The statistics below represent IT jobs advertised across the England region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 876 888 916
Rank change year-on-year
+12 +28
Permanent jobs requiring a Service Desk Technician 29 46 43
As % of all permanent IT jobs located in England 0.030% 0.045% 0.039%
As % of the Job Titles category 0.031% 0.046% 0.040%
Number of salaries quoted 28 37 37
Median salary £22,750 £20,375 £22,000
Median salary % change year-on-year
+11.65% -7.38%
90% offered a salary of more than £17,850 £18,500 £16,800
10% offered a salary of more than £30,000 £26,000 £32,000
UK excluding London median salary £22,500 £19,000 £21,000
% change year-on-year
+18.42% -9.52%
Service Desk Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92453 99453 107485
As % of all permanent IT jobs located in England 96.32% 96.54% 96.48%
Number of salaries quoted 78542 81989 87997
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in England

Service Desk Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the England region.

Service Desk Technician Salary Trend in England

Service Desk Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Technician across the England region over the 3 months to 5 May 2016.

Service Desk Technician Salary Histogram in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +17 9 £22,500 +18.42%
West Midlands -11 8 £23,500 -12.96%
East Midlands +18 3 £30,000 +36.36%
London +6 3 £23,250 +1.08%
Yorkshire +6 3 £23,000 +24.32%
South West +1 3 £19,000 -6.74%
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 May 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Technician in the job title.

1 58 (79.45%) Active Directory
2 53 (72.60%) Windows
3 36 (49.32%) Windows 7
4 34 (46.58%) MS Office
5 32 (43.84%) Microsoft
6 31 (42.47%) MS Excel
7 26 (35.62%) MS Exchange
8 24 (32.88%) ITIL
9 21 (28.77%) Citrix
10 18 (24.66%) Windows Server 2012
11 17 (23.29%) Windows 8
12 16 (21.92%) Windows Server 2008
12 16 (21.92%) Windows Server
13 13 (17.81%) SLA
14 12 (16.44%) Firewall
15 11 (15.07%) Mentoring
15 11 (15.07%) Microsoft Certification
15 11 (15.07%) Windows XP
16 10 (13.70%) VMware Infrastructure
16 10 (13.70%) VMware
17 9 (12.33%) Migration
17 9 (12.33%) Exchange Server 2007
17 9 (12.33%) Exchange Server 2010
17 9 (12.33%) MCSE
18 8 (10.96%) VPN
18 8 (10.96%) Exchange Server 2013
18 8 (10.96%) XenApp
18 8 (10.96%) VLAN
18 8 (10.96%) IPsec
19 7 (9.59%) Mac OS

