The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 608 628 596
Rank change year-on-year
+20 -32
Permanent jobs requiring a Help Desk Support Analyst 17 32 23
As % of all permanent IT jobs located in London 0.039% 0.066% 0.052%
As % of the Job Titles category 0.041% 0.070% 0.055%
Number of salaries quoted 17 31 19
Average salary £26,500 £25,000 £25,500
Average salary % change year-on-year
+6.00% -1.96%
90% offered a salary of more than £22,000 £20,500 £18,800
10% offered a salary of more than £32,400 £37,500 £33,000
UK excluding London average salary £21,250 £22,500 £20,250
% change year-on-year
-5.55% +11.11%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41174 45679 41778
As % of all permanent IT jobs located in London 93.30% 93.62% 93.69%
Number of salaries quoted 34928 38421 35168
Average salary £55,000 £52,500 £52,000
Average salary % change year-on-year
+4.76% +0.96%
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Salary Trend in London

Help Desk Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 7 July 2015.

Help Desk Support Analyst Salary Histogram in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London - 4 £27,250 -
Bromley - 2 £27,500 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 7 July 2015, IT jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 54 (88.52%) Windows
2 41 (67.21%) Active Directory
3 32 (52.46%) Windows 7
4 25 (40.98%) Citrix
5 24 (39.34%) Windows XP
5 24 (39.34%) MS Office
6 20 (32.79%) Blackberry
7 15 (24.59%) Law
8 14 (22.95%) MS Excel
8 14 (22.95%) Microsoft
9 12 (19.67%) WAN
9 12 (19.67%) Degree
10 11 (18.03%) WorkSite
10 11 (18.03%) MS Exchange
10 11 (18.03%) LAN
11 10 (16.39%) ITIL
11 10 (16.39%) VMware
11 10 (16.39%) Windows Server 2008
12 9 (14.75%) Banking
12 9 (14.75%) Firewall
12 9 (14.75%) SQL Server
12 9 (14.75%) Windows Server 2003
13 8 (13.11%) HP
13 8 (13.11%) SLA
13 8 (13.11%) Telecoms
13 8 (13.11%) XenApp
14 7 (11.48%) Finance
14 7 (11.48%) Wi-Fi
15 6 (9.84%) Mitel
15 6 (9.84%) Cisco

Help Desk Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 7 July 2015, IT jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (18.03%) MS Exchange
1 11 (18.03%) WorkSite
2 4 (6.56%) Exchange Server 2010
2 4 (6.56%) Blackberry Enterprise Server
3 2 (3.28%) SharePoint
Applications
1 24 (39.34%) MS Office
2 14 (22.95%) MS Excel
3 4 (6.56%) MS PowerPoint
Cloud Services
1 1 (1.64%) Mimecast
Communications & Networking
1 12 (19.67%) WAN
2 11 (18.03%) LAN
3 9 (14.75%) Firewall
4 7 (11.48%) Wi-Fi
5 6 (9.84%) SAN
6 5 (8.20%) TCP/IP
6 5 (8.20%) VPN
7 3 (4.92%) DNS
7 3 (4.92%) VoIP
7 3 (4.92%) VLAN
8 1 (1.64%) Intranet
Database & Business Intelligence
1 9 (14.75%) SQL Server
2 3 (4.92%) SQL Server 2012
General
1 15 (24.59%) Law
2 9 (14.75%) Banking
3 8 (13.11%) Telecoms
4 7 (11.48%) Finance
5 4 (6.56%) Legal
6 1 (1.64%) Investment Banking
6 1 (1.64%) Front Office
6 1 (1.64%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.64%) HTML
Miscellaneous
1 20 (32.79%) Blackberry
2 2 (3.28%) Reference Data
2 2 (3.28%) iPhone
2 2 (3.28%) Analytical Skills
3 1 (1.64%) iPad
3 1 (1.64%) Handset
Operating Systems
1 54 (88.52%) Windows
2 32 (52.46%) Windows 7
3 24 (39.34%) Windows XP
4 10 (16.39%) Windows Server 2008
5 9 (14.75%) Windows Server 2003
6 4 (6.56%) Windows 8
6 4 (6.56%) Windows Server 2012
7 3 (4.92%) Mac OS X
8 2 (3.28%) Windows Vista
9 1 (1.64%) Mac OS
9 1 (1.64%) Apple iOS
Processes & Methodologies
1 10 (16.39%) ITIL
2 4 (6.56%) Service Delivery
3 2 (3.28%) Document Management
3 2 (3.28%) DNA
3 2 (3.28%) Portfolio Management
4 1 (1.64%) Problem Management
4 1 (1.64%) Release Management
Programming Languages
1 1 (1.64%) C
1 1 (1.64%) SQL
Qualifications
1 12 (19.67%) Degree
2 5 (8.20%) HNC
2 5 (8.20%) HND
3 4 (6.56%) MCP
4 3 (4.92%) MCITP
4 3 (4.92%) MCSE
4 3 (4.92%) Microsoft Certification
5 1 (1.64%) A+ Certification
5 1 (1.64%) MOS
5 1 (1.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (13.11%) SLA
2 1 (1.64%) QA
System Software
1 41 (67.21%) Active Directory
2 8 (13.11%) XenApp
3 2 (3.28%) VMware Infrastructure
Systems Management
1 1 (1.64%) MAILsweeper
1 1 (1.64%) SCCM
1 1 (1.64%) McAfee ePO
Vendors
1 25 (40.98%) Citrix
2 14 (22.95%) Microsoft
3 10 (16.39%) VMware
4 8 (13.11%) HP
5 6 (9.84%) Cisco
5 6 (9.84%) Mitel
6 4 (6.56%) Altiris
6 4 (6.56%) LANDesk
6 4 (6.56%) Bloomberg
7 2 (3.28%) Reuters
7 2 (3.28%) Adobe
8 1 (1.64%) McAfee
8 1 (1.64%) Wyse