The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 871 829 879
Rank change year-on-year
-42 +50
Permanent jobs requiring a Service Desk Technician 31 27 18
As % of all permanent IT jobs located in England 0.027% 0.026% 0.015%
As % of the Job Titles category 0.029% 0.027% 0.016%
Number of salaries quoted 27 25 17
Average salary £23,000 £22,500 £21,500
Average salary % change year-on-year
+2.22% +4.65%
90% offered a salary of more than £18,865 £18,000 £18,000
10% offered a salary of more than £32,200 £27,300 £25,400
UK excluding London average salary £22,250 £22,250 £19,500
% change year-on-year
- +14.10%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106804 98560 112219
As % of all permanent IT jobs located in England 94.50% 94.70% 94.81%
Number of salaries quoted 87442 82989 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Technician
UK

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 18 April 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -49 8 £24,000 -10.28% 1
South East -16 6 £25,000 -3.84% 1
Yorkshire -37 4 £18,750 +4.16%
North West - 4 £25,500 -
East of England - 4 £22,000 - 1
East Midlands - 3 £22,500 -
West Midlands +3 2 £19,776 -10.11%
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 37 (64.91%) Windows
2 33 (57.89%) Active Directory
3 23 (40.35%) Microsoft
4 21 (36.84%) MS Excel
5 20 (35.09%) ITIL
6 18 (31.58%) MS Office
7 15 (26.32%) Citrix
8 13 (22.81%) Windows XP
9 12 (21.05%) LAN
9 12 (21.05%) WAN
9 12 (21.05%) Windows 7
10 11 (19.30%) VMware
11 10 (17.54%) SLA
11 10 (17.54%) Blackberry
12 9 (15.79%) Blackberry Enterprise Server
12 9 (15.79%) Finance
13 8 (14.04%) MS Exchange
13 8 (14.04%) Incident Management
14 7 (12.28%) Problem Management
14 7 (12.28%) MCP
14 7 (12.28%) Service Management
14 7 (12.28%) Microsoft Certification
14 7 (12.28%) ITIL Certification
15 6 (10.53%) Mitel
15 6 (10.53%) Mac OS
15 6 (10.53%) VMware Infrastructure
16 5 (8.77%) Terminal Services
16 5 (8.77%) Apple
16 5 (8.77%) Change Management
17 4 (7.02%) Firewall

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (15.79%) Blackberry Enterprise Server
2 8 (14.04%) MS Exchange
3 3 (5.26%) IBM Notes
4 2 (3.51%) SharePoint
4 2 (3.51%) SharePoint 2010
4 2 (3.51%) Exchange Server 2010
5 1 (1.75%) Exchange Server 2003
5 1 (1.75%) Exchange Server 2013
Applications
1 21 (36.84%) MS Excel
2 18 (31.58%) MS Office
3 3 (5.26%) MS PowerPoint
Cloud Services
1 1 (1.75%) Office 365
Communications & Networking
1 12 (21.05%) LAN
1 12 (21.05%) WAN
2 4 (7.02%) Firewall
2 4 (7.02%) VPN
3 3 (5.26%) DNS
3 3 (5.26%) TCP/IP
4 1 (1.75%) Cisco IOS
4 1 (1.75%) IP Telephony
4 1 (1.75%) Broadband
4 1 (1.75%) VoIP
4 1 (1.75%) DHCP
4 1 (1.75%) SAN
4 1 (1.75%) Wireless
Database & Business Intelligence
1 1 (1.75%) SQL Server
General
1 9 (15.79%) Finance
2 3 (5.26%) Marketing
3 2 (3.51%) Legal
3 2 (3.51%) Advertising
4 1 (1.75%) Retail
4 1 (1.75%) Telecoms
Miscellaneous
1 10 (17.54%) Blackberry
2 4 (7.02%) NHS
3 3 (5.26%) Management Information System
4 2 (3.51%) iPad
5 1 (1.75%) iPhone
5 1 (1.75%) Foreign Exchange (FX)
Operating Systems
1 37 (64.91%) Windows
2 13 (22.81%) Windows XP
3 12 (21.05%) Windows 7
4 6 (10.53%) Mac OS
5 4 (7.02%) Mac OS X
6 3 (5.26%) Windows NT
7 2 (3.51%) Windows Server 2003
7 2 (3.51%) Linux
7 2 (3.51%) Windows Server 2008
7 2 (3.51%) Windows Vista
8 1 (1.75%) Windows Mobile
8 1 (1.75%) Windows 8
8 1 (1.75%) Windows Server 2012
8 1 (1.75%) Android
8 1 (1.75%) Windows 2000 Server
8 1 (1.75%) UNIX
8 1 (1.75%) AIX
8 1 (1.75%) VMS
8 1 (1.75%) OpenVMS
Processes & Methodologies
1 20 (35.09%) ITIL
2 8 (14.04%) Incident Management
3 7 (12.28%) Problem Management
3 7 (12.28%) Service Management
4 5 (8.77%) Change Management
5 3 (5.26%) Service Delivery
6 2 (3.51%) E-Commerce
6 2 (3.51%) Time Management
7 1 (1.75%) Investment Management
7 1 (1.75%) Asset Management
7 1 (1.75%) Web Design
7 1 (1.75%) Technical Analysis
7 1 (1.75%) Project Management
7 1 (1.75%) Stakeholder Management
Qualifications
1 7 (12.28%) MCP
1 7 (12.28%) Microsoft Certification
1 7 (12.28%) ITIL Certification
2 4 (7.02%) Network+ Certification
2 4 (7.02%) A+ Certification
2 4 (7.02%) MCSE
2 4 (7.02%) Degree
3 2 (3.51%) CCENT
4 1 (1.75%) MCDST
4 1 (1.75%) MCSA
Quality Assurance & Compliance
1 10 (17.54%) SLA
System Software
1 33 (57.89%) Active Directory
2 6 (10.53%) VMware Infrastructure
3 5 (8.77%) Terminal Services
4 2 (3.51%) Hyper-V
5 1 (1.75%) VMware ESX
5 1 (1.75%) vSphere
Vendors
1 23 (40.35%) Microsoft
2 15 (26.32%) Citrix
3 11 (19.30%) VMware
4 6 (10.53%) Mitel
5 5 (8.77%) Apple
6 4 (7.02%) Cisco
7 3 (5.26%) Lotus
8 1 (1.75%) Google
8 1 (1.75%) Cognos
8 1 (1.75%) HP
8 1 (1.75%) IBM
8 1 (1.75%) Red Hat
City, London
Roc Search
Salary: £30000 - £34000 per annum + Bonus, Pension, Benefits
Posted: 3 days ago
Leatherhead
Hays IT - Uk Posting account
Salary: £28000.00 - £30000.00 per annum
Posted: 16 days ago