The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 223 223 202
Rank change year-on-year
0 -21
Permanent jobs requiring a Help Desk Support 21 27 41
As % of all permanent IT jobs located in the North West 0.37% 0.39% 0.63%
As % of the Job Titles category 0.38% 0.40% 0.65%
Number of salaries quoted 21 18 40
Average salary £22,500 £19,125 £21,000
Average salary % change year-on-year
+17.64% -8.92%
90% offered a salary of more than £16,500 £16,700 £14,500
10% offered a salary of more than £28,000 £24,000 £24,700
UK excluding London average salary £21,210 £21,750 £21,500
% change year-on-year
-2.48% +1.16%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5465 6672 6306
As % of all permanent IT jobs located in the North West 95.93% 96.56% 96.30%
Number of salaries quoted 4584 5653 5289
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £23,500 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Help Desk Support across the North West region over the 3 months to 5 February 2016.

Help Desk Support Salary Histogram in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 13 £20,000 +6.66% 1
Merseyside - 4 £28,000 -
Cheshire +14 2 £20,000 -12.08%
Lancashire +17 1 £26,500 - 1
Cumbria - 1 £22,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 5 February 2016, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 31 (73.81%) Windows
2 22 (52.38%) Microsoft
3 17 (40.48%) Active Directory
4 15 (35.71%) Microsoft Certification
5 12 (28.57%) Windows 7
6 11 (26.19%) Citrix
6 11 (26.19%) TCP/IP
7 10 (23.81%) MCP
7 10 (23.81%) Finance
7 10 (23.81%) MCITP
7 10 (23.81%) Windows Server
8 8 (19.05%) SQL Server
8 8 (19.05%) MS Excel
9 7 (16.67%) DNS
9 7 (16.67%) SLA
9 7 (16.67%) Windows 8
9 7 (16.67%) Windows Server 2008
10 6 (14.29%) Analytical Skills
10 6 (14.29%) System Testing
10 6 (14.29%) Time Management
10 6 (14.29%) Windows Server 2012
10 6 (14.29%) iPad
10 6 (14.29%) HTTPS
10 6 (14.29%) MCSA
10 6 (14.29%) IIS
10 6 (14.29%) T-SQL
10 6 (14.29%) Firewall
10 6 (14.29%) SNMP
10 6 (14.29%) Apple
10 6 (14.29%) Windows Server 2003

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 5 February 2016, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (14.29%) IIS
2 5 (11.90%) MS Exchange
3 4 (9.52%) Exchange Server 2007
3 4 (9.52%) Exchange Server 2010
4 2 (4.76%) Exchange Server 2003
4 2 (4.76%) Exchange Server 2013
5 1 (2.38%) Lync
5 1 (2.38%) SharePoint
Applications
1 8 (19.05%) MS Excel
2 4 (9.52%) MS Office
Cloud Services
1 3 (7.14%) Office 365
2 1 (2.38%) Google Apps
Communications & Networking
1 11 (26.19%) TCP/IP
2 7 (16.67%) DNS
3 6 (14.29%) Firewall
3 6 (14.29%) HTTPS
3 6 (14.29%) Internet
3 6 (14.29%) SNMP
4 5 (11.90%) VoIP
5 4 (9.52%) LAN
5 4 (9.52%) WAN
6 2 (4.76%) Skype
6 2 (4.76%) VPN
7 1 (2.38%) Broadband
7 1 (2.38%) DHCP
7 1 (2.38%) Wi-Fi
Database & Business Intelligence
1 8 (19.05%) SQL Server
General
1 10 (23.81%) Finance
2 4 (9.52%) Banking
2 4 (9.52%) Investment Banking
3 2 (4.76%) Advertising
4 1 (2.38%) Legal
4 1 (2.38%) Telecoms
Miscellaneous
1 6 (14.29%) Analytical Skills
1 6 (14.29%) iPad
2 4 (9.52%) Blackberry
2 4 (9.52%) Computer Science
3 2 (4.76%) iPhone
4 1 (2.38%) Enterprise Software
4 1 (2.38%) Management Information System
4 1 (2.38%) Social Media
Operating Systems
1 31 (73.81%) Windows
2 12 (28.57%) Windows 7
3 10 (23.81%) Windows Server
4 7 (16.67%) Windows 8
4 7 (16.67%) Windows Server 2008
5 6 (14.29%) Windows Server 2003
5 6 (14.29%) Windows Server 2012
6 2 (4.76%) Windows 2000
6 2 (4.76%) Windows Vista
6 2 (4.76%) Windows XP
7 1 (2.38%) Apple iOS
7 1 (2.38%) Linux
7 1 (2.38%) Mac OS X
7 1 (2.38%) Unix
7 1 (2.38%) Windows 10
Processes & Methodologies
1 6 (14.29%) System Testing
1 6 (14.29%) Time Management
2 4 (9.52%) Change Management
2 4 (9.52%) ITIL
3 3 (7.14%) Incident Management
3 3 (7.14%) Information Assurance
3 3 (7.14%) Security Testing
3 3 (7.14%) Software Testing
4 2 (4.76%) Problem Management
4 2 (4.76%) Root Cause Analysis
4 2 (4.76%) Service Delivery
4 2 (4.76%) Ticket Management
5 1 (2.38%) CRM
5 1 (2.38%) Logistics
5 1 (2.38%) Regression Testing
5 1 (2.38%) Supply Chain Management
5 1 (2.38%) User Acceptance Testing
Programming Languages
1 6 (14.29%) T-SQL
2 2 (4.76%) VBA
3 1 (2.38%) C
Qualifications
1 15 (35.71%) Microsoft Certification
2 10 (23.81%) MCITP
2 10 (23.81%) MCP
3 6 (14.29%) MCSA
4 5 (11.90%) Degree
4 5 (11.90%) MCDST
5 3 (7.14%) ITIL Certification
5 3 (7.14%) MCSE
6 1 (2.38%) CCNA
6 1 (2.38%) Cisco Certification
Quality Assurance & Compliance
1 7 (16.67%) SLA
System Software
1 17 (40.48%) Active Directory
2 3 (7.14%) Hyper-V
3 1 (2.38%) Terminal Services
3 1 (2.38%) XenApp
Vendors
1 22 (52.38%) Microsoft
2 11 (26.19%) Citrix
3 6 (14.29%) Apple
4 4 (9.52%) HP
4 4 (9.52%) VMware
5 1 (2.38%) Cisco
5 1 (2.38%) Google
Oldham
Capita plc
Salary: £18000.00 - £19000.00 per annum
Posted: 18 days ago
Blackburn
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £28000.00 per annum
Posted: 18 days ago