The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 849 875 845
Rank change year-on-year
+26 -30
Permanent jobs requiring a Service Desk Technician 29 22 11
As % of all permanent IT jobs located in England 0.028% 0.020% 0.011%
As % of the Job Titles category 0.030% 0.021% 0.011%
Number of salaries quoted 28 17 9
Average salary £22,500 £22,500 £22,500
90% offered a salary of more than £19,050 £18,600 £15,280
10% offered a salary of more than £25,000 £32,000 £26,300
UK excluding London average salary £22,500 £22,000 £22,750
% change year-on-year
+2.27% -3.29%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 31 July 2015.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 10 £25,000 -21.87% 1
South West - 8 £23,000 -
South East -4 5 £22,750 -9.00% 2
Yorkshire - 3 £19,500 - 1
East Midlands - 2 £19,500 -
West Midlands - 2 £32,500 -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 48 (84.21%) Windows
2 40 (70.18%) Active Directory
3 28 (49.12%) MS Office
4 23 (40.35%) MS Excel
4 23 (40.35%) MS Exchange
4 23 (40.35%) Windows 7
5 19 (33.33%) Windows 8
5 19 (33.33%) Citrix
5 19 (33.33%) Microsoft
6 14 (24.56%) VMware
6 14 (24.56%) Office 365
7 13 (22.81%) Windows Server 2012
7 13 (22.81%) VMware Infrastructure
8 12 (21.05%) Apple
8 12 (21.05%) SLA
8 12 (21.05%) XenApp
8 12 (21.05%) Exchange Server 2013
9 10 (17.54%) VLAN
9 10 (17.54%) Windows XP
9 10 (17.54%) ITIL
9 10 (17.54%) Firewall
10 9 (15.79%) IBM Notes
10 9 (15.79%) Lotus
10 9 (15.79%) Hyper-V
10 9 (15.79%) Windows Server 2008
11 8 (14.04%) TCP/IP
11 8 (14.04%) Blackberry
12 7 (12.28%) Management Information System
12 7 (12.28%) Telecoms
12 7 (12.28%) Exchange Server 2003

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (40.35%) MS Exchange
2 12 (21.05%) Exchange Server 2013
3 9 (15.79%) IBM Notes
4 7 (12.28%) Exchange Server 2003
5 6 (10.53%) Exchange Server 2007
6 4 (7.02%) Lotus Domino
6 4 (7.02%) Apache
6 4 (7.02%) Tomcat
6 4 (7.02%) Exchange Server 2010
7 3 (5.26%) Lync
8 1 (1.75%) Blackberry Enterprise Server
Applications
1 28 (49.12%) MS Office
2 23 (40.35%) MS Excel
3 2 (3.51%) Adobe Creative Suite
4 1 (1.75%) MS Visio
4 1 (1.75%) MS PowerPoint
Cloud Services
1 14 (24.56%) Office 365
Communications & Networking
1 10 (17.54%) Firewall
1 10 (17.54%) VLAN
2 8 (14.04%) TCP/IP
3 5 (8.77%) LAN
4 4 (7.02%) IPsec
5 3 (5.26%) VPN
5 3 (5.26%) DNS
6 2 (3.51%) WAN
6 2 (3.51%) DHCP
6 2 (3.51%) IP Telephony
6 2 (3.51%) Unified Communications
6 2 (3.51%) NetScaler
6 2 (3.51%) SAN
6 2 (3.51%) Wireless
7 1 (1.75%) Wi-Fi
7 1 (1.75%) WLAN
7 1 (1.75%) IPv4
General
1 7 (12.28%) Telecoms
2 4 (7.02%) Front Office
3 3 (5.26%) Retail
3 3 (5.26%) Finance
4 2 (3.51%) Law
5 1 (1.75%) Legal
5 1 (1.75%) Manufacturing
Miscellaneous
1 8 (14.04%) Blackberry
2 7 (12.28%) Management Information System
3 6 (10.53%) Data Centre
4 5 (8.77%) Analytical Skills
4 5 (8.77%) Video Conferencing
4 5 (8.77%) iPhone
4 5 (8.77%) iPad
5 2 (3.51%) User Experience
6 1 (1.75%) Statistics
Operating Systems
1 48 (84.21%) Windows
2 23 (40.35%) Windows 7
3 19 (33.33%) Windows 8
4 13 (22.81%) Windows Server 2012
5 10 (17.54%) Windows XP
6 9 (15.79%) Windows Server 2008
7 6 (10.53%) Mac OS X
8 5 (8.77%) Windows Vista
9 4 (7.02%) Mac OS
10 2 (3.51%) Windows Server 2003
10 2 (3.51%) Windows 2000
11 1 (1.75%) Windows 2000 Server
11 1 (1.75%) Windows Mobile
11 1 (1.75%) Apple iOS
Processes & Methodologies
1 10 (17.54%) ITIL
2 4 (7.02%) Migration
2 4 (7.02%) Incident Management
2 4 (7.02%) Time Management
3 3 (5.26%) ITSM
3 3 (5.26%) Workflow
3 3 (5.26%) Service Desk Management
3 3 (5.26%) Workflow Management
4 2 (3.51%) Customer Engagement
5 1 (1.75%) Network Management
5 1 (1.75%) Root Cause Analysis
5 1 (1.75%) Line Management
5 1 (1.75%) IT Asset Management
5 1 (1.75%) Patch Management
5 1 (1.75%) Server Patching
5 1 (1.75%) Service Management
5 1 (1.75%) Data Protection
5 1 (1.75%) Asset Management
Programming Languages
1 1 (1.75%) C
Qualifications
1 5 (8.77%) HND
2 3 (5.26%) MCP
3 2 (3.51%) CCNA
3 2 (3.51%) Cisco Certification
4 1 (1.75%) Microsoft Certification
4 1 (1.75%) HNC
4 1 (1.75%) MCSE
Quality Assurance & Compliance
1 12 (21.05%) SLA
System Software
1 40 (70.18%) Active Directory
2 13 (22.81%) VMware Infrastructure
3 12 (21.05%) XenApp
4 9 (15.79%) Hyper-V
5 5 (8.77%) VMware ESX
6 4 (7.02%) Citrix Presentation Server
Systems Management
1 5 (8.77%) SCCM
2 4 (7.02%) Symantec Endpoint Protection
3 2 (3.51%) Norton AntiVirus
4 1 (1.75%) MAILsweeper
4 1 (1.75%) DameWare
4 1 (1.75%) WSUS
Vendors
1 19 (33.33%) Microsoft
1 19 (33.33%) Citrix
2 14 (24.56%) VMware
3 12 (21.05%) Apple
4 9 (15.79%) Lotus
5 6 (10.53%) Symantec
6 4 (7.02%) IBM
6 4 (7.02%) Proofpoint
6 4 (7.02%) Trapeze
7 3 (5.26%) SonicWALL
7 3 (5.26%) Avaya
8 2 (3.51%) Sophos
8 2 (3.51%) Adobe
8 2 (3.51%) Kaspersky
8 2 (3.51%) Mitel
8 2 (3.51%) AVG
9 1 (1.75%) HP
9 1 (1.75%) SAP
Salford, Lancashire
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Salary: £17000 - £21000 per annum + benefits
Posted: 2 days ago
Sheffield, South Yorkshire
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Salary: £18000 - £20000 per annum + benefits
Posted: 2 days ago
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Salary: £18000 - £22000 per annum + benefits
Posted: 6 days ago
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Salary: £20,000 - £25,000 per year
Posted: 12 days ago