The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 168 184 183
Rank change year-on-year
+16 -1
Permanent jobs requiring a Help Desk Support 12 7 6
As % of all permanent IT jobs located in Manchester 0.33% 0.17% 0.15%
As % of the Job Titles category 0.35% 0.19% 0.15%
Number of salaries quoted 6 7 6
Average salary £20,750 £26,500 £17,500
Average salary % change year-on-year
-21.69% +51.42%
90% offered a salary of more than £18,750 £21,300 £15,000
10% offered a salary of more than £27,000 £27,100 £22,500
UK excluding London average salary £22,000 £23,000 £20,500
% change year-on-year
-4.34% +12.19%
Help Desk Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3411 3782 3907
As % of all permanent IT jobs located in Manchester 95.20% 94.53% 94.95%
Number of salaries quoted 2827 3113 3383
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £24,000
10% offered a salary of more than £57,500 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Manchester

Help Desk Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Manchester region.

Help Desk Support Salary Trend in Manchester

Help Desk Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Manchester region over the 3 months to 29 July 2015.

Help Desk Support Salary Histogram in Manchester

Help Desk Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Manchester region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sale - 1 £18,500 -
Wigan - 1 £19,000 -
Help Desk Support
North West

Help Desk Support
Top 30 Related IT Skills in Manchester

For the 6 months to 29 July 2015, IT jobs across the Manchester region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 17 (80.95%) Microsoft
2 16 (76.19%) Windows
3 10 (47.62%) Active Directory
4 8 (38.10%) Citrix
4 8 (38.10%) Microsoft Certification
4 8 (38.10%) MS Office
5 7 (33.33%) MS Exchange
5 7 (33.33%) MCSA
5 7 (33.33%) MS Excel
5 7 (33.33%) MCITP
6 6 (28.57%) Windows Server 2008
6 6 (28.57%) Software Testing
6 6 (28.57%) VMware
6 6 (28.57%) Windows Server 2003
6 6 (28.57%) Exchange Server 2010
6 6 (28.57%) Windows 7
7 5 (23.81%) SLA
7 5 (23.81%) LAN
7 5 (23.81%) VoIP
7 5 (23.81%) WAN
7 5 (23.81%) ITIL
7 5 (23.81%) MCP
7 5 (23.81%) Incident Management
8 4 (19.05%) Exchange Server 2007
8 4 (19.05%) Security Testing
8 4 (19.05%) SQL
8 4 (19.05%) ITIL Certification
8 4 (19.05%) Information Assurance
8 4 (19.05%) Windows Server 2012
8 4 (19.05%) Exchange Server 2013

Help Desk Support
Top Related IT Skills in Manchester by Category

For the 6 months to 29 July 2015, IT jobs across the Manchester region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (33.33%) MS Exchange
2 6 (28.57%) Exchange Server 2010
3 4 (19.05%) Exchange Server 2013
3 4 (19.05%) Exchange Server 2007
4 2 (9.52%) Lync
Applications
1 8 (38.10%) MS Office
2 7 (33.33%) MS Excel
Business Applications
1 1 (4.76%) SAP Business One
Communications & Networking
1 5 (23.81%) LAN
1 5 (23.81%) VoIP
1 5 (23.81%) WAN
2 3 (14.29%) DHCP
2 3 (14.29%) DNS
3 2 (9.52%) Wi-Fi
4 1 (4.76%) Wireless
4 1 (4.76%) Structured Cabling
4 1 (4.76%) TCP/IP
4 1 (4.76%) VPN
Database & Business Intelligence
1 2 (9.52%) SQL Server
1 2 (9.52%) SQL Server 2008
1 2 (9.52%) SQL Server 2012
2 1 (4.76%) SQL Server Reporting Services
General
1 3 (14.29%) Finance
Miscellaneous
1 3 (14.29%) Blackberry
2 2 (9.52%) Analytical Skills
Operating Systems
1 16 (76.19%) Windows
2 6 (28.57%) Windows Server 2003
2 6 (28.57%) Windows Server 2008
2 6 (28.57%) Windows 7
3 4 (19.05%) Windows Server 2012
4 3 (14.29%) Windows 8
5 2 (9.52%) NetWare
6 1 (4.76%) Windows XP
Processes & Methodologies
1 6 (28.57%) Software Testing
2 5 (23.81%) Incident Management
2 5 (23.81%) ITIL
3 4 (19.05%) Information Assurance
3 4 (19.05%) Security Testing
4 2 (9.52%) Time Management
4 2 (9.52%) Kalman Filter
5 1 (4.76%) Network Monitoring
5 1 (4.76%) Server Monitoring
5 1 (4.76%) ERP
Programming Languages
1 4 (19.05%) SQL
2 2 (9.52%) PowerShell
Qualifications
1 8 (38.10%) Microsoft Certification
2 7 (33.33%) MCSA
2 7 (33.33%) MCITP
3 5 (23.81%) MCP
4 4 (19.05%) ITIL Certification
5 3 (14.29%) MCSE
6 1 (4.76%) MCTS
Quality Assurance & Compliance
1 5 (23.81%) SLA
System Software
1 10 (47.62%) Active Directory
2 3 (14.29%) Hyper-V
3 2 (9.52%) XenApp
4 1 (4.76%) vSphere
Systems Management
1 3 (14.29%) MOM
1 3 (14.29%) Systems Management Server (SMS)
Vendors
1 17 (80.95%) Microsoft
2 8 (38.10%) Citrix
3 6 (28.57%) VMware
4 3 (14.29%) SAP
5 2 (9.52%) IBM
5 2 (9.52%) Adobe
5 2 (9.52%) Veeam
6 1 (4.76%) Facebook
6 1 (4.76%) Twitter
6 1 (4.76%) Apple