The table below looks at the statistics for ITSM skills in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 169 134 139
Rank change year-on-year
-35 +5
Permanent jobs citing ITSM 20 21 26
As % of all permanent IT jobs located in Leeds 0.53% 0.75% 0.94%
As % of the Processes & Methodologies category 0.62% 0.86% 1.14%
Number of salaries quoted 12 9 18
Average salary £31,500 £50,000 £40,000
Average salary % change year-on-year
-37.00% +25.00%
90% offered a salary of more than £18,500 £39,500 £24,700
10% offered a salary of more than £37,500 £50,000 £50,000
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Leeds region.

Processes & Methodologies Category
Leeds
Permanent IT job ads with a match in the
Processes & Methodologies category
3224 2431 2271
As % of all permanent IT jobs located in Leeds 85.22% 86.27% 81.75%
Number of salaries quoted 2422 1965 1870
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Leeds region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Leeds

ITSM
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Leeds region.

ITSM Salary Trend in Leeds

ITSM
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing ITSM across the Leeds region over the 3 months to 21 October 2014.

ITSM Salary Histogram in Leeds

ITSM
Top 30 Related IT Skills in Leeds

For the 6 months to 21 October 2014, IT jobs across the Leeds region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 67 (98.53%) Service Management
2 46 (67.65%) ITIL
3 23 (33.82%) Service Delivery
4 17 (25.00%) Change Management
5 16 (23.53%) Finance
5 16 (23.53%) ITIL Certification
6 15 (22.06%) Agile Software Development
6 15 (22.06%) ITIL Foundation Certificate
7 13 (19.12%) Project Management
8 12 (17.65%) Windows
8 12 (17.65%) ITIL V3
9 11 (16.18%) Time Management
9 11 (16.18%) Matrix Management
9 11 (16.18%) DSDM
9 11 (16.18%) Microsoft
10 10 (14.71%) E-Commerce
10 10 (14.71%) Active Directory
10 10 (14.71%) Blackberry Enterprise Server
10 10 (14.71%) Supplier Management
11 8 (11.76%) Symantec
11 8 (11.76%) SLA
11 8 (11.76%) MS Exchange
11 8 (11.76%) MS Office
12 7 (10.29%) ServiceNow
13 6 (8.82%) MS Excel
13 6 (8.82%) Blackberry
14 5 (7.35%) Norton AntiVirus
14 5 (7.35%) SQL Server
14 5 (7.35%) Windows XP
14 5 (7.35%) FTP

ITSM
Top Related IT Skills in Leeds by Category

For the 6 months to 21 October 2014, IT jobs across the Leeds region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (14.71%) Blackberry Enterprise Server
2 8 (11.76%) MS Exchange
3 3 (4.41%) SharePoint
3 3 (4.41%) Exchange Server 2013
3 3 (4.41%) Lync
3 3 (4.41%) Exchange Server 2010
4 1 (1.47%) Apache
4 1 (1.47%) WebSphere
Applications
1 8 (11.76%) MS Office
2 6 (8.82%) MS Excel
3 2 (2.94%) MS Visio
4 1 (1.47%) MS PowerPoint
Cloud Services
1 3 (4.41%) Google Apps
Communications & Networking
1 5 (7.35%) FTP
2 4 (5.88%) Internet
3 3 (4.41%) SMS
3 3 (4.41%) VoIP
3 3 (4.41%) POP3
3 3 (4.41%) DNS
3 3 (4.41%) S/MIME
3 3 (4.41%) Unified Communications
3 3 (4.41%) Asterisk PBX
Database & Business Intelligence
1 5 (7.35%) SQL Server
1 5 (7.35%) SQL Server 2008
2 3 (4.41%) MySQL
3 1 (1.47%) DB2
General
1 16 (23.53%) Finance
2 3 (4.41%) Law
3 1 (1.47%) Legal
Job Titles
1 21 (30.88%) Analyst
2 15 (22.06%) Project Manager
3 12 (17.65%) Architect
3 12 (17.65%) Change Analyst
4 8 (11.76%) Designer
4 8 (11.76%) Service Analyst
4 8 (11.76%) Service Manager
5 7 (10.29%) Service Desk Analyst
6 4 (5.88%) Agile Project Manager
6 4 (5.88%) Service Design Architect
6 4 (5.88%) Support Engineer
7 3 (4.41%) Services Delivery Manager
7 3 (4.41%) Delivery Manager
7 3 (4.41%) Service Desk Manager
8 2 (2.94%) Incident & Problem Manager
8 2 (2.94%) Problem Manager
8 2 (2.94%) Incident Manager
8 2 (2.94%) ITIL Manager
8 2 (2.94%) Infrastructure Support Engineer
8 2 (2.94%) Consultant
Libraries, Frameworks & Software Standards
1 1 (1.47%) ODBC
1 1 (1.47%) Middleware
Miscellaneous
1 6 (8.82%) Blackberry
2 3 (4.41%) Management Information System
2 3 (4.41%) CMDB
2 3 (4.41%) Analytical Skills
3 1 (1.47%) Taxonomies
3 1 (1.47%) Statistics
Operating Systems
1 12 (17.65%) Windows
2 5 (7.35%) Windows XP
2 5 (7.35%) Windows 7
3 4 (5.88%) Linux
3 4 (5.88%) UNIX
4 3 (4.41%) Windows Server 2003
4 3 (4.41%) Windows Server 2008
5 1 (1.47%) Apple iOS
Processes & Methodologies
1 67 (98.53%) Service Management
2 46 (67.65%) ITIL
3 23 (33.82%) Service Delivery
4 17 (25.00%) Change Management
5 15 (22.06%) Agile Software Development
6 13 (19.12%) Project Management
7 12 (17.65%) ITIL V3
8 11 (16.18%) Time Management
8 11 (16.18%) Matrix Management
8 11 (16.18%) DSDM
9 10 (14.71%) E-Commerce
9 10 (14.71%) Supplier Management
10 5 (7.35%) Continuous Improvement
11 4 (5.88%) Workflow Management
11 4 (5.88%) Problem Management
11 4 (5.88%) Workflow
12 3 (4.41%) Migration
12 3 (4.41%) Configuration Management
12 3 (4.41%) Root Cause Analysis
12 3 (4.41%) Change Control
Programming Languages
1 1 (1.47%) SQL
Qualifications
1 16 (23.53%) ITIL Certification
2 15 (22.06%) ITIL Foundation Certificate
3 4 (5.88%) Degree
4 2 (2.94%) Microsoft Certification
4 2 (2.94%) MCP
Quality Assurance & Compliance
1 8 (11.76%) SLA
2 2 (2.94%) COBIT
System Software
1 10 (14.71%) Active Directory
2 5 (7.35%) XenApp
3 2 (2.94%) VMware Infrastructure
Systems Management
1 5 (7.35%) Norton AntiVirus
2 3 (4.41%) Symantec Enterprise Vault
2 3 (4.41%) SCOM
3 2 (2.94%) SCCM
Vendors
1 11 (16.18%) Microsoft
2 8 (11.76%) Symantec
3 7 (10.29%) ServiceNow
4 5 (7.35%) Citrix
4 5 (7.35%) CheckPoint
5 3 (4.41%) IBM
5 3 (4.41%) Postini
5 3 (4.41%) Google
6 2 (2.94%) FrontRange
6 2 (2.94%) Huawei
6 2 (2.94%) VMware
7 1 (1.47%) Apple