The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 538 509 508
Rank change year-on-year
-29 -1
Permanent jobs requiring a Help Desk Analyst 99 97 136
As % of all permanent IT jobs located in London 0.22% 0.22% 0.27%
As % of the Job Titles category 0.23% 0.24% 0.29%
Number of salaries quoted 92 91 132
Average salary £26,500 £22,500 £24,500
Average salary % change year-on-year
+17.77% -8.16%
90% offered a salary of more than £23,000 £19,150 £20,000
10% offered a salary of more than £37,500 £28,000 £32,500
UK excluding London average salary £21,250 £18,000 £20,000
% change year-on-year
+18.05% -10.00%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42908 41018 46961
As % of all permanent IT jobs located in London 93.40% 93.55% 94.55%
Number of salaries quoted 35852 34457 40696
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 18 September 2014.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -3 16 £30,750 +16.03% 1
Croydon -2 8 £24,000 +23.07%
Hounslow - 1 £25,000 -
Uxbridge - 1 £20,500 -
Wimbledon - 1 £26,500 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 September 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 173 (83.98%) Windows
2 147 (71.36%) MS Office
3 138 (66.99%) Active Directory
4 124 (60.19%) Windows 7
5 89 (43.20%) Windows XP
6 84 (40.78%) MS Excel
7 83 (40.29%) Law
8 75 (36.41%) ITIL
9 69 (33.50%) Legal
10 66 (32.04%) Microsoft
11 54 (26.21%) Blackberry
12 50 (24.27%) Citrix
13 38 (18.45%) Finance
14 35 (16.99%) Windows Server 2003
15 29 (14.08%) Degree
16 28 (13.59%) WorkSite
17 27 (13.11%) Windows Server 2008
18 25 (12.14%) MS Exchange
19 23 (11.17%) TCP/IP
19 23 (11.17%) Microsoft Certification
20 22 (10.68%) Blackberry Enterprise Server
21 21 (10.19%) MS PowerPoint
22 17 (8.25%) Banking
23 16 (7.77%) Service Management
23 16 (7.77%) SLA
24 15 (7.28%) Apple
24 15 (7.28%) Incident Management
25 13 (6.31%) MCP
26 12 (5.83%) DHCP
27 11 (5.34%) iPhone

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 September 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (13.59%) WorkSite
2 25 (12.14%) MS Exchange
3 22 (10.68%) Blackberry Enterprise Server
4 10 (4.85%) Exchange Server 2010
5 7 (3.40%) SharePoint
6 5 (2.43%) IBM Notes
7 4 (1.94%) Exchange Server 2007
7 4 (1.94%) Exchange Server 2013
8 3 (1.46%) Exchange Server 2003
9 1 (0.49%) CMS
Applications
1 147 (71.36%) MS Office
2 84 (40.78%) MS Excel
3 21 (10.19%) MS PowerPoint
Business Applications
1 2 (0.97%) assyst
Cloud Services
1 2 (0.97%) Office 365
Communications & Networking
1 23 (11.17%) TCP/IP
2 12 (5.83%) DHCP
3 10 (4.85%) VoIP
4 7 (3.40%) DNS
4 7 (3.40%) IP Telephony
5 5 (2.43%) VPN
6 3 (1.46%) Firewall
7 2 (0.97%) VLAN
7 2 (0.97%) Wireless
7 2 (0.97%) LAN
8 1 (0.49%) Internet
8 1 (0.49%) ADSL
8 1 (0.49%) WAN
8 1 (0.49%) Ethernet
8 1 (0.49%) HTTP
8 1 (0.49%) Cisco IOS
Database & Business Intelligence
1 6 (2.91%) SQL Server
2 2 (0.97%) SQL Server 2012
3 1 (0.49%) MySQL
General
1 83 (40.29%) Law
2 69 (33.50%) Legal
3 38 (18.45%) Finance
4 17 (8.25%) Banking
5 8 (3.88%) Telecoms
6 7 (3.40%) Retail
7 5 (2.43%) Front Office
8 2 (0.97%) Marketing
9 1 (0.49%) Advertising
9 1 (0.49%) Back Office
9 1 (0.49%) Financial Institution
