The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 232 212 213
Rank change year-on-year
-20 +1
Permanent jobs requiring a Help Desk Support 20 26 36
As % of all permanent IT jobs located in the North West 0.27% 0.38% 0.49%
As % of the Job Titles category 0.28% 0.40% 0.51%
Number of salaries quoted 18 26 36
Average salary £22,500 £17,500 £27,500
Average salary % change year-on-year
+28.57% -36.36%
90% offered a salary of more than £11,000 £15,500 £15,250
10% offered a salary of more than £24,000 £23,980 £29,100
UK excluding London average salary £22,500 £20,500 £20,500
% change year-on-year
+9.75% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7046 6451 7066
As % of all permanent IT jobs located in the North West 94.72% 94.18% 96.42%
Number of salaries quoted 5724 5545 6120
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -18 9 £24,000 +33.33% 2
Manchester -10 5 £24,000 +39.13% 1
Merseyside +10 3 £22,500 -6.17%
Lancashire -6 3 £11,000 -38.02%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 20 (54.05%) Microsoft
2 18 (48.65%) Windows
3 17 (45.95%) MS Excel
4 15 (40.54%) Active Directory
5 14 (37.84%) Microsoft Certification
6 13 (35.14%) MS Office
7 9 (24.32%) MCSE
7 9 (24.32%) SQL
7 9 (24.32%) MCITP
7 9 (24.32%) Degree
8 8 (21.62%) Hyper-V
8 8 (21.62%) Manufacturing
9 7 (18.92%) VMware
10 6 (16.22%) Finance
10 6 (16.22%) MCP
10 6 (16.22%) Windows XP
11 5 (13.51%) Citrix
12 4 (10.81%) Firewall
12 4 (10.81%) Logistics
12 4 (10.81%) MS Exchange
12 4 (10.81%) Windows 7
12 4 (10.81%) VMware Infrastructure
12 4 (10.81%) Structured Cabling
13 3 (8.11%) Windows Server 2012
13 3 (8.11%) Exchange Server 2013
13 3 (8.11%) Windows Server 2008
13 3 (8.11%) Exchange Server 2010
13 3 (8.11%) Dynamics AX
13 3 (8.11%) Dynamics GP
13 3 (8.11%) SAP Business One

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.81%) MS Exchange
2 3 (8.11%) Exchange Server 2010
2 3 (8.11%) Exchange Server 2013
3 1 (2.70%) Lync
3 1 (2.70%) IIS
Applications
1 17 (45.95%) MS Excel
2 13 (35.14%) MS Office
3 1 (2.70%) AutoCAD
3 1 (2.70%) MS PowerPoint
3 1 (2.70%) Revit
3 1 (2.70%) SketchUp
Business Applications
1 3 (8.11%) Agresso
1 3 (8.11%) Dynamics NAV
1 3 (8.11%) Dynamics AX
1 3 (8.11%) Dynamics GP
1 3 (8.11%) SAP Business One
2 1 (2.70%) Dynamics CRM
Communications & Networking
1 4 (10.81%) Firewall
1 4 (10.81%) Structured Cabling
2 3 (8.11%) Wireless
3 2 (5.41%) DHCP
3 2 (5.41%) TCP/IP
3 2 (5.41%) DNS
4 1 (2.70%) VPN
Database & Business Intelligence
1 3 (8.11%) SQL Server
2 1 (2.70%) Crystal Reports
2 1 (2.70%) MySQL
General
1 8 (21.62%) Manufacturing
2 6 (16.22%) Finance
3 3 (8.11%) Banking
3 3 (8.11%) Retail
4 1 (2.70%) Publishing
Libraries, Frameworks & Software Standards
1 3 (8.11%) .NET
2 2 (5.41%) ASP.NET
3 1 (2.70%) .NET Framework
3 1 (2.70%) WCF
Miscellaneous
1 2 (5.41%) Video Conferencing
2 1 (2.70%) Statistics
2 1 (2.70%) Data Protection Act
2 1 (2.70%) Mathematics
Operating Systems
1 18 (48.65%) Windows
2 6 (16.22%) Windows XP
3 4 (10.81%) Windows 7
4 3 (8.11%) Windows Server 2012
4 3 (8.11%) Windows Mobile
4 3 (8.11%) Windows Server 2008
5 1 (2.70%) Linux
Processes & Methodologies
1 4 (10.81%) Logistics
2 3 (8.11%) ITIL
2 3 (8.11%) ERP
2 3 (8.11%) Practice Management
3 1 (2.70%) CRM
3 1 (2.70%) Incident Management
3 1 (2.70%) Data Protection
3 1 (2.70%) Software Deployment
Programming Languages
1 9 (24.32%) SQL
2 3 (8.11%) C#
3 2 (5.41%) VB.NET
3 2 (5.41%) T-SQL
4 1 (2.70%) VB
Qualifications
1 14 (37.84%) Microsoft Certification
2 9 (24.32%) MCSE
2 9 (24.32%) MCITP
2 9 (24.32%) Degree
3 6 (16.22%) MCP
4 2 (5.41%) ITIL Foundation Certificate
5 1 (2.70%) MCSA
5 1 (2.70%) MCDST
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 15 (40.54%) Active Directory
2 8 (21.62%) Hyper-V
3 4 (10.81%) VMware Infrastructure
Systems Management
1 1 (2.70%) Norton AntiVirus
1 1 (2.70%) Backup Exec
1 1 (2.70%) SCCM
1 1 (2.70%) SCOM
Vendors
1 20 (54.05%) Microsoft
2 7 (18.92%) VMware
3 5 (13.51%) Citrix
4 3 (8.11%) Epicor
4 3 (8.11%) Pegasus
4 3 (8.11%) CODA
4 3 (8.11%) Sage
4 3 (8.11%) SAP
5 1 (2.70%) Oracle
5 1 (2.70%) Adobe
5 1 (2.70%) Salesforce.com
5 1 (2.70%) Symantec
Manchester, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 2 days ago
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 4 days ago