The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 520 521 520
Rank change year-on-year
+1 -1
Permanent jobs requiring a Help Desk Analyst 96 90 126
As % of all permanent IT jobs located in London 0.21% 0.20% 0.25%
As % of the Job Titles category 0.22% 0.22% 0.26%
Number of salaries quoted 90 85 124
Average salary £26,500 £22,500 £24,500
Average salary % change year-on-year
+17.77% -8.16%
90% offered a salary of more than £22,500 £19,000 £20,000
10% offered a salary of more than £37,500 £27,650 £32,500
UK excluding London average salary £21,250 £18,500 £20,000
% change year-on-year
+14.86% -7.50%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43382 41176 47807
As % of all permanent IT jobs located in London 93.43% 93.47% 94.56%
Number of salaries quoted 36237 34565 41496
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 28 August 2014.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 22 £30,000 +22.44% 2
Croydon -4 7 £24,000 +23.07%
Hounslow - 1 £25,000 -
Uxbridge - 1 £20,500 -
Wimbledon - 1 £26,500 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 28 August 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 170 (82.93%) Windows
2 145 (70.73%) Active Directory
3 142 (69.27%) MS Office
4 119 (58.05%) Windows 7
5 89 (43.41%) MS Excel
6 88 (42.93%) Windows XP
7 84 (40.98%) Law
8 80 (39.02%) ITIL
9 66 (32.20%) Legal
10 56 (27.32%) Microsoft
10 56 (27.32%) Blackberry
11 51 (24.88%) Citrix
12 38 (18.54%) Windows Server 2003
13 37 (18.05%) Finance
14 30 (14.63%) Windows Server 2008
15 29 (14.15%) WorkSite
16 28 (13.66%) Microsoft Certification
17 26 (12.68%) TCP/IP
17 26 (12.68%) MS Exchange
18 25 (12.20%) Blackberry Enterprise Server
19 24 (11.71%) Degree
20 23 (11.22%) MS PowerPoint
21 18 (8.78%) Banking
22 17 (8.29%) SLA
22 17 (8.29%) MCP
23 16 (7.80%) DHCP
23 16 (7.80%) Incident Management
24 15 (7.32%) Service Management
24 15 (7.32%) Video Conferencing
25 14 (6.83%) Apple

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 28 August 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (14.15%) WorkSite
2 26 (12.68%) MS Exchange
3 25 (12.20%) Blackberry Enterprise Server
4 12 (5.85%) Exchange Server 2010
5 8 (3.90%) SharePoint
6 7 (3.41%) Exchange Server 2007
7 6 (2.93%) Exchange Server 2003
8 5 (2.44%) IBM Notes
9 3 (1.46%) Exchange Server 2013
10 1 (0.49%) CMS
Applications
1 142 (69.27%) MS Office
2 89 (43.41%) MS Excel
3 23 (11.22%) MS PowerPoint
Business Applications
1 1 (0.49%) SAP Oil and Gas
Cloud Services
1 2 (0.98%) Office 365
Communications & Networking
1 26 (12.68%) TCP/IP
2 16 (7.80%) DHCP
3 11 (5.37%) DNS
4 9 (4.39%) VoIP
5 6 (2.93%) IP Telephony
6 4 (1.95%) VPN
6 4 (1.95%) Firewall
7 3 (1.46%) LAN
8 2 (0.98%) WAN
8 2 (0.98%) Wireless
8 2 (0.98%) VLAN
9 1 (0.49%) Internet
9 1 (0.49%) SAN
9 1 (0.49%) Ethernet
9 1 (0.49%) HTTP
9 1 (0.49%) ADSL
9 1 (0.49%) NAS
9 1 (0.49%) Cisco IOS
Database & Business Intelligence
1 8 (3.90%) SQL Server
2 2 (0.98%) SQL Server 2012
General
1 84 (40.98%) Law
2 66 (32.20%) Legal
3 37 (18.05%) Finance
4 18 (8.78%) Banking
5 9 (4.39%) Telecoms
6 7 (3.41%) Retail
7 5 (2.44%) Front Office
8 2 (0.98%) Marketing
9 1 (0.49%) Investment Banking
9 1 (0.49%) Manufacturing
9 1 (0.49%) Advertising
9 1 (0.49%) Electronics
9 1 (0.49%) Back Office
9 1 (0.49%) Financial Institution
9 1 (0.49%) Mandarin Language
