The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 809 823 866
Rank change year-on-year
+14 +43
Permanent jobs requiring a Service Desk Technician 42 28 21
As % of all permanent IT jobs located in England 0.043% 0.029% 0.020%
As % of the Job Titles category 0.045% 0.031% 0.021%
Number of salaries quoted 40 24 15
Average salary £21,500 £22,250 £27,500
Average salary % change year-on-year
-3.37% -19.09%
90% offered a salary of more than £18,000 £15,850 £15,200
10% offered a salary of more than £25,500 £31,500 £30,300
UK excluding London average salary £20,369 £20,000 £21,250
% change year-on-year
+1.84% -5.88%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93335 91612 99580
As % of all permanent IT jobs located in England 94.84% 94.56% 95.16%
Number of salaries quoted 78357 74834 86216
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 26 January 2015.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 10 £21,500 -10.41%
North West -1 8 £19,750 -22.54%
South East -33 8 £25,000 +11.11% 2
West Midlands - 8 £20,369 - 1
South West -5 5 £24,000 +20.00%
East of England - 5 £18,000 -
East Midlands - 2 - -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 26 January 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 64 (67.37%) Windows
2 53 (55.79%) Active Directory
3 31 (32.63%) ITIL
4 30 (31.58%) MS Office
4 30 (31.58%) Microsoft
5 19 (20.00%) MS Excel
6 18 (18.95%) Windows XP
6 18 (18.95%) MS Exchange
6 18 (18.95%) Blackberry
7 17 (17.89%) SLA
8 16 (16.84%) Incident Management
9 14 (14.74%) Mitel
10 13 (13.68%) Citrix
10 13 (13.68%) ITIL Certification
11 11 (11.58%) Blackberry Enterprise Server
12 9 (9.47%) Firewall
12 9 (9.47%) Problem Management
13 8 (8.42%) Degree
13 8 (8.42%) Mac OS
13 8 (8.42%) Change Management
13 8 (8.42%) Manufacturing
13 8 (8.42%) Windows 8
14 7 (7.37%) Exchange Server 2003
15 6 (6.32%) VMware Infrastructure
15 6 (6.32%) Windows 7
15 6 (6.32%) Windows Server 2008
15 6 (6.32%) Disaster Recovery
15 6 (6.32%) Retail
15 6 (6.32%) VMware
15 6 (6.32%) Apple

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 26 January 2015, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (18.95%) MS Exchange
2 11 (11.58%) Blackberry Enterprise Server
3 7 (7.37%) Exchange Server 2003
4 6 (6.32%) SharePoint
4 6 (6.32%) Lync
5 5 (5.26%) Exchange Server 2013
6 4 (4.21%) Exchange Server 2010
7 3 (3.16%) Exchange Server 2007
8 1 (1.05%) IBM Notes
Applications
1 30 (31.58%) MS Office
2 19 (20.00%) MS Excel
Cloud Services
1 2 (2.11%) Office 365
2 1 (1.05%) Cloud Computing
Communications & Networking
1 9 (9.47%) Firewall
2 5 (5.26%) LAN
2 5 (5.26%) DNS
3 4 (4.21%) TCP/IP
3 4 (4.21%) WAN
3 4 (4.21%) Structured Cabling
4 3 (3.16%) SAN
4 3 (3.16%) Wi-Fi
4 3 (3.16%) Wireless
5 2 (2.11%) Internet
6 1 (1.05%) L2TP
6 1 (1.05%) IPsec
6 1 (1.05%) IP Telephony
6 1 (1.05%) VLAN
6 1 (1.05%) NAS
6 1 (1.05%) NetScaler
6 1 (1.05%) Intranet
