The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 490 547 515
Rank change year-on-year
+57 -32
Permanent jobs requiring a Help Desk Analyst 115 81 106
As % of all permanent IT jobs located in London 0.28% 0.19% 0.23%
As % of the Job Titles category 0.30% 0.20% 0.25%
Number of salaries quoted 98 77 105
Average salary £27,500 £28,500 £25,000
Average salary % change year-on-year
-3.50% +14.00%
90% offered a salary of more than £19,700 £22,000 £20,700
10% offered a salary of more than £35,000 £37,500 £32,100
UK excluding London average salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38723 40108 42896
As % of all permanent IT jobs located in London 93.81% 93.87% 94.38%
Number of salaries quoted 32936 32826 36922
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 27 January 2015.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 22 £21,500 -21.81% 2
Croydon +25 16 £24,000 +15.66%
Chessington -10 3 £21,500 +13.15% 1
Kingston Upon Thames -6 1 £30,000 +12.14%
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 January 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 188 (83.56%) Windows
2 143 (63.56%) MS Office
3 140 (62.22%) Windows 7
4 122 (54.22%) Active Directory
5 96 (42.67%) Microsoft
6 92 (40.89%) MS Excel
7 75 (33.33%) Windows XP
8 63 (28.00%) Legal
9 62 (27.56%) Blackberry
10 53 (23.56%) Law
11 51 (22.67%) ITIL
12 49 (21.78%) Finance
13 40 (17.78%) MS Exchange
14 36 (16.00%) MS PowerPoint
15 35 (15.56%) Windows Server 2008
15 35 (15.56%) Citrix
16 32 (14.22%) Windows 8
17 31 (13.78%) VMware
18 27 (12.00%) Blackberry Enterprise Server
18 27 (12.00%) Degree
19 25 (11.11%) Windows Server 2003
20 23 (10.22%) Exchange Server 2010
21 22 (9.78%) Windows Server 2012
22 20 (8.89%) SLA
22 20 (8.89%) Cisco
22 20 (8.89%) DNS
22 20 (8.89%) Banking
23 19 (8.44%) Document Management
23 19 (8.44%) Exchange Server 2007
24 16 (7.11%) iPhone

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 January 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (17.78%) MS Exchange
2 27 (12.00%) Blackberry Enterprise Server
3 23 (10.22%) Exchange Server 2010
4 19 (8.44%) Exchange Server 2007
5 10 (4.44%) WorkSite
6 6 (2.67%) IBM Notes
7 4 (1.78%) Exchange Server 2013
8 3 (1.33%) Exchange Server 2003
9 2 (0.89%) IIS
9 2 (0.89%) Lync
10 1 (0.44%) SharePoint
Applications
1 143 (63.56%) MS Office
2 92 (40.89%) MS Excel
3 36 (16.00%) MS PowerPoint
4 2 (0.89%) MS Visio
Business Applications
1 2 (0.89%) assyst
Cloud Services
1 15 (6.67%) Office 365
2 2 (0.89%) Google Apps
Communications & Networking
1 20 (8.89%) DNS
2 15 (6.67%) TCP/IP
3 14 (6.22%) WAN
3 14 (6.22%) Firewall
4 13 (5.78%) LAN
5 12 (5.33%) VPN
6 9 (4.00%) DHCP
7 7 (3.11%) VoIP
7 7 (3.11%) SAN
7 7 (3.11%) IP Telephony
8 4 (1.78%) Internet
9 3 (1.33%) SSL
10 2 (0.89%) ADSL
10 2 (0.89%) Ethernet
11 1 (0.44%) Broadband
11 1 (0.44%) IPv4
11 1 (0.44%) DEFINITY
11 1 (0.44%) Wi-Fi
11 1 (0.44%) VLAN
11 1 (0.44%) Unified Communications
Database & Business Intelligence
1 8 (3.56%) SQL Server
2 1 (0.44%) FileMaker
2 1 (0.44%) SQL Server 2012
2 1 (0.44%) MySQL
General
1 63 (28.00%) Legal
2 53 (23.56%) Law
3 49 (21.78%) Finance
