The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 621 662 614
Rank change year-on-year
+41 -48
Permanent jobs requiring a Service Desk Technician 7 8 6
As % of all permanent IT jobs located in London 0.016% 0.016% 0.013%
As % of the Job Titles category 0.017% 0.017% 0.014%
Number of salaries quoted 7 7 6
Average salary £23,000 £24,000 £26,750
Average salary % change year-on-year
-4.16% -10.28%
90% offered a salary of more than £21,950 £22,200 £20,750
10% offered a salary of more than £26,600 £33,500 £30,250
UK excluding London average salary £19,500 £22,250 £22,250
% change year-on-year
-12.35% -
Service Desk Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41866 46477 42712
As % of all permanent IT jobs located in London 93.51% 93.87% 93.97%
Number of salaries quoted 35331 38373 36053
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £31,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in London

Service Desk Technician
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the London region.

Service Desk Technician Salary Trend in London

Service Desk Technician
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the London region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kingston Upon Thames - 2 £23,250 -
Service Desk Technician
England

Service Desk Technician
Top 30 Related IT Skills in London

For the 6 months to 21 April 2015, IT jobs across the London region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 15 (93.75%) Windows
2 13 (81.25%) Active Directory
3 8 (50.00%) MS Office
3 8 (50.00%) MS Excel
3 8 (50.00%) MS Exchange
4 6 (37.50%) Citrix
5 5 (31.25%) Apple
5 5 (31.25%) SLA
5 5 (31.25%) Exchange Server 2003
5 5 (31.25%) Windows 7
6 4 (25.00%) Windows Vista
6 4 (25.00%) Exchange Server 2007
6 4 (25.00%) Microsoft
6 4 (25.00%) Windows XP
6 4 (25.00%) ITIL
6 4 (25.00%) Windows 8
6 4 (25.00%) Exchange Server 2013
7 3 (18.75%) Service Desk Management
7 3 (18.75%) Analytical Skills
7 3 (18.75%) Mac OS X
7 3 (18.75%) ITSM
7 3 (18.75%) Management Information System
7 3 (18.75%) Workflow
7 3 (18.75%) Retail
7 3 (18.75%) Workflow Management
7 3 (18.75%) Incident Management
8 2 (12.50%) Wireless
8 2 (12.50%) Windows Server 2008
8 2 (12.50%) Citrix Presentation Server
8 2 (12.50%) Statistics

Service Desk Technician
Top Related IT Skills in London by Category

For the 6 months to 21 April 2015, IT jobs across the London region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (50.00%) MS Exchange
2 5 (31.25%) Exchange Server 2003
3 4 (25.00%) Exchange Server 2007
3 4 (25.00%) Exchange Server 2013
4 2 (12.50%) IBM Notes
5 1 (6.25%) Exchange Server 2010
Applications
1 8 (50.00%) MS Office
1 8 (50.00%) MS Excel
2 2 (12.50%) Adobe Creative Suite
Communications & Networking
1 2 (12.50%) Wireless
2 1 (6.25%) NAS
2 1 (6.25%) TCP/IP
2 1 (6.25%) SAN
2 1 (6.25%) Wi-Fi
General
1 3 (18.75%) Retail
2 2 (12.50%) Finance
3 1 (6.25%) Law
3 1 (6.25%) Legal
Miscellaneous
1 3 (18.75%) Management Information System
1 3 (18.75%) Analytical Skills
2 2 (12.50%) Statistics
2 2 (12.50%) Blackberry
2 2 (12.50%) User Experience
3 1 (6.25%) Video Conferencing
Operating Systems
1 15 (93.75%) Windows
2 5 (31.25%) Windows 7
3 4 (25.00%) Windows 8
3 4 (25.00%) Windows Vista
3 4 (25.00%) Windows XP
4 3 (18.75%) Mac OS X
5 2 (12.50%) Windows Server 2008
6 1 (6.25%) Windows Server 2003
Processes & Methodologies
1 4 (25.00%) ITIL
2 3 (18.75%) ITSM
2 3 (18.75%) Workflow
2 3 (18.75%) Workflow Management
2 3 (18.75%) Incident Management
2 3 (18.75%) Service Desk Management
Qualifications
1 1 (6.25%) Citrix Certification
1 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 5 (31.25%) SLA
System Software
1 13 (81.25%) Active Directory
2 2 (12.50%) Citrix Presentation Server
2 2 (12.50%) XenApp
3 1 (6.25%) VMware Infrastructure
Systems Management
1 2 (12.50%) Symantec Endpoint Protection
Vendors
1 6 (37.50%) Citrix
2 5 (31.25%) Apple
3 4 (25.00%) Microsoft
4 2 (12.50%) Adobe
4 2 (12.50%) Symantec
4 2 (12.50%) Lotus
5 1 (6.25%) Cisco
5 1 (6.25%) VMware
5 1 (6.25%) Interwoven