London Helpdesk Analyst Contracts

This section looks at the demand for the Helpdesk Analyst role in IT contracts within the London region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited Helpdesk Analyst in their job title over the 3 months to 8 July 2008 with a comparison to the same period last year.

Help Desk Analyst
Location Aberdeen Abingdon Ayr Ayrshire Bacup Basildon Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Beverley Bicester Billingham Birmingham Blackburn Bolton Bracknell Bradford Brighton Bristol Buckinghamshire Cambridge Cambridgeshire Cardiff Chatham Chelmsford Cheshire Chester City of London Colchester County Antrim Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Doncaster Dorset Dudley Durham East Anglia East Midlands East of England East Sussex East Yorkshire Edinburgh England Epsom Essex Feltham Folkestone Gatwick Glasgow Gloucestershire Guildford Hampshire Hartlepool Hertfordshire High Wycombe Home Counties Horsham Huddersfield Hull Ilford Kegworth Keighley Kent Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool Livingston London Luton Macclesfield Maidenhead Maidstone Manchester Merseyside Middlesbrough Middlesex Middlewich Midlands Milton Keynes Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Reading Runcorn Scotland Sheffield Slough Somerset South Ayrshire South East South Wales South West South Yorkshire Southampton Spalding St Helens Staffordshire Stevenage Stockton-on-Tees Stoke-on-Trent Street Sunderland Surrey Swindon Tadworth Taunton Trowbridge Tyne and Wear UK Uxbridge Wales Wallington Warrington Warwick Warwickshire Welwyn Garden City West Lothian West Midlands West Sussex West Yorkshire Westminster Weybridge Wiltshire Winchester Windsor Witham Witney Wolverhampton York Yorkshire	3 months to 8 Jul 2008	Same period last year
Rank	207	277
Rank change on same period last year	+70
Matching contract IT job ads	228	224
As % of all UK contract IT job ads sampled	0.301 %	0.234 %
As % of the category below	0.769 %	0.546 %
Daily rates quoted	39	20
Average minimum daily rate	£163	£147
Average daily rate	£171	£153
% change on same period last year	+11.89 %
Average maximum daily rate	£180	£159
UK excluding London average daily rate	£123	£121
% change on same period last year	+1.53 %
Hourly rates quoted	120	92
Average minimum hourly rate	£15.23	£15.31
Average hourly rate	£16.29	£16.17
% change on same period last year	+0.74 %
Average maximum hourly rate	£17.35	£17.03
UK excluding London average hourly rate	£12.94	£12.67
% change on same period last year	+2.11 %
Job Titles London
Matching contract IT job ads	29641	41048
As % of all UK contract IT job ads sampled	39.08 %	42.92 %
Daily rates quoted	12370	15159
Average minimum daily rate	£408	£427
Average daily rate	£437	£457
% change on same period last year	-4.19 %
Average maximum daily rate	£467	£486
UK excluding London average daily rate	£361	£352
% change on same period last year	+2.58 %
Hourly rates quoted	1564	2059
Average minimum hourly rate	£22.75	£24.32
Average hourly rate	£24.36	£26.01
% change on same period last year	-6.34 %
Average maximum hourly rate	£25.98	£27.71
UK excluding London average hourly rate	£23.39	£25.89
% change on same period last year	-9.63 %
Helpdesk Analyst England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Analyst across the London region as a proportion of the total demand within the Job Titles category.

Helpdesk Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Analyst across the London region.

Helpdesk Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Analyst across the London region over the 3 months to 8 July 2008.

Helpdesk Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Analyst across the London region.

Helpdesk Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Analyst across the London region over the 3 months to 8 July 2008.

Helpdesk Analyst
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Helpdesk Analyst within the London region over the 3 months to 8 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
City of London	-46	38	£196	+6.21 %
Croydon	-	2	-	-
Uxbridge	-	2	-	-
Ilford	-	1	-	-
Feltham	-	1	-	-
Luton	+14	1	-	-
Westminster	0	1	-	-

Helpdesk Analyst England

Helpdesk Analyst
Top 30 Related IT Skills

For the 6 months to 8 July 2008, IT contractor jobs across the London region that cited Helpdesk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Analyst in their job title.

