The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 514 539 492
Rank change year-on-year
+25 -47
Permanent jobs requiring a Help Desk Analyst 108 90 144
As % of all permanent IT jobs located in London 0.24% 0.20% 0.29%
As % of the Job Titles category 0.25% 0.21% 0.31%
Number of salaries quoted 95 87 136
Average salary £25,500 £24,000 £24,500
Average salary % change year-on-year
+6.25% -2.04%
90% offered a salary of more than £23,000 £19,500 £20,000
10% offered a salary of more than £35,500 £31,700 £32,500
UK excluding London average salary £21,250 £18,500 £19,500
% change year-on-year
+14.86% -5.12%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42497 42494 46287
As % of all permanent IT jobs located in London 93.64% 93.86% 94.51%
Number of salaries quoted 35665 35795 39936
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Salary Trend in London

Help Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the London region over the 3 months to 20 October 2014.

Help Desk Analyst Salary Histogram in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -5 16 £29,750 +3.47% 3
Croydon +7 10 £24,000 +23.07%
Uxbridge - 1 £20,500 -
Chessington - 1 £26,000 - 1
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 20 October 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 182 (87.50%) Windows
2 156 (75.00%) MS Office
3 137 (65.87%) Active Directory
4 130 (62.50%) Windows 7
5 92 (44.23%) Windows XP
6 81 (38.94%) Microsoft
7 80 (38.46%) Law
8 79 (37.98%) MS Excel
9 70 (33.65%) Legal
10 64 (30.77%) ITIL
11 54 (25.96%) Blackberry
12 47 (22.60%) Citrix
13 41 (19.71%) Finance
14 35 (16.83%) Windows Server 2003
15 32 (15.38%) MS Exchange
16 31 (14.90%) Windows Server 2008
17 25 (12.02%) Degree
17 25 (12.02%) WorkSite
18 22 (10.58%) TCP/IP
19 21 (10.10%) MS PowerPoint
20 20 (9.62%) Blackberry Enterprise Server
21 17 (8.17%) Apple
22 16 (7.69%) Microsoft Certification
22 16 (7.69%) Banking
22 16 (7.69%) Exchange Server 2010
23 14 (6.73%) Service Management
24 13 (6.25%) Incident Management
24 13 (6.25%) VMware
24 13 (6.25%) iPhone
25 12 (5.77%) Windows 8

