The statistics below represent IT jobs advertised across the London region that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 498 597 569
Rank change year-on-year
+99 -28
Permanent jobs requiring a Help Desk Analyst 133 81 114
As % of all permanent IT jobs located in London 0.34% 0.18% 0.24%
As % of the Job Titles category 0.35% 0.19% 0.25%
Number of salaries quoted 130 80 109
Median salary £23,500 £27,000 £25,500
Median salary % change year-on-year
-12.96% +5.88%
90% offered a salary of more than £22,000 £21,500 £21,900
10% offered a salary of more than £31,600 £37,750 £36,500
UK excluding London median salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37738 42630 46106
As % of all permanent IT jobs located in London 95.66% 95.64% 95.87%
Number of salaries quoted 32787 36087 38693
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 23 July 2016.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon - 18 £22,500 -
Canary Wharf - 7 £19,500 -
City of London +63 6 £25,000 -9.09% 1
Coulsdon - 3 £23,000 -
Chessington - 1 £26,500 -
Romford - 1 £25,000 -
Southwark - 1 - -
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 July 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Analyst in the job title.

1 207 (73.67%) Windows
2 163 (58.01%) Active Directory
3 149 (53.02%) Windows 7
4 100 (35.59%) MS Office
5 96 (34.16%) Microsoft
6 66 (23.49%) Windows XP
6 66 (23.49%) iManage
7 60 (21.35%) ITIL
8 56 (19.93%) MS Excel
9 45 (16.01%) Blackberry
10 44 (15.66%) Finance
11 37 (13.17%) iPhone
12 36 (12.81%) Microsoft Certification
13 31 (11.03%) Windows Server
14 30 (10.68%) Office 365
14 30 (10.68%) Legal
15 29 (10.32%) Citrix
15 29 (10.32%) MS Exchange
16 28 (9.96%) Law
17 22 (7.83%) Android
18 21 (7.47%) SLA
18 21 (7.47%) TCP/IP
19 20 (7.12%) DNS
19 20 (7.12%) Service Management
20 17 (6.05%) Windows Server 2008
20 17 (6.05%) Wealth Management
20 17 (6.05%) Apple
21 16 (5.69%) Blackberry Enterprise Server
21 16 (5.69%) QA
21 16 (5.69%) Skype for Business

Help Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (10.32%) MS Exchange
2 16 (5.69%) Blackberry Enterprise Server
2 16 (5.69%) Skype for Business
3 11 (3.91%) SharePoint
4 9 (3.20%) IBM Notes
5 3 (1.07%) Exchange Server 2010
6 2 (0.71%) IIS
7 1 (0.36%) Exchange Server 2003
7 1 (0.36%) Exchange Server 2007
7 1 (0.36%) IBM Domino
Applications
1 100 (35.59%) MS Office
2 56 (19.93%) MS Excel
3 8 (2.85%) MS PowerPoint
4 3 (1.07%) Adobe Creative Suite
5 2 (0.71%) Photoshop
6 1 (0.36%) MS Project
6 1 (0.36%) MS Visio
Business Applications
1 11 (3.91%) Visualfiles
2 3 (1.07%) Dynamics CRM
2 3 (1.07%) SAP FI-GL
3 2 (0.71%) Eikon
3 2 (0.71%) FLEXCUBE
Cloud Services
1 30 (10.68%) Office 365
2 4 (1.42%) Microsoft Azure
3 2 (0.71%) Mimecast
4 1 (0.36%) Adobe Creative Cloud
Communications & Networking
1 21 (7.47%) TCP/IP
2 20 (7.12%) DNS
3 11 (3.91%) Firewall
4 9 (3.20%) VPN
5 7 (2.49%) LAN
6 5 (1.78%) DHCP
7 4 (1.42%) VoIP
7 4 (1.42%) Wi-Fi
8 3 (1.07%) Skype
8 3 (1.07%) Unified Communications
8 3 (1.07%) WAN
9 2 (0.71%) Extranet
9 2 (0.71%) SAN
9 2 (0.71%) Wireless
10 1 (0.36%) 4G
10 1 (0.36%) Cisco IOS
10 1 (0.36%) Cisco IPT
10 1 (0.36%) Intranet
10 1 (0.36%) PBX
10 1 (0.36%) SMS
Database & Business Intelligence
1 5 (1.78%) SQL Server
