The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 235 222 205
Rank change year-on-year
-13 -17
Permanent jobs requiring a Help Desk Support 21 32 31
As % of all permanent IT jobs located in the North West 0.29% 0.44% 0.43%
As % of the Job Titles category 0.31% 0.46% 0.45%
Number of salaries quoted 17 32 30
Average salary £21,500 £21,000 £17,000
Average salary % change year-on-year
+2.38% +23.52%
90% offered a salary of more than £17,200 £18,000 £15,000
10% offered a salary of more than £26,200 £27,500 £25,000
UK excluding London average salary £21,500 £21,500 £20,000
% change year-on-year
- +7.50%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6842 6993 6875
As % of all permanent IT jobs located in the North West 95.24% 95.27% 96.40%
Number of salaries quoted 5547 5863 6086
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,500 £24,000 £22,500
10% offered a salary of more than £52,500 £50,000 £51,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Help Desk Support across the North West region over the 3 months to 18 April 2014.

Help Desk Support Salary Histogram in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +6 15 £22,000 +4.76% 2
Cheshire -13 5 £22,250 -19.09% 2
Merseyside -15 1 £16,000 -11.11%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 26 (48.15%) Windows
2 17 (31.48%) Microsoft
3 15 (27.78%) MS Office
4 13 (24.07%) Microsoft Certification
5 10 (18.52%) Active Directory
5 10 (18.52%) Windows XP
6 9 (16.67%) MS Excel
6 9 (16.67%) Citrix
6 9 (16.67%) MCP
7 7 (12.96%) SQL
7 7 (12.96%) HP
7 7 (12.96%) Dell
7 7 (12.96%) Finance
8 6 (11.11%) MS Exchange
9 5 (9.26%) SQL Server
9 5 (9.26%) MCSE
9 5 (9.26%) Firewall
9 5 (9.26%) MCDST
10 4 (7.41%) Dynamics NAV
10 4 (7.41%) Windows 7
10 4 (7.41%) Dynamics AX
10 4 (7.41%) Dynamics GP
10 4 (7.41%) MCITP
10 4 (7.41%) Degree
10 4 (7.41%) SAP Business One
10 4 (7.41%) Practice Management
10 4 (7.41%) VMware
10 4 (7.41%) Epicor
10 4 (7.41%) Pegasus
10 4 (7.41%) CODA

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (11.11%) MS Exchange
2 1 (1.85%) Exchange Server 2013
2 1 (1.85%) Lync
2 1 (1.85%) Exchange Server 2010
Applications
1 15 (27.78%) MS Office
2 9 (16.67%) MS Excel
3 1 (1.85%) AutoCAD
3 1 (1.85%) SketchUp
3 1 (1.85%) Revit
Business Applications
1 4 (7.41%) Dynamics NAV
1 4 (7.41%) Dynamics AX
1 4 (7.41%) Dynamics GP
1 4 (7.41%) SAP Business One
1 4 (7.41%) Agresso
2 1 (1.85%) Dynamics CRM
Cloud Services
1 1 (1.85%) Office 365
Communications & Networking
1 5 (9.26%) Firewall
2 4 (7.41%) DNS
3 3 (5.56%) DHCP
3 3 (5.56%) TCP/IP
4 2 (3.70%) Structured Cabling
4 2 (3.70%) Internet
4 2 (3.70%) VPN
5 1 (1.85%) SAN
Database & Business Intelligence
1 5 (9.26%) SQL Server
2 2 (3.70%) MySQL
3 1 (1.85%) Crystal Reports
General
1 7 (12.96%) Finance
2 3 (5.56%) Banking
3 2 (3.70%) Manufacturing
4 1 (1.85%) Publishing
Libraries, Frameworks & Software Standards
1 3 (5.56%) .NET
2 2 (3.70%) ASP.NET
3 1 (1.85%) .NET Framework
3 1 (1.85%) WCF
Miscellaneous
1 1 (1.85%) Statistics
1 1 (1.85%) Computer Science
Operating Systems
1 26 (48.15%) Windows
2 10 (18.52%) Windows XP
3 4 (7.41%) Windows 7
4 2 (3.70%) Windows 8
4 2 (3.70%) Linux
5 1 (1.85%) Windows Server 2012
5 1 (1.85%) Windows Server 2008
Processes & Methodologies
1 4 (7.41%) Practice Management
1 4 (7.41%) ITIL
1 4 (7.41%) ERP
2 2 (3.70%) CRM
3 1 (1.85%) Service Management
3 1 (1.85%) Logistics
3 1 (1.85%) Service Desk Management
3 1 (1.85%) Root Cause Analysis
3 1 (1.85%) Software Deployment
3 1 (1.85%) Time Management
Programming Languages
1 7 (12.96%) SQL
2 3 (5.56%) C#
3 2 (3.70%) VB.NET
3 2 (3.70%) T-SQL
4 1 (1.85%) VB
Qualifications
1 13 (24.07%) Microsoft Certification
2 9 (16.67%) MCP
3 5 (9.26%) MCSE
3 5 (9.26%) MCDST
4 4 (7.41%) MCITP
4 4 (7.41%) Degree
5 2 (3.70%) MCSA
6 1 (1.85%) CCNA
6 1 (1.85%) Cisco Certification
6 1 (1.85%) MCTS
Quality Assurance & Compliance
1 2 (3.70%) SLA
System Software
1 10 (18.52%) Active Directory
2 2 (3.70%) Hyper-V
3 1 (1.85%) VMware Infrastructure
Systems Management
1 2 (3.70%) Backup Exec
1 2 (3.70%) Norton AntiVirus
2 1 (1.85%) SCCM
2 1 (1.85%) SCOM
Vendors
1 17 (31.48%) Microsoft
2 9 (16.67%) Citrix
3 7 (12.96%) HP
3 7 (12.96%) Dell
4 4 (7.41%) VMware
4 4 (7.41%) Epicor
4 4 (7.41%) Pegasus
4 4 (7.41%) CODA
4 4 (7.41%) Sage
4 4 (7.41%) SAP
5 2 (3.70%) Symantec
5 2 (3.70%) Oracle
6 1 (1.85%) Cisco
6 1 (1.85%) Adobe
6 1 (1.85%) Salesforce.com
6 1 (1.85%) Wyse
6 1 (1.85%) SonicWALL
6 1 (1.85%) Draytek
Rochdale, Lancashire
Venturi
Salary: £24000.00 - £27000.00 per annum + benefits
Posted: 5 days ago
Manchester
Applause IT Innovation
Salary: £20000 - £25000 per annum + +Bens
Posted: 19 days ago