The statistics below represent IT jobs advertised across the England region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 828 898 905
Rank change year-on-year
+70 +7
Permanent jobs requiring a Service Desk Technician 52 33 44
As % of all permanent IT jobs located in England 0.058% 0.033% 0.042%
As % of the Job Titles category 0.060% 0.034% 0.043%
Number of salaries quoted 49 26 42
Median salary £23,000 £22,000 £23,000
Median salary % change year-on-year
+4.54% -4.34%
90% offered a salary of more than £18,900 £18,500 £17,000
10% offered a salary of more than £32,600 £34,750 £27,500
UK excluding London median salary £23,000 £19,000 £23,000
% change year-on-year
+21.05% -17.39%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86621 97333 101655
As % of all permanent IT jobs located in England 96.30% 96.27% 96.41%
Number of salaries quoted 73029 81887 82956
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £69,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 27 September 2016.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +40 19 £25,000 +35.13% 2
West Midlands -13 6 £33,000 +1.53%
Yorkshire +24 5 £23,000 +21.05%
North West +7 5 £19,500 +5.40% 1
London +40 4 £26,500 -7.01%
East Midlands +17 4 £22,600 +18.94%
South West -6 4 £19,000 -11.62%
East of England - 4 £23,250 -
North East - 1 £21,000 - 1
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 September 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 67 (72.83%) Active Directory
2 59 (64.13%) Microsoft
3 57 (61.96%) Windows
4 32 (34.78%) ITIL
4 32 (34.78%) Windows 7
5 30 (32.61%) MS Office
6 27 (29.35%) Windows Server
7 25 (27.17%) Microsoft Certification
7 25 (27.17%) MS Excel
8 20 (21.74%) MCSE
9 16 (17.39%) VMware
10 15 (16.30%) Time Management
11 13 (14.13%) Finance
11 13 (14.13%) SLA
12 12 (13.04%) MS Exchange
12 12 (13.04%) MS PowerPoint
13 11 (11.96%) VMware Infrastructure
14 10 (10.87%) Cisco
14 10 (10.87%) LAN
14 10 (10.87%) MCP
14 10 (10.87%) Symantec
15 9 (9.78%) CCNA
15 9 (9.78%) Citrix
15 9 (9.78%) Cisco Certification
15 9 (9.78%) WAN
15 9 (9.78%) TCP/IP
16 8 (8.70%) Incident Management
17 7 (7.61%) Degree
17 7 (7.61%) VPN
17 7 (7.61%) Windows XP

Service Desk Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.04%) MS Exchange
2 4 (4.35%) Exchange Server 2007
3 3 (3.26%) Exchange Server 2010
3 3 (3.26%) Exchange Server 2013
3 3 (3.26%) IIS
3 3 (3.26%) Skype for Business
4 2 (2.17%) Blackberry Enterprise Server
5 1 (1.09%) Exchange Server 2003
5 1 (1.09%) IBM Notes
5 1 (1.09%) SharePoint
Applications
1 30 (32.61%) MS Office
2 25 (27.17%) MS Excel
3 12 (13.04%) MS PowerPoint
Business Applications
1 2 (2.17%) Dynamics CRM
2 1 (1.09%) Payment Gateway
Cloud Services
1 6 (6.52%) Office 365
Communications & Networking
1 10 (10.87%) LAN
2 9 (9.78%) TCP/IP
2 9 (9.78%) WAN
3 7 (7.61%) VPN
4 6 (6.52%) DHCP
4 6 (6.52%) DNS
4 6 (6.52%) Wi-Fi
5 5 (5.43%) Internet
5 5 (5.43%) Remote Desktop
6 4 (4.35%) VoIP
7 2 (2.17%) Firewall
7 2 (2.17%) IP Telephony
7 2 (2.17%) Skype
7 2 (2.17%) Unified Communications
8 1 (1.09%) ADSL
8 1 (1.09%) Cisco Nexus
8 1 (1.09%) Intranet
8 1 (1.09%) IPsec
8 1 (1.09%) NetScaler
8 1 (1.09%) VLAN
Database & Business Intelligence
1 3 (3.26%) SQL Server
General
1 13 (14.13%) Finance
