The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 849 816 854
Rank change year-on-year
-33 +38
Permanent jobs requiring a Service Desk Technician 33 14 31
As % of all permanent IT jobs located in England 0.031% 0.014% 0.028%
As % of the Job Titles category 0.033% 0.015% 0.029%
Number of salaries quoted 27 12 22
Average salary £25,000 £21,500 £22,500
Average salary % change year-on-year
+16.27% -4.44%
90% offered a salary of more than £19,500 £14,600 £18,955
10% offered a salary of more than £29,400 £27,350 £27,150
UK excluding London average salary £25,000 £21,500 £19,000
% change year-on-year
+16.27% +13.15%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101022 95344 106346
As % of all permanent IT jobs located in England 94.39% 94.22% 95.27%
Number of salaries quoted 82464 79867 91509
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 27 August 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -22 9 £29,000 +75.75% 1
North West - 8 £23,500 - 2
East of England - 8 £23,750 - 3
West Midlands -3 3 £27,500 +5.76%
London -12 3 £27,000 +33.66%
Yorkshire - 1 £23,000 -
East Midlands - 1 - -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 27 August 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 40 (60.61%) Windows
2 35 (53.03%) Microsoft
3 30 (45.45%) Active Directory
4 29 (43.94%) MS Office
5 25 (37.88%) ITIL
6 22 (33.33%) MS Excel
7 15 (22.73%) SLA
8 13 (19.70%) Finance
8 13 (19.70%) Windows 7
9 12 (18.18%) Citrix
9 12 (18.18%) Blackberry
10 10 (15.15%) Windows XP
11 9 (13.64%) ITIL Certification
12 8 (12.12%) Lotus
12 8 (12.12%) MS Exchange
12 8 (12.12%) IBM Notes
13 7 (10.61%) MCP
13 7 (10.61%) Firewall
13 7 (10.61%) Blackberry Enterprise Server
13 7 (10.61%) iPad
13 7 (10.61%) Asset Management
13 7 (10.61%) Incident Management
13 7 (10.61%) VMware
14 6 (9.09%) Problem Management
14 6 (9.09%) LAN
14 6 (9.09%) Microsoft Certification
14 6 (9.09%) WAN
15 5 (7.58%) A+ Certification
15 5 (7.58%) Mac OS X
15 5 (7.58%) Network+ Certification

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 27 August 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.12%) MS Exchange
1 8 (12.12%) IBM Notes
2 7 (10.61%) Blackberry Enterprise Server
3 3 (4.55%) Exchange Server 2003
4 2 (3.03%) SharePoint
5 1 (1.52%) Exchange Server 2013
Applications
1 29 (43.94%) MS Office
2 22 (33.33%) MS Excel
3 5 (7.58%) MS PowerPoint
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 7 (10.61%) Firewall
2 6 (9.09%) LAN
2 6 (9.09%) WAN
3 2 (3.03%) VPN
3 2 (3.03%) Wi-Fi
3 2 (3.03%) IP Telephony
4 1 (1.52%) VLAN
4 1 (1.52%) NetScaler
4 1 (1.52%) IPsec
4 1 (1.52%) ADSL
4 1 (1.52%) SAN
4 1 (1.52%) Internet
4 1 (1.52%) L2TP
4 1 (1.52%) TCP/IP
4 1 (1.52%) VoIP
Database & Business Intelligence
1 1 (1.52%) SQL Server
1 1 (1.52%) SQL Server 2012
General
1 13 (19.70%) Finance
2 3 (4.55%) Marketing
3 1 (1.52%) Pharmaceutical
3 1 (1.52%) Telecoms
3 1 (1.52%) Law
3 1 (1.52%) Legal
3 1 (1.52%) Advertising
3 1 (1.52%) Retail
Miscellaneous
1 12 (18.18%) Blackberry
2 7 (10.61%) iPad
3 2 (3.03%) iPhone
4 1 (1.52%) NHS
4 1 (1.52%) Management Information System
Operating Systems
1 40 (60.61%) Windows
2 13 (19.70%) Windows 7
3 10 (15.15%) Windows XP
4 5 (7.58%) Mac OS X
5 4 (6.06%) Windows Server 2012
6 3 (4.55%) Windows Vista
6 3 (4.55%) Windows Server 2008
7 2 (3.03%) Mac OS
7 2 (3.03%) Windows Server 2003
7 2 (3.03%) Windows 8
8 1 (1.52%) AIX
8 1 (1.52%) Linux
8 1 (1.52%) Windows 2000
Processes & Methodologies
1 25 (37.88%) ITIL
2 7 (10.61%) Asset Management
2 7 (10.61%) Incident Management
3 6 (9.09%) Problem Management
4 4 (6.06%) Service Management
4 4 (6.06%) Disaster Recovery
5 2 (3.03%) Project Management
5 2 (3.03%) Change Management
6 1 (1.52%) Information Security
6 1 (1.52%) Service Delivery
6 1 (1.52%) PRINCE2
6 1 (1.52%) Time Management
Programming Languages
1 1 (1.52%) PowerShell
Qualifications
1 9 (13.64%) ITIL Certification
2 7 (10.61%) MCP
3 6 (9.09%) Microsoft Certification
4 5 (7.58%) A+ Certification
4 5 (7.58%) Network+ Certification
5 4 (6.06%) MCSE
6 2 (3.03%) MCSA
7 1 (1.52%) CCNA
7 1 (1.52%) Cisco Certification
7 1 (1.52%) MCTS
7 1 (1.52%) MCITP
7 1 (1.52%) Degree
Quality Assurance & Compliance
1 15 (22.73%) SLA
2 2 (3.03%) ISO 9001
System Software
1 30 (45.45%) Active Directory
2 4 (6.06%) Hyper-V
3 3 (4.55%) VMware Infrastructure
4 2 (3.03%) Terminal Services
5 1 (1.52%) VMware ESX
5 1 (1.52%) XenApp
5 1 (1.52%) XenDesktop
Systems Management
1 2 (3.03%) Backup Exec
2 1 (1.52%) SCCM
2 1 (1.52%) Norton AntiVirus
Vendors
1 35 (53.03%) Microsoft
2 12 (18.18%) Citrix
3 8 (12.12%) Lotus
4 7 (10.61%) VMware
5 4 (6.06%) Mitel
5 4 (6.06%) HP
6 2 (3.03%) Cisco
7 1 (1.52%) NetApp
7 1 (1.52%) SonicWALL
7 1 (1.52%) Kaspersky
7 1 (1.52%) Kaseya
7 1 (1.52%) AVG
7 1 (1.52%) Ruckus Wireless
7 1 (1.52%) Dell
7 1 (1.52%) EMC
7 1 (1.52%) Red Hat
7 1 (1.52%) Apple
7 1 (1.52%) Symantec
7 1 (1.52%) Remedy
7 1 (1.52%) McAfee
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 17 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 18 hours ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Salary: £21000 to £24000 per annum
Posted: 2 days ago
Cambridge
Deerfoot IT
Salary: £24000 - £26000 per annum
Posted: 15 days ago
Cambridge
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 20 days ago
North West, UK
Edward Carter Solutions
Salary: £25,000 per annum + bonus and superb benefits
Posted: 27 days ago