The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 496 544 531
Rank change year-on-year
+48 -13
Permanent jobs requiring a Help Desk Analyst 116 80 72
As % of all permanent IT jobs located in London 0.28% 0.19% 0.17%
As % of the Job Titles category 0.30% 0.20% 0.18%
Number of salaries quoted 97 76 68
Average salary £26,000 £28,500 £27,500
Average salary % change year-on-year
-8.77% +3.63%
90% offered a salary of more than £20,000 £20,000 £20,850
10% offered a salary of more than £32,500 £34,750 £32,500
UK excluding London average salary £21,000 £19,500 £20,000
% change year-on-year
+7.69% -2.50%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38180 39749 40739
As % of all permanent IT jobs located in London 93.77% 93.82% 94.14%
Number of salaries quoted 32210 32598 34627
Average salary £54,000 £52,500 £50,000
Average salary % change year-on-year
+2.85% +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 6 March 2015.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 24 £21,500 -14.00% 1
Croydon - 14 £24,000 -
Chessington -4 4 £21,500 +13.15%
Mayfair - 1 £20,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 6 March 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 192 (83.12%) Windows
2 133 (57.58%) Windows 7
3 132 (57.14%) MS Office
4 131 (56.71%) Active Directory
5 91 (39.39%) Microsoft
6 89 (38.53%) MS Excel
7 78 (33.77%) Windows XP
8 54 (23.38%) Blackberry
9 49 (21.21%) Law
9 49 (21.21%) Legal
10 47 (20.35%) ITIL
11 45 (19.48%) MS Exchange
11 45 (19.48%) Citrix
12 44 (19.05%) Finance
13 39 (16.88%) VMware
13 39 (16.88%) Windows 8
14 35 (15.15%) Windows Server 2008
15 30 (12.99%) MS PowerPoint
16 28 (12.12%) Degree
17 25 (10.82%) Exchange Server 2010
17 25 (10.82%) Windows Server 2012
17 25 (10.82%) DNS
18 24 (10.39%) Cisco
18 24 (10.39%) Blackberry Enterprise Server
18 24 (10.39%) Windows Server 2003
19 21 (9.09%) Firewall
19 21 (9.09%) SLA
20 19 (8.23%) Document Management
20 19 (8.23%) Analytical Skills
20 19 (8.23%) Exchange Server 2007

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 6 March 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (19.48%) MS Exchange
2 25 (10.82%) Exchange Server 2010
3 24 (10.39%) Blackberry Enterprise Server
4 19 (8.23%) Exchange Server 2007
5 12 (5.19%) WorkSite
6 7 (3.03%) IBM Notes
7 3 (1.30%) Exchange Server 2003
7 3 (1.30%) Exchange Server 2013
8 2 (0.87%) IIS
8 2 (0.87%) Lync
9 1 (0.43%) SharePoint
Applications
1 132 (57.14%) MS Office
2 89 (38.53%) MS Excel
3 30 (12.99%) MS PowerPoint
4 2 (0.87%) MS Visio
Business Applications
1 2 (0.87%) assyst
Cloud Services
1 15 (6.49%) Office 365
2 2 (0.87%) Google Apps
Communications & Networking
1 25 (10.82%) DNS
2 21 (9.09%) Firewall
3 18 (7.79%) WAN
4 17 (7.36%) LAN
5 16 (6.93%) TCP/IP
5 16 (6.93%) VPN
6 11 (4.76%) SAN
7 9 (3.90%) VoIP
8 8 (3.46%) DHCP
8 8 (3.46%) IP Telephony
9 5 (2.16%) Internet
10 4 (1.73%) VLAN
11 3 (1.30%) SSL
12 2 (0.87%) Wi-Fi
12 2 (0.87%) Ethernet
12 2 (0.87%) ADSL
12 2 (0.87%) Network Security
13 1 (0.43%) Unified Communications
13 1 (0.43%) Broadband
13 1 (0.43%) IPv4
Database & Business Intelligence
1 16 (6.93%) SQL Server
2 4 (1.73%) SQL Server 2012
3 1 (0.43%) FileMaker
3 1 (0.43%) SQL Server Reporting Services
General
1 49 (21.21%) Law
1 49 (21.21%) Legal
2 44 (19.05%) Finance
3 18 (7.79%) Banking
4 10 (4.33%) Electronics
5 8 (3.46%) Marketing
