The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 234 235 226
Rank change year-on-year
+1 -9
Permanent jobs requiring a Help Desk Support 14 21 32
As % of all permanent IT jobs located in the North West 0.21% 0.29% 0.44%
As % of the Job Titles category 0.22% 0.31% 0.46%
Number of salaries quoted 7 17 32
Average salary £21,000 £21,500 £21,000
Average salary % change year-on-year
-2.32% +2.38%
90% offered a salary of more than £15,000 £17,200 £18,000
10% offered a salary of more than £22,600 £26,200 £27,500
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6279 6829 6995
As % of all permanent IT jobs located in the North West 95.27% 95.28% 95.25%
Number of salaries quoted 5001 5536 5865
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,690 £24,500 £24,000
10% offered a salary of more than £55,000 £51,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 10 £21,000 -4.54%
Lancashire - 3 £15,000 -
Merseyside +11 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 21 April 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 29 (82.86%) Windows
2 26 (74.29%) Microsoft
3 18 (51.43%) MS Office
4 14 (40.00%) MS Excel
5 13 (37.14%) Active Directory
6 8 (22.86%) MOM
6 8 (22.86%) Systems Management Server (SMS)
6 8 (22.86%) SLA
6 8 (22.86%) Windows 7
7 7 (20.00%) ITIL
8 5 (14.29%) TCP/IP
9 4 (11.43%) MCP
9 4 (11.43%) SQL
9 4 (11.43%) Citrix
9 4 (11.43%) Finance
9 4 (11.43%) Windows 8
10 3 (8.57%) Exchange Server 2013
10 3 (8.57%) Windows Server 2008
10 3 (8.57%) Incident Management
10 3 (8.57%) Degree
10 3 (8.57%) Windows Server 2003
10 3 (8.57%) Microsoft Certification
10 3 (8.57%) Windows XP
10 3 (8.57%) LAN
10 3 (8.57%) WAN
11 2 (5.71%) NetWare
11 2 (5.71%) Broadband
11 2 (5.71%) Adobe
11 2 (5.71%) ITIL Certification
11 2 (5.71%) Blackberry

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 21 April 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (8.57%) Exchange Server 2013
2 1 (2.86%) MS Exchange
Applications
1 18 (51.43%) MS Office
2 14 (40.00%) MS Excel
3 1 (2.86%) MS PowerPoint
Communications & Networking
1 5 (14.29%) TCP/IP
2 3 (8.57%) LAN
2 3 (8.57%) WAN
3 2 (5.71%) Broadband
3 2 (5.71%) Wi-Fi
4 1 (2.86%) DHCP
4 1 (2.86%) SNMP
4 1 (2.86%) VPN
4 1 (2.86%) DNS
4 1 (2.86%) Internet
4 1 (2.86%) Firewall
Database & Business Intelligence
1 1 (2.86%) SQL Server
1 1 (2.86%) Crystal Reports
1 1 (2.86%) Oracle Reports
General
1 4 (11.43%) Finance
2 2 (5.71%) Telecoms
3 1 (2.86%) Local Government
3 1 (2.86%) German Language
Miscellaneous
1 2 (5.71%) Blackberry
2 1 (2.86%) Mathematics
2 1 (2.86%) Computer Science
2 1 (2.86%) Analytical Skills
2 1 (2.86%) Client/Server
Operating Systems
1 29 (82.86%) Windows
2 8 (22.86%) Windows 7
3 4 (11.43%) Windows 8
4 3 (8.57%) Windows XP
4 3 (8.57%) Windows Server 2003
4 3 (8.57%) Windows Server 2008
5 2 (5.71%) NetWare
5 2 (5.71%) Windows Server 2012
6 1 (2.86%) UNIX
Processes & Methodologies
1 7 (20.00%) ITIL
2 3 (8.57%) Incident Management
3 1 (2.86%) Computer Security
3 1 (2.86%) CRM
3 1 (2.86%) E-Commerce
3 1 (2.86%) Service Management
3 1 (2.86%) Service Delivery
3 1 (2.86%) Software Testing
Programming Languages
1 4 (11.43%) SQL
2 1 (2.86%) Java
2 1 (2.86%) PL/SQL
Qualifications
1 4 (11.43%) MCP
2 3 (8.57%) Microsoft Certification
2 3 (8.57%) Degree
3 2 (5.71%) ITIL Certification
4 1 (2.86%) MCTS
4 1 (2.86%) MCITP
4 1 (2.86%) HND
4 1 (2.86%) MCSE
4 1 (2.86%) MCSA
Quality Assurance & Compliance
1 8 (22.86%) SLA
2 1 (2.86%) ISO 9000
System Software
1 13 (37.14%) Active Directory
2 1 (2.86%) MetaFrame
2 1 (2.86%) Microsoft App-V
2 1 (2.86%) VMware Infrastructure
2 1 (2.86%) Hyper-V
2 1 (2.86%) XenApp
2 1 (2.86%) XenDesktop
Systems Management
1 8 (22.86%) MOM
1 8 (22.86%) Systems Management Server (SMS)
Vendors
1 26 (74.29%) Microsoft
2 4 (11.43%) Citrix
3 2 (5.71%) Adobe
4 1 (2.86%) VMware
4 1 (2.86%) Oracle
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: Yesterday
Warrington, Cheshire
Your Housing Group
Salary: From £22,400 to £28,000 per annum plus excellent benefits
Posted: Yesterday