The statistics below represent IT jobs advertised across the London region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
England / London
Rank 548 579 557
Rank change year-on-year
+31 -22
Permanent jobs requiring a Help Desk Support Analyst 39 62 84
As % of all permanent IT jobs located in London 0.12% 0.15% 0.20%
As % of the Job Titles category 0.12% 0.16% 0.21%
Number of salaries quoted 36 58 81
Median salary £29,582 £25,000 £27,500
Median salary % change year-on-year
+18.32% -9.09%
90% offered a salary of more than £22,500 £22,350 £21,500
10% offered a salary of more than £35,500 £29,150 £31,500
UK excluding London median salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32156 38587 39685
As % of all permanent IT jobs located in London 95.84% 96.17% 96.08%
Number of salaries quoted 27290 33223 33721
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Salary Trend in London

Help Desk Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 23 January 2017.

Help Desk Support Analyst Salary Histogram in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 5 £26,500 -1.85%
Croydon +1 2 £29,164 +21.51%
Docklands, London - 1 £25,000 -
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 January 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support Analyst in the job title.

1 72 (79.12%) Windows
2 71 (78.02%) Active Directory
3 55 (60.44%) Windows 7
4 46 (50.55%) Microsoft
5 40 (43.96%) MS Office
6 33 (36.26%) MS Excel
7 29 (31.87%) ITIL
8 28 (30.77%) Law
9 27 (29.67%) iManage
10 26 (28.57%) Citrix
11 24 (26.37%) Windows XP
12 23 (25.27%) Legal
13 20 (21.98%) MOS
14 15 (16.48%) VMware
15 14 (15.38%) Blackberry
16 13 (14.29%) ITSM
17 12 (13.19%) Skype for Business
18 11 (12.09%) MS Exchange
18 11 (12.09%) LAN
18 11 (12.09%) WAN
18 11 (12.09%) C
19 10 (10.99%) Mac OS X
19 10 (10.99%) Banking
20 9 (9.89%) TCP/IP
20 9 (9.89%) iPad
21 8 (8.79%) Windows Server 2008
21 8 (8.79%) Windows Server 2012
21 8 (8.79%) Eikon
21 8 (8.79%) FactSet
21 8 (8.79%) DNS

