The statistics below represent IT jobs advertised across the England region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Service Desk Technician
UK / England
Rank 809 870 862
Rank change year-on-year
+61 -8
Permanent jobs requiring a Service Desk Technician 18 45 52
As % of all permanent IT jobs located in England 0.023% 0.048% 0.053%
As % of the Job Titles category 0.024% 0.050% 0.055%
Number of salaries quoted 17 36 50
Median salary £19,500 £22,250 £20,369
Median salary % change year-on-year
-12.35% +9.23%
90% offered a salary of more than £19,000 £19,000 £17,650
10% offered a salary of more than £23,300 £32,500 £25,500
UK excluding London median salary £19,500 £21,500 £20,000
% change year-on-year
-9.30% +7.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75025 89999 94835
As % of all permanent IT jobs located in England 96.45% 96.53% 96.70%
Number of salaries quoted 62757 76295 79421
Median salary £47,500 £45,790 £45,000
Median salary % change year-on-year
+3.73% +1.75%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +63 8 £19,500 -22.00% 3
West Midlands +12 3 £20,500 +7.89%
North West -9 3 £19,000 -12.64%
East Midlands +6 2 £21,000 +20.00%
London +53 1 £28,500 -5.00% 2
Yorkshire +27 1 - - 1
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 21 January 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 44 (66.67%) Microsoft
1 44 (66.67%) Active Directory
2 42 (63.64%) Windows
3 23 (34.85%) MS Office
4 21 (31.82%) Windows 7
5 20 (30.30%) ITIL
6 19 (28.79%) Cisco
7 16 (24.24%) VMware
8 12 (18.18%) LAN
9 11 (16.67%) MS Exchange
10 10 (15.15%) Microsoft Certification
10 10 (15.15%) Windows Server
11 9 (13.64%) WAN
11 9 (13.64%) SLA
11 9 (13.64%) MS Excel
12 8 (12.12%) MCP
12 8 (12.12%) CCNA
12 8 (12.12%) Cisco Certification
12 8 (12.12%) Symantec
12 8 (12.12%) Incident Management
12 8 (12.12%) VMware Infrastructure
13 7 (10.61%) Finance
13 7 (10.61%) Internet
13 7 (10.61%) Citrix
13 7 (10.61%) MCSE
14 6 (9.09%) C
14 6 (9.09%) VPN
14 6 (9.09%) Dell
14 6 (9.09%) Service Management
14 6 (9.09%) Wi-Fi

Service Desk Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.67%) MS Exchange
2 4 (6.06%) Exchange Server 2010
3 3 (4.55%) Skype for Business
4 2 (3.03%) Exchange Server 2007
4 2 (3.03%) Exchange Server 2013
5 1 (1.52%) IIS
Applications
1 23 (34.85%) MS Office
2 9 (13.64%) MS Excel
3 1 (1.52%) MS PowerPoint
Business Applications
1 2 (3.03%) Dynamics CRM
2 1 (1.52%) Payment Gateway
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 12 (18.18%) LAN
2 9 (13.64%) WAN
3 7 (10.61%) Internet
4 6 (9.09%) VPN
4 6 (9.09%) Wi-Fi
5 5 (7.58%) TCP/IP
6 4 (6.06%) VoIP
7 3 (4.55%) DHCP
7 3 (4.55%) DNS
7 3 (4.55%) Intranet
8 2 (3.03%) Skype
8 2 (3.03%) Unified Communications
9 1 (1.52%) Cisco Nexus
