The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 235 220 224
Rank change year-on-year
-15 +4
Permanent jobs requiring a Help Desk Support 23 32 37
As % of all permanent IT jobs located in the North West 0.31% 0.47% 0.46%
As % of the Job Titles category 0.33% 0.50% 0.48%
Number of salaries quoted 16 28 33
Average salary £20,000 £19,500 £19,000
Average salary % change year-on-year
+2.56% +2.63%
90% offered a salary of more than £18,750 £14,500 £14,800
10% offered a salary of more than £24,750 £24,000 £22,500
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7003 6452 7715
As % of all permanent IT jobs located in the North West 94.38% 95.26% 96.57%
Number of salaries quoted 6026 5454 6812
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,709 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -28 13 £19,500 +6.84% 3
Cheshire -16 7 £24,500 +16.66%
Lancashire +4 3 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 17 December 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 25 (59.52%) Microsoft
2 23 (54.76%) Windows
2 23 (54.76%) MS Excel
3 20 (47.62%) Active Directory
4 13 (30.95%) ITIL
5 12 (28.57%) MS Office
6 8 (19.05%) Windows 7
7 7 (16.67%) MCP
8 6 (14.29%) SQL
8 6 (14.29%) SAP
8 6 (14.29%) Windows XP
8 6 (14.29%) Citrix
8 6 (14.29%) Microsoft Certification
8 6 (14.29%) Finance
8 6 (14.29%) VMware
8 6 (14.29%) MCITP
8 6 (14.29%) Degree
8 6 (14.29%) SAP Business One
9 5 (11.90%) SLA
9 5 (11.90%) Incident Management
9 5 (11.90%) Hyper-V
9 5 (11.90%) Analytical Skills
10 4 (9.52%) MCSE
10 4 (9.52%) ERP
10 4 (9.52%) TCP/IP
10 4 (9.52%) Epicor
10 4 (9.52%) Pegasus
10 4 (9.52%) CODA
10 4 (9.52%) Agresso
10 4 (9.52%) Sage

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 17 December 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.76%) MS Exchange
2 1 (2.38%) Exchange Server 2007
2 1 (2.38%) Exchange Server 2010
2 1 (2.38%) IIS
2 1 (2.38%) Lotus Domino
Applications
1 23 (54.76%) MS Excel
2 12 (28.57%) MS Office
3 1 (2.38%) MS PowerPoint
Business Applications
1 6 (14.29%) SAP Business One
2 4 (9.52%) Agresso
2 4 (9.52%) Dynamics NAV
2 4 (9.52%) Dynamics AX
2 4 (9.52%) Dynamics GP
Communications & Networking
1 4 (9.52%) TCP/IP
2 3 (7.14%) WAN
2 3 (7.14%) LAN
3 2 (4.76%) Wi-Fi
3 2 (4.76%) Wireless
3 2 (4.76%) Structured Cabling
4 1 (2.38%) VoIP
Database & Business Intelligence
1 2 (4.76%) Crystal Reports
2 1 (2.38%) SQL Server
General
1 6 (14.29%) Finance
2 4 (9.52%) Manufacturing
3 2 (4.76%) Advertising
3 2 (4.76%) Retail
4 1 (2.38%) German Language
4 1 (2.38%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.38%) HTML
Miscellaneous
1 5 (11.90%) Analytical Skills
2 2 (4.76%) Mathematics
3 1 (2.38%) Computer Science
3 1 (2.38%) Video Conferencing
3 1 (2.38%) Blackberry
3 1 (2.38%) GIS
3 1 (2.38%) Client/Server
Operating Systems
1 23 (54.76%) Windows
2 8 (19.05%) Windows 7
3 6 (14.29%) Windows XP
4 4 (9.52%) Windows Server 2003
5 2 (4.76%) Windows 8
5 2 (4.76%) Windows Mobile
6 1 (2.38%) Windows Server 2008
6 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 13 (30.95%) ITIL
2 5 (11.90%) Incident Management
3 4 (9.52%) Service Management
3 4 (9.52%) Practice Management
3 4 (9.52%) ERP
4 3 (7.14%) Logistics
5 2 (4.76%) Data Entry
6 1 (2.38%) Computer Security
6 1 (2.38%) Data Protection
6 1 (2.38%) Information Assurance
6 1 (2.38%) Service Delivery
6 1 (2.38%) Change Management
Programming Languages
1 6 (14.29%) SQL
2 1 (2.38%) Java
2 1 (2.38%) JavaScript
Qualifications
1 7 (16.67%) MCP
2 6 (14.29%) Microsoft Certification
2 6 (14.29%) MCITP
2 6 (14.29%) Degree
3 4 (9.52%) MCSE
4 3 (7.14%) ITIL Certification
5 1 (2.38%) Security Cleared
5 1 (2.38%) ITIL Foundation Certificate
5 1 (2.38%) MCSA
Quality Assurance & Compliance
1 5 (11.90%) SLA
System Software
1 20 (47.62%) Active Directory
2 5 (11.90%) Hyper-V
3 3 (7.14%) VMware Infrastructure
4 1 (2.38%) XenApp
4 1 (2.38%) XenDesktop
4 1 (2.38%) Microsoft App-V
4 1 (2.38%) MetaFrame
Systems Management
1 1 (2.38%) SCCM
1 1 (2.38%) SCDPM
1 1 (2.38%) MOM
1 1 (2.38%) Systems Management Server (SMS)
1 1 (2.38%) Backup Exec
Vendors
1 25 (59.52%) Microsoft
2 6 (14.29%) VMware
2 6 (14.29%) SAP
2 6 (14.29%) Citrix
3 4 (9.52%) CODA
3 4 (9.52%) Sage
3 4 (9.52%) Epicor
3 4 (9.52%) Pegasus
4 2 (4.76%) Cisco
5 1 (2.38%) Symantec
5 1 (2.38%) IBM
5 1 (2.38%) Apple
5 1 (2.38%) Dell
Oldham
Capita - ITIN
Salary: £16000.00 per annum
Posted: Yesterday
Manchester
Blue Town Online
Salary: £20k per year
Posted: 2 days ago