Help Desk Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.19%) Skype for Business
2 11 (12.09%) MS Exchange
3 4 (4.40%) SharePoint
4 3 (3.30%) Blackberry Enterprise Server
5 2 (2.20%) Exchange Server 2003
5 2 (2.20%) Exchange Server 2007
6 1 (1.10%) Exchange Server 2013
6 1 (1.10%) WordPress
Applications
1 40 (43.96%) MS Office
2 33 (36.26%) MS Excel
3 7 (7.69%) MS PowerPoint
Business Applications
1 8 (8.79%) Eikon
Cloud Services
1 7 (7.69%) Office 365
2 1 (1.10%) Microsoft Azure
Communications & Networking
1 11 (12.09%) LAN
1 11 (12.09%) WAN
2 9 (9.89%) TCP/IP
3 8 (8.79%) DNS
4 7 (7.69%) DHCP
5 3 (3.30%) Firewall
5 3 (3.30%) VoIP
6 1 (1.10%) ADSL
6 1 (1.10%) Cisco IOS
6 1 (1.10%) Ethernet
6 1 (1.10%) Skype
6 1 (1.10%) VLAN
6 1 (1.10%) VPN
6 1 (1.10%) Wireless
6 1 (1.10%) WLAN
Database & Business Intelligence
1 2 (2.20%) SQL Server
2 1 (1.10%) Oracle Database
2 1 (1.10%) Oracle Database 11g
General
1 28 (30.77%) Law
2 23 (25.27%) Legal
3 10 (10.99%) Banking
4 4 (4.40%) Finance
4 4 (4.40%) German Language
5 2 (2.20%) Marketing
6 1 (1.10%) French Language
6 1 (1.10%) International Banking
6 1 (1.10%) Publishing
6 1 (1.10%) Retail
6 1 (1.10%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.10%) .NET
1 1 (1.10%) Ruby on Rails
Miscellaneous
1 14 (15.38%) Blackberry
2 9 (9.89%) iPad
3 2 (2.20%) Analytical Skills
3 2 (2.20%) iPhone
4 1 (1.10%) Management Information System
4 1 (1.10%) Video Conferencing
Operating Systems
1 72 (79.12%) Windows
2 55 (60.44%) Windows 7
3 24 (26.37%) Windows XP
4 10 (10.99%) Mac OS X
5 8 (8.79%) Windows Server 2008
5 8 (8.79%) Windows Server 2012
6 7 (7.69%) Windows 8
7 4 (4.40%) Windows Server
7 4 (4.40%) Windows Server 2003
8 2 (2.20%) Android
8 2 (2.20%) Apple iOS
8 2 (2.20%) Linux
8 2 (2.20%) Windows Phone
9 1 (1.10%) Windows 10
Processes & Methodologies
1 29 (31.87%) ITIL
2 13 (14.29%) ITSM
3 6 (6.59%) Service Management
4 4 (4.40%) Incident Management
5 3 (3.30%) CRM
5 3 (3.30%) Document Management
6 2 (2.20%) User Acceptance Testing
7 1 (1.10%) Change Management
7 1 (1.10%) Functional Testing
7 1 (1.10%) Identity Management
7 1 (1.10%) Investment Management
7 1 (1.10%) Mobile Device Management
7 1 (1.10%) People Management
7 1 (1.10%) Performance Monitoring
7 1 (1.10%) Problem Management
7 1 (1.10%) Product Management
7 1 (1.10%) Service Delivery
7 1 (1.10%) Software Deployment
7 1 (1.10%) Software Licensing
7 1 (1.10%) Time Management
Programming Languages
1 11 (12.09%) C
2 2 (2.20%) SQL
3 1 (1.10%) PowerShell
3 1 (1.10%) Ruby
Qualifications
1 20 (21.98%) MOS
2 7 (7.69%) Microsoft Certification
3 6 (6.59%) MCSA
4 3 (3.30%) ITIL Certification
4 3 (3.30%) MCITP
4 3 (3.30%) MCSE
4 3 (3.30%) MCTS
5 2 (2.20%) MCP
6 1 (1.10%) A+ Certification
6 1 (1.10%) CCNA
6 1 (1.10%) Cisco Certification
6 1 (1.10%) Degree
6 1 (1.10%) Network+ Certification
6 1 (1.10%) Server+ Certification
Quality Assurance & Compliance
1 5 (5.49%) SLA
2 2 (2.20%) QA
System Software
1 71 (78.02%) Active Directory
2 6 (6.59%) VMware Infrastructure
3 5 (5.49%) XenApp
4 2 (2.20%) Terminal Services
5 1 (1.10%) XenDesktop
Systems Management
1 4 (4.40%) SCCM
2 3 (3.30%) Backup Exec
2 3 (3.30%) CA Spectrum
2 3 (3.30%) Nagios
2 3 (3.30%) NetBackup
2 3 (3.30%) Norton AntiVirus
2 3 (3.30%) SCOM
2 3 (3.30%) WSUS
3 1 (1.10%) McAfee ePO
Vendors
1 46 (50.55%) Microsoft
2 27 (29.67%) iManage
3 26 (28.57%) Citrix
4 15 (16.48%) VMware
5 8 (8.79%) Bloomberg
5 8 (8.79%) FactSet
6 7 (7.69%) Apple
7 6 (6.59%) Cisco
8 4 (4.40%) Intel Security
9 3 (3.30%) BT
9 3 (3.30%) CA
9 3 (3.30%) CheckPoint
9 3 (3.30%) Symantec
10 2 (2.20%) Splunk
11 1 (1.10%) AppSense
11 1 (1.10%) Canon
11 1 (1.10%) MobileIron
11 1 (1.10%) Polycom
11 1 (1.10%) Remedy
11 1 (1.10%) ServiceNow
London
Information Technology Services
Salary: £23k - 27k per year
Posted: Yesterday