The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 372 383 354
Rank change year-on-year
+11 -29
Contract jobs requiring a Help Desk Analyst 39 33 51
As % of all contract IT jobs located in London 0.18% 0.16% 0.23%
As % of the Job Titles category 0.19% 0.16% 0.24%
Number of daily rates quoted 17 24 14
Average daily rate £120 £163 £150
Average daily rate % change year-on-year
-26.15% +8.33%
90% offered a daily rate of more than £106 £115 £95
10% offered a daily rate of more than £171 £191 £196
UK excluding London average daily rate £108 £130 £110
% change year-on-year
-17.30% +18.18%
Number of hourly rates quoted 17 5 20
Average hourly rate £15.00 £12.50 £15.00
Average hourly rate % change year-on-year
+20.00% -16.66%
90% offered a hourly rate of more than £9.00 £11.60 £11.99
10% offered a hourly rate of more than £16.54 £17.10 £20.00
UK excluding London average hourly rate £13.00 £13.06 £13.18
% change year-on-year
-0.42% -0.91%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20096 20019 20842
As % of all contract IT jobs located in London 94.70% 94.48% 94.78%
Number of daily rates quoted 14251 14165 14161
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 308 344 397
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £37.00 £42.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in London

Help Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Daily Rate Trend in London

Help Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the London region.

Help Desk Analyst Hourly Rate Trend in London

Help Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 4 £115 -30.30% 4
Sidcup - 1 - -
Uxbridge - 1 £95 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 9 February 2016, IT contractor jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 54 (66.67%) Windows
2 43 (53.09%) Active Directory
3 41 (50.62%) MS Office
4 39 (48.15%) ITIL
5 38 (46.91%) Microsoft
5 38 (46.91%) Windows 7
6 25 (30.86%) MS Excel
7 23 (28.40%) Citrix
8 13 (16.05%) Windows 8
9 9 (11.11%) Windows XP
10 8 (9.88%) MS Exchange
10 8 (9.88%) Law
10 8 (9.88%) Blackberry
10 8 (9.88%) ITIL Certification
11 7 (8.64%) Legal
11 7 (8.64%) Finance
12 5 (6.17%) MOS
12 5 (6.17%) Windows Server 2008
12 5 (6.17%) Exchange Server 2010
12 5 (6.17%) VPN
13 4 (4.94%) LAN
13 4 (4.94%) WAN
13 4 (4.94%) Microsoft Certification
13 4 (4.94%) SLA
13 4 (4.94%) Service Management
14 3 (3.70%) iManage
14 3 (3.70%) Windows Server 2012
14 3 (3.70%) Exchange Server 2013
14 3 (3.70%) Office 365
14 3 (3.70%) Degree

