The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 834 863 827
Rank change year-on-year
+29 -36
Permanent jobs requiring a Service Desk Technician 34 39 28
As % of all permanent IT jobs located in England 0.033% 0.034% 0.027%
As % of the Job Titles category 0.035% 0.036% 0.029%
Number of salaries quoted 31 35 26
Average salary £20,000 £22,500 £22,750
Average salary % change year-on-year
-11.11% -1.09%
90% offered a salary of more than £18,500 £17,200 £18,000
10% offered a salary of more than £25,000 £32,000 £27,250
UK excluding London average salary £19,500 £22,000 £22,500
% change year-on-year
-11.36% -2.22%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97085 107569 97648
As % of all permanent IT jobs located in England 94.68% 94.60% 94.72%
Number of salaries quoted 80355 88429 82175
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 7 May 2015.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +37 9 £23,000 -28.12%
Yorkshire +19 8 £18,750 +10.29% 2
South East +13 7 £23,000 -8.00% 3
East Midlands +10 5 £19,500 -13.33% 1
North West -1 3 £18,500 -13.95%
West Midlands -7 2 £27,000 +36.53%
South West - 2 £20,375 -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 7 May 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 49 (71.01%) Windows
2 45 (65.22%) Active Directory
3 30 (43.48%) MS Office
4 23 (33.33%) MS Excel
5 21 (30.43%) Microsoft
6 19 (27.54%) ITIL
7 17 (24.64%) Windows XP
7 17 (24.64%) Citrix
8 16 (23.19%) Windows 7
8 16 (23.19%) Windows 8
9 15 (21.74%) MS Exchange
10 14 (20.29%) Apple
11 13 (18.84%) Blackberry
12 10 (14.49%) SLA
13 9 (13.04%) ITIL Certification
13 9 (13.04%) Incident Management
14 8 (11.59%) Manufacturing
14 8 (11.59%) Blackberry Enterprise Server
15 7 (10.14%) Telecoms
15 7 (10.14%) Mitel
15 7 (10.14%) Windows Server 2012
15 7 (10.14%) Exchange Server 2013
15 7 (10.14%) XenApp
16 6 (8.70%) Office 365
16 6 (8.70%) Exchange Server 2003
16 6 (8.70%) Finance
16 6 (8.70%) VMware
16 6 (8.70%) Windows Server 2008
16 6 (8.70%) Avaya
16 6 (8.70%) Lotus

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 7 May 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (21.74%) MS Exchange
2 8 (11.59%) Blackberry Enterprise Server
3 7 (10.14%) Exchange Server 2013
4 6 (8.70%) Exchange Server 2003
4 6 (8.70%) IBM Notes
5 4 (5.80%) Exchange Server 2007
6 2 (2.90%) Exchange Server 2010
Applications
1 30 (43.48%) MS Office
2 23 (33.33%) MS Excel
3 2 (2.90%) Adobe Creative Suite
4 1 (1.45%) MS Visio
4 1 (1.45%) MS PowerPoint
Cloud Services
1 6 (8.70%) Office 365
Communications & Networking
1 5 (7.25%) LAN
1 5 (7.25%) TCP/IP
2 4 (5.80%) DNS
2 4 (5.80%) WAN
3 3 (4.35%) IP Telephony
4 2 (2.90%) Unified Communications
4 2 (2.90%) SAN
4 2 (2.90%) Wireless
5 1 (1.45%) Structured Cabling
5 1 (1.45%) NetScaler
5 1 (1.45%) DHCP
