Customer Service Jobs in Leeds

Customer Service
West Yorkshire > Leeds

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 45 102 47
Rank change year-on-year +57 -55 +52
Permanent jobs citing Customer Service 105 78 224
As % of all permanent jobs advertised in Leeds 4.62% 2.56% 5.98%
As % of the Processes & Methodologies category 5.31% 2.63% 6.14%
Number of salaries quoted 92 57 158
10th Percentile £25,500 £22,500 £25,000
25th Percentile £27,500 £24,000 £31,250
Median annual salary (50th Percentile) £37,500 £26,500 £45,000
Median % change year-on-year +41.51% -41.11% +69.81%
75th Percentile £62,500 £34,308 £55,000
90th Percentile £68,625 £60,047 £62,875
West Yorkshire median annual salary £31,500 £31,000 £37,500
% change year-on-year +1.61% -17.33% +35.14%

All Process and Methodology Skills
Leeds

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,977 2,968 3,649
As % of all permanent jobs advertised in Leeds 86.90% 97.47% 97.41%
Number of salaries quoted 1,399 1,711 2,536
10th Percentile £31,250 £34,308 £32,996
25th Percentile £41,000 £41,750 £42,500
Median annual salary (50th Percentile) £54,900 £57,000 £55,000
Median % change year-on-year -3.68% +3.64% +10.00%
75th Percentile £70,000 £75,000 £70,000
90th Percentile £84,964 £87,500 £85,000
West Yorkshire median annual salary £52,500 £55,000 £52,500
% change year-on-year -4.55% +4.76% +5.00%

Customer Service
Job Vacancy Trend in Leeds

Job postings citing Customer Service as a proportion of all IT jobs advertised in Leeds.

Job vacancy trend for Customer Service in Leeds

Customer Service
Salary Trend in Leeds

3-month moving average salary quoted in jobs citing Customer Service in Leeds.

Salary trend for Customer Service in Leeds

Customer Service
Salary Histogram in Leeds

Salary distribution for jobs citing Customer Service in Leeds over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Leeds

