The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 867 888 880
Rank change year-on-year
+21 -8
Permanent jobs requiring a Service Desk Technician 42 41 37
As % of all permanent IT jobs located in England 0.044% 0.041% 0.038%
As % of the Job Titles category 0.046% 0.043% 0.039%
Number of salaries quoted 35 39 31
Average salary £25,000 £21,500 £21,000
Average salary % change year-on-year
+16.27% +2.38%
90% offered a salary of more than £19,000 £18,000 £17,000
10% offered a salary of more than £30,000 £25,500 £31,500
UK excluding London average salary £22,000 £20,000 £21,000
% change year-on-year
+10.00% -4.76%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 10 February 2016.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 12 £30,000 +39.53% 1
South East +19 10 £25,000 +2.04% 3
South West -11 6 £21,500 -7.52% 1
East of England -1 4 £25,000 +38.88%
Yorkshire - 4 £22,000 - 2
West Midlands -17 3 £19,000 -6.72% 1
North West +20 2 £21,750 +20.83% 1
East Midlands +3 1 £17,500 -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 63 (71.59%) Active Directory
2 60 (68.18%) Windows
3 45 (51.14%) MS Office
4 39 (44.32%) Windows 7
5 36 (40.91%) Microsoft
6 35 (39.77%) MS Excel
7 33 (37.50%) MS Exchange
8 31 (35.23%) Citrix
9 28 (31.82%) ITIL
9 28 (31.82%) Windows Server 2008
10 26 (29.55%) Windows Server 2012
11 19 (21.59%) Windows 8
11 19 (21.59%) VPN
12 18 (20.45%) Exchange Server 2010
13 17 (19.32%) Firewall
13 17 (19.32%) Exchange Server 2007
13 17 (19.32%) VMware Infrastructure
13 17 (19.32%) VMware
14 16 (18.18%) Migration
14 16 (18.18%) Mac OS
14 16 (18.18%) LAN
15 15 (17.05%) Data Centre
16 14 (15.91%) Skype for Business
16 14 (15.91%) XenApp
17 13 (14.77%) VLAN
17 13 (14.77%) IPsec
18 12 (13.64%) Windows XP
18 12 (13.64%) Windows Server
19 9 (10.23%) Finance
19 9 (10.23%) SLA

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (37.50%) MS Exchange
2 18 (20.45%) Exchange Server 2010
3 17 (19.32%) Exchange Server 2007
4 14 (15.91%) Skype for Business
5 5 (5.68%) Exchange Server 2013
6 3 (3.41%) SharePoint
7 2 (2.27%) Exchange Server 2003
8 1 (1.14%) Blackberry Enterprise Server
8 1 (1.14%) CMS
8 1 (1.14%) IBM Notes
Applications
1 45 (51.14%) MS Office
2 35 (39.77%) MS Excel
3 3 (3.41%) MS Visio
4 1 (1.14%) MS PowerPoint
Cloud Services
1 9 (10.23%) Office 365
Communications & Networking
1 19 (21.59%) VPN
2 17 (19.32%) Firewall
3 16 (18.18%) LAN
4 13 (14.77%) IPsec
4 13 (14.77%) VLAN
5 8 (9.09%) TCP/IP
6 7 (7.95%) Internet
6 7 (7.95%) Remote Desktop
7 6 (6.82%) DHCP
7 6 (6.82%) DNS
7 6 (6.82%) IP Telephony
8 4 (4.55%) Wireless
9 3 (3.41%) Structured Cabling
9 3 (3.41%) Unified Communications
9 3 (3.41%) WAN
10 2 (2.27%) SSL
11 1 (1.14%) Cisco ASA
11 1 (1.14%) Cisco Wireless
Database & Business Intelligence
1 3 (3.41%) SQL Server
General
1 9 (10.23%) Finance
2 6 (6.82%) Retail
3 3 (3.41%) Law
3 3 (3.41%) Telecoms
4 2 (2.27%) Japanese Language
