The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 235 233 221
Rank change year-on-year
-2 -12
Permanent jobs requiring a Help Desk Support 10 17 30
As % of all permanent IT jobs located in the North West 0.17% 0.25% 0.42%
As % of the Job Titles category 0.17% 0.26% 0.44%
Number of salaries quoted 7 16 30
Average salary £18,500 £23,250 £19,750
Average salary % change year-on-year
-20.43% +17.72%
90% offered a salary of more than £16,800 £18,000 £15,950
10% offered a salary of more than £19,500 £26,500 £27,500
UK excluding London average salary £22,000 £22,250 £21,500
% change year-on-year
-1.12% +3.48%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5734 6442 6850
As % of all permanent IT jobs located in the North West 95.00% 95.17% 95.59%
Number of salaries quoted 4624 5209 5815
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire - 5 £18,250 -
Manchester +3 4 £18,500 -27.45% 5
Merseyside +9 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 2 June 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 25 (78.13%) Windows
2 20 (62.50%) Microsoft
3 17 (53.13%) MS Office
4 11 (34.38%) Active Directory
5 8 (25.00%) MOM
5 8 (25.00%) Systems Management Server (SMS)
5 8 (25.00%) MS Excel
5 8 (25.00%) Windows 7
6 7 (21.88%) SLA
6 7 (21.88%) Citrix
7 6 (18.75%) Windows 8
8 5 (15.63%) Windows Server 2008
8 5 (15.63%) Degree
8 5 (15.63%) Finance
9 4 (12.50%) Microsoft Certification
9 4 (12.50%) Windows XP
9 4 (12.50%) SQL
9 4 (12.50%) Software Testing
10 3 (9.38%) Hyper-V
10 3 (9.38%) Windows Server 2012
10 3 (9.38%) Exchange Server 2013
10 3 (9.38%) Windows Vista
10 3 (9.38%) Incident Management
10 3 (9.38%) MS Exchange
10 3 (9.38%) Broadband
10 3 (9.38%) LAN
10 3 (9.38%) WAN
10 3 (9.38%) Telecoms
10 3 (9.38%) VMware
11 2 (6.25%) MCSA

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 2 June 2015, IT jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.38%) Exchange Server 2013
1 3 (9.38%) MS Exchange
2 2 (6.25%) Exchange Server 2010
3 1 (3.13%) Exchange Server 2007
Applications
1 17 (53.13%) MS Office
2 8 (25.00%) MS Excel
3 1 (3.13%) MS PowerPoint
Communications & Networking
1 3 (9.38%) Broadband
1 3 (9.38%) LAN
1 3 (9.38%) WAN
2 2 (6.25%) Wireless
3 1 (3.13%) SNMP
3 1 (3.13%) TCP/IP
3 1 (3.13%) VPN
3 1 (3.13%) DNS
3 1 (3.13%) DHCP
3 1 (3.13%) PBX
3 1 (3.13%) VoIP
3 1 (3.13%) Internet
3 1 (3.13%) Firewall
Database & Business Intelligence
1 1 (3.13%) MySQL
1 1 (3.13%) Crystal Reports
1 1 (3.13%) MS Access
1 1 (3.13%) Oracle Reports
General
1 5 (15.63%) Finance
2 3 (9.38%) Telecoms
3 1 (3.13%) Local Government
Miscellaneous
1 2 (6.25%) Blackberry
1 2 (6.25%) Computer Science
2 1 (3.13%) Mathematics
2 1 (3.13%) Statistics
2 1 (3.13%) Management Information System
Operating Systems
1 25 (78.13%) Windows
2 8 (25.00%) Windows 7
3 6 (18.75%) Windows 8
4 5 (15.63%) Windows Server 2008
5 4 (12.50%) Windows XP
6 3 (9.38%) Windows Server 2012
6 3 (9.38%) Windows Vista
7 2 (6.25%) Windows Server 2003
7 2 (6.25%) NetWare
8 1 (3.13%) UNIX
8 1 (3.13%) Linux
Processes & Methodologies
1 4 (12.50%) Software Testing
2 3 (9.38%) Incident Management
3 2 (6.25%) ITIL
4 1 (3.13%) Security Patching
4 1 (3.13%) Information Assurance
4 1 (3.13%) Network Management
4 1 (3.13%) Security Testing
4 1 (3.13%) Computer Security
4 1 (3.13%) CRM
4 1 (3.13%) E-Commerce
Programming Languages
1 4 (12.50%) SQL
2 1 (3.13%) Java
2 1 (3.13%) PL/SQL
Qualifications
1 5 (15.63%) Degree
2 4 (12.50%) Microsoft Certification
3 2 (6.25%) MCSA
3 2 (6.25%) MCP
3 2 (6.25%) MCITP
4 1 (3.13%) MCTS
4 1 (3.13%) HND
4 1 (3.13%) MCSE
4 1 (3.13%) ITIL Certification
Quality Assurance & Compliance
1 7 (21.88%) SLA
2 1 (3.13%) ISO 9000
System Software
1 11 (34.38%) Active Directory
2 3 (9.38%) Hyper-V
3 2 (6.25%) VMware Infrastructure
3 2 (6.25%) XenApp
4 1 (3.13%) XenDesktop
4 1 (3.13%) vSphere
4 1 (3.13%) Terminal Services
4 1 (3.13%) Microsoft App-V
Systems Management
1 8 (25.00%) MOM
1 8 (25.00%) Systems Management Server (SMS)
Vendors
1 20 (62.50%) Microsoft
2 7 (21.88%) Citrix
3 3 (9.38%) VMware
4 2 (6.25%) Cisco
4 2 (6.25%) Adobe
5 1 (3.13%) Oracle
5 1 (3.13%) HP
5 1 (3.13%) Nortel
5 1 (3.13%) Avaya
Manchester, Lancashire
Search Consultancy
Posted: 4 days ago
Manchester, Lancashire
NCC Group
Posted: 5 days ago
Salford, Lancashire
Oscar Associates (UK) Ltd
Salary: £15000 - £16000 per annum + benefits
Posted: 5 days ago
Handforth, near Manchester
Frontline Consultancy
Salary: Competitive
Posted: 11 days ago