.44%) Legal
2 1 (2.22%) Publishing
Libraries, Frameworks & Software Standards
1 1 (2.22%) J2EE
Miscellaneous
1 10 (22.22%) Analytical Skills
2 7 (15.56%) Thin Client
2 7 (15.56%) Fat Client
3 3 (6.67%) Video Conferencing
3 3 (6.67%) Blackberry
4 1 (2.22%) Statistics
Operating Systems
1 32 (71.11%) Windows
2 10 (22.22%) Windows 7
3 9 (20.00%) Windows Server 2008
4 7 (15.56%) Windows Server 2003
4 7 (15.56%) Windows Server 2012
5 6 (13.33%) Windows XP
6 5 (11.11%) Windows 8
7 1 (2.22%) Mac OS
7 1 (2.22%) Mac OS X
7 1 (2.22%) Linux
Processes & Methodologies
1 22 (48.89%) ITIL
2 7 (15.56%) Migration
2 7 (15.56%) Risk Analysis
2 7 (15.56%) Root Cause Analysis
2 7 (15.56%) Performance Tuning
3 6 (13.33%) Service Delivery
4 1 (2.22%) Change Management
4 1 (2.22%) Project Management
4 1 (2.22%) Fault Management
Programming Languages
1 7 (15.56%) VB
1 7 (15.56%) PowerShell
2 6 (13.33%) SQL
3 1 (2.22%) Java
Qualifications
1 18 (40.00%) Microsoft Certification
2 12 (26.67%) MCP
3 11 (24.44%) MCSE
4 10 (22.22%) MCTS
5 8 (17.78%) MCSA
6 3 (6.67%) MCDST
6 3 (6.67%) MCITP
7 2 (4.44%) Cisco Certification
7 2 (4.44%) A+ Certification
8 1 (2.22%) ITIL Certification
8 1 (2.22%) CCNP
8 1 (2.22%) CCNA
8 1 (2.22%) Degree
Quality Assurance & Compliance
1 2 (4.44%) SLA
System Software
1 27 (60.00%) Active Directory
2 5 (11.11%) VMware Infrastructure
2 5 (11.11%) Hyper-V
3 3 (6.67%) vSphere
4 2 (4.44%) XenApp
5 1 (2.22%) XenDesktop
Systems Management
1 7 (15.56%) Nagios
1 7 (15.56%) Dollar Universe
2 3 (6.67%) Backup Exec
Vendors
1 29 (64.44%) Microsoft
2 14 (31.11%) Citrix
3 7 (15.56%) VMware
4 5 (11.11%) Cisco
5 4 (8.89%) Symantec
6 3 (6.67%) Veeam
7 1 (2.22%) Apple
7 1 (2.22%) HP
7 1 (2.22%) Dell
Bedford
Capita - ITIN
Salary: £14000 - £16000 per annum
Posted: Yesterday