The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Manchester region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 170 158 156
Rank change year-on-year
-12 -2
Permanent jobs requiring a Help Desk Support 11 19 13
As % of all permanent IT jobs located in Manchester 0.268% 0.515% 0.335%
As % of the Job Titles category 0.280% 0.534% 0.348%
Number of salaries quoted 11 19 12
Average salary £19,000 £20,000 £23,500
Average salary % change year-on-year
-5.00% -14.89%
90% offered a salary of more than £16,000 £16,000 £15,625
10% offered a salary of more than £21,000 £28,500 £29,688
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
Manchester
Permanent IT job ads with a match in the
Job Titles category
3925 3555 3731
As % of all permanent IT jobs located in Manchester 95.59% 96.45% 96.01%
Number of salaries quoted 3408 3171 3415
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £23,000 £22,000
10% offered a salary of more than £50,000 £56,500 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
North West

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the Manchester region as a proportion of the total demand within the Job Titles category.

Manchester Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Manchester region.

Manchester Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Manchester region over the 3 months to 22 May 2013.

Manchester Help Desk Support Salary Histogram

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Manchester region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Stockport -10 2 £16,250 -31.57%
Help Desk Support
North West

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Manchester region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 21 (77.78%) Windows
2 12 (44.44%) Microsoft
2 12 (44.44%) Citrix
3 11 (40.74%) Active Directory
3 11 (40.74%) MS Excel
4 9 (33.33%) VMware
5 7 (25.93%) Firewall
5 7 (25.93%) Windows XP
5 7 (25.93%) MS Exchange
5 7 (25.93%) ADSL
5 7 (25.93%) SLA
5 7 (25.93%) Windows Server 2003
6 6 (22.22%) Cisco
6 6 (22.22%) MS Office
6 6 (22.22%) Practice Management
6 6 (22.22%) Finance
6 6 (22.22%) Windows Server 2008
7 5 (18.52%) SAP Business One
7 5 (18.52%) E-Procurement
7 5 (18.52%) Dynamics NAV
7 5 (18.52%) Dynamics AX
7 5 (18.52%) Dynamics GP
7 5 (18.52%) SAP
7 5 (18.52%) ERP
7 5 (18.52%) VPN
7 5 (18.52%) Epicor
7 5 (18.52%) Pegasus
7 5 (18.52%) CODA
7 5 (18.52%) Agresso
7 5 (18.52%) Sage

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Manchester region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (25.93%) MS Exchange
2 3 (11.11%) Exchange Server 2010
2 3 (11.11%) Exchange Server 2003
3 1 (3.704%) Lync
3 1 (3.704%) Office Communications Server
Applications
1 11 (40.74%) MS Excel
2 6 (22.22%) MS Office
Business Applications
1 5 (18.52%) SAP Business One
1 5 (18.52%) Dynamics NAV
1 5 (18.52%) Dynamics AX
1 5 (18.52%) Dynamics GP
1 5 (18.52%) Agresso
2 2 (7.407%) Oracle Financials
3 1 (3.704%) AWD
Communications & Networking
1 7 (25.93%) Firewall
1 7 (25.93%) ADSL
2 5 (18.52%) VPN
3 2 (7.407%) DNS
3 2 (7.407%) DHCP
4 1 (3.704%) 3G
4 1 (3.704%) VoIP
Database & Business Intelligence
1 2 (7.407%) Oracle 8/8i
General
1 6 (22.22%) Finance
2 1 (3.704%) Law
2 1 (3.704%) Legal
Miscellaneous
1 1 (3.704%) iPhone
1 1 (3.704%) Blackberry
Operating Systems
1 21 (77.78%) Windows
2 7 (25.93%) Windows XP
2 7 (25.93%) Windows Server 2003
3 6 (22.22%) Windows Server 2008
4 4 (14.81%) UNIX
4 4 (14.81%) Windows Mobile
5 2 (7.407%) Windows 7
6 1 (3.704%) Android
6 1 (3.704%) Windows Vista
6 1 (3.704%) Windows NT
Processes & Methodologies
1 6 (22.22%) Practice Management
2 5 (18.52%) E-Procurement
2 5 (18.52%) ERP
3 4 (14.81%) ITIL
3 4 (14.81%) Service Desk Management
4 3 (11.11%) Root Cause Analysis
4 3 (11.11%) Service Management
5 1 (3.704%) Document Management
Programming Languages
1 3 (11.11%) SQL
2 2 (7.407%) VBScript
2 2 (7.407%) VB
Qualifications
1 2 (7.407%) Microsoft Certification
2 1 (3.704%) MCDST
2 1 (3.704%) MCP
Quality Assurance & Compliance
1 7 (25.93%) SLA
System Software
1 11 (40.74%) Active Directory
2 3 (11.11%) VMware Infrastructure
3 2 (7.407%) XenApp
3 2 (7.407%) XenServer
3 2 (7.407%) XenDesktop
3 2 (7.407%) VMware ESXi
Vendors
1 12 (44.44%) Microsoft
1 12 (44.44%) Citrix
2 9 (33.33%) VMware
3 6 (22.22%) Cisco
4 5 (18.52%) SAP
4 5 (18.52%) Epicor
4 5 (18.52%) Pegasus
4 5 (18.52%) CODA
4 5 (18.52%) Sage
5 2 (7.407%) Oracle
6 1 (3.704%) HP
Stockport, Cheshire
Key Requirements: *Solid communication skills *Helpdesk experience *Flexibility *Team player *IT related qualifications (MCP, MCDST, CompTIA+) *Windows XP/Vista/7 *Basic understanding of PC Hardware set-up and...
Mortimer Spinks
Salary: £14000 per annum
Posted: 17 May 2013
Stockport, North West
They are looking for someone with strong SQL Server & customer service skills. Experience of software product support will be particularly helpful, especially on a Windows (Windows Server, SQL...
greywood
Salary: £20000 - £26000 per annum + bens
Posted: 30 April 2013