6 4 (1.73%) Front Office
7 3 (1.30%) Publishing
7 3 (1.30%) Games
7 3 (1.30%) Investment Banking
8 2 (0.87%) Retail
8 2 (0.87%) Financial Institution
8 2 (0.87%) Telecoms
9 1 (0.43%) Advertising
9 1 (0.43%) Mandarin Language
Libraries, Frameworks & Software Standards
1 1 (0.43%) COM
Miscellaneous
1 54 (23.38%) Blackberry
2 19 (8.23%) Analytical Skills
3 10 (4.33%) 3D Printing
3 10 (4.33%) iPhone
4 9 (3.90%) Video Conferencing
5 4 (1.73%) Hedge funds
5 4 (1.73%) Computer Science
5 4 (1.73%) Management Information System
6 3 (1.30%) EPoS
6 3 (1.30%) Statistics
6 3 (1.30%) New Media
7 2 (0.87%) Graphic Design
7 2 (0.87%) Mathematics
7 2 (0.87%) Foreign Exchange (FX)
7 2 (0.87%) Handset
7 2 (0.87%) Equities
8 1 (0.43%) NHS
8 1 (0.43%) AS400
8 1 (0.43%) Device Driver
8 1 (0.43%) Mobile Computing
Operating Systems
1 192 (83.12%) Windows
2 133 (57.58%) Windows 7
3 78 (33.77%) Windows XP
4 39 (16.88%) Windows 8
5 35 (15.15%) Windows Server 2008
6 25 (10.82%) Windows Server 2012
7 24 (10.39%) Windows Server 2003
8 12 (5.19%) Windows Vista
9 8 (3.46%) Mac OS X
10 3 (1.30%) Windows Phone
10 3 (1.30%) Android
11 1 (0.43%) Apple iOS
11 1 (0.43%) Windows Mobile
11 1 (0.43%) Mac OS X Server
11 1 (0.43%) Mac OS
Processes & Methodologies
1 47 (20.35%) ITIL
2 19 (8.23%) Document Management
3 12 (5.19%) Service Management
3 12 (5.19%) Service Delivery
4 11 (4.76%) Incident Management
5 7 (3.03%) CRM
6 3 (1.30%) Migration
6 3 (1.30%) Online Marketing
7 2 (0.87%) QMS
7 2 (0.87%) Continuous Improvement
7 2 (0.87%) Root Cause Analysis
7 2 (0.87%) Service Desk Management
7 2 (0.87%) Low Latency
7 2 (0.87%) Ultra-Low Latency
7 2 (0.87%) Investment Management
8 1 (0.43%) Time Management
8 1 (0.43%) Release Management
8 1 (0.43%) ITSM
8 1 (0.43%) Business Analysis
8 1 (0.43%) Stakeholder Management
Programming Languages
1 13 (5.63%) SQL
2 5 (2.16%) PowerShell
3 3 (1.30%) C
4 1 (0.43%) VBScript
Qualifications
1 28 (12.12%) Degree
2 16 (6.93%) Microsoft Certification
3 15 (6.49%) MCP
4 7 (3.03%) MCSE
4 7 (3.03%) MOS
5 6 (2.60%) VCP4
6 5 (2.16%) ITIL Foundation Certificate
6 5 (2.16%) MCITP
6 5 (2.16%) ITIL Certification
7 4 (1.73%) MCSA
7 4 (1.73%) A+ Certification
8 3 (1.30%) CCNA
8 3 (1.30%) Cisco Certification
9 1 (0.43%) HNC
9 1 (0.43%) HND
Quality Assurance & Compliance
1 21 (9.09%) SLA
2 1 (0.43%) QA
2 1 (0.43%) ISO 9001
System Software
1 131 (56.71%) Active Directory
2 18 (7.79%) VMware Infrastructure
3 11 (4.76%) Hyper-V
4 9 (3.90%) XenApp
4 9 (3.90%) vSphere
5 8 (3.46%) VMware ESXi
6 1 (0.43%) Terminal Services
Systems Management
1 4 (1.73%) SCCM
2 2 (0.87%) ITRS Geneos
3 1 (0.43%) Backup Exec
3 1 (0.43%) McAfee ePO
Vendors
1 91 (39.39%) Microsoft
2 45 (19.48%) Citrix
3 39 (16.88%) VMware
4 24 (10.39%) Cisco
5 17 (7.36%) Apple
6 13 (5.63%) HP
7 12 (5.19%) ServiceNow
8 11 (4.76%) LANDesk
9 10 (4.33%) Mitel
10 9 (3.90%) Altiris
11 8 (3.46%) Reuters
11 8 (3.46%) Bloomberg
12 7 (3.03%) Lotus
13 4 (1.73%) CQG
14 3 (1.30%) Intel
14 3 (1.30%) Avaya
14 3 (1.30%) Hitachi
15 2 (0.87%) Adobe
15 2 (0.87%) Google
15 2 (0.87%) Polycom
South West London
LA International
Salary: £20000 - £23000 per annum + benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 4 days ago
London
Vadis People
Salary: c£24,000 - £28,000 plus ex bens
Posted: 5 days ago
City of London
Mint Recruitment Solutions
Salary: £20000 - £30000 per annum + DOE
Posted: 16 days ago