The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 819 837 843
Rank change year-on-year
+18 +6
Permanent jobs requiring a Service Desk Technician 57 21 17
As % of all permanent IT jobs located in England 0.053% 0.021% 0.016%
As % of the Job Titles category 0.057% 0.022% 0.017%
Number of salaries quoted 55 19 16
Average salary £24,000 £23,500 £19,500
Average salary % change year-on-year
+2.12% +20.51%
90% offered a salary of more than £16,500 £16,850 £18,000
10% offered a salary of more than £25,800 £35,000 £26,250
UK excluding London average salary £23,000 £22,500 £19,000
% change year-on-year
+2.22% +18.42%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100800 96348 100910
As % of all permanent IT jobs located in England 94.54% 94.58% 95.23%
Number of salaries quoted 83439 80857 86766
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 31 October 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England -9 14 £23,000 -6.12% 1
North West -12 14 £25,000 +18.34% 2
London +20 10 £24,000 -14.28% 1
South East -8 10 £17,000 -22.72% 1
West Midlands -18 4 £26,750 -6.14%
Yorkshire - 2 £20,000 - 1
East Midlands - 2 £19,500 - 1
South West - 1 £22,500 - 1
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 51 (64.56%) Windows
2 43 (54.43%) Active Directory
3 37 (46.84%) Microsoft
4 30 (37.97%) MS Office
5 28 (35.44%) ITIL
6 22 (27.85%) MS Excel
7 19 (24.05%) SLA
8 16 (20.25%) MS Exchange
9 14 (17.72%) Blackberry
10 11 (13.92%) Windows 7
11 10 (12.66%) Firewall
11 10 (12.66%) Incident Management
12 9 (11.39%) Mitel
12 9 (11.39%) ITIL Certification
13 8 (10.13%) Windows XP
13 8 (10.13%) Citrix
13 8 (10.13%) Degree
14 7 (8.86%) VMware
15 6 (7.59%) Blackberry Enterprise Server
15 6 (7.59%) ISO 9001
15 6 (7.59%) SharePoint
15 6 (7.59%) MCP
15 6 (7.59%) Disaster Recovery
15 6 (7.59%) Lync
15 6 (7.59%) Software Distribution
16 5 (6.33%) Windows Server 2012
16 5 (6.33%) Software Asset Management
16 5 (6.33%) Asset Management
16 5 (6.33%) Problem Management
16 5 (6.33%) VMware Infrastructure

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (20.25%) MS Exchange
2 6 (7.59%) Blackberry Enterprise Server
2 6 (7.59%) SharePoint
2 6 (7.59%) Lync
3 4 (5.06%) IBM Notes
3 4 (5.06%) Exchange Server 2003
4 3 (3.80%) Exchange Server 2010
5 1 (1.27%) Exchange Server 2013
5 1 (1.27%) Exchange Server 2007
Applications
1 30 (37.97%) MS Office
2 22 (27.85%) MS Excel
3 1 (1.27%) MS PowerPoint
Cloud Services
1 2 (2.53%) Office 365
2 1 (1.27%) Cloud Computing
Communications & Networking
1 10 (12.66%) Firewall
2 4 (5.06%) LAN
2 4 (5.06%) WAN
3 3 (3.80%) Wi-Fi
4 2 (2.53%) Wireless
4 2 (2.53%) Structured Cabling
4 2 (2.53%) DNS
4 2 (2.53%) SAN
5 1 (1.27%) Internet
5 1 (1.27%) L2TP
5 1 (1.27%) DHCP
5 1 (1.27%) Ethernet
5 1 (1.27%) VPN
5 1 (1.27%) ADSL
5 1 (1.27%) VoIP
5 1 (1.27%) IPsec
5 1 (1.27%) VLAN
5 1 (1.27%) NetScaler
Database & Business Intelligence
1 3 (3.80%) SQL Server
2 1 (1.27%) SQL Server 2012
General
