The statistics below represent IT jobs advertised across the London region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 527 603 624
Rank change year-on-year
+76 +21
Permanent jobs requiring a Help Desk Support Analyst 89 49 72
As % of all permanent IT jobs located in London 0.23% 0.11% 0.15%
As % of the Job Titles category 0.24% 0.12% 0.16%
Number of salaries quoted 85 49 71
Median salary £23,000 £26,500 £25,500
Median salary % change year-on-year
-13.20% +3.92%
90% offered a salary of more than £22,000 £21,000 £22,000
10% offered a salary of more than £30,000 £31,600 £37,500
UK excluding London median salary £21,500 £21,500 £22,500
% change year-on-year
- -4.44%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37658 42396 46199
As % of all permanent IT jobs located in London 95.70% 95.64% 95.82%
Number of salaries quoted 32731 35897 38707
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Salary Trend in London

Help Desk Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 30 July 2016.

Help Desk Support Analyst Salary Histogram in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon - 13 £22,000 -
City of London +67 6 £25,000 -9.09% 3
Coulsdon - 3 £23,000 -
Chessington - 1 £26,500 -
Romford - 1 £25,000 -
Southwark - 1 - -
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 30 July 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support Analyst in the job title.

1 119 (70.83%) Windows
2 109 (64.88%) Active Directory
3 94 (55.95%) Windows 7
4 56 (33.33%) iManage
5 54 (32.14%) MS Office
6 53 (31.55%) Microsoft
7 52 (30.95%) Windows XP
8 47 (27.98%) MS Excel
9 46 (27.38%) ITIL
10 33 (19.64%) Finance
11 23 (13.69%) Windows Server
12 22 (13.10%) Citrix
13 18 (10.71%) Legal
14 17 (10.12%) Wealth Management
15 16 (9.52%) QA
15 16 (9.52%) Skype for Business
16 15 (8.93%) ITIL Certification
16 15 (8.93%) Blackberry
17 14 (8.33%) MS Exchange
17 14 (8.33%) Office 365
17 14 (8.33%) Windows Server 2008
18 13 (7.74%) Service Management
18 13 (7.74%) Law
19 11 (6.55%) LAN
20 10 (5.95%) SharePoint
21 9 (5.36%) TCP/IP
21 9 (5.36%) Mac OS X
21 9 (5.36%) Apple
21 9 (5.36%) Windows Server 2003
21 9 (5.36%) MS PowerPoint