1 286 (59.71 %) Windows 2 194 (40.50 %) MS Office 3 173 (36.12 %) Active Directory 4 157 (32.78 %) Windows XP 5 130 (27.14 %) MS Excel 5 130 (27.14 %) Legal 6 120 (25.05 %) Microsoft 7 102 (21.29 %) Law 8 87 (18.16 %) Windows 2000 9 80 (16.70 %) MS Exchange 10 76 (15.87 %) Finance 11 69 (14.41 %) ITIL 12 51 (10.65 %) TCP/IP 13 35 (7.307 %) Citrix 14 33 (6.889 %) Microsoft Certification

15 31 (6.472 %) Blackberry 15 31 (6.472 %) Windows Server 2003 16 30 (6.263 %) Lotus 16 30 (6.263 %) DNS 17 29 (6.054 %) Banking 17 29 (6.054 %) Exchange Server 2003 18 28 (5.846 %) Lotus Notes 19 24 (5.010 %) LAN 20 20 (4.175 %) Remedy 20 20 (4.175 %) Document Management 21 19 (3.967 %) Novell 22 18 (3.758 %) WAN 22 18 (3.758 %) MCP 23 17 (3.549 %) Interwoven 24 16 (3.340 %) MCSE

Helpdesk Analyst
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT contractor jobs across the London region that cited Helpdesk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 1 (0.209 %) COM 1 1 (0.209 %) Application Packaging	Application Platforms 1 80 (16.70 %) MS Exchange 2 29 (6.054 %) Exchange Server 2003 3 28 (5.846 %) Lotus Notes 4 11 (2.296 %) WorkSite 4 11 (2.296 %) Exchange Server 2000 5 3 (0.626 %) Exchange Server 5.5 6 2 (0.418 %) GroupWise 6 2 (0.418 %) Lotus Domino 7 1 (0.209 %) WebLogic 7 1 (0.209 %) Documentum 7 1 (0.209 %) LiveLink 7 1 (0.209 %) Exchange Server 2007
Applications 1 194 (40.50 %) MS Office 2 130 (27.14 %) MS Excel 3 16 (3.340 %) MS PowerPoint 4 6 (1.253 %) DeltaView 5 2 (0.418 %) Acrobat 5 2 (0.418 %) MS Visio 6 1 (0.209 %) MS Project	Business Applications 1 3 (0.626 %) assyst
Communications & Networking 1 51 (10.65 %) TCP/IP 2 30 (6.263 %) DNS 3 24 (5.010 %) LAN 4 18 (3.758 %) WAN 5 10 (2.088 %) Internet 6 8 (1.670 %) Wireless 7 6 (1.253 %) VPN 7 6 (1.253 %) DHCP 8 4 (0.835 %) Ethernet 9 3 (0.626 %) ADSL 10 2 (0.418 %) SAN 11 1 (0.209 %) VoIP 11 1 (0.209 %) Intranet 11 1 (0.209 %) 3G 11 1 (0.209 %) Softphone	Database & Business Intelligence 1 2 (0.418 %) SQL Server 2 1 (0.209 %) BusinessObjects 2 1 (0.209 %) SQL Server 2000
Development Applications 1 1 (0.209 %) MSI 1 1 (0.209 %) FrontPage	General 1 130 (27.14 %) Legal 2 102 (21.29 %) Law 3 76 (15.87 %) Finance 4 29 (6.054 %) Banking 5 13 (2.714 %) Education 6 11 (2.296 %) Investment Banking 6 11 (2.296 %) Government 7 10 (2.088 %) Back Office 8 8 (1.670 %) Insurance 9 4 (0.835 %) Financial Institution 10 3 (0.626 %) Multimedia 10 3 (0.626 %) Retail 11 2 (0.418 %) Pensions 11 2 (0.418 %) Music 11 2 (0.418 %) Auditing 11 2 (0.418 %) Games 11 2 (0.418 %) Front Office 11 2 (0.418 %) Pharmaceutical 12 1 (0.209 %) Health 12 1 (0.209 %) Construction
