The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 830 865 868
Rank change year-on-year
+35 +3
Permanent jobs requiring a Service Desk Technician 55 23 24
As % of all permanent IT jobs located in England 0.051% 0.022% 0.022%
As % of the Job Titles category 0.054% 0.023% 0.023%
Number of salaries quoted 54 19 19
Average salary £23,000 £24,000 £22,500
Average salary % change year-on-year
-4.16% +6.66%
90% offered a salary of more than £16,500 £19,000 £18,760
10% offered a salary of more than £25,500 £35,000 £30,000
UK excluding London average salary £23,000 £23,000 £20,000
% change year-on-year
- +15.00%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100960 97892 103650
As % of all permanent IT jobs located in England 94.53% 94.71% 95.30%
Number of salaries quoted 84430 81372 89560
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 25 November 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +2 14 £25,000 +18.34% 1
South East +2 13 £19,250 -16.30% 3
London +33 10 £24,250 -25.38% 1
East of England -3 8 £23,000 -6.12% 2
South West - 4 £24,000 -
West Midlands -4 3 £20,369 -28.52% 1
East Midlands - 2 £19,500 - 1
Yorkshire -35 1 £17,000 -10.52%
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 25 November 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 56 (64.37%) Windows
2 52 (59.77%) Active Directory
3 37 (42.53%) Microsoft
4 33 (37.93%) MS Office
5 30 (34.48%) ITIL
6 24 (27.59%) MS Excel
7 20 (22.99%) SLA
8 16 (18.39%) Blackberry
8 16 (18.39%) MS Exchange
9 14 (16.09%) Windows XP
9 14 (16.09%) Incident Management
10 13 (14.94%) Mitel
11 11 (12.64%) ITIL Certification
12 10 (11.49%) Citrix
12 10 (11.49%) Firewall
13 9 (10.34%) Problem Management
14 8 (9.20%) Degree
14 8 (9.20%) Windows 7
14 8 (9.20%) Blackberry Enterprise Server
15 7 (8.05%) Change Management
15 7 (8.05%) VMware
15 7 (8.05%) Mac OS
16 6 (6.90%) Disaster Recovery
16 6 (6.90%) SharePoint
16 6 (6.90%) MCP
16 6 (6.90%) LAN
16 6 (6.90%) ISO 9001
16 6 (6.90%) Lync
16 6 (6.90%) Software Distribution
17 5 (5.75%) Software Asset Management

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 25 November 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (18.39%) MS Exchange
2 8 (9.20%) Blackberry Enterprise Server
3 6 (6.90%) SharePoint
3 6 (6.90%) Lync
4 4 (4.60%) Exchange Server 2003
5 3 (3.45%) Exchange Server 2010
6 1 (1.15%) Exchange Server 2013
6 1 (1.15%) IBM Notes
6 1 (1.15%) Exchange Server 2007
Applications
1 33 (37.93%) MS Office
2 24 (27.59%) MS Excel
3 1 (1.15%) MS PowerPoint
Cloud Services
1 2 (2.30%) Office 365
2 1 (1.15%) Cloud Computing
Communications & Networking
1 10 (11.49%) Firewall
2 6 (6.90%) LAN
3 5 (5.75%) WAN
4 3 (3.45%) DNS
4 3 (3.45%) Wi-Fi
4 3 (3.45%) Wireless
4 3 (3.45%) Structured Cabling
5 2 (2.30%) Internet
5 2 (2.30%) SAN
6 1 (1.15%) Intranet
6 1 (1.15%) VoIP
6 1 (1.15%) DHCP
6 1 (1.15%) Ethernet
6 1 (1.15%) TCP/IP
6 1 (1.15%) VPN
6 1 (1.15%) L2TP
6 1 (1.15%) ADSL
6 1 (1.15%) IPsec
6 1 (1.15%) VLAN
6 1 (1.15%) NetScaler
Database & Business Intelligence
1 3 (3.45%) SQL Server
2 1 (1.15%) SQL Server 2012