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 20 October 2014, IT jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (15.38%) MS Exchange
2 25 (12.02%) WorkSite
3 20 (9.62%) Blackberry Enterprise Server
4 16 (7.69%) Exchange Server 2010
5 10 (4.81%) Exchange Server 2007
6 5 (2.40%) IBM Notes
7 4 (1.92%) SharePoint
7 4 (1.92%) Exchange Server 2013
8 1 (0.48%) Lync
8 1 (0.48%) Exchange Server 2003
Applications
1 156 (75.00%) MS Office
2 79 (37.98%) MS Excel
3 21 (10.10%) MS PowerPoint
Business Applications
1 2 (0.96%) assyst
Cloud Services
1 3 (1.44%) Office 365
Communications & Networking
1 22 (10.58%) TCP/IP
2 12 (5.77%) VPN
3 10 (4.81%) DHCP
4 9 (4.33%) VoIP
5 7 (3.37%) DNS
5 7 (3.37%) IP Telephony
6 3 (1.44%) LAN
6 3 (1.44%) Firewall
7 2 (0.96%) Wireless
7 2 (0.96%) WAN
7 2 (0.96%) VLAN
8 1 (0.48%) Cisco IOS
8 1 (0.48%) Ethernet
8 1 (0.48%) HTTP
8 1 (0.48%) ADSL
8 1 (0.48%) Broadband
Database & Business Intelligence
1 5 (2.40%) SQL Server
2 2 (0.96%) SQL Server 2012
3 1 (0.48%) MySQL
General
1 80 (38.46%) Law
2 70 (33.65%) Legal
3 41 (19.71%) Finance
4 16 (7.69%) Banking
5 6 (2.88%) Retail
6 4 (1.92%) Front Office
6 4 (1.92%) Telecoms
7 3 (1.44%) Marketing
8 1 (0.48%) Mandarin Language
8 1 (0.48%) Investment Banking
8 1 (0.48%) Advertising
8 1 (0.48%) Games
Libraries, Frameworks & Software Standards
1 1 (0.48%) COM
Miscellaneous
1 54 (25.96%) Blackberry
2 13 (6.25%) iPhone
3 7 (3.37%) Video Conferencing
4 6 (2.88%) Analytical Skills
5 4 (1.92%) Computer Science
6 3 (1.44%) AS400
7 2 (0.96%) Handset
7 2 (0.96%) Fat Client
7 2 (0.96%) Hedge funds
7 2 (0.96%) Thin Client
8 1 (0.48%) Open Source
8 1 (0.48%) iPad
8 1 (0.48%) New Media
8 1 (0.48%) Smartphone
8 1 (0.48%) Management Information System
8 1 (0.48%) EPoS
8 1 (0.48%) Chip and PIN
Operating Systems
1 182 (87.50%) Windows
2 130 (62.50%) Windows 7
3 92 (44.23%) Windows XP
4 35 (16.83%) Windows Server 2003
5 31 (14.90%) Windows Server 2008
6 12 (5.77%) Windows 8
7 6 (2.88%) Windows Server 2012
8 3 (1.44%) Mac OS X
9 2 (0.96%) Windows Mobile
9 2 (0.96%) Windows Vista
9 2 (0.96%) Android
9 2 (0.96%) UNIX
10 1 (0.48%) Apple iOS
10 1 (0.48%) Linux
Processes & Methodologies
1 64 (30.77%) ITIL
2 14 (6.73%) Service Management
3 13 (6.25%) Incident Management
4 8 (3.85%) Document Management
5 4 (1.92%) Asset Management
6 3 (1.44%) Change Management
6 3 (1.44%) Practice Management
7 2 (0.96%) Service Delivery
7 2 (0.96%) Fault Management
7 2 (0.96%) Investment Management
7 2 (0.96%) ITIL V3
7 2 (0.96%) Continuous Improvement
8 1 (0.48%) Network Monitoring
8 1 (0.48%) Mentoring
8 1 (0.48%) ITIL V2
8 1 (0.48%) Time Management
8 1 (0.48%) QMS
8 1 (0.48%) Online Marketing
8 1 (0.48%) Problem Management
8 1 (0.48%) CRM
Programming Languages
1 1 (0.48%) C
1 1 (0.48%) PHP
Qualifications
1 25 (12.02%) Degree
2 16 (7.69%) Microsoft Certification
3 9 (4.33%) MCP
3 9 (4.33%) ITIL Foundation Certificate
4 5 (2.40%) A+ Certification
4 5 (2.40%) ITIL Certification
4 5 (2.40%) MOS
5 4 (1.92%) MCSE
6 3 (1.44%) MCDST
7 2 (0.96%) MCSA
7 2 (0.96%) MCITP
8 1 (0.48%) CCNA
8 1 (0.48%) Cisco Certification
8 1 (0.48%) MCTS
Quality Assurance & Compliance
1 11 (5.29%) SLA
System Software
1 137 (65.87%) Active Directory
2 5 (2.40%) VMware Infrastructure
3 4 (1.92%) XenApp
4 3 (1.44%) Hyper-V
5 2 (0.96%) vSphere
5 2 (0.96%) VMware ESXi
6 1 (0.48%) Xen
Systems Management
1 3 (1.44%) Backup Exec
2 1 (0.48%) SCCM
2 1 (0.48%) Symantec Endpoint Protection
Vendors
1 81 (38.94%) Microsoft
2 47 (22.60%) Citrix
3 17 (8.17%) Apple
4 13 (6.25%) VMware
5 8 (3.85%) Altiris
5 8 (3.85%) LANDesk
6 7 (3.37%) ServiceNow
7 6 (2.88%) Interwoven
8 5 (2.40%) Lotus
9 4 (1.92%) Reuters
9 4 (1.92%) Bloomberg
9 4 (1.92%) Cisco
10 3 (1.44%) CQG
11 2 (0.96%) Veritas
11 2 (0.96%) Open Text
11 2 (0.96%) HP
11 2 (0.96%) Symantec
11 2 (0.96%) Avaya
12 1 (0.48%) Juniper
12 1 (0.48%) Remedy
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 22 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 22 hours ago
Central London / West End
@ITS
Salary: From £20,000 to £28,000 per annum + Benefits
Posted: 3 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £22,000 per annum + Bonus & Excellent Benefits Package
Posted: 3 days ago
West London
Vadis People
Salary: circ £20,000 - £28,000
Posted: 6 days ago
North West London
Allied Worldwide
Salary: Unspecified
Posted: 10 days ago
City of London
Hays IT - Uk Posting account
Salary: £24000.00 - £29000.00 per annum
Posted: 10 days ago