6 1 (1.05%) VPN
6 1 (1.05%) DHCP
6 1 (1.05%) Ethernet
Database & Business Intelligence
1 3 (3.16%) SQL Server
2 1 (1.05%) SQL Server 2012
General
1 8 (8.42%) Manufacturing
2 6 (6.32%) Retail
3 5 (5.26%) Finance
4 3 (3.16%) Law
4 3 (3.16%) Legal
4 3 (3.16%) Advertising
4 3 (3.16%) Telecoms
5 2 (2.11%) Marketing
6 1 (1.05%) Games
6 1 (1.05%) Pharmaceutical
6 1 (1.05%) Back Office
Miscellaneous
1 18 (18.95%) Blackberry
2 5 (5.26%) Analytical Skills
3 4 (4.21%) Kindle
4 2 (2.11%) Fat Client
4 2 (2.11%) Video Conferencing
4 2 (2.11%) Management Information System
4 2 (2.11%) Thin Client
5 1 (1.05%) NHS
5 1 (1.05%) Statistics
Operating Systems
1 64 (67.37%) Windows
2 18 (18.95%) Windows XP
3 8 (8.42%) Mac OS
3 8 (8.42%) Windows 8
4 6 (6.32%) Windows 7
4 6 (6.32%) Windows Server 2008
5 5 (5.26%) Windows Server 2012
6 4 (4.21%) Windows Server 2003
6 4 (4.21%) Windows Vista
7 3 (3.16%) Windows Mobile
7 3 (3.16%) Apple iOS
8 2 (2.11%) Windows 2000
9 1 (1.05%) Mac OS X
9 1 (1.05%) Linux
Processes & Methodologies
1 31 (32.63%) ITIL
2 16 (16.84%) Incident Management
3 9 (9.47%) Problem Management
4 8 (8.42%) Change Management
5 6 (6.32%) Disaster Recovery
5 6 (6.32%) Software Distribution
6 3 (3.16%) Line Management
6 3 (3.16%) Time Management
6 3 (3.16%) E-Commerce
6 3 (3.16%) Logistics
7 1 (1.05%) CAD
7 1 (1.05%) Service Management
7 1 (1.05%) ITSM
7 1 (1.05%) Workflow
7 1 (1.05%) Asset Management
7 1 (1.05%) Workflow Management
7 1 (1.05%) Continuous Improvement
7 1 (1.05%) Mentoring
7 1 (1.05%) IT Asset Management
7 1 (1.05%) Service Desk Management
Programming Languages
1 3 (3.16%) SQL
2 1 (1.05%) PowerShell
2 1 (1.05%) C
Qualifications
1 13 (13.68%) ITIL Certification
2 8 (8.42%) Degree
3 6 (6.32%) MCP
4 3 (3.16%) CCNA
4 3 (3.16%) Cisco Certification
4 3 (3.16%) Microsoft Certification
5 1 (1.05%) Network+ Certification
5 1 (1.05%) MCITP
5 1 (1.05%) Citrix Certification
5 1 (1.05%) MCSE
5 1 (1.05%) MCSA
Quality Assurance & Compliance
1 17 (17.89%) SLA
2 6 (6.32%) ISO 9001
System Software
1 53 (55.79%) Active Directory
2 6 (6.32%) VMware Infrastructure
3 3 (3.16%) XenApp
4 2 (2.11%) Hyper-V
4 2 (2.11%) Terminal Services
5 1 (1.05%) VMware ESX
5 1 (1.05%) XenDesktop
Systems Management
1 3 (3.16%) Backup Exec
1 3 (3.16%) SCCM
2 2 (2.11%) Norton AntiVirus
3 1 (1.05%) WSUS
Vendors
1 30 (31.58%) Microsoft
2 14 (14.74%) Mitel
3 13 (13.68%) Citrix
4 6 (6.32%) Apple
4 6 (6.32%) VMware
5 4 (4.21%) Avaya
6 3 (3.16%) Symantec
6 3 (3.16%) Cisco
6 3 (3.16%) HP
7 2 (2.11%) SAP
7 2 (2.11%) Interwoven
7 2 (2.11%) Kaspersky
7 2 (2.11%) Veeam
8 1 (1.05%) Kaseya
8 1 (1.05%) RedPrairie
8 1 (1.05%) AVG
8 1 (1.05%) Ruckus Wireless
8 1 (1.05%) Sophos
8 1 (1.05%) NetApp
8 1 (1.05%) Lotus
Stafford, Staffordshire
Stafford and Rural Homes
Salary: From £18,356 to £19,190 per annum
Posted: 5 days ago
Basingstoke
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 11 days ago