2 5 (5.43%) Retail
3 4 (4.35%) Manufacturing
3 4 (4.35%) Telecoms
4 3 (3.26%) French Language
4 3 (3.26%) German Language
4 3 (3.26%) Greek Language
4 3 (3.26%) Spanish Language
5 1 (1.09%) Banking
5 1 (1.09%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.09%) CSS
1 1 (1.09%) HTML
1 1 (1.09%) HTML5
1 1 (1.09%) jQuery
Miscellaneous
1 6 (6.52%) Analytical Skills
2 5 (5.43%) Management Information System
3 4 (4.35%) Driving Licence
3 4 (4.35%) iPhone
4 3 (3.26%) Foreign Exchange (FX)
5 2 (2.17%) Blackberry
6 1 (1.09%) EMC VNX
6 1 (1.09%) Mathematics
6 1 (1.09%) PMI
6 1 (1.09%) Replication
6 1 (1.09%) Statistics
Operating Systems
1 57 (61.96%) Windows
2 32 (34.78%) Windows 7
3 27 (29.35%) Windows Server
4 7 (7.61%) Windows 8
4 7 (7.61%) Windows XP
5 4 (4.35%) Windows 10
6 3 (3.26%) Windows Server 2008
6 3 (3.26%) Windows Server 2012
7 2 (2.17%) Linux
7 2 (2.17%) Mac OS X
7 2 (2.17%) Windows 2000
8 1 (1.09%) Android
8 1 (1.09%) Apple iOS
8 1 (1.09%) Mac OS
8 1 (1.09%) Windows Vista
Processes & Methodologies
1 32 (34.78%) ITIL
2 15 (16.30%) Time Management
3 8 (8.70%) Incident Management
4 5 (5.43%) Business Continuity
4 5 (5.43%) ITSM
4 5 (5.43%) Problem Management
4 5 (5.43%) Service Management
5 4 (4.35%) Ticket Management
6 3 (3.26%) CRM
6 3 (3.26%) Disaster Recovery
6 3 (3.26%) ITIL V3
6 3 (3.26%) Mentoring
6 3 (3.26%) Migration
7 2 (2.17%) Data Analysis
7 2 (2.17%) ERP
7 2 (2.17%) Information Security
7 2 (2.17%) Project Management
7 2 (2.17%) Software Licensing
7 2 (2.17%) Workflow
7 2 (2.17%) Workflow Management
Programming Languages
1 5 (5.43%) PowerShell
2 4 (4.35%) SQL
3 2 (2.17%) C
4 1 (1.09%) Java
4 1 (1.09%) JavaScript
Qualifications
1 25 (27.17%) Microsoft Certification
2 20 (21.74%) MCSE
3 10 (10.87%) MCP
4 9 (9.78%) CCNA
4 9 (9.78%) Cisco Certification
5 7 (7.61%) Degree
6 6 (6.52%) ITIL Certification
6 6 (6.52%) MCITP
7 5 (5.43%) A+ Certification
8 3 (3.26%) MCSA
9 1 (1.09%) GNVQ
9 1 (1.09%) HNC
9 1 (1.09%) MCDST
9 1 (1.09%) Network+ Certification
9 1 (1.09%) PMI Certification
Quality Assurance & Compliance
1 13 (14.13%) SLA
2 2 (2.17%) ISO/IEC 27001
System Software
1 67 (72.83%) Active Directory
2 11 (11.96%) VMware Infrastructure
3 5 (5.43%) Virtual Desktop
4 2 (2.17%) Hyper-V
4 2 (2.17%) vSphere
4 2 (2.17%) XenApp
4 2 (2.17%) XenDesktop
5 1 (1.09%) VMware ESX
Systems Management
1 3 (3.26%) Backup Exec
2 2 (2.17%) SCCM
3 1 (1.09%) Nagios
3 1 (1.09%) Norton AntiVirus
3 1 (1.09%) SCOM
Vendors
1 59 (64.13%) Microsoft
2 16 (17.39%) VMware
3 10 (10.87%) Cisco
3 10 (10.87%) Symantec
4 9 (9.78%) Citrix
5 4 (4.35%) Avaya
5 4 (4.35%) Dell
6 3 (3.26%) Veeam
7 2 (2.17%) Bloomberg
7 2 (2.17%) EMC
7 2 (2.17%) Epicor
7 2 (2.17%) FactSet
7 2 (2.17%) Fidessa
7 2 (2.17%) HP
7 2 (2.17%) Mitel
7 2 (2.17%) Reuters
8 1 (1.09%) Apple
8 1 (1.09%) BT
8 1 (1.09%) Remedy
8 1 (1.09%) Sophos
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Salary: From £18,000 to £22,000 per annum plus on call, bonus and excellent be
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Salary: £18000.00 - £22000.00 per annum + training, parking, pension
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Salary: £20000.00 - £22000.00 per annum + Additional Benefits
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