The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 854 856 845
Rank change year-on-year
+2 -11
Permanent jobs requiring a Service Desk Technician 21 34 14
As % of all permanent IT jobs located in England 0.020% 0.032% 0.014%
As % of the Job Titles category 0.022% 0.034% 0.015%
Number of salaries quoted 17 28 12
Average salary £23,500 £25,000 £21,500
Average salary % change year-on-year
-6.00% +16.27%
90% offered a salary of more than £21,500 £19,500 £14,600
10% offered a salary of more than £25,000 £29,300 £27,350
UK excluding London average salary £22,500 £25,000 £21,500
% change year-on-year
-10.00% +16.27%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97370 101347 93701
As % of all permanent IT jobs located in England 94.19% 94.49% 94.25%
Number of salaries quoted 81930 82728 78452
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 31 August 2015.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West 0 7 £22,500 - 1
London +7 6 £25,000 -7.40% 2
North West +5 4 - - 1
South East +8 3 £25,000 -13.79% 2
West Midlands -18 1 £32,500 +18.18%
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 31 August 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 49 (81.67%) Windows
2 41 (68.33%) Active Directory
3 31 (51.67%) MS Office
4 25 (41.67%) MS Exchange
4 25 (41.67%) Windows 7
5 22 (36.67%) MS Excel
6 20 (33.33%) Windows 8
7 19 (31.67%) Microsoft
7 19 (31.67%) Citrix
8 16 (26.67%) Office 365
9 15 (25.00%) VMware Infrastructure
9 15 (25.00%) VMware
10 14 (23.33%) XenApp
10 14 (23.33%) Windows Server 2012
11 12 (20.00%) Exchange Server 2013
11 12 (20.00%) VLAN
11 12 (20.00%) ITIL
11 12 (20.00%) Firewall
12 11 (18.33%) SLA
13 10 (16.67%) Apple
13 10 (16.67%) Windows Server 2008
13 10 (16.67%) Data Centre
14 9 (15.00%) Lotus
14 9 (15.00%) Windows XP
14 9 (15.00%) IBM Notes
15 8 (13.33%) Management Information System
15 8 (13.33%) Telecoms
15 8 (13.33%) Hyper-V
16 7 (11.67%) Exchange Server 2003
16 7 (11.67%) Exchange Server 2007

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 31 August 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (41.67%) MS Exchange
2 12 (20.00%) Exchange Server 2013
3 9 (15.00%) IBM Notes
4 7 (11.67%) Exchange Server 2003
4 7 (11.67%) Exchange Server 2007
5 6 (10.00%) Exchange Server 2010
6 5 (8.33%) Lync
7 4 (6.67%) Lotus Domino
7 4 (6.67%) Apache
7 4 (6.67%) Tomcat
Applications
1 31 (51.67%) MS Office
2 22 (36.67%) MS Excel
3 3 (5.00%) MS Visio
4 1 (1.67%) MS PowerPoint
4 1 (1.67%) Adobe Creative Suite
Cloud Services
1 16 (26.67%) Office 365
Communications & Networking
1 12 (20.00%) Firewall
1 12 (20.00%) VLAN
2 7 (11.67%) TCP/IP
3 6 (10.00%) IPsec
4 5 (8.33%) VPN
4 5 (8.33%) LAN
5 3 (5.00%) Wireless
5 3 (5.00%) Unified Communications
6 2 (3.33%) NetScaler
6 2 (3.33%) Structured Cabling
6 2 (3.33%) SAN
