The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Technician
Rank 817 846 821
Rank change year-on-year
+29 -25
Permanent jobs requiring a Service Desk Technician 23 26 17
As % of all permanent IT jobs located in England 0.023% 0.023% 0.015%
As % of the Job Titles category 0.024% 0.024% 0.016%
Number of salaries quoted 21 23 16
Average salary £22,500 £21,000 £21,500
Average salary % change year-on-year
+7.14% -2.32%
90% offered a salary of more than £18,000 £18,050 £18,500
10% offered a salary of more than £27,000 £24,000 £22,500
UK excluding London average salary £22,500 £19,000 £21,500
% change year-on-year
+18.42% -11.62%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category
96074 109197 109157
As % of all permanent IT jobs located in England 94.44% 94.79% 94.29%
Number of salaries quoted 80838 94319 92814
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £27,000 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Technician
UK

Service Desk Technician
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician across the England region as a proportion of the total demand within the Job Titles category.

England Service Desk Technician Jobs Demand Trend

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

England Service Desk Technician Salary Trend

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 22 May 2013.

England Service Desk Technician Salary Histogram

Service Desk Technician
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
South East +12 7 £25,000 +38.88%
London +48 4 £25,000 +4.16%
West Midlands -9 4 £22,000 +20.54%
Yorkshire -15 4 £18,000 -10.00%
South West - 4 £22,500 -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 32 (71.11%) Windows
2 23 (51.11%) Windows XP
3 22 (48.89%) Active Directory
4 18 (40.00%) ITIL
5 13 (28.89%) Microsoft
6 11 (24.44%) MS Excel
6 11 (24.44%) SharePoint
7 10 (22.22%) Blackberry
8 9 (20.00%) Blackberry Enterprise Server
8 9 (20.00%) Intranet
8 9 (20.00%) Change Management
8 9 (20.00%) MS Office
8 9 (20.00%) Problem Management
9 8 (17.78%) Windows Server 2008
9 8 (17.78%) Windows Server 2003
9 8 (17.78%) Legal
9 8 (17.78%) Incident Management
10 7 (15.56%) Mitel
10 7 (15.56%) Finance
10 7 (15.56%) SLA
10 7 (15.56%) HTML
10 7 (15.56%) IIS
10 7 (15.56%) Mac OS
11 6 (13.33%) VoIP
12 5 (11.11%) Sage
12 5 (11.11%) Firewall
12 5 (11.11%) PDA
12 5 (11.11%) Degree
13 4 (8.889%) Identity Management
13 4 (8.889%) Remedy

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (15.56%) HTML
Application Platforms
1 11 (24.44%) SharePoint
2 9 (20.00%) Blackberry Enterprise Server
3 7 (15.56%) IIS
4 4 (8.889%) Lotus Notes
5 3 (6.667%) MS Exchange
6 2 (4.444%) Exchange Server 2003
7 1 (2.222%) Exchange Server 2010
Applications
1 11 (24.44%) MS Excel
2 9 (20.00%) MS Office
Communications & Networking
1 9 (20.00%) Intranet
2 6 (13.33%) VoIP
3 5 (11.11%) Firewall
4 3 (6.667%) TCP/IP
5 2 (4.444%) Broadband
5 2 (4.444%) VPN
6 1 (2.222%) SAN
6 1 (2.222%) DNS
6 1 (2.222%) WAN
6 1 (2.222%) DHCP
6 1 (2.222%) IP Telephony
6 1 (2.222%) IPsec
6 1 (2.222%) DWDM
General
1 8 (17.78%) Legal
2 7 (15.56%) Finance
3 1 (2.222%) Law
3 1 (2.222%) Games
Miscellaneous
1 10 (22.22%) Blackberry
2 5 (11.11%) PDA
3 1 (2.222%) Fat Client
3 1 (2.222%) Mathematics
3 1 (2.222%) Handset
3 1 (2.222%) Thin Client
Operating Systems
1 32 (71.11%) Windows
2 23 (51.11%) Windows XP
3 8 (17.78%) Windows Server 2008
3 8 (17.78%) Windows Server 2003
4 7 (15.56%) Mac OS
5 4 (8.889%) Windows 7
6 1 (2.222%) Windows 8
6 1 (2.222%) UNIX
6 1 (2.222%) Linux
Processes & Methodologies
1 18 (40.00%) ITIL
2 9 (20.00%) Change Management
2 9 (20.00%) Problem Management
3 8 (17.78%) Incident Management
4 4 (8.889%) Identity Management
4 4 (8.889%) Disaster Recovery
5 2 (4.444%) ITIL V3
6 1 (2.222%) Continuous Improvement
6 1 (2.222%) Service Management
6 1 (2.222%) Service Delivery
Programming Languages
1 1 (2.222%) C
1 1 (2.222%) SQL
Qualifications
1 5 (11.11%) Degree
2 3 (6.667%) Microsoft Certification
3 2 (4.444%) MCP
3 2 (4.444%) ITIL Certification
4 1 (2.222%) Cisco Certification
4 1 (2.222%) CCNA
4 1 (2.222%) MCSE
4 1 (2.222%) MCSA
Quality Assurance & Compliance
1 7 (15.56%) SLA
System Software
1 22 (48.89%) Active Directory
2 1 (2.222%) Forefront TMG
2 1 (2.222%) Hyper-V
2 1 (2.222%) XenApp
2 1 (2.222%) XenDesktop
2 1 (2.222%) VMware Infrastructure
Vendors
1 13 (28.89%) Microsoft
2 7 (15.56%) Mitel
3 5 (11.11%) Sage
4 4 (8.889%) Remedy
4 4 (8.889%) Cisco
4 4 (8.889%) Lotus
5 3 (6.667%) Citrix
6 1 (2.222%) SonicWALL
6 1 (2.222%) ProCurve
6 1 (2.222%) Juniper
6 1 (2.222%) NetApp
6 1 (2.222%) HP
6 1 (2.222%) Nortel
6 1 (2.222%) VMware
6 1 (2.222%) CheckPoint