The statistics below represent IT jobs advertised across the England region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 857 905 931
Rank change year-on-year
+48 +26
Permanent jobs requiring a Service Desk Technician 38 43 42
As % of all permanent IT jobs located in England 0.042% 0.042% 0.037%
As % of the Job Titles category 0.043% 0.043% 0.038%
Number of salaries quoted 35 39 36
Median salary £22,500 £22,000 £22,500
Median salary % change year-on-year
+2.27% -2.22%
90% offered a salary of more than £19,000 £18,500 £16,750
10% offered a salary of more than £28,000 £26,000 £32,000
UK excluding London median salary £22,000 £19,500 £22,000
% change year-on-year
+12.82% -11.36%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
87554 99617 109098
As % of all permanent IT jobs located in England 96.39% 96.53% 96.51%
Number of salaries quoted 74678 83101 90011
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 25 June 2016.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire +25 9 £23,000 +21.05% 1
South East +46 8 £25,000 +31.57% 1
West Midlands -18 7 £19,500 -40.00% 1
London +35 6 £24,750 +3.12%
East of England +41 3 £21,000 -19.23%
North West +19 2 £22,000 +18.91% 1
South West +11 2 £19,000 -19.14%
East Midlands +7 2 £30,000 +57.89% 1
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 June 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 60 (82.19%) Active Directory
2 51 (69.86%) Windows
3 34 (46.58%) Microsoft
4 32 (43.84%) MS Office
4 32 (43.84%) Windows 7
5 29 (39.73%) MS Excel
6 27 (36.99%) ITIL
7 20 (27.40%) Windows 8
7 20 (27.40%) Citrix
8 17 (23.29%) Microsoft Certification
8 17 (23.29%) MS Exchange
8 17 (23.29%) Windows Server
9 16 (21.92%) MCSE
10 14 (19.18%) Windows XP
11 12 (16.44%) SLA
12 11 (15.07%) Mentoring
13 9 (12.33%) Time Management
14 8 (10.96%) MS PowerPoint
14 8 (10.96%) Windows Server 2012
15 7 (9.59%) ITIL V3
15 7 (9.59%) MCP
15 7 (9.59%) VMware
15 7 (9.59%) VMware Infrastructure
15 7 (9.59%) PowerShell
16 6 (8.22%) Firewall
16 6 (8.22%) Windows 2000
16 6 (8.22%) TCP/IP
16 6 (8.22%) Symantec
16 6 (8.22%) ITIL Certification
16 6 (8.22%) Office 365

Service Desk Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (23.29%) MS Exchange
2 5 (6.85%) Exchange Server 2013
3 4 (5.48%) Exchange Server 2003
3 4 (5.48%) Exchange Server 2007
4 3 (4.11%) Blackberry Enterprise Server
4 3 (4.11%) SharePoint
5 2 (2.74%) IIS
6 1 (1.37%) Exchange Server 2010
6 1 (1.37%) IBM Notes
6 1 (1.37%) Skype for Business
Applications
1 32 (43.84%) MS Office
2 29 (39.73%) MS Excel
3 8 (10.96%) MS PowerPoint
Cloud Services
1 6 (8.22%) Office 365
Communications & Networking
1 6 (8.22%) Firewall
1 6 (8.22%) TCP/IP
2 5 (6.85%) Wi-Fi
3 4 (5.48%) DHCP
3 4 (5.48%) DNS
3 4 (5.48%) Internet
3 4 (5.48%) IPsec
3 4 (5.48%) L2TP
3 4 (5.48%) LAN
3 4 (5.48%) NetScaler
3 4 (5.48%) Remote Desktop
3 4 (5.48%) SAN
3 4 (5.48%) VLAN
3 4 (5.48%) VPN
4 2 (2.74%) Intranet
4 2 (2.74%) IP Telephony
4 2 (2.74%) WAN
5 1 (1.37%) ADSL