Miscellaneous 1 31 (6.472 %) Blackberry 2 11 (2.296 %) NHS 3 7 (1.461 %) Fund Management 4 5 (1.044 %) AS400 4 5 (1.044 %) Asset Management 5 4 (0.835 %) Mainframe 6 3 (0.626 %) French Language 6 3 (0.626 %) German Language 6 3 (0.626 %) Mathematics 7 2 (0.418 %) Statistics 7 2 (0.418 %) Japanese Language 7 2 (0.418 %) Spanish Language 8 1 (0.209 %) EPoS 8 1 (0.209 %) Thin Client 8 1 (0.209 %) Management Information System 8 1 (0.209 %) E-Learning 8 1 (0.209 %) PDA 8 1 (0.209 %) Video Conferencing 8 1 (0.209 %) Fat Client 8 1 (0.209 %) Portuguese Language	Operating Systems 1 286 (59.71 %) Windows 2 157 (32.78 %) Windows XP 3 87 (18.16 %) Windows 2000 4 31 (6.472 %) Windows Server 2003 5 16 (3.340 %) Windows NT 6 8 (1.670 %) Windows Vista 7 4 (0.835 %) Mac OS X 7 4 (0.835 %) Unix 8 3 (0.626 %) NetWare 9 1 (0.209 %) HPUX 9 1 (0.209 %) Solaris 9 1 (0.209 %) MVS
Processes & Methodologies 1 69 (14.41 %) ITIL 2 20 (4.175 %) Document Management 3 15 (3.132 %) Security Cleared 4 10 (2.088 %) Incident Management 5 9 (1.879 %) SC Cleared 6 8 (1.670 %) Service Delivery 7 7 (1.461 %) Time Management 8 6 (1.253 %) Service Management 9 4 (0.835 %) Workflow 10 3 (0.626 %) ITSM 11 2 (0.418 %) CTC Cleared 11 2 (0.418 %) Business Intelligence 12 1 (0.209 %) E-Commerce 12 1 (0.209 %) Migration 12 1 (0.209 %) Change Management 12 1 (0.209 %) Password Management 12 1 (0.209 %) Security Management 12 1 (0.209 %) DV Cleared	Programming Languages 1 2 (0.418 %) C 2 1 (0.209 %) SQL
Qualifications 1 33 (6.889 %) Microsoft Certification 2 18 (3.758 %) MCP 3 16 (3.340 %) MCSE 4 12 (2.505 %) Degree 5 7 (1.461 %) MOS 6 3 (0.626 %) MCSA 7 2 (0.418 %) A+ Certification 7 2 (0.418 %) ITIL Certification 8 1 (0.209 %) Cisco Certification 8 1 (0.209 %) CCNP 8 1 (0.209 %) CCNA	Quality Assurance & Compliance 1 11 (2.296 %) SLA 2 1 (0.209 %) ISO27001
System Software 1 173 (36.12 %) Active Directory 2 1 (0.209 %) MetaFrame 2 1 (0.209 %) Terminal Services 2 1 (0.209 %) NetBackup	Systems Management 1 3 (0.626 %) OpenView 2 2 (0.418 %) ServiceCenter 2 2 (0.418 %) DameWare 3 1 (0.209 %) ZENworks 3 1 (0.209 %) OpenView Configuration Management 3 1 (0.209 %) ARCserve
Vendors 1 120 (25.05 %) Microsoft 2 35 (7.307 %) Citrix 3 30 (6.263 %) Lotus 4 20 (4.175 %) Remedy 5 19 (3.967 %) Novell 6 17 (3.549 %) Interwoven 7 12 (2.505 %) Hummingbird 8 10 (2.088 %) HP 9 6 (1.253 %) iSOFT 10 5 (1.044 %) Avaya 10 5 (1.044 %) Peregrine 11 4 (0.835 %) Dell 11 4 (0.835 %) SAP 12 3 (0.626 %) Oracle 12 3 (0.626 %) Siebel 12 3 (0.626 %) Reuters 13 2 (0.418 %) LANDesk 13 2 (0.418 %) Altiris 13 2 (0.418 %) VMware 13 2 (0.418 %) Laserform