The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 227 219 217
Rank change year-on-year
-8 -2
Permanent jobs requiring a Help Desk Support 18 29 36
As % of all permanent IT jobs located in the North West 0.25% 0.40% 0.48%
As % of the Job Titles category 0.27% 0.42% 0.50%
Number of salaries quoted 17 29 35
Average salary £24,000 £17,750 £21,500
Average salary % change year-on-year
+35.21% -17.44%
90% offered a salary of more than £11,000 £15,500 £15,250
10% offered a salary of more than £26,500 £23,980 £27,500
UK excluding London average salary £23,000 £20,375 £21,000
% change year-on-year
+12.88% -2.97%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6772 6872 7224
As % of all permanent IT jobs located in the North West 94.79% 94.80% 96.22%
Number of salaries quoted 5479 5871 6348
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Help Desk Support across the North West region over the 3 months to 28 July 2014.

Help Desk Support Salary Histogram in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 7 £26,500 +51.42% 1
Cheshire -20 6 £24,000 +33.33%
Lancashire 0 3 £11,000 -38.02%
Merseyside -4 2 £16,000 -21.91%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 July 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 20 (54.05%) Windows
2 18 (48.65%) Microsoft
3 16 (43.24%) Microsoft Certification
4 15 (40.54%) MS Office
5 14 (37.84%) MS Excel
6 11 (29.73%) Active Directory
7 8 (21.62%) VMware
7 8 (21.62%) MCP
7 8 (21.62%) MCSE
7 8 (21.62%) SQL
8 7 (18.92%) Degree
8 7 (18.92%) MCITP
9 6 (16.22%) Hyper-V
9 6 (16.22%) Manufacturing
10 5 (13.51%) Firewall
10 5 (13.51%) Citrix
10 5 (13.51%) Windows XP
10 5 (13.51%) Structured Cabling
11 4 (10.81%) VMware Infrastructure
11 4 (10.81%) MS Exchange
11 4 (10.81%) SQL Server
11 4 (10.81%) Finance
11 4 (10.81%) Logistics
11 4 (10.81%) MCDST
12 3 (8.11%) Banking
12 3 (8.11%) Retail
12 3 (8.11%) Wireless
12 3 (8.11%) .NET
12 3 (8.11%) C#
12 3 (8.11%) ITIL

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 July 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.81%) MS Exchange
2 3 (8.11%) Exchange Server 2013
2 3 (8.11%) Exchange Server 2010
3 1 (2.70%) IIS
3 1 (2.70%) Lync
Applications
1 15 (40.54%) MS Office
2 14 (37.84%) MS Excel
3 1 (2.70%) MS PowerPoint
3 1 (2.70%) AutoCAD
3 1 (2.70%) SketchUp
3 1 (2.70%) Revit
Business Applications
1 1 (2.70%) Dynamics NAV
1 1 (2.70%) Dynamics CRM
1 1 (2.70%) Dynamics AX
1 1 (2.70%) Dynamics GP
1 1 (2.70%) Agresso
1 1 (2.70%) SAP Business One
Communications & Networking
1 5 (13.51%) Firewall
1 5 (13.51%) Structured Cabling
2 3 (8.11%) Wireless
2 3 (8.11%) DHCP
2 3 (8.11%) TCP/IP
2 3 (8.11%) DNS
3 1 (2.70%) VPN
Database & Business Intelligence
1 4 (10.81%) SQL Server
2 2 (5.41%) MySQL
3 1 (2.70%) Crystal Reports
General
1 6 (16.22%) Manufacturing
2 4 (10.81%) Finance
3 3 (8.11%) Banking
3 3 (8.11%) Retail
4 1 (2.70%) Publishing
Libraries, Frameworks & Software Standards
1 3 (8.11%) .NET
2 2 (5.41%) ASP.NET
3 1 (2.70%) .NET Framework
3 1 (2.70%) WCF
Miscellaneous
1 2 (5.41%) Video Conferencing
2 1 (2.70%) Statistics
2 1 (2.70%) Data Protection Act
2 1 (2.70%) Mathematics
Operating Systems
1 20 (54.05%) Windows
2 5 (13.51%) Windows XP
3 3 (8.11%) Windows Server 2008
3 3 (8.11%) Windows Mobile
3 3 (8.11%) Windows 7
3 3 (8.11%) Windows Server 2012
4 2 (5.41%) Linux
Processes & Methodologies
1 4 (10.81%) Logistics
2 3 (8.11%) ITIL
3 1 (2.70%) Practice Management
3 1 (2.70%) CRM
3 1 (2.70%) ERP
3 1 (2.70%) Data Protection
3 1 (2.70%) Software Deployment
3 1 (2.70%) Incident Management
Programming Languages
1 8 (21.62%) SQL
2 3 (8.11%) C#
3 2 (5.41%) VB.NET
3 2 (5.41%) T-SQL
4 1 (2.70%) VB
Qualifications
1 16 (43.24%) Microsoft Certification
2 8 (21.62%) MCP
2 8 (21.62%) MCSE
3 7 (18.92%) Degree
3 7 (18.92%) MCITP
4 4 (10.81%) MCDST
5 2 (5.41%) ITIL Foundation Certificate
5 2 (5.41%) MCSA
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 11 (29.73%) Active Directory
2 6 (16.22%) Hyper-V
3 4 (10.81%) VMware Infrastructure
Systems Management
1 2 (5.41%) Norton AntiVirus
1 2 (5.41%) Backup Exec
2 1 (2.70%) SCCM
2 1 (2.70%) SCOM
Vendors
1 18 (48.65%) Microsoft
2 8 (21.62%) VMware
3 5 (13.51%) Citrix
4 2 (5.41%) Oracle
4 2 (5.41%) Symantec
5 1 (2.70%) SAP
5 1 (2.70%) Adobe
5 1 (2.70%) Epicor
5 1 (2.70%) Pegasus
5 1 (2.70%) CODA
5 1 (2.70%) Sage
5 1 (2.70%) Salesforce.com
Wigan
Recruitment Genius
Salary: £16000 - £20000 per annum
Posted: 14 days ago