The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 849 833 838
Rank change year-on-year
-16 +5
Permanent jobs requiring a Service Desk Technician 22 12 37
As % of all permanent IT jobs located in England 0.020% 0.012% 0.033%
As % of the Job Titles category 0.021% 0.013% 0.035%
Number of salaries quoted 17 10 25
Average salary £22,500 £22,000 £22,500
Average salary % change year-on-year
+2.27% -2.22%
90% offered a salary of more than £18,600 £15,640 £19,000
10% offered a salary of more than £32,000 £26,150 £24,600
UK excluding London average salary £22,000 £22,500 £19,000
% change year-on-year
-2.22% +18.42%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103151 95852 105809
As % of all permanent IT jobs located in England 94.36% 94.20% 95.26%
Number of salaries quoted 84977 80074 91329
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Technician
UK

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 30 July 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -6 10 £25,000 +26.58%
London -46 5 £32,000 +158.06% 3
North West - 4 £19,500 -
East of England - 3 £22,500 - 1
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 30 July 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 35 (61.40%) Windows
2 31 (54.39%) Microsoft
3 29 (50.88%) MS Office
4 28 (49.12%) Active Directory
5 23 (40.35%) MS Excel
6 22 (38.60%) ITIL
7 14 (24.56%) SLA
8 13 (22.81%) Finance
8 13 (22.81%) Citrix
8 13 (22.81%) Windows 7
9 11 (19.30%) Blackberry
10 10 (17.54%) Windows XP
11 9 (15.79%) ITIL Certification
12 8 (14.04%) Lotus
12 8 (14.04%) MS Exchange
12 8 (14.04%) LAN
12 8 (14.04%) WAN
12 8 (14.04%) IBM Notes
12 8 (14.04%) VMware
13 7 (12.28%) Asset Management
13 7 (12.28%) Blackberry Enterprise Server
13 7 (12.28%) iPad
14 6 (10.53%) Incident Management
14 6 (10.53%) Mac OS X
14 6 (10.53%) Microsoft Certification
14 6 (10.53%) A+ Certification
14 6 (10.53%) MCP
15 5 (8.77%) Cisco
15 5 (8.77%) MS PowerPoint
15 5 (8.77%) Problem Management

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 30 July 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.04%) MS Exchange
1 8 (14.04%) IBM Notes
2 7 (12.28%) Blackberry Enterprise Server
3 2 (3.51%) Exchange Server 2003
Applications
1 29 (50.88%) MS Office
2 23 (40.35%) MS Excel
3 5 (8.77%) MS PowerPoint
Cloud Services
1 1 (1.75%) Office 365
Communications & Networking
1 8 (14.04%) LAN
1 8 (14.04%) WAN
2 3 (5.26%) Firewall
3 2 (3.51%) VPN
3 2 (3.51%) IP Telephony
4 1 (1.75%) Wi-Fi
4 1 (1.75%) ADSL
4 1 (1.75%) TCP/IP
4 1 (1.75%) VoIP
4 1 (1.75%) Cisco IOS
Database & Business Intelligence
1 1 (1.75%) SQL Server
General
1 13 (22.81%) Finance
2 3 (5.26%) Marketing
3 1 (1.75%) Advertising
Miscellaneous
1 11 (19.30%) Blackberry
2 7 (12.28%) iPad
3 2 (3.51%) iPhone
Operating Systems
1 35 (61.40%) Windows
2 13 (22.81%) Windows 7
3 10 (17.54%) Windows XP
4 6 (10.53%) Mac OS X
5 3 (5.26%) Windows 8
5 3 (5.26%) Mac OS
5 3 (5.26%) Windows Vista
6 2 (3.51%) Windows NT
7 1 (1.75%) AIX
7 1 (1.75%) Windows Server 2008
7 1 (1.75%) Android
7 1 (1.75%) Windows Mobile
Processes & Methodologies
1 22 (38.60%) ITIL
2 7 (12.28%) Asset Management
3 6 (10.53%) Incident Management
4 5 (8.77%) Problem Management
5 4 (7.02%) Service Management
6 2 (3.51%) E-Commerce
6 2 (3.51%) Project Management
6 2 (3.51%) Service Delivery
6 2 (3.51%) Change Management
7 1 (1.75%) Information Security
7 1 (1.75%) PRINCE2
7 1 (1.75%) Time Management
Qualifications
1 9 (15.79%) ITIL Certification
2 6 (10.53%) Microsoft Certification
2 6 (10.53%) A+ Certification
2 6 (10.53%) MCP
3 5 (8.77%) Network+ Certification
4 3 (5.26%) MCSE
5 2 (3.51%) Degree
6 1 (1.75%) MCSA
6 1 (1.75%) CCENT
6 1 (1.75%) MCTS
Quality Assurance & Compliance
1 14 (24.56%) SLA
System Software
1 28 (49.12%) Active Directory
2 3 (5.26%) Hyper-V
3 2 (3.51%) VMware Infrastructure
3 2 (3.51%) Terminal Services
Systems Management
1 1 (1.75%) Backup Exec
1 1 (1.75%) SCCM
Vendors
1 31 (54.39%) Microsoft
2 13 (22.81%) Citrix
3 8 (14.04%) Lotus
3 8 (14.04%) VMware
4 5 (8.77%) Cisco
5 3 (5.26%) Apple
6 2 (3.51%) HP
6 2 (3.51%) Mitel
7 1 (1.75%) Red Hat
7 1 (1.75%) Remedy
7 1 (1.75%) McAfee
London
ComputAppoint
Posted: Yesterday
City, London
Lewis Paige
Salary: £30000 - £35000 per annum
Posted: Yesterday
Watford, United Kingdom
EMIS
Salary: Up to £20,000
Posted: 13 days ago