The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 838 837 853
Rank change year-on-year
-1 +16
Permanent jobs requiring a Service Desk Technician 42 20 21
As % of all permanent IT jobs located in England 0.040% 0.020% 0.019%
As % of the Job Titles category 0.042% 0.021% 0.020%
Number of salaries quoted 40 16 19
Average salary £25,000 £23,500 £22,500
Average salary % change year-on-year
+6.38% +4.44%
90% offered a salary of more than £18,750 £15,100 £18,950
10% offered a salary of more than £27,500 £27,500 £27,600
UK excluding London average salary £25,000 £23,000 £18,975
% change year-on-year
+8.69% +21.21%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99490 94619 104632
As % of all permanent IT jobs located in England 94.45% 94.32% 95.30%
Number of salaries quoted 81521 79375 89786
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 1 October 2014.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England - 13 £23,000 - 2
South East +5 8 £19,250 -16.30% 1
North West -4 8 £25,000 +18.34%
London +1 7 £23,000 -16.36% 2
West Midlands -18 3 £27,500 +14.58%
South West -15 1 £22,500 - 1
Yorkshire - 1 £23,000 -
East Midlands - 1 - -
Service Desk Technician
UK

Service Desk Technician
Top 30 Related IT Skills in England

For the 6 months to 1 October 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 52 (64.20%) Windows
2 45 (55.56%) Microsoft
3 38 (46.91%) Active Directory
4 36 (44.44%) MS Office
5 27 (33.33%) ITIL
6 26 (32.10%) MS Excel
7 20 (24.69%) SLA
8 15 (18.52%) MS Exchange
8 15 (18.52%) Windows 7
9 14 (17.28%) Blackberry
10 13 (16.05%) Citrix
10 13 (16.05%) Finance
11 10 (12.35%) Firewall
11 10 (12.35%) MCP
11 10 (12.35%) Windows XP
12 9 (11.11%) VMware
12 9 (11.11%) Incident Management
13 8 (9.88%) Lotus
13 8 (9.88%) IBM Notes
14 7 (8.64%) LAN
14 7 (8.64%) ITIL Certification
14 7 (8.64%) Asset Management
14 7 (8.64%) iPad
15 6 (7.41%) Microsoft Certification
15 6 (7.41%) Disaster Recovery
15 6 (7.41%) WAN
16 5 (6.17%) ISO 9001
16 5 (6.17%) SharePoint
16 5 (6.17%) Blackberry Enterprise Server
16 5 (6.17%) A+ Certification