5 1 (1.37%) Unified Communications
Database & Business Intelligence
1 2 (2.74%) SQL Server
General
1 4 (5.48%) Finance
2 3 (4.11%) French Language
2 3 (4.11%) German Language
2 3 (4.11%) Greek Language
2 3 (4.11%) Law
2 3 (4.11%) Retail
2 3 (4.11%) Spanish Language
3 2 (2.74%) Telecoms
4 1 (1.37%) Banking
Miscellaneous
1 6 (8.22%) Analytical Skills
2 5 (6.85%) Management Information System
3 3 (4.11%) Blackberry
4 2 (2.74%) Driving Licence
4 2 (2.74%) Statistics
5 1 (1.37%) Digital Media
5 1 (1.37%) Mathematics
5 1 (1.37%) PMI
5 1 (1.37%) Smartphone
Operating Systems
1 51 (69.86%) Windows
2 32 (43.84%) Windows 7
3 20 (27.40%) Windows 8
4 17 (23.29%) Windows Server
5 14 (19.18%) Windows XP
6 8 (10.96%) Windows Server 2012
7 6 (8.22%) Windows 2000
8 5 (6.85%) Linux
8 5 (6.85%) Windows 10
9 4 (5.48%) Windows Server 2008
10 2 (2.74%) Mac OS X
11 1 (1.37%) Android
11 1 (1.37%) Apple iOS
11 1 (1.37%) Mac OS
11 1 (1.37%) Unix
11 1 (1.37%) Windows Server 2003
11 1 (1.37%) Windows Vista
Processes & Methodologies
1 27 (36.99%) ITIL
2 11 (15.07%) Mentoring
3 9 (12.33%) Time Management
4 7 (9.59%) ITIL V3
5 4 (5.48%) Incident Management
5 4 (5.48%) ITSM
5 4 (5.48%) Migration
5 4 (5.48%) Multi-Factor Authentication
5 4 (5.48%) Two-Factor Authentication
6 3 (4.11%) Service Desk Management
6 3 (4.11%) Workflow
6 3 (4.11%) Workflow Management
7 2 (2.74%) Analytics
7 2 (2.74%) Business Continuity
7 2 (2.74%) Data Analysis
7 2 (2.74%) Data Protection
7 2 (2.74%) Mobile Device Management
7 2 (2.74%) Password Management
7 2 (2.74%) Problem Management
7 2 (2.74%) Ticket Management
Programming Languages
1 7 (9.59%) PowerShell
2 2 (2.74%) Java
2 2 (2.74%) SQL
3 1 (1.37%) C
3 1 (1.37%) Shell Script
Qualifications
1 17 (23.29%) Microsoft Certification
2 16 (21.92%) MCSE
3 7 (9.59%) MCP
4 6 (8.22%) ITIL Certification
5 5 (6.85%) CCNA
5 5 (6.85%) Cisco Certification
5 5 (6.85%) Degree
5 5 (6.85%) MCITP
6 4 (5.48%) MCSA
6 4 (5.48%) Network+ Certification
7 3 (4.11%) A+ Certification
8 2 (2.74%) ITIL Foundation Certificate
9 1 (1.37%) GNVQ
9 1 (1.37%) HNC
9 1 (1.37%) MCDST
9 1 (1.37%) PMI Certification
Quality Assurance & Compliance
1 12 (16.44%) SLA
System Software
1 60 (82.19%) Active Directory
2 7 (9.59%) VMware Infrastructure
3 5 (6.85%) Hyper-V
4 4 (5.48%) VMware ESX
4 4 (5.48%) XenApp
4 4 (5.48%) XenDesktop
5 1 (1.37%) Terminal Services
5 1 (1.37%) Virtual Desktop
5 1 (1.37%) vSphere
Systems Management
1 4 (5.48%) Backup Exec
1 4 (5.48%) Norton AntiVirus
2 3 (4.11%) SCCM
3 1 (1.37%) Nagios
3 1 (1.37%) SCOM
Vendors
1 34 (46.58%) Microsoft
2 20 (27.40%) Citrix
3 7 (9.59%) VMware
4 6 (8.22%) Symantec
5 5 (6.85%) HP
5 5 (6.85%) SonicWALL
6 4 (5.48%) AVG
6 4 (5.48%) EMC
6 4 (5.48%) Kaseya
6 4 (5.48%) Kaspersky
6 4 (5.48%) NetApp
6 4 (5.48%) Ruckus Wireless
6 4 (5.48%) Sophos
7 3 (4.11%) Bloomberg
7 3 (4.11%) Reuters
8 2 (2.74%) Cisco
8 2 (2.74%) FactSet
8 2 (2.74%) Fidessa
9 1 (1.37%) Acronis
9 1 (1.37%) SolarWinds
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