The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 601 574 592
Rank change year-on-year
-27 +18
Permanent jobs requiring a Help Desk Support Analyst 33 32 58
As % of all permanent IT jobs located in London 0.072% 0.072% 0.12%
As % of the Job Titles category 0.077% 0.077% 0.12%
Number of salaries quoted 28 29 58
Average salary £25,000 £23,500 £27,500
Average salary % change year-on-year
+6.38% -14.54%
90% offered a salary of more than £23,350 £18,000 £19,700
10% offered a salary of more than £37,500 £31,700 £32,500
UK excluding London average salary £22,950 £18,500 £20,000
% change year-on-year
+24.05% -7.50%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43006 41638 46964
As % of all permanent IT jobs located in London 93.37% 93.52% 94.55%
Number of salaries quoted 35883 35024 40689
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Salary Trend in London

Help Desk Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 19 September 2014.

Help Desk Support Analyst Salary Histogram in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon - 5 £24,000 -
City of London +3 3 £30,000 +0.84%
Hounslow - 1 £25,000 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 59 (96.72%) Windows
2 55 (90.16%) Windows 7
3 51 (83.61%) Active Directory
4 48 (78.69%) MS Office
5 37 (60.66%) Law
6 32 (52.46%) Windows XP
7 30 (49.18%) MS Excel
8 29 (47.54%) Windows Server 2003
9 28 (45.90%) Citrix
10 26 (42.62%) Windows Server 2008
11 24 (39.34%) ITIL
12 19 (31.15%) WorkSite
13 16 (26.23%) Legal
14 13 (21.31%) TCP/IP
15 12 (19.67%) Microsoft
16 11 (18.03%) Finance
17 10 (16.39%) Blackberry
18 9 (14.75%) MS Exchange
19 8 (13.11%) Blackberry Enterprise Server
19 8 (13.11%) DHCP
19 8 (13.11%) ITIL Foundation Certificate
20 6 (9.84%) SharePoint
21 5 (8.20%) Service Management
21 5 (8.20%) Document Management
21 5 (8.20%) MS PowerPoint
21 5 (8.20%) Degree
21 5 (8.20%) Exchange Server 2010
22 4 (6.56%) XenApp
22 4 (6.56%) LANDesk
22 4 (6.56%) Incident Management

Help Desk Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (31.15%) WorkSite
2 9 (14.75%) MS Exchange
3 8 (13.11%) Blackberry Enterprise Server
4 6 (9.84%) SharePoint
5 5 (8.20%) Exchange Server 2010
6 1 (1.64%) Exchange Server 2013
6 1 (1.64%) Exchange Server 2007
Applications
1 48 (78.69%) MS Office
2 30 (49.18%) MS Excel
3 5 (8.20%) MS PowerPoint
Communications & Networking
1 13 (21.31%) TCP/IP
2 8 (13.11%) DHCP
3 4 (6.56%) VoIP
3 4 (6.56%) VPN
4 3 (4.92%) DNS
5 2 (3.28%) Firewall
5 2 (3.28%) VLAN
5 2 (3.28%) LAN
6 1 (1.64%) Cisco IOS
6 1 (1.64%) Wireless
6 1 (1.64%) IP Telephony
6 1 (1.64%) WAN
6 1 (1.64%) HTTP
Database & Business Intelligence
1 2 (3.28%) SQL Server
1 2 (3.28%) SQL Server 2012
General
1 37 (60.66%) Law
2 16 (26.23%) Legal
3 11 (18.03%) Finance
4 2 (3.28%) Banking
5 1 (1.64%) Investment Banking
5 1 (1.64%) Back Office
Miscellaneous
1 10 (16.39%) Blackberry
2 3 (4.92%) Video Conferencing
2 3 (4.92%) iPad
3 2 (3.28%) Computer Science
4 1 (1.64%) Fat Client
4 1 (1.64%) Analytical Skills
4 1 (1.64%) Thin Client
Operating Systems
1 59 (96.72%) Windows
2 55 (90.16%) Windows 7
3 32 (52.46%) Windows XP
4 29 (47.54%) Windows Server 2003
5 26 (42.62%) Windows Server 2008
6 3 (4.92%) Windows 8
7 2 (3.28%) Windows Server 2012
7 2 (3.28%) UNIX
Processes & Methodologies
1 24 (39.34%) ITIL
2 5 (8.20%) Service Management
2 5 (8.20%) Document Management
3 4 (6.56%) Incident Management
4 2 (3.28%) Fault Management
5 1 (1.64%) ITIL V3
5 1 (1.64%) Portfolio Management
Qualifications
1 8 (13.11%) ITIL Foundation Certificate
2 5 (8.20%) Degree
3 4 (6.56%) Microsoft Certification
4 3 (4.92%) MCP
5 2 (3.28%) MCSE
5 2 (3.28%) MCITP
6 1 (1.64%) A+ Certification
Quality Assurance & Compliance
1 2 (3.28%) SLA
System Software
1 51 (83.61%) Active Directory
2 4 (6.56%) XenApp
3 2 (3.28%) VMware Infrastructure
Systems Management
1 2 (3.28%) Backup Exec
2 1 (1.64%) MAILsweeper
Vendors
1 28 (45.90%) Citrix
2 12 (19.67%) Microsoft
3 4 (6.56%) Apple
3 4 (6.56%) Interwoven
3 4 (6.56%) Altiris
3 4 (6.56%) LANDesk
4 3 (4.92%) VMware
5 2 (3.28%) Avaya
5 2 (3.28%) Veritas
5 2 (3.28%) HP
6 1 (1.64%) Dell
6 1 (1.64%) Remedy
6 1 (1.64%) Cisco
6 1 (1.64%) ServiceNow