The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 856 829 881
Rank change year-on-year
-27 +52
Permanent jobs requiring a Service Desk Technician 32 28 17
As % of all permanent IT jobs located in England 0.029% 0.027% 0.014%
As % of the Job Titles category 0.031% 0.029% 0.015%
Number of salaries quoted 28 26 16
Average salary £22,500 £22,500 £21,250
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £17,350 £18,000 £18,000
10% offered a salary of more than £29,900 £27,250 £24,000
UK excluding London average salary £22,000 £22,250 £19,000
% change year-on-year
-1.12% +17.10%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
104811 98073 111210
As % of all permanent IT jobs located in England 94.51% 94.73% 94.83%
Number of salaries quoted 85812 82508 96017
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
Service Desk Technician
UK

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 24 April 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -40 8 £23,000 -11.53% 2
South East -14 5 £25,000 -3.84%
Yorkshire -37 5 £17,000 -5.55%
North West - 5 £25,500 -
East of England - 4 £22,000 -
East Midlands - 3 £22,500 -
West Midlands +14 2 £19,776 -10.11%
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 24 April 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 39 (65.00%) Windows
2 34 (56.67%) Active Directory
3 24 (40.00%) Microsoft
4 21 (35.00%) MS Excel
5 20 (33.33%) MS Office
5 20 (33.33%) ITIL
6 15 (25.00%) Citrix
7 14 (23.33%) Windows XP
8 12 (20.00%) SLA
8 12 (20.00%) WAN
8 12 (20.00%) LAN
8 12 (20.00%) Windows 7
9 11 (18.33%) Blackberry
9 11 (18.33%) VMware
10 10 (16.67%) Finance
11 9 (15.00%) Blackberry Enterprise Server
11 9 (15.00%) MS Exchange
12 8 (13.33%) Incident Management
13 7 (11.67%) Problem Management
13 7 (11.67%) MCP
13 7 (11.67%) Microsoft Certification
13 7 (11.67%) ITIL Certification
13 7 (11.67%) Service Management
14 6 (10.00%) Mitel
14 6 (10.00%) Mac OS
14 6 (10.00%) VMware Infrastructure
15 5 (8.33%) Terminal Services
15 5 (8.33%) Apple
15 5 (8.33%) Change Management
16 4 (6.67%) Firewall

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 24 April 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (15.00%) Blackberry Enterprise Server
1 9 (15.00%) MS Exchange
2 3 (5.00%) IBM Notes
3 2 (3.33%) SharePoint
3 2 (3.33%) Exchange Server 2010
3 2 (3.33%) SharePoint 2010
4 1 (1.67%) Exchange Server 2013
4 1 (1.67%) Exchange Server 2003
Applications
1 21 (35.00%) MS Excel
2 20 (33.33%) MS Office
3 3 (5.00%) MS PowerPoint
Cloud Services
1 1 (1.67%) Office 365
Communications & Networking
1 12 (20.00%) WAN
1 12 (20.00%) LAN
2 4 (6.67%) Firewall
2 4 (6.67%) VPN
3 3 (5.00%) DNS
3 3 (5.00%) TCP/IP
4 2 (3.33%) IP Telephony
5 1 (1.67%) Cisco IOS
5 1 (1.67%) Broadband
5 1 (1.67%) VoIP
5 1 (1.67%) DHCP
5 1 (1.67%) SAN
5 1 (1.67%) Wireless
Database & Business Intelligence
1 1 (1.67%) SQL Server
General
1 10 (16.67%) Finance
2 4 (6.67%) Marketing
3 2 (3.33%) Legal
3 2 (3.33%) Advertising
4 1 (1.67%) Retail
4 1 (1.67%) Telecoms
Miscellaneous
1 11 (18.33%) Blackberry
2 4 (6.67%) NHS
3 3 (5.00%) iPad
3 3 (5.00%) Management Information System
4 2 (3.33%) iPhone
5 1 (1.67%) Foreign Exchange (FX)
Operating Systems
1 39 (65.00%) Windows
2 14 (23.33%) Windows XP
3 12 (20.00%) Windows 7
4 6 (10.00%) Mac OS
5 4 (6.67%) Mac OS X
6 3 (5.00%) Windows Vista
6 3 (5.00%) Windows NT
7 2 (3.33%) Windows Server 2003
7 2 (3.33%) Linux
7 2 (3.33%) Windows Server 2008
8 1 (1.67%) Windows 2000 Server
8 1 (1.67%) Android
8 1 (1.67%) Windows 8
8 1 (1.67%) Windows Server 2012
8 1 (1.67%) Windows Mobile
8 1 (1.67%) AIX
8 1 (1.67%) UNIX
8 1 (1.67%) VMS
8 1 (1.67%) OpenVMS
Processes & Methodologies
1 20 (33.33%) ITIL
2 8 (13.33%) Incident Management
3 7 (11.67%) Problem Management
3 7 (11.67%) Service Management
4 5 (8.33%) Change Management
5 3 (5.00%) Service Delivery
6 2 (3.33%) E-Commerce
6 2 (3.33%) Asset Management
6 2 (3.33%) Time Management
7 1 (1.67%) Technical Analysis
7 1 (1.67%) Investment Management
7 1 (1.67%) Web Design
7 1 (1.67%) Project Management
7 1 (1.67%) Stakeholder Management
Qualifications
1 7 (11.67%) MCP
1 7 (11.67%) Microsoft Certification
1 7 (11.67%) ITIL Certification
2 4 (6.67%) A+ Certification
2 4 (6.67%) MCSE
2 4 (6.67%) Network+ Certification
2 4 (6.67%) Degree
3 2 (3.33%) CCENT
4 1 (1.67%) MCDST
4 1 (1.67%) MCSA
Quality Assurance & Compliance
1 12 (20.00%) SLA
System Software
1 34 (56.67%) Active Directory
2 6 (10.00%) VMware Infrastructure
3 5 (8.33%) Terminal Services
4 3 (5.00%) Hyper-V
5 1 (1.67%) vSphere
5 1 (1.67%) VMware ESX
Vendors
1 24 (40.00%) Microsoft
2 15 (25.00%) Citrix
3 11 (18.33%) VMware
4 6 (10.00%) Mitel
5 5 (8.33%) Apple
6 4 (6.67%) Cisco
7 3 (5.00%) Lotus
8 1 (1.67%) Google
8 1 (1.67%) Cognos
8 1 (1.67%) IBM
8 1 (1.67%) HP
8 1 (1.67%) Red Hat
City, London
Roc Search
Salary: £30000 - £34000 per annum + Bonus, Pension, Benefits
Posted: Yesterday
City, London
Resource Management
Salary: Up To £35,000 + benefits
Posted: 2 days ago
Leatherhead
Hays IT - Uk Posting account
Salary: £28000.00 - £30000.00 per annum
Posted: 22 days ago
Leatherhead
Hays IT - Uk Posting account
Salary: £23000.00 - £25000.00 per annum
Posted: 24 days ago
Leatherhead
Hays IT - Uk Posting account
Salary: £28000.00 - £30000.00 per annum
Posted: 24 days ago