The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Kent region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 112 92 81
Rank change year-on-year
-20 -11
Permanent jobs citing Customer Engagement 1 1 3
As % of all permanent IT jobs located in Kent 0.078% 0.082% 0.37%
As % of the Processes & Methodologies category 0.096% 0.11% 0.53%
Number of salaries quoted 1 1 3
Average salary £23,500 £60,000 £117,500
Average salary % change year-on-year
-60.83% -48.93%
UK excluding London average salary £47,500 £55,000 £55,000
% change year-on-year
-13.63% -
Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
1042 903 571
As % of all permanent IT jobs located in Kent 81.41% 74.26% 71.29%
Number of salaries quoted 818 750 492
Average salary £44,000 £42,500 £40,000
Average salary % change year-on-year
+3.52% +6.25%
90% offered a salary of more than £30,000 £31,500 £26,215
10% offered a salary of more than £58,700 £51,500 £72,500
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Customer Engagement
South East

Customer Engagement
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Kent

Customer Engagement
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Kent region.

Customer Engagement Salary Trend in Kent

Customer Engagement
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Kent region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Maidstone - 1 £23,500 -
Customer Engagement
South East

Customer Engagement
Top 10 Related IT Skills in Kent

For the 6 months to 16 April 2014, IT jobs across the Kent region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 1 (100.00%) ITIL
1 1 (100.00%) Active Directory
1 1 (100.00%) ITIL Certification
1 1 (100.00%) Service Management
1 1 (100.00%) Change Management
1 1 (100.00%) Management Information System
1 1 (100.00%) Incident Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Service Desk Management
1 1 (100.00%) ServiceNow

Customer Engagement
Top Related IT Skills in Kent by Category

For the 6 months to 16 April 2014, IT jobs across the Kent region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Job Titles
1 1 (100.00%) Analyst
1 1 (100.00%) Service Analyst
1 1 (100.00%) Service Desk Analyst
Miscellaneous
1 1 (100.00%) Management Information System
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) Service Management
1 1 (100.00%) Change Management
1 1 (100.00%) Incident Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Service Desk Management
Qualifications
1 1 (100.00%) ITIL Certification
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) ServiceNow