Help Desk Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.52%) Skype for Business
2 14 (8.33%) MS Exchange
3 10 (5.95%) SharePoint
4 3 (1.79%) Blackberry Enterprise Server
5 2 (1.19%) Exchange Server 2010
5 2 (1.19%) IIS
6 1 (0.60%) IBM Notes
Applications
1 54 (32.14%) MS Office
2 47 (27.98%) MS Excel
3 9 (5.36%) MS PowerPoint
4 3 (1.79%) Adobe Creative Suite
5 2 (1.19%) Photoshop
Business Applications
1 3 (1.79%) Eikon
2 1 (0.60%) Dynamics CRM
Cloud Services
1 14 (8.33%) Office 365
2 4 (2.38%) Microsoft Azure
3 2 (1.19%) Mimecast
Communications & Networking
1 11 (6.55%) LAN
2 9 (5.36%) TCP/IP
3 8 (4.76%) DNS
4 7 (4.17%) WAN
5 5 (2.98%) DHCP
5 5 (2.98%) Firewall
6 4 (2.38%) VoIP
7 3 (1.79%) VPN
8 2 (1.19%) Skype
8 2 (1.19%) Unified Communications
8 2 (1.19%) VLAN
8 2 (1.19%) Wi-Fi
9 1 (0.60%) 4G
9 1 (0.60%) Cisco IOS
9 1 (0.60%) Cisco IPT
9 1 (0.60%) Extranet
9 1 (0.60%) Intranet
9 1 (0.60%) SAN
Development Applications
1 1 (0.60%) JIRA
General
1 33 (19.64%) Finance
2 18 (10.71%) Legal
3 13 (7.74%) Law
4 3 (1.79%) Banking
4 3 (1.79%) Telecoms
5 2 (1.19%) Billing
5 2 (1.19%) Financial Institution
5 2 (1.19%) French Language
5 2 (1.19%) German Language
5 2 (1.19%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.19%) .NET
2 1 (0.60%) HTML
Miscellaneous
1 15 (8.93%) Blackberry
2 7 (4.17%) Smartphone
3 6 (3.57%) Analytical Skills
3 6 (3.57%) iPad
3 6 (3.57%) iPhone
4 3 (1.79%) Video Conferencing
5 2 (1.19%) Computer Science
5 2 (1.19%) Fintech
5 2 (1.19%) User Experience
6 1 (0.60%) BYOD
6 1 (0.60%) Data Centre
6 1 (0.60%) Driving Licence
6 1 (0.60%) Handset
6 1 (0.60%) Hedge funds
Operating Systems
1 119 (70.83%) Windows
2 94 (55.95%) Windows 7
3 52 (30.95%) Windows XP
4 23 (13.69%) Windows Server
5 14 (8.33%) Windows Server 2008
6 9 (5.36%) Android
6 9 (5.36%) Apple iOS
6 9 (5.36%) Mac OS X
6 9 (5.36%) Windows Server 2003
7 8 (4.76%) Windows 8
8 6 (3.57%) Windows Server 2012
9 4 (2.38%) Windows 10
10 3 (1.79%) Windows Phone
11 1 (0.60%) BlackBerry OS
11 1 (0.60%) Unix
Processes & Methodologies
1 46 (27.38%) ITIL
2 17 (10.12%) Wealth Management
3 13 (7.74%) Service Management
4 4 (2.38%) Incident Management
4 4 (2.38%) ITSM
4 4 (2.38%) Workflow
5 3 (1.79%) Asset Management
5 3 (1.79%) Change Management
5 3 (1.79%) Document Management
5 3 (1.79%) ITIL V3
5 3 (1.79%) Mobile Device Management
6 2 (1.19%) Critical Success Factor
6 2 (1.19%) Disaster Recovery
6 2 (1.19%) Investment Management
6 2 (1.19%) Knowledge Management
6 2 (1.19%) Patch Management
6 2 (1.19%) Project Management
6 2 (1.19%) Service Delivery
7 1 (0.60%) CRM
7 1 (0.60%) E-Commerce
Programming Languages
1 6 (3.57%) SQL
2 2 (1.19%) C#
2 2 (1.19%) JavaScript
Qualifications
1 15 (8.93%) ITIL Certification
2 6 (3.57%) Microsoft Certification
3 5 (2.98%) Degree
4 4 (2.38%) MCP
4 4 (2.38%) MCSA
4 4 (2.38%) MOS
5 3 (1.79%) MCSE
6 2 (1.19%) ITIL Foundation Certificate
6 2 (1.19%) MCDST
6 2 (1.19%) MCITP
7 1 (0.60%) A+ Certification
7 1 (0.60%) CCNA
7 1 (0.60%) Cisco Certification
7 1 (0.60%) MCTS
7 1 (0.60%) Network+ Certification
7 1 (0.60%) Server+ Certification
Quality Assurance & Compliance
1 16 (9.52%) QA
2 7 (4.17%) SLA
3 1 (0.60%) Data Quality
3 1 (0.60%) ISO/IEC 20000
System Software
1 109 (64.88%) Active Directory
2 4 (2.38%) VMware Infrastructure
3 3 (1.79%) XenApp
4 2 (1.19%) Hyper-V
5 1 (0.60%) Terminal Server
5 1 (0.60%) Virtual Servers
5 1 (0.60%) XenDesktop
Systems Management
1 3 (1.79%) SCCM
2 1 (0.60%) Backup Exec
2 1 (0.60%) CA Spectrum
2 1 (0.60%) Casper Suite
2 1 (0.60%) Nagios
2 1 (0.60%) NetBackup
2 1 (0.60%) Norton AntiVirus
2 1 (0.60%) SCOM
2 1 (0.60%) WSUS
Vendors
1 56 (33.33%) iManage
2 53 (31.55%) Microsoft
3 22 (13.10%) Citrix
4 9 (5.36%) Apple
5 7 (4.17%) VMware
6 6 (3.57%) Cisco
7 4 (2.38%) Adobe
8 3 (1.79%) Bloomberg
8 3 (1.79%) FactSet
9 2 (1.19%) Avaya
9 2 (1.19%) BT
9 2 (1.19%) CheckPoint
9 2 (1.19%) Dell
9 2 (1.19%) Google
9 2 (1.19%) Intel Security
9 2 (1.19%) Remedy
9 2 (1.19%) Tableau
10 1 (0.60%) CA
10 1 (0.60%) Lotus
10 1 (0.60%) Sage
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