Service Desk Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (35.62%) MS Exchange
2 9 (12.33%) Exchange Server 2007
2 9 (12.33%) Exchange Server 2010
3 8 (10.96%) Exchange Server 2013
4 5 (6.85%) Exchange Server 2003
4 5 (6.85%) Skype for Business
5 3 (4.11%) SharePoint
6 2 (2.74%) IIS
7 1 (1.37%) Blackberry Enterprise Server
7 1 (1.37%) IBM Notes
Applications
1 34 (46.58%) MS Office
2 31 (42.47%) MS Excel
3 5 (6.85%) MS PowerPoint
Cloud Services
1 7 (9.59%) Office 365
Communications & Networking
1 12 (16.44%) Firewall
2 8 (10.96%) IPsec
2 8 (10.96%) VLAN
2 8 (10.96%) VPN
3 7 (9.59%) LAN
3 7 (9.59%) TCP/IP
4 6 (8.22%) Internet
4 6 (8.22%) Remote Desktop
5 5 (6.85%) Wi-Fi
6 4 (5.48%) DHCP
6 4 (5.48%) DNS
6 4 (5.48%) L2TP
6 4 (5.48%) NetScaler
6 4 (5.48%) SAN
7 2 (2.74%) WAN
8 1 (1.37%) ADSL
8 1 (1.37%) Intranet
Database & Business Intelligence
1 2 (2.74%) SQL Server
General
1 4 (5.48%) Finance
2 3 (4.11%) Law
3 2 (2.74%) Retail
Miscellaneous
1 6 (8.22%) Management Information System
2 5 (6.85%) Analytical Skills
3 4 (5.48%) Blackberry
3 4 (5.48%) Data Centre
4 2 (2.74%) Driving Licence
5 1 (1.37%) Digital Media
5 1 (1.37%) Statistics
Operating Systems
1 53 (72.60%) Windows
2 36 (49.32%) Windows 7
3 18 (24.66%) Windows Server 2012
4 17 (23.29%) Windows 8
5 16 (21.92%) Windows Server
5 16 (21.92%) Windows Server 2008
6 11 (15.07%) Windows XP
7 7 (9.59%) Mac OS
8 6 (8.22%) Linux
9 5 (6.85%) Windows 2000
10 3 (4.11%) Windows 10
11 2 (2.74%) Windows Server 2003
12 1 (1.37%) Unix
Processes & Methodologies
1 24 (32.88%) ITIL
2 11 (15.07%) Mentoring
3 9 (12.33%) Migration
4 6 (8.22%) ITIL V3
4 6 (8.22%) Time Management
5 4 (5.48%) Disaster Recovery
5 4 (5.48%) Problem Management
5 4 (5.48%) Ticket Management
6 3 (4.11%) Analytics
6 3 (4.11%) Business Continuity
6 3 (4.11%) ITSM
6 3 (4.11%) Password Management
7 2 (2.74%) Business Intelligence
7 2 (2.74%) Data Analysis
7 2 (2.74%) Data Protection
7 2 (2.74%) Incident Management
7 2 (2.74%) Service Delivery
7 2 (2.74%) Service Desk Management
7 2 (2.74%) Workflow
7 2 (2.74%) Workflow Management
Programming Languages
1 4 (5.48%) Java
1 4 (5.48%) PowerShell
2 3 (4.11%) Shell Script
3 2 (2.74%) SQL
Qualifications
1 11 (15.07%) Microsoft Certification
2 9 (12.33%) MCSE
3 6 (8.22%) Cisco Certification
3 6 (8.22%) Degree
4 5 (6.85%) ITIL Certification
5 4 (5.48%) CCNA
5 4 (5.48%) MCITP
5 4 (5.48%) MCSA
5 4 (5.48%) Network+ Certification
6 3 (4.11%) ITIL Foundation Certificate
7 2 (2.74%) MCP
Quality Assurance & Compliance
1 13 (17.81%) SLA
System Software
1 58 (79.45%) Active Directory
2 10 (13.70%) VMware Infrastructure
3 8 (10.96%) XenApp
4 4 (5.48%) Hyper-V
4 4 (5.48%) VMware ESX
4 4 (5.48%) XenDesktop
5 1 (1.37%) Terminal Services
Systems Management
1 4 (5.48%) Backup Exec
1 4 (5.48%) Norton AntiVirus
2 1 (1.37%) SCCM
Vendors
1 32 (43.84%) Microsoft
2 21 (28.77%) Citrix
3 10 (13.70%) VMware
4 5 (6.85%) HP
4 5 (6.85%) SonicWALL
4 5 (6.85%) Symantec
5 4 (5.48%) AVG
5 4 (5.48%) Bloomberg
5 4 (5.48%) EMC
5 4 (5.48%) Kaseya
5 4 (5.48%) Kaspersky
5 4 (5.48%) NetApp
5 4 (5.48%) Reuters
5 4 (5.48%) Ruckus Wireless
5 4 (5.48%) Sophos
6 3 (4.11%) Adobe
6 3 (4.11%) Cisco
7 2 (2.74%) Siemens
7 2 (2.74%) WatchGuard
8 1 (1.37%) Lotus