The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 227 235 215
Rank change year-on-year
+8 -20
Permanent jobs requiring a Help Desk Support 26 20 26
As % of all permanent IT jobs located in the North West 0.38% 0.27% 0.38%
As % of the Job Titles category 0.40% 0.28% 0.40%
Number of salaries quoted 19 18 26
Average salary £20,000 £22,500 £17,500
Average salary % change year-on-year
-11.11% +28.57%
90% offered a salary of more than £18,000 £11,000 £15,500
10% offered a salary of more than £22,800 £24,000 £23,980
UK excluding London average salary £22,000 £22,500 £20,500
% change year-on-year
-2.22% +9.75%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6528 7056 6464
As % of all permanent IT jobs located in the North West 95.51% 94.84% 94.30%
Number of salaries quoted 5429 5734 5556
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,500 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Help Desk Support across the North West region over the 3 months to 1 September 2015.

Help Desk Support Salary Histogram in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 15 £19,250 -19.79%
Lancashire +8 6 £20,250 +84.09%
Cheshire -2 5 £20,000 -16.66% 4
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 September 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 31 (86.11%) Windows
2 25 (69.44%) Microsoft
3 19 (52.78%) Active Directory
4 16 (44.44%) Citrix
5 15 (41.67%) Microsoft Certification
5 15 (41.67%) MS Excel
6 14 (38.89%) MCITP
6 14 (38.89%) Windows 8
7 13 (36.11%) Windows 7
7 13 (36.11%) Windows Server 2003
8 12 (33.33%) MCP
8 12 (33.33%) MCSA
8 12 (33.33%) MS Office
8 12 (33.33%) MS Exchange
9 11 (30.56%) Windows Vista
10 10 (27.78%) Windows Server 2008
10 10 (27.78%) Exchange Server 2010
10 10 (27.78%) ITIL
10 10 (27.78%) VMware
11 9 (25.00%) Windows XP
12 8 (22.22%) Windows Server 2012
13 7 (19.44%) Hyper-V
13 7 (19.44%) Software Testing
13 7 (19.44%) Exchange Server 2007
13 7 (19.44%) SLA
13 7 (19.44%) MCSE
14 6 (16.67%) DNS
14 6 (16.67%) LAN
14 6 (16.67%) VoIP
14 6 (16.67%) WAN

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 September 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (33.33%) MS Exchange
2 10 (27.78%) Exchange Server 2010
3 7 (19.44%) Exchange Server 2007
4 4 (11.11%) Exchange Server 2013
5 3 (8.33%) Lync
6 2 (5.56%) Exchange Server 2003
7 1 (2.78%) SharePoint
Applications
1 15 (41.67%) MS Excel
2 12 (33.33%) MS Office
3 1 (2.78%) MS PowerPoint
Business Applications
1 1 (2.78%) SAP Business One
Cloud Services
1 1 (2.78%) Office 365
Communications & Networking
1 6 (16.67%) VoIP
1 6 (16.67%) WAN
1 6 (16.67%) DHCP
1 6 (16.67%) LAN
1 6 (16.67%) DNS
1 6 (16.67%) Wireless
2 4 (11.11%) TCP/IP
3 3 (8.33%) Internet
4 2 (5.56%) Firewall
4 2 (5.56%) Wi-Fi
4 2 (5.56%) VPN
5 1 (2.78%) PBX
5 1 (2.78%) SNMP
5 1 (2.78%) Structured Cabling
5 1 (2.78%) Broadband
Database & Business Intelligence
1 5 (13.89%) SQL Server
2 2 (5.56%) SQL Server 2008
2 2 (5.56%) SQL Server 2012
3 1 (2.78%) MS Access
3 1 (2.78%) SQL Server Reporting Services
3 1 (2.78%) MySQL
General
1 4 (11.11%) Finance
2 1 (2.78%) Manufacturing
2 1 (2.78%) Telecoms
Miscellaneous
1 5 (13.89%) Analytical Skills
2 4 (11.11%) Blackberry
2 4 (11.11%) Computer Science
3 2 (5.56%) iPhone
3 2 (5.56%) iPad
3 2 (5.56%) Management Information System
4 1 (2.78%) Statistics
Operating Systems
1 31 (86.11%) Windows
2 14 (38.89%) Windows 8
3 13 (36.11%) Windows Server 2003
3 13 (36.11%) Windows 7
4 11 (30.56%) Windows Vista
5 10 (27.78%) Windows Server 2008
6 9 (25.00%) Windows XP
7 8 (22.22%) Windows Server 2012
8 3 (8.33%) Windows 2000
9 1 (2.78%) NetWare
9 1 (2.78%) Linux
Processes & Methodologies
1 10 (27.78%) ITIL
2 7 (19.44%) Software Testing
3 5 (13.89%) Incident Management
3 5 (13.89%) Security Testing
3 5 (13.89%) Information Assurance
4 3 (8.33%) Problem Management
4 3 (8.33%) Root Cause Analysis
5 2 (5.56%) Kalman Filter
5 2 (5.56%) Change Management
5 2 (5.56%) Time Management
6 1 (2.78%) Network Management
6 1 (2.78%) ERP
6 1 (2.78%) Service Management
6 1 (2.78%) Line Management
6 1 (2.78%) Security Patching
6 1 (2.78%) Network Monitoring
6 1 (2.78%) Server Monitoring
Programming Languages
1 4 (11.11%) SQL
2 3 (8.33%) VBA
3 2 (5.56%) PowerShell
Qualifications
1 15 (41.67%) Microsoft Certification
2 14 (38.89%) MCITP
3 12 (33.33%) MCSA
3 12 (33.33%) MCP
4 7 (19.44%) MCSE
5 5 (13.89%) ITIL Certification
5 5 (13.89%) Degree
6 2 (5.56%) MCDST
Quality Assurance & Compliance
1 7 (19.44%) SLA
System Software
1 19 (52.78%) Active Directory
2 7 (19.44%) Hyper-V
3 3 (8.33%) XenApp
4 2 (5.56%) vSphere
5 1 (2.78%) Terminal Services
5 1 (2.78%) VMware Infrastructure
Vendors
1 25 (69.44%) Microsoft
2 16 (44.44%) Citrix
3 10 (27.78%) VMware
4 5 (13.89%) Cisco
5 3 (8.33%) SAP
6 2 (5.56%) Veeam
6 2 (5.56%) IBM
7 1 (2.78%) Avaya
7 1 (2.78%) Apple
7 1 (2.78%) Adobe
7 1 (2.78%) HP
7 1 (2.78%) Nortel
7 1 (2.78%) Facebook
7 1 (2.78%) Twitter
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