The statistics below represent IT jobs advertised across the London region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 550 611 586
Rank change year-on-year
+61 -25
Permanent jobs requiring a Help Desk Support Analyst 70 53 79
As % of all permanent IT jobs located in London 0.18% 0.12% 0.17%
As % of the Job Titles category 0.19% 0.13% 0.18%
Number of salaries quoted 65 53 73
Median salary £24,000 £26,000 £26,500
Median salary % change year-on-year
-7.69% -1.88%
90% offered a salary of more than £23,000 £22,500 £22,500
10% offered a salary of more than £40,800 £32,000 £37,500
UK excluding London median salary £20,750 £20,750 £22,000
% change year-on-year
- -5.68%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36538 41790 43339
As % of all permanent IT jobs located in London 95.69% 95.78% 95.75%
Number of salaries quoted 31649 35574 36041
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Salary Trend in London

Help Desk Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 27 September 2016.

Help Desk Support Analyst Salary Histogram in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 6 £30,000 +13.20%
Coulsdon - 3 £23,000 -
Croydon - 3 £22,000 -
Chessington - 1 £26,500 -
Romford - 1 £26,000 -
Southwark - 1 - -
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 September 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support Analyst in the job title.

1 121 (72.02%) Windows
2 116 (69.05%) Active Directory
3 90 (53.57%) Windows 7
4 60 (35.71%) Microsoft
5 57 (33.93%) MS Office
6 54 (32.14%) MS Excel
7 52 (30.95%) ITIL
8 50 (29.76%) iManage
9 45 (26.79%) Windows XP
10 27 (16.07%) Finance
11 26 (15.48%) Citrix
12 24 (14.29%) Legal
13 19 (11.31%) Blackberry
14 17 (10.12%) MS Exchange
15 16 (9.52%) Law
15 16 (9.52%) Skype for Business
15 16 (9.52%) Office 365
15 16 (9.52%) Windows Server
16 15 (8.93%) VMware
16 15 (8.93%) LAN
16 15 (8.93%) Mac OS X
17 13 (7.74%) ITIL Certification
17 13 (7.74%) TCP/IP
17 13 (7.74%) Service Management
17 13 (7.74%) Wealth Management
18 12 (7.14%) QA
18 12 (7.14%) DNS
18 12 (7.14%) WAN
19 11 (6.55%) Apple
19 11 (6.55%) MOS

