The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 219 208 242
Rank change year-on-year
-11 +34
Permanent jobs requiring a Help Desk Support 23 32 28
As % of all permanent IT jobs located in the North West 0.34% 0.48% 0.35%
As % of the Job Titles category 0.36% 0.51% 0.37%
Number of salaries quoted 15 32 25
Average salary £19,500 £21,000 £20,500
Average salary % change year-on-year
-7.14% +2.43%
90% offered a salary of more than £17,500 £14,500 £15,500
10% offered a salary of more than £22,100 £24,000 £22,500
UK excluding London average salary £21,500 £21,670 £20,500
% change year-on-year
-0.78% +5.70%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6459 6300 7627
As % of all permanent IT jobs located in the North West 94.94% 95.17% 96.43%
Number of salaries quoted 5521 5297 6628
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -6 19 £19,125 +3.37% 6
Lancashire -5 3 - -
Cheshire -8 1 £29,500 +40.47% 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 January 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 28 (63.64%) Microsoft
2 27 (61.36%) Windows
3 19 (43.18%) MS Excel
4 18 (40.91%) Active Directory
5 14 (31.82%) MS Office
6 12 (27.27%) ITIL
7 9 (20.45%) Windows 7
8 8 (18.18%) SQL
9 7 (15.91%) MCP
9 7 (15.91%) SLA
10 6 (13.64%) Windows XP
10 6 (13.64%) Finance
11 5 (11.36%) VMware
11 5 (11.36%) SAP Business One
11 5 (11.36%) Incident Management
11 5 (11.36%) MOM
11 5 (11.36%) Systems Management Server (SMS)
11 5 (11.36%) Citrix
11 5 (11.36%) SAP
12 4 (9.09%) Microsoft Certification
12 4 (9.09%) TCP/IP
12 4 (9.09%) Windows Server 2003
12 4 (9.09%) Service Management
12 4 (9.09%) Degree
13 3 (6.82%) Analytical Skills
13 3 (6.82%) Windows 8
13 3 (6.82%) Hyper-V
13 3 (6.82%) VMware Infrastructure
13 3 (6.82%) Dynamics NAV
13 3 (6.82%) Dynamics AX

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 January 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.55%) MS Exchange
2 1 (2.27%) Exchange Server 2007
2 1 (2.27%) Exchange Server 2010
2 1 (2.27%) Lotus Domino
Applications
1 19 (43.18%) MS Excel
2 14 (31.82%) MS Office
3 1 (2.27%) MS PowerPoint
Business Applications
1 5 (11.36%) SAP Business One
2 3 (6.82%) Agresso
2 3 (6.82%) Dynamics NAV
2 3 (6.82%) Dynamics AX
2 3 (6.82%) Dynamics GP
Communications & Networking
1 4 (9.09%) TCP/IP
2 3 (6.82%) LAN
2 3 (6.82%) WAN
3 2 (4.55%) Wi-Fi
4 1 (2.27%) VoIP
4 1 (2.27%) Firewall
Database & Business Intelligence
1 3 (6.82%) Crystal Reports
2 1 (2.27%) Oracle Reports
2 1 (2.27%) SQL Server
General
1 6 (13.64%) Finance
2 2 (4.55%) Manufacturing
2 2 (4.55%) Advertising
3 1 (2.27%) Local Government
3 1 (2.27%) German Language
3 1 (2.27%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.27%) HTML
Miscellaneous
1 3 (6.82%) Analytical Skills
2 1 (2.27%) Client/Server
2 1 (2.27%) Blackberry
2 1 (2.27%) GIS
2 1 (2.27%) Mathematics
2 1 (2.27%) Computer Science
2 1 (2.27%) Video Conferencing
Operating Systems
1 27 (61.36%) Windows
2 9 (20.45%) Windows 7
3 6 (13.64%) Windows XP
4 4 (9.09%) Windows Server 2003
5 3 (6.82%) Windows 8
6 2 (4.55%) Windows Server 2012
6 2 (4.55%) Windows Server 2008
7 1 (2.27%) UNIX
Processes & Methodologies
1 12 (27.27%) ITIL
2 5 (11.36%) Incident Management
3 4 (9.09%) Service Management
4 3 (6.82%) Practice Management
4 3 (6.82%) ERP
5 2 (4.55%) Data Entry
6 1 (2.27%) Software Testing
6 1 (2.27%) Service Delivery
6 1 (2.27%) Change Management
6 1 (2.27%) CRM
6 1 (2.27%) E-Commerce
6 1 (2.27%) Computer Security
6 1 (2.27%) Data Protection
6 1 (2.27%) Information Assurance
Programming Languages
1 8 (18.18%) SQL
2 1 (2.27%) Java
2 1 (2.27%) JavaScript
2 1 (2.27%) PL/SQL
Qualifications
1 7 (15.91%) MCP
2 4 (9.09%) Microsoft Certification
2 4 (9.09%) Degree
3 3 (6.82%) ITIL Certification
3 3 (6.82%) MCITP
4 2 (4.55%) MCSE
5 1 (2.27%) MCSA
5 1 (2.27%) HND
5 1 (2.27%) Security Cleared
Quality Assurance & Compliance
1 7 (15.91%) SLA
2 1 (2.27%) ISO 9000
System Software
1 18 (40.91%) Active Directory
2 3 (6.82%) VMware Infrastructure
2 3 (6.82%) Hyper-V
3 1 (2.27%) XenApp
3 1 (2.27%) XenDesktop
3 1 (2.27%) MetaFrame
3 1 (2.27%) Microsoft App-V
Systems Management
1 5 (11.36%) MOM
1 5 (11.36%) Systems Management Server (SMS)
2 1 (2.27%) Backup Exec
2 1 (2.27%) SCCM
2 1 (2.27%) SCDPM
Vendors
1 28 (63.64%) Microsoft
2 5 (11.36%) SAP
2 5 (11.36%) Citrix
2 5 (11.36%) VMware
3 3 (6.82%) CODA
3 3 (6.82%) Sage
3 3 (6.82%) Epicor
3 3 (6.82%) Pegasus
4 2 (4.55%) Cisco
5 1 (2.27%) IBM
5 1 (2.27%) Dell
5 1 (2.27%) Apple
5 1 (2.27%) Symantec
5 1 (2.27%) Oracle
Salford, Lancashire
Searchability.co.uk
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 hours ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 5 days ago
Stockport, Cheshire
Applause IT Innovation
Salary: £17000 - £21000 per annum + Pension
Posted: 5 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £15000 - £20000 per annum + Benefits
Posted: 5 days ago
Manchester, Lancashire
OXL Consulting
Salary: From £16,000 to £18,000 per annum
Posted: 5 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £17000.00 - £18000.00 per annum
Posted: 13 days ago
Oldham
Capita - ITIN
Salary: £18500.00 - £19000.00 per annum
Posted: 22 days ago