Service Desk Technician
Top Related IT Skills in England by Category

For the 6 months to 1 October 2014, IT jobs across the England region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.52%) MS Exchange
2 8 (9.88%) IBM Notes
3 5 (6.17%) SharePoint
3 5 (6.17%) Blackberry Enterprise Server
4 4 (4.94%) Exchange Server 2003
4 4 (4.94%) Lync
5 3 (3.70%) Exchange Server 2010
6 1 (1.23%) Exchange Server 2007
6 1 (1.23%) Exchange Server 2013
Applications
1 36 (44.44%) MS Office
2 26 (32.10%) MS Excel
3 5 (6.17%) MS PowerPoint
Cloud Services
1 3 (3.70%) Office 365
Communications & Networking
1 10 (12.35%) Firewall
2 7 (8.64%) LAN
3 6 (7.41%) WAN
4 2 (2.47%) Wi-Fi
4 2 (2.47%) IP Telephony
4 2 (2.47%) VPN
5 1 (1.23%) ADSL
5 1 (1.23%) DNS
5 1 (1.23%) TCP/IP
5 1 (1.23%) VoIP
5 1 (1.23%) L2TP
5 1 (1.23%) SAN
5 1 (1.23%) Internet
5 1 (1.23%) IPsec
5 1 (1.23%) NetScaler
5 1 (1.23%) VLAN
Database & Business Intelligence
1 2 (2.47%) SQL Server
2 1 (1.23%) SQL Server 2012
General
1 13 (16.05%) Finance
2 5 (6.17%) Marketing
3 3 (3.70%) Advertising
4 1 (1.23%) Pharmaceutical
4 1 (1.23%) Retail
4 1 (1.23%) Telecoms
4 1 (1.23%) Law
4 1 (1.23%) Legal
Miscellaneous
1 14 (17.28%) Blackberry
2 7 (8.64%) iPad
3 3 (3.70%) Kindle
4 2 (2.47%) iPhone
5 1 (1.23%) NHS
5 1 (1.23%) Thin Client
5 1 (1.23%) Management Information System
5 1 (1.23%) Video Conferencing
5 1 (1.23%) Fat Client
5 1 (1.23%) Analytical Skills
Operating Systems
1 52 (64.20%) Windows
2 15 (18.52%) Windows 7
3 10 (12.35%) Windows XP
4 5 (6.17%) Mac OS X
4 5 (6.17%) Windows Server 2008
4 5 (6.17%) Windows Server 2012
5 3 (3.70%) Windows Server 2003
5 3 (3.70%) Windows Vista
6 2 (2.47%) Windows 8
7 1 (1.23%) AIX
7 1 (1.23%) Linux
7 1 (1.23%) Windows 2000
Processes & Methodologies
1 27 (33.33%) ITIL
2 9 (11.11%) Incident Management
3 7 (8.64%) Asset Management
4 6 (7.41%) Disaster Recovery
5 5 (6.17%) Software Asset Management
6 4 (4.94%) Software Distribution
6 4 (4.94%) Problem Management
6 4 (4.94%) Service Management
7 3 (3.70%) Time Management
8 2 (2.47%) Project Management
9 1 (1.23%) PRINCE2
9 1 (1.23%) Information Security
9 1 (1.23%) Mentoring
9 1 (1.23%) Coaching
Programming Languages
1 1 (1.23%) SQL
1 1 (1.23%) PowerShell
Qualifications
1 10 (12.35%) MCP
2 7 (8.64%) ITIL Certification
3 6 (7.41%) Microsoft Certification
4 5 (6.17%) A+ Certification
4 5 (6.17%) Network+ Certification
5 4 (4.94%) MCSE
6 3 (3.70%) Degree
7 2 (2.47%) MCSA
8 1 (1.23%) Cisco Certification
8 1 (1.23%) CCNA
8 1 (1.23%) MCTS
8 1 (1.23%) MCITP
Quality Assurance & Compliance
1 20 (24.69%) SLA
2 5 (6.17%) ISO 9001
System Software
1 38 (46.91%) Active Directory
2 5 (6.17%) VMware Infrastructure
3 4 (4.94%) Hyper-V
4 3 (3.70%) Terminal Services
5 2 (2.47%) XenApp
6 1 (1.23%) VMware ESX
6 1 (1.23%) XenDesktop
Systems Management
1 3 (3.70%) Backup Exec
2 2 (2.47%) SCCM
3 1 (1.23%) Norton AntiVirus
Vendors
1 45 (55.56%) Microsoft
2 13 (16.05%) Citrix
3 9 (11.11%) VMware
4 8 (9.88%) Lotus
5 5 (6.17%) Mitel
6 4 (4.94%) HP
7 3 (3.70%) Cisco
8 2 (2.47%) Kaspersky
8 2 (2.47%) Symantec
8 2 (2.47%) Apple
9 1 (1.23%) Dell
9 1 (1.23%) EMC
9 1 (1.23%) NetApp
9 1 (1.23%) Remedy
9 1 (1.23%) McAfee
9 1 (1.23%) Sophos
9 1 (1.23%) Red Hat
9 1 (1.23%) Veeam
9 1 (1.23%) Kaseya
9 1 (1.23%) SonicWALL
Cambridge, Cambridgeshire
Deerfoot IT Resources Ltd
Salary: £20000 - £26000 per annum + bens
Posted: 2 days ago
City of London
Argyll Scott
Salary: £20000 - £22000 per annum + Benefits
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 6 days ago
Cambridge
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 20 days ago