9 1 (1.52%) Firewall
Database & Business Intelligence
1 1 (1.52%) SQL Server
Development Applications
1 1 (1.52%) JIRA
General
1 7 (10.61%) Finance
2 6 (9.09%) Manufacturing
3 3 (4.55%) Retail
3 3 (4.55%) Telecoms
4 2 (3.03%) Legal
5 1 (1.52%) Law
Libraries, Frameworks & Software Standards
1 1 (1.52%) CSS
1 1 (1.52%) HTML
1 1 (1.52%) HTML5
1 1 (1.52%) jQuery
Miscellaneous
1 6 (9.09%) iPhone
2 5 (7.58%) Chip and PIN
3 4 (6.06%) Analytical Skills
4 3 (4.55%) Artificial Intelligence
4 3 (4.55%) Blackberry
4 3 (4.55%) Driving Licence
4 3 (4.55%) Foreign Exchange (FX)
4 3 (4.55%) Internet of Things
4 3 (4.55%) Robotics
5 2 (3.03%) Management Information System
6 1 (1.52%) AS400
6 1 (1.52%) EMC VNX
6 1 (1.52%) iPad
6 1 (1.52%) Replication
6 1 (1.52%) Smartphone
Operating Systems
1 42 (63.64%) Windows
2 21 (31.82%) Windows 7
3 10 (15.15%) Windows Server
4 5 (7.58%) Windows XP
5 4 (6.06%) Windows Server 2012
6 3 (4.55%) Windows 2000
7 2 (3.03%) Windows 10
7 2 (3.03%) Windows 8
7 2 (3.03%) Windows Server 2008
8 1 (1.52%) Linux
8 1 (1.52%) Windows Server 2003
Processes & Methodologies
1 20 (30.30%) ITIL
2 8 (12.12%) Incident Management
3 6 (9.09%) Service Management
4 5 (7.58%) CAD
5 4 (6.06%) Ticket Management
5 4 (6.06%) Time Management
6 3 (4.55%) ITSM
6 3 (4.55%) Problem Management
7 2 (3.03%) Creative Problem-Solving
7 2 (3.03%) CRM
7 2 (3.03%) Customer Engagement
7 2 (3.03%) Information Security
7 2 (3.03%) ITIL V3
7 2 (3.03%) Mentoring
7 2 (3.03%) Project Management
7 2 (3.03%) Service Delivery
8 1 (1.52%) Migration
8 1 (1.52%) Network Monitoring
8 1 (1.52%) Software Distribution
8 1 (1.52%) Software Licensing
Programming Languages
1 6 (9.09%) C
2 2 (3.03%) SQL
3 1 (1.52%) JavaScript
3 1 (1.52%) PowerShell
Qualifications
1 10 (15.15%) Microsoft Certification
2 8 (12.12%) CCNA
2 8 (12.12%) Cisco Certification
2 8 (12.12%) MCP
3 7 (10.61%) MCSE
4 6 (9.09%) Degree
5 4 (6.06%) MCITP
6 3 (4.55%) MCSA
7 2 (3.03%) A+ Certification
7 2 (3.03%) ITIL Certification
8 1 (1.52%) Security Cleared
Quality Assurance & Compliance
1 9 (13.64%) SLA
2 2 (3.03%) ISO/IEC 27001
System Software
1 44 (66.67%) Active Directory
2 8 (12.12%) VMware Infrastructure
3 4 (6.06%) Virtual Desktop
4 1 (1.52%) vSphere
4 1 (1.52%) XenApp
4 1 (1.52%) XenDesktop
Systems Management
1 2 (3.03%) Backup Exec
1 2 (3.03%) SCCM
Vendors
1 44 (66.67%) Microsoft
2 19 (28.79%) Cisco
3 16 (24.24%) VMware
4 8 (12.12%) Symantec
5 7 (10.61%) Citrix
6 6 (9.09%) Dell
7 5 (7.58%) Polycom
7 5 (7.58%) RedPrairie
7 5 (7.58%) SAP
8 4 (6.06%) Avaya
9 3 (4.55%) Veeam
10 2 (3.03%) Epicor
10 2 (3.03%) Mitel
10 2 (3.03%) Remedy
11 1 (1.52%) EMC
11 1 (1.52%) HP
11 1 (1.52%) LANDesk
11 1 (1.52%) ServiceNow
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