The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 242 225 225
Rank change year-on-year
-17 0
Permanent jobs requiring a Help Desk Support 21 17 27
As % of all permanent IT jobs located in the North West 0.28% 0.25% 0.38%
As % of the Job Titles category 0.30% 0.27% 0.39%
Number of salaries quoted 17 12 25
Average salary £22,500 £16,500 £19,000
Average salary % change year-on-year
+36.36% -13.15%
90% offered a salary of more than £18,000 £14,500 £14,540
10% offered a salary of more than £24,700 £19,900 £28,500
UK excluding London average salary £21,500 £21,000 £20,000
% change year-on-year
+2.38% +5.00%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7087 6412 6868
As % of all permanent IT jobs located in the North West 94.18% 94.47% 96.62%
Number of salaries quoted 5970 5501 5910
Average salary £38,500 £36,500 £35,000
Average salary % change year-on-year
+5.47% +4.28%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -17 11 £20,000 +5.26% 1
Manchester 0 8 £22,500 +55.17% 1
Merseyside - 2 £22,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 21 (53.85%) Microsoft
2 20 (51.28%) MS Excel
3 17 (43.59%) Active Directory
3 17 (43.59%) Windows
4 11 (28.21%) MS Office
5 9 (23.08%) Microsoft Certification
6 8 (20.51%) VMware
6 8 (20.51%) MCITP
6 8 (20.51%) Windows 7
7 7 (17.95%) Hyper-V
7 7 (17.95%) Degree
8 6 (15.38%) SAP Business One
8 6 (15.38%) Citrix
8 6 (15.38%) Manufacturing
8 6 (15.38%) SAP
8 6 (15.38%) ITIL
8 6 (15.38%) SQL
8 6 (15.38%) MCSE
9 5 (12.82%) Windows XP
9 5 (12.82%) MS Exchange
9 5 (12.82%) MCP
9 5 (12.82%) VMware Infrastructure
9 5 (12.82%) Analytical Skills
10 4 (10.26%) Incident Management
10 4 (10.26%) Epicor
10 4 (10.26%) Pegasus
10 4 (10.26%) CODA
10 4 (10.26%) Agresso
10 4 (10.26%) Sage
10 4 (10.26%) ERP

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.82%) MS Exchange
2 3 (7.69%) Exchange Server 2010
3 2 (5.13%) Exchange Server 2013
4 1 (2.56%) Exchange Server 2007
4 1 (2.56%) IIS
4 1 (2.56%) Lotus Domino
Applications
1 20 (51.28%) MS Excel
2 11 (28.21%) MS Office
3 2 (5.13%) MS PowerPoint
Business Applications
1 6 (15.38%) SAP Business One
2 4 (10.26%) Agresso
2 4 (10.26%) Dynamics NAV
2 4 (10.26%) Dynamics AX
2 4 (10.26%) Dynamics GP
Communications & Networking
1 3 (7.69%) Wireless
1 3 (7.69%) Structured Cabling
2 2 (5.13%) Firewall
3 1 (2.56%) LAN
3 1 (2.56%) VoIP
3 1 (2.56%) WAN
Database & Business Intelligence
1 2 (5.13%) Crystal Reports
General
1 6 (15.38%) Manufacturing
2 4 (10.26%) Finance
3 3 (7.69%) Retail
4 2 (5.13%) Advertising
5 1 (2.56%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.56%) HTML
Miscellaneous
1 5 (12.82%) Analytical Skills
2 3 (7.69%) Video Conferencing
3 1 (2.56%) Blackberry
3 1 (2.56%) GIS
3 1 (2.56%) Data Protection Act
3 1 (2.56%) Mathematics
Operating Systems
1 17 (43.59%) Windows
2 8 (20.51%) Windows 7
3 5 (12.82%) Windows XP
4 3 (7.69%) Windows Mobile
4 3 (7.69%) Windows Server 2008
4 3 (7.69%) Windows Server 2012
5 2 (5.13%) Windows 8
6 1 (2.56%) Windows Server 2003
Processes & Methodologies
1 6 (15.38%) ITIL
2 4 (10.26%) ERP
2 4 (10.26%) Practice Management
2 4 (10.26%) Logistics
2 4 (10.26%) Incident Management
3 3 (7.69%) Service Management
4 2 (5.13%) Data Protection
4 2 (5.13%) Data Entry
5 1 (2.56%) Information Assurance
5 1 (2.56%) Change Management
Programming Languages
1 6 (15.38%) SQL
2 1 (2.56%) JavaScript
Qualifications
1 9 (23.08%) Microsoft Certification
2 8 (20.51%) MCITP
3 7 (17.95%) Degree
4 6 (15.38%) MCSE
5 5 (12.82%) MCP
6 1 (2.56%) MCSA
6 1 (2.56%) ITIL Certification
6 1 (2.56%) Security Cleared
6 1 (2.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (5.13%) SLA
System Software
1 17 (43.59%) Active Directory
2 7 (17.95%) Hyper-V
3 5 (12.82%) VMware Infrastructure
Systems Management
1 1 (2.56%) Backup Exec
1 1 (2.56%) SCCM
1 1 (2.56%) SCDPM
Vendors
1 21 (53.85%) Microsoft
2 8 (20.51%) VMware
3 6 (15.38%) SAP
3 6 (15.38%) Citrix
4 4 (10.26%) Epicor
4 4 (10.26%) Pegasus
4 4 (10.26%) CODA
4 4 (10.26%) Sage
5 2 (5.13%) Cisco
6 1 (2.56%) IBM
6 1 (2.56%) Dell
6 1 (2.56%) Apple
6 1 (2.56%) Symantec
Cheshire
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 15 days ago