Help Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 9 February 2016, IT contractor jobs across the London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.88%) MS Exchange
2 5 (6.17%) Exchange Server 2010
3 3 (3.70%) Exchange Server 2013
3 3 (3.70%) SharePoint
4 2 (2.47%) SharePoint 2010
4 2 (2.47%) Skype for Business
5 1 (1.23%) Exchange Server 2007
Applications
1 41 (50.62%) MS Office
2 25 (30.86%) MS Excel
3 2 (2.47%) MS PowerPoint
4 1 (1.23%) Adobe Creative Suite
Cloud Services
1 3 (3.70%) Office 365
2 1 (1.23%) Mimecast
Communications & Networking
1 5 (6.17%) VPN
2 4 (4.94%) LAN
2 4 (4.94%) WAN
3 3 (3.70%) DHCP
3 3 (3.70%) TCP/IP
4 2 (2.47%) 3G
4 2 (2.47%) DNS
4 2 (2.47%) Intranet
4 2 (2.47%) IP Telephony
4 2 (2.47%) Skype
5 1 (1.23%) ADSL
5 1 (1.23%) Broadband
5 1 (1.23%) Firewall
5 1 (1.23%) FTP
5 1 (1.23%) Internet
5 1 (1.23%) PBX
5 1 (1.23%) VoIP
5 1 (1.23%) Wi-Fi
5 1 (1.23%) Wireless
Database & Business Intelligence
1 1 (1.23%) SQL Server
General
1 8 (9.88%) Law
2 7 (8.64%) Finance
2 7 (8.64%) Legal
3 3 (3.70%) Advertising
4 2 (2.47%) Local Government
4 2 (2.47%) Telecoms
5 1 (1.23%) Banking
5 1 (1.23%) Financial Institution
5 1 (1.23%) Investment Banking
5 1 (1.23%) Publishing
Miscellaneous
1 8 (9.88%) Blackberry
2 2 (2.47%) Analytical Skills
2 2 (2.47%) Handset
2 2 (2.47%) iPhone
2 2 (2.47%) Reinsurance
2 2 (2.47%) Smartphone
3 1 (1.23%) CCTV
3 1 (1.23%) Hedge funds
Operating Systems
1 54 (66.67%) Windows
2 38 (46.91%) Windows 7
3 13 (16.05%) Windows 8
4 9 (11.11%) Windows XP
5 5 (6.17%) Windows Server 2008
6 3 (3.70%) Windows Server
6 3 (3.70%) Windows Server 2012
7 2 (2.47%) Windows Server 2003
8 1 (1.23%) Android
8 1 (1.23%) Linux
8 1 (1.23%) Unix
8 1 (1.23%) Windows Mobile
8 1 (1.23%) Windows Vista
Processes & Methodologies
1 39 (48.15%) ITIL
2 4 (4.94%) Service Management
3 3 (3.70%) Change Management
3 3 (3.70%) ITSM
4 2 (2.47%) Incident Management
4 2 (2.47%) Migration
4 2 (2.47%) Ticket Management
5 1 (1.23%) Asset Management
5 1 (1.23%) Case Management
5 1 (1.23%) CRM
5 1 (1.23%) Document Management
5 1 (1.23%) E-Commerce
5 1 (1.23%) ERP
5 1 (1.23%) Patch Management
5 1 (1.23%) PRINCE2
5 1 (1.23%) Problem Management
5 1 (1.23%) SDLC
5 1 (1.23%) Software Deployment
5 1 (1.23%) Stakeholder Management
5 1 (1.23%) Test Scripting
Programming Languages
1 3 (3.70%) C
2 2 (2.47%) SQL
Qualifications
1 8 (9.88%) ITIL Certification
2 5 (6.17%) MOS
3 4 (4.94%) Microsoft Certification
4 3 (3.70%) Degree
5 2 (2.47%) MCSA
6 1 (1.23%) MCSE
6 1 (1.23%) MCTS
6 1 (1.23%) PMI Certification
6 1 (1.23%) PMP
Quality Assurance & Compliance
1 4 (4.94%) SLA
System Software
1 43 (53.09%) Active Directory
2 2 (2.47%) XenApp
3 1 (1.23%) VMware Infrastructure
Systems Management
1 3 (3.70%) SCCM
2 1 (1.23%) SCOM
Vendors
1 38 (46.91%) Microsoft
2 23 (28.40%) Citrix
3 3 (3.70%) Cisco
3 3 (3.70%) HP
3 3 (3.70%) iManage
4 2 (2.47%) Apple
4 2 (2.47%) CheckPoint
4 2 (2.47%) Google
4 2 (2.47%) Sage
4 2 (2.47%) Siemens
5 1 (1.23%) Adobe
5 1 (1.23%) Avaya
5 1 (1.23%) BMC
5 1 (1.23%) IBM
5 1 (1.23%) Intel Security
5 1 (1.23%) Interwoven
5 1 (1.23%) Salesforce.com
5 1 (1.23%) ServiceNow
5 1 (1.23%) Symantec
5 1 (1.23%) VMware