4 2 (2.27%) Pharmaceutical
5 1 (1.14%) Billing
5 1 (1.14%) Marketing
Miscellaneous
1 15 (17.05%) Data Centre
2 6 (6.82%) Fat Client
2 6 (6.82%) Thin Client
3 5 (5.68%) Driving Licence
3 5 (5.68%) Management Information System
4 4 (4.55%) Analytical Skills
4 4 (4.55%) Blackberry
5 3 (3.41%) Social Media
6 1 (1.14%) Digital Media
6 1 (1.14%) Statistics
Operating Systems
1 60 (68.18%) Windows
2 39 (44.32%) Windows 7
3 28 (31.82%) Windows Server 2008
4 26 (29.55%) Windows Server 2012
5 19 (21.59%) Windows 8
6 16 (18.18%) Mac OS
7 12 (13.64%) Windows Server
7 12 (13.64%) Windows XP
8 4 (4.55%) Windows Mobile
8 4 (4.55%) Windows Server 2003
9 3 (3.41%) Unix
9 3 (3.41%) Windows Vista
10 2 (2.27%) Linux
11 1 (1.14%) Mac OS X
Processes & Methodologies
1 28 (31.82%) ITIL
2 16 (18.18%) Migration
3 7 (7.95%) Mentoring
4 4 (4.55%) Disaster Recovery
4 4 (4.55%) ITIL V3
4 4 (4.55%) Logistics
4 4 (4.55%) Ticket Management
5 3 (3.41%) Analytics
5 3 (3.41%) Customer Engagement
5 3 (3.41%) Incident Management
5 3 (3.41%) Password Management
5 3 (3.41%) Problem Management
6 2 (2.27%) Business Continuity
6 2 (2.27%) Business Intelligence
6 2 (2.27%) CRM
6 2 (2.27%) ITSM
6 2 (2.27%) Presales
6 2 (2.27%) Service Delivery
6 2 (2.27%) Service Management
6 2 (2.27%) Time Management
Programming Languages
1 4 (4.55%) Java
2 3 (3.41%) Shell Script
3 1 (1.14%) R
Qualifications
1 7 (7.95%) Cisco Certification
2 5 (5.68%) CCNA
2 5 (5.68%) Degree
2 5 (5.68%) Microsoft Certification
3 3 (3.41%) ITIL Foundation Certificate
3 3 (3.41%) MCP
4 2 (2.27%) HND
4 2 (2.27%) MCTS
5 1 (1.14%) ITIL Certification
5 1 (1.14%) SC Cleared
5 1 (1.14%) Security Cleared
Quality Assurance & Compliance
1 9 (10.23%) SLA
System Software
1 63 (71.59%) Active Directory
2 17 (19.32%) VMware Infrastructure
3 14 (15.91%) XenApp
4 2 (2.27%) vSphere
5 1 (1.14%) Terminal Services
Systems Management
1 2 (2.27%) Backup Exec
1 2 (2.27%) SCCM
Vendors
1 36 (40.91%) Microsoft
2 31 (35.23%) Citrix
3 17 (19.32%) VMware
4 6 (6.82%) Cisco
5 4 (4.55%) Bloomberg
5 4 (4.55%) Reuters
6 3 (3.41%) Adobe
6 3 (3.41%) Avaya
6 3 (3.41%) Mitel
7 2 (2.27%) arcserve
7 2 (2.27%) Juniper
7 2 (2.27%) Siemens
7 2 (2.27%) WatchGuard
8 1 (1.14%) Apple
8 1 (1.14%) Google
8 1 (1.14%) HP
8 1 (1.14%) Lotus
8 1 (1.14%) SonicWALL
8 1 (1.14%) Symantec
8 1 (1.14%) Wyse
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Tewkesbury, Gloucestershire
Connectus
Salary: £26000 - £30000 per annum + benefits
Posted: 5 days ago
High Wycombe, Buckinghamshire
FT Select
Salary: From £24,000 to £26,000 per annum plus benefits
Posted: 6 days ago
Wolverhampton, West Midlands (County)
EDM Group
Salary: Up to £26,000 per annum Depending on Experience
Posted: 12 days ago
London
Hays London City Cheapside
Salary: £27000.00 per annum
Posted: 20 days ago
Basingstoke
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum + full training, parking, pension, etc
Posted: 21 days ago