1 4 (5.06%) Finance
1 4 (5.06%) Retail
2 3 (3.80%) Advertising
3 2 (2.53%) Marketing
4 1 (1.27%) Pharmaceutical
4 1 (1.27%) Back Office
4 1 (1.27%) Telecoms
4 1 (1.27%) Law
4 1 (1.27%) Legal
4 1 (1.27%) Manufacturing
Miscellaneous
1 14 (17.72%) Blackberry
2 4 (5.06%) Kindle
3 3 (3.80%) Analytical Skills
3 3 (3.80%) iPad
4 2 (2.53%) Fat Client
4 2 (2.53%) Thin Client
5 1 (1.27%) NHS
5 1 (1.27%) Management Information System
5 1 (1.27%) Video Conferencing
Operating Systems
1 51 (64.56%) Windows
2 11 (13.92%) Windows 7
3 8 (10.13%) Windows XP
4 5 (6.33%) Windows Server 2008
4 5 (6.33%) Windows Server 2012
5 3 (3.80%) Windows 8
5 3 (3.80%) Mac OS
5 3 (3.80%) Windows Server 2003
6 2 (2.53%) Windows Mobile
6 2 (2.53%) Mac OS X
7 1 (1.27%) Linux
7 1 (1.27%) Windows 2000
Processes & Methodologies
1 28 (35.44%) ITIL
2 10 (12.66%) Incident Management
3 6 (7.59%) Software Distribution
3 6 (7.59%) Disaster Recovery
4 5 (6.33%) Asset Management
4 5 (6.33%) Problem Management
4 5 (6.33%) Software Asset Management
5 3 (3.80%) Change Management
5 3 (3.80%) Line Management
6 2 (2.53%) Time Management
6 2 (2.53%) Logistics
6 2 (2.53%) Project Management
7 1 (1.27%) Service Management
7 1 (1.27%) PRINCE2
7 1 (1.27%) E-Commerce
7 1 (1.27%) Information Security
7 1 (1.27%) Continuous Improvement
7 1 (1.27%) Mentoring
7 1 (1.27%) Coaching
7 1 (1.27%) Kalman Filter
Programming Languages
1 3 (3.80%) SQL
2 1 (1.27%) PowerShell
Qualifications
1 9 (11.39%) ITIL Certification
2 8 (10.13%) Degree
3 6 (7.59%) MCP
4 5 (6.33%) Microsoft Certification
5 3 (3.80%) A+ Certification
5 3 (3.80%) MCSE
5 3 (3.80%) Network+ Certification
6 2 (2.53%) CCNA
6 2 (2.53%) Cisco Certification
7 1 (1.27%) MCSA
7 1 (1.27%) MCTS
7 1 (1.27%) MCITP
Quality Assurance & Compliance
1 19 (24.05%) SLA
2 6 (7.59%) ISO 9001
System Software
1 43 (54.43%) Active Directory
2 5 (6.33%) VMware Infrastructure
3 3 (3.80%) XenApp
4 2 (2.53%) Hyper-V
4 2 (2.53%) Terminal Services
5 1 (1.27%) VMware ESX
5 1 (1.27%) XenDesktop
Systems Management
1 4 (5.06%) Backup Exec
2 3 (3.80%) SCCM
3 2 (2.53%) Norton AntiVirus
Vendors
1 37 (46.84%) Microsoft
2 9 (11.39%) Mitel
3 8 (10.13%) Citrix
4 7 (8.86%) VMware
5 4 (5.06%) Lotus
6 3 (3.80%) Apple
6 3 (3.80%) Symantec
6 3 (3.80%) Cisco
7 2 (2.53%) Kaspersky
7 2 (2.53%) Veeam
7 2 (2.53%) HP
8 1 (1.27%) Dell
8 1 (1.27%) EMC
8 1 (1.27%) Remedy
8 1 (1.27%) McAfee
8 1 (1.27%) Sophos
8 1 (1.27%) Kaseya
8 1 (1.27%) AVG
8 1 (1.27%) Ruckus Wireless
8 1 (1.27%) NetApp
Chelmsford
Hays IT - Uk Posting account
Salary: £13500.00 per annum
Posted: 7 hours ago
Bournemouth, Dorset
Arts University Bournemouth
Posted: 2 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Southampton
Spectrum IT
Salary: £15000 - £20000 per annum + Benefits
Posted: 15 days ago
Newton-Le-Willows
Networx Recruitment
Salary: £10,000 - £15,000 per year
Posted: 16 days ago
Chesterfield
Hays IT - Uk Posting account
Salary: £19500.00 per annum
Posted: 18 days ago