General
1 5 (5.75%) Retail
2 3 (3.45%) Law
2 3 (3.45%) Legal
2 3 (3.45%) Telecoms
2 3 (3.45%) Advertising
3 2 (2.30%) Finance
3 2 (2.30%) Manufacturing
3 2 (2.30%) Marketing
4 1 (1.15%) Pharmaceutical
4 1 (1.15%) Back Office
Miscellaneous
1 16 (18.39%) Blackberry
2 4 (4.60%) Kindle
2 4 (4.60%) Analytical Skills
3 2 (2.30%) Fat Client
3 2 (2.30%) Thin Client
4 1 (1.15%) NHS
4 1 (1.15%) Management Information System
4 1 (1.15%) Video Conferencing
Operating Systems
1 56 (64.37%) Windows
2 14 (16.09%) Windows XP
3 8 (9.20%) Windows 7
4 7 (8.05%) Mac OS
5 5 (5.75%) Windows Server 2012
5 5 (5.75%) Windows Server 2008
6 4 (4.60%) Windows 8
7 3 (3.45%) Windows Server 2003
7 3 (3.45%) Windows Mobile
8 2 (2.30%) Windows 2000
8 2 (2.30%) Mac OS X
9 1 (1.15%) Linux
9 1 (1.15%) Apple iOS
Processes & Methodologies
1 30 (34.48%) ITIL
2 14 (16.09%) Incident Management
3 9 (10.34%) Problem Management
4 7 (8.05%) Change Management
5 6 (6.90%) Disaster Recovery
5 6 (6.90%) Software Distribution
6 5 (5.75%) Asset Management
6 5 (5.75%) Software Asset Management
7 3 (3.45%) Line Management
7 3 (3.45%) Logistics
7 3 (3.45%) Time Management
8 2 (2.30%) Project Management
8 2 (2.30%) E-Commerce
9 1 (1.15%) CAD
9 1 (1.15%) PRINCE2
9 1 (1.15%) Service Management
9 1 (1.15%) Information Security
9 1 (1.15%) Continuous Improvement
9 1 (1.15%) Kalman Filter
9 1 (1.15%) Mentoring
Programming Languages
1 3 (3.45%) SQL
2 1 (1.15%) PowerShell
2 1 (1.15%) C
Qualifications
1 11 (12.64%) ITIL Certification
2 8 (9.20%) Degree
3 6 (6.90%) MCP
4 5 (5.75%) Microsoft Certification
5 3 (3.45%) A+ Certification
5 3 (3.45%) Cisco Certification
5 3 (3.45%) MCSE
5 3 (3.45%) CCNA
5 3 (3.45%) Network+ Certification
6 1 (1.15%) MCTS
6 1 (1.15%) MCITP
6 1 (1.15%) Citrix Certification
6 1 (1.15%) MCSA
Quality Assurance & Compliance
1 20 (22.99%) SLA
2 6 (6.90%) ISO 9001
System Software
1 52 (59.77%) Active Directory
2 5 (5.75%) VMware Infrastructure
3 3 (3.45%) XenApp
4 2 (2.30%) Hyper-V
4 2 (2.30%) Terminal Services
5 1 (1.15%) VMware ESX
5 1 (1.15%) XenDesktop
Systems Management
1 4 (4.60%) Backup Exec
2 3 (3.45%) SCCM
3 2 (2.30%) Norton AntiVirus
Vendors
1 37 (42.53%) Microsoft
2 13 (14.94%) Mitel
3 10 (11.49%) Citrix
4 7 (8.05%) VMware
5 4 (4.60%) Apple
6 3 (3.45%) Symantec
6 3 (3.45%) Cisco
7 2 (2.30%) Interwoven
7 2 (2.30%) HP
7 2 (2.30%) Kaspersky
7 2 (2.30%) Veeam
8 1 (1.15%) Kaseya
8 1 (1.15%) RedPrairie
8 1 (1.15%) AVG
8 1 (1.15%) Ruckus Wireless
8 1 (1.15%) Dell
8 1 (1.15%) EMC
8 1 (1.15%) Avaya
8 1 (1.15%) NetApp
8 1 (1.15%) Lotus
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
West London
CPS Group UK
Posted: 4 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £23000 - £27000 per annum + benefits
Posted: 4 days ago
Basingstoke
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 8 days ago
Southampton
Capita - ITIN
Salary: £16500 - £22000 per annum + Benefits
Posted: 15 days ago
Northampton, Northamptonshire
Krooter
Salary: Market related
Posted: 21 days ago
Chelmsford
Hays IT - Uk Posting account
Salary: £13500.00 per annum
Posted: 25 days ago