5 1 (1.45%) WLAN
5 1 (1.45%) Wi-Fi
5 1 (1.45%) Firewall
5 1 (1.45%) Intranet
5 1 (1.45%) Internet
5 1 (1.45%) NAS
5 1 (1.45%) VLAN
General
1 8 (11.59%) Manufacturing
2 7 (10.14%) Telecoms
3 6 (8.70%) Finance
4 3 (4.35%) Front Office
4 3 (4.35%) Law
4 3 (4.35%) Retail
5 2 (2.90%) Legal
6 1 (1.45%) Games
Miscellaneous
1 13 (18.84%) Blackberry
2 5 (7.25%) Management Information System
2 5 (7.25%) Video Conferencing
3 4 (5.80%) iPad
3 4 (5.80%) iPhone
3 4 (5.80%) Analytical Skills
4 2 (2.90%) Statistics
4 2 (2.90%) User Experience
Operating Systems
1 49 (71.01%) Windows
2 17 (24.64%) Windows XP
3 16 (23.19%) Windows 7
3 16 (23.19%) Windows 8
4 7 (10.14%) Windows Server 2012
5 6 (8.70%) Windows Server 2008
5 6 (8.70%) Mac OS X
6 5 (7.25%) Windows Vista
6 5 (7.25%) Mac OS
7 3 (4.35%) Windows Server 2003
7 3 (4.35%) Apple iOS
8 2 (2.90%) Windows 2000
9 1 (1.45%) Windows Mobile
Processes & Methodologies
1 19 (27.54%) ITIL
2 9 (13.04%) Incident Management
3 5 (7.25%) Change Management
3 5 (7.25%) Problem Management
4 3 (4.35%) Service Desk Management
4 3 (4.35%) ITSM
4 3 (4.35%) Workflow
4 3 (4.35%) Workflow Management
5 2 (2.90%) Asset Management
5 2 (2.90%) E-Commerce
5 2 (2.90%) Customer Engagement
5 2 (2.90%) IT Asset Management
6 1 (1.45%) Line Management
6 1 (1.45%) Service Management
6 1 (1.45%) CAD
6 1 (1.45%) Data Protection
6 1 (1.45%) Root Cause Analysis
6 1 (1.45%) Network Management
Programming Languages
1 2 (2.90%) C
Qualifications
1 9 (13.04%) ITIL Certification
2 3 (4.35%) Cisco Certification
2 3 (4.35%) CCNA
2 3 (4.35%) MCP
3 2 (2.90%) Microsoft Certification
4 1 (1.45%) MCSE
4 1 (1.45%) HNC
4 1 (1.45%) HND
4 1 (1.45%) Degree
Quality Assurance & Compliance
1 10 (14.49%) SLA
System Software
1 45 (65.22%) Active Directory
2 7 (10.14%) XenApp
3 5 (7.25%) VMware Infrastructure
4 4 (5.80%) Citrix Presentation Server
5 3 (4.35%) Hyper-V
Systems Management
1 4 (5.80%) Symantec Endpoint Protection
2 2 (2.90%) SCCM
2 2 (2.90%) WSUS
3 1 (1.45%) DameWare
3 1 (1.45%) Norton AntiVirus
3 1 (1.45%) MAILsweeper
Vendors
1 21 (30.43%) Microsoft
2 17 (24.64%) Citrix
3 14 (20.29%) Apple
4 7 (10.14%) Mitel
5 6 (8.70%) VMware
5 6 (8.70%) Avaya
5 6 (8.70%) Lotus
6 5 (7.25%) Symantec
7 3 (4.35%) SAP
8 2 (2.90%) HP
8 2 (2.90%) Adobe
9 1 (1.45%) AVG
9 1 (1.45%) Cisco
9 1 (1.45%) Interwoven
9 1 (1.45%) Sophos
9 1 (1.45%) SonicWALL
9 1 (1.45%) Kaspersky
9 1 (1.45%) RedPrairie
Northampton, Northamptonshire
Krooter
Salary: Market related
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £20000 - £23500 per annum
Posted: 6 days ago
Leeds
Hays IT - Uk Posting account
Salary: £18000.00 - £21000.00 per annum
Posted: 9 days ago
Milton Keynes
Blue Town Online
Salary: £22k - 24k per year
Posted: 12 days ago
Goole
Bluefire Consulting
Salary: £20000 per annum
Posted: 15 days ago