The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 616 649 598
Rank change year-on-year
+33 -51
Permanent jobs requiring a Service Desk Technician 11 11 4
As % of all permanent IT jobs located in London 0.025% 0.022% 0.009%
As % of the Job Titles category 0.027% 0.024% 0.010%
Number of salaries quoted 11 11 4
Average salary £23,000 £32,000 £25,000
Average salary % change year-on-year
-28.12% +28.00%
90% offered a salary of more than £22,000 £23,000 £20,050
10% offered a salary of more than £25,000 £35,000 £31,000
UK excluding London average salary £19,500 £22,000 £22,500
% change year-on-year
-11.36% -2.22%
Service Desk Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41030 45957 40997
As % of all permanent IT jobs located in London 93.48% 93.83% 93.75%
Number of salaries quoted 34695 38483 34477
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in London

Service Desk Technician
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the London region.

Service Desk Technician Salary Trend in London

Service Desk Technician
Top 30 Related IT Skills in London

For the 6 months to 27 May 2015, IT jobs across the London region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 18 (85.71%) Windows
2 13 (61.90%) Active Directory
3 12 (57.14%) MS Office
4 10 (47.62%) Citrix
5 9 (42.86%) MS Excel
6 7 (33.33%) Apple
6 7 (33.33%) Blackberry
6 7 (33.33%) MS Exchange
6 7 (33.33%) Windows 7
7 6 (28.57%) Microsoft
8 5 (23.81%) SLA
8 5 (23.81%) Management Information System
8 5 (23.81%) Finance
8 5 (23.81%) Windows 8
9 4 (19.05%) Symantec Endpoint Protection
9 4 (19.05%) XenApp
9 4 (19.05%) Exchange Server 2003
9 4 (19.05%) Exchange Server 2007
9 4 (19.05%) Citrix Presentation Server
9 4 (19.05%) Symantec
9 4 (19.05%) Lotus
9 4 (19.05%) TCP/IP
9 4 (19.05%) ITIL
9 4 (19.05%) IBM Notes
10 3 (14.29%) Windows XP
10 3 (14.29%) Mac OS X
10 3 (14.29%) ITSM
10 3 (14.29%) Workflow Management
10 3 (14.29%) Incident Management
10 3 (14.29%) Windows Vista

Service Desk Technician
Top Related IT Skills in London by Category

For the 6 months to 27 May 2015, IT jobs across the London region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (33.33%) MS Exchange
2 4 (19.05%) Exchange Server 2003
2 4 (19.05%) Exchange Server 2007
2 4 (19.05%) IBM Notes
3 3 (14.29%) Exchange Server 2013
4 1 (4.76%) Exchange Server 2010
Applications
1 12 (57.14%) MS Office
2 9 (42.86%) MS Excel
3 2 (9.52%) Adobe Creative Suite
Cloud Services
1 2 (9.52%) Office 365
Communications & Networking
1 4 (19.05%) TCP/IP
2 2 (9.52%) Wireless
3 1 (4.76%) NAS
3 1 (4.76%) SAN
3 1 (4.76%) Wi-Fi
General
1 5 (23.81%) Finance
2 3 (14.29%) Retail
2 3 (14.29%) Telecoms
Miscellaneous
1 7 (33.33%) Blackberry
2 5 (23.81%) Management Information System
3 3 (14.29%) Analytical Skills
4 2 (9.52%) User Experience
4 2 (9.52%) Statistics
5 1 (4.76%) Video Conferencing
Operating Systems
1 18 (85.71%) Windows
2 7 (33.33%) Windows 7
3 5 (23.81%) Windows 8
4 3 (14.29%) Windows Vista
4 3 (14.29%) Windows XP
4 3 (14.29%) Mac OS X
5 2 (9.52%) Windows Server 2008
6 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 4 (19.05%) ITIL
2 3 (14.29%) ITSM
2 3 (14.29%) Workflow
2 3 (14.29%) Workflow Management
2 3 (14.29%) Incident Management
2 3 (14.29%) Service Desk Management
Qualifications
1 1 (4.76%) Microsoft Certification
Quality Assurance & Compliance
1 5 (23.81%) SLA
System Software
1 13 (61.90%) Active Directory
2 4 (19.05%) Citrix Presentation Server
2 4 (19.05%) XenApp
3 1 (4.76%) VMware Infrastructure
Systems Management
1 4 (19.05%) Symantec Endpoint Protection
Vendors
1 10 (47.62%) Citrix
2 7 (33.33%) Apple
3 6 (28.57%) Microsoft
4 4 (19.05%) Lotus
4 4 (19.05%) Symantec
5 2 (9.52%) Adobe
6 1 (4.76%) VMware
6 1 (4.76%) Cisco