9 1 (0.49%) Investment Banking
9 1 (0.49%) Mandarin Language
9 1 (0.49%) Japanese Language
Libraries, Frameworks & Software Standards
1 1 (0.49%) COM
Miscellaneous
1 54 (26.21%) Blackberry
2 11 (5.34%) iPhone
2 11 (5.34%) Video Conferencing
3 7 (3.40%) Analytical Skills
4 5 (2.43%) iPad
5 3 (1.46%) AS400
6 2 (0.97%) Hedge funds
6 2 (0.97%) Computer Science
6 2 (0.97%) Fat Client
6 2 (0.97%) Handset
6 2 (0.97%) Thin Client
7 1 (0.49%) EPoS
7 1 (0.49%) Chip and PIN
7 1 (0.49%) Management Information System
7 1 (0.49%) Smartphone
7 1 (0.49%) New Media
7 1 (0.49%) Open Source
Operating Systems
1 173 (83.98%) Windows
2 124 (60.19%) Windows 7
3 89 (43.20%) Windows XP
4 35 (16.99%) Windows Server 2003
5 27 (13.11%) Windows Server 2008
6 7 (3.40%) Windows 8
7 3 (1.46%) Windows Server 2012
7 3 (1.46%) Windows Vista
8 2 (0.97%) Android
8 2 (0.97%) UNIX
8 2 (0.97%) Mac OS X
9 1 (0.49%) Linux
9 1 (0.49%) Windows Mobile
9 1 (0.49%) Apple iOS
Processes & Methodologies
1 75 (36.41%) ITIL
2 16 (7.77%) Service Management
3 15 (7.28%) Incident Management
4 7 (3.40%) Document Management
5 5 (2.43%) Service Delivery
5 5 (2.43%) Asset Management
6 4 (1.94%) Practice Management
7 3 (1.46%) Change Management
7 3 (1.46%) ITIL V2
8 2 (0.97%) ITIL V3
8 2 (0.97%) Fault Management
8 2 (0.97%) Investment Management
8 2 (0.97%) Portfolio Management
8 2 (0.97%) Continuous Improvement
8 2 (0.97%) Root Cause Analysis
9 1 (0.49%) E-Commerce
9 1 (0.49%) CRM
9 1 (0.49%) ITSM
9 1 (0.49%) Workflow
9 1 (0.49%) Network Monitoring
Programming Languages
1 3 (1.46%) SQL
2 1 (0.49%) PHP
Qualifications
1 29 (14.08%) Degree
2 23 (11.17%) Microsoft Certification
3 13 (6.31%) MCP
4 10 (4.85%) ITIL Foundation Certificate
5 8 (3.88%) A+ Certification
6 7 (3.40%) MCSE
7 6 (2.91%) MCDST
8 5 (2.43%) ITIL Certification
8 5 (2.43%) MOS
9 3 (1.46%) MCSA
9 3 (1.46%) MCITP
10 1 (0.49%) Cisco Certification
10 1 (0.49%) CCNA
10 1 (0.49%) MCTS
10 1 (0.49%) Security Cleared
Quality Assurance & Compliance
1 16 (7.77%) SLA
System Software
1 138 (66.99%) Active Directory
2 4 (1.94%) XenApp
3 3 (1.46%) VMware Infrastructure
4 2 (0.97%) Terminal Services
5 1 (0.49%) Xen
5 1 (0.49%) Hyper-V
Systems Management
1 3 (1.46%) Backup Exec
2 1 (0.49%) MAILsweeper
2 1 (0.49%) Symantec Endpoint Protection
2 1 (0.49%) SCCM
Vendors
1 66 (32.04%) Microsoft
2 50 (24.27%) Citrix
3 15 (7.28%) Apple
4 10 (4.85%) VMware
5 8 (3.88%) Altiris
5 8 (3.88%) Interwoven
6 5 (2.43%) Lotus
7 4 (1.94%) LANDesk
7 4 (1.94%) CQG
7 4 (1.94%) Reuters
7 4 (1.94%) Bloomberg
7 4 (1.94%) Symantec
8 2 (0.97%) ServiceNow
8 2 (0.97%) Open Text
8 2 (0.97%) Cisco
8 2 (0.97%) Veritas
8 2 (0.97%) Avaya
8 2 (0.97%) HP
9 1 (0.49%) Dell
9 1 (0.49%) Intel
Central London / West End
Latcom Ltd
Salary: From £27,000 to £33,000 per annum + Good Benefits
Posted: 9 hours ago
London
Information Technology Services
Salary: £22k - 24k per year
Posted: 16 hours ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 3 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 6 days ago
North West London
Allied Worldwide
Salary: Unspecified
Posted: 6 days ago
Central London
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 23 days ago