The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 159 168 159
Rank change year-on-year
+9 -9
Permanent jobs requiring a 2nd Line Support Analyst 22 20 17
As % of all permanent IT jobs located in Leeds 0.66% 0.57% 0.52%
As % of the Job Titles category 0.68% 0.58% 0.53%
Number of salaries quoted 22 18 17
Average salary £21,500 £22,500 £22,500
Average salary % change year-on-year
-4.44% -
90% offered a salary of more than £20,000 £21,395 £18,700
10% offered a salary of more than £27,850 £22,650 £24,400
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%
2nd Line Support Analyst
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3234 3431 3178
As % of all permanent IT jobs located in Leeds 96.36% 98.03% 97.40%
Number of salaries quoted 2707 2786 2453
Average salary £42,500 £40,000 £37,500
Average salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £27,500 £25,500 £22,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Leeds

2nd Line Support Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Leeds region.

2nd Line Support Analyst Salary Trend in Leeds

2nd Line Support Analyst
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the Leeds region over the 3 months to 8 February 2016.

2nd Line Support Analyst Salary Histogram in Leeds

2nd Line Support Analyst
Top 30 Related IT Skills in Leeds

For the 6 months to 8 February 2016, IT jobs across the Leeds region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 36 (90.00%) Windows
2 32 (80.00%) Active Directory
3 28 (70.00%) Windows Server
4 26 (65.00%) MS Excel
5 25 (62.50%) ITIL
6 24 (60.00%) Microsoft
7 20 (50.00%) Windows 7
8 16 (40.00%) MS Office
9 15 (37.50%) Windows Server 2008
10 14 (35.00%) Windows Server 2012
10 14 (35.00%) SLA
11 12 (30.00%) DHCP
11 12 (30.00%) TCP/IP
11 12 (30.00%) DNS
11 12 (30.00%) Exchange Server 2013
12 9 (22.50%) MS Exchange
13 8 (20.00%) Time Management
14 7 (17.50%) VMware Infrastructure
14 7 (17.50%) VMware
15 5 (12.50%) SQL
15 5 (12.50%) CCNA
15 5 (12.50%) Cisco Certification
16 4 (10.00%) Microsoft Certification
16 4 (10.00%) Windows Server 2003
16 4 (10.00%) Legal
16 4 (10.00%) MOS
16 4 (10.00%) MCDST
16 4 (10.00%) Systems Management Server (SMS)
16 4 (10.00%) Service Management
16 4 (10.00%) Telecoms

2nd Line Support Analyst
Top Related IT Skills in Leeds by Category

For the 6 months to 8 February 2016, IT jobs across the Leeds region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (30.00%) Exchange Server 2013
2 9 (22.50%) MS Exchange
3 2 (5.00%) SharePoint
4 1 (2.50%) Exchange Server 2007
4 1 (2.50%) Exchange Server 2010
Applications
1 26 (65.00%) MS Excel
2 16 (40.00%) MS Office
Cloud Services
1 2 (5.00%) Office 365
Communications & Networking
1 12 (30.00%) DHCP
1 12 (30.00%) DNS
1 12 (30.00%) TCP/IP
2 2 (5.00%) LAN
3 1 (2.50%) Internet
3 1 (2.50%) Skype
3 1 (2.50%) VoIP
3 1 (2.50%) WAN
Database & Business Intelligence
1 1 (2.50%) MySQL
1 1 (2.50%) Oracle Reports
1 1 (2.50%) SQL Server
1 1 (2.50%) SQL Server 2008
1 1 (2.50%) SQL Server 2012
General
1 4 (10.00%) Legal
1 4 (10.00%) Telecoms
2 3 (7.50%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.50%) X-Windows
Miscellaneous
1 3 (7.50%) Driving Licence
2 1 (2.50%) Blackberry
2 1 (2.50%) Replication
Operating Systems
1 36 (90.00%) Windows
2 28 (70.00%) Windows Server
3 20 (50.00%) Windows 7
4 15 (37.50%) Windows Server 2008
5 14 (35.00%) Windows Server 2012
6 4 (10.00%) Windows 8
6 4 (10.00%) Windows Server 2003
7 2 (5.00%) Linux
7 2 (5.00%) Windows 10
8 1 (2.50%) Windows XP
Processes & Methodologies
1 25 (62.50%) ITIL
2 8 (20.00%) Time Management
3 4 (10.00%) Service Management
4 3 (7.50%) ITIL V3
5 2 (5.00%) ERP
5 2 (5.00%) PRINCE
5 2 (5.00%) PRINCE2
5 2 (5.00%) Project Management
6 1 (2.50%) Change Management
6 1 (2.50%) ISMS
6 1 (2.50%) Logistics
6 1 (2.50%) Security Management
6 1 (2.50%) Ticket Management
Programming Languages
1 5 (12.50%) SQL
2 1 (2.50%) PHP
Qualifications
1 5 (12.50%) CCNA
1 5 (12.50%) Cisco Certification
2 4 (10.00%) MCDST
2 4 (10.00%) Microsoft Certification
2 4 (10.00%) MOS
3 2 (5.00%) PRINCE2 Certification
4 1 (2.50%) Degree
Quality Assurance & Compliance
1 14 (35.00%) SLA
2 1 (2.50%) ISO/IEC 27001
System Software
1 32 (80.00%) Active Directory
2 7 (17.50%) VMware Infrastructure
3 1 (2.50%) Hyper-V
Systems Management
1 4 (10.00%) Systems Management Server (SMS)
2 2 (5.00%) SCCM
3 1 (2.50%) Backup Exec
3 1 (2.50%) SCOM
Vendors
1 24 (60.00%) Microsoft
2 7 (17.50%) VMware
3 3 (7.50%) Oracle
4 2 (5.00%) Cisco
4 2 (5.00%) JD Edwards
5 1 (2.50%) Citrix
5 1 (2.50%) Symantec
5 1 (2.50%) Veeam