The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 550 561 550
Rank change year-on-year
+11 -11
Permanent jobs requiring a Help Desk Analyst 66 109 82
As % of all permanent IT jobs located in London 0.15% 0.22% 0.19%
As % of the Job Titles category 0.16% 0.24% 0.20%
Number of salaries quoted 64 102 67
Average salary £27,000 £26,126 £25,000
Average salary % change year-on-year
+3.34% +4.50%
90% offered a salary of more than £21,500 £21,000 £21,800
10% offered a salary of more than £42,500 £35,500 £32,500
UK excluding London average salary £20,500 £20,000 £20,500
% change year-on-year
+2.50% -2.43%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40032 46094 41422
As % of all permanent IT jobs located in London 93.46% 93.82% 93.76%
Number of salaries quoted 33828 38605 34886
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 29 May 2015.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 18 £27,500 +10.00% 1
Bromley - 2 £24,625 -
Twickenham - 1 £20,500 -
Southwark - 1 £27,000 -
Mayfair - 1 £20,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 May 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 136 (73.12%) Windows
2 96 (51.61%) MS Office
3 87 (46.77%) Active Directory
4 86 (46.24%) Windows 7
5 66 (35.48%) MS Excel
6 63 (33.87%) Microsoft
7 53 (28.49%) ITIL
8 47 (25.27%) Windows XP
9 45 (24.19%) Law
10 38 (20.43%) Citrix
11 36 (19.35%) Blackberry
12 35 (18.82%) Legal
13 34 (18.28%) Windows 8
14 33 (17.74%) Finance
15 27 (14.52%) Windows Server 2008
15 27 (14.52%) SLA
16 26 (13.98%) Degree
17 25 (13.44%) Banking
18 23 (12.37%) MS Exchange
19 21 (11.29%) Service Management
20 20 (10.75%) Windows Server 2003
20 20 (10.75%) MS PowerPoint
21 19 (10.22%) Analytical Skills
22 18 (9.68%) Firewall
22 18 (9.68%) VMware
22 18 (9.68%) WAN
22 18 (9.68%) Windows Server 2012
23 17 (9.14%) LAN
24 16 (8.60%) TCP/IP
25 15 (8.06%) SQL Server

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 May 2015, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (12.37%) MS Exchange
2 14 (7.53%) WorkSite
3 13 (6.99%) IBM Notes
4 12 (6.45%) Blackberry Enterprise Server
5 8 (4.30%) Exchange Server 2010
6 4 (2.15%) Exchange Server 2007
7 3 (1.61%) Exchange Server 2013
7 3 (1.61%) Exchange Server 2003
8 1 (0.54%) Lync
8 1 (0.54%) IIS
8 1 (0.54%) SharePoint
Applications
1 96 (51.61%) MS Office
2 66 (35.48%) MS Excel
3 20 (10.75%) MS PowerPoint
4 2 (1.08%) MS Visio
Business Applications
1 1 (0.54%) Remedy ITSM
Cloud Services
1 5 (2.69%) Office 365
2 1 (0.54%) Mimecast
2 1 (0.54%) Google Apps
Communications & Networking
1 18 (9.68%) Firewall
1 18 (9.68%) WAN
2 17 (9.14%) LAN
3 16 (8.60%) TCP/IP
4 12 (6.45%) DNS
5 10 (5.38%) SAN
6 7 (3.76%) VPN
6 7 (3.76%) Wi-Fi
7 5 (2.69%) Internet
8 3 (1.61%) VLAN
8 3 (1.61%) DHCP
8 3 (1.61%) SSL
8 3 (1.61%) VoIP
8 3 (1.61%) IP Telephony
9 2 (1.08%) Network Security
10 1 (0.54%) WLAN
10 1 (0.54%) PBX
10 1 (0.54%) ADSL
10 1 (0.54%) Intranet
Database & Business Intelligence
1 15 (8.06%) SQL Server
2 3 (1.61%) SQL Server 2012
3 1 (0.54%) SQL Server Reporting Services
General
1 45 (24.19%) Law