2 1 (0.36%) Oracle Database
2 1 (0.36%) Oracle Database 11g
2 1 (0.36%) SQL Server 2008
2 1 (0.36%) SQL Server 2012
Development Applications
1 1 (0.36%) JIRA
General
1 44 (15.66%) Finance
2 30 (10.68%) Legal
3 28 (9.96%) Law
4 13 (4.63%) Banking
5 7 (2.49%) International Banking
6 5 (1.78%) German Language
7 4 (1.42%) Retail
7 4 (1.42%) Telecoms
8 3 (1.07%) General Ledger
8 3 (1.07%) Marketing
9 2 (0.71%) Billing
9 2 (0.71%) Financial Institution
10 1 (0.36%) Automotive
10 1 (0.36%) French Language
Libraries, Frameworks & Software Standards
1 2 (0.71%) .NET
2 1 (0.36%) HTML
Miscellaneous
1 45 (16.01%) Blackberry
2 37 (13.17%) iPhone
3 13 (4.63%) Analytical Skills
4 8 (2.85%) Smartphone
5 5 (1.78%) Video Conferencing
6 4 (1.42%) iPad
7 3 (1.07%) EPoS
8 2 (0.71%) Computer Science
8 2 (0.71%) Fintech
8 2 (0.71%) User Experience
9 1 (0.36%) BYOD
9 1 (0.36%) Data Centre
9 1 (0.36%) Driving Licence
9 1 (0.36%) Handset
9 1 (0.36%) Hedge funds
9 1 (0.36%) IVR
9 1 (0.36%) Management Information System
9 1 (0.36%) PDA
Operating Systems
1 207 (73.67%) Windows
2 149 (53.02%) Windows 7
3 66 (23.49%) Windows XP
4 31 (11.03%) Windows Server
5 22 (7.83%) Android
6 17 (6.05%) Windows Server 2008
7 15 (5.34%) Apple iOS
7 15 (5.34%) Mac OS X
8 12 (4.27%) Windows 8
9 10 (3.56%) Linux
9 10 (3.56%) Windows Phone
10 9 (3.20%) Windows Server 2003
11 5 (1.78%) Windows Server 2012
12 4 (1.42%) Windows 10
13 1 (0.36%) BlackBerry OS
13 1 (0.36%) Unix
Processes & Methodologies
1 60 (21.35%) ITIL
2 20 (7.12%) Service Management
3 17 (6.05%) Wealth Management
4 7 (2.49%) Configuration Management
5 5 (1.78%) Incident Management
5 5 (1.78%) Web Design
6 4 (1.42%) CRM
6 4 (1.42%) Patch Management
6 4 (1.42%) Workflow
7 3 (1.07%) Asset Management
7 3 (1.07%) Change Management
7 3 (1.07%) Data Protection
7 3 (1.07%) Disaster Recovery
7 3 (1.07%) Document Management
7 3 (1.07%) ITIL V3
7 3 (1.07%) ITSM
7 3 (1.07%) Kalman Filter
7 3 (1.07%) Mobile Device Management
7 3 (1.07%) Service Delivery
8 2 (0.71%) Knowledge Management
Programming Languages
1 7 (2.49%) SQL
2 2 (0.71%) C#
2 2 (0.71%) JavaScript
Qualifications
1 36 (12.81%) Microsoft Certification
2 15 (5.34%) ITIL Certification
3 10 (3.56%) Degree
4 4 (1.42%) MCP
4 4 (1.42%) MOS
5 3 (1.07%) ITIL Foundation Certificate
5 3 (1.07%) MCDST
5 3 (1.07%) MCSA
5 3 (1.07%) MCSE
6 1 (0.36%) A+ Certification
6 1 (0.36%) MCITP
6 1 (0.36%) Security Cleared
Quality Assurance & Compliance
1 21 (7.47%) SLA
2 16 (5.69%) QA
3 7 (2.49%) ISO 9001
4 1 (0.36%) Data Quality
4 1 (0.36%) ISO/IEC 20000
System Software
1 163 (58.01%) Active Directory
2 7 (2.49%) VMware Infrastructure
3 3 (1.07%) XenApp
4 2 (0.71%) Hyper-V
5 1 (0.36%) Terminal Server
5 1 (0.36%) Virtual Servers
5 1 (0.36%) XenDesktop
Systems Management
1 5 (1.78%) SCCM
2 1 (0.36%) Casper Suite
Vendors
1 96 (34.16%) Microsoft
2 66 (23.49%) iManage
3 29 (10.32%) Citrix
4 17 (6.05%) Apple
5 10 (3.56%) Adobe
5 10 (3.56%) Cisco
5 10 (3.56%) VMware
6 9 (3.20%) Lotus
7 6 (2.14%) Dell
8 4 (1.42%) SAP
8 4 (1.42%) ServiceNow
9 3 (1.07%) Avaya
9 3 (1.07%) Remedy
10 2 (0.71%) Bloomberg
10 2 (0.71%) FactSet
10 2 (0.71%) Google
10 2 (0.71%) Symantec
10 2 (0.71%) Tableau
10 2 (0.71%) Veeam
10 2 (0.71%) Zerto
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