Customer Service
Co-occurring Skills and Capabilities in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.67%) IIS
2 6 (5.71%) Microsoft Exchange
3 2 (1.90%) Exchange Server 2010
3 2 (1.90%) SharePoint
4 1 (0.95%) Confluence
4 1 (0.95%) SAS
Applications
1 15 (14.29%) Microsoft Office
2 2 (1.90%) Microsoft Excel
3 1 (0.95%) Microsoft Project
3 1 (0.95%) MS Visio
Business Applications
1 2 (1.90%) Dynamics CRM
Cloud Services
1 27 (25.71%) Microsoft 365
2 26 (24.76%) Azure
3 8 (7.62%) Azure DevOps
4 7 (6.67%) Entra ID
5 5 (4.76%) Power Automate
5 5 (4.76%) Power Platform
5 5 (4.76%) PowerApps
6 4 (3.81%) Dynamics 365
7 3 (2.86%) GCP
7 3 (2.86%) IaaS
7 3 (2.86%) OpenShift
8 2 (1.90%) AWS
8 2 (1.90%) Mimecast
8 2 (1.90%) SaaS
9 1 (0.95%) Azure Functions
9 1 (0.95%) Azure Monitor
9 1 (0.95%) Cloudflare
9 1 (0.95%) PaaS
9 1 (0.95%) Serverless
Communications & Networking
1 17 (16.19%) Firewall
2 9 (8.57%) VPN
3 8 (7.62%) TCP/IP
4 7 (6.67%) VLAN
5 5 (4.76%) NAS
5 5 (4.76%) Network Security
5 5 (4.76%) SAN
6 4 (3.81%) BGP
6 4 (3.81%) Broadband
6 4 (3.81%) DNS
6 4 (3.81%) Internet
6 4 (3.81%) Intrusion Detection
6 4 (3.81%) IPv4
6 4 (3.81%) IPv6
6 4 (3.81%) MPLS
6 4 (3.81%) OSPF
7 2 (1.90%) DHCP
7 2 (1.90%) SMTP
7 2 (1.90%) tcpdump
7 2 (1.90%) Wireshark
Database & Business Intelligence
1 12 (11.43%) SQL Server
2 4 (3.81%) Power BI
3 2 (1.90%) Data Warehouse
4 1 (0.95%) MySQL
4 1 (0.95%) Oracle Database
4 1 (0.95%) SQL Server Analysis Services
4 1 (0.95%) SQL Server Integration Services
4 1 (0.95%) SQL Server Reporting Services
Development Applications
1 5 (4.76%) Jasmine
1 5 (4.76%) Karma Test Runner
2 3 (2.86%) IBM UrbanCode
3 2 (1.90%) JIRA
General
1 46 (43.81%) Social Skills
2 20 (19.05%) Finance
3 19 (18.10%) Analytical Skills
4 14 (13.33%) Law
5 13 (12.38%) Legal
6 11 (10.48%) Banking
7 9 (8.57%) Games
8 5 (4.76%) Inclusion and Diversity
8 5 (4.76%) Organisational Skills
9 4 (3.81%) Presentation Skills
9 4 (3.81%) Retail
10 3 (2.86%) Public Sector
11 2 (1.90%) Marketing
12 1 (0.95%) Automotive
Job Titles
1 17 (16.19%) Analyst
2 14 (13.33%) IT Support
3 12 (11.43%) Developer
3 12 (11.43%) Lead
4 10 (9.52%) Support Engineer
5 9 (8.57%) Senior
6 8 (7.62%) Service Manager
7 7 (6.67%) IT Analyst
7 7 (6.67%) IT Support Technician
7 7 (6.67%) IT Technician
7 7 (6.67%) Support Technician
8 6 (5.71%) Technical Leader
9 5 (4.76%) 2nd Line Engineer
9 5 (4.76%) 2nd Line Support
9 5 (4.76%) C# Developer
9 5 (4.76%) Consultant
9 5 (4.76%) IT Engineer
9 5 (4.76%) IT Support Engineer
9 5 (4.76%) Senior Developer
10 4 (3.81%) React Developer
Libraries, Frameworks & Software Standards
1 8 (7.62%) .NET
2 7 (6.67%) JSON
2 7 (6.67%) REST
2 7 (6.67%) Web Services
3 6 (5.71%) ASP.NET
3 6 (5.71%) React
3 6 (5.71%) XML
4 5 (4.76%) AngularJS
4 5 (4.76%) CSS
4 5 (4.76%) HTML
4 5 (4.76%) RxJS
4 5 (4.76%) Sass
4 5 (4.76%) SOAP
4 5 (4.76%) XML Schema
5 4 (3.81%) GraphQL
5 4 (3.81%) Node.js
6 2 (1.90%) Middleware
7 1 (0.95%) .NET Core
7 1 (0.95%) .NET Framework
7 1 (0.95%) BREW
Miscellaneous
1 9 (8.57%) Data Centre