2 35 (18.82%) Legal
3 33 (17.74%) Finance
4 25 (13.44%) Banking
5 11 (5.91%) Telecoms
6 10 (5.38%) Electronics
6 10 (5.38%) International Banking
7 4 (2.15%) Marketing
8 3 (1.61%) Front Office
8 3 (1.61%) Investment Banking
9 2 (1.08%) Games
9 2 (1.08%) Financial Institution
9 2 (1.08%) Advertising
9 2 (1.08%) Publishing
Miscellaneous
1 36 (19.35%) Blackberry
2 19 (10.22%) Analytical Skills
3 10 (5.38%) 3D Printing
4 7 (3.76%) iPhone
5 6 (3.23%) Video Conferencing
6 4 (2.15%) Management Information System
6 4 (2.15%) Hedge funds
6 4 (2.15%) BYOD
7 3 (1.61%) Statistics
7 3 (1.61%) New Media
8 2 (1.08%) Equities
8 2 (1.08%) Foreign Exchange (FX)
8 2 (1.08%) Mathematics
8 2 (1.08%) Data Centre
9 1 (0.54%) Reference Data
9 1 (0.54%) PDA
9 1 (0.54%) Computer Science
9 1 (0.54%) Digital Media
9 1 (0.54%) Client/Server
9 1 (0.54%) NHS
Operating Systems
1 136 (73.12%) Windows
2 86 (46.24%) Windows 7
3 47 (25.27%) Windows XP
4 34 (18.28%) Windows 8
5 27 (14.52%) Windows Server 2008
6 20 (10.75%) Windows Server 2003
7 18 (9.68%) Windows Server 2012
8 13 (6.99%) Windows Vista
9 8 (4.30%) Mac OS X
10 4 (2.15%) Windows Phone
11 3 (1.61%) Android
12 2 (1.08%) Apple iOS
13 1 (0.54%) Mac OS
Processes & Methodologies
1 53 (28.49%) ITIL
2 21 (11.29%) Service Management
3 15 (8.06%) Document Management
4 10 (5.38%) Service Delivery
4 10 (5.38%) Configuration Management
5 7 (3.76%) Incident Management
5 7 (3.76%) CRM
6 4 (2.15%) Root Cause Analysis
7 3 (1.61%) Online Marketing
7 3 (1.61%) Migration
8 2 (1.08%) Risk Management
8 2 (1.08%) Release Management
8 2 (1.08%) Investment Management
8 2 (1.08%) Service Desk Management
8 2 (1.08%) Low Latency
8 2 (1.08%) Ultra-Low Latency
8 2 (1.08%) Line Management
8 2 (1.08%) Data Centre Operations
9 1 (0.54%) Network Monitoring
9 1 (0.54%) QMS
Programming Languages
1 13 (6.99%) SQL
2 4 (2.15%) PowerShell
3 2 (1.08%) C
Qualifications
1 26 (13.98%) Degree
2 13 (6.99%) MCP
3 9 (4.84%) Microsoft Certification
4 8 (4.30%) MOS
5 6 (3.23%) HNC
5 6 (3.23%) HND
6 4 (2.15%) A+ Certification
6 4 (2.15%) MCSE
6 4 (2.15%) ITIL Foundation Certificate
7 3 (1.61%) MCITP
7 3 (1.61%) ITIL Certification
7 3 (1.61%) CCNA
7 3 (1.61%) Cisco Certification
8 2 (1.08%) MCSA
9 1 (0.54%) Security Cleared
Quality Assurance & Compliance
1 27 (14.52%) SLA
2 11 (5.91%) ISO 9001
3 1 (0.54%) QA
System Software
1 87 (46.77%) Active Directory
2 12 (6.45%) XenApp
3 6 (3.23%) VMware Infrastructure
4 4 (2.15%) Hyper-V
5 1 (0.54%) vSphere
5 1 (0.54%) VMware ESXi
5 1 (0.54%) Terminal Services
Systems Management
1 4 (2.15%) SCCM
2 2 (1.08%) McAfee ePO
2 2 (1.08%) ITRS Geneos
3 1 (0.54%) Tivoli
Vendors
1 63 (33.87%) Microsoft
2 38 (20.43%) Citrix
3 18 (9.68%) VMware
4 13 (6.99%) Cisco
4 13 (6.99%) Lotus
5 12 (6.45%) HP
6 10 (5.38%) Mitel
6 10 (5.38%) Adobe
7 9 (4.84%) Altiris
8 8 (4.30%) Bloomberg
8 8 (4.30%) Apple
9 6 (3.23%) Reuters
10 3 (1.61%) ServiceNow
10 3 (1.61%) LANDesk
10 3 (1.61%) Intel
10 3 (1.61%) Hitachi
10 3 (1.61%) CQG
11 2 (1.08%) McAfee
11 2 (1.08%) Avaya
11 2 (1.08%) SolarWinds
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