4 20 (8.89%) Banking
5 10 (4.44%) Electronics
6 6 (2.67%) Marketing
7 5 (2.22%) Front Office
8 4 (1.78%) Retail
9 3 (1.33%) Investment Banking
9 3 (1.33%) Telecoms
9 3 (1.33%) Publishing
10 2 (0.89%) Games
10 2 (0.89%) Financial Institution
11 1 (0.44%) Mandarin Language
Libraries, Frameworks & Software Standards
1 1 (0.44%) COM
Miscellaneous
1 62 (27.56%) Blackberry
2 16 (7.11%) iPhone
3 14 (6.22%) Analytical Skills
4 10 (4.44%) 3D Printing
5 9 (4.00%) Video Conferencing
6 6 (2.67%) Computer Science
7 4 (1.78%) Hedge funds
8 3 (1.33%) Management Information System
8 3 (1.33%) EPoS
9 2 (0.89%) Foreign Exchange (FX)
9 2 (0.89%) Equities
9 2 (0.89%) Statistics
9 2 (0.89%) Graphic Design
10 1 (0.44%) Mathematics
10 1 (0.44%) New Media
10 1 (0.44%) Mobile Computing
10 1 (0.44%) Open Source
10 1 (0.44%) Smartphone
10 1 (0.44%) AS400
10 1 (0.44%) Device Driver
Operating Systems
1 188 (83.56%) Windows
2 140 (62.22%) Windows 7
3 75 (33.33%) Windows XP
4 35 (15.56%) Windows Server 2008
5 32 (14.22%) Windows 8
6 25 (11.11%) Windows Server 2003
7 22 (9.78%) Windows Server 2012
8 10 (4.44%) Windows Vista
9 4 (1.78%) Mac OS X
10 3 (1.33%) Windows Phone
10 3 (1.33%) Android
11 2 (0.89%) UNIX
11 2 (0.89%) Apple iOS
12 1 (0.44%) Mac OS
12 1 (0.44%) Linux
12 1 (0.44%) Mac OS X Server
12 1 (0.44%) Windows Mobile
Processes & Methodologies
1 51 (22.67%) ITIL
2 19 (8.44%) Document Management
3 11 (4.89%) Incident Management
3 11 (4.89%) Service Management
4 9 (4.00%) Service Delivery
5 5 (2.22%) CRM
6 3 (1.33%) Migration
7 2 (0.89%) Fault Management
7 2 (0.89%) Investment Management
7 2 (0.89%) QMS
7 2 (0.89%) Continuous Improvement
7 2 (0.89%) Root Cause Analysis
7 2 (0.89%) Service Desk Management
7 2 (0.89%) Low Latency
7 2 (0.89%) Ultra-Low Latency
8 1 (0.44%) Mentoring
8 1 (0.44%) Coaching
8 1 (0.44%) Online Marketing
8 1 (0.44%) ITIL V3
8 1 (0.44%) ITIL V2
Programming Languages
1 13 (5.78%) SQL
2 5 (2.22%) PowerShell
3 2 (0.89%) C
4 1 (0.44%) PHP
4 1 (0.44%) VBScript
Qualifications
1 27 (12.00%) Degree
2 16 (7.11%) Microsoft Certification
3 12 (5.33%) MCP
4 11 (4.89%) ITIL Foundation Certificate
5 5 (2.22%) MOS
6 4 (1.78%) A+ Certification
6 4 (1.78%) ITIL Certification
6 4 (1.78%) MCSE
6 4 (1.78%) MCSA
7 3 (1.33%) CCNA
7 3 (1.33%) Cisco Certification
8 2 (0.89%) MCITP
Quality Assurance & Compliance
1 20 (8.89%) SLA
2 1 (0.44%) QA
2 1 (0.44%) ISO 9001
System Software
1 122 (54.22%) Active Directory
2 16 (7.11%) VMware Infrastructure
3 11 (4.89%) Hyper-V
4 9 (4.00%) vSphere
5 8 (3.56%) VMware ESXi
6 3 (1.33%) XenApp
7 1 (0.44%) Terminal Services
Systems Management
1 4 (1.78%) SCCM
2 3 (1.33%) Backup Exec
3 2 (0.89%) ITRS Geneos
Vendors
1 96 (42.67%) Microsoft
2 35 (15.56%) Citrix
3 31 (13.78%) VMware
4 20 (8.89%) Cisco
5 16 (7.11%) Apple
6 12 (5.33%) ServiceNow
7 8 (3.56%) LANDesk
7 8 (3.56%) HP
8 7 (3.11%) Altiris
9 6 (2.67%) Mitel
9 6 (2.67%) Lotus
10 5 (2.22%) Reuters
10 5 (2.22%) Bloomberg
11 3 (1.33%) Intel
11 3 (1.33%) Avaya
11 3 (1.33%) Hitachi
11 3 (1.33%) CQG
12 2 (0.89%) Google
12 2 (0.89%) Polycom
12 2 (0.89%) SolarWinds
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