7 1 (1.67%) DHCP
7 1 (1.67%) Wi-Fi
7 1 (1.67%) DNS
7 1 (1.67%) IPv4
General
1 8 (13.33%) Telecoms
2 4 (6.67%) Retail
2 4 (6.67%) Front Office
3 3 (5.00%) Finance
4 2 (3.33%) Law
5 1 (1.67%) Legal
5 1 (1.67%) Manufacturing
5 1 (1.67%) Billing
Miscellaneous
1 10 (16.67%) Data Centre
2 8 (13.33%) Management Information System
3 7 (11.67%) Blackberry
4 6 (10.00%) Analytical Skills
5 5 (8.33%) Video Conferencing
5 5 (8.33%) iPhone
5 5 (8.33%) iPad
6 1 (1.67%) User Experience
6 1 (1.67%) Statistics
Operating Systems
1 49 (81.67%) Windows
2 25 (41.67%) Windows 7
3 20 (33.33%) Windows 8
4 14 (23.33%) Windows Server 2012
5 10 (16.67%) Windows Server 2008
6 9 (15.00%) Windows XP
7 6 (10.00%) Mac OS
8 5 (8.33%) Mac OS X
8 5 (8.33%) Windows Mobile
8 5 (8.33%) Windows Vista
9 2 (3.33%) Windows 2000
10 1 (1.67%) Windows Server 2003
10 1 (1.67%) Windows 2000 Server
Processes & Methodologies
1 12 (20.00%) ITIL
2 6 (10.00%) Migration
3 5 (8.33%) Incident Management
3 5 (8.33%) Time Management
4 3 (5.00%) Customer Engagement
4 3 (5.00%) Line Management
4 3 (5.00%) Service Management
5 2 (3.33%) ITSM
5 2 (3.33%) Workflow
5 2 (3.33%) Workflow Management
5 2 (3.33%) Logistics
5 2 (3.33%) Service Desk Management
6 1 (1.67%) Asset Management
6 1 (1.67%) CRM
6 1 (1.67%) IT Asset Management
6 1 (1.67%) Patch Management
6 1 (1.67%) Server Patching
6 1 (1.67%) Root Cause Analysis
6 1 (1.67%) Data Protection
Programming Languages
1 1 (1.67%) C
Qualifications
1 5 (8.33%) HND
2 4 (6.67%) MCP
3 3 (5.00%) CCNA
3 3 (5.00%) Cisco Certification
4 1 (1.67%) Microsoft Certification
4 1 (1.67%) HNC
4 1 (1.67%) MCSE
Quality Assurance & Compliance
1 11 (18.33%) SLA
System Software
1 41 (68.33%) Active Directory
2 15 (25.00%) VMware Infrastructure
3 14 (23.33%) XenApp
4 8 (13.33%) Hyper-V
5 5 (8.33%) VMware ESX
6 4 (6.67%) Citrix Presentation Server
Systems Management
1 5 (8.33%) SCCM
2 4 (6.67%) Symantec Endpoint Protection
3 2 (3.33%) Norton AntiVirus
4 1 (1.67%) MAILsweeper
4 1 (1.67%) DameWare
4 1 (1.67%) WSUS
Vendors
1 19 (31.67%) Microsoft
1 19 (31.67%) Citrix
2 15 (25.00%) VMware
3 10 (16.67%) Apple
4 9 (15.00%) Lotus
5 6 (10.00%) Symantec
6 4 (6.67%) IBM
6 4 (6.67%) Proofpoint
6 4 (6.67%) Trapeze
7 3 (5.00%) Mitel
7 3 (5.00%) SonicWALL
7 3 (5.00%) Avaya
8 2 (3.33%) Sophos
8 2 (3.33%) Kaspersky
8 2 (3.33%) AVG
9 1 (1.67%) SAP
9 1 (1.67%) Adobe
9 1 (1.67%) HP
Sheffield, South Yorkshire
Polar Recruitment
Salary: £18000 - £20000 per annum + benefits
Posted: 3 days ago
City, London
Polar Recruitment
Salary: £18000 - £22000 per annum + benefits
Posted: 3 days ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 6 days ago
Newton-le-Willows, Merseyside
Networx Recruitment
Salary: Salary in line with NMW
Posted: 17 days ago
Feltham
Bluetownonline Ltd
Salary: £28000 - £32000 per annum
Posted: 27 days ago