9 1 (0.49%) Japanese Language
Miscellaneous
1 56 (27.32%) Blackberry
2 15 (7.32%) Video Conferencing
3 8 (3.90%) iPhone
4 7 (3.41%) iPad
5 2 (0.98%) Fat Client
5 2 (0.98%) Computer Science
5 2 (0.98%) Thin Client
5 2 (0.98%) AS400
5 2 (0.98%) Handset
6 1 (0.49%) Smartphone
6 1 (0.49%) Management Information System
6 1 (0.49%) DTV
6 1 (0.49%) EPoS
6 1 (0.49%) Chip and PIN
6 1 (0.49%) Client/Server
6 1 (0.49%) Hedge funds
Operating Systems
1 170 (82.93%) Windows
2 119 (58.05%) Windows 7
3 88 (42.93%) Windows XP
4 38 (18.54%) Windows Server 2003
5 30 (14.63%) Windows Server 2008
6 5 (2.44%) Windows 8
7 4 (1.95%) Windows Server 2012
8 3 (1.46%) Windows Vista
9 2 (0.98%) Mac OS
9 2 (0.98%) UNIX
9 2 (0.98%) Mac OS X
10 1 (0.49%) Windows Mobile
10 1 (0.49%) Mac OS X Server
10 1 (0.49%) Android
Processes & Methodologies
1 80 (39.02%) ITIL
2 16 (7.80%) Incident Management
3 15 (7.32%) Service Management
4 8 (3.90%) Document Management
5 7 (3.41%) Practice Management
6 6 (2.93%) Asset Management
7 5 (2.44%) Service Delivery
8 3 (1.46%) Change Management
9 2 (0.98%) ITIL V2
9 2 (0.98%) Portfolio Management
9 2 (0.98%) Mobile Device Management
9 2 (0.98%) Root Cause Analysis
9 2 (0.98%) Fault Management
9 2 (0.98%) Investment Management
10 1 (0.49%) Programme Management
10 1 (0.49%) Workflow
10 1 (0.49%) ITSM
10 1 (0.49%) CMMI
10 1 (0.49%) Six Sigma
10 1 (0.49%) E-Commerce
Programming Languages
1 5 (2.44%) SQL
Qualifications
1 28 (13.66%) Microsoft Certification
2 24 (11.71%) Degree
3 17 (8.29%) MCP
4 13 (6.34%) A+ Certification
5 10 (4.88%) MCDST
6 9 (4.39%) ITIL Foundation Certificate
7 8 (3.90%) MCSE
8 5 (2.44%) ITIL Certification
8 5 (2.44%) MOS
9 4 (1.95%) MCITP
10 2 (0.98%) MCSA
11 1 (0.49%) MCTS
11 1 (0.49%) Cisco Certification
11 1 (0.49%) CCNA
11 1 (0.49%) Security Cleared
Quality Assurance & Compliance
1 17 (8.29%) SLA
System Software
1 145 (70.73%) Active Directory
2 5 (2.44%) Terminal Services
2 5 (2.44%) XenApp
3 4 (1.95%) VMware Infrastructure
4 1 (0.49%) Hyper-V
4 1 (0.49%) Xen
4 1 (0.49%) vSphere
4 1 (0.49%) XenDesktop
Systems Management
1 3 (1.46%) Backup Exec
2 1 (0.49%) MAILsweeper
2 1 (0.49%) SCCM
2 1 (0.49%) Symantec Endpoint Protection
Vendors
1 56 (27.32%) Microsoft
2 51 (24.88%) Citrix
3 14 (6.83%) Apple
4 9 (4.39%) VMware
4 9 (4.39%) Interwoven
5 8 (3.90%) Altiris
6 7 (3.41%) Symantec
7 5 (2.44%) Reuters
7 5 (2.44%) Bloomberg
7 5 (2.44%) CQG
7 5 (2.44%) Lotus
8 3 (1.46%) Cisco
8 3 (1.46%) LANDesk
9 2 (0.98%) HP
9 2 (0.98%) Avaya
9 2 (0.98%) Veritas
9 2 (0.98%) Open Text
10 1 (0.49%) Metastorm
10 1 (0.49%) Remedy
10 1 (0.49%) Juniper
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 18 hours ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 20 hours ago
City, London
Opus Recruitment Solutions Ltd
Salary: £20000 to £25000 per annum
Posted: Yesterday
Central London
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 13 days ago
City of London
Hays IT - Uk Posting account
Salary: £22000.00 - £35000.00 per annum
Posted: 14 days ago
London
Hays IT - Uk Posting account
Salary: £32000.00 - £35000.00 per annum
Posted: 15 days ago
North West London
Allied Worldwide
Salary: From £25,000 to £30,000 per annum
Posted: 21 days ago
East London
Our IT Deparment
Salary: Unspecified Competitive salary depending on skills, plus overtime.
Posted: 22 days ago