The statistics below represent IT jobs advertised across the North West region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
England / North West
Rank 211 218 229
Rank change year-on-year
+7 +11
Permanent jobs requiring a Help Desk Support 38 21 26
As % of all permanent IT jobs located in the North West 0.65% 0.38% 0.38%
As % of the Job Titles category 0.67% 0.39% 0.39%
Number of salaries quoted 33 21 19
Median salary £19,500 £22,500 £19,500
Median salary % change year-on-year
-13.33% +15.38%
90% offered a salary of more than £17,750 £17,500 £16,800
10% offered a salary of more than £25,600 £28,000 £24,000
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5660 5367 6624
As % of all permanent IT jobs located in the North West 96.57% 96.05% 96.96%
Number of salaries quoted 4778 4512 5665
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £25,000 £23,500
10% offered a salary of more than £57,691 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the North West region.

Help Desk Support Salary Trend in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +31 19 £18,750 -16.66%
Manchester -16 14 £20,000 - 2
Merseyside -11 3 £23,250 -12.26% 1
Lancashire - 2 £19,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 22 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support in the job title.

1 41 (63.08%) Windows
2 30 (46.15%) SLA
2 30 (46.15%) Microsoft
3 25 (38.46%) Active Directory
4 21 (32.31%) Windows 7
5 20 (30.77%) MS Office
6 16 (24.62%) ITIL
6 16 (24.62%) iPad
7 15 (23.08%) MS Excel
8 14 (21.54%) Windows Server 2008
9 10 (15.38%) Office 365
9 10 (15.38%) SQL
10 9 (13.85%) Windows XP
10 9 (13.85%) Windows 8
10 9 (13.85%) Web Development
11 8 (12.31%) MCP
11 8 (12.31%) WAN
12 7 (10.77%) Validation
12 7 (10.77%) VoIP
12 7 (10.77%) TCP/IP
12 7 (10.77%) Windows Server 2012
13 6 (9.23%) Skype
13 6 (9.23%) Windows Server
13 6 (9.23%) iPhone
13 6 (9.23%) Hyper-V
13 6 (9.23%) VPN
13 6 (9.23%) Citrix
13 6 (9.23%) Windows Server 2003
14 5 (7.69%) Management Information System
14 5 (7.69%) Wi-Fi

Help Desk Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.62%) SharePoint
1 3 (4.62%) Skype for Business
2 2 (3.08%) MS Exchange
3 1 (1.54%) Exchange Server 2010
Applications
1 20 (30.77%) MS Office
2 15 (23.08%) MS Excel
Cloud Services
1 10 (15.38%) Office 365
Communications & Networking
1 8 (12.31%) WAN
2 7 (10.77%) TCP/IP
2 7 (10.77%) VoIP
3 6 (9.23%) Skype
3 6 (9.23%) VPN
4 5 (7.69%) LAN
4 5 (7.69%) Wi-Fi
5 3 (4.62%) BGP
5 3 (4.62%) DNS
5 3 (4.62%) OSPF
5 3 (4.62%) SNMP
6 2 (3.08%) DHCP
7 1 (1.54%) FTP
7 1 (1.54%) Wireless
Database & Business Intelligence
1 4 (6.15%) SQL Server
2 1 (1.54%) Data Warehouse
General
1 5 (7.69%) Finance
1 5 (7.69%) Telecoms
2 2 (3.08%) Banking
3 1 (1.54%) Automotive
3 1 (1.54%) Investment Banking
3 1 (1.54%) Law
3 1 (1.54%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.54%) .NET
1 1 (1.54%) .NET Framework
1 1 (1.54%) Web Services
Miscellaneous
1 16 (24.62%) iPad
2 6 (9.23%) iPhone
3 5 (7.69%) Management Information System
4 3 (4.62%) Wiki
5 2 (3.08%) Analytical Skills
5 2 (3.08%) Enterprise Software
6 1 (1.54%) Driving Licence
6 1 (1.54%) Mobile Computing
Operating Systems
1 41 (63.08%) Windows
2 21 (32.31%) Windows 7
3 14 (21.54%) Windows Server 2008
4 9 (13.85%) Windows 8
4 9 (13.85%) Windows XP
5 7 (10.77%) Windows Server 2012
6 6 (9.23%) Windows Server
6 6 (9.23%) Windows Server 2003
7 4 (6.15%) Linux
8 1 (1.54%) Android
8 1 (1.54%) Apple iOS
8 1 (1.54%) Mac OS X
Processes & Methodologies
1 16 (24.62%) ITIL
2 9 (13.85%) Web Development
3 7 (10.77%) Validation
4 5 (7.69%) Time Management
5 4 (6.15%) Problem Management
5 4 (6.15%) WFM
6 3 (4.62%) Change Management
6 3 (4.62%) Data Validation
6 3 (4.62%) ITIL V3
6 3 (4.62%) Network Monitoring
6 3 (4.62%) Service Management
6 3 (4.62%) Ticket Management
7 2 (3.08%) CRM
7 2 (3.08%) Incident Management
8 1 (1.54%) Investment Management
8 1 (1.54%) Release Management
8 1 (1.54%) Service Delivery
Programming Languages
1 10 (15.38%) SQL
2 1 (1.54%) C++
Qualifications
1 8 (12.31%) MCP
2 3 (4.62%) Microsoft Certification
3 2 (3.08%) SC Cleared
3 2 (3.08%) Security Cleared
4 1 (1.54%) ITIL Certification
4 1 (1.54%) MOS
Quality Assurance & Compliance
1 30 (46.15%) SLA
System Software
1 25 (38.46%) Active Directory
2 6 (9.23%) Hyper-V
Vendors
1 30 (46.15%) Microsoft
2 6 (9.23%) Citrix
3 5 (7.69%) Dell
3 5 (7.69%) Intel Security
4 3 (4.62%) Cisco
4 3 (4.62%) Extreme Networks
4 3 (4.62%) Juniper
4 3 (4.62%) Spiceworks
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 6 days ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: 5 days ago
Liverpool, Merseyside
Mouchel Infrastructure Services
Salary: From £17,000 to £19,000 per annum
Posted: 16 days ago