Help Desk Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.12%) MS Exchange
2 16 (9.52%) Skype for Business
3 10 (5.95%) SharePoint
4 3 (1.79%) Blackberry Enterprise Server
5 2 (1.19%) Exchange Server 2003
5 2 (1.19%) Exchange Server 2007
5 2 (1.19%) IIS
6 1 (0.60%) Exchange Server 2010
6 1 (0.60%) IBM Notes
Applications
1 57 (33.93%) MS Office
2 54 (32.14%) MS Excel
3 11 (6.55%) MS PowerPoint
4 2 (1.19%) Photoshop
Business Applications
1 7 (4.17%) Eikon
Cloud Services
1 16 (9.52%) Office 365
2 4 (2.38%) Microsoft Azure
3 2 (1.19%) Mimecast
Communications & Networking
1 15 (8.93%) LAN
2 13 (7.74%) TCP/IP
3 12 (7.14%) DNS
3 12 (7.14%) WAN
4 8 (4.76%) DHCP
5 6 (3.57%) Firewall
6 5 (2.98%) VoIP
7 2 (1.19%) Skype
7 2 (1.19%) VLAN
7 2 (1.19%) VPN
7 2 (1.19%) Wi-Fi
8 1 (0.60%) 4G
8 1 (0.60%) Cisco IOS
8 1 (0.60%) Cisco IPT
8 1 (0.60%) Extranet
8 1 (0.60%) Intranet
8 1 (0.60%) SAN
8 1 (0.60%) Wireless
Development Applications
1 1 (0.60%) JIRA
General
1 27 (16.07%) Finance
2 24 (14.29%) Legal
3 16 (9.52%) Law
4 8 (4.76%) Banking
5 4 (2.38%) Telecoms
6 3 (1.79%) German Language
7 2 (1.19%) Billing
7 2 (1.19%) Financial Institution
7 2 (1.19%) French Language
7 2 (1.19%) Marketing
7 2 (1.19%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.19%) .NET
2 1 (0.60%) HTML
Miscellaneous
1 19 (11.31%) Blackberry
2 10 (5.95%) iPad
3 6 (3.57%) iPhone
4 5 (2.98%) Analytical Skills
5 4 (2.38%) Smartphone
6 2 (1.19%) Fintech
6 2 (1.19%) User Experience
7 1 (0.60%) BYOD
7 1 (0.60%) Data Centre
7 1 (0.60%) Driving Licence
7 1 (0.60%) Handset
7 1 (0.60%) Hedge funds
7 1 (0.60%) Management Information System
7 1 (0.60%) Video Conferencing
Operating Systems
1 121 (72.02%) Windows
2 90 (53.57%) Windows 7
3 45 (26.79%) Windows XP
4 16 (9.52%) Windows Server
5 15 (8.93%) Mac OS X
6 10 (5.95%) Android
6 10 (5.95%) Windows 8
6 10 (5.95%) Windows Server 2008
7 9 (5.36%) Apple iOS
7 9 (5.36%) Windows Server 2012
8 4 (2.38%) Windows 10
8 4 (2.38%) Windows Phone
9 3 (1.79%) Windows Server 2003
10 2 (1.19%) Linux
11 1 (0.60%) BlackBerry OS
11 1 (0.60%) Unix
Processes & Methodologies
1 52 (30.95%) ITIL
2 13 (7.74%) Service Management
2 13 (7.74%) Wealth Management
3 10 (5.95%) ITSM
4 5 (2.98%) Incident Management
5 3 (1.79%) Document Management
5 3 (1.79%) Workflow
6 2 (1.19%) Change Management
6 2 (1.19%) Critical Success Factor
6 2 (1.19%) Investment Management
6 2 (1.19%) Mobile Device Management
7 1 (0.60%) CRM
7 1 (0.60%) E-Commerce
7 1 (0.60%) ITIL V3
7 1 (0.60%) Kalman Filter
7 1 (0.60%) Performance Monitoring
7 1 (0.60%) Problem Management
7 1 (0.60%) Service Delivery
7 1 (0.60%) Software Licensing
7 1 (0.60%) User Acceptance Testing
Programming Languages
1 5 (2.98%) SQL
2 4 (2.38%) C
3 2 (1.19%) C#
3 2 (1.19%) JavaScript
Qualifications
1 13 (7.74%) ITIL Certification
2 11 (6.55%) MOS
3 7 (4.17%) Microsoft Certification
4 5 (2.98%) MCSA
4 5 (2.98%) MCSE
5 4 (2.38%) Degree
5 4 (2.38%) MCITP
6 3 (1.79%) MCP
6 3 (1.79%) MCTS
7 1 (0.60%) A+ Certification
7 1 (0.60%) CCNA
7 1 (0.60%) Cisco Certification
7 1 (0.60%) ITIL Foundation Certificate
7 1 (0.60%) MCDST
7 1 (0.60%) Network+ Certification
7 1 (0.60%) Server+ Certification
Quality Assurance & Compliance
1 12 (7.14%) QA
2 10 (5.95%) SLA
3 1 (0.60%) Data Quality
3 1 (0.60%) ISO/IEC 20000
System Software
1 116 (69.05%) Active Directory
2 8 (4.76%) VMware Infrastructure
3 7 (4.17%) XenApp
4 2 (1.19%) Hyper-V
4 2 (1.19%) Terminal Services
4 2 (1.19%) XenDesktop
5 1 (0.60%) Terminal Server
5 1 (0.60%) Virtual Servers
Systems Management
1 3 (1.79%) Backup Exec
1 3 (1.79%) CA Spectrum
1 3 (1.79%) Nagios
1 3 (1.79%) NetBackup
1 3 (1.79%) Norton AntiVirus
1 3 (1.79%) SCCM
1 3 (1.79%) SCOM
1 3 (1.79%) WSUS
2 1 (0.60%) Casper Suite
Vendors
1 60 (35.71%) Microsoft
2 50 (29.76%) iManage
3 26 (15.48%) Citrix
4 15 (8.93%) VMware
5 11 (6.55%) Apple
6 9 (5.36%) Cisco
7 7 (4.17%) Bloomberg
7 7 (4.17%) FactSet
8 4 (2.38%) BT
8 4 (2.38%) CheckPoint
8 4 (2.38%) Intel Security
9 3 (1.79%) CA
9 3 (1.79%) Remedy
9 3 (1.79%) Symantec
10 2 (1.19%) Avaya
10 2 (1.19%) Dell
10 2 (1.19%) Google
10 2 (1.19%) MobileIron
10 2 (1.19%) Tableau
11 1 (0.60%) ServiceNow