2 8 (7.62%) Onboarding
3 4 (3.81%) Analytical Mindset
3 4 (3.81%) Driving Licence
3 4 (3.81%) Public Cloud
3 4 (3.81%) Reinsurance
4 3 (2.86%) Management Information System
4 3 (2.86%) Wiki
5 2 (1.90%) CMDB
5 2 (1.90%) Legacy Systems
6 1 (0.95%) Blackberry
6 1 (0.95%) Credit Risk
6 1 (0.95%) Data Structures
6 1 (0.95%) Enterprise Software
6 1 (0.95%) iPhone
6 1 (0.95%) New Media
Operating Systems
1 31 (29.52%) Windows
2 17 (16.19%) Linux
3 16 (15.24%) Windows Server
4 6 (5.71%) Windows Server 2008
5 5 (4.76%) Mac OS
6 4 (3.81%) Windows 10
7 3 (2.86%) CentOS
7 3 (2.86%) Red Hat Enterprise Linux
7 3 (2.86%) Windows Server 2012
7 3 (2.86%) Windows Server 2019
8 1 (0.95%) Apple iOS
8 1 (0.95%) Windows Server 2016
Processes & Methodologies
1 26 (24.76%) Problem-Solving
2 20 (19.05%) Agile
3 19 (18.10%) ITIL
4 16 (15.24%) Service Management
5 13 (12.38%) Continuous Improvement
5 13 (12.38%) Mentoring
6 11 (10.48%) Customer Experience
6 11 (10.48%) DevOps
6 11 (10.48%) Stakeholder Management
7 10 (9.52%) Coaching
7 10 (9.52%) Information Security
8 9 (8.57%) Problem Management
8 9 (8.57%) Technical Leadership
9 8 (7.62%) Infrastructure Engineering
9 8 (7.62%) Network Design
9 8 (7.62%) Roadmaps
10 7 (6.67%) Cybersecurity
10 7 (6.67%) Service Delivery
10 7 (6.67%) Stakeholder Engagement
11 6 (5.71%) Migration
Programming Languages
1 16 (15.24%) SQL
2 10 (9.52%) C#
3 9 (8.57%) TypeScript
4 8 (7.62%) JavaScript
5 5 (4.76%) T-SQL
5 5 (4.76%) VB
5 5 (4.76%) VB.NET
5 5 (4.76%) VB6
6 3 (2.86%) Groovy
6 3 (2.86%) PowerShell
7 1 (0.95%) Bash
7 1 (0.95%) Java
7 1 (0.95%) Python
Qualifications
1 17 (16.19%) Degree
2 8 (7.62%) CCNA
2 8 (7.62%) Cisco Certification
2 8 (7.62%) Microsoft Certification
3 6 (5.71%) CompTIA Security+
4 4 (3.81%) CEH
4 4 (3.81%) DBS Check
4 4 (3.81%) MCSE
4 4 (3.81%) OSCP
4 4 (3.81%) SSCP
5 3 (2.86%) A+ Certification
5 3 (2.86%) Computer Science Degree
5 3 (2.86%) MCP
5 3 (2.86%) Security Cleared
6 2 (1.90%) AWS Certification
6 2 (1.90%) AWS Certified Cloud Practitioner
6 2 (1.90%) CASP
6 2 (1.90%) CompTIA CySA+
6 2 (1.90%) CREST Certified
6 2 (1.90%) Master's Degree
Quality Assurance & Compliance
1 9 (8.57%) ISO/IEC 27001
2 7 (6.67%) SLA
3 5 (4.76%) QA
4 2 (1.90%) NIST
5 1 (0.95%) Cyber Essentials
5 1 (0.95%) ISO/IEC 20000
5 1 (0.95%) SOC 2
System Software
1 15 (14.29%) Active Directory
2 11 (10.48%) VMware Infrastructure
3 6 (5.71%) vSphere
4 4 (3.81%) vCloud
5 2 (1.90%) Hyper-V
5 2 (1.90%) VMware ESXi
Systems Management
1 6 (5.71%) FortiGate
1 6 (5.71%) Nagios
2 3 (2.86%) Ansible
2 3 (2.86%) Progress Chef
2 3 (2.86%) Terraform
3 2 (1.90%) CSIRT
3 2 (1.90%) Host Intrusion Detection System
3 2 (1.90%) Microsoft Intune
Vendors
1 35 (33.33%) Microsoft
2 14 (13.33%) VMware
3 13 (12.38%) Cisco
4 9 (8.57%) CheckPoint
4 9 (8.57%) IBM
4 9 (8.57%) Veeam
5 5 (4.76%) Citrix
6 3 (2.86%) Dell
6 3 (2.86%) Google
6 3 (2.86%) Red Hat
7 2 (1.90%) Datto
7 2 (1.90%) Meraki
7 2 (1.90%) Sophos
7 2 (1.90%) WatchGuard
8 1 (0.95%) Oracle
8 1 (0.95%) ServiceNow
8 1 (0.95%) Xero
8 1 (0.95%) Zoho